MuxLab MUX-500786 Users Guide [ok]

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MuxStream Pro Single-Camera

Live Streaming Kit

500786

User Manual

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Table of Contents

1 Product Overview .................................................................................................. 3

2 Installation.............................................................................................................. 4

3 Using the MuxStream App .................................................................................... 6

3.1 Configuring the App ............................................................................................ 6

3.1.1 Creating an account....................................................................................... 6

3.1.2 Auto discover and configure your kit. .......................................................... 7

3.2 Control interface .................................................................................................. 8

3.2.1 Broadcast tab ................................................................................................. 9

3.2.2 Settings tab .................................................................................................. 10

3.2.3 Create Stream tab ........................................................................................ 11

3.2.4 Start Streaming tab ...................................................................................... 15

3.2.5 Control interface for iOS and Android. ...................................................... 17

4 Troubleshooting ................................................................................................... 19

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1 Product Overview

The MuxLab “MuxStream Pro Single-Camera Live Streaming Kit” (model 500786)
includes the main components needed to broadcast live content to mass recipients
spread out across the globe. The solution allows live presentations to effectively be
streamed over the Internet at 1080p/60, and can work with industry standard
broadcast streaming services such as YouTube, Facebook, Wowza, to name a few,
and also works with popular Audio/Video content production software tools such as
OBS, Wirecast, and others.

The kit comes complete with an AV over IP H.264/H.265 4K Streamer/Transmitter to
stream content to Broadcasting Services, an HDMI/IP PTZ camera @ 1080p/60, a
Wireless Lavalier Microphone, an intuitive control application (MuxStream App) to
manage the system, and a 6.6ft (2m) Premium Certified HDMI 2.0 cable.

The MuxLab MuxStream Control App is free to download from the MuxLab website
(for Windows PC), and from the iOS and Android App Stores (for tablet and
smartphone). The Control App manages the system setup, configures the
Transmitter to stream to various broadcast services such as YouTube, Facebook and
Wowza, manages camera settings including pan/tilt/zoom (PTZ), and the wireless
mic volume. The AV over IP H.264/H.265 4K Streamer/Transmitter supports up to 4K
video @ 30Hz and may be located up to 330ft (100m) from an Ethernet network
switch and supports PoE (but a PSU is included) and supports low bandwidth for
streaming the HDMI camera video and mic audio over the Internet.

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2 Installation

1. Please validate that you received all contents listed below.

2. Download the MuxStream App.

3. Make sure you have an internet connection.

4. Connect the Camera to the Streamer/Transmitter.

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5. Connect the Mic Wireless Receiver to the Streamer/Transmitter.

6. Connect the Camera to your Router.

7. Connect the Streamer/Transmitter to your Router.

8. Power On all devices.

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9. Open the MuxStream App.

3 Using the MuxStream App

3.1 Configuring the App

3.1.1 Creating an account

If this is the first time you are running the MuxStream App, a new user
must be created, see figure below.
To create a new user, following these steps:

1. Enter your email address.

2. Enter your password.

3. Confirm your password.

4. Press the “Next” button.

[e-mail]

1

2

3

4

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3.1.2 Auto discover and configure your kit.

After creating an account, the application will search for and discover the
devices on the network (PTZ Camera and Streamer/Transmitter) and will
configure them automatically.

Once the application has configured the devices, click the "Next" button to
begin (See figure below).

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To start using the application, the user must enter their email address and

password and then press the “Sign in” button.

your@email. com

After pressing the "Sign in" button, the system control interface will start
automatically.

3.2 Control interface

Once logged in, the User can see three main tabs: Broadcast, Create Stream
and Settings.

1

2

3

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3.2.1 Broadcast tab

When the "Broadcast" tab is selected, the application displays the camera
preview in the center of the window and allows you to control the different
PTZ options for the camera, mic volume, and pre-sets by selecting the icon on
the right-side of the window.

Click to open options for

camera, volume, and

presets.

Pressing or hovering the cursor over the control icon will bring up a pop-up
Window with different control options (Pan, Tilt, Recenter, Zoom, Volume,
Preset, etc.) that can be adjusted using the mouse or keyboard.

Multiple Presets may be created, each recording the current pan/tilt/zoom and
mic volume settings at the time they are saved. Saved Presets may be recalled

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by simply pressing on a given Preset button. To create a Preset, press on
"+ PRESET" and a new pop-up window will appear to allow the user to enter the
necessary data. The current pan/tilt/zoom and volume settings may be saved.

To create a new Preset, follow these steps:

1. Input the new “Preset” name. Any name may be given.

2. To include the mic volume level in the Preset, enable this option.

3. Input the mic volume level desired (if this option was enabled).

4. Press the “SAVE” button to confirm.

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3

2

4

Saved Presets will show up as Preset buttons with their assigned name. To
activate a Preset, simply press on its button.

3.2.2 Settings tab

In the "Settings" tab, the application shows three options: Language, App
Version and Auto-Discover.

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2

3

1. Language: The user can select the MuxStream language. Simply select

the language from the list provided.

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2. App Version: The user can see the current MuxStream App version.

3. Auto-Discover: By pressing the "AUTO-DISCOVER" button the App will

automatically re-detect the Streamer/Transmitter and Camera that are
connected in the network. If there is more than one
Streamer/Transmitter or more than one Camera connected, the user will
be requested to select the units to be used from a list provided.

3.2.3 Create Stream tab

To create a new stream, the user must press the “Create Stream” button. Once

selected, a new pop-up window will appear in which we can see two main
options: RTMP Streams and RTSP Streams.

2

1

1. Creating an RTMP Stream; To do this, select the service from the list

provided. If the service is not listed, select the "Custom RTMP Streaming"
button.

To create a new RTMP Stream, following these steps:

a. Input a user defined new Stream name.
b. Input the Stream URL (from your streaming provider).
c. Input the Stream Key (from your streaming provider).
d. Press the “SAVE” button to confirm.

Note: For each RTMP Streaming service that is listed, the App displays a
guide on how to find the "Stream URL" and the "Stream Key".

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a

b

c

d

In the "Settings" section the user can modify different parameters such as:
Resolution, Bitrate, FPS, GOP and Encoding method.
It should be noted that the App for each service shown in the list will give
default values for these parameters, these defaults are recommended
values for the Streaming service selected, but the user can change them at
any time according to their needs.

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When the creation of an RTMP Stream is complete, a pop-up window will
appear to confirm whether you want to start streaming now or later.

Once the creation of at least one RTMP Stream is complete, a
"Start Stream" tab will appear.

2. Creating an RTSP Stream; To do this, select the service from the list

provided. If the service is not listed, select the "Custom RTSP Streaming"
button.

To create a new RTSP Stream, following these steps:

a. Input a user defined new Stream name.
b. Copy the RTSP URL. This URL should be pasted into the

appropriate box on your RTSP streaming service.

c. Press the “SAVE” button to confirm.

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Note: For each RTSP Streaming service that is listed, the App displays a
guide on how to enter the "RTSP URL"

a

b

c

In the "Settings" section the user can modify different parameters such as:
Resolution, Bitrate, FPS, GOP and Encoding method.
It should be noted that the App for each service shown in the list will give
default values for these parameters, these defaults are recommended
values for the Streaming service selected, but the user can change them at
any time according to their needs.

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When the creation of an RTSP Stream is complete, a pop-up window will
appear to confirm whether you want to start streaming now or later.

Once the creation of at least one RTSP Stream is complete, a
"Start Stream" tab will appear.

3.2.4 Start Streaming tab

By clicking on the 'Start Streaming' button, the application shows the list of
streams created and allows the user to edit, delete or start a transmission.
To start streaming, simply click on the arrow to the right of the Stream Name.

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Click the arrow to start

streaming.

After clicking the arrow, a popup window reminds you to check if the broadcast
service is transmitting. Click the "GOT IT" button if the transmission works fine.

Click here after verify that

the broadcast service is

also streaming.

To end a transmission just click on the "Stop Streaming" button in this App and
in your broadcasting service.

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3.2.5 Control interface for iOS and Android.

For iOS and Android devices, for both tablets and smartphones, the
MuxStream application will present the same options found in the Windows
version for PC, changing only the arrangement of the tabs. See section 3.2 for
a description of each option.

Below are screenshots of iOS and Android devices for reference only.

iOS iPad

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iOS iPhone

Android Tablet

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4 Troubleshooting

The following table describes some of the symptoms and possible solutions
regarding the MuxStream App.

symptom

Probable cause

Possible solution

No Streamer/Transmitter
found.

• The Transmitter is

not connected to
the network.

• The Transmitter is

not turned on.

• The Transmitter is

connected to a
different Subnet.

Check that the network
cable is properly
connected to the
Transmitter.

Verify that the
Transmitter is turned on.

Make sure you are in the
same subnet as your
Transmitter and make
sure DHCP mode is active.

No Camera found

• The Camera is not

connected to the
network.

• The Camera is not

turned on.

• The Camera is

connected to a
different Subnet

Check that the network
cable is properly
connected to the Camera.

Verify that the Camera is
turned on.

Make sure you are in the
same subnet as your
Camera and make sure
DHCP mode is active.

Not able to Stream

• There is no

internet
connection.

• The Streaming

URL is not correct.

• The Streaming key

is not correct.

• No Audio being

sent.

Verify that you have a
good quality Internet
connection.

Verify that you pasted the
correct Streaming URL.

Verify that you pasted the
correct Streaming key.

Some streaming services
like YouTube and others
require both audio and
video signals to be
present. Make sure the
wireless mic is connected,
charged and working
correctly.

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MuxLab Inc.
2321 Rue Cohen
Montreal, Quebec
Canada H4R 2N7
Tel.: [phone] Fax: [phone]
Toll Free (North America): 877 689-5228
URL: www.muxlab.com
E-mail: [e-mail]