Muxlab Multimedia 16 x 16 Matrix Switch User Manual

Multimedia 16x16 Matrix Switch

500470

P/N: 94-000731-B SE-000731-B

Installation Guide

Copyright Notice:

www.freertos.com Printed in Canada. No part of this publication may be reproduced, stored in a retrieval system, or

transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without prior written permission of the author.

Trademarks:

MuxLab is a registered trademark of MuxLab Inc.

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Table of Contents

1. Overview .....................................................................................................................................4

1.1. Description ............................................................................................................................... 4

1.2. Features .................................................................................................................................... 5

2. Technical Specifications ............................................................................................................6

3. Installation Procedure ...............................................................................................................9

3.1. Parts List .................................................................................................................................. 9

3.2. Product Overview .................................................................................................................. 10

3.3. Pre-Installation Checklist ....................................................................................................... 13

3.4. Physical Installation ............................................................................................................... 14

3.5. Installation Procedure ............................................................................................................ 15

3.6. Card Module Installation ....................................................................................................... 16

3.7. Power Supply Unit Installation .............................................................................................. 16

3.8. Cloning EDID ........................................................................................................................ 18

3.9. Manual Control ...................................................................................................................... 19

3.10. Port Control Operation ........................................................................................................... 28

3.11. USB Driver Setup .................................................................................................................. 29

3.12. Ethernet Web Interface .......................................................................................................... 32

4. Troubleshooting .......................................................................................................................42

5. Appendix ...................................................................................................................................43

A. ASCII Command Set ............................................................................................................. 43

B. IP Control Commands ............................................................................................................ 55

6. Product Warranty Policy ........................................................................................................59

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1.

Overview

1.1. Description

The MuxLab 500470 Multimedia 16x16 Matrix Switch allows 16 multimedia sources to be switched/distributed to up to 16 local displays and up to 16 remote displays via unshielded twisted pair (UTP) cables, shielded twisted pair (STP) cables for costefficient connectivity. Remote displays can be connected up to 330 feet (100 meters) @ 1080p Deep Color via Cat 5e/6 UTP/STP cables. The Multimedia 16x16 Matrix Switch works in conjunction with MuxLab’s HDMI Receiver (500451-RX).

Figure 1: System Overview

Applications include commercial and residential AV systems, classroom projector systems, digital signage, boardroom systems, multi-room systems, classroom training, retail systems, collaborative PC systems, and medical information systems.

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1.2. Features

 Single modular RJ45 jacks.  UTP/STP extension for 1080p Deep Color up to 230 feet (70 meters) via Cat 5e/6

UTP/STP cables.

 HDMI 3D support.  Seamless integration with MuxLab’s HDMI Receiver (500451-RX).  HDMI, DVI, 3G-SDI, VGA input supported with resolution up to 1080p.  HDMI and HDBaseT supported output.  Learning/cloning EDID from any display device.  Web interface.  RS232 and USB CDC control.  Firmware is field upgradable.  Touch pad on front panel for manual control.  Device control over HTTP protocol.  5U rackmount unit.

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2.

Technical Specifications

Multimedia 16x16 Matrix Switch Chassis

Environment Devices

Transmission Input Slot

Output Slot

Connectivity Maximum Distance

Cables Power Power Supply

LED Diagnostics

Temperature

Dimensions Weight Regulatory Safety Warranty Order Information

Environment Devices Transmission Connectivity Maximum Distance Cables LED Diagnostics Temperature

Dimensions Weight Regulatory Warranty Order Information

HDMI 1.3A, HDMI 1.4A 3D Support, DVI, 3G-SDI, VGA LCD and Plasma TVs, DVD and Blu-Ray players, monitors, projectors, PCs, laptops, home theatre systems, home theater PCs, game consoles. Transparent to the user 4 slots supporting 4-port modular input card HDMI, DVI, 3G-SDI, VGA 4 slots supporting 4-port modular output card HDMI, HDBaseT Ethernet LAN (RJ45), USB (Type B) and RS232 (DB9) UTP/STP Cat 5e/6 Ouput port: 230 feet (70 meters)

Cat 5e/6 UTP/STP cables (or better) required for HDBaseT port AC 100-240 V 50/60 Hz Dual Redundant Power Supply 100-240 VAC to 12 VDC @ 25A (300 W) Power (Blue) PSU1 (Green) PSU2 (Green) Fault (Red) LAN (Link (Green) and Activity (Yellow)) Operating: 0ºC to 50ºC Storage: -20ºC to 85ºC Humidity: Up to 95% non-condensing 5U Rack Mountable: 450 x 280 x 189 mm 18 lb (8 kg) FCC, CE, RoHS, WEEE UL, CUL Two (2) years 500470 Multimedia 16x16 Matrix Switch with one Power Supply Unit 500478 500478 Replacement Power Supply Unit for 500470

DVI Input Card

DVI (Single Link) PCs, laptops, home theater PCs Transparent to the user 4-port DVI-D connectors using a 2-port DVI-D dongle DVI: 16 feet (5 meters) DVI-D Single Link Cable None Operating: 0ºC to 50ºC Storage: -20ºC to 85ºC Humidity: Up to 95% non-condensing 160 x 150 x 25 mm

0.55 lb (0.23 kg) FCC, CE, RoHS, WEEE Two (2) years 500472 4 Channel DVI Input Card

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V

3G-SDI Input Card

Environment Devices Transmission Connectivity Maximum Distance Cables LED Diagnostics Temperature

Dimensions Weight Regulatory Warranty Order Information

SDI single link: SD, HD & 3G PCs, Camera Transparent to the user 4-port of 2 BNC female connector (input and loopback) SDI: 330 feet (100 meters) RG59 Coaxial Cable 75 Ohms None Operating: 0ºC to 50ºC Storage: -20ºC to 85ºC Humidity: Up to 95% non-condensing 160 x 150 x 25 mm

0.65 lb (0.30 kg) FCC, CE, RoHS, WEEE Two (2) years 500473 4 Channel 3G SDI Input Card

GA Input Card

Environment Devices Transmission Connectivity Maximum Distance Cables Audio LED Diagnostics VGA cards per chassis Temperature

Dimensions Weight Regulatory Warranty Order Information

VGA PCs, laptops, home theater PCs Transparent to the user 4-port DB15-HD connector VGA: 16 feet (5 meters) DB15-HD VGA Cable. Analog stereo audio supported using VGA/Audio adaptor cable None Two (2) maximum

Operating: 0ºC to 50ºC Storage: -20ºC to 85ºC Humidity: Up to 95% non-condensing 160 x 150 x 25 mm

0.65 lb (0.30 kg) FCC, CE, RoHS, WEEE Two (2) years 500474 4 Channel VGA Input Card

HDBaseT Output Card

Environment Devices Transmission Connectivity Maximum Distance Cables LED Diagnostics Temperature

Dimensions Weight Regulatory Warranty Order Information

HDBaseT HDBaseT Extender Receiver Transparent to the user 4-port RJ45 connector UTP/STP Cat 5e/6 output port: 230 feet (70 meters) Cat 5e/6 UTP/STP cables (or better) Link (Blue) Operating: 0ºC to 50ºC Storage: -20ºC to 85ºC Humidity: Up to 95% non-condensing 160 x 150 x 25 mm

0.55 lb (0.23 kg) FCC, CE, RoHS, WEEE Two (2) years 500476 4 Channel HDBaseT Output Card

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HDMI Input and Output Card

Environment Devices

Transmission Connectivity

Stereo Audio Out (-SA version only)

Maximum Distance Cables LED Diagnostics Temperature

Dimensions Weight Regulatory Warranty Order Information

HDMI 1.3A, HDMI 1.4 3D Support LCD and Plasma TVs, DVD and Blu-Ray players, monitors, projectors, PCs, laptops, home theatre systems, home theater PCs, game consoles. Transparent to the user 4-port HDMI connectors 4-port 3.5mm stereo audio (-SA version only) Sample rate: 32KHz, 44.1KHz & 48 KHz Bit depth: 16 & 24 Bit Signal type: LPCM HDMI: 16 feet (5 meters) HDMI Cable None Operating: 0ºC to 50ºC Storage: -20ºC to 85ºC Humidity: Up to 95% non-condensing 160 x 150 x 25 mm

0.55 lb (0.23 kg) FCC, CE, RoHS, WEEE Two (2) years 500471 4 Channel HDMI Input Card 500471-SA 4 Channel HDMI Input Card with Stereo Audio Out 500475 4 Channel HDMI Output Card 500475-SA 4 Channel HDMI Output Card with Stereo Audio Out

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3.

Installation Procedure

3.1. Parts List

The Multimedia 16x16 Matrix Switch (500470) comes with the following parts:

• Multimedia 16x16 chassis with one power supply

• Quick Reference Support Sheet

Please verify that the following components are present before proceeding:

• USB cable

• RS-232 cable

• AC power cord

• DC power adapter

• DVI to HDMI adapter

• EDID emulator/learner NOTE: Module cards are sold separately.

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3.2. Product Overview

The external connections and connection indicators of the Multimedia 16x16 Matrix Switch are detailed in Figure 2 and Figure 3. Please familiarize yourself with them before installing the unit.

Figure 2: Front Panel

Figure 3: Front Panel Controls

A

= Status LEDs (Power, PSU1, PSU2, Fault)

1

A

= Control Buttons

2

A

= LED Display

3

A

= Numeric Keypad

4

A

= Navigational Arrows

5

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Figure 4: Back Panel

Figure 5: Back Panel Detail B

B

= USB Port

1

B

= Power Supply Unit 1 I/O Switch

2

B

= RS232 Port

3

B

= Power Supply Unit 2 I/O Switch

4

B

= Ethernet Port

5

B

= Grounding Connection

6

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Figure 6: Input and Output Card Modules (Sold Separately)

Figure 7: Back Panel with Removable Card Modules

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3.3. Pre-Installation Checklist

The Multimedia 16x16 Matrix Switch provides a centralized HDMI switching center via HDMI and UTP/STP cables.

1. The Multimedia 16x16 Matrix Switch can be used in conjunction with MuxLab’s

UTP/STP HDMI Receiver (500451-RX).

2. The Multimedia 16x16 Matrix Switch is typically installed in a remote telecom

room and is connected to multiple video sources and display devices via Cat 5e/6 UTP/STP cables or HDMI cables. If required, a MuxLab Receiver is installed at each display to support the connection to the Matrix Switch via a Cat 5e/6 cable.

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3.4. Physical Installation

MuxLab’s Multimedia 16x16 Matrix Switch comes with a front mounting bracket for standard 19” rackmount installation. Select the final destination for the product and install the unit using standard rackmount fasteners.

Once located in the rack, secure the unit in place by fastening the front panel to the rack with four screws. An additional four screws may be used to secure the front panel to the rack. See Figure 8 for illustration of completed installation (front view).

Figure 8: Completed 19” Rackmount Installation

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3.5. Installation Procedure

In order to install the product, please follow the steps below:

1. Place the Multimedia 16x16 Matrix Switch in its final location (see Section 3.4

Physical Installation).

2. If another power supply unit is required for redundancy, install it (see Section 3.7

Power Supply Unit Installation).

3. Install the input and output cards modules. Input card modules fit into the four

slots on the left side of the back panel, and output card modules fit into the four slots on the center-right side of the back panel (see Section 3.6 Card Module Installation).

4. Connect the source(s) to the Matrix Switch via ports on the input card modules

located on the back panel. Ensure that power is turned OFF at the source(s).

5. Connect the display(s) to the Matrix Switch via ports on the output card modules

located on the back panel. Ensure that the display(s) are turned OFF. For HDBaseT outputs, MuxLab Receivers must be installed at the displays (see MuxLab Receiver Installation Guide for more information).

6. Power up the equipment. The Matrix Switch is now ready to use. See Section 3.9 Manual Control for

instructions on using the Matrix Switch.

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3.6. Card Module Installation

To install a card module in the Multimedia 16x16 Matrix Switch, please follow the steps below:

1. Align the card module with the plastic rail found in the given slot at the back of the

Matrix Switch.

2. Gently slide the card module into the slot. A hard stop should be felt when the

connector interface of the card module is flush with the outside surface of the back panel.

3. Tighten both thumbscrews to secure the card module to the back panel of the

Matrix Switch. NOTE: Card modules are hot-swappable, meaning that they can be replaced when

power on the Matrix Switch is ON. When hot-swapping a card module, follow all standard safety precautions for working with live circuitry.

Figure 9: Card Module Installation

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3.7. Power Supply Unit Installation

To install a power supply unit in the Multimedia 16x16 Matrix Switch, please follow the steps below:

1. Holding the power supply unit with both hands (one on the chrome handle and the

other on the top clip), align the power supply unit with the sliding rail found in the given power supply slot at the back of the Matrix Switch.

2. Gently slide the power supply unit into the slot. A hard stop should be felt when

the power supply unit back surface is flush with the outside surface of the back panel.

3. Tighten both screws at the power supply unit back surface.

4. Plug the power cord into the power supply unit socket and secure it with the clip.

NOTE: Power supply units are hot-swappable, meaning that they can be replaced when power on the Matrix Switch is ON. When hot-swapping a power supply unit, follow all standard safety precautions for working with live circuitry.

Figure 10: Power Supply Unit Installation

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3.8. Cloning EDID

In order to clone the EDID of a display, follow the procedure listed below with the cloning kit included with each Multimedia 16x16 Matrix Switch:

1. Power up the EDID Emulator/Learner with the adaptor provided.

2. Plug the DVI to HDMI adaptor to the DVI output of the EDID Emulator/Learner.

3. Plug the HDMI connector to the display device that you wish to clone.

4. Verify that the EDID WR switch is set to “Unlock”.

5. Press the “Read” pushbutton. The “Read” LED should illuminate for

approximately 2 seconds.

6. Plug the HDMI connector to the input HDMI port where you want the new EDID

applied.

7. Press the “Write” pushbutton. The “Write” LED should illuminate for

approximately 2 seconds. NOTE: If both LEDs illuminate after performing an operation, this indicates that

the operation has failed. Perform the operation again, making sure that the display device you are attempting to clone is powered up.

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3.9. Manual Control

The Multimedia 16x16 Matrix Switch may be controlled manually by using the controls located on the front panel.

Navigating the manual control menu is performed by using the Info, Menu, and Switch buttons located on the front panel, just below the display, as well as the numeric keypad and arrows located to the right of the display. (NOTE: The Cancel button on the numeric keypad also returns the user to the previous screen.)

Figure 11 illustrates the navigational layout of the manual control menu. Specific menu screens (depicted by boxes) are described on the following pages.

Figure 11: Manual Control Navigation

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Startup The Startup screen is the first screen to appear once the Multimedia 16x16 Matrix Switch is powered up. It displays the MuxLab logo and product name.

Information

The information screen is reached by pressing the Info button. It displays the name of the device at top, followed by the IP and Mac addresses, device status, and firmware version.

Main Menu

The Main Menu screen is reached by pressing the Menu button. It contains four options:

• Switch

• Presets

• Diagnostics

• Settings

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By default, the Switch option is highlighted when the Main Menu screen first displays. NOTE: If password protection is on, pressing the Menu button from the Startup or Information screens will prompt the Password screen to appear. The user must then enter the correct password in order to reach the Main Menu screen.

Switch

The Switch screen by either pressing the Switch button, or by highlighting the Switch entry in the Main Menu screen and pressing the Enter/Save button on the numeric keypad.

The Switch screen contains four options:

• Connect a source to a display by number

• Connect a source to a display by name

• Connect all displays to a source

• Disconnect all displays from a source By default, the top-most option is highlighted when the Switch screen first displays.

NOTE: If password protection is on, pressing the Switch button from the Startup or Information screens will prompt the Password screen to appear. The user must then enter the correct password in order to reach the Switch screen.

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Presets

The Presets screen allows the user to select and apply a pre-existing preset (specific mapping of connections between sources and displays), or to save existing connections as a preset.

Diagnostic

The Diagnostic screen displays four operating conditions:

• Internal device temperature

• Voltage status

• Fans status

• Existence of alerts

Settings

The Settings screen allows the user to choose which category of settings to change:

• Network

• DHCP

• Password

• RS232

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Network

The Network Settings screen allows the user to change the settings of the network:

• IP Address

• Mask Address

• Gateway Address

The user navigates the Network Settings screen using the arrow keys, and enters information using the numeric keypad.

NOTE: In order to access the Network Settings screen, DHCP must be disabled (see below). If DHCP is not disabled, the following screen will appear:

DHCP

The DHCP screen allows the user to set the state of the DHCP (Dynamic Host Configuration Protocol) to ON or OFF.

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Password

The Password screen allows the user to set password protection on the system to ON or OFF, as well as to change the password (numeric characters only).

RS232

The RS232 screen allows the user to modify the baud rate, data bits, stop bit, and parity settings of the device.

Connect Source to Displays

The Connect Source to Displays screen allows the user to select which source to connect to which displays(s). The user selects the source and displays by their designated number.

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Connect Source by Name

The Connect Source by Name screen allows the user to select which display(s) to connect to which source(s). The user selects displays and sources by their designated name.

Connect All Displays to…

The Connect All Displays to… screen allows the user to connect all displays to a given source. The user simply selects the source, which is displayed both by number and name.

Disconnect All Displays from…

The Disconnect All Displays from… screen allows the user to disconnect all displays from a given source. The user simply selects the source, which is displayed both by number and name

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Select a Preset and Apply

The Select a Preset and Apply screen is a two-tier menu that allows the user to select a preset from a list of eight options.

Once selected, the user presses the Enter/Save button on the numeric keypad. The Select a Preset and Apply screen then confirms the selection.

Save Current Connections as…

The Save Current Connections as… screen allows the user to save the current connection scheme to any one of eight pre-existing schemes.

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Once selected, the user presses the Enter/Save button on the numeric keypad. The Save Current Connections As screen then confirms the selection.

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3.10. Port Control Operation

MuxLab’s Multimedia 16x16 Matrix Switch may be controlled in any one of two ways:

1. RS-232 Control

2. USB CDC Control

1. RS-232 Control

The Multimedia 16x16 Matrix Switch features built-in firmware that allows commands from an ASCII terminal to be sent directly to the device via an RS-232 connection. Ensure that the RS-232 cable has the straight-through configuration shown in Figure 12.

2 3

5

DB9

Male

Figure 12: RS-232 Cable Configuration

Please note that the use of USB to RS232 converter cables may result in problems, depending on the quality of the converters.

2. USB CDC Control

Commands from an ASCII terminal may also be sent directly to the device via a USB connection. Maintenance can be performed with a terminal emulator, such as the one available under windows with the ASCII Command set described in the Appendix of this manual.

2 3

5

DB9

Female

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3.11. USB Driver Setup

When interfacing a MuxLab device with the USB port on Windows XP, Windows 7, or Windows 8 operating systems, a driver setup file will be required. For Linux and Mac OS X operating systems, no driver is necessary.

To install the USB serial driver, download the SC-000032-A USB to serial driver file from the MuxLab website and save it to the local hard drive. NOTE: If the downloaded file is compressed, it will have to be uncompressed before using it.

Plug the USB cable between the device and the PC, and power up the device. The

Found New Hardware wizard will open (Figure 13). Select Locate and install driver software (recommended).

Figure 13: Found New Hardware Wizard

A new dialog box will open (Figure 14). Select Browse my computer for driver software (advanced).

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Figure 14: Found New Hardware Dialog Box

Another dialog box will open (Figure 15). Click Browse and locate the SC-000032-A USB to serial driver file downloaded earlier. Once found, click Next.

Figure 15: Browsing for Unknown Device

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A security window will now appear, indicating that the driver software is unsigned (Figure 16). Select Install this driver software anyway.

Figure 16: Windows Security

A window will appear instructing that the software for the driver has been successfully installed (Figure 17). Click Close.

Figure 17: Successful Installation Dialog Box

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3.12. Ethernet Web Interface

MuxLab offers users an Ethernet Web interface that provides the same functionality as manual control, with speeds of 10 Mbps or 100 Mbps.

To use the Ethernet Web interface, the Multimedia 16x16 Matrix Switch must first be physically connected to an Ethernet network. To do this, locate the RJ45 Ethernet jack on the back panel of the Matrix Switch, then connect it to an Ethernet network using a straight UTP cable (maximum length: 333 feet [100 meters]). There are two LEDs at the bottom of the RJ45 Ethernet jack: A green LED will go on if a link is detected, and a yellow LED will blink if Ethernet activity is detected.

Once the Matrix Switch has been physically connected to an Ethernet network, go to

http://AAA.BBB.CCC.DDD, where AAA.BBB.CCC.DDD is the device IP address.

(NOTE: The device IP address can be obtained by pressing the Info button on the front panel.)

The Login screen is the first screen to appear (Figure 18).

Figure 18: Ethernet Web Interface Login Screen

The default password for administrators is admin. The default password for regular users is user.

NOTE: Users who have previously logged in and chosen a password, but have subsequently forgotten it, may connect to the device using the RS232 or USB and reset their password using a terminal emulator.

Three items are presented to the user at the top right of every screen:

• Logout option

• Language option

• Product status

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Ethernet Web interface

The Logout hyperlink logs the user out of the system. The Language drop-down list provides the user with three interface languages:

English, French, and Spanish. English is used by default. The Product status indicator provides a quick indication of device status by means of

a colored box (green, orange, red) to indicate various product statuses:

• Green = Okay

• Orange = Warning

• Red = Error

The user can configure the Product status indicator to display different statuses depending on various device conditions (internal temperature, fan speed, etc.). This configuration is performed in the Alarm tab of the Setup submenu.

After logging in, the main screen appears (Figure 19). It contains three submenus:

(1) Port Management (2) Setup (3) Help

(1) Port Management

The Port Management submenu (Figure 19) appears after the user has successfully logged in.

Figure 19: Port Management Submenu

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The Port Management submenu manages the connection configurations of displays and sources.

A connection configuration is a specific set of mapping instructions between all displays and devices. A saved connection configuration is known as a preset.

The Port Management submenu allows the user to make individual connections between specific displays and sources, or wholesale connections between all displays and sources by means of presets. Sources and displays are presented to the user in any one of four ways:

• By source name

• By source number

• By display name

• By display number

Figure 19 illustrates sources and displays presented by display number. The user can make changes to the connection configuration of the device by selecting any option in the drop-down boxes in the Source column. Once any change is made, the given row will change color to indicate that a change has taken place. Once all selections have been made, the user clicks on the Connect button to apply those selections.

Presets are pre-established connection configurations that are used to apply wholesale mapping instructions between all displays and sources (see Figure 20). The user can load any one of eight presets to the device. Once a preset is selected from the Preset drop-down menu, the user clicks on Load Preset to show the connection configuration of the given preset. To apply the preset, the user clicks on Make Connections.

To modify a given preset, its name must first appear in the Preset drop-down menu. The user then makes changes to the connections between displays and sources (any change will result in a highlighted row). Once all changes are made, the user clicks on Save Preset. This effectively modifies the connection configuration of the given preset.

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Figure 20: Port Management Submenu – Presets

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(2) Setup

The Setup submenu (Figure 21) is used to perform the following tasks:

• Modify port names

• Modify present names

• Modify network connections and passwords

• Modify RS232 connections

• Modify alarm settings

• Upgrade firmware

Figure 21: Port Setup Submenu – Port Names

In the Port Names tab, the user can modify port names in the Display Names and Source Names columns, and then click on Save to save these modifications. The user

can also modify the name of the entire device by changing the text that appears in the Unit Name box and clicking on Save.

The length of all names is limited to 20 characters each. In the Preset Names tab (Figure 22), the user can modify the names of presets.

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Figure 22: Port Setup Submenu – Preset Names

After preset names are modified, the user clicks on Save to save these modifications. The length of preset names is limited to 20 characters each. In the Network tab (Figure 23), the user can modify network settings and passwords

for users and (if applicable) administrators.

Figure 23: Port Setup Submenu – Network

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To implement network modifications, the user makes changes to the IP address, Network mask, or Router fields and then clicks on Save. The user also has the option

of using DHCP. To implement password modifications, an administrator makes changes to the

Administrator Password and/or the User Password, and then clicks on the corresponding Save button. Regular users can only make changes to the User Password.

In the RS-232 tab (Figure 24), the user can modify RS-232 settings.

Figure 24: Port Setup Submenu – RS-232

To implement RS-232 modifications, the user selects options in the drop-down boxes for Baud rate, Data bits, Parity bits, or Stop bits and then clicks on Save.

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In the Alarms tab (Figure 25), the user can modify the settings that dictate when an alarm will be triggered.

Figure 25: Port Setup Submenu – Alarms

Minimum and maximum temperatures are understood to be in degrees Celsius (°C). Once all modifications have been made, the user clicks on Save.

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In the Administration tab (Figure 26), the user can modify passwords for users and (if applicable) administrators, select and install new firmware, restore or backup data and reset the unit to factory settings.

Figure 26: Port Setup Submenu – Administration

To implement password modifications, an administrator makes changes to the Administrator Password and/or the User Password, and then clicks on the corresponding Save button. Regular users can only make changes to the User Password.

The file for upgrading the firmware must be located on the PC. The user clicks on Choose File to browse for the file, and then installs it by clicking on Upload.

It is recommended, before upgrading to a new firmware to do a Backup of all the data configurations, such as port names, presets, alarms, network settings etc. And then Restore these data after the firmware upgrade.

To do so, click on the “Backup” button and you will be asked to save the data configuration file. Then perform the firmware upgrade. After the unit is upgraded, go to the Administration tab, in the “Restore data” section, select the data configuration file previously saved on you PC, then click on the “Restore” button.

And finally, you can reset the unit and apply all the factory settings by clicking on the “Reset” button.

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(3) Help

The Help submenu (Figure 27) provides the user with contact and support information.

Figure 27: Help Submenu

In addition to three submenu screens, the Ethernet web interface also provides the user with a detailed Hardware Monitor screen (Figure 28).

Figure 28: Hardware Monitor Screen

This screen can be accessed by clicking on the Product status link at the top right of any Ethernet web interface screen.

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4.

Troubleshooting

The following table describes some of the problem symptoms, the probable causes and possible solutions. If the information below does not solve the problem, the technical support contact information can be found at the end of this section.

PROBLEM POSSIBLE SOLUTIONS

No Image Check the matrix connection status No Image Verify that the cables are properly connected No Image Verify that the source devices are powered up. No Image Verify that the source resolution is 1080p or less. No Image Verify that the display supports HDCP.

White Dots in image

Flickering Image

Choppy Sound

Wrong Image Appears

Not All Display

Devices Work

If using an extender, verify that the distance is less than 330 feet (100 meters) for UTP/STP..

Check matrix connection Check that the display supports the source resolution.

When contacting your nearest MuxLab dealer or MuxLab Technical Support at 877-689-5228 (toll free in North America) or (+1) 514-905-0588 (International), please have the following information ready:

 Unit model number.  Cabling layout. Please include the model of the HDMI source and receiver, cable length

and type.

 Description of problem .  List of tests performed.

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5.

Appendix

A. ASCII Command Set

Ensure that the terminal emulation program parameters are set to the following:

BAUD Rate: 9600 Data bits: 8 Stop bits: 1 Parity: None Flow control: None

It should be noted that commands are case sensitive and arguments must be separated by a single space. Commands must be entered in the following way and ended with a carriage return:

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Serial/USB Port Commands

1. Alarm

alarm

Description: Display all the alarm settings Arguments:

Example: alarm

Response: Minimum Fan RPMs:

- Fan 1: 100

- Fan 2: 100

- Fan 3: 100

- Fan 4: 100 Device Temperatures (Celsius):

- Temp min: 0

- Temp max: 70 Notification Method:

- Beep: ON

- Serial Port: ON

- Email: OFF Power supply: 1

(or an error message if the command failed)

<none>

alarm -f <fan # or all> <RPM value>

Description: Set the minimum RPM value for a fan(s) before an alarm is raised Arguments:

<RPM value>: 0 to 4999

Example: Set the minimum RPM to 150 for all fans before an alarm is raised alarm –f all 150 Response: Minimum RPM value(s) for fan(s) applied successfully!

(or an error message if the command failed)

<fan # or all>: 1, 2, 3, 4 or all

alarm -p <# of power supply>

Description: To indicate if the unit has 1 or 2 power supplies Arguments: <# of power supply>: 1 or 2

Example: Indicate if the unit has 2 power supplies alarm –p 2 Response: Power supply information saved successfully !

(or an error message if the command failed)

alarm -t <min value> <max value>

Description: Set the minimum and maximum temperatures value before an alarm is raised Arguments:

<max value>: 0 to 150

Example: Set the minimum and maximum temperature to respectively 5 and 70 degree celsius, before an

alarm –t 5 70 Response: Minimum and Maximum temperatures applied successfully !

(or an error message if the command failed)

<min vallue>: 0 to 150

alarm is raised

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alarm -n <method id> <state>

Description: Enable/disable a notification method. Arguments:

<state>: on or off

Example: Disable the beep notification method alarm –n b off Response: Alarm notifications applied successfully !

(or an error message if the command failed)

<method id>: b (beep), s (serial) or all

2. Connection connect -i

Description: Connect a specific input to a specific output Arguments: <input port #>: 1 to 16

<output port #>: 1 to 16

Example: Connect input 5 to output 10 connect -i 5 -o 10 Response: [0,0,0,0,0,0,0,0,0,5,0,0,0,0,0,0]

(or an error message if the command failed)

connect -i <input port #> -o all

Description: Connect a specific input to all outputs Arguments: <input port #>: 1 to 16

Example: Connect input 5 to all outputs connect -i 5 -o all Response: [5,5,5,5,5,5,5,5,5,5,5,5,5,5,5,5]

(or an error message if the command failed)

connect -i <input port #> -o <from output port #>..<to output port #>

Description: Connect a specific input to a consecutive range of outputs Arguments: <input port #>: 1 to 16

<from output port #>: 1 to 16 <to output port #>: 1 to 16 <from output port #> shall be inferior or equal to <to output port #>

Example: Connect input 5 to outputs 8, 9, 10, 11, 12 and 13 connect -i 5 -o 8..13 Response: [0,0,0,0,0,0,0,5,5,5,5,5,5,0,0,0]

(or an error message if the command failed)

connect -json “[<input port #1>,<input port #2>,…, <output port #16>]”

Description: Make 16 connections/disconnections in one command using json format Arguments: Example: Connect input 5 to outputs 8, 9, 10, and connect input 8 to outputs 1,2 , and disconnect all other

connect -json “[8,8,0,0,0,0,0,5,5,5,0,0,0,0,0,0]” Response: [8,8,0,0,0,0,0,5,5,5,0,0,0,0,0,0]

(or an error message if the command failed)

<input port #>: 1 to 16 to specify the input port to connect to, or 0 to disconnect it

outputs.

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connect -p <preset #>

Description: Apply all connections defined in the selected preset # Arguments:

Example: Apply the connections defined in preset 7 connect -p 7 Response: [5,3,0,13,4,0,0,16,0,0,0,0,1,0,3,5]

(or an error message if the command failed)

<preset #>: 1 to 8 to specify the preset to use

3. Disconnection disconnect -i

Description: Disconnect a specific input port from all output ports connected to it Arguments:

Example: Disconnect input 5 from all outputs connected to it disconnect -i 5 Response: [0,3,0,13,4,0,0,16,0,0,0,0,1,0,3,0]

(or an error message if the command failed)

<input port #>: 1 to 16

disconnect -o

Description: Disconnect a specific output port from the input ports connected to it Arguments:

Example: Disconnect output 15 from the input connected to it disconnect -o 15 Response: [0,3,0,13,4,0,0,16,0,0,0,0,1,0,0,0]

(or an error message if the command failed)

<output port #>: 1 to 16

disconnect -all

Description: Disconnect all output ports Arguments:

Example: Disconnect all outputs disconnect -all Response: [0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0]

(or an error message if the command failed)

<none>

4. Get get -i

Description: Get the connection state of a specific input port Arguments:

Example: Get connection state of input port 5 get -i 5 Response: Input 05 connected to: 09

(or an error message if the command failed)

<input port #>: 1 to 16

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get -i

Description: Get the connection state of all input ports Arguments:

Example: Get connection state of all input ports get -i Response: Input 01 connected to: none Input 02 connected to: 16 Input 03 connected to: none …{and so on} Input 16 connected to: 10

(or an error message if the command failed)

<none>

get -json

Description: Get all the output connection states in json format Arguments:

Example: Get all output connections states in json format. get -json Response: [3,7,0,0,11,0,0,5,5,5,0,0,0,0,4,0]

(or an error message if the command failed)

<none>

get -o <output port #>

Description: Get the connection state of a specific output port Arguments: <output port #>: 1 to 16

Example: Get connection state of output port 5 get -o 5 Response: Output 05 connected to: 11

(or an error message if the command failed)

get -o

Description: Get the connection state of all output ports Arguments: <none>

Example: Get connection state of all output ports get -o Response: Output 01 connected to: 03 Output 02 connected to: 07 Output 03 connected to: none …{and so on} Output 16 connected to: none

(or an error message if the command failed)

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5. Help help or ?

Description: Display all the command list definition available Arguments:

Example: Display all the command list help ? Response:

<none>

connect connect –i <input port #> -o <output port #> {Connect 1 input port to 1 output port}

connect -i <input port #> -o all {Connect 1 input port to all output port} connect -i <input port #> -o <from output port #>..<to output port #> {Connect 1 input port to a specific range of outp ut

port}

disconnect disconnect -i <input port #> {Disconnect 1 input port}

disconnect -o <output port #> {Disconnect 1 output port} disconnect -all {Disconnect all input/output port}

… {and so on}

version version <no parameters> {Get the current firmware version}

6. Name name -i

Description: Set a name for the selected input port Arguments:

<name>: up to 20 characters

Example: Set name “My DVD Player” for input port 5 name -i 5 “My DVD Player” Response: Input Names:[“Input 1”,”Input 2”,”Input 3”,

(or an error message if the command failed)

<input port #> “<name>”

<input port #>: 1 to 16

“Input 4”,“My DVD Player”,“Input 6”, “Input 7”,“Input 8”, “Input 9”,“Input 10”, “Input 11”,“Input 12”,“Input 13”, “Input 14”,“Input 15”,“Input 16”]

name -i

Description: Get a list of all the input port names Arguments:

<none>

Example: Get list of all input port names name -i Response: Input Names:[“Input 1”,”Input 2”,”Input 3”,

“Input 4”,“My DVD Player”,“Input 6”, “Input 7”,“Input 8”, “Input 9”,“Input 10”, “Input 11”,“Input 12”,“Input 13”, “Input 14”,“Input 15”,“Input 16”]

(or an error message if the command failed)

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name -o <output port #> “<name>”

Description: Set a name for the selected output port Arguments:

<name>: up to 20 characters

Example: Set the name “Kitchen TV” for output port 4 name -o 4 “Kitchen TV” Response: Output Names:[“Output 1”,“Output 2”,

(or an error message if the command failed)

<output port #>: 1 to 16

“Output 3”,“Kitchen TV”,“Output 5”, “Output 6”,“Output 7”,“Output 8”, “Output 9”,“Output 10”,“Output 11”, “Output 12”,“Output 13”,“Output 14”, "Output 15”,“Output 16”]

name -o

Description: Get a list of all the output port names Arguments:

Example: Get list of all output port names name -o Response: Output Names:[“Output 1”,“Output 2”,

(or an error message if the command failed)

<none>

“Output 3”,“Kitchen TV”,“Output 5”, “Output 6”,“Output 7”,“Output 8”, “Output 9”,“Output 10”,“Output 11”, “Output 12”,“Output 13”,“Output 14”, "Output 15”,“Output 16”]

name -preset <preset #> “<name>”

Description: Set a name for the selected preset number Arguments:

<name>: up to 20 characters

Example: Set name “Week-end” for preset 7 name -preset 7 “Week-end” Response: Preset Names:[“Preset 1”,“Preset 2”,

(or an error message if the command failed)

<preset #>: 1 to 8

“Preset 3”,“Preset 4”,“Preset 5”, “Preset 6”,“Week-end”,“Preset 8”]

name -preset

Description: Get a list of all the preset names Arguments: <none>

Example: Get list of all preset names name -preset Response: Preset Names:[“Preset 1”,“Preset 2”,

“Preset 3”,“Preset 4”,“Preset 5”, “Preset 6”,“Week-end”,“Preset 8”]

(or an error message if the command failed)

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name -unit “<name>”

Description: Set a name for the unit Arguments: <

Example: Set the name “MuxLab Switch” for the unit name -unit “MuxLab Switch” Response: Unit Name:[“MuxLab Switch”]

(or an error message if the command failed)

name>: up to 20 characters

name -unit

Description: Get the unit name Arguments: <none>

Example: Get the unit name name -unit Response: Unit Name:[“MuxLab Switch”]

(or an error message if the command failed)

7. Network network

Description: Get the network address values (IP, mask and gateway) Arguments: <none>

Example: Get network address values network Response: IP: 10.0.1.101

MASK: 255.255.0.0 GATEWAY: 10.0.0.1 DHCP: ON (or an error message if the command failed)

Network –ip <ip address>

Description: Set a specific IP address (note that DHCP must be disabled to perform this action) Arguments:

Example: Set the IP address to 192.25.80.13 Network –ip 192.25.80.13 Response: IP: 192.25.80.13

MASK: 255.255.0.0 GATEWAY: 10.0.0.1 DHCP: OFF (or an error message if the command failed)

<ip address>: #.#.#.#

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Network –m <mask address>

Description: Set a specific mask address (note that DHCP must be disabled to perform this action) Arguments:

Example: Set the mask address to 255.255.255.0 Network –m 255.255.255.0 Response: IP: 192.25.80.13

MASK: 255.255.255.0 GATEWAY: 10.0.0.1 DHCP: OFF (or an error message if the command failed)

<mask address>: #.#.#.#

Network –g <gateway address>

Description: Set a specific gateway address (note that DHCP must be disabled to perform this action) Arguments:

Example: Set the gateway address to 10.101.1.5 Network –g 10.101.1.5 Response: IP: 192.25.80.13

MASK: 255.255.255.0 GATEWAY: 10.101.1.5 DHCP: OFF (or an error message if the command failed)

<gateway address>: #.#.#.#

Network –dhcp <dhcp state>

Description: Enable/disable DHCP feature Arguments: <dhcp state>: on or off

Example: Enable the DHCP feature Network –dhcp on Response: IP: 10.0.1.101

MASK: 255.255.0.0 GATEWAY: 10.101.1.5 DHCP: ON (or an error message if the command failed)

8. Password password -panel

Description: Set the front panel password Arguments: Example: Set the front panel password to 1234

password -panel 1234 Response: password panel set successfully

(or an error message if the command failed)

<password # >: 4 digits

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password -panel <password state>

Description: Set the front panel password state Arguments: Example: Enable the front panel password

password -panel on Response: password panel ON

<password state >: on or off

(or an error message if the command failed)

password -wadmin

Description: Set the web server ' Admin' password Arguments: Example: Change the web admin password to new123

password -wadmin new123 Response: Web server Admin password set successfully

(or an error message if the command failed)

<web admin password>: alphanumeric (max. length 20)

password -wuser <web user password>

Description: Set the web server 'User' password Arguments: <web user password>: alphanumeric (max. length 20) Example: Change the web user password to new123

password -wuser new123 Response: Web server User password set successfully

(or an error message if the command failed)

9. Preset preset -s

Description: Save the current connection in the selected preset Arguments: Example: Save current connection in preset 5

preset -s 5 Response: preset 5 saved successfully

(or an error message if the command failed)

<preset #>: 1 to 8

10. Reset reset -f

Description: Reset the unit and restore it to its factory settings Arguments:

Example: Reset unit and restore it to factory settings reset -f Response: “Clearing flash memory...

Rebooting...” (or an error message if the command failed)

<none>

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11. Serial port serial

Description: Get all RS-232 settings Arguments:

Example: Get all RS-232 settings serail

Response: Baud Rate: 9600

Data bits: 8 Stop bit: 1

Parity: NONE

(or an error message if the command failed)

<none>

serial -b <baud rate>

Description: Set the RS-232 baud rate Arguments: <baud rate>: 9600, 19200, 38400, 57600 or 115200

Example: Set the RS-232 baud rate to 115200 serial –b 115200

Response: Baud Rate: 115200

Data bits: 8 Stop bit: 1

Parity: NONE

(or an error message if the command failed)

serial -o <data bits> <parity> <stop bits>

Description: Modify other RS-232 settings Arguments:

<parity>: e, o or n (i.e: even, odd, none) <stop bits>: 1 or 2

Example: Set the RS-232 settings to 8 data bits, no parity and 1 stop bit serial –o 8 n 1

Response: Baud Rate: 115200

Data bits: 8 Stop bit: 1

Parity: NONE

(or an error message if the command failed)

<data bits>: 7 or 8

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serial –b <baud rate> -o <data bits> <parity> <stop bits>

Description: Modify all RS-232 settings Arguments:

<data bits>: 7 or 8 <parity>: e, o or n (i.e: even, odd, none) <stop bits>: 1 or 2

Example: Set the RS-232 settings to a baud rate of 9600, 8 data bits, no parity and 1 stop bit serial –b 9600 –o 8 n 1

Response: Baud Rate: 9600

Data bits: 8 Stop bit: 1

Parity: NONE

(or an error message if the command failed)

<baud rate>: 9600, 19200, 38400, 57600 or 115200

12. Status status

Description: Display the unit status Arguments: <none>

Example: Display the unit status status

Response: Temperature: 28 Celsius

Voltage monitors: Ok FANs:

- Fan 1: 2600 RPM

- Fan 2: 3200 RPM

- Fan 3: 2610 RPM

- Fan 4: 3300 RPM Power supply:

- PSU 1: ON

- PSU 2: OFF

(or an error message if the command failed)

13. Version version

Description: Get the current firmware version Arguments:

Example: Get current firmware version version Response: Master firmware version: 1.4.0 Secondary micro version: 2

(or an error message if the command failed)

<none>

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B. IP Control Commands

1. Notice

This section is provided for informational purposes only, and should only be used by software developers with a thorough understanding of the HTTP and JSON specifications.

2. Introduction

The Multimedia 16x16 Matrix Switch can be controlled using basic IP commands. These commands are based on the JSON format and are sent and received in standard TCP/IP packets. To learn more about JSON, visit http://www.json.org.

Only four types of JSON arrays are used to control the product:

Array of a single integer: [2] Array of multiple integers: [1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16] Array of a single string: [“A Name”] Array of multiple strings: [“Name 1”, “Name 2”, “Name 3”, “Name 4”]

Any other notation is not permitted. Also, “null” values are not permitted. Use 0 instead.

3. Basic Usage

All read and write operations are performed via HTTP GET and HTTP POST commands, respectively. While you can perform a GET at any time, a POST command will require prior authentication.

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4. Basic Authentication

Authentication is performed in two simple steps:

1. Obtain a Session ID

Perform a GET request on /var/session.json to obtain a new session ID. The return value will be a JSON array of a single integer, for example [12345]. From then on, simply append the session to any new IP requests to use this session, e.g., GET

/var/conn.json?sid=12345

2. Obtain Credentials for that Session ID

There are three permission levels that can be used to read/modify properties. These are:

0 – Guest: Can read all values. Cannot write or make changes.

1 – User: Same as Guest, but can change matrix video connections. 2 – Admin: Can perform any command without restriction.

To obtain credentials, you will need to POST an array of two strings to /var/auth.json: the userlevel, and the password associated to that user. For example:

POST /var/auth.json?sid=12345

POST data: [“2”, “mypassword”]

If successful, you will receive an HTTP 201 Created response. Sessions will automatically close after 5 minutes of inactivity. They may also be

closed at any time by a GET /var/logout.json.

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5. GET Commands

URL Response

/var/conn.json

/var/pre1.json /var/pre2.json /var/pre3.json /var/pre4.json /var/pre5.json /var/pre6.json /var/pre7.json /var/pre8.json /var/boxname.json

/var/sources.json

/var/displays.json

/var/presetnames.js on

/var/dhcp.json

/var/tempalarms.jso n

/var/fanalarm.json

/var/auth.json

/var/session.json

/var/logout.json

/var/mon_temp.json

/var/mon_fans.json

/var/mon_status.jso n

/var/mon_voltages.j son

/var/mon_psu.json

/var/serial.json

/var/ip.json

/var/netmask.json

/var/router.json

/var/alarmflags.json

/var/fwVersion.json

Array of 16 integers. Contains 16 items for the 16 displays. Each number is the source connected to the associated display. 0 means a display is

disconnected. In the example below, Display 1 is disconnected, Display 2 is connected to Source 3, etc. Example: [0,3,2,4,1,1,2,3,12,13,14,15,16,12,1,1] Array of 16 integers.

Provide the connections state of the corresponding preset. Contains 16 items for the 16 displays. Each number is the source connected to the associated display. 0 means a display is

disconnected. In the example below, Display 1 is disconnected, Display 2 is connected to Source 3, etc. Example: [0,3,2,4,1,1,2,3,12,13,14,15,16,12,1,1]

Array of a single string. Contains the name of the box. Example: [“Classroom B Matrix”] Array of 16 strings. Contains the names of all 16 input ports. Example: [“Cable Box”, “Satellite Receiver”, “Demo Reel”, …] Array of 16 strings. Contains the names of all 16 output ports. Example: [“Conference Room”, “Cafeteria”, …] Array of 8 strings. Contains the names of all 8 presets Example: [“Preset 1”, “Preset 2”, “week end”, …] Array of a single integer. Indicate if dhcp is ON ([1]) or OFF ([0]) Example: [1] Array of 2 integers.

Contains the Min. and Max. temperature of the unit before an alarm is raised Example: [5,70] Array of 4 integers. Contains minimum RPM of the four internal fans before an alarm is raised Example: [100,100,100,100] Array of a single integer. Contains an integer representing the current user level, from 0 to 2.

Example: [2] Array of a single integer. Represents a new session ID Example: [3847534] None. Destroys current session. Array of a single integer. Contains an integer representing the temperature inside the matrix, in degrees Celsius. Example: [26] Array of 4 integers. Contains the speeds of the four internal fans inside the matrix, in RPM. Example: [1390,1390,520,520] Array of a single integer. Represents the matrix status. 0 => Ok; 1 => fault; 2 => critical Example: [1] Array of a single integer. Represents the voltage status. 1 => Ok; 0 => fault Example: [1] Array of a 2 integer. Represents the 2 power supplies status. 1 => ON; 0 => OFF Example: [1,0] Array of 4 integers. Contains the current serial port settings: baud rate, data bits(7 or 8), parity (0=>Even; 1=>Odd; 4=>None) ,stop bits (0=>1 stop bit; 2=>2 stop bits) Example: [9600,8,4,0] Array of 4 integers. Contains the saved IP address (Not the current IP address being used) Example: [10,0,101,96] Array of 4 integers. Contains the saved mask address (Not the current mask address being used) Example: [255,255,0,0] Array of 4 integers. Contains the saved gateway address (Not the current one being used) Example: [10,0,1,1] Array of 8 integers. Contains the alarm configuration: beep, email, serial feedback, dual power supply. 0=>OFF and 1=> ON (the last 4 integer are not used) Example: [1,0,1,1,0,0,0,0] Array of 2 strings. Contains master firmware version and the secondary micro version Example: [“1.4.0”, “2”]

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6. POST Commands

POST commands will always return 1 of 5 HTTP headers:

HTTP 201 Created Command was successful HTTP 400 Bad Request Received argument was malformed HTTP 403 Forbidden User does not have sufficient privileges HTTP 404 Not Found URL is incorrect HTTP 501 Not Implemented URL does not support receiving POST data

URL Argument

/var/conn.json

/var/pre1.json /var/pre2.json /var/pre3.json /var/pre4.json /var/pre5.json /var/pre6.json /var/pre7.json /var/pre8.json /var/boxname.json

/var/sources.json

/var/displays.json

/var/presetnames.js on

/var/auth.json

/var/serial.json

/var/ip.json

/var/netmask.json

/var/router.json

/var/dhcp.json

/var/fanalarm.json

/var/tempalarms.jso n

/var/alarmflags.json

var/pass_admin.jso n

var/pass_user.json

var/reset

Array of connections. (Same as GET above) Example: [0,1,2,3,4,5,6,3,12,13,14,15,16,12,1,1] Array of connections for a preset (Same as GET above) Example: [0,1,2,3,4,5,6,3,12,13,14,15,16,12,1,1]

Array of a single string. Contains the name of the box, limited to 20 characters Example: [“Classroom B Matrix”] Array of 16 strings. Contains the names of all 16 input ports. Example: [“Cable Box”, “Satellite Receiver”, “Demo Reel”, …] Array of 16 strings. Contains the names of all 16 output ports. Example: [“Conference Room”, “Cafeteria”, …] Array of 8 strings. Contains the names of all 8 presets to be set Example: [“Preset 1”, “Preset 2”, “week end”, …] Array of 2 strings. Contains a single digit string representing the user level requested, and a second string representing the password. Example: [“2”, “myAdminPassword”] Array of 4 integers.

Set the following serial port settings: baud rate, data bits(7 or 8), parity (0=>Even; 1=>Odd; 4=>None) ,stop bits (0=>1 stop bit; 2=>2 stop bits) Example: [9600,8,4,0] Array of 4 integers. Set the IP address Example: [10,0,101,96]

WARNING! This request will actually take effect after the DHCP request will be sent

Array of 4 integers. Set the mask address Example: [255,255,0,0]

WARNING! This request will actually take effect after the DHCP request will be sent

Array of 4 integers. Set the gateway address Example: [10,0,1,1]

WARNING! This request will actually take effect after the DHCP request will be sent

Array of a single integer. Set the DHCP state ON ([1]) or OFF ([0]) Example: [1] Array of 4 integers. Set the minimum RPM of the four internal fans before an alarm is raised

Example: [100,100,100,100] Array of 2 integers. Set the Min. and Max. temperature of the unit before an alarm is raised Example: [5,70] Array of 8 integers. Set the alarm configuration: beep, email, serial feedback, dual power supply. 0=>OFF and 1=> ON (the last 4 integer are not used) Example: [1,0,1,1,0,0,0,0] Array of 2 strings. Set the web administrator password Example: [“old admin password”, “new admin password”] Array of 2 strings. Set the web user password Example: [“old admin password”, “new user password”] Reset the unit to factory settings

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6.

Product Warranty Policy

Items Under Warranty - Company Policy

MuxLab guarantees its products to be free of defects in manufacturing and workmanship for the warranty period from the date of purchase. If this product fails to give satisfactory performance during this warranty period, MuxLab will either repair or replace this product at no additional charge, except as set forth below. Repair and replacement parts will be furnished on an exchange basis and will be either reconditioned or new. All replaced parts and products become the property of MuxLab. This limited warranty does not include repair services for damage to the product resulting from accident, disaster, misuse, abuse, or unauthorized modifications or normal decay of battery driven devices. Batteries, if included with the product, are not covered under this warranty.

Limited warranty service can be obtained by delivering the product during the warranty period to the authorized MuxLab dealer from whom you purchased the product, or by sending it to MuxLab. MuxLab will not accept any such product for repair without a Return Material Authorization number (RMA#) issued by its Customer Service Department and a proof of purchase date. If this product is delivered to MuxLab by mail, you agree to assume risk of loss or damage in transit, to prepay shipping charges to the warranty service location, and to use the original shipping container or equivalent.

THE ABOVE LIMITED WARRANTY IS THE ONLY WARRANTY COVERING YO UR MUXLAB PRODUCT. THERE ARE NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTAB ILITY O R FITNESS FOR A PARTICU LAR PURPOSE. SOME STATES DO NOT ALLOW LIMITATION S ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

IF THIS PRODUCT IS NOT IN GOOD WORKING ORDER, YOUR SOLE REMEDY SHALL BE REPAIR OR REPLACEMENT AS PROVIDED FOR ABOVE. IN NO EVENT SHALL MuxLab BE LIABLE TO YOU FOR ANY DAMAGES, INC LUDING ANY LOSS OF PROFITS, LOST SAVINGS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE THIS PRODUCT, EVEN IF MUXLAB OR AN AUTHORIZED MuxLab DEALER HAS BEEN ADVIS ED OF THE POSSIBILITY OF SUCH DAMAGES; NOR WILL MUXLAB BE LIABLE F OR ANY CLAIM BY ANY OTHER PARTY. SOME STA TES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE.

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Warranty Periods

Any product found to be defective within three (3) months of invoice, including one (1) month shelf life, may be returned for replacement by a new unit or a satisfactory repair within one (1) month of receiving any returned product. The customer must provide MuxLab with the serial number and proof of purchase of the defective unit being returned. All R.M.A.’s issued are subject to inspection by MuxLab, and will be returned to customer if not properly package – units must be returned in original container or equivalent. MuxLab will not accept any such product for repair without an authorization for its Technical Support department and without a return authorization number issued by MuxLab Customer Service department. For credit & replace R.M.A., customer will be liable to pay replacement invoice if defective products are not returned.

Product more than six months old, including shelf life.

The defective unit must be returned prepaid to MuxLab and then the unit will be repaired or if repair is not possible, replaced by an equivalent unit and returned to the customer within one (1) month of receiving any returned product. There is no charge for repair (parts and labor) during the full warranty period.

Items Defective and not under Warranty

For products which are no longer under warranty the policy is repair and return. An amount of 25% of the products published list price at the time of purchase will be charged. Customer must issue a purchase order to cover the cost of repair. Each unit will be returned to the customer within one (1) month from receipt of the unit by MuxLab. The defective unit must be returned prepaid to MuxLab. The repaired unit will be returned to the customer FOB MuxLab. The repaired unit has a 90 day warranty.

MuxLab Inc.

8495 Dalton Road

Mount Royal, Quebec

Canada H4T 1V5

Tel.: +1 (514) 905-0588 Fax: +1 (514) 905-0589

Toll Free (North America): 877 689-5228

URL: www.muxlab.com

E-mail: videoease@muxlab.com

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Muxlab Multimedia 16 x 16 Matrix Switch User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual