© MuxLab Inc. 2024 11 94-001014-A/SE-001014-A
Symptom Probable Cause
Video cable off or connect
incorrectly
Check the quality of the cable and make sure to
select the correct input interface
Possible Solution
No Image
Without video signal input
Check that the signal source and output
interface connection are correct.
Monitor cannot be powered on
Check whether the power is connected, put the
power switch to “on” position
Supply voltage instability
The power adapter is not connected properly.
Image/color display
abnormal
Video cable poor contact
Change video cable
Video signal interfered by
external environment
Move to another environment and try again
Video input signal amplitude too low
Check signal source video output, or change
signal source and try again.
Menu color saturation adjustment
closing
Enter menu to check color, or reset to factory
settings
Check Field set in mono or black &
white
Reset Check Field, back to the color
Image deformation Reset the image ratio
Speaker without sound
Audio cable off or improper
connection
Confirm connected with the corresponding input
port
Volume adjustment was closed
Reset the volume control and adjust to a proper
position
HDMI cable poor Connected
Check the quality of cable, or change cable and
try again
No sound after switch video signal
This monitor is with audio signal only in audio
input and HDMI state
8. Troubleshooting
If there is any problem when using the unit, please try following ways to inspect and solve
If you still cannot diagnose the problem, please call MuxLab Customer Technical Support at 877689- 5228 (toll-free in North America) or (+1) 514-905-0588 (International).
HDMI/3G-SDI Single Display 17.3", 4K/30