MuxLab 500811 Operation Manual

MuxLab Pro Digital Network Controller (MNC)

(Model: 500811)

Operation Manual

P/N: 94-000810-E SE-000810-E

transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without prior written permission of the author.

Trademarks:

MuxLab is a registered trademark of MuxLab Inc.

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Table of Contents

1. Overview .....................................................................................................................................5

1.1. Description ............................................................................................................................... 5

1.2. Features .................................................................................................................................... 6

2. Technical Specifications ............................................................................................................7

3. Installation and Use ...................................................................................................................8

3.1. Part List .................................................................................................................................... 8

3.2. Product Overview .................................................................................................................... 9

3.3. Installation Procedure ............................................................................................................ 10

3.4. Ethernet Web Interface – Device Management ..................................................................... 20

Extender Model 500752 ......................................................................................................... 22

Extender Model 500753 ......................................................................................................... 40

Extender Model 500754 ......................................................................................................... 59

Extender Model 500755 ......................................................................................................... 82

Extender Model 500756 ....................................................................................................... 101

Extender Model 500757 ....................................................................................................... 120

Extender Model 500758 ....................................................................................................... 136

Extender Model 500759 ....................................................................................................... 153

Extender Model 500755-AMP ............................................................................................. 174

Extender Model 500762 ....................................................................................................... 193

4. Troubleshooting .....................................................................................................................211

5. Appendix – IP Command API ..............................................................................................212

5.1 IP Command API: definition and format ...........................................................................212

5.1.1 Definition ............................................................................................................................. 212

5.1.2 General Format .................................................................................................................... 212

5.2 IP Command API for 500752\753\754\755\756: command/response list .........................213

5.2.1 Automatic discovery ............................................................................................................ 213

5.2.2 Manual discovery ................................................................................................................. 213

5.2.3 Get devices from the database.............................................................................................. 214

5.2.4 Update some devices attributes ............................................................................................ 214

5.2.5 Reboot device ....................................................................................................................... 216

5.2.6 Connect/disconnect device ................................................................................................... 216

5.2.7 Select and apply a preset ...................................................................................................... 217

5.2.8 Save current matrix connections in a specific preset ........................................................... 217

5.2.9 Save current matrix connections in a NEW preset name ..................................................... 218

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5.2.10 Delete a preset ...................................................................................................................... 218

5.2.11 Send data to RS-232 (For 500753/754/755/756/757/758/759) ............................................ 218

5.2.12 Send data to IR (For 500752/753/754 (TX) and 500755/756 (TX & RX) ........................... 219

5.2.13 Modify network setting OF THE MNC ............................................................................... 219

5.2.14 Modify Administrator password OF THE MNC ................................................................. 219

5.2.15 VIDEO WALL: Connection command (For 500754/759) .................................................. 220

5.2.16 VIDEO WALL: Select and apply a configuration (For 500754/500759) ............................ 221

5.2.17 VIDEO WALL: Changing source to a configuration (For 500754/500759) ....................... 221

5.3 IP Command API for 500480: command/response list ......................................................222

5.3.1 Get all port status from the database .................................................................................... 222

5.3.2 Get all presets ....................................................................................................................... 223

5.3.3 Connect/disconnect device ................................................................................................... 223

5.3.4 Update some ports attributes ................................................................................................ 223

5.3.5 Select and apply a preset ...................................................................................................... 224

5.4 Examples of commands .....................................................................................................224

6. Product Warranty Policy ......................................................................................................226

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1.1.

Pro Digital

Network Controller

Smartphone

Overview

Description

The MuxLab Pro Digital Network Controller is a Linux-based PC that allows users to control hub-installed MuxLab products.

When installed on a local area network (LAN), the MuxLab Pro Digital Network Controller can scan the LAN for MuxLab products and allows the user to autodiscover, configure and control these products through an Ethernet Web interface.

An Application Program Interface (API) is available supporting a number of third party partner control applications running on smartphones and tables.

Router (w/WiFi)

PoE (PSE) Ethernet Switch

Figure 1: System Overview

Tablet or

Applications include but are not limited to commercial and residential AV systems, classroom projector systems, digital signage, video wall systems, boardroom systems, multi-room systems, classroom training, retail systems, collaborative PC systems, and medical information systems.

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1.2.

Features

(Front View) (Rear & Side View)

Figure 1: Pro Digital Network Controller

Front Panel

 Power LED  Power button

Back Panel

 VGA video out port  HDMI video out port  LAN port (RJ-45 jack)  Audio in (3.5 mm)  Audio out (3.5 mm)  Micro SD memory slot  K lock  Power connector

Side Panel

 Three (3) USB 2.0 ports

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MuxLab ProDigital Network Controller

CPU

Intel Z3735F

Memory

2GB DDR3

BIOS

AMI BIOS

VGA

Resolution up to 1920 x 1200

Keyboard and Mouse

USB keyboard and mouse (sold separately)

Peripherals

• USB 2.0 ports (3x)

• micro SD slot (1x)

• Network interface (1x)

• VGA Video out port (1x)

• HDMI Video out port (1x)

• Audio in via 3.5mm port (1x)

• Audio out via 3.5mm port (1x)

Operating System

Ubuntu 14.04 LTS

Operating Temperature

5 ºC to 50 ºC

Dimensions

4.52 x 4.52 x 1.4 inch (115 x 115 x 35 mm)

Weight

1.1lbs (0.5kg)

Accessories Included

External Power Adaptor

Regulatory

FCC, CE, RoHS, WEEE

Order Information

500811 Pro Digital Network Controller

Technical Specifications

Table 1: Technical Specifications

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3.1.

Installation and Use

Part List

The MuxLab Pro Digital Network Controller comes with the following parts:

• Base unit (1x)

• External Power Adapter (1x)

Please verify that both parts are present before proceeding.

Figure 2: Base Unit

Figure 3: External Power Adaptor

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3.2.

Product Overview

The external connections and connection indicators of the MuxLab Pro Digital Network Controller are detailed in Figure 4 and Figure 5. Please familiarize yourself with them before installing the unit.

Figure 4: Rear Panel

A1 = DC Power A2 = VGA video out A3 = HDMI video out A4 = RJ45 Ethernet A5 = Audio in A6 = Audio out A7 = Micro SD Memory Slot A8 = K Lock A9 = Wifi antenna (not supported in current software release)

Figure 5: Side Panel

B1 = USB 2.0 #1 B2 = USB 2.0 #2 B3 = USB 2.0 #3

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3.3.

Installation Procedure

Note that the examples below assume that the Ethernet Switch used does not support WiFi, and a Router with WiFi capability is required in order to communicate with smartphones and tablets for control purposes. Note that the WiFi antenna on the MuxLab Controller is not supported in the current software release.

Setting the Ethernet Switch & Router to the same Subnet as MuxLab Devices:

The MuxLab Pro Digital Network Controller comes with a default static IP address of

192.168.168.50 (with DHCP disabled). The MuxLab AV over IP Transmitters and Receivers are set to support DHCP by default. When no DHCP server is available the AV over IP Transmitters and Receivers fallback to a static IP address of

192.168.168.55 (for the 500752, 500753, 500754 and 500756 Transmitters) and

192.168.168.56 (for the 500752, 500753, 500754 and 500756 Receivers), and

192.168.168.58 (for the 500758 and 500759 Transmitters) and 192.168.168.59 (for the 500758 and 500759 Receivers).

These MuxLab products (MNC, and the AV over IP Transmitters & Receivers) work in conjunction with a PoE (PSE) Ethernet Switch (MuxLab recommends the Cisco SG300 Series) and a Router of your choice with WiFi capability to be able to communicate with a smartphone or tablet. The use of a smartphone or tablet to manage the MuxLab devices with third party software applications is optional but is the most common method of control and generally preferred, however MuxLab devices may also be managed via the Pro Digital Network Controller web interface.

In order for the DHCP server within the Ethernet Switch to support the MuxLab device subnet, set the static IP of the Ethernet Switch to 192.168.168.1 (recommended setting). Refer to the Ethernet Switch manual for instructions on how to accomplish this. MuxLab also has a guide specific to the Cisco SG300 Series, see document SE000819-A (Configuring Network Setting of the Ethernet Switch & MuxLab AV over IP Devices), which can be found on MuxLab’s website under any of the AV over IP product pages (as a download under the Operation Manual sub-category).

The Router with WiFi capability, must also be placed on the same subnet as the MuxLab devices and it should be set with a Static IP address, we recommend using a Static IP address of 192.168.168.2. Refer to your Router documentation on how to accomplish this.

Setting MuxLab Devices, Ethernet Switch and Router to an Existing Subnet:

If the MuxLab AV over IP devices are being installed in an existing environment that has a working subnet already configured that cannot be easily changed, then the subnet of the MuxLab devices, the Ethernet Switch (if a new Ethernet Switch is required), and the Router with Wifi (if a new Router is required) must be changed in order to match the existing subnet. For this case we will use 192.168.2.x as an

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example subnet already in place and which must be supported. Note that this is only an example and may not necessarily reflect your actual subnet address.

If the Ethernet Switch does not already reside in the example subnet of 192.168.2.x, then set the static IP of the Ethernet Switch to a free static IP address (for the sake of this example we will use an IP address of 192.168.2.1). Refer to the Ethernet Switch manual for instructions on how to accomplish this. MuxLab also has a guide specific to the Cisco SG300 Series, see document SE-000819-A (Configuring Network Setting of the Ethernet Switch & MuxLab AV over IP Devices), which can be found on

MuxLab’s website under any of the AV over IP product pages (as a download under

the Operation Manual sub-category). If the Router with WiFi does not already reside in the example subnet of 192.168.2.x,

then set the static IP of the Router to a free static IP address (for the sake of this example we will use an IP address of 192.168.2.2). Refer to your Router documentation on how to accomplish this.

The MuxLab AV over IP Transmitters and Receivers are set by default to support DHCP, and will automatically be set to the subnet specified by the DHCP Server. These units need only be physically connected into the network as described in their respective Installation Guides and by using the 500811 Pro Digital Network Controller to discover them. But before the MNC can be used, the new MNC subnet must also be set.

To change the subnet of the MNC requires a two-step process:

Process 1: Configuring the IP address of the MNC Process 2: Physically installing the MNC in the network

Note:

• An example subnet address of 192.168.2.x of the existing network on which the MNC will be installed is assumed for this example process.

• The MNC comes with a static IP address of 192.168.168.50 and with DHCP disabled. This process explains how to change it to the example subnet of 192.168.2.x.

Process 1: Configuring the IP address of the MNC

Refer to Figure 4 and Figure 5.

1. On the back panel of the MNC: A. Plug the supplied power adaptor into the DC power jack. Ensure that the other

end of the power adaptor is plugged into a power socket.

B. Ensure that the power switch on the front of the unit is in the ON position

(front button • pressed in).

C. Connect one end of an Ethernet cable to the Ethernet port. Ensure that the

other end of the Ethernet cable is connected to a computer.

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Refer to Figure 6.

2. On the computer to which the MNC is connected, open up an Internet browser

(Explorer, Chrome, Firefox, etc.) and type the following address in the address bar near the top of the screen:

http://192.168.168.50/mnc/

NOTE: mnc must be written in lower case

Figure 6: Internet Browser Entry

3. Press Enter on the keyboard. If the browser connects to the MNC, go to Step 7.

4. If the browser fails to connect to the MNC, a failure message will appear. Perform

the following steps (Steps 4 through 6) in order to set the computer to the same subnet as the MNC, to be able to then change the MNC subnet (from Step 7 onward) to match the subnet of the existing installation (refer to Figure 7):

A. Move the mouse to the bottom of the screen and click on the Start button at the

lower left.

B. Click into the Search programs and files field just above the Start button and type

cmd. Press Enter on the keyboard.

C. A DOS window will appear. Type ipconfig and press Enter on the keyboard.

Step 4A

Step 4B

Step 4C

Figure 7: Determining Computer IP Address

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The following screen will appear (Figure 8).

Figure 8: Computer IP Address

5. If the IPv4 Address (shown in the red box of Figure 8) does NOT begin with

the numbers 192.168.168.x, then perform the following steps (refer to Figure

9 through Figure 12):

A. Type exit and press Enter on the keyboard. B. Move the mouse to the bottom of the screen and click on the Start button at

the lower left.

C. Click on Control Panel D. Click on Network and Internet E. Click on Network and Sharing Center F. Click on Local Area Connection G. Click on Properties H. Click on Internet Protocol Version 4 (TCP/IPv4). It will turn blue. I. Click on Properties J. Click the Use the following IP address radio button. K. In the IP address field, type the following:

192.168.168.x

Where x can be any number from 2 to 254 except for 50 (since 50 is the MNC

address). The example in Figure 12 has the PC set to a Static IP address of

192.168.168.12

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L. In the Subnet mask field, type the following:

255.255.255.0

M. Click on OK.

Step 5A

Steps 5B-5C

Figure 9

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Step 5D

Step 5E

Step 5F

Figure 10

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Step 5G

Steps 5H-5I

Figure 11

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The computer is now ready to communicate with the MNC. Refer to Figure 13.

6. Open up an Internet browser (Explorer, Chrome, Firefox, etc.) and type the

following address in the address bar near the top of the screen:

NOTE: mnc must be written in lower case

Steps 5J-5K-5L-5M

Figure 12

http://192.168.168.50/mnc/

Figure 13: Internet Browser Entry

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Refer to Figure 14.

7. The MuxLab Pro Digital Network Controller Web interface Login Screen will

appear.

Figure 14 Login Screen

8. In the User Name field, type admin. Use lower case.

9. In the Password field, type admin. Use lower case.

10. Click Log in.

Refer to Figure 15

Figure 15 Network Settings Screen

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11. Click the Settings tab. The Network Settings screen will appear.

12. Next to Use DHCP, ensure that the No radio button is selected.

13. In the IP address field, type the first 3 entries of the IP address of the network

subnet on which the MNC will be installed, which in our example is 192.168.2.x. For example, type the following in the MNC IP address field:

192.168.2.x

Where x in our example can be any number from 3 to 254, and since “1” was used above for the Ethernet Switch and “2” was used for the Router, then for this

example we will select “5” for a Static IP address of 192.168.2.5, see Figure 15. Error! Reference source not found. Just make sure the Static IP address for the

NC does conflict with the Static IP address of the Ethernet Switch and the Router or any other Static IP address already pre-assigned in the given network.

14. In the Network mask field, type 255.255.255.0

15. In the Router field, type the IP address of the network Router (which in our

example is 192.168.2.2).

16. Click on Save. The MNC will reboot (Figure 16).

The MNC is now configured to work with your network router.

Process 2: Physically installing the MNC to the network

1. Disconnect the Ethernet cable from the computer and connect it to either the

Router or the Ethernet Switch. Ensure that the other end is still connected to the MNC. Also make sure that the Router is connected to the Ethernet Switch.

Figure 16 MNC Reboot Screen

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3.4.

Ethernet Web Interface – Device Management

The Ethernet Web interface allows the user to manage the MNC and the AV over IP product family of extenders remotely from a Windows based computer. Make sure the computer is set to a Static IP address in the same subnet, which in our example is

192.168.2.x. Follow steps 4, 5 & 6 in section 3.3 on how to accomplish this, but set using

the subnet 192.168.2.x Ensure that the computer is connected by an Ethernet cable to the network router on which

the MNC is physically installed. Open up an Internet browser (Explorer, Chrome,

Firefox, etc.) and type in the MNC IP address in the address bar near the top of the screen, such as, which in our example is 192.168.2.5:

192.168.2.5/mnc/

NOTE: 192.168.2.x represents the first three IP address entries of the network subnet

on which the MNC is physically installed.

The MuxLab Network Controller Web interface Login Screen will appear (Figure 17).

In the User Name field, type admin. Use lower case. In the Password field, type admin. Use lower case. Click Log in. You are now ready to manage the MuxLab Pro Digital Network Controller.

Figure 17 Login Screen

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Model

Type

Resolution

Features

Pages

500752

HDMI

1080p/60

IR + PoE

22-39

500753

HDMI

1080p/60

RS232+IR+PoE

40-58

500754

HDMI (Video Wall Capable)

1080p/60

RS232+IR+PoE

59-81

500755

Audio

2 Ch Audio

RS232+IR+PoE

82-100

500756

SDI

3G-SDI

RS232+IR+PoE

101-119

500757

HDMI

1080p/30

RS232+IR+PoE

120-135

500758

HDMI

4K/30

Audio+RS232+IR+PoE

136-152

500759

HDMI (Video Wall Capable)

4K/30

Audio+RS232+IR+PoE

153-173

500755AMP

Audio

2 Ch Audio w/AMP

RS232+IR+PoE(TX)

174- 192

500762

HDMI

1080p/60 & 4K/60

USB+RS232+IR+PoE

193-210

Extender Models

The MuxLab Pro Digital Network Controller is designed to work with various

MuxLab Extender models (refer to Table 2).

All Extender models are controlled using MuxLab’s Network Controller software,

although the setup for each differs from model to model.

NOTE: On the following pages, the controls for each Extender model are presented

separately. Please locate your Extender model in Table 2 and refer to the pages that describe its operation. There is no need to read the remainder of this manual in its entirety, each Extender section is complete and self-contained.

Table 2: Extender Models

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Extender Model 500752

Products Screen

Once the user has logged in, the Products screen will appear (Figure 18).

Figure 18: Products Screen – Initial View

In the SELECT A PRODUCT TO ADD: drop down box, select Hdmi Over IP (500752/753/754/755/756) and then click on ADD DEVICE (Figure 19).

Figure 19: Products Screen – Selecting a Product

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A dialog box appears asking the user to provide a custom name for the selected product (Figure 20). The user then types a name in the Custom Name: field and clicks on OK. Note that if the user decides to click on CANCEL, the previous screen appears (Figure 19), without a product being added.

Figure 20: Products Screen – Naming a Product

The custom name has been added to YOUR CURRENT SYSTEM (Figure 21).

Figure 21: Products Screen – Your Current System Selection

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The user can change the ID of each row by modifying the ID field. The user can also delete the entire row completely by clicking the X next to it.

To configure a given product, the user clicks on Select, which brings up a multitabbed screen (Figure 22).

By default, a dialog appears asking the user to load a previously saved device list (in case such a list has already been stored). This dialog will appear even if no device list has been previously saved.

Six tabs appear within the Products screen:

1. Set-up

2. Matrix

3. Video Wall

4. RS-232

5. IR

6. Firmware

Figure 22: Products Screen – Load Dialog

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1. Products Screen - Set-up Tab

The Set-up tab offers the user two options for the type of set-up allowed: Automatic or Manual.

Automatic means that the software will scan the system for every dip-

switch enabled device. The software will then override its manual dipswitch address settings and place these units under software address control. (Automatic is recommended).

Manual means that the software will allow the manual dip-switch address settings of any found device to remain active.

After selecting Automatic or Manual, click on Launch discovery (Figure 23).

The system will scan the network for all source side devices (500752 transmitters) and display side devices (500752 receivers), and will display the scan results in tabular form (Figure 24).

Each 500752 transmitter and receiver can be assigned an arbitrary descriptive name, normally reflecting the end device that it is terminated to. To change the name of any Display (RX) or Source (TX) device, click the Name field to edit its contents. Several Name fields can be edited before saving changes, as shown in Figure 25 (orange highlighted fields).

Figure 23: Products Screen – Set-up Tab

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Figure 24: Products Screen – Set-up Tab

Figure 25: Name Editing

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To save all name changes, click on Save. A green UPDATED tag will appear next to newly changed names (Figure 26).

Figure 26: Saving Name Changes

To view and modify component parameters, click on the Detail button next to the given component. A dialog appears (Figure 27).

Figure 27: Device Detail Dialog

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2. Products Screen - Matrix Tab

The Matrix tab of the Products screen allows the user to connect any Display to any Source. The user also has the option of using Presets to save connection schemes (“Presets”), as well as to edit and delete existing presets (Figure 28).

Figure 28: Matrix Tab

To connect a display to a source, the user first clicks on the drop-down list next to the given display (for example “RX-1”) and selects which source to connect it to (Figure 29).

Figure 29: Change Connection

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Once the selection is made (the user can change any or all connections between displays and sources), the user clicks on Connect to finalize the change. A green SUCCESS tag will appear next to the new or changed connection (Figure 30).

To create a new preset, the user clicks the > Save current connections as new preset field (Figure 31) and types a name. This assigned preset name will be linked to the existing connection scheme being shown within the Matrix tab.

Figure 30: Change Successful

Figure 31: Create New Preset

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To save this preset, the user clicks on Create. A green SUCCESS tag will appear next to the > Save current connections as new preset field and the newly created preset becomes the Current active Preset (Figure 32).

Figure 32: Confirmation of New Preset

To delete a preset, the user clicks the > Delete following preset drop-down box and selects a preset name from the list shown (Figure 33).

Figure 33: Delete Preset

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+ 198 hidden pages

MuxLab 500811 Operation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual