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MuxLab © 2021 1 94-000958-B/SE-000958-B
HDMI/IP PTZ Camera
Operation Manual
(500791)
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HDMI/IP PTZ Camera Operation Manual
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Preface
Thank you for purchasing the HDMI/IP PTZ Camera. This manual covers the camera functions,
installation and operation. Prior to installation and usage, please read the manual thoroughly.
Precautions
This product must be used in the specified conditions in order to avoid damage to the camera:
⚫ Do not subject the camera to rain or moisture.
⚫ Do not remove the cover, otherwise you may get an electric shock and may void the
warranty. In case of abnormal operation, contact the seller.
⚫ Never operate beyond the specified temperature, humidity and power supply range.
⚫ Please use a soft dry cloth to clean the camera. If the camera is very dirty, clean it with a
diluted neuter detergent; do not use any type of solvents which may damage the surface.
Note
This is class A product. Electromagnetic radiation at the specific frequency may affect the image quality
of a TV in a home environment
Copyright Notice
All contents in this manual is copyrighted, and cannot be cloned, copied or translated without the express
permission of MuxLab Inc. Product specifications and information in this document are for reference
only, and the content may be updated from time to time without prior notice.
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Contents
Safety Notice ...................................................................................... 4
Supplied Accessories .......................................................................... 4
Quick Start ......................................................................................... 5
Features .............................................................................................. 6
Specification ...................................................................................... 7
Main Unit Connections ...................................................................... 9
IR Handheld Remote Control........................................................... 10
RS-232 Interface Pinout ................................................................... 13
Serial Communication Control ........................................................ 14
PTZ over TCP/UDP Control ............................................................ 14
Command List .................................................................................. 14
Menu Settings .................................................................................. 15
Network Function ............................................................................ 20
Maintenance and Troubleshooting ................................................... 29
Appendix – Visca and Pelco-D Comment List ................................ 31
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Safety Notice
⚫ Electric Safety
Installation and operation must be in accordance with national and local electric safety standards.
Do not use any power supply other than the one originally supplied with this camera.
⚫ Caution when transporting
Avoid stress, vibration and sock during transport, storage and installation.
⚫ Polarity of power supply
The power supply of the product is +12V @ 2A (max). The polarity of the power supply plug is
shown below.
⚫ Care during installation
Do not grasp the camera head when carrying the camera. Do not turn camera head by hand. Doing
so may result in mechanical damage.
Do not apply any corrosive form of liquid, gas or solid to the camera to avoid damaging the plastic
cover.
To make sure there are no obstacles in the camera rotation range.
Never power on the camera before the installation is complete.
⚫ Do not dismantle the camera in any way
MuxLab is not responsible for damage caused by unauthorized modification or dismantling.
CAUTION!
Specific frequencies of electromagnetic fields may affect the image quality of the camera!
Supplied Accessories
When unpacking, check that all supplied accessories are included:
• One (1) Camera
• One (1) AC power adaptor
• One (1) Power cord
• One (1) RS232 cable
• One (1) IR handheld remote control
• One (1) User manual (available via download)
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Quick Start
Step1. Please check that connections are correct before continuing.
Step2.Connect the power on the rear panel of the camera, and the power LED on the front will illuminate.
Step3. During the power On sequence the Pan-Tilt function rotates the camera to its maximum upper
right position, and then returns to the center position to complete the initialization process. (Note: if
there is an entry for position preset 0, the corresponding position preset 0 will be called up after
initialization.)
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Features
⚫ Maximum resolution of 1920 x 1080 (Full HD) at 60Hz.
⚫ Supports a Panasonic's 1/2.7 inch, 2.07 million effective pixels high quality HD CMOS sensor.
⚫ Uses a 72.5° wide-angle high-quality lens.
⚫ Supports a 12x optical zoom, and up to 16x digital zoom.
⚫ High SNR CMOS sensor combined with 2D & 3D noise reduction algorithm, effectively reducing
noise even under low light conditions.
⚫ Supports AAC audio encoding for better sound quality at a lower bandwidth.
⚫ Designed with worm gear drive for reliable and accurate movement.
⚫ May be remotely controlled via RS232 and IP.
⚫ Works as a standalone device.
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Specification
Camera
Sensor
1/2.7 inch, CMOS, Effective Pixels: 2.07M
Scanning Mode
Progressive
Lens
12x, focal length of 3.5mm to 42.3mm, F-Stop of 1.8 to F2.8
Digital Zoom
16x
Minimal Illumination
0.5 Lux @ (F1.8, AGC ON)
Shutter
1/30s to 1/10000s
White Balance
Auto, Indoor, Outdoor, One Push, Manual
Backlight Compensation
Supported
Digital Noise Reduction
2D & 3D Digital Noise Reduction
Video S/N
≥55dB
Horizontal Angle of View
72.5° to 6.9°
Vertical Angle of View
44.8° to 3.9°
Horizontal Rotation Range
-170° to +170°
Vertical Rotation Range
-30° to +30°
Pan Speed Range
1.7° to 100°/s
Tilt Speed Range
0.7° to 28°/s
Horizontal & Vertical flip
Supported
Image Freezing
Supported
Number of Presets
255
Preset Accuracy
0.1°
IPC Features
Video coding standard
H.265/H.264/MJEPG
Video Stream
First Stream, Second Stream
First Stream resolution
1920x1080,1280x720,1024x576,960x540,640x480,640x360
Second Stream resolution
1280x720,1024x576,720x576,720x408,640x360,480x270,320x240,3
20x180
Video Bit Rate
32Kbps to 20480Kbps
Bit Rate Types
Variable bit rate and Fixed bit rate
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Frame Rate
1fps to 60fps
Audio encode standard
AAC
Audio Bit Rate
96Kbps, 128Kbps, 256Kbps
Support protocols
TCP/IP, HTTP, RTSP, RTMP, ONVIF, DHCP, Multicast, etc.
Input/Output Interface
HD Output
One (1) HDMI 1.3
Network interface
One (1) RJ45: 10/100/1000M Adaptive Ethernet ports
Audio interface
1-ch 3.5mm audio interface, Line In
Communication interface
One (1) RS-232: 8pin Min DIN, Max Distance: 30m,
Protocol: VISCA/Pelco-D/Pelco-P
Power jack
JEITA type (DC IN 12V)
Generic Specification
Input Voltage
DC 12V
Current Consumption
1.0A (Max)
Operating Temperature
-10°C ~ 40°C (14°F ~ 104°F)
Storage Temperature
-40°C ~ 60°C (-40°F ~ 140°F)
Power Consumption
12W (Max)
MTBF
>30000h
Unit dimensions
6.65” x 5.59” x 6.46” (169mm x 142mm x 164mm)
Unit Weight
3.0lbs (1.35Kg)
Model
Ordering Information
500791 HDMI/IP PTZ Camera
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Main Unit Connections
1 RJ45S Ethernet interface (for video streaming and device control)
2 HDMI Out interface
3 2CH AUDIO LINE IN interface
4 RS232 interface for control
5 12VDC IN power interface
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IR Handheld Remote Control
1. Standby Button
Pressing this button toggles between “standby”
and “normal power On” mode. (standby mode
is approximately half the power consumption
of power On mode)
2. Numeric Position Buttons
To store or activate a preset position
3. * Button
Used in combination with other buttons
4. Preset Button
[PRESET] + Numeric key (0-9): Saves a
preset position to a numeric key
5. Pan-Tilt Home Button
Pressing this button sets the camera to the
Pan/Tilt center (home) position
6. Back/Return button
Press this button returns you to the previous
(higher) OSD (On Screen Display) menu.
7. Zoom Buttons
Slow Zoom: Zoom In [+] or Out [-] slowly
Fast Zoom: Zoom In [+] or Out [-] quickly
8. Pan-Tilt L/R set
Press the L/R Set button and either the “1” key or “2” key to set the camera direction of the Pan-Tilt
motion.
L/R Set +1 [STD]: sets the Pan-Tilt motion to the default left/right direction
L/R Set +2 [REV]: sets the Pan-Tilt motion to the reverse right/left direction
9. Focus Buttons
Used for focus adjustment.
Press [AUTO] to adjust the focuses on the center object automatically.
Press [MANUAL] to adjust the focus on the center of the object manually by using the
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[Far] button (to focus on far objects) and [NEAR] button (to focus on near objects)
10. Camera Select Buttons
Press the button corresponding to the camera you want to operate with the remote controller.
11. # Button
Used in combination with other buttons
12. Set Camera IR Address Buttons
To set to Address1, press on [*]+[＃]+[F1] buttons
To set to Address2, press on [*]+[＃]+[F2] buttons
To set to Address3, press on [*]+[＃]+[F3] buttons
To set to Address4, press on [*]+[＃]+[F4] buttons
13. Reset (Clear Preset) Button
Clear preset: Erase a preset position
Press [RESET] + Numeric button (0-9)
Or: [*]+[#]+[RESET]: To erase all the presets
14. Pan/Tilt Control Buttons
Press arrow buttons to perform panning (Left & Right) and tilting (Up & Down). Press [HOME] button
to return the camera to the center (home) position
15. MENU
MENU: enter or exit OSD MENU
16. BLC (Backlight Compensation) Button
BLC ON/OFF: Press this button to enable the backlight compensation. Press it again to disable the
backlight compensation. (NOTE: Effective only in auto exposure mode)
Note: If there is a light behind the subject, the subject will become dark. In this case, press the backlight
ON / OFF button. To cancel this function, press the backlight ON / OFF button again.
17. P/T RST
Press this button to automatically re-calibrate pan and tilt.
18. Screen capture function
Manual screen capture: To activate the screen capture function, press the [F4] key on the remote control,
a "Freeze" message will be displayed in the upper left corner of the screen, after 5 seconds, this message
will disappear. If you want to manually cancel the screen capture function, press the [F4] key on the
remote control, an "Unfreeze" message will be displayed in the upper left corner of the screen, after 5
seconds, this message will disappear.
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Recalling the Preset with image Freeze: go to OSD main menu, then to the P/T/Z submenu, and then
set "Freeze Image" to ON. Once this feature is enabled, the screen will freeze before going to a Preset.
This can be useful when recalling presets to hide camera shake from viewers.
19. Shortcut Set
[*]+[＃]+[1]: OSD menu default English
[*]+[＃]+[3]: OSD menu default Chinese
[*]+[＃]+[4]: Default IP address
[*]+[＃]+[5]: Save OSD
[*]+[＃]+[6]: Quickly recover the default settings
[*]+[＃]+[8]: Display the camera version
[*]+[＃]+[9]: Quickly set up inversion
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RS-232 Interface Pinout
Camera Windows DB-9
1.DTR 1.CD
2.DSR 2.RXD
3.TXD 3.TXD
4.GND 4.DTR
5.RXD 5.GND
6.GND 6.DSR
7.IR OUT 7.RTS
8.NC 8.CTS
9.RI
Camera Mini DIN
1.DTR 1.DTR
2.DSR 2.DSR
3.TXD 3.TXD
4.GND 4.GND
5.RXD 5.RXD
6.GND 6.GND
7.IR OUT 7.NC
8.NC 8.NC
No.
Function
1
DTR
2
DSR
3
TXD
4
GND
5
RXD 6 GND
7
IR OUT
8
NC
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Serial Communication Control
In default mode, the camera can connect to a VISCA controller with an RS232C serial interface.
➢ RS232 Communication Settings:
The camera may be controlled via RS232 when set to the following parameters:
Baud rate: 2400, 4800, or 9600 bit/s.
Start bit: 1 bit.
Data bits: 8 bits.
Stop bit: 1bit.
Parity bit: none.
When the camera is turned on, the Pan-Tilt function will move to the maximum top-right position and
then will return to the center (Home) position to complete an initialization process. (Note: If the position
preset 0 has been stored, the position preset 0 will be called up after the initialization step). After the
initialization process users can control the camera via the control commands in the below command list.
PTZ over TCP/UDP Control
The camera supports a TCP server via port number 5678. After the client establishes a TCP connection
with the server, the client may send PTZ control commands to the server to be executed.
A UDP server is also available via port number 1259. Once the client establishes a UDP connection with
the server, the client may send PTZ control commands to the server to be executed.
Command List
The Visca and Pelco-D command List may be found in the Appendix.
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Menu Settings
1.MENU
Press the [MENU] button to display the main menu
on the screen. Use the arrow buttons to move the
cursor to the item to be set. Press the [HOME]
button (works similar to an Enter key) to enter the
corresponding sub-menu.
2. EXPOSURE
Move the cursor to the Exposure submenu in the
main menu and press the [home] button, the
EXPOSURE submenu will appear as shown in the
following figure.
Mode: Exposure mode. Optional settings: Auto,
Manual, SAE, AAE, Bright
ExpCompMode: Exposure compensation mode,
Optional settings: On, Off (Effective only
inAutomode)
ExpComp: Exposure compensation value,
Optional settings: -7 to +7 (Effective only in
ExpCompMode = On)
Gain Limit: Maximum gain limit. Optional
settings: 0 to 15 (Effective only in Auto, AAE , and
Bright mode)
Backlight: Set the backlight compensation,
Optional settings: On, Off (Effective only in Auto
mode)
Meter: Optional settings: Average, Center,
Bottom, Top
DRC: DRC strength, Optional settings: 0 to 8.
MENU
Exposure
Color
Image
P/T/Z
Noise Reduction
Setup
Communication Setup
Restore Default
[Home] Enter
[Menu] Exit
EXPOSURE
Mode Auto
ExpCompMode Off
Backlight Off
Gain Limit 3
Anti-Flicker 50Hz
Meter Average
DRC 2
Select Item
Change Value
[Menu] Back
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Bright: Intensity control, Optional settings:
00 to 17. (Effective only in Bright mode)
Anti-Flicker: Set Anti-flicker. Optional
settings: Off, 50Hz, 60Hz (Effective only in Auto
and Bright mode)
Iris: Aperture value. Optional settings: F1.8,
F2.0,F2.4,F2.8,F3.4,F4.0,F4.8,F5.6,F6.8,F8.0,F9.6
,F11.0,Close（Effective only in Manual, AAE mode）
Shutt: Shutter value. Optional settings:
1/30,1/60,1/90,1/100,1/125,1/180,1/250,1/350,1/5
00,1/725,1/1000,1/1500,1/2000,1/3000,1/4000,1/6
000,1/10000 (Effective only in Manual, SAE mode)
3. COLOR
Move the cursor to the Color submenu in the main
menu and press the [home] button. The COLOR
submenu will appear as shown in the following
figure.
WB-Mode: White balance mode. Optional
settings: Auto, 3000K/Indoor, 4000K,5000K/
Outdoor, 6500K-1,6500K-2,6500K-3, One Push,
Manual
RG: Red gain. Optional settings: 0 to 255
（Effective only in Manual mode）
BG: Blue gain. Optional settings: 0 to 255
（Effective only in Manual mode）
RG: Tuning: Red gain fine-tuning, Optional
settings: -10 to +10（Effective only in AWBsens is
Low）
BG: Tuning: Blue gain fine-tuning, Optional
settings: -10 to +10（Effective only in AWBsens is
Low）
Sat.: Saturation. Optional settings: 60% to 200%.
Hue: Chroma adjustment, Optional settings: 0 to
14.
AWBsens: The white balance sensitivity,
Optional settings: Normal, High, Low.
4. IMAGE
Move the cursor to the Image submenu in the main
menu and press the [home] button. The IMAGE
submenu will appear as shown in the following
figure.
COLOR
WB Mode Auto
RG Tuning +2
BG Tuning 0
Saturation 100%
Hue 7
AWB sens Low
Select Item
Change Value
[Menu] Back
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Luminance: Brightness adjustment. Optional
settings: 0 to 14
Contrast: Contrast adjustment. Optional settings:
0 to 14
Sharpness: Sharpness adjustment. Optional
settings: Auto, 0 to 15
Flip-H: Image flipped horizontally. Optional
settings: On, Off.
Flip-V: Image Flip Vertical. Optional settings:
On, Off.
B&W-Mode: Set to B&W Image. Optional
settings: On, Off.
Gamma: Optional settings: Default, 0.45, 0.5,
0.56, 0.63.
Style: Optional settings: Norm, Clarity, Bright,
Soft, 5S.
5.P/T/Z
Move the cursor to the P/T/Z submenu in the main
menu and press the [home] button. The P/T/Z
submenu will appear as shown in the following
figure.
SpeedByZoom: The depth of field scale switch,
Optional settings: On, Off
AF-Zone: Interested in focusing area, Optional
settings: Top, Center, Bottom
AF-Sense: Automatic focusing sensitivity,
Optional settings: Low, Normal, High
L/R Set: Optional settings: STD, REV
Image Freeze: Optional settings: On, Off
Display Info: Optional settings: On, Off
Digital Zoom: Optional settings: Off, 2x, 4x, 8x,
16x
IMAGE
Luminance 7
Contrast 7
Sharpness 2
Flip-H Off
Flip-V Off
B&W-Mode Off
Gamma Default
Style Clarity
Select Item
Change Value
[Menu] Back
P/T/Z
SpeedByZoom On
AF-Zone Center
AF-Sense High
L/R Set STD
Display Info On
Image Freeze Off
Digital Zoom Off
Select Item
Change Value
[Menu] Back
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6. NOISE REDUCTION
Move the cursor to the Noise Reduction submenu
in the main menu and press the [home] button. The
NOISE REDUCTION submenu will appear as
shown in the following figure.
NR2D-Level: 2D noise reduction. Optional
settings: Off, Auto, 1 to 5
NR3D-Level: 3D noise reduction. Optional
settings: Off, 1 to 8
D-HotPixel: Dynamic bad points, Optional
settings: Off, 1 to 5
7. SETUP
Move the cursor to the Setup submenu in the main
menu and press the [home] button. The SETUP
submenu will appear as shown in the following
figure.
Language: language selection, Optional settings:
EN (English), Chinese, Russian
DVI Mode: Optional settings: DVI, HDMI
Lens: Lens type. Optional settings:Type1, Type2
8. COMMUNICATION SETUP
Move the cursor to the Communication Setup
submenu in the main menu and press the [home]
button. The COMMUNICATION SETUP submenu
will appear as shown in the following figure.
NOISE REDUCTION
NR2D-Level 3
NR3D-Level 3
D-HotPixel Off
Select Item
Change Value
[Menu] Back
SETUP
Language EN
DVI Mode DVI
Lens Type1
Select Item
Change Value
[Menu] Back
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Protocol: Control protocol type. Optional settings:
AUTO, VISCA, PELCO-D, PELCO-P
V_Address: Protocol address, To be decided
according to the agreement, AUTO, VISCA
protocol Optional settings: 1 to 7
P_D_Address: PELCO-D protocol Optional
settings: 0 to 254
P_P_Address: PELCO-P protocol Optional
settings: 0 to 31
V_AddrFix: Allows you to scan through the serial
port infrared switch setting, Optional settings: On,
Off
（When set to On, the 88 30 01 FF Command is
useless）
Net Mode: Set the serial port control or networking,
Optional settings: Serial, Paral
Baudrate: Serial port baud rate. Optional settings:
2400, 4800, and 9600
9.RESTORE DEFAULT
Move the cursor to the Restore Default submenu in
the main menu and press the [home] button. The
RESTORE DEFAULT submenu will appear as
shown in the following figure.
Restore: Confirm restore factory settings.
Optional settings: Yes, No
Note: Press the [HOME] button to confirm, and
ALL parameters will be restored to their factory
default setting, Include IR Remote
address and VISICA Address
Save: Save Options. Optional settings: Yes, No
COMMUNICATION SETUP
Protocol VISCA
V_Address 1
V_AddrFix Off
Net Mode Serial
Baudrate 9600
Select Item
Change Value
[Menu] Back
RESTORE DEFAULT
Restore? No
Change Value
[Home] OK
[Menu] Back
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Network Function
1 Operating Environment
Operating System: Windows 2000/2003/XP/
vista/7/8/10
Network Protocol: TCP/IP
Client PC: P4/128MRAM/40GHD and higher,
supporting scaled graphics card with DirectX 8.0
and higher.
2 Equipment Installation
1) Connect the network port on the camera to your
network or directly to your PC via an Ethernet cable.
2) Plug in the 12VDC power supply to turn on the
camera.
3) The orange LED on the network port will light
up and the green LED will flash to indicate that the
physical network connection is complete.
3 Internet Connection
The below shows the possible connection methods
described above between the camera network port
and computer as in figure 1.1, or to the network as
in figure 1.2 below:
Figure 1.1 Direct connect to PC
Figure 1.2 Connect via router/modem
4 IP camera control via LAN
4.1 Setup IP address
The camera default IP address is: 192.168.100.88,
If the camera IP address in unknown, it may be
found as follows:
Method 1: press * and then # and then 4 on remote
controller (one key after another), the camera IP
address will be shown on an attached HDMI
display.
Method 2: connect the camera directly to a PC via
an Ethernet cable, and use the "upgrade_En.exe"
application to search for the IP address
The IP address may be changed in the following
two ways:
Method 1: On web interface, go to "Network" =>
Change IP => make your change => Click "Apply"
=> Restart the camera.
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Method 2: Open "upgrade_En.exe" application on
your PC, and go to Config tab to change the IP
address and then click "Set". Then restart the
camera.
NOTE!
IP the camera has the default IP address of
192.168.100.88, then login with the username:
"admin", and password: "admin".
4.2 Access IP Camera Web Interface
In your favorite browser input
http://192.168.100.88 (note that the Microsoft
browser may have a lower latency). The login
window will pop up, then input the username:
“admin”, and password: “admin”, shown as below:
After login a window similar to the below will
be shown:
NOTE！
If it is your first time using this camera via a
network, you will need a video player such as VLC.
Please go to the VLC website to down load the
application at:
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http://www.videolan.org/vlc,download and Install
the VLC player software. After installation, login
again to obtain the above screen:
5 IP Camera accessed/controlled by WAN
(internet)
5.1 Setup IP Camera for access/control via
dynamic DNS
There are two dynamic DNS available:
Dyndns.org,
3322.org
Router Port Mapping:
Using a router such as the Tenda router, enter
the Router Home Page (interface page), select
"Advanced" => "Virtual Server", and add a new
port number in "Ext Port", add a new port number
in "Int port", set camera IP address to an "Internal
IP", then select "Save", as shown below:
5.2 Dynamic DNS camera access
Set the domain name in the camera, setup the
parameter, then the dynamic DNS can be used to
access the camera. Access link:
http://hostname :port number For example, setup
host computer name: youdomain.f3322.org,
camera port number: 554,Access link should be:
http://youdomain.3322.org:554.
NOTE！
If the camera port default is 80, then it is not
necessary to input the port number, in this case only
the host name is required to access the camera.
5.3 VLC stream media player monitoring,
see VLC media server procedure
Open VLC media player, click "Media" =>
"Open Network Steam", or click "Ctrl+N"; as
shown below:
Input URL address:
rtsp://ip: port number/1 (First stream);
rtsp://ip: port number/2 (Second stream).
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NOTE！
The RTSP default port number is: 554.
6 IP Camera parameter setup
6.1 Homepage introduction
Menu
All pages include 2 menu bars:
Real time monitoring: displaying video image
Parameter setup: with function buttons
A. Video viewing window
The Video viewing window must be set to the same
camera video resolution. The larger the resolution,
the larger the playing window. Double click the
viewing window, will switch to full-screen, and
double clicking again, will return to the initialized
size.
The Status bar in the viewing window will be as
shown below:
1) Video playback pause button: toggles between
video pause and play.
2) Audio control buttons: can control the volume
and mute/unmute.
3) Full screen switch with toggle between normal
and full screen mode.
B. PTZ Setup
1) PTZ direction control: Supports up, down, left,
right, center (home) Pan/Tilt.
2) Pan/Tilt Rate: Vertical speed can be set
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between 1 to 24, while horizontal speed can be set
between 1 to 20.
3) Select the corresponding speed above and click
on the direction keys to move in the Pan/Tilt
direction at the newly set speed.
4) Zoom In/Zoom out: for zooming in or
zooming out.
Focus In/Focus Out: for focusing on near or distant
objects.
5) Set/Call: When the PTZ is at the desired
position, you can save this as a preset and recall it.
There are up to 255 different presets (from 0 to 254)
as shown below.
Method 1: Type a number into the Preset box.
Method 2: Type a preset name into the name field.
Then click the "Set" button to save. To recall a
preset position, click the "Call" button, or click a
"No." on the Presets Information window above,
and the camera will move to the preset position.
6) PTZ / MENU, MENU: system in menu
mode, OSD menu will display in the upper corner
of the image page. PTZ direction control box:
up/down button selects different submenus. The
home button enters a submenu, and the left/right
buttons modify the submenu. After the menu has
been modified, select PTZ. If in the main menu,
save the settings to exit automatically. Otherwise,
return to the previous menu with Back button (this
is effective only in a submenu).
PTZ: system in PTZ mode.
C. Language selection
Options: English/Chinese/Russian
6.2 Media
Video Setup, please click "Video"
1) Video format
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Supports: 50Hz (PAL), 60Hz (NTSC) and Dial
priority.
2) Encode Protocol
Supports: H.264, H.265 and MJEPG.
3) Encode Level
Supports: baseline, main profile, high profile.
4) Resolution
First stream supports: 1920x1080, 1280x720,
1024x576, 960x540, 640x480, and 640x360
Second stream supports: 1280x720, 1024x576,
720x576, 720x408, 640x360, 480x270, 320x240,
and 320x180. The larger the resolution, the clearer
the image will be, but more network bandwidth will
be required.
5) Bit Rate
The user can set the bit flow/stream, and normally
the larger the bit flow, the clearer the image will be.
The bit rate setting must take into account the
network bandwidth. If the network bandwidth is
low and the bit rate is too high, then this may
negatively affect the video transmission quality.
6) Frame rate
The user can specify the frame rate, generally a
higher frame rate will produce smoother video,
while a lower frame rate may produce choppy
video.
7) I key frame interval:
Set the interval between 2 I-frames, the larger the
interval, the response will be slower on the viewing
window.
8) Bit Rate control
Code stream control types:
Constant bit rate: video encoder will be coding
according to a preset rate
Variable bit rate: video encoder will adjust the
rate to obtain the best image quality.
9) Fluctuate level
Restrains the fluctuation magnitude of the variable
rate, grade 1 to 6.
6.3 Image Setup (click "Image")
1) Brightness
Image brightness range is from 0 to 14. The slider
control shows the corresponding numerical value
on the right. Default is 7.
2) Saturation
Image saturation range is from 0 to 14. The slider
control shows the corresponding numerical value
on the right. Default is 4.
3) Contrast
Image contrast range is from 0 to 14. The slider
control shows the corresponding numerical value
on the right. Default is 7.
4) Sharpness
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Image sharpness range is from 0 to 15. The slider
control shows the corresponding numerical value
on the right. Default is 2.
5) Hue
Image hue range is from 0 to 14. The slider control
shows the corresponding numerical value on the
right. Default is 7.
6) Flip & Mirror
Enable the Flip button to flip the image horizontally.
Enable the Mirror button to flip the image vertically
(from right to left). Default mode is disabled
(buttons not selected).
7) Apply/Cancel/Default Button
After adjusting parameters, press the "Apply"
button to save, press the " Cancel" button to cancel
any changes, and press the "Default" button to
recall the default settings.
6.4 Audio Setup (click "Audio")
1) Audio Type
Audio type AAC
2) Sample rate
Sample rate: 44.1K or 48K.
3) Bit rate
Bit rate: 96K, 128K, or 256K.
4) Input Type
Line In only.
5) Input VolL
Set volume of the left channel.
6) Input VolR
Set volume of the right channel.
7) ADTS Options
Optional settings: On or Off
8) Apply/Cancel Button
Press the "Apply" button to save changes, or press
the "Cancel" button to cancel changes.
6.5 System Setting (click "System")
1) Work Mode
Work Mode RTSP
2) Reboot
Click the "Reboot" button for system restart.
3) User and password
The user can modify the password (characters must
be letters and numbers only).
4) Apply/Cancel Button
Modify password and click the "Apply" button to
save the new password, or press the "Cancel"
button to cancel password change.
6.6 Network Setting (click "Network")
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1) Lan Settings
The Default IP address is 192.168.100.88. The
MAC address can be modified.
2) Port Settings
A. HTTP Port
The IP address identifies the network device, the
device can run multiple web applications, with each
network program using a network port to transmit
data, so data transmission can be carried out from
port to port. Port setting is used to set up the WEB
SERVER program port to transmit. When doing
port mapping, you need to be consistent with the
port number (default port: 80)
B. RTSP Port
The camera supports the RTSP protocol for
network streaming, and can make use of the VLC
application or similar tools to broadcast.
C. PTZ Port
Supports PTZ protocol, the default port is: 5678.
3) Control Protocol Setting
Setting camera control communication protocol,
include Visca address, Pelco-D address, Pelco-P
address.
4) RTMP Setting
Setting the camera network stream. The camera
supports two streams, in the two stream selection
control code with settings: "On", "Off", "Video",
"Audio", etc.
5) RTSP Setting
Setting the camera network rtsp protocol: "On" or
"Off".
6) ONVIF Setting
Setting the ONVIF protocol and ONVIF
authorization: "On" or "Off".
7) Multicast Setting
Setting multicast: “On" or "Off". The multicast
default address is: 224.1.2.3, and the port default is:
6688.
8) Apply/Cancel Button
Modify the network parameters and press the
"Apply" button to save the changes, or press the
"Cancel" button to cancel the changes.
6.7 Device Information (click "information")
Shows the current device information, as shown
below.
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7 Downloading firmware updates
Visit the MuxLab website at www.muxlab.com for
any updated firmware for this camera (model
500791), if any.
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Maintenance and Troubleshooting
Camera Maintenance
⚫ If camera will not be used for a long time, please turn off the power, by disconnecting the power
supply from the AC outlet.
⚫ Use a soft cloth or tissue to clean the camera cover.
⚫ Please use an appropriate soft dry cloth to clean the lens. If the camera is very dirty, clean it with
a diluted neutral detergent. Do not use any type of solvents, which can damage the lens surface.
Avoid the Following
⚫ Do not direct extremely bright objects for a long period of time at the camera lens, such as sunlight,
very bright light sources, etc.
⚫ Do not operate this device in unstable lighting conditions, otherwise the image may flicker.
⚫ Do not operate this device close to powerful electromagnetic radiation, such as TVs, radio
transmitters, etc.
Troubleshooting
Image Issues
⚫ No image
1. Check whether the power cord is connected, voltage is OK, and POWER LED is ON.
2. Verify that the camera can successfully complete the self-test after startup.
3. Check that the video cable is not damaged and is connected correctly.
⚫ Abnormal video image
Check that the video cable is not damaged and is connected correctly.
⚫ Image dithering even at widest zoom position
1. Check whether camera is fixed correctly.
2. Make sure that there is no nearby vibrating machinery.
⚫ No video image shown in the browser
When the camera is accessed for the first time via a web browser, the user may need to install a plug-in.
Also if using this camera for the first time over the internet, the user may need to install a video player
software (such as VLC). Please go to the VLC website: http://www.videolan.org/vlc,download and Install
the VLC Player. After installation, login again, and the video image should be available.
⚫ Unable to access IP Camera by a browser.
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1. Access the network with a PC to test whether the network works, to eliminate the possibility of
a faulty cable, or network failure caused by a PC virus. Ping the PC to confirm proper operation.
2. Disconnect the IP Camera from the network, and connect the IP Camera to the PC and verify or
reset the camera IP address.
3. Check the server's IP address and subnet mask and gateway address.
4. MAC addresses conflict.
5. Web port is occupied by other devices.
⚫ When modifying the IP address in an incorrect manner, this may cause the wrong IP address to be
created, or if the user simply forgets his password, press the IR remote controller
"[*]+[＃]+[Manual]" to restore the default value (Default IP: 192.168.100.88, Default username:
admin , and Default password: admin)
Control
⚫ IR remote controller cannot control the camera
1. Change the battery
2. Check the camera’s operating mode.
3. Check that the IR address on the IR Remote Control is set correctly.
⚫ Serial communication cannot control the camera
1. Check the camera’s operating mode.
2. Check that the RS232 cable is connected correctly.
3. Check the RS232 port settings.
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Appendix – Visca and Pelco-D Comment List
VISCA Command List
Part 1: Camera-Issued Messages
ACK/Completion Message
Command
Function
Command Packet Comment
s
ACK/Com
pletion
Messages
ACK
z0 4y FF
(y: Socket No.)
Returned when the command is accepted.
Completion
z0 5y FF
(y: Socket No.)
Returned when the command has been
executed.
z = Camera Address + 8
Error Messages
Command
Function
Command Packet Comment
s
Error Messages
Syntax Error
z0 60 02 FF
Returned when the command format is
different
or when a command with
illegal command
parameters is accepted.
Command Buffer Full
z0 60 03 FF
Indicates that two sockets are already being
used
(executing two commands) and the
command could not be accepted when
received.
Command Canceled
z0 6y 04 FF
(y: Socket No.)
Returned when a command which is
being
executed in a socket specified by
the cancel
command is cancel ed. The
completion message
for the command is not returned.
No Socket
z0 6y 05 FF
(y: Socket No.)
Returned when no command is executed
in a
socket specified by the cancel
command, or when
an invalid socket
number is specified.
Command Not
Executable
z0 6y 41 FF
(y: Execution command
Socket
No. Inquiry
command: 0)
Returned when a command cannot be
executed
due to current conditions. For
example, when
commands controlling
the focus manually are
received during auto focus.
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Part 2: Camera Control Commands
Command
Function
Command Packet Comment
s
AddressSet
Broadcast
88 30 01 FF
Address setting
IF_Clear
Broadcast
88 01 00 01 FF
I/F Clear
CAM_Power
On
8x 01 04 00 02 FF
Power ON/OFF
Off
8x 01 04 00 03 FF
CAM_Zoom
Stop
8x 01 04 07 00 FF
Tele(Standard)
8x 01 04 07 02 FF
Wide(Standard)
8x 01 04 07 03 FF
Tele(Variable)
8x 01 04 07 2p FF
p = 0(low) - 7(high)
Wide(Variable)
8x 01 04 07 3p FF
Direct
8x 01 04 47 0p 0q 0r 0s FF
pqrs: Zoom Position
CAM_Focus
Stop
8x 01 04 08 00 FF
Far(Standard)
8x 01 04 08 02 FF
Near(Standard)
8x 01 04 08 03 FF
Far(Variable)
8x 01 04 08 2p FF
p = 0(low) - 7(high)
Near(Variable)
8x 01 04 08 3p FF
Direct
8x 01 04 48 0p 0q 0r 0s FF
pqrs: Focus Position
Auto Focus
8x 01 04 38 02 FF
AF On/Off
Manual Focus
8x 01 04 38 03 FF
Auto/Manual
8x 01 04 38 10 FF
CAM_ZoomFocus
Direct
8x 01 04 47 0p 0q 0r 0s
0t 0u 0v 0w FF
pqrs: Zoom Position
tuvw: Focus Position
CAM_WB
Auto
8x 01 04 35 00 FF
Normal Auto
Indoor mode
8x 01 04 35 01 FF
Indoor mode
Outdoor mode
8x 01 04 35 02 FF
Outdoor mode
OnePush mode
8x 01 04 35 03 FF
One Push WB mode
Manual
8x 01 04 35 05 FF
Manual Control mode
OnePush trigger
8x 01 04 10 05 FF
One Push WB Trigger
CAM_RGain
Reset 8x 01 04 03 00 FF
Manual Control of R Gain
Up
8x 01 04 03 02 FF
Down
8x 01 04 03 03 FF
Direct
8x 01 04 43 00 00 0p 0q FF
pq: R Gain
CAM_Bgain
Reset 8x 01 04 04 00 FF
Manual Control of B Gain
Up
8x 01 04 04 02 FF
Down
8x 01 04 04 03 FF
Direct
8x 01 04 44 00 00 0p 0q FF
pq: B Gain
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2321 Rue Cohen, Montreal, Quebec, Canada. H4R 2N7
Tel: (514) 905-0588 Fax: (514) 905-0589
Toll Free (North America): (877) 689-5228
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