Mutoh Europe nv reserves the right to modify the information contained in this manual at any
time without prior notice.
This document may not be reproduced by any means, in whole or in part, without written
permission of the copyright owner.
Mutoh furnished this document to support the Kona cutting plotter series. In consideration of
the furnishing of the information contained in this document, the party to whom it is given,
assumes its custody and control and agrees to the following:
The information herein contained is given in confidence, and any part thereof shall not be
copied or reproduced without written consent of Mutoh Europe nv
This document or the contents herein under no circumstances shall be used in the
manufacture or reproduction of the article shown and the delivery of this document shall not
constitute any right or license to do so.
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Service manual Kona cutting plotter
Parts replacement summary
The Service manual contains all necessary replacement procedures for every spare part
available for the Kona. Though, when replacing parts it might be possible that there are
additional actions necessary.
Take back-up parameters using the Mutoh CUTserverpage98
After mainboard replacement
Uninstall and reinstall USB drivers on PCpage96
Load firmware via USB.page94
Restore back-up parameters using the Mutoh CUTserverpage99
If there are no back-up parameters available, you have to do the
following:
Calibrate X and Y distance accuracy using the Mutoh CUTserverpage102
Perform Y-Z measurement (diagnostics)page93
Perform EPOS calibrationpage103
3. Y-motor or Y speed reduction belt replacementpage35
Adjust speed reduction belt to 3.5 kgpage87
4. X-motor replacementpage33
Adjust belt tension to 3.5 kgpage86
5. Pressure roller assembly replacementpage61
Adjust pressure of pressure rollers to 5,5 kgpage90
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Service manual Kona cutting plotter
Table of contents
Chapter 1Regulations and safety information . . . . . . . . . . . . . 9
Safety terms in this manual and the contents of warning labels attached to the cutter are
categorized into the following three types, depending on the degree of risk (or the scale of
accident).
Read the following explanations carefully and follow the instructions in this manual.
Safety termsDetails
Important Must be followed carefully to avoid death or serious bodily injury.
Caution
Notes
Must be observed to avoid bodily injury (moderate or light) or damage to
your equipment.
Contains important information and useful tips on the operation of your
cutter.
1.2 Compliance with the following regulations
The CE marking is a mandatory European marking for certain
product groups to indicate conformity with the essential health and
safety requirements set out in European Directives.
By affixing the CE marking, the manufacturer, his authorized
representative, or the person placing the product on the market or
putting it into service ensures that the item meets all the essential
requirements of all applicable EU directives and that the applicable
conformity assessment procedures have been applied.
This product is tested and approved by the Canadian Standards
Association (CSA), this to provide increased assurance of quality and
safety.
The product is tested according to IEC60950.
This standard tries to cover all safety aspects.
Mechanical, electrical
Choice of components
Choice of materials: flammability!
Connectors, cables …
Fire enclosure
…
This means the product is safe for users, service personnel and
production personnel.
CSA International certification is not a legal commitment but it
assures the quality and safety of the machine.
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Service manual Kona cutting plotter
Regulations and safety information
Your product is designed and manufactured with high-quality
materials and components, which can be recycled and reused.
When this crossed-out wheeled bin submenu is attached to a
product, it means the product is covered by the European Directive
2002/96/EC - WEEE regulation.
Please inform yourself about the local separate collection system for
electrical and electronic products.
Please act according to local rules and do not dispose of your old
products with your normal household waste. The correct disposal of
your old product will help prevent potential negative consequences
for the environment and human health.
This equipment has been tested and found to comply with the limits
for a Class A digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial
FCC
ICES
environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
This Class A digital apparatus complies with Canadian ICES-003.
1.3 Important notes
1
This machine has a double pole / neutral fusing.
Technical problems and maintenance, which require the cutter to be opened, can only be
done by qualified personnel who were trained to repair this type of machine.
Unauthorized removing of covers and/or overruling safety locks can be dangerous and will
result in your guarantee becoming void.
After powering OFF the machine, wait at least 10 seconds before powering ON again. Not
respecting this time interval could damage the machine.
The cutter must be connected to an earthed mains socket-outlet.
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Regulations and safety information
1.4 Safety labels
LabelDescription
Be careful not to get stuck between the
following moving parts:
Cutting head
Grit rollers
Be sure not to stare in the laser mounted
on the cutting head.
Serial number label providing you the
following information:
Serial number
Unit name
Power supply requirements
Regularisations
Class A product
Address Mutoh Europe n.v.
Width1200 mm / 47,2”1850 mm / 72,8”2090 mm / 82.3”
Depth260 mm / 10,2”490 mm / 19,3”490 mm / 19,3”
Height275 mm / 10,8”1150 mm / 45,3”1150 mm / 45,3”
Weight (options excl.)21 kg / 46,3 lb48 kg / 105,8 lb52 kg / 114,6 lb
Weight (options incl.)
Media support rolls
Media basket
Roll off system
40 kg / 88,9 lb56 kg / 123,5 lb63 kg / 138,9 lb
2.2 Installation environment requirements
2.2.1 Power supply
Voltage100-240 V AC
Current1,5 A
Frequency50-60 Hz
Temperature: 2°C per hour
Humidity:5% per hour
T(°C)
Storage environment
Temperature: 0°C - 50°C
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2.2.3 Room conditions
a
b
c
d
Please protect your cutter from moisture, dust, draughts and direct sunlight (to prevent
possible media detection and epos readout issues). It is best to keep your machine away
from open windows and air-conditioners.
See to it that there is an adequate space around the cutter so that ventilation is not
obstructed.
Avoid unnecessary vibrations and set up your cutter on a level surface.
Be sure to have some free space on each side of the Kona to ease the operating of it.
Service manual Kona cutting plotter
Product overview
2
a = at least 1 meter
b = at least 1 meter
c = at least 1 meter
d = at least 0,2 meter
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Product overview
2.3 Part names and functions
N°DescriptionExtended description
1Pressure rollersTo push the media against the grit rollers
2Media guide
3Cutting mat
4Grit rollers
5Control panel touch screenTo make various settings before and during cutting
6Cutting head
7USB inletTo connect the USB cable
8Power inlet and power switch To connect the power cable and power on the unit
9Roll conveyorTo support and roll-off the vinyl
10Stand and wheelsTo move the cutter easily
11Media bagTo collect the media when sheeting off
12Roll-off systemTo roll-off pre printed vinyl
A guiding platform with vacuum fans to transport
the media as flat as possible during cutting
Provides a reliable cutting surface and minimizes
damage to the knife tip
Rollers with a granular surface to move the media
front and backwards
Assembly of cutting knife, sheet-off mechanism and
EPOS sensor
13Pressure roller leverTo lower and raise the pressure rollers
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2.4 Overview operation panel
2.4.1 Main menu
Service manual Kona cutting plotter
Product overview
2
N°DescriptionExtended description
1Settings buttonOpen the settings menu 1/4
2Actions buttonOpen the actions menu 1/2
This icon will appear as from the
3USB indication
4Play / pause buttonPause or resume a job
5Cancel buttonCancel a job
moment the Kona is connected via USB
to the computer AND the correct drivers
are installed.
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Product overview
2.4.2 Settings or actions menu
N°DescriptionExtended description
1Home buttonGo back to the home menu (the menu shown above)
2Settings buttonOpen the settings menu 1/4
3Actions buttonOpen the actions menu 1/2
4Back / cancel buttonGo back to the previous menu in the hierarchy
5Previous buttonGo back to the previous page within a menu level
6Next buttonGo to the next menu page within a menu level
7Menu buttonOpen the respective menu
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2.4.3 Adjust value menu
Service manual Kona cutting plotter
Product overview
2
N°DescriptionExtended description
1Home buttonGo back to the home menu (the menu shown above)
2Settings buttonOpen the settings menu 1/4
3Actions buttonOpen the actions menu 1/2
4Back / cancel button
5Numeric keyboardType the requested set value
6Save buttonSave the new value
7Decrease buttonDecrease the value with one digit
8Increase buttonIncrease the value with one digit
9Erase buttonDelete the last digit
10Erase all buttonErase the complete value
Go back to the previous menu in the hierarchy and/or cancel
the settings change
Note
It is impossible to exceed a maximum value. The cutter will beep twice if you
try.
The value will be displayed in blue when the chosen value is smaller than the
minimum value.
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Product overview
2.5 Menu overview
2.5.1 User mode
Main menuSub menusBOLD = default value
Settings 1/4VelocityTool down1 - 60 -100 cm/s
OffsetOffset0.1 - 0.5 - 1 mm
ForceForce20 - 100 - 450 g
To olDrag knife
Load modeWith front
Load Length100 - 1000 - 10000 mm
Settings 2/4SmoothingOn
Prefeed0 - 1000 - 10000 mm
Sheet offModeAutomatic
Max. length0 - 2000 - 10000
Job FocusAccuracy
Auto shuffleOn
OriginCenter
Page Mode0 - 1 - 2
Tool up1 - 100 cm/s
Te st
Te st
Pen
Without front, uneven media
With front, uneven media
Without front
Off
Manual
Disabled
Margin1 - 5 - 250 mm
Velocity10 - 60 - 100 cm/s
Speed
Off
Lower right
Lower left
Upper right
Upper left
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Product overview
Main menuSub menusBOLD = default value
Settings 3/4Epos AlignmentAutomatic
Manual
LanguageEnglish
Greek
Polski
Portugues
Italiano
Espanol
Deutsch
Francais
Nederlands
Refer to Diagnostics mode on page105 for further details.
Connection
Encoder
PWM test
Defaults
Accuracy
Machine
X
Y
X
Y
Z
X
Y
Z
User
X
Y
Service manual Kona cutting plotter
Product overview
Availability
Diagnostics 1Diagnostics 2
2
Too l Fo rc e
Actuators
Sensors
Aging
Screen
YZ profile
Measure
Verify
Laser
Fan
Buzzer
Leds
Media front left
Media front right
Media rear
Lever
Pinch flap
Dip switches
XY voltage
EPOS
Tool
Sheet off
Cut through
VCM
Touchfield
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Product overview
2.6 Machine version
Each machine has its own version number existing
out of a letter (version) and a number (revision),
e.g. A2.
Some parts integrated in a machine with a
higher version number, might not be
downwards-compatible with machines
containing a lower version number.
Example: Parts tagged with version C are NOT downwards compatible with machines
from version A and B
Some parts integrated in a machine with a higher revision number, are downwards
compatible with machines containing a lower revision number.
Parts that are different due to different version-numbers, will be tagged on the sparepart-list,
with a serial number. (refer to the table below)
When spare parts have to be ordered, please always verify the serial-number on the cutter,
with those on the sparepart-list, to ensure you use the correct part!
Serial numbersMachine version number
LA-1909xxA1
LA-1910xx and LA-1911xxA2
LA-1912xxA3
LA-1001xx to LA-1007xxA4
The version label of the machine can be found behind the right side cover.
Refer to Cover removal > Side covers on page 28
Note
The list of differences between the versions can be requested at our service
department (service@mutoh.eu
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).
Service manual Kona cutting plotter
Part replacement
Chapter 3 Part replacement
Important
Before replacing parts, be sure to take the following precautionary measures:
Power OFF the cutter
Unplug the power cable
Disconnect all other cables
Only the parts described in this chapter may be replaced and are available as a
spare part.
Refer to the latest spare part price list and exploded views to find the correct