Multi-Tech Systems RAS96 User Manual

RAS96 RASCard - E1

User Guide

RAS96 RASCard User Guide

without prior expressed written permission from Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representation or warranties with respect to the

contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc., to notify any person or organization of such revisions or changes.

Revision Date Description A September 11, 2000 Manual released at revision A.

This product is covered by one or more of the following U.S. Patent Numbers: This device covered by one or more of the following patents:

6,031,867; 6,012,113;6,009,082; 5,905,794; 5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,790,532; 5,764,628; 5,764,627; 5,754,589; D394,250; 5,724,356; 5,673,268; 5,673,257; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586;5,577,041; 5,574,725; D374,222; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425; 5,355,365; 5,309,562; 5,301,274 Other Patents Pending

Multi-Tech, CommPlete, RASExpress, MultiExpress, MultiExpress Fax MultiModem, MultiModemZDX, MultiCommManager, and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc. AMD is a trademark of Advanced Micro Devices, Inc. Award is a trademark of Award Software International, Inc. Cyrix is a trademark of Cyrix Corp. Pentium is a trademark of Intel Corp. Other trademarks and trade names mentioned in this publication belong to their respective owners.

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112

+(763) 785-3500 Fax +(763) 785-9874

Technical Support +(763) 717-5863

Internet Address: http://www.multitech.com

Important Safety Instructions

Caution: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

The RAS96 RASCard circuit board includes a battery that maintains the RASCard’s setup information when it is turned off or disconnected from power. The battery can maintain the setup information for approximately 10 years with no external power, and longer when the RASCard is turned on and operating normally. This battery is soldered onto the circuit board and cannot be replaced by the user.

Note: There is a possibility of excessive battery drain if the RASCard is set on a metal table or stored in an anti-static bag.

If, for some reason, the RASCard’s battery should fail, please contact Multi-Tech Technical Support at +(763) 717-5863 for replacement instructions.

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Table of Contents

1 Introduction

Introduction ............................................................................................................................................2

Manual Organization ..........................................................................................................................2

Technical Specifications......................................................................................................................3

2 RASCard Description

Introduction ............................................................................................................................................6

Memory Banks........................................................................................................................................6

Jumpers.....................................................................................................................................................7

Internal Connectors ..............................................................................................................................8

External Connectors .............................................................................................................................9

Front Panel............................................................................................................................................10

LED Indicators.................................................................................................................................10

Switches.............................................................................................................................................11

3 Installation

Introduction ..........................................................................................................................................14

Safety Warnings...................................................................................................................................14

Pre-Installation Notes ........................................................................................................................14

Installation Procedure........................................................................................................................14

4 BIOS Setup Utility

Introduction ..........................................................................................................................................18

Starting Setup...................................................................................................................................18

Using Setup.......................................................................................................................................19

Getting Help.....................................................................................................................................19

In Case of Problems ........................................................................................................................19

Main Menu............................................................................................................................................20

Standard CMOS Setup.......................................................................................................................24

BIOS Features Setup............................................................................................................................27

Chipset Features Setup......................................................................................................................31

Power Management Setup................................................................................................................34

PCI Configuration Setup...................................................................................................................37

Password Setting.................................................................................................................................39

5 E1 Daughter Cards

Introduction ..........................................................................................................................................40

Specifications........................................................................................................................................40

E1 Overview..........................................................................................................................................40

E1 Glossary.......................................................................................................................................41

E1 Basics............................................................................................................................................42

E1 Frame Formats............................................................................................................................43

E1 Line Coding................................................................................................................................43

Signaling Options...........................................................................................................................43

DNIS digits........................................................................................................................................43

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Country Selection ............................................................................................................................44

E1 Facility Termination .................................................................................................................45

PCB Description...............................................................................................................................46

RJ-11 Alarm Jack..............................................................................................................................46

E1 Line Monitoring Jack................................................................................................................46

Test Modes.........................................................................................................................................46

47Configuration of the E1 Daughter Card...............................................................................47

Ordering an E1 Line.......................................................................................................................47

To Configure the E1 Daughter Card..........................................................................................48

E1 Comands......................................................................................................................................49

E1 Command Messages.................................................................................................................53

E1 Status LEDs.................................................................................................................................53

Functional Description..................................................................................................................54

6 Solving Problems

Introduction...........................................................................................................................................56

Troubleshooting...................................................................................................................................56

The RASCard has no video..........................................................................................................56

The RASCard does not boot correctly, or hangs after the video appears........................56

The COM1 port does not respond correctly.............................................................................57

The keyboard does not respond to key strokes.......................................................................57

Invalid time, date or setup............................................................................................................57

Memory Upgrade.................................................................................................................................58

Diagnostic Tests...................................................................................................................................59

Calling Technical Support................................................................................................................59

Appendix A Connector Pinouts.......................................62

Appendix B POST Messages...........................................67

Appendix C POST Codes..................................................70

Appendix D Approved Memory .......................................73

Appendix E Regulatory Information ...............................73

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1 Introduction

CommPlete Communications Server 1

RAS96 RASCard User Guide

Introduction

This manual describes the field installation and configuration of a Multi-Tech RAS96 series RASCard into a CommPlete Communications Server. It also describes the optional E1 daughter card which is required for use with MT5634HD16 modem cards.

The RASCard is a single board Pentium computer that serves as a remote access server (RAS) for the CommPlete Communications Server system. Up to four RASCards, one per segment, can be installed in one CommPlete Communications Server. Each RASCard has PCI/ISA bus architecture, a 100-, 133-, 166-, or 200-MHz Intel® Pentium® processor, up to 128 megabytes (MB) of fast page mode or EDO RAM, a 512K L2 cache, 1 MB of on-board video RAM, floppy disk and IDE hard disk controllers, a watchdog timer for an automatic reset, and an 800 MB, 1.2 GB, 1.6 GB, or 2.1 GB onboard hard disk. One optional E1 daughter card provides an E1 interface for up to two MT5634HD16 sixteen-modem cards.

Each RASCard comes with MS-DOS and RASExpress remote access server management software pre-installed on the hard disk. For software operating instructions, refer to the applicable software manual that was shipped with your software.

Manual Organization

Chapter 1 Introduction

This chapter introduces the RAS96, gives its technical specifications, and provides a guide to the organization of the manual.

Chapter 2 RASCard Description

This chapter describe the RAS96’s layout, memory banks, jumpers, connectors, and front panel.

Chapter 3 Installation

This chapter describes how to install the RAS96 into the CommPlete chassis.

Chapter 4 BIOS Setup Utility

This chapter describes the options in the Award BIOS Setup utility.

Chapter 5 E1 Daughter Card

This chapter describes the optional E1 daughter card that mounts on the RAS96.

Chapter 6 Solving Problems

This chapter describes how to solve typical problems that you might encounter when running the RASCard.

Appendix A Connector Pinouts

This appendix provides technical information about the connectors used on the RAS96.

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Appendix B POST Messages

This appendix describes error messages that might be encountered during the RAS96’s power-on self-test (POST).

Appendix C POST Codes

This appendix describes codes generated by the BIOS during POST.

Appendix D Approved Memory

This appendix lists memory SIMMs that are known to work with the RAS96.

Appendix E Regulatory Agency Information

This appendix provides Regulatory Agency information pertaining to this E1device.

Technical Specifications

• Intel 430FX Triton chipset

• Supports 100 MHz, 133 MHz, 166 MHz, and 200 MHz Intel® Pentium® processors.

1 Introduction

• PCI/ISA bus architecture for full PCI bus support.

• On-board PCI-bus SVGA video controller with 1 MB of video DRAM supports resolutions to

1024 by 768 pixels by 256 colors.

• Supports 72-pin SIMMs of 4 MB, 8 MB, 16 MB, or 32 MB to form a memory size between 8 MB

and 128 MB. Memory type can be fast page or EDO, 60 ns or 70 ns, parity or non-parity.

• 512K of L2 cache memory.

• One parallel port and two RS-232C serial ports with 16550 UARTs (DB-9P connector for

COM1; COM2 is for E1 cards).

• 1.44 MB floppy disk controller.

• IDE hard disk interface.

• 2.5-inch on-board hard disk. Available disk sizes include 800 MB, 1.2 GB, 1.6 GB, and 2.1 GB.

• Keyboard and speaker interfaces.

• Real-time clock with battery backup.

• Award BIOS with custom features.

• Watchdog timer.

• E1 frame format: CRC4, FAS, and ITU Q.400-Q.490

• E1 line coding: AMI, HDB3

• E1 signal start method: R2DIGITAL

• Switches: Power switch and reset switch on front panel.

• Indicators: Front panel LEDs for monitoring network and E1 operations.

• Dimensions: 23.4 × 4.32 × 29.2 cm (9.22 × 1.70 × 11.5 in.) H × W × D.

• Weight: 1.0 kg (2.2 lb).

• Operating temperature: 0° to 40° C (32° to 104° F).

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RAS96 RASCard User Guide

• Humidity range: 20–90% (noncondensing).

• Power consumption: 4.5 A @ +5 VDC.

• Limited warranty: Two years.

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2 RASCard Description

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RAS96 RASCard User Guide

Introduction

The RAS96 assembly consists of a Pentium computer card to which is mounted a 2.5inch hard disk drive, up to two optional E1 cards, and a front panel. Figure 1 shows the layout of the RAS96 card. The RAS96 assembly plugs into bus connectors on the inside of the CC9600 chassis that supply power and support data communications among the various components of the CommPlete Communications Server. The remainder of this chapter describes the RASCard’s memory banks, configuration jumpers, connectors, and front panel switches and indicators.

Figure 1. RAS96 RASCard.

Memory Banks

The RASCard is shipped from the factory with 512K of L2 cache memory, which is the maximum amount that can be installed.

Two memory banks (Bank 1 and Bank 2) with two SIMM sockets per bank (M1 through M4) are provided on the RASCard. The standard configuration has 16 MB of EDO DRAM in Bank 1. The RASCard supports four 72-pin SIMMs of 4 MB, 8 MB, 16 MB, or 32 MB DRAM to form a memory size from 8 MB to 128 MB. The DRAM can be 60 ns or 70 ns, fast page mode or EDO, 32-bit non-parity or 36-bit. For a list of approved SIMMs, see Appendix D.

Note: Each bank must have the same size memory installed in pairs. Always fill Bank 1 first.

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Table 1. Memory Configurations.

Bank 1 Bank 2 TOTAL

None None 0 MB 2 × 4 MB None 8 MB 2 × 4 MB 2 × 4 MB 16 MB 2 × 8 MB None 16 MB 2 × 8 MB 2 × 4 MB 24 MB 2 × 8 MB 2 × 8 MB 32 MB

2 × 16 MB None 32 MB 2 × 16 MB 2 × 8 MB 48 MB 2 × 16 MB 2 × 16 MB 64 MB 2 × 32 MB None 64 MB 2 × 32 MB 2 × 16 MB 96 MB 2 × 32 MB 2 × 32 MB 128 MB

2 RASCard Description

Jumpers

The RASCard has five configuration jumpers. One is used for the watchdog timer; the other four are used to select the CPU frequency and the CPU-to-bus frequency ratio.

J17 Watchdog Timer

Jumper pins 1 and 2 to enable the watchdog timer. Jumper pins 2 and 3 to disable the watchdog timer. The watchdog timer is enabled by default, as shown in Figure 1.

J14, J15, J16, J18 CPU Frequency Selection

Jumper J14, J15, J16, and J18 to select the CPU frequency and CPU-to-bus frequency ratio for the installed CPU, as shown in the following table. In Figure 1, the jumpers are shown configured for a 166 MHz Pentium.

Warning: The RASCard supports only the following Intel Pentium CPUs. Do not replace the original CPU with a Pentium Pro, MMX, AMD, or Cyrix CPU.

Intel Pentium J14 J15 J16 J18

100 MHz Out Out In In 133 MHz In Out In In 166 MHz In In In In 200 MHz Out In In In

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RAS96 RASCard User Guide

Internal Connectors

The RASCard has several internal connectors, which are described from front to back.

J20 CPU Fan

This is the 5 VDC power connector for the CPU’s cooling fan.

J12 Power Switch

This is the connector for the power switch.

J8 Speaker

This connector can be used to connect a speaker to the RASCard. However, it is normally not used when more than one RASCard is installed in the CommPlete chassis.

J1, J10 E1 Card

This connector provides power, ground, and data connections for the optional E1 daughter card. It is not used on a RASCard with a PRI card.

J6 Internal Hard Disk Drive

This IDE connector provides control and data signals, power, and ground for the RASCard’s 2.5-inch hard disk drive. The control and data lines are shared with J21. Therefore, if you connect a second hard disk drive or an IDE CD-ROM drive to J21, you must configure it to slave mode by setting its jumper accordingly.

J21 IDE Drive

This connector can be used to connect a second IDE hard disk drive or a CD-ROM drive to the RASCard. The IDE control and data lines are shared with J6. There is no secondary IDE controller; if you install two hard disk drives, you must configure the second one to slave mode by setting its jumper accordingly.

J27 Floppy Drive

This connector can be used to connect a floppy disk to the RASCard, e.g., for software updates. Normally, it is not used.

J13 Drive Power

This connector can be used to supply standard voltages to a disk drive or CD-ROM drive. Normally, it is not used.

J4, J7 Bus Connectors

These two connectors connect the RASCard to the CommPlete chassis’ control, data, E1, and Ethernet busses.

8 CommPlete Communications Server

J2 Power Connector

connectors.

This connector supplies power and ground to the RASCard.

External Connectors

The RASCard has four connectors that are accessible from the rear of the CommPlete chassis.

J22 E1 Alarm

This RJ-11 jack can be used to connect an external alarm system (not supplied by Multi-Tech) to monitor the online or alarm condition of the E1 link.

J3 COM1

COM1, a male DB-9 connector, is the RASCard’s serial port. It can be used to connect a dumb terminal to the RASCard for configuration, or to connect a pointing device such as a mouse or trackball.

2 RASCard Description

J35 Video

This female DB-15 connector provides video output for a standard VGA or SVGA display monitor.

J11 Keyboard

This female 6-pin mini DIN connector can be used to connect a keyboard to the RASCard.

Figure 2. External

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RAS96 RASCard User Guide

Front Panel

LED Indicators

Ethernet Status LEDs

The RASCard front panel contains three indicators that show the status of the RASCard’s Ethernet port.

LED Indicator Color Indication XMT Transmit Green RCV Receive Green LINK Link Integrity Yellow

E1 Status LEDs

The RASCard front panel contains seven indicators that show the status of the RASCard’s optional E1 port.

On during Ethernet transmit. On during Ethernet receive. On during a good link.

LED Indicator Color Indication ONLINE Green On indicates that the E1 card is

online and no errors are detected. Off indicates that the E1 card is offline due to one of the following errors.

RED ALARM Red On indicates that a loss of E1

signal has been detected. Off indicates that the E1 card is detecting an incoming E1 signal.

YELLOW ALARM

SYNC LOSS Red On indicates that the E1 card

BPV VIOLATION Red On indicates that a received

Red On indicates that the remote E1

channel bank or network is in red alarm and transmitting a yellow frame pattern. Off indicates that the remote channel bank or network is not transmitting a yellow alarm.

has lost synchronization with the receive E1 line. Off indicates that the E1 card is synchronized with the receive E1 line.

bipolar violation (BPV) is being detected. Off indicates that no BPV is being detected.

Figure 3. RAS96-E1

front panel.

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Switches

2 RASCard Description

LED Indicator Color Indication RAI ALARM Red Also known as RAI (REMOTE ALARM INDICATION).

On indicates that the E1 card is receiving unframed all 1s,

indicating disconnection or attached device failure.

Off indicates that the attached device is operating correctly.

TEST MODE Red On indicates that the E1 card is in one of several possible test

modes.

Off indicates that the E1 card is not in a test mode.

Power Switch

The power switch turns the RASCard on and off. An LED indicator in the switch lights when the RASCard is on.

Reset Switch

The reset switch is a momentary push-button that is recessed behind a small hole in the front panel. It provides a hardware reset (hard boot) for the CPU should it become locked up. Use a straightened paper clip or similar device to activate it.

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3 Installation

CommPlete Communications Server 13

RAS96 RASCard User Guide

Introduction

This chapter describes how to install the RAS96 RASCard into a CommPlete Communication Server chassis (either CC9600 or CC2400) . This equipment should be installed only by a qualified service person.

Safety Warnings

• Never install telephone wiring during a lightning storm.

• Never install telephone jacks in wet locations unless the jacks are specifically

designed for wet locations.

• Never touch uninsulated telephone wires or terminals unless the telephone line has

been disconnected at the network interface.

• Use caution when installing or modifying telephone lines.

• Avoid using a telephone (other than a cordless type) during an electrical storm.

There may be a remote risk of electrical shock from lightning.

• Do not use the telephone to report a gas leak in the vicinity of the leak .

• Ports that are connected to other apparatus are defined as SELV. To ensure con-

formity to EN 41003, ensure that these ports are only connected to the same type on the other apparatus.

Pre-Installation Notes

Warning: Interconnection directly, or by way of other apparatus, of ports marked “SAFETY WARNING see instructions for use” with ports marked or not so marked may produce hazardous conditions on the network. Advice should be obtained from a competent engineer before such a connection is made.

• All installation must be done by a qualified service person.

• To reduce emissions, be sure to use blanking plates to cover empty slots in the

CommPlete chassis.

Installation Procedure

1. Unpack the RAS96 RASCard assembly from its packaging and save the

packaging for possible future use. Perform a visual inspection of the RASCard. If you are concerned about its condition, call Technical Support for instructions.

2. The RASCard must be installed in slot 1, 5, 9, or 13 of the CC9600 chassis, or in

slot 1 of the CC2400 chassis (counting left to right). Remove a blank RASCard panel or previous RASCard from that slot.

3. Replace the back cover plate with one that has openings for the RASCard.

4. Make sure the power switch on the RASCard is off.

14 CommPlete Communications Server

3 Installation

5. Supporting the RASCard by the front panel and the bottom edge of the card, place

it into the open slot. Make sure the edges of the RASCard card mate properly with the metal guides in the CommPlete chassis.

6. Slide the RASCard into the CommPlete chassis until you feel the RASCard’s

connectors mate with the chassis’s bus connectors.

7. Tighten the RASCard’s retaining screws.

8. If the RASCard has an E1 daughter card installed, connect the daughter card to

the E1 line.

Note: Any cable connected to the RASCard should be shielded to reduce interference.

9. Connect a monitor to the video connector, and a keyboard to the keyboard

connector.

10. Turn on the PS9600 power supplies, if they are off.

11. Turn on the RASCard by pressing the switch on the front panel.

12. Run the BIOS Setup Utility to check the configuration (see Chapter 4).

Note: A self-test runs each time the CommPlete Communications Server is turned on. Refer to the MultiCommManager User Guide for more details about the power-on selftest.

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4 BIOS Setup Utility

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RAS96 RASCard User Guide

Introduction

This chapter describes the Award Setup utility, which is built into the RASCard’s BIOS. The Setup utility allows users to modify the basic system configuration. This special information is then stored in battery-backed CMOS RAM that retains the setup information when the power is turned off.

The Award BIOS installed in your computer system’s read-only memory (ROM) is a custom version of the standard Award BIOS. This means that it supports Intel Pentium processors in a standard ISA/PCI input/output system. The BIOS provides critical low-level support for standard devices such as disk drives and serial and parallel ports.

The Award BIOS has been customized by adding special support for fine-tuning the 430FX Triton chipset that controls the system.

Starting Setup

When you turn on the RASCard, the BIOS reads the system information contained in the CMOS and begins the process of checking out and configuring the system. When it finishes, the BIOS looks for an operating system on the hard disk, then launches and turns control over to the operating system.

To run Setup, press the DELETE key when the following message appears during the power-on self-test (POST).

TO ENTER SETUP BEFORE BOOT PRESS DEL KEY

If the message disappears before you respond, and you still wish to enter Setup, restart the system to try again by turning it off and on or pressing the recessed reset button on the front panel. If you do not press the key at the correct time and the system does not boot, an error message will be displayed and you will be asked to...

PRESS F1 TO CONTINUE OR DEL TO ENTER SETUP

18 CommPlete Communications Server

Using Setup

4 BIOS Setup Utility

In general, use the arrow keys to highlight items, press ENTER to select, use the PAGE UP and PAGE DOWN keys to change entries, press F1 for help, and press ESC to quit. The following table lists the keys that can be used to navigate the Setup utility.

Up arrow Move to previous item. Down arrow Move to next item. Left arrow Move to the item on the left. Right arrow Move to the item on the right. Esc key Main Menu—Quit without saving changes.

Submenu—Exit current page and return to Main Menu.

Page Up key Increase the numeric value or make changes. Page Down key Decrease the numeric value or make changes. + key Increase the numeric value or make changes.

- key Decrease the numeric value or make changes. F1 key General help. F2, Shift+F2 Change color from a total of 16 colors. Press F2 to select the next color,

F4 key Reserved. F5 key Restore the previous CMOS value from CMOS. F6 key Load the default CMOS value from BIOS default table. F7 key Load the default. F8 key Reserved. F9 key Reserved. F10 key Save all the CMOS changes, only for Main Menu.

Getting Help

For help in making a selection, press F1. A small help window opens that describes the appropriate keys to use and the possible selections for the highlighted item. To exit the Help window, press ESC or the F1 key again.

In Case of Problems

The Award BIOS supports an override that loads default CMOS settings, should you discover that your RASCard is no longer able to boot after you change Setup.

SHIFT+F2 to select the previous color.

You can restart by using the power switch, the reset button, or by pressing CTRL, ALT, and DELETE at the same time.

Only change settings that you thoroughly understand. To this end, we strongly recommend that you avoid making any changes to the chipset defaults. These defaults have been carefully chosen by both Award and your systems manufacturer to provide the absolute maximum performance and reliability. Even a seemingly small change to the chipset setup may require you to use the override.

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