Multi-Tech Systems MVPFXS-24, MVPFXS-8, MVPFXS-16 User Manual

MultiVOIP FX

FXS-Only SIP Gateways

Models: MVPFXS-8

User Guide for Voice/IP Gateways

MVPFXS-16 MVPFXS-24

User Guide

S000415A

MultiVOIP FX Analog FXS-Only Gateways

(Models MVPFXS-8, MVPFXS-16 & MVPFXS-24)

This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems,

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any

implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right

to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc.

to notify any person or organization of such revisions or changes. Check Multi-Tech’s web site for current versions of our product

documentation.

Record of Revisions

Revision Description

A 07/26/06. Initial release. Describes 13.01 software release.

Patents

This Product is covered by one or more of the following U.S. Patent Numbers: 6151333, 5757801, 5682386, 5.301.274; 5.309.562;

5.355.365; 5.355.653; 5.452.289; 5.453.986. Other Patents Pending.

Trademark

Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo. Windows is a registered trademarks of Microsoft.

GENERAL CONTACT

Multi-Tech

Systems, Inc. 2205 Woodale Drive Mounds View,

Minnesota 55112, USA (763) 785-3500 (800) 328-9717 Fax: 763-785-9874

www.multitech.com

TECHNICAL SUPPORT

Country By E-mail By Phone

U.S. & Canada tsupport@multitech.com (800) 972-2439

France support@multitech.fr (+33) 1-64 61 09 81

India support@multitechindia.com (+91) 124-340778

U.K. support@multitech.co.uk (+44) 118 959 7774

Rest of World support@multitech.com (763) 785-3500

CONTENTS

CHAPTER 1: OVERVIEW ......................................................................................................................................................5

ABOUT THIS MANUAL ..............................................................................................................................................................6

INTRODUCTION TO ANALOG MULTIVOIP FX SIP FXS-ONLY GATEWAY VOICE-OVER-IP UNITS (MVPFXS-8/16/24) ..........7

MultiVOIP Front Panel LEDs...........................................................................................................................................10

COMPUTER REQUIREMENTS ...................................................................................................................................................11

SPECIFICATIONS .....................................................................................................................................................................11

INSTALLATION AT A GLANCE .................................................................................................................................................12

RELATED DOCUMENTATION ...................................................................................................................................................12

CHAPTER 2: QUICK START GUIDE.................................................................................................................................13

MULTIVOIP STARTUP TASKS ................................................................................................................................................14

Phone/IP Details *Absolutely Needed* Before Starting the Installation...........................................................................15

Gather IP Information........................................................................................................................................................................ 15

Gather Telephone Information ..........................................................................................................................................................15

Config Info CheckList.......................................................................................................................................................................16

Identify Remote VOIP Site to Call.................................................................................................................................................... 16

Command/Control Computer Setup (Specs & Settings) ....................................................................................................17

Placement ..........................................................................................................................................................................17

Quick Hookup for MVPFXS-8/16/24.................................................................................................................................18

Ensure that Java & Browser Versions will Support Web-Ba sed GUI...............................................................................19

Changing the IP Address through the Console Connection..............................................................................................19

Phone/IP Starter Configuration.........................................................................................................................................26

Phonebook Starter Configuration (with remote voip)........................................................................................................27

Outbound Phonebook ........................................................................................................................................................................ 27

Inbound Phonebook........................................................................................................................................................................... 30

Phonebook Tips .................................................................................................................................................................32

Phonebook Example: An MTU/MDU Application............................................................................................................34

Connectivity Test ...............................................................................................................................................................38

Troubleshooting.................................................................................................................................................................40

CHAPTER 3: MECHANICAL INSTALLATION AND CABLI NG..................................................................................41

INTRODUCTION .......................................................................................................................................................................42

SAFETY WARNINGS ................................................................................................................................................................42

General Safety ...................................................................................................................................................................42

Lithium Battery Caution ....................................................................................................................................................42

Ethernet (WAN) Ports Caution..........................................................................................................................................42

Safety Warnings Telecom...................................................................................................................................................42

UNPACKING YOUR MULTIVOIP.............................................................................................................................................43

Unpacking the MVPFXS-8/16/24 ......................................................................................................................................43

Rack Mounting Instructions for MVPFXS-8/16/24............................................................................................................44

Safety Recommendations for Rack Installations of MVPFXS-8/16/24..............................................................................45

19-Inch Rack Enclosure Mounting Procedure...................................................................................................................46

CABLING PROCEDURE FOR MVPFXS-8/16/24 .......................................................................................................................47

CHAPTER 4: MULTIVOIP & AUXILIARY SOFTWARE...............................................................................................51

INTRODUCTION .......................................................................................................................................................................52

SUMMARY ..............................................................................................................................................................................52

CHAPTER 5: TECHNICAL CONFIGURATION...............................................................................................................53

CONFIGURING THE MULTIVOIP.............................................................................................................................................54

CONFIGURATION BY WEB GUI...............................................................................................................................................55

Pre-Requisites....................................................................................................................................................................55

IP Parameters..................................................................................................................................................................................... 55

Telephony Interface Parameters ........................................................................................................................................................ 56

Config Info CheckList.......................................................................................................................................................................56

Procedure for Configuration by Web GUI (Summary)......................................................................................................57

Local Configuration Procedure (Detailed)........................................................................................................................57

Contents MultiVOIP FXS User Guide

CHAPTER 6: PHONEBOOK CONFIGURATION.............................................................................................................84

CONFIGURING MULTIVOIP PHONEBOOKS .............................................................................................................................85

PHONEBOOK EXAMPLES .........................................................................................................................................................93

2 Site Example ...................................................................................................................................................................93

Configuring Mixed Digital/Analog VOIP Systems ............................................................................................................98

Call Completion Summaries............................................................................................................................................103

Variations in PBX Characteristics...................................................................................................................................105

CHAPTER 7: OPERATION AND MAINTENANCE.......................................................................................................106

OPERATION AND MAINTENANCE SUMMARY ........................................................................................................................107

System Information screen...............................................................................................................................................108

Statistics Screens .............................................................................................................................................................111

About Call Progress.........................................................................................................................................................111

About IP Statistics............................................................................................................................................................114

GENERAL OPERATION FUNCTIONS .......................................................................................................................................117

Change Username/Password...........................................................................................................................................117

Establishing a Username and Password........................................................................................................................................... 117

About Passwords & Login/Logout from Specific Computers ......................................................................................................... 118

Logout..............................................................................................................................................................................119

Save & Apply...................................................................................................................................................................119

Reboot Voip .....................................................................................................................................................................120

Restore Factory Defaults.................................................................................................................................................120

UPGRADING MULTIVOIP FIRMWARE................................................................................................................................... 121

Introduction .....................................................................................................................................................................121

Identifying Current Firmware Version............................................................................................................................121

Obtaining Updated Firmware..........................................................................................................................................122

UPGRADING MULTIVOIP FIRMWARE VIA FTP CLIENT AND VOIP’S BUILT-IN FTP SERVER FUNCTION...............................124

SYSLOG SERVER FUNCTIONS ...............................................................................................................................................144

CHAPTER 8 WARRANTY, SERVICE, AND TECH SUPPORT....................................................................................146

LIMITED WARRANTY............................................................................................................................................................147

REPAIR PROCEDURES FOR U.S. AND CANADIAN CUSTOMERS ..............................................................................................147

TECHNICAL SUPPORT ........................................................................................................................................................... 148

Contacting Technical Support.........................................................................................................................................148

CHAPTER 9: REGULATORY INFORMATION.............................................................................................................149

EMC, Safety, and R&TTE Directive Compliance............................................................................................................150

FCC DECLARATION.............................................................................................................................................................. 150

Industry Canada ..............................................................................................................................................................150

FCC Part 68 Telecom......................................................................................................................................................150

Canadian Limitations Notice...........................................................................................................................................151

WEEE Statement..............................................................................................................................................................152

APPENDIX A: CABLE PINOUTS.....................................................................................................................................153

APPENDIX A: CABLE PINOUTS .............................................................................................................................................154

Command Cable ..............................................................................................................................................................154

Ethernet Connector..........................................................................................................................................................154

RJ-21 Connector..............................................................................................................................................................155

APPENDIX B: TCP/UDP PORT ASSIGNMENTS...........................................................................................................156

WELL KNOWN PORT NUMBERS ............................................................................................................................................157

PORT NUMBER ASSIGNMENT LIST ........................................................................................................................................157

INDEX....................................................................................................................................................................................158

Chapter 1: Overview

Overview MultiVOIP FXS User Guide

About This Manual

This manual is about Voice-over-IP products made by Multi-Tech Systems, Inc. It describes three analog MultiVOIP

FX units that operate with the SIP transmission protocol only and use the FXS telephony interface only, namely, models MVPFXS-24, MVPFXS-16, and MVPFXS-8. At this writing, only the MVPFXS-24 model has been released; the MVPFXS-16 and MVPFXS-8 will be forthcoming.

These MultiVOIP units can inter-operate with other contemporary analog MultiVOIP units (MVP130, MVP130FXS, MVP210, MVP410, and MVP810), with contemporary SIP-Survivability MultiVOIP units (MVP210-SS, MVP410-SS, and MVP810-SS), with contemporary BRI MultiVOIP units (MVP410ST & MVP810ST), with contemporary FXO/FXS SIP MultiVOIPs (MVPFX2-2/4/8), with contemporary digital T1/E1/ISDN-PRI MultiVOIP units (MVP2410 and MVP3010), and with the earlier generation of MultiVOIP products (MVP200, MVP400, MVP800, MVP120, etc.)

The table below describes the vital characteristics of the various models described in this manual.

Analog MultiVOIP SIP FXS-Only Gateways

Description

Model

Function analog voip gateway, SIP only,

MVPFXS-24 MVPFXS-16 MVPFXS-8

analog voip gateway, SIP only, FXS interface only, web GUI only (no Windows GUI)

FXS interface only, web GUI

only (no Windows GUI)

Capacity 24 channels 16 channels 8 channels Chassis/

19” 1U rack mount 19” 1U rack mount 19” 1U rack mount

Mounting

analog voip gateway, SIP only, FXS interface only, web GUI only (no Windows GUI)

How to Use This Manual. In short, use the index and the examples. When our readers crack open this large manual, they generally need one of two things: information on a very specific software setting or technical parameter (about telephony or IP) or they need help when setting up phonebooks for their voip systems. The index gives quick access to voip settings and parameters. It’s detailed. Use it. The best way to learn about phonebooks is to wade through examples like those in our Phonebook Configuration chapter. Finally, this manual is meant to be comprehensive. If you notice that something important is lacking, please let us know.

Additional Resources. The MultiTech web site (www.multitech.com) offers both a list of Frequently Asked Questions (the MultiVOIP FAQ) and a collection of resolutions of issues that MultiVOIP users have encountered (these are Troubleshooting Resolutions in the searchable Knowledge Base).

MultiVOIP FXS User Guide Overview

Introduction to Analog MultiVOIP FX SIP FXS-only Gateway Voice-over-IP Units (MVPFXS-8/16/24)

VOIP: The Free Ride. We proudly present Multi-Tech's MVPFXS-8/16/24 MultiVOIPTM FXS SIP Gateways. These three models allow voice/fax communication to be transmitted at no additional expense over your existing IP network, which has ordinarily been data only. To access this free voice and fax communication, you simply connect the MultiVOIP to your telephone equipment and your existing Internet connection. These analog MultiVOIPs inter-operate readily with T1 or E1 MultiVOIP units.

910

Power Boot

LNK FDX SPD COL

12345678

WAN

Figure 1-1: MVPFXS-8/16/24 Chassis

Capacity. The MultiVOIP FX model MVPFXS-24 is a twenty-four channel unit, the model MVPFXS-16 is a sixteen-channel unit, and the MVPFXS-8 is an eight-channel unit. The front panel (Figure 1-1) is the same for all three units. However, for the MVPFXS-8, only the first eight of the channel LEDs will be functional; for the MVPFXS-16, only the first sixteen of the channel LEDs will be functional. All three of these MultiVOIP units have a 10/100Mbps Ethernet interface for its full-featured web-based configuration GUI and a console port for local access to basic startup configuration parameters (like the gateway’s IP address and password).

11 12 13 14 15

16 17 19242322212018

Mounting. Mechanically, the MVPFXS-8/16/24 MultiVOIP FX units are designed for a one-high industrystandard EIA 19-inch rack enclosure. The product must be installed by qualified service personnel in a restricted-access area, in accordance with Articles 110-16, 10-17, and 110-18 of the National Electrical Code, ANSI/NFPA 70.

Overview MultiVOIP FXS User Guide

Phone System Transparency. These MultiVOIPs inter-operate with a telephone switch or PBX, acting as a switching device that directs voice and fax calls over an IP network. The MultiVOIPs have “phonebooks,” directories that determine to who calls may be made and the sequences that must be used to complete calls through the MultiVOIP. The phonebooks allow the phone user to interact with the VOIP system just as they would with an ordinary PBX or telco switch. When the phonebooks are set, special dialing sequences are minimized or eliminated altogether. Once the call destination is determined, the phonebook settings determine whether the destination VOIP unit must strip off or add dialing digits to make the call appear at its destination to be a local call.

Voip Protocol. The MVPFXS units use the SIP protocol only. (“SIP” means Session Initiation Protocol.)

Telephony Interface. The MVPFXS units use the FXS telephony interface only.

Data Compression & Quality of Service. The analog MultiVOIP

FX unit comes equipped with a variety of data compression capabilities, including G.723, G.729, and G.711 and features DiffServ quality-of-service (QoS) capabilities.

Management. Configuration and system management for the MVPFXS units is done primarily through a web interface. Once you know the IP address of an MVPFXS unit, you can contact that unit with a web browser and set the unit’s operating parameters, which are grouped into several separate screens.

Figure 1-2: The Presentation of the MultiVOIP Web-Based GUI (IP Parameters screen shown)

Certain base-level parameters (like the IP address and password of the unit) can be set by connecting the MVPFXS unit’s “Console” receptacle to a serial connector on a PC (using aRJ45-to-DB9 connector).

MultiVOIP FXS User Guide Overview

The primary advantage of the web GUI (over a GUI that requires a local connection) is remote access for control and configuration. The controller PC and the MultiVOIP unit itself must both be connected to the same IP network and their IP addresses must be known.

Logging of System Events. MultiTech has built SysLog Server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems.

Figure 1-3: Logging with SysLog

The SysLog Server resides in the MultiVOIP unit itself. To implement this functionality, you will need a SysLog client program (sometimes referred to as a “daemon”). SysLog client programs, both paid and freeware, can be obtained from Kiwi Enterprises, among other firms. See www.kiwisyslog.com

. SysLog client programs essentially give you a means of structuring console messages for convenience and ease of use.

MultiTech Systems does not endorse any particular SysLog client program. SysLog client programs by any qualified provider should suffice for use with MultiVOIP units. Kiwi’s brief description of their SysLog program indicates the typical scope of such programs. “Kiwi Syslog Daemon is a freeware Syslog Daemon for the Windows platform. It receives, logs, displays and forwards Syslog messages from hosts such as routers, switches, Unix hosts and any other syslog enabled device. There are many customizable options available.”

Overview MultiVOIP FXS User Guide

MultiVOIP Front Panel LEDs

LED Types. The MultiVOIPs have two types of LEDs on their front panels:

(1) general operation LED indicators (for power, booting, and

ethernet functions), and

(2) channel operation LED indicators that describe the data traffic and performance in each VOIP data

channel. Active LEDs. On the MVPFXS units, there are four WAN LEDs and twenty-four channel-operation LEDs. However, on the MVPFXS-8, only the left eight sets of channel-operation LEDs are functional. On the MVPFXS-16, only the left sixteen sets of channel-operation LEDs are functional. All of the channeloperation LEDs are functional on the MVPFXS-24 unit.

Power Boot

WAN

LNK FDX SPD COL

Figure 1-4. MVPFXS-8/16/24 LEDs

LED Descriptions for MultiVOIP MVPFXS Units

Front Panel LED Definitions

LED NAME DESCRIPTION

General Operation LEDs (one set on each MultiVOIP model)

Power Indicates presence of power.

Boot

Ethernet

After power up, the Boot LED will be on briefly while the MultiVOIP is booting. It lights whenever the MultiVOIP is booting or downloading a setup configuration data set.

FDX. LED indicates whether Ethernet connection is half-duplex or full-duplex (FDX) and, in half-duplex mode, indicates occurrence of data collisions. LED is on constantly for full-duplex mode; LED is off constantly for half-duplex mode. When operating in half-duplex mode, the LED will flash during data collisions.

LNK. Link/Activity LED. This LED is lit if Ethernet connection has been made. It is off when the link is down (i.e., when no Ethernet connection exists). While link is up, this LED will flash off to indicate data activity.

123456789101112131415161718

SPD. Data speed indicator. When lit, data rate is 100 Mbps. When not lit, data rate is 10 Mbps.

COL. Collision indicator. Lit when data collision is detected on Ethernet network.

Channel-Operation LEDs

1, 2, 3, ... 24

There is one LED for each voip channel (channels 1-8 for MVPFXS-8; channels 1-16 for MVPFXS-16; channels 1-24 for MVPFXS-24). The indicator for any channel is lit when there is call activity on that voip channel. The LED is ON when the device attached to the channel is off hook.

MultiVOIP FXS User Guide Overview

Computer Requirements

The command computer used in conjunction with the MultiVOIP must meet these requirements:

(a) any reasonably modern PC, (b) must have an up-to-date version of Java installed (v. 1.5 or higher), (c) must have an up-to-date web browser installed (at this writing, up-to-date browsers would include Internet Explorer 6.0(+), Netscape 6.0(+), or Mozilla FireFox 1.0(+).), (d) must have IP access to the MultiVOIP, and (e) optionally, have an available serial COM port for a console connection to the MultiVOIP.

This PC will generally be in contact with the MVPFXS unit via the web. The Console connection, which requires a cable directly between the PC and the MultiVOIP is, essentially, a backup method of connecting to the voip. This direct connection can be used to reset the MultiVOIP’s IP address and to upgrade firmware. The direct connection is not involved in the general operation of the MultiVOIP unit.

Specifications

Parameter

Operating Voltage/ Current Mains Frequencies Power Consumption Mechanical Dimensions

Weight 7.15 lbs.

Operating Temperature

Storage Temperature

/Model

MVPFXS-24

100-240 VAC,

1.2 - 0.6 A

50/60 Hz 50/60 Hz 50/60 Hz

51 watts TBD TBD

1.75” H x

17.4” W x

8.5” D

4.5cm H x

44.2 cm W x

21.6 cm D

(3.5 kg) includes power supply 0° to +60°C (32° to +120°F); humidity range 20-90% (noncondensing)

-10°C to +85°C -10°C to +85°C -10°C to +85°C

MVPFXS-16 MVPFXS-8

100-240 VAC

1.2 - 0.6 A

1.75” H x

17.4” W x

8.5” D

4.5cm H x

44.2 cm W x

21.6 cm D

7.15 lbs. (3.5 kg) includes power supply 0° to +60°C (32° to +120°F); humidity range 20-90% (non-condensing)

100-240 VAC

1.2 - 0.6 A

1.75” H x

17.4” W x

8.5” D

4.5cm H x

44.2 cm W x

21.6 cm D

7.15 lbs. (3.5 kg) includes power supply 0° to +60°C (32° to +120°F); humidity range 20-90% (non-condensing)

Overview MultiVOIP FXS User Guide

Installation at a Glance

The basic steps of installing your MultiVOIP network involve unpacking the units, connecting the cables, and configuring the units using the MultiVOIP web-based graphic user interface (GUI), and confirming connectivity with another voip site. This process results in a fully functional Voice-Over-IP network.

Related Documentation

The MultiVOIP User Guide (the document you are now reading) comes in electronic form and is included on your system CD. It presents in-depth information on the features and functionality of Multi-Tech’s MultiVOIP Product Family. The MultiVOIP Cabling Guide, a printed document, is shipped with each MVPFXS-8/16/24 unit.

The CD media is produced using Adobe Acrobat print your copy of a user guide, load Acrobat Reader the MultiVOIP CD and is also a free download from Adobe’s Web Site:

for viewing and printing the user guide. To view or

on your system. The Acrobat Reader is included on

www.adobe.com/prodindex/acrobat/readstep.html

This MultiVOIP User Guide is also available on Multi-Tech’s Web site at:

http://www.multitech.com

Viewing and printing a user guide from the Web also requires that you have the Acrobat Reader loaded on your sy stem . To select the MultiVOIP User Guide from the Multi-Tech Systems home page, click Documents and then click MultiVOIP Fam ily in the product list drop-down window. All documents for this MultiVOIP Product Family will be displayed. You can then choose User Guide (MultiVOIP Product Family) to view or download the .pdf file.

Entries (organized by model number) in the “knowledge base” and ‘troubleshooting resolutions’ sections of the MultiTech web site (found under “Support”) constitute another source of help for problems encountered in the field.

Chapter 2: Quick Start Guide

Preliminaries & Info Gathering MultiVOIP FXS Quick Start Guide

This chapter contains streamlined instructions to get the MultiVOIP up and running quickly. These startup instructions include assistance on setting up the MultiVOIP’s Inbound and Outbound Phonebooks. These sections of the Quick Start Guide may be particularly useful for phonebook configuration:

Phonebook Starter Configuration Phonebook Tips Phonebook Example (One Common Situation)

The Quick Start Guide also contains a “Phonebook Worksheet” section. You may want to print out several worksheet copies. Paper copies can be very helpful in comparing phonebooks at multiple sites at a glance. This will assist you in making the phonebooks clear and consistent and will reduce ‘surfing’ between screens on the configuration program.

A printed Cabling Guide is shipped with the MultiVOIP and an electronic copy is included on the Product CD.

MultiVOIP Startup Tasks

Task Summary

 Collecting Phone/IP

Details ( vital! )

 Command/Control

Computer Setup:

The MultiVOIP must be configured to interface with your particular phone system and IP network. To do so, certain details must be known about those phone and IP systems.

Some modest minimum specifications must be met. A COM port must be set up.

Specs & Settings

 Placement

Decide where you’ll mount the voip.

 Hookup Connect power, phone, and data cables per the Quick

Hookup diagram in this chapter.

 Software Installation Check that an up-to-date version of Java (version 1.5) is

on your computer. If not, install it from the MultiVOIP CD or the Java website.

 Phone/IP Starter

Configuration

 Phonebook Starter

Configuration

You will enter phone numbers and IP addresses. You’ll use default parameter values where possible to get the system running quickly. Use “Config Info CheckList” (page 17).

The phonebook is where you specify how calls will be routed. To get the system running quickly, you’ll make phonebooks for just two voip sites.

 Connectivity Test You’ll find out if your voip system can carry phone calls

between two sites. That means you’re up and running!

 Troubleshooting Detect and remedy any problems that might have

prevented connectivity.

MultiVOIP FXS Quick Start Guide Preliminaries & Info Gathering

Phone/IP Details *Absolutely Needed* Before Starting the Installation

The MultiVOIP will interface with both the IP network and the phone system. You must gather information about the IP network and about the phone system so that the MultiVOIP can be configured to operate with them properly. A summary of this configuration information appears on page 16 (“Config Info CheckList”).

Gather IP Information

Ask your computer network



administrator.

• IP Address

• IP Mask

• Gateway

• Domain Name Server (DNS) Info (optional)

IP Network Parameters: Record for each VOIP Site in System

Info needed to operate:

all MultiVOIP models.

Phone/IP Details *Absolutely Needed*

Gather Telephone Information

Analog Phone Parameters



Ask phone company or telecom manager.

• Which interface type is used?

FXS Loop Start only

• Determine whether the channel will be used for a phone, fax, or KTS (key telephone system), or perhaps serve a station card on a PBX.

Analog Telephony Interface Parameters:

Record for this VOIP Site

Needed for:

MVPFXS-24 MVPFXS-16 MVPFXS-8

Preliminaries & Info Gathering MultiVOIP FXS Quick Start Guide

Config Info CheckList

Type of Config Info Gathered

MultiVOIP Configuration screen on which to enter Config

√

Info

IP info for voip unit

● IP address

● Gateway

● DNS IP (if used)

Interface Type (FXS only*)

Country Code Regional Parameters

Network Locations of SIP Proxy units, if used (IP Address or Domain Name)

Reminder: Be sure to Save & Apply after entering configuration values.

IP Parameters

Interface Parameters

*In FXO/FXS systems, channels used for phone, fax, or key system are FXS; channels used for analog PBX extensions or analog telco lines are FXO.

SIP Call Signaling

Identify Remote VOIP Site to Call

When you’re done installing the MultiVOIP, you’ll want to confirm that it is configured and operating properly. To do so, it’s good to have another voip that you can call for testing purposes. You’ll want to confirm end-to-end connectivity. You’ll need IP and telephone information about that remote site.

If this is the very first voip in the system, you’ll want to coordinate the installation of this MultiVOIP with an installation of another unit at a remote site.

MultiVOIP FXS Quick Start Guide Command PC & Voip Hookups

Command/Control Computer Setup (Specs & Settings)

The computer used for command and control of the MultiVOIP

The configuration tasks and control tasks the PC will have to do with the MultiVOIP are not especially demanding. Still, we recommend using a reasonably new computer. The computer that you use to configure your MultiVOIP need not be dedicated to the MultiVOIP after installation is complete.

COM port on controller PC. If you choose to use the MultiVOIP’s Console connection, you will need an available COM port on the controller PC. You’ll need to know which COM port is available for use with the MultiVOIP (COM1, COM2, etc.).

Placement

Mount your MultiVOIP in a safe and convenient location where cables for your network and phone system are accessible. Rack-mounting instructions are in Chapter 3: Mechanical Installation & Cabling.

Command PC & Voip Hookups MultiVOIP FXS Quick Start Guide

Quick Hookup for MVPFXS-8/16/24

Auxiliary Software Issues MultiVOIP FXS Quick Start Guide

Ensure that Java & Browser Versions will Support Web-Based GUI

For more details, see Chapter 4: Software Installation in User Guide.

1. MultiVOIP must be properly cabled. Power must be turned on.

2. Is Java Runtime program at level 1.5 or greater? If not, load up-to-date Java version from MultiVOIP CD or from Java web site.

3. Is web browser of a sufficiently recent version to support MultiVOIP web GUI? (The browser must be Internet Explorer 6.0(+), Netscape 6.0(+), or FireFox 1.0(+).) If not, download a browser version that is new enough to support the web GUI.

4. Browse to IP address of MultiVOIP unit (default is 192.168.2.1).

5. If username and password have been established, enter them when prompted by voip.

6. Use web browser GUI to continue with configuration and operation of voip.

Changing the IP Address through the Console Connection

At its initial bootup, the default IP address of the MultiVOIP is 192.168.2.1. If you are not able to access the web GUI through this IP address (192.168.2.1), then use the procedure below to set a valid IP for operation of the MultiVOIP on your network.

This procedure also works if the IP address is forgotten.

1. Connect a cable between the MultiVOIP’s “Console” connector and a serial cable on the computer.

2. Launch HyperTerminal or a similar communications program.

Phone/IP Starter Config. MultiVOIP FX Quick Start Guide

3. Establish a ‘connection’ in HyperTerminal.

4. Check that HyperTerminal is addressing the correct COM port.

MultiVOIP FXS Quick Start Guide Phone/IP Starter Config.

5. Check that HyperTerminal’s data rate is set to 115200bps.

6. To begin, HyperTerminal must be connected and ready.

Phone/IP Starter Config. MultiVOIP FX Quick Start Guide

7. Reboot the MultiVOIP by turning off its power and turning it back on again. The ARMBoot prompt will appear on the HyperTerminal screen.

When this screen appears, you must quickly press any key to stop the regular boot-up process (the manual boot process).

8. Type setenv ipaddr a.b.c.d where a, b, c, & d are the octet values for the desired IP address of the voip.

Press Enter.

Note: When using the setenv command, be careful in your spelling. If you mis-spell ipaddr as “ipadde” for

example, the ARMBoot program will create a new and useless variable entitled ipadde and will not change the value of the ipaddr variable.

MultiVOIP FXS Quick Start Guide Phone/IP Starter Config.

9. To confirm that the ipaddr (voip IP address) was indeed changed to the value you want, type printenv at the mvp-boot> prompt and then press Enter.

10. Type saveenv and press Enter.

11. Turn the voip off and then on again to reboot it.

Phone/IP Starter Config. MultiVOIP FX Quick Start Guide

12. Allow the voip to boot up again normally (this will take a few minutes) with the console connection still

active. When the rebooting process is complete (when the boot light is no longer lit), type 1 and press Enter.

NOTE: This change of IP address is only temporary. You must complete this procedure to make the

change of IP address permanent.

13. Use a web browser to browse to the voip using the IP address that you have just assigned.

14. In the web browser, click on IP Parameters in the sidebar list.

MultiVOIP FXS Quick Start Guide Phone/IP Starter Config.

In each field, enter the values that fit your particular network.

Click OK.

15. In the sidebar menu, click Save & Apply. Allow the voip to Reboot.

Phone/IP Starter Config. MultiVOIP FX Quick Start Guide

Phone/IP Starter Configuration

Full details here:

MVPFXS-24 MVPFXS-16 MVPFXS-8

1. Open a browser and go to the IP Address of the MVPFXS unit (default IP is 192.168.2.1). In the sidebar

menu, click Configuration.

2. Go to Configuration | IP. Enter or alter any IP Parameters, as needed. Click OK.

3. Go to Configuration | Voice/Fax. Select Coder | “Automatic.” At the right-hand side of the dialog box, click OK. If you know any specific parameter values that will apply to your system, enter them. Click Copy Channel. Select Copy to All. Click Copy. At main Voice/Fax Parameters screen, click OK to exit from the dialog box.

4. Enter telephone system information. Go to Configuration | Interface. Enter parameters obtained from phone company or PBX administrator. Click OK.

5. Go to Configuration | Regional Parameters. Select the Country/Region that fits your situation. Click

OK and confirm. Click OK to exit from the dialog box.

6. Go to Configuration | Logs/Traces. Select “Enable Console Messages.” Click OK.

To do logging with a SysLog client program, click on “SysLog Server – Enable” in the Logs/Traces screen. To implement this function, you must install a SysLog client program. For more info, see the “SysLog Server Functions” section of the “Operation & Maintenance” chapter of the

Technical Configuration chapter

in User Guide

User Guide.

7. Go to Save &Apply. Click OK. This will save the parameter values that you have just entered.

The MultiVOIP’s “BOOT” LED will light up while the configuration file is being saved and loaded into the MultiVOIP. Don’t do anything to the MultiVOIP until the “BOOT “LED is off (a loss of power at this point could cause the MultiVOIP unit to lose the configuration settings you have made).

END OF PROCEDURE.

MultiVOIP FXS Quick Start Guide Phonebook Starter Config.

Phonebook Starter Configuration (with remote voip)

If the topic of voip phone books is new to you, it may be helpful to read the PhoneBook Tips section (page

32) before starting this procedure.

To do this part of the quick setup, you need to know of another voip that you can call to conduct a test. Ideally, a test of two voips at the same physical location connected back-to-back should be done first. A secondary test should be done between two voips at different locations, typically with one voip located somewhere outside of your building. You must know the phone number and IP address for that site. We are generally assuming here that the MultiVOIP will operate in conjunction with a PBX. Note, however, that MVPFXS voips could easily be connected simply to a terminal block and require very simple phone book entries.

You must configure both the Outbound Phonebook and the Inbound Phonebook. A starter configuration only means that two voip locations will be set up to begin the system and establish voip communication.

Outbound Phonebook

1. Open the browser and go to the IP address of the MultiVOIP unit. In the sidebar menu, select Phone Book

2. Go to Outbound Phonebook | Add Entry.

3. On a sheet of paper, write down the calling code of the remote voip (area code, country code, city code, etc.) that you’ll be calling.

Follow the example that best fits your situation.

North America,

Long-Distance Example

Technician in Seattle (area

206) must set up one voip there, another in Chicago (area 312, downtown).

Answer: Write down 312.

Euro, National Call

Example

Technician in central

London (area 0207) to set up voip there, another in Birmingham (area 0121).

Answer: write down 0121.

Euro, International Call Example Technician in Rotterdam (country 31; city 010) to

set up one voip there, another in Bordeaux (country 33; area 05).

Answer: write down 3305.

Phonebook Starter Config. MultiVOIP FXS Quick Start Guide

4. Suppose you want to call a phone number outside of your building using a phone station that is an

extension from your PBX system (if present). What digits must you dial? Often a “9” or “8” must be dialed to “get an outside line” through the PBX (i.e., to connect to the PSTN). Generally, “1 “or “11” or “0” must be dialed as a prefix for calls outside of the calling code area (long-distance calls, national calls, or international calls).

On a sheet of paper, write down the digits you must dial before you can dial a remote area code.

North America,

Long-Distance Example

Seattle-Chicago system.

Seattle voip works with PBX that uses “8” for all voip calls. “1” must immediately precede area code of dialed number.

Answer: write down 81.

Euro, National Call

Example

London/Birming. system.

London voip works with PBX that uses “9” for all out-of-building calls whether by voip or by PSTN. “0” must immediately precede area code of dialed number.

Answer: write down 90.

Euro, International Call Example Rotterdam/Bordeaux system.

Rotterdam voip works with PBX where “9” is used for all out-of-building calls. “0” must precede all international calls.

Answer: write down 90.

5. In the “Destination Pattern” field of the Outbound Phone Book Add Entry screen, enter the digits from

step 4 followed by the digits from step 3.

North America,

Long-Distance Example

Seattle-Chicago system.

Answer: enter 81312 as

Destination Pattern in Outbound Phone-book of Seattle voip.

Euro, National Call

Example

London/Birming. system.

Leading zero of Birmingham area code is dropped when combined with national-dialing access code. (Such practices vary by country.)

Answer: enter 90121 as

Destination Pattern in Outbound Phonebook of London voip. Not 900121.

Euro, International Call Example Rotterdam/Bordeaux system.

Answer: enter 903305 as Destination Pattern in

Outbound Phonebook of Rotterdam voip.

MultiVOIP FXS Quick Start Guide Phonebook Starter Config.

6. In the “Remove Prefix” field, enter the initial PBX access digit (“8” or “9”).

North America,

Long-Distance Example

Seattle-Chicago system.

Answer: enter 8 in “Remove

Prefix” field of Seattle Outbound Phonebook.

Euro, National Call

Example

London/Birming. system.

Answer: enter 9 in “Remove

Prefix” field of London Outbound Phonebook.

Euro, International Call Example Rotterdam/Bordeaux system.

Answer: enter 9 in “Remove Prefix” field of Outbound

Phonebook for Rotterdam voip.

Some PBXs will not ‘hand off’ the “8” or “9” to the voip. But for those PBX units that do, it’s important to enter the

“8” or “9” in the “Remove Prefix” field in the Outbound Phonebook. This precludes the problem of having to make two inbound phonebook entries at remote voips, one to account for situations where “8” is used as the PBX access digit, and another for when “9” is used.

7. If you intend to use a SIP Proxy, enter the relevant information in the Call Signaling screen.

8. Enter the IP address of the MultiVOIP that you want to call.

9. Click OK to exit from the Outbound Phonebook Add Entry screen.

Phonebook Starter Config. MultiVOIP FXS Quick Start Guide

Inbound Phonebook

1. Open the browser and go to the IP address of the MultiVOIP unit.

2. Go to Phone Book | Inbound Phonebook | Add Entry.

3. In the “Remove Prefix” field, enter your local calling code (area code, country code, city code, etc.) preceded by any other “access digits” that are required to reach your local site from the remote voip location (think of it as though the call were being made through the PSTN – even though it will not be).

North America,

Long-Distance Example

Seattle-Chicago system.

Seattle is area 206. Chicago employees must dial 81 before dialing any Seattle number on the voip system.

Answer: 1206 is prefix to be

removed by local (Seattle) voip.

Euro, National Call

Example

London/Birming. system.

Inner London is 0207 area. Birmingham employees must dial 9 before dialing any London number on the voip system.

Answer: 0207 is prefix to be

removed by local (London) voip.

Euro, International Call Example Rotterdam/Bordeaux system.

Rotterdam is country code 31, city code 010. Bordeaux employees must dial 903110 before dialing any Rotterdam number on the voip system.

Answer: 03110 is prefix to be removed by local

(Rotterdam) voip.

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