Multi-Tech Systems MVPFX2-2 User Manual

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MultiVOIP FX

SIP Gateways

Models: MVPFX2-2

User Guide for Voice/IP Gateways

MVPFX2-4 MVPFX2-8

User Guide

S000411A

MultiVOIP FX Analog SIP Gateways

This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems,

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any

implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right

to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc.

to notify any person or organization of such revisions or changes.

Record of Revisions

Revision Description

A 06/29/06. Initial release. Describes 13.01 software release.

Patents

This Product is covered by one or more of the following U.S. Patent Numbers: 6151333, 5757801, 5682386, 5.301.274; 5.309.562;

5.355.365; 5.355.653; 5.452.289; 5.453.986. Other Patents Pending.

Trademark

Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo. Windows is a registered trademarks of Microsoft.

GENERAL CONTACT

Multi-Tech

Systems, Inc. 2205 Woodale Drive Mounds View,

Minnesota 55112, USA (763) 785-3500 (800) 328-9717 Fax: 763-785-9874

www.multitech.com

TECHNICAL SUPPORT

Country By E-mail By Phone

U.S. & Canada tsupport@multitech.com (800) 972-2439

France support@multitech.fr (33) 1-64 61 09 81

India support@multitechindia.com (91) 124-340778

U.K. support@multitech.co.uk (44) 118 959 7774

Rest of World support@multitech.com (763) 785-3500

(Models MVPFX2-2, MVPFX2-4 & MVPFX2-8)

CONTENTS

CHAPTER 1: OVERVIEW ......................................................................................................................................................5

ABOUT THIS MANUAL..............................................................................................................................................................6

INTRODUCTION TO ANALOG MULTIVOIP FX SIP GATEWAY VOICE-OVER-IP UNITS (MVPFX2-2/4/8) ................................7

MultiVOIP Front Panel LEDs...........................................................................................................................................10

COMPUTER REQUIREMENTS ...................................................................................................................................................12

SPECIFICATIONS .....................................................................................................................................................................12

INSTALLATION AT A GLANCE .................................................................................................................................................13

RELATED DOCUMENTATION...................................................................................................................................................13

CHAPTER 2: QUICK START GUIDE.................................................................................................................................14

MULTIVOIP STARTUP TASKS ................................................................................................................................................15

Phone/IP Details *Absolutely Needed* Before Starting the Installation...........................................................................16

Gather IP Information........................................................................................................................................................................16

Gather Telephone Information (Analog)........................................................................................................................................... 16

Config Info CheckList.......................................................................................................... ............................................................. 17

Identify Remote VOIP Site to Call.................................................................................................................................................... 17

Command/Control Computer Setup (Specs & Settings) ....................................................................................................18

Placement ..........................................................................................................................................................................18

Quick Hookup for MVPFX2-4 & MVPFX2-8....................................................................................................................19

Quick Hookup for MVPFX2-2...........................................................................................................................................20

Ensure that Java & Browser Versions will Support Web-Ba sed GUI...............................................................................21

Changing the IP Address through the Console Connection..............................................................................................21

Phone/IP Starter Configuration.........................................................................................................................................28

Phonebook Starter Configuration (with remote voip)........................................................................................................29

Outbound Phonebook........................................................................................................................................................................29

Inbound Phonebook........................................................................................................................................................................... 32

Phonebook Tips .................................................................................................................................................................34

Phonebook Example ..........................................................................................................................................................36

Connectivity Test ...............................................................................................................................................................41

Troubleshooting.................................................................................................................................................................43

CHAPTER 3: MECHANICAL INSTALLATION AND CABLI NG..................................................................................44

INTRODUCTION.......................................................................................................................................................................45

SAFETY WARNINGS ................................................................................................................................................................45

General Safety ...................................................................................................................................................................45

Lithium Battery Caution ....................................................................................................................................................45

Ethernet (WAN) Ports Caution..........................................................................................................................................45

Safety Warnings Telecom...................................................................................................................................................46

UNPACKING YOUR MULTIVOIP.............................................................................................................................................47

Unpacking the MVPFX2-4/8..............................................................................................................................................47

Unpacking the MVPFX2-2.................................................................................................................................................48

Safety Recommendations for Rack Installations of MVPFX2-4 or MVPFX2-8.................................................................50

19-Inch Rack Enclosure Mounting Procedure...................................................................................................................51

CABLING PROCEDURE FOR MVPFX2-4/8...............................................................................................................................52

Cabling Procedure for MVPFX2-2....................................................................................................................................53

CHAPTER 4: MULTIVOIP & AUXILIARY SOFTWARE...............................................................................................55

INTRODUCTION.......................................................................................................................................................................56

SUMMARY ..............................................................................................................................................................................56

CHAPTER 5: TECHNICAL CONFIGURATION...............................................................................................................57

CONFIGURING THE MULTIVOIP.............................................................................................................................................58

CONFIGURATION BY WEB GUI...............................................................................................................................................59

Pre-Requisites....................................................................................................................................................................59

IP Parameters.....................................................................................................................................................................................59

Telephony Interface Parameters........................................................................................................................................................ 60

Config Info CheckList.......................................................................................................... ............................................................. 60

Contents MultiVOIP User Guide

Procedure for Configuration by Web GUI (Summary)......................................................................................................61

Local Configuration Procedure (Detailed)........................................................................................................................61

CHAPTER 6: PHONEBOOK CONFIGURATION...........................................................................................................101

CONFIGURING MULTIVOIP PHONEBOOKS ...........................................................................................................................102

PHONEBOOK EXAMPLES .......................................................................................................................................................113

2 Site Example .................................................................................................................................................................113

Configuring Mixed Digital/Analog VOIP Systems ..........................................................................................................119

Call Completion Summaries............................................................................................................................................124

Variations in PBX Characteristics...................................................................................................................................127

CHAPTER 7: OPERATION AND MAINTENANCE.......................................................................................................128

OPERATION AND MAINTENANCE SUMMARY ........................................................................................................................129

System Information screen...............................................................................................................................................130

Statistics Screens .............................................................................................................................................................133

About Call Progress.........................................................................................................................................................133

About IP Statistics............................................................................................................................................................138

GENERAL OPERATION FUNCTIONS .......................................................................................................................................142

Change Username/Password...........................................................................................................................................142

Establishing a Username and Password........................................................................................................................................... 142

About Passwords & Login/Logout from Specific Computers.........................................................................................................143

Logout..............................................................................................................................................................................144

Save & Apply...................................................................................................................................................................144

Reboot Voip .....................................................................................................................................................................145

Restore Factory Defaults.................................................................................................................................................145

UPGRADING MULTIVOIP FIRMWARE...................................................................................................................................146

Introduction .....................................................................................................................................................................146

Identifying Current Firmware Version............................................................................................................................146

Obtaining Updated Firmware..........................................................................................................................................147

UPGRADING MULTIVOIP FIRMWARE VIA FTP CLIENT AND VOIP’S BUILT-IN FTP SERVER FUNCTION...............................149

SYSLOG SERVER FUNCTIONS ...............................................................................................................................................171

CHAPTER 8 WARRANTY, SERVICE, AND TECH SUPPORT....................................................................................174

LIMITED WARRANTY............................................................................................................................................................175

REPAIR PROCEDURES FOR U.S. AND CANADIAN CUSTOMERS ..............................................................................................175

TECHNICAL SUPPORT ...........................................................................................................................................................176

Contacting Technical Support.........................................................................................................................................176

CHAPTER 9: REGULATORY INFORMATION.............................................................................................................177

EMC, Safety, and R&TTE Directive Compliance............................................................................................................178

FCC DECLARATION..............................................................................................................................................................178

Industry Canada ..............................................................................................................................................................178

FCC Part 68 Telecom......................................................................................................................................................178

Canadian Limitations Notice...........................................................................................................................................179

WEEE Statement..............................................................................................................................................................180

APPENDIX A: CABLE PINOUTS.....................................................................................................................................181

APPENDIX A: CABLE PINOUTS.............................................................................................................................................182

Command Cable ..............................................................................................................................................................182

Ethernet Connector..........................................................................................................................................................182

APPENDIX B: TCP/UDP PORT ASSIGNMENTS...........................................................................................................183

WELL KNOWN PORT NUMBERS............................................................................................................................................184

PORT NUMBER ASSIGNMENT LIST........................................................................................................................................184

INDEX....................................................................................................................................................................................185

Chapter 1: Overview

Overview MultiVOIP User Guide

About This Manual

This manual is about Voice-over-IP products made by Multi-Tech Systems, Inc. It describes three analog MultiVOIP

FX units that operate with the SIP transmission protocol only, namely, models MVPFX2-2,

MVPFX2-4, and MVPFX2-8.

These MultiVOIP units can inter-operate with other contemporary analog MultiVOIP units (MVP130, MVP130FXS, MVP210, MVP410, and MVP810), with contemporary SIP-Surivability MultiVOIP units (MVP210-SS, MVP410-SS, and MVP810-SS), with contemporary BRI MultiVOIP units (MVP410ST & MVP810ST), with contemporary digital T1/E1/ISDN-PRI MultiVOIP units (MVP2410 and MVP3010), and with the earlier generation of MultiVOIP products (MVP200, MVP400, MVP800, MVP120, etc.)

The table below describes the vital characteristics of the various models described in this manual.

Analog MultiVOIP SIP-Only Gateways

Description

Model

Function analog voip gateway, SIP only,

MVPFX2-8 MVPFX2-4 MVPFX2-2

analog voip gateway, SIP only, web GUI only (no Windows GUI)

web GUI only (no Windows

GUI)

Capacity 8 channels 4 channels 2 channels Chassis/

19” 1U rack mount 19” 1U rack mount table-top unit

Mounting

How to Use This Manual. In short, use the index and the examples. When our readers crack open this large manual, they generally need one of two things: information on a very specific software setting or technical parameter (about telephony or IP) or they need help when setting up phonebooks for their voip systems. The index gives quick access to voip settings and parameters. It’s detailed. Use it. The best way to learn about phonebooks is to wade through examples like those in our Phonebook Configuration chapter. Finally, this manual is meant to be comprehensive. If you notice that something important is lacking, please let us know.

analog voip gateway, SIP only, web GUI only (no Windows GUI)

Additional Resources. The MultiTech web site (www.multitech.com) offers both a list of Frequently Asked Questions (the MultiVOIP FAQ) and a collection of resolutions of issues that MultiVOIP users have encountered (these are Troubleshooting Resolutions in the searchable Knowledge Base).

MultiVOIP FX User Guide Overview

Introduction to Analog MultiVOIP FX SIP Gateway Voice-over-IP Units (MVPFX2-2/4/8)

VOIP: The Free Ride. We proudly present Multi-Tech's MVPFX2-2/4/8 MultiVOIPTM FX SIP Gateways. These three models allow voice/fax communication to be transmitted at no additional expense over your existing IP network, which has ordinarily been data only. To access this free voice and fax communication, you simply connect the MultiVOIP to your telephone equipment and your existing Internet connection. These analog MultiVOIPs inter-operate readily with T1 or E1 MultiVOIP units.

WAN

SPD

COL

12345678

Figure 1-1: MVPFX2-8 Chassis

Power

Boot

LNK

FDX SPD COL

Voice/Fax 1 Voice/Fax 2Ethe rnet

Figure 1-2: MVPFX2-2 Chassis

Capacity. The MultiVOIP FX model MVPFX2-8 is an eight-channel unit, the model MVPFX2-4 is a fourchannel unit, and the MVPFX2-2 is a two-channel unit. All three of these MultiVOIP units have a 10/100Mbps Ethernet interface for its full-featured web-based configuration GUI and a console port for local access to basic startup configuration parameters (like the gateway’s IP address and password).

Mounting. Mechanically, the MVPFX2-4 and MVPFX2-8 MultiVOIP FX units are designed for a one-high industry-standard EIA 19-inch rack enclosure. The product must be installed by qualified service personnel in a restricted-access area, in accordance with Articles 110-16, 10-17, and 110-18 of the National Electrical Code, ANSI/NFPA 70. The MVPFX2-2 is a table-top unit.

Overview MultiVOIP User Guide

Phone System Transparency. These MultiVOIPs inter-operate with a telephone switch or PBX, acting as a switching device that directs voice and fax calls over an IP network. The MultiVOIPs have “phonebooks,” directories that determine to who calls may be made and the sequences that must be used to complete calls through the MultiVOIP. The phonebooks allow the phone user to interact with the VOIP system just as they would with an ordinary PBX or telco switch. When the phonebooks are set, special dialing sequences are minimized or eliminated altogether. Once the call destination is determined, the phonebook settings determine whether the destination VOIP unit must strip off or add dialing digits to make the call appear at its destination to be a local call.

Voip Protocol. The MVPFX units use the SIP protocol only. (“SIP” means Session Initiation Protocol.)

Data Compression & Quality of Service. The analog MultiVOIP

FX unit comes equipped with a variety of data compression capabilities, including G.723, G.729, and G.711 and features DiffServ quality-of-service (QoS) capabilities.

Management. Configuration and system management for the MVPFX2 units is done primarily through a web interface. Once you know the IP address of an MVPFX2 unit, you can contact that unit with a web browser and set the unit’s operating parameters, which are grouped into several separate screens.

Figure 1-3: The Presentation of the MultiVOIP Web-Based GUI (IP Parameters screen shown)

Certain base-level parameters (like the IP address and password of the unit) can be set by connecting the MVPFX2 unit’s “Console” receptacle to a serial connector on a PC (using a DB9-to-RJ45 connector).

The primary advantage of the web GUI is remote access for control and configuration. The controller PC and the MultiVOIP unit itself must both be connected to the same IP network and their IP addresses must be known.

MultiVOIP FX User Guide Overview

Logging of System Events. MultiTech has built SysLog Server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems.

Figure 1-4: Logging with SysLog

The SysLog Server resides in the MultiVOIP unit itself. To implement this functionality, you will need a SysLog client program (sometimes referred to as a “daemon”). SysLog client programs, both paid and freeware, can be obtained from Kiwi Enterprises, among other firms. See www.kiwisyslog.com

. SysLog client programs essentially give you a means of structuring console messages for convenience and ease of use.

MultiTech Systems does not endorse any particular SysLog client program. SysLog client programs by any qualified provider should suffice for use with MultiVOIP units. Kiwi’s brief description of their SysLog program indicates the typical scope of such programs. “Kiwi Syslog Daemon is a freeware Syslog Daemon for the Windows platform. It receives, logs, displays and forwards Syslog messages from hosts such as routers, switches, Unix hosts and any other syslog enabled device. There are many customizable options available.”

Overview MultiVOIP User Guide

MultiVOIP Front Panel LEDs

LED Types. The MultiVOIPs have two types of LEDs on their front panels:

(1) general operation LED indicators (for power, booting, and

ethernet functions), and

(2) channel operation LED indicators that describe the data traffic and performance in each VOIP data

channel. Active LEDs. On both the MVPFX2-4 and MVPFX2-8, there four WAN LEDs and eight channel-operation LEDs. However, on the MVPFX2-4, only the left four sets of channel-operation LEDs are functional. On the MVPFX2-8, all eight sets are functional.

WAN

SPD

COL

12345678

Figure 1-5. MVPFX2-8 LEDs

Similarly, the MVPFX2-2 has four WAN/Ethernet general-operation indicator LEDs and two channeloperation LEDs, one for each channel.

Voice/Fax 1 Voice/Fax 2Et hernet

Power

Boot

LNK

FDX SPD COL

Figure 1-6. MVPFX2-2 LEDs

MultiVOIP FX User Guide Overview

LED Descriptions for MultiVOIP-FX2 Units

Front Panel LED Definitions

LED NAME DESCRIPTION

General Operation LEDs (one set on each MultiVOIP model)

Power Indicates presence of power.

Boot

Ethernet

After power up, the Boot LED will be on briefly while the MultiVOIP is booting. It lights whenever the MultiVOIP is booting or downloading a setup configuration data set.

FDX. LED indicates whether Ethernet connection is half-duplex or full-duplex (FDX) and, in half-duplex mode, indicates occurrence of data collisions. LED is on constantly for full-duplex mode; LED is off constantly for half-duplex mode. When operating in half-duplex mode, the LED will flash during data collisions. LNK. Link/Activity LED. This LED is lit if Ethernet connection has been made. It is off when the link is down (i.e., when no Ethernet connection exists). While link is up, this LED will flash off to indicate data activity.

SPD. Data speed indicator. When lit, data rate is 100 Mbps. When not lit, data rate is 10 Mbps.

COL. Collision indicator. Lit when data collision is detected on Ethernet network.

Channel-Operation LEDs

Voice/Fax 1

Voice/Fax 2

1, 2, 3, ... 8

On MVPFX2-2 only. This indicator is lit when there is call activity on Channel 1. If the voip channel is operating as FXS, the LED is ON when the device attached to the channel is off hook. If the voip channel is operating as FXO, the LED is ON when the voip has seized the line.

On MVPFX2-2 only. This indicator is lit when there is call activity on Channel 2. If the voip channel is operating as FXS, the LED is ON when the device attached to the channel is off hook. If the voip channel is operating as FXO, the LED is ON when the voip has seized the line.

On MVPFX2-4 and MVPFX2-8. There is one LED for each voip channel. The indicator for any channel is lit when there is call activity on that voip channel. If the voip channel is operating as FXS, the LED is ON when the device attached to the channel is off hook. If the voip channel is operating as FXO, the LED is ON when the voip has seized the line.

Overview MultiVOIP User Guide

Computer Requirements

The command computer used in conjunction with the MultiVOIP must meet these requirements:

(a) any reasonably modern PC, (b) must have an up-to-date version of Java installed (v. 1.5 or higher), (c) must have an up-to-date web browser installed (at this writing, up-to-date browsers would include Internet Explorer 6.0(+), Netscape 6.0(+), or Mozilla FireFox 1.0(+).), (d) must have IP access to the MultiVOIP, and (e) optionally, have an available serial COM port for a console connection to the MultiVOIP.

This PC will generally be in contact with the MVPFX2 unit via the web. The Console connection, which requires a cable directly between the PC and the MultiVOIP is, essentially, a backup method of connecting to the voip. This direct connection can be used to reset the MultiVOIP’s IP address and to upgrade firmware. The direct connection is not involved in the general operation of the MultiVOIP unit.

Specifications

Parameter

Operating Voltage/ Current

Mains Frequencies Power Consumption Mechanical Dimensions

Weight 7.1 lbs.

Operating Temperature

Storage Temperature

/Model

MVPFX2-4

100-240 VAC,

1.2 - 0.6 A

50/60 Hz 50/60 Hz 50/60 Hz

16 watts 26 watts 10 watts

1.75” H x

17.4” W x

8.5” D

4.5cm H x

44.2 cm W x

21.6 cm D

(3.2 kg) includes power supply 0° to +60°C (32° to +120°F); humidity range 20-90% (noncondensing)

-10°C to +85°C -10°C to +85°C -10°C to +85°C

MVPFX2-8 MVPFX2-2

100-240 VAC

1.2 - 0.6 A

1.75” H x

17.4” W x

8.5” D

4.5cm H x

44.2 cm W x

21.6 cm D

7.24 lbs. (3.5 kg) includes power supply 0° to +60°C (32° to +120°F); humidity range 20-90% (non-condensing)

9 VDC, 1 A, External power supply

6.2” W x 9” D x

1.4” H

15.8cm W x

22.9cm D x

3.6cm H

1.8lbs (.82kg)

2.6lbs (1.17kg) without supply

0° to +60°C (32° to +120°F); humidity range 20-90% (non-condensing)

MultiVOIP FX User Guide Overview

Installation at a Glance

The basic steps of installing your MultiVOIP network involve unpacking the units, connecting the cables, and configuring the units using the MultiVOIP web-based graphic user interface (GUI), and confirming connectivity with another voip site. This process results in a fully functional Voice-Over-IP network.

Related Documentation

The MultiVOIP User Guide (the document you are now reading) comes in electronic form and is included on your system CD. It presents in-depth information on the features and functionality of Multi-Tech’s MultiVOIP Product Family. The MultiVOIP Cabling Guide, a printed document, is shipped with each MVPFX2 unit.

The CD media is produced using Adobe Acrobat print your copy of a user guide, load Acrobat Reader the MultiVOIP CD and is also a free download from Adobe’s Web Site:

for viewing and printing the user guide. To view or

on your system. The Acrobat Reader is included on

www.adobe.com/prodindex/acrobat/readstep.html

This MultiVOIP User Guide is also available on Multi-Tech’s Web site at:

http://www.multitech.com

Viewing and printing a user guide from the Web also requires that you have the Acrobat Reader loaded on your sys tem. To select the MultiVOIP User Guide from the Multi-Tech Systems home page, click Documents and then click MultiVOIP Family in the product list drop-down window. All documents for this MultiVOIP Product Family will be displayed. You can then choose User Guide (MultiVOIP Product Family) to view or download the .pdf file.

Entries (organized by model number) in the “knowledge base” and ‘troubleshooting resolutions’ sections of the MultiTech web site (found under “Support”) constitute another source of help for problems encountered in the field.

Chapter 2: Quick Start Guide

MultiVOIP FX Quick Start Guide Preliminaries & Info Gathering

This chapter contains streamlined instructions to get the MultiVOIP up and running quickly. These startup instructions include assistance on setting up the MultiVOIP’s Inbound and Outbound Phonebooks. These sections of the Quick Start Guide may be particularly useful for phonebook configuration:

Phonebook Starter Configuration Phonebook Tips Phonebook Example (One Common Situation)

The Quick Start Guide also contains a “Phonebook Worksheet” section. You may want to print out several worksheet copies. Paper copies can be very helpful in comparing phonebooks at multiple sites at a glance. This will assist you in making the phonebooks clear and consistent and will reduce ‘surfing’ between screens on the configuration program.

A printed Cabling Guide is shipped with the MultiVOIP and an electronic copy is included on the Product CD.

MultiVOIP Startup Tasks

Task Summary

 Collecting Phone/IP

Details ( vital! )

 Command/Control

Computer Setup:

The MultiVOIP must be configured to interface with your particular phone system and IP network. To do so, certain details must be known about those phone and IP systems.

Some modest minimum specifications must be met. A COM port must be set up.

Specs & Settings

 Placement

Decide where you’ll mount the voip.

 Hookup Connect power, phone, and data cables per the Quick

Hookup diagrams in this chapter.

 Software Installation Check that an up-to-date version of Java (version 1.5) is

on your computer. If not, install it from the MultiVOIP CD or the Java website.

 Phone/IP Starter

Configuration

 Phonebook Starter

Configuration

You will enter phone numbers and IP addresses. You’ll use default parameter values where possible to get the system running quickly. Use “Config Info CheckList” (page 17).

The phonebook is where you specify how calls will be routed. To get the system running quickly, you’ll make phonebooks for just two voip sites.

 Connectivity Test You’ll find out if your voip system can carry phone calls

between two sites. That means you’re up and running!

 Troubleshooting Detect and remedy any problems that might have

prevented connectivity.

Preliminaries & Info Gathering MultiVOIP FX Quick Start Guide

Phone/IP Details *Absolutely Needed* Before Starting the Installation

The MultiVOIP will interface with both the IP network and the phone system. You must gather information about the IP network and about the phone system so that the MultiVOIP can be configured to operate with them properly. A summary of this configuration information appears on page 17 (“Config Info CheckList”).

Gather IP Information

Ask your computer network



administrator.

• IP Address

• IP Mask

• Gateway

• Domain Name Server (DNS) Info (optional)

IP Network Parameters: Record for each VOIP Site in System

Info needed to operate:

all MultiVOIP models.

Phone/IP Details *Absolutely Needed*

Gather Telephone Information (Analog)

Analog Phone Parameters



Ask phone company or telecom manager.

• Which interface type is used?

FXS_____ FXO_____

• If FXS, determine whether the line will be used for a phone, fax, or KTS (key telephone system)

• If FXO, determine if line will be an analog PBX extension or an analog line from a telco central office

Analog Telephony Interface Parameters:

Record for this VOIP Site

Needed for:

MVPFX2-8 MVPFX2-4 MVPFX2-2

MultiVOIP FX Quick Start Guide Preliminaries & Info Gathering

Config Info CheckList

Type of Config Info Gathered

MultiVOIP Configuration screen on which to enter Config

√

Info

IP info for voip unit

● IP address

● Gateway

● DNS IP (if used)

Interface Type (Choices: FXS or FXO*)

Country Code Regional Parameters

Network Locations of SIP Proxy units, if used (IP Address or Domain Name)

Reminder: Be sure to Save & Apply after entering configuration values.

IP Parameters

Interface Parameters

*In FXO/FXS systems, channels used for phone, fax, or key system are FXS; channels used for analog PBX extensions or analog telco lines are FXO.

SIP Call Signaling

Identify Remote VOIP Site to Call

When you’re done installing the MultiVOIP, you’ll want to confirm that it is configured and operating properly. To do so, it’s good to have another voip that you can call for testing purposes. You’ll want to confirm end-to-end connectivity. You’ll need IP and telephone information about that remote site.

If this is the very first voip in the system, you’ll want to coordinate the installation of this MultiVOIP with an installation of another unit at a remote site.

Command PC & Voip Hookups MultiVOIP FX Quick Start Guide

Command/Control Computer Setup (Specs & Settings)

The computer used for command and control of the MultiVOIP

The configuration tasks and control tasks the PC will have to do with the MultiVOIP are not especially demanding. Still, we recommend using a reasonably new computer. The computer that you use to configure your MultiVOIP need not be dedicated to the MultiVOIP after installation is complete.

COM port on controller PC. If you choose to use the MultiVOIP’s Console connection, you will need an available COM port on the controller PC. You’ll need to know which COM port is available for use with the MultiVOIP (COM1, COM2, etc.).

Placement

Mount your MultiVOIP in a safe and convenient location where cables for your network and phone system are accessible. Rack-mounting instructions are in Chapter 3: Mechanical Installation & Cabling.

MultiVOIP FX Quick Start Guide Command PC & Voip Hookups

Quick Hookup for MVPFX2-4 & MVPFX2-8

Command PC & Voip Hookups MultiVOIP FX Quick Start Guide

Quick Hookup for MVPFX2-2

Voice/Fax Channel 1 - 2 Connections

PSTN

VOICE/FAX 1 WAN CONSOLE

FXS FXSFXO FXO

FXS FXO

Connectors

VOICE/FAX 2 POWER

RJ-11

GND

FX S

FXO

10/100 RS- 232

RJ-45

Connectors

Power Connection

DB-9 Connector

Computer Serial Port

Console Port Connection

WAN/ Ethernet Co nnect ion

Auxiliary Software Issues MultiVOIP FX Quick Start Guide

Ensure that Java & Browser Versions will Support Web-Based GUI

For more details, see Chapter 4: Software Installation in User Guide.

1. MultiVOIP must be properly cabled. Power must be turned on.

2. Is Java Runtime program at level 1.5 or greater? If not, load up-to-date Java version from MultiVOIP CD or from Java web site.

3. Is web browser of a sufficiently recent version to support MultiVOIP web GUI? (The browser must be Internet Explorer 6.0(+), Netscape 6.0(+), or FireFox 1.0(+).) If not, download a browser version that is new enough to support the web GUI.

4. Browse to IP address of MultiVOIP unit (default is 192.168.2.1).

5. If username and password have been established, enter them when prompted by voip.

6. Use web browser GUI to continue with configuration and operation of voip.

Changing the IP Address through the Console Connection

At its initial bootup, the default IP address of the MultiVOIP is 192.168.2.1. If you are not able to access the web GUI through this IP address (192.168.2.1), then use the procedure below to set a valid IP for operation of th e MultiVOIP on your network.

This procedure also works if the IP address is forgotten.

1. Connect a cable between the MultiVOIP’s “Console” connector and a serial cable on the computer.

2. Launch HyperTerminal or a similar communications program.

Phone/IP Starter Config. MultiVOIP FX Quick Start Guide

3. Establish a ‘connection’ in HyperTerminal.

4. Check that HyperTerminal is addressing the correct COM port.

MultiVOIP FX Quick Start Guide Phone/IP Starter Config.

5. Check that HyperTerminal’s data rate is set to 115200bps.

6. To begin, HyperTerminal must be connected and ready.

Phone/IP Starter Config. MultiVOIP FX Quick Start Guide

7. Reboot the MultiVOIP by turning off its power and turning it back on again. The ARMBoot prompt will appear on the HyperTerminal screen.

When this screen appears, you must quickly press any key to stop the regular boot-up process (the manual boot process).

8. Type setenv ipaddr a.b.c.d where a, b, c, & d are the octet values for the desired IP address of the voip.

Press Enter.

Note: When using the setenv command, be careful in your spelling. If you mis-spell ipaddr as “ipadde” for

example, the ARMBoot program will create a new and useless variable entitled ipadde and will not change the value of the ipaddr variable.

MultiVOIP FX Quick Start Guide Phone/IP Starter Config.

9. To confirm that the ipaddr (voip IP address) was indeed changed to the value you want, type printenv at the mvp-boot> prompt and then press Enter.

10. Type saveenv and press Enter.

11. Turn the voip off and then on again to reboot it.

Phone/IP Starter Config. MultiVOIP FX Quick Start Guide

12. Allow the voip to boot up again normally (this will take a few minutes) with the console connection still

active. When the rebooting process is complete (when the boot light is no longer lit), type 1 and press Enter.

NOTE: This change of IP address is only temporary. You must complete this procedure to make the

change of IP address permanent.

13. Use a web browser to browse to the voip using the IP address that you have just assigned.

14. In the web browser, click on IP Parameters in the sidebar list.

In each field, enter the values that fit your particular network.

MultiVOIP FX Quick Start Guide Phone/IP Starter Config.

Click OK.

15. In the sidebar menu, click Save & Apply. Allow the voip to Reboot.

Phone/IP Starter Config. MultiVOIP FX Quick Start Guide

Phone/IP Starter Configuration

Full details here:

MVPFX2-2 MVPFX2-4 MVPFX2-8

1. Open a browser and go to the IP Address of the MVPFX2 unit. In the sidebar menu click Configuration.

2. Go to Configuration | IP. Enter or alter any IP Parameters, as needed. Click OK.

3. Go to Configuration | Voice/Fax. Select Coder | “Automatic.” At the right-hand side of the dialog box, click OK. If you know any specific parameter values that will apply to your system, enter them. Click Copy Channel. Select Copy to All. Click Copy. At main Voice/Fax Parameters screen, click OK to exit from the dialog box.

4. Enter telephone system information. Go to Configuration | Interface. Enter parameters obtained from phone company or PBX administrator. Click OK.

5. Go to Configuration | Regional Parameters. Select the Country/Region that fits your situation. Click

OK and confirm. Click OK to exit from the dialog box.

6. Go to Configuration | Logs/Traces. Select “Enable Console Messages.” Click OK.

To do logging with a SysLog client program, click on “SysLog Server – Enable” in the Logs/Traces screen. To implement this function, you must install a SysLog client program. For more info, see the “SysLog Server Functions” section of the Operation & Maintenance chapter of the

7. Go to Save &Apply. Click OK. This will save the parameter values that you have just entered.

The MultiVOIP’s “BOOT” LED will light up while the configuration file is being saved and loaded into the MultiVOIP. Don’t do anything to the MultiVOIP until the “BOOT “LED is off (a loss of power at this point could cause the MultiVOIP unit to lose the configuration settings you have made).

Technical Configuration chapter

in User Guide

User Guide.

END OF PROCEDURE.

MultiVOIP FX Quick Start Guide Phonebook Starter Config.

Phonebook Starter Configuration (with remote voip)

If the topic of voip phone books is new to you, it may be helpful to read the PhoneBook Tips section (page

34) before starting this procedure.

To do this part of the quick setup, you need to know of another voip that you can call to conduct a test. Ideally, a test of two voips at the same physical location connected back-to-back should be done first. A secondary test should be done between two voips at different locations, typically with one voip located somewhere outside of your building. You must know the phone number and IP address for that site. We are assuming here that the MultiVOIP will operate in conjunction with a PBX.

You must configure both the Outbound Phonebook and the Inbound Phonebook. A starter configuration only means that two voip locations will be set up to begin the system and establish voip communication.

Outbound Phonebook

1. Open the browser and go to the IP address of the MultiVOIP unit. In the sidebar menu, select Phone Book

2. Go to Outbound Phonebook | Add Entry.

3. On a sheet of paper, write down the calling code of the remote voip (area code, country code, city code, etc.) that you’ll be calling.

Follow the example that best fits your situation.

North America,

Long-Distance Example

Technician in Seattle (area

206) must set up one voip there, another in Chicago (area 312, downtown).

Answer: Write down 312.

Euro, National Call

Example

Technician in central

London (area 0207) to set up voip there, another in Birmingham (area 0121).

Answer: write down 0121.

Euro, International Call Example Technician in Rotterdam (country 31; city 010) to

set up one voip there, another in Bordeaux (country 33; area 05).

Answer: write down 3305.

Phonebook Starter Config. MultiVOIP FX Quick Start Guide

4. Suppose you want to call a phone number outside of your building using a phone station that is an

extension from your PBX system (if present). What digits must you dial? Often a “9” or “8” must be dialed to “get an outside line” through the PBX (i.e., to connect to the PSTN). Generally, “1 “or “11” or “0” must be dialed as a prefix for calls outside of the calling code area (long-distance calls, national calls, or international calls).

On a sheet of paper, write down the digits you must dial before you can dial a remote area code.

North America,

Long-Distance Example

Seattle-Chicago system.

Seattle voip works with PBX that uses “8” for all voip calls. “1” must immediately precede area code of dialed number.

Answer: write down 81.

Euro, National Call

Example

London/Birming. system.

London voip works with PBX that uses “9” for all out-of-building calls whether by voip or by PSTN. “0” must immediately precede area code of dialed number.

Answer: write down 90.

Euro, International Call Example Rotterdam/Bordeaux system.

Rotterdam voip works with PBX where “9” is used for all out-of-building calls. “0” must precede all international calls.

Answer: write down 90.

5. In the “Destination Pattern” field of the Outbound Phone Book Add Entry screen, enter the digits from

step 4 followed by the digits from step 3.

North America,

Long-Distance Example

Seattle-Chicago system.

Answer: enter 81312 as

Destination Pattern in Outbound Phone-book of Seattle voip.

Euro, National Call

Example

London/Birming. system.

Leading zero of Birmingham area code is dropped when combined with national-dialing access code. (Such practices vary by country.)

Answer: enter 90121 as

Destination Pattern in Outbound Phonebook of London voip. Not 900121.

Euro, International Call Example Rotterdam/Bordeaux system.

Answer: enter 903305 as Destination Pattern in

Outbound Phonebook of Rotterdam voip.

MultiVOIP FX Quick Start Guide Phonebook Starter Config.

6. In the “Remove Prefix” field, enter the initial PBX access digit (“8” or “9”).

North America,

Long-Distance Example

Seattle-Chicago system.

Answer: enter 8 in “Remove

Prefix” field of Seattle Outbound Phonebook.

Euro, National Call

Example

London/Birming. system.

Answer: enter 9 in “Remove

Prefix” field of London Outbound Phonebook.

Euro, International Call Example Rotterdam/Bordeaux system.

Answer: enter 9 in “Remove Prefix” field of Outbound

Phonebook for Rotterdam voip.

Some PBXs will not ‘hand off’ the “8” or “9” to the voip. But for those PBX units that do, it’s important to enter the

“8” or “9” in the “Remove Prefix” field in the Outbound Phonebook. This precludes the problem of having to make two inbound phonebook entries at remote voips, one to account for situations where “8” is used as the PBX access digit, and another for when “9” is used.

7. If you intend to use a SIP Proxy, enter the relevant information in the Call Signaling screen.

8. Enter the IP address of the MultiVOIP that you want to call.

9. Click OK. to exit from the Outbound Phonebook Add Entry screen.

Phonebook Starter Config. MultiVOIP FX Quick Start Guide

Inbound Phonebook

1. Open the browser and go to the IP address of the MultiVOIP unit.

2. Go to Phone Book | Inbound Phonebook | Add Entry.

3. In the “Remove Prefix” field, enter your local calling code (area code, country code, city code, etc.) preceded by any other “access digits” that are required to reach your local site from the remote voip location (think of it as though the call were being made through the PSTN – even though it will not be).

North America,

Long-Distance Example

Seattle-Chicago system.

Seattle is area 206. Chicago employees must dial 81 before dialing any Seattle number on the voip system.

Answer: 1206 is prefix to be

removed by local (Seattle) voip.

Euro, National Call

Example

London/Birming. system.

Inner London is 0207 area. Birmingham employees must dial 9 before dialing any London number on the voip system.

Answer: 0207 is prefix to be

removed by local (London) voip.

Euro, International Call Example Rotterdam/Bordeaux system.

Rotterdam is country code 31, city code 010. Bordeaux employees must dial 903110 before dialing any Rotterdam number on the voip system.

Answer: 03110 is prefix to be removed by local

(Rotterdam) voip.

MultiVOIP FX Quick Start Guide Phonebook Starter Config.

4. In the “Add Prefix” field, enter any digits that must be dialed from your local voip to gain access to the

PSTN.

North America,

Long-Distance Example

Seattle-Chicago system.

On Seattle PBX, “9” is used to get an outside line.

Answer: 9 is prefix to be

added by local (Seattle) voip.

Euro, National Call

Example

London/Birming. system.

On London PBX, “9” is used to get an outside line.

Answer: 9 is prefix to be

added by local (London) voip.

Euro, International Call Example Rotterdam/Bordeaux system.

On Rotterdam PBX, “9” is used to get an outside line.

Answer: 9 is prefix to be added by local (Rotterdam)

voip.

5. In the “Channel Number” field, enter “Hunting.” A “hunting” value means the voip unit will assign the call to the first available channel. If desired, specific channels can be assigned to specific incoming calls (i.e., to any set of calls received with a particular incoming dialing pattern).

6. In the “Description” field, it is useful to describe the ultimate destination of the calls. For example, in a

New York City voip system, “incoming calls to Manhattan office,” might describe a phonebook entry, as might the descriptor “incoming calls to NYC local calling area.” The description should make the routing of calls easy to understand. (40 characters max.)

North America,

Long-Distance Example

Seattle-Chicago system.

Possible Description:.

Free Seattle access, all employees

Euro, National Call

Example

London/Birming. system.

Possible Description:.

Local-rate London access, all empl.

Euro, International Call Example Rotterdam/Bordeaux system.

Possible Description:. Local-rate Rotterdam access, all

empl.

7. Repeat steps 2-6 for each inbound phonebook entry. When all entries are complete, go to step 8.

8. Click OK to exit the inbound phonebook screen.

9. Click on Save & Apply. Click OK. Then click Reboot Voip.

Your starter inbound phonebook configuration is complete.

Phonebook Tips MultiVOIP FX Quick Start Guide

Phonebook Tips

Preparing the phonebook for your voip system is a complex task that, at first, seems quite daunting. These tips may make the task easier.

Use Dialing Patterns, Not Complete Phone Numbers. You will not generally enter complete phone numbers

in the voip phonebook. Instead, you’ll enter “destination patterns” that involve area codes and other digits. If the destination pattern is a whole area code, you’ll be assigning all calls to that area code to go to a particular voip which has a unique IP address. If your destination pattern includes an area code plus a particular local phone exchange number, then the scope of calls sent through your voip system will be narrowed (only calls within that local exchange will be handled by the designated voip, not all calls in that whole area code). In general, when there are fewer digits in your destination pattern, you are asking the voip to handle calls to more destinations.

The Four Types of Phonebook Digits Used. Important!

“Destination patterns” to be entered in your phonebook will generally consist of:

(a) calling area codes, (b) access codes, (c) local exchange numbers, and (d) specialized codes.

Although voip phonebook entries may look confusing at first, it’s useful to remember that all the digits in any phonebook entry must be of one of these four types.

(a)

calling area codes. There are different names for these around the world: “area codes,” “city codes,”

“country codes,” etc. These codes, are used when making non-local calls. They always precede the phone number that would be dialed when making a local call.

(b)

access codes. There are digits (PSTN access codes) that must be dialed to gain access to an operator, to

access the publicly switched ‘long-distance’ calling system(North America), to access the publicly switched ‘national’ calling system (Europe and elsewhere), or to access the publicly switched ‘international’ calling system (worldwide).

There are digits (PBX access codes) that must be dialed by phones connected to PBX systems or key systems. Often a “9” must be dialed on a PBX phone to gain access to the PSTN (‘to get an outside line’). Sometimes “8” must be dialed on a PBX phone to divert calls onto a leased line or to a voip system. However, sometimes PBX systems are ‘smart’ enough to route calls to a voip system without a special access code (so that “9” might still be used for all calls outside of the building).

There are also digits (special access codes) that must be dialed to gain access to a particular discount longdistance carrier or to some other closed or proprietary telephone system.

(c)

local exchange numbers. Within any calling area there will be many local exchange numbers. A single

exchange may be used for an entire small town. In cities, an exchange may be used for a particular neighborhood (although exchanges in cities do not always cover easily discernible areas). Organizations like businesses, governments, schools, and universities are also commonly assigned exchange numbers for their exclusive use. In some cases, these organizational-assigned exchanges can become non-localized because the exchange is assigned to one facility and linked, by the organization’s private network, to other sometimes distant locations.

(d)

specialized codes. Some proprietary voip units assign, to sites and phone stations, numbers that are not

compatible with PSTN numbering. This can also occur in PBX or key systems. These specialized numbers must be handled on a case-by-case basis.

MultiVOIP FX Quick Start Guide Phonebook Tips

Knowing When to Drop Digits. Example

When calling area codes and access codes are used in combination, a leading “1” or “0” must sometimes be dropped.

Phonebook Entry 

Using a Comma. Detail

Commas are used in telephone dialing strings to indicate a pause to allow a dial tone to appear (common on PBX and key systems). Commas may be used only in the “Add Prefix” field of the Inbound Phonebook.

Area code for Inner London is listed as “0207.” However, in international calls the leading “0” is dropped.

International Access Code

, = 1-second pause

in many PBX systems

(not needed in all)

U.K.

Country

Code

Leading Zero Dropped from Area Code

Ease of Use. The phonebook setup determines how easy the voip system is to use. Generally, you’ll

want to make it so dialing a voip call is very similar to dialing any other number (on the PSTN or through the PBX).

Avoid Unintentional Calls to Official/Emergency Numbers. Dialing a voip call will typically be somewhat

different than ordinary dialing. Because of this, it’s possible to set up situations, quite unwittingly, where phone users may be predisposed to call official numbers without intending to do so. Conversely, a voip/PBX system might also make it difficult to place an official/emergency call when one intends to do so. Study your phonebook setup and do some test-dialing on the system to avoid these pitfalls.

Inbound/Outbound Pattern Matching. In general, the Inbound Phonebook entries of the local voip unit will

match the Outbound Phonebook entries of the remote voip unit. Similarly, the Outbound Phonebook entries of the local voip unit will match the Inbound Phonebook entries of the remote voip unit. There will often be non-matching entries, but it’s nonetheless useful to notice the matching between the phonebooks.

Simulating Network in-lab/on-benchtop. One common method of configuring a voip network is to set up a

local IP network in a lab, connect voip units to it, and perhaps have phones connected on channel banks to make test calls.

Phonebook Example MultiVOIP FX Quick Start Guide

Phonebook Example

Boise Office

PBX System.

Main Number:

333-2700

(MVPFX2-8)

Inbound Phonebook

Each two entries. The first entry (4 digits) specifies how incoming calls from the ot her vo ip sit es w il l be han d led if they go out ont o the local PST N . Essentially, all those calls come to the receiving voip with a pattern beginnin g w it h voip removes those four digits becau se t h ey aren ’t need ed w hen dialing locally. The local voip at t ach es a “ 9” at t he beg i nni ng of th e nu mber t o get an out si d e l i ne. T he PBX then completes the call to the PSTN .

The second Inbound Ph on ebook ent ry (1 digit) is for receiving calls from com p any emp loy ees i n t he o t h er tw o citi es. The out-of -tow n empl oyee si m p ly di als 3 d ig i ts. T h e f ir st of t he three digits is uniquely used at each si t e and so act s as a d est i n at io n pat t er n (Bo ise ext ensi on s ar e 7xx, Sant a Fe ex t en si ons 2x x, Fl agst af f extensions 6xx).

The local voip sees the pattern in its inbound phone book and notes the first digit (here either 2, 5, or 6).

To make the match, this first digit,

2, 5, or 6 is pu t i n the “ Remov e Pref i x” field. This first digit must then be added back once agai n so t h at t he voip will send all three digits to the PBX. The PBX can then dial the

specific extension identified by the three-digit number.

Area: 208

40 extensions

204.16.49.73

8-Channel

VoIP

contai ns

1+area code. T he l ocal

Flagstaff Office

Area: 520

204.16.49.75

2-Channel Analog VoIP (MVPFX2-2)

PSTN

One Common Situation

V oip Exam p l e. This company has offices in three

d i ff er ent ci ti es. T h e PBX u ni ts al l op er ate al ik e. Notably, they all give access to outside lines using “9.” They all are ‘smart’ enough to identify voip calls without using a special access digit (“ 8” is used in som e system s). Fi nal l y, t he sy stem op er ates so t h at emp l oy ees i n an y of f i ce can d i al emp loy ees i n any other off ice using onl y thr ee d igits. Here are the p h o n eb o o k s need ed f or th at sy st em .

Santa Fe Office

Area: 505

204.16.49.74

4-Channel Analog VoIP (MVPFX2-4)

Network

Each

Outbound Phonebook

pairs of entries, two entries for each r em ote si te. W hen ev er an ou t -of - tow n em p l o y ee di al s a 12-d i g i t nu m ber beginning w it h the listed 5-digi t destination pattern (9+1+area code) of anot her com pan y locati on , the PBX hands the call to the voip system. The local voip strips off the “9” and directs t h e cal l t o t h e I P ad d r ess of t he r em ot e voip. The remote voip receives the call and hands it to its PBX. The PBX then completes the call to the PSTN.

The one- d i gi t patterns pertain to 3-digit calling bet w een co m pany emp loy ees.

PBX System. Main Number: 444-3200

PSTN

Outbound

20 extensions

con t ai ns t w o

destination

PBX System. Main Number: 777-5600

10 extensions

PSTN

MultiVOIP FX Quick Start Guide Phonebook Example

Voip Sites with Phonebooks

Boise Office

PBX System.

Main Number:

333-2700

Area: 208

PSTN

40 extensions

Inbound Phonebook Outbound Phonebook

Prefix to Remove 91208 9, Incoming calls

7 7 i ncoming calls

204.16.49.73

8-Channel

VoIP

(MVPFX2-8)

Network

Santa Fe Voip Santa Fe Voip

Inbound Phonebook Outbound Phonebook

Prefix to Add

Description Incoming Calls

to PSTN, Santa Fe local calls

to extensions of company’s PBX system in Santa Fe

Prefix to Remove 91505 9, Incoming calls

2 2 Incoming calls

Total Digits

Prefix to Remove

Destin. Pattern 91208 12 none none 204.

7 3 none none 204.

91520 12 none none 204.

6 3 none none 204.

Boise Voip Boise Voip

Prefix to Add

Description Incoming Calls

to PSTN, Boise Area

to extensions of company’s PBX system in Boise

Total

Prefix to

Destin.

Digits

Pattern 91505 12 none none

2 3 none none

91520 12 none none 204.

6 3 none none 204.

Remove

Prefix to AddIPAddr

Santa Fe Office

Prefix to AddIPAddr

16.49. 73

16.49. 75

Description Outgoing Calls

Outgoing calls to Boise area

3-digit calls to Boise employees (extensions 700-790) Outgoing calls to Flagstaff area 3-digit calls to Flagstaff employees (extensions 600-630)

PBX System. Main Number: 444-3200

204.

16.49. 74

204.

16.49. 74

16.49. 75

Area: 505

204.16.49.74

(MVPFX2-4)

PSTN

Description Outgoing Calls

Outgoing calls to Santa Fe area 3-digit calls to Santa Fe employees (extensions 200 to 240) Outgoing calls to Flagstaff area 3-digit calls to Flagstaff employees (extensions 600-630)

4-Channel

VoIP

20 extensions

Flagstaff Office

Area: 520

204.16.49.75

2-Channel

VoIP

(MVPFX2-2)

PBX System. Main Number: 777-5600

10 extensions

PSTN

Flagstaff Voip Flagstaff Voip

Inbound Phonebook Ou tbound Phonebook

Prefix to Add

Description Incoming Calls

to PSTN, Flagstaff local calls

to extensions of company’s PBX system in Flagstaff

Prefix to Remove 91520 9 Incoming calls

6 6 Incoming calls

Total Digits

Prefix to Remove

Destin. Pattern 91505 12 none none

2 3 none none

91208 12 none none

7 3 none none

Prefix to AddIPAddr

204.16 .49.74

204.16 .49.73

Description Outgoing Calls

Outgoing calls to Santa Fe area

3-digit calls to Santa Fe employees (extensions 200-240) Outgoing calls to Boise area 3-digit calls to Boise employees (extensions 700-790)

Phonebook Example MultiVOIP FX Quick Start Guide

Sample Phonebooks Enlarged

Boise Voip Boise Voip

Inbound Phonebook Outbound Phonebook

Prefix

Prefi x to Remove

to Add

Description Incoming Calls

91208 9, Incoming calls

to PSTN, Boise Area

7 7 i ncoming calls

to extensions of company’s PBX system in Boise

Santa Fe Voip Santa Fe Voip

Inbound Phonebook Outbound Phonebook

Prefix to Remove 91505 9, Incoming calls

2 2 Incoming calls

Prefix to Add

Destin. Pattern 91505 12 none none

2 3 none none

91520 12 none none 204.

6 3 none none 204.

Description Incoming Calls

to PSTN, Santa Fe local calls

to extensions of company’s PBX system in Santa Fe

Total Digits

Prefix to Remove

Prefix to AddIPAddr

204.

16.49. 74

204.

16.49. 74

Description Outgoing Calls

Outgoing calls to Santa Fe area 3-digit calls to Santa Fe employees (extensions 200 to 240) Outgoing calls to Flagstaff

16.49. area

3-digit calls to Flagstaff

16.49. employees

(extensions 600-630)

Destin. Pattern

Digits

Prefix to Remove

Prefix to AddIPAddr

Total

91208 12 none none 204.

7 3 none none 204.

91520 12 none none 204.

6 3 none none 204.

16.49. 73

16.49. 75

Description Outgoing Calls

Outgoing calls to Boise area

3-digit calls to Boise employees (extensions 700-790) Outgoing calls to Flagstaff area 3-digit calls to Flagstaff employees (extensions 600-630)

Flagstaff Voip Flagstaff Voip

Inbound Phonebook Outbound Phonebook

Prefix to Remove 91520 9 Incoming calls

6 6 Incoming calls

Prefix to Add

Description Incoming Calls

to PSTN, Flagstaff local calls

to extensions of company’s PBX system in Flagstaff

Destin. Pattern

Digits

Prefix to Remove

Prefix to AddIPAddr

Total

91505 12 none none

2 3 none none

91208 12 none none

7 3 none none

204.16 .49.74

204.16 .49.73

Description Outgoing Calls

Outgoing calls to Santa Fe area

3-digit calls to Santa Fe employees (extensions 200-240) Outgoing calls to Boise area 3-digit calls to Boise employees (extensions 700-790)

MultiVOIP FX Quick Start Guide Phonebook Example

Phonebook Worksheet

Voip Location/ID:____________________________

Inbound Phonebook Outbound Phonebook

Prefix

Prefix to Remove

to Add

Other Details:

Inbound Phonebook Outbound Phonebook

Prefix to Remove

Description Incoming Calls

Destin. Pattern

Voip Location/ID:____________________________

Prefix

Description

to Add

Incoming Calls

Total Digits

Destin. Pattern

Prefix to Remove

Total Digits

Prefix to AddIPAddr

Prefix to Remove

Description Outgoing Calls

Prefix to AddIPAddr

Description Outgoing Calls

Other Details:

Voip Location/ID:____________________________

Inbound Phonebook Outbound Phonebook

Prefix

Prefix to Remove

to Add

Description Incoming Calls

Destin. Pattern

Total Digits

Prefix to Remove

Prefix to AddIPAddr

Description Outgoing Calls

Other Details:

Phonebook Example MultiVOIP FX Quick Start Guide

Enlarged Phonebook Worksheet

MultiVOIP FX Quick Start Guide Connectivity Test

Connectivity Test

The procedures “Phone/IP Starter Configuration” and “Phonebook Starter Configuration” must be completed before you can do this procedure.

1. These connections must be made:

 MultiVOIP to local phone station

–OR-- MultiVOIP to extension of key phone system

 MultiVOIP to command PC

 MultiVOIP to Internet

2. Inbound Phonebook and Outbound Phonebook must both be set up with at least one entry in each. These entries must allow for connection between two voip units.

3. Console messages must be enabled. (If this has not been done already, go, in the MultiVOIP GUI, to Configuration | Logs and select the “Console Messages” checkbox.

4. Make sure that the COM port connection is free so that the HyperTerminal program can use it.

5. Open the HyperTerminal program.

6. Use HyperTerminal to receive and record console messages from the MultiVOIP unit. To do so, set up HyperTerminal as follows (setup shown is for Windows NT4; details will differ slightly in other MS operating systems):

 In the upper toolbar of the HyperTerminal screen, click on the Properties button.

 In the “Connect To” tab of the Connection Properties dialog box, click on the Configure

button.

 In the next dialog box, on the “General” tab, set “Maximum Speed” to 115200 bps.

 On the “Connection” tab, set connection preferences to:

Data bits: 8

Parity: none

Stop bits: 1

 Click OK twice to exit settings dialog boxes.

7. Make VOIP call on a local phone line accessing PSTN directly or through key system..

Connectivity Test MultiVOIP FX Quick Start Guide

8. Read console messages recorded on HyperTerminal.

Console Messages from Originating VOIP. The voip unit that originates the call will send back messages like that shown below.

[00026975] CAS[0] : RX : ABCD = 1, 1, 1, 1,Pstn State[1] TimeStamp : 26975 [00027190] CAS[0] : TX : ABCD = 1, 1, 1, 1 [00027190] PSTN: cas seizure detected on 0 [00027440] CAS[0] : TX : ABCD = 0, 0, 0, 0 [00033290] PSTN:call detected on 0 num=17637175662* [00033290] SIP[0]:destAddr = TA:200.2.10.5:1720,NAME:Mounds

View,TEL:17637175662,17637175662 [00033290] SIP[0]:srcAddr = NAME:New York,TA:200.2.9.20 [00033440] SIP [0]:cmCallStateProceeding [00033500] SIP[0]: Remote Information (Q931): MultiVOIP - T1 [00033565] CAS[0] : TX : ABCD = 1, 1, 1, 1 [00033675] SIP [0]: MasterSlaveStatus=Slave [00033675] SIP[0]:FastStart Setup Not Used [00033690] CAS[0] : TX : ABCD = 1, 1, 1, 1 [00033755] SIP[0]: Coder used 'g7231' [00033810] PSTN:pstn call connected on 0

Console Messages from Terminating VOIP. The voip unit connected to the phone where the call is answered will send back messages like that shown below.

[00170860] SIP[0]: New incoming call [00170860] PSTNIF : Placing call on channel 0 Outbound digit 7175662 [00170885] CAS[0] : TX : ABCD = 1, 1, 1, 1 [00171095] SIP [0]: MasterSlaveStatus=Master [00171105] CAS[0] : RX : ABCD = 1, 1, 1, 1,Pstn State[7] TimeStamp : 171105 [00171105] SIP[0]: Coder used 'g7231' [00171110] SIP[0]:FastStart Setup Not Used [00171110] SIP[0]: Already opened the outgoing logical channel [00171110] SIP[0]: Coder used 'g7231' [00171315] CAS[0] : RX : ABCD = 0, 0, 0, 0,Pstn State[9] TimeStamp : 171315 [00172275] PSTN: dialing digit ended on 0 [00172285] PSTN: pstn proceeding indication on 0 [00172995] CAS[0] : RX : ABCD = 1, 1, 1, 1,Pstn State[12] TimeStamp : 172995 [00173660] CAS[0] : TX : ABCD = 1, 1, 1, 1 [00173760] PSTN:pstn call connected on 0

9. When you see the following message, end-to-end voip connectivity has been achieved.

PSTN: pstn call connected on X”

“

where x is the number of the voip channel carrying the call

10. If the HyperTerminal messages do not confirm connectivity, go to the Troubleshooting procedure

below.

MultiVOIP FX Quick Start Guide Troubleshooting

Troubleshooting

If you cannot establish connectivity between two voips in the system, follow the steps below to determine the problem.

1. Ping both MultiVOIP units to confirm connectivity to the network.

2. Verify the telephone connections.

 Check cabling. Are connections well seated? To correct receptacle?  Are telephone Interface Parameter settings correct?

Remember that each voip channel is separately configurable.

3. Verify phonebook configuration.

Observe console messages while placing a call. Look for error messages indi-cating phonebook problems, network

problems, voice-coder mismatches, etc.

Chapter 3: Mechanical Installation

and Cabling

MultiVOIP FX User Guide Mechanical Installation & Cabling

Introduction

When MVPFX2-4 or MVPFX2-8 units are to be installed into a rack, two able-bodied persons should participate. The MVPFX2-2 is a table-top unit that can generally be handled easily by one person.

Please read the safety notices before beginning installation.

Safety Warnings

General Safety

This product must be disconnected from its power source and from the telephone network interface when servicing.

Lithium Battery Caution

A lithium battery on the voice/fax channel board provides backup power for the timekeeping capability. The battery has an estimated life expectancy of ten years.

When the battery starts to weaken, the date and time may be incorrect. If the battery fails, the board must be sent back to Multi-Tech Systems for battery replacement.

Warning: There is danger of explosion if the battery is incorrectly replaced.

Ethernet (WAN) Ports Caution

Caution: The Ethernet ports (often labeled “WAN”) are not designed to be connected to a Public Telecommunication Network.

Mechanical Installation & Cabling MultiVOIP FX User Guide

Safety Warnings Telecom

1. Never install telephone wiring during a lightning storm.

2. Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations.

3. This product is to be used with UL and UL listed computers.

4. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

5. Use caution when installing or modifying telephone lines.

6. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electrical shock from lightning.

7. Do not use a telephone in the vicinity of a gas leak.

8. To reduce the risk of fire, use only a UL-listed 26 AWG or larger telecommunication line cord.

MultiVOIP FX User Guide Mechanical Installation & Cabling

Unpacking Your MultiVOIP

When unpacking your MultiVOIP, check to see that all of the items shown are included in the box. For the various MultiVOIP models, the contents of the box will be different. Study the particular illustration below that is appropriate to the model you have purchased. If any box contents are missing, contact MultiTech Tech Support at 1-800-972-2439.

Unpacking the MVPFX2-4/8

Quick Start

Guide

Voice/Fax over IP Networks

Voice/Fax 5 Voice/Fax 6 Voice/Fax 7 Voice/Fax 8

XMT RCV XSG RSG XMT RCV XSG RSG XMT RCV XSG RSG

Ethernet

RCV XMT COL LNK

Voic e/ Fa x 1

XMT RCV XSG RSG

Voice/Fax 2 Voice/Fax 3

XMT RCV XSG RSG

Boot

Power

XMT RCV XSG RSG

Voice/Fax 4

XMT RCV XSG RSG

Figure 3-1: Unpacking the MVPFX2-4/8

Mechanical Installation & Cabling MultiVOIP FX User Guide

Unpacking the MVPFX2-2

Figure 3-2: Unpacking the MVPFX2-2

MultiVOIP FX User Guide Mechanical Installation & Cabling

Rack Mounting Instructions for

MVPFX2-4 & MVPFX2-8

The MultiVOIPs can be mounted in an industry-standard EIA 19-inch rack enclosure, as shown in Figure 3-

Figure 3-3: Rack-Mounting (MVPFX2-4 or MVPFX2-8)

Mechanical Installation & Cabling MultiVOIP FX User Guide

Safety Recommendations for Rack Installations of MVPFX2-4 or MVPFX2-8

Mounting: Mechanically, this unit is designed for a one-high industry standard EIA 19-inch rack enclosure. The product must be installed by qualified service personnel in a restricted-access area, in accordance with articles 110-16, 10-17, and 110-18 of the National Electrical Code, ANSI/NFPA 70.

• Ensure proper installation of the unit in a closed or multi-unit enclosure by following the recommended installation as defined by the enclosure manufacturer. Do not place the unit directly on top of other equipment or place other equipment directly on top of the unit.

• If installing the unit in a closed or multi-unit enclosure, ensure adequate airflow within the rack so that the maximum recommended ambient temperature is not exceeded.

• Ensure that the unit is properly connected to earth ground by verifying that it is reliably grounded when mounted within a rack. If a power strip is used, ensure that the power strip provides adequate grounding of the attached apparatus.

• When mounting the equipment in the rack, make sure mechanical loading is even to avoid a hazardous condition, such as loading heavy equipment in rack unevenly. The rack used should safely support the combined weight of all the equipment it supports.

• Ensure that the mains supply circuit is capable of handling the load of the equipment. See the power label on the equipment for load requirements (full specifications for MultiVOIP models are presented in chapter 1 of this manual).

• Maximum ambient temperature for the unit is 60 degrees Celsius (140 degrees Fahrenheit) at 20-90% noncondensing relative humidity.

• This equipment should only be installed by properly qualified service personnel.

• Only connect like circuits. In other words, connect SELV (Secondary Extra Low Voltage) circuits to SELV circuits and TN (Telecommunications Network) circuits to TN circuits.

• To reduce the risk of shock, all access doors should be closed during normal operation of the equipment.

MultiVOIP FX User Guide Mechanical Installation & Cabling

19-Inch Rack Enclosure Mounting Procedure

Attaching the MultiVOIP to a rack-rail of an EIA 19-inch rack enclosure will certainly require two persons. Essentially, the technicians must attach the brackets to the MultiVOIP chassis with the screws provided, as shown in Figure 3-4, and then secure unit to rack rails by the brackets, as shown in Figure 3-5. Because equipment racks vary, screws for rack-rail mounting are not provided. Follow the instructions of the rack manufacturer and use screws that fit.

1. Position the right rack-mounting bracket on the MultiVOIP using the two vertical mounting screw holes.

2. Secure the bracket to the MultiVOIP using the two screws provided.

3. Position the left rack-mounting bracket on the MultiVOIP using the two vertical mounting screw holes.

4. Secure the bracket to the MultiVOIP using the two screws provided.

5. Remove feet (4) from the MultiVOIP unit.

6. Mount the MultiVOIP in the rack enclosure per the rack manufacture’s mounting procedure.

Figure 3-4: Bracket Attachment for Rack Mounting

(MVPFX2-4 & MVPFX2-8)

Figure 3-5: Attaching MultiVOIP to Rack Rail

(MVPFX2-4 & MVPFX2-8)

Mechanical Installation & Cabling MultiVOIP FX User Guide

Cabling Procedure for MVPFX2-4/8

Cabling involves connecting the MultiVOIP to your LAN and telephone equipment.

1. Connect the power cord supplied with your MultiVOIP to a live AC outlet and to the power connector on the back of the MultiVOIP as shown at top right in Figure 3-6.

Grounding

Screw

PSTN

Voice/Fax Channel Connections Ch anne ls 1- 4 Le ft-Mo s t; fo r MVPFX 2-4/8 Channels 5-8 Right-Most; for MVPFX2-8 only

FXO

RJ-11

Connectors

FXS FXO

FXS

RJ-45

Connectors

DB- 9 Co n n e cto r to

Computer Serial Port

for Console Functions

Console Port Connection

WAN/Ethernet Connection

Grounding

Cable

VOIP Control

through

Web G UI

Figure 3-6: Cabling for MVPFX-4/8

2. Connect the MultiVOIP to a PC by using an RF-45 (male) to DB-9 (female) cable. Plug the RJ-45 end of the cable into the Console port of the MultiVOIP and the other end into the PC serial port. See Figure 3-6.

3. Connect a network cable to the WAN 10/100 connector on the back of the MultiVOIP. Connect the other end of the cable to your network switch.

4. For an FXS connection: Examples - analog phone, fax machine,

Key Telephone System

Connect one end of an RJ-11 phone cord to the Channel 1 FXS connector on the back of the MultiVOIP. Connect the other end to the device.

For an or FXO connection: Examples - PBX extension, POTS line from telco central office

Connect one end of an RJ-11 phone cord to the Channel 1 FXO connector on the back of the MultiVOIP. Connect the other end to the phone jack.

MultiVOIP FX User Guide Mechanical Installation & Cabling

5. Repeat step 4 to connect the remaining telephone equipment to each channel on your MultiVOIP. Although a MultiVOIP’s channels are often all configured identically, each channel is individually configurable. So, for example, some channels of a MultiVOIP might use the FXO interface and others the FXS.

6. Ensure that the unit is properly connected to earth ground by verifying that it is reliably grounded when mounted within a rack.

This can be accomplished by connecting a grounding wire between the chassis grounding screw (see Figure 3-6) and a metallic object that will provide an electrical ground.

7. Turn on power to the MultiVOIP by placing the ON/OFF switch on the back panel to the ON position. Wait for the Boot LED on the MultiVOIP to go off before proceeding. This may take a few minutes.

With the connections made, you are ready to contact the web GUI and begin configuring the MultiVOIP.

Cabling Procedure for MVPFX2-2

Cabling involves connecting the MultiVOIP to your LAN and telephone equipment.

1. Connect the power cord supplied with your MultiVOIP to the power connector on the back of the MultiVOIP and to a live AC outlet as shown in Figure 3-7.

Voice/Fax Channel 1 - 2 Connections

VOICE/FAX 1 WAN CONSOLE

FXS FXSFXO FXO

FXS FXO

Connectors

VOICE/FAX 2 POWER

RJ-11

10/100 RS- 232

RJ-45

Connectors

Power Connection

GND

FX S

FXO

PSTN

DB-9 Connector

Computer Serial Port

Console Port Connection

WAN/ Ethernet Co nnect ion

Figure 3-7: Cabling for MVPFX2-2

2. Connect the MultiVOIP to a PC by using a RJ-45 (male) to DB-9 (female) cable. Plug the RJ-45 end of the cable into the Console port of the MultiVOIP and the other end into the PC serial port. See Figure 3-7.

3. Connect a network cable to the WAN 10/100 connector on the back of the MultiVOIP. Connect the other end of the cable to your network switch.

Mechanical Installation & Cabling MultiVOIP FX User Guide

4. For an FXS connection: Examples - analog phone, fax machine,

Key Telephone System

Connect one end of an RJ-11 phone cord to the Channel 1 FXS connector on the back of the MultiVOIP. Connect the other end to the device or phone jack.

For an or FXO connection: Examples - PBX extension, POTS line from telco central office

Connect one end of an RJ-11 phone cord to the Channel 1 FXO connector on the back of the MultiVOIP. Connect the other end to the device or phone jack.

5. Repeat the above step to connect the remaining telephone equipment to the second channel on your MultiVOIP.

6. Ensure that the unit is properly connected to earth ground by verifying that it is reliably grounded when mounted within a rack.

This can be accomplished by connecting a grounding wire between the chassis and a metallic object that will provide an electrical ground.

7. Turn on power to the MultiVOIP by placing the ON/OFF switch on the back panel to the ON position. Wait for the BOOT LED on the MultiVOIP to go off before proceeding. This may take a few minutes.

Proceed to the MultiVOIP & Auxiliary Software chapter for considerations about the Java and browser

requirements in relation to the MultiVOIP web GUI.

Chapter 4: MultiVOIP & Auxiliary Software

MultiVOIP & Auxiliary Software MultiVOIP FX User Guide

Introduction

The software (firmware) that runs the MVPFX2 unit resides within the MVPFX2 unit and is contacted through a web browser. As such, there is no MultiVOIP configuration software to install. However, the PC operating the web browser GUI must be equipped with an up-to-date version of Java. If an up-to-date version is not already present on the PC, it must be installed from the MultiVOIP CD or from the Java website.

The Java software, the other auxiliary software, and the User Guide are contained on the MultiVOIP product CD. Because the CD is auto-detectable, it will start up automatically when you insert it into your CD-ROM drive. When you have finished loading the Java program, you can view and print the User Guide by clicking on the View Manuals icon.

Java is necessary to operate the MultiVOIP GUI. In addition to Java, other optional 3rd-party software packages are necessary to take advantage of certain optional auxiliary MultiVOIP functions. These include programs for SysLog, FTP, and TFTP.

Summary

Configuring software for your MultiVOIP entails three tasks: (1) loading an up-to-date version of Java onto the PC to enable the web-GUI to operate and, if required, loading other auxiliary software, (2) setting values for telephony and IP parameters that will fit your system (this is “Technical Configuration” and it is discussed in Chapter 5), and (3) establishing “phonebooks” that contain the various dialing patterns for VOIP calls made to different locations (this is “Phonebook Configuration” and it is discussed in Chapter 6).

Chapter 5: Technical Configuration

Technical Configuration MultiVOIP FX User Guide

Configuring the MultiVOIP

There are two ways in which the MultiVOIP must be configured before operation: technical configuration and phonebook configuration.

Technical Configuration. First, the MultiVOIP must be configured to operate with technical parameter settings that will match the equipment with which it interfaces. There are five types of technical parameters that must be set.

These technical parameters pertain to (1) its operation in an IP network, (2) its operation with telephony equipment, (3) its transmission of voice and fax messages, (4) certain telephony attributes that are common to particular nations or regions, (5) selecting the method by which log reports will be made accessible.

The process of specifying values for the various parameters in these seven categories is what we call “technical configuration” and it is described in this chapter.

Phonebook Configuration. The second type of configuration that is required for the MultiVOIP pertains to the phone number dialing sequences that it will receive and transmit when handling calls. Dialing patterns will be affected by both the PBX/telephony equipment and the other VOIP devices that the MultiVOIP unit interacts with. We call this “Phonebook Configuration,” and, for analog MultiVOIP units, it is described in Chapter 6. The Quick Start Guide chapter presents additional information on phonebook setup.

Local/Remote Configuration. The MultiVOIP is configured through a web browser. The MultiVOIP is factory configured to this IP address:

Certain functions (like update/upgrade of firmware version) and changing the MultiVOIP’s IP address can be done locally via a hard-wired connection between a PC serial port and the MultiVOIP’s “Console” port.

192.168.2.1.

MultiVOIP FX User Guide Technical Configuration

Configuration by Web GUI

This manual primarily describes configuration of the MultiVOIP with the web GUI.

Pre-Requisites

To complete the configuration of the MultiVOIP unit, you must know several things about the overall system.

Before configuring your MultiVOIP Gateway unit, you must know the values for several IP and telephone parameters that describe the IP network system and telephony system (PBX or telco central office equipment) with which the digital MultiVOIP will interact. A summary of this configuration information appears on page 60 (“Config Info CheckList”).

IP Parameters

The following parameters must be known about the network (LAN, WAN, Internet, etc.) to which the MultiVOIP will connect:

Ask your computer network



administrator.

• IP Address

• IP Mask

• Gateway

• Domain Name Server (DNS) Info

Write down the values for these IP parameters. You will need to enter these values in the “IP Parameters” screen in the Configuration section of the MultiVOIP software. You must have this IP information about every VOIP in the system.

IP Network Parameters: Record for each VOIP Site in System

Info needed to operate:

all MultiVOIP models.

Technical Configuration MultiVOIP FX User Guide

Telephony Interface Parameters

The following parameters must be known about the PBX or telco central office equipment to which the analog MultiVOIP will connect:

Phone Parameters



Ask phone company or telecom manager.

• Which interface type is to be used?

FXS_____ FXO_____

• If FXS, determine whether the line will be used for a phone, fax, or KTS (key telephone system)

• If FXO, determine if line will be an analog PBX extension or an analog line from a telco central office

Config Info CheckList

Type of Configuration Info Gathered

IP Info for voip unit

● IP address

Telephony Interface Parameters:

Record for this VOIP Site

MultiVOIP Configuration screen on which to enter the Info

IP Parameters

Info

Obtained

√

Info

Entered

√

● Gateway

● DNS IP (if used)

Interface Type (Choices: FXS, FXO)

*In FXO/FXS systems, channels used for phone, fax, or key system are FXS; channels used for analog PBX extensions or analog telco lines are FXO.

Country Code Regional

Interface Parameters.

Parameters

Reminder: Be sure to Save & Apply after entering configuration values.

MultiVOIP FX User Guide Technical Configuration

Procedure for Configuration by Web GUI (Summary)

After the MultiVOIP configuration software has been installed in the ‘Command’ PC (which is connected to the MultiVOIP unit), several steps must be taken to configure the MultiVOIP to function in its specific setting. Although the summary below includes all of these steps, some are optional.

1. Check Power and Cabling.

2. Start MultiVOIP web-based Configuration Program.

3. Confirm Connection.

4. Familiarize yourself with configuration parameter screens and how to access them.

5. Set IP Parameters.

6. Set Voice/Fax Parameters.

7. Set Telephony Interface Parameters.

8. Set SIP Call Signaling parameters.

9. Set Regional Parameters (Phone Signaling Tones & Cadences and setup for built-in Remote Configuration/Command Modem).

10. Set Log Reporting Method (GUI, locally in MultiVOIP Configuration program; or SMTP, via email).

11. View System Info screen and set updating interval (optional).

12. Set Packetization Time.

13. Save the MultiVOIP configuration.

When technical configuration is complete, you will need to configure the MultiVOIP’s inbound and outbound phonebooks in the Phonebook Configuration chapter.

Local Configuration Procedure (Detailed)

You can begin the configuration process after assuring that an up-to-date browser and up-to-date Java application are present on your computer. You can establish your configuration or modify it at any time by contacting the web-GUI through a browser.

1. Check Power and Cabling. Be sure the MultiVOIP is turned on and connected to the computer via the WAN/Ethernet connection (this entails RJ-45 cabling between MultiVOIP and the WAN/Ethernet network).

2. Start MultiVOIP Configuration Program. Launch the MultiVOIP program from a web browser. The default IP address assigned to the MultiVOIP is 192.168.2.1. However, this address can be changed by connecting the PC to the MultiVOIP’s Console port and using a communications program

Technical Configuration MultiVOIP FX User Guide

Operation of MultiVOIP through web GUI requires up-to-date version of Java. If Java has not yet been installed, follow these instructions:

A. Install up-to-date Java program from MultiVOIP product CD (on first use only).

B. Open web browser.

C. Browse to IP address of MultiVOIP unit.

D. If username and password have been established, enter them when when prompted.

E. Set browser to allow pop-ups. The MultiVOIP Web GUI makes extensive use of pop-up windows

to access screens and commands.

3. Confirm Connection. When the PC is in communication with the MultiVOIP through the web browser, you will see an icon for each voip channel in the lower left corner of the screen. The icon is green when the channel is in use and red when idle.

4. Configuration Parameter Groups: Getting Familiar, Learning About Access. The first part of

configuration concerns IP parameters, Voice/FAX parameters, Telephony Interface parameters, Call Signaling parameters, Regional parameters, Logs/Traces, System Information, and Packetization Time. In the MultiVOIP software, these eight types of parameters are grouped together under “Configuration” and each has its own dialog box for entering and viewing values.

To access the dialog box for these parameter groups, click on the name of the parameter group in the sidebar menu of the browser.

MultiVOIP FX User Guide Technical Configuration

5. Set IP Parameters. Click on IP Parameters in the sidebar list.

In each field, enter the values that fit your particular network.

Technical Configuration MultiVOIP FX User Guide

The IP Parameters fields are described in the tables and text passages below. Note that both DiffServ parameters (Call Control PHB and VoIP Media PHB) must be set to zero if you enable Packet Prioritization (802.1p). Nonzero DiffServ values negate the prioritization scheme.

IP Parameter Definitions

Field Name Values Description

Ethernet Parameters

Frame Type Type II, SNAP

DiffServ Parameter fields

DiffServ PHB (Per Hop Behavior) values pertain to a differential prioritizing system for IP packets as handled by DiffServ-compatible routers.

values, each with an elaborate technical description. These descriptions are found in TCP/IP standards RFC2474, RFC2597, and, for present purposes, in RFC3246, which describes the value 34 (34 decimal; 22 hex) for Assured Forwarding behavior (default for Call Control PHB) and the value 46 (46 decimal; 2E hexadecimal) for Expedited Forwarding behavior (default for Voip Media PHB). Before using values other than these default values of 34 and 46, consult these standards documents and/or a qualified IP telecommunications engineer.

Must be set to match network’s frame type. Default is Type II.

There are 64

To disable DiffServ, configure both fields to 0 decimal.

The passage following this table explains

Call Control PHB

Voip Media PHB

DiffServ in the context of the IP datagram.

0 – 63 default = 34 .

0 – 63 default = 46 n

Value is used to prioritize call setup IP packets.

Value is used to prioritize the RTP/RTCP audio IP packets.

MultiVOIP FX User Guide Technical Configuration

IP Parameter Definitions (cont’d)

Field Name Values Description

IP Parameter fields

Gateway

alphanumeric Descriptor of current voip

Name

Enable DHCP Y/N

disabled by default

IP Address 4-places, 0-255

unit to distinguish it from

other units in system.

Dynamic Host

Configuration Protocol is a

method for assigning IP

address and other IP

parameters to computers on

the IP network in a single

message with great

flexibility. IP addresses can

be static or temporary

depending on the needs of

the computer.

The unique LAN IP address assigned to the MultiVOIP.

IP Mask 4-places, 0-255

Subnetwork address that allows for sharing of IP addresses within a LAN.

Gateway

4-places, 0-255. The IP address of the

device that connects your MultiVOIP to the Internet.

Technical Configuration MultiVOIP FX User Guide

The IP Datagram with Header, Its Type-of-Service field, & DiffServ

bits =>

0 4 8 16 19 24 31 VERS HLEN

IDENTIFICATION

TIME TO LIVE PROTOCOL HEADER CHECKSUM

TYPE OF SERVICE

FLAGS

SOURCE IP ADDRESS

DESTINATION IP ADDRESS

IP OPTIONS (if any) PADDING …

DATA

…

TOTAL LENGTH

FRAGMENT OFFSET

end of header

The TOS field consists of eight bits, of which only the first six are used. These six bits are called the “Differentiated Service Codepoint” or DSCP bits.

The Type of Service or “TOS” field

0 1 2 3 4 5 6 7

PRECEDENCE D T R

unused

three precedence have eight values, 0-7, ranging from “normal” precedence (value of 0) to “network control” (value of 7). When set, the D bit requests low delay, the T bit requests high throughput, and the R bit requests high reliability.

Routers that support DiffServ can examine the six DSCP bits and prioritize the packet based on the DSCP value. The DiffServ Parameters fields in the MultiVOIP IP Parameters screen allow you to configure the DSCP bits to values supported by the router. Specifically, the Voip Media PHB field relates to the prioritizing of audio packets (RTP and RTCP packets) and the Call Control PHB field relates to the prioritzing of non-audio packets (packets concerning call set-up and tear-down, gatekeeper registration, etc.).

The MultiVOIP Call Control PHB parameter defaults to 34 decimal (22 hex; 100010 binary – consider vis-à-vis TOS field above) for Assured Forwarding behavior. The MultiVOIP Voip Media PHB parameter defaults to the value 46 decimal (2E hex; 101110 binary – consider vis-à-vis TOS field above). To disable DiffServ, configure both fields to 0 decimal.

MultiVOIP FX User Guide Technical Configuration

IP Parameter Definitions (cont’d)

Field Name Values Description

DNS Parameter fields

Enable DNS Y/N

Default = disabled

DNS Server IP Address

FTP Parameter fields

FTP Server Enable

4-places, 0-255. IP address of specific

Y/N

Default = enabled

See “FTP Server File Transfers” in

Operation & Maintenance

chapter.

Enables Domain Name Space/System function where computer names are resolved using a worldwide distributed database.

DNS server to be used to resolve Internet computer names.

MultiVOIP unit has an FTP Server function so that firmware and other important operating software files can be transferred to the voip via the network.

Technical Configuration MultiVOIP FX User Guide

8. Set Voice/FAX Parameters. Click on Voice/FAX in the sidebar list.

In each field, enter the values that fit your particular network.

MultiVOIP FX User Guide Technical Configuration

Note that Voice/FAX parameters are applied on a channel-by-channel basis. However, once you have established a set of Voice/FAX parameters for a particular channel, you can apply this entire set of Voice/FAX parameters to other channels by using the Copy Channel button and its dialog box.

The Voice/FAX Parameters fields are described in the tables below.

Voice/Fax Parameter Definitions

Field Name Values Description

Default --

When this button is clicked, all Voice/FAX parameters are set to their default values.

1-2 (FX2-2) 1-4 (FX2-4) 1-8 (FX2-8)

Channel to be configured is selected here.

Copies the Voice/FAX attributes of one channel to another channel. Attributes can be copied to multiple channels or all channels at once.

Select Channel

Copy Channel

Voice Gain -- Signal amplification (or attenuation) in dB. Input Gain

Output Gain

+31dB to –31dB

Modifies audio level entering voice channel before it is sent over the network to the remote VOIP. The default & recommended value is 0 dB.

Modifies audio level being output to the device attached to the voice channel. The default and recommended value is 0 dB.

Technical Configuration MultiVOIP FX User Guide

Voice/Fax Parameter Definitions (cont’d)

Field Name Values Description

DTMF Parameters

Duration (DTMF)

DTMF In/Out of Band

Out of Band Mode

60 – 3000 ms

Out of Band, or Inband

RFC 2833, SIP Info

When DTMF: Out of Band is selected, this setting determines how long each DTMF digit ‘sounds’ or is held. Default = 100 ms.

When DTMF Out of Band is selected, the MultiVOIP detects DTMF tones at its input and regenerates them at its output. When DTMF Inband is selected, the DTMF digits are passed through the MultiVOIP unit as they are received.

RFC2833 method. Uses an RTP mode defined in RFC 2833 to transmit the DTMF digits.

SIP Info method. Generates dual tone multi frequency (DTMF) tones on the telephony call leg. The SIP INFO message is sent along the signaling path of the call.

You must set this parameter per the capabilities of the remote endpoint with which the voip will communicate. The RFC2833 method is the more common of the two methods.

MultiVOIP FX User Guide Technical Configuration

Voice/Fax Parameter Definitions (cont’d)

Coder Parameters

Coder Manual or

Automatic

Determines whether selection of coder is manual or automatic. When Automatic is selected, the local and remote voice channels will negotiate the voice coder to be used by selecting the highest bandwidth coder supported by both sides without exceeding the Max Bandwidth setting. G.723, G.729, or G.711 are negotiated.

Selected Coder

G.711 a/u law 64 kbps; G.726, @ 32 kbps; G.723.1 @

6.3 kbps; G.729, 8kbps;

Select from a range of coders with specific bandwidths. The higher the bps rate, the more bandwidth is used. The channel that you are calling must have the same voice coder selected.

Default = G.723.1 @ 6.3 kbps. Here 64K of digital voice are compressed to 6.3K, allowing several simultaneous conversations over the same bandwidth that would otherwise carry only one.

To make selections from the Selected Coder drop-down list, the Manual option must be enabled.

Max bandwidth (coder)

11 – 128 kbps

This field lets you specify the maximum bandwidth allowed for this channel.

If coder is to be selected automatically (“Auto” setting), then enter a value for maximum bandwidth.

Technical Configuration MultiVOIP FX User Guide

Voice/Fax Parameter Definitions

Field Name Values Description

AutoCall Parameters

Auto Call AutoCall The AutoCall option enables the local

MultiVOIP to call a remote MultiVOIP without the user having to dial a Phone Directory Database number. As soon as you access the local MultiVOIP voice/fax channel, the MultiVOIP immediately connects to the remote MultiVOIP identified in the Phone Number box of this option.

This function applies on a channel-bychannel basis. It would not be appropriate for this function to be applied to a channel that serves in a pool of available channels for general phone traffic. This function requires an entry in the Outgoing phonebook of the local MultiVOIP and a matched setting in the Inbound Phonebook of the remote voip.

Phone Number

-- Phone number used for Auto Call

function or Offhook Alert Timer function. This phone number must correspond to an entry in the Outbound Phonebook of the local MultiVOIP and in the Inbound Phonebook of the remote MultiVOIP (unless a gatekeeper unit is used in the voip system).

MultiVOIP FX User Guide Technical Configuration

Voice/Fax Parameter Definitions (cont’d) )

Field Name Values Description

Dynamic Jitter

Dynamic Jitter Buffer

Dynamic Jitter defines a minimum

and a maximum jitter value for voice communications. When receiving voice packets from a remote

MultiVOIP, varying delays

between packets may occur due to network traffic problems. This is called Jitter. To compensate, the MultiVOIP uses a Dynamic Jitter Buffer. The Jitter Buffer enables the MultiVOIP to wait for delayed voice packets by automatically adjusting the length of the Jitter Buffer between configurable minimum and maximum values. The length of the jitter buffer directly effects the voice delay between

MultiVOIP gateways.

Minimum Jitter Value

60 to 400 ms

The minimum dynamic jitter buffer of 60 milliseconds is the minimum delay that would be acceptable over a low jitter network. Default = 150 msec

Technical Configuration MultiVOIP FX User Guide

Voice/Fax Parameter Definitions (cont’d)

Field Name Values Description

Dynamic Jitter

Maximum Jitter Value

20 to 200 ms

The maximum dynamic jitter buffer of 200 milliseconds is the maximum delay tolerable over a high jitter network. Default = 200 msec

Initial Jitter Value

20 – 200 ms default = 20 ms

The starting value (in ms) of the Jitter Buffer. This value will change itself from the starting value depending on the needs of the jitter buffer. For example, if you set the initial value at 100, it may end up scaling itself down to 20 or up to 200 to meet the needs of operating conditions.

MultiVOIP FX User Guide Technical Configuration

Voice/Fax Parameter Definitions (cont’d) )

Field Name Values Description

Auto Disconnect

Automatic

-- The Automatic Disconnection Disconnection

Jitter Value 1-65535

milliseconds

Call Duration

Consecutive

1-65535 seconds

1-65535 Consecutive Packets Lost defines

Packets Lost

Network Disconnection

1 to 65535 seconds; Default = 300 sec.

group provides four options which can be used singly or in any combination.

The Jitter Value defines the average inter-arrival packet deviation (in milliseconds) before the call is automatically disconnected. The default is 300 milliseconds. A higher value means voice transmission will be more accepting of jitter. A lower value is less tolerant of jitter. Inactive by default. When active, default = 300 ms. However, value must equal or exceed Dynamic Minimum Jitter Value.

Call Duration defines the maximum length of time (in seconds) that a call remains connected before the call is automatically disconnected. Inactive by default. When active, default = 180 sec. This may be too short for most configurations, requiring upward adjustment.

the number of consecutive packets that are lost after which the call is automatically disconnected. Inactive by default. When active, default = 30

Specifies how long to wait before disconnecting the call when IP network connectivity with the remote site has been lost.

Technical Configuration MultiVOIP FX User Guide

Voice/Fax Parameter Definitions (cont’d)

Field Name Values Description

Advanced Features

Silence

Compression

Echo Cancellation

Y/N

Y/N Determines whether echo cancellation is

Determines whether silence compression is enabled (checked) for this voice channel.

With Silence Compression enabled, the MultiVOIP will not transmit voice packets when silence is detected, thereby reducing the amount of network bandwidth that is being used by the voice channel. Default = on.

enabled (checked) for this voice channel.

Echo Cancellation removes echo and improves sound quality. Default = on.

MultiVOIP FX User Guide Technical Configuration

7. Set Telephony Interface Parameters. Click on Interface in the sidebar list.

In each field, enter the values that fit your particular network.

The kinds of parameters for which values must be chosen depend on which type of telephony supervisory signaling or interface is used (FXO or FXS Loop Start). We present here the various parameters grouped and organized by interface type.

Technical Configuration MultiVOIP FX User Guide

Note that Interface parameters are applied on a channel-by-channel basis. However, once you have established a set of Interface parameters for a particular channel, you can apply this entire set of Interface parameters to other channels by using the Copy Channel button and its dialog box.

MultiVOIP FX User Guide Technical Configuration

FXS Loop Start Parameters. The parameters applicable to FXS Loop Start are shown in the figure below and described in the table that follows.

FXS Loop Start Interface: Parameter Definitions

Field Name Values Description

Select Channel 1-2 (MVPFX2-2);

1-4 (MVPFX2-4); 1-8 (MVPFX2-8)

Interface Type FXS Loop Start The value of this field

Indicates the voip channel to which parameter values will be assigned.

determines whether this channel uses the FXS Loop Start interface type or the FXO interface type. We are here discussing the FXS Loop Start option.

Technical Configuration MultiVOIP FX User Guide

FXS Loop Start Interface: Parameter Definitions (cont’d)

Field Name Values Description

FXS Options fields

Ring Count , FXS

Current Loss Y/N

Flash Detection Range fields

Min/Max for Min. and Max.,

Type Bellcore

Enable Y/N

1-99

50 - 1500 milliseconds

Caller ID fields

Maximum number of rings that the MultiVOIP will issue before giving up the attempted call. When enabled, the MultiVOIP will interrupt loop current in the FXS circuit to initiate a disconnection. This tells the device connected to the FXS port to hang up. The MultiVOIP cannot drop the call; the FXS device must go on hook.

For a received flash hook to be regarded as such by the MultiVOIP, its duration must fall between the minimum and maximum values given here.

The MultiVOIP currently supports only one implementation of Caller ID. That implementation is Bellcore type 1 with Caller ID placed between the first and second rings of the call. Caller ID information is a description of the remote calling party received by the called party. The description has three parts: name of caller, phone number of caller, and time of call. The ‘time-of-call’ portion is always generated by the receiving MultiVOIP unit (on FXS channel) based on its date and time setup.

MultiVOIP FX User Guide Technical Configuration

FXS Loop Start Interface: Parameter Definitions (cont’d)

Field Name Values Description

Caller ID fields

Enable (cont’d) Y/N

Dialing Options fields

Regeneration Pulse, DTMF Indicates which type of dialing

Inter Digit Timer

Inter Digit Regeneration Timer

1 - 10 seconds This is the length of time that

in milliseconds

In general, the forms of the ‘Caller Name’ and ‘Caller Phone Number’ differ depending on the IP transmission protocol used (H.323, SIP, or SPP) and upon entries in the phonebook screens of the remote (CID generating) voip unit. For MVPFX2 units, only the SIPrelated Caller ID options are available. The CID Name and Number appearing on the phone at the terminating FXS end will come either from a central office switch (showing a PSTN phone number), or the phonebook of the remote (CID sending) voip unit.

must be regenerated, either pulses or DTMF. For MVPFX2 units, DTMF is always used.

the MultiVOIP will wait between digits. When the time expires, the MultiVOIP will look in the outbound phonebook for the number entered and place the call accordingly.

Default = 2.

The length of time between the outputting of DTMF digits. Default = 100 ms.

The Caller ID feature has dependencies on both the telco central office and the MultiVOIP phone book. See the diagram series after the FXO Parameters section below.

Technical Configuration MultiVOIP FX User Guide

FXO Parameters. The parameters applicable to the FXO telephony interface type are shown in the figure below and described in the table that follows.

MultiVOIP FX User Guide Technical Configuration

FXO Interface: Parameter Definitions*

Field Name Values Description

Select Channel 1-2 (MVPFX2-2);

1-4 (MVPFX2-4); 1-8 (MVPFX2-8)

Interface Type FXO Enables FXO functionality.

Caller ID fields

Type Bellcore

Enable Y/N

Indicates the voip channel to which parameter values will be assigned.

In general, the forms of the ‘Caller Name’ and ‘Caller Phone Number’ differ depending on the IP transmission protocol used and upon entries in the phonebook screens of the remote (CID generating) voip unit. For MVPFX2 units, only the SIPrelated Caller ID options are available. The CID Name and Number appearing on the phone at the terminating FXS end will come either from a central office switch (showing a PSTN phone number), or the phonebook of the remote (CID sending) voip unit.

Technical Configuration MultiVOIP FX User Guide

FXO Interface: Parameter Definitions*

FXO Options

Ring Count 1-99 Number of rings required

before the MultiVOIP answers the incoming call.

No Response Timer

1 – 65535 (in seconds)

Length of time before call connection attempt is abandoned.

Flash Generation

50 - 1500 milliseconds

Length of flash hook that will be generated and sent out when the remote end initiates a flash hook and it is regenerated locally. Default = 600 ms.

Disconnect Options

Current Loss Y/N Disconnection to be triggered

by loss of current. That is, when Current Loss is enabled (“Y”), the MultiVOIP will hang up the call at a specified interval after it detects a loss of current initiated by the attached device.

Current Loss Timer

200 to 2000 (in milliseconds)

Determines the interval after detection of current loss at which the call will be disconnected.

DTMF Tone Y/N Enables supervision of call

disconnection using DTMF tones.

High Tones 1209Hz 1336Hz 1447Hz 1633Hz

DTMF Tone Pairs

Low Tones 3 6 9 #

697Hz

770Hz

852Hz

941Hz

MultiVOIP FX User Guide Technical Configuration

FXO Interface: Parameter Definitions*

Disconnect Options

Sequence 1st tone pair

tone pair

These are DTMF tone pairs constitute 2-part sequences that signal call disconnection.

Values for first tone pair are: *, #, 0, 1-9, and A-D.

Values for second tone pair are: none, 0, 1-9, A-D, *, and #. The tone pairs 1-9, 0, *, and # are the standard DTMF pairs found on phone sets. The tone pairs A-D are “extended DTMF” tones, which are used for various PBX functions.

Silence Detection

Type (of Silence Detection)

Timer (for Silence Detection)

Dialing Options

Regeneration Pulse, DTMF Determines whether digits

Inter Digit Timer

Inter Digit Regeneration Time

Y/N Enables/disables silence-

detection method of supervising call disconnection.

One-Way or Two-Way

integer values, in seconds

1 to 10 seconds This is the length of time that

50 to 20,000 milliseconds

Disconnection to be triggered by silence in one direction only or in both directions simultaneously.

Duration of silence required to trigger disconnection.

generated and sent out will be pulse tones or DTMF.

the MultiVOIP will wait between digits. When the time expires, the MultiVOIP will look in the phonebook for the number entered.

Default = 2.

The length of time between the outputting of DTMF digits. Default = 100 ms.

Technical Configuration MultiVOIP FX User Guide

The Caller ID feature has dependencies on both the telco central office and the MultiVOIP phone book. See the diagram series below.

Call is received

here.

xxxyyyzzzz J.Q. Public

Display shows:

FXS

CID

Terminating

VoIP

Clock:

5-31,

1:42pm

CID Number: 763-555-8794

CID Flow

Network

SIP

Protocol

CID

Generating

VoIP

FXO

standard telephony

Central Office

with

Caller ID service

Call originates here at 1:42pm, May 31.

xxxyyyzzzz J.Q. Public

phone of:

Melvin Jones 763-555-8794

CID Name: Melvin Jones

Time Stamp: Date: 05/31 Time:1:42pm

Figure 5-1: Voip Caller ID Case #1 – Call, through telco central office with standard CID, enters

voip system

Call is received

here.

xxxyyyzzzz J.Q. Public

Display shows:

FXS

CID

Terminating

VoIP

Clock:

10/03, 4:51pm

CID Flow

Network

CID

Generating

VoIP

Ch2

Ch3

Ch4

Ch1

401

402

403

404

FXS

xxxyyyzzzz

J.Q. Public

phone of:

Call originates here

at 4:51pm, Oct 3.

Nigel Thurston 763-555-9401

CID Number: 423 CID Name: Anoka-Whse-VP3 Time Stamp: Date: 10/03

Time: 4:51pm

Phone Book Configuration

Gateway Name:

Q.931 Parameters

Gatekeeper RAS Parameters

Anoka-Whse-VP3

Inbound Phone Book

Remove Prefix Add Prefix Forward/Addr

{Channel 1}

423

748

Figure 5-2: Voip Caller ID Case #2 – Remote FXS call on SIP voip system

MultiVOIP FX User Guide Technical Configuration

8. Set Call Signaling Parameters. Click on Call Signaling in the sidebar list.

Technical Configuration MultiVOIP FX User Guide

The tables below describe all fields in the Call Signaling screen.

Call Signaling Parameter Definitions

Field Name Values Description

SIP Parameters

Signaling Port numeric Port number on which the

MultiVOIP UserAgent software module will be waiting for any incoming SIP requests. Default = 5060

Use SIP Proxy Y/N Allows the MultiVOIP to work

in conjunction with a proxy server.

Proxy Parameters

Proxy Domain Name / IP Address

Append SIP Proxy Domain Name in User ID

Port Number Logical port number for proxy

n.n.n.n where n=0-255

Y/N When checked, the domain

Network address of the proxy server that the voip is using.

name of the SIP Proxy serving the MultiVOIP gateway will be included as part of the User ID for that gateway. If unchecked, the SIP Proxy’s IP address will be included as part of the User ID instead of the SIP Proxy’s domain name.

communications.

MultiVOIP FX User Guide Technical Configuration

Call Signaling Parameter Definitions

Field Name Values Description

Proxy Parameters (cont’d)

User Name Values: alphanumeric

Description: Identifier used when proxy server is used in network. If a proxy server is used in a SIP voip network, all clients must enter both a User Name and a Password before being allowed to make a call.

Password Values: alphanumeric

Description: Password for proxy server function. See “User Name” description above.

ReRegistration Time

Values: numeric (in seconds)

Description: This is the timeout interval for

registration of the MultiVOIP with a SIP proxy server. The time interval begins the moment the MultiVOIP gateway registers with the SIP proxy server and ends at the time specified by the user in the ReRegistration Time field (this field). When/if registration lapses, call traffic routed to/from the MultiVOIP through the SIP proxy server will cease. However, calls in progress will continue to function until they end.

9. Set Regional Parameters (Phone Signaling Tones & Cadences). Click on Regional in the sidebar list.

Technical Configuration MultiVOIP FX User Guide

The Regional Parameters screen will appear. For the country selected, the standard set of frequency pairs

will be listed for dial tone, busy tone, ‘unobtainable’ tone (fast busy or trunk busy), ring tone, and other, more specialized tones.

In the Country/Region field, select the option that fits your particular system. When you choose a Country,

you choose an entire set of tones and those tones cannot be altered. To create a nonstandard set of tones, use the “Custom” option.

The Regional Parameters fields are described in the table below.

“Regional Parameter” Definitions

Field Name Values Description

Country/ Region

Australia, Central America, Chile, Europe, France, Japan, UK, USA, Custom

Name of a country or region that uses a certain set of tone pairs for

dial tone, ring tone, busy tone, unobtainable tone (fast busy tone),

and re-order tone (a tone pattern indicating the need for the user to hang up the phone).

In some cases, the tone-pair scheme denoted by a country name may also be used outside of that country. The “Custom” option (button) assures that any tonepairing scheme worldwide can be accommodated.

MultiVOIP FX User Guide Technical Configuration

“Regional Parameter” Definitions

Field Name Values Description

Standard Tones fields

Type column

Frequency 1 freq. in Hertz Lower frequency of pair.

Frequency 2 freq. in Hertz

dial tone, ring tone, busy tone, unobtainable tone (fast busy), survivability tone, re-order tone

Type of telephony tone-pair for which frequency, gain, and cadence are being presented.

Higher frequency of pair.

“Regional Parameter” Definitions (cont’d)

Field Name Values Description

Standard Tones fields (cont’d)

Cadence (msec) On/Off

Gain 1

Gain 2

n/n/n/n four integer time values in milli-seconds; zero value for dial-tone indicates continuous tone

gain in dB +3dB to –31dB and “mute” setting

On/off pattern of tone durations used to denote phone ringing, phone busy, connection unobtainable (fast busy), dial tone (“0” indicates continuous tone), survivability, and re-order. Default values differ for different countries/regions. Although most cadences have only two parts (an “on” duration and an “off” duration), some telephony cadences have four parts. Most cadences, then, are expressed as two iterations of a two-part sequence. Although this is redundant, it is necessary to allow for expression of 4-part cadences.

Amplification factor of lower frequency of pair. This applies to the dial, ring, busy and ‘unobtainable’ tones that the MultiVOIP outputs as audio to the FXS or FX0 port. Default: -16dB

Amplification factor of higher frequency of pair. This applies to the dial, ring, busy, and ‘unobtainable’ (fast busy) tones that the MultiVOIP outputs as audio to the FXS or FXO port.

Default: -16dB

Technical Configuration MultiVOIP FX User Guide

After selecting the appropriate Country/Region for your system, click OK. A screen will appear confirming that the configuration has been updated.

You must select Save and Apply in the sidebar menu to make the change permanent.

10. Set Log Reporting Method. The Logs screen lets you choose how the VoIP administrator will receive log reports about the MultiVOIP’s performance and the phone call traffic that is passing through it. Log reports can be received in one of two ways:

A. as Console Messages accessible through a telecommunications program like HyperTerminal,

B. through a SysLog Server program.

Click Logs/Traces on the sidebar menu to access the Logs/Traces screen.

MultiVOIP FX User Guide Technical Configuration

The Logs/Traces screen will appear.

If you enable console messages, you can customize the types of messages to be included/excluded in log reports by clicking on the “Filters” button and using the Console Messages Filter Settings screen (see subsequent page). If you use the logging function, select the logging option that applies to your VoIP system design. If you intend to use a SysLog Server program for logging, click in that Enable check box. The common SysLog logical port number is 514.

Technical Configuration MultiVOIP FX User Guide

“Logs” Screen Definitions

Field Name Values Description

Enable Console Messages

Filters (button) Click to access secondary screen on where

SysLog Server Enable

IP Address n.n.n.n

Port 514 Logical port for SysLog Server. 514 is

Online Statistics

Update Interval

Y/N

for n= 0-255

Allows MultiVOIP debugging messages to be

read via a basic terminal program like

HyperTerminal ™ or equivalent. Normally,

this should be disabled because it uses

MultiVOIP processing resources. Console

messages are meant for tech support

personnel.

console messages can be included/excluded

by category and on a per-channel basis. (See

the Console Messages Filter Settings screen on

subsequent page.)

This box must be checked if logging is to be

done in conjunction with a SysLog Server

program. For more on SysLog Server, see

Operation & Maintenance chapter.

IP address of computer, connected to voip

network, on which SysLog Server program is

running.

commonly used.

integer Set the interval (in seconds) at which

logging information will be updated.

MultiVOIP FX User Guide Technical Configuration

To customize console messages by category and/or by channel, click on “Filters” and use the Console Messages Filters Settings screen.

Technical Configuration MultiVOIP FX User Guide

11. View System Information screen and set updating interval (optional).

To reach this dialog box, click System Information in the sidebar menu.

This screen presents vital system information at a glance. Its primary use is in troubleshooting.

System Information Parameter Definitions

Field Name Values Description

Boot Version

nn.nn Indicates the version of the code that

is used at the startup (booting) of the voip. The boot code version is independent of the software version.

Firmware Version

alphanumeric

Indicates version of MultiVOIP firmware.

MultiVOIP FX User Guide Technical Configuration

System Information Parameter Definitions (cont’d)

Field Name Values Description

Configuration Version

Phone Book Version

MSP Version

Kernel Version

Mac Address

Up Time days:

nn.nn.nn. nn alphanumeric

Indicates version of MultiVOIP Configuration software (which includes screens for IP Parameters, SMTP Parameters, Regional Parameters, etc.).

numeric Indicates the version of the inbound

and outbound phonebook portion of the MultiVOIP software.

nn.nn alphanumeric

Vn_nn_ n.n

alphanumeric

Version of DSP (digital signal processor) software used in MultiVOIP.

Linux kernel version used in MultiVOIP.

Denotes the number assigned as the voip unit’s unique Ethernet address.

Indicates how long the voip has been

hours: mm:ss

running since its last booting.

Technical Configuration MultiVOIP FX User Guide

The frequency with which several administrative screens are updated (the System Information, Call Progress, and IP Statistics screens) is determined by a setting in the Logs/Traces screen.

12. About Packetization Time.

You can use the Packetization Time screen to specify definite packetization rates for coders selected in the Voice/FAX Parameters screen (in the “Coder” group of fields). The Packetization Time screen is accessible in the sidebar list of the main voip software screen. In dealing with RTP parameters, the Packetization Time screen is closely related to both Voice/FAX Parameters and to IP Statistics.

MultiVOIP FX User Guide Technical Configuration

Packetization Time Screen

Packetization rates can be set separately for each channel.

The table below presents the ranges and increments for packetization rates.

Packetization Ranges and Increments

Coder Types Range (in ms);

{default value}

Increments (in ms)

G711 A-law 5-30 {30} 5 G711 u-law 5-60 {60} 10 G723 30-60 {60} 10 G726 5-60 {60} 10 G729 10-80 {80} 20

Technical Configuration MultiVOIP FX User Guide

Once the packetization rate has been set for one channel, it can be copied into other channels by using the Copy Channel screen.

13. Saving the MultiVOIP Configuration. When values have been set for all of the MultiVOIP’s various operating parameters, click on Save & Apply in the sidebar.

NOTE: It is possible to return all parameters to their factory default values by using the Restore Factory

Defaults command. By restoring factory-default values, this command will negate all configuration work that has been done.

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