Multi-Tech Systems MVPFX2-2 User Manual
TM
MultiVOIP FX
SIP Gateways
Models: MVPFX2-2
User Guide for Voice/IP Gateways
MVPFX2-4
MVPFX2-8
User Guide
S000411A
MultiVOIP FX Analog SIP Gateways
This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems,
Inc. All rights reserved.
Copyright © 2006, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any
implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right
to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc.
to notify any person or organization of such revisions or changes.
Record of Revisions
Revision Description
A 06/29/06. Initial release. Describes 13.01 software release.
Patents
This Product is covered by one or more of the following U.S. Patent Numbers: 6151333, 5757801, 5682386, 5.301.274; 5.309.562;
5.355.365; 5.355.653; 5.452.289; 5.453.986. Other Patents Pending.
Trademark
Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo. Windows is a registered trademarks of Microsoft.
GENERAL CONTACT
Multi-Tech
Systems, Inc.
2205 Woodale Drive
Mounds View,
Minnesota
55112, USA
(763) 785-3500
(800) 328-9717
Fax: 763-785-9874
www.multitech.com
TECHNICAL SUPPORT
Country By E-mail By Phone
U.S. & Canada tsupport@multitech.com (800) 972-2439
France support@multitech.fr (33) 1-64 61 09 81
India support@multitechindia.com (91) 124-340778
U.K. support@multitech.co.uk (44) 118 959 7774
Rest of World support@multitech.com (763) 785-3500
(Models MVPFX2-2, MVPFX2-4 & MVPFX2-8)
2
CONTENTS
CHAPTER 1: OVERVIEW ......................................................................................................................................................5
ABOUT THIS MANUAL..............................................................................................................................................................6
INTRODUCTION TO ANALOG MULTIVOIP FX SIP GATEWAY VOICE-OVER-IP UNITS (MVPFX2-2/4/8) ................................7
MultiVOIP Front Panel LEDs...........................................................................................................................................10
COMPUTER REQUIREMENTS ...................................................................................................................................................12
SPECIFICATIONS .....................................................................................................................................................................12
INSTALLATION AT A GLANCE .................................................................................................................................................13
RELATED DOCUMENTATION...................................................................................................................................................13
CHAPTER 2: QUICK START GUIDE.................................................................................................................................14
MULTIVOIP STARTUP TASKS ................................................................................................................................................15
Phone/IP Details *Absolutely Needed* Before Starting the Installation...........................................................................16
Gather IP Information........................................................................................................................................................................16
Gather Telephone Information (Analog)........................................................................................................................................... 16
Config Info CheckList.......................................................................................................... ............................................................. 17
Identify Remote VOIP Site to Call.................................................................................................................................................... 17
Command/Control Computer Setup (Specs & Settings) ....................................................................................................18
Placement ..........................................................................................................................................................................18
Quick Hookup for MVPFX2-4 & MVPFX2-8....................................................................................................................19
Quick Hookup for MVPFX2-2...........................................................................................................................................20
Ensure that Java & Browser Versions will Support Web-Ba sed GUI...............................................................................21
Changing the IP Address through the Console Connection..............................................................................................21
Phone/IP Starter Configuration.........................................................................................................................................28
Phonebook Starter Configuration (with remote voip)........................................................................................................29
Outbound Phonebook........................................................................................................................................................................29
Inbound Phonebook........................................................................................................................................................................... 32
Phonebook Tips .................................................................................................................................................................34
Phonebook Example ..........................................................................................................................................................36
Connectivity Test ...............................................................................................................................................................41
Troubleshooting.................................................................................................................................................................43
CHAPTER 3: MECHANICAL INSTALLATION AND CABLI NG..................................................................................44
INTRODUCTION.......................................................................................................................................................................45
SAFETY WARNINGS ................................................................................................................................................................45
General Safety ...................................................................................................................................................................45
Lithium Battery Caution ....................................................................................................................................................45
Ethernet (WAN) Ports Caution..........................................................................................................................................45
Safety Warnings Telecom...................................................................................................................................................46
UNPACKING YOUR MULTIVOIP.............................................................................................................................................47
Unpacking the MVPFX2-4/8..............................................................................................................................................47
Unpacking the MVPFX2-2.................................................................................................................................................48
Safety Recommendations for Rack Installations of MVPFX2-4 or MVPFX2-8.................................................................50
19-Inch Rack Enclosure Mounting Procedure...................................................................................................................51
CABLING PROCEDURE FOR MVPFX2-4/8...............................................................................................................................52
Cabling Procedure for MVPFX2-2....................................................................................................................................53
CHAPTER 4: MULTIVOIP & AUXILIARY SOFTWARE...............................................................................................55
INTRODUCTION.......................................................................................................................................................................56
SUMMARY ..............................................................................................................................................................................56
CHAPTER 5: TECHNICAL CONFIGURATION...............................................................................................................57
CONFIGURING THE MULTIVOIP.............................................................................................................................................58
CONFIGURATION BY WEB GUI...............................................................................................................................................59
Pre-Requisites....................................................................................................................................................................59
IP Parameters.....................................................................................................................................................................................59
Telephony Interface Parameters........................................................................................................................................................ 60
Config Info CheckList.......................................................................................................... ............................................................. 60
3
Contents MultiVOIP User Guide
Procedure for Configuration by Web GUI (Summary)......................................................................................................61
Local Configuration Procedure (Detailed)........................................................................................................................61
CHAPTER 6: PHONEBOOK CONFIGURATION...........................................................................................................101
CONFIGURING MULTIVOIP PHONEBOOKS ...........................................................................................................................102
PHONEBOOK EXAMPLES .......................................................................................................................................................113
2 Site Example .................................................................................................................................................................113
Configuring Mixed Digital/Analog VOIP Systems ..........................................................................................................119
Call Completion Summaries............................................................................................................................................124
Variations in PBX Characteristics...................................................................................................................................127
CHAPTER 7: OPERATION AND MAINTENANCE.......................................................................................................128
OPERATION AND MAINTENANCE SUMMARY ........................................................................................................................129
System Information screen...............................................................................................................................................130
Statistics Screens .............................................................................................................................................................133
About Call Progress.........................................................................................................................................................133
About IP Statistics............................................................................................................................................................138
GENERAL OPERATION FUNCTIONS .......................................................................................................................................142
Change Username/Password...........................................................................................................................................142
Establishing a Username and Password........................................................................................................................................... 142
About Passwords & Login/Logout from Specific Computers.........................................................................................................143
Logout..............................................................................................................................................................................144
Save & Apply...................................................................................................................................................................144
Reboot Voip .....................................................................................................................................................................145
Restore Factory Defaults.................................................................................................................................................145
UPGRADING MULTIVOIP FIRMWARE...................................................................................................................................146
Introduction .....................................................................................................................................................................146
Identifying Current Firmware Version............................................................................................................................146
Obtaining Updated Firmware..........................................................................................................................................147
UPGRADING MULTIVOIP FIRMWARE VIA FTP CLIENT AND VOIP’S BUILT-IN FTP SERVER FUNCTION...............................149
SYSLOG SERVER FUNCTIONS ...............................................................................................................................................171
CHAPTER 8 WARRANTY, SERVICE, AND TECH SUPPORT....................................................................................174
LIMITED WARRANTY............................................................................................................................................................175
REPAIR PROCEDURES FOR U.S. AND CANADIAN CUSTOMERS ..............................................................................................175
TECHNICAL SUPPORT ...........................................................................................................................................................176
Contacting Technical Support.........................................................................................................................................176
CHAPTER 9: REGULATORY INFORMATION.............................................................................................................177
EMC, Safety, and R&TTE Directive Compliance............................................................................................................178
FCC DECLARATION..............................................................................................................................................................178
Industry Canada ..............................................................................................................................................................178
FCC Part 68 Telecom......................................................................................................................................................178
Canadian Limitations Notice...........................................................................................................................................179
WEEE Statement..............................................................................................................................................................180
APPENDIX A: CABLE PINOUTS.....................................................................................................................................181
APPENDIX A: CABLE PINOUTS.............................................................................................................................................182
Command Cable ..............................................................................................................................................................182
Ethernet Connector..........................................................................................................................................................182
APPENDIX B: TCP/UDP PORT ASSIGNMENTS...........................................................................................................183
WELL KNOWN PORT NUMBERS............................................................................................................................................184
PORT NUMBER ASSIGNMENT LIST........................................................................................................................................184
INDEX....................................................................................................................................................................................185
4
Chapter 1: Overview
5
Overview MultiVOIP User Guide
About This Manual
This manual is about Voice-over-IP products made by Multi-Tech Systems, Inc. It describes three analog
MultiVOIP
TM
FX units that operate with the SIP transmission protocol only, namely, models MVPFX2-2,
MVPFX2-4, and MVPFX2-8.
These MultiVOIP units can inter-operate with other contemporary analog MultiVOIP units (MVP130,
MVP130FXS, MVP210, MVP410, and MVP810), with contemporary SIP-Surivability MultiVOIP units
(MVP210-SS, MVP410-SS, and MVP810-SS), with contemporary BRI MultiVOIP units (MVP410ST &
MVP810ST), with contemporary digital T1/E1/ISDN-PRI MultiVOIP units (MVP2410 and MVP3010), and
with the earlier generation of MultiVOIP products (MVP200, MVP400, MVP800, MVP120, etc.)
The table below describes the vital characteristics of the various models described in this manual.
Analog MultiVOIP SIP-Only Gateways
Description
Model
Function analog voip gateway, SIP only,
MVPFX2-8 MVPFX2-4 MVPFX2-2
analog voip gateway, SIP only,
web GUI only (no Windows
GUI)
web GUI only (no Windows
GUI)
Capacity 8 channels 4 channels 2 channels
Chassis/
19” 1U rack mount 19” 1U rack mount table-top unit
Mounting
How to Use This Manual. In short, use the index and the examples.
When our readers crack open this large manual, they generally need one of two things: information on a
very specific software setting or technical parameter (about telephony or IP) or they need help when setting
up phonebooks for their voip systems. The index gives quick access to voip settings and parameters. It’s
detailed. Use it. The best way to learn about phonebooks is to wade through examples like those in our
Phonebook Configuration chapter. Finally, this manual is meant to be comprehensive. If you notice that
something important is lacking, please let us know.
analog voip gateway, SIP only,
web GUI only (no Windows
GUI)
Additional Resources. The MultiTech web site (www.multitech.com) offers both a list of Frequently Asked
Questions (the MultiVOIP FAQ) and a collection of resolutions of issues that MultiVOIP users have
encountered (these are Troubleshooting Resolutions in the searchable Knowledge Base).
6
MultiVOIP FX User Guide Overview
Introduction to Analog MultiVOIP FX
SIP Gateway Voice-over-IP Units
(MVPFX2-2/4/8)
VOIP: The Free Ride. We proudly present Multi-Tech's MVPFX2-2/4/8 MultiVOIPTM FX SIP Gateways.
These three models allow voice/fax communication to be transmitted at no additional expense over your
existing IP network, which has ordinarily been data only. To access this free voice and fax communication,
you simply connect the MultiVOIP to your telephone equipment and your existing Internet connection.
These analog MultiVOIPs inter-operate readily with T1 or E1 MultiVOIP units.
WAN
SPD
COL
12345678
Figure 1-1: MVPFX2-8 Chassis
Power
Boot
LNK
FDX SPD COL
Voice/Fax 1 Voice/Fax 2Ethe rnet
Figure 1-2: MVPFX2-2 Chassis
Capacity. The MultiVOIP FX model MVPFX2-8 is an eight-channel unit, the model MVPFX2-4 is a fourchannel unit, and the MVPFX2-2 is a two-channel unit. All three of these MultiVOIP units have a
10/100Mbps Ethernet interface for its full-featured web-based configuration GUI and a console port for
local access to basic startup configuration parameters (like the gateway’s IP address and password).
Mounting. Mechanically, the MVPFX2-4 and MVPFX2-8 MultiVOIP FX units are designed for a one-high
industry-standard EIA 19-inch rack enclosure. The product must be installed by qualified service
personnel in a restricted-access area, in accordance with Articles 110-16, 10-17, and 110-18 of the National
Electrical Code, ANSI/NFPA 70. The MVPFX2-2 is a table-top unit.
7
Overview MultiVOIP User Guide
Phone System Transparency. These MultiVOIPs inter-operate with a telephone switch or PBX, acting as a
switching device that directs voice and fax calls over an IP network. The MultiVOIPs have “phonebooks,”
directories that determine to who calls may be made and the sequences that must be used to complete calls
through the MultiVOIP. The phonebooks allow the phone user to interact with the VOIP system just as
they would with an ordinary PBX or telco switch. When the phonebooks are set, special dialing sequences
are minimized or eliminated altogether. Once the call destination is determined, the phonebook settings
determine whether the destination VOIP unit must strip off or add dialing digits to make the call appear at
its destination to be a local call.
Voip Protocol. The MVPFX units use the SIP protocol only. (“SIP” means Session Initiation Protocol.)
Data Compression & Quality of Service. The analog MultiVOIP
TM
FX unit comes equipped with a variety
of data compression capabilities, including G.723, G.729, and G.711 and features DiffServ quality-of-service
(QoS) capabilities.
Management. Configuration and system management for the MVPFX2 units is done primarily through a
web interface. Once you know the IP address of an MVPFX2 unit, you can contact that unit with a web
browser and set the unit’s operating parameters, which are grouped into several separate screens.
Figure 1-3: The Presentation of the MultiVOIP Web-Based GUI (IP Parameters screen shown)
Certain base-level parameters (like the IP address and password of the unit) can be set by connecting the
MVPFX2 unit’s “Console” receptacle to a serial connector on a PC (using a DB9-to-RJ45 connector).
The primary advantage of the web GUI is remote access for control and configuration. The controller PC
and the MultiVOIP unit itself must both be connected to the same IP network and their IP addresses must
be known.
8
MultiVOIP FX User Guide Overview
Logging of System Events. MultiTech has built SysLog Server functionality into the software of the
MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems.
Figure 1-4: Logging with SysLog
The SysLog Server resides in the MultiVOIP unit itself. To implement this functionality, you will need a
SysLog client program (sometimes referred to as a “daemon”). SysLog client programs, both paid and
freeware, can be obtained from Kiwi Enterprises, among other firms. See www.kiwisyslog.com
. SysLog
client programs essentially give you a means of structuring console messages for convenience and ease of
use.
MultiTech Systems does not endorse any particular SysLog client program. SysLog client programs by any
qualified provider should suffice for use with MultiVOIP units. Kiwi’s brief description of their SysLog
program indicates the typical scope of such programs. “Kiwi Syslog Daemon is a freeware Syslog Daemon
for the Windows platform. It receives, logs, displays and forwards Syslog messages from hosts such as
routers, switches, Unix hosts and any other syslog enabled device. There are many customizable options
available.”
9
Overview MultiVOIP User Guide
MultiVOIP Front Panel LEDs
LED Types. The MultiVOIPs have two types of LEDs on their front panels:
(1) general operation LED indicators (for power, booting, and
ethernet functions), and
(2) channel operation LED indicators that describe the data traffic and performance in each VOIP data
channel.
Active LEDs. On both the MVPFX2-4 and MVPFX2-8, there four WAN LEDs and eight channel-operation
LEDs. However, on the MVPFX2-4, only the left four sets of channel-operation LEDs are functional. On the
MVPFX2-8, all eight sets are functional.
WAN
SPD
COL
12345678
Figure 1-5. MVPFX2-8 LEDs
Similarly, the MVPFX2-2 has four WAN/Ethernet general-operation indicator LEDs and two channeloperation LEDs, one for each channel.
Voice/Fax 1 Voice/Fax 2Et hernet
Power
Boot
LNK
FDX SPD COL
Figure 1-6. MVPFX2-2 LEDs
10
MultiVOIP FX User Guide Overview
LED Descriptions for MultiVOIP-FX2 Units
Front Panel LED Definitions
LED NAME DESCRIPTION
General Operation LEDs (one set on each MultiVOIP model)
Power Indicates presence of power.
Boot
Ethernet
After power up, the Boot LED will be on briefly while the
MultiVOIP is booting. It lights whenever the MultiVOIP is
booting or downloading a setup configuration data set.
FDX. LED indicates whether Ethernet connection is
half-duplex or full-duplex (FDX) and, in half-duplex
mode, indicates occurrence of data collisions. LED is
on constantly for full-duplex mode; LED is off
constantly for half-duplex mode. When operating in
half-duplex mode, the LED will flash during data
collisions.
LNK. Link/Activity LED. This LED is lit if Ethernet
connection has been made. It is off when the link is
down (i.e., when no Ethernet connection exists).
While link is up, this LED will flash off to indicate data
activity.
SPD. Data speed indicator. When lit, data rate is
100 Mbps. When not lit, data rate is 10 Mbps.
COL. Collision indicator. Lit when data
collision is detected on Ethernet network.
Channel-Operation LEDs
Voice/Fax 1
Voice/Fax 2
1, 2, 3, ... 8
On MVPFX2-2 only. This indicator is lit when there is
call activity on Channel 1. If the voip channel is
operating as FXS, the LED is ON when the device
attached to the channel is off hook. If the voip channel
is operating as FXO, the LED is ON when the voip has
seized the line.
On MVPFX2-2 only. This indicator is lit when there is
call activity on Channel 2. If the voip channel is
operating as FXS, the LED is ON when the device
attached to the channel is off hook. If the voip channel
is operating as FXO, the LED is ON when the voip has
seized the line.
On MVPFX2-4 and MVPFX2-8. There is one LED for
each voip channel. The indicator for any channel is lit
when there is call activity on that voip channel. If the
voip channel is operating as FXS, the LED is ON when
the device attached to the channel is off hook. If the
voip channel is operating as FXO, the LED is ON
when the voip has seized the line.
11
Overview MultiVOIP User Guide
Computer Requirements
The command computer used in conjunction with the MultiVOIP must meet these requirements:
(a) any reasonably modern PC,
(b) must have an up-to-date version of Java installed (v. 1.5 or higher),
(c) must have an up-to-date web browser installed (at this writing, up-to-date browsers would include
Internet Explorer 6.0(+), Netscape 6.0(+), or Mozilla FireFox 1.0(+).),
(d) must have IP access to the MultiVOIP, and
(e) optionally, have an available serial COM port for a console connection to the MultiVOIP.
This PC will generally be in contact with the MVPFX2 unit via the web. The Console connection, which
requires a cable directly between the PC and the MultiVOIP is, essentially, a backup method of connecting
to the voip. This direct connection can be used to reset the MultiVOIP’s IP address and to upgrade
firmware. The direct connection is not involved in the general operation of the MultiVOIP unit.
Specifications
Parameter
Operating
Voltage/
Current
Mains
Frequencies
Power
Consumption
Mechanical
Dimensions
Weight 7.1 lbs.
Operating
Temperature
Storage
Temperature
/Model
MVPFX2-4
100-240 VAC,
1.2 - 0.6 A
50/60 Hz 50/60 Hz 50/60 Hz
16 watts 26 watts 10 watts
1.75” H x
17.4” W x
8.5” D
4.5cm H x
44.2 cm W x
21.6 cm D
(3.2 kg)
includes power
supply
0° to +60°C (32°
to +120°F);
humidity range
20-90% (noncondensing)
-10°C to +85°C -10°C to +85°C -10°C to +85°C
MVPFX2-8 MVPFX2-2
100-240 VAC
1.2 - 0.6 A
1.75” H x
17.4” W x
8.5” D
4.5cm H x
44.2 cm W x
21.6 cm D
7.24 lbs.
(3.5 kg)
includes power
supply
0° to +60°C (32° to
+120°F); humidity
range 20-90%
(non-condensing)
9 VDC, 1 A,
External power
supply
6.2” W x
9” D x
1.4” H
15.8cm W x
22.9cm D x
3.6cm H
1.8lbs (.82kg)
2.6lbs (1.17kg)
without supply
0° to +60°C (32° to
+120°F); humidity
range 20-90%
(non-condensing)
12
MultiVOIP FX User Guide Overview
Installation at a Glance
The basic steps of installing your MultiVOIP network involve unpacking the units, connecting the cables,
and configuring the units using the MultiVOIP web-based graphic user interface (GUI), and confirming
connectivity with another voip site. This process results in a fully functional Voice-Over-IP network.
Related Documentation
The MultiVOIP User Guide (the document you are now reading) comes in electronic form and is included
on your system CD. It presents in-depth information on the features and functionality of Multi-Tech’s
MultiVOIP Product Family. The MultiVOIP Cabling Guide, a printed document, is shipped with each
MVPFX2 unit.
The CD media is produced using Adobe Acrobat
print your copy of a user guide, load Acrobat Reader
the MultiVOIP CD and is also a free download from Adobe’s Web Site:
TM
for viewing and printing the user guide. To view or
TM
on your system. The Acrobat Reader is included on
www.adobe.com/prodindex/acrobat/readstep.html
This MultiVOIP User Guide is also available on Multi-Tech’s Web site at:
http://www.multitech.com
Viewing and printing a user guide from the Web also requires that you have the Acrobat Reader loaded on
your sys tem. To select the MultiVOIP User Guide from the Multi-Tech Systems home page, click Documents and then click
MultiVOIP Family in the product list drop-down window. All documents for this MultiVOIP Product Family will be
displayed. You can then choose User Guide (MultiVOIP Product Family) to view or download the .pdf file.
Entries (organized by model number) in the “knowledge base” and ‘troubleshooting resolutions’ sections of
the MultiTech web site (found under “Support”) constitute another source of help for problems
encountered in the field.
13
Chapter 2: Quick Start Guide
14
MultiVOIP FX Quick Start Guide Preliminaries & Info Gathering
This chapter contains streamlined instructions to get the MultiVOIP up and running quickly. These startup instructions include assistance on setting up the MultiVOIP’s Inbound and Outbound Phonebooks.
These sections of the Quick Start Guide may be particularly useful for phonebook configuration:
Phonebook Starter Configuration
Phonebook Tips
Phonebook Example (One Common Situation)
The Quick Start Guide also contains a “Phonebook Worksheet” section. You may want to print out several
worksheet copies. Paper copies can be very helpful in comparing phonebooks at multiple sites at a glance.
This will assist you in making the phonebooks clear and consistent and will reduce ‘surfing’ between
screens on the configuration program.
A printed Cabling Guide is shipped with the MultiVOIP and an electronic copy is included on the Product
CD.
MultiVOIP Startup Tasks
Task Summary
Collecting Phone/IP
Details ( vital! )
Command/Control
Computer Setup:
The MultiVOIP must be configured to interface with
your particular phone system and IP network. To do so,
certain details must be known about those phone and IP
systems.
Some modest minimum specifications must be met. A
COM port must be set up.
Specs & Settings
Placement
Decide where you’ll mount the voip.
Hookup Connect power, phone, and data cables per the Quick
Hookup diagrams in this chapter.
Software Installation Check that an up-to-date version of Java (version 1.5) is
on your computer. If not, install it from the MultiVOIP
CD or the Java website.
Phone/IP Starter
Configuration
Phonebook Starter
Configuration
You will enter phone numbers and IP addresses. You’ll
use default parameter values where possible to get the
system running quickly.
Use “Config Info CheckList” (page 17).
The phonebook is where you specify how calls will be
routed. To get the system running quickly, you’ll make
phonebooks for just two voip sites.
Connectivity Test You’ll find out if your voip system can carry phone calls
between two sites. That means you’re up and running!
Troubleshooting Detect and remedy any problems that might have
prevented connectivity.
15
Preliminaries & Info Gathering MultiVOIP FX Quick Start Guide
Phone/IP Details *Absolutely Needed*
Before Starting the Installation
The MultiVOIP will interface with both the IP network and the phone system. You must gather
information about the IP network and about the phone system so that the MultiVOIP can be configured to
operate with them properly. A summary of this configuration information appears on page 17 (“Config
Info CheckList”).
Gather IP Information
Ask your computer network
administrator.
#
• IP Address
• IP Mask
• Gateway
• Domain Name Server (DNS) Info (optional)
IP Network Parameters:
Record for each VOIP Site
in System
Info needed to operate:
all MultiVOIP models.
Phone/IP Details *Absolutely Needed*
Gather Telephone Information (Analog)
Analog Phone Parameters
Ask phone company or
telecom manager.
#
• Which interface type is used?
FXS_____ FXO_____
• If FXS, determine whether the line will be used for a
phone, fax, or KTS (key telephone system)
• If FXO, determine if line will be an analog PBX
extension or an analog line from a telco central office
Analog Telephony Interface Parameters:
Record for this VOIP Site
Needed for:
MVPFX2-8
MVPFX2-4
MVPFX2-2
16
MultiVOIP FX Quick Start Guide Preliminaries & Info Gathering
Config Info CheckList
Type of Config Info
Gathered
MultiVOIP
Configuration screen
on which to enter Config
√
Info
IP info for voip unit
● IP address
● Gateway
● DNS IP (if used)
Interface Type
(Choices: FXS or FXO*)
Country Code Regional Parameters
Network Locations of SIP Proxy
units, if used
(IP Address or Domain Name)
Reminder: Be sure to Save & Apply after entering configuration values.
IP Parameters
Interface Parameters
*In FXO/FXS systems, channels used
for phone, fax, or key system are
FXS; channels used for analog PBX
extensions or analog telco lines are
FXO.
SIP Call Signaling
Identify Remote VOIP Site to Call
When you’re done installing the MultiVOIP, you’ll want to confirm that it is configured and operating
properly. To do so, it’s good to have another voip that you can call for testing purposes. You’ll want to
confirm end-to-end connectivity. You’ll need IP and telephone information about that remote site.
If this is the very first voip in the system, you’ll want to coordinate the installation of this MultiVOIP with
an installation of another unit at a remote site.
17
Command PC & Voip Hookups MultiVOIP FX Quick Start Guide
Command/Control Computer Setup (Specs & Settings)
The computer used for command and control of the MultiVOIP
(a) any reasonably modern PC,
(b) must have an up-to-date version of Java installed (v. 1.5 or higher),
(c) must have an up-to-date web browser installed (at this writing, up-to-date browsers would include
Internet Explorer 6.0(+), Netscape 6.0(+), or Mozilla FireFox 1.0(+).),
(d) must have IP access to the MultiVOIP, and
(e) optionally, have an available serial COM port for a console connection to the MultiVOIP.
The configuration tasks and control tasks the PC will have to do with the MultiVOIP are not especially
demanding. Still, we recommend using a reasonably new computer. The computer that you use to
configure your MultiVOIP need not be dedicated to the MultiVOIP after installation is complete.
COM port on controller PC. If you choose to use the MultiVOIP’s Console connection, you will need an
available COM port on the controller PC. You’ll need to know which COM port is available for use with
the MultiVOIP (COM1, COM2, etc.).
Placement
Mount your MultiVOIP in a safe and convenient location where cables for your network and phone system
are accessible. Rack-mounting instructions are in Chapter 3: Mechanical Installation & Cabling.
18
MultiVOIP FX Quick Start Guide Command PC & Voip Hookups
Quick Hookup for MVPFX2-4 & MVPFX2-8
19
Command PC & Voip Hookups MultiVOIP FX Quick Start Guide
Quick Hookup for MVPFX2-2
Voice/Fax Channel 1 - 2
Connections
PSTN
VOICE/FAX 1 WAN CONSOLE
FXS FXSFXO FXO
FXS FXO
Connectors
VOICE/FAX 2 POWER
RJ-11
GND
FX S
FXO
10/100 RS- 232
RJ-45
Connectors
Power Connection
DB-9 Connector
to
Computer Serial Port
Console Port Connection
WAN/ Ethernet Co nnect ion
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Auxiliary Software Issues MultiVOIP FX Quick Start Guide
Ensure that Java & Browser Versions will Support Web-Based GUI
For more details, see Chapter 4: Software Installation in User Guide.
1. MultiVOIP must be properly cabled. Power must be turned on.
2. Is Java Runtime program at level 1.5 or greater? If not, load up-to-date Java version from MultiVOIP CD
or from Java web site.
3. Is web browser of a sufficiently recent version to support MultiVOIP web GUI? (The browser must be
Internet Explorer 6.0(+), Netscape 6.0(+), or FireFox 1.0(+).) If not, download a browser version that is
new enough to support the web GUI.
4. Browse to IP address of MultiVOIP unit (default is 192.168.2.1).
5. If username and password have been established, enter them when prompted by voip.
6. Use web browser GUI to continue with configuration and operation of voip.
Changing the IP Address through the Console Connection
At its initial bootup, the default IP address of the MultiVOIP is 192.168.2.1. If you are not able to access the web GUI
through this IP address (192.168.2.1), then use the procedure below to set a valid IP for operation of th e MultiVOIP on your
network.
This procedure also works if the IP address is forgotten.
1. Connect a cable between the MultiVOIP’s “Console” connector and a serial cable on the computer.
2. Launch HyperTerminal or a similar communications program.
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Phone/IP Starter Config. MultiVOIP FX Quick Start Guide
3. Establish a ‘connection’ in HyperTerminal.
4. Check that HyperTerminal is addressing the correct COM port.
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MultiVOIP FX Quick Start Guide Phone/IP Starter Config.
5. Check that HyperTerminal’s data rate is set to 115200bps.
6. To begin, HyperTerminal must be connected and ready.
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Phone/IP Starter Config. MultiVOIP FX Quick Start Guide
7. Reboot the MultiVOIP by turning off its power and turning it back on again.
The ARMBoot prompt will appear on the HyperTerminal screen.
When this screen appears, you must quickly press any key to stop the regular boot-up process (the manual
boot process).
8. Type setenv ipaddr a.b.c.d where a, b, c, & d are the octet values for the desired IP address of the voip.
Press Enter.
Note: When using the setenv command, be careful in your spelling. If you mis-spell ipaddr as “ipadde” for
example, the ARMBoot program will create a new and useless variable entitled ipadde and will not change
the value of the ipaddr variable.
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MultiVOIP FX Quick Start Guide Phone/IP Starter Config.
9. To confirm that the ipaddr (voip IP address) was indeed changed to the value you want, type printenv at the
mvp-boot> prompt and then press Enter.
10. Type saveenv and press Enter.
11. Turn the voip off and then on again to reboot it.
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Phone/IP Starter Config. MultiVOIP FX Quick Start Guide
12. Allow the voip to boot up again normally (this will take a few minutes) with the console connection still
active. When the rebooting process is complete (when the boot light is no longer lit), type 1 and press
Enter.
NOTE: This change of IP address is only temporary. You must complete this procedure to make the
change of IP address permanent.
13. Use a web browser to browse to the voip using the IP address that you have just assigned.
14. In the web browser, click on IP Parameters in the sidebar list.
In each field, enter the values that fit your particular network.
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MultiVOIP FX Quick Start Guide Phone/IP Starter Config.
Click OK.
15. In the sidebar menu, click Save & Apply. Allow the voip to Reboot.
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Phone/IP Starter Config. MultiVOIP FX Quick Start Guide
Phone/IP Starter Configuration
Full details here:
MVPFX2-2
MVPFX2-4
MVPFX2-8
1. Open a browser and go to the IP Address of the MVPFX2 unit. In the sidebar menu click Configuration.
2. Go to Configuration | IP. Enter or alter any IP Parameters, as needed. Click OK.
3. Go to Configuration | Voice/Fax. Select Coder | “Automatic.” At the right-hand side of the dialog box,
click OK. If you know any specific parameter values that will apply to your system, enter them. Click
Copy Channel. Select Copy to All. Click Copy. At main Voice/Fax Parameters screen, click OK to exit
from the dialog box.
4. Enter telephone system information. Go to Configuration | Interface. Enter parameters obtained from
phone company or PBX administrator. Click OK.
5. Go to Configuration | Regional Parameters. Select the Country/Region that fits your situation. Click
OK and confirm. Click OK to exit from the dialog box.
6. Go to Configuration | Logs/Traces.
Select “Enable Console Messages.” Click OK.
To do logging with a SysLog client program, click on “SysLog Server – Enable” in the Logs/Traces screen.
To implement this function, you must install a SysLog client program. For more info, see the “SysLog
Server Functions” section of the Operation & Maintenance chapter of the
7. Go to Save &Apply. Click OK. This will save the parameter values that you have just entered.
The MultiVOIP’s “BOOT” LED will light up while the configuration file is being saved and loaded into
the MultiVOIP. Don’t do anything to the MultiVOIP until the “BOOT “LED is off (a loss of power at this
point could cause the MultiVOIP unit to lose the configuration settings you have made).
Technical Configuration chapter
in User Guide
User Guide.
END OF PROCEDURE.
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MultiVOIP FX Quick Start Guide Phonebook Starter Config.
Phonebook Starter Configuration (with remote voip)
If the topic of voip phone books is new to you, it may be helpful to read the PhoneBook Tips section (page
34) before starting this procedure.
To do this part of the quick setup, you need to know of another voip that you can call to conduct a test.
Ideally, a test of two voips at the same physical location connected back-to-back should be done first. A
secondary test should be done between two voips at different locations, typically with one voip located
somewhere outside of your building. You must know the phone number and IP address for that site. We
are assuming here that the MultiVOIP will operate in conjunction with a PBX.
You must configure both the Outbound Phonebook and the Inbound Phonebook. A starter configuration
only means that two voip locations will be set up to begin the system and establish voip communication.
Outbound Phonebook
1. Open the browser and go to the IP address of the MultiVOIP unit. In the sidebar menu, select Phone
Book
2. Go to Outbound Phonebook | Add Entry.
3. On a sheet of paper, write down the calling code of the remote voip (area code, country code, city code,
etc.) that you’ll be calling.
Follow the example that best fits your situation.
North America,
Long-Distance Example
Technician in Seattle (area
206) must set up one voip
there, another in Chicago
(area 312, downtown).
Answer: Write down 312.
Euro, National Call
Example
Technician in central
London (area 0207) to set
up voip there, another in
Birmingham (area 0121).
Answer: write down 0121.
Euro, International Call Example
Technician in Rotterdam (country 31; city 010) to
set up one voip there, another in Bordeaux
(country 33; area 05).
Answer: write down 3305.
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Phonebook Starter Config. MultiVOIP FX Quick Start Guide
4. Suppose you want to call a phone number outside of your building using a phone station that is an
extension from your PBX system (if present). What digits must you dial? Often a “9” or “8” must be
dialed to “get an outside line” through the PBX (i.e., to connect to the PSTN). Generally, “1 “or “11” or
“0” must be dialed as a prefix for calls outside of the calling code area (long-distance calls, national calls,
or international calls).
On a sheet of paper, write down the digits you must dial before you can dial a remote area code.
North America,
Long-Distance Example
Seattle-Chicago system.
Seattle voip works with
PBX that uses “8” for all
voip calls. “1” must
immediately precede area
code of dialed number.
Answer: write down 81.
Euro, National Call
Example
London/Birming. system.
London voip works with
PBX that uses “9” for all
out-of-building calls
whether by voip or by
PSTN. “0” must
immediately precede area
code of dialed number.
Answer: write down 90.
Euro, International Call Example
Rotterdam/Bordeaux system.
Rotterdam voip works with PBX where “9” is
used for all out-of-building calls. “0” must
precede all international calls.
Answer: write down 90.
5. In the “Destination Pattern” field of the Outbound Phone Book Add Entry screen, enter the digits from
step 4 followed by the digits from step 3.
North America,
Long-Distance Example
Seattle-Chicago system.
Answer: enter 81312 as
Destination Pattern in Outbound
Phone-book of
Seattle voip.
Euro, National Call
Example
London/Birming. system.
Leading zero of
Birmingham area code is
dropped when combined
with national-dialing
access code. (Such
practices vary by country.)
Answer: enter 90121 as
Destination Pattern in Outbound
Phonebook of
London voip.
Not 900121.
Euro, International Call Example
Rotterdam/Bordeaux system.
Answer: enter 903305 as Destination Pattern in
Outbound Phonebook of Rotterdam voip.
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