Multi-Tech Systems MVP400 User Manual

Standalone Voice/IP Gateway

Model MVP400 and MVP800

H.323 Mode

Quick Start Guide

82088202 Revision C

MultiVOIP400 (Model MVP400) and

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

Record of Revisions

Revision Description

B Manual revised; covers software version 3.45.

(5/15/00)

C Manual updated for software version 3.51

(01/15/01)

Patents

This Product is covered by the following U.S. Patent Numbers: 6151333, 5757801, 5682386. Other Patents Pending.

TRADEMARK

Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo. Windows is a registered trademark of Microsoft.

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112

(763) 785-3500 or (800) 328-9717

Fax 763-785-9874

Tech Support (800) 972-2439

Internet Address: http://www.multitech.com

Contents

Introduction ................................................................................... 4

Related Documentation................................................................. 5

Installing Y our MultiVOIP............................................................... 6

Installing and Configuring Your MultiVOIP .............................. 6

Deploying the VOIP Network .................................................. 7

Unpacking Y our MultiVOIP............................................................ 8

Safety Warnings............................................................................ 8

Cabling Procedure ........................................................................ 9

E&M Jumper Block Positioning Procedure ............................1 1

Installing Your MultiVOIP 400/800.............................................. 12

Configuring Y our MultiVOIP 400/800........................................... 17

Registering with a Gatekeeper Phone Directory................... 28

Building a Proprietary Phonebook Directory ......................... 34

Configuring Your Slave MultiVOIP 400/800s ........................ 46

Deploying the VOIP Network....................................................... 59

Remote Site Administrator.................................................... 59

Limited Warranty ......................................................................... 62

Technical Support........................................................................ 63

FCC Declaration.......................................................................... 63

iii

MultiVOIP Quick Start Guide

Introduction

Welcome to Multi-Tech's new stand-alone Voice/IP Gateways

which allow analog voice and fax communication over an IP

network. The MultiVOIP model numbers are MVP400 for the

four-channel unit and MVP800 for the eight-channel unit. Multi-

Tech’s voice/fax gateway technology allows voice/fax

communication to be transmitted with no additional expense

over your existing IP network, which has traditionally been

data-only . To access this free voice and fax communication, all

you have to do is connect your MultiVOIP to your telephone

equipment and then to your existing Internet connection. Once

configured, the MultiVOIP allows voice and fax to travel down

the same path as your traditional data communications.

The MultiVOIP 400/800 supports the H.323 standards-based

protocol enabling your MultiVOIP 400/800 to participate in real-

time conferencing with other third-party VOIP Gateways or

other endpoints that support the H.323 protocol (for example,

Microsoft Netmeeting® ). The H.323 standard defines how

endpoints make and receive calls, how endpoints negotiate a

common set of audio and data capabilities, how information is

formatted and sent over the network. This version of the

software also supports optional H.323 GateKeeper software

residing on a PC which, when enabled, maintains its own

phone book database, preregisters all users, controls the

bandwidth, and handles all conferencing issues such as

transferring of calls.

Figure 1. MultiVOIP

The MVP400 is designed with four voice/fax channels

(offering three voice/fax interfaces per channel), a 10 Mbps

Introduction

Ethernet LAN interface, and a command port configuration.

The MVP800 is designed with eight voice/fax channels, 10

Mbps Ethernet LAN interface, and command port.

System management is provided through the Command port

using bundled Windows® software which provides easy-to-use

configuration menus and comprehensive online Help.

Note: Refer to the MultiVOIP 400/800 User Guide for a

detailed description of a typical VOIP application.

Installing Your MultiVOIP

The basic steps of installing your MultiVOIP network involve

unpacking the units, connecting the cables, and configuring

the units using the included management software (MultiVOIP

Configuration). This process results in a fully functional V oice

Over IP network. A brief description is provided below with

detailed instructions provided later.

Installing and Configuring Your MultiVOIP

The VOIP administrator must first install the MultiVOIP

software and then configure each MultiVOIP 400/800 for its

specific function. During the configuration process, it’s

important to note that the Phone Directory Database is

configured differently depending on whether or not you have

GateKeeper support on your VOIP network.

If your VOIP network supports GateKeeper software, you must

procedure for doing this is explained in the section

“Registering with a GateKeeper Phone Directory .”

If your VOIP network does not have GateKeeper software or

the GateKeeper software is not enabled, then you must build a

proprietary phone book with a “Master” MultiVOIP 400/800 and

“Slave” MultiVOIP 400/800s. The “Master” unit includes the

assignment of a unique LAN IP address, subnet mask, and

Gateway IP address, as well as the selection of appropriate

channel interface type for each of the Voice/Fax channels.

Once all connections have been made, the VOIP administrator

configures the unit and builds the Phone Directory Database

that will reside with the Master unit.

Once configuration of the “Master” MultiVOIP 400/800 has

been completed, the administrator moves on to configure the

MultiVOIP 400/800(s) designated as “Slave” units. Again,

unique LAN IP addresses, subnet masks, and Gateway IP

addresses are assigned, and each Voice/Fax channel is

configured for the appropriate channel interface type. When

Introduction

this is done, the Phone Directory Database option is set to

Slave, and the IP address of the Master MultiVOIP 400/800 is

entered. Once all Slave units are configured, the process

moves on to the “Deploying the VOIP Network” section.

Deploying the VOIP Network

The final phase of the installation is deployment of the

network. When the remote MultiVOIP 400/800s are sent to

their remote sites, the remote site administrators need only

connect the units to their LAN and telephone equipment. A full

Phone Directory Database (supplied by the Master MultiVOIP

400/800 Proprietary Phonebook will be loaded into their units

within minutes of being connected and powered up. For

remote VOIPs that were configured with the Gatekeeper

option enabled, each MultiVOIP 400/800 will be registered with

the Gatekeeper (the Gatekeeper phonebook directory is NOT

downloaded to the remote units).

The final task of the VOIP administrator or the Gatekeeper

administrator is to develop the VOIP Dialing Directory based

on the appropriate phone directory database (the Proprietary

phonebook database or the Gatekeeper phonebook

database).

MultiVOIP Quick Start Guide

Unpacking Your MultiVOIP

Remove all items from the box.

Voice/Fax over IP Networks

www.multitech.com

Figure 2. Unpacking

Safety Warnings

Caution

Danger of explosion if battery is incorrectly replaced.

A lithium battery on the voice/fax channel board provides

backup power for the time keeping capability . The battery has

an estimated life expectancy of ten years.

When the battery starts to weaken, the date and time may be

incorrect. If the battery fails, the board must be sent back to

Multi-Tech Systems for battery replacement.

The E&M, FXS, and Ethernet ports are not designed to be

connected to a Public Telecommunication Network.

Cabling Procedure

Cabling involves connecting the master MultiVOIP to your LAN

and telephone equipment.

1. If you are connecting any Voice/Fax Channel to an E&M trunk other than type 2, perform the E&M Jumper Block Positioning procedure in the following section before connecting power to the unit.

2. Connect one end of the power supply to a live AC outlet and connect the other end to the MultiVOIP as shown in Figure 3. The power connector is a 7-pin circular DIN connector.

VOICE/ FAX CHANNEL 8

VOICE/ FAX CHANNEL 4

VOICE/ FAX CHANNEL 7

E&M FXO FXS E&M FXO FXS E&M FXO FXS

VOICE/ FAX CHANNEL 3

CHANNEL 10

CHANNEL 8

CHANNEL 9

CHANNEL 7

VOICE/ FAX CHANNEL 6

E&M FXO FXS

VOICE/ FAX CHANNEL 2

CHANNEL 6

CHANNEL 4

CHANNEL 5

CHANNEL 3

Voice/Fax Channel 1 - 8 Connections

VOICE/ FAX CHANNEL 5

VOICE/ FAX CHANNEL 1

CHANNEL 2 (RS232/V.35)

CHANNEL 1 (RS232/V.35)

10BASET

ETHERNET

COMMAND PORT

EXT. COMPOSITE LINK (RS232/V.35)

INTERNAL COMPOSITE LINK

MONITOR XMT RCV

T1 DSU

GND

POWER

Cabling

E&M

FXS

FXO

FXSE&M

FXO

Power Connection

Command Port Connection

PSTN

Ethernet Connection

Figure 3. Cable Connections

3. Connect the MultiVOIP to a PC by using a DB-9 to DB-25 cable. Plug the DB-25 end of the cable into the Command port of the MultiVOIP and the other end into the serial port on the PC. See Figure 3.

4. Connect a network cable to the ETHERNET 10BASET connector on the back of the MultiVOIP. Connect the other end of the cable to your network.

MultiVOIP Quick Start Guide

5. If you are connecting a station device (analog telephone, fax machine, or Key Telephone System (KTS)) to your MultiVOIP, connect one end of an RJ11 phone cord to the V oice/Fax Channel 1 FXS connector on the back of the MultiVOIP and the other end to the station device.

If you are connecting a PBX extension to your MultiVOIP, connect one end of an RJ11 phone cord to the Voice/Fax Channel 1 FXO connector on the back of the MultiVOIP and the other end to the PBX extension.

If you are connecting an E&M trunk from a telephone switch to your MultiVOIP, connect one end of an RJ45 phone cord to the V oice/Fax Channel 1 E&M connector on the back of the MultiVOIP and the other end to the trunk. Refer to the User Guide for E&M pin assignments.

If you are connecting to an E&M trunk, you need to ensure that the E&M trunk jumper is in the correct position for the E&M type trunk. The default E&M jumper position is E&M type 2. To change the E&M jumper position, perform the E&M jumper block positioning procedure in the following section.

6. Repeat the above step to connect the remaining telephone equipment to each Voice/Fax Channel on your MultiVOIP.

7. Turn on power to the MultiVOIP by placing the ON/OFF switch on the back panel to the ON position. Wait for the BTG LED on the MultiVOIP to go OFF before proceeding. This may take a couple minutes.

If you need to change the E&M Jumper Block positioning, refer to the following section. Otherwise, proceed to the Installing the Software section to load the MultiVOIP software.

Cabling

E&M Jumper Block Positioning Procedure

A jumper block exists for each voice/fax channel. The jumper block is to the right of each set of channel jacks. The jumper block contains 8 pairs of pins. The jumper plug fits over three pairs of pins on the jumper block. The E&M type number is labeled on the pc board. The jumper plug must be centered on the E&M type number. To change E&M jumper position:

1. Verify that power is disconnected from the MultiVOIP.

2. Remove the front panel by removing the two Phillips quarter turn screws.

3. Remove the six screws and slide the top cover backward off the chassis to expose the rear panel.

4. T o change a jumper position, lift the jumper plug up off the jumper block and move to the new position, ensuring that the center jumper is centered on the E&M type number.

2 (Default)

1,3

Figure 4. E&M Jumper Block Positions

5. Change the jumper position for each voice/fax channel connecting to an E&M trunk that is not a type 2. If you have two voice/fax channel boards in your unit and you need to change the jumpers on the second board, remove the six screws from the top board and disconnect the ribbon cable from the top board.

6. Slide the top cover back on to the chassis and fasten the six screws.

7. Replace the front panel and fasten the two Phillips quarter turn screws.

8. Return to the Cabling Procedure section.

MultiVOIP Quick Start Guide

Installing Your MultiVOIP 400/800

The following installation procedures do not provide every screen or option in the process of installing the MultiVOIP 400/ 800 software. It is assumed that a technical person with a thorough knowledge of Windows and the software loading process is doing the installation. Once you have installed the software, you will be instructed on how to configure your MultiVOIP 400/800, and finally , on how to deploy your MultiVOIP 400/800. Additional information on the MultiVOIP 400/800 software is provided in the Help.

Note: The phonebook directory configuration process is different depending on whether or not you have an enabled H.323 Gatekeeper resident in your network. The “Configuring Your MultiVOIP 400/800” section will explain these differences.

The MultiVOIP 400/800 software and User Guide are contained on the MultiVOIP 400/800 CD. The CD is autodetectable, so when you insert it into your CD ROM drive it will start up automatically . When you have finished configuring your MultiVOIP 400/800, you can view and print the User Guide by clicking the Install Manuals icon.

CAUTION: If you are installing a MultiVOIP 400/800 behind a firewall, the Firewall must support H.323. Refer to your Firewall user documentation to enable H.323 support.

1. Make certain that your MultiVOIP 400/800 has been properly cabled and that it is powered on.

2. Insert the MultiVOIP 400/800 CD into your CD-ROM drive. The CD should start automatically . It may take 10 to 20 seconds for the MultiTech CD installation window to display.

Installing the Software

If the Multi-Tech Installation CD window does not display automatically , click My Computer, then right click the CD ROM drive icon, click Open, and then click the Autorun icon.

3. When the Multi-Tech Installation CD dialog box displays, click the Install Software icon.

4. The MultiVOIP 800 Setup welcome dialog box displays.

Press Enter or click Next to continue.

MultiVOIP Quick Start Guide

5. The Choose Destination Location dialog box displays. Follow the on-screen instructions.

You can either choose the Destination Location of your MultiVOIP 400/800 software or select the default destination by clicking Next. Click Browse if you want to select a different destination folder for the MultiVOIP 400/ 800 software.

6. The Select Program Folder dialog box enables you to choose where you want the program file to be located.

Verify the path and click Next to continue.

Installing the Software

7. The MultiVOIP 800 Setup dialog box displays. This dialog box enables you to select the COM port of your PC that is connected to the Command port of the MultiVOIP 400/800. From the Select Port list, select the COM port of your PC.

Click OK to continue.

8. The Setup Complete dialog displays.

Click Finish to continue.

MultiVOIP Quick Start Guide

9. The following message displays:

Click Yes to continue.

10. The following message displays:

Click Yes to continue.

Configuring the MultiVOIP

Configuring Your MultiVOIP 400/800

The following steps provide instructions for configuring your MultiVOIP 400/800. The configuration sequence includes IP Protocol default setup, Channel setup, and Phone Directory Database setup. The Phone Directory Database setup is configured differently depending on whether or not the Gatekeeper function is available and enabled on the Phone Directory Database dialog box (see Step 26).

11. The IP Protocol Default Setup dialog box displays.

The default Frame Type is TYPE_II. If this does not match your IP network, change the Frame Type by selecting SNAP from the Frame Type list. The available Frame Type choices are TYPE_II and SNAP.

12. In the Ethernet group, enter the IP Address, Subnet Mask, and Gateway Address unique to your IP LAN. The IP address is the unique LAN IP address that is assigned to the MultiVOIP 400/800, and the Gateway address is the IP address of the device connecting your MultiVOIP 400/ 800 to the Internet.

Click OK when you are finished.

MultiVOIP Quick Start Guide

13. The Channel Setup dialog box displays. The four tabs in this dialog box define the channel interface, voice/fax parameters, billing, miscellaneous, and regional telephone parameters for each channel.

Configure each channel for the type of interface you are using. Channel 1 is selected by default in the Select Channel list. To change the channel number , select the channel you want to configure from the list.

Note: Feature options are enabled or unavailable depending on the selected interface type. The one option available for all interface types is the Inter Digit Time option. This option defines the maximum amount of time that the unit will wait before mapping the dialed digits to an entry in the Phone Directory Database. If too much time elapses between digits, and the wrong numbers are mapped, you will hear a rapid busy signal. If this happens, hang up and dial again. The default setting is 2 seconds.

Configuring the MultiVOIP

14. The Interface group defaults to FXS (Loop Start). Select the interface option that corresponds to the interface type being connected to the Voice/Fax Channel 1 jack on the back panel of the MultiVOIP 400/800.

FXS (Loop Start): If a station device such as an analog telephone, fax machine, or KTS (Key Telephone System) is connected to the Voice/Fax connector on the back of the unit, FXS (Loop Start) will likely be the correct Interface.

FXS (Ground Start): If the station device uses ground start, then choose the FXS (Ground Start) option. Refer to the device’s user documentation.

For both FXS Loop Start and FXS Ground Start , the Ring Count FXS window allows you to set the maximum number of rings output on the FXS interface before hanging up and releasing the line to another call. The default setting is 8 rings.

Note: Zero (0) means no rings; the caller hears a busy tone.

FXO: If you are using an analog extension from your PBX, then choose the FXO option. Check with your in-house phone personnel to verify the connection type.

If FXO is selected, the Dialing Options Regeneration, Flash Hook Timer , and Ring Count groups are enabled. Check with your local in-house phone personnel to verify whether your local PBX dial signaling is Pulse or tone (DTMF). Then, set the Regeneration option accordingly . The Flash Hook Timer allows you to enter the time, in milliseconds, for the duration of the flash hook signals output on the FXO interface. The default setting is 600 milliseconds. The Ring Count FXO window allows you to set the number of rings received on the FXO interface before the MultiVOIP 400/800 answers the incoming call. The default setting is 2 rings.

Note: Zero (0) means that the MultiVOIP 400/800 never answers.

MultiVOIP Quick Start Guide

For FXO-to-FXO communications, you can enable a specific type of FXO Disconnect; Current Loss, Tone Detection, or Silence Detection. Check with your in- house phone personnel to verify the preferred type of disconnect to use. Enabling T one Detection activates the Disconnect Tone Sequence options. For Disconnect T one Sequence, you can select from lists either one or two tones that will cause the line to be disconnected. The person hanging up a call must then hit the key or keys that will produce those tones. For Silence Detection, select One Way or Two Way, then set the timer for the number of seconds of silence before disconnect. The default value of 15 seconds may be shorter than desired for your application.

E&M: If you are connecting to an analog E&M trunk on your PBX, then choose the E&M interface option to enable the E&M Options group. Check with your local in-house phone personnel to determine if the signaling is Dial T one or Wink and if the connection is 2-wire or 4-wire. If Wink signaling is used, then the Wink Timer is enabled with a default of 250 milliseconds. The range of the Wink T imer is from 100 to 350 milliseconds. Consult with your local inhouse phone personnel for this timer setting.

Note: After configuring a given channel, you can copy that channel’s configuration by clicking Copy. Everything on the Interface tab will be copied to the other channel.

15. Repeat the above step to configure the interface type for each voice/fax channel.

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