Multi-Tech Systems MVP-3010, MVP-2410, MVP-2400 User Manual

Download

Page 1

Voice / Fax over IP Networks

User Guide for Voice/IP Gateways

Digital Models (T1, E1, ISDN-PRI):

MVP-2400/2410/3010

Analog/BRI Models: MVP-130/210/410/810

MVP-210G/410G/810G

MVP-410ST/810ST

Page 2

User Guide

S000249H

Analog MultiVOIP Units

ISDN-BRI MultiVOIP Units (Models MVP410ST, and MVP810ST) Digital MultiVOIP Units (Models MVP2400, MVP2410, & MVP3010) Upgrade Units (MVP24-48 and MVP30-60)

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

Record of Revisions

Revision Description

A Initial Release. (05/10/02)

B Index added. (05/24/02) C Updated for 4.03/6.03 software. (10/11/02) D Updated for 4.04/6.04/8.04/9.04 software. (03/20/03) Add

embedded gatekeeper models, ISDN-BRI models,

MultiVantage Apx., SPP protocol, & Call State Apx.

E Remove MultiVantage. (04/18/03)

F Update ISDN-BRI info in SW version 5.02c. (06/04/03) G Add MVP130 information. (06/30/03)

H Revisions to ISDN-BRI & MVP130 content. (08/15/03)

(Models MVP130, MVP210, MVP410, MVP810,

MVP210G, MVP410G, and MVP810G)

Patents

This Product is covered by one or more of the following U.S. Patent Numbers:

6151333, 5757801, 5682386, 5.301.274; 5.309.562; 5.355.365; 5.355.653; 5.452.289;

5.453.986. Other Patents Pending.

Trademark

Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo. Windows and NetMeeting are registered trademarks of Microsoft.

Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, Minnesota 55112 (763) 785-3500 or (800) 328-9717 U.S. Fax: 763-785-9874 Technical Support: (800) 972-2439

http://www.multitech.com

Page 3

CONTENTS

CHAPTER 1: OVERVIEW....................................................................................... 8

BOUT THIS MANUAL ...............................................................................................9

INTRODUCTION TO TI MULTIVOIPS (MVP2400, MVP2410, & MVP24-48).........12

T1 Front Panel LEDs..........................................................................................17

NTRODUCTION TO EI MULTIVOIPS (MVP3010 & MVP30-60)............................ 19

E1 Front Panel LEDs .........................................................................................24

E1 LED Descriptions..........................................................................................25

NTRODUCTION TO ANALOG MULTIVOIPS (MVP130, MVP-210/410/810 & MVP428)

................................................................................................................................26

Analog MultiVOIP Front Panel LEDs................................................................ 31

NTRODUCTION TO ISDN-BRI MULTIVOIPS (MVP410ST & MVP810ST) ..........35

ISDN BRI MultiVOIP Front Panel LEDs ...........................................................39

ISDN-BRI MultiVOIP LED Descriptions ...........................................................40

OMPUTER REQUIREMENTS ....................................................................................41

SPECIFICATIONS ...................................................................................................... 42

Specs for Digital T1 MultiVOIP Units................................................................ 42

Specs for Digital E1 MultiVOIP Units................................................................43

Specs for Analog/BRI MultiVOIP Units..............................................................44

NSTALLATION AT A GLANCE .................................................................................. 45

RELATED DOCUMENTATION .................................................................................... 45

CHAPTER 2: QUICK START INSTRUCTIONS ................................................46

NTRODUCTION ........................................................................................................ 47

MULTIVOIP STARTUP TASKS .................................................................................47

Phone/IP Details *Absolutely Needed* Before Starting the Installation............48

Gather IP Information...................................................................................................48

Gather Telephone Information (T1) .............................................................................48

Gather Telephone Information (E1) .............................................................................49

Gather Telephone Information (Analog) ......................................................................49

Gather Telephone Information (ISDN BRI) .................................................................50

Obtain Email Address for VOIP (for email call log reporting).....................................51

Identify Remote VOIP Site to Call...............................................................................51

Identify VOIP Protocol to be Used...............................................................................51

Placement ...........................................................................................................52

The Command/Control Computer (Specs & Settings) ........................................52

Quick Hookups....................................................................................................53

Load MultiVOIP Control Software onto PC....................................................... 58

Phone/IP Starter Configuration..........................................................................59

Phonebook Starter Configuration (with remote voip).........................................66

Outbound Phonebook ...................................................................................................66

Inbound Phonebook......................................................................................................70

Phonebook Tips ..................................................................................................73

Phonebook Example ...........................................................................................76

Connectivity Test ................................................................................................81

Troubleshooting..................................................................................................85

Page 4

Contents MultiVOIP User Guide

CHAPTER 3: MECHANICAL INSTALLATION AND CABLING...................87

NTRODUCTION ........................................................................................................ 88

SAFETY WARNINGS .................................................................................................88

Lithium Battery Caution .....................................................................................88

Safety Warnings Telecom....................................................................................88

NPACKING YOUR MULTIVOIP.............................................................................. 89

Unpacking the MVP2410/3010........................................................................... 89

Unpacking the MVP2400.................................................................................... 90

Unpacking the MVP-410x/810x..........................................................................91

Unpacking the MVP210x.................................................................................... 92

Unpacking the MVP130...................................................................................... 93

ACK MOUNTING INSTRUCTIONS FOR MVP-2410/3010 & MVP-410X/810X........94

Safety Recommendations for Rack Installations.................................................95

19-Inch Rack Enclosure Mounting Procedure....................................................96

ABLING ................................................................................................................. 97

Cabling Procedure for MVP2410/3010.............................................................. 97

Cabling Procedure for MVP2400.......................................................................98

Cabling Procedure for MVP-410/410G/810/810G.............................................99

Cabling Procedure for MVP-410ST/810ST ...................................................... 101

Cabling Procedure for MVP210x ..................................................................... 105

Cabling Procedure for MVP130....................................................................... 107

CHAPTER 4: SOFTWARE INSTALLATION ................................................... 108

NTRODUCTION ...................................................................................................... 109

OADING MULTIVOIP SOFTWARE ONTO THE PC.................................................. 109

UN-INSTALLING THE MULTIVOIP CONFIGURATION SOFTWARE...........................116

CHAPTER 5: TECHNICAL CONFIGURATION FOR DIGITAL T1/E1

MULTIVOIPS (MVP2400, MVP2410, MVP3010)..............................................119

ONFIGURING THE DIGITAL T1/E1 MULTIVOIP................................................... 120

LOCAL CONFIGURATION........................................................................................ 122

Pre-Requisites................................................................................................... 122

IP Parameters..............................................................................................................122

T1 Telephony Parameters (for MVP2400 & MVP2410)............................................123

E1 Telephony Parameters (for MVP3010) .................................................................124

SMTP Parameters (for email call log reporting).........................................................125

Local Configuration Procedure (Summary) ..................................................... 126

Local Configuration Procedure (Detailed).......................................................127

Modem Relay ....................................................................................................144

CHAPTER 6: TECHNICAL CONFIGURATION FOR ANALOG/BRI MULTIVOIPS (MVP130, MVP-210/210G, MVP-410/410G, MVP-810/810G &

MVP-410ST/810ST)................................................................................................ 195

ONFIGURING THE ANALOG/BRI MULTIVOIP .....................................................196

OCAL CONFIGURATION........................................................................................ 199

Pre-Requisites................................................................................................... 199

IP Parameters..............................................................................................................199

Page 5

MultiVOIP User Guide Contents MultiMVP

Analog Telephony Interface Parameters (for MVP130/210/410/810).......................200

ISDN-BRI Telephony Parameters (for MVP-410ST/810ST).....................................201

SMTP Parameters (for email call log reporting).........................................................202

Local Configuration Procedure (Summary) ..................................................... 203

Local Configuration Procedure (Detailed).......................................................204

Modem Relay ....................................................................................................221

CHAPTER 7: T1 PHONEBOOK CONFIGURATION ......................................277

ONFIGURING THE MVP2400/2410 MULTIVOIP PHONEBOOKS.......................... 278

T1 P

HONEBOOK EXAMPLES................................................................................... 301

3 Sites, All-T1 Example..................................................................................... 301

Configuring Mixed Digital/Analog VOIP Systems ...........................................307

Call Completion Summaries .............................................................................316

Variations in PBX Characteristics....................................................................319

CHAPTER 8: E1 PHONEBOOK CONFIGURATION ......................................320

MVP3010 I

NBOUND AND OUTBOUND MULTIVOIP PHONEBOOKS .......................321

Free Calls: One VOIP Site to Another.............................................................322

Local Rate Calls: Within Local Calling Area of Remote VOIP....................... 323

National Rate Calls: Within Nation of Remote VOIP Site...............................325

Inbound versus Outbound Phonebooks.............................................................326

HONEBOOK CONFIGURATION PROCEDURE........................................................... 330

E1 P

HONEBOOK EXAMPLES................................................................................... 349

3 Sites, All-E1 Example ....................................................................................349

Configuring Digital & Analog VOIPs in Same System..................................... 356

Call Completion Summaries.......................................................................................365

Variations in PBX Characteristics....................................................................368

International Telephony Numbering Plan Resources....................................... 369

CHAPTER 9: ANALOG/BRI PHONEBOOK CONFIGURATION ................. 371

CHAPTER 10: OPERATION AND MAINTENANCE ......................................373

PERATION AND MAINTENANCE ........................................................................... 374

System Information screen................................................................................ 374

Statistics Screens ..............................................................................................376

About Call Progress..........................................................................................376

About Logs........................................................................................................ 382

About Reports ...................................................................................................385

About IP Statistics............................................................................................. 386

About Packetization Time .................................................................................390

About T1/E1 and BRI Statistics.........................................................................393

About Registered Gateway Details ................................................................... 405

ULTIVOIP PROGRAM MENU ITEMS .....................................................................407

Date and Time Setup......................................................................................... 409

Obtaining Updated Firmware...........................................................................409

Implementing a Software Upgrade ................................................................... 413

Identifying Current Firmware Version .......................................................................413

Downloading Firmware..............................................................................................414

Downloading CAS Protocols......................................................................................417

Page 6

Contents MultiVOIP User Guide

Downloading Factory Defaults...................................................................................419

Setting and Downloading User Defaults ..........................................................421

Downloading IFM Firmware............................................................................423

Setting a Password (Windows GUI) ................................................................. 424

Setting a Password (Web Browser GUI) .......................................................... 427

Un-Installing the MultiVOIP Software .............................................................428

Upgrading Software..........................................................................................430

FTP S

ERVER FILE TRANSFERS (“DOWNLOADS”) ..................................................431

EB BROWSER INTERFACE ...................................................................................441

YSLOG SERVER FUNCTIONS ................................................................................ 446

CHAPTER 11: EMBEDDED GATEKEEPER (FOR MVP-210G/410G/810G)

..................................................................................................................................449

NTRODUCTION TO EMBEDDED GATEKEEPER ........................................................450

GETTING STARTED WITH THE GATEKEEPER-EQUIPPED MULTIVOIP .................... 451

EMBEDDED GATEKEEPER SYSTEM EXAMPLE ........................................................454

ATEKEEPER BASICS............................................................................................. 481

Introduction ......................................................................................................481

Mandatory Gatekeeper Functions .................................................................... 481

Address Translation....................................................................................................481

Admission Control......................................................................................................481

Bandwidth Control .....................................................................................................481

Zone Management......................................................................................................482

Optional Gatekeeper Functions........................................................................482

Call Control Signaling................................................................................................482

Call Authorization ......................................................................................................482

Bandwidth Management.............................................................................................482

Call Management .......................................................................................................483

FEATURES.............................................................................................................. 483

HE GATEKEEPER PROTOCOLS..............................................................................484

MULTIVOIP GATEKEEPER SOFTWARE SCREENS................................................... 487

GK DEFINED SERVICE TYPES................................................................................516

Example of a Gatekeeper Service .....................................................................516

Built-in Gatekeeper-Defined Services............................................................... 517

Service Types: Zone Prefixes (1 and 2)......................................................................517

Service Types: Forward..............................................................................................519

GATEKEEPER LOG DATA DATA FILES ................................................................... 520

ATEKEEPER SOFTWARE USER LICENSE AGREEMENT ......................................... 521

CHAPTER 12 WARRANTY, SERVICE, AND TECH SUPPORT................... 523

IMITED WARRANTY.............................................................................................524

L R

EPAIR PROCEDURES FOR U.S. AND CANADIAN CUSTOMERS ...............................524

ECHNICAL SUPPORT ............................................................................................ 526

Contacting Technical Support ..........................................................................526

CHAPTER 13: REGULATORY INFORMATION ............................................527

EMC, Safety, and R&TTE Directive Compliance.............................................528

FCC D

ECLARATION .............................................................................................. 528

Industry Canada ...............................................................................................529

Page 7

MultiVOIP User Guide Contents MultiMVP

FCC Part 68 Telecom....................................................................................... 529

Canadian Limitations Notice ............................................................................ 530

APPENDIX A: EXPANSION CARD INSTALLATION (MVP24-48 & MVP30-

60).............................................................................................................................531

NSTALLATION.......................................................................................................532

OPERATION............................................................................................................ 534

APPENDIX B: CABLE PINOUTS ...................................................................... 535

PPENDIX B: CABLE PINOUTS..............................................................................536

Command Cable ...............................................................................................536

Ethernet Connector........................................................................................... 536

T1/E1 Connector............................................................................................... 537

Voice/Fax Channel Connectors ........................................................................ 537

ISDN BRI RJ-45 Pinout Information ................................................................ 539

ISDN Interfaces: “ST” and “U” .....................................................................540

APPENDIX C: TCP/UDP PORT ASSIGNMENTS ...........................................541

ELL KNOWN PORT NUMBERS ............................................................................. 542

PORT NUMBER ASSIGNMENT LIST ......................................................................... 542

APPENDIX D: INSTALLATION INSTRUCTIONS FOR MVP428 UPGRADE

CARD....................................................................................................................... 543

NSTALLATION INSTRUCTIONS FOR MVP428 UPGRADE CARD .............................. 544

APPENDIX E: CALL STATES & REASONS FOR EMBEDDED

GATEKEEPERS ....................................................................................................548

ALL STATES AND CALL REASONS ....................................................................... 549

Possible Call States of which the Embedded Gatekeeper Software can be notified

..........................................................................................................................549

Call Reasons sent to Embedded Gatekeeper Software with respect to a Call

State. ................................................................................................................. 552

INDEX ..................................................................................................................... 556

Page 8

Chapter 1: Overview

Page 9

MultiVOIP User Guide Overview

About This Manual

This manual is about Voice-over-IP products made by Multi-Tech Systems, Inc. It describes four product groups.

1. T1 Digital MultiVOIP units, models MVP2400, MVP2410, and the capacity-doubling add-on expansion card, model MVP24-48 (which fits the MVP2410 only).

2. E1 Digital MultiVOIP units, models, MVP3010 and the capacitydoubling add-on expansion card, model MVP30-60.

3. Analog MultiVOIP units, models MVP810, MVP410, MVP210, & MVP130 and models MVP810G, MVP410G, & MVP210G with embedded gatekeeper function.

4. ISDN-BRI MultiVOIP units, models MVP410ST & MVP810ST.

The table below describes the vital characteristics of these various models.

Page 10

Overview MultiVOIP User Guide

MultiVOIP Product Family

Description

Model

MVP 2400

Function T1

digital VOIP unit

Capacity 24

channels24channels24added

Chassis/ Mounting

Description

Model

Table top

MVP 810 (G)

Function analog

voip

Capacity 8

channels

Chassis/ Mounting

19” 1U rack mount

MVP-

2410

T1 digital VOIP unit

19” 1U rack mount

MVP 428 (G)

add-on card

4 added

channels4channels2channels

circuit card only

MVP

24-48

T1 digital VOIP add-on card

channels

circuit card only

MVP 410 (G)

analog voip

19” 1U rack mount

MVP 3010

E1 digital VOIP unit

channels30added

19” 1U rack mount

MVP 210 (G)

Analog voip

Table top

MVP

30-60

E1 digital VOIP add-on card

channels

circuit card only

MVP 130

Analog voip

channel

table

top

Description

Model

MVP810ST MVP410ST

Function ISDN-BRI voip ISDN-BRI voip Capacity 4 ISDN lines

(8 B-channels)

Chassis/

19” 1U rack mount 19” 1U rack mount

2 ISDN lines (4 B-channels)

Mounting

1. “G” models have embedded Gatekeeper.

2. “BRI” means Basic Rate Interface.

Page 11

MultiVOIP User Guide Overview

How to Use This Manual. In short, use the index and the examples. When our readers crack open this large manual, they generally need one of two things: information on a very specific software setting or technical parameter (about telephony or IP) or they need help when setting up phonebooks for their voip systems. The index gives quick access to voip settings and parameters. It’s detailed. Use it. The best way to learn about phonebooks is to wade through examples like those in our chapters on T1 (North American standard) Phonebooks and E1 (Euro standard) Phonebooks. Also, the quick setup info of the printed Quick Start Guide is replicated in this manual for your convenience. Finally, this manual is meant to be comprehensive. If you notice that something important is lacking, please let us know.

Additional Resources. The MultiTech web site (www.multitech.com) offers both a list of Frequently Asked Questions (the MultiVOIP FAQ) and a collection of resolutions of issues that MultiVOIP users have encountered (these are Troubleshooting Resolutions in the searchable Knowledge Base).

Variable Model/Version Icon and Typography. The MultiVOIP product family is a coordinated set of products that can operate with each other in a seamless fashion. For example, both the digital and analog MultiVOIP units use the same graphic user interface (GUI) in the MultiVOIP configuration software and both operate under a single GUI in the MultiVoipManager remote management software. Because this is the case, the various model numbers and version numbers of MultiVOIP family products will each appear in various dialog boxes and commands. But instead of showing these dialog boxes once for each model in this manual, we substitute the following icon.

Figure 1-1: Variable Model/Version Icon

It indicates that, whatever MultiVOIP model you are using, all details except the very model and version numbers themselves will be the same regardless of the MultiVOIP model used. Also, in some cases, we will use other typographic devices, like blank underlining (“MultiVOIP ____”) to denote information that applies to any and all of the products in this product family.

Page 12

Overview MultiVOIP User Guide

Introduction to TI MultiVOIPs (MVP2400, MVP2410, & MVP24-48)

We proudly present MultiTech’s T1 Digital Multi-VOIP products. The MVP2400 is a tabletop model; the MVP2410 is a rack-mount model; and the MVP24-48 is an add-on expansion card that doubles the capacity of the MVP2410 without adding another chassis. All of these voice-over-IP products have fax capabilities. All of these models adhere to the North American standard of T1 trunk telephony using digital 24-channel time-division multiplexing, which allows 24 phone conversations to occur on the T1 line simultaneously. All can also accommodate T1 lines of the ISDN Primary Rate Interface type (ISDN-PRI).

Scale-ability. The MVP2400 and MVP2410 are tailored to companies needing more than a few voice-over-IP lines, but not needing carrier-class equipment. When expansion is needed, the MVP2410 can be field-upgraded into a dual T1 unit by installing the MVP24-48 kit, which is essentially a second MultiVOIP motherboard that fits in an open expansion-card slot in the MVP2410. The upgraded dual unit then accommodates two T1 lines.

T1 VOIP Traffic. The MVP-2400/2410 accepts its outbound traffic from a T1 trunk that’s connected to either a PBX or to a telco/carrier. The MVP2400/2410 transforms the telephony signals into IP packets for transmission on LANs, WANs, or the Internet. Inbound IP data traffic is converted to telephony data and signaling.

When connected to PBX. When connected to a PBX, the MVP-2400/2410 creates a network node served by 10/100-Base T connections. Local PBX phone extensions gain toll-free access to all phone stations directly connected to the VOIP network. Phone extensions at any VOIP location also gain tollfree access to the entire local public-switched telephone network (PSTN) at every other VOIP location in the system.

When connected to PSTN. When the T1 line(s) connected to the MVP2400/2410 are connected directly to the PSTN, the unit becomes a Point-ofPresence server dedicated to local calls off-net.

Page 13

MultiVOIP User Guide Overview

H.323, SIP & SPP. Being H.323 compatible, the MVP-2400/2410 can place calls to telephone equipment at remote IP network locations that also contain H.323 compatible voice-over-IP gateways. It will interface with H.323 software and H.323 gatekeeper units. H.323 specifications also bring to voip telephony many special features common to conventional telephony. H.323 features of this kind that have been implemented into the MultiVOIP include Call Hold, Call Waiting, Call Name Identification, Call Forwarding (from the H.450 standard), and Call Transfer (H.450.2 from H.323 Version 2). The fourth version of the H.323 standard improves system resource usage (esp. logical port or socket usage) by handling call signaling more compactly and allowing use of the low-overhead UDP protocol instead of the error-correcting TCP protocol where possible.

The MultiVOIP is also SIP-compatible. (“SIP” means Session Initiation Protocol.) However, H.450 Supplementary Services features can be used under H.323 only and not under SIP.

SPP (Single-Port Protocol) is a non-standard protocol developed by MultiTech. SPP is not compatible with the “Proprietary” protocol used in MultiTech’s earlier generation of voip gateways. SPP offers advantages in certain situations, especially when firewalls are used and when dynamic IP address assignment is needed. However, when SPP is used, certain features of SIP and H.323 will not be available and SPP will not inter-operate with voip systems using H.323 or SIP.

Data Compression & Quality of Service. The MultiVOIP2400/2410 comes equipped with a variety of data compression capabilities, including G.723, G.729, and G.711 and features DiffServ quality-of-service (QoS) capabilities.

VOIP Functions. The MultiVOIP MVP-2400/2410 gateway performs four basic functions: (a) it converts a dialed number into an IP address, (b) it sends voice over the data network, (c) it establishes a connection with another VOIP gateway at a remote site, and (d) it receives voice over the data network. Voice is handled as IP packets with a variety of compression options. Each T1 connection to the MultiVOIP provides 24 time-slot channels to connect to the telco or to serve phone or fax stations connected to a PBX.

Ports. The MVP2400 and MVP2410 each have one 10/100 Mbps Ethernet LAN interface and one Command port for configuration. An MVP2410 upgraded with the MVP24-48 kit will have two Ethernet LAN interfaces and two Command ports.

PSTN Failover Feature. The MultiVOIP can be programmed to divert calls to the PSTN temporarily in case the IP network fails.

Gatekeeper. T1 voip systems can have gatekeeper functionality either by adding, as an endpoint, either a Multi-Tech standalone gatekeeper (special software residing in separate hardware), or an analog gateway with embedded gatekeeper functionality (MVP210G, MVP410G, or MVP810G). Gatekeepers are optional but useful within voip systems. The gatekeeper acts as the

Page 14

Overview MultiVOIP User Guide

‘clearinghouse’ for all calls within its zone. MultiTech’s embedded and standalone gatekeeper software packages both perform all of the standard gatekeepers functions (address translation, admission control, bandwidth control, and zone management) and also support many valuable optional functions (call control signaling, call authorization, bandwidth management, and call management). The stand-alone gatekeeper is, however, slightly more feature-rich than the embedded gatekeeper. For more details, see the “Embedded Gatekeeper” chapter of this manual and the manual on MultiTech’s stand-alone gatekeeper.

Management. Configuration and system management can be done locally with the MultiVOIP configuration software. After an IP address has been assigned locally, other configuration can be done remotely using the MultiVOIP web browser GUI. Remote system management can be done with the MultiVoipManager SNMP software or via the MultiVOIP web browser GUI. All of these control software packages are included on the Product CD.

Page 15

MultiVOIP User Guide Overview

While the web GUI’s appearance differs slightly, its content and organization are essentially the same as that of the Windows GUI (except for logging).

The primary advantage of the web GUI is remote access for control and configuration. The controller PC and the MultiVOIP unit itself must both be connected to the same IP network and their IP addresses must be known.

Once you’ve begun using the web browser GUI, you can go back to the MultiVOIP Windows GUI at any time. However, you must log out of the web browser GUI before using the MultiVOIP Windows GUI.

Page 16

Overview MultiVOIP User Guide

Logging of System Events. MultiTech has built SysLog Server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems.

The SysLog Server resides in the MultiVOIP unit itself. To implement this functionality, you will need a SysLog client program (sometimes referred to as a “daemon”). SysLog client programs, both paid and freeware, can be obtained from Kiwi Enterprises, among other firms. See www.kiwisyslog.com. SysLog client programs essentially give you a means of structuring console messages for convenience and ease of use.

MultiTech Systems does not endorse any particular SysLog client program. SysLog client programs by any qualified provider should suffice for use with MultiVOIP units. Kiwi’s brief description of their SysLog program indicates the typical scope of such programs. “Kiwi Syslog Daemon is a freeware Syslog Daemon for the Windows platform. It receives, logs, displays and forwards Syslog messages from hosts such as routers, switches, Unix hosts and any other syslog enabled device. There are many customizable options available.”

Page 17

MultiVOIP User Guide Overview

Supplementary Telephony Services. The H.450 standard (an addition to H.323) brings to voip telephony more of the premium features found in PSTN and PBX telephony. MultiVOIP units offer five of these H.450 features: Call Transfer, Call Hold, Call Waiting, Call Name Identification (not the same as Caller ID), and Call Forwarding. (The first four features are found in the “Supplementary Services” window; the fifth, Call Forwarding, appears in the Add/Edit Inbound phonebook screen.) Note that the first three features are closely related. All of these H.450 features are supported for H.323 operation only; they are not supported for SIP or SPP.

T1 Front Panel LEDs

The MVP2400, MVP2410, and MVP24-48 all use a common main circuit board or motherboard. Consequently the LED indicators are the same for all.

Figure 1-2. MultiVOIP MVP2400 Front Panel

Active LEDs. The MVP2410 front panel has two sets of identical LEDs. In the MVP2410 as shipped (that is, without an expansion card), the left-hand set of LEDs is functional whereas the right-hand set is not.

When the MVP2410 has been upgraded with an MVP24-48 kit, the right-hand set of LEDs will also become active.

Figure 1-3. MultiVOIP MVP2410x Chassis

T1 LED Descriptions

The descriptions below apply to all digital T1 MultiVOIP units. The MVP2410 has four sets of LEDs plus a lone LED at its far right end. As viewed from the front of the MVP2410, it is the two left groups that are active and present feedback about the operation of the unit. If an MVP24-48 expansion card is added to the MVP2410, the two LED groups on the right become operational with respect to the second T1 connection.

Page 18

Overview MultiVOIP User Guide

MVP2400/2410 Front Panel LED Definitions

LED NAME DESCRIPTION

Power Indicates presence of power.

Boot

After power up, the Boot LED will be on for about 10 seconds while the MVP2400/2410 is booting.

RCV Receive. Lights when receiving data on Ethernet port.

XMT Transmit. Lights when transmitting data on Ethernet

port.

LNK Link. When lit, VOIP “sees” the hub or network via

the Ethernet connection.

COL Collision. Lit when data collisions occur.

T1 When lit, indicates presence of T1 connection.

E1 E1. Not supported.

PRI PRI. On if T1 line is of ISDN-Primary-Rate type.

ONL Online. This LED is on when frame synchroni-zation

has been established on the T1/E1 link.

IC IC LED is on when Internal Clocking is selected in

T1/E1 configuration.

LC Indicates Loss of Carrier.

LS Indicates Loss of Signal.

Test For testing purposes only.

Page 19

MultiVOIP User Guide Overview

Introduction to EI MultiVOIPs (MVP3010 & MVP30-60)

We proudly present MultiTech’s E1 Digital Multi-VOIP products. The MVP3010 is a rack-mount model and the MVP30-60 is an add-on expansion card that doubles the capacity of the MVP3010 without adding another chassis. All of these voice-over-IP products have fax capabilities. All adhere to the European standard of E1 trunk telephony using digital 30-channel timedivision multiplexing, which allows 30 phone conversations to occur on the E1 line simultaneously. All can also accommodate E1 lines of the ISDN Primary Rate Interface type (ISDN-PRI).

Scale-ability. The MVP3010 is tailored to companies needing more than a few voice-over-IP lines, but not needing carrier-class equipment. When expansion is needed, the MVP3010 can be field-upgraded into a dual E1 unit by installing the MVP30-60 kit, which is essentially a second MultiVOIP motherboard that fits into an open expansion-card slot in the MVP3010. The upgraded dual unit then accommodates two E1 lines.

E1 VOIP Traffic. The MVP3010 accepts its outbound traffic from an E1 trunk that’s connected to either a PBX or to a telco/carrier. The MVP3010 transforms the telephony signals into IP packets for transmission on LANs, WANs, or the Internet. Inbound IP data traffic is converted to telephony data and signaling.

When connected to PBX. When connected to a PBX, the MVP3010 creates a network node served by 10/100-Base T connections. Local PBX phone extensions gain toll-free access to all phone stations directly connected to the VOIP network. Phone extensions at any VOIP location also gain local-rate access to the entire local public-switched telephone network (PSTN) at every other VOIP location in the system.

When connected to PSTN. When the E1 line(s) connected to the MVP3010 are connected directly to the PSTN, the unit becomes a Point-of-Presence server dedicated to local calls off-net.

Page 20

Overview MultiVOIP User Guide

H. 323, SIP, & SPP. Being H.323 compatible, the MVP3010 can place calls to telephone equipment at remote IP network locations that also contain H.323 compatible voice-over-IP gateways. It will interface with H.323 software and H.323 gatekeeper units. H.323 specifications also bring to voip telephony many special features common to conventional telephony. H.323 features of this kind that have been implemented into the MultiVOIP include Call Hold, Call Waiting, Call Identification, Call Forwarding (from the H.450 standard), and Call Transfer (H.450.2 from H.323 Version 2). The fourth version of the H.323 standard improves system resource usage (esp. logical port or socket usage) by handling call signaling more compactly and allowing use of the lowoverhead UDP protocol instead of the error-correcting TCP protocol where possible.

The MultiVOIP is also SIP-compatible. (“SIP” means Session Initiation Protocol.) However, H.450 Supplementary Services features can be used under H.323 only and not under SIP.

Data Compression & Quality of Service. The MultiVOIP3010 comes equipped with a variety of data compression capabilities, including G.723, G.729, and G.711 and features DiffServ quality-of-service (QoS) capabilities.

VOIP Functions. The MultiVOIP MVP3010 gateway performs four basic functions: (a) it converts a dialed number into an IP address, (b) it sends voice over the data network, (c) it establishes a connection with another VOIP gateway at a remote site, and (d) it receives voice over the data network. Voice is handled as IP packets with a variety of compression options. Each E1 connection to the MultiVOIP provides 30 time-slot channels to connect to the telco or to serve phone or fax stations connected to a PBX.

Ports. The MVP3010 also has a 10/100 Mbps Ethernet LAN interface, and a Command port for configuration. An MVP3010 upgraded with the MVP30-60 kit will have two Ethernet LAN interfaces and two Command ports.

PSTN Failover Feature. The MultiVOIP can be programmed to divert calls to the PSTN temporarily in case the IP network fails.

Page 21

MultiVOIP User Guide Overview

Gatekeeper. E1 voip systems can have gatekeeper functionality either by adding, as an endpoint, either a Multi-Tech standalone gatekeeper (special software residing in separate hardware) or an analog gateway with embedded gatekeeper functionality (MVP210G, MVP410G, or MVP810G). Gatekeepers are optional but useful within voip systems. The gatekeeper acts as the ‘clearinghouse’ for all calls within its zone. MultiTech’s embedded and standalone gatekeeper software packages both perform all of the standard gatekeepers functions (address translation, admission control, bandwidth control, and zone management) and also support many valuable optional functions (call control signaling, call authorization, bandwidth management, and call management). The stand-alone gatekeeper is, however, slightly more feature-rich than the embedded gatekeeper. For more details, see the “Embedded Gatekeeper” chapter of this manual and the manual on MultiTech’s stand-alone gatekeeper.

Page 22

Overview MultiVOIP User Guide

While the web GUI’s appearance differs slightly, its content and organization are essentially the same as that of the Windows GUI (except for logging).

Once you’ve begun using the web browser GUI, you can go back to the MultiVOIP Windows GUI at any time. However, you must log out of the web browser GUI before using the MultiVOIP Windows GUI.

Page 23

MultiVOIP User Guide Overview

Logging of System Events. MultiTech has built SysLog Server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems.

Page 24

Overview MultiVOIP User Guide

E1 Front Panel LEDs

Because the MVP3010 and MVP30-60 both use a common main circuit card or motherboard, the LED indicators are the same for both.

Figure 1-4. MultiVOIP MVP3010 Chassis

Active LEDs. The MVP3010 front panel has two sets of identical LEDs. In the MVP3010 as shipped (that is, without an expansion card), the left-hand set of LEDs is functional whereas the right-hand set is not.

When the MVP3010 has been upgraded with an MVP30-60 kit, the right-hand set of LEDs will also become active.

Page 25

MultiVOIP User Guide Overview

E1 LED Descriptions

MVP3010 Front Panel LED Definitions

LED NAME DESCRIPTION

Power Indicates presence of power.

Boot

RCV Receive. Lights when receiving data on Ethernet port.

XMT Transmit. Lights when transmitting data on Ethernet

LNK Link. When lit, VOIP “sees” the hub or network via

COL Collision. Lit when data collisions occur.

T1 T1. Not supported.

E1 E1. When lit, indicates presence of E1 connection.

PRI PRI. On if E1 line is of ISDN-Primary-Rate type.

ONL Online. This LED is on when frame synchronization

IC IC LED is on when Internal Clocking is selected in

LC Indicates Loss of Carrier.

LS Indicates Loss of Signal.

Test For testing purposes only. For testing purposes only.

After power up, the Boot LED will be on for about 10 seconds while the MVP3010 is booting.

port.

the Ethernet connection.

has been established on the T1/E1 link.

T1/E1 configuration.

Page 26

Overview MultiVOIP User Guide

Introduction to Analog MultiVOIPs (MVP130, MVP-210/410/810 & MVP428)

VOIP: The Free Ride. We proudly present Multi-Tech's MVP130, MVP210/410/810 generation of MultiVOIP Voice-over-IP Gateways and models MVP-210G/410G/810G equipped with embedded gatekeeper functionality . All of these models allow voice/fax communication to be transmitted at no additional expense over your existing IP network, which has ordinarily been data only. To access this free voice and fax communication, you simply connect the MultiVOIP to your telephone equipment and your existing Internet connection. These analog MultiVOIPs inter-operate readily with T1 or E1 MultiVOIP units.

Capacity. MultiVOIP models MVP810 and MVP810G are eight-channel units, models MVP410 and MVP410G are four-channel units, and models MVP210 and MVP210G are two-channel units. The MVP130 is a singlechannel unit. All of these MultiVOIP units have a 10/100Mbps Ethernet interface and a command port for configuration. The MVP428 is an expansion circuit card for the four-channel MVP410 that turns it into an eight-channel voip.

Mounting. Mechanically, the MVP410 and MVP810 MultiVOIPs are designed for a one-high industry-standard EIA 19-inch rack enclosure. By contrast, MVP130 and the MVP210 are tabletop units. The product must be installed by qualified service personnel in a restricted-access area, in accordance with Articles 110-16, 10-17, and 110-18 of the National Electrical Code, ANSI/NFPA 70.

Phone System Transparency. These MultiVOIPs inter-operate with a telephone switch or PBX, acting as a switching device that directs voice and fax calls over an IP network. The MultiVOIPs have “phonebooks,” directories that determine to who calls may be made and the sequences that must be used to complete calls through the MultiVOIP. The phonebooks allow the phone user to interact with the VOIP system just as they would with an ordinary PBX or telco switch. When the phonebooks are set, special dialing sequences are minimized or eliminated altogether. Once the call destination is determined, the phonebook settings determine whether the destination VOIP unit must strip off or add dialing digits to make the call appear at its destination to be a local call.

H. 323, SIP, & SPP. Being H.323 compatible, the analog MultiVOIP unit can place calls to telephone equipment at remote IP network locations that also contain H.323 compatible voice-over-IP gateways. It will interface with H.323 software and H.323 gatekeeper units. H.323 specifications also bring to voip telephony many special features common to conventional telephony. H.323 features of this kind that have been implemented into the MultiVOIP include Call Hold, Call Waiting, Call Identification, Call Forwarding (from the H.450

Page 27

MultiVOIP User Guide Overview

standard), and Call Transfer (H.450.2 from H.323 Version 2). The fourth version of the H.323 standard improves system resource usage (esp. logical port or socket usage) by handling call signaling more compactly and allowing use of the low-overhead UDP protocol instead of the error-correcting TCP protocol where possible.

The MultiVOIP is also SIP-compatible. (“SIP” means Session Initiation Protocol.) However, H.450 Supplementary Services features can be used under H.323 only and not under SIP.

Data Compression & Quality of Service. The analog MultiVOIP unit comes equipped with a variety of data compression capabilities, including G.723, G.729, and G.711 and features DiffServ quality-of-service (QoS) capabilities.

PSTN Failover Feature. The MultiVOIP can be programmed to divert calls to the PSTN temporarily in case the IP network fails.

Gatekeepers. For voip systems built with MultiTech’s analog gateway units, users can have either an embedded gatekeeper (built into an MVP210G, MVP410G, or MVP810G) or a stand-alone gatekeeper (gatekeeper software residing in separate hardware). Gatekeepers are optional but useful within voip systems. The gatekeeper acts as the ‘clearinghouse’ for all calls within its zone. MultiTech’s embedded and stand-alone gatekeeper software packages both perform all of the standard gatekeepers functions (address translation, admission control, bandwidth control, and zone management) and also support many valuable optional functions (call control signaling, call authorization, bandwidth management, and call management). The stand-alone gatekeeper is, however, slightly more feature-rich than the embedded gatekeeper. For more details, see the “Embedded Gatekeeper” chapter of this manual and the manual on MultiTech’s stand-alone gatekeeper.

Page 28

Overview MultiVOIP User Guide

While the web GUI’s appearance differs slightly, its content and organization are essentially the same as that of the Windows GUI (except for logging).

Page 29

MultiVOIP User Guide Overview

Once you’ve begun using the web browser GUI, you can go back to the MultiVOIP Windows GUI at any time. However, you must log out of the web browser GUI before using the MultiVOIP Windows GUI.

Logging of System Events. MultiTech has built SysLog Server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems.

Page 30

Overview MultiVOIP User Guide

Power

XMT RCVXSG RSG XMTRCV XSG RSGXMT RCV XSGRSG

RCV XMT COLLNK XMTRCV XSG RSG

Voice/Fax 1 Voice/Fax 2Voice/Fax 3 Voice/Fax 4EthernetBoot

XMT RCVXSG RSG

XMT RCV XSGRSG

XMTRCV XSG RSG

Voice/Fax 5 Voice/Fax 6Voice/Fax 7Voice/Fax 8

Figure 1-5: MVP-410/810 Chassis

Figure 1-6: MVP-210 Chassis

Page 31

MultiVOIP User Guide Overview

Figure 1-7. MultiVOIP MVP130Chassis

Analog MultiVOIP Front Panel LEDs

LED Types. The MultiVOIPs have two types of LEDs on their front panels:

(1) general operation LED indicators (for power, booting, and

ethernet functions), and

(2) channel operation LED indicators that describe the data traffic and

performance in each VOIP data channel.

Active LEDs. On both the MVP410 and MVP810, there are eight sets of channel-operation LEDs. However, on the MVP410, only the lower four sets of channel-operation LEDs are functional. On the MVP810, all eight sets are functional.

Voice/Fax 5 Voice /Fa x 6 Voice/ Fax 7 Vo ice /Fax 8

Power

Ethernet

Boot

RCV XMT COL LNK

XMT RCV XSG RSG XMT RCV XSG RSG XMT RCV XSG RSG

Voice/F ax 1

Voice/F ax 2 Voice /Fa x 3

XMT RCV XSG RSG

Voice /Fa x 4

XMT RCV XSG RSG

Figure 1-8. MVP410/810 Front Panel

Page 32

Overview MultiVOIP User Guide

Similarly, the MVP210 has the general-operation indicator LEDs and two sets of channel-operation LEDs, one for each channel.

Figure 1-9. MVP210 Front Panel

Finally, the MVP130 has the general-operation indicator LEDs and a set of channel-operation LEDs for its single voip channel.

Figure 1-10. MVP130 Front Panel

Page 33

MultiVOIP User Guide Overview

Analog MultiVOIP LED Descriptions

MVP210/410/810 Front Panel LED Definitions

LED NAME DESCRIPTION

General Operation LEDs (one set on each MultiVOIP model)

Power Indicates presence of power.

Boot

After power up, the Boot LED will be on briefly while the MultiVOIP is booting. It lights whenever the MultiVOIP is booting or downloading a setup configuration data set.

Ethernet RCV. Receive. Lights (blinks) when receiving data on

Ethernet port.

XMT. Transmit. Lights (blinks) when transmitting data on Ethernet port. ..

LNK. Link. When lit, VOIP “sees” the hub or network via the Ethernet connection. ..

COL. Collision. Lit when data collisions occur. ..

Channel-Operation LEDs (one set for each channel)

XMT

RCV

XSG

RSG

Transmit. This indicator blinks when voice packets are

being transmitted to the local area network.

Receive. This indicator blinks when voice packets are being received from the local area network.

Transmit Signal. This indicator lights when the FXSconfigured channel is off-hook, the FXO-configured channel is receiving a ring from the Telco, or the M lead is active on the E&M configured channel. That is, it lights when the MultiVOIP is receiving a ring from the PBX.

Receive Signal. This indicator lights when the FXSconfigured channel is ringing, the FXO-configured channel has taken the line off-hook, or the E lead is active on the E&M-configured channel.

Page 34

Overview MultiVOIP User Guide

MVP130 Front Panel LED Definitions

LED NAME DESCRIPTION

General Operation LEDs

Power Indicates presence of power.

Boot

Ethernet

After power up, the Boot LED will be on briefly while the MultiVOIP is booting. It lights whenever the MultiVOIP is booting or downloading a setup configuration data set. SP. During normal operation, the SP LED lights to indicate 100Mbps is selected. AC. During normal operation, the AC LED lights when transmitting or receiving. It will flash at a rate of 50ms high and 50ms low when active. CL. During normal operation, the CL LED lights to indicate a collision. It will flash at a rate of 50ms high and 50ms low when active.

LK. During normal operation, the LK LED lights to indicate a good link is detected.

Channel-Operation LEDs

Transmit. This indicator blinks when voice packets are

being transmitted to the local area network.

Receive. This indicator blinks when voice packets are being received from the local area network.

Transmit Signal. This indicator lights when the FXS-configured channel is off-hook or the FXOconfigured channel is receiving a ring from the Telco or PBX.

Receive Signal. This indicator lights when the FXS-

configured channel is ringing or the FXO-configured channel has taken the line off-hook.

Page 35

MultiVOIP User Guide Overview

Introduction to ISDN-BRI MultiVOIPs (MVP410ST & MVP810ST)

VOIP: The Free Ride. We proudly present Multi-Tech's MVP-410ST/810ST generation of MultiVOIP Voice-over-IP Gateways. All of these models allow voice/fax communication to be transmitted at no additional expense over your existing IP network, which has ordinarily been data only. To access this free voice and fax communication, you simply connect the MultiVOIP to your telephone equipment and your existing Internet connection. These ISDN Basic Rate Interface (ISDN-BRI) MultiVOIPs inter-operate readily with T1 or E1 MultiVOIP units (T1 and E1 MultiVOIP units can operate in ISDN Primary Rate Mode, ISDN-PRI, as well).

Capacity. MultiVOIP model MVP810ST accommodates four ISDN-BRI lines (eight B-channels) and model MVP410ST accommodates two ISDN-BRI channels (four B-channels). Both of these MultiVOIP units have a 10/100Mbps Ethernet interface and a command port for configuration.

Mounting. Mechanically, the MVP410ST and MVP810ST MultiVOIPs are designed for a one-high industry-standard EIA 19-inch rack enclosure. The product must be installed by qualified service personnel in a restricted-access area, in accordance with Articles 110-16, 10-17, and 110-18 of the National Electrical Code, ANSI/NFPA 70.

Page 36

Overview MultiVOIP User Guide

H. 323, SIP, & SPP. Being H.323 compatible, the BRI MultiVOIP unit can place calls to telephone equipment at remote IP network locations that also contain H.323 compatible voice-over-IP gateways. It will interface with H.323 software and H.323 gatekeeper units. H.323 specifications also bring to voip telephony many special features common to conventional telephony. H.323 features of this kind that have been implemented into the MultiVOIP include Call Hold, Call Waiting, Call Identification, Call Forwarding (from the H.450 standard), and Call Transfer (H.450.2 from H.323 Version 2). The fourth version of the H.323 standard improves system resource usage (esp. logical port or socket usage) by handling call signaling more compactly and allowing use of the low-overhead UDP protocol instead of the error-correcting TCP protocol where possible.

The MultiVOIP is also SIP-compatible. (“SIP” means Session Initiation Protocol.) However, H.450 Supplementary Services features can be used under H.323 only and not under SIP.

Data Compression & Quality of Service. The BRI MultiVOIP unit comes equipped with a variety of data compression capabilities, including G.723, G.729, and G.711 and features DiffServ quality-of-service (QoS) capabilities.

PSTN Failover Feature. The MultiVOIP can be programmed to divert calls to the PSTN temporarily in case the IP network fails.

Gatekeeper. At this writing, ISDN-BRI MultiVOIP systems can have gatekeeper functionality only by adding, as an endpoint, a standalone gatekeeper (special software residing in separate hardware). Gatekeepers are optional but useful within voip systems. The gatekeeper acts as the ‘clearinghouse’ for all calls within its zone. MultiTech’s embedded and standalone gatekeeper software packages both perform all of the standard gatekeepers functions (address translation, admission control, bandwidth control, and zone management) and also support many valuable optional functions (call control signaling, call authorization, bandwidth management, and call management). The stand-alone gatekeeper is, however, slightly more feature-rich than the embedded gatekeeper. For more details, see the “Embedded Gatekeeper” chapter of this manual and the manual on MultiTech’s stand-alone gatekeeper.

Page 37

MultiVOIP User Guide Overview

Management. Configuration and system management can be done locally with the MultiVOIP configuration software. After an IP address has been assigned locally, other configuration can be done remotely using the MultiVOIP web browser GUI. Remote system management can be done with the MultiVOIP web browser GUI. Neither of these is available yet. The web GUI will be in release 5.04, however. All of these control software packages are included on the Product CD.

While the web GUI’s appearance differs slightly, its content and organization are essentially the same as that of the Windows GUI (except for logging).

Page 38

Overview MultiVOIP User Guide

Once you’ve begun using the web browser GUI, you can go back to the MultiVOIP Windows GUI at any time. However, you must log out of the web browser GUI before using the MultiVOIP Windows GUI.

Logging of System Events. MultiTech has built SysLog Server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems.

Page 39

MultiVOIP User Guide Overview

Supplementary Telephony Services. This is available in 5.04 but not 5.02c. The H.450 standard (an addition to H.323) brings to voip telephony more of the premium features found in PSTN and PBX telephony. MultiVOIP units offer five of these H.450 features: Call Transfer, Call Hold, Call Waiting, Call Name Identification (not the same as Caller ID), and Call Forwarding. (The first four features are found in the “Supplementary Services” window; the fifth, Call Forwarding, appears in the Add/Edit Inbound phonebook screen.) Note that the first three features are closely related. All of these H.450 features are supported for H.323 operation only; they are not supported for SIP or SPP.

Ethernet

RCV XMT COL LNK

ISDN 1

Ch 1 Ch 2

XMT R C V XMT R C V

ISDN 2

ISDN 3

Ch 5 Ch 6

XMT R C V XMT R C V

ISDN 4

Ch 7 Ch 8

XMT RCV XMT RCV

Ch 3 Ch 4

XMT RCV XMT RCV

Power

Boot

Figure 1-11: MVP-410ST/810ST Chassis

ISDN BRI MultiVOIP Front Panel LEDs

LED Types. The MultiVOIPs have two types of LEDs on their front panels:

(1) general operation LED indicators (for power, booting, and

ethernet functions), and

(2) channel operation LED indicators that describe the data traffic and

performance in each VOIP data channel.

Active LEDs. On the MVP810ST, there are four sets of ISDN-operation LEDs. On the MVP410ST, there are two sets of ISDN-operation LEDs. Each set contains one “D” LED and two sets of channel operation LEDs (XMT and RCV).

Figure 1-12. MVP-410ST/810ST Front Panel

Page 40

Overview MultiVOIP User Guide

ISDN-BRI MultiVOIP LED Descriptions

MVP-410ST/810ST Front Panel LED Definitions

LED NAME DESCRIPTION

General Operation LEDs (one set on each MultiVOIP model)

Power Indicates presence of power.

Boot

After power up, the Boot LED will be on briefly while the MultiVOIP is booting. It lights whenever the MultiVOIP is booting or downloading a setup configuration data set.

Ethernet RCV. Receive. Lights (blinks) when receiving data on

Ethernet port.

XMT. Transmit. Lights (blinks) when transmitting data on Ethernet port. ..

LNK. Link. When lit, VOIP “sees” the hub or network via the Ethernet connection. ..

COL. Collision. Lit when data collisions occur. ..

D-Channel Operation LEDs (one for each ISDN line)

ISDN D-channel & physical layer indicator. One “D” LED for each ISDN-BRI connection. The “D” LED is off when the BRI physical layer is de-activated.* It flashes when a connection is being established on the physical layer. It is on when the physical layer has been activated. It flickers to indicate D-channel traffic. *If the voip is running in terminal mode and its BRI line is unplugged, the D LED goes off. However, if the voip is running in network mode and its BRI line is unplugged, its LED will flash at regular interval.

B-Channel Operation LEDs (one for each B-channel)

XMT

RCV

Transmit. This indicator blinks when voice packets are

being transmitted onto the B-channel.

Receive. This indicator blinks when voice packets are being received on the B-channel.

Page 41

MultiVOIP User Guide Overview

Computer Requirements

The computer on which the MultiVOIP’s configuration program is installed must meet these requirements:

• must be IBM-compatible PC with MS Windows operating system;

• must have an available COM port for connection to the MultiVOIP.

However, this PC does not need to be connected to the MultiVOIP permanently. It only needs to be connected when local configuration and monitoring are done. Nearly all configuration and monitoring functions can be done remotely via the IP network.

Page 42

Overview MultiVOIP User Guide

Specifications

Specs for Digital T1 MultiVOIP Units

Digital T1 MultiVOIP Specifications

Parameter ……/Model

Operating Voltage/Current

Mains Frequencies Power Consumption Mechanical Dimensions

Weight

MVP-2410

MVP-2400 MVP-2410

MVP-2410g

External transformer:

1.6A@5v

100-240 VAC

1.2 - 0.6 A

w/ MVP24-48 Expansion Card

100-240 VAC

1.2 - 0.6 A

50/60 Hz 50/60 Hz 50/60 Hz

13 watts 17 watts 27 watts

6.2” W x 9” D x

1.4” H

15.8cm W x

22.9cm D x

3.6cm H

1.8lbs (.82kg)

1.75”H x

17.4”W x

8.75”D

4.5cm H x

44.2 cm W x

22.2 cm D

7.1 lbs. (3.2 kg)

1.75”H x

17.4”W x

8.75”D

4.5cm H x

44.2 cm W x

22.2 cm D

7.5 lbs. (3.4 kg)

2.2lbs (.98kg) with transformer

Page 43

MultiVOIP User Guide Overview

Specs for Digital E1 MultiVOIP Units

Digital E1 MultiVOIP Specifications

Parameter ……/Model

Operating Voltage/Current

Mains Frequencies Power Consumption Mechanical Dimensions

Weight

MVP-3010 MVP-3010

w/ MVP30-60 Expansion Card

100-240 VAC

1.2 - 0.6 A

100-240 VAC

1.2 - 0.6 A

50/60 Hz 50/60 Hz

17 watts 27 watts

1.75”H x

17.4”W x

8.75”D

4.5cm H x

44.2 cm W x

22.2 cm D

7.1 lbs. (3.2 kg)

1.75”H x

17.4”W x

8.75”D

4.5cm H x

44.2 cm W x

22.2 cm D

7.5 lbs. (3.4 kg)

Page 44

Overview MultiVOIP User Guide

Specs for Analog/BRI MultiVOIP Units

Parameter

/Model

Operating Voltage/ Current Mains Frequencies Power Consumption Mechanical Dimensions

Weight

Parameter ……/Model

Operating Voltage/ Current Mains Frequencies Power Consumption Mechanical Dimensions

MVP210

MVP210G

External transformer: 3A @5V 50/60 Hz 50/60 Hz 50/60 Hz

19 watts 29 watts 46 watts

6.2” W x 9” D x

1.4” H

15.8cm W x

22.9cm D x

3.6cm H

1.8lbs (.82kg)

2.6lbs (1.17kg) with transformer

MVP410ST MVP410

100-240VAC

1.2-0.6 A

50/60 Hz 50/60 Hz 50/60 Hz

12 watts 18 watts 9.7 watts (with

Same as MVP410 Same as MVP810 4.3" W x 5.6" D

MVP410

MVP410G

100-240 VAC

1.2 - 0.6 A

1.75” H x

17.4” W x

8.5” D

4.5cm H x

44.2 cm W x

21.6 cm D

7.1 lbs. (3.2 kg)

MVP410G

MVP410ST

100-240VAC

1.2-0.6 A

MVP810or

MVP410 + 428

MVP810G

100-240 VAC

1.2 - 0.6 A

1.75” H x

17.4” W x

8.5” D

4.5cm H x

44.2 cm W x

21.6 cm D

7.7 lbs. (3.5 kg)

MVP130

100-240VAC

1.0 A

phone off hook)

1.0" H

Weight

6.61 lbs. (3.00 kg)

6.75 lbs. (3.06 kg)

10.8 cm W X

14.2 cm D X

2.95 cm H 8 oz. (23 g)

Page 45

MultiVOIP User Guide Overview

Installation at a Glance

The basic steps of installing your MultiVOIP network involve unpacking the units, connecting the cables, and configuring the units using management software (MultiVOIP Configuration software) and confirming connectivity with another voip site. This process results in a fully functional Voice-Over-IP network.

Chapter 2: Quick Start Instructions

Page 47

MultiVOIP User Guide Quick Start Instructions

Introduction

This chapter gets the MultiVOIP up and running quickly. The details we’ve skipped to make this brief can be found elsewhere in the manual (see Table of Contents and Index).

MultiVOIP Startup Tasks

Task Summary

● Collecting Phone/IP

Details (vital!)

● Placement

● Command/Control

Computer Setup:

The MultiVOIP must be configured to interface with your particular phone system and IP network. To do so, certain details must be known about those phone and IP systems.

Decide where you’ll mount the voip.

Some modest minimum specifications must be met. A COM port must be set up.

Specs & Settings

● Hookup Connect power, phone, and data cables per

diagram.

● Software Installation This is the configuration program.

It’s a standard Windows software installation.

● Phone/IP Starter

Configuration

● Phonebook Starter

Configuration

You will enter phone numbers and IP addresses. You’ll use default parameter values where possible to get the system running quickly.

The phonebook is where you specify how calls will be routed. To get the system running quickly, you’ll make phonebooks for just two voip sites.

● Connectivity Test You’ll find out if your voip system can

carry phone calls between two sites. That means you’re up and running!

● Troubleshooting Detect and remedy any problems that might

have prevented connectivity.

Page 48

Quick Start Instructions MultiVOIP User Guide

Phone/IP Details Absolutely Needed Before Starting the Installation

Gather IP Information

Ask your computer network

➼

administrator.

IP Network Parameters:

• IP Address

• IP Mask

• Gateway

• Domain Name Server (DNS) Info

(not implemented; for future use)

Record for each VOIP Site in System

Info needed to operate:

all MultiVOIP models.

Gather Telephone Information (T1)

T1 Phone Parameters

➼

Ask phone company or PBX maintainer.

T1 Telephony Parameters:

• Which frame format is used? ESF___ or D4___

• Which CAS or PRI protocol is used? ______________

• Clocking: Does the PBX or telco switch use

• Which line coding is used? AMI___ or B8ZS___

• Pulse shape level?: (most commonly 0 to 40 meters)

Record for this VOIP Site

internal or external clocking? _________________

Note that the setting used in the voip unit will be the opposite of the setting used by the telco/PBX.

Info needed to operate:

MVP2400 MVP2410

Page 49

MultiVOIP User Guide Quick Start Instructions

Phone/IP Details *Absolutely Needed* (cont’d)

Gather Telephone Information (E1)

E1 Phone Parameters

➼

Ask phone company or PBX maintainer.

E1 Telephony Parameters:

• Which frame format is used? Double Frame_____

• Which CAS or PRI protocol is used? ______________

• Clocking: Does the PBX or telco switch use

internal or external clocking? _________________

Note that the setting used in the voip unit will be the opposite of the setting used by the telco/PBX.

• Which line coding is used? AMI___ or HDB3___

• Pulse shape level?: (most commonly 0 to 40 meters)

Record for this VOIP Site

MultiFrame w/ CRC4 modified_____

Gather Telephone Information (Analog)

Analog Phone Parameters

➼

Ask phone company or telecom manager.

Info needed to operate:

MVP3010

MultiFrame w/ CRC4_____

Needed for:

MVP810 MVP410 MVP210 MVP130

Analog Telephony Interface Parameters:

• Which interface type (or “signaling”) is used?

E&M_____ FXS/FXO_____

• If FXS, determine whether the line will be used for a

phone, fax, or KTS (key telephone system)

• If FXO, determine if line will be an analog PBX

extension or an analog line from a telco central office

• If E&M, determine these aspects of the E&M trunk

line from the PBX:

• What is its Type (1, 2, 3, 4, or 5)?

• Is it 2-wire or 4-wire?

• Is it Dial-Tone or Wink?

Record for this VOIP Site

Page 50

Quick Start Instructions MultiVOIP User Guide

Gather Telephone Information (ISDN BRI)

ISDN-BRI Phone Parameters

➼

Ask phone company or telecom manager.

ISDN-BRI Telephony Interface Parameters:

• In which country is this voip installed?

• Which operator (switch type) is used?

• What type of line coding use required,

A-law or u-law?

• Determine which BRI ports will be network side and

which BRI ports will be terminal side.

• If you are connecting the MultiVOIP to network

equipment with a “U” interface, an NT1 device must be connected between them.

Record them for this VOIP Site

Needed for:

MVP810ST MVP410ST

Page 51

MultiVOIP User Guide Quick Start Instructions

Phone/IP Details Often Needed/Wanted

Obtain Email Address for VOIP (for email call log reporting)

required if log reports of

VOIP call traffic

are to be sent by email

SMTP Parameters Preparation Task:

Optional

Ask Mail Server

To : I.T. D ep art m e nt

re: em ail acco unt for VOIP

administrator to set up email account (with password) for the MultiVOIP unit itself. Be sure to give a unique identifier to each individual MultiVOIP unit.

voip-unit2@biggy tech.com

Get the IP address of the mail server computer, as well.

Identify Remote VOIP Site to Call

When you’re done installing the MultiVOIP, you’ll want to confirm that it is configured and operating properly. To do so, it’s good to have another voip that you can call for testing purposes. You’ll want to confirm end-to-end connectivity. You’ll need IP and telephone information about that remote site.

If this is the very first voip in the system, you’ll want to coordinate the installation of this MultiVOIP with an installation of another unit at a remote site.

Identify VOIP Protocol to be Used

Will you use H.323, SIP, or SPP? Each has advantages and disadvantages. Although it is possible to mix protocols in a single VOIP system, it is highly desirable to use the same VOIP protocol for all VOIP units in the system. SPP is a non-standard protocol developed by Multi-Tech. SPP is not compatible with the “Proprietary” protocol used in Multi-Tech’s earlier generation of voip gateways.

Page 52

Quick Start Instructions MultiVOIP User Guide

Placement

Mount your MultiVOIP in a safe and convenient location where cables for your network and phone system are accessible. Rack-mounting instructions are in Chapter 3: Mechanical Installation & Cabling.

The Command/Control Computer (Specs & Settings)

The computer used for command and control of the MultiVOIP

(a) must be an IBM-compatible PC, (b) must use a Microsoft operating system, (c) must be connected to your local network (Ethernet) system, and (d) must have an available serial COM port.

The configuration tasks and control tasks the PC will have to do with the MultiVOIP are not especially demanding. Still, we recommend using a reasonably new computer. The computer that you use to configure your MultiVOIP need not be dedicated to the MultiVOIP after installation is complete.

COM port on controller PC. You’ll need an available COM port on the controller PC. You’ll need to know which COM port is available for use with the MultiVOIP (COM1, COM2, etc.).

Page 53

MultiVOIP User Guide Quick Start Instructions

Quick Hookups

Hookup for MVP2410 & MVP3010

T1/E1 MultiVOIP Hookup

T1/E1/PRI cabling to your PBX, and/or to the PS TN. RJ-45 connector.

Digital Voice

Trun k

(MVP-2410/3010)

Cabling to your IP network. RJ-45 connector.

Ethernet

Command

10 /100

Cabling to compute r running MultiVOIP software. RJ-45 to serial conne ctor (DB9).

RS-232

Grounding

Screw

On/Off Switch

Power Cable Receptacle

Page 54

Quick Start Instructions MultiVOIP User Guide

Hookup for MVP-410/410G & MVP-810/810G

Analog MultiVOIP Hookup

MVP-410/810 (G)

MVP810 has 8 connector pairs. MVP410 has 4 connector pairs. Only 1 connector of any pair is used at a time.

FXS/FXO

E&M

FXS/FXO

E&M

FXS/FXO

E&M

Cabling to phone equipment.

E&M

(RJ-45 connector): connects to E&M trunk line from PBX or telco office.

FXS

(RJ-11 connector): connects to phone, fax, or key phone system.

FXO

connects to analog phone line or analog PBX extension.

Cabling to computer running

MultiVOIP software.

Connector at MultiVOIP: DB-25.

Connector at computer: DB-9.

FXS/FXO

E&M

FXS/FXO

E&M

FXS/FXO

E&M

(RJ-11 connector):

Command

Cabling to your IP network.

Power Cable

Receptacle

Ethernet

RJ-45 connector.

Grounding

Screw:

Connect to

Earth Ground

On/Off Switch

Page 55

MultiVOIP User Guide Quick Start Instructions

Hookup for MVP410ST & MVP810ST

ISDN MultiVOIP Hookup

MVP-410ST/810ST

Power Cable

Receptacle

Grounding

Screw:

Connect to

Earth Ground

MVP810ST has 4 ISDN connectors. MVP410ST has 2 ISDN connectors.

Cabling to computer running

MultiVOIP software.

Connector at MultiVOIP: DB-25.

Connector at computer: DB-9.

ISDN1

ISDN2

Cabling to phone equipment.

ISDN

(RJ-45 connector): connects to ISDN BRI line from PBX or telco office. Or connects to ISDN phone or terminal adapter.

NT1 Device

voip interface (ports ISDN1 - ISDN4) and network equipment with “U” interface. Not needed for connection to network equipment with “S/T” interface.

required between

ISDN3

ISDN4

Command

Ethernet

Cabling to your IP network.

RJ-45 connector.

On/Off Switch

Page 56

Quick Start Instructions MultiVOIP User Guide

Hookup for MVP2400

DIGITAL VOICE

TRUNK

PBX

PSTN

Telephony Connection

Hookup for MVP210x

CH1 CH2

E&M

ETHERNET

10/100

FXS/FXO

COMMAND

RS232

FXS/FXO

E&M

POWER



ETHERNET

10/100

10BASET

Command Port Connec tion

Network Connection

Hub

RS232

POWER

COMMAND

COMMAND PORT

POWER

Power Connection

Voice/Fax Channel 1 - 2 Connections

PSTN

E&M FXO/FXS

E&M

FXO

GND

FXS

Power Connection

Command Port Connection

Ethernet Connection

Page 57

MultiVOIP User Guide Quick Start Instructions

Hookup for MVP130

Power Connection

Network Connection

Hub

Power

Ethernet

Command

FXS/FXO



Command Port Connection

FXS

Telephony Connection

FXO

PBX

PSTN

Page 58

Quick Start Instructions MultiVOIP User Guide

Load MultiVOIP Control Software onto PC

For more details, see Chapter 4: Software Installation.

1. MultiVOIP must be properly cabled. Power must be turned on.

2. Insert MultiVOIP CD into drive. Allow 10-20 seconds for Autorun to start. If Autorun fails, go to My Computer | CD ROM drive | Open. Click Autorun icon.

3. At first dialog box, click Install Software.

4. At ‘welcome’ screen, click Next.

5. Follow on-screen instructions. Accept default program folder location and click Next.

6. Accept default icon folder location. Click Next. Files will be copied.

7. Select available COM port on command/control computer.

8. At completion screen, click Finish.

9. At the prompt “Do you want to run MultiVOIP Configuration?,” click No. Software installation is complete.

Page 59

MultiVOIP User Guide Quick Start Instructions

Phone/IP Starter Configuration

Full details here:

MVP2400 MVP2410x MVP3010

MVP130 MVP210x MVP410x MVP810x

Chapter 5: Technical Configuration for

Digital T1/E1 MultiVOIPs in User Guide.

Chapter 6: Technical Configuration for

Analog/BRI MultiVOIPs

in User Guide

1. Open MultiVOIP program: Start | MultiVOIP xxx | Configuration.

2. Go to Configuration | IP. Enter the IP parameters for your voip site.

3. Do you want to configure and operate the MultiVOIP unit using the web browser GUI? (It has the same functionality as the local Windows GUI, but offers remote access.) If NO, skip to step 5. If YES, continue with step 4.

4. Enable Web Browser GUI (Optional). To do configuration and operation procedures using the web browser GUI, you must first enable it. To do so, follow these steps. (The browser used must be Internet Explorer 6.0 or above; or Netscape 6.0 or above.)

A. Be sure an IP address has been

assigned to the MultiVOIP unit (this must be done in the MultiVOIP Windows GUI).

E. Open web browser.

(Note: The PC being used must be connected to and have an IP address on the same IP network that the voip is on.)

B. Save Setup in Windows GUI. F. Browse to IP address of

MultiVOIP unit.

C. Close the MultiVOIP Windows

GUI.

G. If username and password have

been established, enter them when prompted by voip.

D. Install Java program from

MultiVOIP product CD.

(Must be Java Runtime Environment

1.4.0_01 or above.)

NOTE: Required on first use of Web Browser GUI only.

Need more

info?

See “Web Browser Interface” in Operation & Maintenance chapter of User Guide (on CD).

H. Use web browser GUI to

configure or operate voip.

Page 60

Quick Start Instructions MultiVOIP User Guide

Once you’ve begun using the web browser GUI, you can go back to the

MultiVOIP Windows GUI at any time. However, you must log out of the web browser GUI before using the MultiVOIP Windows GUI.

5. Go to Configuration | Voice/Fax. Select Coder | “Automatic.” At the right-hand side of the dialog box, click Default. If you know any specific parameter values that will apply to your system, enter them. Click Copy Channel. Select Copy to All. Click Copy. At main Voice/Fax Parameters screen, click OK to exit from the dialog box.

6. Enter telephone system information.

Analog MultiVOIPs

MVP130,

Digital MultiVOIPs

MVP-2400/2410x/3010

MVP-210/410/810

MVP-210G/410G/810G

Go to Configuration | Interface. Enter parameters obtained from phone company or PBX administrator.

Go to

Configuration | T1/E1/ISDN.

Enter parameters obtained from phone company or PBX administrator.

ISDN-BRI MultiVOIPs

MVP-410ST/810ST

Go to Configuration | ISDN BRI. Enter parameters obtained from phone company or PBX administrator. If the voip is connected to BRI extensions of a PBX or a phone company, then select "Terminal" in the ISDN BRI Parameters screen. If the voip is connected to ISDN terminal adapters and/or ISDN phones, then select "Network" in the ISDN BRI Parameters screen.

7. Go to Configuration | Regional Parameters. Select the Country/Region that fits your situation. Click Default and confirm. Click OK to exit from the dialog box.

8. Do you want the phone-call logs produced by the MultiVOIP to be sent out by email (to your Voip Administrator or someone else)? If NO, skip to step 10. If YES, continue with step 9.

Page 61

MultiVOIP User Guide Quick Start Instructions

9. Go to Configuration | SMTP. SMTP lets you send phone-call log records to the Voip Administrator by email. Select Enable SMTP. You should have already obtained an email address for the MultiVOIP itself (this serves as the origination email account for email logs that the MultiVOIP can email out automatically).

Enter this email address in the “Login Name” field. Type the password for this email account.

Enter the IP address of the email server where the MultiVOIP’s email account is located in the “Mail Server IP Address” field.

Typically the email log reports are sent to the Voip Administrator but they can be sent to any email address. Decide where you want the email logs sent and enter that email address in the “Recipient Address” field.

Whenever email log messages are sent out, they must have a standard Subject line. Something like “Phone Logs for Voip N” is useful. If you have more than one MultiVoip unit in the building, you’ll need a unique identifier for each one (select a useful name or number for “N”). In this “Subject” field, enter a useful subject title for the log messages.

In the “Reply-To Address” field, enter the email address of your Voip Administrator.

10. Go to Configuration | Logs. Select “Enable Console Messages.” (Not applicable if using Web GUI.)

To allow log reports by email (if desired), click SMTP. Click OK.

To do logging with a SysLog client program, click on “SysLog Server – Enable” in the Logs screen. To implement this function, you must install a SysLog client program. For more info, see the “SysLog Server Functions” section of the Operation & Maintenance chapter of the

User Guide.

Page 62

Quick Start Instructions MultiVOIP User Guide

Phone/IP Starter Configuration (continued)

11. Enable premium (H.450) telephony features. (Not supported in BRI 502c software.)

Go to Supplementary Services. Select any features to be used. For Call Hold, Call Transfer, & Call Waiting, specify the key sequence that the phone user will press to invoke the feature. For Call Name Identification, specify the allowed name types to be used and a caller-id descriptor.

If Call Forwarding is to be used, enable this feature in the Add/Edit Inbound Phone Book screen.

After making changes, click on OK in the current configuration screen before moving on to the next configuration screen.

12. (For analog gatekeeper-equipped models only. These have

model numbers with a “G” suffix. For MVP2410G, skip to step 13 and see User Guide for embedded gatekeeper info. For units without embedded gatekeeper, skip to step 13.)

For quick-start purposes, we will arrange for the gatekeeper-equipped voip unit to register itself as a client of its own gatekeeper capability. Then we will set up a gatekeeper-controlled call from one channel to another of that selfsame gatekeeper-equipped voip unit to demonstrate that the gatekeeper functionality is active. Thereafter, you can register additional voip units (and other endpoints) with the gatekeeper-equipped voip per instructions in the

User Guide.

Page 63

MultiVOIP User Guide Quick Start Instructions

12A. For the "G" voip unit, set the gatekeeper IP address to be the same as

the IP address used for its gateway function. To do so, go to the PhoneBook Configuration screen. Click on "Register with Gatekeeper."

In the "Gatekeeper IP Address" field, enter the same IP address as entered in

Step 2 (of this procedure). In the “Gatekeeper Name” field, enter the default name for gatekeeper-equipped units, which is MVP_IGK. Click OK.

Page 64

Quick Start Instructions MultiVOIP User Guide

12B. In the "Destination Pattern" field of the Add/Edit Outbound Phonebook screen, enter 65. Click on "Use Gatekeeper." In the "Gateway

Prefix" field, enter 65. Click OK.

12C. In the "Remove Prefix" field of the Add/Edit Inbound Phonebook

screen, enter 65. Click OK.

Page 65

MultiVOIP User Guide Quick Start Instructions

12D. To enable a call between two analog phones on the same voip, we will

set up two channels for FXS Loop Start telephony. To do so, go to the Interface screen. Click on "FXS Loop Start" for Channel 1.

Click on "Copy Channel" and select Channel 2. Click Copy.

Click OK to acknowledge the copy. Click OK again when the main

Interface screen returns.

13. Go to Save Setup | Save and Reboot. Click OK. This will save the parameter values that you have just entered.

The MultiVOIP’s “BOOT” LED will light up while the configuration file is being saved and loaded into the MultiVOIP. Don’t do anything to the MultiVOIP until the “BOOT “LED is off (a loss of power at this point could cause the MultiVOIP unit to lose the configuration settings you have made).

14. (

For analog gatekeeper-equipped models only. These have model

numbers with a “G” suffix. For non-gatekeeper units and for MVP2410G, skip this step.

) Connect two standard analog telephone sets to the Channel 1 and Channel 2 FXS/FXO ports on the back of the "G" voip unit.

At either phone, dial 65. The completion of the call to the other phone

confirms that the embedded gatekeeper of the “G” voip unit is mediating calls.

For more information, see the “Embedded Gatekeeper” chapter of the

Guide

END OF PROCEDURE.

User

Page 66

Quick Start Instructions MultiVOIP User Guide

Phonebook Starter Configuration (with remote voip)

If the topic of voip phone books is new to you, it may be helpful to read the PhoneBook Tips section (page 31) before starting this procedure.

To do this part of the quick setup, you need to know of another voip that you can call to conduct a test. It should be at a remote location, typically somewhere outside of your building. You must know the phone number and IP address for that site. We are assuming here that the MultiVOIP will operate in conjunction with a PBX.

You must configure both the Outbound Phonebook and the Inbound Phonebook. A starter configuration only means that two voip locations will be set up to begin the system and establish voip communication.

Outbound Phonebook

1. Open the MultiVOIP program (Start | MultiVOIP xxx | Configuration

2. Go to Phone Book | PhoneBook Modify | Outbound Phonebook | Add Entry.

3. On a sheet of paper, write down the calling code of the remote voip (area code, country code, city code, etc.) that you’ll be calling.

Follow the example that best fits your situation.

North America,

Long-Distance Example

Technician in Seattle (area

206) must set up one voip there, another in Chicago (area 312, downtown).

Answer: Write down 312.

Euro, National Call

Example

Technician in central London (area 0207) to set up voip there, another in Birmingham (area 0121).

Answer: write down 0121.

Euro, International Call Example

Technician in Rotterdam (country 31; city 010) to set up one voip there, another in Bordeaux (country 33; area 05).

Answer: write down 3305.

Page 67

MultiVOIP User Guide Quick Start Instructions

4. Suppose you want to call a phone number outside of your building using a phone station that is an extension from your PBX system (if present). What digits must you dial? Often a “9” or “8” must be dialed to “get an outside line” through the PBX (i.e., to connect to the PSTN). Generally, “1 “or “11” or “0” must be dialed as a prefix for calls outside of the calling code area (long-distance calls, national calls, or international calls).

On a sheet of paper, write down the digits that you must dial before you can dial a remote area code.

North America,

Long-Distance Example

Seattle-Chicago system.

Seattle voip works with PBX that uses “8” for all voip calls. “1” must immediately precede area code of dialed number.

Answer: write down 81.

Euro, National Call

Example

London/Birming. system.

London voip works with PBX that uses “9” for all outof-building calls whether by voip or by PSTN. “0” must immediately precede area code of dialed number.

Answer: write down 90.

Euro, International Call Example

Rotterdam/Bordeaux system. Rotterdam voip works with PBX where “9” is used for all out-of-building calls. “0” must precede all international calls.

Answer: write down 90.

Page 68

Quick Start Instructions MultiVOIP User Guide

5. In the “Destination Pattern” field of the Add/Edit Outbound Phonebook screen, enter the digits from step 4 followed by the digits from step 3.

North America,

Euro, National Call

Long-Distance Example

Seattle-Chicago system.

Answer: enter 81312 as

Destination Pat-tern in Outbound Phone book of Seattle voip.

London/Birming. system.

Leading zero of Birmingham area code is dropped when combined with nationaldialing access code. (Such practices vary by country.)

Answer: enter 90121 as

Euro, International Call Example

Rotterdam/Bordeaux system.

Answer: enter 903305 as Destination Pattern in

Outbound Phonebook of Rotterdam voip.

Example

Destination Pat-tern in Outbound Phonebook of London voip.

Not 900121.

Page 69

MultiVOIP User Guide Quick Start Instructions

6. Tally up the number of digits that must be dialed to reach the remote voip

site (including prefix digits of all types). Enter this number in the “Total Digits” field.

North America,

Long-Distance Example

Seattle-Chicago system.

To complete Seattle-to-Chicago call, 81312 must be followed by the 7-digit local phone number in Chicago.

Answer: enter 12 as number of

Total Digits in Outbound Phone book of Seattle voip.

Euro, National Call

Example

London/Birming. system.

To complete London-toBirmingham call, 90121 must be followed by the 7-digit local phone number in Birmingham.

Answer: enter 12 as number of

Total Digits in Outbound Phone book of London voip.

Euro, International Call Example

Rotterdam/Bordeaux system. To complete Rotterdam-to-Bordeaux call, 903305 must be followed by 8-digit local phone number in Bordeaux.

Answer: enter 14 as number of Total Digits in Outbound

Phonebook of Rotterdam voip.

7. In the “Remove Prefix” field, enter the initial PBX access digit

(“8” or “9”).

North America,

Long-Distance Example

Seattle-Chicago system.

Answer: enter 8 in “Remove

Prefix” field of Seattle Outbound Phonebook.

Euro, National Call

Example

London/Birming. system.

Answer: enter 9 in “Remove

Prefix” field of London Outbound Phonebook.

Euro, International Call Example

Rotterdam/Bordeaux system.

Answer: enter 9 in “Remove Prefix” field of Outbound

Phonebook for Rotterdam voip.

Some PBXs will not ‘hand off’ the “8” or “9” to the voip. But for those PBX units

that do, it’s important to enter the “8” or “9” in the “Remove Prefix” field in the Outbound Phonebook. This precludes the problem of having to make two inbound

Page 70

Quick Start Instructions MultiVOIP User Guide

phonebook entries at remote voips, one to account for situations where “8” is used as the PBX access digit, and another for when “9” is used.

8. Select the voip protocol that you will use (H.323 or SIP).

9. Click OK to exit from the Add/Edit Outbound Phonebook screen.

Inbound Phonebook

1. Open the MultiVOIP program. (Start | MultiVOIP xxx | Configuration

2. Go to Phone Book | PhoneBook Modify | Inbound Phonebook | Add Entry.

3. In the “Remove Prefix” field, enter your local calling code (area code, country code, city code, etc.) preceded by any other “access digits” that are required to reach your local site from the remote voip location (think of it as though the call were being made through the PSTN – even though it will not be).

North America,

Long-Distance Example

Seattle-Chicago system.

Seattle is area 206. Chicago employees must dial 81 before dialing any Seattle number on the voip system.

Answer: 1206 is prefix to be

removed by local (Seattle) voip.

Euro, National Call

Example

London/Birming. system.

Inner London is 0207 area. Birmingham employees must dial 9 before dialing any London number on the voip system.

Answer: 0207 is prefix to be

removed by local (London) voip.

Euro, International Call Example

Rotterdam/Bordeaux system. Rotterdam is country code 31, city code 010. Bordeaux employees must dial 903110 before dialing any Rotterdam number on the voip system.

Answer: 03110 is prefix to be removed by local (Rotterdam)

voip.

Page 71

MultiVOIP User Guide Quick Start Instructions

4. In the “Add Prefix” field, enter any digits that must be dialed from your

local voip to gain access to the PSTN.

North America,

Long-Distance Example

Seattle-Chicago system.

On Seattle PBX, “8” is used to get an outside line.

Answer: 8 is the prefix to be

added by local (Seattle) voip.

Euro, National Call

Example

London/Birming. system.

On London PBX, “9” is used to get an outside line.

Answer: 9 is the prefix to be

added by local (London) voip.

Euro, International Call Example

Rotterdam/Bordeaux system. On Rotterdam PBX, “9” is used to get an outside line.

Answer: 9 is prefix to be added by local (Rotterdam) voip.

5. In the “Channel Number” field, enter “0.” A zero value means the voip unit will assign the call to an available channel. If desired, specific channels can be assigned to specific incoming calls (i.e., to any set of calls received with a particular incoming dialing pattern).

Page 72

Quick Start Instructions MultiVOIP User Guide

6. In the “Description” field, it is useful to describe the ultimate destination of the calls. For example, in a New York City voip system, “incoming calls to Manhattan office,” might describe a phonebook entry, as might the descriptor “incoming calls to NYC local calling area.” The description should make the routing of calls easy to understand. (40 characters max.)

North America,

Long-Distance Example

Seattle-Chicago system.

Possible Description:.

Free Seattle access, all employees

Euro, National Call

Example

London/Birming. system.

Possible Description:.

Local-rate London access, all employees

Euro, International Call Example

Rotterdam/Bordeaux system.

Possible Description:. Local-rate Rotterdam access, all

employees

7. Repeat steps 2-6 for each inbound phonebook entry. When all entries are complete, go to step 8.

8. Click OK to exit the inbound phonebook screen.

9. Click on Save Setup. Highlight Save and Reboot. Click OK.

Your starter inbound phonebook configuration is complete.

Page 73

MultiVOIP User Guide Quick Start Instructions

Phonebook Tips

Preparing the phonebook for your voip system is a complex task that, at first, seems quite daunting. These tips may make the task easier.

Use Dialing Patterns, Not Complete Phone Numbers. You will not

generally enter complete phone numbers in the voip phonebook. Instead, you’ll enter “destination patterns” that involve area codes and other digits. If the destination pattern is a whole area code, you’ll be assigning all calls to that area code to go to a particular voip that has a unique IP address. If your destination pattern includes an area code plus a particular local phone exchange number, then the scope of calls sent through your voip system will be narrowed (only calls within that local exchange will be handled by the designated voip, not all calls in that whole area code). In general, when there are fewer digits in your destination pattern, you are asking the voip to handle calls to more destinations.

The Four Types of Phonebook Digits Used. Important!

“Destination patterns” to be entered in your phonebook will generally consist of:

(a) calling area codes, (b) access codes, (c) local exchange numbers, and (d) specialized codes.

Although voip phonebook entries may look confusing at first, it’s useful to remember that all the digits in any phonebook entry must be of one of these four types.

(a)

calling area codes. There are different names for these around the world:

“area codes,” “city codes,” “country codes,” etc. These codes, are used when making non-local calls. They always precede the phone number that would be dialed when making a local call.

Page 74

Quick Start Instructions MultiVOIP User Guide

(b) access codes. There are digits (PSTN access codes) that must be dialed to gain access to an operator, to access the publicly switched ‘long-distance’ calling system(North America), to access the publicly switched ‘national’ calling system (Europe and elsewhere), or to access the publicly switched ‘international’ calling system (worldwide).

There are digits (PBX access codes) that must be dialed by phones connected to PBX systems or key systems. Often a “9” must be dialed on a PBX phone to gain access to the PSTN (‘to get an outside line’). Sometimes “8” must be dialed on a PBX phone to divert calls onto a leased line or to a voip system. However, sometimes PBX systems are ‘smart’ enough to route calls to a voip system without a special access code (so that “9” might still be used for all calls outside of the building).

There are also digits (special access codes) that must be dialed to gain access to a particular discount long-distance carrier or to some other closed or proprietary telephone system.

(c)

local exchange numbers. Within any calling area there will be many

local exchange numbers. A single exchange may be used for an entire small town. In cities, an exchange may be used for a particular neighborhood (although exchanges in cities do not always cover easily discernible areas). Organizations like businesses, governments, schools, and universities are also commonly assigned exchange numbers for their exclusive use. In some cases, these organizational-assigned exchanges can become non-localized because the exchange is assigned to one facility and linked, by the organization’s private network, to other sometimes distant locations.

(d)

specialized codes. Some proprietary voip units assign, to sites and phone

stations, numbers that are not compatible with PSTN numbering. This can also occur in PBX or key systems. These specialized numbers must be handled on a case-by-case basis.

Knowing When to Drop Digits. Example

When calling area codes and access codes are used in combination, a leading “1” or “0” must sometimes be dropped.

Phonebook Entry ➠

Area code for Inner London is listed as “0207.” However, in international calls the leading “0” is dropped.

U.K.

Country

Code

International Access Code

Leading Zero Dropped from Area Code

Page 75

MultiVOIP User Guide Quick Start Instructions

4. Using a Comma. Detail

Commas are used in telephone dialing strings to indicate a pause to allow a dial tone to appear (common on PBX and key systems). Commas may be used only in the “Add Prefix” field of the Inbound Phonebook.

5. Ease of Use. The phonebook setup determines how easy the voip system is

to use. Generally, you’ll want to make it so dialing a voip call is very similar to dialing any other number (on the PSTN or through the PBX).

Avoid Unintentional Calls to Official/Emergency Numbers. Dialing a

voip call will typically be somewhat different than ordinary dialing. Because of this, it’s possible to set up situations, quite unwittingly, where phone users may be predisposed to call official numbers without intending to do so. Conversely, a voip/PBX system might also make it difficult to place an official/emergency call when one intends to do so. Study your phonebook setup and do some dialing on the system to avoid these pitfalls.

, = 1-second pause

In many PBX systems

(not needed in all)

Inbound/Outbound Pattern Matching. In general, the Inbound Phonebook

entries of the local voip unit will match the Outbound Phonebook entries of the remote voip unit. Similarly, the Outbound Phonebook entries of the local voip unit will match the Inbound Phonebook entries of the remote voip unit. There will often be non-matching entries, but it’s nonetheless useful to notice the matching between the phonebooks.

Simulating Network in-lab/on-benchtop. One common method of

configuring a voip network is to set up a local IP network in a lab, connect voip units to it, and perhaps have phones connected on channel banks to make test calls.

Page 76

Quick Start Instructions MultiVOIP User Guide

Phonebook Example

Boise Office

PBX System.

Main Number:

333-2700

Inbound Phonebook

Each

Inbound Phonebook

two entries. The first entry (4 digits) speci fi es how i ncom in g cal ls f rom th e other v oip sit es w ill be handl ed if they go out ont o the local PSTN. Essentially, all those calls come to the receiving voip with a pattern beginni ng w ith voip removes those four digits beca us e t hey ar en’ t need ed wh en dialing locally. The local voip attaches a “ 9” at the begi nning of the nu mber to get an ou tsid e l ine. Th e PBX then completes the call to the PSTN .

The second (8 digi ts) is for recei ving call s f rom com pan y em pl oy ees in th e ot her tw o ci ti es. Th e ou t-o f-t ow n em pl oy ee si mp ly di al s 3 d ig i ts. T he f ir st of t he three digits is uniquely used at each sit e and so acts as a d esti nat io n pat ter n (Bo ise ext ensi on s are 7xx , Sant a Fe ext ensi ons 2x x, Fl agst aff extensions 6xx).

As the remote voip sends out the call, it automaticall y attaches all of the foregoing digits that would normally have to be dialed using the PSTN.

Th e local (r eceiv in g) v oi p sees th e extended pattern in its Inbound Phonebook and so st rips off t he l ong t el lt ale p at t er n of di gi ts n eeded fo r 3digit calling. It must finally add back the last di git before handin g the call to the PBX, which completes the cal l t o a sp ecif i c ext ensi on .

Area: 208

90 extensions

204.16.49.73

24-Channel Digital VoIP (MVP2410)

1+area code

Pho nebo ok en tr y

Inbound

cont ains

. The l ocal

Flagstaff Office

Area: 520

204.16.49.75

8-Channel

Analog VoIP

(MVP810)

PSTN

One Common Situation

Voip Example

d i ff eren t ci ti es. Th e PBX u ni ts al l op erat e al i k e. Notably, they all give access to outside lines using “ 9.” T h ey all ar e ‘ smar t’ en o u gh t o i d ent if y v oi p cal l s without using a special access digit (“8” is used in som e syst em s). Fi nal ly , t he sy st em oper at es so th at emp l oy ees i n an y off ice can d ial emp lo y ees i n an y other of fi ce using onl y t hree digi ts. Here are the p h on ebook s n eed ed f or t hat sy stem .

Network

. Thi s com pany h as offi ces in thr ee

Santa Fe Office

Area: 505

204.16.49.74

Analog VoIP

Each

Outbound Phonebook

PBX System. Main Number: 444-3200

PSTN

pai rs o f ent r ies, t w o en t r ies f or each remote sit e. Wh enever an ou t-of-t ow n empl oy ee di als a 12-d i gi t nu m ber beginni ng w ith the listed 5-di git destination pattern (9+1+area code) of ano t h er com pan y l ocat i on, t he PBX hands the call t o the v oip system. The local voip strips off the “ 9” and directs the call to the IP address of the remote v oi p . Th e r em ote v oi p recei ves the cal l and h an ds i t t o i t s PBX. Th e PBX t hen com p l et es th e cal l t o th e PSTN.

Th e one- d ig i t

Outbound

destination patterns pertain to 3-digit call ing bet w een com p an y em pl oy ees.

8-Channel

(MVP810)

40 extensions

con t ai ns tw o

PBX System. Main Number: 777-5600

30 extensions

PSTN

Page 77

MultiVOIP User Guide Quick Start Instructions

Boise Office

PBX System.

Main Number:

333-2700

Area: 208

PSTN

90 extensions

Boise Voip Boise Voip

Inbound Phonebook Outbo und Phonebook

Prefix to Remove 1208 9 Incoming calls

12083332 2 Incoming calls

204.16.49.73

24-Channel Digital VoIP

(MVP2410)

Network

Santa Fe Voip Santa Fe Voip

Inbound Phonebook Outbound P honebook

Prefix to Add

Description Incoming Calls

to PSTN, Santa Fe local calls

to extensions of company’s PBX system in Santa Fe

Prefix to Remove 1505 9, Incoming calls

150544432 2 Incoming calls

Tot al Digits

Prefix to Remove

Destin. Pattern 91208 12 9 none 204.

7 3 none 1208

91520 12 9 none 204.

6 3 none 1520

Prefix to Add

Prefix to AddIPAddr

333 2

777 5

Description Incoming Calls

to PSTN, Boise Area

to extensions of company’s PBX system in Boise

16.49. 73

204.1

6.49. 73

16.49. 75

204.

16.49. 75

Tota l Digits

Prefix to Remove

PBX System. Main Number: 444-3200

Destin. Pattern 91505 12 9 none

2 3 none 1505

91520 12 9 none 204.1

6 3 none 1520

Description Outgoing Calls

Outgoing calls to Boise area

Outgoing calls to extensions of company’s Boise PBX (3digit dialing) Outgoing calls to Flagstaff area 3-digit calls to Flagstaff employees

Prefix to AddIPAddr

444 3

777 5

Santa Fe Office

Description Outgoing Calls

204.16

Outgoing calls

.49.74

to Santa Fe area

204.16

3-digit calls to

.49.74

Santa Fe employees

Outgoing calls

6.49.7

to Flagstaff

area

204.1

3-digit calls to

6.49.7

Flagstaff

employees

Area: 505

204.16.49.74

8-Channel

Analog VoIP

(MVP810)

40 extensions

PSTN

Flagstaff Office

Area: 520

204.16.49.75

8-Channel

Analog VoIP

(MVP810)

PBX System. Main Number: 777-5600

30 extensions

Prefix to Remove 1520 9 Incoming calls

15207775 5 Incoming calls

PSTN

Flagstaff Voip Flagstaff Voip

Inbound Phonebook Outbound Phonebook

Prefix to Add

Description Incoming Calls

to PSTN, Flagstaff local calls

to extensions of company’s PBX system in Flagstaff

Tota l

Prefix to

Destin.

Digits

Pattern 91505 12 9 none

2 3 none 150 5

91208 12 9 none

7 3 none 120 8

Remove

Prefix to AddIPAddr

444 3

333 2

204.16 .49.74

204.16 .49.73

Description Outgoing Calls

Outgoing calls to Santa Fe area

3-digit calls to Santa Fe employees

Outgoing calls to Boise area 3-digit calls to Boise employees

Page 78

Quick Start Instructions MultiVOIP User Guide

Sample Phonebooks Enlarged

Boise Voip Boise Voip

Inbound Phonebook Outbound Phonebook

Prefix

Prefix to Remove 1208 9, Incoming calls

120833327 7 Incoming calls

to Add

Description Incoming Calls

to PSTN, Boise Area

to extensions of company’s PBX system in Boise

Santa Fe Voip Santa Fe Voip

Inbound Phonebook Outbound Phonebook

Prefix to Remove 1505 9, Incoming calls

150544432 2 Inco ming calls

Prefix to Add

Description Incoming Calls

to PSTN, Santa Fe local calls

to extensions of company’s PBX system in Santa Fe

Total Digits

Prefix to Remove

Destin. Pattern 91505 12 9 none

2 3 none 150 5

91520 12 9 none 204.

6 3 none 152 0

Destin. Pattern 91208 12 9 none 204.

Prefix to AddIPAddr

444 3

777 5

Tot al Digits

Prefix to Remove

204.

16.49. 74

204.

16.49. 74

16.49. 75

204.

16.49. 75

7 3 none 1208

91520 12 9 none 204.

6 3 none 1520

Description Outgoing Calls

Outgoing calls to Santa Fe area 3-digit calls to Santa Fe employees (extensions 200 to 240) Outgoing calls to Flagstaff area 3-digit calls to Flagstaff employees (extensions 600-630)

Prefix to AddIPAddr

16.49. 73

204.

333

16.49.

16.49. 75

204.

16.49.

777

Description Outgoing Calls

Outgoing calls to Boise area

3-digit calls to Boise employees (extensions 700-790) Outgoing calls to Flagstaff area 3-digit calls to Flagstaff employees (extensions 600-630)

Flagstaff Voip Flagstaff Voip

Inbound Phonebook Outbound Phonebook

Prefix

Prefix to Remove 1520 9, Incoming calls

152077756 6 Incoming calls

to Add

Description Incoming Calls

to PSTN, Flagstaff local calls

to extensions of company’s PBX system in Flagstaff

Destin. Pattern 91505 12 9 none

2 3 none 150 5

91208 12 9 none

Tota l Digits

Prefix to Remove

7 3 none 120 8

Prefix to AddIPAddr

204.16 .49.74

444 3

204.16 .49.73

333 2

Description Outgoing Calls

Outgoing calls to Santa Fe area

3-digit calls to Santa Fe employees (extensions 200-240) Outgoing calls to Boise area 3-digit calls to Boise employees (extensions 700-790)

Page 79

MultiVOIP User Guide Quick Start Instructions

Phonebook Worksheet

Voip Location/ID:____________________________

Inbound Phonebook Outbound Phonebook

Prefix

Prefix to Remove

to Add

Other Details:

Inbound Phonebook Outbound Phonebook

Prefix to Remove

Description Incoming Calls

Destin. Pattern

Voip Location/ID:____________________________

Prefix

Description

to Add

Incoming Calls

Tot al Digits

Destin. Pattern

Prefix to Remove

Tot al Digits

Prefix to AddIPAddr

Prefix to Remove

Description Outgoing Calls

Prefix to AddIPAddr

Description Outgoing Calls

Other Details:

Voip Location/ID:____________________________

Inbound Phonebook Outbound Phonebook

Prefix

Prefix to Remove

to Add

Description Incoming Calls

Destin. Pattern

Tot al Digits

Prefix to Remove

Prefix to AddIPAddr

Other Details:

Description Outgoing Calls

Page 80

Quick Start Instructions MultiVOIP User Guide

Enlarged Phonebook Worksheet

Page 81

MultiVOIP User Guide Quick Start Instructions

Connectivity Test

The procedures “Phone/IP Starter Configuration” and “Phonebook Starter Configuration” must be completed before you can do this procedure.

1. These connections must be made:

Connections for digital MultiVOIPs (MVP-2400/2410/3010

MultiVOIP to local PBX MultiVOIP to local phone

MultiVOIP to command PC MultiVOIP to command PC

MultiVOIP to Internet MultiVOIP to Internet

2. Inbound Phonebook and Outbound Phonebook must both be set up with at least one entry in each. These entries must allow for connection between two voip units.

for analog MultiVOIPs (MVP-130/210/410/810, MVP-210G/410G/810G)

station –OR-MultiVOIP to extension of key phone system

3. Console messages must be enabled. (If this has not been done already, go, in the MultiVOIP GUI, to Configuration | Logs and select the “Console Messages” checkbox.

4. You now need to free up the COM port connection (currently being used by the MultiVOIP program) so that the HyperTerminal program can use it. To do this, you can either (a) click on Connection in the sidebar and select “Disconnect” from the drop-down box, or (b) close down the MultiVOIP program altogether.

Page 82

Quick Start Instructions MultiVOIP User Guide

5. Open the HyperTerminal program.

6. Use HyperTerminal to receive and record console messages from the MultiVOIP unit. To do so, set up HyperTerminal as follows (setup shown is for Windows NT4; details will differ slightly in other MS operating systems):

In the upper toolbar of the HyperTerminal screen, click on the

Properties button.

In the “Connect To” tab of the Connection Properties dialog

box, click on the Configure button.

In the next dialog box, on the “General” tab, set “Maximum

Speed” to 115200 bps.

On the “Connection” tab, set connection preferences to:

Data bits: 8

Parity: none

Stop bits: 1

Click OK twice to exit settings dialog boxes.

7. Make VOIP call.

for digital MultiVOIPs (MVP-2400/2410/3010

Make call from an extension of the local PBX.

for analog MultiVOIPs (MVP-130/210/410/810)

Make call on a local phone line accessing PSTN directly or through key system

Page 83

MultiVOIP User Guide Quick Start Instructions

8. Read console messages recorded on HyperTerminal.

Console Messages from Originating VOIP. The voip unit that originates the call will send back messages like that shown below.

[00026975] CAS[0] : RX : ABCD = 1, 1, 1, 1,Pstn State[1]

TimeStamp : 26975 [00027190] CAS[0] : TX : ABCD = 1, 1, 1, 1 [00027190] PSTN: cas seizure detected on 0 [00027440] CAS[0] : TX : ABCD = 0, 0, 0, 0 [00033290] PSTN:call detected on 0 num=17637175662* [00033290] H323IF[0]:destAddr =

TA:200.2.10.5:1720,NAME:Mounds

View,TEL:17637175662,17637175662 [00033290] H323IF[0]:srcAddr = NAME:New

York,TA:200.2.9.20 [00033440] H323IF [0]:cmCallStateProceeding [00033500] H323[0]: Remote Information (Q931): MultiVOIP

- T1 [00033565] CAS[0] : TX : ABCD = 1, 1, 1, 1 [00033675] H323IF [0]: MasterSlaveStatus=Slave [00033675] H323IF[0]:FastStart Setup Not Used [00033690] CAS[0] : TX : ABCD = 1, 1, 1, 1 [00033755] H323IF[0]: Coder used 'g7231' [00033810] PSTN:pstn call connected on 0

Page 84

Quick Start Instructions MultiVOIP User Guide

Console Messages from Terminating VOIP. The voip unit connected to the phone where the call is answered will send back messages like that shown below.

[00170860] H323[0]: New incoming call [00170860] PSTNIF : Placing call on channel 0 Outbound

digit 7175662 [00170885] CAS[0] : TX : ABCD = 1, 1, 1, 1 [00171095] H323IF [0]: MasterSlaveStatus=Master [00171105] CAS[0] : RX : ABCD = 1, 1, 1, 1,Pstn State[7]

TimeStamp : 171105 [00171105] H323IF[0]: Coder used 'g7231' [00171110] H323IF[0]:FastStart Setup Not Used [00171110] H323IF[0]: Already opened the outgoing logical

channel [00171110] H323IF[0]: Coder used 'g7231' [00171315] CAS[0] : RX : ABCD = 0, 0, 0, 0,Pstn State[9]

TimeStamp : 171315 [00172275] PSTN: dialing digit ended on 0 [00172285] PSTN: pstn proceeding indication on 0 [00172995] CAS[0] : RX : ABCD = 1, 1, 1, 1,Pstn State[12]

TimeStamp : 172995 [00173660] CAS[0] : TX : ABCD = 1, 1, 1, 1 [00173760] PSTN:pstn call connected on 0

9. When you see the following message, end-to-end voip connectivity has been achieved.

“

PSTN: pstn call connected on X”

where x is the number of the voip channel carrying the call

10. If the HyperTerminal messages do not confirm connectivity, go to the Troubleshooting procedure below.

Page 85

MultiVOIP User Guide Quick Start Instructions

Troubleshooting

If you cannot establish connectivity between two voips in the system, follow the steps below to determine the problem.

1. Ping both MultiVOIP units to confirm connectivity to the network.

2. Verify the telephone connections.

A. For MVP2400, MVP2410, or MVP3010.

Check cabling. Are connections well seated? To correct receptacle? Is the ONL LED on?

(If on, ONL indicates that the MultiVOIP is online on the

network.)

Are T1/E1/PRI Parameter settings correct?

B. For MVP130, MVP210, MVP410, or MVP810.

Check cabling. Are connections well seated? To correct receptacle? Are telephone Interface Parameter settings correct?

C. For MVP410ST or MVP810ST.

Check cabling. Are connections well seated? To correct receptacle? If terminal equipment is connected to the voip, then "Network" should be selected for that BRI interface in the ISDN BRI Parameters screen.

Note: Each BRI interface is separately configurable.

If network equipment such as an ISDN BRI PBX or an ISDN BRI line from a phone company is connected to the voip, then "Terminal" should be selected for that BRI interface in the ISDN BRI Parameters screen. Was the proper country and operator chosen? Was the proper type of line coding (A-law or u-law) chosen?

Page 86

Quick Start Instructions MultiVOIP User Guide

3. Verify phonebook configuration.

4. Observe console messages while placing a call. Look for error messages indicating phonebook problems, network problems, voice-coder mismatches, etc.

Page 87

Chapter 3: Mechanical Installation

and Cabling

Page 88

Mechanical Installation MultiVOIP User Guide

Introduction

The MultiVOIP models MVP130, MVP210, and MVP2400 are tabletop units and can be handled easily by one person. However, the MVP410, MVP810, MVP2410, and MVP3010 are somewhat heavier units. When these units are to be installed into a rack, two able-bodied persons should participate.

Please read the safety notices before beginning installation.

Safety Warnings

Lithium Battery Caution

A lithium battery on the voice/fax channel board provides backup power for the timekeeping capability. The battery has an estimated life expectancy of ten years.

When the battery starts to weaken, the date and time may be incorrect. If the battery fails, the board must be sent back to Multi-Tech Systems for battery replacement.

Warning: There is danger of explosion if the battery is incorrectly replaced.

Safety Warnings Telecom

1. Never install telephone wiring during a lightning storm.

2. Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations.

3. This product is to be used with UL and UL listed computers.

4. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

5. Use caution when installing or modifying telephone lines.

6. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electrical shock from lightning.

7. Do not use a telephone in the vicinity of a gas leak.

8. To reduce the risk of fire, use only a UL-listed 26 AWG or larger telecommunication line cord.

Page 89

MultiVOIP User Guide Mechanical Installation

Unpacking Your MultiVOIP

When unpacking your MultiVOIP, check to see that all of the items shown are included in the box. For the various MultiVOIP models, the contents of the box will be different. Study the particular illustration below that is appropriate to the model you have purchased. If any box contents are missing, contact MultiTech Tech Support at 1-800-972-2439.

Unpacking the MVP2410/3010

Figure 3-1: Unpacking the MVP2410/3010

Page 90

Mechanical Installation MultiVOIP User Guide

Unpacking the MVP2400

Voice/Fax over IP Networks

Quick Start

Guide

200

Figure 3-2: Unpacking the MVP2400

Page 91

MultiVOIP User Guide Mechanical Installation

Unpacking the MVP-410x/810x

Quick Start

Guide

Voice/Fax over I P Networks

Voice/Fax 5 Voice/Fax 6 Voice/Fax 7 Voice/Fax 8

XMT RCV XSG RSG XMT RCV XSG RSG XMT RCV XSG RSG

Ethernet

RCV XMT COL LNK

Voice/Fax 1

XMT RCV XSG RSG

Voice/Fax 2 Voice/Fax 3

XMT RCV XSG RSG

Boot

Power

XMT RCV XSG RSG

XMT RCV XSG R SG

Voice/Fax 4

XMT RCV XSG R SG

Figure 3-3: Unpacking the MVP-410x/810x

Page 92

Mechanical Installation MultiVOIP User Guide

Unpacking the MVP210x

Voice/Fax over IP Networks

Quick Start

Guide

200

Figure 3-4: Unpacking the MVP210x

Page 93

MultiVOIP User Guide Mechanical Installation

Unpacking the MVP130

Figure 3-5: Unpacking the MVP130

Page 94

Mechanical Installation MultiVOIP User Guide

Rack Mounting Instructions for MVP-2410/3010 & MVP-410x/810x

The MultiVOIPs can be mounted in an industry-standard EIA 19-inch rack enclosure, as shown in Figure 3-6.

Figure 3-6: Rack-Mounting (MVP2410/3010 or MVP410x/810x)

Page 95

MultiVOIP User Guide Mechanical Installation

Safety Recommendations for Rack Installations

Ensure proper installation of the unit in a closed or multi-unit enclosure by following the recommended installation as defined by the enclosure manufacturer. Do not place the unit directly on top of other equipment or place other equipment directly on top of the unit. If installing the unit in a closed or multi-unit enclosure, ensure adequate airflow within the rack so that the maximum recommended ambient temperature is not exceeded. Ensure that the unit is properly connected to earth ground by verifying that it is reliably grounded when mounted within a rack. If a power strip is used, ensure that the power strip provides adequate grounding of the attached apparatus.

When mounting the equipment in the rack, make sure mechanical loading is even to avoid a hazardous condition, such as loading heavy equipment in rack unevenly. The rack used should safely support the combined weight of all the equipment it supports.

Ensure that the mains supply circuit is capable of handling the load of the equipment. See the power label on the equipment for load requirements (full specifications for MultiVOIP models are presented in chapter 1 of this manual).

Maximum ambient temperature for the unit is 40 degrees Celsius (104 degrees Fahrenheit). This equipment should only be installed by properly qualified service personnel. Only connect like circuits. In other words, connect SELV (Secondary Extra Low Voltage) circuits to SELV circuits and TN (Telecommunications Network) circuits to TN circuits.

Page 96

Mechanical Installation MultiVOIP User Guide

19-Inch Rack Enclosure Mounting Procedure

Attaching the MultiVOIP to a rack-rail of an EIA 19-inch rack enclosure will certainly require two persons. Essentially, the technicians must attach the brackets to the MultiVOIP chassis with the screws provided, as shown in Figure 3-7, and then secure unit to rack rails by the brackets, as shown in Figure 3-8. Because equipment racks vary, screws for rack-rail mounting are not provided. Follow the instructions of the rack manufacturer and use screws that fit.

1. Position the right rack-mounting bracket on the MultiVOIP using the two vertical mounting screw holes.

2. Secure the bracket to the MultiVOIP using the two screws provided.

3. Position the left rack-mounting bracket on the MultiVOIP using the two vertical mounting screw holes.

4. Secure the bracket to the MultiVOIP using the two screws provided.

5. Remove feet (4) from the MultiVOIP unit.

6. Mount the MultiVOIP in the rack enclosure per the rack manufacture’s mounting procedure.

Figure 3-7: Bracket Attachment for Rack Mounting

(MVP-2410/3010 & MVP-410x/810x)

Figure 3-8: Attaching MultiVOIP to Rack Rail

(MVP-2410/3010 & MVP-410x/810x)

Page 97

MultiVOIP User Guide Mechanical Installation

Cabling

Cabling Procedure for MVP2410/3010

Cabling your MultiVOIP entails making the proper connections for power, command port, phone system (T1/E1 line connected to PBX or telco office), and Ethernet network. Figure 3-9 shows the back panel connectors and the associated cable connections. The following procedure details the steps necessary for cabling your MultiVOIP.

1. Connect the power cord to a live AC outlet, then connect it to the MultiVOIP’s power receptacle shown at top right in Figure 3-9.

DIGITAL VOICE

ETHERNETCO MMAND

10 BASET

TRUNK

RS232

DIGITAL VOICE

ETHERNET COMMAND



Command Port Connection

PBX

PSTN

Telephony Connection

Figure 3-9. Cabling for MVP2410/3010

2. Connect the MultiVOIP to the PC (the computer that will hold the MultiVOIP software) using the RJ-45 to DB9 (female) cable provided with your unit. Plug the RJ-45 end of the cable into the Command port of the MultiVOIP and connect the other end (the DB9 connector) to the PC serial port you are using (typically COM1 or COM2). See Figure 3-9.

3. Connect a network cable to the Ethernet connector on the back of the MultiVOIP. Connect the other end of the cable to your network.

Hub

Network Connection

Page 98

Mechanical Installation MultiVOIP User Guide

4. Turn on power to the MultiVOIP by setting the power switch on the right side panel to the ON position. Wait for the Boot LED on the MultiVOIP to go off before proceeding. This may take a couple of minutes.

Proceed to Chapter 4 “Software Installation.”

Cabling Procedure for MVP2400

Cabling your MultiVOIP entails making the proper connections for power, command port, phone system (T1 line connected to PBX or telco office), and Ethernet network. Figure 3-10 shows the back panel connectors and the associated cable connections. The following procedure details the steps necessary for cabling your MultiVOIP.

1. Connect the power supply to a live AC outlet, then connect it to the MultiVOIP as shown in Figure 3-10.

DIGITAL VOICE

TRUNK

PBX

PSTN

ETHERNET

10/100

COMMAND

RS232

POWER

Power Connection

Command Port Connec tion



Telephony Connection

Network Connection

Hub

Figure 3-10: Cabling for MVP2400

3. Connect a network cable to the Ethernet connector on the back of the MultiVOIP. Connect the other end of the cable to your network.

Page 99

MultiVOIP User Guide Mechanical Installation

Proceed to Chapter 4 “Software Installation.”

Cabling Procedure for MVP-410/410G/810/810G

Cabling involves connecting the MultiVOIP to your LAN and telephone equipment.

1. Connect the power cord supplied with your MultiVOIP to a live AC outlet and to the power connector on the back of the MultiVOIP as shown at top right in Figure 3-11.

ETHERNET

E&M FXS/FXO

Voice/Fax Channel Connections Channels 1-4 Bottom MVP410/810 Channels 5-8 Top MVP810 Only

E&M FXS/FXO E&M FXS/FXO

E&M FXS/FXO E&M FXS/ FXO

COMMAND

10 BASET

PSTN

E&M FXS/FXO

FXS

E&M

FXO

Ethernet Connection

Command Port Co nnection

Figure 3-11: Cabling for MVP-410/410G/810/810G

2. Connect the MultiVOIP to a PC by using a DB-25 (male) to DB-9 (female) cable. Plug the DB-25 end of the cable into the Command port of the MultiVOIP and the other end into the PC serial port. See Figure 3-11.

3. Connect a network cable to the ETHERNET 10BASET connector on the back of the MultiVOIP. Connect the other end of the cable to your network.

4. If you are connecting a station device such as an analog telephone, a fax machine, or a Key Telephone System (KTS) (FXS interface), or a PBX extension (FXO interface) to your MultiVOIP, connect one end of an RJ-11 phone cord to the Channel 1 FXS/FXO connector on the back of the MultiVOIP and the other end to the device or phone jack. You will define the interface in the Interface dialog box in the software when you configure the unit.

Page 100

Mechanical Installation MultiVOIP User Guide

If you are connecting an E&M trunk from a telephone switch to your MultiVOIP, connect one end of an RJ-45 phone cord to the Channel 1 E&M connector on the back of the MultiVOIP and the other end to the trunk. Verify that the E&M Type in the E&M Options group of the Interface dialog box is the same as the E&M trunk type support by the telephone switch. See Appendix B for an E&M cabling pinout.

5. Repeat the above step to connect the remaining telephone equipment to each channel on your MultiVOIP.

6. Ensure that the unit is properly connected to earth ground by verifying that it is reliably grounded when mounted within a rack.

This can be accomplished by connecting a grounding wire between the chassis and a metallic object that will provide an electrical ground.

7. Turn on power to the MultiVOIP by placing the ON/OFF switch on the back panel to the ON position. Wait for the Boot LED on the MultiVOIP to go off before proceeding. This may take a few minutes.

Proceed to Chapter 4 to load the MultiVOIP software.

100

Multi-Tech Systems MVP-3010, MVP-2410, MVP-2400 User Manual

Chapter 1: Overview

About This Manual

Introduction to TI MultiVOIPs (MVP2400, MVP2410, & MVP24-48)

T1 Front Panel LEDs

Introduction to EI MultiVOIPs (MVP3010 & MVP30-60)

E1 Front Panel LEDs

E1 LED Descriptions

Introduction to Analog MultiVOIPs (MVP130, MVP-210/410/810 & MVP428)

Analog MultiVOIP Front Panel LEDs

Introduction to ISDN-BRI MultiVOIPs (MVP410ST & MVP810ST)

ISDN BRI MultiVOIP Front Panel LEDs

ISDN-BRI MultiVOIP LED Descriptions

Computer Requirements

Specifications

Specs for Digital T1 MultiVOIP Units

Specs for Digital E1 MultiVOIP Units

Specs for Analog/BRI MultiVOIP Units

Installation at a Glance

Related Documentation

Chapter 2: Quick Start Instructions

Introduction

MultiVOIP Startup Tasks

Phone/IP Details *Absolutely Needed* Before Starting the Installation

Gather IP Information

Gather Telephone Information (T1)

Gather Telephone Information (E1)

Gather Telephone Information (Analog)

Gather Telephone Information (ISDN BRI)

Obtain Email Address for VOIP (for email call log reporting)

Identify Remote VOIP Site to Call

Identify VOIP Protocol to be Used

Placement

The Command/Control Computer (Specs & Settings)

Quick Hookups

Load MultiVOIP Control Software onto PC

Phone/IP Starter Configuration

Phonebook Starter Configuration (with remote voip)

Outbound Phonebook

Inbound Phonebook

Phonebook Tips

Phonebook Example

Connectivity Test

Troubleshooting

Introduction

Safety Warnings

Lithium Battery Caution

Safety Warnings Telecom

Unpacking Your MultiVOIP

Unpacking the MVP2410/3010

Unpacking the MVP2400

Unpacking the MVP-410x/810x

Unpacking the MVP210x

Unpacking the MVP130

Rack Mounting Instructions for MVP-2410/3010 & MVP-410x/810x

Safety Recommendations for Rack Installations

19-Inch Rack Enclosure Mounting Procedure

Cabling

Cabling Procedure for MVP2410/3010

Cabling Procedure for MVP2400

Cabling Procedure for MVP-410/410G/810/810G

Phone/IP Details Absolutely Needed Before Starting the Installation