Multi-Tech Systems MVP24-48, MVP410, MVP2400, MVP810, VP210 User Manual

...

Download

Voice / Fax over IP Networks

User Guide for Voice/IP Gateways

Digital Models

(T1, E1, ISDN-PRI):

MVP2400 MVP2410 MVP3010

Analog Models:

MVP210 MVP410 MVP810

User Guide

S000249C

Analog MultiVOIP Units (Models MVP210, MVP410 & MVP810) Digital MultiVOIP Units (Models MVP2400, MVP2410, MVP3010,

MVP24-48 and MVP30-60)

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. re serves the right to revise this publication and to make change s from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

Record of Revisions

Revision Description

A Initial Release. (05/10/02)

B Index added.

(05/24/02)

C Updated for 4.03/6.03 software.

(10/11/02)

Patents

This Product is covered by one or more of the following U.S. Patent Numbers:

5.301.274; 5.309.562; 5.355.365; 5.355.65 3; 5.452.289; 5.453.986. Other Patents Pending.

Trademark

Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo. Windows and NetMeeting are registered trademarks of Microsoft.

Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, Minnesota 55112 (763) 785-3500 or (800) 328-9717 U.S. Fax: 763-785-9874 Technical Support: (800) 972-2439

http://www.multitech.com

CONTENTS

CONTENTS................................................................................................................3

CHAPTER 1: OVERVIEW.......................................................................................7

BOUT THIS MANUAL...............................................................................................8

A I

NTRODUCTION TO TI MULTIVOIPS (MVP2400, MVP2410, & MVP24-48).........10

T1 Front Panel LEDs..........................................................................................12

T1 LED Descriptions.......................................................................................... 13

NTRODUCTION TO EI MULTIVOIPS (MVP3010 & MVP30-60)............................14

E1 Front Panel LEDs .........................................................................................16

E1 LED Descriptions..........................................................................................16

NTRODUCTION TO ANALOG MULTIVOIPS (MVP-210/410/810 & MVP 428)........18

Analog MultiVOIP Front Panel LEDs................................................................20

Analog MultiVOIP LED Descriptions ................................................................21

OMPUTER REQUIREMENTS.....................................................................................22

PECIFICATIONS.......................................................................................................23

Specs for Digital T1 MultiVOIP Units................................................................23

Specs for Digital E1 MultiVOIP Units................................................................24

Specs for Analog MultiVOIP Units.....................................................................25

NSTALLATION AT A GLANCE ..................................................................................26

ELATED DOCUMENTATION ....................................................................................26

CHAPTER 2: QUICK START INSTRUCTIONS.................................................27

NTRODUCTION........................................................................................................28

ULTIVOIP STARTUP TASKS .................................................................................28

Phone/IP Details *Absolutely Needed* Before Starting the Installation............29

Gather IP Information...................................................................................................29

Gather Telephone Information .....................................................................................29

Gather Telephone Information .....................................................................................30

Obtain Email Address for V OIP (for email call log reporting).....................................31

Identify Remote VOIP Site to Call...............................................................................31

Identify VOIP Protocol to be Used...............................................................................31

Placement ...........................................................................................................32

The Command/Control Computer (Specs & Settings)........................................32

Quick Hookups....................................................................................................33

Load MultiVOIP Control Software onto PC.......................................................35

Phone/IP Starter Configuration..........................................................................36

Phonebook Starter Configuration (with remote voip).........................................39

Outbound Phonebook...................................................................................................39

Inbound Phonebook......................................................................................................43

Phonebook Tips ..................................................................................................46

Phonebook Example ...........................................................................................49

Connectivity Test.................................................................................................54

Troubleshooting..................................................................................................58

Contents MultiVOIP User Guide

CHAPTER 3: MECHANICAL INSTALLATION AND CABLING...................59

NTRODUCTION........................................................................................................60

I S

AFETY WARNINGS.................................................................................................60

Lithium Battery Caution .....................................................................................60

Safety Warnings Telecom....................................................................................60

NPACKING YOUR MULTIVOIP..............................................................................61

Unpacking the MVP2410/3010...........................................................................61

Unpacking the MVP2400....................................................................................62

Unpacking the MVP410/810...............................................................................63

Unpacking the MVP210......................................................................................64

ACK MOUNTING INSTRUCTIONS FOR MVP2410/3010 & MVP410/810................65

Safety Recommendations for Rack Installations.................................................66

19-Inch Rack Enclosure Mounting Procedure....................................................67

ABLING..................................................................................................................68

Cabling Procedure for MVP2410/3010..............................................................68

Cabling Procedure for MVP2400.......................................................................69

Cabling Procedure for MVP410/810..................................................................70

Cabling Procedure for MVP210.........................................................................72

CHAPTER 4: SOFTWARE INSTALLATION.....................................................74

NTRODUCTION........................................................................................................75

OADING MULTIVOIP SOFTWARE ONTO THE PC....................................................75

N-INSTALLING THE MULTIVOIP CONFIGURATION SOFTWARE.............................82

CHAPTER 5: TECHNICAL CONFIGURATION FOR DIGITA L T1/E1

MULTIVOIPS (MVP2400, MVP2410, MVP3010)................................................86

ONFIGURING THE DIGITAL T1/E1 MULTIVOIP.....................................................87

OCAL CONFIGURATION..........................................................................................89

Pre-Requisites.....................................................................................................89

IP Parameters................................................................................................................89

T1 Telephony Parameters (for MVP2400 & MVP2410)..............................................90

E1 Telephony Parameters (for MVP3010) ...................................................................91

SMTP Parameters (for email call log reporting)...........................................................92

Local Configuration Procedure (Summary).......................................................93

Local Configuration Procedure (Detailed).........................................................94

CHAPTER 6: TECHNICAL CONFIGURATION FOR ANALOG

MULTIVOIPS (MVP210/410/810)........................................................................161

ONFIGURING THE ANALOG MULTIVOIP .............................................................162

OCAL CONFIGURATION........................................................................................165

Pre-Requisites...................................................................................................165

IP Parameters..............................................................................................................165

Analog Telephony Interface Parameters (for MVP210/410/810)..............................166

SMTP Parameters (for email call log reporting).........................................................167

Local Configuration Procedure (Summary).....................................................168

Local Configuration Procedure (Detailed).......................................................169

MVP3000 MultiVOIP User GuideMultiVOIP Overview

CHAPTER 7: T1 PHONEBOOK CONFIGURATION......................................235

ONFIGURING THE MVP2400/2410 MULTIVOIP PHONEBOOKS..........................236

C T1 P

HONEBOOK EXAMPLES...................................................................................254

3 Sites, All-T1 Example.....................................................................................254

Configuring Mixed Digital/Analog VOIP Systems ...........................................260

Call Completion Summaries.............................................................................270

Variations in PBX Characteristics....................................................................273

CHAPTER 8: E1 PHONEBOOK CONFIGURATION......................................274

MVP3010 I

NBOUND AND OUTBOUND MULTIVOIP PHONEBOOKS .......................275

Free Calls: One VOIP Site to Another.............................................................276

Local Rate Calls: Within Local Calling Area of Remote VOIP.......................277

National Rate Calls: Within Nation of Remote VOIP Site ...............................279

Inbound versus Outbound Phonebooks.............................................................280

HONEBOOK CONFIGURATION PROCEDURE...........................................................284

E1 P

HONEBOOK EXAMPLES...................................................................................298

3 Sites, All-E1 Example ....................................................................................298

Configuring Digital & Analog VOIPs in Same System.....................................305

Call Completion Summaries.......................................................................................314

Variations in PBX Characteristics....................................................................317

International Telephony Numbering Plan Resources.......................................318

CHAPTER 9: ANALOG PHONEBOOK CONFIGURATION.........................320

CHAPTER 10: OPERATION AND MAINTENANCE ......................................322

PERATION AND MAINTENANCE ...........................................................................323

System Information screen................................................................................323

Statistics Screens...............................................................................................325

About Call Progress..........................................................................................325

About Logs........................................................................................................331

About Reports...................................................................................................334

About IP Statistics............................................................................................. 335

About T1/E1 Statistics.......................................................................................339

ULTIVOIP PROGRAM MENU ITEMS.....................................................................347

Date and Time Setup.........................................................................................349

Obtaining Updated Firmware...........................................................................349

Implementing a Software Upgrade...................................................................353

Identifying Current Firmware Version .......................................................................353

Downloading Firmware..............................................................................................354

Downloading CAS Protocol.......................................................................................357

Downloading Factory Defaults...................................................................................360

Setting and Downloading User Defaults ..........................................................362

Setting a Password (Windows GUI) .................................................................364

Setting a Password (Web Browser GUI)..........................................................367

Un-Installing the MultiVOIP Software.............................................................368

Upgrading Software..........................................................................................370

FTP S

ERVER FILE TRANSFERS (“DOWNLOADS”)...................................................371

Contents MultiVOIP User Guide

WEB BROWSER INTERFACE...................................................................................381

YSLOG SERVER FUNCTIONS ................................................................................386

CHAPTER 11: WARRANTY, SERVICE, AND TECH SUPPORT..................389

IMITED WARRANTY.............................................................................................390

EPAIR PROCEDURES FOR U.S. AND CANADIAN CUSTOMERS...............................390

ECHNICAL SUPPORT.............................................................................................392

Contacting Technical Support..........................................................................392

CHAPTER 12: REGULATORY INFORMATION ............................................393

EMC, Safety, and R&TTE Directive Compliance.............................................394

FCC D

ECLARATION...............................................................................................394

Industry Canada...............................................................................................395

FCC Part 68 Telecom.......................................................................................395

Canadian Limitations Notice............................................................................396

APPENDIX A: EXPANSION CARD INSTALLATION

(MVP24-48 & MVP30-60)......................................................................................397

NSTALLATION.......................................................................................................398

PERATION............................................................................................................400

APPENDIX B: CABLE PINOUTS......................................................................401

PPENDIX B: CABLE PINOUTS..............................................................................402

Command Cable ...............................................................................................402

Ethernet Connector...........................................................................................402

T1/E1 Connector...............................................................................................403

Voice/Fax Channel Connectors........................................................................403

APPENDIX C: TCP/UDP PORT ASSIGNMENTS ...........................................405

ELL KNOWN PORT NUMBERS.............................................................................406

ORT NUMBER ASSIGNMENT LIST.........................................................................406

APPENDIX D: INSTALLATION INSTRUCTIONS

FOR MVP428 UPGRADE CARD.........................................................................407

INDEX .....................................................................................................................413

Chapter 1: Overview

Overview MultiVOIP User Guide

About This Manual

This manual is about Voice-over- I P prod ucts made by Multi-Tech Systems, Inc. It describes three product groups.

1. T1 Digital MultiVOIP u nits, models MVP2400, MVP 2410, and the capacity-doubling add-on expansion card, model MVP24-

48.

2. E1 Digital MultiVOIP un its, models, MVP3010 and the capacity-doubling add-on expansion card, model MVP30-60.

3. Analog MultiVOIP units, models MVP810, MVP410, and MVP210.

The table below describes the vital characteristics of these various models.

MultiVOIP Product Family

Description

Model

MVP 2400

Function T1

digital VOIP unit

Capacity 24

channels24channels24added

Chassis/ Mounting

Description

Model

table top

MVP 810

Function analog

voip

Capacity 8

channels

Chassis/ Mounting

19” 1U rack mount

MVP 2410

T1 digital VOIP unit

19” 1U rack mount

MVP 428

add-on card

4 added channels4channels2channels

circuit card only

MVP

24-48

T1 digital VOIP add-on card

channels circuit

card only

MVP 410

analog voip

19” 1U rack mount

MVP 3010

E1 digital VOIP unit

channels30added

19” 1U rack mount

MVP 210

analog voip

table top

MVP

30-60

E1 digital VOIP add-on card

channels

circuit card only

MultiVOIP User Guide Overview

Variable Model/Version Icon and Typography. The MultiVOIP product family is a coordinated set of products that can operate with each other in a seamless fashion. For example, both the digital and analog MultiVOIP units use the same graphic user interface (GUI) in the MultiVOIP configurat ion software and both operate under a single GUI in the MultiVoipManager rem ote management software. Because this is the case, the various model numbers and version numbers of MultiVOIP family products will each appear in various dialog boxes and commands. But instead of showing these dialog boxes once for each model in this manual, we substitute the following icon.

Figure 1-1: Variable Model/Version Icon

It indicates that, whatever MultiVOIP model you are using, all details except the very model and version numbers themselves will be the same regardless of the MultiVOIP model used. Also, in some cases, we will use other typographic devices, like blank underlining (“MultiVOIP ____”) to denote information that applies to any and all of the products in this product family.

Overview MultiVOIP User Guide

Introduction to TI MultiVOIPs (MVP2400, MVP2410, & MVP24-48)

We proudly present MultiTech’s T1 Digital Multi-VOIP products. The MVP2400 is a table-top model; the MVP2410 is a rack-mount model; and the MVP24-48 is an add -on expansion card that doubles the capacity of the MVP2410 without adding another chassis. All of these voice-over-IP products have fax capabilities. All adhere to the North American standard of T1 trunk telephony u sing digital 24-channel time-division multiplexing, which allows 24 phone conversations to occur on the T1 line simultaneously. All can also accommodate T1 lines of the ISDN Primary Rate Interface type (ISDN-PRI).

Scale-ability. The MVP2400 and MV P2410 are tailore d to companies needing more than a few voice-over-IP lines, but not needing carrierclass equipment. When expansion is needed, the MVP2410 can be fieldupgraded into a dual T1 unit b y installing the MVP24-48 kit, which is essentially a second MultiVOIP motherboard that fits in an open expansion-card slot in the MVP2410. The upgraded dual unit then accommodates two T1 lines.

T1 VOIP Traffic. The MVP 2400/2410 accepts its outbound traffic from a T1 trunk that’s connected to either a PBX or to a telco/carrier. The MVP2400/2410 transforms the te lephony signal s into IP packets for transmission on LANs, WANs, or the Internet. Inbound IP data traffic is converted to telephony data and signaling.

When connected to PBX. When connected to a PBX, the MVP2400/2410 creates a netw ork node served b y 10/100-Base T connections. Local PBX phone extensions gain toll-free access to all phone stations directly connected to the VOIP network. Phone extensions at any VOIP location also gain toll-free access to the entire local public-switched telephone netw ork ( PSTN) at every other VOIP location in the system.

When connected to PSTN. When the T1 line(s) connected to the MVP2400/2410 are connected directly to the PSTN, the unit becomes a Point-of-Presence server dedicated to local calls off-net.

H.323 & SIP. Being H.323 compatible, t he MVP2400/2410 can place calls to telephone equipment at remote IP network l ocations that also contain H.323 compatible voice-over-IP gateways. It will interface with H.323 software and H.323 gatekeeper units. H.323 specifications also bring to voip telephony many sp ecial features common to conve ntional telephony. H.323 features of this kind that have been implemented into the MuliVOIP include Call Hold, Call Waiting, Call Name

MultiVOIP User Guide Overview

Identification, Call Forwarding (from the H.450 standard), and Call Transfer (H.450.2 from H.323 Version 2). The fourth version of the H.323 standard improves system resource usage (esp. logical port or socket usage) by handling call signaling more compactly and allowing use of the low-overhead UDP protocol instead of the error-correcting TCP protocol where possible.

The MultiVOIP is also SIP-compatible. However, H.450 Supplementary Services features can be used under H.323 only and not under SIP.

The MultiVOIP2 400/2410 comes equipped with a v ar i ety of data compression capabilities, including G.723, G.72 9, and G.711 and features DiffServ quality-of-service (QoS) capabilities.

VOIP Functions. The MultiVOIP MVP2400/2410 gateway performs four basic functions: (a) it converts a dialed number into an IP address, (b) it sends voice over the data network, (c) it establishes a connection with another VOIP gateway at a re mote site, and (d ) it receives voice over the data network. Voice is handled as IP packets with a variety of compression options. Each T1 connection to the MultiVOIP provides 24 time-slot channels to connect to the telco or to serve phone or fax stations connected to a PBX.

Ports. The MVP2400/2410 also has a 10/100 Mbps Ethernet LAN interface, and a Command port for configuration. An MVP2410 upgraded with the MVP24-48 kit will have two Ethernet LAN interfaces and two Command ports.

Management. Configuration and system management c an be done locally with the MultiVOIP configuration software. After an IP address has been assigned locally, other configuration can be done remotely using the MultiVOIP web browser GUI. Remote system management can be done with the MultiVoipManager SNMP software or via the MultiVOIP web browser GUI. All of these control software packages are included on the Product CD.

Overview MultiVOIP User Guide

T1 Front Panel LEDs

The MVP2400, MVP2410, and MVP24-48 all use a commo n main circuit board or motherboard. Consequently the LED indicators are the same for all.

Figure 1-2. MultiVOIP MVP2400 Front Panel

Active LEDs. The MVP2410 front panel has two sets of identical LEDs. In the MVP2410 as shipped (that is, without an expansion card), the left-hand set of LEDs is functional where as the right-hand set is not.

When the MVP2410 has been upgraded with an MVP24-48 kit, the right-hand set of LEDs will al so become active.

Figure 1-3. MultiVOIP MVP2410 Chassis

MultiVOIP User Guide Overview

T1 LED Descriptions

The descriptions below apply to all digital T1 MultiVOIP units.

MVP2400/2410 Front Panel LED Definitions

LED NAME DESCRIPTION

Power Indicates presence of power. Boot

RCV Receive. Lights when receiving data on Ethernet

XMT Transmit. Lights when transmitting data on

LNK Link. When lit, VOIP “sees” the hub or network

COL Colli sion. Lit w hen data collisio ns occur. T1 When lit, indicates presence of T1 connection. E1 E1. Not supported. PRI PRI. On if T1 line is of ISDN-Primary-Rate type. ONL Online. This LED is on when frame

IC IC LED is on when Internal Clocking is selected in

LC Indicates Loss of Carrier. LS Indicates Loss of Signal.

After power up, the Boot LED will be on for about 10 seconds while the MVP2400/2410 is booting.

port.

Ethernet port.

via the Ethernet connection.

synchronizatio n has been established on the T1/E1 link.

T1/E1 configuration.

Test For testing purposes only.

Overview MultiVOIP User Guide

Introduction to EI MultiVOIPs (MVP3010 & MVP30-60)

We proudly present MultiTech’s E1 Digital Multi-VOIP products. The MVP3010 is a rack-mount model and the MVP30-60 is an add-on expansion card that doubles the capacity of the MVP3010 without adding another chassis. All of these voice-over-IP products have fax capabilities. All adhere to the European st andard of E1 trunk telephony using digital 30-channel time-division multiplexing, which allows 30 phone conversations to occur on the E1 line simultaneously. All can also accommodate E1 lines of the ISDN Primary Rate Interface type (ISDN-PRI).

Scale-ability. The MVP3010 is tailored to companies needing more than a few voice-over-IP lines, but not needing carrier-class equipment. When expansion is needed, the MVP3010 can be field-upgraded into a dual E1 unit by installing th e MVP30-60 kit, which is essentially a second MultiVOIP motherboard that fits into an open expansion-card slot in the MVP3010. The upgraded dual unit then accommodates two E1 lines.

E1 VOIP Traffic. The MVP3010 accepts its outbound traffic from a E1 trunk that’s connected to either a PBX or to a telco/carrier. The MVP3010 transforms the telephony signals into IP packets for transmission on LANs, WANs, or the Internet. Inbound IP data traffic is converted to telephony data and signaling.

When connected to PBX. When connected to a PBX, the MVP3010 creates a network node served by 10/100-Base T connectio ns. Local PBX phone extensions gain t oll-free access to all phone stations directly connected to the VOIP network. Phone extensions at any VOIP location also gain local-rate access to the e ntire local public-switched telephone network (PSTN) at every other VOIP location in the system.

When connected to PSTN. When the E1 line(s) connected to the MVP3010 are connected directly to the PSTN, the unit becomes a Pointof-Presence server dedicated to local calls off-net.

H. 323 & SIP. Being H .323 compatible, the MVP3010 c an place calls t o telephone equipment at remote IP network locations that also contain H.323 compatible voice-over-IP gateways. It will interface with H.3 23 software and H.323 gatekeeper units. H.323 specifications also bring to voip telephony many special features common to conventional telephony. H.323 features of this kind that have been implemented into the MuliVOIP include Call Hold, Call Waiting, Call Identification, Call Forwarding (from the H.450 st andard), and C all T ransfer (H.450.2 from

MultiVOIP User Guide Overview

H.323 Version 2). The fourth version of the H.323 standard improves system resource usage (esp. logical port or socket usage) by handling call signaling more compactly and allowing use of the low-overhead UDP protocol inste ad of the error-corre cting TCP protocol where possible.

The MultiVOIP is also SIP-compatible. However, H.450 Supplementary Services features can be used under H.323 only and not under SIP.

The MultiVOIP3010 comes equippe d with a variety of data compression capabilities, including G.723, G.72 9, and G.711 and features DiffServ quality-of-service (QoS) capabilities.

VOIP Functions. The MultiVOIP MVP3010 gateway performs four basic functions: (a) it converts a dialed number into an IP address, (b) it sends voice over the data network, (c) it establishes a connection with another VOIP gateway at a remote site, and (d) it receives voice over the data network. Voice is handled as IP packets with a variety of compression options. Each E1 connection to the MultiVOIP provides 30 time-slot channels to connect to the telco or to serve phone or fax stations connected to a PBX.

Ports. The MVP3010 also has a 10/100 M b ps Ethernet LAN interface, and a Command port for configuration. An MVP3010 upgraded with the MVP30-60 kit will have two Ethernet LAN interf aces a nd tw o Command ports.

Overview MultiVOIP User Guide

E1 Front Panel LEDs

Because the M V P3010 and MVP30-60 both use a common main circuit card or motherboard, the LED indicators are the same for both.

Figure 1-4. MultiVOIP MVP3010 Chassis

Active LEDs. The MVP3010 front panel has two sets of identical LEDs. In the MVP3010 as shipped (that is, without an expansion card), the left-hand set of LEDs is functional where as the right-hand set is not.

When the MVP3010 has been upgraded with an MVP30-60 kit, the right-hand set of LEDs will al so become active.

E1 LED Descriptions

MVP3010 Front Panel LED Definitions

LED NAME DESCRIPTION

Power Indicates presence of power. Boot

RCV Receive. Lights when receiving data on Ethernet

XMT Transmit. Lights when transmitting data on

LNK Link. When lit, VOIP “sees” the hub or network

COL Colli sion. Lit w hen data collisio ns occur.

After power up, the Boot LED will be on for about 10 seconds while the MVP3010 is booting.

port.

Ethernet port.

via the Ethernet connection.

MultiVOIP User Guide Overview

MVP3010 Front Panel LED Definitions (cont’d)

T1 T1. Not supported. E1 E1. When lit, indicates presence of E1

connection. PRI PRI. On if E1 line is of ISDN-Primary-Rate type. ONL Online. This LED is on when frame

synchronizatio n has been established on the

T1/E1 link. IC IC LED is on when Internal Clocking is selected

in T1/E1 configuratio n. LC Indicates Loss of Carrier. LS Indicates Loss of Signal. Test For testing purposes only. For testi ng purposes

only.

Overview MultiVOIP User Guide

Introduction to Analog MultiVOIPs (MVP-210/410/810 & MVP428)

VOIP: The Free Ride. We proudly present Multi-Tech's MVP210/410/810 generation of MultiVOIP Voice-over-IP Gateways. They allow voice/fax communication to be trans mitted at no additional expense over your existing IP network, which has ordinarily been dataonly. To access this free voice and fax communication, you simply connect the MultiVOIP to your telephone equipment and your existing Internet connection. These analog MultiVOIPs inter-operate readily with T1 or E1 MultiVOIPs units.

Capacity. The MultiVOIP model MVP810 is a eight-channel unit, the MVP410 a four-channel unit, and t he MVP210 a two- channel unit. All of these MultiVOIP units have a 10/100Mbps Ethernet interface and a command port for configuration. The M V P428 is an expansion circuit card for the four-channel MVP410 that turns it into an eight- channel voip.

Mounting. Mechanically, the MVP410 and MVP810 MultiVOIPs are designed for a one-high industry-standard EIA 19-inch rack enclosure. By contrast, the MVP210 is a table-top unit. The product must be installed by qualified service personnel in a restricted-access area, in accordance with Articles 110-16, 10-17, and 11 0-18 of the National Electrical Code, ANSI/NFPA 70.

Phone System Transparency. These MultiVOIPs inter-operate with a telephone switch or PBX, acting as a s witching device that directs voice and fax calls over an IP network. The MultiVOIPs have “phonebooks,” directories which determine to who call s may be made and the sequences that must be used to complete calls through the MultiVOIP. The phonebooks allow the phone user to interact with the VOIP system just as they would with an ordinary PBX or telco switch. When the phonebooks are set, special dialing sequence s are minimized or eliminated altogether. Once the call destination is determined, the phonebook settings determine whether the des tination VOIP unit must strip off or add dialing digits to make the call appear at its destination to be a local call.

H.323 & SIP. The MultiVOIP supports the H.323 standards- based protocol enabling your MultiVOIP to participate in real-time conferencing with other third-party VOIP Gateways or endpoints that support the H.323 protocol (for examp le, Microsoft NetMee t ing H.323 standard defines how endpoints make and receive calls, how endpoints negotiate a common set of audio and data capabilities, how information is formatted and sent o ver the network, and how endpoint s communicate with their respective Gatekeepers.

). The

MultiVOIP User Guide Overview

H.323 specifications also bring to voip telephony many special features common to conventional telephony. H.323 features of this kind that have been implemented into the MuliVOIP include Call Hold, Call Waiting, Call Identification, Call Forwarding (from the H.45 0 standard), and Call Transfer (H.450.2 from H.323 Version 2). The fourth version of the H.323 standard improves system resource usage (esp. logical port or socket usage) by handling call signaling more compactly and allowing use of the low-overhead UDP protocol instead of the error-correcting TCP protocol where possible.

The MultiVOIP is also SIP-compatible. However, H.450 Supplementary Services features can be used under H.323 only and not under SIP.

Gatekeepers. Gatekeeper software is optional and when used in a network, it typically resides on a de signated PC. It acts as the central point for all calls within its zo ne and provides call control services to all registered endpoints. In addition, Gatekeepers can perform bandwidth management through support for Bandwidth Request, Confirm, and Reject messages.

Power

XMT RCVXSG RSG XMTRCV XSGRSGXMT RCV XSGRSG

RCV XMT COLLNK XMTRCV XS G RSG

Voice /Fax 1 Voice/Fax 2Voice/Fax 3 Voi ce/Fax 4EthernetBoot

XMT RCVXSG RSG

XMT RCV XSGRSG

XMTRCV XSG RSG

Vo ice/Fax 5 Voice/Fax 6Voice/Fax 7Voice/ Fax 8

Figure 1-5: MVP-410/810 Chassis

Figure 1-6: MVP-210 Chassis

Overview MultiVOIP User Guide

Analog MultiVOIP Front Panel LEDs

LED Types. The MultiVOIPs have two types of LEDs on their front panels:

(1) general operation LED indicators (for power, booti ng, a nd

ethernet functions), and

(2) channel operation LED indicators which describe the data

traffic and performance in each VOIP data channel.

Active LEDs. On both the MVP410 and MVP810, there are eight sets of channel-operation LEDs. However, on the MVP410, only the lower four sets of channel-operation LEDs are functional. On the MVP810, all eight sets are functional.

Voice/Fax 5 Voic e/ Fax 6 Voice/ Fax 7 Voi ce/Fa x 8

Power

Ethernet

Boot

RCV XMT COL LNK

XMT RCV XSG RSG XMT RCV XSG RS G XMT RCV XSG RSG

Voice/ Fax 1

Voice/ Fax 2 Voi ce/Fa x 3

XMT RCV XSG RS G

XMT RCV XSG RSG

Figure 1-7. MVP410/810 Front Panel

XMT RCV XSG RSG

XMT RC V XSG RSG

Voice/ Fax 4

XMT RC V XSG RSG

Similarly, the MVP210 has the general-operation indicator LEDs and two sets of channel-operation LEDs, one for each channel.

Figure 1-8. MVP210 Front Panel

MultiVOIP User Guide Overview

Analog MultiVOIP LED Descriptions

MVP-210/410/810 Front Panel LED Definitions

LED NAME DESCRIPTION General Operation LEDs (one set on each MultiVOIP model)

Power Indicates presence of power. Boot

After power up, the Boot LED will be on briefly while the

MultiVOIP is booting. It lights whenever the MultiVOIP is

booting or downloading a setup configuration data set.

Ethernet RCV. Receive. Lights (blinks) when receiving data on

Ethernet port.

XMT. Transmit. Lights (blinks) when transmitting

data on Ethernet port. ..

LNK. Link. When lit, VOIP “sees” the hub or network

via the Ethernet connection. ..

COL. Collision. Lit when data collisions occur. ..

Channel-Operation LEDs (one set for each channel)

XMT

RCV

XSG

RSG

Transmit. This indicator blinks when voice packets

are being tran smitted to the local area network.

Receive. This indicator blinks when voice packets

are being received from the local area network.

Transmit Signal. This indicator lights when the FXS-

configured channel is off-hook, the FXO-configured

channel is receiving a ring from the Telco, or the M

lead is active on the E&M configured channel. That is,

it lights when the MultiVOIP is receiving a ring from

the PBX.

Receive Signal. This indicator lights when the FXS-

configured channel is ringing, the FXO-configured

channel has taken the line off-hook, or the E lead is

active on the E&M-configured channel.

Overview MultiVOIP User Guide

Computer Requirements

The computer on which the MultiVOIP’ s configuration program is installed must meet these requirements:

• must be IBM-compatible PC wit h M S Windows operating

system;

• must have an available COM port for connection to the

MultiVOIP.

However, this PC does not need to be connected to the MultiVOIP permanently. It only needs to be connected when local configuration and monitoring are done. Nearly all configuration and monitoring functions can be done re motely via the IP network.

MultiVOIP User Guide Overview

Specifications

Specs for Digital T1 MultiVOIP Units

Digital T1 MultiVOIP Specifications

Parameter ……/Model

Operating Voltage(s)

Mains Frequencies Power Consumption Mechanical Dimensions

Weight

MVP-2410

MVP-2400 MVP-2410

w/ MVP24-48 Expansion Card

External transformer:

1.6A@5v

100-240 VAC

1.2 - 0.6 A

100-240 VAC

1.2 - 0.6 A

50/60 Hz 50/60 Hz 50/60 Hz 13 watts 17 watts 27 watts

6.2” W x 9” D x

1.4” H

15.8cm W x

22.9cm D x

3.6cm H

1.8lbs (.82kg)

1.75”H x

17.4”W x

8.75”D

4.5cm H x

44.2 cm W x

22.2 cm D

7.1 lbs. (3.2 kg)

1.75”H x

17.4”W x

8.75”D

4.5cm H x

44.2 cm W x

22.2 cm D

7.5 lbs. (3.4 kg)

2.2lbs (.98kg) with transformer

Overview MultiVOIP User Guide

Specs for Digital E1 MultiVOIP Units

Digital E1 MultiVOIP Specifications

Parameter ……/Model

Operating Voltage(s)

Mains Frequencies Power Consumption Mechanical Dimensions

Weight

MVP-3010 MVP-3010

w/ MVP30-60 Expansion Card

100-240 VAC

1.2 - 0.6 A

100-240 VAC

1.2 - 0.6 A

50/60 Hz 50/60 Hz 17 watts 27 watts

1.75”H x

17.4”W x

8.75”D

4.5cm H x

44.2 cm W x

22.2 cm D

7.1 lbs. (3.2 kg)

1.75”H x

17.4”W x

8.75”D

4.5cm H x

44.2 cm W x

22.2 cm D

7.5 lbs. (3.4 kg)

MultiVOIP User Guide Overview

Specs for Analog MultiVOIP Units

Analog MultiVOIP Specifications

Parameter ……/Model

Operating Voltage(s)

Mains Frequencies Power Consumption Mechanical Dimensions

Weight 1.8lbs (.82kg)

MVP210 MVP410 MVP810

External transformer: 3A @5V

50/60 Hz 50/60 Hz 50/60 Hz

19 watts 29 watts 46 watt s

6.2” W x 9” D x

1.4” H

15.8cm W x

22.9cm D x

3.6cm H

2.6lbs (1.17kg) with transformer

100-240 VAC

1.2 - 0.6 A

1.75”H x

17.4”W x

8.5”D

4.5cm H x

44.2 cm W x

21.6 cm D

7.1 lbs. (3.2 kg)

MVP410 + 428

100-240 VAC

1.2 - 0.6 A

1.75”H x

17.4”W x

8.5”D

4.5cm H x

44.2 cm W x

21.6 cm D

7.7 lbs. (3.5 kg)

Overview MultiVOIP User Guide

Installation at a Glance

The basic steps of installing yo ur MultiVOIP network involve unpacking the units, connecting the cables, and configuring the units using management software (MultiVOIP Configuration software) and confirming connectivity with another voip site. This process results in a fully functional Voice-Over-IP network.

Chapter 2: Quick Start Instructions

Quick Start Instructions MultiVOIP User Guide

Introduction

This chapter gets the MultiVOIP up and running quickly. The details we’ve skipped to make this brief can be found elsewhere in the m anual (see Table of Contents and Index).

MultiVOIP Startup Tasks

Task Summary

●●●● Collecting Phone/IP

Details (vital!)

The MultiVOIP must be configured to interface with your particular phone system and IP network. To do so, certain details must be known about those phone and IP systems.

●●●● Placement Decide where you’ll mount the voip.

●●●● The Command/Control

Computer:

Specs & Settings

Some modest minimum specifications must be met. A COM port must be set up.

●●●● Hookup Connect power, phone, and data cables

per diagram.

●●●● Software Installation This is the configuration program.

It’s a standard Windows software installation.

●●●● Phone/IP Starter

Configuration

●●●● Phonebook Starter

Configuration

You will enter phone numbers and IP addresses. You’ll use default parameter values where possible to get the system running quickly.

The phonebook is where you specify how calls will be routed. To get the system running quickly, you’ll make phonebooks for just two voip sites.

●●●● Connectivity Test You’ll find out if your voip system can

carry phone calls between two si tes. That means you’re up and run ning !

●●●● Troubleshooting Detect and remedy any problems that

might have prevented connectivity.

MultiVOIP User Guide Quick Start Instructions

Phone/IP Details Absolutely Needed Before Starting the Installation

Gather IP Information

Ask your computer network

➼

administrator.

IP Network Parameters:

• IP Address

• IP Mask

• Gateway

• Domain Name Server (DNS) Info

(not implemented; for future use)

Record for each VOIP Site in System

Gather Telephone Information

T1 Phone Parameters

➼

Ask phone company or PBX maintainer.

T1 T elephon y Parameters:

• Which frame format is used? ESF___ or D4___

• Which CAS or PRI protocol is used? ______________

• Clocking: Does the PBX or telco switch use

• Which line coding is used? AMI___ or B8ZS___

• Pulse shape level?: (most commonly 0 to 40 meters)

Record for this VOIP Site

internal or external clocking? _________________

Note that the setting used in the voip unit will be the opposite of the setting used by the telco/PBX.

Info needed to operate:

all MultiVOIP models.

Info needed to operate:

MVP2400 MVP2410

Quick Start Instructions MultiVOIP User Guide

Phone/IP Details *Absolutely Needed* (cont’d)

Gather Telephone Information

E1 Phone Parameters

➼

Ask phone company or PBX maintainer.

E1 Telephony Parameters:

• Which frame format is used? Double Frame_____

• Which CAS or PRI protocol is used? ______________

• Clocking: Does the PBX or telco switch use

internal or external clocking? _________________

Note that the setting used in the voip unit will be the opposite of the setting used by the telco/PBX.

• Which line coding is used? AMI___ or HDB3___

• Pulse shape level?: (most commonly 0 to 40 meters)

Record fo r this VOIP Site

MultiFrame w/ CRC4 modified_____

Gather Telephone Information

Info needed to operate:

MVP3010

MultiFrame w/ CRC4_____

Analog Phone Parameters

➼

Ask phone company or telecom manager.

Analog Telephony Interface Parameters:

• Which interface type (or “signaling”) is used?

• If FXS, determine whether the line will be used for a

phone, fax, or KTS (key telephone system)

• If FXO, determine if line will be an analog PBX

extension or an analog line from a telco central office

• If E&M, determine these aspects of the E&M trunk

line from the PBX:

• What is its Type (1, 2, 3, 4, or 5)?

• Is it 2-wire or 4-wire?

• Is it Dial-Tone or Wink?

Record for this VOIP Site

E&M_____ FXS/FXO_____

Needed for:

MVP810 MVP410 MVP210

MultiVOIP User Guide Quick Start Instructions

Phone/IP Details Often Needed/Wanted

Obtain Email Address for VOIP (for email call log reporting)

required if log repo rts of

VOIP call traffic

are to be sent by email

SMTP Parameters Preparation Task:

Optional

Ask Mail Server

To: I. T. De pa r tm ent re: email account for VOIP

administrator to set up email account (with password) for the MultiVOIP unit itself. Be sure to give a unique identifier to each individual MultiVOIP unit.

voip-unit2@biggytech.com

Get the IP address of the mail server computer, as well.

Identify Remote VOIP Site to Call When you’re done installing the MultiVOIP, you’ll want to confirm that

it is configured and operating prop erly. To d o so, it’s good to have another voip that you can call for testin g purposes. You’ll want to confirm end-to-end connectivity. You’ll need IP and telephone information about that remote site.

If this is the very first voip in the system, you’ll want to coordinate the installation of this MultiVOIP with an installati on of another unit at a remote site.

Identify VOIP Protocol to be Used

Will you use H.323 or SIP? Each has advantages and disadvantages. Although it is possible to mix protocols in a single VOIP system, it is highly desirable to use the same VOIP protocol for all VOIP units in the system.

Quick Start Instructions MultiVOIP User Guide

Placement

Mount your MultiVOIP in a safe and convenient location where cab les for your network and phone system are accessible. Rack-mounting instructions are in Chapter 3: Mechanical Installation & Cabling.

The Command/Control Computer (Specs & Settings)

The computer used for command and control of the MultiVOIP

(a) must be an IBM-compatible PC, (b) must use a Micros oft operating system, (c) must be connected to your local network (Ethernet) system, and (d) must have an available serial COM port.

The configuration tasks and control tasks the PC will have to do with the MultiVOIP are not especially de manding. Still, we recommend using a reasonably new computer. The computer that you use to configure your MultiVOIP need not be dedicated to the MultiVOIP after installation is complete.

COM port on controller PC. You’ll need an available COM port on the

controller PC. You’ll need to know which COM port is available for use with the MultiVOIP (COM1, COM2, etc.).

MultiVOIP User Guide Quick Start Instructions

Quick Hookups

Hookup for MVP2410 & MVP3010

T1/E1 MultiVOIP Hookup

T1/E1/PRI cabling to your PBX, and/or to the PSTN. RJ-45 connector.

Digital Voice

Trunk

(MVP-2410/3010)

Cabling to your IP network. RJ-45 connector.

Ethernet

Command

10 /100

Cabling to computer running MultiVOIP software. RJ-45 to serial connector (DB9).

RS-232

Grounding

Screw

Hookup for MVP410 & MVP810

Analog MultiVOIP Hookup

MVP810 has 8 connector pairs. MVP410 has 4 connector pairs. Only 1 connector of any pair is used at a time.

FXS/FXO

E&M

FXS/FXO

E&M

FXS/FXO

E&M

Cabling to phone equipment.

E&M (RJ-45 connector): connects to E&M trunk line from PBX or telco office.

FXS

(RJ-11 connector): connects to phone, fax, or key phone system.

FXO (RJ-11 connector): connects to analog phone line or analog PBX extension.

On/Off Switch

MVP-410/810

Cabling to computer running

MultiVOIP software.

Connect or at MultiV O IP: DB-25 .

Connector at computer: DB-9.

FXS/FXO

E&M

FXS/FXO

E&M

FXS/FXO

E&M

Command

Power Cable

Receptacle

Ethernet

Cabling to your IP network.

RJ-45 connector.

Power Cable Receptacle

Grounding

Screw:

Connect to

Earth Ground

On/Off Switch

Quick Start Instructions MultiVOIP User Guide

Hookup for MVP2400

DIGITAL VOICE

TRUNK

PBX

PSTN

Te lephony Connection

Hookup for MVP210

COMMAND

ETHERNET

10/100

RS232

CH1 CH2

FXS/FXO

E&M

POWER

FXS/FXO

ETHERNET

10/100

Command Port Connection

Network Connection

Hub

RS232

POWER

COMMAND

10BASET

COMMAND PORT

Power Connection

POWER

Voice/Fax Channel 1 - 2 Connections

PSTN

E&M FXO/FXS

E&M

FXO

GND

FXS

Power Connection

Command Port Connection

Ethernet Connection

MultiVOIP User Guide Quick Start Instructions

Load MultiVOIP Control Software onto PC

For more details, see Chapter 4: Software Inst a lla tion.

1.MultiVOIP must be properly cabled. Power must be turned on.

2.Insert MultiVOIP CD into drive. Allow 10-20 seconds for Autorun to start. If Autorun fails, go to My Computer | CD ROM drive | Open. Click Autorun icon.

3.At first dialog box, click Install Soft ware.

4.At ‘welcome’ screen, click Next.

5.Follow on-screen instructions. Accept default program f older location and click Next.

6. Accept default icon folder location. Click Next. Files will be copied.

7. Select avail ab l e COM port on command/control computer.

8.At completion screen, click Finish.

9. At the prompt “Do you want to run MultiVOIP Configuration?,” click No. Software installation is complete.

Quick Start Instructions MultiVOIP User Guide

Phone/IP Starter Configuration

Full details here:

MVP2400 MVP2410 MVP3010

MVP210 MVP410 MVP810

1. Open MultiVOIP program: Start | MultiVOIP xxx | Configuration.

2. Go to Configuration | IP. Enter the IP parameters for your voip site.

3. Do you want to configure and operate the MultiVOIP unit using the web browser GUI? (It has the same functiona lity as the local Windows GUI, but offers remote access.) If NO, skip to step 5. If YES, continue with step 4.

4. Enable Web Browser GUI (Optional). To do conf iguration and operation procedures using the web browser GUI, you must first enable it. To do so, follow these steps.

A. Be sure an IP address has

been assigned to the MultiVOIP unit (this must be done in the MultiVOIP Windows GUI).

B. Save Setup in Windows GUI.

C. Close the MultiVOIP

Windows GUI.

D. Install Java program from

MultiVOIP product CD.

NOTE: Required on first use of Web Browser GUI only.

Need more

info?

Chapter 5: Technical Configurat ion for

Digital T1/E1 MultiVOIPs

Chapter 6: Technical Configurat ion for

Analog MultiVOIPs

E. Open web browser.

(Note: The PC being used must be connected to and have an IP address on the same IP network that the voip is on.)

F. Browse to IP address of

MultiVOIP unit.

G. If username and password

have been established, enter them when prompted by voip.

H. Use web browser GUI to

configure or operate voip.

See “Web Browser Interface” in Operation & Maintenance chapter of User Guide (on CD).

Once you’ve begun using the web browser GUI, you can go back to the

MultiVOIP Windows GUI at any time. However, you must log out of the web browser GUI before using the MultiVOIP Windows GUI.

MultiVOIP User Guide Quick Start Instructions

5. Go to Configuration | Voice/Fax. Select Coder | “Automatic.” At the right-hand side of the dialog box, click Default. If you know any specific parameter values that will apply to your system, enter them. Click Copy Channel. Select Copy to All. Click Copy. At main Voice/Fax Parameters screen, click OK to exit from the dialog box.

6. Enter telephone system information.

Analog MultiVOIPs

MVP-210/410/810 Go to

Configuration | Interface. Enter parameters obtained from phone company or PBX administrator.

7. Go to Configuration | Regional Param eters. Select the Country/Region that fits your situation. Click Default and confirm. Click OK to exit from the dialog box.

8. Do you want the phone-call logs produced by the MultiVOIP to be sent out by email (to your Voip Administrator or someone else)? If NO, skip to step 10. If YES, continue with step 9.

9. Go to Configuration | SMTP. SMTP lets you send phone-call log records to the Voip Administrator by email. Select Enable SMTP. You should have already obtained an email address for the MultiVOIP itself (this serves as the origination email account for email logs that the MultiVOIP can email out automatically).

Digital MultiVOIPs

MVP-2400/2410/3010 Go to

Configuration | T1/E1/ISDN. Enter parameters obtained from phone company or PBX administrator.

Enter this email address in the “Login Name” field. Type the password for this email account.

Enter the IP address of the email server where the MultiVOIP’s email account is located in the “Mail Server IP A ddress” field.

Typically the email log reports are sent to t he Voip Administrator but they can be sent to any email address. Decide where you want the email logs sent and enter that email address in the “Recipient Address” field.

Quick Start Instructions MultiVOIP User Guide

Phone/IP Starter Configuration (continued)

9. (continued) Whenever email log messages are sent out, they must have a standard Subject line. Something like “Phone Logs for Voip N” is useful. If you have more than one MultiVoip unit in the building, you’ll need a unique identif ier f or each one (select a useful name or number for “N”). In this “Subject” field, enter a useful subject title for the log messages.

In the “Reply-To Address” field, enter the email address of your Voip Administrator.

10. Go to Configuration | Logs. Select “Enable Console Messages.” (Not applicable if using Web GUI.)

To allow log reports by email (if desired ), click SMTP. Click OK. To do logging with a SysL og client program, click on “SysLo g Server

– Enable” in the Logs screen. To implement this function, you must install a SysLog client pro gram. For more info, see the “SysLog Server Functions” section of the Operation & Maintenance chapter of

User Guide.

the

11. Enable premium (H.450) telephony features. Go to Supplementary Services. Select any features to be used.

For Call Hold, Call Transfer, & Call Waiting, specif y the key sequence that the phone user will press to invoke the feature. For Call Name Identification, specify the allowed name types to be used and a caller-id descriptor.

If Call Forwarding is to be used, enable this feature in the Add/Edit Inbound Phone Book screen.

12. Go to Save Setup | Save and Reboot. Click OK. This will s ave the parameter values that you have just entered.

The MultiVOIP’s “BOOT” LED will light up while the configuration file is being saved and loaded into the MultiVOIP. Don’t do an ything to the MultiVOIP until the “BOOT “L ED is off (a loss of power at t his point could cause the MultiVOIP unit to lose the configuration settings you have made).

END OF PROCEDURE.

MultiVOIP User Guide Quick Start Instructions

Phonebook Starter Configuration (with remote voip)

To do this part of the quick setup, you need to know of another voip that you can call to conduct a test. It should be at a remote location, typically somewhere outside of your b uild ing. You must know the phone number and IP address for that site. We are assuming here that the MultiVOIP will operate in conjunction with a PBX.

You must configure both the Outbound Phonebook and the Inbound Phonebook. A starter configuration only means that two voip locations will be set up to begin the system and est ablish voip communication.

Outbound Phonebook

1. Open the MultiVOIP program (Start | MultiVOIP xxx | Configuration

2. Go to Phone Book | PhoneBook Modify | Outbound Phonebook | Add Entry.

3. On a sheet of paper, write down the calling code of the remote voip (area code, country code, city code, etc.) that you’ll be calling.

Follow the example that best fits your situation.

North America,

Long-Distance Example

Technician in Seattle (area

206) must set up one voip there, another in Chicago (area 312, downtown) .

Answer: Write down 312.

Euro, National Call

Example

Technician in centr al London (area 0207) to set up voip there, another in Birmingham (area 0121).

Answer: write down 0121.

Euro, International Call Example

Technician in Rotterdam (country 31; city 010) to set up one voip there, another in Bordeaux (country 33; area 05).

Answer: write down 3305.

Quick Start Instructions MultiVOIP User Guide

4. Suppose you want to call a phone number outside of your building using a phone station that is an extension from your PBX sy stem (if present). What digits must you dial? Often a “9” or “8” must be dialed to “get an outside line” through the PBX (i.e., to connect to the PSTN). Generally, “1 “or “11” or “0” must be dialed as a prefix for calls outside of the calling code area (long-distance calls, national calls, or international calls).

On a sheet of paper, write down the digits you must dial before you can dial a remo t e area code.

North America,

Euro, National Call

Long-Distance Example

Seattle-Chicago sy stem. Seattle voip works with

PBX that uses “ 8” for all voip calls. “1” must immediately precede area code of dialed number.

Answer: write down 81.

London/Birming. system. London voip works with

PBX that uses “ 9” for all out-of-building calls whether by voip or by PSTN. “0” must immediately precede area code of dialed number.

Answer: write down 90.

Euro, International Call Example

Rotterdam/Bordeaux system. Rotterdam voip works with PBX where “9” is used for all out-of-building calls. “0” must precede all international calls.

Answer: write down 90.

Example

MultiVOIP User Guide Quick Start Instructions

5. In the “Destination Pattern” field of the Add/Edit Outbound Phonebook screen, enter the digits from step 4 followed by the digits

from step 3.

North America,

Euro, National Call

Long-Distance Example

Seattle-Chicago sy stem.

Answer: enter 81312 as

Destination Pattern in Outbound Phone-book of Seattle voip.

London/Birming. system. Leading zero of

Birmingham area code is dropped when combined with national-dialing access code. (Such practices vary by country.)

Answer: enter 90121 as

Euro, International Call Example

Rotterdam/Bordeaux system.

Answer: enter 903305 as Destination Patter n in

Outbound Phonebook of Rotterdam voip.

Example

Destination Pattern in Outbound Phonebook of London voip.

Not 900121.

Quick Start Instructions MultiVOIP User Guide

6. Tally up the number of digits that must be dialed to reach the remote

voip site (including prefix digits of all types). Enter this number in the “Total Digits” field.

North America,

Long-Distance Example

Seattle-Chicago system. To complete Seattle-to-

Chicago call, 81312 must be followed by the 7-digit local phone number in Chicago.

Answer: enter 12 as number

of Total Digits in Outbound Phonebook of Seattle voip.

Euro, National Call

Example

London/Birming. system. To complete London-to-

Birmingham call, 90121 must be followed by the 7-digit local phone number in Birmingham.

Answer: enter 12 as number

of Total Digits in Outbound Phonebook of London voip.

Euro, International Call Example

Rotterdam/Bord eaux system. To complete Rotterdam-to-Bordeaux call, 903305 must be followed by 8-digit local phone number in Bordeaux.

Answer: enter 14 as number of Total Digits in

Outbound Phonebook of Rotterdam voip.

7. In the “Remove Prefix” field, enter the initial PBX access digit

(“8” or “9”).

North America,

Long-Distance Example

Seattle-Chicago system.

Answer: enter 8 in “Remove

Prefix” field of Seattle Outbound Phonebook.

Euro, National Call

Example

London/Birming. system.

Answer: enter 9 in “Remove

Prefix” field of London Outbound Phonebook.

Euro, International Call Example

Rotterdam/Bord eaux system.

Answer: enter 9 in “Remove Prefix” field of Outbound

Phonebook for Rotterdam voip.

Some PBXs will not ‘hand off’ the “8” or “9” to the voip. But for those PBX

units that do, it’s important to enter the “8” or “9” in the “Remove Prefix”

MultiVOIP User Guide Quick Start Instructions

field in the Outbound Phonebook. This precludes the problem of having to make two inbound phonebook entries at remote voips, one to account for situations where “8” is used as th e PBX access digit, and another for wh en “9” is used.

8. Select the voip protocol that you will use (H.323 or SIP).

9. Click OK to exit from the Add/Edit Outbound Phonebook screen.

Inbound Phonebook

1. Open the MultiVOIP program. (Start | MultiVOIP xxx | Configuration

2. Go to Phone Book | PhoneBook Modify | Inbound Phonebook | Add Entry.

3. In the “Remove Prefix” field, enter your local calling code (area code, country code, city code, etc.) preceded by any other “access digits” that are required to reach your local site from the remote voip location (think of it as though the call were being made through the PSTN – even though it will not be).

North America,

Long-Distance Example

Seattle-Chicago system. Seattle is area 206. Chicago

employees must dial 81 before dialing any Seattle number on the voip system.

Answer: 1206 is pref ix to be

removed by local (Seattle) voip.

Euro, National Call

Example

London/Birming. system. Inner London i s 0207 area.

Birmingham employees must dial 9 before dialing any London number on the voip system.

Answer: 0207 is prefix to be

removed by local (London) voip.

Euro, International Call Example

Rotterdam/Bord eaux system. Rotterdam is countr y code 31, city code 010. Bordeaux employees must dial 903110 before dialing any Rotterdam number on the voip system.

Answer: 03110 is prefix to be removed by local

(Rotterdam) voip.

Quick Start Instructions MultiVOIP User Guide

4. In the “Add Prefix” field, enter any d igits that must be dialed from

your local voip to gain access to the PSTN.

North America,

Long-Distance Example

Seattle-Chicago system. On Seattle PBX, “9” is used to

get an outside line. Answer: 9 is prefix to be

added by local (Seattle) voip.

Euro, National Call

Example

London/Birming. system. On London PBX, “9” i s used

to get an outside line. Answer: 9 is prefix to be

added by local (London) voip.

Euro, International Call Example

Rotterdam/Bord eaux system. On Rotterdam PBX, “9” is used to get an outside line.

Answer: 9 is prefix to be added by local (Rotterdam)

voip.

5. In the “Channel Number” field, enter “0.” A zero value means the voip unit will assign the call to an available channel. If desired, specific channels can be assigned to specific incoming calls (i.e., to any set of calls received with a particul ar incoming dialing pattern).

MultiVOIP User Guide Quick Start Instructions

6. In the “Description” field, it is useful to describe the ultimate destination of the calls. For example, in a New York City voip system, “incoming calls to Manhattan office,” might describe a phonebook entry, as might the descriptor “incoming calls to NYC local calling area.” The description should make the routing of calls easy to understand. (40 characters max.)

North America,

Long-Distance Example

Seattle-Chicago system. Possible Description:.

Free Seattle access, all employees

Euro, National Call

Example

London/Birming. system. Possible Description:.

Local-rate London access, all empl.

Euro, International Call Example

Rotterdam/Bord eaux system.

Possible Description:. Local-rate Rotterdam access, all

empl.

7. Repeat steps 2-6 for each inbound phonebook e nt ry. When all entries are complete, go to step 8.

8. Click OK to exit the inbound phonebook screen.

9. Click on Save Setup. Highlight Save and Reboot. Click OK.

Your starter inbound phonebook co nfiguration is complete.

Quick Start Instructions MultiVOIP User Guide

Phonebook Tips

Preparing the phonebook for your voip system is a complex task that, at first, seems quite daunting. These tips may make the task easier.

Use Dialing Patterns, Not Complete Phone Numbers. You will not

generally enter complete phone numbers in the voip phonebook. Instead, you’ll enter “destination patterns” that involve area codes and other digits. If the destination pattern is a whole area code, you’ll be assigning all calls to that area code to go to a particular voip which has a unique IP address. If your destination pattern includes an area code plus a particular local phone exchange number, then the scope of calls sent through your voip system will be narrowed (only calls within that local exchange will be handled by the designated voip, not all calls in that whole area code). In general, when there are fewer digits in your destination pattern, you are asking the voip to handle calls to more destinations.

The Four Types of Phonebook Digits Used. Important!

“Destination patterns” to be entered in your phonebook will generally consist of:

(a) calling area codes, (b) access codes, (c) local exchange numbers, and (d) specialized codes.

Although voip phonebook entries m ay look confusing at first, it’s useful to remember that all the digit s in any phonebook entry must be of one of these four types.

calling area codes. There are different names for these around the

(a) world: “area codes,” “city code s,” “country codes,” etc. These codes, are used when making non-local calls. They always precede the phone number that would be dialed when making a local call.

MultiVOIP User Guide Quick Start Instructions

(b) access codes. There are digits (PSTN access codes) that must be dialed to gain access to an operator, to access the publicly switched ‘long-distance’ calling system(North America), to access the publicly switched ‘national’ calling system (Europe and elsewhere), or to access the publicly switched ‘international’ ca lling system (worldwide).

There are digits (PBX access codes) that must be dialed by phones connected to PBX systems or key systems. Often a “9” must be dialed on a PBX phone to gain access to the PSTN (‘to get an outside line’). Sometimes “8” must be dialed on a PBX phone to div ert calls onto a leased line or to a voip system. However, sometimes PBX systems are ‘smart’ enough to route calls to a voip system without a special access code (so that “9” might still be used for all calls outside of the build ing).

There are also digits (special access codes) that must be dialed to gain access to a particular discount long-distance carrier or to some other closed or proprietary telephone system.

local exchange numbers. Within any calling area there will be many

(c) local exchange numbers. A single exchange may be used for an entire small town. In cities, an exchange may be used for a particular neighborhood (although exchanges in cities do not always cover easily discernible areas). Organizations like businesses, governments, schools, and universities are also commonly assigned exchange numbers for their exclusive use. In some cases, these organizationalassigned exchanges can become non-localized because the exchange is assigned to one facility and linked, by the organization’s private network, to other sometimes distant locations.

specialized codes. Some proprietary voip units assign, to sites and

(d) phone stations, numbers that are not compatible with PSTN numbering. This can also occur in PBX or key systems. These specialized numbers must be handled on a case-by-case basis.

Knowing When to Drop Digits. Example

3. When calling area codes and

access codes are used in combination, a leading “1” or “0” must sometimes be dropped.

Phonebook Entry ➠

Area code for Inner London is listed as “0207.” However, in international calls the leading “0” is dropped.

U.K.

Country

Code

➠

➠➠

International Access Code

Leading Zero Dropped from Area Code

Quick Start Instructions MultiVOIP User Guide

4. Using a Comma. Detail Commas are used in telephone

dialing strings to indicate a pause to allow a dial t one to appear (common on PBX and key systems). Commas may be used only in the “Add Prefix” field of the Inbound Phonebook.

5. Ease of Use. The phonebook setup determines how easy the voip

system is to use. Generally, you’ll wa nt to make it so dialing a voip call is very similar to dialing any other number (on the PSTN or through the PBX).

Avoid Unintentional Calls to Official/Emergency Numbers. Dialing a

voip call will typically be somewhat different than ordinary dialing. Because of this, it’s possible to set up situations, quite unwittingly, where phone users may be predisposed to call official numbers without intending to do so. Conversely, a voip/PBX system might also make it difficult to place an official/emergency call when one intends to do so. Study your phonebook setup and do some dialing on the system to avoid these pitfalls.

, = 1-second pause

in many PBX systems

(not needed in all)

Inbound/Outbound Pattern Matching. In general, the Inbound

Phonebook entries of the local voip unit will match the Outbound Phonebook entries of the remote voip unit. Similarly, the Outbound Phonebook entries of the local voip unit will match the Inbound Phonebook entries of the remote voip unit. There will often be nonmatching entries, but it’s nonetheless useful to notice the matching between the phonebooks.

Simulating Network in-lab/on-benchtop. One common method of

configuring a voip network is to to set up a local IP network in a lab, connect voip units to it, and perhaps have phones connected on channel banks to make test calls.

MultiVOIP User Guide Quick Start Instructions

Phonebook Example

Boise Office

PBX System.

Main Number:

333-2700

Inbound Phonebook

Each two entries. The first entry (4 digits) specifies how incoming calls from the other voip sites will be handled if they go out onto the local PSTN. Essentially, all those calls come to the receiving voip wit h a pattern beginning with voip removes those four digits because they aren’t needed when dialing locally. The local voip attaches a “9” at the beginning of the number to ge t an outside line. The PBX then completes the call to the PSTN.

The second (8 digits) is for receiving calls from company employees in the other two cities. The out-of-town employee simply dials 3 digits. The first of the three digits is uniquely used at each site and so acts as a destination pattern (Boise extensions are 7xx, Santa Fe extensions 2xx, Fl agstaff extensions 6xx).

As the remote voip sends out the call, it automatically attaches all of the foregoing digits that would normally have to be dialed using the PSTN.

The local (receiving) voip sees the extended pattern in its Inbound Phonebook and so strips off the long telltale pattern of digits needed for 3digit calling. It must finally add back the last digit before handing the call to the PBX, which completes the call to a specific extension.

Area: 208

90 extensions

204.16.49.73

24-Channel Digital VoIP (MVP2410)

1+area code. The local

Inbound

Phonebook entry

contains

Flagstaff Office

Area: 520

204.16.49.75

8-Channel

Analog VoIP

(MVP810)

PSTN

One Common Situation

Voip Exampl e. This company has offices in three different cities. The PBX units all operate alike. Notably, they all give access to outside lines using “9.” They all are ‘smart’ enough to identify voip calls without using a special access digit (“8” is used in some systems). Finally, the system operates so that employees in any office can dial empl oy ees in any other office using only three digits. Here are the phonebooks needed for that sy stem.

Santa Fe Office

Area: 505

204.16.49.74

8-Channel

Analog VoIP

(MVP810)

Network

Outbound Phonebook

Each pairs of entries, two entries for each remote site. Whenever an out-of-town employee dials a 12-dig it number beginning with the listed 5-digit destination pattern (9+1+area code) of another company l ocation, the PBX hands the call to the voip system. The local voip strips off the “9” and directs the call to the IP address of the remote voip. The remote voip receives th e call and hands it to its PBX. The PBX then completes the call to the PSTN.

The one-digit patterns pertain t o 3-digit calling between comp any employees.

PBX System. Main Number: 444-3200

PSTN

Outbound

40 extensions

contains two

destination

PBX System. Main Number: 777-5600

30 extensions

PSTN

Quick Start Instructions MultiVOIP User Guide

Boise Office

PBX System.

Main Number:

333-2700

Area: 208

PSTN

90 extensions

Boise Voip Boise Voip

Inbound Phonebook Outbound Phonebook

Prefix to Remove 1208 9 Incoming calls

12083332 2 Incoming calls

204.16.49.73

24-Channel Digital VoIP

(MVP2410)

Network

Santa Fe Voip Santa Fe Voip

Inbound Phonebook Outbound Phonebook

Prefix to Add

Description Incoming Cal ls

to PSTN, Santa Fe local calls

to extensions of company’s PBX system in Santa Fe

Prefix to Remove 1505 9, Incoming calls

150544432 2 Incoming calls

Total Digits

Prefix to Remove

Destin. Pattern 91208 12 9 none 204.

7 3 none 1208

91520 12 9 none 204.

6 3 none 1520

Prefix to Add

Prefix to AddIPAddr

333 2

777 5

Description Incoming Calls

to PSTN, Boise Area

to extensions of company’s PBX system in Boise

16.49. 73

204.1

6.49. 73

16.49. 75

204.

16.49. 75

Tot al Digits

Prefix to Remove

PBX System. Main Number: 444-3200

Destin. Pattern 91505 12 9 none

2 3 none 1505

91520 12 9 none 204.1

6 3 none 1520

Description Outgoing Calls

Outgoing calls to Boise area

Outgoing calls to extensions of company’s Boise PBX (3digit dialing) Outgoing calls to Flagstaff area 3-digit calls to Flagstaff employees

Prefix to AddIPAddr

444 3

777 5

Santa Fe Of fic e

Description Outgoing Calls

204.16

Outgoing calls

.49.74

to Santa Fe area

204.16

3-digit calls to

.49.74

Santa Fe employees

Outgoing calls

6.49.7

to Flagstaff

area

204.1

3-digit calls to

6.49.7

Flagstaff

employees

Area: 505

204.16.49.74

8-Channel

Analog VoIP

(MVP810)

40 extensions

PSTN

Flagstaff Office

Area: 520

204.16.49.75

8-Channel

Analog VoIP

(MVP810)

PBX Syste m . Main Number: 777-5600

30 extensions

Prefix to Remove 1520 9 Incoming calls

15207775 5 Incoming calls

PSTN

Flagstaff Voip Flagstaff Voip

Inbound Phonebook Outbound Phonebook

Prefix to Add

Description Incoming Calls

to PSTN, Flagstaff local calls

to extensions of company’s PBX system in Flagstaff

Tota l

Prefix to

Destin.

Digits

Pattern 91505 12 9 none

2 3 no ne 1505

91208 12 9 none

7 3 no ne 1208

Remove

Prefix to AddIPAddr

444 3

333 2

204.16 .49.74

204.16 .49.73

Description Outgoing Calls

Outgoing calls to Santa Fe area

3-digit calls to Santa Fe employees

Outgoing calls to Boise area 3-digit calls to Boise employees

MultiVOIP User Guide Quick Start Instructions

Sample Phonebooks Enlarged

Boise Voip Boise Voip

Inbound Phonebook Outbound Phonebook

Prefix

Prefix to Remove 1208 9, Incoming calls

120833327 7 Incoming calls

to Add

Description Incoming Calls

to PSTN, Boise Area

to extensions of company’s PBX system in Boise

Santa Fe Voi p Santa Fe Voip

Inbound Phonebook Outbound Phonebook

Prefix to Remove 1505 9, Incoming calls

150544432 2 Incoming calls

Prefix to Add

Destin. Pattern 91505 12 9 none

2 3 none 1505

91520 12 9 none 204.

6 3 none 1520

Description Incoming Calls

to PSTN, Santa Fe local calls

to extensions of company’s PBX system in Santa Fe

Total

Prefix to Remove

Prefix to AddIPAddr

444 3

777 5

Total Digits

Prefix to Remove

Digits

Destin. Pattern 91208 12 9 none 204.

7 3 none 1208

204.

16.49. 74

204.

16.49. 74

16.49. 75

204.

16.49. 75

Description Outgoing Calls

Outgoing calls to Santa Fe area 3-digit calls to Santa Fe employees (extensions 200 to 240) Outgoing calls to Flagstaff area 3-digit calls to Flagstaff employees (extensions 600-630)

Prefix to AddIPAddr

333 2

91520 12 9 none 204.

6 3 none 1520

777 5

16.49. 73

204.

16.49. 73

16.49. 75

204.

16.49. 75

Description Outgoing Calls

Outgoing calls to Boise area

3-digit calls to Boise employees (extensions 700-790) Outgoing calls to Flagstaff area 3-digit calls to Flagstaff employees (extensions 600-630)

Flagstaff Voip Flagstaff Voip

Inbound Phonebook Outbound Phonebook

Prefix

Prefix to Remove 1520 9, Incoming calls

152077756 6 Incoming calls

to Add

Description Incoming Calls

to PSTN, Flagstaff local calls

to extensions of company’s PBX system in Flagst af f

Destin. Pattern 91505 12 9 none

2 3 none 1505

91208 12 9 none

Total Digits

Prefix to Remove

7 3 none 1208

Prefix to AddIPAddr

204.16 .49.74

444 3

204.16 .49.73

333 2

Description Outgoing Calls

Outgoing calls to Santa Fe area

3-digit calls to Santa Fe employees (extensions 200-240) Outgoing calls to Boise area 3-digit calls to Boise employees (extensions 700-790)

Quick Start Instructions MultiVOIP User Guide

Phonebook Worksheet

Voip Location/ID:_______________ _____________

Inbound Phonebook Outbound Phonebook

Prefix

Prefix to Remove

to Add

Other Details:

Inbound Phonebook Outbound Phonebook

Prefix to Remove

Description Incoming Calls

Destin. Pattern

Voip Location/ID:____________________________

Prefix

Description

to Add

Incoming Calls

Total Digits

Destin. Pattern

Prefix to Remove

Tot al Digits

Prefix to AddIPAddr

Prefix to Remove

Description Outgoing Calls

Prefix to AddIPAddr

Description Outgoing Calls

Other Details:

Voip Location/ID:_______________ _____________

Inbound Phonebook Outbound Phonebook

Prefix

Prefix to Remove

to Add

Description Incoming Calls

Destin. Pattern

Total Digits

Prefix to Remove

Prefix to AddIPAddr

Other Details:

Description Outgoing Calls

MultiVOIP User Guide Quick Start Instructions

Enlarged Phonebook Worksheet

Quick Start Instructions MultiVOIP User Guide

Connectivity Test

The procedures “Phone/IP Start er Configurati on” and “Phonebook Starter Configuration” must be completed before you can do this procedure.

1. These connections must be made:

Connections for digital MultiVOIPs (MVP-2400/2410/3010

MultiVOIP to local PBX MultiVOIP to local phone

MultiVOIP to command PC MultiVOIP to command PC MultiVOIP to Internet MultiVOIP to Internet

2. Inbound Phonebook and Outbound Phonebook must both be set up with at least one entry in each. These entries must allow for connection between two voip units.

for analog MultiVOIPs (MVP-210/410/810)

station –OR-MultiVOIP to extension of key phone system

3. Console messages must be enabled. (If this has not been done already, go, in the MultiVOIP GU I, to Configuration | Logs and select the “Console Messages” checkbox.

4. You now need to free up the COM port connection (currently being used by the MultiVOIP program) so that the HyperTerminal program can use it. To do this, you can either (a) click on Connection in the sidebar and select “Disconnect” from the drop-down box, or (b) close down the MultiVOIP program altogether.

5. Open the HyperTerminal program.

MultiVOIP User Guide Quick Start Instructions

6. Use HyperTerminal to receive and record console messages from the MultiVOIP unit. To do so, set up HyperTerminal as follows (setup shown is for Windows NT4; details will differ slightly in other MS operating systems):

In the upper toolbar of the HyperTerminal screen, click on

the Properties button.

In the “Connect To” tab of the Connection Properties

dialog box, click on the Configure button.

In the next dialog box, on the “General” tab, set “Maximum

Speed” to 115200 bps.

On the “Connection” tab, set connection preferences to:

Data bits: 8 Parity: none Stop bits: 1

Click OK twice to exit settings dialog boxe s.

7. Make VOIP call.

for digital MultiVOIPs (MVP-2400/2410/3010

Make call from an extension of the local PBX.

for analog MultiVOIPs (MVP-210/410/810)

Make call on a local phone line accessing PSTN directly or through key system

Quick Start Instructions MultiVOIP User Guide

8. Read console messages recorded on HyperTerminal. Console Messages from Originating VOIP. The voip unit that

originates the call will send back messages like that shown below.

[00026975] CAS[0] : RX : ABCD = 1, 1, 1, 1,Pstn State[1]

TimeStamp : 26975 [00027190] CAS[0] : TX : ABCD = 1, 1, 1, 1 [00027190] PSTN: cas seizure detected on 0 [00027440] CAS[0] : TX : ABCD = 0, 0, 0, 0 [00033290] PSTN:call detected on 0 num=17637175662* [00033290] H323IF[0]:destAddr =

TA:200.2.10.5:1720,NAME:Mounds

View,TEL:17637175662,17637175662 [00033290] H323IF[0]:srcAddr = NAME:New

York,TA:200.2.9.20 [00033440] H323IF [0]:cmCallStateProceeding [00033500] H323[0]: Remote Information (Q931): MultiVOIP

- T1 [00033565] CAS[0] : TX : ABCD = 1, 1, 1, 1 [00033675] H323IF [0]: MasterSlaveStatus=Slave [00033675] H323IF[0]:FastStart Setup Not Used [00033690] CAS[0] : TX : ABCD = 1, 1, 1, 1 [00033755] H323IF[0]: Coder used 'g7231' [00033810] PSTN:pstn call connected on 0

MultiVOIP User Guide Quick Start Instructions

Console Messages from Terminating VOIP. The voip unit connected to the phone where the call is answered will send back messages like that shown below.

[00170860] H323[0]: New incoming call [00170860] PSTNIF : Placing call on channel 0 Outbound

digit 7175662 [00170885] CAS[0] : TX : ABCD = 1, 1, 1, 1 [00171095] H323IF [0]: MasterSlaveStatus=Master [00171105] CAS[0] : RX : ABCD = 1, 1, 1, 1,Pstn State[7]

TimeStamp : 171105 [00171105] H323IF[0]: Coder used 'g7231' [00171110] H323IF[0]:FastStart Setup Not Used [00171110] H323IF[0]: Already opened the out goi ng log ica l

channel [00171110] H323IF[0]: Coder used 'g7231' [00171315] CAS[0] : RX : ABCD = 0, 0, 0, 0,Pstn State[9]

TimeStamp : 171315 [00172275] PSTN: dialing digit ended on 0 [00172285] PSTN: pstn proceeding indication on 0 [00172995] CAS[0] : RX : ABCD = 1, 1, 1, 1,Pstn State[12]

TimeStamp : 172995 [00173660] CAS[0] : TX : ABCD = 1, 1, 1, 1 [00173760] PSTN:pstn call connected on 0

9. When you see the following message, end-to-end voip connectivity has been achieved.

“PSTN: pstn call connected on X”

where x is the number of the voip channel carrying the call

10. If the HyperTerminal messages do not confirm connectivity, go to the Troubleshooting procedure below.

Quick Start Instructions MultiVOIP User Guide

Troubleshooting

If you cannot establish connectivity between two voips in the system, follow the steps below to determine the problem.

1. Ping both MultiVOIP units to confirm connectivity to the network.

2. Verify the telephone connections.

A. For MVP2400, MVP2410, or MVP3010.

Check cabling. Are connections well seated? To correct receptacle? Is the ONL LED on?

(If on, ONL indicates that the MultiVOIP is online on the

network.)

Are T1/E1/PRI Parameter settings correct?

B. For MVP210, MVP410, or MVP810.

Check cabling. Are connections well seated? To correct receptacle? Are telephone Interface Parameter settings correct?

3. Verify phonebook configuration.

4. Observe console messages while placing a call. Look for error messages indicating phonebo ok problems, network problems, voicecoder mismatches, etc.

Chapter 3: Mechanical Installation

and Cabling

Mechanical Installation & Cabling MultiVOIP User Guide

Introduction

The MultiVOIP models MVP210 and MVP2400 are table-top units and can be handled easily by one person. H owever, the M VP410, MVP810, MVP2410, and MVP3010 are somewhat heavier units. When thes e units are to be installed into a rack, two able-bodied persons should participate.

Please read the safety notices before beginning installation.

Safety Warnings

Lithium Battery Caution

A lithium battery on the voice/fax channel board provides backup power for the timekeeping capability. The battery has an estimated life expectancy of ten years.

When the battery starts to weaken, the date and time may be incorrect. If the battery fails, the board must be sent back to Multi-Tech Systems for battery replacement.

Warning: There is danger of explosion if the battery is incorrectly replaced.

Safety Warnings Telecom

1. Never install telephone wiring duri ng a lightning storm.

2. Never install a telephone jack in wet locations unless the jack is specifically designed for wet locati ons.

3. This product is to be used with UL and cUL listed computers.

4. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

5. Use caution when installing or modifying telephone lines.

6. Avoid using a telephone (other t ha n a cordless type) during an electrical storm. There may be a remote risk of electrical shock from lightning.

7. Do not use a telephone in the vicinity of a gas leak.

8. To reduce the risk of fire, use only 26 AWG or larger telecommunication line cord.

MultiVOIP User Guide Mechanical Installation & Cabling

Unpacking Your MultiVOIP

When unpacking your MultiVOIP, check to see that all of the items shown are included in the box. For the various MultiVOIP models, the contents of the box will be different. Study the p articular illustration below that is appropriate to the model you have purchased. If any box contents are missing, contact MultiTech Tech Support at 1-800-972-2439.

Unpacking the MVP2410/3010

Figure 3-1: Unpacking the MVP2410/3010

Mechanical Installation & Cabling MultiVOIP User Guide

Unpacking the MVP2400

Voice/Fax over IP Networks

Quick Start

Guide

200

Figure 3-2: Unpacking the MVP2400

MultiVOIP User Guide Mechanical Installation & Cabling

Unpacking the MVP410/810

Quick Start

Guide

Voice/Fax over I P Networks

Voice/Fax 5 Voice/Fax 6 Voice/Fax 7 Voice/Fax 8

Power

Boot

RCV XMT COL LNK

Voice/Fax 1

XMT RCV XSG RSG

Voice/Fax 2 Voice/Fax 3

XMT RCV XSG RSG

XMT RCV XSG RSG XMT RCV XSG RSG XMT RCV XSG RSG

Ethernet

XMT RCV XSG RSG

Voice/Fax 4

XMT RCV XSG RSG

Figure 3-3: Unpacking the MVP410/810

Mechanical Installation & Cabling MultiVOIP User Guide

Unpacking the MVP210

Voice/Fax over IP Networks

Quick Start

Guide

200

Figure 3-4: Unpacking the MVP210

MultiVOIP User Guide Mechanical Installation & Cabling

Rack Mounting Instructions for MVP2410/3010 & MVP410/810

The MultiVOIPs can be mounted in an industry-standard EIA 19-inch rack enclosure, as shown in Figure 2-5.

Figure 3-5: Rack-Mounting (MVP2410/3010 or MVP410/810)

Mechanical Installation & Cabling MultiVOIP User Guide

Safety Recommendations for Rack Installations

Ensure proper installation of the unit in a closed or multi-unit enclosure by following the recommended installation as defined by the enclosure manufacturer. Do not place the unit directly on top of other equipment or place other equipment directly on top of the unit. If installing the unit in a closed or multi-unit enclosure, ensure adequate airflow within the rack so that the maximum recommended ambient temperature is not exceeded. Ensure that the unit is properly connected to earth ground by verifying that it is reliably grounded when mounted within a rack. If a power strip is used, ensure that the power strip provides adequate grounding of the attached apparatus.

When mounting the equipment in the rack, make sure mechanical loading is even to avoid a hazardous condition, such as loading heavy equipment in rack unevenly. The rack used should safely support the combined weight of all the equipment it supports.

Ensure that the mains supply circuit is capable of handling the load of the equipment. See the power label on the equipment for load requirements (full specifications for M ultiVOIP models are presented in chapter 1 of th is manual).

Maximum ambient temperature for the unit is 40 degrees Celsius (104 degrees Fahrenheit). This equipment should only be installed by properly qualified service personnel. Only connect like circuits. In other words, connect SELV (Secondary Extra Low Voltage) circuits to SELV circuits and TN (Telecommunications Network) circuits to TN circuits.

MultiVOIP User Guide Mechanical Installation & Cabling

19-Inch Rack Enclosure Mounting Procedure

Attaching the MultiVOIP to a rack-rail of an EIA 19- inch rack enclosure will certainly require two persons. Essentially, the technicians must attach the brackets to the MultiVOIP chassis with the screws provided, as shown in Figure 3-6, and then secure unit to rack rails by the brackets, as shown in Figure 3-7. Because equipment racks vary, screw for rack-rail mounting are not provided. Follow the instructions of the rack manufacturer and use screws that fit.

1. Position the right rack mounting bracket o n the M ultiVOIP using the two vertical mounti ng screw holes.

2. Secure the bracket to the MultiVOIP using the two screws provided.

3. Position the left rack mounting bracket on the MultiVOIP using the two vertical mounti ng screw holes.

4. Secure the bracket to the MultiVOIP using the two screws provided.

5. Remove feet (4) from the MultiVOIP unit.

6. Mount the MultiV OIP i n the r ack enclosure per the rack manufacture’s mounting procedure.

Figure 3-6: Bracket Attachment for Rack Mounting

(MVP2410/3010 or MVP410/810)

Figure 3-7: Attaching MultiVOIP to Rack Rail

(MVP2410/3010 or MVP410/810)

Mechanical Installation & Cabling MultiVOIP User Guide

Cabling

Cabling Procedure for MVP2410/3010

Cabling your MultiVOIP entails making the proper connections for power, command port, phone system (T1/E1 line connected to PBX or telco office), and Ethernet network. Figure 3-8 shows the back panel connectors and the associated cable connections. The following procedure details the steps necessary for cabling your MultiVOIP.

1. Connect the power cord to a live AC outlet, then connect it to the MultiVOIP’s power receptacle shown at top right in Figure 3-8.

DIGITAL VOICE

ETHERNET COM MAND

ETHERNET COMMAND

10 BASET

TRUNK

RS232

Command Port Connection

PBX

PSTN

Telephony Connection

Figure 3-8. Cabling for MVP2410/3010

2. Connect the MultiVOIP to the PC (the computer that will hold the MultiVOIP software) using the RJ-45 to DB9 (female) cable pro v ided with your unit. Plug the RJ-45 end of the cable into the Command port of the MultiVOIP and connect the other end (the DB9 connector) to the PC serial port you are using (typically COM1 or COM2). See Figure 3-8.

Hub

Network Connection

MultiVOIP User Guide Mechanical Installation & Cabling

3. Connect a network cable to the Ethernet connector on the back of the MultiVOIP. Connect the other end of the cable to your network.

4. Turn on power to the MultiVOIP by setting the power switch on the right side panel to the ON position. Wait for the Boot LED on the MultiVOIP to go off before proceeding. This may t ake a couple of minutes.

Proceed to Chapt er 4 “Software Installation.”

Cabling Procedure for MVP2400

Cabling your MultiVOIP entails making the proper connections for power, command port, phone system (T1 line connected to PBX or telco office), and Ethernet network. Figure 3-9 shows the back panel connectors and the associated cable connections. The following procedure details the steps necessary for cabling your MultiVOIP.

1. Connect the power supply to a live AC outlet, then connect it to the MultiVOIP as shown in Figure 3-9.

DIGITAL VOICE

TRUNK

PBX

PSTN

ETHERNET

10/100

COMMAND

RS232

POWER

Power Connection

Command Port Connection

Te lephony Connection

Network Connection

Hub

Figure 3-9: Cabling for MVP2400

2. Connect the MultiVOIP to the PC (the computer that will hold the MultiVOIP software) using the RJ-45 to DB9 (female) cable pro v ided with your unit. Plug the RJ-45 end of the cable into the Command port of the MultiVO I P and connect the other end (the DB9 c onnector) to the PC serial port you are using (typically COM1 or COM2). See Figure 3-9.

Mechanical Installation & Cabling MultiVOIP User Guide

3. Connect a network cable to the Ethernet connector on the back of the MultiVOIP. Connect the other end of the cable to your network.

Proceed to Chapt er 4 “Software Installation.”

Cabling Procedure for MVP410/810

Cabling involves connecting the MultiV OIP to your LAN and telephone equipment.

1.Connect the power cord supplied with your MultiVOIP to a live AC outlet and to the power connector on the back of the MultiVOIP as shown at top right in Figure 3- 10.

ETHERNET

COMMAND

10 BASET

Ethernet Connection

Command Port Connection

PSTN

E&M FXS/FXO

Voice/ F ax Ch an n el Con n ect i on s Channels 1-4 Bo tt o m MV P 410 /81 0 Channels 5-8 Top MVP810 Only

E&M FXS/FXO

E&M

E&M FXS/FXO E&M FXS/FXO

E&M FXS/FXO E& M FXS/FXO

FXS

FXO

Figure 3-10: Cabling for MVP410/810

2.Connect the MultiVOIP to a PC by using a DB-25 (male) to DB-9 (female) cable. Plug the DB-25 end of the cable into the Command port of the MultiVOIP and the other end into the PC serial port. See Figure 3-10.

MultiVOIP User Guide Mechanical Installation & Cabling

3.Connect a network cable to the ETHERNET 10BASET connector on the back of the MultiVOIP. Connect the other end of the cable to your network.

4.If you are connecting a station device such as an analog telephone, a fax machine, or a Key Telephone System (KTS) (FXS interface), or a PBX extension (FXO interface) to your MultiVOIP, connect one end of an RJ-11 phone cord to the Channel 1 FXS/FXO connector on the back of the MultiVOIP and the other end to the device or phone jack. You will define the interface in the Interface dial og box in the software when you configure the unit.

If you are connecting an E&M trunk from a telephone switch to your MultiVOIP, connect one end of an RJ-45 phone cord to the Channel 1 E&M connector on the back of the MultiVOIP and the other end to the trunk. Verify that the E&M Type in the E&M Options group of the Interface dialog box is the same as the E&M trunk type support by the telephone switch. See Appendix B for an E&M cabling pinout.

5.Repeat the above step to connect the remaining telephone equipment to each Channel on your MultiV OIP.

6.Ensure that the unit is properly connected to earth ground by verifying that it is reliably grounded when mounted within a rack.

This can be accomplished by connec ting a grounding wire between the chassis and a metallic object t ha t will provide an electrical ground.

7.Turn on power to the MultiVOIP by placing the ON/OFF switch on the back panel to the ON position. Wait for the Boot LED on the MultiVOIP to go off before proceeding. This m ay take a few minutes.

Proceed to Chapter 4 to load the MultiVOIP software.

Mechanical Installation & Cabling MultiVOIP User Guide

Cabling Procedure for MVP210

Cabling involves connecting the MultiV OIP to your LAN and telephone equipment.

1.Connect the power cord supplied with your MultiVOIP to the power connector on the back of the MultiVOIP and a live AC outlet as shown in Figure 3-11.

CH1 CH2

ETHERNET

E&M

FXS/FXO

E&M

FXS/FXO

10/100

10BASET

RS232

COMMAND

COMMAND PORT

POWER

Voice/Fax Channel 1 - 2 Connections

PSTN

E&M FXO/FXS

E&M

FXO

GND

FXS

Power Connection

Command Port Connection

Ethernet Connection

Figure 3-11: Cabling for MVP210

2.Connect the MultiVOIP to a PC by using an RJ-45 (male) to DB-9 (female) cable. Plug the RJ-45 end of the cable into the Command port of the MultiVOIP and the other end into the PC serial port. See Figure 3-11.

3.Connect a network cable to the ETHERNET 10/100 connector on the back of the MultiVOIP. Connect the other end of the cable to your network.

4.If you are connecting a station device such as an analog telephone, a fax machine, or a Key Telephone System (KTS) (FXS interface), or a PBX extension (FXO interface) to your MultiVOIP, connect one end of an RJ-11 phone cord to the Channel 1 FXS/FXO connector on the back MultiVOIP and the other end to the device or phone jack. You

MultiVOIP User Guide Mechanical Installation & Cabling

will define the interface in the Interface dial og box in the software when you configure the unit.

5.Repeat the above step to connect the remaining telephone equipment to the second channel on your Mult iVOIP.

6.Ensure that the unit is properly connected to earth ground by verifying that it is reliably grounded when mounted within a rack.

This can be accomplished by connec ting a grounding wire between the chassis and a metallic object t hat will provide an electrical ground.

7.Turn on power to the MultiVOIP by placing the ON/OFF switch on the back panel to the ON position. Wait for the BOOT LED on the MultiVOIP to go off before proceeding. This m ay take a few minutes.

Proceed to Chapter 4 to load the MultiVOIP software.

Chapter 4: Software Installation

MultiVOIP User Guide Software Installation

Introduction

Configuring software for your MultiVOIP entails three tasks: (1) loading the software onto the PC (this is “Software Installation and is discussed in this chapter), (2) setting values for telephony and IP parameters that will fit your system (this is “Technical Configuration” and it is discussed in Chapter 5 for T1/E1 MultiVOIP units and in Chapter 6 for analog MultiVOIP units), and (3) establishing “phonebooks” that contain the various dialing patterns for VOIP calls made to different locations (this is “Phonebook Configuratio n” and it is discusse d in Chapters 7, 8, and 9 for T1, E1, and analog MultiVOIP units respect ively).

Loading MultiVOIP Software onto the PC

The software loading procedure does not present every screen or option in the loading proc ess. It is assumed that someone wi t h a thorough knowledge of Windows and the software loading process is performing the installation.

The MultiVOIP software and User Guide are contained on the MultiVOIP product CD. Because the CD is auto-d etectable, it will start up automatically when you insert it into your CD-ROM drive. When you have finished loading your MultiVOIP software, you can view and print the User Guide by clicking on the View Manuals icon.

1.Be sure that your MultiVOIP has been properly cabled and that the power is turned on.

Software Installation MultiVOIP User Guide

2.Insert the MultiVOIP CD into your CD-ROM drive. The CD should start automatically. It may take 10 to 20 seconds for the Multi-Tech CD installation window to display.

If the Multi-Tech Installation CD window does not display automatically, click My Computer, then right click the CD ROM drive icon, click Open, and then click the Autorun icon.

3.When the Multi-Tech Installation CD dialog box appears, c lick the

Install Software icon.

MultiVOIP User Guide Software Installation

4.A ‘welcome’ screen appears.

Press Enter or click Next to continue.

Software Installation MultiVOIP User Guide

5.Follow the on-screen instructions to instal l your MultiVOIP software. The first screen asks you to choose the folder location of the files of the MultiVOIP software.

Choose a location and click Next.

MultiVOIP User Guide Software Installation

6. At the next screen, you must select a program folder location for the MultiVOIP software program icon.

Click Next. Transient progress screens will appear while files are being copied.

Software Installation MultiVOIP User Guide

7. On the next screen you can select the COM port that the command PC will use when communicating wit h the M ultiVoip unit. After software installation, the COM port can be re-set in the MultiVoip Software (from the sidebar menu, select Connection | Settings to access the COM Port Setup screen or use the keyboard shortcut Ctrl + G).

NOTE: If the COM port setting made here conflicts with the actual COM port resources available in the command PC, this error message will appear when the MultiVOIP program is launched. If this occurs, you must reset the COM port.

MultiVOIP User Guide Software Installation

8.A completion screen will appear.

Click Finish.

9. When setup of the MultiVOIP software is complete, you will be prompted to run the MultiVOIP software to configure the VOIP.

Software installation is complete at this point. You may proceed with Technical Configur ation now or not, at your convenience.

Technical Configuration instructions are in the next two chapters of this manual: Chap t er 5 for T1/E1 Mu ltiVOIP units and Chapter 6 for Analog MultiVOIP units.

Software Installation MultiVOIP User Guide

Un-Installing the MultiVOIP Configuration Software

1. To un-install the MultiVOIP configuration software, go to Start | Programs and locate the entry for the MultiVOIP program. Select Uninstall.

MultiVOIP User Guide Software Installation

2. Two confirmation screens wil l appear. Click Yes and OK when you are certain you want to continue with the uninstallation process.

3. A special warning message similar to that shown below ma y appear

concerning the MultiVOIP software’s “.bin” file. Click Yes.

Software Installation MultiVOIP User Guide

4. A completion screen will appear.

Click Finish.

Chapter 5: Technical Configuration

for Digital T1/E1 MultiVOIPs

(MVP2400, MVP2410, MVP3010)

MultiVOIP User Guide Technical Configuration (Digital Voips)

Configuring the Digital T1/E1 MultiVOIP

There are two ways in which the MultiVOI P must be configured before operation: technical configuration and phonebook configuration.

Technical Configuration. First, the MultiVOIP must be configured to operate with technical parameter settings that will match the equipment with which it interfaces. There are seven types of technical parameters that must be set.

These technical parameters pertain to (1) its operation in an IP network, (2) its operation with T1/E1 telephony equipment, (3) its transmission of voice and fax messages, (4) its interaction with SNMP (S imple Network Management Protocol) network management software (MultiVoipManager), (5) certain teleph ony attributes that are common to particular nations or regions, (6) its operation with a mail server on the same IP network (per SMTP parameters) such that log reports about VoIP telephone call traffic can be sent to the administrator by email, (7) implementing some common premium telephony features (Call Transfer, Call Hold, Call Waiting, Call I D – “Supplementary Services”), and (8) selecting the method by which log reports will be made accessible.

The process of specifying values for the various parameters in these seven categories is what we call “technical configuration ” and it is described in this chapter.

Phonebook Configuration. The second type of configuration required for the MultiVOIP pertains to the phone number dialing sequences that it will receive and transmit when handling calls. Dialing patter ns will be affected by both the PBX/telephony equipment and the other VOIP devices that the MultiVOIP unit interacts with. We call this “Phonebook Configurati on,” and it is described in Chapter 7: T1 Phonebook Configuration and Chapter 8: E1 Phonebook Configuration of this manual. Chapter 2, the Quick Start Instructions, presents additional examples relevant to the T1/E1 voips.

Local/Remote Configuration. The MultiVOIP must be configured locally at first (to establis h an IP address for the MultiVOIP unit). But changes to this initial configuration can be done either locally or remotely.

Local configuration is done through a connection between the “Command” port of the MultiVOIP and the COM port of the computer; the MultiVOIP configuration program is used.

MultiVOIP User Guide Technical Configuration (Digital Voips)

Remote configuration is done through a connection betwee n the MultiVOIP’s Ethernet (network) port and a computer connected to the same network. The computer could be miles or continents away from the MultiVOIP itself. There are two ways of d oing remote configuration and operation of the MultiVOIP unit: (1) using the MultiVoipManager SNMP program, or (2) using the MultiVOIP web browser interface program.

MultiVoipManager. MultiVoipManager is an SNMP agent program (Simple Network Management Protocol) that extends the capabilities of the MultiVOIP configuration program: MultiVoipManager allows the user to manage any number of VOIPs on a network, whereas the MultiVOIP configuration program can manage only the VOIP to which it is directly/locally connected. The MultiVoipManager can configure multiple VOIPs simultaneously, whereas the MultiVOIP configuration program can configure only one at a time.

MultiVoipManager may (but does not need to) reside on the same PC as the MultiVOIP configurat ion program. The MultiVoipM anager program is on the MultiVOIP Product CD. Updates, when applicable, may be posted at on the MultiTech FTP site. To download, go to

ftp://ftp.multitech.com/MultiVoip/.

Web Browser Interface. The MultiVOIP web browser GUI gives access to the same commands and configuration parameters as are available in the MultiVOIP Windows GUI except f or logging functions. When using the web browser GUI, logging can be d one by email (the SMTP option).

Functional Equivalence. The MultiVOIP configuration program is required to do the initial configurat ion (that is, setting an IP address for the MultiVOIP unit) so that the VOIP unit can communicate with the MultiVoipManager program or with the web browser GUI. Management of the VOIP after that point can be done from any of these three programs since they all offer essentially the same functionality. Functionally, either the MultiVoipManager program or the web browser GUI can replace the MultiVOIP configuration program after the initial configuration is complete ( with minor exceptions, as noted).

WARNING: Do not attempt to interface the MultiVOIP unit with

two control programs simultaneously ( that is, by accessing the MultiVOIP configuratio n program via the Command Port and either the MultiVoipManager program or the web browser interface via the Ethernet Port). The results of using two programs to control a single VOIP simultaneously would be unpredictable.

MultiVOIP User Guide Technical Configuration (Digital)

Local Configuration

This manual describes loc al configuration only. For information on remote configuration and management, see the MultiVoipManager documentation.

Pre-Requisites

To complete the configuration of the MultiVOIP unit, you must know several things about the overall system.

Before configuring your MultiVOIP Gateway unit, you must kn ow the values for several IP and T1/E1 parameters that describe the IP network system and telephony system (PBX or telco central office equipment) with which the di gital MultiVOIP will interact. If you plan to receive log reports on phone traffic by email (SMTP), you must arrange to have an email address assigned to the VOIP unit on the email server on your IP network.

IP Parameters

The following parameters must be known about the network (LAN, WAN, Internet, etc.) to which the MultiVOIP wi ll connect:

Ask your computer network

➼

administrator.

IP Ne twork Paramete r s :

• IP Address

• IP Mask

• Gateway

• Domain Name Server (DNS) Info

(not implemented; for future use)

Write down the values for these IP parameters. You will need to enter these values in the “IP Parameters” screen in the Configuration section of the MultiVOIP software. You must have this IP information about every VOIP in the system.

Record for each VOIP Site in System

Info needed to operate:

all MultiVOIP models.

MultiVOIP User Guide Technical Configuration (Digital Voips)

T1 Telephony Parameters (for MVP2400 & MVP2410)

The following parameters must be known about the PBX or telco central office equipment to which the T1 MultiVOIP will connect:

T1 Phone Parameters

➼

Ask phone company or PBX maintainer.

T1 T elephon y Parameters:

• Which frame format is used? ESF___ or D4___

• Which CAS or PRI protocol is used? ______________

• Clocking: Does the PBX or telco switch use

• Which line coding is used? AMI___ or B8ZS___

Write down the values for these T1 parameters. You will need to enter these values in the “T1/E1 Parameters” screen in the Configuration section of the MultiVOIP software.

Record fo r this VOIP Site

internal or external clocking? _________________

Note that the setting used in the voip unit will be the opposite of the setting used by the telco/PBX.

Info needed to operate:

MVP2400 MVP2410

MultiVOIP User Guide Technical Configuration (Digital)

E1 Telephony Parameters (for MVP3010)

The following parameters must be known about the PBX or telco central office equipment to which the E1 MultiVOIP will connect:

E1 Phone Parameters

➼

Ask phone company or PBX maintainer.

E1 Telephony Parameters:

• Which frame format is used? Double Frame_____

• Which CAS or PRI protocol is used? ______________

• Clocking: Does the PBX or telco switch use

internal or external clocking? _________________

Note that the setting used in the voip unit will be the opposite of the setting used by the telco/PBX.

• Which line coding is used? AMI___ or HDB3___

• Pulse shape level?: (most commonly 0 to 40 meters)

Write down the values for these E1 parameters. You will need to enter these values in the “T1/E1 Parameters” screen in the Configuration section of the MultiVOIP software.

Record for this VOIP S ite

MultiFrame w/ CRC4 modified_____

Info needed to operate:

MVP3010

MultiFrame w/ CRC4_____

MultiVOIP User Guide Technical Configuration (Digital Voips)

SMTP Parameters (for email call log reporting)

required if log repo rts of

VOIP call traffic

are to be sent by email

SMTP Parameters Preparation Task:

Optional

Ask Mail Server administrator to set up email account (with password) for the MultiVOIP unit itself. Be sure to give a unique identifier to each individual MultiVOIP unit. .

Get the IP address of the mail server computer, as well.

To: I. T. De pa r tm ent re: email account for VOIP

voip-unit2@biggytech.com

MultiVOIP User Guide Technical Configuration (Digital)

Local Configuration Procedure (Summary)

After the MultiVOIP configuration software has been installed in the ‘Command’ PC (which is connected to the MultiVOIP unit), several steps must be taken to configure the MultiVOIP to function in its specific setting. Although the summary below includes all of these steps, some are optional.

1. Check Power and Cabling.

2. Start MultiVOIP Configuration Program.

3. Confirm Connection.

4. Solve Common Connection Problems. A. Fixing a COM Port Problem. B. Fixing a Cabling Problem.

5. Familiarize yourself with configuration parameter screens and how

to access them.

6. Set IP Parameters.

7. Enable web browser GUI (optional).

8. Set Voice/Fax Parameters.

9. Set T1/E1 Parameters.

10. Set ISDN Parameters (if applicable).

11. Set SNMP Parameters (applicable if M ultiVoipManager remote

management software is used).

12. Set Regional Parameters (Ph one S ignaling Tones and C ade nces).

13. Set Custom Tones and Cadences (optional).

14. Set SMTP Parameters (applicable if L og Reports are via Email).

15. Set Log Reporting Method (GUI, locally in MultiVOI P

Configuration program; SN MP, remotely in MultiVoipManager program; or SMTP, via email).

16. Set Supplementary Services Parameters. The Supplementary

Services screen allows voip deployment of features that are normally found in PBX or PSTN systems (e.g., call transfer and call waiting).

17. Set Baud Rate (of COM port connection to ‘Command’ PC).

18. View Syste m I nformation and set updating i nt erval (option al).

19. Save the MultiVOIP configuration.

20. Create a User Default Configuration (optional).

MultiVOIP User Guide Technical Configuration (Digital Voips)

Local Configuration Procedure (Detailed)

You can begin the configuration process as a continuation of the MultiVOIP software installa tion. You can establish your configuration or modify it at any time by launching the M ultiVOIP program from the Windows Start menu.

1. Check Power and Cabling. Be sure the MultiVOIP is turned on and connected to the computer via the MultiVOIP’s Command Port (DB9 connector at computer’s COM port; RJ45 connector at MultiVOIP).

You must allow the MultiVOIP to finish booting before you launch the MultiVOIP Configuration Program. The RED boot LED turns itself off when the booting pr ocess is completed.

2. Start MultiVOIP Configuration Program. Launch the MultiVOIP program from the Windows Start menu (from the folder location determined during installation).

MultiVOIP User Guide Technical Configuration (Digital)

3. Confirm Connection. If the MultiVOIP is set for an available COM port and is correctly cabled to the PC, the MultiVOIP main screen will appear. (If the main screen appears grayed out and seems inaccessible, go to step 4.)

MultiVOIP User Guide Technical Configuration (Digital Voips)

In the lower left corner of the screen, the connection status of the MultiVOIP will be displayed. The messages in the lower left corner will change as detection occurs. The message “MultiVOIP Found” confirms that the MultiVOIP is in contact with the MultiVOIP configuration program. Skip t o step 5.

MultiVOIP User Guide Technical Configuration (Digital)

4.Solving Common Connection Problems.

A. Fixing a COM Port Problem. If the MultiVOIP main screen appears

but is grayed out and seems inaccessible, the COM port that was specified for its communication with the PC is unavailable and must be changed. An error message will appear.

To change the COM port setting, use the COM Port Setup dialog box, which is accessible via the keybo ard shortcut Ctrl + G or by going to the Connection pull-down menu and choosing “Sett i ngs.” In the “Select Port” field, select a COM port that is available on the PC. (If no COM ports are currently available, re-allocate COM port resources in the computer’s MS Windows operating system to make one available.)

Ctrl + G

MultiVOIP User Guide Technical Configuration (Digital Voips)

4B. Fixing a Cabling Problem. If the MultiVOIP cannot be located by the computer, two error messages will appear (s aying “Multi-VOIP Not Found” and “Phone Database Not Read”).

In this case, the MultiVOIP is simply disconnected from the network. For instructions on MultiVOIP cable connections, see the “Cabling” section of Chapte r 3.

5. Configuration Parameter Groups: Getting Familiar, Learning

About Access. The first part of configuration concerns IP parameters, Voice/FAX parameters, T1/E1 parameters, SNMP parameters, Regional parameters, SMTP parameters, Supplementary Services parameters, Logs, and System Information. In the MultiVOIP software, these seven types of parameters are grouped together under “Configuration” and each has its own dialog box for entering values .

Generally, you can reach the dialog box for these parameter groups in one of four ways: pulldown menu, toolbar icon, keyboard shortcut, or sidebar..

MultiVOIP User Guide Technical Configuration (Digital)

6. Set IP Parameters. This dialog box can be reached by pulldown

menu, toolbar icon, ke yboard shortcut, or sidebar.

Accessing “IP Parameters”

Pulldown Icon

Shortcut Sidebar

Ctrl + Alt + I

MultiVOIP User Guide Technical Configuration (Digital Voips)

In each field, enter the values that fit your particular network.

100

Multi-Tech Systems MVP24-48, MVP410, MVP2400, MVP810, VP210 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Chapter 1: Overview

About This Manual

Introduction to TI MultiVOIPs (MVP2400, MVP2410, & MVP24-48)

T1 Front Panel LEDs

T1 LED Descriptions

Introduction to EI MultiVOIPs (MVP3010 & MVP30-60)

E1 Front Panel LEDs

E1 LED Descriptions

Introduction to Analog MultiVOIPs (MVP-210/410/810 & MVP428)

Analog MultiVOIP Front Panel LEDs

Analog MultiVOIP LED Descriptions

Computer Requirements

Specifications

Specs for Digital T1 MultiVOIP Units

Specs for Digital E1 MultiVOIP Units

Specs for Analog MultiVOIP Units

Installation at a Glance

Related Documentation

Chapter 2: Quick Start Instructions

Introduction

MultiVOIP Startup Tasks

Phone/IP Details *Absolutely Needed* Before Starting the Installation

Gather IP Information

Gather Telephone Information

Obtain Email Address for VOIP (for email call log reporting)

Identify Remote VOIP Site to Call When you’re done installing the MultiVOIP, you’ll want to confirm that

Identify VOIP Protocol to be Used

Placement

The Command/Control Computer (Specs & Settings)

Quick Hookups

Load MultiVOIP Control Software onto PC

Phone/IP Starter Configuration

Phonebook Starter Configuration (with remote voip)

Outbound Phonebook

Inbound Phonebook

Phonebook Tips

Phonebook Example

Connectivity Test

Troubleshooting

Introduction

Safety Warnings

Lithium Battery Caution

Safety Warnings Telecom

Unpacking Your MultiVOIP

Unpacking the MVP2410/3010

Unpacking the MVP2400

Unpacking the MVP410/810

Unpacking the MVP210

Rack Mounting Instructions for MVP2410/3010 & MVP410/810

Safety Recommendations for Rack Installations

19-Inch Rack Enclosure Mounting Procedure

Cabling

Cabling Procedure for MVP2410/3010

Cabling Procedure for MVP2400

Cabling Procedure for MVP410/810

Cabling Procedure for MVP210

Chapter 4: Software Installation

Introduction

Loading MultiVOIP Software onto the PC

Un-Installing the MultiVOIP Configuration Software

Configuring the Digital T1/E1 MultiVOIP

Local Configuration

Pre-Requisites

IP Parameters

T1 Telephony Parameters (for MVP2400 & MVP2410)

E1 Telephony Parameters (for MVP3010)

SMTP Parameters (for email call log reporting)

Local Configuration Procedure (Summary)

Local Configuration Procedure (Detailed)

Phone/IP Details Absolutely Needed Before Starting the Installation