Multi-Tech Systems MVP24-48, MVP410, MVP2400, MVP810, VP210 User Manual
...
Voice / Fax over IP Networks
User Guide for Voice/IP Gateways
Digital Models
(T1, E1, ISDN-PRI):
MVP2400
MVP2410
MVP3010
Analog Models:
MVP210
MVP410
MVP810
User Guide
S000249C
Analog MultiVOIP Units (Models MVP210, MVP410 & MVP810)
Digital MultiVOIP Units (Models MVP2400, MVP2410, MVP3010,
MVP24-48 and MVP30-60)
This publication may not be reproduced, in whole or in part, without prior
expressed written permission from Multi-Tech Systems, Inc. All rights
reserved.
Copyright © 2002, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect
to the contents hereof and specifically disclaims any implied warranties of
merchantability or fitness for any particular purpose. Furthermore, Multi-Tech
Systems, Inc. re serves the right to revise this publication and to make change s
from time to time in the content hereof without obligation of Multi-Tech
Systems, Inc. to notify any person or organization of such revisions or changes.
Record of Revisions
Revision Description
A Initial Release.
(05/10/02)
B Index added.
(05/24/02)
C Updated for 4.03/6.03 software.
(10/11/02)
Patents
This Product is covered by one or more of the following U.S. Patent Numbers:
5.301.274; 5.309.562; 5.355.365; 5.355.65 3; 5.452.289; 5.453.986. Other Patents
Pending.
Trademark
Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo. Windows and
NetMeeting are registered trademarks of Microsoft.
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
(763) 785-3500 or (800) 328-9717
U.S. Fax: 763-785-9874
Technical Support: (800) 972-2439
http://www.multitech.com
2
CONTENTS
CONTENTS................................................................................................................3
CHAPTER 1: OVERVIEW.......................................................................................7
BOUT THIS MANUAL...............................................................................................8
A
I
NTRODUCTION TO TI MULTIVOIPS (MVP2400, MVP2410, & MVP24-48).........10
T1 Front Panel LEDs..........................................................................................12
T1 LED Descriptions.......................................................................................... 13
I
NTRODUCTION TO EI MULTIVOIPS (MVP3010 & MVP30-60)............................14
E1 Front Panel LEDs .........................................................................................16
E1 LED Descriptions..........................................................................................16
I
NTRODUCTION TO ANALOG MULTIVOIPS (MVP-210/410/810 & MVP 428)........18
Analog MultiVOIP Front Panel LEDs................................................................20
Analog MultiVOIP LED Descriptions ................................................................21
C
OMPUTER REQUIREMENTS.....................................................................................22
S
PECIFICATIONS.......................................................................................................23
Specs for Digital T1 MultiVOIP Units................................................................23
Specs for Digital E1 MultiVOIP Units................................................................24
Specs for Analog MultiVOIP Units.....................................................................25
I
NSTALLATION AT A GLANCE ..................................................................................26
R
ELATED DOCUMENTATION ....................................................................................26
CHAPTER 2: QUICK START INSTRUCTIONS.................................................27
I
NTRODUCTION........................................................................................................28
ULTIVOIP STARTUP TASKS .................................................................................28
M
Phone/IP Details *Absolutely Needed* Before Starting the Installation............29
Gather IP Information...................................................................................................29
Gather Telephone Information .....................................................................................29
Gather Telephone Information .....................................................................................30
Gather Telephone Information .....................................................................................30
Obtain Email Address for V OIP (for email call log reporting).....................................31
Identify Remote VOIP Site to Call...............................................................................31
Identify VOIP Protocol to be Used...............................................................................31
Placement ...........................................................................................................32
The Command/Control Computer (Specs & Settings)........................................32
Quick Hookups....................................................................................................33
Load MultiVOIP Control Software onto PC.......................................................35
Phone/IP Starter Configuration..........................................................................36
Phonebook Starter Configuration (with remote voip).........................................39
Outbound Phonebook...................................................................................................39
Inbound Phonebook......................................................................................................43
Phonebook Tips ..................................................................................................46
Phonebook Example ...........................................................................................49
Connectivity Test.................................................................................................54
Troubleshooting..................................................................................................58
3
Contents MultiVOIP User Guide
CHAPTER 3: MECHANICAL INSTALLATION AND CABLING...................59
NTRODUCTION........................................................................................................60
I
S
AFETY WARNINGS.................................................................................................60
Lithium Battery Caution .....................................................................................60
Safety Warnings Telecom....................................................................................60
U
NPACKING YOUR MULTIVOIP..............................................................................61
Unpacking the MVP2410/3010...........................................................................61
Unpacking the MVP2400....................................................................................62
Unpacking the MVP410/810...............................................................................63
Unpacking the MVP210......................................................................................64
R
ACK MOUNTING INSTRUCTIONS FOR MVP2410/3010 & MVP410/810................65
Safety Recommendations for Rack Installations.................................................66
19-Inch Rack Enclosure Mounting Procedure....................................................67
C
ABLING..................................................................................................................68
Cabling Procedure for MVP2410/3010..............................................................68
Cabling Procedure for MVP2400.......................................................................69
Cabling Procedure for MVP410/810..................................................................70
Cabling Procedure for MVP210.........................................................................72
CHAPTER 4: SOFTWARE INSTALLATION.....................................................74
I
NTRODUCTION........................................................................................................75
L
OADING MULTIVOIP SOFTWARE ONTO THE PC....................................................75
U
N-INSTALLING THE MULTIVOIP CONFIGURATION SOFTWARE.............................82
CHAPTER 5: TECHNICAL CONFIGURATION FOR DIGITA L T1/E1
MULTIVOIPS (MVP2400, MVP2410, MVP3010)................................................86
C
ONFIGURING THE DIGITAL T1/E1 MULTIVOIP.....................................................87
L
OCAL CONFIGURATION..........................................................................................89
Pre-Requisites.....................................................................................................89
IP Parameters................................................................................................................89
T1 Telephony Parameters (for MVP2400 & MVP2410)..............................................90
E1 Telephony Parameters (for MVP3010) ...................................................................91
SMTP Parameters (for email call log reporting)...........................................................92
Local Configuration Procedure (Summary).......................................................93
Local Configuration Procedure (Detailed).........................................................94
CHAPTER 6: TECHNICAL CONFIGURATION FOR ANALOG
MULTIVOIPS (MVP210/410/810)........................................................................161
C
ONFIGURING THE ANALOG MULTIVOIP .............................................................162
L
OCAL CONFIGURATION........................................................................................165
Pre-Requisites...................................................................................................165
IP Parameters..............................................................................................................165
Analog Telephony Interface Parameters (for MVP210/410/810)..............................166
SMTP Parameters (for email call log reporting).........................................................167
Local Configuration Procedure (Summary).....................................................168
Local Configuration Procedure (Detailed).......................................................169
4
MVP3000 MultiVOIP User GuideMultiVOIP Overview
CHAPTER 7: T1 PHONEBOOK CONFIGURATION......................................235
ONFIGURING THE MVP2400/2410 MULTIVOIP PHONEBOOKS..........................236
C
T1 P
HONEBOOK EXAMPLES...................................................................................254
3 Sites, All-T1 Example.....................................................................................254
Configuring Mixed Digital/Analog VOIP Systems ...........................................260
Call Completion Summaries.............................................................................270
Variations in PBX Characteristics....................................................................273
CHAPTER 8: E1 PHONEBOOK CONFIGURATION......................................274
MVP3010 I
NBOUND AND OUTBOUND MULTIVOIP PHONEBOOKS .......................275
Free Calls: One VOIP Site to Another.............................................................276
Local Rate Calls: Within Local Calling Area of Remote VOIP.......................277
National Rate Calls: Within Nation of Remote VOIP Site ...............................279
Inbound versus Outbound Phonebooks.............................................................280
P
HONEBOOK CONFIGURATION PROCEDURE...........................................................284
E1 P
HONEBOOK EXAMPLES...................................................................................298
3 Sites, All-E1 Example ....................................................................................298
Configuring Digital & Analog VOIPs in Same System.....................................305
Call Completion Summaries.......................................................................................314
Variations in PBX Characteristics....................................................................317
International Telephony Numbering Plan Resources.......................................318
CHAPTER 9: ANALOG PHONEBOOK CONFIGURATION.........................320
CHAPTER 10: OPERATION AND MAINTENANCE ......................................322
O
PERATION AND MAINTENANCE ...........................................................................323
System Information screen................................................................................323
Statistics Screens...............................................................................................325
About Call Progress..........................................................................................325
About Logs........................................................................................................331
About Reports...................................................................................................334
About IP Statistics............................................................................................. 335
About T1/E1 Statistics.......................................................................................339
M
ULTIVOIP PROGRAM MENU ITEMS.....................................................................347
Date and Time Setup.........................................................................................349
Obtaining Updated Firmware...........................................................................349
Implementing a Software Upgrade...................................................................353
Identifying Current Firmware Version .......................................................................353
Downloading Firmware..............................................................................................354
Downloading CAS Protocol.......................................................................................357
Downloading Factory Defaults...................................................................................360
Setting and Downloading User Defaults ..........................................................362
Setting a Password (Windows GUI) .................................................................364
Setting a Password (Web Browser GUI)..........................................................367
Un-Installing the MultiVOIP Software.............................................................368
Upgrading Software..........................................................................................370
FTP S
ERVER FILE TRANSFERS (“DOWNLOADS”)...................................................371
5
Contents MultiVOIP User Guide
WEB BROWSER INTERFACE...................................................................................381
S
YSLOG SERVER FUNCTIONS ................................................................................386
CHAPTER 11: WARRANTY, SERVICE, AND TECH SUPPORT..................389
L
IMITED WARRANTY.............................................................................................390
R
EPAIR PROCEDURES FOR U.S. AND CANADIAN CUSTOMERS...............................390
T
ECHNICAL SUPPORT.............................................................................................392
Contacting Technical Support..........................................................................392
CHAPTER 12: REGULATORY INFORMATION ............................................393
EMC, Safety, and R&TTE Directive Compliance.............................................394
FCC D
ECLARATION...............................................................................................394
Industry Canada...............................................................................................395
FCC Part 68 Telecom.......................................................................................395
Canadian Limitations Notice............................................................................396
APPENDIX A: EXPANSION CARD INSTALLATION
(MVP24-48 & MVP30-60)......................................................................................397
I
NSTALLATION.......................................................................................................398
O
PERATION............................................................................................................400
APPENDIX B: CABLE PINOUTS......................................................................401
A
PPENDIX B: CABLE PINOUTS..............................................................................402
Command Cable ...............................................................................................402
Ethernet Connector...........................................................................................402
T1/E1 Connector...............................................................................................403
Voice/Fax Channel Connectors........................................................................403
APPENDIX C: TCP/UDP PORT ASSIGNMENTS ...........................................405
W
ELL KNOWN PORT NUMBERS.............................................................................406
ORT NUMBER ASSIGNMENT LIST.........................................................................406
P
APPENDIX D: INSTALLATION INSTRUCTIONS
FOR MVP428 UPGRADE CARD.........................................................................407
INDEX .....................................................................................................................413
6
Chapter 1: Overview
7
Overview MultiVOIP User Guide
About This Manual
This manual is about Voice-over- I P prod ucts made by Multi-Tech
Systems, Inc. It describes three product groups.
1. T1 Digital MultiVOIP u nits, models MVP2400, MVP 2410, and
the capacity-doubling add-on expansion card, model MVP24-
48.
2. E1 Digital MultiVOIP un its, models, MVP3010 and the
capacity-doubling add-on expansion card, model MVP30-60.
3. Analog MultiVOIP units, models MVP810, MVP410, and
MVP210.
The table below describes the vital characteristics of these various
models.
MultiVOIP Product Family
Description
Model
MVP
2400
Function T1
digital
VOIP
unit
Capacity 24
channels24channels24added
Chassis/
Mounting
Description
Model
table
top
MVP
810
Function analog
voip
Capacity 8
channels
Chassis/
Mounting
19” 1U
rack
mount
MVP
2410
T1
digital
VOIP
unit
19” 1U
rack
mount
MVP
428
add-on
card
4 added
channels4channels2channels
circuit
card
only
MVP
24-48
T1
digital
VOIP
add-on
card
channels
circuit
card
only
MVP
410
analog
voip
19” 1U
rack
mount
MVP
3010
E1
digital
VOIP
unit
30
channels30added
19” 1U
rack
mount
MVP
210
analog
voip
table
top
MVP
30-60
E1
digital
VOIP
add-on
card
channels
circuit
card
only
8
MultiVOIP User Guide Overview
Variable Model/Version Icon and Typography. The MultiVOIP
product family is a coordinated set of products that can operate with
each other in a seamless fashion. For example, both the digital and
analog MultiVOIP units use the same graphic user interface (GUI) in
the MultiVOIP configurat ion software and both operate under a single
GUI in the MultiVoipManager rem ote management software. Because
this is the case, the various model numbers and version numbers of
MultiVOIP family products will each appear in various dialog boxes
and commands. But instead of showing these dialog boxes once for
each model in this manual, we substitute the following icon.
Figure 1-1: Variable Model/Version Icon
It indicates that, whatever MultiVOIP model you are using, all details
except the very model and version numbers themselves will be the
same regardless of the MultiVOIP model used. Also, in some cases, we
will use other typographic devices, like blank underlining
(“MultiVOIP ____”) to denote information that applies to any
and all of the products in this product family.
9
Overview MultiVOIP User Guide
Introduction to TI MultiVOIPs (MVP2400, MVP2410, & MVP24-48)
We proudly present MultiTech’s T1 Digital Multi-VOIP products.
The MVP2400 is a table-top model; the MVP2410 is a rack-mount
model; and the MVP24-48 is an add -on expansion card that doubles the
capacity of the MVP2410 without adding another chassis. All of these
voice-over-IP products have fax capabilities. All adhere to the North
American standard of T1 trunk telephony u sing digital 24-channel
time-division multiplexing, which allows 24 phone conversations to
occur on the T1 line simultaneously. All can also accommodate T1 lines
of the ISDN Primary Rate Interface type (ISDN-PRI).
Scale-ability. The MVP2400 and MV P2410 are tailore d to companies
needing more than a few voice-over-IP lines, but not needing carrierclass equipment. When expansion is needed, the MVP2410 can be fieldupgraded into a dual T1 unit b y installing the MVP24-48 kit, which is
essentially a second MultiVOIP motherboard that fits in an open
expansion-card slot in the MVP2410. The upgraded dual unit then
accommodates two T1 lines.
T1 VOIP Traffic. The MVP 2400/2410 accepts its outbound traffic from
a T1 trunk that’s connected to either a PBX or to a telco/carrier. The
MVP2400/2410 transforms the te lephony signal s into IP packets for
transmission on LANs, WANs, or the Internet. Inbound IP data traffic
is converted to telephony data and signaling.
When connected to PBX. When connected to a PBX, the
MVP2400/2410 creates a netw ork node served b y 10/100-Base T
connections. Local PBX phone extensions gain toll-free access to all
phone stations directly connected to the VOIP network. Phone
extensions at any VOIP location also gain toll-free access to the entire
local public-switched telephone netw ork ( PSTN) at every other VOIP
location in the system.
When connected to PSTN. When the T1 line(s) connected to the
MVP2400/2410 are connected directly to the PSTN, the unit becomes a
Point-of-Presence server dedicated to local calls off-net.
H.323 & SIP. Being H.323 compatible, t he MVP2400/2410 can place
calls to telephone equipment at remote IP network l ocations that also
contain H.323 compatible voice-over-IP gateways. It will interface with
H.323 software and H.323 gatekeeper units. H.323 specifications also
bring to voip telephony many sp ecial features common to conve ntional
telephony. H.323 features of this kind that have been implemented into
the MuliVOIP include Call Hold, Call Waiting, Call Name
10
MultiVOIP User Guide Overview
Identification, Call Forwarding (from the H.450 standard), and Call
Transfer (H.450.2 from H.323 Version 2). The fourth version of the
H.323 standard improves system resource usage (esp. logical port or
socket usage) by handling call signaling more compactly and allowing
use of the low-overhead UDP protocol instead of the error-correcting
TCP protocol where possible.
The MultiVOIP is also SIP-compatible. However, H.450 Supplementary
Services features can be used under H.323 only and not under SIP.
The MultiVOIP2 400/2410 comes equipped with a v ar i ety of data
compression capabilities, including G.723, G.72 9, and G.711 and
features DiffServ quality-of-service (QoS) capabilities.
VOIP Functions. The MultiVOIP MVP2400/2410 gateway performs
four basic functions: (a) it converts a dialed number into an IP address,
(b) it sends voice over the data network, (c) it establishes a connection
with another VOIP gateway at a re mote site, and (d ) it receives voice
over the data network. Voice is handled as IP packets with a variety of
compression options. Each T1 connection to the MultiVOIP provides 24
time-slot channels to connect to the telco or to serve phone or fax
stations connected to a PBX.
Ports. The MVP2400/2410 also has a 10/100 Mbps Ethernet LAN
interface, and a Command port for configuration. An MVP2410
upgraded with the MVP24-48 kit will have two Ethernet LAN interfaces
and two Command ports.
Management. Configuration and system management c an be done
locally with the MultiVOIP configuration software. After an IP address
has been assigned locally, other configuration can be done remotely
using the MultiVOIP web browser GUI. Remote system management
can be done with the MultiVoipManager SNMP software or via the
MultiVOIP web browser GUI. All of these control software packages
are included on the Product CD.
11
Overview MultiVOIP User Guide
T1 Front Panel LEDs
The MVP2400, MVP2410, and MVP24-48 all use a commo n main circuit
board or motherboard. Consequently the LED indicators are the same
for all.
Figure 1-2. MultiVOIP MVP2400 Front Panel
Active LEDs. The MVP2410 front panel has two sets of identical LEDs.
In the MVP2410 as shipped (that is, without an expansion card), the
left-hand set of LEDs is functional where as the right-hand set is not.
When the MVP2410 has been upgraded with an MVP24-48 kit, the
right-hand set of LEDs will al so become active.
Figure 1-3. MultiVOIP MVP2410 Chassis
12
MultiVOIP User Guide Overview
T1 LED Descriptions
The descriptions below apply to all digital T1 MultiVOIP units.
MVP2400/2410 Front Panel LED Definitions
MVP2400/2410 Front Panel LED Definitions
LED NAME DESCRIPTION
Power Indicates presence of power.
Boot
RCV Receive. Lights when receiving data on Ethernet
XMT Transmit. Lights when transmitting data on
LNK Link. When lit, VOIP “sees” the hub or network
COL Colli sion. Lit w hen data collisio ns occur.
T1 When lit, indicates presence of T1 connection.
E1 E1. Not supported.
PRI PRI. On if T1 line is of ISDN-Primary-Rate type.
ONL Online. This LED is on when frame
IC IC LED is on when Internal Clocking is selected in
LC Indicates Loss of Carrier.
LS Indicates Loss of Signal.
After power up, the Boot LED will be on for about 10
seconds while the MVP2400/2410 is booting.
port.
Ethernet port.
via the Ethernet connection.
synchronizatio n has been established on the
T1/E1 link.
T1/E1 configuration.
Test For testing purposes only.
13
Overview MultiVOIP User Guide
Introduction to EI MultiVOIPs (MVP3010 & MVP30-60)
We proudly present MultiTech’s E1 Digital Multi-VOIP products. The
MVP3010 is a rack-mount model and the MVP30-60 is an add-on
expansion card that doubles the capacity of the MVP3010 without
adding another chassis. All of these voice-over-IP products have fax
capabilities. All adhere to the European st andard of E1 trunk telephony
using digital 30-channel time-division multiplexing, which allows 30
phone conversations to occur on the E1 line simultaneously. All can
also accommodate E1 lines of the ISDN Primary Rate Interface type
(ISDN-PRI).
Scale-ability. The MVP3010 is tailored to companies needing more
than a few voice-over-IP lines, but not needing carrier-class equipment.
When expansion is needed, the MVP3010 can be field-upgraded into a
dual E1 unit by installing th e MVP30-60 kit, which is essentially a
second MultiVOIP motherboard that fits into an open expansion-card
slot in the MVP3010. The upgraded dual unit then accommodates two
E1 lines.
E1 VOIP Traffic. The MVP3010 accepts its outbound traffic from a E1
trunk that’s connected to either a PBX or to a telco/carrier. The
MVP3010 transforms the telephony signals into IP packets for
transmission on LANs, WANs, or the Internet. Inbound IP data traffic
is converted to telephony data and signaling.
When connected to PBX. When connected to a PBX, the MVP3010
creates a network node served by 10/100-Base T connectio ns. Local
PBX phone extensions gain t oll-free access to all phone stations directly
connected to the VOIP network. Phone extensions at any VOIP location
also gain local-rate access to the e ntire local public-switched telephone
network (PSTN) at every other VOIP location in the system.
When connected to PSTN. When the E1 line(s) connected to the
MVP3010 are connected directly to the PSTN, the unit becomes a Pointof-Presence server dedicated to local calls off-net.
H. 323 & SIP. Being H .323 compatible, the MVP3010 c an place calls t o
telephone equipment at remote IP network locations that also contain
H.323 compatible voice-over-IP gateways. It will interface with H.3 23
software and H.323 gatekeeper units. H.323 specifications also bring to
voip telephony many special features common to conventional
telephony. H.323 features of this kind that have been implemented into
the MuliVOIP include Call Hold, Call Waiting, Call Identification, Call
Forwarding (from the H.450 st andard), and C all T ransfer (H.450.2 from
14
MultiVOIP User Guide Overview
H.323 Version 2). The fourth version of the H.323 standard improves
system resource usage (esp. logical port or socket usage) by handling
call signaling more compactly and allowing use of the low-overhead
UDP protocol inste ad of the error-corre cting TCP protocol where
possible.
The MultiVOIP is also SIP-compatible. However, H.450
Supplementary Services features can be used under H.323 only and not
under SIP.
The MultiVOIP3010 comes equippe d with a variety of data
compression capabilities, including G.723, G.72 9, and G.711 and
features DiffServ quality-of-service (QoS) capabilities.
VOIP Functions. The MultiVOIP MVP3010 gateway performs four
basic functions: (a) it converts a dialed number into an IP address, (b) it
sends voice over the data network, (c) it establishes a connection with
another VOIP gateway at a remote site, and (d) it receives voice over
the data network. Voice is handled as IP packets with a variety of
compression options. Each E1 connection to the MultiVOIP provides 30
time-slot channels to connect to the telco or to serve phone or fax
stations connected to a PBX.
Ports. The MVP3010 also has a 10/100 M b ps Ethernet LAN interface,
and a Command port for configuration. An MVP3010 upgraded with
the MVP30-60 kit will have two Ethernet LAN interf aces a nd tw o
Command ports.
Management. Configuration and system management c an be done
locally with the MultiVOIP configuration software. After an IP address
has been assigned locally, other configuration can be done remotely
using the MultiVOIP web browser GUI. Remote system management
can be done with the MultiVoipManager SNMP software or via the
MultiVOIP web browser GUI. All of these control software packages
are included on the Product CD.
15
Overview MultiVOIP User Guide
E1 Front Panel LEDs
Because the M V P3010 and MVP30-60 both use a common main circuit
card or motherboard, the LED indicators are the same for both.
Figure 1-4. MultiVOIP MVP3010 Chassis
Active LEDs. The MVP3010 front panel has two sets of identical LEDs.
In the MVP3010 as shipped (that is, without an expansion card), the
left-hand set of LEDs is functional where as the right-hand set is not.
When the MVP3010 has been upgraded with an MVP30-60 kit, the
right-hand set of LEDs will al so become active.
E1 LED Descriptions
MVP3010 Front Panel LED Definitions
MVP3010 Front Panel LED Definitions
LED NAME DESCRIPTION
Power Indicates presence of power.
Boot
RCV Receive. Lights when receiving data on Ethernet
XMT Transmit. Lights when transmitting data on
LNK Link. When lit, VOIP “sees” the hub or network
COL Colli sion. Lit w hen data collisio ns occur.
After power up, the Boot LED will be on for about 10
seconds while the MVP3010 is booting.
port.
Ethernet port.
via the Ethernet connection.
16
MultiVOIP User Guide Overview
MVP3010 Front Panel LED Definitions (cont’d)
T1 T1. Not supported.
E1 E1. When lit, indicates presence of E1
connection.
PRI PRI. On if E1 line is of ISDN-Primary-Rate type.
ONL Online. This LED is on when frame
synchronizatio n has been established on the
T1/E1 link.
IC IC LED is on when Internal Clocking is selected
in T1/E1 configuratio n.
LC Indicates Loss of Carrier.
LS Indicates Loss of Signal.
Test For testing purposes only. For testi ng purposes
only.
17
Overview MultiVOIP User Guide
Introduction to Analog MultiVOIPs (MVP-210/410/810 & MVP428)
VOIP: The Free Ride. We proudly present Multi-Tech's MVP210/410/810 generation of MultiVOIP Voice-over-IP Gateways. They
allow voice/fax communication to be trans mitted at no additional
expense over your existing IP network, which has ordinarily been dataonly. To access this free voice and fax communication, you simply
connect the MultiVOIP to your telephone equipment and your existing
Internet connection. These analog MultiVOIPs inter-operate readily
with T1 or E1 MultiVOIPs units.
Capacity. The MultiVOIP model MVP810 is a eight-channel unit, the
MVP410 a four-channel unit, and t he MVP210 a two- channel unit. All
of these MultiVOIP units have a 10/100Mbps Ethernet interface and a
command port for configuration. The M V P428 is an expansion circuit
card for the four-channel MVP410 that turns it into an eight- channel
voip.
Mounting. Mechanically, the MVP410 and MVP810 MultiVOIPs are
designed for a one-high industry-standard EIA 19-inch rack enclosure.
By contrast, the MVP210 is a table-top unit. The product must be
installed by qualified service personnel in a restricted-access area, in
accordance with Articles 110-16, 10-17, and 11 0-18 of the National
Electrical Code, ANSI/NFPA 70.
Phone System Transparency. These MultiVOIPs inter-operate with a
telephone switch or PBX, acting as a s witching device that directs voice
and fax calls over an IP network. The MultiVOIPs have “phonebooks,”
directories which determine to who call s may be made and the
sequences that must be used to complete calls through the MultiVOIP.
The phonebooks allow the phone user to interact with the VOIP system
just as they would with an ordinary PBX or telco switch. When the
phonebooks are set, special dialing sequence s are minimized or
eliminated altogether. Once the call destination is determined, the
phonebook settings determine whether the des tination VOIP unit must
strip off or add dialing digits to make the call appear at its destination
to be a local call.
H.323 & SIP. The MultiVOIP supports the H.323 standards- based
protocol enabling your MultiVOIP to participate in real-time
conferencing with other third-party VOIP Gateways or endpoints that
support the H.323 protocol (for examp le, Microsoft NetMee t ing
H.323 standard defines how endpoints make and receive calls, how
endpoints negotiate a common set of audio and data capabilities, how
information is formatted and sent o ver the network, and how endpoint s
communicate with their respective Gatekeepers.
18
®
). The
MultiVOIP User Guide Overview
H.323 specifications also bring to voip telephony many special features
common to conventional telephony. H.323 features of this kind that
have been implemented into the MuliVOIP include Call Hold, Call
Waiting, Call Identification, Call Forwarding (from the H.45 0 standard),
and Call Transfer (H.450.2 from H.323 Version 2). The fourth version of
the H.323 standard improves system resource usage (esp. logical port or
socket usage) by handling call signaling more compactly and allowing
use of the low-overhead UDP protocol instead of the error-correcting
TCP protocol where possible.
The MultiVOIP is also SIP-compatible. However, H.450 Supplementary
Services features can be used under H.323 only and not under SIP.
Gatekeepers. Gatekeeper software is optional and when used in a
network, it typically resides on a de signated PC. It acts as the central
point for all calls within its zo ne and provides call control services to all
registered endpoints. In addition, Gatekeepers can perform bandwidth
management through support for Bandwidth Request, Confirm, and
Reject messages.
Management. Configuration and system management c an be done
locally with the MultiVOIP configuration software. After an IP address
has been assigned locally, other configuration can be done remotely
using the MultiVOIP web browser GUI. Remote system management
can be done with the MultiVoipManager SNMP software or via the
MultiVOIP web browser GUI. All of these control software packages
are included on the Product CD.
Power
XMT RCVXSG RSG XMTRCV XSGRSGXMT RCV XSGRSG
RCV XMT COLLNK XMTRCV XS G RSG
Voice /Fax 1 Voice/Fax 2Voice/Fax 3 Voi ce/Fax 4EthernetBoot
XMT RCVXSG RSG
XMT RCV XSGRSG
XMTRCV XSG RSG
XMTRCV XSG RSG
Vo ice/Fax 5 Voice/Fax 6Voice/Fax 7Voice/ Fax 8
Figure 1-5: MVP-410/810 Chassis
Figure 1-6: MVP-210 Chassis
19
Overview MultiVOIP User Guide
Analog MultiVOIP Front Panel LEDs
LED Types. The MultiVOIPs have two types of LEDs on their front
panels:
(1) general operation LED indicators (for power, booti ng, a nd
ethernet functions), and
(2) channel operation LED indicators which describe the data
traffic and performance in each VOIP data channel.
Active LEDs. On both the MVP410 and MVP810, there are eight sets of
channel-operation LEDs. However, on the MVP410, only the lower
four sets of channel-operation LEDs are functional. On the MVP810, all
eight sets are functional.
Voice/Fax 5 Voic e/ Fax 6 Voice/ Fax 7 Voi ce/Fa x 8
Power
Ethernet
Boot
RCV XMT COL LNK
XMT RCV XSG RSG XMT RCV XSG RS G XMT RCV XSG RSG
Voice/ Fax 1
Voice/ Fax 2 Voi ce/Fa x 3
XMT RCV XSG RS G
XMT RCV XSG RSG
Figure 1-7. MVP410/810 Front Panel
XMT RCV XSG RSG
XMT RC V XSG RSG
Voice/ Fax 4
XMT RC V XSG RSG
Similarly, the MVP210 has the general-operation indicator LEDs and
two sets of channel-operation LEDs, one for each channel.
Figure 1-8. MVP210 Front Panel
20
MultiVOIP User Guide Overview
Analog MultiVOIP LED Descriptions
MVP-210/410/810 Front Panel LED Definitions
LED NAME DESCRIPTION
General Operation LEDs (one set on each MultiVOIP model)
Power Indicates presence of power.
Boot
After power up, the Boot LED will be on briefly while the
MultiVOIP is booting. It lights whenever the MultiVOIP is
booting or downloading a setup configuration data set.
Ethernet RCV. Receive. Lights (blinks) when receiving data on
Ethernet port.
XMT. Transmit. Lights (blinks) when transmitting
data on Ethernet port. ..
LNK. Link. When lit, VOIP “sees” the hub or network
via the Ethernet connection. ..
COL. Collision. Lit when data collisions occur. ..
Channel-Operation LEDs (one set for each channel)
XMT
RCV
XSG
RSG
Transmit. This indicator blinks when voice packets
are being tran smitted to the local area network.
Receive. This indicator blinks when voice packets
are being received from the local area network.
Transmit Signal. This indicator lights when the FXS-
configured channel is off-hook, the FXO-configured
channel is receiving a ring from the Telco, or the M
lead is active on the E&M configured channel. That is,
it lights when the MultiVOIP is receiving a ring from
the PBX.
Receive Signal. This indicator lights when the FXS-
configured channel is ringing, the FXO-configured
channel has taken the line off-hook, or the E lead is
active on the E&M-configured channel.
21
Overview MultiVOIP User Guide
Computer Requirements
The computer on which the MultiVOIP’ s configuration program is
installed must meet these requirements:
• must be IBM-compatible PC wit h M S Windows operating
system;
• must have an available COM port for connection to the
MultiVOIP.
However, this PC does not need to be connected to the MultiVOIP
permanently. It only needs to be connected when local configuration
and monitoring are done. Nearly all configuration and monitoring
functions can be done re motely via the IP network.
22
MultiVOIP User Guide Overview
Specifications
Specs for Digital T1 MultiVOIP Units
Digital T1 MultiVOIP Specifications
Parameter
……/Model
Operating
Voltage(s)
Mains
Frequencies
Power
Consumption
Mechanical
Dimensions
Weight
MVP-2410
MVP-2400 MVP-2410
w/ MVP24-48
Expansion
Card
External
transformer:
1.6A@5v
100-240 VAC
1.2 - 0.6 A
100-240 VAC
1.2 - 0.6 A
50/60 Hz 50/60 Hz 50/60 Hz
13 watts 17 watts 27 watts
6.2” W x
9” D x
1.4” H
15.8cm W x
22.9cm D x
3.6cm H
1.8lbs
(.82kg)
1.75”H x
17.4”W x
8.75”D
4.5cm H x
44.2 cm W x
22.2 cm D
7.1 lbs.
(3.2 kg)
1.75”H x
17.4”W x
8.75”D
4.5cm H x
44.2 cm W x
22.2 cm D
7.5 lbs.
(3.4 kg)
2.2lbs (.98kg)
with transformer
23
Overview MultiVOIP User Guide
Specs for Digital E1 MultiVOIP Units
Digital E1 MultiVOIP Specifications
Parameter
……/Model
Operating
Voltage(s)
Mains
Frequencies
Power
Consumption
Mechanical
Dimensions
Weight
MVP-3010 MVP-3010
w/ MVP30-60
Expansion
Card
100-240 VAC
1.2 - 0.6 A
100-240 VAC
1.2 - 0.6 A
50/60 Hz 50/60 Hz
17 watts 27 watts
1.75”H x
17.4”W x
8.75”D
4.5cm H x
44.2 cm W x
22.2 cm D
7.1 lbs.
(3.2 kg)
1.75”H x
17.4”W x
8.75”D
4.5cm H x
44.2 cm W x
22.2 cm D
7.5 lbs.
(3.4 kg)
24
MultiVOIP User Guide Overview
Specs for Analog MultiVOIP Units
Analog MultiVOIP Specifications
Parameter
……/Model
Operating
Voltage(s)
Mains
Frequencies
Power
Consumption
Mechanical
Dimensions
Weight 1.8lbs (.82kg)
MVP210 MVP410 MVP810
External
transformer:
3A @5V
50/60 Hz 50/60 Hz 50/60 Hz
19 watts 29 watts 46 watt s
6.2” W x
9” D x
1.4” H
15.8cm W x
22.9cm D x
3.6cm H
2.6lbs (1.17kg)
with transformer
100-240 VAC
1.2 - 0.6 A
1.75”H x
17.4”W x
8.5”D
4.5cm H x
44.2 cm W x
21.6 cm D
7.1 lbs.
(3.2 kg)
or
MVP410 + 428
100-240 VAC
1.2 - 0.6 A
1.75”H x
17.4”W x
8.5”D
4.5cm H x
44.2 cm W x
21.6 cm D
7.7 lbs.
(3.5 kg)
25
Overview MultiVOIP User Guide
Installation at a Glance
The basic steps of installing yo ur MultiVOIP network involve
unpacking the units, connecting the cables, and configuring the units
using management software (MultiVOIP Configuration software) and
confirming connectivity with another voip site. This process results in a
fully functional Voice-Over-IP network.
Related Documentation
The MultiVOIP User Guide (the document yo u are now reading) comes
in electronic form and is included on your system CD. It presents indepth information on the fea tures and functionality of M ulti-Tech’s
MultiVOIP Product Family.
TM
The CD media is produced using Adobe Acrobat
printing the user guide. To view or print your copy of a user guide,
load Acrobat Reader
on the MultiVOIP CD and is also a free download from Adobe’s Web
Site:
TM
on your system. The Acrobat Reader is included
for viewing and
www.adobe.com/prodindex/acrobat/readstep.html
This MultiVOIP User Guide is also available on Multi-Tech’s Web site
at:
http://www.multitech.com
Viewing and printing a user guide from the Web also requires that you
have the Acrobat Reader loaded on your system. To select the MultiVOIP
User Guide from the Multi- Tech Systems home page, click Documents and then click
MultiVOIP Family in the product list drop-down window. All documents for this
MultiVOIP Product Family will be displayed. You can then choose User Guide
(MultiVOIP Product Family ) to view or downloa d the .pdf file.
26
Chapter 2: Quick Start Instructions
27
Quick Start Instructions MultiVOIP User Guide
Introduction
This chapter gets the MultiVOIP up and running quickly. The details
we’ve skipped to make this brief can be found elsewhere in the m anual
(see Table of Contents and Index).
MultiVOIP Startup Tasks
Task Summary
●●●● Collecting Phone/IP
Details (vital!)
The MultiVOIP must be configured to
interface with your particular phone
system and IP network. To do so,
certain details must be known about
those phone and IP systems.
●●●● Placement Decide where you’ll mount the voip.
●●●● The Command/Control
Computer:
Specs & Settings
Some modest minimum specifications
must be met. A COM port must be set
up.
●●●● Hookup Connect power, phone, and data cables
per diagram.
●●●● Software Installation This is the configuration program.
It’s a standard Windows software
installation.
●●●● Phone/IP Starter
Configuration
●●●● Phonebook Starter
Configuration
You will enter phone numbers and IP
addresses. You’ll use default parameter
values where possible to get the system
running quickly.
The phonebook is where you specify
how calls will be routed. To get the
system running quickly, you’ll make
phonebooks for just two voip sites.
●●●● Connectivity Test You’ll find out if your voip system can
carry phone calls between two si tes.
That means you’re up and run ning !
●●●● Troubleshooting Detect and remedy any problems that
might have prevented connectivity.
28
MultiVOIP User Guide Quick Start Instructions
Phone/IP Details *Absolutely Needed* Before Starting the Installation
Gather IP Information
Ask your computer network
➼
administrator.
IP Network Parameters:
@
• IP Address
• IP Mask
• Gateway
• Domain Name Server (DNS) Info
(not implemented; for future use)
Record for each VOIP Site
in System
Gather Telephone Information
T1 Phone Parameters
➼
Ask phone company or
PBX maintainer.
T1 T elephon y Parameters:
@
• Which frame format is used? ESF___ or D4___
• Which CAS or PRI protocol is used? ______________
• Clocking: Does the PBX or telco switch use
• Which line coding is used? AMI___ or B8ZS___
• Pulse shape level?: (most commonly 0 to 40 meters)
Record for this VOIP Site
internal or external clocking? _________________
Note that the setting used in the voip unit will be the
opposite of the setting used by the telco/PBX.
Info needed to operate:
all MultiVOIP models.
Info needed to operate:
MVP2400
MVP2410
29
Quick Start Instructions MultiVOIP User Guide
Phone/IP Details *Absolutely Needed* (cont’d)
Gather Telephone Information
E1 Phone Parameters
➼
Ask phone company or
PBX maintainer.
E1 Telephony Parameters:
@
• Which frame format is used? Double Frame_____
• Which CAS or PRI protocol is used? ______________
• Clocking: Does the PBX or telco switch use
internal or external clocking? _________________
Note that the setting used in the voip unit will be the
opposite of the setting used by the telco/PBX.
• Which line coding is used? AMI___ or HDB3___
• Pulse shape level?: (most commonly 0 to 40 meters)
Record fo r this VOIP Site
MultiFrame w/ CRC4 modified_____
Gather Telephone Information
Info needed to operate:
MVP3010
MultiFrame w/ CRC4_____
Analog Phone Parameters
➼
Ask phone company or
telecom manager.
Analog Telephony Interface Parameters:
@
• Which interface type (or “signaling”) is used?
• If FXS, determine whether the line will be used for a
phone, fax, or KTS (key telephone system)
• If FXO, determine if line will be an analog PBX
extension or an analog line from a telco central office
• If E&M, determine these aspects of the E&M trunk
line from the PBX:
• What is its Type (1, 2, 3, 4, or 5)?
• Is it 2-wire or 4-wire?
• Is it Dial-Tone or Wink?
Record for this VOIP Site
E&M_____ FXS/FXO_____
30
Needed for:
MVP810
MVP410
MVP210
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