Multi-Tech Systems MVP-2410, E1, MultiVOIPTM, MVP-3010 User Manual

Voice / Fax over IP Networks

User Guide for Voice/IP Gateways

Digital Models (T1, E1, ISDN-PRI):

MVP-2410/3010

User Guide

S000384A

Digital MultiVOIP Units (Models MVP2410, MVP3010) Upgrade Units (MVP24-48 and MVP30-60)

This publication may not be reproduced, in whole or in part, without prior expressed

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the

contents hereof and specifically disclaims any implied warranties of merchantability or

fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the

right to revise this publication and to make changes from time to time in the content

hereof without obligation of Multi-Tech Systems, Inc. to notify any person or

organization of such revisions or changes.

Record of Revisions

Revision Description

A Doc re-organization. Follows S000249K. (09/26/05)

Describes 4.08 software release.

Patents

This Product is covered by one or more of the following U.S. Patent Numbers: 6151333,

5757801, 5682386, 5.301.274; 5.309.562; 5.355.365; 5.355.653; 5.452.289; 5.453.986. Other

Patents Pending.

Trademark

Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo. Windows and NetMeeting

are registered trademarks of Microsoft.

Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, Minnesota 55112 (763) 785-3500 or (800) 328-9717; U.S. Fax: 763-785-9874 Technical Support: (800) 972-2439

http://www.multitech.com

2

CONTENTS

CHAPTER 1: OVERVIEW .......................................................................................6

ABOUT THIS MANUAL...............................................................................................7

INTRODUCTION TO TI MULTIVOIPS (MVP2410 & MVP24-48)...............................9

T1 Front Panel LEDs..........................................................................................15

INTRODUCTION TO EI MULTIVOIPS (MVP3010 & MVP30-60) ............................17

E1 Front Panel LEDs .........................................................................................23

E1 LED Descriptions..........................................................................................24

SPECIFICATIONS ......................................................................................................25

Specs for Digital T1 MultiVOIP Units................................................................25

Specs for Digital E1 MultiVOIP Units................................................................26

INSTALLATION AT A GLANCE ..................................................................................27

RELATED DOCUMENTATION....................................................................................27

CHAPTER 2: QUICK START INSTRUCTIONS.................................................28

CHAPTER 3: MECHANICAL INSTALLATION AND CABLING...................30

INTRODUCTION........................................................................................................31

SAFETY WARNINGS .................................................................................................31

Lithium Battery Caution .....................................................................................31

Safety Warnings Telecom....................................................................................31

UNPACKING YOUR MULTIVOIP..............................................................................32

Unpacking the MVP2410/3010...........................................................................32

RACK MOUNTING INSTRUCTIONS ............................................................................33

Safety Recommendations for Rack Installations.................................................34

19-Inch Rack Enclosure Mounting Procedure.................................................... 35

CABLING .................................................................................................................36

Cabling Procedure..............................................................................................36

CHAPTER 4: SOFTWARE INSTALLATION.....................................................38

INTRODUCTION........................................................................................................39

LOADING MULTIVOIP SOFTWARE ONTO THE PC....................................................39

UN-INSTALLING THE MULTIVOIP CONFIGURATION SOFTWARE .............................46

CHAPTER 5: TECHNICAL CONFIGURATION................................................49

CONFIGURING THE MULTIVOIP..............................................................................50

LOCAL CONFIGURATION..........................................................................................53

Pre-Requisites.....................................................................................................53

IP Parameters................................................................................................................54

T1 Telephony Parameters (for MVP2410)...................................................................55

E1 Telephony Parameters (for MVP3010)...................................................................56

SMTP Parameters (for email call log reporting)...........................................................57

Config Info CheckList..................................................................................................58

Local Configuration Procedure (Summary).......................................................59

Local Configuration Procedure (Detailed).........................................................60

Modem Relay......................................................................................................87

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Contents MultiVOIP User Guide

CHAPTER 6: T1 PHONEBOOK CONFIGURATION......................................170

T1 VERSUS E1 TELEPHONY ENVIRONMENTS.........................................................171

CONFIGURING T1 (NAM) TELEPHONY MULTIVOIP PHONEBOOKS......................171

T1 PHONEBOOK EXAMPLES...................................................................................189

3 Sites, All-T1 Example.....................................................................................189

Configuring Mixed Digital/Analog VOIP Systems ...........................................195

Call Completion Summaries.............................................................................204

Variations in PBX Characteristics....................................................................207

CHAPTER 7: E1 PHONEBOOK CONFIGURATION......................................208

E1 VERSUS T1 TELEPHONY ENVIRONMENTS.........................................................209

E1-STANDARD INBOUND AND OUTBOUND MULTIVOIP PHONEBOOKS.................209

Free Calls: One VOIP Site to Another.............................................................210

Local Rate Calls: Within Local Calling Area of Remote VOIP.......................211

National Rate Calls: Within Nation of Remote VOIP Site...............................213

Inbound versus Outbound Phonebooks.............................................................214

PHONEBOOK CONFIGURATION PROCEDURE...........................................................218

E1 PHONEBOOK EXAMPLES...................................................................................231

3 Sites, All-E1 Example ....................................................................................231

Configuring Digital & Analog VOIPs in Same System.....................................238

Call Completion Summaries.......................................................................................246

Variations in PBX Characteristics....................................................................249

International Telephony Numbering Plan Resources.......................................250

CHAPTER 8: OPERATION AND MAINTENANCE........................................252

OPERATION AND MAINTENANCE ...........................................................................253

System Information screen................................................................................253

Statistics Screens ..............................................................................................256

About Call Progress..........................................................................................256

About Logs........................................................................................................264

About IP Statistics.............................................................................................271

About Link Management...................................................................................276

About Registered Gateway Details...................................................................287

About Alternate Server Statistics......................................................................290

About Packetization Time.................................................................................294

MULTIVOIP PROGRAM MENU ITEMS .....................................................................297

Configuration Option........................................................................................299

Configuration Port Setup..................................................................................299

Date and Time Setup.........................................................................................300

Obtaining Updated Firmware...........................................................................300

Implementing a Software Upgrade...................................................................304

Identifying Current Firmware Version.......................................................................304

Downloading Firmware..............................................................................................305

Downloading CAS Protocol.......................................................................................308

Downloading Factory Defaults...................................................................................310

Setting and Downloading User Defaults ..........................................................313

Setting a Password (Windows GUI).................................................................316

Setting a Password (Web Browser GUI)..........................................................320

4

MultiVOIP User Guide ContentsVOIP

Un-Installing the MultiVOIP Software.............................................................321

Upgrading Software..........................................................................................323

FTP SERVER FILE TRANSFERS (“DOWNLOADS”)...................................................324

WEB BROWSER INTERFACE ...................................................................................334

SYSLOG SERVER FUNCTIONS ................................................................................340

CHAPTER 9 WARRANTY, SERVICE, AND TECH SUPPORT.....................343

LIMITED WARRANTY.............................................................................................344

REPAIR PROCEDURES FOR U.S. AND CANADIAN CUSTOMERS ...............................344

TECHNICAL SUPPORT ............................................................................................346

Contacting Technical Support..........................................................................346

CHAPTER 10: REGULATORY INFORMATION............................................347

EMC, Safety, and R&TTE Directive Compliance.............................................348

FCC DECLARATION...............................................................................................348

Industry Canada ...............................................................................................349

FCC Part 68 Telecom.......................................................................................349

Canadian Limitations Notice............................................................................350

WEEE Statement...............................................................................................351

APPENDIX A: CABLE PINOUTS......................................................................352

APPENDIX A: CABLE PINOUTS..............................................................................353

Command Cable ...............................................................................................353

Ethernet Connector...........................................................................................353

T1/E1 Connector...............................................................................................354

Voice/Fax Channel Connectors........................................................................354

ISDN BRI RJ-45 Pinout Information................................................................356

ISDN Interfaces: “ST” and “U” .....................................................................357

APPENDIX B: TCP/UDP PORT ASSIGNMENTS............................................358

WELL KNOWN PORT NUMBERS.............................................................................359

PORT NUMBER ASSIGNMENT LIST.........................................................................359

APPENDIX C: INSTALLATION INSTRUCTIONS FOR MVP428 UPGRADE

CARD.......................................................................................................................360

INSTALLATION INSTRUCTIONS FOR MVP428 UPGRADE CARD ..............................361

INDEX.....................................................................................................................366

5

Chapter 1: Overview

6

MultiVOIP User Guide Overview

About This Manual

This manual is about Voice-over-IP products made by Multi-Tech Systems, Inc. It describes three analog MultiVOIP units, models MVP810, MVP410, and MVP210.

These MultiVOIP units can inter-operate with other contemporary analog MultiVOIP units (MVP130 & MVP130FXS), with contemporary BRI MultiVOIP units (MVP410ST & MVP810ST), with contemporary digital T1/E1/ISDN-PRI MultiVOIP units (MVP2410 and MVP3010), and with the earlier generation of MultiVOIP products (MVP200, MVP400, MVP800, MVP120, etc.)

The table below (on next page) describes the vital characteristics of the various models described in this manual.

How to Use This Manual. In short, use the index and the examples. When our readers crack open this large manual, they generally need one of two things: information on a very specific software setting or technical parameter (about telephony or IP) or they need help when setting up phonebooks for their voip systems. The index gives quick access to voip settings and parameters. It’s detailed. Use it. The best way to learn about phonebooks is to wade through examples like those in our chapters on T1 (North American standard) Phonebooks and E1 (Euro standard) Phonebooks. Finally, this manual is meant to be comprehensive. If you notice that something important is lacking, please let us know.

Additional Resources. The MultiTech web site (www.multitech.com) offers both a list of Frequently Asked Questions (the MultiVOIP FAQ) and a collection of resolutions of issues that MultiVOIP users have encountered (these are Troubleshooting Resolutions in the searchable Knowledge Base).

7

Overview MultiVOIP User Guide

MultiVOIP Product Family

MVP-

2410

Description

Model

Function T1

digital VOIP unit

Capacity 24

channels

Chassis/ Mounting

19” 1U

rack mount

MVP

24-48

T1 digital VOIP add-on card

24 added channels

circuit card only

Description

Model

Function analog

Capacity 8

Chassis/ Mounting

MVP 810

voip

channels

19” 1U rack mount

MVP 428

add-on card

4 added channels

circuit card only

MVP 410

analog voip

4

channels

19” 1U rack mount

Description

Model

MVP810ST MVP410ST

Function ISDN-BRI voip ISDN-BRI voip Capacity 4 ISDN lines

(8 B-channels)

Chassis/

19” 1U rack mount 19” 1U rack mount

2 ISDN lines (4 B-channels)

Mounting

1. “BRI” means Basic Rate Interface.

E1 digital VOIP unit

channels

19” 1U rack mount

MVP 210

analog voip

Table top

MVP 3010

30

2

channels

E1 digital VOIP add-on card

30 added

channels

circuit card only

MVP130/

130FXS

analog voip

1

channel

table

top

MVP

30-60

8

MultiVOIP User Guide Overview

Introduction to TI MultiVOIPs (MVP2410 & MVP24-48)

We proudly present MultiTech’s T1 Digital Multi-VOIP products. The MVP2410 is a rack-mount model; and the MVP24-48 is an add-on expansion card that doubles the capacity of the MVP2410 without adding another chassis. These voice-over-IP products have fax capabilities. These models adhere to the North American standard of T1 trunk telephony using digital 24-channel time-division multiplexing, which allows 24 phone conversations to occur on the T1 line simultaneously. They can also accommodate T1 lines of the ISDN Primary Rate Interface type (ISDN-PRI).

Figure 1-1. MultiVOIP MVP2410 LEDs

Scale-ability. The MVP2410 is tailored to companies needing more than a few voice-over-IP lines, but not needing carrier-class equipment. When expansion is needed, the MVP2410 can be field-upgraded into a dual T1 unit by installing the MVP24-48 kit, which is essentially a second MultiVOIP motherboard that fits in an open expansion-card slot in the MVP2410. The upgraded dual unit then accommodates two T1 lines.

T1 VOIP Traffic. The MVP2410 accepts its outbound traffic from a T1 trunk that’s connected to either a PBX or to a telco/carrier. The MVP2410 transforms the telephony signals into IP packets for transmission on LANs, WANs, or the Internet. Inbound IP data traffic is converted to telephony data and signaling.

When connected to PBX. When connected to a PBX, the MVP2410 creates a network node served by 10/100-Base T connections. Local PBX phone extensions gain toll-free access to all phone stations directly connected to the VOIP network. Phone extensions at any VOIP location also gain toll-free access to the entire local public-switched telephone network (PSTN) at every other VOIP location in the system.

When connected to PSTN. When the T1 line(s) connected to the MVP2410 are connected directly to the PSTN, the unit becomes a Pointof-Presence server dedicated to local calls off-net.

9

Overview MultiVOIP User Guide

H.323, SIP & SPP. Being H.323 compatible, the MVP2410 can place calls to telephone equipment at remote IP network locations that also contain H.323 compatible voice-over-IP gateways. It will interface with H.323 software and H.323 gatekeeper units. H.323 specifications also bring to voip telephony many special features common to conventional telephony. H.323 features of this kind that have been implemented into the MultiVOIP include Call Hold, Call Waiting, Call Name Identification, Call Forwarding (from the H.450 standard), and Call Transfer (H.450.2 from H.323 Version 2). The fourth version of the H.323 standard improves system resource usage (esp. logical port or socket usage) by handling call signaling more compactly and allowing use of the low-overhead UDP protocol instead of the error-correcting TCP protocol where possible.

The MultiVOIP is also SIP-compatible. (“SIP” means Session Initiation Protocol.) However, H.450 Supplementary Services features can be used under H.323 only and not under SIP.

SPP (Single-Port Protocol) is a non-standard protocol developed by Multi-Tech. SPP is not compatible with the “Proprietary” protocol used in Multi-Tech’s earlier generation of voip gateways. SPP offers advantages in certain situations, especially when firewalls are used and when dynamic IP address assignment is needed. However, when SPP is used, certain features of SIP and H.323 will not be available and SPP will not inter-operate with voip systems using H.323 or SIP.

Data Compression & Quality of Service. The MultiVOIP MVP2410 comes equipped with a variety of data compression capabilities, including G.723, G.729, and G.711 and features DiffServ quality-ofservice (QoS) capabilities.

VOIP Functions. The MultiVOIP MVP2410 gateway performs four basic functions: (a) it converts a dialed number into an IP address, (b) it sends voice over the data network, (c) it establishes a connection with another VOIP gateway at a remote site, and (d) it receives voice over the data network. Voice is handled as IP packets with a variety of compression options. Each T1 connection to the MultiVOIP provides 24 time-slot channels to connect to the telco or to serve phone or fax stations connected to a PBX.

Ports. The MVP2410 has one 10/100 Mbps Ethernet LAN interface and one Command port for configuration. An MVP2410 upgraded with the MVP24-48 kit will have two Ethernet LAN interfaces and two Command ports.

PSTN Failover Feature. The MultiVOIP can be programmed to divert calls to the PSTN temporarily in case the IP network fails.

10

MultiVOIP User Guide Overview

RADIUS Support. Inter-operation with a RADIUS server allows for call accounting (especially for billing) on a voip system. The MultiVOIP supports inter-operation with RADIUS servers for the RADIUS accounting function (but not the RADIUS authentication function).

STUN Support. The STUN protocol (Simple Traversal of UDP through NATs (Network Address Translation)) assists with the packet routing functions of devices behind NAT firewalls or routers. The MultiVOIP supports inter-operation with STUN servers and NATs (SIP based environment only).

Gatekeeper. T1 voip systems can have gatekeeper functionality by adding, as an endpoint, a Multi-Tech standalone gatekeeper (special software residing in separate hardware). Gatekeepers are optional but useful within voip systems. The gatekeeper acts as the ‘clearinghouse’ for all calls within its zone. MultiTech’s stand-alone gatekeeper software performs all of the standard gatekeepers functions (address translation, admission control, and bandwidth control) and also supports many valuable optional functions (call control signaling, call authorization, bandwidth management, and call management).

Management. Configuration and system management can be done locally with the MultiVOIP configuration software. After an IP address has been assigned locally, other configuration can be done remotely using the MultiVOIP web browser GUI. Remote system management can be done with the MultiVoipManager SNMP software or via the MultiVOIP web browser GUI. All of these control software packages are included on the Product CD.

11

Overview MultiVOIP User Guide

While the web GUI’s appearance differs slightly, its content and organization are essentially the same as that of the Windows GUI (except for logging).

12

MultiVOIP User Guide Overview

The primary advantage of the web GUI is remote access for control and configuration. The controller PC and the MultiVOIP unit itself must both be connected to the same IP network and their IP addresses must be known.

Once you’ve begun using the web browser GUI, you can go back to the MultiVOIP Windows GUI at any time. However, you must log out of the web browser GUI before using the MultiVOIP Windows GUI.

13

Overview MultiVOIP User Guide

Logging of System Events. MultiTech has built SysLog Server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems.

The SysLog Server resides in the MultiVOIP unit itself. To implement this functionality, you will need a SysLog client program (sometimes referred to as a “daemon”). SysLog client programs, both paid and freeware, can be obtained from Kiwi Enterprises, among other firms. See www.kiwisyslog.com

. SysLog client programs essentially give you a means of structuring console messages for convenience and ease of use.

MultiTech Systems does not endorse any particular SysLog client program. SysLog client programs by any qualified provider should suffice for use with MultiVOIP units. Kiwi’s brief description of their SysLog program indicates the typical scope of such programs. “Kiwi Syslog Daemon is a freeware Syslog Daemon for the Windows platform. It receives, logs, displays and forwards Syslog messages from hosts such as routers, switches, Unix hosts and any other syslog enabled device. There are many customizable options available.”

14

MultiVOIP User Guide Overview

Supplementary Telephony Services. The H.450 standard (an addition to H.323) brings to voip telephony more of the premium features found in PSTN and PBX telephony. MultiVOIP units offer five of these H.450 features: Call Transfer, Call Hold, Call Waiting, Call Name Identification (not the same as Caller ID), and Call Forwarding. (The first four features are found in the “Supplementary Services” window; the fifth, Call Forwarding, appears in the Add/Edit Inbound phonebook screen.) Note that the first three features are closely related. All of these H.450 features are supported for H.323 operation only; they are not supported for SIP or SPP.

T1 Front Panel LEDs

The MVP2410 and MVP24-48 both use a common main circuit board or motherboard. Consequently the LED indicators are the same for both.

Active LEDs. The MVP2410 front panel has two sets of identical LEDs. In the MVP2410 as shipped (that is, without an expansion card), the left-hand set of LEDs is functional whereas the right-hand set is not.

When the MVP2410 has been upgraded with an MVP24-48 kit, the right-hand set of LEDs will also become active.

Figure 1-2: MVP2410 LEDs

T1 LED Descriptions. The descriptions below apply to the digital T1 MultiVOIP units. The MVP2410 has four sets of LEDs plus a lone LED at its far right end. As viewed from the front of the MVP2410, it is the two left groups that are active and present feedback about the operation of the unit. If an MVP24-48 expansion card is added to the MVP2410, the two LED groups on the right become operational with respect to the second T1 connection.

15

Overview MultiVOIP User Guide

MVP2410 Front Panel LED Definitions

LED NAME DESCRIPTION

Power Indicates presence of power.

Boot

After power up, the Boot LED will be on for about 10 seconds while the MVP2410 is booting.

FDX Full-Duplex & Collision LED. This LED indicates

whether the Ethernet connection is half-duplex or fullduplex (FDX) and, in half-duplex mode, indicates occurrence of data collisions. LED is on constantly for full-duplex mode; LED is off constantly for half-duplex mode. When operating in half-duplex mode, the LED will flash during data collisions.

LNK Link/Activity LED. This LED is lit if Ethernet

connection has been made. It is off when the link is down (i.e., when no Ethernet connection exists). While link is up, this LED will flash off to indicate data activity.

T1 When lit, indicates presence of T1 connection.

E1 E1. Not supported.

PRI PRI. On if T1 line is of ISDN-Primary-Rate type.

ONL Online. This LED is on when frame synchroni-

zation has been established on the T1/E1 link.

IC IC LED is on when Internal Clocking is selected in

T1/E1 configuration.

LC Indicates Loss of Carrier.

LS Indicates Loss of Signal.

Test For testing purposes only.

16

MultiVOIP User Guide Overview

Introduction to EI MultiVOIPs (MVP3010 & MVP30-60)

We proudly present MultiTech’s E1 Digital Multi-VOIP products. The MVP3010 is a rack-mount model and the MVP30-60 is an add-on expansion card that doubles the capacity of the MVP3010 without adding another chassis. All of these voice-over-IP products have fax capabilities. All adhere to the European standard of E1 trunk telephony using digital 30-channel time-division multiplexing, which allows 30 phone conversations to occur on the E1 line simultaneously. All can also accommodate E1 lines of the ISDN Primary Rate Interface type (ISDN-PRI).

Figure 1-3. MultiVOIP MVP3010 Chassis

Scale-ability. The MVP3010 is tailored to companies needing more than a few voice-over-IP lines, but not needing carrier-class equipment. When expansion is needed, the MVP3010 can be field-upgraded into a dual E1 unit by installing the MVP30-60 kit, which is essentially a second MultiVOIP motherboard that fits into an open expansion-card slot in the MVP3010. The upgraded dual unit then accommodates two E1 lines.

E1 VOIP Traffic. The MVP3010 accepts its outbound traffic from an E1 trunk that’s connected to either a PBX or to a telco/carrier. The MVP3010 transforms the telephony signals into IP packets for transmission on LANs, WANs, or the Internet. Inbound IP data traffic is converted to telephony data and signaling.

When connected to PBX. When connected to a PBX, the MVP3010 creates a network node served by 10/100-Base T connections. Local PBX phone extensions gain toll-free access to all phone stations directly connected to the VOIP network. Phone extensions at any VOIP location also gain local-rate access to the entire local public-switched telephone network (PSTN) at every other VOIP location in the system.

When connected to PSTN. When the E1 line(s) connected to the MVP3010 are connected directly to the PSTN, the unit becomes a Pointof-Presence server dedicated to local calls off-net.

17

Overview MultiVOIP User Guide

H. 323, SIP, & SPP. Being H.323 compatible, the MVP3010 can place calls to telephone equipment at remote IP network locations that also contain H.323 compatible voice-over-IP gateways. It will interface with H.323 software and H.323 gatekeeper units. H.323 specifications also bring to voip telephony many special features common to conventional telephony. H.323 features of this kind that have been implemented into the MultiVOIP include Call Hold, Call Waiting, Call Identification, Call Forwarding (from the H.450 standard), and Call Transfer (H.450.2 from H.323 Version 2). The fourth version of the H.323 standard improves system resource usage (esp. logical port or socket usage) by handling call signaling more compactly and allowing use of the low-overhead UDP protocol instead of the error-correcting TCP protocol where possible.

The MultiVOIP is also SIP-compatible. (“SIP” means Session Initiation Protocol.) However, H.450 Supplementary Services features can be used under H.323 only and not under SIP.

SPP (Single-Port Protocol) is a non-standard protocol developed by Multi-Tech. SPP is not compatible with the “Proprietary” protocol used in Multi-Tech’s earlier generation of voip gateways. SPP offers advantages in certain situations, especially when firewalls are used and when dynamic IP address assignment is needed. However, when SPP is used, certain features of SIP and H.323 will not be available and SPP will not inter-operate with voip systems using H.323 or SIP.

Data Compression & Quality of Service. The MultiVOIP3010 comes equipped with a variety of data compression capabilities, including G.723, G.729, and G.711 and features DiffServ quality-of-service (QoS) capabilities.

VOIP Functions. The MultiVOIP MVP3010 gateway performs four basic functions: (a) it converts a dialed number into an IP address, (b) it sends voice over the data network, (c) it establishes a connection with another VOIP gateway at a remote site, and (d) it receives voice over the data network. Voice is handled as IP packets with a variety of compression options. Each E1 connection to the MultiVOIP provides 30 time-slot channels to connect to the telco or to serve phone or fax stations connected to a PBX.

Ports. The MVP3010 also has a 10/100 Mbps Ethernet LAN interface, and a Command port for configuration. An MVP3010 upgraded with the MVP30-60 kit will have two Ethernet LAN interfaces and two Command ports.

PSTN Failover Feature. The MultiVOIP can be programmed to divert calls to the PSTN temporarily in case the IP network fails.

RADIUS Support. Inter-operation with a RADIUS server allows for call accounting (especially for billing) on a voip system. The MultiVOIP

18

MultiVOIP User Guide Overview

supports inter-operation with RADIUS servers for the RADIUS accounting function (but not the RADIUS authentication function).

STUN Support. The STUN protocol (Simple Traversal of UDP through NATs (Network Address Translation)) assists with the packet routing functions of devices behind NAT firewalls or routers. The MultiVOIP supports inter-operation with STUN servers and NATs (SIP based environment only).

Gatekeeper. E1 voip systems can have gatekeeper functionality by adding, as an endpoint, a Multi-Tech standalone gatekeeper (special software residing in separate hardware). Gatekeepers are optional but useful within voip systems. The gatekeeper acts as the ‘clearinghouse’ for all calls within its zone. MultiTech’s stand-alone gatekeeper software performs all of the standard gatekeepers functions (address translation, admission control, bandwidth control, and zone management) and also supports many valuable optional functions (call control signaling, call authorization, and bandwidth management).

Management. Configuration and system management can be done locally with the MultiVOIP configuration software. After an IP address has been assigned locally, other configuration can be done remotely using the MultiVOIP web browser GUI. Remote system management can be done with the MultiVoipManager SNMP software or via the MultiVOIP web browser GUI. All of these control software packages are included on the Product CD.

19

Overview MultiVOIP User Guide

While the web GUI’s appearance differs slightly, its content and organization are essentially the same as that of the Windows GUI (except for logging).

20

MultiVOIP User Guide Overview

The primary advantage of the web GUI is remote access for control and configuration. The controller PC and the MultiVOIP unit itself must both be connected to the same IP network and their IP addresses must be known.

Once you’ve begun using the web browser GUI, you can go back to the MultiVOIP Windows GUI at any time. However, you must log out of the web browser GUI before using the MultiVOIP Windows GUI.

21

Overview MultiVOIP User Guide

Logging of System Events. MultiTech has built SysLog Server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems.

The SysLog Server resides in the MultiVOIP unit itself. To implement this functionality, you will need a SysLog client program (sometimes referred to as a “daemon”). SysLog client programs, both paid and freeware, can be obtained from Kiwi Enterprises, among other firms. See www.kiwisyslog.com

. SysLog client programs essentially give you a means of structuring console messages for convenience and ease of use.

MultiTech Systems does not endorse any particular SysLog client program. SysLog client programs by any qualified provider should suffice for use with MultiVOIP units. Kiwi’s brief description of their SysLog program indicates the typical scope of such programs. “Kiwi Syslog Daemon is a freeware Syslog Daemon for the Windows platform. It receives, logs, displays and forwards Syslog messages from hosts such as routers, switches, Unix hosts and any other syslog enabled device. There are many customizable options available.”

22

MultiVOIP User Guide Overview

Supplementary Telephony Services. The H.450 standard (an addition to H.323) brings to voip telephony more of the premium features found in PSTN and PBX telephony. MultiVOIP units offer five of these H.450 features: Call Transfer, Call Hold, Call Waiting, Call Name Identification (not the same as Caller ID), and Call Forwarding. (The first four features are found in the “Supplementary Services” window; the fifth, Call Forwarding, appears in the Add/Edit Inbound phonebook screen.) Note that the first three features are closely related. All of these H.450 features are supported for H.323 operation only; they are not supported for SIP or SPP.

E1 Front Panel LEDs

Because the MVP3010 and MVP30-60 both use a common main circuit card or motherboard, the LED indicators are the same for both.

Figure 1-4: MVP3010 LEDs

Active LEDs. The MVP3010 front panel has two sets of identical LEDs. In the MVP3010 as shipped (that is, without an expansion card), the left-hand set of LEDs is functional whereas the right-hand set is not.

When the MVP3010 has been upgraded with an MVP30-60 kit, the right-hand set of LEDs will also become active.

23

Overview MultiVOIP User Guide

E1 LED Descriptions

MVP3010 Front Panel LED Definitions

LED NAME DESCRIPTION

Power Indicates presence of power.

Boot After power up, the Boot LED will be on for

about 10 seconds while the MVP3010 is booting.

FDX Full-Duplex & Collision LED. This LED indicates

whether the Ethernet connection is half-duplex or fullduplex (FDX) and, in half-duplex mode, indicates occurrence of data collisions. LED is on constantly for full-duplex mode; LED is off constantly for halfduplex mode. When operating in half-duplex mode, the LED will flash during data collisions.

LNK Link/Activity LED. This LED is lit if Ethernet

connection has been made. It is off when the link is down (i.e., when no Ethernet connection exists). While link is up, this LED will flash off to indicate data activity.

T1 T1. Not supported.

E1 E1. When lit, indicates presence of E1

connection.

PRI PRI. On if E1 line is of ISDN-Primary-Rate type.

ONL Online. This LED is on when frame

synchronization has been established on the T1/E1 link.

IC IC LED is on when Internal Clocking is selected

in T1/E1 configuration.

LC Indicates Loss of Carrier.

LS Indicates Loss of Signal.

Test For testing purposes only.

24

MultiVOIP User Guide Overview

Specifications

Specs for Digital T1 MultiVOIP Units

Digital T1 MultiVOIP Specifications

Parameter ……/Model

Operating Voltage/Current

Mains Frequencies Power Consumption Mechanical Dimensions

Weight

MVP-2410

100-240 VAC

1.2 - 0.6 A 50/60 Hz 50/60 Hz

17 watts 27 watts

1.75”H x

17.4”W x

8.75”D

4.5cm H x

44.2 cm W x

22.2 cm D

7.1 lbs. (3.2 kg)

MVP-2410 w/ MVP24-48 Expansion Card

100-240 VAC

1.2 - 0.6 A

1.75”H x

17.4”W x

8.75”D

4.5cm H x

44.2 cm W x

22.2 cm D

7.5 lbs. (3.4 kg)

25

Overview MultiVOIP User Guide

Specs for Digital E1 MultiVOIP Units

Digital E1 MultiVOIP Specifications

Parameter ……/Model

Operating Voltage/Current

Mains Frequencies Power Consumption Mechanical Dimensions

Weight

MVP-3010 MVP-3010

w/ MVP30-60 Expansion Card

100-240 VAC

1.2 - 0.6 A

100-240 VAC

1.2 - 0.6 A

50/60 Hz 50/60 Hz 17 watts 27 watts

1.75”H x

17.4”W x

8.75”D

4.5cm H x

44.2 cm W x

22.2 cm D

7.1 lbs. (3.2 kg)

1.75”H x

17.4”W x

8.75”D

4.5cm H x

44.2 cm W x

22.2 cm D

7.5 lbs. (3.4 kg)

26

MultiVOIP User Guide Overview

Installation at a Glance

The basic steps of installing your MultiVOIP network involve unpacking the units, connecting the cables, and configuring the units using management software (MultiVOIP Configuration software) and confirming connectivity with another voip site. This process results in a fully functional Voice-Over-IP network.