Multi-Tech Systems MTD-H5 User Manual

TM

QuickCarrier

MTD-H5 User Guide

USB-D

QUICKCARRIER USB-D MTD-H5 USER GUIDE

QuickCarrier USB-D MTD-H5 User Guide

Models: MTD-H5

Part Number: S000551, Version 1.4

Copyright

This publication may not be reproduced, in whole or in part, without the specific and express prior written permission signed by an executive officer of
Multi-Tech Systems, Inc. All rights reserved. Copyright © 2013 by Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties, whether express, implied or by estoppels, with respect to the content, information,
material and recommendations herein and specifically disclaims any implied warranties of merchantability, fitness for any particular purpose and non­infringement.

Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of
Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

Trademarks

QuickCarrier is a trademark. The Multi-Tech logo is a registered trademark of Multi-Tech Systems, Inc. All other brand and product names are trademarks or
registered trademarks of their respective companies.

Legal Notices

The Multi-Tech products are not designed, manufactured or intended for use, and should not be used, or sold or re-sold for use, in connection with
applications requiring fail-safe performance or in applications where the failure of the products would reasonably be expected to result in personal injury or
death, significant property damage, or serious physical or environmental damage. Examples of such use include life support machines or other life
preserving medical devices or systems, air traffic control or aircraft navigation or communications systems, control equipment for nuclear facilities, or
missile, nuclear, biological or chemical weapons or other military applications (“Restricted Applications”). Use of the products in such Restricted
Applications is at the user’s sole risk and liability.

MULTI-TECH DOES NOT WARRANT THAT THE TRANSMISSION OF DATA BY A PRODUCT OVER A CELLULAR COMMUNICATIONS NETWORK WILL BE
UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE, NOR DOES MULTI-TECH WARRANT ANY CONNECTION OR ACCESSIBILITY TO ANY CELLULAR
COMMUNICATIONS NETWORK. MULTI-TECH WILL HAVE NO LIABILITY FOR ANY LOSSES, DAMAGES, OBLIGATIONS, PENALTIES, DEFICIENCIES, LIABILITIES,
COSTS OR EXPENSES (INCLUDING WITHOUT LIMITATION REASONABLE ATTORNEYS FEES) RELATED TO TEMPORARY INABILITY TO ACCESS A CELLULAR
COMMUNICATIONS NETWORK USING THE PRODUCTS.

Contacting Multi-Tech

Knowledge Base

The Knowledge Base provides immediate access to support information and resolutions for all Multi-Tech products. Visit http://www.multitech.com/kb.go.

Support Portal

To create an account and submit a support case directly to our technical support team, visit: https://support.multitech.com.

Support

Business Hours: M-F, 8am to 5pm CT

Country By Email By Phone

Europe, Middle East, Africa: [e-mail] +(44) 118 959 7774

U.S., Canada, all others: [e-mail] [phone] or [phone]

Warranty

To read the warranty statement for your product, visit www.multitech.com/warranty.go. For other warranty options, visit www.multitech.com/es.go.

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive, Mounds View, MN 55112

Phone: [phone] or [phone]

Fax [phone]

2 QuickCarrierTMUSB-D MTD-H5 User Guide

CONTENTS

Contents

Product Overview .................................................................................................................................................... 5

Overview ....................................................................................................................................................................... 5

Documentation ........................................................................................................................................................... 5

MTD-H5 Specifications.................................................................................................................................................. 5

Dimensions.................................................................................................................................................................... 7

LEDs............................................................................................................................................................................... 7

Link Status LED ............................................................................................................................................................ 7

Signal Strength LEDs.................................................................................................................................................... 7

Programming LEDs ...................................................................................................................................................... 8

Power Draw................................................................................................................................................................... 8

Safety Notices and Warnings ................................................................................................................................... 9

General Safety............................................................................................................................................................... 9

Radio Frequency (RF) Safety ......................................................................................................................................... 9

Sécurité relative aux appareils à radiofréquence (RF)................................................................................................ 9

Interference with Pacemakers and Other Medical Devices ...................................................................................... 10

Potential interference............................................................................................................................................... 10

Precautions for pacemaker wearers ........................................................................................................................ 10

Device Maintenance ................................................................................................................................................... 10

User Responsibility...................................................................................................................................................... 11

Getting Started ...................................................................................................................................................... 12

Getting Started Overview ........................................................................................................................................... 12

Installing a SIM Card ................................................................................................................................................... 12

Removing a SIM Card .................................................................................................................................................. 13

Turning the Device On or Off ..................................................................................................................................... 13

Powering Off or Rebooting a Device......................................................................................................................... 13

Device Phone Number ................................................................................................................................................ 14

Using Connection Manager to Install Drivers and Connect to the Carrier Network .................................................. 14

Troubleshooting........................................................................................................................................................ 15

Account Activation for Cellular Devices ..................................................................................................................... 15

Using Linux ............................................................................................................................................................ 16

Shell Commands.......................................................................................................................................................... 16

Testing Serial Ports.................................................................................................................................................... 16

Create a PPP Connection ............................................................................................................................................ 16

Example..................................................................................................................................................................... 16

Basic Operations .................................................................................................................................................... 18

Interacting with Your Device Overview ...................................................................................................................... 18

Related Documentation ............................................................................................................................................ 18

QuickCarrierTMUSB-D MTD-H5 User Guide 3

CONTENTS

Before You Begin....................................................................................................................................................... 18

Preparing the Modem for a Data Connection ............................................................................................................ 18

Using the Radio IP Stack to Make a Data Connection ................................................................................................ 19

Using the Host System IP Stack to Make a Data Connection ..................................................................................... 19

Disconnect a Data Connection Using an Internal IP Stack.......................................................................................... 19

How to Disconnect a Data Connection Using Host IP Stack ....................................................................................... 19

Using Command Mode and Online Data Mode.......................................................................................................... 19

Verifying Signal Strength............................................................................................................................................. 19

Example .................................................................................................................................................................... 20

Checking Network Registration................................................................................................................................... 20

Verify that Device Detects a Valid SIM Card ............................................................................................................... 21

When your device fails to connect ............................................................................................................................. 21

When a call drops ....................................................................................................................................................... 21

Reading, Writing, and Deleting Messages .................................................................................................................. 21

Reading Text Messages............................................................................................................................................. 21

Sending Text Messages ............................................................................................................................................. 22

Deleting Messages .................................................................................................................................................... 22

Regulatory Statements .......................................................................................................................................... 24

47 CFR Part 15 Regulation Class B Devices ................................................................................................................. 24

Industry Canada Class B Notice................................................................................................................................... 24

EMC, Safety, and R&TTE Directive Compliance ......................................................................................................... 24

International Modem Restrictions .............................................................................................................................. 25

Other Countries........................................................................................................................................................... 25

Environmental Notices........................................................................................................................................... 26

Waste Electrical and Electronic Equipment Statement .............................................................................................. 26

WEEE Directive.......................................................................................................................................................... 26

Instructions for Disposal of WEEE by Users in the European Union ........................................................................ 26

Restriction of the Use of Hazardous Substances (RoHS) ............................................................................................ 27

REACH Statement ....................................................................................................................................................... 28

Registration of Substances........................................................................................................................................ 28

Substances of Very High Concern (SVHC) ................................................................................................................ 28

Information on HS/TS Substances According to Chinese Standards ......................................................................... 29

Information on HS/TS Substances According to Chinese Standards (in Chinese) ...................................................... 30

Index...................................................................................................................................................................... 31

4 QuickCarrierTMUSB-D MTD-H5 User Guide

PRODUCT OVERVIEW

Product Overview

Overview

The QuickCarrier USB-D is a cellular dongle designed and built for M2M applications.

Documentation

The following documentation is available on the Multi-Tech Installation Resources website at
www.multitech.com/setup/product.go.

Document Description

QuickCarrier USB-D MTD-H5 User Guide This document. Provides an overview, specification, safety and

regulatory information, and SIM cards and basic operations.

USB Driver Installation Guide for H5 and G3 Instructions for installing USB drivers on Linux and Windows
Devices Systems (Part number S000553)

HSPA+ AT Commands Reference Guide Configure your device with the HSPA+ AT Commands Reference

Guide (Part number S000574)

MTD-H5 Specifications

Category MTD-H5-xx

Features Penta-band HSPA+: 850/900/1700/1900/2100 MHz

Quad-band GSM/GPRS/EDGE: 850/900/1800/1900 MHz

Speed

Data Speed Up to 21.0 Mbps downlink/5.76 Mbps uplink

Interface, Antenna, SIM Holder

USB Interface USB 2.0 high speed compatible

Antenna Internal

SIM Holder Standard Mini SIM 1.8/3Volt

Environment

Operating Temperature -40° C to +50° C

Storage Temperature -40° C to +85° C

Humidity 15%-93% RH, non-condensing

Power Requirements

Operating Voltage 5 volts from USB port

Input Power Via USB Bus

SMS

QuickCarrierTMUSB-D MTD-H5 User Guide 5

PRODUCT OVERVIEW

Category MTD-H5-xx

SMS Text mode and PDU mode per 3GPP TS27.005 set for SMS and

CBS (cell broadcast)

Mobile-Terminated SMS

Mobile-Originated SMS

Certifications and Compliance

EMC Compliance FCC Part 15 Class B

EN301 489-1

EN301 489-7

EN301 489-24

Radio Compliance FCC Part 22

FCC Part 24

FCC Part 27

RSS 132

RSS 133

RSS 139

Safety Compliance UL 60950-1

cUL 60950-1

IEC 60950-1

6 QuickCarrierTMUSB-D MTD-H5 User Guide

Dimensions

PRODUCT OVERVIEW

LEDs

The QuickCarrier USB-D HSPA+ includes four LEDs; the three signal status LEDs are programmable.

Link Status LED

Link Status Description

Off No power to unit.

On Continuously lit Powered on.

Slow blink (-0.2Hz) Registered on network.

Signal Strength LEDs

Signal Strength Description

One bar Weak signal

Two bars Medium signal

Three bars Strong signal

Note: If the signal strength LEDs are not working as expected and you recently installed or updated device

drivers, disconnect the device from the USB port for a few seconds and reconnect to the same USB port.

QuickCarrierTMUSB-D MTD-H5 User Guide 7

PRODUCT OVERVIEW

Programming LEDs

Signal strength LEDs are pre-programmed. However, you can change the pre-programmed settings with the
AT#GPIO command. For details, refer to the HSPA+ AT Command Reference Guide

Power Draw

Radio Average Peak Peak Current Time (sec) to Registered Power Total InRush Total InRush
Protocol Current Pulse Peak Radio Idle, SIM Charge Charge

Amplitude Duration Registration installed and measured in Duration
Duration during during Radio Current Pulse connected to Coulombs during
Radio Registration tower (Amps) powerup
Registration
(Amps)

5 Volts

GSM850 0.081 0.350 29 0.054 0.670mC 600uS

HSDPA N/A N/A 29 0.054 N/A N/A

Radio Average Low Low Average Half Half Average Max Max Power
Protocol Measur Power Power Measured Power Power Measur Power GSM Xmit

ed MS Xmit GSM Xmit Current MS Xmit GSM Xmit ed MS Power or
Current or Power Power or (Amps) at or Power Power or Current Xmit or HSDPA CH
(Amps) Cntrl HSDPA CH Half Cntrl HSDPA CH (Amps) Power Power
at Low Level Power Power Level Power at Max Cntrl Meas.
Power Meas. Meas. Power Level (Avg.)

(Avg.) (Avg.)

5 Volts

GSM850 0.088 28 2.6 0.091 15 10.4 0.252 0 30.4

HSDPA 0.137 All Down -40 0.146 Active 10.21 0.480 All Up 27.6

Note:

■ Maximum: The continuous current during maximum data rate with the radio transmitter at

maximum power.

■ Inrush Current: The input current during power up, or a reset.

■ Registered Power: Registered to tower. Receive active for SMS. No data is sent.

8 QuickCarrierTMUSB-D MTD-H5 User Guide

SAFETY NOTICES AND WARNINGS

Safety Notices and Warnings

General Safety

The modem is designed for and intended to be used in fixed and mobile applications. Fixed means the device is
physically secured at one location and cannot be easily moved to another location. Mobile means the device is
used in other than fixed locations.

CAUTION: Maintain a separation distance of at least 20 cm (8 inches) between the transmitter’s antenna and

the body of the user or nearby persons. The modem is not designed for or intended to be used in portable
applications within 20 cm (8 inches) of the user’s body.

Attention: Maintenir une distance d'au moins 20 cm (8 po) entre l'antenne du récepteur et le corps de

l'utilisateur ou à proximité de personnes. Le modem n'est pas conçu pour, ou destinés à être utilisés dans les
applications portables, moins de 20 cm du corps de l'utilisateur.

Radio Frequency (RF) Safety

Due to the possibility of radio frequency (RF) interference, it is important that you follow any special regulations
regarding the use of radio equipment. Follow the safety advice given below.

■ Operating your device close to other electronic equipment may cause interference if the equipment is

inadequately protected. Observe any warning signs and manufacturers’ recommendations.

■ Different industries and businesses restrict the use of cellular devices. Respect restrictions on the use of

radio equipment in fuel depots, chemical plants, or where blasting operations are in process. Follow
restrictions for any environment where you operate the device.

■ Do not place the antenna outdoors.

■ Switch OFF your wireless device when in an aircraft. Using portable electronic devices in an aircraft may

endanger aircraft operation, disrupt the cellular network, and is illegal. Failing to observe this restriction
may lead to suspension or denial of cellular services to the offender, legal action, or both.

■ Switch OFF your wireless device when around gasoline or diesel-fuel pumps and before filling your vehicle

with fuel.

■ Switch OFF your wireless device in hospitals and any other place where medical equipment may be in use.

Sécurité relative aux appareils à radiofréquence (RF)

À cause du risque d'interférences de radiofréquence (RF), il est important de respecter toutes les réglementations
spéciales relatives aux équipements radio. Suivez les conseils de sécurité ci-dessous.

■ Utiliser l'appareil à proximité d'autres équipements électroniques peut causer des interf érences si les

équipements ne sont pas bien protégés. Respectez tous les panneaux d'avertissement et les
recommandations du fabricant.

■ Certains secteurs industriels et certaines entreprises limitent l'utilisation des appareils cellulaires. Respectez

ces restrictions relatives aux équipements radio dans les dépôts de carburant, dans les usines de produits
chimiques, ou dans les zones où des dynamitages sont en cours. Suivez les restrictions relatives à chaque
type d'environnement où vous utiliserez l'appareil.

■ Ne placez pas l'antenne en extérieur.

■ Éteignez votre appareil sans fil dans les avions. L'utilisation d'appareils électroniques portables en avion est

illégale: elle peut fortement perturber le fonctionnement de l'appareil et d ésactiver le réseau cellulaire. S'il

QuickCarrierTMUSB-D MTD-H5 User Guide 9

SAFETY NOTICES AND WARNINGS

ne respecte pas cette consigne, le responsable peut voir son accès aux services cellulaires suspendu ou
interdit, peut être poursuivi en justice, ou les deux.

■ Éteignez votre appareil sans fil à proximité des pompes à essence ou de diesel avant de remplir le réservoir

de votre véhicule de carburant.

■ Éteignez votre appareil sans fil dans les hôpitaux ou dans toutes les zones où des appareils médicaux sont

susceptibles d'être utilisés.

Interference with Pacemakers and Other Medical Devices

Potential interference

Radiofrequency energy (RF) from cellular devices can interact with some electronic devices. This is electromagnetic
interference (EMI). The FDA helped develop a detailed test method to measure EMI of implanted cardiac
pacemakers and defibrillators from cellular devices. This test method is part of the Association for the
Advancement of Medical Instrumentation (AAMI) standard. This standard allows manufacturers to ensure that
cardiac pacemakers and defibrillators are safe from cellular device EMI.

The FDA continues to monitor cellular devices for interactions with other medical devices. If harmful interference
occurs, the FDA will assess the interference and work to resolve the problem.

Precautions for pacemaker wearers

If EMI occurs, it could affect a pacemaker in one of three ways:

■ Stop the pacemaker from delivering the stimulating pulses that regulate the heart's rhythm.

■ Cause the pacemaker to deliver the pulses irregularly.

■ Cause the pacemaker to ignore the heart's own rhythm and deliver pulses at a fixed rate.

Based on current research, cellular devices do not pose a significant health problem for most pacemaker wearers.
However, people with pacemakers may want to take simple precautions to be sure that their device doesn't cause
a problem.

■ Keep the device on the opposite the side of the body from the pacemaker to add extra distance

between the pacemaker and the device.

■ Avoid placing a turned-on device next to the pacemaker (for example, don’t carry the device in a shirt

or jacket pocket directly over the pacemaker).

Device Maintenance

When maintaining your device:

■ Do not attempt to disassemble the device. There are no user serviceable parts inside.

■ Do not expose your device to any extreme environment where the temperature or humidity is high.

■ Do not expose the device to water, rain, or spilled beverages. It is not waterproof.

■ Do not place the device alongside computer discs, credit or travel cards, or other magnetic media. The

information contained on discs or cards may be affected by the device.

■ Using accessories, such as antennas, that Multi-Tech has not authorized or that are not compliant with

Multi-Tech's accessory specifications may invalidate the warranty.

If the device is not working properly, contact Multi-Tech Technical Support.

10 QuickCarrierTMUSB-D MTD-H5 User Guide