Multi-Tech Systems MTCBA-G-F1, F2 User Manual

MultiModem

Wireless Modem

MTCBA-G-F1/F2

GPRS

User Guide

MultiModem® GPRS User Guide Wireless Modem MTCBA-G-F1/F2 S000304M, Revision M

Copyright © 2003-7 by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representation or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc., to notify any person or organization of such revisions or changes. Check Multi-Tech’s Web site for current versions of our product documentation.

Revision History Revision Date Description

A 05/01/03 Initial Release B 09/17/03 Revised package contents list & powering drawing. C 01/20/04 Revised package contents. Added RS232 Connector pinout diagram. D 04/12/04 Revised package contents and features lists. E 07/13/04 Revised network access information. F 12/30/04 Revised package contents list & powering drawing and add 2 cable drawings. G 01/07/05 Added instructions for hazardous locations. H 09/15/05 Added WEEE update to User Guide. I 10/13/05 Changed temperature range, added humidity rating, changed modem maintenance, added warranty chapter. J 11/15/05 Changed footer. K 06/29/06 Changed location of Activation Notices. Added the dimensions of the fused DC power cable

and how to change the fuse. Added note about current documentation on Web site. Added more setup details, AT command examples, and frequently asked questions.

L 04/24/07 Updated the Technical Support contract list. Removed the Multi-Tech Certified National

Activation Agent statement. Updated the Multi-Tech Warranty statement.

M 12/04/07 Updated the Hazardous Location text. Changed the Technical Support list. Revised the

Package Contents. Removed general Marketing material.

Trademarks and Logos

The Multi-Tech logo and MultiModem are registered trademarks of Multi-Tech Systems, Inc. Windows is a registered trademark of Microsoft in the U.S. and other countries. Other trademarks and trade names mentioned in this publication belong to their respective owners.

Technical Support Country By Email By Phone

Europe, Middle East, Africa: support@multitech.co.uk +(44) 118 959 7774 U.S., Canada, all others: support@multitech.com 800-972-2439 or 763-717-5863

World Headquarters

Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, Minnesota 55112 Phone: 763-785-3500 or 800-328-9717 Fax: 763-785-9874 Internet Address: http://www.multitech.com

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 2

Table of Contents

Contents

Chapter 1 – Product Description and Specifications................................................................................................4

Product Description.................................................................................................................................................4

Safety......................................................................................................................................................................4

General Safety.................................................................................................................................................4

RF Interference Issues.....................................................................................................................................4

Installation Instructions for Hazardous Locations.............................................................................................5

Vehicle Safety..................................................................................................................................................5

Maintenance of Your Modem...........................................................................................................................5

Your Responsibility..........................................................................................................................................5

Package Contents............................................................................................................................................5

Specifications..........................................................................................................................................................6

Functions – GSM Modes.........................................................................................................................................6

Electrical Characteristics .........................................................................................................................................7

Antenna/RF Specifications......................................................................................................................................7

Interfaces................................................................................................................................................................8

LEDs.......................................................................................................................................................................8

RS232 15-Pin Connector Pinout.............................................................................................................................8

AT Command Information.......................................................................................................................................8

Chapter 2 – Activation and Installation......................................................................................................................9

Step 1 – Activate Your Wireless Account................................................................................................................9

Step 2 – Insert the SIM Card into the Holder .......................................................................................................... 9

Step 3 – Hook up the Antenna, Serial Cable, and Power......................................................................................10

Step 4 – Optional – Attach the Modem to a Flat Surface......................................................................................12

Step 5 – Install the Modem Driver.........................................................................................................................13

Chapter 3 – Using Your Wireless Modem ................................................................................................................14

Phone Numbers for the Wireless Modem .............................................................................................................14

Examples of Useful AT Commands ......................................................................................................................14

Verifying Signal Strength ...............................................................................................................................14

Checking Network Registration and Roaming Status.....................................................................................14

Checking the Modem’s Identity......................................................................................................................14

Establishing a Voice Call ...............................................................................................................................15

Establishing a Circuit-Switched Data (CSD) Connection ...............................................................................15

Answering a Circuit-Switched Data (CSD) Connection..................................................................................15

Using Short Message Services (SMS)..................................................................................................................16

SMS Examples ..............................................................................................................................................17

Internet Access.....................................................................................................................................................19

Connecting to the GPRS Network for Internet Access...................................................................................19

Mobile PhoneTools ...............................................................................................................................................21

Chapter 4 – Troubleshooting and Frequently Asked Questions............................................................................22

Troubleshooting Examples....................................................................................................................................22

Frequently Asked Questions.................................................................................................................................23

Chapter 6 – Reference Information...........................................................................................................................25

Wireless Modem Reference Information...............................................................................................................25

Data Cable Diagram – No Voice....................................................................................................................25

Data Cable Diagram – with Voice..................................................................................................................26

Fused DC Power Cable Dimensions..............................................................................................................26

How to Change the Fuse...............................................................................................................................26

Appendix A – Warranty and Repairs........................................................................................................................27

Appendix B - Waste Electrical and Electronic Equipment (WEEE) Statement ..................................................... 29

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 3

Chapter 1 – Product Description and Specifications

Chapter 1 – Product Description

and Specifications

Product Description

The Multi-Tech MultiModem® GPRS is an external data/fax/voice wireless modem. It also supports mobile originated short message service (SMS) and mobile-terminated SMS. It offers standards-based multi-band GPRS Class 10 performance. This ready-to-deploy, standalone modem allows developers to add wireless communication to products with a minimum of development time and expense. The MultiModem GRPS Wireless Modem is based on industrystandard open interfaces, is fully type approved, and can be desktop or panel mounted.

Models: MTCBA-G-F1 is the 900/1800 MHz GPRS modem (RS-232) MTCBA-G-F2 is the 850/1900 MHz GPRS modem (RS-232)

Other Product Codes: NAM is the model for US and Canada GB/IE is the model for Great Britain and Ireland Euro/ROW is the model for Europe and the rest of the world

Safety

General Safety

The modem is designed for and intended to be used in fixed and mobile applications. “Fixed” means that the device is physically secured at one location and is not able to be easily moved to another location. “Mobile” means that the device is designed to be used in other than fixed locations.

Caution: Maintain a separation distance of at least 20 cm (8 inches) is normally maintained

between the transmitter’s antenna and the body of the user or nearby persons. The Modem

is not designed for or intended to be used in portable applications within 20 cm. (8 inches) of

the body of the user.

RF Interference Issues

It is important to follow any special regulations regarding the use of radio equipment due in particular to the possibility of radio frequency, RF, interference. Please follow the safety advice given below carefully.

• Switch OFF your Wireless MultiModem when in an aircraft. The use of cellular telephones in an aircraft may

endanger the operation of the aircraft, disrupt the cellular network and is illegal. Failure to observe this instruction may lead to suspension or denial of cellular telephone services to the offender, or legal action or both.

• Switch OFF your Wireless MultiModem when around gasoline or diesel-fuel pumps and before filling your

vehicle with fuel.

• Switch OFF your Wireless MultiModem in hospitals and any other place where medical equipment may be in

use.

• Respect restrictions on the use of radio equipment in fuel depots, chemical plants or where blasting operations

are in progress.

• There may be a hazard associated with the operation of your Wireless MultiModem close to inadequately

protected personal medical devices such as hearing aids and pacemakers. Consult the manufacturers of the medical device to determine if it is adequately protected.

• Operation of your Wireless MultiModem close to other electronic equipment may also cause interference if the

equipment is inadequately protected. Observe any warning signs and manufacturers’ recommendations.

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 4

Chapter 1 – Product Description and Specifications

Installation Instructions for Hazardous Locations

1. The modems are open devices intended for installation in an ultimate enclosure suitable for the intended

application.

2. THIS EQUIPMENT IS SUITABLE FOR USE IN CLASS I, DIVISION 2, GROUPS A, B, C, AND D OR NON-

HAZARDOUS LOCATIONS ONLY.

3. “WARNING – Explosion Hazard – Substitution of Components may Impair Suitability for Class I, Division 2”.

4. “WARNING – Explosion Hazard – Do not Disconnect Equipment Unless Power has been switched off or the

area is known to be Non-hazardous”.

5. “WARNING – Explosion Hazard – Do not replace fuse unless power has been switched off or the area is

known to be non-hazardous”

6. “WARNING – Do not install or remove SIM card unless power has been switched off or the area is known to

be non-hazardous”.

Vehicle Safety

• Do not use your MultiModem while driving.

• Respect national regulations on the use of cellular telephones in vehicles. Road safety always comes first.

• If incorrectly installed in a vehicle, the operation of Wireless MultiModem telephone could interfere with the

correct functioning of vehicle electronics. To avoid such problems, be sure that qualified personnel have performed the installation. Verification of the protection of vehicle electronics should be part of the installation.

• The use of an alert device to operate a vehicle’s lights or horn on public roads is not permitted.

Maintenance of Your Modem

Your Wireless MultiModem is the product of advanced engineering, design, and craftsmanship and should be treated with care. The suggestions below will help you to enjoy this product for many years.

• Do not expose the Wireless MultiModem to any extreme environment where the temperature is above 50ºC or

humidity is above 90% noncondensing.

• Do not attempt to disassemble the Wireless MultiModem. There are no user serviceable parts inside.

• Do not expose the Wireless MultiModem to water, rain, or spilled beverages. It is not waterproof.

• Do not place the Wireless MultiModem alongside computer discs, credit or travel cards, or other magnetic

media. The phone may affect the information contained on discs or cards.

• The use of accessories not authorized by Multi-Tech or not compliant with Multi-Tech's accessory

specifications may invalidate the warranty of the Wireless MultiModem.

• In the unlikely event of a fault in the Wireless MultiModem, contact Multi-Tech Tech Support.

Your Responsibility

This Wireless MultiModem is your responsibility. Please treat it with care respecting all local regulations. It is not a toy. Therefore, keep it in a safe place at all times and out of the reach of children.

Try to remember your Unlock and PIN codes. Become familiar with and use the security features to block unauthorized use and theft.

Package Contents

Unbundled Package:

Modem and No Accessories

1 modem 1 mounting bracket 1 fused DC power cable 1 Quick Start Guide 1 MultiModem CD

Note: You must supply bracket screws

and an antenna.

1 modem 1 mounting bracket 1 antenna 1 serial cable 1 power supply (type depends on regional in which it will be used) 4 rubber feet for flat surface mounting 1 Quick Start Guide 1 MultiModem CD

Note: You must supply bracket screws.

Bundled Package:

Modem and Accessories

Part to be Supplied by Wireless Service Provider

Subscriber Identity Module (SIM) configuration chip. The SIM contains information specific to your wireless account and its features.

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 5

Chapter 1 – Product Description and Specifications

Specifications

General Specifications

Standards Band, Frequency Packet Data Circuit Switched Data Serial Interface Fax Power Requirements Mechanical Dimensions & Weight

Connectors & Fasteners Antenna Connection type: SMA jack

Operating Temperatures Storage Temperatures Humidity Features

Certifications

GPRS Class 10 operation Dual-band 850/1900 or 900/1800 GSM/GPRS Up to 85K bps

14.4K GSM circuit switched data transparent and non-transparent Serial interface supports DTE speeds to 115.2K GSM Class 1 and Class 2 Group 3 5V to 32VDC; 400mA Average @ 5V, 1A Peak @ 5V

4.3" L x 2.4" W x 0.94" H; 4.2 oz. (11 cm x 6.1 cm x 2.4 cm; 119 g)

Serial Connector: 15-pin RS232 SUB D female (DE15S) Pins: RS232 link, audio link, BOOT, RESET Power Connector: 2.5mm miniature power jack SIM receptacle: (standard)

-20° to +55°C

-40° to +85°C Relative humidity 20% to 90% noncondensing Desktop or panel mounting Short Message Services including text and PDU, point-to-point, cell

broadcast AT command compatible MNP2 V.42bis data compression Numerous LEDs provide operational status ME + SIM phone book management Fixed dialing number SIM Toolkit Class 2 SIM, network and service provider locks Real time clock Alarm management UCS2 character set management Embedded TCP/IP stack

CE Mark EMC: FCC Part 2, 15, 22, 24, EN 55022 & EN 55024 Safety: UL 60950, EN 60950

Functions – GSM Modes

Mode Description

Standard Interface

SMS

Data

Fax

GPRS

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 6

Dual Band Extended GSM 900 MHz Class 4 (2W) and GSM 1800/1900 MHz Class 1 (1W) Serial interface RS-232. V.24/V.28 Autobauding function. AT command set based on V.25ter and GSM 07.05 & 07.07 Mobile Originated (MO) and Mobile Terminated (MT) SMS Mode Text & PDU point to point. Cell broadcast in accordance with GSM 07.05. Data circuit asynchronous, transparent, non-transparent up to 14,400 bits Mode 3.1 KHz (PSTN) and V110 (ISDN). 2400/4800/7200/9600 bps Fax GSM teleservice 62 in Transparent Mode. Class 1 and Class 2 Group 3 compatible. Class 10. Coding schemes: CS1 to CS4.

Chapter 1 – Product Description and Specifications

Electrical Characteristics

Switching the GSM modem on/off The device is permanently powered (when connected to the power

supply).

Voltage Range Voltage range : 5 to 32V DC

GND : 0V

Over voltage and Under voltage Correct operation of the Wireless MultiModem in communication mode is

not guaranteed if input voltage falls below 5V.

Input/output electrical characteristics for external connections

Parameters Typ. Typ.

Input Supply Voltage 5 13.2 32 5 13.2 32 V Input peak supply current in comm. mode at P Input average supply current in comm. mode at

max

Input average supply current in idle mode 30 10 10 30 10 10 mA

max

GSM/GPRS 850/900 GSM/GPRS 1800/1900

1 .4 .2 1 .4 .2 A

360 150 75 300 125 70 mA

Unit

Antenna/RF Specifications

Frequency RX Frequency TX RF Power Stand Impedance VSWR Typical Radiated Gain

GSM 850 EGSM 900

869 to 894 MHz 925 to 960 MHz 824 to 849 MHz 880 to 915 MHz 2W at 12.5% duty cycle 2W at 12.5% duty cycle 50 ohms <2 0 dBi on azimuth plane

GSM 1800 GSM 1900

1805 to 1880 MHz 1930 to 1990 MHz 1710 to 1785 MHz 1850 to 1910 MHz 1W at 12.5% duty cycle 1W at 12.5% duty cycle 50 ohms <2 0 dBi on azimuth plane

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 7

Chapter 1 – Product Description and Specifications

Interfaces

The Wireless MultiModem has several interfaces:

LED function indicating operating status External antenna (via SMA connector) Serial and control link (via 15 pins SUB D) Power supply (via 2.5mm miniature power jack) SIM card holder

LEDs

LED Indicators

TD Transmit Data. Lit when modem is transmitting data. RD Receive Data. Lit when modem is receiving data. CD Carrier Detect. Lit when data connection has been established. LS Line Status.

Continuous “on” state indicates that the wireless modem is not registered on the network. Flashing state indicates registration on network.

Off state. Modem is off (not ready) or in download mode. TR Terminal Ready. Commonly called “Data Terminal Ready.” This is a readiness signal from the PC. PWR Power. Indicates presence of DC power when lit.

RS232 15-Pin Connector Pinout

PIN EIA CCIT Designation RS-232

Audio

Boot Reset

1 DCD 109 Data Carrier Direct 6 RX 104 Receive Data (out) 2 TX 103 Transmit Data 8 DTR 108.2 Data Terminal Ready 9 GND Signal Ground

7 DSR 107 Data Set Ready 12 RTS 105 Request to Send 11 CTS 106 Clear to Send 13 RI 125 Ring Indicator

4 MICROPHONE (+)

5 MICROPHONE (-) 10 SPEAKER (+) 15 SPEAKER (-)

3 BOOT For factory use only. 14 RESET To reset, connect to GND momentarily (typical:

2mSec). Open for normal operation.

AT Command Information

AT commands for the GPRS wireless modem are published in a separate Reference Guide included on the MultiModem CD and posted on the Multi-Tech web site.

IP commands for GPRS modems are also published in a separate Reference Guide included on the MultiModem CD and posted on the Multi-Tech web site.

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 8

Chapter 2 – Activation and Installation

Chapter 2 – Activation and

Installation

Step 1 – Activate Your Wireless Account

Pre-Configured Multi-Tech Products

Each Multi-Tech wireless product has been pre-configured to operate on a wireless network.

Activate Your Wireless Account

Please see the wireless account Activation Notices located on the MultiModem CD. Choose the one for your wireless network provider and follow the directions to activate your account.

Phone Numbers for the Wireless Modem

Every wireless modem will have its own unique phone number. The phone number may simply be given to you by your wireless service provider or it may be on the SIM card or both. Wireless provider implementations may vary.

Step 2 – Insert the SIM Card into the Holder

The wireless MultiModem requires the power supply connection to begin operation. It also requires a SIM card (Subscriber Identity Module) to operate on a GSM network. To install the modem, do the following:

1. Using your fingernail or a small wedging tool (e.g., a small screwdriver), pry off the SIM cover.

2. Insert the SIM card into the holder.

3. Verify that the SIM card fits into the holder properly and then replace the cover.

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 9

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