Multi-Tech Systems MTCBA-G-F1, F2 User Manual

®

MultiModem

Wireless Modem

MTCBA-G-F1/F2

GPRS

User Guide

Copyright and Technical Support

MultiModem® GPRS User Guide
Wireless Modem
MTCBA-G-F1/F2
S000304M, Revision M

Copyright

This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi­Tech Systems, Inc. All rights reserved.

Copyright © 2003-7 by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representation or warranties with respect to the contents hereof and specifically
disclaims any implied warranties of merchantability or fitness for any particular purpose.
Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to
time in the content hereof without obligation of Multi-Tech Systems, Inc., to notify any person or organization of such
revisions or changes. Check Multi-Tech’s Web site for current versions of our product documentation.

Revision History
Revision Date Description

A 05/01/03 Initial Release
B 09/17/03 Revised package contents list & powering drawing.
C 01/20/04 Revised package contents. Added RS232 Connector pinout diagram.
D 04/12/04 Revised package contents and features lists.
E 07/13/04 Revised network access information.
F 12/30/04 Revised package contents list & powering drawing and add 2 cable drawings.
G 01/07/05 Added instructions for hazardous locations.
H 09/15/05 Added WEEE update to User Guide.
I 10/13/05 Changed temperature range, added humidity rating, changed modem maintenance,
added warranty chapter.
J 11/15/05 Changed footer.
K 06/29/06 Changed location of Activation Notices. Added the dimensions of the fused DC power cable

and how to change the fuse. Added note about current documentation on Web site. Added
more setup details, AT command examples, and frequently asked questions.

L 04/24/07 Updated the Technical Support contract list. Removed the Multi-Tech Certified National

Activation Agent statement. Updated the Multi-Tech Warranty statement.

M 12/04/07 Updated the Hazardous Location text. Changed the Technical Support list. Revised the

Package Contents. Removed general Marketing material.

Trademarks and Logos

The Multi-Tech logo and MultiModem are registered trademarks of Multi-Tech Systems, Inc. Windows is a registered
trademark of Microsoft in the U.S. and other countries. Other trademarks and trade names mentioned in this
publication belong to their respective owners.

Technical Support
Country By Email By Phone

Europe, Middle East, Africa: [e-mail] +(44) 118 959 7774
U.S., Canada, all others: [e-mail] 800-972-2439 or 763-717-5863

World Headquarters

Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
Phone: [phone] or 800-328-9717
Fax: [phone]
Internet Address: http://www.multitech.com

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 2

Table of Contents

Contents

Chapter 1 – Product Description and Specifications................................................................................................4

Product Description.................................................................................................................................................4

Safety......................................................................................................................................................................4

General Safety.................................................................................................................................................4

RF Interference Issues.....................................................................................................................................4

Installation Instructions for Hazardous Locations.............................................................................................5

Vehicle Safety..................................................................................................................................................5

Maintenance of Your Modem...........................................................................................................................5

Your Responsibility..........................................................................................................................................5

Package Contents............................................................................................................................................5

Specifications..........................................................................................................................................................6

Functions – GSM Modes.........................................................................................................................................6

Electrical Characteristics .........................................................................................................................................7

Antenna/RF Specifications......................................................................................................................................7

Interfaces................................................................................................................................................................8

LEDs.......................................................................................................................................................................8

RS232 15-Pin Connector Pinout.............................................................................................................................8

AT Command Information.......................................................................................................................................8

Chapter 2 – Activation and Installation......................................................................................................................9

Step 1 – Activate Your Wireless Account................................................................................................................9

Step 2 – Insert the SIM Card into the Holder .......................................................................................................... 9

Step 3 – Hook up the Antenna, Serial Cable, and Power......................................................................................10

Step 4 – Optional – Attach the Modem to a Flat Surface......................................................................................12

Step 5 – Install the Modem Driver.........................................................................................................................13

Chapter 3 – Using Your Wireless Modem ................................................................................................................14

Phone Numbers for the Wireless Modem .............................................................................................................14

Examples of Useful AT Commands ......................................................................................................................14

Verifying Signal Strength ...............................................................................................................................14

Checking Network Registration and Roaming Status.....................................................................................14

Checking the Modem’s Identity......................................................................................................................14

Establishing a Voice Call ...............................................................................................................................15

Establishing a Circuit-Switched Data (CSD) Connection ...............................................................................15

Answering a Circuit-Switched Data (CSD) Connection..................................................................................15

Using Short Message Services (SMS)..................................................................................................................16

SMS Examples ..............................................................................................................................................17

Internet Access.....................................................................................................................................................19

Connecting to the GPRS Network for Internet Access...................................................................................19

Mobile PhoneTools ...............................................................................................................................................21

Chapter 4 – Troubleshooting and Frequently Asked Questions............................................................................22

Troubleshooting Examples....................................................................................................................................22

Frequently Asked Questions.................................................................................................................................23

Chapter 6 – Reference Information...........................................................................................................................25

Wireless Modem Reference Information...............................................................................................................25

Data Cable Diagram – No Voice....................................................................................................................25

Data Cable Diagram – with Voice..................................................................................................................26

Fused DC Power Cable Dimensions..............................................................................................................26

How to Change the Fuse...............................................................................................................................26

Appendix A – Warranty and Repairs........................................................................................................................27

Appendix B - Waste Electrical and Electronic Equipment (WEEE) Statement ..................................................... 29

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 3

Chapter 1 – Product Description and Specifications

Chapter 1 – Product Description

and Specifications

Product Description

The Multi-Tech MultiModem® GPRS is an external data/fax/voice wireless modem. It also supports mobile originated
short message service (SMS) and mobile-terminated SMS. It offers standards-based multi-band GPRS Class 10
performance. This ready-to-deploy, standalone modem allows developers to add wireless communication to products
with a minimum of development time and expense. The MultiModem GRPS Wireless Modem is based on industry­standard open interfaces, is fully type approved, and can be desktop or panel mounted.

Models:
MTCBA-G-F1 is the 900/1800 MHz GPRS modem (RS-232)
MTCBA-G-F2 is the 850/1900 MHz GPRS modem (RS-232)

Other Product Codes:
NAM is the model for US and Canada
GB/IE is the model for Great Britain and Ireland
Euro/ROW is the model for Europe and the rest of the world

Safety

General Safety

The modem is designed for and intended to be used in fixed and mobile applications. “Fixed” means that the device is
physically secured at one location and is not able to be easily moved to another location. “Mobile” means that the
device is designed to be used in other than fixed locations.

Caution: Maintain a separation distance of at least 20 cm (8 inches) is normally maintained

between the transmitter’s antenna and the body of the user or nearby persons. The Modem

is not designed for or intended to be used in portable applications within 20 cm. (8 inches) of

the body of the user.

RF Interference Issues

It is important to follow any special regulations regarding the use of radio equipment due in particular to the possibility
of radio frequency, RF, interference. Please follow the safety advice given below carefully.

• Switch OFF your Wireless MultiModem when in an aircraft. The use of cellular telephones in an aircraft may

endanger the operation of the aircraft, disrupt the cellular network and is illegal. Failure to observe this
instruction may lead to suspension or denial of cellular telephone services to the offender, or legal action or
both.

• Switch OFF your Wireless MultiModem when around gasoline or diesel-fuel pumps and before filling your

vehicle with fuel.

• Switch OFF your Wireless MultiModem in hospitals and any other place where medical equipment may be in

use.

• Respect restrictions on the use of radio equipment in fuel depots, chemical plants or where blasting operations

are in progress.

• There may be a hazard associated with the operation of your Wireless MultiModem close to inadequately

protected personal medical devices such as hearing aids and pacemakers. Consult the manufacturers of the
medical device to determine if it is adequately protected.

• Operation of your Wireless MultiModem close to other electronic equipment may also cause interference if the

equipment is inadequately protected. Observe any warning signs and manufacturers’ recommendations.

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 4

Chapter 1 – Product Description and Specifications

Installation Instructions for Hazardous Locations

1. The modems are open devices intended for installation in an ultimate enclosure suitable for the intended

application.

2. THIS EQUIPMENT IS SUITABLE FOR USE IN CLASS I, DIVISION 2, GROUPS A, B, C, AND D OR NON-

HAZARDOUS LOCATIONS ONLY.

3. “WARNING – Explosion Hazard – Substitution of Components may Impair Suitability for Class I, Division 2”.

4. “WARNING – Explosion Hazard – Do not Disconnect Equipment Unless Power has been switched off or the

area is known to be Non-hazardous”.

5. “WARNING – Explosion Hazard – Do not replace fuse unless power has been switched off or the area is

known to be non-hazardous”

6. “WARNING – Do not install or remove SIM card unless power has been switched off or the area is known to

be non-hazardous”.

Vehicle Safety

• Do not use your MultiModem while driving.

• Respect national regulations on the use of cellular telephones in vehicles. Road safety always comes first.

• If incorrectly installed in a vehicle, the operation of Wireless MultiModem telephone could interfere with the

correct functioning of vehicle electronics. To avoid such problems, be sure that qualified personnel have
performed the installation. Verification of the protection of vehicle electronics should be part of the installation.

• The use of an alert device to operate a vehicle’s lights or horn on public roads is not permitted.

Maintenance of Your Modem

Your Wireless MultiModem is the product of advanced engineering, design, and craftsmanship and should be treated
with care. The suggestions below will help you to enjoy this product for many years.

• Do not expose the Wireless MultiModem to any extreme environment where the temperature is above 50ºC or

humidity is above 90% noncondensing.

• Do not attempt to disassemble the Wireless MultiModem. There are no user serviceable parts inside.

• Do not expose the Wireless MultiModem to water, rain, or spilled beverages. It is not waterproof.

• Do not place the Wireless MultiModem alongside computer discs, credit or travel cards, or other magnetic

media. The phone may affect the information contained on discs or cards.

• The use of accessories not authorized by Multi-Tech or not compliant with Multi-Tech's accessory

specifications may invalidate the warranty of the Wireless MultiModem.

• In the unlikely event of a fault in the Wireless MultiModem, contact Multi-Tech Tech Support.

Your Responsibility

This Wireless MultiModem is your responsibility. Please treat it with care respecting all local regulations. It is not a toy.
Therefore, keep it in a safe place at all times and out of the reach of children.

Try to remember your Unlock and PIN codes. Become familiar with and use the security features to block
unauthorized use and theft.

Package Contents

Unbundled Package:

Modem and No Accessories

1 modem
1 mounting bracket
1 fused DC power cable
1 Quick Start Guide
1 MultiModem CD

Note: You must supply bracket screws

and an antenna.

1 modem
1 mounting bracket
1 antenna
1 serial cable
1 power supply (type depends on regional in which it will be used)
4 rubber feet for flat surface mounting
1 Quick Start Guide
1 MultiModem CD

Note: You must supply bracket screws.

Bundled Package:

Modem and Accessories

Part to be Supplied by Wireless Service Provider

Subscriber Identity Module (SIM) configuration chip. The SIM contains information specific to your wireless
account and its features.

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 5

Chapter 1 – Product Description and Specifications

Specifications

General Specifications

Standards
Band, Frequency
Packet Data
Circuit Switched Data
Serial Interface
Fax
Power Requirements
Mechanical Dimensions & Weight

Connectors & Fasteners Antenna Connection type: SMA jack

Operating Temperatures
Storage Temperatures
Humidity
Features

Certifications

GPRS Class 10 operation
Dual-band 850/1900 or 900/1800 GSM/GPRS
Up to 85K bps

14.4K GSM circuit switched data transparent and non-transparent
Serial interface supports DTE speeds to 115.2K
GSM Class 1 and Class 2 Group 3
5V to 32VDC; 400mA Average @ 5V, 1A Peak @ 5V

4.3" L x 2.4" W x 0.94" H; 4.2 oz.
(11 cm x 6.1 cm x 2.4 cm; 119 g)

Serial Connector: 15-pin RS232 SUB D female (DE15S)
Pins: RS232 link, audio link, BOOT, RESET
Power Connector: 2.5mm miniature power jack
SIM receptacle: (standard)

-20° to +55°C

-40° to +85°C
Relative humidity 20% to 90% noncondensing
Desktop or panel mounting
Short Message Services including text and PDU, point-to-point, cell

broadcast
AT command compatible
MNP2 V.42bis data compression
Numerous LEDs provide operational status
ME + SIM phone book management
Fixed dialing number
SIM Toolkit Class 2
SIM, network and service provider locks
Real time clock
Alarm management
UCS2 character set management
Embedded TCP/IP stack

CE Mark
EMC: FCC Part 2, 15, 22, 24, EN 55022 & EN 55024
Safety: UL 60950, EN 60950

Functions – GSM Modes

Mode Description

Standard
Interface

SMS

Data

Fax

GPRS

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 6

Dual Band Extended GSM 900 MHz Class 4 (2W) and GSM 1800/1900 MHz Class 1 (1W)
Serial interface RS-232. V.24/V.28 Autobauding function. AT command set based on V.25ter and
GSM 07.05 & 07.07
Mobile Originated (MO) and Mobile Terminated (MT) SMS Mode Text & PDU point to point. Cell
broadcast in accordance with GSM 07.05.
Data circuit asynchronous, transparent, non-transparent up to 14,400 bits
Mode 3.1 KHz (PSTN) and V110 (ISDN).
2400/4800/7200/9600 bps
Fax GSM teleservice 62 in Transparent Mode.
Class 1 and Class 2 Group 3 compatible.
Class 10. Coding schemes: CS1 to CS4.

Chapter 1 – Product Description and Specifications

Electrical Characteristics

Electrical Characteristics

Switching the GSM modem on/off The device is permanently powered (when connected to the power

supply).

Voltage Range Voltage range : 5 to 32V DC

GND : 0V

Over voltage and Under voltage Correct operation of the Wireless MultiModem in communication mode is

not guaranteed if input voltage falls below 5V.

Input/output electrical characteristics for external connections

Parameters
Typ. Typ.

Input Supply Voltage 5 13.2 32 5 13.2 32 V
Input peak supply current in comm. mode at P
Input average supply current in comm. mode at

P

max

Input average supply current in idle mode 30 10 10 30 10 10 mA

max

GSM/GPRS 850/900 GSM/GPRS 1800/1900

1 .4 .2 1 .4 .2 A

360 150 75 300 125 70 mA

Unit

Antenna/RF Specifications

Frequency RX
Frequency TX
RF Power Stand
Impedance
VSWR
Typical Radiated Gain

Frequency RX
Frequency TX
RF Power Stand
Impedance
VSWR
Typical Radiated Gain

GSM 850 EGSM 900

869 to 894 MHz 925 to 960 MHz
824 to 849 MHz 880 to 915 MHz
2W at 12.5% duty cycle 2W at 12.5% duty cycle
50 ohms
<2
0 dBi on azimuth plane

GSM 1800 GSM 1900

1805 to 1880 MHz 1930 to 1990 MHz
1710 to 1785 MHz 1850 to 1910 MHz
1W at 12.5% duty cycle 1W at 12.5% duty cycle
50 ohms
<2
0 dBi on azimuth plane

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 7

Chapter 1 – Product Description and Specifications

Interfaces

The Wireless MultiModem has several interfaces:

LED function indicating operating status
External antenna (via SMA connector)
Serial and control link (via 15 pins SUB D)
Power supply (via 2.5mm miniature power jack)
SIM card holder

LEDs

LED Indicators

TD Transmit Data. Lit when modem is transmitting data.
RD Receive Data. Lit when modem is receiving data.
CD Carrier Detect. Lit when data connection has been established.
LS Line Status.

Continuous “on” state indicates that the wireless modem is not registered on the network.
Flashing state indicates registration on network.

Off state. Modem is off (not ready) or in download mode.
TR Terminal Ready. Commonly called “Data Terminal Ready.” This is a readiness signal from the PC.
PWR Power. Indicates presence of DC power when lit.

RS232 15-Pin Connector Pinout

10

15

PIN EIA CCIT Designation
RS-232

Audio

Boot
Reset

1 DCD 109 Data Carrier Direct
6 RX 104 Receive Data (out)
2 TX 103 Transmit Data
8 DTR 108.2 Data Terminal Ready
9 GND Signal Ground

7 DSR 107 Data Set Ready
12 RTS 105 Request to Send
11 CTS 106 Clear to Send
13 RI 125 Ring Indicator

4 MICROPHONE (+)

5 MICROPHONE (-)
10 SPEAKER (+)
15 SPEAKER (-)

3 BOOT For factory use only.
14 RESET To reset, connect to GND momentarily (typical:

15

6

11

2mSec). Open for normal operation.

AT Command Information

AT commands for the GPRS wireless modem are published in a separate Reference Guide included on the
MultiModem CD and posted on the Multi-Tech web site.

IP commands for GPRS modems are also published in a separate Reference Guide included on the MultiModem
CD and posted on the Multi-Tech web site.

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 8

Chapter 2 – Activation and Installation

Chapter 2 – Activation and

Installation

Step 1 – Activate Your Wireless Account

Pre-Configured Multi-Tech Products

Each Multi-Tech wireless product has been pre-configured to operate on a wireless network.

Activate Your Wireless Account

Please see the wireless account Activation Notices located on the MultiModem CD. Choose the one for your
wireless network provider and follow the directions to activate your account.

Phone Numbers for the Wireless Modem

Every wireless modem will have its own unique phone number. The phone number may simply be given to you
by your wireless service provider or it may be on the SIM card or both. Wireless provider implementations may
vary.

Step 2 – Insert the SIM Card into the Holder

The wireless MultiModem requires the power supply connection to begin operation. It also requires a SIM card
(Subscriber Identity Module) to operate on a GSM network. To install the modem, do the following:

1. Using your fingernail or a small wedging tool (e.g., a small screwdriver), pry off the SIM cover.

2. Insert the SIM card into the holder.

3. Verify that the SIM card fits into the holder properly and then replace the cover.

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 9

Chapter 2 – Activation and Installation

Step 3 – Hook up the Antenna, Serial Cable,
and Power

Antenna

Connect a suitable antenna to the SMA connector (see antenna specifications on page 9).

Antenna Connector

(SMA type)

Serial Cable

Connect both sides of the serial and control cable (15-pin Sub D connector on the modem side).

Serial & Control

Connector

To Serial Port

of PC

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 10

Power

Plug the power supply cable into the modem.

Chapter 2 – Activation and Installation

For two-piece transformer power supply (International).

• Connect the AC cord receptacle into the transformer block.

• Connect the AC cord plug into the power outlet.

For one-piece transformer power supply (North America).

• Connect between the MultiModem power receptacle and the power outlet.

For optional direct-DC powering.

• Connect the direct-DC power supply cable into the DC power source on the vehicle or machine in

which you are mounting the modem. Be sure the GND connection is correct.

• Connect red wire to + (positive) and black wire to – (negative).

Note: For automotive application: according to the type of application, you can use permanent “+” or key-

switched “+”. Connect the power supply to its source (for example, in a mobile situation, to the
vehicle’s DC fuse/terminal block).

Warning

Over-voltage protection is provided on the device. To ensure complete protection, you
may want to add additional filtering to the DC input

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 11

Chapter 2 – Activation and Installation

Step 4 – Optional – Attach the Modem to a
Flat Surface

To mount the Wireless MultiModem, do the following:

1. Obtain mounting screws (two are needed) that are appropriate for the surface on which you will mount the

modem. For example, one might use two 6-32 self-tapping screws 5/8” in length to mount the unit in a
truck to the wall of the cab behind the passenger’s seat.

2. Typically, the unit is mounted against a flat surface into which holes can be drilled. The mounting holes

(center-to-center) must be separated by 125mm or 4 -15/16 inches.
Drill the mounting holes at the desired mounting location.

3. Slide the mounting bridles into the corresponding slots on the backside of the modem chassis.

4. Attach the modem with two screws to the mounting surface at the desired location on the equipment.

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 12

Chapter 2 – Activation and Installation

Step 5 – Install the Modem Driver

Introduction

Compatibility: The wireless modem is compatible with Windows 2000/2003+, Windows XP, and Linux.
Windows: Windows operating systems require a modem driver to be installed. See the example below for

installing a GPRS modem driver onto a PC with Windows XP/2003.

Linux: Linux does not require a driver for serial modems.

Requirements

• One MTCBA-G modem

• A RS232 cable to connect the modem to the PC

• The MultiModem CD that was shipped with the Multi-Tech modem

• A PC running Windows

Note: This installation procedure is only used as a basic guide to help you install the Multi-Tech Wireless modem

driver. You may see differences based upon your version of Windows and your Windows settings.

Installing the Multi-Tech MTCBA-G Modem Driver onto a PC Running Windows XP/2003

This installation assumes a Windows XP or 2003 operating system. XP and 2003 are identical in the methods they
use for installing modem drivers.

To load the MultiModem wireless modem’s driver on your PC, select the Control Panel’s Phone and Modem Options
option. During this installation, you will be required to browse the MultiModem CD to load the modem’s INF file. This
file is located at the root directory on the MultiModem CD.

1. Go to Start, and then click on Control Panel.

2. In the Control Panel, double-click on Phone and Modem Options. When the Phone and Modem Options

screen appears, click on the tab labeled Modems.

3. Click on Add to add a new modem.

4. On the Install Modem screen, click Don’t detect my modem, I will select it from a list. Then click Next >.

5. On the next screen, click the Have Disk button to browse for the driver file on the MultiModem CD.

6. Make sure that the Multi-Tech system CD is inserted into your CD-ROM then click on Browse.

7. Browse to the root directory of your CD-ROM drive and then click on Open.

8. The Install From Disk screen should now show the directory of your CD-ROM. Click on OK.

9. On this next screen, scroll down the list of modems and select the model that is applicable to your modem.

Once you have selected your model, click on Next>.

10. You will now have to choose which com port the Multi-Tech modem is connected to. If you know exactly

which port your modem is on, click on that port; other wise, choose COM1 (most common). Click Next >.

11. You will now be prompted with a screen that states that the Multi-Tech driver has not passed Windows logo

testing. You can ignore this message and click Continue Anyway.

12. To finish the install, click on Finish.

You have now successfully installed the Multi-Tech wireless modem driver to your PC.

Verifying That Your Modem Has Been Installed Successfully

1. After you have successfully installed the Multi-Tech modem driver as stated above, you should be brought

back to the Phone and Modems Options screen. Make sure that the modem is now listed under the columns

Modem and Attached To (the correct com port).

2. Highlight the modem and then click on Properties.

3. A Properties screen will open for the Multi-Tech modem. Click on the tab labeled Diagnostics.

4. In the middle of the screen, click on the Query Modem button. Windows will now try to query the Multi-Tech

modem. If this process passes, the second box on this screen will show the columns Command and
Response.

Note: To make sure that the modem is correctly being queried, look at the LED lights of the modem after

you click on Query Modem. The TR light should come on and the TD and RD lights should flicker.

5. If this process passes, then the modem should be properly installed and ready for use. Click OK to close the

modem Properties window. Then click on OK to close the Phone and Modem Options window.

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 13

Chapter 3 – Using Your Wireless Modem

Chapter 3 – Using Your Wireless

Modem

Phone Numbers for the Wireless Modem

• Every wireless modem will have its own unique phone number.

• The phone number may simply be given to you by your wireless service provider or it may be on the SIM card

or both. Wireless provider implementations may vary.

Examples of Useful AT Commands

A Note About HyperTerminal

In order to verify signal strength and roaming status, you must use a terminal application such as HyperTerminal. To
open this program in Windows XP or Windows 2003, go to Start > All Programs > Accessories > Communications
> HyperTerminal. Other Windows operating systems have similar paths to HyperTerminal. See your system’s online
Help if you cannot find it.

A Note About AT Commands

AT commands can be used to operate, configure, and query your modem. A reference guide to the GPRS commands
is included on the MultiModem CD and on the Multi-Tech Web site.

The following two commands let you query signal strength and roaming status.

Verifying Signal Strength

Using HyperTerminal, type AT+CSQ
The modem responds with the received signal strength (rssi).
The modem responds with the received signal strength (rssi) and the channel bit error rate (ber).
RSSI ranges from 0 to 31.

Signal Strength Verification – RSSI

21 – 31 Exceptional
11 - 20 Average
0 - 10 Weak or Insufficient
99 No signal

BER ranges from 0 to 7 (Seven is the highest error rate).

Checking Network Registration and Roaming Status

In this procedure, you will verify that the Wireless MultiModem has been registered on the wireless network.
Using HyperTerminal, type AT+CREG?
The modem will respond in one of the following ways:

Network Registration Verification

Value Network Registration Status

0,0 The modem is not registered on any network
0,1 The modem is registered on the home network
0,5 The modem is registered on a network and it is roaming

Note: If the modem indicates that it is not registered, verify the signal strength to determine if the problem

is the strength of the received signal.

Checking the Modem’s Identity

Use the ATI command (Note: This command is illustrated using the capital letter i after AT)

• Type ATI0 (Note: The command ends in a zero)

The manufacturing data displays. For example: Wavecom Modem Multiband G850 1900

• Type ATI3

The software version displays. For example: 651_09gg...

• Type ATI6

Displays modem data features. For example: data rates, data modes, fax classes.

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 14

Chapter 3 – Using Your Wireless Modem

Establishing a Voice Call

• Enter PIN Code (if required by your wireless provider)

Type AT+CPIN=1234
Responses: OK (PIN Code accepted)

+CME ERROR : 16 (Incorrect PIN Code)

+CME ERROR : 3 (PIN already entered [with +CMEE : 1 mode])

• Initiate a voice call

Type ATD1234; (Note: Don’t forget the semicolon “;” at the end. This stands for voice calls)
Responses: OK (Communication established)

CME ERROR : 11 (PIN Code not entered [with +CMEE : 1 mode])
CME ERROR : 3 (Operation not allowed)

• Initiate an emergency call

Type ATD112; (Note: Don’t forget the semicolon “;” at the end. This stands for voice calls)
Responses: OK

• Hang up

Type ATH
Responses: OK

Establishing a Circuit-Switched Data (CSD) Connection

A Circuit-Switched Data Connection makes the wireless modem work similar to a regular analog modem. You
must have CSD service in order to make a CSD call.

Note: Your wireless service provider charges airtime usage for these connections.

Establish a Connection: Using HyperTerminal or a terminal application, you can establish a CSD

connection by entering the following command: ATD<phone number>

Notes:

• The phone number you are calling is entered between the displayed

brackets. Do not type additional brackets. For example, type only ATD

8585551212. 8285551212 is typed between the brackets.

• This command tells the modem to inform the wireless network that you are

initiating a CSD modem call. If you are dialing to another modem, the
remote modem should answer and a connection between the two modems
will be established. If you include a semi-colon (;) at the end of the dialing
string, the modem will instead initiate a Voice call to the phone number
dialed.

Disconnect: Type: +++

Wait about two seconds to see an OK response.

Then type: ATH

Note: +++ is the escape sequence and ATH is the Hang-up command.

Answering a Circuit-Switched Data (CSD) Connection

A Circuit-Switched Data Connection makes the wireless modem work similar to a regular analog modem. You
must have CSD service in order to answer a CSD call.

There are three phone numbers for GSM: the voice number, the data number, and the fax number. All are
provided by the carrier. To answer a call:

Establish A Connection: Call into the modem by dialing the data number provided by your carrier.
Answer a Call: When you see the RING responses on the terminal screen, enter ATA <cr> to

answer the call.

Set Auto-Answer: Enter ATS0=x

This sets the modem to auto-answer. The call will be answered after the number

of rings entered. x stand for the number rings.

Then call into the number provided to you by the carrier.

Disconnect: Type: +++

Wait about one second to see an OK response.

Then type: ATH

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 15

Chapter 3 – Using Your Wireless Modem

Using Short Message Services (SMS)

Send a Short Message to a Specified Number.

Type AT+CMGS="8585551212" <press Enter>

Then type your message: Please call me soon. <press ctrl Z>

The modem may respond with +CMGS:<mr> OK

Write a Message to Memory.

You can store a message to send it at a later date.

Type AT+CMGW="8585551212" <press Enter>

Type the message. <press ctrl Z>

The modem may respond with +CMGW: 4 OK (The message is stored in the index as message 4.)

Send a Message from Storage.

Type AT+CMSS=x,"8585551212" <press Enter>

The modem may respond with +CMSS: 1 OK (The transmission is successful. One SMS message is

sent.)

Note: The x represents an index location.

View a List of Stored Messages.

Type AT+CMGL=x <press Enter>

For x, substitute one of the following: "REC UNREAD" Shows received unread messages.

"REC READ" Shows received read messages.

"STO UNSENT" Shows stored unsent messages.
"STO SENT" Shows stored sent messages.

"ALL" Shows messages.

The modem will respond AT+CMGL: 1,"REC UNREAD","8585551212",1...
The modem will continue until all UNREAD messages, numbers, and index number are listed.

Read a Stored Message.

Type AT+CMGR=x <press Enter>

The modem may respond with +CMGR: "REC READ", "8585551212", ......

Note: The x represents an index location.

Delete a Stored Message.

Type AT+CMGD=x,n <press Enter>

If you want to delete one message at a time, do not enter a value for n.
For n, substitute one of the following: 0 Delete message at location <include the index number>

1 Delete all READ messages.

2 Delete all READ and SENT messages.
3 Delete all READ, SENT, and UNSENT messages.

4 Delete ALL messages.
The modem will respond OK.

Note: The x represents an index location. The n stands for the type of messages to delete.

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 16

Chapter 3 – Using Your Wireless Modem

SMS Examples

Send Example

Send an SMS message to another SMS compatible device

at+cmgf=1 (set to text mode)

OK
at+cpms="SM","SM" (set memory storage when writing and sending SMS messages)
+CPMS: 0,50,0,50

OK

at+cmgs="7632273726" (send message to the number specified in quotes)
> TEST message ONE. ( Type message after the > symbol and hit <CTRL + Z> to send the message)

+CMGS: 52
OK

Receive Examples

Receive Example 1: Receive SMS messages in text mode by saving to SIM memory – Notification via +CMTI
unsolicited response code:

at+cmgf=1 (set to text mode)

OK
at+csms=0 (set to Phase 1)
+CSMS: 1,1,1

OK
at+cnmi=2,1,0,0,0 (set to display +CMTI indication when SMS is received)
OK
at+cpms="SM","SM" (set the read and write storage of SMS to SIM)
+CPMS: 0,50,0,50

OK
+CMTI: "SM",1 (indication that message was received and stored to SIM location 1)

at+cmgr=1 (read message stored in location 1)
+CMGR: "REC UNREAD","[phone]",,"06/03/17,13:55:22+00"
TEST1

OK
at+cmgd=1 (delete message that is stored in location 1)
OK

Receive Example 2: Receive SMS message in text mode by directly routing the received message to the TE
through the serial port using Phase 2:

at+cmgf=1 (set to text mode)

OK
at+csms=0 (set to Phase 2)
+CSMS: 1,1,1

OK
at+cnmi=2,2,0,0,0 (set to receive SMS and route directly to TE)
OK

+CMT: "[phone]",,"06/03/17,13:59:18+00" (message received and directly routed to TE)
TEST2

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 17

Chapter 3 – Using Your Wireless Modem

Receive Example 3: Receive SMS message in text mode by directly routing the received message to the TE
through the serial port using Phase 2+:

at+cmgf=1 (set to text mode)

OK
at+csms=1 (set to Phase 2+)
+CSMS: 1,1,1

OK
at+cnmi=2,2,0,0,0 (set to receive SMS and route directly to TE)
OK

+CMT: "[phone]",,"06/03/17,14:01:17+00" (message received and directly routed to TE)
TEST3
at+cnma (acknowledge that message has been received)
OK

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 18

Chapter 3 – Using Your Wireless Modem

Internet Access

Internet access can be setup in Windows Dial-Up Networking (DUN) of the computer that the wireless modem is
serving. Setup procedures will vary according to the type of wireless service provider used. To access Dial-Up
Networking on your PC, go to Start > Settings > Network Connections.

• For GSM-without-GPRS, a circuit-switched data connection is used. The user can set up DUN to
make a conventional V.32 modem connection to any terminating modem at the other end. The phone
number specified in DUN can be one supplied by the wireless service provider or another phone
number related to a different dialup modem service (e.g., a dialup modem service phone number from
any commercial or private dialup network).

• For GSM-with-GPRS, a single DUN number is generally used by all of a wireless provider’s
subscribers throughout its area of coverage; regional, nationwide, continental, etc. Rather than being
a literal phone directory number, as in conventional DUN, this is a code that gives the modem Internet
access.

Connecting to the GPRS Network for Internet Access

After you have inserted the SIM card and the modem is ready for use, you can establish an Internet connection
through a Windows dial-up session.

Note that your wireless provider will charge you for data usage.

Requirements

• One Multi-Tech wireless GPRS modem

• The GPRS modem should have an active SIM card and must have GPRS services

• The modem must be getting a proper signal and be showing a network registration through the wireless

provider’s network

• A PC running Windows XP or 2003 with the Multi-Tech drivers installed for your particular model

The following instructions are for Windows XP SP2 and Windows 2003. Every PC may have slight
differences which may cause the instructions to be different. Use these instructions as a guide to help you
understand what is required to set up an Internet connection through your wireless service provider for all
operating systems.

Note: Cellular providers provide Internet services as part of your service plan. Multi-Tech recommends that if

you plan on using large amounts of data, to sign up for an unlimited data service plan with your provider.
Multi-Tech Systems, Inc. will not be responsible for any charges on your cellular bill. If you have any
questions about billing, service plans, service charges, etc., please contact your provider for more
information.

Set the Access Point Name (APN) into the Modem’s Properties on Your PC

In order for your GPRS wireless modem to connect to your provider’s network, you must tell the modem the
Access Point Name (APN) to which it will connect. The APN is a server name that your account is setup on
with your provider. Your APN will be given to you by your provider. Here are some well-known APNs:

• Cingular Wireless: ISP.CINGULAR, or WAP.CINGULAR

• Cingular Wireless (Formerly AT&T): PROXY, or INTERNET, or PUBLIC

• T-Mobile: INTERNET2.VOICESTREAM.COM, or INTERNET3.VOICESTREAM.COM, or

WAP.VOICESTREAM.COM

• Rogers AT&T of Canada: INTERNET.COM

Steps for Setting the APN

1. Start by clicking on Start and then clicking on Control Panel.

2. In the Control Panel, double-click on Phone and Modem Options.

3. The Phone and Modem Options window appears. Click on the tab labeled Modems. Highlight the

Multi-Tech wireless modem listed in the table and then click on Properties.

4. A Properties window for your modem will display. Click on the Adv anced tab and you should see

an Extra Settings box. In the Extra initialization commands text box, type:

AT+CGDCONT=1,”IP”,”<APN>”

For <APN>, type in the correct APN for your account. For example:

AT+CGDCONT=1,”IP”,”ISP.CINGULAR”

Click OK to close the modem Properties window. Then click OK to close the Phone and
Modem Options window.

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 19

Create Your Dial-Up Connection in Windows XP/2003

1. Click on Start and then click on Control Panel.

2. In the Control Panel, double-click on Network Connections.

3. On the Network Connections screen on the left-hand side under Network Tasks, click on Create a new

connection.

4. The New Connection Wizard should appear. It will walk you through setting up your Internet connection.

Click on Next > to begin.

5. On the Network Connection Type screen, select Connect to the Intern et, and then click Next >.

6. On the Getting Ready screen, select Set up my connection manually, and then click Next >.

7. On the Internet Connection screen, select Connect using a dial-up modem, and then click Next >.
Note: After clicking on Next, you may or may not be asked to select which modem to use. If you have

more than one modem installed in your PC, you will be required to select the proper modem to use. If
asked, please select the Multi-Tech wireless modem that has been installed.

8. On the Connection Name screen in the ISP Name box, type in a name for your new connection. You

can give it any name that you would like. After you have typed in a name, click Next >.

9. On the Phone Number to Dial screen, type in the number that specifies to the modem to connect to your

provider’s Internet service.

For GPRS modems, type in the number *99***1#.
Then click Next >.

10. On the Connection Availability screen, specify if this connection is for anyone’s use or for your use only

by checking the appropriate button. Choose your preference, and then click Next>.

11. On the Internet Account Information screen, type the user name and the password for your account. In

many cases, a user name and a password are not required, but some wireless providers require it.
Check with your provider to see if they are needed.

Here is some helpful information:

•

For Cingular accounts using the ISP.CINGULAR APN:

User name: [e-mail]
Password: CINGULAR1

• For Cingular accounts using WAP.CINGULAR APN:

User name: [e-mail]
Password: CINGULAR1

• All other APNs listed on the previous page may not require user names and

passwords.

Check the following two options if you would like them activated:

Check the box if you want this account name and password to be used by everyone.
Check the box if you want this as your default Internet connection. Then click Next >.

12. On the Completing the New Connection Wizard screen, you last task is to place a check in the box if

you would like to add a shortcut to your desktop. Then click Finish.

13. A Connection screen displays on your desktop. Click the Properties button on the bottom of this

screen.

14. The Properties window will open for you to make your connection. Important: Make sure that Use

dialing rules is not selected, and then click OK.

15. Once back at your Connection screen, click the Dial button at the bottom of the screen to start the

connection.

16. The connection will now tell the modem to connect to your provider’s Internet service. Once connected,

you should see the connection status icon in your system tray at the bottom right-hand corner of your
screen.

You should now be able to open Internet Explorer or any other browser of your preference to surf the
Internet.

Chapter 3 – Using Your Wireless Modem

Disconnecting the Connection:

1. To disconnect the connection, right click on the connection icon in your system tray at the bottom right-

hand corner of your screen.

2. Scroll up and click on Disconnect.

Your should now be disconnect from the Internet.

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 20

Chapter 3 – Using Your Wireless Modem

Mobile PhoneTools

For initial configuration of your wireless device, Multi-Tech offers a Windows® based mobile PhoneTools Mobile
PhoneTools is a communication software program included on your MultiModem CD. You can install this program
onto your PC and use it for making Internet connections, voice calls, SMS messaging, and email. This program allows
you to use your wireless modem hooked up to your PC as if it were a cell phone.

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 21

Chapter 4 – Troubleshooting and Frequently Asked Questions

Chapter 4 – Troubleshooting and

Frequently Asked Questions

Troubleshooting Examples

Before calling the Multi-Tech Technical Support, check to the following connections:

• The right antenna is connected to the modem

• The serial cable connection is correct

• The power is connected correctly and the power lights on the modem are on

• Verify your signal strength

• Verify your network registration

• Use the following situation examples to troubleshoot the modem not answering and the modem

returning a No Carrier message.

Situation A: The modem does not answer

If the Wireless MultiModem does not answer through the serial link upon an attempted transmission of data or
voice signals, see the table below for possible causes and solutions.

Solutions for ‘no connection through serial link’ situation

If the
modem
returns …

(nothing)

Then ask … Action

Is the communication program
properly configured?

Is another program interfering
with the communication
program?

Is the modem set to
autoanswer?

Is the communication program
receiving RING responses?

In communications program, verify that modem
parameters have been set to the values shown here:

Data bits = 8
Parity = none
Stop Bits = 1
Baud = 115200 bps
Close any such application program.

Type ATS0=1 (to set to auto answer on the first ring)
Type ATA (to set to manual answer)
Type ATS0=1 (to set to auto answer on the first ring)
Type ATA (to set to manual answer)

Situation B: The modem always returns «No carrier» when trying to originate a call

Solutions for “no carrier” message

If the modem
returns …

no carrier

(esp. for data
communication)

no carrier

(esp. for voice
communication)

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 22

Then ask … Action

Is the selected bearer type
supported by the called
party?

Is the selected bearer type
supported by the network?

Be sure that the semicolon character (“;”) is typed

Type AT+CEER to view the extended error code (see
“Error Results Codes" in the AT Command guide).

Be sure that the selected bearer type is supported by the
called party.

Be sure that the selected bearer type is supported by the
network.

If no success, try bearer selection type: AT+CBST=0,0,3
Be sure SIM card is available for data/fax calls.

immediately after the phone number in the AT command;
e.g., ATD######;

Chapter 4 – Troubleshooting and Frequently Asked Questions

Frequently Asked Questions

Which providers can I use?

• Two major providers are T-Mobile and Cingular.

• We are Cingular approved.

Does this modem support High-Speed Circuit-Switched Data (HSCSD)?

• No, our GSM/GPRS modems do not support HSCSD.

The modem is answering, but seems to not be doing anything?

• The modem is answering in voice mode.

• If you are trying to make a data call, make sure the account has CSD service. You will also need the data

number (separate number from the main phone number that is provided by the provider).

I am trying to make a data connection by dialing from my wireless modem to an analog modem. Why does
the analog modem answer and send tones, but never connect?

• To make a data call you must use the ATD<number> command.

• Make sure the account has CSD service.

How do I get the voice portion to work so I can talk to others using the wireless modem?

• You will need a cable that has the speaker pins connected to a speaker and microphone.

• We have a “Y” cable that splits out to a RJ9 connector that can be used to plug into the receiver of a

handset.

• ‘ATD<number>;’ will originate a voice call.

How do I make an Internet connection to my dial-up ISP?

• Make sure you have CSD service.

• Create a dial-up connection to the ISP’s access num ber, then use your account username and password

and choose the wireless modem as the device.

How does faxing work?

• GPRS modems support Class 1 and Class 2 Group 3 faxing.

• You will need fax services setup on your account. You should receive a separate phone number for fax just

like voice and data, and you must call the fax number for the modem to receive a fax.

• You will also need fax software (we do not have working software). WinFax Version 10 has been tested with

success.

I can’t make outgoing calls. I just receive a NO CARRIER response.

• Make sure the antenna is connected and SIM is inserted correctly.

• Check signal and registration: ‘AT+CSQ’ (10-31 is good), ‘AT+CREG?’ (0,1 is registered & 0,5 is roaming).

• Check NO CARRIER reason with ‘AT+CEER’. Look up error code in Reference Guide.

The modem will not answer.

• To have modem autoanswer, set modem with ‘ATS0=1’ and ‘AT&W’ to store the setting.

• Send ‘ATA’ to the modem once the RING is indicated on the terminal screen.

• You may need to set modem to ignore DTR, ‘AT&D0’, if you aren’t providing DTR.

I am trying to make a GPRS connection using a Windows dial-up session. It connects and then immediately
disconnects.

• Make sure the APN is configured in the modem correctly (The APN is provided by the provider).

• Check the APN with ‘AT+CGDCONT ?’ T o make sure it is correct.

• If no APN is inserted, then insert the correct APN using the command ‘AT+ CGDCONT=1,”IP”,”<APN>”’ with

HyperTerminal or add it into the “Extra Initialization Commands:” in the modem’s properties.

• Make sure the APN is correct for your account.

When I try to establish a GPRS connection using Windows dial-up I get an error: “Hardware Failure”.

• Check the modem to make sure it is installed and can be queried in the modem’s properties.

• Make sure the com port is not being held by another application. Look for the TR light indication. If it is on,

most likely another application is holding onto the port.

• Make sure the dial-up connections maximum speed matches the modem’s properties maximum port speed.

• Try rebooting the PC.

What is the maximum amount of characters I can use to send an SMS message?

• Supports up to 160 characters maximum.

• In PDU mode using 7-bit, the modem still supports 160 characters, but in 8-bit the modem will support only

70 characters.

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 23

Chapter 4 – Troubleshooting and Frequently Asked Questions

After changing the +CNMI, +CSCA, or +CSMP command values, the modem doesn’t store them.

• When changing these command values, you must use the +CSAS command to store the changes.

How do I send an SMS message to an email account?

• When sending an SMS message to an email account, you must use a designated routing number that will

tell the SMS server to route your message to an email account. Here are the numbers that we are aware of
at this time:

AT&T = “0000”
T-Mobile = “500”
Cingular = “121”

Here is an example of how to send an SMS message to an email account:

AT+CMGS=”0000”
> [e-mail] My message goes here. <ctrl +Z>

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 24

Chapter 6 – Reference Information

Chapter 6 – Reference Information

Wireless Modem Reference Information

Data Cable Diagram – No Voice

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 25

Data Cable Diagram – with Voice

Chapter 6 – Reference Information

Fused DC Power Cable Dimensions
How to Change the Fuse

The Fused DC power cable is provided when a single unit is purchased.

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 26

Appendix A – Warranty and Repairs

Appendix A – Warranty and Repairs

Multi-Tech Warranty Statement

Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a
period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten
years (depending on model) from date of shipment.

MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

This warranty does not apply to any products which have been damaged by lightning storms, water, or power surges or which have
been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by Customer or
any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.

MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products which prove to
be defective within the warranty period or, at MTS’s option, issuance of a refund of the purchase price. Defective products must be
returned by Customer to MTS’s factory — transportation prepaid.

MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY
EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.

Repair Procedures for U.S. and Canadian Customers

In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota factory:
Multi-Tech Systems, Inc.

2205 Woodale Drive
Mounds View, MN 55112 U.S.A.
Attn: Repairs, Serial # ____________

A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS to destinations in
U.S. and Canada.

Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O.
Box), and your telephone number. If the product is out of warranty, a payment in advance is required. Acceptable means of payment
include credit card, wire transfer or a check in U.S. dollars drawn on a U.S. Bank.

For out of warranty repair charges, go to
Extended two-year overnight replacement service agreements are available for selected products. Please call MTS customer

service at [phone] or visit our web site at /PARTNERS/Programs/overnight_replacement/
Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our

Technical Support department at [phone] or email [e-mail]
expediting, receiving, shipping, billing, etc., to our Repair Accounting department at [phone] or [phone], or email

[e-mail].

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused
damages are billed on a time-plus-materials basis.

COMPANY/Policies/warranty/

for details on rates and coverages.

. Please direct your questions regarding repair

Repair Procedures for International Customers

(Outside U.S.A. and Canada)
Your original point-of-purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You

may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech
product. The Multi-Tech sales office directory is available at www.multitech.com/PARTNERS/Channels/offices/

In the event that factory service is required, products may be shipped, freight prepaid to our Mounds View, Minnesota factory.
Recommended international shipment methods are via Federal Express, UPS or DHL courier services, or by airmail parcel post;
shipments made by any other method will be refused. Please include, inside the shipping box, a description of the problem, a return
shipping address (must have street address, not P.O. Box), and your telephone number. If the product is out of warranty, a payment
in advance is required. Acceptable means of payment include credit card, wire transfer or a check in U.S. dollars drawn on a U.S.
Bank. Repaired units shall be shipped freight collect, unless other arrangements are made in advance.

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our
Technical Support department nearest you or email [e-mail]
regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +[phone] in the U.S.A.,
or email [e-mail]

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused
damages are billed on a time-plus-materials basis.

.

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 27

. When calling the U.S., please direct your questions

Appendix A – Warranty and Repairs

Repair Procedures for International Distributors

International distributors should contact their MTS International sales representative for information about the repair of Multi-Tech
product(s).

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our
International Technical Support department at +[phone]. When calling the U.S., please direct your questions regarding repair
expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +[phone] in the U.S.A. or email

[e-mail]

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused
damages are billed on a time-plus-materials basis.

.

04/07

Replacement Parts

SupplyNet, Inc. can supply you with replacement power supplies, cables, and connectors for selected Multi-Tech
products. You can place an order with SupplyNet via mail, phone, fax, or the Internet at the following addresses:

Mail: SupplyNet, Inc.
614 Corporate Way
Valley Cottage, NY 10989
Phone: [phone]
Fax: [phone]
Email: [e-mail]
Internet: http://www.thesupplynet.com

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 28

Appendix B – WEEE Statement

Appendix B - Waste Electrical and

Electronic Equipment (WEEE)

Statement

July, 2005

The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers and importers to take­back electronics products at the end of their useful life. A sister Directive, ROHS (Restriction of Hazardous
Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the
products at the design phase. The WEEE Directive covers all Multi-Tech products imported into the EU as of August
13, 2005. EU-based manufacturers, distributors, retailers and importers are obliged to finance the costs of recovery
from municipal collection points, reuse, and recycling of specified percentages per the WEEE requirements.

Instructions for Disposal of WEEE by Users in the European Union

The symbol shown below is on the product or on its packaging, which indicates that this product must not be disposed
of with other waste. Instead, it is the user’s responsibility to dispose of their waste equipment by handing it over to a
designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and
recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is
recycled in a manner that protects human health and the environment. For more information about where you can
drop off your waste equipment for recycling, please contact your local city office, your household waste disposal
service or where you purchased the product.

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 29