Multi-Tech Systems MTCBA-G-F, MTCBA-G-F2 User Manual

MultiModemä GSM/GPRS

External Wireless Modem

(Data/Fax/Voice)

MTCBA-G-F1 MTCBA-G-F2

UserGuide

User Guide for MultiModem GSM/GPRS

Call ARC Electronics 800-926-0226 512-864-0756 Ex 42 

External Data/Fax/Voice Wireless Modem

Models MTCBA-G-F1 & MTCBA-G-F2

P/N 82001220, Revision A

without prior expressed written permission from Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representation or warranties with respect to

the contents hereof and specifically disclaims any implied warranties of

merchantability or fitness for any particular purpose. Furthermore, Multi-Tech

Systems, Inc. reserves the right to revise this publication and to make changes

from time to time in the content hereof without obligation of Multi-Tech Systems,

Inc., to notify any person or organization of such revisions or changes.

Revision Date Description

A 5/01/03 Initial Release, Rev A.

Multi-Tech, MultiMobile and the Multi-Tech logo are trademarks of Multi-Tech

Systems, Inc. Windows is a registered trademarks of Microsoft in the U.S. and

other countries. Other trademarks and trade names mentioned in this

publication belong to their respective owners.

Contents

PRODUCT DESCRIPTION 5

Package Contents 6 Interfaces 6 Parts to be Supplied by Wireless Service Provider 7 Parts to be Supplied by End User 7 Radio Characteristics 8 Accessory Kit 9 AT Command Info 10 Phone Number for the Wireless Modem 10 Network Access 10 Features 12

PPLICATION OVERVIEW 13

Application Types 13 Benefits/Features in Applications 15 Functions – GSM Modes 18

PECIFICATIONS 19

General Specifications 19 Electrical Characteristics 20

Input/output electrical characteristics for external connections 21 Input/output electrical characteristics (cont’d) 22

LED Indicators 23 RS232 15-Pin Connector Pinout 24

ETTING STARTED WITH YOUR WIRELESS MULTIMODEM 25

Mechanical Mounting 25

Electrical Installation & Configuration 28 Mobile Phonetools 34 Verifying signal strength 35 Verifying network registration 36 Testing the Configuration 37

Testing the Configuration (continued) 38 Testing the Configuration (continued) 39

TROUBLESHOOTING 40

Situation A: The modem does not answer through the serial link 40 Situation B: The modem always returns «Error» when trying to issue a communication 42 Situation C: The modem always returns «No carrier» when trying to issue a communication 47

AFETY 51

General Safety 51 Vehicle Safety 53 Maintenance of GSM Modem 53 Your Responsibility 54

ARRANTY & REPAIRS POLICIES 55

Warranty 55 Repairs 56

Repair Procedures for U.S. and Canadian Customers 56

Repair Procedures for International Customers (Outside U.S.A. and Canada) 58 Repair Procedures for International Distributors 59

WIRELESS MODEM REFERENCE INFO 60

Product Description

The Multi-Tech MultiModem GSM/GPRS is an external data/fax/voice wireless modem. It also supports mobile originated short message service (SMS) and mobile-terminated SMS. Designed for global use, it offers standards-based multi-band GSM/GPRS Class 10 performance. This ready-todeploy, standalone modem allows developers to add wireless communication to products with a minimum of development time and expense. The MultiModem GSM/GPRS is based on industrystandard open interfaces, is fully type approved, and can be desktop or panel mounted.

Product Description

Package Contents

· one modem

· two holding bridles (mounting brackets)

· one RS-232 15-to-9-pin cable

· one power supply cable with fuse

· one User Manual (this document)

Interfaces

The Wireless MultiModem has several interfaces:

· LED function indicating operating status

· External antenna (via SMA connector)

· Serial and control link (via 15 pins SUB D)

· Power supply (via 2.5mm miniature power

jack)

· SIM card holder

Product Description

Parts to be Supplied by Wireless Service Provider

· Subscriber Identity Module (SIM)

configuration chip The SIM contains information specific to your wireless account and its features.

Parts to be Supplied by End User

· mounting screws

screw shaft diameter = .17” max.)

(

· antenna

The antenna used must be both of the correct frequency and of the style appropriate to the application.

Product Description

Radio Characteristics

GSM 850 EGSM 900 Frequency RX Frequency TX

RF Power Stand

Impedance

VSWR

Typical Radiated

Gain

Frequency RX Frequency TX

RF Power Stand

Impedance

VSWR

Typical Radiated

Gain

869 to 894 MHz 925 to 960 MHz 824 to 849 MHz 880 to 915 MHz

2W at 12.5% duty

cycle

GSM 1800 GSM 1900

1805 to 1880 MHz 1930 to 1990 MHz 1710 to 1875 MHz 1850 to 910 MHz

1W at 12.5% duty

cycle

2W at 12.5% duty

cycle

50 ohms

0 dBi on azimuth plane

1W at 12.5% duty

cycle

50 ohms

0 dBi on azimuth plane

Accessory Kit

A Wireless MultiModem Accessory Kit is available. Generally speaking, it is useful to have one or two kits to configure a group or fleet of Wireless MultiModem units (generally, you will not need one kit for every modem). The kit includes an antenna, a power supply and a product CD. The product CD contains an AT Command manuals, other documentation, and modem software.

Product Description

AT Command Info

This manual describes a minimal set of AT commands that are adequate for configuring many common application situations. A complete set of AT command definitions can be found in the AT Command manuals (one for GSM/GPRS and one for CDMA). These manuals are available on the MultiTech web site or on the Accessory Kit CD.

Phone Number for the Wireless Modem

· Every wireless modem will have its own

unique phone number.

· The wireless modem’s phone number may

simply be told to the subscriber or be on the SIM or both. Wireless provider implementations may vary.

Network Access

The network access arrangements to be specified in Windows Dial-Up Networking (of the computer that the wireless modem is serving) will vary according to the type of wireless service used.

Product Description

· For GSM-without-GPRS, a circuit-

switched data connection is used. The user can set up DUN to make a conventional V.32 modem connection to any terminating modem at the other end. The phone number specified in DUN can be one supplied by the wireless service provider or another phone number related to a different dialup modem service (e.g, a dialup modem service phone number from any commercial or private dialup network).

· For GSM-with-GPRS, a single DUN

number is generally used by all of a wireless provider’s subscribers throughout its area of coverage (regional, nationwide, continental, etc.). Rather than being a literal phone directory number, as in conventional DUN, this is a code that gives the modem Internet access.

Product Description

Features

· GPRS Class 10 operation · V.42bis data

compression

· Dual-band 850/1900 or

900/1800 GSM/GPRS

· GSM Class 1 and Class 2

Group 3 FAX

· Desktop or panel

mounting

· Short Message Services

including text and PDU, point-to-point, cell broadcast

· 14.4K GSM circuit

switched data

· SMA antenna connector

and SIM socket

· Serial interface supports

DTE speeds to 115.2K

· AT command

compatible

· Numerous LEDs

provide operational status

· ME + SIM phone book

management

· Fixed dialing number

· SIM Toolkit Class 2

· SIM, network and

service provider locks

· Real time clock

· Alarm management

· UCS2 character set

management

Application Overview

Application T ypes

With circuit switched data rates up to 14.4K bps, the MultiModem GSM/GPRS is targeted at applications that periodically need to send or receive data over a wireless network. It is an ideal solution for:

Appliances Remote Diagnostics

ATM Terminals Remote Metering

Automotive Security Systems

Data Collection Vending/Gaming

Machines

Gas Pumps Other devices

requiring wireless connectivity.

Industrial and Medical Remote Monitoring Systems

Note: The Wireless

MultiModem must be

mounted with at least 8

inches (20 cm) of clearance

from the human body.

Application Overview

RS232

Wireless MultiModem used in remote ATM application.

Application Overview

Benefits/Features in Applications

Short Development Time. The MultiModem

GSM/ GPRS can make your existing and next generation device, machine, or system, communication-ready without requiring any hardware changes to its design. It actually provides faster time-to-market because it relieves the burden and expense of obtaining network and RF approvals. This complete, ready-to-deploy wireless modem allows you to enhance your product while you focus on developing its core features.

Voice Features. The MultiModem GSM/GPRS

provides telephony and Dual Tone Multi Frequency (DTMF) functionality. It also allows for emergency calls as well as echo cancellation and noise reduction (option), and full rate, enhanced Full Rate and Half Rate (FR/EFR/HR).

Short Message Services. The MultiModem

GSM/GPRS offers SMS features such as text and PDU, point-to-point (MT/MO) and cell broadcast.

Application Overview

Compatible Supplementary Services. The

MultiModem GSM/GPRS is compatible with supplementary services such as call forwarding, call barring, multiparty, call waiting and call hold, calling line identification, advice of charge, USSD, closed user group and explicit call transfer.

Management Features. The MultiModem

GSM/GPRS provides advanced management features including phone book management, fixed dialing number, real time clock and alarm management

Industry-standard Modem Commands.

MultiModem GSM/GPRS provides industrystandard AT-style commands for ease of integration into your existing software application.

The

Application Overview

Industrial Chassis. The MultiModem

GSM/GPRS is packaged in a rugged, water resistant, industrial chassis. The chassis has an RS-232 DE-15 Voice/Data interface connector and a permanent screw-type power connector. It also has an SMA antenna connector. The chassis can be side-mounted on a panel or top-mounted on a desktop or other surface. A set of LEDs indicate the modem’s operational status.

Network and RF Approved. The MultiModem

GSM/ GPRS has been tested and certified with wireless telecom network providers worldwide. In addition, it has successfully completed worldwide compliance testing for global RF approval.

Application Overview

Functions – GSM Modes

MODE DESCRIPTION

Standard

Dual Band Extended GSM 900 MHz Class 4 (2W) and GSM 1800/1900 MHz

Class 1 (1W)

Interface Serial interface RS232. V.24/V.28 Autobauding

function. AT command set based on V.25ter and GSM 07.05 & 07.07

SMS

Data

Fax

Mobile Originated (MO) and Mobile Terminated (MT) SMS Mode Text & PDU point to point. Cell broadcast i Asynchronous 2400, 4800, 9600 and 14400 bps. Data Transparent and Non Transparent modes. In Non Transparent Mode only: 300, 1200, 1200/75 baud rates are available.

Mode 3.1 KHz (PSTN) and V110 (ISDN).

2400/4800/7200/9600 bps Fax GSM teleservice 62 in Transparent Mode.

n accordance with GSM 07.05.

Class 2. Group 3 compatible.

GPRS Class 10. Coding schemes: CS1 to CS4.

Specifications

General Specifications

Power Requirements 5 V to 32VDC; 400mA Average @5V,

2A Peak @ 5V

Mechanical

Dimensions & Weight Connectors & Fasteners

Operating Temperatures Certifications CE Mark

4.3" w x 2.4" h x 0.94" d; 4.1 oz. (11 cm x 6.1 cm x 2.4 cm; 115 g)

Antenna Connection type: SMA jack Serial Connector: 15-pin RS232 SUB

D female (DE15S)

Pins: RS232 link, audio link, BOOT,

RESET

Power Connector: 2.5mm miniature

power jack

SIM receptacle: (standard)

-30 to +60°C

EMC: FCC Part 2, 15, 22, 24, EN 55022 &

Safety: UL 60950, EN 60950

EN 55024

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