Multi-Tech Systems MTCBA-E-U User Manual

MultiModem® EDGE

USB Wireless Modem

MTCBA-E-U

User Guide

MultiModem® EDGE USB Wireless Modem User Guide Model MTCBA-E-U S000382K, Revision K

Copyright © 2008 by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representation or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc., to notify any person or organization of such revisions or changes. Check Multi-Tech’s Web site or product CD for current versions of our product documentation.

Revision History Revision Date Description

F 01/19/0 G 04/24/07 Updated the Technical Support contact list. Removed the Multi-Tech Certified National

H 10/08/07 Remov ed PhoneTools. Updated Package Contents and antenna specifications. I 03/20/08 Added Vista Operating System support. J 08/20/08 Update Linux drivers and add MAC OS drivers. K 11/19/08 Updated Vista Driver installation, added Windows Server 2008 installation, removed fax

Trademarks and Logos

MultiMod registered trademark of Microsoft in the U.S. and other countries. Other trademarks and trade names mentioned in this publication belong to their respective owners.

World Headquarters

Multi-T 2205 Woodale Drive Mounds View, Minnesota 55112 (763) 785-3500 or (800) 328-9717 Fax: (763) 785-9874 Internet Address: http://www.multitech.com

Technical Support Country By Email By Phone

Europ U.S., Canada, all others support@multitech.com (800) 972-2439 or +(763) 717-5863

Warranty

Warranty information can be found at: http://www.multitech.com

em, Multi-Tech and the Multi-Tech logo are registered trademarks of Multi-Tech Systems, Inc. Windows is a

ech Systems, Inc.

e, Middle East, Africa support@multitech.co.uk +(44) 118 959 7774

7 Added caution to splash screen.

Activation Agent statement. Changed the description of LS LED. Changed the baud rate on page 28 from 115200 to 230400. Updated the Multi-Tech Warranty statement.

requirement, and minor editorial changes.

Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 2

Contents

Chapter 1 – Product Description and Specifications ................................................................................................ 4

Product Description .............................................................................................................................................. 4

Features ................................................................................................................................................................. 4

Safety ..................................................................................................................................................................... 5

General Safety ................................................................................................................................................. 5

RF Interference Issues..................................................................................................................................... 5

Vehicle Safety .................................................................................................................................................. 5

Maintenance of Your Modem ........................................................................................................................... 5

Your Responsibility .......................................................................................................................................... 5

Package Contents ................................................................................................................................................. 6

General Specifications ......................................................................................................................................... 7

Functions – GSM/GPRS Modes ........................................................................................................................... 7

Electrical Specifications ....................................................................................................................................... 7

RF Specifications .................................................................................................................................................. 7

Antenna Specifications ........................................................................................................................................ 8

GSM/EGSM Antenna Requirements/Specifications ........................................................................................ 8

Antennas Available from Multi-Tech Systems, Inc. .......................................................................................... 8

PTCRB Requirements Note ............................................................................................................................. 8

FCC Requirements Note .................................................................................................................................. 8

Interfaces ............................................................................................................................................................... 8

LED Interface ................................................................................................................................................... 8

AT Command Reference Guides ......................................................................................................................... 8

Chapter 2 – Activation and Installation ...................................................................................................................... 9

Activate Your Wireless Account .......................................................................................................................... 9

Insert the SIM Card into the Holder ..................................................................................................................... 9

Connect the Antenna, USB Cable, and Power .................................................................................................... 9

Handset Connection (Optional) ........................................................................................................................... 9

Attach the Modem to a Flat Surface (Optional) ............................................................................................... 10

Install the Modem Driver .................................................................................................................................... 11

Installing the Modem Driver in Windows Vista ................................................................................................. 11

Installing the Modem Driver in Windows Server 2008, XP, 2003 ................................................................... 17

Chapter 3 – Using Your Wireless Modem ................................................................................................................ 24

Phone Number for the Wireless Modem ........................................................................................................... 24

Examples of Useful AT Commands ................................................................................................................... 24

Verifying Signal Strength ............................................................................................................................... 24

Checking Network Registration and Roaming Status .................................................................................... 24

Checking the Modem’s Identity ...................................................................................................................... 24

Establishing a Voice Call ............................................................................................................................... 25

Establishing a Circuit-Switched Data (CSD) Connection ............................................................................... 25

Answering a Circuit-Switched Data (CSD) Connection .................................................................................. 25

Using Short Message Services (SMS) ............................................................................................................... 26

SMS Examples .............................................................................................................................................. 27

Internet Access ................................................................................................................................................... 29

Connecting to the GPRS Network for Internet Access ................................................................................... 29

Chapter 4 – Troubleshooting and Frequently Asked Questions ............................................................................ 31

Troubleshooting Examples ................................................................................................................................ 31

Frequently Asked Questions ............................................................................................................................. 32

Appendix A - Waste Electrical and Electronic Equipment (WEEE) Statement ..................................................... 34

Appendix B – C-ROHS HT/TS Substance Concentration ....................................................................................... 35

Table of Contents

Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 3

Chapter 1 – Product Description and Specifications

Chapter 1 – Product Description and

Specificat ions

Product Description

The MultiModem® EDGE wireless modem delivers some of the fastest cellular wireless data speeds by utilizing EDGE technology. It allows users to connect to the Internet and send and receive data up to three times faster than possible with an ordinary GSM/GPRS network making it ideal for highly data-intensive multimedia applications. Based on industry-standard open interfaces, the MultiModem EDGE wireless modem is equipped with quad-band GSM, which means it can be used worldwide on all existing GSM networks. This document covers the modem available with USB interface.

A Note About Documentation:

Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc., to notify any person or organization of such revisions or changes. Check Multi-Tech’s Web site for current versions of our product documentation.

Features

• EDGE (E-GPRS) Class 12

• GPRS Class 12

• Quad-band GSM 850/900/1800/1900 MHz

• Packet data rates up to 240K bps (coding scheme MCS-9, LLC

• layer, 4 time slots)

• Embedded TCP/IP stack

• Circuit-switched data up to 14.4K bps non-transparent mode

• Short Message Services (SMS)

• SMA antenna connector

• Desktop or panel mounting (external models)

• AT command compatible

• Carrier approved

• Numerous LEDs provide operational status

• Voice features include Half rate (HR), Full rate (FR), Enhanced full rate (EFR), Adaptive multi rate (AMR), as

well as hands free echo cancellation, and noise reduction

• Two-year warranty

Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 4

Chapter 1 Product Description and Specifications

Safety

General Safety

The modem is designed for and intended to be used in fixed and mobile applications. “F ixed” means that the device is physically secured at one location and is not able to be easily moved to another location. “Mobile” means that the device is designed to be used in other than fixed locations.

Caution: Maintain a separation distance of at least 20 cm (8 inches) is normally maintained

between the transmitter’s antenna and the body of the user or nearby persons. The Modem is not designed for or intended to be used in portable applications within 20 cm. (8 inches) of the body of the user.

RF Interference Issues

It is important to follow any special regulations regarding the use of radio equipment due in particular to the possibility of radio frequency, RF, interference. Please follow the safety advice given below carefully.

• Switch OFF your Wireless MultiModem when in an aircraft. The use of cellular telephones in an aircraft may

endanger the operation of the aircraft, disrupt the cellular network and is illegal. Failure to observe this instruction may lead to suspension or denial of cellular telephone services to the offender, or legal action or both.

• Switch OFF your Wireless MultiModem when around gasoline or diesel-fuel pumps and before filling your

vehicle with fuel.

• Switch OFF your Wireless MultiModem in hospitals and any other place where medical equipment may be in

use.

• Respect restrictions on the use of radio equipment in fuel depots, chemical plants or where blasting operations

are in progress.

• There may be a hazard associated with the operation of your Wireless MultiModem close to inadequately

protected personal medical devices such as hearing aids and pacemakers. Consult the manufacturers of the medical device to determine if it is adequately protected.

• Operation of your Wireless MultiModem close to other electronic equipment may also cause interference if the

equipment is inadequately protected. Observe any warning signs and ma nufacturers’ recommendations.

Vehicle Safety

• Do not use your MultiModem while driving.

• Respect national regulations on the use of cellular telephones in vehicles. Road safety always comes first.

• If incorrectly installed in a vehicle, the operation of Wireless MultiModem telephone could interfere with the

correct functioning of vehicle electronics. To avoid such problems, be sure that qualified person nel have performed the installation. Verification of the protection of vehicle electronics should be part of the installation.

• The use of an alert device to operate a vehicle’s lights or horn on public roads is not permitted.

Maintenance of Your Modem

Your Wireless MultiModem is the product of advanced engineering, design and craftsmanship and should be treated with care. The suggestions below will help you to enjoy this product for many years.

• Do not expose the Wireless MultiModem to any extreme environment where the temperature is above 50ºC or

humidity is above 90% noncondensing.

• Do not attempt to disassemble the Wireless MultiModem. There are no user serviceable parts inside.

• Do not expose the Wireless MultiModem to water, rain, or spilled beverages. It is not waterproof.

• Do not place the Wireless MultiModem alongside computer discs, credit or travel cards, or other magnetic

media. The phone may affect the information contained on discs or cards.

• The use of accessories not authorized by Multi-Tech or not compliant with Multi-Tech's accessory

specifications may invalidate the warranty of the Wireless MultiModem.

• In the unlikely event of a fault in the Wireless MultiModem, contact Multi-Tech Tech Support.

Your Responsibility

This Wireless MultiModem is your responsibility. Please treat it with care respecting all local regulations. It is not a toy. Therefore, keep it in a safe place at all times and out of the reach of children.

Try to remember your Unlock and PIN codes. Become familiar with and use the security features to block unauthorized use and theft.

Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 5

Package Contents

Chapter 1 Product Description and Specifications

Unbundled Package

Modem with No Accessories

1 modem 1 mounting bracket 1 Quick Start Guide 1 MultiModem CD

Note: You must supply a USB cable, bracket screws, and an antenna.

1 modem 1 mounting bracket 1 USB cable 1 antenna 4 rubber feet 1 Quick Start Guide 1 MultiModem CD

Note: You must supply bracket screws.

Bundled Package

Modem with Accessories

Part to be Supplied by Your Wireless Service Provider

Subscriber Identity Module (SIM) configuration chip. The SIM contains information specific to your wireless account and its features.

Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 6

Chapter 1 Product Description and Specifications

General Specifications

Mechanical Dimensions & Weight

Connectors & Fasteners Antenna Connection type: SMA jack

Operating Temperatures Storage Temperatures

4.3" L x 2.4" W x 0.94" H; 4.2 oz. (11 cm x 6.1 cm x 2.4 cm; 119 g)

Interface Connector: USB Type B SIM receptacle: Standard 3V SIM receptacle Voice Connector: RJ-9 4-pos modjack

-30° to +65°C

-40° to +85°C

Humidity Certifications

Relative humidity 20% to 90% noncondensing CE Mark, R&TTE

EMC: FCC Part 2, 15 Class A, 22, 24, EN 55022 & EN 55024 Safety: cUL, UL 60950, EN 60950 Network: PTCRB

Functions – GSM/GPRS Modes

Mode Description Standard Interface SMS

Data GPRS EDGE

Quad Band 850/900/1800/1900 MHz USB interface. USB Type B. Mobile Originated (MO) and Mobile Terminated (MT) SMS Mode Text & PDU point to point. Cell

broadcast. Data circuit asynchronous, transparent, non-transparent up to 14,400 bits GPRS Class 12, full PBCCH support, Coding Scheme 1-4, Mobile station Class B E-GPRS Class 12, Modulation and Coding Scheme MCS 1-9, Mobile station Class B

Electrical Specifications

Electrical Characteristics

Switching on/off Voltage

Parameters GSM/GPRS 850/900 GSM/GPRS 1800/1900 Unit

Input average supply current in comm. mode at P Input average supply current in idle mode

The device is permanently powered when connected to the USB port. Voltage Range: 5 to 32V DC

GND: 0V

Current Requirements

Typ. Typ.

max

360 300 mA

30 30 mA

RF Specifications

Frequency RX Frequency TX RF Power Stand

Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 7

GSM 850 EGSM 900 GSM 1800 GSM 1900

869 to 894 MHz 925 to 960 MHz 1805 to 1800 MHz 1930 to 1990 MHz 824 to 849 MHz 880 to 915 MHz 1710 to 1785 MHz 1850 to 1910 MHz

2W at 12.5% duty cycle

1W at 12.5% duty cycle

Chapter 1 Product Description and Specifications

Antenna Specifications

GSM/EGSM Antenna Requirements/Specifications

Frequency Range: 824 – 960 MHz / 1710 – 1990 MHz Impedance: 50 Ohms VSWR: <2.0:1 Typical Radiated Gain: 3 dBi on azimuth plane Radiation: Omni Polarization: Vertical Wave: Half Wave Dipole

Antennas Available from Multi-Tech Systems, Inc.

Description Part Number

Hinged Right Angle 900/1800 MHz Cellular Modem Antenna ANF1-1HRA Hinged Right Angle 800/1900 MHz Cellular Modem Antenna ANF2-1HRA Hinged Right Angle 850/900/1800/1900 MHz Cellular Modem Antenna ANQB-1HRA

PTCRB Requirements Note

There cannot be any alteration to the authorized antenna system. The antenna system must be the same type with similar in-band and out-of-ban radiation patterns and maintain the sam e specifications.

FCC Requirements Note

The antenna gain, including cable loss, must not exceed 3.0 dBi at 1900 MHz / 1.6 dBi at 850 MHz for mobile operating configurations and 7.0 dBi at 1900 MHz / 2.3 dBi at 850 MHz for fixed mounted operati ons, as defined in 2.1091 and 1.1307 of the rules for satisfying RF exposure compliance.

Interfaces

The Wireless MultiModem has several interfaces:

• LED function indicating operating status

• External antenna (via SMA connector)

• Serial and control link (via USB connector)

• Microphone and speaker (via handset jack)

• SIM card holder

LED Interface

LED Indicators

TD Transmit Data. Lit when modem is transmitting data. RD Receive Data. Lit when modem is receiving data. CD Carrier Detect. Lit when data connection has been established. LS Line Status.

Continuous “on” state indicates that the wireless modem is not registered on the network. Flashing state indicates registration on network.

Off state. Modem is off (not ready) or in download mode. TR Terminal Ready. Commonly called “Data Terminal Ready.” This is a readiness signal from the PC. PWR Power. Indicates presence of DC power when lit.

AT Command Reference Guides

AT commands for the EDGE USB wireless modem are published in a separate EDGE AT Commands Reference Guide included on the MultiModem CD and posted on the Multi-Tech web site.

Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 8

Chapter 2 – Activation and Installation

Chapter 2 – Activation and

Installat ion

Activate Your Wireless Account

Please see the wireless account Activation Notices located on the MultiModem CD. Choose the one for your wireless network provider and follow the directions to activate your account.

Phone Numbers for the Wireless Modem

y wireless modem will have its own unique phone number. The phone number may simply be given to you by

Ever your wireless service provider or it may be on the SIM card or both. Wireless provider implementations may vary.

Insert the SIM Card into the Holder

The wireless MultiModem requires a SIM card (Subscriber Identity Module) to operate on a GSM network. To install the card, do the following:

Using your fingernail or a small wedging tool (e.g., a small screwdriver), pry off the SIM cover.

Insert the SIM card into the holder.

Verify that the SIM card fits into the holder properly and then replace the cover.

Connect the Antenna, USB Cable, and Power

Connect a suitable antenna to the SMA connector (See antenna specifications in Chapter 1).

Connect the Series B end of the USB cable to the modem USB connector and the other end to the PC.

Handset Connection (Optional)

1. If you intend to use a phone handset, connect an RJ11 phone cable to the HANDSET connector on the

modem. Connect the other end of the phone cable to the handset .

Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 9

Chapter 2 - Activation and Installation

Attach the Modem to a Flat Surface (Optional)

To mount the Wireless MultiModem, do the following:

1. Obtain mounting screws (two are needed) that are appropriate for the surface on which you will mount

the MultiModem. For example, one might use two 6-32 self-tapping screws 5/8” in length to mount the unit in a truck to the wall of the cab behind the passenger’s seat.

Typically, the unit is mounted against a flat surface into which holes can be drilled. The mounting holes (center-to-center) must be separated by 125mm or 4 -15/16 inches.

Drill the mounting holes at the desired mounting location (if applicable).

2. Slide the mounting brackets into the corresponding slots on the backside of the MultiModem chassis.

3. Attach the MultiModem with two screws to the mounting surface at the desired location on the

equipment.

Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 10

Chapter 2 - Activation and Installation

Install the Modem Driver

Introduction

Compatibility: This wireless MultiModem is compatible with Windows Operating Systems Vista, XP,2003, and

Linux.

Windows Drivers: The wireless MultiModem USB driver must be install ed in your computer’s program directory.

The Windows USB drivers are located on the MultiModem CD in the Drivers I Windows Drivers folder. A complete set of drivers for each operating system is organized into Vista and XP with either 32-bit or 64-bit processor. For 64-bit operating systems, go to Start I All Programs I Accessories I System Tools I Computer and click on the System Properties button. Under System you will see System Type: 64-bit Operating

System.

Linux Drivers: Linux Operating System drivers are also located on the CD in the Drivers I Linux Folder. Refer

to the Readme file (also in the Linux directory) for the correct driver file and installation guide for your distribution/version of Linux.

Overview of Windows Driver Installation: Three install wizards guide you through the software Installation in

this order:

• Part A installs the Serial Port.

• Part B installs the modem driver

Installing the Modem Driver in Windows Vista

Preliminaries

1. Power up your computer.

2. If you have not already done so, connect the modem’s USB cable to a USB port on the

computer.

3. Windows will detect that the new modem is present.

Driver Installation of your TUSB3410 Serial Port

4. The Found New Hardware screen appears with Windows needs to install driver software for

your TUSB3410 Serial Port.

Click on Locate and install driver software (recommended). Windows will guide you through the process of installing driver software for your device.

Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide 11

+ 24 hidden pages