Multi-Tech Systems MTCBA-E-EN, MTCBA-G-EN-FX, MTCBA-C-EN-NX User Manual
MultiModem®
Wireless EDGE, GPRS, CDMA Modems
with Ethernet Interface
User Guide
Copyright and Technical Support
User Guide
MultiModem® Wireless EDGE, GPRS, and CDMA Modems with an Ethernet Interface
MTCBA-E-EN, MTCBA-G-EN-Fx, MTCBA-C-EN-Nx
S000375F, Revision F
Copyright
T
his publication may not be reproduced, in whole or in part, without prior expressed written permission from MultiTech Systems, Inc. All rights reserved.
Copyright © 2005-8 by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representation or warranties with respect to the contents hereof and specifically
disclaims any implied warranties of merchantability or fitness for any particular purpose.
Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to
time in the content hereof without obligation of Multi-Tech Systems, Inc., to notify any person or organization of such
revisions or changes. Check Multi-Tech’s Web site or product CD for current versions of our product documentation.
Record of Revisions
Revision Date Description
B 08/10/06 Software version 1.14. Added a Wake-Up-on-Call setup example. Added a
Connecting to the Internet section. Added a Setting Up DNAT example. Added more
information about activating and setting up a wireless modem account. Added a table
of commonly supported subnets.
C 04/23/07 Updated the Technical Support contact list. Removed the Multi-Tech Certified
National Activation Agent statement. Updated the Multi-Tech Warranty statement.
D 11/15/07 Updated Hazardous Warnings statements. Updated the operating temperature for
EDGE models. Changed GPRS from multi-band to quad-band. The Wireless
Activation section now sends the user to the Wireless Activation Notices for directions
on activating a wireless account. Added PTCRB and FCC regulatory statements to
Appendix B. Improved the quality of some screen shots. Add AT Command for
changing quad-band frequency.
E 03/24/08 Updated for software version 1.19
F 08/07/08 Add wall mount dimensional drawing.
Trademarks
T
rademarks and registered trademarks of Multi-Tech Systems, Inc. include MultiModem, the Multi-Tech logo, and
Multi-Tech. Windows is a registered trademark of Microsoft Corporation in the United States and other countries. All
other products or technologies referenced in this manual are the trademarks or registered trademarks of their
respective holders.
World Headquarters
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
Phone: 763-785-3500 or 800-328-9717
Fax: 763-785-9874
Internet Address: http://www.multitech.com
Technical Support
Country By Email By Phone
Europe, Middle East, Africa:
support@multitech.co.uk +(44) 118 959 7774
U.S., Canada, all others: support@multitech.com 800-972-2439 or 763-717-5863
Multi-Tech Systems, Inc. MultiModem Wireless Modem with Ethernet Interface (S000375F) 2
Table of Contents
Table of Contents
Chapter 1 – Introduction and Product Description ..................................................................................................... 5
Product and Interface Descriptions .................................................................................................................... 5
Ethernet Interface ............................................................................................................................................ 5
MultiModem EDGE .......................................................................................................................................... 5
MultiModem GPRS .......................................................................................................................................... 5
MultiModem CDMA .......................................................................................................................................... 5
Application Example ............................................................................................................................................. 6
Ship Kit Contents .................................................................................................................................................. 6
Safety Warnings .................................................................................................................................................... 7
Ethernet Ports Caution ..................................................................................................................................... 7
Handling Precautions ....................................................................................................................................... 7
Safety Instructions for Hazardous Locations .................................................................................................... 7
Installation Instructions .................................................................................................................................... 7
Vehicle Safety .................................................................................................................................................. 7
Specifications ........................................................................................................................................................ 8
AT Command Information .................................................................................................................................... 8
Chapter 2 – Getting Started .......................................................................................................................................... 9
Setup a Wireless Account .................................................................................................................................... 9
Connect Antenna, Ethernet, & Power ................................................................................................................. 9
Front Panel LEDs ................................................................................................................................................ 11
Ethernet LEDs ............................................................................................................................................... 11
Modem LEDs ................................................................................................................................................. 11
Set Your PC’s TCP/IP Address for Ethernet Functionality .............................................................................. 12
Using AT Commands .......................................................................................................................................... 13
Prerequisite Steps ......................................................................................................................................... 13
AT Command for Changing the GPRS-F4 Model's Quad-Band Frequency .................................................. 13
AT Command for Verifying Signal Strength ................................................................................................... 14
AT Command for Checking Network Registration and Roaming Status ........................................................ 14
Configure the Ethernet Interface Using the Web Management Software ....................................................... 15
Set Time and Date ............................................................................................................................................... 17
Shutdown Caution .............................................................................................................................................. 17
Connecting to the Internet ................................................................................................................................. 18
Connecting to the Internet Through Your Cellular Provider’s Service ............................................................ 18
Connecting to the Internet Steps ................................................................................................................... 18
Chapter 3 – Using the Web Management Software ................................................................................................... 20
Navigating the Web Management Software ...................................................................................................... 20
Web Management Software Screens ................................................................................................................ 22
IP Setup................................................................................................................................................................ 22
IP Setup > General Configuration .................................................................................................................. 22
IP Setup > HTTP Configuration ..................................................................................................................... 23
IP Setup > DDNS Configuration ..................................................................................................................... 24
IP Setup > SNTP Configuration ..................................................................................................................... 25
IP Setup > Static Routes ................................................................................................................................ 26
IP Setup > Remote Configuration .................................................................................................................. 27
PPP ....................................................................................................................................................................... 28
PPP > PPP Configuration .............................................................................................................................. 28
PPP > Wakeup-on-Call .................................................................................................................................. 30
PPP > Wakeup-On-Call Examples ................................................................................................................ 31
PPP > Power-On Configuration ..................................................................................................................... 34
PPP > Modem Commands ............................................................................................................................ 34
Networks & Services .......................................................................................................................................... 35
Networks & Services > Network Configuration .............................................................................................. 35
Networks & Services > Service Configuration................................................................................................ 36
Multi-Tech Systems, Inc. MultiModem Wireless Modem with Ethernet Interface (S000375F) 3
Table of Contents
Packet Filters ....................................................................................................................................................... 37
Packet Filters > Packet Filters. ...................................................................................................................... 37
Packet Filters > DNAT Configuration ............................................................................................................. 38
Packet Filters > DNAT Example .................................................................................................................... 38
Packet Filters > Advanced ............................................................................................................................. 40
GRE Tunnels ....................................................................................................................................................... 41
GRE Tunnels > GRE Tunnels ........................................................................................................................ 41
GRE Tunnels > GRE Routes Configuration ................................................................................................... 42
DHCP Server ........................................................................................................................................................ 43
DHCP Server > Subnet Settings .................................................................................................................... 43
DHCP Server > Fixed Addresses .................................................................................................................. 44
Tools .................................................................................................................................................................... 44
Tools > Tools ................................................................................................................................................. 44
Tools > Service Status ................................................................................................................................... 45
Tools > Firmware Upgrade ............................................................................................................................ 45
Tools > Load Configuration ............................................................................................................................ 46
Tools > Save Configuration ........................................................................................................................... 46
Statistics & Logs ................................................................................................................................................. 47
Statistics & Logs > Ethernet ........................................................................................................................... 47
Statistics & Logs > Serial ............................................................................................................................... 47
Statistics & Logs > PPP ................................................................................................................................. 48
Statistics & Logs > PPP Trace ....................................................................................................................... 49
Statistics & Logs > SysInfo ............................................................................................................................ 49
Statistics & Logs > DHCP Stat ....................................................................................................................... 50
Statistics & Logs > GRE Statistics ................................................................................................................. 50
Statistics & Logs > Modem Information ......................................................................................................... 50
Appendix A – A Reference Table of Commonly Supported Subnets ...................................................................... 51
Appendix B – Wireless Antenna ................................................................................................................................. 53
The Antenna ........................................................................................................................................................ 53
GSM, EDGE, and CDMA Antenna ................................................................................................................. 53
GSM and E-GSM Radio Characteristics ........................................................................................................ 53
CDMA Radio Characteristics ......................................................................................................................... 53
Fused DC Power Cable Dimensions ............................................................................................................. 54
How to Change the Fuse ............................................................................................................................... 54
Appendix C – Firmware Upgrade Using External TFTP Client ................................................................................. 55
Appendix D – Multi-Tech Systems, Inc. Warranty and Repair Policies ................................................................... 56
Multi-Tech Warranty Statement ......................................................................................................................... 56
Replacement Parts ........................................................................................................................................ 57
Appendix E – Waste Electrical and Electronic Equipment ....................................................................................... 58
Index ............................................................................................................................................................................. 59
Multi-Tech Systems, Inc. MultiModem Wireless Modem with Ethernet Interface (S000375F) 4
Chapter 1 – Introduction and Product Description
Chapter 1 – Introduction and
Product Description
This User Guide describes the MultiModem Wireless EDGE, GPRS, and CDMA modems with an Ethernet Interface.
Product and Interface Descriptions
Ethernet Interface
The MultiModem wireless modems with an Ethernet interface provide shared Internet access with one IP
address. The built-in routing capabilities provide DHCP services and firewall security using Network Address
Translation. Due to the routing capabilities, these modems are sometimes called routers.
These modems support "always-on" network connection as well as "dial-on-demand" for Internet services. The
"always-on" network connection automatically establishes a wireless data connection and allows for around the
clock surveillance, monitoring or real-time data acquisition of any remote Ethernet device such as a Web
camera. If the data link is dropped in the event of poor reception or a complete loss of service, it will
automatically re-establish the data link. When configured for "dial-on-demand" the wireless modem only
accesses the Internet when data is present. This configuration is ideal for sharing Internet access among
networked PCs.
Software features include remote configuration, firmware upgrade, load configuration screen, and a save
configuration screen.
MultiModem EDGE
The MultiModem® EDGE wireless modem delivers some of the fastest cellular wireless data speeds utilizing
EDGE technology. It allows users to connect to the Internet and send and receive data up to three times faster
than possible with an ordinary GSM/GPRS network making it ideal for highly data-intensive multimedia
applications. The MultiModem EDGE wireless modem is equipped with quad-band GSM, which means it can be
used worldwide on all existing GSM networks.
AT Commands: The MultiModem EDGE wireless modem is configured using the EDGE AT
Commands. These commands are documented in the Reference Guide for the MultiModem
Wireless EDGE Modems, document number S000371x.
MultiModem GPRS
The MultiModem® GPRS wireless modem offers standards-based quad-band GSM/GPRS Class 10
performance. The ready-to-deploy, standalone data/fax/voice modem allows developers to add wireless
communication to products with a miniumum of development time and expense. The MultiModem
wireless modem is base on industry-standard open interfaces and can be desktop or panel mounted.
AT Commands: The MultiModem GPRS wireless modem is configured using the GPRS AT
Commands. These commands are documented in the Reference Guide for the MultiModem
Wireless GPRS Modems, document number S000293x and also the Reference Guide for the
GSM IP Commands, document number S000333x.
®
GPRS
MultiModem CDMA
The MultiModem® CDMA wireless modem offers standards-based multi-band CDMA200 1xRTT performance.
The ready-to-deploy, standalone data/fax/voice modem allows developers to add wireless communication to
products with a miniumum of development time and expense. The MultiModem
on industry-standard open interfaces and can be desktop or panel mounted.
AT Commands:The MultiModem CDMA wireless modem is configured using the CDMA AT
Commands. These commands are documented in the Reference Guide for the MultiModem
Wireless CDMA Modems, document number S000294x.
®
CDMA wireless modem is base
Multi-Tech Systems, Inc. MultiModem Wireless Modem with Ethernet Interface (S000375F) 5
Application Example
Chapter 1 – Introduction and Product Description
Ship Kit Contents
The wireless modem is shipped with the following:
Unbundled Package
(Modem without Accessories)
1 modem
1 fused DC power cable
4 rubber feet for flat surface mounting
1 Quick Start Guide
1 MultiModem CD
Note: You must supply an antenna.
Note: Some ship kits may contain printed Customer Activation Notices (directions for activating your modem
through your wireless service provider).
Bundled Package
(Modem with Accessories)
1 modem
1 power supply cable (type varies)
4 rubber feet for flat surface mounting
1 antenna
1 Quick Start Guide
1 MultiModem CD
Multi-Tech Systems, Inc. MultiModem Wireless Modem with Ethernet Interface (S000375F) 6
Chapter 1 – Introduction and Product Description
Safety Warnings
Ethernet Ports Caution
The Ethernet ports are not designed to be connected to a Public Telecommunication Network.
Handling Precautions
All devices must be handled with certain precautions to avoid damage due to the accumulation of static charge.
Although input protection circuitry has been incorporated into the devices to minimize the effect of this static build
up, proper precautions should be taken to avoid exposure to electrostatic discharge during handling and
mounting.
Caution: Maintain a separation distance of at least 20 cm (8 inches) between the
transmitter’s antenna and the body of the user or nearby persons. The modem is not
designed for, nor intended to be, used in applications within 20 cm (8 inches) of the body of
the user.
Safety Instructions for Hazardous Locations
Installation Instructions
Installation instructions are provided which state:
1. The modems are open devices intended for installation in an ultimate enclosure suitable for the
intended application.
2. THIS EQUIPMENT IS SUITABLE FOR USE IN CLASS I, DIVISION 2, GROUPS A, B, C, AND D
OR NON-HAZARDOUS LOCATIONS ONLY.
3. “WARNING – Explosion Hazard – Substitution of Components may Impair Suitability for Class I,
Division 2”.
4. “WARNING – Explosion Hazard – Do not Disconnect Equipment Unless Power has been switched
off or the area is known to be Non-hazardous”.
5. “WARNING – Explosion Hazard – Do not replace fuse unless power has been switched off or the
area is known to be non-hazardous”
6. “WARNING – Do not install or remove SIM card unless power has been switched off or the area is
known to be non-hazardous”.
Vehicle Safety
• Do not use your Wireless MultiModem while driving, unless equipped with a correctly installed vehicle kit
allowing ‘Hands-Free’ Operation.
• Respect national regulations on the use of cellular telephones in vehicles. Road safety always comes first.
• If incorrectly installed in a vehicle, the operation of Wireless MultiModem telephone could interfere with the
correct functioning of vehicle electronics. To avoid such problems, be sure that qualified personnel have
performed the installation. Verification of the protection of vehicle electronics should be part of the installation.
• The use of an alert device to operate a vehicle’s lights or horn on public roads is not permitted.
Multi-Tech Systems, Inc. MultiModem Wireless Modem with Ethernet Interface (S000375F) 7
Chapter 1 – Introduction and Product Description
V
V
V
Specifications
Features EDGE Modems GPRS Modems CDMA Modems
Performance EDGE: E-GPRS Class 10,
Band,
Frequency
Packet Data EDGE: E-GPRS Up to 240K bps,
CircuitSwitched Data
Short Message
Services-SMS
Fax Class 1 Group 3 GSM Class 1 and Class 2 Group 3 Class 2.0 Group 3
oice Features Half rate (HR), Full rate (FR),
Antenna
Connectors
SIM Connector Standard 3V SIM receptacle Standard 3V SIM receptacle
Interface
Connectors
Power
Connectors
oice
Connectors
oltage 5V to 32 VDC 5V to 32 VDC 5V to 32 VDC
Power (Max.
Current Draw)
Physical
Description
Operating
Temperature
Storage
Temperature
Humidity Relative humidity 20% to 90%
Certifications CE Mark, R&TTE
Miscellaneous AT Command Compatible
GPRS: Class 12
Quad-band GSM
850/900/1800/1900 MHz
coding scheme MCS-9, mobile
station Class B, LLC layer, 4 time
slots
GPRS: Full PBCCH support,
coding scheme 1-4, mobile station
Class B
Up to 14.4K bps, non-transparent Up to 14.4K bps transparent and
Text & PDU, Point-to-Point
(MO/MT), cell broadcast
Enhanced full rate (EHR),
Adaptive multi rate (AMR), hands
free echo cancellation, noise
reduction
RF Antenna: 50 ohm SMA (female
connector)
Ethernet Model: RJ-45,
10BaseT/100BaseTX, 802.3
Ethernet Model: 2.5mm miniature
screw
Ethernet Model: RJ-9 4-pos
modjack
950mA at 5V 800mA at 5V 840mA at 5V
Ethernet Model:
2.8" L x 6.4" W x 1.2" H; 11.5 oz.
(7.1 cm x 16.3 cm x 3.0 cm; 326G)
-30° to +60° C -20° to +55° C -20° to +55° C
-40° to +85° C -40° to +85° C -40° to +85° C
condensing
EMC: FCC Part 2, 15, 22, 24; EN
55022, EN 55024
Safety: cUL, UL 60950; EN 60950
Network: PTCRB
Desktop or panel mounting
Carrier approved
Numerous LEDs provide status
Embedded TCP/IP stack
Two year warranty
GPRS Class 10 CDMA2000 1xRTT
Quad-band GSM
850/900/1800/1900 MHz
Up to 85.6K bps, coding schemes
CS1 to CS4
non-transparent
Text & PDU, Point-to-Point, cell
broadcast
Half rate (HR), Full rate (FR),
Enhanced full rate (EHR), echo
cancellation, noise reduction
(option), telephony and Dual Tone
Multi Frequency (DTMF)
transmission, emergency calls
RF Antenna: 50 ohm SMA (female
connector)
Ethernet Model: RJ-45,
10BaseT/100BaseTX, 802.3
Ethernet Model: 2.5mm miniature
screw
NA NA
Ethernet Model:
2.8" L x 6.4" W x 1.2" H; 11.5 oz.
(7.1 cm x 16.3 cm x 3.0 cm; 326G)
Relative humidity 20% to 90%
condensing
CE Mark, R&TTE
EMC: FCC Part 2, 15, 22, 24; EN
Safety: cUL, UL 60950; EN 60950
Network: PTCRB
AT Command Compatible
Desktop or panel mounting
Carrier approved
Numerous LEDs provide status
Embedded TCP/IP stack
Two year warranty
55022, EN 55024
Dual-band 800/1900 MHz CDMA;
800 MHz and 800/1900 MHz with
R-UIM support
Up to 153.6K bps forward and
reverse
IS-95A, IS 95B up to 14.4K bps
forward and reverse
Text & UCS-2, Point-to-Point, cell
broadcast
Telephony and Dual Tone Multi
Frequency (DTMF) functionality,
AMPS Voice, QCELP (13K), echo
cancellation
RF Antenna: 50 ohm SMA (female
connector)
Ethernet Model: RJ-45,
10BaseT/100BaseTX, 802.3
Ethernet Model: 2.5mm miniature
screw
Ethernet Model:
2.8" L x 6.4" W x 1.2" H; 11.5 oz.
(7.1 cm x 16.3 cm x 3.0 cm; 326G)
Relative humidity 20% to 90%
condensing
EMC: FCC Part 2, 15, 22, 24; EN
55022, EN 55024
Safety: cUL, UL 60950; EN 60950
Network: CDG 1 & 2
AT Command Compatible
Desktop or panel mounting
Carrier approved
Numerous LEDs provide status
Over-the-air activation
Embedded TCP/IP stack
Two year warranty
AT Command Information
AT Commands: AT commands for the GPRS, GPRS-F4-IP, CDMA, and EDGE wireless modem are published
in separate Reference Guides included on the MultiModem CD and posted on the Multi-Tech web site.
Multi-Tech Systems, Inc. MultiModem Wireless Modem with Ethernet Interface (S000375F) 8
Chapter 2 – Getting Started
Chapter 2 – Getting St arted
Setup a Wireless Account
Please see the wireless account Activation Notices located on the MultiModem CD. Choose the one for your
wireless network provider and follow the directions to activate your account. These directions may also be included in
your ship kit.
Phone Numbers for the Wireless Modem
Every wireless modem will have its own unique phone number. The phone number may simply be given to you
by your wireless service provider. For GPRS and EDGE, it may also be on the SIM card. Wireless provider
implementations may vary.
Connect Antenna, Ethernet, & Power
Antenna
Connect a suitable antenna to SMA connector. An antenna is supplied with the bundled package ship kit. If
you purchase a single unit, you must supply your own antenna.
Ethernet
Using an RJ-45 Ethernet cable, connect the 10/100 jack to an internal network switch or hub.
Power
Plug one end of the power cord into the device and the other end onto a live power outlet.
Notes
• The PWR LED. The PWR LED lights after power-up.
• The Reset Button. Pressing and holding the Reset button for 5 seconds will restore all factory default
settings.
Back Panel
Antenna Power Supply Cable Ethernet Cable
This part of the power supply
Note: Units shipped with the universal AC power supply are not suited for installation in hazardous
locations.
cable varies by the region of the
world to which the product is
shipped: NAM / EU / GB / IE
Multi-Tech Systems, Inc. MultiModem Wireless Modem with Ethernet Interface (S000375F) 9
Chapter 2 – Getting Started
Optional Fused DC Power Connection
Fused DC Power Connection
• Connect the direct-DC power supply cable into the DC
power source on the vehicle or machine in which you are
mounting the modem. Be sure the GND connection is
correct.
• Connect red wire to + (positive) and black wire to –
(negative).
Note: For automotive application: according to the type of
application, you can use permanent “+” or keyswitched “+”. Connect the power supply to its source
(for example, in a mobile situation, to the vehicle’s
DC fuse/terminal block).
Warning: Over-voltage protection is provided on the
device. To ensure complete protection, you may want to
add additional filtering to the DC input.
Optional – Attach the Modem to a Flat Surface
Before you mount your modem to a permanent surface, verify signal strength, refer to Getting Started, AT Command
for Verifying Signal Strength in Chapter 3.
The modem can be panel mounted with screws spaced according to the measurement shown.
Old Chassis
Multi-Tech Systems, Inc. MultiModem Wireless Modem with Ethernet Interface (S000375F) 10
New Chassis
Front Panel LEDs
Once the power is connected, the LEDs on the front panel will provide information about the Ethernet
functions and the wireless modem functions.
The front panel of the Ethernet EDGE has a power LED, 3 Ethernet LEDs, 5 modem LEDs, and a
SIM card slot.
The front panel of the Ethernet GPRS is the same as the Ethernet EDGE.
Chapter 2 – Getting Started
The front panel of the Ethernet CDMA has the same LEDs as the EDGE modem. However, it does
not have a SIM card slot.
Ethernet LEDs
IP IP FUNCTION. This LED blinks when the IP function of the modem/router is operating
normally. It shows a steady light when powering-up, initializing, or flashing the firmware.
SPD SPEED. This LED lights when the Ethernet is linked at 100 Mbps. If it is not lit, the Ethernet is
linked at 10 Mbps.
L/A LINK ACTIVITY. This LED blinks when there is transmit and receive activity on the Ethernet. It
shows a steady light when there is a valid Ethernet connection.
Modem LEDs
TD TRANSMIT DATA. This LED blinks when the modem is transmitting data to your wireless
carrier.
RD RECEIVE DATA. This LED blinks when the modem is receiving data from your wireless
carrier.
CD CARRIER DETECT. This LED lights when the modem detects a valid carrier signal from a
wireless carrier.
TR (DATA) TERMINAL READ Y. This LED lights when the modem is trying to establish a wireless
connection.
LS LINK STATUS.
EDGE: This LED blinks when there is network activity between the carrier and the cellular
module. At all other times, the light will be off.
GPRS & CDMA:
Continuous “on” state indicates that the wireless modem is not registered on the network.
Flashing state indicates registration on network.
Off state. Modem is off (not ready) or in download mode.
Multi-Tech Systems, Inc. MultiModem Wireless Modem with Ethernet Interface (S000375F) 11
Chapter 2 – Getting Started
Set Your PC’s TCP/IP Address for Ethernet Functionality
After the wireless account is established and the modem is properly connected, it is now time to set up the PC
for the Ethernet functionality. First, you will have to set the TCP/IP address on your PC, if not previously set.
1. Open the PC's Control Panel.
2. Select Networks or Network Connections.
3. Under Protocols, select TCP/IP.
4. Under Properties, choose one of the following:
● Check Obtain IP Address Automatically and Obtain DNS Server Address Automatically. If
you check these, then the DHCP function obtains the IP Address automatically from the Ethernet
wireless modem, or
● Check Use the Following IP Address and Use the Following DNS Server Address. If you
check these, then enter the following addresses:
IP Address: 192.168.2.2
Subnet Mask: 255.255.255.0
Gateway: 192.168.2.1
Specify a DNS Server. For example, 205.171.3.65
Multi-Tech Systems, Inc. MultiModem Wireless Modem with Ethernet Interface (S000375F) 12
Chapter 2 – Getting Started
Using AT Commands
Prerequisite Steps
In order to communicate directly with the internal cellular module with AT commands, you first must disable PPP
by logging into the Web Management software:
1. Op en Web Browser
From the workstation, open a Web browser.
Type the default Gateway Address: http://192.168.2.1
2. Login
After entering the Address, the Login screen displays.
• Type the default User name: admin (all lower-case).
• Type the default password: admin (all lower-case).
Note: The User name and Password are case-sensitive (both must be typed in lower-case). If
Windows displays the AutoComplete screen, you may want to click No to tell the Windows OS not
to remember the password; this helps maintain PC security.
• Click the Login button. The Web Management Home screen displays.
3. Go to the Wizard Setup Screen
• On the Wizard Setup screen under PPP Configuration, disable PPP.
• Click the Submit button.
• Click Save & Restart.
4. Op en the Command Window and Access Modem Mode
From modem mode you can enter AT Commands.
•
From the workstation, open the command window by clicking the Start button and selecting Run.
Type CMD to open the command window. Click OK.
•
• When the command window opens, type: Telnet 192.168.2.1 5000
Note: 5000 is the port number.
At Login, enter the user name admin.
•
• At Password, enter the password admin. Once logged in, you can use AT commands to
communicate with the cellular module.
For CDMA, you will have to enter some AT Commands to complete your activation steps. See the
Customer Activation Notices included in your ship kit.
For GPRS, you will have to use AT Commands to change the quad-band frequency.
For CDMA, EDGE, and GPRS, you can use AT commands to verify signal strength, check network
registration and roaming status, etc. See the AT Command guides available on the CD in your ship kit
for other functionality you can view and set.
AT Command for Changing the GPRS-F4 Model's QuadBand Frequency
AT Command for Changing the GPRS-F4 Quad-Band Frequency
For the GPRS-F4 Quad-Band modem, the default setting may be either 850/1900MHz dual-band mode or
900/1800MHz depending upon the model you ordered. If for any reason you want to change the band, you can
accomplish this by using the +WMBS command.
Steps for Changing the GPRS Band for Ethernet Models
Using the command window (see steps above), you can enter the AT Command for changing the GPRS Band.
Type AT+WMBS=<Band>,<Param>. Press Enter.
For <Band>, enter the option you desire:
4 = Dual-band mode 850/1900MHz
5 = Dual-band mode 900/1800MHz
For <Param>, enter the option you desire:
0 = The modem will have to be reset to start on the specified band(s). This is the default.
1 = The modem restarts immediately on the specified band(s).
Example: AT+WMBS=4,0. Press Enter.
Multi-Tech Systems, Inc. MultiModem Wireless Modem with Ethernet Interface (S000375F) 13
Chapter 2 – Getting Started
V
AT Command for Verifying Signal Strength
1. In the command window, type AT+CSQ
2. The modem responds with the received signal strength (rssi) and the channel bit error rate (ber).
RSSI ranges from 0 to 31. BER ranges from 0 to 7 (7 is the highest error rate).
Signal Strength – RSSI
10 - 31 Sufficient
0 - 9 Weak or Insufficient
99 Insufficient
Note: Sprint models will respond differently. Please refer to the CDMA AT Command Reference Guide.
AT Command for Checking Network Registration and Roaming Status
Use this command to verify that the wireless MultiModem has been registered on a wireless network.
1. In the command window, type AT+CREG?
2. The modem will respond in one of the following ways:
Network Registration Verification
alue Network Registration Status
+CREG: 0,0 The modem is not registered on any network
+CREG: 0,1 The modem is registered on the home network
+CREG: 0,5 The modem is registered on a network and it is roaming
Note: If the modem indicates that it is not registered, verify the signal strength to determine if the
problem is the strength of the received signal.
Exiting Modem Mode
1. After the last AT Command is entered, press:
CTRL + ] (the right bracket).
2. The following prompt displays:
telnet>
Type quit and press Enter.
3. Then the following prompt displays:
c:>
Type exit and press Enter.
Multi-Tech Systems, Inc. MultiModem Wireless Modem with Ethernet Interface (S000375F) 14
Chapter 2 – Getting Started
Configure the Ethernet Interface Using the Web Management Software
You are now ready to configure the Ethernet interface. This is accomplished by using the modem's factoryinstalled Web Management software. The software is accessed through a Web browser.
1. Op en a Web browser
From the workstation, open a Web browser.
2. Type the default Gateway Address: http://192.168.2.1
3. Login
After entering the Address, the Login screen displays.
• Type the default User name: admin (all lower-case).
• Type the default password: admin (all lower-case).
Note: The User name and Password are case-sensitive (both must be typed in lower-case).
A password can be up to 12 characters. If Windows displays the AutoComplete screen, you may
want to click No to tell the Windows OS not to remember the password; this helps maintain PC
security.
Password Caution: It is recommended that you change the default password to better protect the
security of your modem. Use a safe password! Your first name spelled backwards is not a
sufficiently safe password; a password such as xfT35$4 is better.
• Click the Login button. The Web Management Home screen displays.
4. Use th e Wizard Setup for Quick Configuration
A quick way to configure the modem is to use the Wizard Setup. The Wizard Setup can be opened by
clicking the words Wizard Setup located under the Web Management software’s menu bar. The
information entered here will default to other screens that require this information.
Benefits of Using the Wizard Setup
• Saves time so that you are not entering the same information several times.
• Allows you to start using your device with a minimum configuration.
Note: Additional features and functions can be set up using the complete Web
Management software program, described in Chapter 3.
• Provides a short way to enter and save information needed to create a connection to the
Internet.
Select Wizard Setup
Multi-Tech Systems, Inc. MultiModem Wireless Modem with Ethernet Interface (S000375F) 15
Chapter 2 – Getting Started
e
e
After clicking the Wizard Setup selection, the Wizards Setup screen displays.
Wizard Setup
IP Configuration
IP Address
Mask
DNS
PPP Configuration
PPP
Dial-on-
Demand
Idle Time Out
Dial Number
APN
Init String
PPP Authentication
Authentication
Type
User Name
Password
A Note About the Access Point Name
The APN (Access Point Name) is assigned by your GPRS or EDGE wireless service provider, but
you may have to ask for it. An access point is an IP network to which a wireless modem connects.
The Web Management software asks for the APN on the Wizard Setup screen and the PPP screen.
5. Click the Submit button.
6. Click the Save & Restart button.
The default is 192.168.2.1. To change it, simply enter your own IP address.
The default is 255.255.255.0
Enter the primary DNS IP address for the system. The default is 0.0.0.0
The default is Enabl
The default is Enabl
When Disabled, the modem always stays connected.
Sets the amount of time the PPP link stays active before disconnecting. Setting
the value to zero causes the link to stay active continuously.
Enter the dial number. This number connects you to the Internet.
For GPRS and EDGE, the number is *99***1#.
For CDMA, the number is #777
For GPRS and EDGE, enter the APN (Access Point Name). The APN is
assigned by your wireless service provider.
You can set up to 4 modem initialization strings.
Click the button corresponding to the authentication protocol you want to use to
negotiate with the remote peer. PAP, CHAP, or PAP-CHAP.
Default = PAP-CHAP
Enter the PPP User Name. This name authenticates the remote peer. The
default is ipmodule.
Enter the PPP Password. This password authenticates the remote peer.
The default is ipmodule.
. This allows the PPP dialer to operate.
. This allows the dial-on-demand feature to operate.
Multi-Tech Systems, Inc. MultiModem Wireless Modem with Ethernet Interface (S000375F) 16
IMPORTANT NOTE ABOUT SUBMIT AND SAVE & RESTART
Click the Submit button located at the bottom of most screens in order to save any changes you make.
Then you must click the Save & Restart button, located on the Menu bar, in order for your settings to take
effect. Save & Restart does not have to be executed after each screen; you can change and Submit
several screens, and then click Save & Restart.
Set Time and Date
The date and time must be set using the Web Management software.
The time and date set in IP Setup will not be correct unless SNTP client is enabled and you have a live
Internet connection. See SNTP client.
Shutdown Caution
Never unplug the power until you have first performed the Save & Reset process. If the
setup changes are not properly saved before unplugging the power, data could be lost.
Chapter 2 – Getting Started
Multi-Tech Systems, Inc. MultiModem Wireless Modem with Ethernet Interface (S000375F) 17
Chapter 2 – Getting Started
Connecting to the Internet
Connecting to the Internet Through Your Cellular Provider’s Service
This section provides step-by-step instructions for connecting to the Internet, which must be accessed through
your cellular provider.
Important Note About Provider Fees:
Your provider will charge you for your data usage. Please check with your provider to make sure you are aware
of the charges.
If you plan to use the router for large amounts of data transfers, Multi-Tech recommends an unlimited data plan
with your account. Multi-Tech will not be responsible for any charges relating to your cellular bill.
Connecting to the Internet Steps
1. Turn on your PC and login. Make sure your LAN connection is set to Obtain an IP Address
Automatically.
2. Connect the Multi-Tech router at the 10/100 port and the PC to a hub or switch using the Ethernet RJ-
45 cable. Turn on the MTCBA-x-EN by plugging in the power cable. Make sure your antenna is
connected.
For GPRS and EDGE models, make sure your SIM card is inserted correctly.
3. From the workstation, open the command window by clicking the Start button and selecting Run.
4. Type CMD to open the command window. Click OK.
5. When the command window opens, type IPCONFIG.
6. Check to make sure your LAN connection has received an IP address in the 192.168.2.x subnet from
the router. If not, type IPCONFIG /RELEASE, and then type IPCONFIG /RENEW to see if you receive
an IP address. Close the command window.
7. Open a Web browser and complete the following:
• In the Address bar type http://192.168.2.1
This opens the Web Management software included with your wireless product.
• Click Go. A Login screen displays.
• Type the following:
For Username: admin
For Password: admin
8. Once you are logged in, select PPP from the Menu bar. The PPP screen displays. Setup the following
to configure the PPP dialer:
PPP: Enable (the default).
Dial-on-Demand: Select Disable (select disable to stay connected at all times).
Idle time out: 0 (zero indicates that the connection will not disconnect)
Username: You can keep the default (ipmodule) unless your wireless account requires
your own user name.
Password: You can keep the default (ipmodule) unless your wireless account requires
your own individual password.
Baud Rate: For CDMA and GPRS models, select 115200.
F
Dial Number: For CDMA models, type #777
For GPRS and EDGE models, type *99***1#.
APN: For GPRS and EDGE, enter the APN (Access Point Name). The APN is
Init String 1: You can set any initialization string you desire.
Submit: Click the SUBMIT button.
9. Click Save & Restart (located on the Menu bar). The router will shut down and reboot.
10. After your router has restarted and the IP LED is flashing, wait for about 1 minute to be sure that the TR
and CD LEDs are lit and showing a solid light (not blinking).
or EDGE models, select 230400.
assigned by your wireless service provider.
Multi-Tech Systems, Inc. MultiModem Wireless Modem with Ethernet Interface (S000375F) 18
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