Multi-Tech Systems MTCBA-C User Manual 2

MultiModem

Wireless Modem

CDMA

MTCBA-C

User Guide

MultiModem® CDMA User Guide Wireless Modem MTCBA-C S000303J, Revision J

Copyright © 2003-7 by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representation or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc., to notify any person or organization of such revisions or changes. Check Multi-Tech’s Web site for current versions of our product documentation.

Revision History Revision Date Description

A 07/15/03 Initial Release B 09/17/03 Revised package contents list & powering drawing. C 01/20/04 Revised package contents. Added RS232 Connector pinout diagram. D 04/12/04 Revised package contents and features lists. E 07/13/04 Relabeled table for average transmit values, revised network access information, and added

note about Sprint network signal strength. F 01/07/05 Added instructions for hazardous locations. G 09/15/05 Added WEEE update, changed temperature, added humidity, changed modem maintenance, added new warranty. H 05/01/06 Added fuse replacement information for fused DC power cable. I 06/28/06 Added AT command examples. Reorganized chapters. J 04/24/07 Updated the Technical Support contact list. Removed the Multi-Tech Certified National

Activation Agent statement. Updated the Multi-Tech Warranty statement.

Trademarks and Logos

The Multi-Tech logo and MultiModem are registered trademarks of Multi-Tech Systems, Inc. Windows is a registered trademark of Microsoft in the U.S. and other countries. Other trademarked products and registered trademarked products mentioned in this publication belong to their respective owners.

Technical Support Country By Email By Phone

France: support@multitech.fr +(33) 1-64 61 09 81 Europe, Asia, Africa: support@multitech.co.uk +(44) 118 959 7774 U.S., Canada, all others: support@multitech.com 800-972-2439 or 763-717-5863

World Headquarters

Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, Minnesota 55112 Phone: 763-785-3500 or 800-328-9717 Fax: 763-785-9874 Internet Address: http://www.multitech.com

Multi-Tech Systems, Inc. MultiModem CDMA Wireless Modem User Guide 2

Table of Contents

Contents

Chapter 1 – Product Description and Specifications................................................................................................4

Product Description.................................................................................................................................................4

Features..................................................................................................................................................................4

Application Overview...............................................................................................................................................5

Application Types.............................................................................................................................................5

Benefits/Features in Applications............................................................................................................................6

Safety......................................................................................................................................................................7

General Safety.................................................................................................................................................7

RF Interference Issues.....................................................................................................................................7

Safety Instructions for Hazardous Locations....................................................................................................7

Vehicle Safety..................................................................................................................................................7

Maintenance of Your Modem...........................................................................................................................8

Your Responsibility..........................................................................................................................................8

Package Contents............................................................................................................................................8

Specifications..........................................................................................................................................................9

Functions – CDMA Modes......................................................................................................................................9

Electrical Characteristics .........................................................................................................................................9

Antenna/RF Specifications....................................................................................................................................10

Interfaces..............................................................................................................................................................10

LEDs.....................................................................................................................................................................10

RS232 15-Pin Connector Pinout...........................................................................................................................11

AT Command Information.....................................................................................................................................11

Chapter 2 – Activation and Installation....................................................................................................................12

Step 1 – Activate Your Wireless Account..............................................................................................................12

Step 2 – Hook up the Antenna, Serial Cable, and Power......................................................................................12

Step 3 – Optional – Attach the Modem to a Flat Surface......................................................................................15

Step 4 – Install the Modem Driver.........................................................................................................................16

Chapter 3 – Using Your Wireless Modem ................................................................................................................17

Phone Numbers for the Wireless Modem .............................................................................................................17

Examples of Useful AT Commands ......................................................................................................................17

Verifying Signal Strength ...............................................................................................................................17

Checking Network Registration and Roaming Status.....................................................................................17

Checking the Modem’s Identity......................................................................................................................17

Establishing a Voice Call ...............................................................................................................................18

Establishing a Circuit-Switched Data (CSD) Connection ...............................................................................18

Answering a Circuit-Switched Data (CSD) Connection..................................................................................18

Using Short Message Services (SMS)..................................................................................................................19

SMS Examples ..............................................................................................................................................20

Internet Access.....................................................................................................................................................21

Connecting to the CDMA Network for Internet Access ..................................................................................21

Mobile PhoneTools ...............................................................................................................................................23

Chapter 4 – Troubleshooting and Frequently Asked Questions............................................................................24

Troubleshooting Examples....................................................................................................................................24

Situation A: The modem does not respond through the serial link.................................................................24

Frequently Asked Questions.................................................................................................................................25

Chapter 6 – Reference Information...........................................................................................................................27

Wireless Modem Reference Information...............................................................................................................27

General..........................................................................................................................................................27

Data Cable Diagram – No Voice....................................................................................................................27

Data Cable Diagram – with Voice..................................................................................................................28

Fused DC Power Cable Dimensions..............................................................................................................28

How to Change the Fuse...............................................................................................................................28

Appendix A – Warranty and Repairs........................................................................................................................29

Appendix B - Waste Electrical and Electronic Equipment (WEEE) Statement ..................................................... 31

Multi-Tech Systems, Inc. MultiModem CDMA Wireless Modem User Guide 3

Chapter 1 – Product Description and Specifications

Chapter 1 – Product Description

and Specifications

Product Description

The Multi-Tech MultiModem® CDMA is an external data/fax/voice wireless modem. It also supports mobile originated short message service (SMS) and mobile-terminated SMS. It offers standards-based multi-band CDMA2000 1xRTT performance. This ready-to-deploy, standalone modem allows developers to add wireless communication to products with a minimum of development time and expense. The MultiModem CDMA Wireless Modem is based on industrystandard open interfaces, is fully type approved and can be desktop or panel mounted.

Models: MTCBA-C-N1 is a generic 800/1900 MHz CDMA modem that must be programmed with Provisioning Information

(PRI) and a Preferred Roaming List (PRL). (A-key = Random) (USB). Recommended for developers.

MTCBA-C-N2 is an 800/1900 MHz CDMA modem provisioned for Sprint networks (USB). USA MTCBA-C-N3 is an 800/1900 MHz CDMA modem provisioned for Verizon networks (USB). USA MTCBA-C-N4 is an 800 MHz CDMA modem with R-UIM support. (USB). MTCBA-C-N9 is a generic 800/1900 MHz CDMA modem must be programmed with Provisioning Information (PRI)

and a Preferred Roaming List (PRL). (A-key = 0). (USB). Recommended for developers.

MTCBA-C-N11 is an 800/1900 MHz CDMA modem with R-UIM support (RS-232). MTCBA-C-N12 is an 800/1900 MHz CDMA modem provisioned for Bell Mobility (RS-232). Canada. MTCBA-C-N14 is an 800/1900 MHz CDMA modem provisioned for Alltel networks (RS-232). USA.

Other Product Codes: NAM is the model for US and Canada E/U is the model for Europe and the rest of the world

A Note About Documentation:

Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc., to notify any person or organization of such revisions or changes. Check Multi-Tech’s Web site for current versions of our product documentation.

Features

• CDMA2000 1xRTT operation

• Dual-band 800/1900 CDMA

• 800 MHz or 800/1900 MHZ with R-UIM support

• Class 2.0 Group 3 FAX

• Desktop or panel mounting

• Short Message Service features including SMS mobile originated, SMS mobile

terminated, cell broadcast, Over the Air Activation (OTA), OTASP, OTAPA

• Voice features include DTMF, telephony, OCELP 13K, echo cancellation

• SMA antenna connector

• Serial interface supports DTE speeds to 230K

• AT command compatible

• CDMA IS-95-A, IS-95B; backwards compatible

• Packet data up to 153K bps forward and reverse

• Circuit-switched data up to 14.4K bps

• Phone book management and Personal Information Management (PIM)

• Fixed dialing number

• Supplementary services including call forwarding, call barring, multiparty, call

waiting and call hold, calling line identification, closed user group, call transfer

• Numerous LEDs present operational status

• Real time clock

• Alarm management

Multi-Tech Systems, Inc. MultiModem CDMA Wireless Modem User Guide 4

Chapter 1 – Product Description and Specifications

Application Overview

Application Types

With packet data speeds up to 153K bps, the MultiModem CDMA Wireless Modem is targeted at applications that periodically need to send or receive data over a wireless network. It is an ideal solution for:

Appliances ATM Terminals Automotive Data Collection Gas Pumps Industrial and Medical Remote Monitoring Systems Remote Diagnostics Remote Metering Security Systems Vending/Gaming Machines Other devices requiring wireless connectivity.

Note: The Wireless MultiModem must be mounted with at least 8

inches (20 cm) of clearance from the human body.

RS23 2

Wireless Mu ltiModem used in remote ATM application.

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Chapter 1 – Product Description and Specifications

Benefits/Features in Applications

Short Development Time. The MultiModem CDMA Wireless Modem can make your existing and next generation device, machine, or system, communication-ready without requiring any hardware changes to its design. It actually provides faster time-to-market because it relieves the burden and expense of obtaining network and RF approvals. This complete, ready-to-deploy wireless modem allows you to enhance your product while you focus on developing its core features.

Voice Features. The MultiModem CDMA provides telephony and Dual Tone Multi Frequency (DTMF) functionality as well as QCELP (13K) and echo cancellation.

Short Message Services. The MultiModem CDMA Wireless Modem offers SMS features such cell broadcast, Over the Air Activation (OTA), OTASP, and OTAPA. The MultiModem CDMA is SMS Mobile Originated and SMS Mobile Terminated.

Compatible Supplementary Services. The MultiModem CDMA Wireless Modem is compatible with supplementary services such as call forwarding, call barring, multiparty, call waiting and call hold, calling line identification, closed user group and explicit call transfer.

Management Features. The MultiModem CDMA Wireless Modem provides advanced management features including phone book management, fixed dialing number, and real time clock and alarm management.

Industry-standard Modem Commands. The MultiModem CDMA Wireless Modem provides industry-standard AT-style commands for ease of integration into your existing software application.

Industrial Chassis. The MultiModem CDMA Wireless Modem is packaged in a rugged, water resistant, industrial chassis. The chassis has an RS-232 DE-15 Voice/Data interface connector and a permanent screwtype power connector. It also has an SMA antenna connector. The chassis can be side-mounted on a panel or top-mounted on a desktop or other surface. A set of LEDs indicates the modem’s operational status.

Packet-Switched Data. The MultiModem CDMA Wireless Modem supports CDMA 2000 1xRTT packetswitched cellular data. This enables mobile Internet functionality by allowing interworking between the existing Internet and the cellular network at speeds up to 153.6K bps (forward and reverse). Any service that is used over the fixed Internet today – File Transfer Protocol (FTP), web browsing, chat, e-mail, telnet – is available over the cellular network, as well.

Circuit-Switched Data (CSD). The MultiModem CDMA Wireless Modem supports CDMA IS-95A and IS-95B circuit-switched cellular data connections. Circuit-switched data connections support speeds up to 14.4K bps as well as Class 2.0 Group 3 fax. CSD cellular wireless connections are ideal for applications that require a quick wireless replacement of an existing point-to-point analog dial-up connection. They integrate seamlessly with your current application requiring little infrastructure change.

Internet-Enabled. Some models of the MultiModem CDMA Wireless Modem include an embedded TCP/IP protocol stack to bring Internet connectivity to any device without making changes to its hardware design. Using the Internet protocols and the wireless connection to an IP network, the modem sends and receives data over the Internet. It can also serve a single web page in response to a web browser request.

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Chapter 1 – Product Description and Specifications

Safety

General Safety

The modem is designed for and intended to be used in fixed and mobile applications. “Fixed” means that the device is physically secured at one location and is not able to be easily moved to another location. “Mobile” means that the device is designed to be used in other than fixed locations.

Caution: Maintain a separation distance of at least 20 cm (8 inches) is normally maintained

between the transmitter’s antenna and the body of the user or nearby persons. The Modem

is not designed for or intended to be used in portable applications within 20 cm. (8 inches) of

the body of the user.

RF Interference Issues

It is important to follow any special regulations regarding the use of radio equipment due in particular to the possibility of radio frequency, RF, interference. Please follow the safety advice given below carefully.

• Switch OFF your Wireless MultiModem when in an aircraft. The use of cellular telephones in an aircraft may

endanger the operation of the aircraft, disrupt the cellular network and is illegal. Failure to observe this instruction may lead to suspension or denial of cellular telephone services to the offender, or legal action or both.

• Switch OFF your Wireless MultiModem when around gasoline or diesel-fuel pumps and before filling your

vehicle with fuel.

• Switch OFF your Wireless MultiModem in hospitals and any other place where medical equipment may be in

use.

• Respect restrictions on the use of radio equipment in fuel depots, chemical plants or where blasting operations

are in progress.

• There may be a hazard associated with the operation of your Wireless MultiModem close to inadequately

protected personal medical devices such as hearing aids and pacemakers. Consult the manufacturers of the medical device to determine if it is adequately protected.

• Operation of your Wireless MultiModem close to other electronic equipment may also cause interference if the

equipment is inadequately protected. Observe any warning signs and manufacturers’ recommendations.

Safety Instructions for Hazardous Locations

• The modems are open devices intended for installation in an ultimate enclosure suitable for the intended

application.

• All wiring must be in accordance with wiring methods of Article 501.4B of the National Electrical Code, NFPA

70 or as specified in section 18-152 of the Canadian Electrical Code for installation within Canada and in accordance with the authority having jurisdiction.

• “WARNING - EXPLOSION HAZARD - Substitution of Components may Impair Suitability for Class I Division

2”.

• “WARNING - EXPLOSION HAZARD - Do not Disconnect Equipment Unless Power has been switched off or

the area is known to be Non-Hazardous”.

• “WARNING - EXPLOSION HAZARD - Do not replace the Fuse Unless Power has been switched off or the

area is known to be Non-Hazardous”.

Vehicle Safety

• Do not use your MultiModem while driving.

• Respect national regulations on the use of cellular telephones in vehicles. Road safety always comes first.

• If incorrectly installed in a vehicle, the operation of Wireless MultiModem telephone could interfere with the

correct functioning of vehicle electronics. To avoid such problems, be sure that qualified personnel have performed the installation. Verification of the protection of vehicle electronics should be part of the installation.

• The use of an alert device to operate a vehicle’s lights or horn on public roads is not permitted.

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Chapter 1 – Product Description and Specifications

Maintenance of Your Modem

Your Wireless MultiModem is the product of advanced engineering, design, and craftsmanship and should be treated with care. The suggestions below will help you to enjoy this product for many years.

• Do not expose the Wireless MultiModem to any extreme environment where the temperature is above 50ºC or

humidity is above 90% noncondensing.

• Do not attempt to disassemble the Wireless MultiModem. There are no user serviceable parts inside.

• Do not expose the Wireless MultiModem to water, rain, or spilled beverages. It is not waterproof.

• Do not place the Wireless MultiModem alongside computer discs, credit or travel cards, or other magnetic

media. The phone may affect the information contained on discs or cards.

• The use of accessories not authorized by Multi-Tech or not compliant with Multi-Tech's accessory

specifications may invalidate the warranty of the Wireless MultiModem.

• In the unlikely event of a fault in the Wireless MultiModem, contact Multi-Tech Tech Support.

Your Responsibility

This Wireless MultiModem is your responsibility. Please treat it with care respecting all local regulations. It is not a toy. Therefore, keep it in a safe place at all times and out of the reach of children.

Try to remember your Unlock and PIN codes. Become familiar with and use the security features to block unauthorized use and theft.

Package Contents

Single Package (one unit) Bundled Package (multiple units)

1 modem 1 mounting bracket 1 fused DC power cable 1 Quick Start Guide

Each individual package in the bundle includes the following:

1 modem 1 mounting bracket 1 RS232 cable (15-to-9 pin) 1 antenna 1 power supply (type depends on regional in which it will be used) 4 adhesive-backed rubber feet for table-top mounting 1 MultiModem CD 1 Quick Start Guide

Parts to be Supplied by End User

• mounting screws (screw shaft diameter = .17” max.)

• antenna (Basic Package)

Multi-Tech Systems, Inc. MultiModem CDMA Wireless Modem User Guide 8

Chapter 1 – Product Description and Specifications

Specifications

General Specifications

Power Requirements 5 V to 32VDC Mechanical Dimensions & Weight 4.3" L x 2.4" W x 0.94" H; 4.2 oz.

(11 cm x 6.1 cm x 2.4 cm; 119 g)

Connectors & Fasteners

Operating Temperatures -20° to +55°C Storage Temperatures -40° to +85°C Humidity Relative humidity 20% to 90% noncondensing Certifications

Antenna Connection type: SMA jack Serial Connector: 15-pin RS232 SUB D female (DE15S) Pins: RS232 link, audio link, RESET Power Connector: 2.5mm miniature power jack

EMC: FCC Part 2, 15, 22, 24, EN 55022, EN 55024 Safety: cUL, UL 60950, EN 60950 Network: CDG 1 & 2

Functions – CDMA Modes

Mode Description

Standard Dual Band 800/1900 CDMA Interface Serial interface RS232. V.24/V.28 Autobauding function. AT command set based on

TIA/EIA/IS707.3, V.25ter and GSM 07.05 & 07.07

SMS Mobile Originated (MO) and Mobile Terminated (MT), Over the Air Activation (OTA), OTASP,

and OTAPA

Data Asynchronous 2400, 4800, 9600, and 14400 bps.

Transparent and Non-Transparent modes. Mode 3.1 KHz (PSTN) and V110 (ISDN).

Fax 2400/4800/7200/9600 bps

Class 2.0 Group 3 compatible.

Electrical Characteristics

Switching the modem on/off The device is permanently powered (when connected to the power supply). Voltage Range Voltage range : 5 to 32V DC

GND: 0V

Over voltage and Under voltage Correct operation of the Wireless MultiModem in communication mode is

not guaranteed if input voltage falls below 5V.

Input/output electrical characteristics for external connections

Parameters Typ. Typ.

Input Supply Voltage 5 13.2 32 5 13.2 32 V Input supply current in comm. mode at full Tx

power Input supply current in comm. mode at average

Tx power Input supply current in idle mode 50 20 20 50 20 20 mA

800 MHZ 1900 MHZ

600 230 100 650 240 100 mA

240 100 50 250 100 50 mA

Unit

Multi-Tech Systems, Inc. MultiModem CDMA Wireless Modem User Guide 9

Chapter 1 – Product Description and Specifications

Antenna/RF Specifications

Frequency Impedance VSWR Typical Radiated Gain

CDMA 800 CDMA 1900

824 to 894 MHz 1850 to 1900 MHz

50 ohms

0 dBi on azimuth plane

Interfaces

The Wireless MultiModem has several interfaces:

LED function indicating operating status External antenna (via SMA connector) Serial and control link (via 15 pins SUB D) Power supply (via 2.5mm miniature power jack)

LEDs

LED Indicators

TD Transmit Data. Light is on when modem is transmitting data. RD Receive Data. Light is on when modem is receiving data. CD Carrier Detect. Light is on when data connection has been established. LS Line Status.

Continuous “on” state indicates that the wireless modem is not registered on the network. Flashing state indicates registration on network.

Off state. Modem is off (not ready) or in download mode. TR Terminal Ready. Commonly called “Data Terminal Ready.” This is a readiness signal from the PC. PWR Power. Light is on continuously to when power on. (On the IP model, this LED flashes when power is

on.

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