Multi-Tech Systems MT9234ZBA-NAM, MT9234ZBA-GB-IE, MT9234ZBA-V-IEC, MT9234ZBA-V-NAM, MT9234ZPX User Manual

MultiModem® ZBA
MT9234ZBA-Series
MT9234ZBA MT9234ZBA-V
User Guide
MultiModem ZBA User Guide Models: MT9234ZBA, MT9234ZBA-V
PN S000387D, Version D
Copyright
This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved.
Copyright © 2010, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranty with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes. Check Multi-Tech’s web site for current versions of our product documentation.
Revisions
Revision Level Date Description
A 10/08/07 Initial release.
05/04/09 Added a link to the Multi-Tech Web site for warranty information.
B 09/24/09 Update FCC statement, remove fax branding, and update EMC. Added Thailand and
Japan approvals.
C 05/18/10 Updated with Windows Installer program. Add REACH, RoHS, Brazil statements.
D 11/30/10 Updated Appendix E.
Trademarks
MultiModem, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc. Microsoft, Windows 2000, 2003, XP, Vista and Windows 7 are registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Patents
This device covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794; 5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; 5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425; D353, 598; 5,355,365; 5,309,562; 5,301,274; 7082106;7082141;7092406. Other Patents Pending.
World Headquarters
Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, Minnesota 55112 Phone: 763-785-3500 or 800-328-9717 Fax: 763-785-9874 Internet Address: http://www.multitech.com
Contacting Multi-Tech Support
In order to better serve our customers, manage support requests and shorten resolution times, we have created the online web portal allowing you to submit questions regarding Multi-Tech products directly to our technical support team. Get answers to your most complex questions, ranging from implementation, troubleshooting, product configuration, firmware upgrades and much more.
To create an account and submit a Support Case on the Portal, visit support.multitech.com
Online Web Portal support.multitech.com
The Knowledge Base provides immediate answers to your questions and gives you access to support resolutions for all Multi­Tech products. Visit our support area on the website for other support services.
Knowledge Base and Support Services www.multitech.com/support.go Technical Support
Business Hours: M-F, 9am to 5pm CST
Country By Email By Phone
Europe, Middle East, Africa: support@multitech.co.uk +(44) 118 959 7774 U.S., Canada, all others: support@multitech.com (800) 972-2439 or (763) 717-5863
Warranty
To read the warranty statement for your product, please visit: http://www.multitech.com/warranty.go
2 Multi-Tech Systems, Inc. MT9234ZBA-Series User Guide (S000387D)
Table of Contents
Contents
Chapter 1 – Introduction ......................................................................................................................................... 4
Features .............................................................................................................................................................. 4
AT Commands Information ................................................................................................................................. 4
Technical Specifications ...................................................................................................................................... 5
Chapter 2 – Installation ........................................................................................................................................... 6
Safety Warnings .................................................................................................................................................. 6
Step 1: Change the Internal Jumpers ................................................................................................................. 6
Opening the Modem ..................................................................................................................................... 6
Location of the Jumpers ............................................................................................................................... 7
Changing the Dial-Up/Leased-Line Jumper ................................................................................................. 7
Changing the Voice Jumper ......................................................................................................................... 7
Step 2: Connect the Modem to Your PC ............................................................................................................. 8
Connect the Modem to Your PC ................................................................................................................... 8
Connect the Modem to the Telephone Line ................................................................................................. 8
Connect the Two-Wire Leased Line (Leased Line Only) ............................................................................. 8
Connect the Modem to a Phone (Optional) .................................................................................................. 8
Connect a Microphone (Voice Option) ......................................................................................................... 8
Connect Speakers (Voice Option) ................................................................................................................ 9
Connect the Modem to the AC Power Outlet ............................................................................................... 9
Power-On Test .............................................................................................................................................. 9
Step 3: Install the Modem Driver ......................................................................................................................... 9
Windows Installer.......................................................................................................................................... 9
Step 4: Configure the Modem for Your Country or Region ............................................................................... 11
Using the Global Wizard to Configure Your Modem .................................................................................. 11
Using AT Commands to Configure Your Modem ....................................................................................... 11
Chapter 3 – Operation ........................................................................................................................................... 12
About the Front Panel ....................................................................................................................................... 12
Leased-Line Operation ...................................................................................................................................... 12
Setup .......................................................................................................................................................... 12
Connecting to the Internet ................................................................................................................................. 12
Chapter 4–Remote Configuration ........................................................................................................................ 13
Changing the Setup Password ................................................................................................................... 13
Changing the Remote Escape Character ................................................................................................... 13
Chapter 5 – Callback Security .............................................................................................................................. 14
Changing the Setup Password ......................................................................................................................... 14
Turning Callback Security On and Off .............................................................................................................. 14
Setting Callback Security Message Parity ........................................................................................................ 15
Assigning Callback Passwords and Phone Numbers ....................................................................................... 15
Calling Procedures ............................................................................................................................................ 16
Password-Only Callback ............................................................................................................................ 16
Number-Entry Callback .............................................................................................................................. 16
Extension-Entry Callback ........................................................................................................................... 17
Direct Connection ....................................................................................................................................... 17
Callback Security Commands .................................................................................................................... 18
Chapter 6 – Troubleshooting ................................................................................................................................ 19
Appendix A – Upgrading the Modem’s Firmware .............................................................................................. 23
Appendix B – Regulatory Compliance ................................................................................................................ 25
Appendix C – Environmental Information ........................................................................................................... 29
Appendix D – Installing a Modem under Linux .................................................................................................. 32
Appendix E – Using Out of Band Management .................................................................................................. 33
Index ....................................................................................................................................................................... 35
Multi-Tech Systems, Inc. MT9234ZBA-Series User Guide (S000387D) 3
Chapter 1 – Introduction
Chapter 1 – Introduction
Congratulations on your purchase of the MultiModem ZBA modem. You have acquired one of the finest intelligent voice/data/fax modems available today from one of the world’s oldest modem manufacturers: Multi-Tech Systems, Inc. The MT9234ZBA-Series is available with and without the voice feature. The MT9234ZBA global product is approved in 40+ countries. The MT9234ZBA with the voice feature supports voice mail and a full-duplex speakerphone. This allows you and the caller to speak and listen at the same time.
This user guide will help you to install, configure, test and use your modem.
Check Multi-Tech’s web site for current versions of our product documentation.
Features
Increased Upload Speeds. With the V.92 MultiModem ZBA business modem, you can achieve an upload speed of 48K bps
(30% increase over V.90 modems). This higher upstream speed reduces data transfer time for large e-mails with attachments and for ftp site uploads, as well as improves operation for interactive applications.
V.44 Compression. V.44 compression enables data throughput rates of higher than 300K bps - much faster than V.42bis data
compression rates of 150 - 200K bps. For users, it means that your Web browsing will be much faster.
Enhanced Fax Features. The MultiModem ZBA business modem supports V.34 fax and Error Correction Mode providing
significant performance and reliability enhancements over previous fax standards. V.34 sends and receives faxes at 33.6K, more than double the speed of the V.17/14.4K fax standard. Error Correction Mode adds reliability while increasing performance of fax transmissions. Together these enhancements increase the performance of the modem to levels previously only found in more expensive dedicated fax boards and machines.
Remote Configuration. Whether you provide connectivity for a sales office just miles away or for multiple office across the
world, the MultiModem ZBA lets you take care of the configuration from a central site.
Callback Security. The MultiModem ZBA provides password protection and helps reduce long distance charges for remote
offices and users requiring access to the central site LAN. This modem supports 30 passwords and three configuration options. With the "fixed" callback option, the central site modem stores a password and the remote user's phone number. Once the remote site enters their password, the central site's modem calls back using the number stored in its database. The "variable" option lets users, such as road warriors, enter their fixed password and a call back number each time they call. The "pass through" option is used to provide the security of password protection, while bypassing the call back process.
Global Approvals. With the globally approved MultiModem ZBA business modem, you need just one modem for worldwide
use. This model has approvals in many countries so you can ship one SKU (stock unit) virtually anywhere in the world. Localization kits are available for country-specific power cords, phone cords and telco adapters. Go to www.multitech.com/globalmodem for details.
AT Commands Information
The AT Commands, S-Registers, and Result Codes for the MT9234ZBA-Series Modems are published in a separate Reference Guide. This guide is included on the MT9234ZBA-Series product CD. You can open the guide from the CD or you download the guide to your hard drive and then open it.
4 Multi-Tech Systems, Inc. MT9234ZBA-Series User Guide (S000387D)
Chapter 1 – Introduction
Technical Specifications
The MT9234ZBA-Series modem meets the following specifications:
®
Trade Name MultiModem Model Number MT9234ZBA or MT9234ZBAV Server-to-Client 56K speeds when accessing a V.90 or V.92 server Client-to-Server Up to 48Kbps when accessing a V.92 server Client-to-Client 33600, 31200, 28800, 26400, 24000, 21600, 19200, 16800 bps, Data Rates 14400, 12000, 9600, 7200, 4800, 2400, 1200, 0-300 bps
Fax Data Rates 33600, 31200, 28800, 26400, 24000, 21600, 19200, 16800 Voice Compatibility TIA/EIA IS-101 (Voice Option only) Data Format Serial, binary, asynchronous Modem Compatibility ITU-T V.92, V.90, V.34 enhanced, V.34, V.32bis, V.32, V.22bis, V.22; Bell 212A and
103/113; ITU-T V.21 & V.23; V.42, V.42bis, V.44.
Fax Compatibility ITU-T “Super” Group 3; Class 1.0, 2.0, 2.1; T.4; T.30; V.21; V.27ter; V.29; V.34; V.17; and
TIA/EIA Class 1, 2; TR29.2
Video Compatibility ITU-T V.80 for H.324 video conferencing Error Correction ITU-T V.42 Data Compression ITU-T V.44 (6:1 throughput) Speed Conversion Serial port data rates adjustable to 300, 1200, 2400, 4800, 9600, 19,200, 38,400, 57,600,
115,200, and 230,400 bps
Mode of Operation Fax online modes; full duplex over dial-up lines Flow Control XON/XOFF (software), RTS/CTS (hardware) Intelligent Features Plug and play; fully AT command compatible; dialing options, autoanswer; adaptive
answer; EIA extended automode; adaptive line probing; automatic symbol and carrier frequency during start-up, retrain, and rate renegotiation; DTMF detection; call status display, auto-parity and data rate selections; keyboard-controlled modem options; non­volatile memory; remote configuration; DTR dialing; callback security; A-law support in 56K modes; 11-bit support; real-time fax compression conversion; U.S. Caller ID
reporting; quick-connect startup (V.92).
Command Buffer 40 characters Transmit Level -12 dBm (Eruo/NAM) – varies by country/region setting Frequency Stability ±0.01% Receiver Sensitivity -43 dBm under worst-case conditions AGC Dynamic Range 43 dB Interface TIA/EIA RS-232C/ITU-T V.24/V.28 Connectors DB25F RS-232C connector; 2 RJ-11 telephone jacks; power jack
Cables
Diagnostics Indicators LEDs for Transmit Data, Receive Data, Carrier Detect, Off Hook, Terminal Ready, Power. Speaker Internal speaker for call progress monitoring. Operating Temperature Power Requirements Power Consumption 9 VDC, 300 mA maximum
Approvals
Dimensions 10.8 cm wide x 14.8 cm long x 2.9 cm high (4.25" x 5.8" x 1.15") Weight 224 g (8 oz)
Limited Warranty 2 years
Country-specific telephone; power cables; serial cable.
Note: Any cables connected to the computer should be shielded to reduce interference.
Power-on self test, local analog loop, local digital loop, remote digital loop.
0°– 50° C (32°–120° F) ambient under closed conditions; humidity range 20–90% (non-condensing)
Global modems: 100–240 VAC, 50/60 Hz universal power supply
CE Mark EMC: FCC Part 15 Class B, EN55024, EN55022 Class B, ICES-003 Class B Safety: UL/cUL 60950-1, IEC 60950-1, AS/NZS 60950 Telecom: 47CFR Part 68, CS03, TBR21, other countries also included
ZBA
Multi-Tech Systems, Inc. MT9234ZBA-Series User Guide (S000387D) 5
Chapter 2 – Installation
Chapter 2 – Installation
This chapter shows you step-by-step how to set up your Multi-Tech MT9234ZBA modem.
Safety Warnings
Use this product only with UL- and CUL-listed computers (U.S.A. and Canada)
To reduce the risk of fire, use only 26 AWG (.41mm) or larger telephone wiring.
Never install telephone wiring during a lightning storm.
Never install a telephone jack in a wet location unless the jack is specifically designed for wet locations.
Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the
network interface.
Use caution when installing or modifying telephone lines.
Avoid using a telephone during an electrical storm; there is a risk of electrical shock from lightning.
Do not use a telephone in the vicinity of a gas leak.
This product must be disconnected from the telephone network interface when servicing.
Step 1: Change the Internal Jumpers
This step is required only if:
You intend to use the modem on a leased line.
You intend to add a monophonic external speaker to your modem with the voice option. No changes are needed for
stereo.
This will require you to open the modem and move one or more jumpers on the modem’s printed circuit board.
Warning: The following procedure must be performed by authorized service personnel. Caution: The circuit board can be harmed by static electricity. Before you open the case, touch a grounded object, such as
the metal chassis of your computer, to discharge any static electricity in your body, then touch the metal shell of the modem’s RS-232 connector to ensure that there is no voltage difference between you and the modem.
Opening the Modem
1. If the modem is connected, turn it off and remove all connecting cables (including the power and line cables).
2. Turn the modem upside down.
3. On the bottom of the modem are two screws, which hold the case together. Remove both screws and set them aside.
4. Turn the modem right side up.
5. Before touching anything inside the modem case, discharge any static in your body by touching a piece of grounded metal such as the computer chassis. Electrostatic discharge (ESD) is the release of stored static electricity that can damage electrical circuitry or components come in contact with an object of a different potential.
6. Perform the procedure below described in this section only at an ESD workstation using an antistatic wrist strap. If
such a station is not available, you can provide some ESD protection by wearing an antistatic wrist strap and attaching it to a metal ground screw (lug).
7. Remove the top part of the modem case.
8. To close the modem, reverse Steps 1–5.
. Static electricity is often stored in your body, and discharged when you
6 Multi-Tech Systems, Inc. MT9234ZBA-Series User Guide (S000387D)
Chapter 2 – Installation
Location of the Jumpers
Note: The Speaker Mode Jumper is for a Modem with the Voice Option
Changing the Dial-Up/Leased-Line Jumper
As shipped from the factory, your modem is configured for normal dial-up operation. That is, the modem must dial a phone number to connect to another modem. To use the modem on a leased line, you must change jumper J2 to select leased line operation, and J3 to select whether it will be the originating or the answering modem. If dial-up operation is selected, J3 has no effect. See Chapter 3 for additional leased line information.
The factory default is the answer position. This makes the modem the answering modem on the leased line.
To use the modem on a leased line, move the J2 jumper plug from the default dial-up position to the leased line
position.
To make the modem the originating modem on the leased line, move the J3 jumper plug to the originate
position.
Changing the Voice Jumper
The speaker jumper is next to the external speaker jack.
The factory default position of the voice jumper is set for a stereo speaker or sound card. A jumper plug covers
both pins of the jumper.
To use the modem with a monophonic external speaker, remove the jumper plug from the jumper pins. You can
store it by placing it on one jumper pin.
Multi-Tech Systems, Inc. MT9234ZBA-Series User Guide (S000387D) 7
Chapter 2 – Installation
Step 2: Connect the Modem to Your PC
Turn off your computer. Place the modem in a convenient location, and then connect it to your computer’s serial port, the telephone line or leased line, AC power, and, optionally, your telephone.
Connections - No Voice
Connections With Voice
Connect the Modem to Your PC
Plug one end of the serial cable into the RS232 connector on the modem and the other end into a serial port connector on your computer, such as COM1 or COM2.
Connect the Modem to the Telephone Line
Plug one end of the modular telephone cable into the modem’s LINE jack and the other end into a standard phone wall jack.
Important: The LINE jack is not interchangeable with the PHONE jack. Do not plug the telephone into the LINE jack or
the line cable into the PHONE jack. Note: Regulatory agencies may impose certain restrictions on equipment connected to public telephone systems. For
more information, see Appendix B.
Connect the Two-Wire Leased Line (Leased Line Only)
Plug one end of a two-wire telephone cable into the modem’s LINE jack and the other end to a two-wire leased line wall jack or terminals.
Note: Before you can use the modem on a leased line, you must first change the internal jumpers. See “Step 2: Change
the Internal Jumpers.”
Connect the Modem to a Phone (Optional)
If you want to connect a phone to same line as the modem, plug it into the modem’s PHONE jack.
Important: The PHONE jack is not interchangeable with the LINE jack. Do not plug the telephone into the LINE jack or
the line cable into the PHONE jack.
Connect a Microphone (Voice Option)
For voice mail or speakerphone applications, plug an unamplified microphone into the MIC jack on the side of the modem. The microphone should have a stereo 1/8-inch mini plug. Do not use a monophonic microphone.
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Chapter 2 – Installation
Connect Speakers (Voice Option)
For speakerphone or voice mail applications, use a 1/8-inch plug male-to-male stereo patch cord to connect the SPKR jack on the side of the modem to the LINE IN jack on your sound card. If your sound card does not have a LINE IN jack, use its MIC jack. The stereo male-to-male patch cord can be purchased at a local PC retail store.
If you do not have a sound card, you can plug an unamplified speaker directly into the SPKR jack.
Connect the Modem to the AC Power Outlet
The power switch is located on the right side of the modem. Make sure it is set to OFF.
Attach the appropriate interchangeable blade module to the power supply module. Connect the power lead from the power supply module into the PWR jack on the modem. Now, plug the power supply module into your power source.
Note: Use only the power supply supplied with the modem. Use of any other power supply voids the warranty and can
damage the modem.
Power-On Test
Test the modem by turning it on. When you turn it on, the modem performs a diagnostic self-test, after which the 56 indicator should light. If this does not happen, check that the power switch is on, the power supply is solidly connected, and the AC outlet is live. If these measures do not work, refer to Chapter 6, “Troubleshooting”.
Step 3: Install the Modem Driver
If you use Windows 2000 or above, you must install the modem driver. The modem driver tells Windows how to control the modem. If you use a Linux operating system, please refer Appendix D. If you use another operating system, please refer to its documentation for modem installation information.
Windows Installer
Your product CD contains an installer program for current Windows operating systems (Windows XP and newer only) that
should be used before connecting your modem.
1. Insert the product CD into a compatible drive. Do not install your modem yet.
2. Click on the Preinstall Windows Drivers button from the main splash screen of the CD.
3. Click the button that matches your operating system [32-bit or 64-bit]. You can see what type of system you are using
from the Control Panel | System screen.
a. Windows may pop-up a User Account Control window. Select the YES button to continue with the driver
installation.
Multi-Tech Systems, Inc. MT9234ZBA-Series User Guide (S000387D) 9
Chapter 2 – Installation
4. Click on the next button to start the driver pre-installation.
5. You will be prompted confirm the installation of the driver. Click the Install button to continue.
6. There will be a transitory screen, then the process will complete. Click on the Finish button.
7. Connect your modem to an available serial port.
8. Your driver installation is complete. You can now reboot your computer and Windows should detect the modem and
install it.
a. Older versions of Windows may start the installation wizard – if this happens, please refer to the install
section that applies to your specific version of windows.
b. Some configurations will require that the power be cycled on the modem before it will communicate through
the COM port. If you are unable to access the modem after installation, turn the modem power off and then on again and it should communicate correctly.
10 Multi-Tech Systems, Inc. MT9234ZBA-Series User Guide (S000387D)
Chapter 2 – Installation
Step 4: Configure the Modem for Your Country or Region
Different countries have different requirements for how modems must function. Therefore, before you use your modem, you must configure it to match the defaults of the country/region in which you are using it. You must also do this if you move the modem to another country/region after it has been configured for the first country/region. You can use one of two configuration methods:
1. Use the Global Wizard to Configure Your Modem
2. Use AT Commands to Configure Your Modem
Using the Global Wizard to Configure Your Modem
The Global Wizard configuration utility is recommended for computers running Windows 2000 or newer.
1. Insert the MultiModem ZBA product CD into the CD-ROM drive. The Autorun menu should appear.
2. Click Initial Setup and Country/Region Selection.
3. Choose either: a. Run Global Wizard from CD. This will not load the wizard onto your hard drive,
or
b. Install Global Wizard on the HD. This will install the wizard onto your hard drive for future use.
4. The Global Wizard dialog box appeared. Click Next.
5. The Global Wizard searches for your modem and identifies it. Click Next.
6. Select the country/region in which the modem will be used. Click Next.
7. Review your country/region choice. If it is correct, click Next to configure the modem.
8. When Global Wizard announces that the parameters have been set, click Finish to exit.
Using AT Commands to Configure Your Modem
Non-Windows users can configure the modem using AT commands. You must enter these commands in your
communication program’s terminal window.
1. Run your favorite communication program and open the program’s terminal window.
2. To configure the modem for a specific country/region:
Type AT%T19,0,nn, where nn is the country/region code in hexadecimal notation.
Click E
3. To verify that the correct country/region has been configured, type:
ATI9 and click E
The country/region code displays:
Example: Country/Region AT Command (hexadecimal) Country code (decimal)
A list of country/region codes can be found on the Multi-Tech Web site at:
http://www.multitech.com/en_US/PRODUCTS/Categories/Device_Networking/global_modems/configuration.asp
The Global Modem Country Approvals page displays. On this page you can view approvals, configuration strings and responses by country and products.
NTER. The message OK displays.
NTER.
Euro/NAM AT%T19,0,34 (default) 52
Multi-Tech Systems, Inc. MT9234ZBA-Series User Guide (S000387D) 11
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