Multi-Tech Systems MT5634ZPX-V.92-ISA User Manual

MultiModem® ZPX

MT5634ZPX-V.92-ISA

Internal ISAData / Fax Modem

User Guide

MultiModemZPX User Guide

MT5634ZPX-V.92-ISA P/N S000372D Revision D

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

Record of Revisions

Revision Date Description

A 04/01/05 Manual released.

B 06/29/06 Manual revised to remove information about TNV Circuit protection C 01/26/07 Corrected .inf reference.

D 05/10/07 Revised tech support list and warranty & repair statements.

05/22/09 Add link to the Multi-Tech Web site for warranty information.

Trademarks

MultiModemZPX is a trademark and MultiModem, Multi-Tech, and the Multi-Tech logo are registered trademarks of Multi-Tech Systems, Inc.

Microsoft, Windows 98, Me, NT, 2000, and XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. All other brand and product names mentioned in this publication are trademarks or registered trademarks of their respective companies.

Warranty

For the Multi-Tech Warranty, see the Multi-Tech Web site at http://www.multitech.com

Patents

This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794; 5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; 5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425; 5,355,365; 5,309,562; 5,301,274. Other patents pending.

World Headquarters: Multi-Tech Systems, Inc.

2205 Woodale Drive Mounds View, MN 55112 U.S.A (763) 785-3500 or (800) 328-9717; US Fax (763) 785-9874

Technical Support Contacts Country By Email By Phone

Europe, Asia, Africa: support@multitech.co.uk +(44) 118 959 7774 U.S., Canada, all others: support@multitech.com 800-972-2439 or 763-717-5863

Internet Address http://www.multitech.com

ContentsMultiModemZPX User Guide

Contents

Chapter 1 - Introduction .......................................................................................................... 5

Product Description ........................................................................................................................... 5

General features ............................................................................................................................... 6

Manual Organization ......................................................................................................................... 7

Technical Specifications .................................................................................................................... 8

Chapter 2 - Installation .......................................................................................................... 10

What You Will Need ........................................................................................................................ 10

Safety Warnings .............................................................................................................................. 10

Step 1 - Determine System Resources ........................................................................................... 11

Step 2 - Configure Jumpers ............................................................................................................ 14

Step 3 - Install the Modem into Your Computer ............................................................................... 14

Step 4 - Run Add Hardware Wizard ................................................................................................15

Step 5 - Run Add Modem Wizard .................................................................................................... 16

Step 6 - Query Modem .................................................................................................................... 16

Step 7 - Connect Your Modem to the Telephone Line ..................................................................... 17

Step 8: Configure the Modem for Your Country .............................................................................. 18

AT Commands ................................................................................................................................ 18

Data Communications Software ...................................................................................................... 18

Chapter 3 - Using Your Modem ............................................................................................ 19

Operating Your MultiModemZPX..................................................................................................... 19

Testing Your Modem ....................................................................................................................... 19

Testing Data Functions ................................................................................................................... 19

Testing Fax Functions ..................................................................................................................... 19

Remote Configuration ..................................................................................................................... 20

Basic Procedure .............................................................................................................................. 20

Setup .............................................................................................................................................. 21

Chapter 4 - AT Commands .................................................................................................... 22

Fax Commands............................................................................................................................... 22

Chapter 5 - Troubleshooting ................................................................................................. 23

Initial Checklist ................................................................................................................................ 23

Common Problems ......................................................................................................................... 23

Chapter 6 - Warranty, Service, and Tech Support .............................................................. 27

Multi-Tech Warranty Statement....................................................................................................... 27

Service ............................................................................................................................................ 27

Replacement Parts.......................................................................................................................... 29

Technical Support ........................................................................................................................... 29

Internet Sites ................................................................................................................................... 29

Appendix A - Regulatory Compliance .................................................................................. 30

FCC Part 68 Telecom ..................................................................................................................... 30

FCC Part 15 .................................................................................................................................... 31

Fax Branding Statement.................................................................................................................. 31

iii

ContentsMultiModemZPX User Guide

Canadian Limitations Notice ............................................................................................................ 31

Industry Canada .............................................................................................................................. 32

EMC, Safety, and R&TTE Directive Compliance ............................................................................. 32

International Modem Restrictions .................................................................................................... 32

New Zealand Telecom Warning Notice ........................................................................................... 33

Appendix B - Updating Your Modem’s Firmware ............................................................... 34

Introduction ..................................................................................................................................... 34

Upgrade Overview .......................................................................................................................... 34

Appendix C - ASCII Conversion Chart .................................................................................37

Appendix D – Waste Electrical and Electronic Equipment (WEEE) .................................. 38

Index ........................................................................................................................................ 49

MultiModemZPX User Guide

1 Introduction

Chapter 1 - Introduction

Congratulations on your purchase of the MultiModem® ZPX. You have acquired one of the finest internal data/fax modems available today from one of the world’s oldest modem manufacturers: Multi-Tech Systems, Inc. This User Guide will help you to install, configure, test, and use your modem.

One Modem, Worldwide Use. The MultiModemZPX is designed for global applications. This means one modem can ship around the world. The global modem is ideal for businesses with global operations that want to standardize on one modem and are looking to simplify the ordering process. Go to www.multitech.com/ to see a complete list of all the countries for which this modem has approvals.

Product Description

The MultiModemZPX provides high-speed data transfer and fax capabilities for small businesses, telecommuters, and SOHO users. Its supports the new ITU-T V.92 protocol which provides quick connections, downstream transmissions at speeds up to 56K bps*, and upstream transmissions at speeds up to 48K bps when connected to V.92-compatible Internet service providers. Transmissions between the MultiModemZPX and other client modems are limited to 33.6K bps, as are upstream transmissions to non-V.92-compatible ISPs and downstream transmissions that are converted more than once on the telephone network.

Fax Communications: The MultiModemZPX also supports “Super G3” ITU-T V.34 fax communications at speeds up to 33.6K bps with Class 2.1 fax commands.

Features: Modem features include remote configuration. In standard mode, you can store up to four command lines or telephone numbers of up to 40 characters each in the modems’ nonvolatile memory. Other modem capabilities include AT&T calling card tone detection, pulse and tone dialing, adaptive answer, V.42 error correction, and V.42bis and V.44 data compression.

NOTE:

* Though this modem is capable of 56K bps download performance, line impairments, public telephone

infrastructure, and other external technological factors currently prevent maximum 56K bps

connections.

MultiModemZPX User Guide

1 Introduction

General features

• Compliance with major ITU-T, TIA, and EIA international standards to ensure compatibility with other modems

• Distinguishes data and fax calls

• Compliance with the V.80 standard, allowing video conferencing over analog telephone lines with

any H.324 video phone system

Data

• Supports V.90/K56flexTM for data transmission speeds up to 56 Kbps while maintaining compatibility with lower-speed modems

Note: The V.90/K56flex standard asymmetrically transfers data—client downloads at speeds up to 56

Kbps; client uploads at speeds up to 33.6 Kbps

• Supports the enhanced ITU-T V.34 standard with data transmission speeds to 33.6 Kbps while also maintaining compatibility with lower-speed modems

• Supports V.90/K56flex speeds plus 33.6K, 31.2K, 28.8K, 26.4K, 24K, 21.6K, 19.2K, 16.8K, 14.4K, 12K, 9.6K, 7.2K, 4.8K, 2.4K, 1.2K, and 0–300 bps

• Automatic fallback to slower speeds in noisy line conditions and fall-forward to faster speeds as conditions improve (line quality monitoring)

• ITU V.42 LAP-M and MNP Class 3 and 4 error correction

• ITU V.42bis (4-to-1) and MNP 5 (2-to-1) data compression

• H.324 compliant (videophone ready)

• Automatic disabling of compression when transferring already compressed files

• Autodial, redial, pulse (rotary), and touch-tone dial

• Dial tone and busy signal detection for reliable call-progress detection

• Distinctive ring support to route data or fax calls on a single phone line

• FlashROM upgradable (customer upgradable in a Windows environment)

• Compatibility with the standard AT command set used by most communication programs

• Stores up to two telephone numbers

Fax

• Supports V.17, ITU-T “Super” Group 3 fax communication standards, allowing it to communicate with other fax modems as well as with fax machines

• Responds to Class 1 and Class 2 fax commands, enabling it to exchange editable and encrypted faxes with other Windows computers

• Sends and receives faxes from your computer at 14,400 bps, 9600 bps, 7200 bps, 4800 bps, 2400 bps, or 300 bps

MultiModemZPX User Guide

1 Introduction

Manual Organization

This User Guide will help you to install, configure, use, and troubleshoot your modem. The manual is divided into five chapters and four appendices:

Chapter 1: Introduction. This chapter Introduces the MT5634ZPX, briefly describing features and technical specifications.

Chapter 2: Installation. Chapter 2 contains information about unpacking your MultiModemZPX adapter and safety warnings. It also describes how to determine system resources, configure the board jumpers, run add hardware wizard, and add and query your modem. Also, how to install the modem in your computer and connect it to a telephone line. This chapter also describes the process for configuring your modem’s initial setup for operation within your country.

Chapter 3: Using your Modem. In this chapter, instructions are provided for configuring your communications software and Windows Dial-up Networking. The chapter also describes several tests which can assist you in confirming that your modem is installed properly.

Chapter 4: AT Commands, S-Registers and Result Codes. Chapter 4 refers you to separate reference guides:

• AT commands, S-Registers, and Result Codes

• Fax Commands Class 1

• Fax Commands Class 2

Chapter 5: Troubleshooting. The troubleshooting chapter describes common problems you may have with your modem and how to solve them.

Appendix

Appendix A: Regulatory Compliance Appendix B: Updating Your Modem’s Firmware Appendix C: ASCII Conversion Chart

MultiModemZPX User Guide

Technical Specifications

Trade Name MultiModemZPX Model Number MT5634ZPX Server-to-Client V.90 speeds when accessing a V.90 or V.92 server (actual

Data Rates speed depends on server capabilities and line conditions)* Client-to-Server Up to 50Kbps when accessing a V.92 server (actual speed

Data Rates on server capabilities and line conditions); otherwise, the same

Client-to-Client 33600,31200, 28800, 26400, 24000, 21600, 19200, 16800,

Data Rates 9600, 7200, 4800, 2400, 1200, 0-300 bps Fax Data Rates 14400, 12000, 9600, 7200, 4800, 2400, 1200, 0-300 bps Data Format Serial, binary, asynchronous Modem Compatibility ITU-T V.92, V.90, V.34 enhanced, V.34, V.34bis, V.32, V.22bis,

Fax Compatibility ITU-T “Super” Group 3, Class 1.0, 2.0, 2.1, T.4, T30, V.21,

1 Introduction

depends

as client-to-client data lines.

14400, 12000,

V.22; Bell 212A and 103; ITU-T V.21; V.42, V.42bis, V.44

V.27ter, V.29, V.34, V.17; TIA/EIA 578 Class 1,2, TR29.2

Video Compatibility ITU-T V.80 for H.34 video conferencing Error Correction ITU-T V.42 (LAP-M or MNP 4) Data Compression ITU-T V.44 (4:1 throughput), V.42bis (4:1 throughput), MNP 5

(2:1 throughput)

Speed Detection Automatic speed detection and switching between available

speeds

Speed Conversion Serial port data rates adjustable to 300; 1200; 2400; 4800; 9600;

19,200; 38,400; 57,600; 115,200 bps

Mode of Operation Fax online modes, full duplex data over dial-up Flow Control XON/XOFF (software), RTS/CTS (hardware) Intelligent Features Full AT command compatible, redial, repeat dial, pulse or tone

dial, dial pauses, auto answer, adaptive answer; EIA extended automode; adaptive line probing; automatic symbol and carrier frequency during start-up, retrain and rate renegotiation, DTMF detection, call status display, auto-parity and data rate selections, keyboard-controlled modem options, non-volatile memory, quickconnect startup

*Though these modems are capable of 56K bps download performance, line impairments, public telephone infrastructure and other external technological factors currently prevent maximum 56K bps connections.

MultiModemZPX User Guide

Command Buffer 40 Characters Transmission Level -11 dBm (North America and Pan Euro) - varies by country setting Frequency Stability ±0.01% Receiver Sensitivity -43 dBm under worst-case conditions AGC Dynamic Range 43 dB Connectors One RJ-11 phone jack Cables One modular telephone cable (USA); country-specific cord for UK

Diagnostics Local analog loop, local digital loop, remote digital loop Environmental Temperature range 0°–50°C (32°–120°F);

Storage Temperature -10° to +85°C (14°- 185° F) Dimensions 10.8 cm wide x 14.8 cm long x 2.9 high (4.25” × 5.8” x 1.15”) Weight 224 g (8 oz) Operating Systems Tested for use with Windows 95, 98, NT, and 2000, and Linux

1 Introduction

and International models; one 9-pin to 25-pin serial cable for UK and International models; external power transformer and cord

humidity range 20–90% (non-condensing)

(2.2.x kernal)

Limited Warranty 2 years

MultiModemZPX User Guide

2 Installation

Chapter 2 - Installation

What You Will Need

Before starting, please make sure you have everything you need:

We supply

• An MT5634ZPX-V92 data/fax modem

• An RJ-11 telephone cable

• A printed Quick Start Guide

• An MultiModemZPX system CD containing modem drivers, this User Guide, Phone Tools, and Adobe Acrobat Reader

You supply

• A 100-MHz or faster Pentium personal computer with an unused ISA expansion slot. For video conferencing, we recommend a 166-MHz or faster computer.

• Windows 98, NT, 2000, ME, XP or Linux (2.2.x kernal) operating system installed

• A CD-ROM drive

• Tools to open your computer

• A nearby telephone line jack

Safety Warnings

• Use this product only with UL- and CUL-listed computers (U.S.A.)

• To reduce the risk of fire, use only UL-listed 26 AWG (.41mm) or larger telephone wiring.

• Never install telephone wiring during a lightning storm.

• Never install a telephone jack in a wet location unless the jack is specifically designed for wet locations.

• Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

• Use caution when installing or modifying telephone lines.

• Avoid using a telephone during an electrical storm; there is a risk of electrical shock from lightning.

• Do not use a telephone in the vicinity of a gas leak.

• The telephone cord is to be disconnected before accessing the inside of the equipment.

MultiModemZPX User Guide

2 Installation

Step 1 - Determine System Resources

Before you physically install your new MultiModemZPX, you need to determine what system resources are in use on your system. The best way to check what resources are in use and which ones are available, run WINMSD Utility.

1. To check the system resources, click Start I Run.

2. Enter WINMSD in the Open: window and click OK. The operating system then displays the System Information dialog box.

3. Click on Hardware Resources in the left window of System Information to expand the selection.

MultiModemZPX User Guide

4. Click on IRQs to display the used IRQs.

2 Installation

The MultiModemZPX only uses IRQs 3,4,and 5 so you need to check in the above screen to see if any of these IRQs are available. The MultiModemZPX is defaulted to IRQ 5.

5. Record the available IRQ that you are going to use _____.

MultiModemZPX User Guide

6. Now, click on I/O to display the available I/O addresses.

2 Installation

7. The MultiModemZPX uses the following I/O addresses:

COM1: 3F8-3FF COM2: 2F8-2FF COM3: 3E8-3EF COM4: 2E8-2EF and is defaulted to COM 4.

8. Record the available I/O address that you are going to use _______.

MultiModemZPX User Guide

2 Installation

Step 2 - Configure Jumpers

The MT5634ZPX board contains seven Berg jumpers for setting the interrupt request (IRQ) number and COM port assignment. The jumpers are located on the lower part of the PC board as shown below. The IRQ number is set using jumpers 1, 2, and 3 and the COM port assignment is set using jumpers 4 through 7. The default IRQ number is IRQ5 and the default COM port assignment is COM4.

IRQ3

IRQ4

IRQ5

COM

COM1: 4 6 COM2: 5 6 COM3: 4 7 COM4: 5 7

PC Board Jumpers

1. Before handling the MT5634ZPX, discharge static in your body by touching a metal piece of the computer chassis. Carefully remove the MultiModemZPX from its antistatic bag, handling it only by the mounting bracket and edges. Do not touch the gold-plated connectors along the bottom edge.

2. To change the IRQ from the default IRQ5, move the berg jumper from the default position to your new position that supports your application.

3. To change the COM port assignment from the default COM4, move the two berg jumpers from their default positions to your new positions that supports your application.

Step 3 - Install the Modem into Your Computer

Installing the MultiModemZPX requires you to open your computer. Please consult your computer manual in addition to the following instructions:

1. Turn off the computer and unplug it. Failure to do so may result in damage to both the MultiModemZPX and the computer. Do not turn on the computer until the instructions tell you to do so.

2. Remove the cover from the computer as instructed in the computer manual.

3. Select an empty ISA expansion slot. Remove the expansion slot cover and save the retaining screw.

4. Place the MultiModemZPX directly above the expansion slot and gently, but firmly, push it into the connector until the card’s retaining bracket is flush against the computer chassis.

5. Fasten the retaining bracket to the computer chassis with the screw saved in step 3.

6. Replace the cover of the computer.

MultiModemZPX User Guide

Step 4 - Run Add Hardware Wizard

1. Click on Start I Control Panel I Add Hardware and the Add Hardware Wizard screen is displayed.

2. Click on the Next button on the Add Hardware Wizard screen. The wizard will pause a few seconds trying to detect the new device. Windows will not detect any device, if the system does, it may be some other device that has not been properly installed.

3. When Is the hardware connected? screen displayed, click on Yes, I have already connect- ed the hardware option and click Next.

4. The following hardware is already installed on your computer screen is displayed. Scroll down to Add a new hardware device and highlight. Click Next.

5. Click on Install the hardware that I manually select from a list [Advanced] and click Next.

6. From the following list below, select the type of hardware you are installing screen is displayed. Scroll down to Ports [COM & LPT] option. Click Next.

7. Select the device driver you want to install for this hardware. In the Model window, select Communications Port and click Next.

8. When the Completing the Add Hardware Wizard screen appears, click on View or change resources for this hardware [Advance] option and the Add Hardware Wizard Properties screen appears, click on Set Configuration Manually option and ckick OK.

2 Installation

9. The Add Hardware Wizard Properties window for Communications Port [COM3] is displayed. In the Setting based on: window, chose the basic configuration that mostly matches your situation. For example Basic configuration 0003 has an I/O range 02F8-02FF used by: Communications Port [COM2].

10.To change either of the settings, click on either I/O Range or IRQ in the Resource type window and then click on Change Setting button.

11.If you need to change the IRQ, the Edit Interrupt Request window is displayed. In the Value: window click on either the up arrow or the down arrow to choose your interrupt value that you recorded in Step 5. Click OK.

12.Click Finish in the Completing the Add Hardware Wizard window and Windows wants to restart your computer in order for the changes to take effect. Click Yes.

13.After the system reboots, verify that your com port is available and your IRQ is correct by selecting the Control Panel I System and clicking on the Hardware tab in the System Proper- ties screen.

14.Click on the Device Manager button. Click on the Ports (COM & LPT) to display the Commu- nications Ports. If either a yellow Exclamation point or Red Question mark appears, a conflict with some of the resources or that the device is disabled in the system. If no yellow Exclamation point or Red Question mark, no conflicts are present.

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