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MT5634ZPX-PCI-V92
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Multi-Tech Systems MT5634ZPX-PCI-V92 User Manual

MultiModemZPX User Guide
MT5634ZPX-PCI-V92 P/N S0000197 Revision A
Copyright © 2001 by Multi-Tech Systems, Inc.
All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.
Record of Revisions
Revision Date Description
A 12/26/01 Manual released.
Trademarks
MultiModemZPX, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc.
Adobe and Acrobat are trademarks of Adobe Systems Incorporated. MNP is a trademark of Microcom, Inc. Microsoft, Windows, Windows 95, Windows 98, Windows Me, Windows NT, and Windows 2000 are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. All other brand and product names mentioned in this publication are trademarks or registered trademarks of their respective companies.
Patents
This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794; 5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; D394,250; 5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725; D374,222; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425; D361,764; D355,658; D355,653; D353,598; D353,144; 5,355,365; 5,309,562; 5,301,274. Other patents pending.
Notice
Though this modem is capable of 56K bps download performance, line impairments, public telephone infrastructure, and other external technological factors currently prevent maximum 56K bps connections.
Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, MN 55112 U.S.A
Telephone (763) 785-3500 or (800) 328-9717 Fax (763) 785-9874 Technical Support (800) 972-2439 Internet http://www.multitech.com
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MultiModemZPX User Guide
Chapter 1: Introduction
Introduction ............................................................................................................................. 2
Product Description................................................................................................................ 2
What Is in Your Modem Package? ....................................................................................... 2
Chapter 2: Installation
Introduction ............................................................................................................................. 4
What You Will Need ..............................................................................................................4
Safety Warnings ...................................................................................................................... 4
Step 1: Install the MultiModemZPX in your Computer ................................................... 5
Step 2: Make the External Connections ............................................................................... 6
Line Connection ............................................................................................................... 6
Phone Connection............................................................................................................ 6
Microphone Connection ................................................................................................. 7
Sound Card and Speaker Connections ......................................................................... 7
Step 3: Install the Modem Driver ......................................................................................... 8
Windows 95 ......................................................................................................................8
Windows 98/Me .............................................................................................................. 8
Windows NT 4.0 ............................................................................................................ 11
Windows 2000 ................................................................................................................ 13
Step 4: Configure the Modem for Your Country ............................................................. 15
The Global Wizard Utility ............................................................................................ 15
AT Commands ............................................................................................................... 15
Step 5: Install and Configure Your Software .................................................................... 16
Contents
Chapter 3: Operation
Introduction ........................................................................................................................... 18
Configuring the Modem ...................................................................................................... 18
PhoneTools Features ............................................................................................................ 18
Connecting to the Internet ................................................................................................... 18
Dial-Up Networking ............................................................................................................ 19
Sending a Fax ........................................................................................................................ 19
References .............................................................................................................................. 20
Chapter 4: AT Commands, S-Registers & Result Codes
Introduction ........................................................................................................................... 22
AT Commands ...................................................................................................................... 23
S-Registers.............................................................................................................................. 40
Result Codes .......................................................................................................................... 43
Chapter 5: Remote Configuration
Introduction ........................................................................................................................... 46
Basic Procedure ..................................................................................................................... 46
Setup ....................................................................................................................................... 46
To Change the Setup Password ................................................................................... 46
To Change the Remote Escape Character .................................................................. 47
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MultiModemZPX User Guide
Chapter 6: Solving Problems
Introduction ........................................................................................................................... 49
The Modem Does Not Respond to Commands ............................................................... 49
The Modem Cannot Connect When Dialing .................................................................... 50
The Modem Disconnects While Online ............................................................................. 51
The Modem Cannot Connect When Answering .............................................................. 52
File Transfer Is Slower Than It Should Be ......................................................................... 52
Data Is Being Lost ................................................................................................................. 52
There Are Garbage Characters on the Monitor ................................................................ 53
The Modem Doesn’t Work with Caller ID ........................................................................ 53
Fax and Data Software Can’t Run at the Same Time ...................................................... 53
The Voice Functions Don’t Work ....................................................................................... 53
Voice Mail Test............................................................................................................... 54
Loopback Test ................................................................................................................ 54
Speakerphone Test ........................................................................................................ 54
Appendix A: Regulatory Compliance
FCC Part 68 Telecom ............................................................................................................ 56
FCC Part 15 ............................................................................................................................ 57
Fax Branding Statement ....................................................................................................... 57
Canadian Limitations Notice .............................................................................................. 58
Industry Canada ................................................................................................................... 58
Protection Against Contact with TNV Circuit .................................................................. 58
EMC, Safety, and R&TTE Directive Compliance ............................................................. 59
New Zealand Telecom Warning Notice ............................................................................ 59
South African Notice ............................................................................................................60
International Modem Restrictions ...................................................................................... 60
Contents
Appendix B: Technical Specifications
.................................................................................. 61
Appendix C: Loopback Tests
Introduction ........................................................................................................................... 63
Local Analog Loopback Test (V.54 Loop 3) ...................................................................... 63
Remote Digital Loopback Test (V.54 Loop 2) ................................................................... 64
Local Digital Loopback Test (V.54 Loop 2) ....................................................................... 65
Appendix D: Warranty, Service, and Technical Support
Limited Warranty ................................................................................................................. 67
Online Warranty Registration ............................................................................................. 67
Service .................................................................................................................................... 67
U.S. and Canadian Customers ..................................................................................... 67
International Customers (outside U.S.A. and Canada) ........................................... 68
International Distributors ............................................................................................. 68
Technical Support ................................................................................................................. 69
Internet Sites .......................................................................................................................... 69
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MultiModemZPX User Guide
Appendix E: Upgrading the Modem
Introduction ........................................................................................................................... 70
Upgrade Overview ............................................................................................................... 70
Step 1: Identify the Modem Firmware ............................................................................... 70
Step 2: Identify the Current Firmware Version ................................................................ 71
Step 3: Download the Upgrade File ................................................................................... 71
Step 4: Extract the Upgrade Files........................................................................................ 71
Step 5: Document and Clear Your Stored Paramenters .................................................. 71
Step 6: Upgrade the Modem’s Firmware .......................................................................... 72
Step 7: Restore Your Parameters ........................................................................................ 72
Appendix F: Installing Under Linux
Introduction ........................................................................................................................... 73
Standard Linux Serial Port Definitions.............................................................................. 73
Installation ............................................................................................................................. 73
Setup ....................................................................................................................................... 73
Using the Terminal Program Minicom to Verify Operation .......................................... 74
Using the Modem to Call the Internet ............................................................................... 74
Calling the ISP ....................................................................................................................... 75
Answering Calls .................................................................................................................... 75
Contents
Appendix G: Installing Under SCO OpenServer
Introduction ........................................................................................................................... 76
Installation ............................................................................................................................. 76
Setup ....................................................................................................................................... 76
Index
....................................................................................................................................................................... 77
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1
Introduction
MultiModemZPX User Guide

Introduction

Congratulations on your purchase of the MultiModemZPX. You have acquired one of the finest internal V.92 data/fax/voice modems available today from one of the world’s oldest modem manufacturers: Multitech Systems, Inc. This user guide will help you to install, configure, test, and use your modem.

Product Description

The MultiModemZPX is a full-featured internal data/fax/voice modem designed for Pentium computers in Windows Plug and PlayTM environments. Its half-length card can be plugged into any available PCI slot.
The MultiModemZPX provides high-speed data transfer and fax capabilities for small businesses, telecommuters, and SOHO users. Its compatibility with the new ITU-T V.92 protocol provides quick connections, downstream transmissions at speeds up to 56K bps*, and upstream transmissions at speeds up to 48K bps when connected to V.92­compatible Internet service providers. Transmissions between the MultiModemZPX and other client modems are limited to 33.6K bps, as are upstream transmissions to non-V.92-compatible ISPs and downstream transmissions that are converted more than once on the telephone network.
1 Introduction
The MultiModemZPX also supports “Super G3” ITU-T V.34 fax communications at speeds up to 33.6K bps with Class 2.1 fax commands.
Modem features include Plug and Play operation, callback security, and remote configuration. In standard mode, you can store up to four command lines or telephone numbers of up to 40 characters each in the modems’ nonvolatile memory. In callback security mode, you can store up to 30 passwords and dialing strings. Other modem capabilities include voice operation using the included software, AT&T calling card tone detection, pulse and tone dialing, adaptive answer, DTR dialing, U.S. Caller ID reporting, two-wire leased-line operation, 11-bit operation, V.42 error correction, and V.42bis and V.44 data compression.

What Is in Your Modem Package?

Your modem package has several components. Make sure you have them all before trying to operate your modem. The MultiModemZPX package should include:
4
An MT5634ZPX-PCI-V92 data/fax/voice modem
4
An RJ-11 telephone cable
4
A printed Quick Start Guide
4
A MultiModemZPX CD containing the modem driver and this User Guide
4
A CD containing data communications and other programs
If any item is missing, please contact Multi-Tech Systems or your dealer/distributor (see Appendix D for information on contacting Multi-Tech via telephone, fax, or the Internet).
*Though this modem is capable of 56K bps download performance, line impairments, public
telephone infrastructure, and other external technological factors currently prevent maxi­mum 56K bps connections.
2
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Installation
MultiModemZPX User Guide

Introduction

This chapter shows you step-by-step how to set up your MultiModemZPX data/fax/ voice modem and make your first calls.

What You Will Need

Before starting, please make sure you have everything you need:
We supply
4
An MT5634ZPX-PCI-V92 data/fax/voice modem
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An RJ-11 telephone cable
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A printed Quick Start Guide
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An installation CD containing a modem driver and this User Guide
4
A CD containing data communications and other programs
You supply
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A 100-MHz or faster Pentium personal computer with an unused PCI expansion slot. For video conferencing, we recommend a 166-MHz or faster computer.
4
Windows 95, 98, NT, 2000, or Linux (2.2.x kernal) operating system installed
4
A CD-ROM drive
4
Tools to open your computer
4
The computer’s manual
4
A nearby telephone line jack
4
A 3.58mm (9/64-inch) plug male-to-male stereo patch cord (optional)
4
An external speaker or headphone (optional)
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An external microphone (optional)
2 Installation

Safety Warnings

• Use this product only with UL- and CUL-listed computers (U.S.A.)
• To reduce the risk of fire, use only 26 AWG (.41mm) or larger telephone wiring.
• Never install telephone wiring during a lightning storm.
• Never install a telephone jack in a wet location unless the jack is specifically
designed for wet locations.
• Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.
• Use caution when installing or modifying telephone lines.
• Avoid using a telephone during an electrical storm; there is a risk of electrical
shock from lightning.
• Do not use a telephone in the vicinity of a gas leak.
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MultiModemZPX User Guide
2 Installation

Step 1: Install the MultiModemZPX in your Computer

Figure 2-1. The MultiModemZPX.
Installing the MultiModemZPX requires you to open your computer. Please consult your computer manual in addition to the following instructions.
1. Turn off the computer and unplug it. Failure to do so may result in damage to both the MultiModemZPX and the computer. Do not turn on the computer until the instructions tell you to do so.
2. Remove the cover from the computer as instructed in the computer manual.
3. Select an empty PCI expansion slot. Remove the expansion slot cover and save the retaining screw.
4. Before handling the MultiModemZPX, discharge static in your body by touching a metal piece of the computer chassis. Carefully remove the MultiModemZPX from its antistatic bag, handling it only by the mounting bracket and edges. Do not touch the gold-plated connectors along the bottom edge.
5. Place the MultiModemZPX directly above the expansion slot and gently, but firmly, push it into the connector until the card’s retaining bracket is flush against the computer chassis.
6. Fasten the retaining bracket to the computer chassis with the screw saved in step 3.
7. Replace the cover of the computer.
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MultiModemZPX User Guide

Step 2: Make the External Connections

Now connect the MultiModemZPX to the telephone line and, optionally, to your telephone. For voice mail or speakerphone use, you can also connect it to a micro­phone and an external speaker, headphone, or sound card. The microphone can be used for recording answering machine messages or for speakerphone use. The speaker or headphone can be used for playing back messages or as a speakerphone.
PHONE
PHONE
LINE
LINE
2 Installation
Figure 2-2. MT5634ZPX-PCI-V92 connectors.

Line Connection

Plug one end of the provided telephone cable into the modem’s LINE jack, and the other end into a telephone wall jack. This is the only required connection.
Note: The LINE jack is not interchangeable with the PHONE jack. Do not plug the phone into the LINE jack or the line cable into the PHONE jack.
Note: The Federal Communications Commission (FCC) and Industry Canada impose certain restrictions on equipment connected to public telephone systems. For more information, see Appendix A.
MIC
MIC IN
LINE OUT
LINE

Phone Connection

If you wish to connect a telephone to the same line as the modem, plug it into the modem’s PHONE jack.
Note: The PHONE jack is not interchangeable with the LINE jack. Do not plug the phone into the LINE jack or the line cable into the PHONE jack.
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MultiModemZPX User Guide

Microphone Connection

For voice mail or speakerphone applications, plug an unamplified microphone into the MIC jack. The microphone should have a stereo 3.58mm (9/64-inch) mini plug. Do not use a monophonic microphone.

Sound Card and Speaker Connections

For voice mail or speakerphone applications, use a 3.58mm (9/64-inch) plug male­to-male stereo patch cord to connect the LINE OUT jack on the modem to the LINE IN jack on your sound card. If your sound card does not have a LINE IN jack, use its MIC jack.
This will allow you to hear modem activity whether it is originating or answering a call, or playing a recorded message. If you do not have a sound card, you can plug an amplified speaker into the LINE OUT jack.
2 Installation
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MultiModemZPX User Guide

Step 3: Install the Modem Driver

If you use Windows 95 or newer, you must install the modem driver. The modem driver tells Windows how to control the modem. If you use a Linux operating sys­tem, please see Appendix F for installation instructions. If you use the SCO OpenS­erver operating system, please see Appendix G.

Windows 95

1. After installing the MultiModemZPX into your computer, turn the computer on and allow Windows 95 to start. As the computer starts, it automatically detects the new modem, and the New Hardware Found wizard appears.
2. Insert the MultiModemZPX CD into your computer’s CD-ROM drive, and then click Next. Windows begins searching for the driver.
3. When Windows says it has found an updated driver for the Multi-Tech MT5634ZPX-PCI-V92, click Finish to complete the modem driver installation.
4. When Windows says it has found the driver for the Voice Modem, click Next.
5. When prompted, click Finish to complete the installation.
2 Installation
6. After completing the hardware and driver installation, you must configure your
7. After setting up your modem for country-specific operation, you’ll want to con-

Windows 98/Me

1. After installing the MultiModemZPX into your computer, turn the computer on
2. Click Next to begin the installation.
3. When the wizard asks, “What do you want Windows to do?” Select Search for
4. When the wizard says, “Windows will search for new drivers in its driver data-
5. When prompted, select the driver for the Multi-Tech MT5634ZPX-PCI-V92, and
modem for country-specific operation. See “Step 4: Configure the Modem for Your Country” for configuration instructions.
figure your communications software or Windows Dial-Up Networking. Infor­mation about configuring your communications software can be found in Step 5.
and allow Windows to start. As the computer starts, it automatically detects the new modem, and the New Hardware Found wizard appears.
the best driver for your device, and then click Next.
base on your hard drive and in any of the following selected locations,” insert the MultiModemZPX CD into your computer’s CD-ROM drive, and then select CD-ROM drive. Click Next.
then click Next.
6. If the Insert Disk dialog box says that the file 56ZPX.CAT cannot be found, click Skip File to continue the installation.
7. When prompted, click Finish to complete the modem driver installation.
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MultiModemZPX User Guide
8. When the Add New Hardware wizard says it will search for new drivers for the Wave device for the voice modem, click Next.
9. Select Search for the best driver for your device, and then click Next.
10. Select CD-ROM drive, and then click Next.
11. When Windows says it has found the driver for the voice modem, click Next to continue.
12. When prompted, click Finish to complete the installation.
13. After completing the hardware and driver installation, you must configure your modem for country-specific operation. See “Step 4: Configure the Modem for Your Country” for configuration instructions.
14. After setting up your modem for country-specific operation, you’ll want to con­figure your communications software or Windows Dial-Up Networking. Infor­mation about configuring your communications software can be found in Step 5.
Changing the Windows 95/98/Me COM port assignment
Unlike an external modem, the MultiModemZPX contains its own serial port. When Windows detects the MultiModemZPX, it assigns the next available COM port to it. Since COM1 through COM4 are standard serial ports in Windows computers, Win­dows typically assigns COM5 to the modem’s serial port.
2 Installation
If Windows assigns the modem to a COM port higher than 4, then certain legacy soft­ware applications will not recognize the modem. To correct this situation, Multi-Tech Systems provides two additional driver files on the MultiModemZPX CD that may be used to reassign the modem to either COM3 or COM4. To reassign the COM port:
1. Insert the MultiModemZPX CD into your computer’s CD-ROM drive.
2. Click Start | Settings | Control Panel. Double-click the System icon.
3. Select the Device Manager tab, and double-click the Modem icon.
4. Double-click MT5634ZPX-PCI-V92 to go to the Properties dialog box.
5. Select the Driver tab. Click the Update Driver button and follow the Update Device Driver wizard prompts. The wizard requests you to specify the path of the new driver. If you’d like to reassign your modem to COM3, type D:\COM- 3\pcicom3.inf, where D: is the drive letter associated with your computer’s CD- ROM drive. If you want to reassign your modem to COM4, type D:\COM-4\pcicom4.inf and continue with the wizard’s instructions.
6. When the wizard completes its installation, your modem should be reassigned to the new COM port.
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MultiModemZPX User Guide
Verifying the Windows 95/98/Me Configuration
Windows assigns an interrupt request (IRQ) number for your modem. Because the number of IRQs is limited, a computer with several accessories may not have an available IRQ for your new modem. In that case, you may have to decide which of your other accessories you can modify or do without.
Be aware that resource settings should be changed only by users with expert knowl­edge of computer hardware and hardware configurations.
Note: Changing resource settings improperly can disable your hardware and can cause your computer to malfunction or be inoperable.
Use the following procedure to check the assignments Windows has made for your modem:
1. Click Start | Settings | Control Panel. Double-click the System icon.
2. When the System Properties dialog box appears, click the Device Manager tab. A list of device types appears.
3. Double-click Modem to display a list of modems installed in your computer.
4. Double-click Multi-Tech Systems MT5634ZPX-PCI-V92. The Modem Proper- ties dialog box appears.
2 Installation
5. Click the Resources tab and note the Conflicting Device list. If there is a conflict between your modem and another device in your computer, the information ap­pears here. For help in resolving a conflict, click Start | Help, and then search the Help index for the Hardware Conflict Troubleshooter. When finished, click OK to exit the System Properties dialog box.
6. In Control Panel, double-click the Modems icon.
7. When the Modems Properties dialog box appears, click the Diagnostics tab. A list of ports and devices appears.
8. Highlight the COM port associated with the MT5634ZPX-PCI-V92. Click More Info. Clicking More Info causes Windows to send commands to and receive re­sponses from the modem. The system also displays information about the mo­dem’s COM port.
9. Write down the modem’s port, interrupt, address, and highest speed. You will need this information to configure any legacy (nonWindows) communications software you install.
Port: COM ______ Interrupt: _______ Address: _________ Speed: _________
10. Click the General tab. Select Multi-Tech Systems MT5634ZPX-PCI-V92, and click Properties to review the modem’s default communications settings. Do not change any settings unless you have special requirements.
11. Click Dialing Properties and review your dialing settings. If you are required to dial 9 to get an outside line, type 9 in the local and long distance boxes. If you have Call Waiting service, disable Call Waiting to prevent it from interrupting a data or fax transmission. When you are finished, click OK to exit the dialog box.
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MultiModemZPX User Guide

Windows NT 4.0

Before you begin a Windows NT installation, make sure Windows NT Service Pack 3 or newer is installed on the computer. Also, to add and remove devices you must be logged on with Administrator privileges.
1. After installing the MultiModemZPX modem into your computer, turn the com­puter on and allow Windows NT to start.
2. Insert the MultiModemZPX CD into your computer’s CD-ROM drive.
3. When the MT5634ZPX-PCI Autorun menu appears, choose Windows NT Setup.
4. The Multi-Tech Systems NT4 PCI Modem Setup dialog box shows the COM port assigned to the modem. You can change the COM port assignment by click­ing the down arrow and selecting an unused COM port.
2 Installation
5. Now click Install. The MT5634ZPX-PCI-V92 driver is installed on the selected COM port.
6. When a message asking you to restart the computer appears, remove the CD from the CD-ROM drive, and then click OK to restart the computer.
Remote Access Setup
Before you can use your modem, Dial-Up Networking must be installed, and the new modem must be selected as the Remote Access Service device.
If Dial-Up Networking is not installed
1. Double-click the My Computer icon, and then double-click the Dial-Up Net­working icon. If Dial-Up Networking is not installed, you will see an Install button in the Dial-Up Networking dialog box.
2. Insert the Windows NT 4.0 compact disc into the CD-ROM drive.
3. Click Install in the Dial-Up Networking dialog box.
4. In the Add RAS Device dialog box, choose Multi-Tech Systems MT5634ZPX- PCI-V92, and then click OK.
5. In the Remote Access Setup dialog box, click Configure.
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MultiModemZPX User Guide
6. In the Configure Port Usage dialog box, select Dial out only, Receive calls only, or Dial out and receive calls, depending upon how the phone line will be
used. Click OK.
7. In the Remote Access Setup dialog box, click Network.
8. In the Network Configuration dialog box, make sure that only TCP/IP is select­ed, and then click OK.
9. If there is a network interface card that does not have TCP/IP bound to it, the Microsoft TCP/IP Properties window appears. Click Cancel to close the window.
10. Click Continue, and then click Restart to finish the installation.
11. After completing the hardware and driver installation, you must configure your modem for country-specific operation. See “Step 4: Configure the Modem for Your Country” for configuration instructions.
12. After setting up your modem for country-specific operation, you’ll want to con­figure your communications software or Windows Dial-Up Networking. Infor­mation about configuring your communications software can be found in Step 5.
If Dial-Up Networking is already installed
2 Installation
1. Double-click the My Computer icon, then the Control Panel icon, and then the Network icon.
2. In the Network dialog box, click the Services tab, and then double-click Remote Access Service.
3. In the Remote Access Setup dialog box, a list of modems is displayed. Click Add.
4. In the Add RAS Device dialog box, choose Multi-Tech Systems MT5634ZPX- PCI-V92, and then click OK.
5. In the Remote Access Setup dialog box, click Configure.
6. In the Configure Port Usage dialog box, select Dial out only, Receive calls only, or Dial out and receive calls, depending upon how the phone line will be used. Click OK.
7. In the Remote Access Setup dialog box, click Continue.
8. The system processes the new information and the Network Settings Change dialog box appears. Select Yes to restart your computer.
9. After completing the hardware and driver installation, you must configure your modem for country-specific operation. See “Step 4: Configure the Modem for Your Country” for configuration instructions.
10. After setting up your modem for country-specific operation, you’ll want to con­figure your communications software or Windows Dial-Up Networking. Infor­mation about configuring your communications software can be found in Step 5.
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MultiModemZPX User Guide
Verifying the Windows NT Configuration
To verify your modem configuration in Windows NT:
1. Click Start | Settings | Control Panel. Double-click Modems.
2. The Modem Properties dialog box appears, showing the COM port associated with the modem.
3. Click Properties. View the General tab to display information about modem speed. Click the Connection tab to see information about connection and call preferences.
You can also view configuration information under NT’s Remote Access Services, by clicking Start | Settings | Control Panel. Double-click the Network tab. Click the Services tab, Highlight Remote Access Services and then click Properties. The list of modems and associated COM ports appears.

Windows 2000

1. After installing the MultiModemZPX into your computer, turn the computer on and allow Windows 2000 to start. As the computer boots, it automatically de­tects the new modem, and the Found New Hardware wizard appears.
2 Installation
2. Click Next to begin the driver installation.
Note: If a Digital Signature Not Found message appears at any point during the
installation process, select Yes to continue the installation.
3. In the Install Hardware Device Drivers dialog box, select Search for a suitable driver for my device, and then click Next.
4. In the Driver Files Search Results dialog box, select CD-ROM drives.
5. Insert the MultiModemZPX CD into the CD-ROM drive, and then click Next.
6. When the Driver Files Search Results dialog box says Windows has found a driver, click Next.
7. When the Completing the Found New Hardware Wizard dialog box says Win­dows has finished installing the software for this device, click Finish.
8. After completing the hardware and driver installation, you must configure your modem for country-specific operation. See “Step 4: Configure the Modem for Your Country” for configuration instructions.
9. After setting up your modem for country-specific operation, you’ll want to con­figure your communications software or Windows Dial-Up Networking. Infor­mation about configuring your communications software can be found in Step 5.
Verifying the Windows 2000 Configuration
To verify your modem adapter configuration in Windows 2000:
1. Click Start | Settings | Control Panel. Double-click Phone and Modem Properties.
2. In the Phone and Modem Properties dialog box, click the Modems tab.
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MultiModemZPX User Guide
3. In the Modem tab, select Multi-Tech Systems MT5634ZPX-PCI-V92, and then click the Properties button to display information about your modem settings.
• Extra AT commands (see Chapter 4) may be entered in the Extra initializa- tion commands field.
• To change port assignments, click Advanced Port Settings. Use the COM Port number list to select an unused COM port.
Windows 2000 automatically configures Plug and Play devices such as the Multi­ModemZPX to work properly with other devices installed in your computer.
If you are using non-Plug and Play devices in your computer and a resource conflict occurs that requires manual resource configuration, consult the instruction manual supplied with the device in question.
Be aware that resource settings should be changed only by users with expert knowl­edge of computer hardware and hardware configurations. Changing resource set­tings improperly can disable your hardware and can cause your computer to malfunction or become inoperable.
Viewing system resources
1. Click Start | Settings | Control Panel.
2 Installation
2. Double-click System, and then click the Hardware tab.
3. Click Device Manager.
4. Click the Action tab to display information about Device Manager options.
Removing Previous Modems from Windows 2000
1. To remove a modem adapter from Windows 2000, click Start | Settings | Con­trol Panel. Double-click Add/Remove Hardware.
2. The Add/Remove Hardware Wizard displays. Click Next.
3. When the Choose Hardware Task dialog box displays, select Uninstall/Unplug a device.
4. In the Choose a Removal Task dialog box, select Uninstall a device, and then click Next.
5. The Installed devices on your computer dialog box provides a list of devices installed on your computer. Select the device you want to uninstall from the list. Click Next.
6. In the Uninstall a Device dialog box, verify that the correct device is highlighted, and then select Yes. Click Next to continue.
7. When the Completing the Add/Remove Hardware dialog box indicates Win­dows has successfully uninstalled the device, click Finish.
Note: If you are removing a Plug and Play device from Windows 2000, you must physically remove the device from the computer or Windows 2000 will request driver installation each time the system starts.
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MultiModemZPX User Guide

Step 4: Configure the Modem for Your Country

Before you use your modem, you must configure it for the country in which it will be used. You must also do this if you move the modem to another country after it has been configured for the first country. You can use one of two configuration methods: the Global Wizard utility or AT commands.

The Global Wizard Utility

The Global Wizard configuration utility is recommended for computers running Windows 95 or newer.
1. Insert the MultiModemZPX CD into the CD-ROM drive. The Autorun menu should appear.
2. Click Initial Setup and Country Selection.
3. In the Global Wizard dialog box, select either Run from CD or Install on your PC. Choose the former to configure your modem without installing the Global Wizard on your computer. Choose the latter to install the Global Wizard on you computer and Start menu.
2 Installation

AT Commands

Non-Windows users can configure the modem using AT commands. You must enter these commands in your communication program’s terminal window.
Example of country, command and result codes
4. Click Next. The Global Wizard searches for your modem and identifies it.
5. Click Next.
6. Select the country in which the modem will be used, and then click Next.
7. Review your choice of country. If it is correct, click Next to configure the modem.
8. When Global Wizard announces that the parameters have been set, click Finish to exit.
1. Run your favorite communication program, and open the program’s terminal window.
2. To configure the modem for a specific country, type AT%T19,0,nn, where nn is the country code in hexadecimal notation, and then press Enter.
3. To verify the change, type ATI9, and then press Enter. The country code is dis­played in decimal format.
Country AT command Result code
(hexadecimal) (decimal)
Euro/NAM AT%T19,0,34 (default) 52 Japan AT%T19,0,10 16
A complete list of country codes can be found on the Multi-Tech Web site at
http://www.multitech.com/GlobalModem/config.
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MultiModemZPX User Guide

Step 5: Install and Configure Your Software

You may use either the communication program included with your modem or a third-party program. Communication programs designed for Windows 95 and above normally do not need to be manually configured, since they obtain configura­tion information from Windows. Communication programs designed for DOS and other operating systems, however, may need to be manually configured to work with your modem. Though each communication program is different, the following procedure should work with most of them.
1. Install and run your communication program.
2. Find the dialog box or menu that lets you select your modem. (In Windows HyperTerminal select File | Properties | Phone Number; in PhoneTools select Configure | General Configuration | Communication | Change Modem.
3. Choose your modem from the program’s modem list. If it isn’t listed, choose a generic modem and modify the settings as necessary.
4. Change the modem initialization string, if necessary. The factory default config­uration works well for most purposes. To load the factory default configuration, use AT&F. To load a custom configuration that was saved using the &W com­mand, use ATZ. If you do not want the modem to always answer the phone, add S0=0 to the string. To use Caller ID with the modem, add S0=2 to the string (Caller ID information is sent between the first and second rings, so the phone must ring at least twice befor the modem picks up the line). Depending on the software, you might have to end the string with a carriage return character (^M).
2 Installation
Note: To change the modem’s default configuration, type new commands in the communication program’s terminal window, adding the &W command to store them in the modem’s nonvolatile memory. For instance, to create a default configu­ration that turns off autoanswer, type AT&FS0=0&W. The new configuration loads automatically whenever the modem is turned on or receives the ATZ command.
5. Select the port the modem is connected to.
6. Select your serial port speed. This can be labeled “maximum speed,” “DTE bps,” or “baud rate.” Ideally, if you use data compression, you should set your serial port baud rate to four to six times the modem’s maximum transmission speed or faster; however, few files can be compressed enough to require speeds that high, and not all serial ports can handle speeds that high.
7. If the communication program has an autobaud selection, make sure it is disabled. Autobaud applies only to older modems, and can cause problems if enabled.
8. If the program allows you to edit the no-connect messages (NO CARRIER,
BUSY, NO ANSWER, NO DIALTONE), make sure there is no space between DIAL and TONE in NO DIALTONE.
9. Refer to the program manual or online help for other configuration choices. In most cases you can accept the default values.
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3
Operation
MultiModemZPX User Guide

Introduction

Your Multi-Tech modem operates under the control of a communication pro­gram, such as the PhoneTools program included with the modem. It also can op­erate under other general-purpose data communication programs, such as Windows HyperTerminal. For information on how to use the modem with the communication program of your choice, please refer to the program’s documentation.

Configuring the Modem

Your modem normally is configured either through Windows or through the com­munication program you are using. The default settings work best for most purposes. For help in setting up your communication program, see “Step 5: Install and Config­ure Your Software” in Chapter 2.
You can also configure your modem directly by typing AT commands in the termi­nal window of a communication program. See Chapter 4 for descriptions of the mo­dem’s AT commands.
3 Operation

PhoneTools Features

Using the PhoneTools communications program included with your modem, you can:
·
Upload and download data files.
·
Send faxes at preset times.
·
Store incoming voice messages and faxes.
·
Retrieve stored messages, faxes, and telephone numbers (telephone number re­trieval requires Caller ID service from your phone company).
·
Print a received fax.
For detailed information about operating your modem under PhoneTools, please refer to the PhoneTools online documentation.

Connecting to the Internet

Your Multi-Tech modem is your gateway to the Internet and the World Wide Web. To access the Internet and Web via your modem, you must establish a dial-up account with an Internet service provider (ISP). To locate an ISP near you, look in a local directory or computer publication. Your ISP should provide you with the fol­lowing information:
·
User name (also called user ID)
·
Password
·
Access number (the number you call to connect to the server)
·
Host name and/or domain name
·
Domain Name Server (DNS) server address
If, besides the Web, you use the Internet for e-mail and newsgroups, your ISP should also provide you with the following information:
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MultiModemZPX User Guide
·
E-mail or POP mail address
·
POP server address
·
Mail or SMTP address
·
News or NNT server address

Dial-Up Networking

Before you can connect to the Internet, you must set up a remote-node client pro­gram. The Windows version is called Dial-Up Networking. Dial-Up Networking es­tablishes your connection to the ISP’s server, which is the shared computer that manages calls from clients (your computer) to the Internet. Most, if not all, Windows browsers start Dial-Up Networking automatically when you open them.
For instructions on how to set up Dial-Up Networking, consult your ISP or your op­erating system’s online help or printed documentation. Many ISPs include with their service a program that will install and configure Dial-Up Networking automatically for you.

Sending a Fax

3 Operation
You can use the PhoneTools program, which is included with your modem, to send and receive faxes directly from your computer. The following procedure uses print capture, which enables you to fax a document directly from the Windows application in which you created it without opening PhoneTools.
1. Install PhoneTools if it is not already installed.
2. Create a document in a Windows application, such as a word processor, graphic editor, or spreadsheet. To fax the document, keep the document open and select the Print command from the File menu.
3. Select CAPTURE FAX BVRP as the printer driver, and then click OK. The Send Fax wizard appears.
4. In the Recipient section, type the required information or extract it from the
Phone Book by clicking .
5. In the Template section, optionally select a cover page and type a cover message.
6. Select the document to be sent. The default file when sending from within a Win­dows application is Capture.dgr.
7. Select the date and time to send the document, if you do not want to send it immediately.
8. Click Finish to start the transmission.
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MultiModemZPX User Guide

References

The World Wide Web is an excellent source of information about modems in general and modem installation, configuration, and troubleshooting in particular. The following Web sites are good places to start:
·
Costmo’s Other Resources Page:
http://modems.rosenet.net/
·
Data Communications FAQ:
http://www.best.com/~malch/comfaq.html
·
Modemsite.com:
http://808hi.com/56k/index.htm
·
Vee90.net:
http://www.vee90.net/
3 Operation
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4
AT Commands,
S-Registers &
Result Codes
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