Multi-Tech Systems MT5634ZPX-PCI User Manual
Model MT5634ZPX-PCI
Internal Data /Fax Modem
Owner’s Manual
Owner’s Manual
MT5634ZPX -PCI
82092100, Revision A
This publication may not be reproduced, in whole or in part, without prior
expressed written permission from Multi-Tech Systems, Inc. All rights
reserved.
Copyright © 1998 by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with
respect to the contents hereof and specifically disclaims any implied
warranties of merchantability or fitness for any particular purpose.
Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this
publication and to make changes from time to time in the content hereof
without obligation of Multi-Tech Systems, Inc. to notify any person or
organization of such revisions or changes.
Record of Revisions
Revision Description
A Manual released.
(12/15/98)
Trademarks of Multi-Tech Systems, Inc. are as follows: MultiModem,
MultiModemII, MultiModem, Multi-Tech, and the Multi-Tech logo.
MNP, Microcom Network Protocol is a trademark of Microcom Inc.
Macintosh is a trademark of Apple Computer Inc.
PC-DOS: International Business Machines Corporation
Pentium: Intel Corporation
AT&T is a trademark of American Telephone and Telegraph Co.
Windows® and Windows® 95 are registered trademarks of Microsoft
Multi-Tec Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112 U.S.A.
(612) 785-3500 or (800) 328-9717
U. S. FAX 612-785-9874
Fax-Back Service 612-717-5888
Technical Support (800) 972-2439
BBS (612) 785-3702 or (800) 392-2432
Internet Address: http://www.multitech.com
Contents
Chapter 1—Introduction and Description
Congratulations ..................................................................................... 6
Features ................................................................................................. 7
Peripiheral Component Interconnect (PCI) .......................................... 8
V.90 Support/Functions ......................................................................... 9
What is in Your Modem Package? ...................................................... 10
How to Use This Manual ..................................................................... 11
Typographic Conventions ................................................................... 12
Chapter 2—Installation
Introduction ......................................................................................... 14
What Youll Need ................................................................................ 14
Safety Warnings .................................................................................. 15
Installation Overview .......................................................................... 15
Configuring the MultiModem ZPX-PCI ............................................. 16
Installing the MultiModemZPX-PCI .................................................. 17
External Connections .......................................................................... 18
Installing Drivers ................................................................................. 19
Verifying Configuration ............................................................... 19
To Remove Previous Modem from Windows 95 ........................ 21
Is Your MultiModemZPX-PCI Ready for Use? ................................. 21
Operating Your MultiModemZPX-PCI .............................................. 22
Simple Operation ......................................................................... 22
Software Configuration ................................................................ 23
Testing Data Functions ................................................................ 23
Testing FAX Functions ................................................................ 25
Testing Voice Function................................................................. 26
MultiModemZPX-PCIs Speakerphone Test ............................... 27
Configuring Communications Software.............................................. 28
Chapter 3—AT Commands, S-Registers, and Result Codes
Introduction ......................................................................................... 34
AT Commands ..................................................................................... 34
S-Registers .......................................................................................... 45
Result Codes........................................................................................ 49
Chapter 4—Troubleshooting
Introduction ......................................................................................... 52
Initial Checklist ............................................................................ 52
Common Problems....................................................................... 53
The modem does not respond to commands ............................... 53
The modem dials but cannot make a connection ......................... 55
The modem disconnects while online .......................................... 56
The modem cannot connect when answering .............................. 57
File transfer appears slower than it should .................................. 57
Data is being lost.......................................................................... 58
There are garbage characters on the monitor .............................. 58
Fax and data software wont run at the same time....................... 58
Chapter 5—Warranty, Service, and T ech Support/BBS
Introduction ......................................................................................... 60
Limited Warranty ......................................................................... 60
Online Warranty Registration ...................................................... 61
Technical Support ............................................................................... 62
Recording Modem Information ................................................... 62
Service ................................................................................................. 63
The Multi-Tech BBS ........................................................................... 64
About CompuServe ............................................................................. 66
About the Internet ............................................................................... 66
About the Multi-Tech Fax-Back Service ............................................ 66
Appendix
Appendix A: Regulatory Compliance ................................................. 68
Appendix B: Technical Specifications ................................................ 76
Appendix C: ASCII Conversion Chart................................................ 80
Appendix D: FLASHWINFlash Upgrade ........................................... 81
Index
............................................................................................................. 84
Chapter 1—Introduction
and Description
Owner’s Manual
ongratulations
C
data/fax/voice modems available todaythe MultiModemZPX-PCI
from Multi-Tech Systems.
The MultiModemZPX-PCI is an internal, half-length, fax modem card
that can be plugged into any PCI slot. Your MultiModemZDX-PCI
incorporates V.90/K56flex
Internet connections at data rates up to 56 Kbps over standard
telephone lines. V.90/K56flex technology is able to propel data
downstream from the Internet to your computer at speeds of up to 56
Kbps because data is digitally encoded instead of modulated. Upstream
transmission, mostly keystroke and mouse commands from your
computer to the central site, continues to flow at the conventional data
rate of 33.6 Kbps.
Note: Though this modem is capable of 56 Kbps download
performance, line impairments, public telephone infrastructure, and
other external technological factors currently prevent maximum
56 Kbps connections.
Your MultiModemZPX-PCI offers interactive automatic dialing, as
well as command mode option configuration. You can store two
command line/telephone numbers, of up to 40 characters each, in the
modems nonvolatile memory. The modem pulse or tone dials and
recognizes dial tones and busy signals for reliable call-progress
detection. The modem can detect AT&T calling card tones. It is FCCRegistered for connection to telephone networks without any Data
Access Arrangements (DAAs).
on your purchase of one of the finest internal
TM
modem technology, which enables
The MultiModemZPX-PCI is a full-featured internal data/fax/voice
modem designed for Pentium computers in Windows Plug and Play
environments.
This owners manual will help you to install, configure, use, and
troubleshoot your modem.
6 MT5634ZPX-PCI
TM
1 Introduction and Description
Features
Compliance with major ITU-T, TIA, and EIA international standards
to ensure compatibility with other modems
Distinguishes data, fax, and voice calls
Easy Windows 95 Plug and Play (PnP)
Compliance with the V.80 standard, allowing video conferencing
over analog telephone lines with any H.324 video phone system
Data
Supports V.90/K56flexTM for data transmission speeds up to
56 Kbps while maintaining compatibility with lower-speed modems
Note: The V.90/K56flex standard asymmetrically transfers data
client downloads at speeds up to 56 Kbps; client uploads at speeds
up to 33.6 Kbps.
Supports the enhanced ITU-T V.34 standard with data transmission
speeds to 33.6 Kbps while also maintaining compatibility with
lower-speed modems
Supports V.90/K56flex speeds plus 33.6K, 31.2K, 28.8K, 26.4K,
24K, 21.6K, 19.2K, 16.8K, 14.4K, 12K, 9.6K, 7.2K, 4.8K, 2.4K,
1.2K, and 0300 bps.
Automatic fallback to slower speeds in noisy line conditions and
fall-forward to faster speeds as conditions improve (line quality
monitoring)
ITU V.42 LAP-M and MNP Class 3 and 4 error correction
ITU V.42bis (4-to-1) and MNP 5 (2-to-1) data compression
H.324 compliant (videophone ready)
Automatic disabling of compression when transferring already
compressed files
Autodial, redial, pulse (rotary), and touch-tone dial
Dial tone and busy signal detection for reliable call-progress
detection
Distinctive ring support to route voice, data, or fax calls on a single
phone line
Plug and Play (PnP) serial support
MT5634ZPX-PCI 7
Owner’s Manual
FlashROM upgradable
Compatibility with the standard AT command set used by most
communication programs
Stores up to two telephone numbers
Fax
Supports V.17, Group 3 fax communication standards, allowing it to
communicate with other fax modems as well as with fax machines
Responds to Class 1 and Class 2 fax commands, enabling it to
exchange editable and encrypted faxes with other Windows 95
computers
Sends and receives faxes from your computer at 14,400 bps, 9600
bps, 7200 bps, 4800 bps, 2400 bps, or 300 bps
Voice
Full duplex speakerphone support with adjustable speaker volume
control; can record and play back answering machine messages
using optional microphone and speaker
Remote/local telephone answering machine (TAM) capabilities
include voice mail control, record/playback, and call screening
Supports the TIA/EIA IS-101 AT+V voice command set.
Peripiheral Component Interconnect (PCI)
First developed by companies such as IntelTM, AT&TTM and Digital
Equipment CorporationTM, the Peripheral Component Interconnect
(PCI) bus used by your MT5634ZPX-PCI provides high performance
and is easy to use. Because PCI devices contain registers with the
device information required for configuration, full auto configuration
of PCI Local Bus add-in boards and components is supported.
Performance factors include a bus data path of 64 bits, clock speeds of
66 MHz, and bandwidth of 264 Mbs.
8 MT5634ZPX-PCI
1 Introduction and Description
V.90 Support/Functions
V.90 is the ITU designation for what formerly was called V.pcm. V.90
replaces K56flex and other proprietary solutions for PCM connections.
Dual-mode client modem code will be important until all central-site
digital modems are upgraded to V.90 and all interoperability problems
are resolved. Until that time, the Dual-mode client code provides
reliable connections in K56flex mode to the central-site modems
currently deployed. V.90 functions/features include:
V.90/K56flex A-law and µ-law support
New downstream data rates (S-Register S38)
Optional V.8bis sequence
V.90 Mode Selection (S-Register S109) support
Auto-rate speeds to 50,666 (downstream) support
Automatic adapting to digital loss and robbed-bit signaling
New V.90 rate result codes
Downstream Rates
Where K56flex provided rates of 32,000 to 56,000 in 2,000 bps
increments, V.90 provides rates of 28,000 to 56,000 bps in increments
of 1,333 bps.
Upstream Data Rates
Upstream V.90 data rates are 4800 to 33600 bps in 2400 bps
increments.
Optional V.8bis Sequence
The V.8bis sequence that precedes K56flex connections is optional for
V.90. Dual-mode servers indicate this capability using V.8bis. Dualmode clients complete the V.8bis exchange and then proceed to either
the K56flex mode or V.90 mode. V.90-only clients can skip the V.8bis
exchange as a way to shorten the startup time.
Auto-rate Speeds
Auto-rate speeds to 50,666 Kbps are supported for downstream
transfers.
MT5634ZPX-PCI 9
Owner’s Manual
Digital Loss and Robbed-bit Signaling Auto Adapt
Version 4.09 code supports the modems ability to automatically adapt
to digital loss and robbed-bit signaling on a PSTN connection.
What is in Your Modem Package?
Your MultiModemZPX-PCI package should contain:
One MultiModemZPX-PCI internal fax modem card
One MultiModemZPX-PCI drivers disk
One telephone cable
Communications software
One brochure with a warranty card
This MultiModemZPX-PCI Owners Manual
If any one of these items is missing, please contact Multi-Tech Systems
or your dealer/distributor.
10 MT5634ZPX-PCI
How to Use This Manual
1 Introduction and Description
Chapter 1: Introduction and Description.
MT5634ZPX-PCI, briefly describing features and package contents. It
also details the typographic conventions used in this manual.
Chapter 2: Installing Your Modem.
modem in your computer and connect it to a telephone, telephone line,
microphone, and speaker. It also describes how to install the modems
drivers in Windows 95. In this chapter are several tests to confirm that
your installation is working correctly. The tests, which include step-bystep instructions for downloading a file and sending a fax, also serve as
minitutorials for those new to online communications concepts.
Chapter 3: Controlling Your Modem.
the AT commands that control your modem, S-registers that affect how
the commands work, and result codes that provide you with operational
feedback.
Chapter 4: Troubleshooting.
may have with your modem and how to solve them.
Describes common problems you
Introduces the
Describes how to install the
Contains descriptions of
Chapter 5: Warranty, Service, and Technical Support.
Contains terms of your warranty and describes how to get help from
Multi-Tech Systems for problems you cannot resolve. It includes our
technical support phone number and how to access us through our
BBS, the Internet, CompuServe, and our fax-back service.
Appendix
Appendix A: Regulatory Information
Appendix B: Technical Specifications
Appendix C: ASCII Conversion Chart
Appendix D: FLASHWIN Upgrade Procedures
MT5634ZPX-PCI 11
Owner’s Manual
Typographic Conventions
This manual uses the following typographic conventions:
You type this Text entered by you is shown in boldface. Spell the entry
exactly as shown, using upper and/or lower case type.
However, when you see <cr>, press the ENTER key; do
not spell it as shown.
AT command Bold, italicized type is used for an AT or S-register
command but only when we do not intend you to type it.
Screen message Italics are used for screen messages in addition to
conventional uses, such as book and manual titles.
KEYBOARD KEY Names of keyboard keys are shown in all caps (e.g.,
BACKSPACE).
<Function Key> Angle brackets indicate a nonliteral entry. For example,
<cr> represents the carriage return character that is sent
by the key labeled Enter on most keyboards.
D:\PATH\FILENAME File name and/or path. In the following example, a
request for a file path is indicated as:
D:\PATH\FILENAME
D is the drive and PATH is the full directory path where
the file is found.
ENTER, <CR> Instructs you to press the Return, Enter, or Carriage
Return key (depending on how your keyboard is
marked).
ALT+X, CTRL+X Instructs you to hold down the ALT or CTRL key while
you press the key represented by X.
0, O Please note the difference between a zero and the letter
O. This is a zero: 0. This is a capital O : O.
12 MT5634ZPX-PCI
Chapter 2—Installation
Owner’s Manual
Introduction
This chapter describes how to install the MultiModemZPX-PCI into
your computer and the MultiModemZPX-PCI drivers into Windows 95.
What You’ll Need
Before you start, make sure you have everything you need:
Multi-Tech supplies
One MultiModemZPX-PCI internal fax modem card
One MultiModemZPX-PCI d rivers disk
One telephone cable
Communications software
This MultiModemZPX-PCI Owners Manual
You supply
A 100-MHz or faster Pentium PC. We recommend a 166-MHz or
faster PC for video conferencing.
Windows 95 installed
A 3.5-inch floppy disk drive
An empty PCI expansion slot
Tools to open your computer
The computers manual
A nearby telephone line jack
An external speaker or headphone (optional)
An external microphone (optional)
14 MT5634ZPX-PCI
2 Installation
Safety Warnings
Never install telephone wiring during a lightning storm.
Never install telephone jacks in wet locations unless the jack is
specifically designed for wet locations.
This product is to be used with UL and CUL listed computers.
Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
Use caution when installing or modifying telephone lines.
Avoid using a telephone (other than a cordless type) during an
electrical storm. There may be a remote risk of electrical shock from
lightning.
Do not use a telephone in the vicinity of a gas leak.
Installation Overview
Installing the MultiModemZPX-PCI consists of three steps:
1. Installing the modem in the computer
2. Connecting the modem to the telephone line and, optionally, to an
external speaker and microphone
3. Installing the modems drivers
Figure 2-1. MultiModemZPX-PCI
MT5634ZPX-PCI 15
Owner’s Manual
Configuring the MultiModem ZPX-PCI
Windows 95 Plug and Play
Unlike an external modem, the MultiModemZPX-PCI contains its own
serial port. When Windows 95 detects the MultiModemZPX-PCI, it
assigns the next available COM port number to it. Since COM1
through COM4 are standard serial ports in Windows computers,
Windows 95 typically assigns COM5 to the modems serial port.
Windows 95 also assigns the a port address and interrupt request (IRQ)
number. Because the number of IRQs is limited, a computer with
several accessories may not have an available IRQ for your new
modem. In that case, you may have to decide which of your other
accessories you can modify or do without.
Sound Card Considerations
If you want speakerphone functions and the ability to record sound or
.WAV files through the sound card at the same time, you need:
Two stereo PC microphones
One stereo male-to-male patch cord
One sound card and optional speakers
To connect a third party sound card:
1. Obtain a stereo male-to-male patch cord (can be purchased at a
local PC retail store).
2. Place one end of a stereo male-to-male patch cord into the LINE
OUT jack of the MultiModemZPX-PCI and the other end into the
LINE IN jack of the sound card. This allows you to hear the
activity of the modem whether it is originating or answering a call
or playing a recorded message using the bundled Trio software.
3. Place the stereo microphones (do not use mono microphones) far
enough apart from each other to eliminate feedback (e.g., one on
each side of the monitor). Feedback occurs if the microphones are
too close to each other. Make sure speakers are amplified with
power source being either a battery or AC outlet.
4. Place microphone and speakers far enough apart from each other
to eliminate feedback. Plug connector of both microphones into
the MIC IN jack of the SoundCard and the MultiModemZPX-PCI.
16 MT5634ZPX-PCI
2 Installation
Installing the MultiModemZPX-PCI
Installating the MultiModemZPX-PCI requires you to open your
computer. Please consult your computer manual in addition to the
following instructions:
1. Turn off the computer and unplug it. Failure to do so may result in
damage to both the MultiModemZPX-PCI and the computer. Do
not turn on the computer until the instructions tell you to do so.
2. Remove the cover from the computer as instructed in the computer
manual.
3. Select an empty PCI expansion slot. Remove the expansion slot
cover and save the retaining screw.
4. Before handling the MultiModemZPX-PCI, discharge static in
your body by touching a metal piece of the computer chassis.
Carefully remove the MultiModemZPX-PCI from its antistatic
bag, handling it only by the mounting bracket and edges. Do not
touch the gold-plated connectors along the bottom edge.
5. Place the MultiModemZPX-PCI directly above the expansion slot
and gently, but firmly, push it into the connector until the cards
retaining bracket is flush against the computer chassis.
6. Fasten the retaining bracket to the computer chassis with the screw
saved in step 3.
7. Replace the cover of the computer.
MT5634ZPX-PCI 17
Owner’s Manual
External Connections
The MultiModemZPX-PCI communicates over public-switched
telephone network lines. Use the modular telephone cable provided
with the modem to connect the MultiModemZPX-PCI to your
telephone wall jack. If you dont have a standard modular wall jack
near your computer, install one or have one installed for you by your
telephone company. In the U.S., installation kits and adapters are
available wherever telephones are sold.
If you want, you can use a microphone and speaker with the
MultiModemZPX-PCI. The microphone can be used for recording
answering machine messages or for speakerphone use. The speaker can
be used for playing back messages or for speakerphone use.
1. Plug one end of the supplied modular
telephone cable into the LINE jack.
2. Plug the other end of the phone cable
into a working wall jack.
3. To connect a telephone to your modem,
PHONE
LINE
MIC IN
LINE OUT
plug the telephones line cable into the
PHONE jack.
4. To use a microphone and/or speaker
with the modem, insert the microphone
plug into the MIC IN jack.
5. To connect a speaker or headphone,
insert the speaker or headphone plug
into the LINE OUT jack.
18 MT5634ZPX-PCI
2 Installation
Installing Drivers
1. Plug in and turn on your computer. As your computer boots, it
automatically detects the MultiModemZPX-PCI, and the New
Hardware Found dialog box appears.
2. In the New Hardware Found dialog box, select Driver from
disk provided by hardware manufacturer (default selection).
Then click OK. The Install from Disk dialog box appears.
3. Insert the MultiModemZPX-PCI Drivers diskette into the
computers drive, select the drive letter (A:\ is the default), and
click OK. The computer installs the software drivers needed to
communicate with your MultiModemZPX-PCI and then displays
the Windows 95 desktop.
4. Installation of the MultiModemZPX-PCI is complete. If you plan
to use the provided communications software, install it now
according to the instructions provided in your corresponding
software manual.
Verifying Configuration
Windows 95 Plug and Play
Use the following procedure to check the assignments Windows has
made for your modem:
1. Click Start, Settings, Control Panel, and then double-click the
System icon.
2. When the System Properties dialog box appears, click the Device
Manager tab. A list of device types appears.
3. Double-click Modem for a list of modems installed in your
computer.
4. Double-click Multi-Tech MT5634ZPX-PCI. The Modem
Properties dialog box for your MultiModemZPX-PCI model
appears.
MT5634ZPX-PCI 19
Owner’s Manual
5. Click the Resources tab and note the Conflicting Device list. If
there is a conflict between your modem and another device in your
computer, the information appears here. For help in resolving a
conflict, click Start, Help, and then search the Help index for the
Hardware Conflict Troubleshooter. When finished, click OK to
exit the System Properties dialog box.
6. In Control Panel, double-click the Modems icon.
7. When the Modems Properties dialog box appears, click the
Diagnostics tab. A list of ports and the devices installed on
them appears.
8. Click the COM port where the Multi-Tech MT5634ZPX-PCI is
installed. Then click More Info to make sure Windows 95 can
communicate with the modem. Clicking More Info causes
Windows 95 to send commands to and receive responses from the
modem and to display information about the modems COM port.
9. Write down the modems port, interrupt, address, and highest
speed. You will need this information to set up any legacy
(nonWindows 95) communications software you install.
Port: COM ______ Interrupt:_______ Address:_______
Speed: _______
10. Click the General tab. Select Multi-Tech MT5634ZPX-PCI and
click Properties to review the modems default communications
settings. Do not change any settings unless you have special
requirements.
11. Click Dialing Properties and review your dialing settings. If you
are required to dial 9 to get an outside line, type 9 in the local and
long distance boxes. If you have call waiting service, disable it to
prevent it from interrupting a data or fax transmission. When
finished, click OK to exit the Modems Properties dialog box..
20 MT5634ZPX-PCI
2 Installation
To Remove Previous Modem from Windows 95
If your MultiModemZPX-PCI replaces another modem, the previous
modem installation remains in Windows even after you install the new
modem, and the old modem is selected in HyperTerminal and other
Windows 95 applications. Although you can change the application
connection descriptions one at a time, it is easier to force Windows 95
applications to use the MultiModemZPX-PCI by removing the
previous modem installation from Windows.
1. Select Start, Settings, and then Control Panel.
2. Double-click the Modems icon to open the Modems Properties
dialog box.
3. In the list box, select the old modem.
4. Click Remove and then click Close.
5. The next time you dial a HyperTerminal connection, it selects
your new modem and asks you to confirm the selection.
Is Your MultiModemZPX-PCI Ready for Use?
If youre an experienced modem user, you may want only to check
your modems settings for data compression, error correction, and so
on. You may find you can get moving quite quickly if you just issue
the AT&V<cr> command. This command lists how your modem
currently is configured, the stored (user) profiles, and the first four
stored telephone numbers. If you come across a setting youre unsure
of, refer to Chapter 3 of this manual for AT command and S-register
explanations and defaults.
If youre a novice, please continue to the next sections of this chapter.
MT5634ZPX-PCI 21
Owner’s Manual
Operating Your MultiModemZPX-PCI
You control your MultiModemZPX-PCI by issuing AT commands and
setting S-registers. Since your MultiModemZPX-PCI is set up for
typical user applicationtraditional modem set to make a dial-up call
to a remote installation where the call is answered automaticallyyou
shouldnt need to change the current default configuration. (If you
know your application does not follow this profile, refer to Chapter 3
for AT commands and S-registers.)
In operating your MultiModemZPX-PCI, it is likely that you will use
your data communications software to either:
Enter terminal mode, where you can speak most directly to the
modem by issuing AT commands, or
Launch a data communications session through a set of modem
configurations that you select and then associate with a target
telephone number. Once you create, save, and name this set of
information according to your connection needs and your datacomm
softwares conventions, the software simplifies dialing because you
dont have to reconfigure the modem nor have the risk of typing
incorrect information.
Either way, be aware that an AT command is the method by which
your modem is controlled and must therefore prefix nearly all
commands. AT stands for attention and alerts the modem that a
command follows. You can enter AT commands with uppercase or
lowercase characters. Once youre in terminal mode, enter AT
followed by <cr> to check whether your modem is operational. If
everything is fine, your modem responds OK.
Simple Operation
You can dial by using the ATD command and the phone number of the
modem you want to connect with, e.g., ATD6127853500. Your
modem dials the number and makes a scrambling noise as the modem
negotiates the kind of connection it can make. Once the modems settle
on a common connection, a connect message on your computers video
displays. To hang up, enter +++ATH0<cr>. The modem hangs up and
your video displays OK, signifying it is ready for another command.
22 MT5634ZPX-PCI
2 Installation
Software Configuration
Communications software must be configured to work with the
MultiModemZPX-PCI, your computer, and the remote system it is
calling. Fortunately, most communications programs make the process
easy by providing a default initialization string to your modem as well
as defaults for most of the other required parameters. Some software
programs allow you to select your modem type from a menu. With this
method, initialization strings that correspond to a particular modem
type can be selected to operate optimally with the software the modem
is using.
Note: Refer to your respective software manuals for further
information on your communications software.
Other software programs require you to enter an initialization string in
the software modem setup screen. If this is the requirement in your
software application, enter the following command string to initialize
your modem: AT&F<cr>. This setting configures your modem to
operate with defaults set at the facotry. These settings work well with
most software packages.
Testing Data Functions
You can test the MultiModemZPX-PCIs data functions by using
HyperTerminal to call the Multi-Tech Bulletin Board System (BBS)
and to download a file.
1. Select Start, Programs, Accessories, and then HyperTerminal.
2. Start HyperTerminal by double-clicking the Hypertrm icon.
HyperTerminal asks for the name of the connection.
3. Type Multi-Tech BBS in the Name text box and click OK.
4. In North America, type 800 in the Area Code box and 392-2432
in the Phone Number box. Local and international users, type 612
in the Area Code box and 785-3702 in the Phone Number box.
5. Verify that the appropriate model number (e.g., Multi-Tech
MT5634ZPX-PCI) for the modem is selected in the Connect
Using drop-down list box. Then click OK.
MT5634ZPX-PCI 23
Owner’s Manual
6. In the Connect dialog box, click Dialing Properties.
7. Make any necessary changes in the Where I Am and the How I
Dial from This Location boxes. If you are required to dial 9 to
access an outside line, type 9 in both the local and the long distance
boxes unless your phone system has a special requirement.
8. Click OK and then click Dial. If you have a speaker connected to
the MultiModemZPX-PCI, you know you have reached another
modem by the harsh sounds of the modem handshake.
9. At the prompts, type your first name, last name, and password.
Then press ENTER. If you are a first time caller, the BBS asks if
your name is spelled correctly. If you answer yes, a questionnaire
appears. You must complete the questionnaire to use the BBS on
your first call.
10. Press ENTER until the Main Menu appears. In the Main Menu
you have access to two areas: the Files Menu and News.
11. Type F to access the Files Menu; then type L twice. (If you dont
type the second L, you list all of the files on the BBS.)
12. To mark the file areas you want to examine, type its list number
and press ENTER.
13. Type L to list all the files in the selected file area. (Type C to go
forward in the file list and P to go back.)
14. To mark files for download: type M and press ENTER. Then type
the list numbers of the files and press ENTER again.
15. Type D. A list of the files you marked appears. Type D again to
start the download process.
16. Select a file transfer protocol by typing the indicated letter, such as
Z for Zmodem (the recommended protocol).
17. If you select Zmodem, the file transfers automatically. If you
select another protocol, you may have to initiate the transfer
yourself. (In most data communications programs, the PAGE
DOWN key initiates the download.)
18. When the download is complete, type ENTER to return to the File
Menu.
19. To exit the BBs, type G and press ENTER.
24 MT5634ZPX-PCI
2 Installation
Testing FAX Functions
Test your modems fax capabilities by sending a fax to Multi-Tech or
to a fax machine in your office.
Microsoft Fax is installed in Windows 95 as part of the Microsoft
Exchange option. You can use Microsoft Fax to fax from within an
application, such as a word processor, or to act as a stand-alone fax
program. In the following procedure you run Microsoft Fax as a standalone fax program.
1. Click Start, Programs, Accessories, and then WordPad.
2. Create a message in WordPad, for example: This is a test of the
MultiModemZPX-PCIs fax capabilities.
3. Save the file as ZPXTest.doc and exit WordPad.
4. Click Start, Programs, Accessories, Fax, and then Compose
New Fax.
5. The Compose New Fax wizard appears. Click Next.
6. To send the file to your own fax machine or to another fax modem
in your office, type the destination name and phone number in the
To and Fax # boxes.
7. Click Add to List; then click Next.
8. Select a cover page; then click Next.
9. Type a subject line (e.g., MultiModemZPX-PCI Fax Test) and a
note to go on the cover page; then click Next.
10. Click Add File. In the Open a File to Attach dialog box, select
ZPX Test.doc and click Open. The ZPX Test.doc file is added to
the Files to Send list box.
11. Click Next; then click Finish.
12. Microsoft Fax opens the ZPX Test.doc file in WordPad, prints it
to the Rendering System, dials the recipient, and then sends the
fax.
13. Exit Microsoft Fax when the Status dialog box displays that the
fax was sent successfully.
MT5634ZPX-PCI 25
Owner’s Manual
Other Ways to Access Microsoft Fax
In Windows 95, select File, Print and select Microsoft Fax as the
default printer.
In a Windows 95 application, select File and then Send.
In Microsoft Exchange, select Composeand then New Fax.
Testing Voice Function
There are several tests you can perform to verify the MultiModemZPXPCIs voice circuits. Try the answering machine test first. If that
doesnt work and you have a microphone and speaker connected to the
MultiModemZPX-PCI, try the loopback and speakerphone tests, which
can test the modems voice circuits without special software.
MultiModemZPX-PCI’s Answering Machine Test
Test the MultiModemZPX-PCIs voice function by using the included
software to set up the MultiModemZPX-PCI as a telephone answering
machine. Have a friend call and leave a message; then play it back.
Loopback Testing
1. Connect a microphone and speaker to the MultiModemZPX-PCI.
To avoid feedback, make sure the microphone and speaker are not
placed too close to each other. For best results, use a headphone
instead of a speaker. If using a headphone, be sure to reduce the
headphone volume (if available) before starting.
2. Click Start, Programs, Accessories, and then HyperTerminal.
3. Double-click the Multi-Tech BBS. HyperTerminal starts with the
Connect dialog box open.
4. Click Cancel in the Connect dialog box.
26 MT5634ZPX-PCI
2 Installation
5. To loop back input from the microphone to the speaker, type
AT&&S and press ENTER in the HyperTerminal terminal
window.
6. Speak into the microphone; you should hear your voice on the
speaker or headphone.
7. To reset the modem, type ATZ and press ENTER .
MultiModemZPX-PCI’s Speakerphone Test
1. Connect a microphone and speaker to the MultiModemZPX-PCI.
2. Click Start, Programs, Accessories, and then HyperTerminal.
3. Double-click the Multi-Tech BBS icon. HyperTerminal starts
with the Connect dialog box open.
4. Click Cancel in the Connect dialog box.
5. In the HyperTerminal terminal window, type
AT+FCLASS=8
AT+VLS=7
ATDTxxxxxxx (dials the phone number xxxxxxx)
6. Speak into the microphone to talk to the person on the other end of
the line and listen over the speaker.
7. To hang up, type ATH and press ENTER.
8. To reset the modem, type ATZ and press ENTER.
MT5634ZPX-PCI 27
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