Multi-Tech Systems MT5634ZPX User Manual

Model MT5634ZPX

Internal ISA Data/Voice/Fax Modem

User Guide

User Guide

MT5634ZPX - Internal ISA Voice/Data/Fax Modem

S000117C Rev. C

Copyright

This publication may not be reproduced, in whole or in part, without prior expressed written permission from
Multi-Tech Systems, Inc. All rights reserved.

Copyright © 2000 by Multi Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect to the content hereof and
specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from
time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or
organization of such revisions or changes.

Record of Revisions
Revision Date Description

A 09/28/00 All pages released at Revision A
B 11/20/03 Substitute the Plug and Play wizard directions. Moved AT Commands and Fax

Commands into a separate document.

C 06/22/04 Changed the temperature range on page 40.

Patents

This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794;
5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589;
D394,250; 5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649;
5,592,586; 5,577,041; 5,574,725; D374,222; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859;
5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425; D361,764; D355,658; D355,653; D353,598;

D353,144; 5,355,365; 5,309,562; 5,301,274. Other patents pending.

Technical Support
Country By Email By Phone

France [e-mail] +(33) 1-64 61 09 81
India [e-mail] [phone]
U.K. [e-mail] +(44) 118 959 7774
U.S. and Canada [e-mail] (800) 972 -2439
Rest of the [e-mail] +[phone]

Recording Your Modem Information

Record the following information about your Multi-Tech modem before calling Technical Support.
These numbers are printed on the bottom of the modem.
Modem Model No.:
Modem Serial No.:

Trademarks

Trademarks of Multi-Tech Systems, Inc. are as follows: MultiMobile, Multi-Tech, and the Multi-Tech
logo. Windows, Windows 95, 98, NT and 2000 are trademarks of Microsoft. All other trademarks
are owned by their respective companies.

World Headquarters

Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112 U.S.A.
[phone] or [phone]
U.S. Fax [phone]
http://www.multitech.com

Contents

Chapter 1 - Introduction and Description......................................................................... 5

Introduction ................................................................................................................................................ 6

Product Description .................................................................................................................................... 6

General features ........................................................................................................................................ 6

Manual Organization .................................................................................................................................. 8

Technical Specifications ............................................................................................................................. 9

Chapter 2 - Hardware Installation ................................................................ 11

Hardware Installation - Introduction .......................................................................................................... 12

Unpacking your MultiModemZPX ............................................................................................................. 12

Safety Warnings ....................................................................................................................................... 13

Installation Overview ................................................................................................................................ 13

Step 1 - Configuring DIP-Switches and Jumpers ..................................................................................... 14

Step 2 - Install the Modem into Your Computer........................................................................................ 16

Step 3 - Connect Your Modem to the Telephone Line .............................................................................. 16

Chapter 3 - Driver Installation ......................................................................................... 18

Step 4 - Install the Modem Driver ............................................................................................................. 19

Chapter 4 - Using Your Modem ....................................................................................... 20

Step 5 - Configure the Modem for Your Country (Global Modem Only) ................................................... 21

Step 6 - Install Data Communications Software ....................................................................................... 21

Operating Your MultiModemZPX .............................................................................................................. 22

Configuring Windows Dial-Up Networking ............................................................................................... 23

Windows 95/98 Dial-Up Networking .................................................................................................. 23

Testing Your Modem ................................................................................................................................. 24

Testing Data Functions ...................................................................................................................... 24

Testing Fax Functions ........................................................................................................................ 24

MultiModemZPX’s Answering Machine Test ...................................................................................... 25

Remote Configuration .............................................................................................................................. 25

Basic Procedure ................................................................................................................................ 25

Setup ................................................................................................................................................. 25

Introduction .............................................................................................................................................. 26

Chapter 5 - AT Commands and Fax Commands ........................................................... 27

AT Commands .......................................................................................................................................... 28

Fax Commands ........................................................................................................................................ 28

Chapter 6 - Troubleshooting............................................................................................ 29

Introduction to Troubleshooting ................................................................................................................ 30

Initial Checklist ................................................................................................................................... 30

Common Problems ............................................................................................................................ 30

Chapter 7 - Warranty, Service, and Technical Support ................................................. 34

Multi-Tech Systems, Inc. Warranty & Repairs Policies............................................................................. 35

Appendixes ....................................................................................................................... 39

Appendix A - Regulatory Compliance ....................................................................................................... 40

Appendix B - Updating Your Modem’s Firmware ...................................................................................... 44

Appendix C - Global Wizard Configuration Utility ..................................................................................... 47

Appendix D - ASCII Conversion Chart ..................................................................................................... 50

Glossary ............................................................................................................................ 51

Index .................................................................................................................................. 61

Chapter 1 - Introduction and Description

Introduction

Chapter 1 - Introduction and Description

Congratulations

available today - the MultiModemZPX™ from Multi-Tech Systems.

Product Description

One Modem, Worldwide Use. The MultiModemZPX MT5634ZPX global build is

designed for global applications with approvals in many countries. This means one
modem can ship around the world. The global modem is ideal for businesses with
global operations that want to standardize on one modem and are looking to simplify the
ordering process. Visit www.multitech.com/ to see a complete list of all the countries for
which this modem has approvals.

The MultiModemZPX is an internal, half-length, fax modem card that can be plugged
into any 16-bit ISA expansion slot. Your MultiModemZPX incorporates
modem technology, which enables Internet connections at data rates up to 56 Kbps
over standard telephone lines. V.90/K56flex technology is able to propel data
downstream from the Internet to your computer at speeds of up to 56 Kbps because
data is digitally encoded instead of modulated. Upstream transmission, mostly
keystroke and mouse commands from your computer to the central site, continues to
flow at the conventional data rate of 33.6 Kbps.

Note: Though this modem is capable of 56 Kbps download performance, line impairments,
public telephone infrastr uctur e, and other external technological factors cur rently pr event
maximum 56 Kbps connections.

on your purchase of one of the finest internal data/fax/voice modems

V.90/K56flex

TM

Your MultiModemZPX offers interactive automatic dialing, as well as command mode
option configuration. You can store two command line/telephone numbers, of up to 40
characters each, in the modem’s nonvolatile memory. The modem pulse or tone dials
and recognizes dial tones and busy signals for reliable call-progress detection. The
modem can detect AT&T calling card tones. It is FCC-Registered for connection to
telephone networks without any Data Access Arrangements (DAAs).

The MultiModem ZPX is a full-featured internal data/fax/voice modem designed for
Pentium computers in either Windows Plug and Play or non-windows environments.

General features

• Compliance with major ITU-T, TIA, and EIA international standards to ensure
compatibility with other modems

• Distinguishes data, fax, and voice calls

• Easy Windows Plug and Play (PnP)

• Compliance with the V.80 standard, allowing video conferencing over analog

telephone lines with any H.324 video phone system

Data

• Supports V.90/K56flexTM for data transmission speeds up to
56 Kbps while maintaining compatibility with lower-speed modems

Note: The V.90/K56flex standar d asymmetrically transfers data—client downloads at
speeds up to 56 Kbps; client uploads at speeds up to 33.6 Kbps

• Supports the enhanced ITU-T V.34 standard with data transmission speeds to 33.6
Kbps while also maintaining compatibility with lower-speed modems

Multi-Tech Systems, Inc. MT5634ZPX User Guide 6

Chapter 1 - Introduction and Description

• Supports V.90/K56flex speeds plus 33.6K, 31.2K, 28.8K, 26.4K, 24K, 21.6K, 19.2K,

16.8K, 14.4K, 12K, 9.6K, 7.2K, 4.8K, 2.4K, 1.2K, and 0–300 bps

• Automatic fallback to slower speeds in noisy line conditions and fall-forward to faster
speeds as conditions improve (line quality monitoring)

• ITU V.42 LAP-M and MNP Class 3 and 4 error correction

• ITU V.42bis (4-to-1) and MNP 5 (2-to-1) data compression

• H.324 compliant (videophone ready)

• Automatic disabling of compression when transferring already compressed files

• Autodial, redial, pulse (rotary), and touch-tone dial

• Dial tone and busy signal detection for reliable call-progress detection

• Distinctive ring support to route voice, data, or fax calls on a single phone line

• Plug and Play (

PnP

) support

• FlashROM upgradable (customer upgradable in a Windows environment)

• Compatibility with the standard AT command set used by most communication

programs

• Stores up to two telephone numbers

Fax

• Supports V.17, Group 3 fax communication standards, allowing it to communicate
with other fax modems as well as with fax machines

• Responds to Class 1 and Class 2 fax commands, enabling it to exchange editable
and encrypted faxes with other Windows computers

• Sends and receives faxes from your computer at 14,400 bps, 9600 bps, 7200 bps,
4800 bps, 2400 bps, or 300 bps

Voice

• Full duplex speakerphone support with adjustable speaker volume control; can
record and play back answering machine messages using optional microphone and
speaker

• Remote/local telephone answering machine (TAM) capabilities include voice mail
control, record/playback, and call screening

• Supports the TIA/EIA IS-101 AT+V voice command set

Multi-Tech Systems, Inc. MT5634ZPX User Guide 7

Manual Organization

This User Guide will help you to install, configure, use, and troubleshoot your modem.
The manual is divided into seven chapters and four appendices:

Chapter 1 - Introduction and Description

Chapter 1: Introduction and Description.

briefly describing features and technical specifications.

Chapter 2: Hardware Installation.

MultiModemZPX adapter. It also provides information on safety warnings and describes
how to install the modem in your computer and connect it to a telephone, telephone line,
microphone, and speaker.

Chapter 3: Driver Installation.

under various operating systems. This chapter also describes the process for
configuring your modem’s initial setup for operation within your country.

Chapter 4: Using your Modem.

your communications software and Windows Dial-up Networking. The chapter also
describes several tests which can assist you in confirming that your modem is installed
properly.

Chapter 5: AT Commands, S-Registers and Result Codes.

separate reference guides:

• AT commands, S-Registers, and Result Codes

• Fax Commands Class 1

• Fax Commands Class 2

Chapter 6: Troubleshooting.

you may have with your modem and how to solve them.

Chapter 2 contains information about unpacking your

Chapter 3 describes how to install the modem’s drivers

In this chapter, instructions are provided for configuring

The troubleshooting chapter describes common problems

This chapter Introduces the MT5634ZPX,

Chapter 5 refers you to

Chapter 7: Warranty, Service and Technical Support.

information on the terms of your warranty and describes how to get help with your
modem from Multi-Tech Systems Technical Support group.

Appendix

Appendix A: Regulatory Compliance
Appendix B: Updating Your Modem’s Firmware
Appendix C: Global Wizard Configuration Utility
Appendix D: ASCII Conversion Chart

This chapter provides

Multi-Tech Systems, Inc. MT5634ZPX User Guide 8

Technical Specifications

Chapter 1 - Introduction and Description

Trade Name

Model Number

Client-to-Server
Data Rates

Client-to-Client
Data Rates

Fax Rates

Data Format

Data Compatibility

Fax Compatibility

Voice Compatibility

Voice Mode Sampling

Plug and Play

Error Correction

Data Compression

Speed Detection

Fallback

Modes of Operation

Flow Control

Intelligent Features

Command Buffer

Data Modulations

Fax Modulations

MultiModemZPX

MT5634ZPX

V.90/K56flex* speeds when accessing an ISP-type
K56flex server (actual speed depend on server capabilities
and line conditions)

Enhanced V.34 speeds to 33,600 plus 31,200, 28,800,
26,400, 24,000, 21,600, 19,200, 16,800, 14,400, 12,000,
9600, 7200, 4800, 2400, 1200, 0-300 bps

14,400, 12,000, 9600, 7200, 4800, 2400, and 300 bps

Serial, binary, asynchronous

V.90/K56flex, ITU V.34 extended, V.34, ITU V.32bis, V.32,
V.22bis, V.21, V.22, V.23; Bell 212 and 103; ITU V.42,
V.42bis

ITU Group 3, T.4, T.30, V.21, V.27ter, V.29, V.17, and TIA/EIA
578 Class 1, Class 2

TIA/EIA IS-101, H.324 (V.8, V.25ter), V.80

Up to 44.100 kHz (down-sampled to 11.025 kHz)

PnP ISA Specification 1.0a for one logical device, PnP
autoconfguration sequence compliant, full 16-bit address
decode to meet Microsoft’s PC 95 requirements for Windows
Logo certification.

ITU V.42 (LAP-M and MNP Classes 2–4)

ITU V.42bis (4:1 compression) and MNP 5 (2:1 compression)

Automatic speed detection and switching between available
speeds

In adverse line conditions, the modem falls back from its
current operating speed to the next reliable slower speed in
2400 bps decrements (V.34 mode). If conditions improve, the
modem falls forward to the fastest reliable speed in 2400 bps
increments. In V.90/K56flex mode, modem falls back and
falls forward in increments of 2000 bps

Full-duplex operation over dial-up lines, automatic dialing,
automatic or manual answer

Software (XON/XOFF), hardware (RTS/CTS)

Fully AT command compatible, autodial, redial, pulse or tone
dial, dial pauses, call status display, auto-parity and data rate
selection, keyboard-controlled modem options, nonvolatile
memory and on-screen displays for modem parameters

40 characters

FSK at 300 bps, DPSK at 1200 bps, QAM at 2400, 4800,
and 9600 bps (non-trellis), QAM with trellis-coded
modulation (TCM) at 9600, 12,000, 14,400, 16,800, 19,200,
21,600, 24,000, 26,400, 28,800, 31,200, 33,600 and 56,000
bps

V.21 CH2: FSK at 300 bps
V.27ter: DPSK at 4800 and 2400 bps
V.29: QAM at 9600 and 7200 bps
V.17: TCM at 14400, 12000, 9600, and 7200 bps

Multi-Tech Systems, Inc. MT5634ZPX User Guide 9

Chapter 1 - Introduction and Description

Carrier Frequencies:
V.34/V.90/K56flex

Carrier Frequencies:
V.32terbo/V.32bis/V.32

Carrier Frequencies:
ITU-T V.22bis/V.22 or
Bell 212A Standard
(2400 & 1200 bps)
Carrier Frequencies:
Bell 103
(300 bps)

Fax Carrier Frequencies

1600, 1646, 1680, 1800, 1829, 1867,
1920, 1959, 2000 Hz

1800 Hz

Transmit Originate: 1200 Hz
Transmit Answer: 2400 Hz
Receive Originate: 2400 Hz
Receive Answer: 1200 Hz
Transmit Originate: 1270 Hz mark

1070 Hz space

Transmit Answer: 2225 Hz mark

2025 Hz space

Receive Originate: 2225 Hz mark

2025 Hz space

Receive Answer: 1270 Hz mark

1070 Hz space

V.21 CH2 (half duplex):
1650 Hz mark, 1850 Hz space for Transmit Originate
1650 Hz mark, 1850 Hz space for Transmit Answer
V.27ter: 1800 Hz Originate/Answer
V.29 QAM: 1700 Hz Originate/Answer
V.17 TCM: 1800 Hz Originate/Answer

Diagnostics

Transmit Level

Frequency Stability

Receiver Sensitivity

AGC Dynamic Range

Serial Interface

Bus Type

Connectors

Cables

Environmental

Dimensions

Limited Warranty

Power-on self-test (POST) and local analog loop

Transmit level varies by country where the device is used

±0.01%

-43 dB under worst-case conditions

43 dB

ITU-T V.24/V.28

16-bit ISA or EISA

Two RJ-11 phone jacks and two plugs for microphone, and
speakers

One RJ-11 phone cable

Temperature range 0° to 40° C (32° to 104° F), humidity
range 20–90% (non-condensing)

0.7" W × 4.8" H × 5.8" L

1.8 cm × 12.2 cm × 14.7 cm

10 years

Multi-Tech Systems, Inc. MT5634ZPX User Guide 10

Chapter 2 - Hardware Installation

Chapter - 2 Hardware Installation

Hardware Installation - Introduction

This chapter describes how to install the MultiModemZPX hardware into your computer.

Installing the MultiModemZPX consists of five steps:

1. Installing the modem in the computer.

2. Connecting the modem to the telephone line and, optionally, to an external speaker
and microphone.

3. Installing the modem’s drivers.

4. Configuring your modem for country-specific operation.

5. Configuring your communications software.

Unpacking your MultiModemZPX

• One MultiModemZPX internal modem.

• One telephone cable.

• One MultiModemZPX CD, which includes modem drivers, the MultiModemZPX User Guide in

Adobe .pdf format, PhoneTools (communications software), and Adobe Acrobat Reader.

• Quick Start Guide.

• One brochure with a warranty card.

If any item is missing, please contact Multi-Tech Systems or your dealer/distributor.

What You’ll Need

Before you start, make sure you have everything you need:

• The contents of your MultiModemZPX package.

• A PC with Windows 95, 98, Me, 2000 or Linux operating system installed.

• CD-ROM drive.

• An available16-bit ISA expansion slot.

• Tools to open your computer.

• Your PC manual.

• A nearby telephone line jack.

• An external speaker or headphone (optional).

• An external microphone (optional).

Multi-Tech Systems, Inc. MT5634ZPX User Guide 12

Safety Warnings

• Never install telephone wiring during a lighting storm.

• Never install telephone jacks in wet locations unless the jack is specifically designed

for wet locations.

• This product is to be used with UL and cUL listed computers.

• Never touch uninsulated telephone wires or terminals unless the telephone line has

been disconnected at the network interface.

• Use caution when installing or modifying telephone lines.

• Avoid using a telephone (other than a cordless type) during an electrical storm.

There may be a remote risk of electrical shock from lightning.

• Do not use the telephone to report a gas leak in the vicinity of the leak.

• To reduce the risk of fire, use only No. 26 AWG or larger Telecommunication line

cord.

Installation Overview

The MT5634ZPX board contains a four-position DIP switch for COM port assignment and
nine Berg jumpers for setting the IRQ address. The DIP switches and jumpers are
located in the upper left corner of the PC board as shown below. The factory default for
this board is Plug-N-Play (automatic COM port and IRQ address assignment).

Chapter - 2 Hardware Installation

MT5634ZPX DIP Switches and Jumpers

Installing the MultiModemZPX consists of six steps:

1. Configuring the modem’s DIP Switch and Jumper settings.

2. Installing the modem in the computer.

3. Connecting the modem to the telephone line and, optionally to an external speaker
and microphone.

4. Installing the modem’s software drivers.

5. Configuring your modem for country-specific operation (if you are using the Global
build of the MT5634ZPX).

6. Configuring your communications software.

Note: unless other wise noted, the pr ocedur es which follow apply to both PnP and non-PnP
envir onments.

Multi-Tech Systems, Inc. MT5634ZPX User Guide 13

Chapter - 2 Hardware Installation

Step 1 - Configuring DIP-Switches and Jumpers

Windows Plug and Play

The MultiModemZPX board is shipped from the factory pre-configured for Plug and Play
operation.

If you would like to use the Plug and Play feature, you do not need to make any changes
to the DIP switches or jumpers.

These DIP-Switches and Jumpers would have to be changed if you wanted to use non­Plug and Play or if you did not have an available IRQ for the modem due to too many
other devices attached to your PC.

Unlike an external modem, the MultiModemZPX contains its own serial port. When
Windows detects the MultiModemZPX, it assigns the next available COM port number to
the device. Since COM1 and COM2 are standard serial ports within Windows, COM3
will typically be assigned to the MultiModemZPX serial port. Windows also assigns the
MultiModemZPX a port address and interrupt request (IRQ) number. Because the
number of IRQs is limited, a computer with several accessories may not have an
available IRQ for your new modem. If that is the case, you may have to decide which of
the other devices you can modify or do without. If you want to change the IRQ settings,
follow the directions below.

Checking Your IRQ

Note: Changing resource settings improperly can disable your hardware and can cause

your computer to malfunction or be inoperable. Be aware that resource settings should
be changed only by users with expert knowledge of computer hardware and hardware
configurations.

IRQ

11

12

15

10

9

5

7

4

The MT5634ZPX Default PnP Settings

3

Use the following procedure to check the assignments Windows has made for your
modem:

1. Click Start | Settings | Control Panel. Double-click the System icon.

2. When the System Properties dialog box displays, click the Device Manager tab. A
list of device types appears.

3. Double-click Modem to display a list of modems installed in your computer.

4. Double-click Multi-Tech Systems MT5634ZPX. The Modem Properties dialog box
displays.

5. Click the Resources tab and note the Conflicting Device list. If there is a conflict
between your modem and another device in your computer, the information appears
here. For help in resolving a conflict, click Start | Help, and then search the Help
index for the

Hardware Conflict Troubleshooter

. When finished, click OK to exit the

System Properties dialog box.

Multi-Tech Systems, Inc. MT5634ZPX User Guide 14

Chapter - 2 Hardware Installation

6. In Control Panel, double-click the Modems icon.

7. If prompted, enter the necessary dialing information for your location. When the
Modems Properties dialog box displays, click the Diagnostics tab. A list of ports
and devices appears.

8. Highlight the COM port associated with the Multi-Tech MT5634ZPX. Click More
Info. Clicking More Info causes Windows to send commands to and receive
responses from the modem. The system also displays information about the
modem’s COM port.

9. Write down the modem’s port, interrupt, address, and highest speed. You will need
this information to configure
install.

Port: COM ______ Interrupt:_______ Address:_______ Speed: _______

10. Click the General tab. Select
to review the modem’s default communications settings. Do not change any settings
unless you have special requirements.

11. From General tab, click Dialing Propertie
are required to dial 9 to get an outside line, type 9 in the local and long distance
boxes. If you have call waiting service, disable it to prevent it from interrupting a data
or fax transmission. When finished, click OK to exit the Modems Properties dialog
box.

legacy

(nonWindows) communications software you

Multi-Tech Systems MT5634ZPX

s

and review your dialing settings. If you

and click Properties

The Four Position DIP Switch

DIP# Position Effect
1 Open (Up)* Selects Plug and Play

Closed (Down) Selects Non-Plug and Play

2&3 2 Open Base Address = 3F8 COM1

3 Open
2 Closed Base Address = 2F8 COM2
3 Open
2 Open Base Address = 3E8 COM3
3 Closed
2 Closed* Base Address = 2E8 COM4
3 Closed*

4 Reserved for future use

* Factory Default Setting

After you have selected the desired COM Port via the 4-position DIP-Switch, you must
assign an IRQ address by placing the IRQ jumper in the correct position. The figure
which follows shows the jumper and DIP-switch in the default position for PnP.

Select the IRQ for your COM port by moving the supplied shorting plug, or jumper, to the
two pins below the desired IRQ number. Select an address and an IRQ that does not
conflict with others in your computer. Supported IRQ values for the MT5634ZPX are
3,4,5,7,9,10,11,12 and 15.

Note: The jumper must be in the default position (IRQ3) for PnP.

Multi-Tech Systems, Inc. MT5634ZPX User Guide 15

Chapter - 2 Hardware Installation

Step 2 - Install the Modem into Your Computer

Installing the MultiModemZPX requires you to open your computer. Please consult your
computer manual in addition to the following instructions:

1. Turn off the computer and unplug it. Failure to do so may result in damage to both
the MultiModemZPX and the computer. Do not turn on the computer until the
instructions tell you to do so.

2. Remove the cover from the computer as instructed in the computer manual.

3. Select an empty 16-bit ISA expansion slot. Remove the expansion slot cover and
save the retaining screw.

4. Before handling the MT5634ZPX, discharge static in your body by touching a metal
piece of the computer chassis. Carefully remove the MultiModemZPX from its
antistatic bag, handling it only by the mounting bracket and edges. Do not touch the
gold-plated connectors along the bottom edge.

5. Place the MultiModemZPX directly above the expansion slot and gently, but firmly,
push it into the connector until the card’s retaining bracket is flush against the
computer chassis.

6. Fasten the retaining bracket to the computer chassis with the screw saved in step 3.

7. Replace the cover of the computer.

Step 3 - Connect Your Modem to the Telephone Line

The MultiModemZPX communicates over public-switched telephone network lines. Use
the modular telephone cable provided with the modem to connect the MultiModemZPX to
your telephone wall jack. If you don’t have a standard modular wall jack near your
computer, install one or have one installed for you by your telephone company. In the
U.S., installation kits and adapters are available wherever telephones are sold.

The MultiModemZPX offers a voice port which allows you to connect your adapter to a
microphone and speaker. The microphone can be used for recording answering machine
messages or for speakerphone use. The speaker can be used for playing back
messages or as a speakerphone.

LINE

PHONE

MIC IN

LINE OUT

MT5634ZPX Internal ISA Modem

1. Plug one end of the supplied modular telephone cable into the LINE jack.

Multi-Tech Systems, Inc. MT5634ZPX User Guide 16

Chapter - 2 Hardware Installation

2. Plug the other end of the telephone cable into a working wall jack.

3. You may connect a telephone to the modem’s PHONE jack.

Note: The LINE jack is not interchangeable with the PHONE jack. Do not plug a
phone into the LINE jack or the line cable into the PHONE jack.

4. To use a microphone with your adapter, insert the microphone plug into the MIC IN
jack.

5. To use a speaker or headphone with the modem, insert the speaker or headphone
plug into the LINE OUT jack.

Sound Card Considerations

If you want speakerphone functions and the ability to record sound or .WAV files through
the sound card at the same time, you need:

• Two stereo PC microphones

• One stereo male-to-male patch cord

• One sound card and optional speakers

To connect a third party sound card:

1. Obtain a stereo male-to-male patch cord at a local PC retail store.

2. Place one end of the stereo male-to-male patch cord into the LINE OUT jack of the
MultiModemZPX and the other end into the LINE IN jack of the sound card. This
allows you to hear the activity of the modem whether it is originating or answering a
call, or playing a recorded message.

3. Place the stereo microphones (do not use mono microphones) far enough apart from
each other to eliminate feedback (e.g., one on each side of the monitor). Make sure
speakers are amplified with a power source (either a battery or electrical source).
Plug the connector of both microphones into the MIC IN jack of the Sound Card and
the MT5634ZPX.

Multi-Tech Systems, Inc. MT5634ZPX User Guide 17

Chapter 3 - Driver Installation

Step 4 - Install the Modem Driver

If you use Windows 95/98/Me/2000, you must install the modem driver, which is installed
using the Windows Plug and Play feature. Note, however, that if you use Windows NT

4.0, the modem driver must be installed manually. If you use Windows NT 4.0 or another
operating system, see instructions in Chapter 2 for manual settings. Follow the four-step
procedure below for installing the driver using Windows Plug and Play:

1. Make sure your modem is connected properly, and then turn on your computer.
Windows should detect your new modem and open the Install New Modem wizard.

Note: If Windows cannot find a modem, your modem may be turned off, it may be
plugged into the wrong connector on your computer, or the serial cable may be
faulty. See “Solving Problems” in the

2. Insert the CD into your CD-ROM drive, and then click OK.

3. Windows installs the modem driver. Just follow the steps as you go through the
driver installation Wizard.

4. Click Finish to exit.

Chapter 3 - Driver Installation

User Guide.

Removing a Previous Modem from Your PC

This example uses Windows 2000

1. To remove a modem adapter from Windows 2000, click Start | Settings | Control
Panel. Double click Add/Remove Hardware.

2. The Add/Remove Hardware Wizard displays. Click Next>.

3. When the Choose Hardware Task dialog box displays, select Uninstall/Unplug a
device.

4. Next, in the Choose a Removal Task dialog box, select Uninstall a device, then
click Next>.

5. The Installed devices on your computer dialog box provides a list of devices
installed on your computer. Select the device you want to uninstall from the list.
Click Next>.

6. In the Uninstall a Device dialog box, verify the correct device is highlighted and
select Yes. Click Next> to continue.

7. The Completing the Add/Remove Hardware Wizard indicates Windows has
successfully uninstalled the device. Click Finish to complete the removal of the
device.

Note: If you are removing a Plug and Play device from Windows, you must physically
remove the device from the computer or Windows will request driver installation each
time the system starts.

Multi-Tech Systems, Inc. MT5634ZPX User Guide 19

Chapter 4 - Using Your Modem

Chapter 4 - Using Your Modem

Step 5 - Configure the Modem for Your Country (Global Modem Only)

Different countries have different requirements for how modems must function.
Therefore, before you use your modem, you must configure it to match the defaults of
the country in which you are using it. You can use one of two configuration methods:

DD

D

Using the Global Wizard to Configure Your Modem

DD

DD

Using AT Commands to Configure Your Modem

D

DD

Using the Global Wizard to Configure Your Modem

(For Global Modems Only)

The Global Wizard configuration utility is recommended for computers running
Windows95/98/Me/2000/XP.

1. Insert the MT5634ZPX CD into the CD-ROM drive. The Autorun dialog box
appears.

2. Click Initial Setup and Country Selection.

3. Choose either:

- Run Global Wizard from CD. This will not load the wizard onto your hard
drive, or

- Install Global Wizard on the HD. This will install the wizard onto your
hard drive for future use.

4. The Global Wizard dialog box appears. Click Next.

5. The Global Wizard searches for your modem and identifies it. Click Next.

6. Select the country in which the modem will be used, and then click Next.

7. Review your choice of country. If it is correct, click Next to configure the
modem.

8. When Global Wizard announces that the parameters have been set, click
Finish to exit.

After completing your hardware and driver installation, if you are using the Global build
of the MT5634ZPX, you must configure your modem for country-specific operation.

Step 6 - Install Data Communications Software

Data communications software is designed to send and receive messages. Multi-Tech
includes PhoneTools communications software with your modem. However, the modem will
work with most data communications software. To install Phone Tools, insert the CD into the
CD-ROM drive; click the Phone Tools icon. You will be asked to choose your language.
The software automatically loads onto your PC.

Multi-Tech Systems, Inc. MT5634ZPX User Guide 21

Operating Your MultiModemZPX

If you’re an experienced modem user, you may only want to check your modem’s settings
for data compression, error correction, and so on. You’ll find you can get moving quite
quickly by using a terminal window (you may use HyperTerminal in Windows) to issue the

AT&V<cr>

stored (user) profiles, and the stored telephone numbers. If you come across a setting
you’re unsure of, refer to the AT Command Reference Guide for AT commands and S­Register explanations and defaults.

Your MT5634ZPX can be controlled by issuing AT commands and setting S-Registers.
Since your MultiModemZPX default settings use a traditional modem set to make a dial­up call to a remote installation where the call is answered automatically—you shouldn’t
need to change the current configuration.

In operating your MultiModemZPX, it is likely that you will use your data communications
software to either:

command. This command will list your modem’s current configuration, the

Chapter 4 - Using Your Modem

• Enter

• Launch a data communications or Dial-Up Networking session through a set of

terminal

AT commands, or

modem configurations that you select and then associate with a target telephone
number.

mode, where you can

speak most directly

to the modem by issuing

Multi-Tech Systems, Inc. MT5634ZPX User Guide 22

Chapter 4 - Using Your Modem

Configuring Windows Dial-Up Networking

Microsoft’s Dial-Up Networking (DUN) is a system component of Windows 95, 98, NT and
2000 enabling you to connect your computer to a variety of computer systems and
networks, including the Internet.

Dial-Up Networking has been integrated into Windows 2000. If you are using Windows
95, 98, or Me, you may need to install the Dial-Up Networking code from the full-release
Windows CD, a companion CD from your Original Equipment Manufacturer (OEM) or
from a complete set of installation (*.CAB) files on your hard drive. If you are connecting
to the Internet, the TCP/IP protocol suite must also be installed on your computer.

TCP/IP is an acronym for “Transmission Control Protocol/Internet Protocol”. TCP/IP is a
suite of communication protocols, or set of rules, used by computers to communicate
with each other. TCP/IP is the standard protocol used on the Internet.

If you are making a Dial-Up connection to the Internet, you’ll need to set up an account
with an Internet Service Provider (ISP). Your ISP should provide you with the following
information:

· Your access account userid and password.

· The access phone number(s) for dialing into your Internet Service Provider.

· The protocol used to connect to your ISP (PPP or SLIP).

· Your ISP may or may not provide a

If your ISP provides a static IP address for your computer or for their Domain Name
Server (DNS), you’ll need to enter these addresses when you configure the Dial-Up
connection. Many ISPs use
computer a new IP address each time you log into their system. If your ISP uses
dynamic IP addresses, you do not need to configure an IP address when you create
your Dial-Up Connection.

The following instructions will guide you through setting up a basic Dial-Up Networking
connection to the Internet. Many features and settings beyond those shown here are
available for use when creating a Dial-Up connection.

dynamic

static

TCP/IP (or IP) address for your computer.

IP addresses which means they issue your

Windows 95/98 Dial-Up Networking

Note: Before beginning, make certain Dial-Up Networking and TCP/IP are installed on

your computer.

1. To begin your set up:

a. In Windows 95, Click Start | Programs | Accessories | Dial-Up Networking.

b. In Windows 98, Click

Start | Programs | Accessories | Communications | Dial-Up Networking.

c. To set up a Dial-Up Networking connection within Windows 2000, select

Start | Settings | Network and Dial-up Connections.

2. Then follow the Dial-Up Networking Wizard directions.

Multi-Tech Systems, Inc. MT5634ZPX User Guide 23

Testing Your Modem

Testing Data Functions

You can test your modem’s data transfer functions by logging on to Multi-Tech’s Web site
to register your modem.

Note: This procedure assumes you have set up a successful dial-up Internet connection
and you have a web browser installed on your computer.

1. Make your connection to the Internet.

2. Go to http://www.multitech.com/register/

3. Complete and submit the form.

Testing Fax Functions

Test your modem’s fax capabilities by sending a fax to Multi-Tech or to a fax machine in
your office.

Windows 95, 98 and 2000 include a faxing application. If you are using Windows NT and
want to fax from your computer, you will need to install a third party faxing application.

The Windows fax application can act as a stand-alone fax program, or it can be used to
fax from within an application such as a word processor. If you are using Windows 2000
and are not familiar with the faxing procedure, use the Windows 2000 Help index to find
the topic entitled
Windows 98, use the following procedure:

Fax, how to fax a document

Chapter 4 - Using Your Modem

. If you are faxing from Windows 95 or

1. Click Start | Programs | Accessories | WordPad.

2. Create a message in WordPad, for example: This is a test of the

MultiModemZPX’s fax capabilities.

3. Save the file as ZPXTest.doc and exit WordPad

4. Click Start | Programs | Accessories | Fax | Compose New Fax.

5. The Compose New Fax wizard appears. Click Next.

6. To send the file to your own fax machine or to another fax modem in your office, type
the destination name and phone number in the To and Fax # boxes.

7. Click Add to List; then click Next.

8. Select a cover page; then click Next.

9. Type a subject line (e.g., MultiModemZPX Fax Test) and a note to go on the cover
page; then click Next.

10. Click Add File. In the Open a File to Attach dialog box, select ZPX Test.doc and
click Open. The ZPX Test.doc file is added to the Files to Send list box.

11. Click Next; then click Finish.

12. Microsoft Fax opens the ZPX Test.doc file in WordPad, prints it to the Rendering
System, dials the recipient, and then sends the fax.

.

13. Exit Microsoft Fax when the Status dialog box displays that the fax was sent
successfully.

Multi-Tech Systems, Inc. MT5634ZPX User Guide 24

Other Methods for Accessing Microsoft Fax

• In Windows, select File | Print and select Microsoft Fax or Fax as the default
printer.

• In a Windows application, select File | Send.

• In Microsoft Exchange, select Compose and then New Fax.

MultiModemZPX’s Answering Machine Test

Test the MultiModemZPX’s voice function by using the included software to set up the
MultiModemZPX as a telephone answering machine. Have a friend call and leave a
message; then play it back.

Remote Configuration

Remote configuration is a network management tool that allows you to configure
modems anywhere in your network from one location. With password-protected remote
configuration, you can issue AT commands to a remote MT5634ZPX modem for
maintenance or troubleshooting as if you were on-site.

Basic Procedure

The following procedure is valid regardless of whether the connection is established by
the local or remote Multi-Tech modem.

1. Establish a data connection with a remote MT5634ZPX modem.

2. Send three remote configuration escape characters followed by AT and the setup
password. Then press ENTER. Example: %%%ATMTSMODEM, press the Enter
key. You have four attempts to enter the password correctly before being
disconnected. If the password is correct, the remote modem responds with OK.

Note: The default setup password for your Multi-Tech Modem is MTSMODEM.
Keep in mind, passwords are case sensitive.

3. You now can send AT commands to configure the remote modem.

CAUTION: Hanging up improperly while you are in remote configuration mode can
lock up the remote modem.

4. When you finish configuring the remote modem, save the new configuration by
typing AT&W0, press the Enter key. Then type ATO , followed by pressing the Enter
key to exit remote configuration. You can then break the connection in the normal
way.

Chapter 4 - Using Your Modem

Setup

Multi-Tech modems are shipped with a default setup password (MTSMODEM). For
security measures, you should change the password. As an added security measure,
also change the remote configuration escape character.

Changing the Setup Password

Caution: You can only change the setup password locally; you cannot do it remotely.

1. Open a data communications program such as HyperTerminal.

2. In the terminal window, type AT#SMTSMODEM (or AT#Syyyyyy if you have
replaced the MTSMODEM password with yyyyyy) and press Enter. The modem
responds with OK if the setup password is correct and ERROR if it is wrong.

3. To change the password, type AT#S=yyyyyy, where yyyyyy is the password, and
press Enter. The password can include any keyboard character and must be one to
eight characters long. The modem responds with OK.

Multi-Tech Systems, Inc. MT5634ZPX User Guide 25

Chapter 4 - Using Your Modem

4. The new password is saved automatically. You now can enter more AT commands or
exit the data communications program. The next time you remotely configure the
modem you must use the new setup password.

Changing the Remote Escape Character

To increase security, you can change a remote modem’s remote configuration escape

S9

character. The remote configuration escape character is stored in register
default is 37, which is the ASCII code for the percent character (%). For more information
on ASCII codes, refer to Appendix D.

. The factory

1. Establish a remote configuration link with the remote modem as described in

Procedure

2. Type ATS9=n, where n is the ASCII code for the new remote configuration escape
character. Then press ENTER.

on the previous page.

Basic

Caution: Setting S9 to 0 (zero) disables remote configuration entirely—if you disable
remote configuration you will no longer be able to configure this device from a remote
location!

3. To save the new value, type AT&W and press Enter.

4. Type ATO, then Enter to exit remote configuration.

Multi-Tech Systems, Inc. MT5634ZPX User Guide 26

Chapter 5 - AT Commands and Fax Commands

AT Commands

A complete AT Commands, S-Registers, and Result Codes Reference Guide can be found
on the MT5634ZPX CD and on the Multi-Tech Web site.

Fax Commands

Fax commands resemble AT commands, but are more complicated to use. Because of
this, we recommend that you use a fax program to send and receive faxes rather than
attempting to control the modem directly. Developers who need to know the fax
commands for the MT5634ZPX can find Fax Class 1 and Fax Class Class 2 Reference
Guides on the MT5634ZPX CD as well as the Multi-Tech Web site.

Chapter 5 - AT Commands and Fax Commands

Multi-Tech Systems, Inc. MT5634ZPX User Guide 28

Chapter 6 - Troubleshooting

Introduction to Troubleshooting

This chapter describes common problems you may have with your modem and how to
solve them. If you are unable to make a successful connection, or if you experience data
loss or garbled characters during a connection, use the
the troubleshooting process. If the problem is not resolved after going through the

Checklist

recommendations. If you are still unable to make a successful connection, refer to
Chapter 7 for information on how to reach a technical support technician via our toll-free
telephone number or the Internet. Make certain you’ve completed the

Information

, review the

section in Chapter 7 before contacting a technician.

Initial Checklist

The following checklist will help to ensure the modem has been properly set up.

• Make sure the COM port you chose during setup matches the COM port set in your
communications software. See Chapter 4 for more information.

• Check that the phone cord between the modem’s LINE jack and the wall jack is
undamaged and firmly connected to both.

• If you have modem with voice capabilities and have connected a telephone to your
modem, check that the phone cord between the modem’s PHONE jack and the
telephone is undamaged and firmly connected to both.

• If you have a modem with voice capabilities and have connected a microphone to
your modem, check the connection of the microphone plug to the modem’s MIC IN
jack.

• If you have a modem with voice capabilities and have connected speakers to your
modem, check the connection of the speaker plug to the modem’s LINE OUT jack.

• Retry whatever action was not working.

• If it still does not work, check the following section for a description and possible

solution to your problem.

Common Problems

Chapter 6 - Troubleshooting

Initial Checklist

section for further troubleshooting

below to begin

Recording Modem

Initial

Common Problems

The following is a list of common problems associated with using a modem:

• The modem does not respond to commands.

• The modem dials but cannot make a connection.

• The modem disconnects while online.

• The modem cannot connect when answering.

• File transfer appears slower than it should be.

• Data is being lost.

• Garbage characters display on the monitor.

• Fax and communications software won’t run at the same time.

Use the following instructions to guide you through troubleshooting these problems
before contacting Technical Support:

Multi-Tech Systems, Inc. MT5634ZPX User Guide 30

Chapter 6 - Troubleshooting

The modem does not respond to commands

• Make sure you are in terminal mode in your data communications program; then type
AT and press Enter. You should get an OK response. If not, reset your modem by

sending it an
(software designed for an older operating system), make sure the initialization string
includes &F as the first command to cancel any
interfere with the modem’s operation. For more information on initialization strings,
refer to Chapter 5.

• If you don’t get an OK, the problem may still be in the communications software.
Make sure you have properly configured the port in your communications software.
Most legacy (prior to Windows 95) communications programs connect to the COM
port when the software loads and remain connected until the program terminates.
Some programs can disconnect without exiting the program. If this is the case, try
issuing the software’s connection command. If more than one communications
program is open, they may conflict with each other. Make sure all other
communications programs are closed and try to make the connection again.

• If using legacy software, the COM port setting may not match the COM port that
Windows assigned. Compare the COM port setting in your software to the COM port
reported in Windows. To view your modem COM port settings:

• In Windows 95/98, select Start | Settings | Control

• In Windows NT, select Start | Settings | Control Panel |Modems. Click

• In Windows 2000, click Start | Settings | Control Panel |Modem and

• Another expansion card (such as a sound card) may be using the same COM port,

memory address, or interrupt request (IRQ) as your modem. See Chapter 3 for
information on verifying the configuration for your operating system. Look for
conflicts with other devices installed on your computer. Resources are assigned at
power up by thecomputer’s BIOS. If the resources assigned to the MultiModemZPX
conflict with the resources of another device, the resources of the second device
have to be changed. Select the port the conflicting device is on and change it to
resolve the conflict. If you need to change switches or jumpers on the conflicting
device, refer to the device’s documentation.

• If you have another MultiModemZPX, install it and try to make a connection.

ATZ

or

AT&F

command in terminal mode. If using legacy software

Panel |Modems, and then Diagnostics.

Properties.

Phone Options | Properties.

leftover

commands that could

The modem dials but cannot make a connection

Several reasons why the MultiModemZPX fails to make a connection include:

• Lack of a physical connection to the telephone line.

• A wrong dial tone.

• A busy signal.

• A wrong number.

• No modem at the other end.

• A faulty modem, computer, or software at the other end.

• Incompatibility between modems.

Narrow the list of possibilities by using extended result codes. If you disabled the
modem’s extended result codes, enable them by entering ATV1X4 in a terminal
window and press Enter. When you dial again, the modem reports the call’s
progress.

Multi-Tech Systems, Inc. MT5634ZPX User Guide 31

Chapter 6 - Troubleshooting

• If the modem reports

connected to both the modem’s LINE jack (not the PHONE jack) and the telephone
wall jack. If the cable looks secure, try replacing it.

If that doesn’t work, the problem may be in your building’s telephone installation. To
test the building installation, plug a telephone into your modem’s telephone wall jack
and listen for a dial tone. If you hear a dial tone, your modem may be installed behind
a company phone system (PBX) with an internal dial tone that sounds different from
the normal dial tone. In that case, the modem may not recognize the dial tone and
may treat it as an error. Check with your in-house telephone switch (PBX) personnel
or the PBX system manual to see if you can change the internal dial tone. If you
can’t, change your modem’s initialization string to include X3, which makes the
modem ignore dial tones.

• If the modem reports
also may indicate that 9 was not added to the phone number (if required to dial 9 for
an outside line).If you are required to dial 9 to get an outside line, the easiest way to
dial it automatically using legacy software is to include it in the modem’s dial prefix,
e.g., ATDT9, (the comma inserts a pause before the number is dialed). If you have
set up your connection through Dial-Up Networking or another communications
program, find the dialing configuration dialog box that allows you to add a dial prefix.
Enter

9

as the prefix when dialing.

For example, in Windows 95/98, select Start | Settings | Control Panel, and
then Modems. In the Modems Properties sheet, select the appropriate modem
model (e.g., Multi-Tech MT5634ZPX), click Dialing Properties and type 9 in the local
and long distance boxes in the

NO DIALTONE

BUSY

, the other number may be busy. Try again later.

, check that the modem’s telephone line cable is

How I dial from this location

box.

BUSY

• If the modem reports
may have dialed a wrong number. Check the number.

• If the modem reports
no modem connection was made. You may have dialed an incorrect number and a
person answered instead of a computer. A
indicate the modem you are calling is turned off or the software on the receiving end
is faulty or incorrectly configured. Check the number and try again or try calling
another system to make sure your modem is working. You may also try calling the
modem’s phone number from your telephone. If you hear harsh sounds, a modem is
answering the call. If the modem is answering, the modems may be having problems
negotiating due to modem incompatibilities or line noise. Try the call again connecting
at a lower speed by setting register S37 to a lower rate (e.g., by typing ATS37=11 in
the terminal window and pressing Enter).

NO ANSWER

NO CARRIER

, the other system has failed to answer, or you

, the phone was answered at the other end, but

NO CARRIER

message may also

The modem disconnects while online

• If you have call waiting on the same phone line as your modem, it may interrupt your

connection when someone tries to call you. If you have call waiting, disable it before
each call. In most telephone areas in North America, you can disable call waiting by
preceding the telephone number with *70 (check with your local telephone company).

You can disable call waiting automatically by including the disabling code in the
modem’s dial prefix (e.g., ATDT*70,—note the comma, which inserts a pause before
the telephone number is dialed). For example, in Windows 95/98 software, select
Start | Settings | Control Panel, and then Modems. In the Modems Properties
sheet, select

has call waiting

Note: *70 is used only in the United States.

• If you have extension phones on the same line as your modem, you or someone else

can interrupt the connection by picking up another phone. If this is a frequent
problem, disconnect the extension phones before using the modem or install another
phone line for the modem only.

Multi-Tech MT5634ZPX

and select the correct code for your phone service.

, click Dialing Properties. Check

This location

Multi-Tech Systems, Inc. MT5634ZPX User Guide 32

Chapter 6 - Troubleshooting

• Check for loose connections between the modem and the telephone jack.

• You may have a poor connection because of line conditions, or the problem may have

originated on the other end of the line. Try again.

• If you were online with a commercial online service, it may have hung up because of
lack of activity on your part or because you exceeded your time limit for the day. Try
increasing the length of time in minutes the modem will wait before disconnecting
when no data is sent or received. The Inactivity Timer can be changed using AT
Command \Tn, or register S30.

The modem cannot connect when answering

• Auto-answer may be disabled. Turn on auto-answer in your data communications

program or send the command

ATS0=1

to your modem in terminal mode.

File transfer appears slower than it should

• If you are using a slow transfer protocol, such as Xmodem or Kermit, try Zmodem or

Ymodem/G instead.

• Is your line noisy? If there is static on your line, the modem has to resend many
blocks of data to ensure accuracy. You must have a clean line for maximum speed.

• If you are downloading a file compressed with MNP 5 hardware compression
enabled, try disabling data compression. The transfer may be marginally slower with
data compression enabled because hardware data compression cannot compress a
file already compressed by an archiving program.

Data is being lost

• If you are using data compression, be sure the serial port baud rate is set to a

minimum of four times the data rate.

• Make sure the flow control method you selected in your software matches the method
selected in the modem (see AT commands &Kn and \Q

• Try entering the &V (View Parameters) command, making a screen print of the
diagnostics listing, and checking for parameters that may be unacceptable.

n.)

Garbage characters display on the monitor

• Your computer and the remote computer may be set to different word lengths, stop

bits, or parities. If you are attempting to connect at 8-N-1, try changing to 7-E-1, or
vice-versa, using your communications software.

• You may be experiencing line noise. Enable error correction if it is disabled. Or, hang
up and call again; you may get a better connection.

• At speeds above 2400 bps, the remote modem may not use the same transmission
or error correction standards as your modem. Try connecting at a slower speed or
disabling error correction. (With no error correction, however, line noise can cause
garbage characters.)

• Try entering the &V (View Parameters) command, making a screen print of the
diagnostics listing, and checking for parameters that may be unacceptable.

Fax and data software won’t run at the same time

• You can have Windows compliant data and fax communication applications open at

the same time, but they cannot use the same modem at the same time. Make sure no
other communications application is open when you try to dial out. If you are using
legacy communications software with Windows, you may get a message that another
application is occupying the device even when no call is in progress. Close any open
legacy communications programs and try again.

Multi-Tech Systems, Inc. MT5634ZPX User Guide 33

Chapter 7 - Warranty, Service, and Technical Support

Chapter 7 - Warranty, Service, and Technical Support

Multi-Tech Systems, Inc. Warranty & Repairs Policies

Warranty

Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in
material or workmanship for a period of two, five, or ten years (depending on model) from date of
purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from
date of shipment.

MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY
DISCLAIMED.

This warranty does not apply to any products which have been damaged by lightning storms, water,
or power surges or which have been neglected, altered, abused, used for a purpose other than the
one for which they were manufactured, repaired by Customer or any party without MTS’s written
authorization, or used in any manner inconsistent with MTS’s instructions.

MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement
of any products which prove to be defective within the warranty period or, at MTS’s option, issuance
of a refund of the purchase price. Defective products must be returned by Customer to MTS’s
factory – transportation prepaid.

MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO
CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.

Repair Procedures for U.S. and Canadian Customers

In the event that service is required, products may be shipped, freight prepaid, to our Mounds View,
Minnesota factory:

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112

Attn: Repairs, Serial # ____________

A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be
paid by MTS.

Please include, inside the shipping box, a description of the problem, a return shipping address
(must have street address, not P.O. Box), your telephone number, and if the product is out of war­ranty, a check or purchase order for repair charges.

For out of warranty repair charges, go to www.multitech.com/documents/warranties

Extended two-year overnight replacement service agreements are available for selected products.
Please call MTS at [phone], extension 5308 or visit our web site at

http://www.multitech.com/programs/orc/ for details on rates and coverage’ s.

Please direct your questions regarding technical matters, product configuration, verification that the
product is defective, etc., to our Technical Support department at [phone] or email
[e-mail]. Please direct your questions regarding repair expediting, receiving,
shipping, billing, etc., to our Repair Accounting department at [phone] or [phone], or
email [e-mail].

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical
abuse, or user-caused damages are billed on a time-plus-materials basis.

Multi-Tech Systems, Inc. MT5634ZPX User Guide 35

Chapter 7 - Warranty, Service, and Technical Support

Repair Procedures for International Customers (Outside U.S.A. and Canada)

Your original point of purchase Reseller may offer the quickest and most economical repair option
for your Multi-Tech product. You may also contact any Multi-Tech sales office for information about
the nearest distributor or other repair service for your Multi-Tech product.

http://www.multitech.com/COMPANY/offices/DEFAULT.ASP

In the event that factory service is required, products may be shipped, freight prepaid to our Mounds
View, Minnesota factory. Recommended international shipment methods are via Federal Express,
UPS or DHL courier services, or by airmail parcel post; shipments made by any other method will be
refused. A Returned Materials Authorization (RMA) is required for products shipped from outside
the U.S.A. and Canada. Please contact us for return authorization and shipping instructions on any
International shipments to the U.S.A. Please include, inside the shipping box, a description of the
problem, a return shipping address (must have street address, not P.O. Box), your telephone
number, and if the product is out of warranty, a check drawn on a U.S. bank or your company’s
purchase order for repair charges. Repaired units shall be shipped freight collect, unless other
arrangements are made in advance.

Please direct your questions regarding technical matters, product configuration, verification that the
product is defective, etc., to our Technical Support department nearest you or email
[e-mail]. When calling the U.S., please direct your questions regarding repair
expediting, receiving, shipping, billing, etc., to our Repair Accounting department at

+[phone] in the U.S.A., or email [e-mail].

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical
abuse, or user-caused damages are billed on a time-plus-materials basis.

Repair Procedures for International Distributors

Procedures for International Distributors of Multi-Tech products are on the distributor web site.

http://www.multitech.com/PARTNERS/login/

Copyright ã Multi-Tech Systems, Inc. 2001
10-Sep-01

Multi-Tech Systems, Inc. MT5634ZPX User Guide 36

Online Warranty Registration

If you have access to the World Wide Web, you can register your Multi-Tech product
online at

http://www.multitech.com/register/

Service

U.S. and Canadian Customers

In the event that service is required, products may be shipped, freight prepaid, to our Mounds View,
Minnesota, factory:

Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112

Attn: Repairs, Serial #______

A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be
paid by MTS. Please include inside the shipping box a description of the problem, a return shipping
address (must have street address, not P.O. Box), a telephone number, and if the product is out of
warranty, a check or purchase order for repair charges.

Chapter 7 - Warranty, Service, and Technical Support

.

For out of warranty repair charges, go to

Extended two-year overnight replacement agreements are available for selected products. Please
call MTS at 888 288-5470, extension 5308, or visit our web site at

GRAMS/orc/

Please direct your questions regarding technical matters, product configuration, verification that the
product is defective, etc., to our Technical Support department at 800 972-2439 or e-mail

[e-mail].

Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our
Repair Accounting department at 800 328-9717 or [phone], or e-mail

[e-mail]

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physi­cal abuse, or user-caused damages are billed on a time-plus-materials basis.

for details on rates and coverages.

.

http://www.multitech.com/documents/warranties.

International Customers (outside U.S.A. and Canada)

Your original point of purchase reseller may offer the quickest and most economical repair option for
your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the
nearest distributor or other repair service for your Multi-Tech product:

COMPANY/offices/DEFAULT.ASP

In the event that factory service is required, products may be shipped, freight prepaid, to our
Mounds View, Minnesota, factory. Recommended international shipment methods are via Federal
Express, UPS or DHL courier services, or by airmail parcel post; shipments made by any other
method will be refused. A Returned Materials Authorization (RMA) is required for products shipped
from outside the U.S.A. and Canada. Please contact us for return authorization and shipping
instructions on any international shipments to the U.S.A. Please include, inside the shipping box, a
description of the problem, a return shipping address (must have street address, not P.O. Box), your
telephone number, and if the product is out of warranty, a check drawn on a U.S. bank or your
company’s purchase order for repair charges. Repaired units will be shipped freight collect, unless
other arrangements are made in advance.

.

http://www.multitech.com/PRO-

http://www.multitech.com/

Multi-Tech Systems, Inc. MT5634ZPX User Guide 37

Please direct questions regarding technical matters, product configuration, verification that the
product is defective, etc., to our Technical Support department nearest you, as listed at

www.multitech.com/COMPANY/offices/DEFAULT.ASP

calling the U.S., please direct questions regarding repair expediting, receiving, shipping, billing, etc.,
to our Repair Accounting department at [phone] in the U.S.A., or e-mail

[e-mail]

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical
abuse, or user-caused damages are billed on a time-plus-materials basis.

International Distributors

Procedures for international distributors of Multi-Tech products are on the Distributor Web site at

http://www.multitech.com/PARTNERS/login/

Replacement Parts

SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for
selected Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax or the
Internet at the following addresses:
Mail: SupplyNet, Inc.

614 Corporate Way

Valley Cottage, NY 10989
Phone: [phone]
Fax: [phone]
Email:
Internet:

[e-mail]

http://www.thesupplynet.com

Chapter 7 - Warranty, Service, and Technical Support

http://

., or e-mail

.

.

[e-mail]

. When

Technical Support

Multi-Tech Systems has an excellent staff of technical support personnel available to help you get
the most out of your Multi-Tech product. If you have any questions about the operation of this unit,
please call 800 972-2439 (USA and Canada) or 763 785-3500 (international and local). Please have
modem information available. You can also contact Technical Support by e-mail at the following
addresses:

Country Email Telephone

France:
India:
U.K.:
U.S.A., Canada
Rest of world:

Please note the status of the modem before contacting Technical Support. Status information can
include the state of the LED indicators, screen messages, diagnostic test results, problems with a
specific application, etc.

Internet Sites

Multi-Tech is a commercial provider on the Internet. Multi-Tech has a Web site at

http://www.multitech.com

and an ftp site at

[e-mail]
[e-mail]
[e-mail]
[e-mail]
[e-mail]

ftp://ftp.multitech.com

+(33) 1-64 61 09 81
[phone]
+(44) 118 959 7774
800 972-2439
[phone]

Multi-Tech Systems, Inc. MT5634ZPX User Guide 38

Appendixes

Appendix A - Regulatory Compliance

FCC Part 68 Telecom Analog/Modem

1. This equipment complies with part 68 of the Federal Communications Commission Rules. On the
outside surface of this equipment is a label that contains, among other information, the FCC
registration number. This information must be provided to the telephone company.

2. As indicated below, the suitable jack (Universal Service Order Code connecting arrangement) for
this equipment is shown. If applicable, the facility interface codes (FIC) and service order codes
(SOC) are shown.

3. A FCC compliant telephone cord and modular plug is provided with this equipment. This
equipment is designed to be connected to the telephone network or premises wiring using a
compatible modular jack which is Part 68 compliant. See installation instructions for details.

4. The ringer equivalence number (REN) is used to determine the quantity of devices which may be
connected to the telephone line. Excessive REN’s on the telephone line may result in the device
not ringing in response to an incoming call. In most , but not all areas, the sum of the REN’s
should not exceed (5.0). To be certain of the number of devices that may be connected to the line,
as determined by the total REN’s, contact the local telephone company.

5. If this equipment causes harm to the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required. But if advance notice is not
practical, the telephone company will notify the customer as soon as possible. Also, you will be
advised of your right to file a complaint with the FCC if you believe it is necessary.

6. The telephone company may make changes in its facilities, equipment, operations, or procedures
that could affect the operation of the equipment. If this happens, the telephone company will
provide advance notice in order for you to make necessary modifications in order to maintain
uninterrupted service.

7. If trouble is experienced with this equipment (the model of which is indicated below) please
contact MultiTech Systems, Inc. at the address shown below for details of how to have repairs
made. If the equipment is causing harm to the network, the telephone company may request you
to remove the equipment from the network until the problem is resolved.

8. No repairs are to be made by you. Repairs are to be made only by MultiTech Systems or its
licensees. Unauthorized repairs void registration and warranty.

9. This equipment should not be used on party lines or coin lines.

10. If so required, this equipment is hearing-aid compatible.

Appendix A - Regulatory Compliance

Manufacturer: MultiTech Systems Inc.

Trade Name: MultiModemZPX

Model Number MT5634ZPX

FCC Registration Number: AU7USA-32234-M5-E

Ringer Equivalence: 0.4B

Modular Jack (USOC): RJ-11C

Service Center in USA: Multi-Tech Systems Inc.

2205 Woodale Drive
Mounds View, MN 55112 [phone]
[phone] [phone] FAX

Multi-Tech Systems, Inc. MT5634ZPX User Guide 40

Appendix A - Regulatory Compliance

Fax Branding Statement

The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a
computer or other electronic device, including fax machines, to send any message unless such
message clearly contains the following information:

• Date and time the message is sent

• Identification of the business, or other entity, or other individual sending the message

• Telephone number of the sending machine or such business, other entity, or individual

This information is to appear in a margin at the top or bottom of each transmitted page on the first
page of the transmission. (Adding this information in the margin is referred to as

Since any number of fax software packages can be used with this product, the user must refer to
the fax software manual for setup details. Typically, the fax branding information must be entered
via the configuration menu of the software.

Canadian Limitations Notice

Notice: The ringer equivalence number (REN) assigned to each terminal device provides an
indication of the maximum number of terminals allowed to be connected to a telephone interface.
The termination of an interface may consist of any combination of devices subject only to the
requirement that the sum of the ringer equivalence numbers of all the devices does not exceed
five.

Notice: The Industry Canada label identifies certificated equipment. This certification means that
the equipment meets certain telecommunications network protective, operational and safety
requirements. The Department does not guarantee the equipment will operate to the user’s
satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the
facilities of the local telecommunications company. The equipment must also be installed using an
acceptable method of connection. The customer should be aware that compliance with the above
conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility
designated by the supplier. Any repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications company cause to request the user to
disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power
utility, telephone lines and internal metallic water pipe system, if present, are connected together.
This precaution may be particularly important in rural areas.

Caution: Users should not attempt to make such connections themselves, but should contact the
appropriate electric inspection authority, or electrician, as appropriate.

fax branding

.)

Class B Statement

FCC Part 15

This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:

Multi-Tech Systems, Inc. MT5634ZPX User Guide 41

Appendix A - Regulatory Compliance

· Reorient or relocate the receiving antenna.

· Increase the separation between the equipment and receiver.

· Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

· Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC rules.

Operation is subject to the following two conditions:

(1) This device may not cause harmful interference.

(2) This device must accept any interference that may cause undesired operation.

Warning

for compliance could void the user’s authority to operate the equipment.

: Changes or modifications to this unit not expressly approved by the party responsible

Industry Canada

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing
Equipment Regulations.

Cet appareil numerique de la classe B respecte toutes les exigences du Reglement sur le materiel
brouilleur du Canada.

European Low Voltage Directive

When correctly installed and maintained, the modem will present no hazard to the user. When
correctly installed the modem will be connected to the PSTN or a PW and to a Data Terminal
Equipment (DTE), whose modem connections comply with ITU-T recommendation V.28. The DTE
connections are therefore taken to be safe voltages (less than ± 30 volts).

Ports which are capable of connecting to other apparatus are defined as SELV. To ensure
conformity with EN41003, ensure that these ports are only connected to ports of the same type on
other apparatus.

Protection Against Contact with TNV Circuit
(Internal PC Cards)

The protective cover is fastened to the modem card by means that will only allow a tool to remove
the cover.

Warning: Removal of the protective cover will affect product safety and user safety requirements.

EMC, Safety and R&TTE Directive Compliance

The CE mark is affixed to this product to confirm compliance with the following European
Community Directives:
Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States
relating to electromagnetic compatibility.
and
Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of Member
States relating to electrical equipment designed for use within certain voltage limits:
and
Council Directive 1999/EC of 9 March 1999 on radio equipment and telecommunications terminal
equipment and the mutual recognition of their conformity.

Multi-Tech Systems, Inc. MT5634ZPX User Guide 42

Appendix A - Regulatory Compliance

International Modem Restrictions

Some dialing and answering defaults and restrictions may vary for international modems. Changing
settings may cause a modem to become non-compliant with the national telecom requirements in
specific countries. Also note that some software packages may have features or lack restrictions
that may cause the modem to become non-compliant.

New Zealand Telecom Warning Notice

(1) The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has

accepted that the item complies with minimum conditions for connection to its network. It
indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
Above all, it provides no assurance that any item will work correctly in all respects with another
item of Telepermitted equipment of a different make or model, nor does it imply that any product is
compatible with all of Telecom’s network services.

This equipment is not capable under all operating conditions of correct operation at the higher
speed which it is designated. 33.6 kbps and 56 kbps connections are likely to be restricted to
lower bit rates when connected to some PSTN implementations. Telecom will accept no
responsibility should difficulties arise in such circumstances.

(2)Immediately disconnect this equipment should it become physically damaged, and arrange for its

disposal or repair.

(3)This modem shall not be used in any manner which could constitute a nuisance to other Telecom

customers.

(4)This device is equipped with pulse dialing, while the Telecom standard is DTMF tone dialing.

There is no guarantee that Telecom lines will always continue to support pulse dialing.

Use of pulse dialing, when this equipment is connected to the same line as other equipment, may
give rise to ‘bell tinkle’ or noise and may also cause a false answer condition. Should such
problems occur, the user should NOT contact the Telecom Faults Service.

The preferred method of dialing is to use DTMF tones, as this is faster than pulse (decadic) dialing
and is readily available on almost all New Zealand telephone exchanges.

(5)Warning Notice: No ‘111’ or other calls can be made from this device during a mains power failure.

(6)This equipment may not provide for the effective hand-over of a call to another device connected

to the same line.

(7)Some parameters required for compliance with Telecom’s Telepermit requirements are dependent

on the equipment (PC) associated with this device. The associated equipment shall be set to
operate within the following limits for compliance with Telecom’s Specifications:

For repeat calls to the same number:

There shall be no more than 10 call attempts to the same number within any 30 minute period
for any single manual call initiation, and

The equipment shall go on-hook for a period of not less than 30 seconds between the

end of one attempt and the beginning of the next attempt”

For automatic calls to different numbers:

The equipment shall be set to ensure that automatic calls to different numbers are spaced

such

that there is no less than 5 seconds between the end of one call attempt and the beginning of
another.

For automatically answered incoming calls:

The equipment shall be set to ensure that calls are answered between 3 and 30 seconds of

receipt of ringing.

(8)For correct operation, total of the RN’s of all devices connected to a single line at any time should

not exceed 5.

Multi-Tech Systems, Inc. MT5634ZPX User Guide 43

Appendix B - Updating Your Modem's Firmware

Appendix B - Updating Your Modem’s Firmware

Introduction

Your modem is controlled by semi-permanent software, called firmware, which is stored in
flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the
modem is turned off. However, either the manufacturer or the user can change the
firmware as bugs are fixed or new features are added.

Multi-Tech System’s
update (flash) your modem’s firmware.

The

Flash Wizard

downloaded from Multi-Tech’s ftp site.

Flash Wizard

utility is available on the MT5634ZPX System CD or can be

utility can be used in the Windows operating system to

Upgrade Overview

The upgrade (flash) procedure for the Windows operating system consists of the
following steps:

1. Identify the modem’s model number and firmware version.

2. Identify the current version of the firmware.

3. Download the upgrade (.HEX) file for your modem.

4. Extract the firmware upgrade (.HEX) file.

5. Install The Flash Wizard .

6. Document your stored parameters.

7. Upgrade the modem’s firmware using the .HEX file and the Flash Wizard.

8. Restore your parameters.

Step 1: Identify the Modem Firmware

You must know the model number and firmware version of your Multi-Tech modem to
know whether you should update it.

1. Run your favorite terminal program. If you are using Windows 95, Windows 98,
Windows NT, or Windows 2000, you can use HyperTerminal.

2. In the program’s terminal window, type AT&F. Even if you cannot see the AT&F
command on your screen, be sure to type it completely, and then press Enter. The
modem should respond OK.

3. After the modem responds OK, type AT I and press Enter. Record your results. The
model number and firmware version should appear.

Step 2: Identify the Current Firmware Version

Identify the current version of the firmware available for your modem on the Multi-Tech
web site. If your modem already has the current firmware, there is no need to update it.

1. Using your favorite Web browser, go to Multi-Tech System’s support web page.
Follow the links to the modem firmware page.

2. Locate your modem model number.

Multi-Tech Systems, Inc. MT5634ZPX User Guide 44

Appendix B - Updating Your Modem's Firmware

3. Compare the firmware version number for your modem as found in

Modem Firmware

modem is at the current version, it does not need to be updated.

4. If the current firmware version is greater than the firmware version number found in

Step 1: Identify the Modem Firmware

Continue with

, to the latest firmware version as listed on the web site. If your

, your modem has an older firmware version.

Step 3: Download the Upgrade File

.

Step 1: Identify the

Step 3: Download the Upgrade File

At Multi-Tech’s Support web page, follow the links to the modem firmware page. Locate
the entry for your modem model and click on the upgrade file name to begin downloading
the file to a temporary directory on your hard disk.

Step 4: Install the Flash Wizard

Install the Flash Wizard upgrade utility from the MT5634ZPX System CD.

1. Insert the MT5634ZPX System CD into your computer’s CD-ROM drive.

2. When the Autorun menu appears, click Utilities.

3. From the Select Utility Program dialog box, select Flash Wizard. Click OK.

4. The Welcome dialog box displays.

5. Before continuing with the firmware update, exit all Windows programs. Click Cancel
to quit Setup if you need to close other Windows programs. Close any programs that
are running and restart the update Wizard. When you are ready to proceed, click
Next> to continue.

6. The Choose Destination Location dialog box displays. You may click Browse and
select another folder if you do not want to use the default installation path.
Remember the location of the destination folder; you’ll need to copy the firmware
.Hex file to the same location before using the
Destination Folder ________________________
Click Next>.

7. When the program finishes copying files to your computer, the Setup Complete
dialog box displays indicating that you must restart your computer before using the
program.

8. Select Yes, then Finish to restart your system.

Flash Wizard

to update your modem.

Note: You must restart your computer to finish the Flash Wizard installation

Step 5: Extract the Upgrade Files

1. When the system restarts, move the upgrade file (downloaded from the web site) to
the Flash Wizard utility directory on your computer’s hard drive.

2. In Windows, double-click the self-extracting update file. The extracted files include
the .HEX file used to update your modem.

Multi-Tech Systems, Inc. MT5634ZPX User Guide 45

Appendix B - Updating Your Modem's Firmware

Step 6: Document Your Stored Parameters

Before you flash your modem it is important that you record the parameters that are
currently stored in your modem so you can reprogram it after flashing.

1. Run your favorite terminal program.

2. In the program’s terminal window, type AT&V and press Enter to list your modem’s
current parameters.

3. Record your parameters by saving the screens and sending them to your printer.

4. Close the terminal program.

Step 7: Upgrade the Modem’s Firmware

CAUTION: If you are using Windows NT, you must disable Windows RAS and Microsoft

Fax Service before upgrading the modem’s firmware.
To disable RAS and your Fax service (Windows NT Only):

Click Start | Settings | Control Panel, then double-click Services. Select Remote

Access Server and click Startup.... Select Manual as the

Start Up Type

and click OK.

If you are using a Fax service in NT, change its

Start Up Type

to Manual.

Using the Flash Wizard

1. Use Windows Explorer to copy the new .Hex file (which you downloaded from the
Multi-Tech web site) to the folder in which the

2. Click Start | Programs | Flash Wizard to start the firmware update process. The
program begins by identifying devices attached to your computer.

3. The Wizard displays a list of installed devices able to be flashed with the update.
You may update more than one device in a single procedure. Select the device(s)
you’d like to update and click Next> to continue.

4. Next, the Firmware Update Wizard displays current firmware version information.
The top portion of the window provides port, version and country identification for
the firmware currently installed on your device(s). The
firmware versions available for updating your modem.

a. If your modem’s firmware version number matches or is

number listed in the Hex File list, click Cancel to end the update process.

b. If your modem’s firmware version number is

in the Hex File list, continue with the update process. Select the port for the device
you are updating. Use the list box to select the latest .Hex file version number for
your country and click Next>.

5. The Firmware Update Wizard displays a progress indicator and begins updating
your devices with the new firmware version. When the Wizard finishes the update,
the progress indicator status changes to
button becomes active. Click Finish> to complete the update.

6. When the update completes, the Firmware Update Wizard displays indicating the
device has been successfully updated. Click Next> to close the Wizard.

7. You must restart your computer to make the firmware changes effective for your
modem.

Note: If you are using Windows NT, be certain to enable RAS and your fax program
when the operating system restarts.

Flash Wizard

lower

than the firmware version shown

program was installed.

Hex File

list box displays the

higher

than the version

Programming Complete

, and the Finish>

Step 8: Restore Your Parameters

Your modem has been updated. You can now open your terminal program to reprogram
your modem parameters or to confirm the update by typing ATI in the terminal window.

Multi-Tech Systems, Inc. MT5634ZPX User Guide 46

Appendix C - Global Wizard Configuration Utility

Appendix C - Global Wizard Configuration Utility

If you are using the Global build of the MT5634ZPX modem, before using the device, or if
you operate your modem from a different country than it was originally set up in, you
must configure it for country-specific operation. If you are using Windows 95, 98, or
2000, you may quickly and easily configure your modem for country-specific operation
using Multi-Tech Systems

If you are using a non-Windows operating system, or if you prefer to configure your
Windows based modem for country-specific operation using AT commands, follow the
configuration procedures in the AT Command Reference Guide.

Global Wizard

1. Insert the MT5634ZPX System CD into your CD-ROM drive. The MT5634ZPX
AutoRun dialog box displays:

2. Click the “Initial Setup & Country Selection” icon.

3. Select either Run GlobalWizrd or Install GlobalWizard.

Run GlobalWizard allows you to configure your modem by running Multi-Tech’s

Global Wizard

with Step 4.

configuration utility from the CD. If you select this option, continue

Global Wizard

configuration utility.

If you plan to use your computer from different countries, you may want to select
Install GlobalWizard to install the configuration utility to your hard drive and add the

Global Wizard

Once you’ve installed Global Wizard to your hard drive, you may use the Global
Wizard by selecting Start | Programs | Global Wizard.

4. The Global Wizard dialog box displays, prompting you to begin the configuration
process.

Click Next>.

5. Wait while the wizard searches for your modem (this process may take a couple of
minutes).

to your Start Menu.

Multi-Tech Systems, Inc. MT5634ZPX User Guide 47

Appendix C - Global Wizard Configuration Utility

6. The Global Wizard dialog box indicates the modem has been identified.

click Next>.

7. An informational message appears indicating that the country list provided within
the Global Wizard application does not indicate that the modem you are using is
approved for use in that country*. Refer to Multi-Tech System’s web site at
www.multitech.com for the most up-to-date country approval information.

Click OK to continue.

8. The Global Wizard prompts you to select the country to configure the modem for.

9. Scroll through the country list and highlight the country from which you’ll operate
the modem.

10. The Global Wizard dialog box displays the country which you have selected.

Click Next>.

Multi-Tech Systems, Inc. MT5634ZPX User Guide 48

Appendix C - Global Wizard Configuration Utility

11. The Global Wizard dialog box indicates it will set the homologation parameters for
the country you have selected.

If the correct country is displayed, click Next> to continue; otherwise, click the
<Back button and make the appropriate country selection.

12. The Global Wizard dialog box displays asking you to wait while it sets the
homologation parameters for the selected country.

13. The Global Wizard indicates the homologation parameters have been successfully
set for the country you selected.

Click Finish to exit the Global Wizard.

Multi-Tech Systems, Inc. MT5634ZPX User Guide 49

Appendix D - ASCII Conversion Chart

Appendix D - ASCII Conversion Chart

CTRL CODEHEX DEC CODEHEX DEC CODEHEX DEC CODEHEX DEC

@ NUL 00 0 SP 20 32 @ 40 64 ` 60 96

A SOH 01 1 ! 21 33 A 41 65 a 61 97
B STX 02 2 " 22 34 B 42 66 b 62 98
C ETX 03 3 # 23 35 C 43 67 c 63 99
D EOT 04 4 $ 24 36 D 44 68 d 64 100
E ENQ 05 5 % 25 37 E 45 69 e 65 101
F ACK 06 6 & 26 38 F 46 70 f 66 102
G BEL 07 7 ’ 27 39 G 47 71 g 67 103
H BS 08 8 ( 28 40 H 48 72 h 68 104

I HT 09 9 ) 29 41 I 49 73 i 69 105
J LF 0A 10 * 2A 42 J 4A 74 j 6A 106
K VT 0B 11 + 2B 43 K 4B 75 k 6B 107
L FF 0C 12 , 2C 44 L 4C 76 l 6C 108

M CR 0D 13 - 2D 45 M 4D 77 m 6D 109
N SO 0E 14 . 2E 46 N 4E 78 n 6E 110
O SI 0F 15 / 2F 47 O 4F 79 o 6F 111

P DLE 10 16 0 30 48 P 50 80 p 70 112

Q DC1 11 17 1 31 49 Q 51 81 q 71 113
R DC2 12 18 2 32 50 R 52 82 r 72 114

S DC3 13 19 3 33 51 S 53 83 s 73 115
T DC4 14 20 4 34 52 T 54 84 t 74 116

U NAK 15 21 5 35 53 U 55 85 u 75 117

V SYN 16 22 6 36 54 V 56 86 v 76 118

W ETB 17 23 7 37 55 W 57 87 w 77 119

X CAN 18 24 8 38 56 X 58 88 x 78 120
Y EM 19 25 9 39 57 Y 59 89 y 79 121
ZSUB 1A26 : 3A58Z 5A90 z 7A122

[ ESC 1B 27 ; 3B 59 [ 5B 91 { 7B 123

\ FS 1C 28 < 3C 60 \ 5C 92 | 7C 124

] GS 1D 29 = 3D 61 ] 5D 93 } 7D 125

^ RS 1E 30 > 3E 62 ^ 5E 94 ~ 7E 126
_ US 1F 31 ? 3F 63 _ 5F 95 DEL 7F 127

NUL Null, or all zeros VT Vertical Tab SYN Sync.
SOH Start of Header FF Form Feed ETB End Transmission Block
STX Start of Text CR Carriage Return CAN Cancel
ETX End of Text SO Shift Out EM End of Medium
EOT End of Transmission SI Shift In SUB Substitute
ENQ Enquiry DLE Data Link Escape ESC Escape
ACK Acknowledge DC1 Device Control 1 S File Separator
BEL Bell or Alarm DC2 Device Control 2 GS Group Separator
BS Backspace DC3 Device Control 3 RS Record Separator
HT Horizontal Tab DC4 Device Control 4 US Unit Separator
LF Line Feed NAK Negative Acknowledge DEL Delete

Multi-Tech Systems, Inc. MT5634ZPX User Guide 50

Glossary

A

Analog signal: A waveform which has amplitude, frequency and

phase, and which takes on a range of values between its
maximum and minimum points.

Analog Transmission: One of two types of telecommunications
which uses an analog signal as a carrier of voice, data, video, etc.
An analog signal becomes a carrier when it is modulated by
altering its phase, amplitude and frequency to correspond with the
source signal. Compare with digital transmission.

Application Program Interface (API): A software module created
to allow dissimilar, or incompatible applications programs to
transfer information over a communications link. APIs may be
simple or complex; they are commonly required to link PC
applications with mainframe programs.

ASCII (American Standard Code for Information Interchange)
(pronounced “askey”): A binary code for data that is used in

communications and in many computers and terminals. The code
is used to represent numbers, letters, punctuation and control
characters. The basic ASCII code is a 7-bit character set which
defines 128 possible characters. The extended ASCII file provides
255 characters.

Asynchronous Transfer Mode (ATM): A very high-speed method
of transmission that uses fixed-size cells of 53 bytes to transfer
information over fiber; also known as cell relay.

AT Commands: A standard set of commands used to configure
various modem parameters, establish connections and
disconnect. The “AT” is used to get the “attention” of the modem
before the actual command is issued.

Availability: The measure of the time during which a circuit is
ready for use; the complement of circuit “outage” (100% minus %
outage = % available).

B

Babble: unexpected bus activity that persists beyond a specified

point in a frame.
Backbone: 1. A set of nodes and their interconnecting links

providing the primary data path across a network. 2. In a local
area network multiple-bridge ring configuration, a high-speed link
to which the rings are connected by means of bridges. A backbone
may be configured as a bus or as a ring. 3. In a wide area
network, a high-speed link to which nodes or data switching
exchanges (DSEs) are connected. 4. A common distribution core
that provides all electrical power, gases, chemicals, and other
services to the sectors of an automated wafer processing system.

Background: An activity that takes place in the PC while you are
running another application. In other words, the active user
interface does not correspond to the ‘background’ task.

Bandwidth: the amount of data transmitted per unit of time,
typically bits per second (bps) or bytes per second (Bps).

Bell Operating Companies (BOC): The family of corporations
created during the divestiture of AT&T. BOCs are independent
companies which service a specific region of the US. Also called
Regional Bell Operating Companies (RBOCs).

Bell Pub 41450: The Bell publication defining requirements for
data format conversion, line conditioning, and termination for
direct DDS connection.

Bell Pub 62310: The Bell publication defining requirements for
data format conversion, line conditioning, and termination for
direct DDS connection.

Binary Synchronous Communication (BSC): A form of
telecommunication line control that uses a standard set of
transmission control characters and control character sequences,
for binary synchronous transmission of binary-coded data between
stations.

Glossary

Bit (Binary digit): A bit is the basis of the binary number system.

It can take the value of 1 or 0. Bits are generally recognized as the
electrical charge generated or stored by a computer that represent
some portion of usable information.

Bps (bits per second): A unit to measure the speed at which data
bits can be transmitted or received. Bps differs from baud when
more than one bit is represented by a single cycle of the carrier.

Bridges: 1. A functional unit that interconnects two local area
networks that use the same logical link protocol but may use
different medium access control protocols. 2. A functional unit that
interconnects multiple LANs (locally or remotely) that use the
same logical link control protocol but that can use different
medium access control protocols. A bridge forwards a frame to
another bridge based on the medium access control (MAC)
address. 3. In the connection of local loops, channels, or rings, the
equipment and techniques used to match circuits and to facilitate
accurate data transmission.

Buffer: A temporary storage register or Random Access Memory
(RAM) used in all aspects of data communications which prevents
data from being lost due to differences in transmission speed.
Keyboards, serial ports, muxes and printers are a few examples of
the devices that contain buffers.

Bus: A common channel between hardware devices either
internally between components in a computer, or externally
between stations in a communications network.

Bus Enumeration: Detecting and identifying Universal Serial Bus
devices.

Byte: The unit of information a computer can handle at one time.
The most common understanding is that a byte consists of 8
binary digits (bits), because that’s what computers can handle. A
byte holds the equivalent of a single character (such as the letter
A).

C

Call Setup Time: The time to establish a circuit-switched call

between two points. Includes dialing, wait time, and CO/long
distance service movement time.

Capabilities: Those attributes of a Universal Serial Bus device
that are administerable by the host.

Carrier Group Alarm (CGA): A T1 service alarm generated by a
channel bank when an OOF condition occurs for a predefined
length of time (usually 300mS to 2.5 seconds). The CGA causes
the calls using a trunk to be dropped and for trunk conditioning to
be applied.

Carrier signal: An analog signal with known frequency, amplitude
and phase characteristics used as a transport facility for useful
information. By knowing the original characteristics, a receiver can
interpret any changes as modulations, and thereby recover the
information.

CCITT (Consultative Committee for International Telephone
and Telegraph): An advisory committee created and controlled by

the United Nations and headquartered in Geneva whose purpose
is to develop and to publish recommendations for worldwide
standardization of telecommunications devices. CCITT has
developed modem standards that are adapted primarily by PTT
(post, telephone and telegraph) organizations that operate phone
networks of countries outside of the U.S. See also ITU.

Central Office (CO): The lowest, or most basic level of switching
in the PSTN (public switched telephone network). A business
PABX or any residential phone connects to the PSTN at a central
office.

Centrex: A multi-line service offered by operating telcos which
provides, from the telco CO, functions and features comparable to
those of a PBX for large business users. See also “Private Branch
Exchange”, “Exchange”.

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Glossary

Channel: A data communications path between two computer

devices. Can refer to a physical medium (e.g., UTP or coax), or to
a specific carrier frequency.

Channel Bank: A device that acts as a converter, taking the digital
signal from the T1 line into a phone system and converting it to
the analog signals used by the phone system. A channel bank acts
as a multiplexer, placing many slow-speed voice or data
transactions on a single high-speed link.

Characteristics: Those qualities of a Universal Serial Bus device
that are unchangeable; for example, the device class is a device
characteristic.

Circuit-switched Network: A technology used by the PSTN that
allocates a pair of conductors for the exclusive use of one
communication path. Circuit switching allows multiple
conversations on one talk path only if the end-users multiplex the
signals prior to transmission.

Circuit Switching: The temporary connection of two or more
communications channels using a fixed, non-shareable path
through the network. Users have full use of the circuit until the
connection is terminated.

Clear Channel: A transmission path where the full bandwidth is
used (i.e., no bandwidth needed for signaling, carrier framing or
control bits). A 64 Kbps digital circuit usually has 8 Kbps used for
signaling. ISDN has two 64 Kbps circuits, and a 16 Kbps packet
service of which part is used for signaling on the 64K channels.

Client-Server: In TCP/IP, the model of interaction in distributed
data processing in which a program at one site sends a request to
a program at another site and awaits a response. The requesting
program is called a client; the answering program is called a
server.

Cluster Controller: A device that can control the input/output
operations of more than one device connected to it. A cluster
controller may be controlled by a program stored and executed in
the unit, or it may be entirely controlled by hardware.

Committed Burst Size: The maximum number of bits that the
frame relay network agrees to transfer during any measurement
interval.

Committed Information Rate (CIR): An agreement a customer
makes to use a certain minimum data transmission rate (in bps).
The CIR is part of the frame relay service monthly billing, along
with actual usage, that users pay to their frame relay service
provider.

Compression: 1. The process of eliminating gaps, empty fields,
redundancies, and unnecessary data to shorten the length of
records or blocks. 2. In SNA, the replacement of a string of up to
64-repeated characters by an encoded control byte to reduce the
length of the data stream to the LU-LU session partner. The
encoded control byte is followed by the character that was
repeated (unless that character is the prime compression
character). 3. In Data Facility Hierarchical Storage Manager, the
process of moving data instead of allocated space during
migration and recall in order to release unused space. 4. Contrast
with decompression.

COMx Port: A serial communications port on a PC.
Congestion: A network condition where there is too much data

traffic. The ITU I.233 standard defines congestion managemennt
in terms of speed and burstiness.

Congestion notification: The function in frame relay that ensures
that user data transmitted at a rate higher than the CIR are
allowed to slow down to the rate of the available network
bandwidth.

Consecutive Severely Errored Seconds (CSES): An error
condition that occurs when from 3 to 9 SES (Severely Errored
Seconds) are logged consecutively.

Customer Premise Equipment (CPE): The generic term for data
comm and/or terminal equipment that resides at the user site and
is owned by the user with the following exclusions: Over voltage
protection equipment, inside wiring, coin operated or pay
telephones, “company-official” equipment, mobile telephone
equipment, “911” equipment, equipment necessary for the
provision of communications for national defense, or multiplexing
equipment used to deliver multiple channels to the customer.

D

Data Communications Equipment (DCE): Any device which

serves as the portal of entry from the user equipment to a
telecommunications facility. A modem is a DCE for the telephone
network (PSTN) that is commonly on site at the user’s premises.
Packet Switched Networks have another level of DCE which is
most often located at a central office.

Data Link Connection Identifier (DLCI): One of the six
components of a frame relay frame. Its purpose is to distinguish
separate virtual circuits across each access connection. Data
coming into a frame relay node is thus allowed to be sent across
the interface to the specified “address”. The DLCI is confirmed and
relayed to its destination, or if the specification is in error, the
frame is discarded.

Dataphone Digital Service (DDS): A private line digital service
that offers 2400, 4800, 9600 and 56 Kbps data rates on an inter­LATA basis by AT&T and on an intra-LATA basis by the BOCs.

Data Service Unit (DSU): A device that provides a digital data
service interface directly to the data terminal equipment. The DSU
provides loop equalization, remote and local testing capabilities,
and a standard EIA/CCITT interface.

Dedicated Line: A communication line that is not switched. The
term leased line is more common.

Default: This is a preset value or option in software packages, or
in hardware configuration, that is used unless you specify
otherwise.

Default Address: an address defined by the Universal Serial Bus
Specification and used by a Universal Serial Bus device when it is
first powered or reset. The default address is 00h.

Default Pipe: the message pipe created by Universal Serial Bus
system software to pass control and status information between
the host and a Universal Serial Bus device’s Endpoint 0.

Device: a logical or physical entity that performs a function. The
actual entity described depends on the context of the reference. At
the lowest level, device may refer to a single hardware
component, as in a memory device. At a higher level, it may refer
to a collection of hardware components that perform a particular
function, such as a Universal Serial Bus interface device. At an
even higher level, device may refer to the function performed by
an entity attached to the Universal Serial Bus; for example, a data/
FAX modem device. Devices may be physical, electrical,
addressable, and logical. When used as a non-specific reference,
a Universal Serial Bus device is either a hub or a function.

Device Address: the address of a device on the Universal Serial
Bus. The Device Address is the Default Address when the
Universal Serial Bus device is first powered or reset. Hubs and
functions are assigned a unique Device Address by Universal
Serial Bus software.

Device driver: Software that controls how a computer
communicates with a device, such as a printer or mouse.

Digital Cross-connect System (DCS): The CO device which
splits and redistributes the T1 bandwidth. the DCS takes time slots
from various T1 lines and alters them to provide the needed
connectivity. DCS connections are made with software at an
administrator’s workstation.

Digital Data: Information represented by discrete values or
conditions (contrast “Analog Data”).

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Glossary

Digital Loopback: A technique used for testing the circuitry of a

communications device. Can be initiated locally, or remotely (via a
telecommunications device). The tested device decodes and
encodes a received test message, then echoes the message
back. The results are compared with the original message to
determine if corruption occurred en route.

Digital PBX: A Private Branch Exchange that operates internally
on digital signals. See also “Exchange”.

Digital Service, level 0 (DS0): The world-wide standard speed
(64 Kbps) for digital voice conversation using PCM (pulse coded
modulation).

Digital Service, level 1 (DS1): The 1.544M bps voice standard
(derived from an older Bell System standard) for digitized voice
transmission in North America. The 1.544M bps consists of 24
digitally-encoded 64 Kbps voice channels (north America) and

2.048M bps (30 channels) elsewhere.
Digital Signal: A discrete or discontinuous signal (e.g., a

sequence of voltage pulses). Digital devices, such as terminals
and computers, transmit data as a series of electrical pulses which
have discrete jumps rather than gradual changes.

Digital Signaling Rates (DSn): A hierarchical system for
transmission rates, where “DS0” is 64 Kbps (equivalent to ISDN B
channel), and DS1 is 1.5 Mbps (equivalent to ISDN PRI).

Digital Transmission: A method of electronic information
transmission common between computers and other digital
devices. Analog signals are waveforms: a combination of many
possible voltages. A computer’s digital signal may be only “high” or
“low” at any given time. Therefore, digital signals may be “cleaned
up” (noise and distortion removed) and amplified during
transmission.

Digitize: To convert an analog signal to a digital signal.
DIP switch (pronounced “dip switch”): A set of tiny toggle

switches, built into a DIP (dual in-line package), used for setting
configurable parameters on a PCB (printed circuit board).

Downstream: The direction of data flow from the host or away
from the host. A downstream port is the port on a hub electrically
farthest from the host that generates downstream data traffic from
the hub. Downstream ports receive upstream data traffic.

Driver: When referring to hardware, an I/O pad that drives an
external load. When referring to software, a program responsible
for interfacing to a hardware device; that is, a device driver.

Drop and Insert: The process where a portion of information
carried in a transmission system is demodulated (“Dropped”) at an
intermediate point and different information is included (“Inserted”)
for subsequent transmission.

DTE (Data Terminal Equipment): A term used to include any
device in a network which generates, stores or displays user
information. DTE is a telecommunications term which usually
refers to PCs, terminals, printers, etc.

DTMF (Dual-Tone MultiFrequency): A generic push-button
concept made popular by AT&T TouchTone.

DWORD: Double word. A data element that is 2 words, 4 bytes, or
32 bits in size.

Dynamic Insertion and Removal: the ability to attach and
remove devices while the host is in operation.

E

E&M: A telephony trunking system used for either switch-to-

switch, or switch-to-network, or computer/telephone system-to­switch connection.

EIA: The Electronics Industries Association is a trade organization
in Washington, DC that sets standards for use of its member
companies. (See RS-232, RS-422, RS530.)

Encapsulation: A technique used by network-layer protocols in
which a layer adds header information to the protocol data unit
from the preceding layer. Also used in “enveloping” one protocol
inside another for transmission. For example, IP inside IPX.

End User: The user of a host.
Endpoint: See Device Endpoint.
Endpoint Address: The combination of a Device Address and an

Endpoint Number on a Universal Serial Bus device.
Endpoint Number: A unique pipe endpoint on a Universal Serial

Bus device.
Ethernet: A 10-megabit baseband local area network that allows

multiple stations to access the transmission medium at will without
prior coordination, avoids contention by using carrier sense and
deference, and resolves contention by using collision detection
and transmission. Ethernet uses carrier sense multiple access with
collision detection (CSMA/CD).

Excess Zeros: A T1 error condition that is logged when more than
15 consecutive 0s or fewer than one 1 bit in 16 bits occurs.

Exchange: A unit (public or private) that can consist of one or
more central offices established to serve a specified area. An
exchange typically has a single rate of charges (tariffs) that has
previously been approved by a regulatory group.

Exchange Area: A geographical area with a single uniform set of
charges (tariffs), approved by a regulatory group, for telephone
services. Calls between any two points within an exchange area
are local calls. See also “Digital PBX”, “PBX”.

Exchange Termination (ET): The carrier’s local exchange switch.
Contrast with “Loop Termination - LT”.

Explicit Congestion Management: The method used in frame
relay to notify the terminal equipment that the network is overly
busy. The use of FECN and BECN is called explicit congestion
management. Some end-to-end protocols use FECN or BECN, but
usually not both options together. With this method, a congestion
condition is identified and fixed before it becomes critical. Contrast
with “implicit congesion”.

Extended Super Frame (ESF): One of two popular formats for
framing bits on a T1 line. ESF framing has a 24-frame super­frame, where robbed bit signaling is inserted in the LSB (bit 8 of
the DS-0 byte) of frames 6, 12, 18 and 24. ESF has more T1 error
measurement capabilities than D4 framing. Both ESF and B8ZS
are typically offered to provide clear channel service.

F

Failed Seconds: A test parameter where the circuit is unavailable

for one full second.
Failed Signal: A T1 test parameter logged when there are more

than 9 SES (Severely Errored Seconds).
Fax (facsimile): Refers to the bit-mapped rendition of a graphics-

oriented document (fax) or to the electronic transmission of the
image over telephone lines (faxing). Fax transmission differs from
data transmission in that the former is a bit-mapped approximation
of a graphical document and, therefore, cannot be accurately
interpreted according to any character code.

Firmware: A category of memory chips that hold their content
without electrical power, they include ROM, PROM, EPROM and
EEPROM technologies. Firmware becomes “hard software” when
holding program code.

Foreground: The application program currently running on and in
control of the PC screen and keyboard. The area of the screen
that occupies the active window. Compare with “background”.

Fractional T1 (FT1): A digital data transmission rate between 56
Kbps (DS0 rate) and 1.544M bps (the full T1 rate - in North
America). FT1 is typically provided on 4-wire (two copper pairs)
UTP. Often used for video conferencing, imaging and LAN
interconnection due to its low cost and relatively high speed. FT1
rates are offered in 64 Kbps multiples, usually up to 768 Kbps.

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Glossary

Frequency: A characteristic of an electrical or electronic signal

which describes the periodic recurrence of cycles. Frequency is
inversely proportional to the wavelength or pulse width of the
signal (i.e., long wavelength signals have low frequencies and
short wavelength signals yield high frequencies).

Foreign Exchange (FX): A CO trunk with access to a distant CO,
allowing ease of access and flat-rate calls anywhere in the foreign
exchange area.

Foreign Exchange Office (FXO): Provides local telephone
service from a CO outside of (“foreign” to) the subscriber’s
exchange area. In simple form, a user can pick up the phone in
one city and receive a tone in the foreign city. Connecting a POTS
telephone to a computer telephony system via a T1 link requires a
channel bank configured for the FX connection. To generate a call
from the POTS set to the computer telephony system, a FXO
connection must be configured.

Foreign Exchange Station (FXS): See FX, FXO. To generate a
call from the computer telephony system to the POTS set, an FXS
connection must be configured.

Forward Explicit Congestion Notification (FECN): A bit that
tells you that a certain frame on a particular logical connection has
encountered heavy traffic. The bit provides notification that
congestion-avoidance procedures should be initiatedin the same
direction of the received frame. See also BECN (Backward Explicit
Congestion Notification).

Function: A Universal Serial Bus device that provides a capability
to the host. For example, an ISDN connection, a digital
microphone, or speakers.

G

Gateway: 1. A functional unit that interconnects two computer

networks with different network architectures. A gateway connects
networks or systems of different architectures. A bridge
interconnects networks or systems with the same or similar
architectures. 2. A network that connects hosts.

Graphical User Interface (GUI): A type of computer interface
consisting of a visual metaphor of a real-world scene, often of a
desktop. Within that scene are icons, representing actual objects,
that the user can access and manipulate with a pointing device.

H

Handshaking: A process that two modems go through at the time

of call setup to establish synchronization over the data
communications link. It is a synchronization and negotiation
process accomplished by the exchange of predefined, mutually
recognized control codes.

Hexadecimal: A base 16 numbering system used to represent
binary values. Hex uses the numbers 0-9 and the letters A-F:
usually notated by an “h” (e.g., “4CF h”, read “four charley fox,
hex”). The result is that one hex digit represents a 4-bit value.

High-level Data Link Control (HDLC): An ISO standard, bit­oriented data communications protocol that provides nearly error­free data transfers.

Host: The host computer system where the Universal Serial Bus
host controller is installed. This includes the host hardware
platform (CPU, bus, etc.) and the operating system in use.

Host Controller: The host’s Universal Serial Bus interface. A
hardware device that provides the interface to the Host Controller
Driver (HCD) and the USB bus.

Host Controller Driver (HCD): Software that provides an
interface to the USB Driver and the Host Controller. (The interface
to the Host Controller is defined by the OHCI spec.

I

Implicit congestion management: A method of informing the

terminal that the network is busy. This method relies on the end­system protocol to detect and fix the congestion problem. (TCP/IP
is an example of a protocol using only implicit congestion
management.) See also “explicit congestion management”.

In-band: Refers to the type of signalling over the conversion path
on an ISDN call. Contrast “out-of-band”.

Insufficient Ones: A T1 error condition that is logged when fewer
than one 1 in 16 0s or less than 12.5 % average 1s density is
received.

Inter Exchange Carrier (IEC): The long distance company (LE)
who’s central office provides the point of reference for T1 access.
Any common carrier authorized by the FCC to carry customer
transmissions between LATAs.

Internet: Refers to the computer network of many millions of
university, government and private users around the world. Each
user has a unique Internet Address.

Internet Address (IP Address): A unique 32-bit address for a
specific TCP/IP host on a network. Normally printed in dotted
decimal format (e.g., 129.128.44.227).

Internet Protocol (IP): A protocol used to route data from its
source to its destination in an Internet enviroment. The Internet
Protocol was designed to connect local area networks. Although
there are many protocols that do this, IP refers to the global
system of interconnecting computers. It is a highly distributed
protocol (each machine only worries about sending data to the
next step in the route).

Internetwork Packet Exchange (IPX): A NetWare
communications protocol used to route messages from one node
to another. IPX packets include network addresses and can be
routed from one network to another. An IPX packet can
occasionally get lost when crossing networks, thus IPX does not
guarantee delivery of a complete message. Either the application
has to provide that control, or NetWare’s SPX protocol must be
used.

Interoperable: Devices from different vendors that can exchange
information using a standard’s base protocol.

Interrupt Request: A hardware signal that allows a device to
request attention from a host. The host typically invokes an
interrupt service routine to handle the condition which caused the
request.

I/O Addresses: Locations within the I/O address space of your
computer used by a device, such as an expansion card, a serial
port, or an internal modem. The address is used for
communication between software and a device.

IRQ Level (Interrupt Request Level): The notification a
processor receives when another portion of the computer’s
hardware requires its attention. IRQs are numbered so that the
device issuing the IRQ can be identified, and so IRQs can be
prioritized.

Isochronous data: Information delivered in a continuous stream
at a steady rate.

ISA (Industry Standards Architecture) (pronounced “ice a”):

The classic 8 or 16-bit architecture introduced with IBM’s PC-AT
computer.

ISDN (Integrated Services Digital Network): An International
telecommunications standard for transmitting voice, video and
data over a digital communications line. ISDN is a world-wide
telecommunications service that uses digital transmission and
switching technology to support voice and digital data
communications. Frame relay was partially based on ISDN’s data
link layer protocol (LAPD). Frame relay can be used to transmit
across ISDN services offering circuit-switched connection at 64
Kbps and higher speeds. Contrast Public Switched Telephone
Network (PSTN).

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Glossary

ITU-TSS (formerly CCITT): International Telecommunications

Union-Telecommunications Sector; the United Nations
organization that prepares standards (“Recommendations”) for
resolving communications issues and problems.

J

No Entries.

K

Key Telephone System (KTS): Phone devices with multiple

buttons that let you select incoming or outgoing CO phone lines
directly. Similar in operation to a PBX, except with a KTS you don’t
have to dial a “9” to call outside the building.

Key Service Unit (KSU): A small device containing the switching
electronics for a business key telephone system (KTS).

Key Set: A phone set with several buttons for call holding, line
pickup, intercom, autodialing, etc. Also called a touchtone phone
(Ericsson) and a KTS (Key Telephone Set).

L

LAPB: Link Access Procedure Balanced; based on the X.25 Layer

2 specification. A full-duplex, point-to-point, bit-synchronous
protocol commonly used as a data link control protocol to interface
X.25 DTEs. LAPB is the link initialization procedure that
establishes and maintains communications between the DTE and
the DCE.

LAPD: Link Access Protocol for the D-Channel; based on the
ISDN Q.921 specification. A full-duplex point-to-point bit­synchronous link-level protocol for ISDN connections; different
from LAPB in its framing sequence. Transmission is in units called
“frames”, and a frame may contain one or more X.25 packets.

Line Coding: The representation of 1s and 0s on a T1 line. The
two methods of line coding commonly used, B8ZS and AMI, differ
in the restrictions placed on user data. T1 line coding ensures that
sufficient timing information is sent with the digital signal to ensure
recovery of all the bits at the far end. Timing information on the T1
line is included in the form of 1s in the data stream; a long string
of 0s in the data stream could cause problems recovering the
data.

Line Termination (LT): The electronics at the ISDN network side
of the user/network interface that complements the NT1 at the
user side. The LT and the NT1 together provide the high-speed
digital line signals required for BRI access.

Listed Directory Number (LDN): The main number assigned by
the telco; the number listed in the phone directory and also
provided by Directory Assistance. Some devices can have more
than one LDN, such as ISDN devices that have one LDN for voice
and another LDN for data.

Local Area Network (LAN): 1. A computer network located on a
user’s premises within a limited geographical area.
Communication within a local area network is not subject to
external regulations; however, communication across the LAN
boundary may be subject to some form of regulation. 2. A LAN
does not use store-and-forward techniques. 3. A network in which
a set of devices are connected to one another for a
communication and that can be connected to a larger network.

Local Access and Transport Area (LATA): A post-divestiture
geographical area generally equivalent to a Standard Metropolitan
Statistical Area. At divestiture, the territory served by the Bell
system was divided into approximately 161 LATAs. The Bell
Operating Companies (BOCs) provide Intra-LATA services.

Local Exchange Carrier (LEC): The local phone company which
provides local (i.e., not long distance) transmission services. AKA
“telco”. LECs provide T1 or FT1 access to LDCs (unless the T1
circuit is completely intra-LATA). Inter-LATA T1 circuits are made
up of a combination of Access and Long Haul facilities.

Local Management Interface (LMI): A specification for frame
relay equipment that defines status information exchange.

Local Loop: A transmission path, typically twisted-pair wire,
between an individual subscriber and the nearest public
telecommunications network switching center. The wires provide
ISDN service, but require an NT1 at the user end and an LT at the
network end. (AKA, “loop” or “subscriber loop”.)

Logical Link Control (LLC2): In a local area network, the
protocol that governs the exchange of transmission frames
between data stations independently of how the transmission
medium is shared. The LLC2 protocol was developed by the IEEE
802 commitee and is common to all LAN standards.

Logical Unit (LU): A type of network accessible unit that enables
end users to gain access to network resources and communicate
with each other.

Long Haul: The T1 element that connects to the Access portion of
the long distance company’s (LDC’s) central office. The LDC is
commonly called the point of presence (POP). Each LDC has a
number of POPs, located throughout the country. The LDC is also
called an IEC (Inter Exchange Carrier).

Long Haul Communications: The type of phone call reaching
outside of a local exchange (LE).

M

Management Information Base (MIB): A database of network

management information used by the Common Management
Information Protocol (CMIP) and the Simple Network Management
Protocol (SNMP).

Megacom: An AT&T service with a normal WATS line (typically
T1) between the customer premise and the AT&T serving class 4
CO are the customer’s responibility.

MegaLink: BellSouth’s leased T1 service.
Message: Associated with such terms as packet, frame, and

segment. 1. In information theory, an ordered series of characters
intended to convey information. 2. An assembly of characters and
sometimes control codes that is transferred as an entry from an
originator to one or more recipients.

Message Pipe: A pipe that transfers data using a request/data/
status paradigm. The data has an imposed structure which allows
requests to be reliably identified and communicated.

Modem: A communications device that enables a computer to
transmit information over a phone line. It converts the computer’s
digital signals into analog signals to send over a phone line and
converts them back to digital signals at the receiving end. Modems
can be internal and fit into an expansion slot, or external and
connect to a serial port.

Multiplexer (Mux): 1. A device that takes several input signals
and combines them into a single output signal in such a manner
that each of the input signals can be recovered. 2. A device
capable of interleaving the events of two or more activities or
capable of distributing the events of an interleaved sequence to
the respective activities. 3. Putting multiple signals on a single
channel.

Multiprotocol: A device that can interoperate with devices utilizing
different network protocols.

Multithreading: The ability of a software system to be able to
handle more than one transaction concurrently. This is contrasted
to the case where a single transaction is accepted and completely
processed befor the next transaction processing is started.

Multi-Tech Systems, Inc. MT5634ZPX User Guide 56

N

Network: A group of computers connected by cables or other

means and using software that enables them to share equipment,
such as printers and disk drives to exchange information.

Node: Any point within a network which has been assigned an
address.

O

OHCI (OpenHCI): Open Host Controller Interface Specification for

USB. All transfers on the USB are initiated by the host system’s
host controller. The host controller is responsible for controlling
traffic on the USB and can be appropriately programmed to
transfer data to and from USB devices. This is typically a PCI
device that can be programmed to run a given schedule of
transfers on the USB and bus master the results into memory for
processing by the host software. There are currently two
standards for host controllers: OpenHCI (OHCI or Open Host
Controller Interface) and UHCI (Universal Host Controller
Interface). Both these standards define register level interfaces of
the host controller to PCI bus. Bandwidth allocation over the USB
is software managed and is done by the programming of the host
controller.

Object-Oriented: A method for structuring programs as
hierarchically organized classes describing the data and
operations of objects that may interact with other objects.

Office Channel Unit - Data Port (OCU-DP): The CO channel
bank used as the interface between the customer’s DSU and the
channel bank.

Off-hook: The condition of a device which has accessed a phone
line (with or without using the line). In modem use, this is
equivalent to a phone handset being picked up. Dialing and
transmission are allowed, but incoming calls are not answered.
Contrast “on-hook”.

Off Premise Extension (OPX): An extension or phone that
terminates in a location other than that of the PBX. Commonly
used to provide a corporate member with an extension of the PBX
at home.

Ones Density: The measure of the number of logical 1s on a T1
line compared to a given total number of bits on that line; used for
timing information in data recovery in AMI and B8ZS.

On-Hook: The condition of a device which has not accessed a
phone line. In modem use, this is equivalent to a telephone
handset that has not been picked up. In other words, it can receive
an incoming call. Contrast “off-hook”.

Open Shortest Path First (OSPF): A hierarchical Interior
Gateway Protocol (IGP) routing algorithm for IP that is a proposed
standard for the Internet. OSPF incorporates least-cost routing,
equal-cost routing, and load balancing.

Outage: The measure of the time during which a circuit is not
available for use due to service interrupt. Outage is the
complement of circuit “availability” (100% minus % available = %
outage).

Out-of-band: Signaling that is separated from the channel
carrying the information (e.g., the voice/data/video signal is
separate from the carrier signal). Dialing and various other
“supervisory” signals are included in the signaling element.
Contrast “In-band” signaling.

Out of Frame (OOF): A T1 alarm condition that is logged on the
loss of 2, 3 or 4 of 5 consecutive FT framing bits.

Glossary

P

Packet: 1. In data communication, a sequence of binary digits,

including data and control signals, that is transmitted and switched
as a composite whole. The data, control signals and, possibly,
error control information are arranged in a specific format. 2.
Synonymous with data frame. 3. In TCP/IP, the unit of data passed
across the interface between the Internet layer and the link layer. A
packet includes an IP header and data. A packet can be a
complete IP datagram or a fragment of an IP diagram. 4. In X.25,
a data transmission information unit. A group of data and control
characters, transferred as a unit, determined by the process of
transmission. Commonly used data field lengths in packets are
128 or 256 bytes. 5. The field structure and format defined in the
CCITT X.25 recommendation.

Packet Assembler/Dissembler (PAD): Used by devices to
communicate over X.25 networks by building or stripping X.25
information on or from a packet.

Packet Data: The information format (“packetized”) used for
packet-mode calls.

Packet Mode: Refers to the switching of chunks of information for
different users using statistical multiplexing to send them over the
same transmission facility.

Parity bit: An extra bit attached to each byte of synchronous data
used to detect errors in transmission.

Permanent Virtual Circuit (PVC): A connection between two
endpoints dedicated to a single user. In ISDN, PVCs are
establised by network administration and are held for as long as
the user subscribes to the service.

Physical Unit (PU): The component that manages and monitors
the resources (such as attached links and adjacent link stations)
associated with a node, as requested by an SSCP via an SSCP­PU session. An SSCP activates a session with the physical unit in
order to indirectly manage, through the PU, resources of the node
such as attached links. This term applies to type 2.0, type 4, and
type 5 nodes only.

Pipe: A logical abstraction representing the association between
an endpoint on a device and software on the host. A pipe has
several attributes; for example, a pipe may transfer data as
streams (Stream Pipe) or messages (Message Pipe).

Plug and Play (PnP): A technology for configuring I/O devices to
use non-conflicting resources in a host. Resources managed by
Plug and Play include I/O address ranges, memory address
ranges, IRQs, and DMA channels.

Point of Presence (POP): The central office’s end points of the
long distance carriers.

Point-to-Point Protocol (PPP): A protocol that lets a PC user
access TCP/IP (Internet memeber) using an ISDN terminal
adapter or a high-speed modem over a standard phone line.

Polling: Asking multiple devices, one at a time, if they have any
data to transmit.

Port: Point of access to or from a system or circuit. For Universal
Serial Bus, the point where a Universal Serial Bus device is
attached.

Primary Rate Interface (PRI): Used on ISDN. In North America,
and Japan, PRI is one 64Kbps D channel and 23 B channels.
Elsewhere, it is one D channel and 30 B channels.

Primitive: An abstract representation of interaction across the
access points indicating that information is being passed between
the service user and the service provider. The OSI Reference
Model defines four types of primitives: Request, Indication,
Response and Confirm.

Private Branch Exchange (PBX): A phone exchange located on
the customer’s premises. The PBX provides a circuit switching
facility for phone extension lines within the building, and access to
the public phone network. See also “Exchange”.

Multi-Tech Systems, Inc. MT5634ZPX User Guide 57

Glossary

PROM (Programmable Read Only Memory - pronounced
“prom”): A permanent memory chip that can be programmed or

filled by the customer after by the manufacturer has set initial
values. Contrast with ROM.

Protocol: 1. A set of semantic and syntactic rules that determines
the behavior of functional units in achieving communication. 2. In
Open Systems Interconnection architecture, a set of semantic and
syntactic rules that determine the behavior of entities in the same
layer in performing communication functions. 3. In SNA, the
meanings of and the sequencing rules for requests and responses
used for managing the network, transferring data, and
synchronizing the states of network components. 4. Synonymous
with line control discipline.

PSTN (Public Switched Telephone Network): A worldwide public
voice telephone network that is used as a telecommunications
medium for the transmission of voice, data and other information.

Public Data Network (PDN): A packet-switched network that is
available to the public for individual (“subscriber”) use. Typically,
controlled by a government or a national monopoly.

Public Switched Telephone Network (PSTN): The group of
circuit-switching voice carriers, which are commonly used as
analog data communications services.

Pulse Code Modulation (PCM): 1. In data communication,
variation of a digital signal to represent information; for example,
by means of pulse amplitude modulation (PAM), pulse duration
modulation (PDM), or pulse position modulation (PPM). 2.
Transmissions of analog information in digital form through
sampling and encoding the samples with a fixed number of bits.

Pulse dialing: One of two methods of dialing a telephone, usually
associated with rotary-dial phones. Compare with “tone dialing”.

Q

Quantizing: The process of analog-to-digital conversion by

assigning a range, from the contiguous analog values, to a
discrete number.

R

Random Access Memory (RAM): A computer’s primary

workspace. All data must be stored in RAM (even for a short
while), before software can use the processor to manipulate the
data. Before a PC can do anything useful it must move programs
from disk to RAM. When you turn it off, all information in RAM is
lost.

Rate Enforcement: The concept in frame relay where frames sent
faster than the CIR are to be carried only if the bandwidth is
available, otherwise they are to be discarded. (The frame relay
network assumes that anything exceeding the CIR is of low
priority.) Rate enforcement makes sure that the network will not
get so congested that it isn’t able to meet the agreed on CIR.

Recognized Private Operating Agency (RPOA): A corporation,
private or government-controlled, that provides
telecommunications services. RPOAs, such as AT&T, participate
as non-voting members in the CCITT.

Red Alarm: A T1 error condition generated when a local failure
(e.g., loss of synchronization) exists for 2.5 seconds, causing a
Carrier Group Alarm (CGA). See also “Blue Alarm” and “Yellow
Alarm”.

Request for Comment (RFC): A set of papers in which Internet
standards (published and proposed), along with generally­accepted ideas, proposals, research results, etc. are published.

RJ-11: An industry standard interface used for connecting a
telephone to a modular wall outlet; comes in 4-and 6-wire
packages.

RJ-45: An 8-wire modular connector for voice and data circuits.
Root Hub: A Universal Serial Bus hub directly attached to the host

controller. This hub is attached to the host; tier 0.

Root Port: The upstream port on a hub.
Router: A device that connects two networks using the same

networking protocol. It operates at the Network Layer (Layer 3) of
the OSI model for forwarding decisions.

Routing Information Protocol (RIP): A distance vector-based
protocol that provides a measure of distance, or hops, from a
transmitting workstation to a receiving workstation.

RS-232C: An EIA standard for a serial interface between
computers and peripheral devices (modem, mouse, etc.). It uses a
25-pin DB-25, or a 9-pin DB-9 connector. The RS-232 standard
defines the purposes, electrical characteristics and timing of the
signals for each of the 25 lines.

RS-422: The EIA standard for a balanced interface with no
accompanying physical connector. RS-422 products can use
screw terminals, DB9, various DB25, and DB37 connectors.

RS-530: The EIA standard for the mechanical/electrical interface
between DCEs and DTEs transmitting synchronous or
asynchronous serial binary data. RS-530 provides for high data
rates with the same connector used for RS-232; however, it is
incompatible with RS-232.

S

Serial Port: The connector on a PC used to attach serial devices

(those that need to receive data one bit after another), such as a
mouse, a printer or a modem. This consists of a 9- or 25-pin
connector that sends data in sequence (bit by bit). Serial ports are
referred to as “COMx” ports, where x is 1 to 4 (i.e., COM1 through
COM4). A serial port contains a conversion chip called a “UART”
which translates between internal parallel and external serial
formats.

Service: The requirements offered by an RPOA to its customers
to satisfy specific telecommunications needs.

Severely Errored Seconds (SES): Refers to a typical T1 error
event where an error burst occurs (a short term, high bit-error rate
that is self-clearing). Per the ITU-T (CCITT) G.821: any second in
which the BER is less than 1x10 -3 .

Signaling: The process of establishing, maintaining, accounting
for, and terminating a connection between two endpoints (e.g., the
user premises and the telco CO). Central office signals to the user
premises can include ringing, dial tone, speech signals, etc.
Signals from the user’s telephone can include off-hook, dialing,
speech to far-end party, and on-hook signals. In-band signaling
techniques include pulse and tone dialing. With common channel
signaling, information is carried out-of-band.

Simple Network Management Protocol (SNMP): TCP/IP
protocol that allows network management.

Simultaneous Voice Data (SVD): A technology for letting a user
send data via a modem, and use a handset to talk to another user
at the same time over the same connection. The alternative,
making a second call, can be expensive or even impossible. The
uses for SVD are telecommuting, videoconferencing, distant
learning, tech support, etc.

Stop Bit: One of the variables used for timing in asynchronous
data transmission. Depending on the devices, each character may
be trailed by 1, 1.5, or 2 stop bits.

Switched Virtual Circuit (SVC): A data transmission type where
the connection is maintained only until the call is cleared.

Switched Line: In communications, a physical channel
established by dynamically connecting one or more discrete
segments. This connection lasts for the duration of the call, after
which each segment can be used as part of a different channel.
Contrast with leased line.

Multi-Tech Systems, Inc. MT5634ZPX User Guide 58

Glossary

Switched Network: A network in which a temporary connection is

established from one point via one or amore segments.
Synchronous Data Link Control (SDLC): A discipline conforming

to subsets of the Advanced Data Communications Control
Procedures (ADCCP) of the American National Standards Institute
(ANSI) and High-level Data Link Control (HDLC) of the
International Organization for Standardization, for managing
synchronous, code-transparent, serial-by-bit information transfer
over a link connection. Transmission exchanges may be duplex, or
half-duplex over switched or nonswitched links. The configuration
of the link connection may be point-to-point, multipoint, or loop.

Synchronous Transmission: The transmission of data which
involves sending a group of characters in a packet. This is a
common method of transmission between computers on a network
or between modems. One or more synchronous characters are
transmitted to confirm clocking before each packet of data is
transmitted. Compare to Asynchronous Transmission.

Systems Network Architecture (SNA): The description of the
logical structure, formats, protocols, and operational sequences
for transmitting information units through, and controlling the
configuration and operation of, networks.

T

TCP/IP: A set of communication protocols that support peer-to-

peer connectivity functions for both local and wide area networks.
T Carrier: The generic name for a digitally multiplexed carrier

system. In the North American digital hierarchy, a T is used to
designate a DS (digital signal) level hierarchy. Examples: T1 (DS1)
is a 1.544 M bps 24-channel designation. In Europe, T1 is called
E1. The T Carrier system was originally designed for transmitting
digitized voice signals, but has since been adapted for digital data
applications.

T1: A digital transmission link capable of 1.544M bps. T1 uses two
pairs of normal UTP, and can handle 24 voice conversations, each
digitized at 64 Kbps. T1 is a standard for digital transmission in the
U.S., Canada, Japan and Hong Kong. T1 is the access method for
high-speed services such as ATM, frame relay, and SMDS. See
also T Carrier, T1 line and FT1.

T1 Channel Tests: A set of diagnostics that vary by carrier, used
to verify a T1 channel operation. Can include Tone, Noise Level,
Impulse Noise Level, Echo Cancelers, Gain, and Crosstalk testing.

T1 Framing: To digitize and encode analog voice signals requires
8000 samples per second (twice the highest voice frequency of
4000 Hz). Encoding in an 8-bit word provides the basic T1 block of
64 Kbps for voice transmission. This “Level 0 Signal, as its called,
is represented by “DS-0”, or Digital Signal at Level 0. 24 of these
voice channels are combined into a serial bit stream (using TDM),
on a frame-by-frame basis. A frame is a sample of all 24 channels;
so adding in a framing bit gives a block of 193 bits (24x8+1=193).
Frames are transmitted at 8000 per second (the required sample
rate), creating a 1.544M (8000x193=1.544M) transmission rate.

T1 Line: A digital communications facility that functions as a 24­channel pathway for data or voice transmission. A T1 line is
composed of two separate elements: the Access element and the
Long Haul element.

T1 Mux: A device used to carry many sources of data on a T1 line.
The T1 mux assigns each data source to distinct DS0 time slots
within the T1 signal. Wide bandwidth signals take more than one
time slot. Normal voice traffic or 56/64 Kbps data channels take
one time slot. The T1 mux may use an internal or external T1
DSU; a “channel bank” device typically uses an external T1 CSU.

Transmission Control Protocol / Internet Program (TCP/IP): A
multi-layer set of protocols developed by the US Department of
Defense to link dissimilar computers across dissimilar and
unreliable LANs.

Terminal: The screen and keyboard device used in a mainframe
environment for interactive data entry. Terminals have no “box”,
which is to say they have no file storage or processing capabilities.

Terminal Adapter (TA): An ISDN DTE device for connecting a
non-ISDN terminal device to the ISDN network. Similar to a
protocol converter or an interface converter, a TA connects a non­ISDN device between the R and S interfaces. Typically a PC card.

Tie line: A dedicated circuit linking two points without having to
dial a phone number (i.e., the line may be accessed by lifting the
telephone handset or by pushing a button).

Time-Division Multiplexing (TDM): Division of a transmission
facility into two or more channels by allotting the common channel
to several different information channels, one at a time.

Time Slot: One of 24 channels within a T1 line. Each channel has
a 64 Kbps maximum bandwidth. “Time slot” implies the time
division multiplexing organization of the T1 signal.

Toll Call: A call to a location outside of your local service area
(i.e., a long distance call).

Tone dialing: One of two methods of dialing a telephone, usually
associated with Touch-Tone® (push button) phones. Compare with
pulse dialing.

Topology: Physical layout of network components (cables,
stations, gateways, and hubs). Three basic interconnection
topologies are star, ring, and bus networks.

Transmission Control Protocol (TCP): A communications
protocol used in Internet and in any network that follows the US
Department of Defense standards for internetwork protocol. TCP
provides a reliable host-to-host protocol between hosts in packet­switched communications networks and in interconnected systems
of such networks. It assumes that the Internet protocol is the
underlying protocol.

Transport Layer: Layer 4 of the Open Systems Interconnection
(OSI) model; provides reliable, end-to-end delivery of data, and
detects transmission sequential errors.

Transport Protocol Data Unit (TPDU): A transport header, which
is added to every message, contains destination and source
addressing information that allows the end-to-end routing of
messages in multi-layer NAC networks of high complexity. They
are automatically added to messages as they enter the network
and can be stripped off before being passed to the host or another
device that does not support TPDU’s.

Trunk: Transmission links that interconnect switching offices.
TSR (terminate and stay resident): A software program that

remains active and in memory after its user interface is closed.
Similar to a daemon in UNIX environments.

Tunneling: Encapsulation data in an IP packet for transport
across the Internet.

Twisted pair wiring: A type of cabling with one or more pairs of
insulated wires wrapped around each other. An inexpensive wiring
method used for LAN and telephone applications, also called UTP
wiring.

Type A: The upstream (USB Type A) connector. A Type A
Connector is for those devices on which the external cable is
permanently attached. Connectors for USB come in two designs:
the 'A' and 'B' types. Upstream connections (computer, hub input,
etc.) are made using the 'A' type connector, downstream
connections (peripherals, hub outputs) are made using the 'B' type
connector. The USB spec defines two types of connectors to
protect the bus from illegal topologies (e.g., connecting one
downstream port back to another, etc.) and to prevent end-user
confusion. This allows end users to easily attach the correct
connectors to peripherals and ports. Type A Plug and receptacle
are to be used for those devices on which the external cable is
permanently attached to devices such as Keyboard, mouse and
hubs. Series B Plug and receptacle are to be used for those
devices that require an external detachable cable such as printers,
scanners and modems.

Multi-Tech Systems, Inc. MT5634ZPX User Guide 59

Type B: The uplink (USB Type B) connector. A Type B Connector

is for detachable external cables. Allows for double ended cable
assemblies. Connectors for USB come in two designs: the 'A' and
'B' types. Upstream connections (computer, hub input, etc.) are
made using the 'A' type connector, downstream connections
(peripherals, hub outputs) are made using the 'B' type connector.
The USB spec defines two types of connectors to protect the bus
from illegal topologies (e.g., connecting one downstream port back
to another, etc.) and to prevent end-user confusion. This allows
end users to easily attach the correct connectors to peripherals
and ports. Type A Plug and receptacle are to be used for those
devices on which the external cable is permanently attached to
devices such as Keyboard, mouse and hubs. Series B Plug and
receptacle are to be used for those devices that require an
external detachable cable such as printers, scanners and
modems.

U

UART (Universal Asynchronous Receiver/Transmitter)
(pronounced “you art”): A chip that transmits and receives data

on the serial port. It converts bytes into serial bits for transmission,
and vice versa, and generates and strips the start and stop bits
appended to each character.

UHCI (Universal Host Controller Interface): The USB Universal
Host Controller Interface. All transfers on the USB are initiated by
the host system’s host controller. The host controller is
responsible for controlling traffic on the USB and can be
appropriately programmed to transfer data to and from USB
devices. This is typically a PCI device that can be programmed to
run a given schedule of transfers on the USB and bus master the
results into memory for processing by the host software. There are
currently two standards for host controllers: OpenHCI (OHCI or
Open Host Controller Interface) and UHCI (Universal Host
Controller Interface). Both these standards define register level
interfaces of the host controller to PCI bus. Bandwidth allocation
over the USB is software managed and is done by the
programming of the host controller.

UNIX: An operating system developed by Bell Laboratories that
features multiprogramming in a muti-user environment.

Universal Serial Bus: A collection of Universal Serial Bus devices
and the software and hardware that allow them to connect the
capabilities provided by functions to the host.

Universal Serial Bus Device: Includes hubs and functions. See
device.

Universal Serial Bus Driver: The host resident software entity
responsible for providing common services to clients that are
manipulating one or more functions on one or more Host
Controllers.

Universal Serial Bus Interface: The hardware interface between
the Universal Serial Bus cable and a Universal Serial Bus device.
This includes the protocol engine required for all Universal Serial
Bus devices to be able to receive and send packets.

Unshielded Twisted Pair (UTP): Telephone-type wiring.
Tansmission media for 10Base-T.

Upstream: The direction of data flow towards the host. An
upstream port is the port on a device electrically closest to the
host that generates upstream data traffic from the hub. Upstream
ports receive downstream data traffic.

USB: See Universal Serial Bus.
USBD: See Universal Serial Bus Driver.
USB Performance categories: Low Speed (Interactive Devices at

10-100 Kb/s); Medium Speed (Phone, Audio, Compressed Video
at 500Kb/s - 10Mbp/s); High Speed (Video, Disk at 25-500 Mb/s)

Glossary

V

V.25bis: An ITU-T standard for synchronous communications

between a mainframe or host and a modem using HDLC or other
character-oriented protocol.

V.54: The ITU-T standard for local and remote loopback tests in
modems, DCEs and DTEs. The four basic tests are:

• local digital loopback (tests DTE send and receive
circuits),

• local analog loopback (tests local modem operation),

• remote analog loopback (tests comm link to the remote
modem), and

• remote digital loopback (tests remote modem

operation).
Virtual Circuit: A logical connection. Used in packet switching
wherin a logical connection is established between two devices at
the start of transmission. All information packets follow the same
route and arrive in sequence (but do not necessarily carry a
complete address).

W

Wide Area Network (WAN): 1. A network that provides

communication services to a geographic area larger than that
served by a local area network or a metropolitan area network,
and that may use or provide public communication facilities. 2. A
data communications network designed to serve an area of
hundreds or thousands of miles; for example, public and private
packet-switching networks, and national telephone networks.
Contrast with local area network (LAN).

Wide Area Telecommunications Service (WATS): A low-cost toll
service offered by most long distance and local phone companies.
Incoming (800 call service, or IN-WATS) and outgoing WATS are
subscribed to separately, but over the same line.

X

X.25: ITU-T’s definition of a three-level packet-switching protocol

to be used between packet-mode DTEs and network DCEs. X.25
corresponds with layer 3 of the 7-layer OSI model.

Y

Yellow Alarm: An error indication sent by the T1 device when it

has not gotten a receive signal, or cannot synchronize on the
receive signal received. Contrast “Red Alarm” and “Blue Alarm”.

Z

Zero Byte Time Slot Interchange (ZBTSI): A method for allowing

64 Kbps unrestricted user data (allowing all 0s in the user data).
An alternative to (but not as popular as) B8ZS.

Multi-Tech Systems, Inc. MT5634ZPX User Guide 60

Index

Index

Index

A

ASCII Conversion Chart, 50

C

Checking Your IRQ, 14
Connectors

LINE, 16
LINE OUT, 17
MIC IN, 17
PHONE, 17

Contents, 12

D

Data communications software, 21
Dial-Up Networking, 23

AT commands, 28
Windows 95/98, 23

driver installation, 19

E

European Directive, 42

F

Fax Commands, 28
Features

Data, 6
Fax, 7

Voice, 7
Firmware updating, 44
Flash Wizard utility, 44

G

Global Wizard, 21, 47
Glossary, 52

O

ordering replacement parts, 38

P

PhoneTools, 21

R

registering your product, 37
Regulatory Compliance

Canadian Limitations, 41
Class B, 41
Fax Branding, 41
FCC Part 68, 40
International Modem, 43

Remote Configuration, 25

Escape Character, 26

Password, 25
Removing Previous Modems, 19
repair, 35
replacement parts, 38

S

Safety Warnings, 13
service, 37
Sound Card, 17

T

TCP/IP, 23
Technical Specifications, 9
technical support, 38
Testing Your Modem, 24

Answering Machine, 25

Data, 24

Fax, 24
Troubleshooting

Common Problems, 30
troubleshooting, 30
Troubleshooting Initial Checklist, 30

W

H

Hardware Installation, 13
HyperTerminal, 22

warranty, 35

Y

Your ISP, 23

I

Installation, 12
installing the modem driver, 19
Internet addresses, 38

M

Microphones, 17
modem driver installation, 19
Multi-Tech Internet sites, 38

Multi-Tech Systems, Inc. MT5634ZPX User Guide 62