Multi-Tech Systems MT5634ZPX User Manual
Model MT5634ZPX
Owner’s Manual
Owner’s Manual
82072200 Revision A
#MT5634ZPX
This publication may not be reproduced, in whole or in part, without prior
expressed written permission from Multi-Tech Systems, Inc.
All rights reserved.
Copyright © 1997, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with
respect to the contents hereof and specifically disclaims any implied
warranties of merchantability or fitness for any particular purpose.
Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this
publication and to make changes from time to time in the content hereof
without obligation of Multi-Tech Systems, Inc. to notify any person or
organization of such revisions or changes.
Record of Revisions
Revision Description
A Manual released.
(12/22/97)
Trademarks of Multi-Tech Systems, Inc. are as follows: MultiModem,
MultiModemII, MultiModemµ, Multi-Tech and the Multi-Tech logo.
MNP, Microcom Network Protocol is a trademark of Microcom Inc.
Macintosh is a trademark of Apple Computer Inc.
PC-DOS: International Business Machines Corporation
Pentium: Intel Corporation
AT&T is a trademark of American Telephone and Telegraph Co.
Windows® and Windows® 95 are registered trademarks of Microsoft
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112 U.S.A.
(612) 785-3500 or (800) 328-9717
U. S. FAX 612-785-9874
Fax-Back Service 612-717-5888
Technical Support (800) 972-2439
BBS (612) 785-3702 or (800) 392-2432
Internet Address: http://www.multitech.com
Technical Writer: brian@multitech.com
Contents
Chapter 1 - Introduction and Description
Congratulations ................................................................................ 6
What is in Your Modem Package? ................................................... 9
How to Use This Manual .................................................................. 9
Typographic Conventions................................................................11
Chapter 2 - Installation
Introduction .................................................................................... 12
What Y ou’ll Need............................................................................ 12
Safety Warnings............................................................................. 13
Installation ...................................................................................... 13
Configure the MultiModemZPX DIP-Switches and Jumpers.......... 14
Sound Card Considerations ........................................................... 17
Install the MultiModemZPX into the Computer ............................... 18
External Connections ..................................................................... 19
Installing Drivers............................................................................. 20
Verifying Configuration ................................................................... 20
Is Your MultiModemZPX Ready for Use?....................................... 22
Operating Y our MultiModemZPX.................................................... 23
Simple Operations.......................................................................... 24
Software Configuration................................................................... 24
Testing the MultiModemZPX’s Data Functions in Windows 95
Plug and Play........................................................................... 25
Testing the MultiModemZPX’s FAX Functions in Windows 95
Plug and Play........................................................................... 27
Other Ways to Access Microsoft Fax ............................................. 28
Testing the MultiModemZPX’s V oice Function ............................... 29
MultiModemZPX’s Answering Machine T est ............................ 29
Loopback T esting..................................................................... 29
MultiModemZPX’s Speakerphone Test.................................... 30
Configuring Communications Software .......................................... 31
iii
Chapter 3 - AT Commands, Result Codes
and S-Registers
Introduction .................................................................................... 34
A T Commands................................................................................ 34
S-Registers .................................................................................... 46
Result Codes.................................................................................. 50
Chapter 4 - Troubleshooting
Introduction .................................................................................... 52
Initial Checklist ............................................................................... 52
Common Problems ........................................................................ 53
The Modem Does Not Respond to Commands ....................... 54
The Modem Dials But Cannot Make a Connection .................. 56
The Modem Disconnects While Online.................................... 58
The Modem Cannot Connect When Answering....................... 59
File Transfer Appears Slower Than It Should Be ..................... 59
Data Is Being Lost ................................................................... 59
There Are Garbage Characters on the Monitor........................ 60
Fax and Data Software Won’t Run at the Same T ime ............. 60
Chapter 5 - Warranty, Service and
Tech Support
Introduction .................................................................................... 61
Limited Warranty ............................................................................ 61
On-line Warranty Registration.................................................. 62
Technical Support........................................................................... 62
Recording Modem Information................................................. 63
Service..................................................................................... 64
The Multi-Tech BBS ....................................................................... 65
To log on to the Multi-Tech BBS............................................... 65
To Download a file.................................................................... 65
About CompuServe........................................................................ 67
About the Internet........................................................................... 67
About the Multi-Tech Fax-Back Service ......................................... 68
iv
Appendix A: Regulatory Compliance
FCC Regulations for Telephone Line Interconnection .................... 69
Canadian Limitations Notice........................................................... 73
Ringer Equivalence Number .................................................... 74
Compliance with BABT Requirements ........................................... 75
European Low Voltage Directive.............................................. 77
Compliance with BS6789: Section 3.1 and Part 2 ................... 79
Compliance with BS6328 Part 1 .............................................. 80
European Community Directives ............................................. 81
Australian and New Zealand Modem Warning Notice ............. 82
Appendix B: Technical Specifications
Appendix C: ASCII Conversion Chart
v
Owner’s Manual
Chapter 1 - Introduction and Description
Congratulations
Congratulations on your purchase of one of the finest internal
data/fax/voice modems available today: the MultiModemZPX
™
from Multi-Tech Systems.
The MultiModemZPX is an internal, half-length, fax modem card
that can be plugged into any 16-bit ISA expansion slot.
Your MultiModemZDX incorporates a new modem technology
called
K56flex
TM
, that enables Internet connections at data rates
up to 56K bps over standard telephone lines. K56flex
technology is able to propel data downstream from the Internet
to your computer at speeds of up to 56K bps because data is
digitally encoded instead of modulated. Upstream transmission,
mostly keystroke and mouse commands from your computer to
the central site, continue to flow at the conventional data rate of
33.6K bps.
Your MultiModemZPX offers interactive automatic dialing, as
well as command mode option configuration. You may store two
command line/telephone numbers, of up to 40 characters each,
in the modem’s nonvolatile memory. The modem pulse or tone
dials, and recognizes dial tones and busy signals for reliable
call-progress detection. The modem can detect AT&T calling
card tones. It is FCC-Registered for connection to telephone
networks without any Data Access Arrangements (DAA’s).
This owner’s manual will help you to install, configure, use, and
troubleshoot your modem.
* Though this modem is capable of 56K bps download performance,
line impairments, public telephone infrastructure and other external
technological factors currently prevent maximum 56K bps connections.
6
MT5634ZPX
1 Introduction and Description
The MultiModemZPX is a full-featured internal data/fax/voice
modem designed for Pentium computers in either Windows Plug
and PlayTM or non-Windows environments.
General features include:
• Compliance with major ITU-T, TIA, and EIA international
standards to ensure compatibility with other modems.
• Distinguishes data, fax, and voice calls.
• Easy Windows 95 Plug-and-Play (PnP), and non-Windows
installation.
• Compliance with the V.80 standard, allowing video
conferencing over analog telephone lines with any H.324
video phone system.
Data
• Supports K56flexTM for data transmission speeds up to
56Kbps, while maintaining compatibility with lower-speed
modems.
Note the K56flex standard asymmetrically transfers data-client downloads at speeds up to 56K bps, client uploads at
speeds up to 33.6K bps.
• Supports the enhanced ITU-T V.34 standard, with data
transmission speeds to 33.6K bps, while also maintaining
compatibility with lower-speed modems.
• Supports K56flex speeds plus 33.6K, 31.2K, 28.8K, 26.4K,
24K, 21.6K, 19.2K, 16.8K, 14.4K, 12K, 9.6K, 7.2K, 4.8K,
2.4K, 1.2K, and 0-300 bps.
• Automatic fallback to slower speeds in noisy line conditions,
and fall-forward to faster speeds as conditions improve (line
quality monitoring).
• ITU V.42 LAP-M and MNP Class 3 and 4 error correction.
• ITU V.42bis (4-to-1) and MNP 5 (2-to-1) data compression.
MT5634ZPX
7
Owner’s Manual
• H.324 compliant (videophone ready).
• Automatic disabling of compression when transferring
already-compressed files.
• Autodial, redial, pulse (rotary) and touch-tone dial.
• Dial tone and busy signal detection for reliable call-progress
detection.
• Distinctive ring support to route voice, data, or fax calls on a
single phone line.
• Plug and Play (
• FlashROM upgradable.
• Compatibility with the standard AT command set used by
most communication programs.
• Stores up to two telephone numbers.
PnP
) serial support.
Fax
• Supports V.17, Group 3 fax communication standards,
allowing it to communicate with other fax modems as well as
with fax machines.
• Responds to Class 1 fax commands, enabling it to exchange
editable and encrypted faxes with other Windows 95
computers.
• Sends and receives faxes from your computer at 14,400
bps, 9600 bps, 7200 bps, 4800 bps, 2400 bps, or 300 bps.
Voice
• Full-duplex speakerphone support with adjustable speaker
volume control. Can record and play back answering
machine messages using optional microphone and speaker.
• Remote/local telephone answering machine (TAM)
capabilities include voice mail control, record/playback, and
call screening.
• Supports the TIA/EIA IS-101 AT+V voice command set.
8
MT5634ZPX
1 Introduction and Description
What is in Your Modem Package?
Your MultiModemZPX package should contain the following
items:
• One MultiModemZPX internal fax modem card
• One MultiModemZPX Drivers disk
• One telephone cable
• Communications software
• One Setup Diskette
• One brochure with a warranty card
• This MultiModemZPX Owner’s Manual
If any of these items are missing, please contact Multi-Tech
Systems or your dealer/distributor.
How to Use This Manual
Chapter 1: Introduction and Description
This chapter introduces the MT5634ZPX, briefly describing its
features and package contents. It also describes the typographic
conventions used in this manual.
Chapter 2: Installing Your Modem
This chapter describes first how to install the modem in your
computer and connect it to a telephone, telephone line,
microphone, and speaker. It also describes how to install the
modem’s drivers in Windows 95. This chapter also describes
several tests you can make to confirm that your installation is
working correctly. The tests, which include step-by-step
instructions for downloading a file and sending a fax, also serve
as minitutorials for those who are new to online communications
concepts.
MT5634ZPX
9
Owner’s Manual
Chapter 3: Configuring Your Communications
Software
This chapter helps you get the most from your modem by
describing how to configure communications software written for
older operating systems, as well as for Windows 95.
Chapter 4: Controlling Your Modem
This chapter contains concise descriptions of the AT commands
that control your modem; its S-registers, which affect how the
commands work; and its result codes, which provide you and
your software with operational feedback.
Chapter 5: Solving Problems
This chapter describes some common problems you may run
into with your modem, and how to solve them.
Chapter 6: Warranty, Service, and Technical Support
This chapter contains the terms of your warranty and describes
how to get help from Multi-Tech Systems for problems you
cannot resolve yourself. It includes our technical support phone
number, and how to access us through our BBS, the Internet,
CompuServe, and our fax-back service.
Appendices
Appendix A: Regulatory Compliance
Appendix B: Technical Specifications
Appendix C: ASCII Conversion Chart
10
MT5634ZPX
1 Introduction and Description
Typographic Conventions
This manual uses the following typographic conventions:
You type this Text entered by you is shown in boldface. Spell the
entry exactly as shown, using upper and/or lower
case type. However, when you see <CR>, press the
ENTER key; do not spell it as shown.
AT command
Screen message
KEYBOARD KEY Names of keyboard keys are shown in all caps
<Function Key> Angle brackets indicate a non-literal entry. For
D:\PATH\FILENAME File name and/or path. In the following example, a
ENTER, <CR> Instructs you to press the Return, Enter, or Carriage
ALT+X, CTRL+X Instructs you to hold down the ALT or CTRL key
0, O Please note the difference between a zero and the
Bold, italicized type is used for an AT or S-register
command, but only when we do not intend you to
type it.
Italics are used for screen messages in addition to
conventional uses, such as book and manual titles.
(e.g., BACKSPACE).
example, <CR> represents the carriage return
character that is sent by the key labeled “Enter” on
most keyboards.
request for a file path is indicated as:
D:\PATH\FILENAME
D is the drive, and PATH
where the file is found.
Return key (depending on how your keyboard is
marked).
while you press the key represented by
letter O. This is a zero: 0. This is a capital O: O.
is the full directory path
X.
MT5634ZPX
11
Owner’s Manual
Chapter 2 - Installation
Introduction
This chapter describes how to install the MultiModemZPX into
your computer and the MultiModemZPX drivers into Windows
95.
What You’ll Need
Before you start, please make sure you have everything you
need:
Multi-Tech Supplies
• One MultiModemZPX internal fax modem card
• One MultiModemZPX Drivers disk
• One telephone cable
• Communications software
• This MultiModemZPX Owner’s Manual
You supply
• A 100-MHz or faster Pentium PC. We recommend a 166MHz or faster PC for video conferencing.
• Windows 95 installed (recommended 16 MB of available
RAM)
• A 3.5-inch floppy disk drive
• An empty 16-bit ISA expansion slot
• Tools to open your computer
• The computer’s manual
• A nearby telephone line jack
• An external speaker or headphone (optional)
• An external microphone (optional)
12
MT5634ZPX
2 Installation
Safety Warnings
• Never install telephone wiring during a lightning storm.
• Never install telephone jacks in wet locations unless the jack
is specifically designed for wet locations.
• This product is to used with UL and
• Never touch uninsulated telephone wires or terminals unless
the telephone line has been disconnected at the network
interface.
• Use caution when installing or modifying telephone lines.
• Avoid using a telephone (other than a cordless type) during
an electrical storm. There may be a remote risk of electrical
shock from lightning.
• Do not use a telephone in the vicinity of a gas leak.
CUL
listed computers.
Installation
Installation of the MultiModemZPX consists of four steps: (1)
Configuration of the modem’s DIP-Switch and Jumper settings,
(2) installation of the modem in the computer; (3) connection of
the modem to the telephone line and, optionally, to an external
speaker and microphone; and (4) installation of the modem’s
drivers.
Note: Unless otherwise noted, these procedures are for both PnP
and non-PnP environments.
Figure 2-1. MultiModemZPX
MT5634ZPX
13
Owner’s Manual
Configure the MultiModemZPX DIP-Switches and Jumpers
Windows 95 Plug and Play
Unlike an external modem, the MultiModemZPX contains its own
serial port. When Windows 95 detects the MultiModemZPX, it
assigns the next available COM port number to it. Since COM1
and COM2 are standard serial ports in Windows computers,
Windows 95 typically assigns COM3 to the MultiModemZPX’s
serial port. Windows 95 also assigns the MultiModemZPX a port
address and interrupt request (IRQ) number. Because the
number of IRQs is limited, a computer with several accessories
may not have an available IRQ for your new modem. In that
case, you may have to decide which of your other accessories
you can modify or do without.
Non PnP
The MultiModemZPX is equipped with a 4-position DIP-Switch
and 9 Berg Jumpers for easy configuration for Windows Plug
and PlayTM (PnP) environments as well as non-PnP
enivironments. The factory default configuration is set up for
PnP, but if you wish a different configuration, refer to the
following chart for further information. If you have MS-DOS 6.0
or later, you can find your current COM Port settings from a
diagnostic program called
prompt. After the opening screen, select COM Ports. You will be
shown a list of current device Port Addresses, and will be able to
determine available COM Ports. Be sure that all settings are
correct before proceeding with the installation.
MSD
. To use it, type MSD at the DOS
14
MT5634ZPX
2 Installation
Figure 2-2. 4-position DIP-Switch
DIP # Position Effect
1 Open (Up)* Selects Plug and Play
Closed (Down) Selects Non-Plug and Play
2&3 2 Open Base Address = 3F8 COM 1
3 Open
2 Closed Base Address = 2F8 COM 2
3 Open
2 Open Base Address = 3E8 COM 3
3 Closed
2 Closed* Base Address = 2E8 COM 4
3 Closed*
4 Reserved for future use
* Factory Default Setting
After you have selcted the desired COM Port via the 4-position
DIP-switch, you must assign an IRQ address by placing the IRQ
jumper in the desired position. Figure 2-3 shows the jumper and
DIP-switch in the default positions for PnP.
Note: The jumper must be in the default position (IRQ3) for PnP.
MT5634ZPX
15
Owner’s Manual
Figure 2-3. Default DIP/Jumper
Select the IRQ for your COM port by moving the supplied
shorting plug, or jumper, to the two pins above the desired IRQ
number. Select an address and an IRQ that does not conflict
with others in your computer. Supported IRQ values for the
MT5634ZPX include 3,4,5,7,9,10,11,12, and 15.
16
MT5634ZPX
2 Installation
Sound Card Considerations
If you want speakerphone functions along with the ability to
record sound or .WAV files through the sound card at the same
time, you need:
• two stereo PC microphones
• one stereo male-to-male patch cord
• one sound card and optional speakers
To connect a 3rd party sound card, perform the following steps:
1. Obtain a stereo male-to-male patch cord (can be purchased
at a local PC retail store).
2. Place one end of a stereo male-to-male patch cord into the
“LINE OUT” jack of the MultiModemZPX and the other end
into the “LINE IN “ jack of the sound card. This lets you to
hear the activity of the modem whether it is originating or
answering a call or playing a recorded message using the
bundled Trio software.
3. Place the two stereo microphones (do not use mono
microphones) far enough apart from each other to eliminate
feedback (e.g., one on each side of the monitor). Feedback
will only occur if the microphones are too close to each
other. Make sure speakers are amplified with power source
being either a battery or AC outlet.
4. Place the microphone and speakers far enough apart from
each other to eliminate feedback. Plug the connector of
both microphones into the “MIC IN” jack of both the
SoundCard and the MultiModemZPX.
MT5634ZPX
17
Owner’s Manual
Install the MultiModemZPX into the Computer
Installation of the MultiModemZPX requires you to open your
computer. Please consult the computer manual in addition to the
following instructions:
1. Turn off the computer and unplug it. Failure to do so may
result in damage to both the MultiModemZPX and the
computer. Do not turn the computer on until the instructions
tell you to do so.
2. Remove the cover from the computer as instructed in the
computer manual.
3. Select an empty 16-bit half- or full-size ISA expansion slot.
Remove the expansion slot cover and save the retaining
screw.
4. Before handling the MultiModemZPX, discharge any static in
your body by touching a piece of grounded metal such as a
water faucet. Carefully remove the MultiModemZPX from its
anti-static bag, handling it only by the mounting bracket and
edges. Do not touch the gold-plated connectors along the
bottom edge.
5. Placing the MultiModemZPX directly above the expansion
slot, gently but firmly push it into the connector until the
card’s retaining bracket is flush against the computer
chassis.
6. With the screw you saved in step 3, fasten the retaining
bracket to the computer chassis.
7. Replace the cover of the computer.
18
MT5634ZPX
2 Installation
External Connections
The MultiModemZPX communicates over public switched
telephone network lines. Use the modular telephone cable
provided with the modem to connect the MultiModemZPX to
your telephone wall jack. If you do not have a standard modular
wall jack near your computer, you should install one, or have
one installed for you by your telephone company. In the U.S.,
installation kits and adapters are available wherever telephones
are sold.
If you wish, you can use a microphone and speaker with the
MultiModemZPX. The microphone can be used for recording
answering machine messages, or for speakerphone use. The
speaker can be used for playing back messages, or for
speakerphone use.
1. Plug one end of the supplied
modular telephone cable into the
MultiModemZPX's LINE jack.
2. Plug the other end of the phone
cable into a working wall jack.
MT5634ZPX
LINE
PHONE
MIC IN
LINE OUT
3. If you wish to connect a telephone
to your modem, plug the telephone’s
line cable into the MultiModemZPX's
PHONE jack.
4. If you wish to use a microphone
and/or speaker with the
MultiModemZPX, connect a
microphone by inserting the
microphone plug into the modem's
MIC IN jack.
5. To connect a speaker or
headphone, insert the speaker
or headphone plug into the
modem's LINE OUT jack.
19
Owner’s Manual
Installing Drivers
1. Plug in and turn on your computer. As your computer boots,
it automatically detects the MultiModemZPX, and the New
Hardware Found dialog box appears.
2. In the New Hardware Found dialog box, select “Driver from
disk provided by hardware manufacturer” (the default
selection). Then click the OK button. The Install from Disk
window appears.
3. Insert the MultiModemZPX Drivers disk into your computer's
floppy drive, select the drive letter (A:\ is the default), and
click on the OK button. The computer installs the software
drivers needed to communicate with your MultiModemZPX,
then displays the Windows 95 desktop.
4. Installation of the MultiModemZPX is complete. If you plan to
use the provided communications software, install it now
according to the instructions provided in your corresponding
software manual.
Verifying Configuration
Windows 95 Plug and Play
Use the following procedure to check the assignments Windows
has made for your modem:
1. Click on the
Panel
2. When the
Device Manager
3. Double-click on “
your computer.
4. Double-click on “Multi-Tech MT5634ZPX.” The Modem
Properties sheet for your particular MultiModemZPX model
appears.
20
Start
button, point to
, and double-click on the
System Properties
tab. A list of device types appears.
Modem
sheet appears, click on the
” for a list of modems installed in
Settings
System
, click on
icon.
MT5634ZPX
Control
2 Installation
5. Click on the
List; if there is a conflict between your modem and another
device in your computer, the information appears here. For
help in resolving a conflict, click on the
Help
, and then search the Help index for the Hardware
Conflict Troubleshooter.
6. Exit the
7. In
Control Panel
8. When the
Diagnostics
them appears.
9. Click on the COM port the Multi-Tech MT5634ZPX is
installed on, then click on the More Info button to make sure
Windows 95 can communicate with the modem. Clicking on
the More Info button causes Windows 95 to send commands
to and receive responses from the modem, and to display
information about the modem’s COM port.
10. Write down the modem’s port, interrupt, address, and
highest speed. You will need this information to set up any
“legacy” (non-Windows 95) communications software you
install.
Resources
System Properties
, double-click on the
Modems Properties
tab. A list of ports and the devices installed on
tab, and note the Conflicting Device
Start
button, click on
sheet.
Modems
sheet appears, click on the
icon.
Port: COM__ Interrupt:____ Address:_______
Speed:_______
11. Click on the
and click on the
default communications settings. Do not change any settings
unless you have special requirements.
12. Click on the
dialing settings. If you must dial 9 to get an outside line, type
9 in the local and long distance boxes. If you have call
waiting service, disable it to prevent it from interrupting a
data or fax transmission.
13. Exit the
MT5634ZPX
General
tab. Select the Multi-Tech MT5634ZPX
Properties
Dialing Properties
Modems Properties
button to review the modem’s
button and review your
sheet.
21
Owner’s Manual
How to Remove Your Old Modem from Windows 95
If your MultiModemZPX replaces another modem, the old
modem installation remains in Windows even after you install the
new modem, and the old modem is still selected in
HyperTerminal and other Windows 95 applications. Although
you can change the application connection descriptions one at a
time, it is easier to force Windows 95 applications to use the
MultiModemZPX by removing the old modem installation from
Windows.
1. Select
2. Double-click the
Properties
3. In the list box, select the old modem.
4. Click
5. The next time you dial a HyperTerminal connection, it will
select your new modem and ask you to confirm the
selection.
Start, Settings, Control Panel
sheet.
Remove
Modems
, then click
icon to open the
Close
.
.
Modems
Is Your MultiModemZPX Ready for Use?
If you’re an experienced modem user, you may simply want to
check your modem’s settings for data compression, error
correction, and so on. You may find that you can get moving
quite quickly if you just issue the
command lists how your modem is currently configured, the
stored (user) profiles, and the first four stored telephone
numbers. If you come across a setting you’re unsure of, refer to
Chapter 3 of this manual for AT command and S-Register
explanations and defaults.
If you’re a novice, please continue to the next sections of this
chapter.
AT&V<cr>
command. This
22
MT5634ZPX
2 Installation
Operating Your MultiModemZPX
You control your MultiModemZPX by issuing AT commands and
setting S-Registers. Right now your MultiModemZPX is set up
for the most typical user application, that is, as a traditional
modem set to make a dial-up call to a remote installation where
the call is answered automatically; therefore, you shouldn’t need
to change the current default configuration. (If however, you
know that your application does not follow this profile, please
refer to Chapter 3 for AT Commands and S-Registers.)
In operating your MultiModemZPX it is likely that you will use
your data communications software to either:
• enter “terminal” mode, where you can “speak most directly”
to the modem by issuing AT commands, or to
• launch a datacomm session through a set of modem
configurations which you select and then associate with a
target telephone number. Once you have created, saved,
and named this set of information according to your
connection needs and your datacomm software’s
conventions, the software then simplifies your dialing
because you needn’t reconfigure your modem, nor run the
risk of mistakenly keying-in incorrect information.
Either way, you need to understand that an AT command is the
method by which your modem is controlled, and must therefore
prefix nearly all commands. AT stands for attention, and alerts
the modem that a command follows. You may enter these
commands with either upper- or lower-case characters. Once
you’re in terminal mode, enter AT followed by <CR> to check
whether your modem is operational. If everything’s fine, your
modem will respond OK.
MT5634ZPX
23
Owner’s Manual
Simple Operations
You can dial by using the ATD command and the phone number
of the modem with which you wish to connect, e.g.,
ATD6127853500. Your modem will dial the number; a
“scrambling” noise is heard as the modem negotiates the kind of
connection it can make, and once the modems have settled on a
common connection, a connect message on your computer’s
video is displayed. To hang up a call, enter ATH0<CR>. Your
modem will return on hook. Your video now displays OK,
signifying that your modem is ready for your next command.
Software Configuration
Communications software must be configured to work with the
MultiModemZPX, your computer, and the remote system it is
calling. Fortunately, most communications programs make the
process easy by providing a default initialization string to your
modem as well as defaults for most of the other required
parameters. Some software programs allow you to select your
modem type from a menu. By this method, initialization strings
that correspond to a particular modem type can be selected to
operate optimally with the software it is utilizing.
*: Refer to your respective software manual for further
information on your communications software.
Other software programs require you enter an initialization string
in the software modem setup screen. If this is the requirement in
your software application, enter the following command string to
initialize your modem:
modem to operate optimally with the software it is utilizing.
24
AT&F<cr>
. This setting configures your
MT5634ZPX
2 Installation
Testing the MultiModemZPX’s Data Functions
in Windows 95 Plug and Play
Test the modem’s data functions by using HyperTerminal to call
the Multi-Tech Bulletin Board System (BBS) and download a file.
1. Select
2. Start HyperTerminal by double-clicking on the Hypertrm
icon. HyperTerminal asks for the name of the connection.
3. Type Multi-Tech BBS in the Name text box, and click OK.
4. In North America, type 800 in the Area Code box and 392-
2432 in the Phone Number box. Local and international
users, type 612 in the Area Code box and 785-3702 in the
Phone Number box.
7. Verify that the appropriate model number for the
MultiModemZPX (example:”Multi-Tech MT5634ZPX”) is
selected in the Connect Using drop-down list box, then click
OK.
8. In the Connect dialog box, click
9. Make any necessary changes in the Where I Am and the
How I Dial from This Location boxes. If you must dial 9 to
access an outside line, you should type 9 in both the local
and the long distance boxes unless your phone system has a
special requirement.
10. Click OK, then click Dial. If you have a speaker connected to
the MultiModemZPX, you will know you have reached
another modem by the harsh sounds of the modem
handshake.
Start, Programs, Accessories, HyperTerminal
Dialing Properties
.
.
11. From the Main Menu, type F to access the Files Menu, then
type D.
MT5634ZPX
25
Owner’s Manual
12. Enter the name of the file you wish to download from the
BBS.
13. If a password is required, enter the password.
14. Answer Y or N to the automatic logoff question.
15. Select a file transfer protocol by typing the indicated letter,
such as Z for Zmodem (the recommended protocol).
16. If you select Zmodem, the transfer will begin automatically. If
you select another protocol, you may have to initiate the
transfer yourself. (In most data communications programs,
the PAGE DOWN key initiates the download.)
If you don’t know the file name:
1. From the Main Menu, type F to access the Files Menu. For a
list of file areas, type L twice. (If you do not type the second
L
, you will list all of the files on the BBS.)
2. Mark the file areas you would like to examine by typing each
file area’s list number and a RETURN.
3. Enter L to list all the files in the selected file areas. Enter C
to go forward in the file list and P to go back.
4. Mark one or more files for download by entering M, the list
numbers of the files, and a RETURN
5. Enter D. You will see a list of the files you have marked.
Enter E if you would like to edit the list; otherwise enter D
again to start the download process.
6. Select a file transfer protocol by typing the indicated letter,
such as Z for Zmodem (the recommended protocol).
7. If you select Zmodem, the file will transfer automatically. If
you select another protocol, you may have to initiate the
transfer yourself.
8. When the download is complete, enter S to return to the File
Menu.
26
MT5634ZPX
2 Installation
Testing the MultiModemZPX’s FAX Functions
in Windows 95 Plug and Play
Test your modem’s fax capabilities by sending a fax to MultiTech or to a fax machine in your office.
Microsoft Fax is installed in Windows 95 as part of the Microsoft
Exchange option. You can use Microsoft Fax to fax from within
an application, such as a word processor, or to act as a standalone fax program. In the following procedure you will run
Microsoft Fax as a stand-alone fax program.
1. Select
2. Create a message in WordPad, e.g., “This is a test of the
MultiModemZPX’s fax capabilities.”
3. Save the file as “ZPX Test.doc” and exit WordPad.
4. Select
Fax
5. The Compose New Fax wizard appears. Click
6. If you wish to send the file to your own fax machine or to
another fax modem in your office, type the destination name
and phone number in the To and Fax # boxes.
If you wish to send the file to our office, type Multi-Tech
Systems in the To box, and 612 785-9874 in the Fax #
boxes.
7. Click
8. Pick a cover page, then click
9. Type a subject line (e.g., MultiModemZPX Fax Test) and a
note to go on the cover page, then click
10. Click
“ZPX Test.doc,” and click
added to the Files to Send list box.
Start, Programs, Accessories, WordPad
.
Start, Programs, Accessories, Fax, Compose New
.
Next
Add to List
Add File
, then click
. In the Open a File to Attach dialog box, select
Next
.
Next
.
Next
Open
. The ZPX Test.doc file is
.
.
MT5634ZPX
27
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