Multi-Tech Systems MT5634ZLXFE, MT5634ZLXI User Manual

MultiMobile Modem Family

PC Card Modem

MT5634ZLX

MT5634ZLXI

MT5634ZLX/FE

User Guide

MT5634ZLX, MT5634ZLXI, MT5634ZLX/FE

written permission from Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

Revision Date Description

A 08/07/02 MT5634ZLX MultiMobile Family User Guide initial release.

Patents

4,453,450; 4,603,320; 4,686,506; 4,972,470

Trademarks

MultiMobile and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc. Adobe and Acrobat are trademarks of Adobe Systems Incorporated. Microsoft, Windows is either a registered trademark of Microsoft Corporation in the United States and/or other countries. All other brands and product names mentioned in this publication are registered trademarks of their respective companies.

World Headquarters

Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, MN 55112 U.S.A Telephone (763) 785-3500 or (800) 328-9717 Fax (763) 785-9874 Internet http://www.multitech.com

Technical Support Country By Email By Phone

France support@multitech.fr +(33) 1-64 61 09 81 India support@multitechindia.com +91 (124) 6340778 U.K. support@multitech.co.uk +(44) 118 959 7774 U.S. and Canada support@multitech.com (800) 972 -2439 Rest of the World support@multitech.com +(763) 717-5863

Note the status of the modem before contacting Technical Support. The status can include information about LED indicators, screen messages, diagnostics test results, problems with an application, etc.

Recording Your Modem Information

Record the following information about your Multi-Tech modem before calling Technical Support. Modem Model Number:

Modem Serial Number: These numbers are printed on the bottom of the modem.

MT5634ZLX, MT5634ZLXI, MT5634ZLX/FE User Guide

Contents

ContentsContents

CHAPTER 1 – INTRODUCTION ..................................................................................................................5

EATURES...................................................................................................................................................5

YSTEM REQUIREMENTS..............................................................................................................................6

AFETY WARNINGS...................................................................................................................................... 6

S W

E SUPPLY................................................................................................................................................. 7

CHAPTER 2 – INSTALLATION ...................................................................................................................8

NSTALLING THE MT5634ZLX CARD.............................................................................................................8

I I

NSTALLING THE MT5634ZLXI CARD............................................................................................................8

NSTALLING THE MT5634ZLX/FE CARD .......................................................................................................9

NSTALLING THE MODEM DRIVER ................................................................................................................10

Modem Driver Installation for Windows 95/98/Me/2000/XP ................................................................10

Modem Driver Installation for Windows NT ......................................................................................... 10

NSTALLING DATA COMMUNICATION SOFTWARE ..........................................................................................11

MPORTANT: HOW TO EJECT THE PC CARD ................................................................................................ 11

ONFIGURE THE MODEM FOR YOUR COUNTRY ........................................................................................... 11

Using the Global Wizard to Configure Your Modem............................................................................ 11

Using AT Commands to Configure Your Modem ................................................................................12

IAL-UP NETWORKING............................................................................................................................... 12

CHAPTER 3 – REMOTE CONFIGURATION .............................................................................................13

Basic Procedure................................................................................................................................... 13

Setup....................................................................................................................................................13

CHAPTER 4 – AT COMMANDS, S-REGISTERS, AND RESULT CODES...............................................15

AT C

OMMANDS .........................................................................................................................................16

S-R

EGISTERS (ATSN=X)............................................................................................................................ 21

ESULT CODES .........................................................................................................................................24

CHAPTER 5 – TROUBLESHOOTING .......................................................................................................26

No Response to AT Commands .......................................................................................................... 26

The Modem Does Not Execute the Command Line ............................................................................ 26

The Modem Does Not Give a Response After an Executed AT Command........................................26

The Modem Gives an ‘ERROR’ Response After an Executed AT Command .................................... 26

The Modem Goes Off-Hook and Disables the Telephone Line........................................................... 26

The Modem Does Not Auto-Answer the Phone................................................................................... 26

The Software Does Not Control the Modem Properly or Cannot Detect the Modem.......................... 27

Doubled Characters on the Screen .....................................................................................................27

No Text Appears on the Screen in Data Mode....................................................................................27

No Text Appears on the Screen When in Command Mode ................................................................ 27

The Modem Does Not Dial a Phone Number After AT Dial Command Execution..............................27

Communications Software Dials, But Fails.......................................................................................... 27

The Modem Connects with Some Modems, But Not Others............................................................... 27

When Dialing Another Modem, a CONNECT Response Is Received, But Nothing Else.................... 28

The Modem Speaker Does Not Make Any Sound When Connecting to Another Modem .................. 28

Occasionally, the Modem Gives a Burst of Errors............................................................................... 28

Transmitted Data Random Errors........................................................................................................ 28

After Downloading a File, the File Does Not Store on the Disk Drive .................................................28

The Text on the Screen Is Not Legible ................................................................................................28

When Using V.42bis or MNP5, Some Features Are Disabled............................................................. 29

When Connecting to Another Modem, the Modem Reports a Higher Baud Rate Than It’s Really

Using.................................................................................................................................................... 29

COM Port and IRQ Conflicts................................................................................................................ 29

MT5634ZLX, MT5634ZLXI, MT5634ZLX/FE User Guide

APPENDIX A – REGULATORY COMPLIANCE........................................................................................ 30

FCC P

ART 15 REGULATION.......................................................................................................................30

ART 68 TELECOM............................................................................................................................ 31

FCC P C

ANADIAN LIMITATIONS NOTICE..................................................................................................................32

MT5634ZLXI, MT5634ZLX/FE M EMC, S N S

AFETY, AND R&TTE DIRECTIVE COMPLIANCE................................................................................. 32

EW ZEALAND TELECOM WARNING NOTICE................................................................................................ 33

OUTH AFRICAN STATEMENT .....................................................................................................................33

ODEM RESTRICTIONS.............................................................................32

APPENDIX B – GLOBAL WIZARD............................................................................................................ 34

SING THE GLOBAL WIZARD.......................................................................................................................34

APPENDIX C – FLASH WIZARD............................................................................................................... 36

PGRADE PROCEDURES ............................................................................................................................ 36

Overview .............................................................................................................................................. 36

Step 1: Identify the Modem’s Model Number and Firmware Version .................................................. 36

Step 2: Identify the Current Version of the Firmware ..........................................................................37

Step 3: Download the Upgrade File..................................................................................................... 37

Step 4: Install the Flash Wizard ........................................................................................................... 37

Step 5: Extract the Firmware Upgrade (.HEX) File.............................................................................. 37

Step 6: Document and Clear Your Stored Parameters .......................................................................38

Step 7: Upgrade the Modem’s Firmware ............................................................................................. 38

APPENDIX D – TECHNICAL SPECIFICATIONS......................................................................................39

APPENDIX E – MULTI-TECH SYSTEMS, INC. WARRANTY & REPAIRS POLICIES............................40

ARRANTY................................................................................................................................................ 40

EPAIR PROCEDURES FOR U.S. AND CANADIAN CUSTOMERS...................................................................... 40

INDEX .........................................................................................................................................................42

MT5634ZLX, MT5634ZLXI, MT5634ZLX/FE User Guide

Chapter 1 – Introduction

Chapter 1 – IntroductionChapter 1 – Introduction

The MultiMobile PC Card modems offer high-speed performance and reliability for mobile users with laptops. They provide the flexibility needed for local and remote connections to the Internet. These Type II PCMCIA credit card size modems comply with the PCMCIA 2.1 and JEIDA 4.1 standards and support the fastest downloading speeds available over standard phone lines.

They are Bell, ITU-T and AT command compatible, allowing them to be used worldwide (except for the ZLX which is limited to the United States and Canada) with today’s popular communication software programs. You can send and receive faxes with any Group 3 compatible fax device.

• The MT5634ZLX is designed for use in the United States and Canada.

• The MT5634ZLXI is designed for use worldwide. See the Multi-Tech Web site at

http://www.multitech.com for a list of approved countries.

• The MT5634ZLX/FE is designed for use in the United States, Canada, and Europe. It can

connect to an enterprise LAN as well as the Internet.

The MultiMobile PC Cards are fax/modem communications devices that perform the following communications tasks:

• provide V.90 compatibility for data transmission speeds up to 56 Kbps, while maintaining

compatibility with lower-speed modems.

• send and receive faxes from computers or fax machines

Features

FeaturesFeatures

• Compatible with most notebook PCs

• Provides easy installation with Plug-and-Play operation under Windows 98/Me/2000/XP (modem

installation under Windows NT is not Plug-and-Play)

• Hot swappable

• Includes data communications, fax and other value-added software

• Low Power when idle

• Flash memory for easy updates

• Class 1 and Class 2 faxing

• Speed buffering

• Automatic format/speed sensing

• Additional Features of MT5634ZLX/FE

• 10 or 100 Mbps Ethernet data rate auto-negotiation (10/100M auto-negotiation)

• Ethernet full-duplex mode that doubles the network connection speed

• Concurrent use of Fast Ethernet LAN and fax/modem operation

• Configures easily with a global installation wizard (both MT5634ZLX/FE and MT5634ZLXI support

the globabl wizard).

MT5634ZLX, MT5634ZLXI, MT5634ZLX/FE User Guide 5

Chapter 1 – Introduction

System Requirements

System RequirementsSystem Requirements

• An IBM compatible PC or notebook computer with 386SX or faster processor

• At least one type II PCMCIA socket or 32-bit CardBus slot

• PCMCIA compliant Card Services and Socket Services

• An RJ-11 jack for connecting to a phone plug

• MT5634ZLX/FE only: An RJ-45 jack for 100BaseTX connection to your Ethernet LAN

Safety Warnings

Safety WarningsSafety Warnings

• Use this product only with UL- and CUL-listed computers.

• To reduce the risk of fire, use only 26 AWG (.41mm) or larger telephone wiring.

• Never install telephone wiring during a lightning storm.

• Never install a telephone jack in a wet location unless the jack is specifically designed for wet

locations.

• Never touch uninsulated telephone wires or terminals unless the telephone line has been

disconnected at the network interface.

• Use caution when installing or modifying telephone lines.

• Avoid using a telephone during an electrical storm; there is a risk of electrical shock from lightning.

• Do not use a telephone in the vicinity of a gas leak.

MT5634ZLX, MT5634ZLXI, MT5634ZLX/FE User Guide 6

Chapter 1 – Introduction

We Supply

We SupplyWe Supply

Your modem has several components. Please make sure you have all parts before trying to operate your modem.

MT5634ZLX MT5634ZLXI MT5634ZLX/FE

MT5634ZLX, MT5634ZLXI

MultiMobile PC Card modem

Quick Start Guide

MultiMobile PC Card CD that provides modem drivers, the User Guide, a data

communications software program, and Acrobat Reader

MT5634ZLX MT5634ZLXI MT5634ZLX/FE

RJ-11 adapter cable RJ-11 telephone cord RJ-11 telephone cord

MT5634ZLX/FE

MultiMobile PC Card modem

One Modem-LAM (Line

Adapter Modules)

MT5634ZLX, MT5634ZLXI, MT5634ZLX/FE User Guide 7

Two LAMs (Line Adapter

Modules)

One Modem-LAM

One Ethernet-LAM

Chapter 2 – Installation

Chapter 2 – InstallationChapter 2 – Installation

Installing the MT5634ZLX Card

Installing the MT5634ZLX CardInstalling the MT5634ZLX Card

1. Insert the MT5634ZLX Card into the laptop’s PCMCIA slot. Be sure the label is facing up.

2. Plug 15-pin adapter end of the telephone cord into the MT5634ZLX Card.

3. Plug the other end of the RJ-11 into an available telephone wall jack. This connects you to the PSTN

(Public Switched Telephone Network).

MT5634ZLX Connections

Installing the MT5634ZLXI Card

Installing the MT5634ZLXI CardInstalling the MT5634ZLXI Card

1. Insert the MT5634ZLXI Card into the laptop’s PCMCIA slot. Be sure the label is facing up.

2. Plug the Modem-LAM (Line Adapter Module) into the modem port of the PC Card.

3. Plug one end of the RJ-11 telephone line cord into the open end of the Modem-LAM (this is the

LAM’s RJ-11 receptacle side).

4. Plug the other end of the RJ-11 into an available telephone wall jack. This connects you to the PSTN

(Public Switched Telephone Network).

5. With your PC turned on, verify the operation of the LEDs.

OH (Off-Hook) light on means the MT5634ZLXI is dialing, is online, or answering a call. CD (Carrier Detect) light on means a valid carrier signal from another modem is detected. RD (Receive Data) light flashes when data is being received. TD (Transmit Data) light flashes when data is being transmitted.

MT5634ZLXI Connections

MT5634ZLX, MT5634ZLXI, MT5634ZLX/FE User Guide 8

Chapter 2 – Installation

Installing the MT5634ZLX/FE Card

Installing the MT5634ZLX/FE CardInstalling the MT5634ZLX/FE Card

1. Insert the MT5634ZLX/FE Card into the computer’s PCMCIA slot. Be sure the label is facing up.

2. Plug the Modem-LAM (Line Adapter Module) into the modem port of the PC Card.

3. Plug one end of the RJ-11 telephone line cord into the open end of the Modem-LAM (this is the

LAM’s RJ-11 receptacle side).

4. Plug the other end of the RJ-11 into an available telephone wall jack. This connects you to the PSTN

(Public Switched Telephone Network).

5. Plug the Ethernet-LAM into the Ethernet port of the PC Card.

6. Plug one end of either a UTP or an STP cable into the Ethernet-LAM.

7. Plug the other end of the UTP/STP cable into the Ethernet LAN.

8. Installation of the driver for the MT5634ZLE/FE: When prompted for drivers, choose the Advanced

path and browse to the version.

9. With your PC turned on, verify the operation of the LEDs.

Modem LAM LEDs

Drivers_FE folder and then to the appropriate subfolder for your Windows

Ethernet LAM LEDs

ACT light on means there’s activity on the line. 10/100 light on means 100m; 10/100 light off means 10m. Link light on means the line is active.

MT5634ZLX/FE Connections

MT5634ZLX, MT5634ZLXI, MT5634ZLX/FE User Guide 9

Chapter 2 – Installation

Installing the Modem Driver

Installing the Modem DriverInstalling the Modem Driver

You must install the modem’s driver onto the hard drive of your laptop PC. If you are using Windows 95/98/Me/2000/XP, the driver is installed with Windows’ Plug and Play feature. For Windows NT, which does not support Plug and Play, see the

Modem Driver Installation for Windows NT below.

Modem Driver Installation for Windows 95/98/Me/2000/XP

1. Make sure your modem PC card is connected properly, and then turn on your laptop PC. Windows

should detect your new modem and open the install New Modem wizard.

Note: If Windows cannot find a modem, your modem may not be connected properly. Check your

connections.

2. Insert the MT5634ZLX Modem Family CD into your laptop PC’s CD-ROM drive, and then click OK.

3. Windows installs the modem driver.

4. Installing the ZLX/FE drivers requires you to select the Advanced option. Then browse the Drivers_FE

folder and select the appropriate subfolder.

5. Click Finish to exit.

Modem Driver Installation for Windows NT

1. Make sure your modem PC card is connected properly, and then turn on your laptop PC. Windows

should detect your new modem and open the install New Modem wizard.

Note: If Windows cannot find a modem, your modem may not be connected properly. Check your

connections.

2. In the Install New Modem wizard, select Don’t detect my modem; I will select it from a list, and then

click

Next.

3. Insert the MT5634ZLX CD into your laptop PC’s CD-ROM drive, and then click Have Disk.

4. In the Install from Disk dialog box, select the drive that the CD is in, and then click OK.

5. A list of modems appears. Select your modem and click Next.

6. Select the port that the modem is connected to, and then click Next.

7. Windows installs and configures the modem driver.

8. Click Finish to exit.

MT5634ZLX, MT5634ZLXI, MT5634ZLX/FE User Guide 10

Chapter 2 – Installation

Installing Data Communication Software

Installing Data Communication SoftwareInstalling Data Communication Software

Data communications software is designed to enable your modem to send and receive data. Multi-Tech has included a communications software program, Phone Tools, with your modem. To install Phone Tools:

• Insert the MultiMobile CD into your laptop’s CD-ROM drive.

• Click on the Phone Tools icon.

• You will be asked to choose your language.

• The software automatically loads onto your PC.

Important: How to Eject the PC Card

Important: How to Eject the PC CardImportant: How to Eject the PC Card

The PC Card is a hot-swappable card. However, when MT5634ZLX/FE is connected to a LAN and transferring data, it is recommended that you use the following steps to eject the PC Card if you choose to do so during this process. Removing the PC Card during this process without using these steps could cause Windows to lock up.

1. On the task bar, click the PCMCIA icon.

2. Select Stop MultiMobile MT5634ZLX PCMCIA.

3. The Safe to Remove Hardware dialog box displays. Click OK.

4. Eject the PCMCIA adapter.

Configure the Modem for Your Country

Configure the Modem for Your CountryConfigure the Modem for Your Country

Note: Country configuration applies to the MT5634ZLXI is designed for use worldwide.

Different countries have different requirements for how modems must function. Therefore, before you use your modem, you must configure it to match the defaults of the country in which you are using it. You can use one of two configuration methods:

• Using the Global Wizard to Configure Your Modem

• Using AT Commands to Configure Your Modem

Using the Global Wizard to Configure Your Modem

The Global Wizard configuration utility is recommended for computers running in Windows.

1. Insert the MT5634ZLX CD into the CD-ROM drive. The Autorun dialog box appears.

2. Click Initial Setup and Country Selection.

3. Choose either:

• Run Global Wizard from CD. This option will not load the wizard onto your hard drive, or

• Install Global Wizard on the HD. This option installs the wizard onto your hard drive.

4. The Global Wizard dialog box appears. Click Next.

5. The Global Wizard searches for your modem and identifies it. Click Next.

6. Select the country in which the modem will be used, and then click Next.

7. Review your choice of country. If it is correct, click Next to configure the modem.

8. When Global Wizard announces that the parameters have been set, click Finish to exit.

MT5634ZLX, MT5634ZLXI, MT5634ZLX/FE User Guide 11

Chapter 2 – Installation

Using AT Commands to Configure Your Modem

1. Run Phone Tools or use your favorite communications program and open the program’s terminal

window.

2. To configure the modem for a specific country, type AT%T19,0,nn, where nn is the country code, and

then press

3. To verify the change, type ATI9, and then press Enter. The country code is displayed, as in this

example:

Country AT Command Result code

Euro/NAM AT%T19,0,34 (default) 52

4. The complete list of country codes can be found on the Multi-Tech Web site at

http://www.multitech.com/GlobalModem/config.

Dial-Up Networking

Dial-Up NetworkingDial-Up Networking

Before you can connect to the Internet, you must set up a remote-node client program, known as Dial-Up Networking in Windows. Dial-Up Networking establishes your connection to your ISP’s (Internet Service Provider) server, which is the shared computer that manages calls from clients (your computer and other clients’ computers) to the Internet. Most, if not all, Windows browsers start Dial-Up Networking automatically when you open them after you have setup your PC for Dial-Up Networking.

Enter. The message OK displays.

Many ISPs provide a program that will install and configure Dial-Up Networking automatically for you. If this program was not provided, contact your ISP for instructions. You can also find Dial-Up Networking information in your Windows operating system online help or printed documentation.

MT5634ZLX, MT5634ZLXI, MT5634ZLX/FE User Guide 12

Chapter 3 – Remote Configuration

Chapter 3 – Remote ConfigurationChapter 3 – Remote Configuration

Remote configuration is a network management tool that allows you to configure modems anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote MultiMobile Modem for maintenance or troubleshooting as if you were on-site.

Basic Procedure

The following steps are valid regardless of whether the connection is established by the local or the remote Multi-Tech modem.

1. Establish a data connection with a remote MultiMobile Modem.

2. Send three remote configuration escape characters followed by AT and the setup password, and

Enter. Example: %%%ATMTSMODEM. You have four tries to enter the correct password

press before being disconnected. If the password is correct, the remote modem responds with

3. You can now send AT commands to configure the remote modem.

OK.

4. When you have finished configuring the remote modem, save the new configuration by typing

AT&W0 and pressing Enter.

5. Type ATO and press Enter to exit remote configuration. You can now break the connection in the

normal way.

Setup

Multi-Tech modems are shipped with a default setup password (MTSMODEM). Because anyone who has the User Guide knows the default setup password, you should change the password and possibly also the remote configuration escape character.

Changing the Setup Password

1. Open a data communications program such as HyperTerminal.

In the terminal window, type AT#SMTSMODEM (or AT#Syyyyyy if you have replaced the MTSMODEM

password with yyyyyy) and press correct and

To change the password, type AT#S=yyyyyy, where yyyyyy stands for the password, and press Enter.

The password can include any keyboard character and can be up to eight characters long. The modem responds with

The new password is saved automatically. You can now either enter more AT commands or exit the

data communications program. The next time you remotely configure the modem you must use the new setup password.

ERROR if it is wrong.

OK.

Enter. The modem responds with OK if the setup password is

Caution: You can only change the setup password locally; you cannot do it remotely. Also,

passwords are case sensitive. The next time you enter the password, it must be in the same case as you set it up.

MT5634ZLX, MT5634ZLXI, MT5634ZLX/FE User Guide 13

+ 30 hidden pages

Multi-Tech Systems MT5634ZLXFE, MT5634ZLXI User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Chapter 1 – Introduction

Features

System Requirements

Safety Warnings

We Supply

Chapter 2 – Installation

Installing the MT5634ZLX Card

Installing the MT5634ZLXI Card

Installing the MT5634ZLX/FE Card

Installing the Modem Driver

Installing Data Communication Software

Important: How to Eject the PC Card

Configure the Modem for Your Country

Dial-Up Networking

Chapter 3 – Remote Configuration