Multi-Tech Systems MT5634ZLXFE, MT5634ZLXI User Manual

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MultiMobile Modem Family

PC Card Modem

MT5634ZLX

MT5634ZLXI

MT5634ZLX/FE

User Guide

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MT5634ZLX, MT5634ZLXI, MT5634ZLX/FE

written permission from Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

Revision Date Description

A 08/07/02 MT5634ZLX MultiMobile Family User Guide initial release.

Patents

4,453,450; 4,603,320; 4,686,506; 4,972,470

Trademarks

MultiMobile and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc. Adobe and Acrobat are trademarks of Adobe Systems Incorporated. Microsoft, Windows is either a registered trademark of Microsoft Corporation in the United States and/or other countries. All other brands and product names mentioned in this publication are registered trademarks of their respective companies.

World Headquarters

Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, MN 55112 U.S.A Telephone (763) 785-3500 or (800) 328-9717 Fax (763) 785-9874 Internet http://www.multitech.com

Technical Support Country By Email By Phone

France support@multitech.fr +(33) 1-64 61 09 81 India support@multitechindia.com +91 (124) 6340778 U.K. support@multitech.co.uk +(44) 118 959 7774 U.S. and Canada support@multitech.com (800) 972 -2439 Rest of the World support@multitech.com +(763) 717-5863

Note the status of the modem before contacting Technical Support. The status can include information about LED indicators, screen messages, diagnostics test results, problems with an application, etc.

Recording Your Modem Information

Record the following information about your Multi-Tech modem before calling Technical Support. Modem Model Number:

Modem Serial Number: These numbers are printed on the bottom of the modem.

MT5634ZLX, MT5634ZLXI, MT5634ZLX/FE User Guide

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Contents

ContentsContents

CHAPTER 1 – INTRODUCTION ..................................................................................................................5

EATURES...................................................................................................................................................5

YSTEM REQUIREMENTS..............................................................................................................................6

AFETY WARNINGS...................................................................................................................................... 6

S W

E SUPPLY................................................................................................................................................. 7

CHAPTER 2 – INSTALLATION ...................................................................................................................8

NSTALLING THE MT5634ZLX CARD.............................................................................................................8

I I

NSTALLING THE MT5634ZLXI CARD............................................................................................................8

NSTALLING THE MT5634ZLX/FE CARD .......................................................................................................9

NSTALLING THE MODEM DRIVER ................................................................................................................10

Modem Driver Installation for Windows 95/98/Me/2000/XP ................................................................10

Modem Driver Installation for Windows NT ......................................................................................... 10

NSTALLING DATA COMMUNICATION SOFTWARE ..........................................................................................11

MPORTANT: HOW TO EJECT THE PC CARD ................................................................................................ 11

ONFIGURE THE MODEM FOR YOUR COUNTRY ........................................................................................... 11

Using the Global Wizard to Configure Your Modem............................................................................ 11

Using AT Commands to Configure Your Modem ................................................................................12

IAL-UP NETWORKING............................................................................................................................... 12

CHAPTER 3 – REMOTE CONFIGURATION .............................................................................................13

Basic Procedure................................................................................................................................... 13

Setup....................................................................................................................................................13

CHAPTER 4 – AT COMMANDS, S-REGISTERS, AND RESULT CODES...............................................15

AT C

OMMANDS .........................................................................................................................................16

S-R

EGISTERS (ATSN=X)............................................................................................................................ 21

ESULT CODES .........................................................................................................................................24

CHAPTER 5 – TROUBLESHOOTING .......................................................................................................26

No Response to AT Commands .......................................................................................................... 26

The Modem Does Not Execute the Command Line ............................................................................ 26

The Modem Does Not Give a Response After an Executed AT Command........................................26

The Modem Gives an ‘ERROR’ Response After an Executed AT Command .................................... 26

The Modem Goes Off-Hook and Disables the Telephone Line........................................................... 26

The Modem Does Not Auto-Answer the Phone................................................................................... 26

The Software Does Not Control the Modem Properly or Cannot Detect the Modem.......................... 27

Doubled Characters on the Screen .....................................................................................................27

No Text Appears on the Screen in Data Mode....................................................................................27

No Text Appears on the Screen When in Command Mode ................................................................ 27

The Modem Does Not Dial a Phone Number After AT Dial Command Execution..............................27

Communications Software Dials, But Fails.......................................................................................... 27

The Modem Connects with Some Modems, But Not Others............................................................... 27

When Dialing Another Modem, a CONNECT Response Is Received, But Nothing Else.................... 28

The Modem Speaker Does Not Make Any Sound When Connecting to Another Modem .................. 28

Occasionally, the Modem Gives a Burst of Errors............................................................................... 28

Transmitted Data Random Errors........................................................................................................ 28

After Downloading a File, the File Does Not Store on the Disk Drive .................................................28

The Text on the Screen Is Not Legible ................................................................................................28

When Using V.42bis or MNP5, Some Features Are Disabled............................................................. 29

When Connecting to Another Modem, the Modem Reports a Higher Baud Rate Than It’s Really

Using.................................................................................................................................................... 29

COM Port and IRQ Conflicts................................................................................................................ 29

MT5634ZLX, MT5634ZLXI, MT5634ZLX/FE User Guide

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APPENDIX A – REGULATORY COMPLIANCE........................................................................................ 30

FCC P

ART 15 REGULATION.......................................................................................................................30

ART 68 TELECOM............................................................................................................................ 31

FCC P C

ANADIAN LIMITATIONS NOTICE..................................................................................................................32

MT5634ZLXI, MT5634ZLX/FE M EMC, S N S

AFETY, AND R&TTE DIRECTIVE COMPLIANCE................................................................................. 32

EW ZEALAND TELECOM WARNING NOTICE................................................................................................ 33

OUTH AFRICAN STATEMENT .....................................................................................................................33

ODEM RESTRICTIONS.............................................................................32

APPENDIX B – GLOBAL WIZARD............................................................................................................ 34

SING THE GLOBAL WIZARD.......................................................................................................................34

APPENDIX C – FLASH WIZARD............................................................................................................... 36

PGRADE PROCEDURES ............................................................................................................................ 36

Overview .............................................................................................................................................. 36

Step 1: Identify the Modem’s Model Number and Firmware Version .................................................. 36

Step 2: Identify the Current Version of the Firmware ..........................................................................37

Step 3: Download the Upgrade File..................................................................................................... 37

Step 4: Install the Flash Wizard ........................................................................................................... 37

Step 5: Extract the Firmware Upgrade (.HEX) File.............................................................................. 37

Step 6: Document and Clear Your Stored Parameters .......................................................................38

Step 7: Upgrade the Modem’s Firmware ............................................................................................. 38

APPENDIX D – TECHNICAL SPECIFICATIONS......................................................................................39

APPENDIX E – MULTI-TECH SYSTEMS, INC. WARRANTY & REPAIRS POLICIES............................40

ARRANTY................................................................................................................................................ 40

EPAIR PROCEDURES FOR U.S. AND CANADIAN CUSTOMERS...................................................................... 40

INDEX .........................................................................................................................................................42

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Chapter 1 – Introduction

Chapter 1 – IntroductionChapter 1 – Introduction

The MultiMobile PC Card modems offer high-speed performance and reliability for mobile users with laptops. They provide the flexibility needed for local and remote connections to the Internet. These Type II PCMCIA credit card size modems comply with the PCMCIA 2.1 and JEIDA 4.1 standards and support the fastest downloading speeds available over standard phone lines.

They are Bell, ITU-T and AT command compatible, allowing them to be used worldwide (except for the ZLX which is limited to the United States and Canada) with today’s popular communication software programs. You can send and receive faxes with any Group 3 compatible fax device.

• The MT5634ZLX is designed for use in the United States and Canada.

• The MT5634ZLXI is designed for use worldwide. See the Multi-Tech Web site at

http://www.multitech.com for a list of approved countries.

• The MT5634ZLX/FE is designed for use in the United States, Canada, and Europe. It can

connect to an enterprise LAN as well as the Internet.

The MultiMobile PC Cards are fax/modem communications devices that perform the following communications tasks:

• provide V.90 compatibility for data transmission speeds up to 56 Kbps, while maintaining

compatibility with lower-speed modems.

• send and receive faxes from computers or fax machines

Features

FeaturesFeatures

• Compatible with most notebook PCs

• Provides easy installation with Plug-and-Play operation under Windows 98/Me/2000/XP (modem

installation under Windows NT is not Plug-and-Play)

• Hot swappable

• Includes data communications, fax and other value-added software

• Low Power when idle

• Flash memory for easy updates

• Class 1 and Class 2 faxing

• Speed buffering

• Automatic format/speed sensing

• Additional Features of MT5634ZLX/FE

• 10 or 100 Mbps Ethernet data rate auto-negotiation (10/100M auto-negotiation)

• Ethernet full-duplex mode that doubles the network connection speed

• Concurrent use of Fast Ethernet LAN and fax/modem operation

• Configures easily with a global installation wizard (both MT5634ZLX/FE and MT5634ZLXI support

the globabl wizard).

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Chapter 1 – Introduction

System Requirements

System RequirementsSystem Requirements

• An IBM compatible PC or notebook computer with 386SX or faster processor

• At least one type II PCMCIA socket or 32-bit CardBus slot

• PCMCIA compliant Card Services and Socket Services

• An RJ-11 jack for connecting to a phone plug

• MT5634ZLX/FE only: An RJ-45 jack for 100BaseTX connection to your Ethernet LAN

Safety Warnings

Safety WarningsSafety Warnings

• Use this product only with UL- and CUL-listed computers.

• To reduce the risk of fire, use only 26 AWG (.41mm) or larger telephone wiring.

• Never install telephone wiring during a lightning storm.

• Never install a telephone jack in a wet location unless the jack is specifically designed for wet

locations.

• Never touch uninsulated telephone wires or terminals unless the telephone line has been

disconnected at the network interface.

• Use caution when installing or modifying telephone lines.

• Avoid using a telephone during an electrical storm; there is a risk of electrical shock from lightning.

• Do not use a telephone in the vicinity of a gas leak.

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Chapter 1 – Introduction

We Supply

We SupplyWe Supply

Your modem has several components. Please make sure you have all parts before trying to operate your modem.

MT5634ZLX MT5634ZLXI MT5634ZLX/FE

MT5634ZLX, MT5634ZLXI

MultiMobile PC Card modem

Quick Start Guide

MultiMobile PC Card CD that provides modem drivers, the User Guide, a data

communications software program, and Acrobat Reader

MT5634ZLX MT5634ZLXI MT5634ZLX/FE

RJ-11 adapter cable RJ-11 telephone cord RJ-11 telephone cord

MT5634ZLX/FE

MultiMobile PC Card modem

One Modem-LAM (Line

Adapter Modules)

MT5634ZLX, MT5634ZLXI, MT5634ZLX/FE User Guide 7

Two LAMs (Line Adapter

Modules)

One Modem-LAM

One Ethernet-LAM

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Chapter 2 – Installation

Chapter 2 – InstallationChapter 2 – Installation

Installing the MT5634ZLX Card

Installing the MT5634ZLX CardInstalling the MT5634ZLX Card

1. Insert the MT5634ZLX Card into the laptop’s PCMCIA slot. Be sure the label is facing up.

2. Plug 15-pin adapter end of the telephone cord into the MT5634ZLX Card.

3. Plug the other end of the RJ-11 into an available telephone wall jack. This connects you to the PSTN

(Public Switched Telephone Network).

MT5634ZLX Connections

Installing the MT5634ZLXI Card

Installing the MT5634ZLXI CardInstalling the MT5634ZLXI Card

1. Insert the MT5634ZLXI Card into the laptop’s PCMCIA slot. Be sure the label is facing up.

2. Plug the Modem-LAM (Line Adapter Module) into the modem port of the PC Card.

3. Plug one end of the RJ-11 telephone line cord into the open end of the Modem-LAM (this is the

LAM’s RJ-11 receptacle side).

4. Plug the other end of the RJ-11 into an available telephone wall jack. This connects you to the PSTN

(Public Switched Telephone Network).

5. With your PC turned on, verify the operation of the LEDs.

OH (Off-Hook) light on means the MT5634ZLXI is dialing, is online, or answering a call. CD (Carrier Detect) light on means a valid carrier signal from another modem is detected. RD (Receive Data) light flashes when data is being received. TD (Transmit Data) light flashes when data is being transmitted.

MT5634ZLXI Connections

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Chapter 2 – Installation

Installing the MT5634ZLX/FE Card

Installing the MT5634ZLX/FE CardInstalling the MT5634ZLX/FE Card

1. Insert the MT5634ZLX/FE Card into the computer’s PCMCIA slot. Be sure the label is facing up.

2. Plug the Modem-LAM (Line Adapter Module) into the modem port of the PC Card.

3. Plug one end of the RJ-11 telephone line cord into the open end of the Modem-LAM (this is the

LAM’s RJ-11 receptacle side).

4. Plug the other end of the RJ-11 into an available telephone wall jack. This connects you to the PSTN

(Public Switched Telephone Network).

5. Plug the Ethernet-LAM into the Ethernet port of the PC Card.

6. Plug one end of either a UTP or an STP cable into the Ethernet-LAM.

7. Plug the other end of the UTP/STP cable into the Ethernet LAN.

8. Installation of the driver for the MT5634ZLE/FE: When prompted for drivers, choose the Advanced

path and browse to the version.

9. With your PC turned on, verify the operation of the LEDs.

Modem LAM LEDs

Drivers_FE folder and then to the appropriate subfolder for your Windows

Ethernet LAM LEDs

ACT light on means there’s activity on the line. 10/100 light on means 100m; 10/100 light off means 10m. Link light on means the line is active.

MT5634ZLX/FE Connections

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Chapter 2 – Installation

Installing the Modem Driver

Installing the Modem DriverInstalling the Modem Driver

You must install the modem’s driver onto the hard drive of your laptop PC. If you are using Windows 95/98/Me/2000/XP, the driver is installed with Windows’ Plug and Play feature. For Windows NT, which does not support Plug and Play, see the

Modem Driver Installation for Windows NT below.

Modem Driver Installation for Windows 95/98/Me/2000/XP

1. Make sure your modem PC card is connected properly, and then turn on your laptop PC. Windows

should detect your new modem and open the install New Modem wizard.

Note: If Windows cannot find a modem, your modem may not be connected properly. Check your

connections.

2. Insert the MT5634ZLX Modem Family CD into your laptop PC’s CD-ROM drive, and then click OK.

3. Windows installs the modem driver.

4. Installing the ZLX/FE drivers requires you to select the Advanced option. Then browse the Drivers_FE

folder and select the appropriate subfolder.

5. Click Finish to exit.

Modem Driver Installation for Windows NT

1. Make sure your modem PC card is connected properly, and then turn on your laptop PC. Windows

should detect your new modem and open the install New Modem wizard.

Note: If Windows cannot find a modem, your modem may not be connected properly. Check your

connections.

2. In the Install New Modem wizard, select Don’t detect my modem; I will select it from a list, and then

click

Next.

3. Insert the MT5634ZLX CD into your laptop PC’s CD-ROM drive, and then click Have Disk.

4. In the Install from Disk dialog box, select the drive that the CD is in, and then click OK.

5. A list of modems appears. Select your modem and click Next.

6. Select the port that the modem is connected to, and then click Next.

7. Windows installs and configures the modem driver.

8. Click Finish to exit.

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Chapter 2 – Installation

Installing Data Communication Software

Installing Data Communication SoftwareInstalling Data Communication Software

Data communications software is designed to enable your modem to send and receive data. Multi-Tech has included a communications software program, Phone Tools, with your modem. To install Phone Tools:

• Insert the MultiMobile CD into your laptop’s CD-ROM drive.

• Click on the Phone Tools icon.

• You will be asked to choose your language.

• The software automatically loads onto your PC.

Important: How to Eject the PC Card

Important: How to Eject the PC CardImportant: How to Eject the PC Card

The PC Card is a hot-swappable card. However, when MT5634ZLX/FE is connected to a LAN and transferring data, it is recommended that you use the following steps to eject the PC Card if you choose to do so during this process. Removing the PC Card during this process without using these steps could cause Windows to lock up.

1. On the task bar, click the PCMCIA icon.

2. Select Stop MultiMobile MT5634ZLX PCMCIA.

3. The Safe to Remove Hardware dialog box displays. Click OK.

4. Eject the PCMCIA adapter.

Configure the Modem for Your Country

Configure the Modem for Your CountryConfigure the Modem for Your Country

Note: Country configuration applies to the MT5634ZLXI is designed for use worldwide.

Different countries have different requirements for how modems must function. Therefore, before you use your modem, you must configure it to match the defaults of the country in which you are using it. You can use one of two configuration methods:

• Using the Global Wizard to Configure Your Modem

• Using AT Commands to Configure Your Modem

Using the Global Wizard to Configure Your Modem

The Global Wizard configuration utility is recommended for computers running in Windows.

1. Insert the MT5634ZLX CD into the CD-ROM drive. The Autorun dialog box appears.

2. Click Initial Setup and Country Selection.

3. Choose either:

• Run Global Wizard from CD. This option will not load the wizard onto your hard drive, or

• Install Global Wizard on the HD. This option installs the wizard onto your hard drive.

4. The Global Wizard dialog box appears. Click Next.

5. The Global Wizard searches for your modem and identifies it. Click Next.

6. Select the country in which the modem will be used, and then click Next.

7. Review your choice of country. If it is correct, click Next to configure the modem.

8. When Global Wizard announces that the parameters have been set, click Finish to exit.

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Chapter 2 – Installation

Using AT Commands to Configure Your Modem

1. Run Phone Tools or use your favorite communications program and open the program’s terminal

window.

2. To configure the modem for a specific country, type AT%T19,0,nn, where nn is the country code, and

then press

3. To verify the change, type ATI9, and then press Enter. The country code is displayed, as in this

example:

Country AT Command Result code

Euro/NAM AT%T19,0,34 (default) 52

4. The complete list of country codes can be found on the Multi-Tech Web site at

http://www.multitech.com/GlobalModem/config.

Dial-Up Networking

Dial-Up NetworkingDial-Up Networking

Before you can connect to the Internet, you must set up a remote-node client program, known as Dial-Up Networking in Windows. Dial-Up Networking establishes your connection to your ISP’s (Internet Service Provider) server, which is the shared computer that manages calls from clients (your computer and other clients’ computers) to the Internet. Most, if not all, Windows browsers start Dial-Up Networking automatically when you open them after you have setup your PC for Dial-Up Networking.

Enter. The message OK displays.

Many ISPs provide a program that will install and configure Dial-Up Networking automatically for you. If this program was not provided, contact your ISP for instructions. You can also find Dial-Up Networking information in your Windows operating system online help or printed documentation.

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Chapter 3 – Remote Configuration

Chapter 3 – Remote ConfigurationChapter 3 – Remote Configuration

Remote configuration is a network management tool that allows you to configure modems anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote MultiMobile Modem for maintenance or troubleshooting as if you were on-site.

Basic Procedure

The following steps are valid regardless of whether the connection is established by the local or the remote Multi-Tech modem.

1. Establish a data connection with a remote MultiMobile Modem.

2. Send three remote configuration escape characters followed by AT and the setup password, and

Enter. Example: %%%ATMTSMODEM. You have four tries to enter the correct password

press before being disconnected. If the password is correct, the remote modem responds with

3. You can now send AT commands to configure the remote modem.

OK.

4. When you have finished configuring the remote modem, save the new configuration by typing

AT&W0 and pressing Enter.

5. Type ATO and press Enter to exit remote configuration. You can now break the connection in the

normal way.

Setup

Multi-Tech modems are shipped with a default setup password (MTSMODEM). Because anyone who has the User Guide knows the default setup password, you should change the password and possibly also the remote configuration escape character.

Changing the Setup Password

1. Open a data communications program such as HyperTerminal.

In the terminal window, type AT#SMTSMODEM (or AT#Syyyyyy if you have replaced the MTSMODEM

password with yyyyyy) and press correct and

To change the password, type AT#S=yyyyyy, where yyyyyy stands for the password, and press Enter.

The password can include any keyboard character and can be up to eight characters long. The modem responds with

The new password is saved automatically. You can now either enter more AT commands or exit the

data communications program. The next time you remotely configure the modem you must use the new setup password.

ERROR if it is wrong.

OK.

Enter. The modem responds with OK if the setup password is

Caution: You can only change the setup password locally; you cannot do it remotely. Also,

passwords are case sensitive. The next time you enter the password, it must be in the same case as you set it up.

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Chapter 3 – Remote Configuration

Changing the Remote Escape Character

To further improve security, you can change a remote modem’s remote configuration escape character. The remote configuration escape character is stored in register S9. The factory default is 37, which is the ASCII code for the percent character (%). Setting S9 to 0 (zero) disables remote configuration entirely.

Caution: If you do this remotely, you won’t be able to change it back remotely!

1. Establish a remote configuration link with the remote modem as described in Basic Procedure.

2. Note: This command can be executed locally as well as remotely.

Type ATS9=n, where n is the ASCII code for the new remote configuration escape character, then

Enter.

press

Save the new value by typing AT&W and pressing Enter.

5. Type ATO and press Enter to exit remote configuration.

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Chapter 4 – AT Commands, S-Registers, and Result Codes

Chapter 4 – AT Commands, S-Registers, and

Chapter 4 – AT Commands, S-Registers, andChapter 4 – AT Commands, S-Registers, and

Result Codes

Result CodesResult Codes

Typically, your fax and data communications software controls the modem for you. For complete control over your modem, you may also want to use AT commands. Each AT command must be preceded by the characters AT to get the ATtention of the modem. You need to be careful when using these commands because they can cause your software to lose its ability to control the modem. If an AT command you’ve entered has caused a problem, turn the computer off and then back on to reset the modem to factory default settings. You may also reset the factory defaults by typing AT&F&WZ.

The format for entering an AT command is ATXn, where X is the command and n is the value for the command, sometimes called the command parameter. The value is always a number. If the value is zero, you can omit it from the command; (e.g. AT&W is equivalent to AT&W0). Most commands have a default value, which is the value that is set at the factory. The default values are included in the AT Commands section which follows. You must press Enter to send the command to the modem.

To send AT commands to the modem you must use a communications program, such as HyperTerminal, which is included in Windows 95, 98, NT and 2000. You can issue commands to the modem directly by typing them in the terminal window of the communications program or indirectly by configuring the communications program to send the command automatically. If you are using Windows Dial-Up Networking, AT commands can be included in the connection properties (described later in this chapter).

You can issue several commands in one line; this is called a command string. A command string begins with AT and ends when you press Enter. Spaces separating the commands are optional; they are ignored by the command interpreter. The most familiar command string is the initialization string (used to configure the modem when it is turned off, reset, or when your communications software initiates a call to another modem).

To use an AT command, you must first:

1. Run your communication software.

2. Configure the software for the appropriate COM port and IRQ settings, if necessary.

3. Enter Terminal mode (also known as Command mode, Local mode, or Direct mode). This is the

mode in which most data communications software packages start up. You can then type the desired AT command and press the Enter key.

For example, type:

ATH0<Enter> to hang up the modem connection, or AT&K3<Enter> to enable bi-directional CTS/RTS hardware flow control.

Most of the AT commands can be entered in “strings” (i.e., on the same command line) without spaces between the individual commands.

For example: AT&K3H0<Enter>

Any time the modem receives a command, it sends a response known as a Result Code. The most common result codes are OK, ERROR, and CONNECT.

Fortunately, communication programs make daily operation of modems effortless by hiding the commands from the user. Most users, therefore need to use AT commands only when reconfiguring the modem, e.g., to turn autoanswer on or off.

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Chapter 4 – AT Commands, S-Registers, and Result Codes

AT Commands

AT CommandsAT Commands

The commands labeled as default are factory default settings.

Command Options Function & Description

+++AT Escape Sequence puts the modem in command mode (and optionally

issues a command) while remaining online. Type +++AT and up to ten command characters, then press ENTER. Used mostly to issue the hang-up command: +++ATH <cr>

%%%AT Remote Configuration Escape Sequence initiates remote configuration

mode while online with a remote modem. The remote configuration escape character (%) is defined in register S13.

A/ Re-execute the last command string. <any key> Terminate the current connection attempt when entered in handshaking

state.

All the following commands require an AT prefix

$ Calling Card “Bong” Detection. A Go off-hook and attempt to establish a connection without waiting for a

ring.

Bn Line modulation options. B0 Select ITU-T V.22 mode for 1200 bps connection and V.21 mode for 300

bps.

B1 (default) Select Bell 212A for 1200 bps connection; Bell 103 for 300 bps. B2 Select V.23 1200 bps for receiving, 75 bps for transmitting in originate

mode; 75 bps for receiving and 1200 bps for transmitting in answer mode.

B3 Select V.23 75 bps for receiving, 1200 bps for transmitting in originate

mode; 1200 bps for receiving and 75 bps for transmitting in answer mode.

Dn Dial command, beginning the dialing sequence. The string “n” (telephone

number and modifiers) listed as follows is entered after the “D” command.

P Pulse dial. Only digits 0 to 9 can be dialed. R Reverse dial. Originate call in answer mode (go on-line in answer mode). Sn Dial the phone number stored in NVRAM at location n (n=0, 1, 2, 3). T DTMF tone dial. Any digit 0 to 9, *, #, A, B, C… maybe dialed as a tone. W Wait for second dial tone. The modem waits for the second dial tone

before processing the dial string.

, Pause. Causes the modem to pause for a time before processing the dial

string (value set by S8 register).

! Flash hook (for call transfer). Causes the modem to go on-hook for 0.5

second then return off-hook.

@ Wait for 5 seconds of silence after dialing a number.

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Chapter 4 – AT Commands, S-Registers, and Result Codes

Command Options Function & Description

; Return to command state after dialing a number without disconnecting

the call.

En AT command echo options. E0 Echo disabled. E1 (default) Echo enabled. Hn Switch-hook control . H0 Modem goes on-hook. H1 Modem goes off-hook. Ln Speaker Volume Control Level (0-3); L3 being the highest. Mn Speaker control. M0 Speaker always off. M1 (default) Speaker on until carrier present. M2 Speaker always on. M3 Speaker off during dialing and on until carrier present. Nn Select negotiate handshake. N0 When originating or answering, handshake only at the communication

rate specified by the S37 register and “ATBn” and no fallback.

N1 (default) When originating or answering, start handshaking only at the comm

standard specified by S37 register and “ATBn”. During handshake, fallback to a lower speed may occur except in “AT\N1” mode.

On Go on-line. O0 Return modem to a previously established state. O1 Begin an equalizer retrain sequence, then return to on-line state. O3 to O14 Force modem to a new rate that is user defined. New rates are defined in

S62 register.

P Enable pulse dialing. Qn Result code display options. Q0 (default) Result code enabled. Q1 Result code disabled. T Enable tone dialing. Vn Result code form. V0 Display result code in numeric form (see also the result code options

table).

V1 (default) Display result code in verbose form. Wn Select extended result codes. W0 (default) CONNECT result code reports DTE speed. (See also the “Result Code

Options Table”)

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Command Options Function & Description

W1 CONNECT result code reports DTE speed; enable the CARRIER,

COMPRESSION, and PROTOCOL extended result code.

W2 CONNECT result code reports DCE speed. Xn Select result codes/call progress options. X0 Display CONNECT or “1” for all speeds. X1 Display connect message according to “ATW” and “AT\V”, blind dial,

ignore busy tone.

X2 Display connect message according to “ATW” and “AT\V”, wait for dial

tone, ignore busy tone.

X3 Display connect message according to “ATW” and “AT\V”, blind dial,

check busy tone after dialing.

X4 (default) Display connect message according to “ATW” and “AT\V”, wait for dial

tone, check busy tone after dialing.

Zn Recall stored profile. Z0 Reset and recall user profile 0. Z1 Reset and recall user profile 1. &Cn Data carrier detect option. &C0 State of carrier from remote modem is ignored. RLSD (Receive Line

Signal Detect) circuit is always on.

&C1 (default) State of carrier from remote modem is tracked. RLSD circuit reflects the

state of carrier.

&Dn Data Terminal Ready (DTR) option &D0 DTR ignored. &D1 Go to command mode on on-to-off DTR transition. &D2 (default) Hang up and go to command mode on on-to-off DTR transition. Auto-

answer is disabled if DTR is low.

&D3 Hang up and reset from user profile 0 on on-to-off DTR transition. &F Recall factory default setting as active configuration. &Gn Guard tone option. &G0 (default) No guard tone. &G1 550 Hz guard tone. &G2 1800 Hz guard tone. &Jn Dummy command for AutoSync compatibility. &Kn Set flow control. &K0 Disable flow control. &K3 (default) Enable bi-directional hardware flow control (CTS/RTS). &K4 Enable bi-directional software flow control (XON/XOFF). &Pn Dial Pulse make/break ratio.

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Chapter 4 – AT Commands, S-Registers, and Result Codes

Command Options Function & Description

&P0 (default) Make=40%, Break=60% for use in North America. &P1 Make=33%, Break=67% for International use. &Rn CTS/RTS option (for non-CTS flow control mode and synchronous mode

only).

&R0 (default) CTS follows RTS. &R1 CTS always true. &Sn Data Set Ready (DSR) option. &S0 (default) DSR always on. &S1 DSR on during handshake and on-line, off in test mode or idle mode. &Tn Self-test commands. &T0 (then ^ATO) Terminate test. &T1 Local analog loopback test. &T3 Local activated remote digital loopback (RDL) test. &Vn View active configuration and stored profile. &V0 View active file, stored profile #0 and stored phone numbers. &Wn Store active profile. &W0 Save active configuration as user profile #0. &W1 Save active configuration as user profile #1. &Yn Select stored profile on power-up. &Y0 Recall user profile 0 on power-up. &Zn=x Store telephone number n=0 to 3.

x=<string> See also the dial modifier in ”ATDn” command. The maximum number of

digits per string is 36.

%A Adaptive Answer Result Code Enable. %Cn Data compression option. %C0 No compression. %C1 (default) MNP 5 compression. \Gn Set modem port flow control. \G0 (default) Disable port flow control. \G1 Set port flow control to XON/XOFF. \Jn Constant DTE speed option. \J0 (default) DCE and DTE rates are independent. \J1 DTE rate adjusts to DCE connection rate after on-line.

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Chapter 4 – AT Commands, S-Registers, and Result Codes

Command Options Function & Description

\K=n Set break control. In on-line data state with V.42 protocol or normal

mode, then break signal to DTE through RS-232.

n=0 or 2 or 4 Enter on-line command state but do not send break to the remote

modem. n=1 Empty the data buffers; send break to remote modem immediately. n=3 Send break to the remote modem immediately. n=5 Send break to the remote modem in sequence with data in on-line data

state with direct mode, then receive break signal at serial port. n=0 or 2 or 4 Immediately send break and enter on-line command state. n=1 or 3 or 5 Immediately send break through. In on-line command state with V.42

protocol or normal mode, the DTE issues a transmit break command. n=0 or 1 Empty the data buffers; send the break to remote modem. n=2 or 3 Send break to the remote modem immediately. n=4 or 5 Send break to the remote modem in sequence with data. In on-line data

state with normal mode, receive break signal from remote at modem

port, send to serial port. n=0 or 1 Empty the data buffers; send the break to the local DTE. n=2 or 3 Send break to local DTE immediately. n=4 or 5 Send break to the local DTE in sequence with data.

\Nn Modem protocol options. \N0 Normal mode. No protocol, but flow control is allowed. \N1 Direct mode. No protocol and no flow control are allowed. \N2 MNP reliable mode. \N3 (default) LAPM, MNP or normal mode. \N4 LAPM or MNP mode. \Qn DTE flow control options. \Q0 Disable flow control . \Q1 XON/XOFF software flow control. \Q2 CTS flow control to DTE. \Q3 RTS/CTS hardware flow control. \Tn Set inactive timer. n=0 (default) Disable inactive timer. n=1 - 90 Enable inactive timer. Length in minutes. \Vn Protocol result codes. \V0 (default) Disable protocol result code (e.g. CONNECT 9600). \V1 Enable protocol result code (e.g. CONNECT 9600/LAP-M). \Xn XON/XOFF pass-through options. \X0 (default) Process XON/XOFF per AT\Gn and AT\Qn option, if XON/XOFF flow

control enabled, do not pass XON/XOFF to remote modem or local DTE.

\X1 Process XON/XOFF per AT\Gn and AT\Qn option, always pass

XON/XOFF to the remote modem or local DTE.

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Chapter 4 – AT Commands, S-Registers, and Result Codes

S-Registers (ATSn=x)

S-Registers (ATSn=x)S-Registers (ATSn=x)

Certain modem parameters are stored in memory locations called S-Registers. Use the S command to read or alter the contents of S-Registers.

S0 0–255 0 Sets number of the rings required before the modem automatically

S1 0–255 0

S2 0–255 043

S3 0–127 013 Holds the decimal value of the Carriage Return <cr> character used as the

S4 0–127 010 Holds the decimal value of the character recognized as a line feed after

S5 0–127 008 Holds the decimal value of the character recognized as a backspace

S6 0–255 002

S7 1–255 050

S8 0–255 002 Sets the time, in seconds, that the modem must pause when the “,” dial

S10 1–255 020

S11 50–255 095 Sets the DTMF duration and inter digit delay in milliseconds, in DTMF

S12 0–255 050

S16 0–18 0

Factory

Default

Description

answers a call. Set “S0=0” to disable auto-answer mode. Counts the incoming rings and stores the value to this register. The value

of this register is incremented with each ring. If no rings occur over an 8 seconds interval, this register is cleared. User can read but should not change this value.

Holds the decimal value of the ASCII character used as the escape character. The default value (043) corresponds to an ASCII character “+” (plus). A value of 128 to 255 disables the escape process; i.e., no escape character will be recognized 043.

command line and result code terminator (asynchronous operation only).

the carriage return control character, if verbose result codes are enabled.

(asynchronous operation only). The modem will not recognize the backspace character if this register is set to a value greater than 32.

Sets the length of time, in seconds, that the modem must wait (minimum 2 seconds even if the value is less than 2) after going off-hook before dialing the first digit of the telephone number.

Sets the time, in seconds, that the modem must wait before hanging up because a carrier is not detected.

modifier is encountered in the dial string. Sets the length of time, in tenths of a second, that the modem waits before

hanging up after a loss of carrier.

touch-tone dialing. Defines the maximum period, in 2-hundredths of a second, allowed

between consecutive asynchronous escape character “+” (plus) for the escape sequence to be considered valid.

Selects DTE speed during data transfer.

0 Last auto-baud speed 1 300 bps 2 600 bps 3 1200 bps 4 2400 bps 5 4800 bps 6 9600 bps 7 7200 bps 8 12000 bps 9 14400 bps 10 16800 bps 11 19200 bps 12 21600 bps 13 24000 bps 14 26400 bps 15 28800 bps 16 38400 bps 17 57600 bps

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Chapter 4 – AT Commands, S-Registers, and Result Codes

Factory

Default

Description

18 115200 bps

S18 0–255 000 Sets the length of time, in seconds, that the modem conducts a test

(commanded by “AT&Tn”) before returning to command mode. If this register value is zero, the test automatically terminates, the test progress must be ended by issuing “AT&T0” or “ATH” commands.

S25 0–255 005 Sets the length of time, in hundredths of a second, which the modem

ignores before hanging up.

S30 0–90 000

Controls the inactivity timer, which sets the length of time, in minutes, that the modem counts when there is no data flow in or out of the DTE serial port. A connection is disengaged when the counter reaches the preset value. Setting to S30 =0 disables the inactivity timer.

S36 0–7 Specifies the action to take in the event of a negotiation failure when error

control is selected. (See S48)

S37 0–19 0

S38 0–23

Sets the desired DCE speed (line speed).

0 Attempt to connect at the last “AT” speed 3 Attempt to make a 300 bps connection 5 Attempt to make a 1200 bps connection 6 Attempt to make a 2400 bps connection 7 Attempt to make a 4800 bps connection 8 Attempt to make a 7200 bps connection 9 Attempt to make a 9600 bps connection 10 Attempt to make a 12000 bps connection 11 Attempt to make a 14400 bps connection 12 Attempt to make a 16800 bps connection 13 Attempt to make a 19200 bps connection 14 Attempt to make a 21600 bps connection 15 Attempt to make a 24000 bps connection 16 Attempt to make a 26400 bps connection 17 Attempt to make a 28800 bps connection 18 Attempt to make a 31200 bps connection 19 Attempt to make a 33600 bps connection

Sets “downstream” data rate where K56 provides rates of 32,000 to 56,000 in 2,000 bps increments, V.90 provides rates of 28,000 to 56,000 bps in increments of 1,333 bps.

0 = V.90 disabled 1 = V.90 autorate K56 rates 2 = 28,000 bps 2 = 32,000 bps 3 = 29,333 bps 3 = 34,000 bps 4 = 30,666 bps 4 = 36,000 bps 5 = 32,000 bps 5 = 38,000 bps 6 = 33,333 bps 6 = 40,000 bps 7 = 34,666 bps 7 = 42,000 bps 8 = 36,000 bps 8 = 44,000 bps

9 = 37,333 bps 9 = 46,000 bps 10 = 38,666 bps 10 = 48,000 bps 11 = 40,000 bps 11 = 50,000 bps 12 = 41,333 bps 12 = 52,000 bps 13 = 42,666 bps 13 = 54,000 bps 14 = 44,000 bps 14 = 56,000 bps 15 = 45,333 bps 16 = 46,666 bps 17 = 48,000 bps 18 = 49,333 bps 19 = 50,666 bps 20 = 52,000 bps 21 = 53,333 bps Note:Upstream V.90 data rates are 22 = 54,666 bps 4800 to 33,600 bps in 2400 bps 23 = 56,000 bps increments.

S48 7 or 128 7

Enables (7) or disables (128) LAPM negotiation. The following table lists

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Chapter 4 – AT Commands, S-Registers, and Result Codes

Factory

Default

S89 0, 5-255 10

(6.5 secs)

Description

the S36 and S48 configuration settings for certain types of connections.

S48=7 S48=128 S36=0,2 LAPM or Hangup Do not use S36=1,3 LAPM or async Async S36=4,6 LAPM, MNP, or hangup MNP or hangup S36=5,7 LAPM,MNP or async MNP or async

Sets the length of time, in 1-second increments, in the off-line command mode before the modem goes into standby mode (or sleep mode). A value of 0 prevents standby mode. A value of 1-4 sets the value to 5.

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Chapter 4 – AT Commands, S-Registers, and Result Codes

Result Codes

Result CodesResult Codes

In Command mode, the MultiMobile PC Card can send information and status responses (Result Codes) to your computer. Result Codes are used by communications programs and can also appear on your monitor. The form of the Result Code information displayed can be defined using the Qn, Vn, Wn, and Xn commands.

Terse Verbose Description

0OK Command executed 1 CONNECT Modem connected to line 2RING Ring signal detected 3 NO CARRIER Carrier signal lost or not detected 4 ERROR Invalid command 5 * CONNECT 1200 Connected at 1200 bps 6NO DIALTONENo dial tone detected 7BUSY Busy signal detected 8 NO ANSWER No answer at remote end 10 * CONNECT 2400 Connected at 2400 bps 11 * CONNECT 4800 Connected at 4800 bps 12 * CONNECT 9600 Connected at 9600 bps 13 * CONNECT 14400 Connected at 14400 bps 14 * CONNECT 19200 Connected at 19200 bps 24 * CONNECT 7200 Connected at 7200 bps 25 * CONNECT 12000 Connected at 12000 bps 26 * CONNECT 16800 Connected at 16800 bps 40 * CONNECT 300 Connected at 300 bps 55 * CONNECT 21600 Connected at 21600 bps 56 * CONNECT 24000 Connected at 24000 bps 57 * CONNECT 26400 Connected at 26400 bps 58 * CONNECT 28800 Connected at 28800 bps 59 * CONNECT 31200 Connected at 31200 bps 60 * CONNECT 33600 Connected at 33600 bps 70 * CONNECT 32000 Connected at 32000 bps 71 * CONNECT 34000 Connected at 34000 bps 72 * CONNECT 36000 Connected at 36000 bps 73 * CONNECT 38000 Connected at 38000 bps 74 * CONNECT 40000 Connected at 40000 bps 75 * CONNECT 42000 Connected at 42000 bps 76 * CONNECT 44000 Connected at 44000 bps 77 * CONNECT 46000 Connected at 46000 bps 78 * CONNECT 48000 Connected at 48000 bps 79 * CONNECT 50000 Connected at 50000 bps

* EC is added to these Result Codes when the extended Result Codes configuration option is enabled. EC is replaced by one of the following codes, depending on the type of error control connection: V42bis (V.42 error control [LAP-M] and V.42bis data compression); V42 (V.42 error control [LAP-M] only); MNP5 (MNP 4 error control and MNP 5 data compression); MNP4 (MNP 4 error control only); NoEC (No error control protocol).

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Terse Verbose Description

80 * CONNECT 52000 Connected at 52000 bps 81 * CONNECT 54000 Connected at 54000 bps 82 * CONNECT 56000 Connected at 56000 bps 88 DELAYED Delay is in effect for the dialed number 89 BLACKLISTED Dialed number is blacklisted 90 BLACKLIST FULL Blacklist is full 100 CONNECT 28000 Connected at 28000 bps, V.90 rate 101 CONNECT 29333 Connected at 29333 bps, V.90 rate 102 CONNECT 30666 Connected at 30666 bps, V.90 rate 103 CONNECT 33333 Connected at 33333 bps, V.90 rate 104 CONNECT 34666 Connected at 34666 bps, V.90 rate 105 CONNECT 37333 Connected at 37333 bps, V.90 rate 106 CONNECT 38666 Connected at 38666 bps, V.90 rate 107 CONNECT 41333 Connected at 41333 bps, V.90 rate 108 CONNECT 42666 Connected at 42666 bps, V.90 rate 109 CONNECT 45333 Connected at 45333 bps, V.90 rate 110 CONNECT 46666 Connected at 46666 bps, V.90 rate 111 CONNECT 49333 Connected at 49333 bps, V.90 rate 112 CONNECT 50666 Connected at 50666 bps, V.90 rate 113 CONNECT 53333 Connected at 53333 bps, V.90 rate 114 CONNECT 54666 Connected at 54666 bps, V.90 rate

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Chapter 5 – Troubleshooting

Chapter 5 – TroubleshootingChapter 5 – Troubleshooting

This chapter provides general and specific problem solving steps. Below are a number of examples of problems, probable causes, and solutions. If your MultiMobile PC Card is not working properly, look up the problem and solution here. If you cannot solve the problem, Technical Support (see the Copyright page – it’s the page after the cover). There are some specific steps for resolving IRQ and COM port conflicts listed at the end of this chapter.

No Response to AT Commands

• Cause: The COMx port may be in use by another device in the computer.

Solution: Change the COMx port of MultiMobile PC Card to a different, unused port. It might be best to set it to COM3 or COM4. Even if you are not using a serial port that is set to the same COMx port as the modem, it can still interfere with the modem. Be sure to update your software COMx port setting as well.

• Cause: The Interrupt the modem is using may be the same Interrupt used by another device.

Solution: Change the IRQ settings to a different, unused, IRQ. Even if you are not using a serial port that is set to the same IRQ as the modem, it can still interfere with the modem.

The Modem Does Not Execute the Command Line

• Cause: Make sure you are typing AT at the beginning of the command line (and hit Enter at the

end).

• Cause: Make sure the modem is not in Data Mode. Type +++ if necessary.

• Cause: Make sure your software is set to the same COMx port as your MultiMobile PC Card.

The Modem Does Not Give a Response After an Executed AT Command

• Cause: The echo and/or responses may be turned off by the ATE0Q1 commands.

Solution: Use ATE1Q0 then Enter to change them back.

• Cause: Make sure the modem is in Command Mode and not Data Mode when you enter AT

commands.

The Modem Gives an ‘ERROR’ Response After an Executed AT Command

• Cause: Make sure you did not type an invalid command.

• Cause: Make sure your command line is 40 characters or less.

The Modem Goes Off-Hook and Disables the Telephone Line

• Cause: The modem may be set to auto-answer the phone when it rings.

Solution: Disable auto-answer by typing ATS0=0 then Enter at the command line.

The Modem Does Not Auto-Answer the Phone

• Cause: If necessary, make sure the software is configured to auto-answer the phone.

Solution: To set auto-answer mode on from AT command mode, type ATS0=n then press Enter. The n stands for number of rings the modem answers. For example: ATS0=3 causes the modem to answer on the third ring.

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Chapter 5 – Troubleshooting

The Software Does Not Control the Modem Properly or Cannot Detect the Modem

• Cause: The software may not have been set up correctly.

Solution: Check the initialization string and dial string.

• Cause: Some TSRs (programs that stay in memory after they are loaded) may conflict with the

communications software.

Solution: Try starting your computer without loading any TSRs.

Doubled Characters on the Screen

• Cause: Both the modem and the software have the echo feature turned on.

Solution: Since only one needs an echo, turn the software echo feature off.

• Cause: The remote modem is echoing your typed characters.

Solution: Type ATE1 then Enter at the command line. Then turn off the software echo

feature.

No Text Appears on the Screen in Data Mode

• Cause: The remote modem is not echoing your typed characters.

Solution: Type ATE0 and press Enter at the command line. Then turn the software echo feature on.

• Cause: Your software may not be set to use Full Duplex or the remote modem may not be set to

use Full Duplex either.

• Cause: The remote modem may be waiting for you to type a command before it replies with text.

No Text Appears on the Screen When in Command Mode

Solution: If you can’t see the typed characters, then type ATE1 then press Enter.

The Modem Does Not Dial a Phone Number After AT Dial Command Execution

• Cause: If you are using touch tone dialing on a phone line that requires pulse dialing, then it may

not work.

Solution: Use ATDT in place of ATDP.

Communications Software Dials, But Fails

• Cause: Make sure the software-dialing prefix is ATDT.

• Cause: Make sure the software and modem are set to the same COMx port.

• Cause: The modem may not have hung up the phone line since the last call.

Solution: Change to Command mode and type ATH then press Enter.

The Modem Connects with Some Modems, But Not Others

• Cause: The remote modem may not support data compression or error correction, which might

cause it to take too long to negotiate a link. Solution: You might try changing the way the modem negotiates by using the AT&Qn, ATNn,

and ATS37=n commands. It might be best to start with AT&Q0N1.

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Chapter 5 – Troubleshooting

When Dialing Another Modem, a CONNECT Response Is Received, But Nothing Else

• Cause: The remote modem may be waiting for you to type a command.

• Solution: Try to log on to the remote site (press Enter).

Solution: Type an AT command, then press Enter.

The Modem Speaker Does Not Make Any Sound When Connecting to Another Modem

• Cause: The software may have the speaker disabled.

Solution: Change the setting in your software or use the ATMn command to turn the speaker on.

Occasionally, the Modem Gives a Burst of Errors

• Cause: The telephone line may be noisy or bad.

Solution: Hang up the call and try to connect again to get a better telephone line.

• Cause: If there are other telephones on the same line your modem is using, someone may have

picked up a telephone on that extension.

• Cause: Your telephone line may have the Call Waiting feature.

Solution: Try adding *70 to your ATDT dialing command line. If it doesn’t help, ask your telephone company how to temporarily disable call waiting.

Transmitted Data Random Errors

Solution: Try to use V.42 or MNP2-4 if possible. Solution: Connect the modems at a slower baud rate.

After Downloading a File, the File Does Not Store on the Disk Drive

• Cause: If both modems are using MNP or V.42 protocol, then flow control may not be enabled.

Solution: Configure your software to use RTS/CTS flow control to cause your computer to pause long enough for the file to be stored to disk.

The Text on the Screen Is Not Legible

• Cause: Your software settings may not match the settings of the remote device.

Solution: Make sure your data bits, stop bits, and parity settings match the settings that the other computer is using. The two most common settings are: 8 data bits, None parity, and 1 stop bit (8,N,1) or 7 data bits, Even parity, and 1 stop bit (7,E,1).

• Cause: If the telephone line is very noisy, you may see corrupted data on your screen.

• Cause: Due to poor telephone line conditions, the modem may have fallen back to a slower

communication speed. You may need to change the baud rate setting in your software to match this slower speed. To return the modem to the higher speed, disconnect the link and re-establish again.

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Chapter 5 – Troubleshooting

When Using V.42bis or MNP5, Some Features Are Disabled

• Cause: You may be using a non-streaming protocol, like Xmodem or Ymodem to transfer files.

Those are fine unless you are using V.42bis or MNP5.

• Cause: When using V.42bis or MNP5, you should use a streaming transfer protocol like

Ymodem-G or Zmodem.

Solution: Configure your software to use hardware flow control (RTS/CTS ON).

When Connecting to Another Modem, the Modem Reports a Higher Baud Rate Than It’s Really Using

• Cause: The modem defaults to report the modem-to-computer baud rate when it responds with

CONNECT.

Solution: Go to Command mode with your communication program and type ATW2, then press Enter. This tells the modem to report the modem-to-modem baud rate instead.

COM Port and IRQ Conflicts

If you have isolated a problem to an IRQ or COM port conflict, refer to the following sections for resolving IRQ and COM port conflicts in Windows 95/98.

1. In Windows 98/95, right-click on My Computer.

2. Select Properties from the menu.

3. Click on the Device Manager tab

4. Double-click on Ports, and then double-click on the Communications Port your modem is connected

to.

5. In the port’s Properties sheet, click on the Resources tab to see the port’s Input/Output range and

Interrupt Request. If another device is using the same address range or IRQ, it will appear in the Conflicting Device List.

6. Uncheck Use Automatic Settings to change the port’s settings so they do not conflict with the other

device, or select the port the conflicting device is on and change it instead. If you need to open your computer to change switches or jumpers on the conflicting device, refer to

the device’s documentation.

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Appendix A – Regulatory Compliance

Appendix A – Regulatory ComplianceAppendix A – Regulatory Compliance

FCC Part 15 Regulation

FCC Part 15 RegulationFCC Part 15 Regulation

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Plug the equipment into an outlet on a circuit different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC rules. Operation of this device is subject to the following conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference that may cause undesired operation.

WARNING – Changes or modifications to this unit not expressly approved by the party responsible

for compliance could void the user’s authority to operate the equipment.

Industry Canada

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

Cet appareil numérique de la classe B respecte toutes les exigences du Reglement Canadien sur le matériel brouilleur.

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Appendix A – Regulatory Compliance

FCC Part 68 Telecom

FCC Part 68 TelecomFCC Part 68 Telecom

1. This equipment complies with Part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number. This information must be provided to the telephone company.

The suitable USOC jack (Universal Service Order Code connecting arrangement) for this equipment

is shown below. If applicable, the facility interface codes (FIC) and service order codes (SOC) are shown.

An FCC-compliant telephone cord and modular plug is provided with this equipment. This equipment

is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant.

The ringer equivalence number (REN) is used to determine the number of devices that may be

connected to the telephone line. Excessive RENs on the telephone line may result in the device not ringing in response to an incoming call. In most, but not all, areas the sum of the RENs should not exceed 5.0. To be certain of the number of devices that may be connected to the line, as determined by the total RENs, contact the local telephone company.

If this equipment causes harm to the telephone network, the telephone company will notify you in

5. advance that temporary discontinuance of service may be required. But if advance notice is not practical, the telephone company will notify you as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations, or procedures that

could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications in order to maintain uninterrupted service.

If trouble is experienced with this equipment (the model of which is indicated below) please contact

Multi-Tech Systems, Inc. at the address shown below for details of how to have repairs made. If the trouble is causing harm to the telephone network, the telephone company may request you remove the equipment from the network until the problem is resolved.

No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its

8. licensees. Unauthorized repairs void registration and warranty.

This equipment should not be used on party lines or coin lines.

If so required, this equipment is hearing aid compatible.

10.

Manufacturer: Multi-Tech Systems, Inc. Trade Name MultiMobile Model Number: MT5634ZLX, MT5634ZLXI, MT5634ZLX/FE FCC Registration No: MT5634ZLX: AU7USA-31371-MM-E

MT5634ZLXI, MT5634ZLX/FE: AU7USA-32497-M5-E

Ringer Equivalence: MT5634ZLX: 0.7B

MT5634ZLXI, MT5634ZLX/FE: .04B Modular Jack (USOC): RJ-11 Service Center in USA: Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112

U.S.A.

(763) 785-3500

(763) 785-9874 Fax

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Appendix A – Regulatory Compliance

Canadian Limitations Notice

Canadian Limitations NoticeCanadian Limitations Notice

Notice: The ringer equivalence number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5.

Notice: The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements. The Industry Canada label does not guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

Caution: Users should not attempt to make such connections themselves, but should contact the

appropriate electric inspection authority, or electrician, as appropriate.

MT5634ZLXI, MT5634ZLX/FE Modem

MT5634ZLXI, MT5634ZLX/FE ModemMT5634ZLXI, MT5634ZLX/FE Modem Restrictions

Restrictions

RestrictionsRestrictions

Some dialing and answering defaults and restrictions may vary for international modems. Changing settings may cause a modem to become non-compliant with national telecom requirements in specific countries. Also note that some software packages may have features or lack restrictions that may cause the modem to become non-compliant.

EMC, Safety, and R&TTE Directive

EMC, Safety, and R&TTE DirectiveEMC, Safety, and R&TTE Directive Compliance

Compliance

ComplianceCompliance

The CE mark is affixed to this product to confirm compliance with the following European Community Directives:

Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility;

and Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of

Member States relating to electrical equipment designed for use within certain voltage limits; and Council Directive 1999/5/EC of 9 March on radio equipment and telecommunications terminal

equipment and the mutual recognition of their conformity.

MT5634ZLX, MT5634ZLXI, MT5634ZLX/FE User Guide 32

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Appendix A – Regulatory Compliance

New Zealand Telecom Warning Notice

New Zealand Telecom Warning NoticeNew Zealand Telecom Warning Notice

1. The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services.

This equipment is not capable under all operating conditions of correct operation at the higher speed which it is designated. 33.6 kbps and 56 kbps connections are likely to be restricted to lower bit rates when connected to some PSTN implementations. Telecom will accept no responsibility should difficulties arise in such circumstances.

Immediately disconnect this equipment should it become physically damaged, and arrange for its

2. disposal or repair.

This modem shall not be used in any manner, which could constitute a nuisance to other Telecom

3. customers.

This device is equipped with pulse dialing, while the Telecom standard is DTMF tone dialing. There is

no guarantee that Telecom lines will always continue to support pulse dialing. Use of pulse dialing, when this equipment is connected to the same line as other equipment, may

give rise to ‘bell tinkle’ or noise and may also cause a false answer condition. Should such problems occur, the user should not contact the Telecom Faults Service.

The preferred method of dialing is to use DTMF tones, as this is faster than pulse (decadic) dialing and is readily available on almost all New Zealand telephone exchanges.

Warning Notice: No ‘111’ or other calls can be made from this device during a mains power failure.

This equipment may not provide for the effective hand-over of a call to another device connected to

the same line.

Some parameters required for compliance with Telecom’s Telepermit requirements are dependent on

7. the equipment (PC) associated with this device. The associated equipment shall be set to operate within the following limits for compliance with Telecom’s Specifications:

For repeat calls to the same number:

• There shall be no more than 10 call attempts to the same number within any 30-minute period for

any single manual call initiation, and

• The equipment shall go on-hook for a period of not less than 30 seconds between the end of one

attempt and the beginning of the next attempt.

For automatic calls to different numbers:

• The equipment shall be set to ensure that automatic calls to different numbers are spaced such

that there is no less than 5 seconds between the end of one call attempt and the beginning of another.

• For automatically answered incoming calls:

• The equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt

of ringing.

For correct operation, total of the RN’s of all devices connected to a single line at any time should not

exceed 5.

South African Statement

South African StatementSouth African Statement

This modem must be used in conjunction with an approved surge protection device.

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Page 34

Appendix B – Global Wizard

Appendix B – Global WizardAppendix B – Global Wizard

Before using your modem, or if you operate your modem from a country different than where it was originally set up, you must configure it for country-specific operation. If you are using Windows 95, 98, NT, Me, 2000, or XP, you may quickly and easily configure your modem using Multi-Tech Systems Global Wizard configuration utility.

If you are using a non-Windows operating system, or if you prefer to configure your Windows based modem using AT commands, follow the procedure titled, "Configuring Your Modem for Country-Specific Operation" in Chapter 2.

Important: The Global Wizard can be used by the MT5634ZLXI.

Using the Global Wizard

Using the Global WizardUsing the Global Wizard

1. Insert the MultiMobile Modem CD into your CD-ROM drive. The AutoRun dialog box displays:

2. Click the Initial Setup & Country Selection icon.

3. Select either Run

Global Wizard allows you to configure your modem by running Multi-Tech’s Global Wizard

configuration utility from the CD. If you select this option, continue with Step 4. If you plan to use your computer from different countries, you may want to select

to install the configuration utility to your hard drive and add the Global Wizard to your Start Menu. After installing the Global Wizard, you may use the program by selecting

Wizard. Continue with Step 4.

4. The

5. Wait while the wizard searches for your modem (this process may take a couple of minutes).

6. The

7. An informational message appears indicating that the country list provided within the Global Wizard

8. The

9. Scroll through the country list and highlight the country from which you’ll operate the modem.

10. The

Global Wizard dialog box displays, prompting you to begin the configuration process.

Next>.

Click

Global Wizard dialog box indicates the modem has been identified.

Next>.

Click

application does not indicate that the modem you are using is approved for use in that country. Refer to Multi-Tech System’s web site at www.multitech.com for the most up-to-date country approval information or contact your Multi-Tech sales representative.

Click

OK to continue.

Global Wizard prompts you to select the country to configure the modem for.

Global Wizard dialog box displays the name of the country that you have selected.

Click

Next>.

Run Global Wizard or Install Global Wizard.

Install Global Wizard

Start | Programs | Global

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Appendix B – Global Wizard

11. The Global Wizard dialog box indicates it will set the homologation parameters for the country you have selected.

If the correct country is displayed, click

Next> to continue; otherwise, click the <Back button and make

the appropriate country selection.

12. The

Global Wizard dialog box displays asking you to wait while it sets the homologation parameters

for the selected country.

13. The

Global Wizard indicates the homologation parameters have been successfully set for the country

you selected.

Finish to exit the Global Wizard. Your modem is ready to use.

Click

MT5634ZLX, MT5634ZLXI, MT5634ZLX/FE User Guide 35

Page 36

Appendix C – Flash Wizard

Appendix C – Flash WizardAppendix C – Flash Wizard

Your modem is controlled by semi-permanent software, called firmware, which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off. However, either the manufacturer or the user can change the firmware as bugs are repaired or new features are added.

Multi-Tech System’s Flash Wizard utility can be used in the Windows operating system to update (flash) your modem’s firmware.

The Flash Wizard utility is available on the MultiMobile CD or can be downloaded from Multi-Tech’s Web site.

Upgrade Procedures

Upgrade ProceduresUpgrade Procedures

Overview

The upgrade (flash) procedure for the Windows operating system consists of the following steps, which are described in greater detail later in the chapter:

1. Identify the modem’s model number and firmware version.

2. Identify the current version of the firmware from the Multi-Tech Web site. If your modem already has the current firmware, there is no need to update it.

3. Download the upgrade (.HEX) file for your modem.

4. Install the Flash Wizard.

5. Extract the firmware upgrade (.HEX) file.

6. Document and clear your stored parameters.

7. Upgrade the modem’s firmware.

8. Restore your parameters.

Step 1: Identify the Modem’s Model Number and Firmware Version

You must know the model number and firmware version of your Multi-Tech modem to know whether you should update it.

1. Run your favorite terminal program. In Windows 95, Windows 98, Windows NT, or Windows 2000, you may use HyperTerminal.

2. In the program’s terminal window, type AT&F. Even if you cannot see the AT&F command on your screen, be sure to type it completely, and then press Enter. The modem should respond OK.

3. After the modem responds OK, type ATi and press Enter. Record your results. The model number and firmware version should appear similar to that shown below.

LT V.90 1.0 MT5634ZLXI PCMCIA Data/Fax Modem Version 1.16f

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Appendix C – Flash Wizard

Step 2: Identify the Current Version of the Firmware

Identify the current version of the firmware available for your modem on the Multi-Tech web site. If your modem already has the current firmware, there is no need to update it.

1. Using your favorite Web browser, go to Multi-Tech System’s support web page. Follow the links to the modem firmware page.

2. Locate your modem model number.

3. Compare the firmware version number for your modem as found in Step 1: Identify the Modem Firmware, to the latest firmware version as listed on the web site. If your modem is at the current version, it does not need to be updated.

4. If the current firmware version is greater than the firmware version number found in Step 1: Identify

the Modem Firmware, your modem has an older firmware version. Continue with Step 3: Download the Upgrade File.

Step 3: Download the Upgrade File

1. If you are not already at Multi-Tech’s Firmware Web page, follow the procedure in Step 2.

Downloading the upgrade file for your modem by clicking its name, and save the file in a temporary

folder on your hard drive.

Step 4: Install the Flash Wizard

You may install the Flash Wizard upgrade utility from the MultiMobile Modem CD.

1. Insert the MultiMobile Modem CD into your computer’s CD-ROM drive.

2. When the Autorun menu appears, click

3. The

5. Before continuing with the firmware update, exit all Windows programs. Click

6. The

7. When the program finishes copying files to your computer, the

8. Select

Welcome dialog box displays.

you need to close other Windows programs. Close any programs that are running and restart the update Wizard. When you are ready to proceed, click

Choose Destination Location dialog box displays. You may click Browse and select another folder

if you do not want to use the default installation path. Remember the location of the destination folder; you’ll need to copy the firmware .Hex file to the same location before using the Flash Wizard to update your modem.

Click

Next>.

Finish.

Flash Wizard.

Cancel to quit Setup if

Next> to continue.

Setup Complete dialog box displays.

Step 5: Extract the Firmware Upgrade (.HEX) File

1. When the system restarts, move the upgrade file (downloaded from the web site) to the Flash Wizard utility directory on your computer’s hard drive.

2. In Windows, double-click the self-extracting update file. The extracted files include the .HEX file used to update your modem.

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Appendix C – Flash Wizard

Step 6: Document and Clear Your Stored Parameters

Before you flash your modem it is important that you send the AT&W1Z command to it to clear out any stored parameters. You should also record the parameters that are currently stored in your modem so you can reprogram it after flashing.

1. Run your favorite terminal program.

2. In the program’s terminal window, type

AT&V and press Enter to list your modem’s current

parameters.

3. Record your parameters by saving the screens and sending them to your printer.

4. Type

AT&W1Z. Press Enter to clear your stored parameters and reset your modem to factory default.

5. Close the terminal program.

Step 7: Upgrade the Modem’s Firmware

CAUTION: If you are using Windows NT, you must disable Windows RAS and Microsoft

Fax Service before upgrading the modem’s firmware.

To disable RAS and your Fax service (Windows NT Only):

• Click Start | Settings | Control Panel, then double-click Services. Select Remote

Access Server

• If you are using a Fax service in NT, change its Start Up Type to Manual.

Upgrading the Modem’s Firmware Using the Flash Wizard

1. Use Windows Explorer to copy the new .Hex file (which you downloaded from the Multi-Tech web site) to the folder in which the Flash Wizard program was installed.

2. Click

Start | Programs | Flash Wizard to start the firmware update process. The program begins by

identifying devices attached to your computer.

and click Startup.... Select Manual as the Start Up Type and click OK.

3. The Wizard displays a list of installed devices able to be flashed with the update. You may update more than one device in a single procedure. Select the device(s) you’d like to update and click

Next>

to continue.

4. Next, the

Firmware Update Wizard displays current firmware version information. The top portion of the

window provides port, version and country identification for the firmware currently installed on your device(s). The Hex File list box displays the firmware versions available for updating your modem.

a. If your modem’s firmware version number matches or is higher than the version number listed in

the Hex File list, click

Cancel to end the update process.

b. If your modem’s firmware version number is lower than the firmware version shown in the Hex

File list, continue with the update process. the list box to select the latest .Hex file version number for your country and click

Select the port for the device you are updating. Use

Next>.

5. The Firmware Update Wizard displays a progress indicator and begins updating your device(s) with the new firmware version. When the Wizard finishes the update, the progress indicator status changes to Programming Complete. Click

6. When the update completes, the successfully updated. Click

Next> to complete the update.

Firmware Update Wizard displays indicating the device has been

Finish> to close the Wizard.

7. You must restart your computer to make the firmware changes effective for your modem.

Step 8: Restore Your Parameters

Your modem has been updated. You can now open your terminal program to reprogram your modem parameters or to confirm the update by typing

ATi in a terminal window.

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Appendix D – Technical Specifications

Appendix D – Technical SpecificationsAppendix D – Technical Specifications

Trade Name: MultiMobile Model Number: MT5634ZLX, MT5634ZLXI, MT5634ZLX/FE PC Card Interface: PCMCIA Type II Ethernet (MT5634ZLX/FE only): 10/100BaseT Modem Standards: Data – V.34; V.90/56K

Error Correction: V.42; MNP Class 2-4 Data Compression: MNP Class 5; V.42bis Fax: V.17, Group 3; Class 1 and Class 2

Dimensions: 2.0” w x 0.2” h x 3.4” d; 1.2 oz

5.1cm x 0.5 cm x 8.6 cm; 34g

Client-to-Client Data Rates: 33,600, 31,200, 28,800, 26,400, 24,000, 21,600, 19,200, 16,800, 14,400,

12,000, 9600, 7200, 4800, 2400, 1200, 0-300 bps

Dialing Capability: DTMF tone and rotary pulse Operating Modes: Asynchronous full duplex; Manual/Automatic answer Operating System Support:: Windows 98/Me/XP/NT/2000 Warranty: 5 Years

Note: Although V.90 and K56 technologies are capable of downloads of up to 56 Kbps, FCC regulations

currently restrict ISP modems to downloads of 53 Kbps.

MT5634ZLX, MT5634ZLXI, MT5634ZLX/FE User Guide 39

Page 40

Appendix E – Warranty and Repairs Policies

Appendix E – Multi-Tech Systems, Inc.

Appendix E – Multi-Tech Systems, Inc.Appendix E – Multi-Tech Systems, Inc.

Warranty & Repairs Policies

Warranty & Repairs PoliciesWarranty & Repairs Policies

Warranty

WarrantyWarranty

Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.

MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

This warranty does not apply to any products which have been damaged by lightning storms, water, or power surges or which have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by Customer or any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.

MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products which prove to be defective within the warranty period or, at MTS’s option, issuance of a refund of the purchase price. Defective products must be returned by Customer to MTS’s factory – transportation prepaid.

MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.

Repair Procedures for U.S. and Canadian

Repair Procedures for U.S. and CanadianRepair Procedures for U.S. and Canadian Customers

Customers

CustomersCustomers

In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota factory:

Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, MN 55112 Attn: Repairs, Serial # ____________

A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS.

Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check or purchase order for repair charges.

For out of warranty repair charges, go to www.multitech.com/documents/warranties

Extended two-year overnight replacement service agreements are available for selected products. Please call MTS at (888) 288-5470, extension 5308 or visit our web site at

http://www.multitech.com/programs/orc/ for details on rates and coverage’s.

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Appendix E – Warranty and Repairs Policies

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department at (800) 972-2439 or email

tsupport@multitech.com. Please direct your questions regarding repair expediting, receiving, shipping,

billing, etc., to our Repair Accounting department at (800) 328-9717 or (763) 717-5631, or email

mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis.

Repair Procedures for International Customers (Outside U.S.A. and Canada)

Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product.

http://www.multitech.com/COMPANY/offices/DEFAULT.ASP

In the event that factory service is required, products may be shipped, freight prepaid to our Mounds View, Minnesota factory. Recommended international shipment methods are via Federal Express, UPS or DHL courier services, or by airmail parcel post; shipments made by any other method will be refused. A Returned Materials Authorization (RMA) is required for products shipped from outside the U.S.A. and Canada. Please contact us for return authorization and shipping instructions on any International shipments to the U.S.A. Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check drawn on a U.S. bank or your company’s purchase order for repair charges. Repaired units shall be shipped freight collect, unless other arrangements are made in advance.

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you or email

tsupport@multitech.com. When calling the U.S., please direct your questions regarding repair expediting,

receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis.

Repair Procedures for International Distributors

Procedures for International Distributors of Multi-Tech products are on the distributor web site.

http://www.multitech.com/PARTNERS/login/

10-Sep-01

MT5634ZLX, MT5634ZLXI, MT5634ZLX/FE User Guide 41

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AT commands, 12

!, 16 #S, 13 #S=, 13 $, 16 %%%AT, 16 &C, 18 &D, 18 &F, 18 &G, 18 &J, 18 &K, 18 &P, 18 &W, 13, 14 ,, 16 ;, 17 @, 16 +++AT, 16 <any key>, 16 A/, 16 B, 16 D, 16 E, 17 H, 17 \K, 20 L, 17 M, 17 \N, 20 N, 17 O, 13, 14, 17 P, 16, 17 \Q, 20 Q, 17 R, 16 S, 16 \T, 20 T, 16, 17 \V, 20 V, 17 W, 16, 17 \X, 20 X, 18 Z, 18

Auto-answer, 21

Backspace character, 21

Canadian Limitations Notice, 32 Carriage Return <CR> character, 21 COM Port and IRQ Conflicts, 29

Index

IndexIndex

configuration

Connect response problem, 28

Data communications software installation, 11 Data rates (bps), 39 Dial-Up Networking, 12 Dimensions, 39 Double characters, 27 Drivers installation, 10 DTE speeds, 21 DTMF duration and inter digit delay, 21

Ejecting the PC Card, 11 EMC, Safety, and R&TTE Directive Compliance, 32 Error control, setting, 22, 23 Escape character, 21

FCC Regulations, 30, 31 Features, 5 Features disabled with V.42bis/MNP5, 29 File doesn’t store on disk drive, 28 Flash Wizard, 36

Global Modem, 11 Global Wizard, 34 going off-hook, 21

Inactivity timer, 22 Included, 7 Incoming rings, 21 Installation data communications software, 11 Installation drivers, 10 Installation MT5634ZLX, 8 Installation MT5634ZLX/FE, 9 Installation MT5634ZLXI, 8 International Modem Restrictions, 32

K56 data rates, 22

Line feed character, 21 Loss of carrier setting, 21

Index

remote, 13

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Index

Modem connection problem, 27 Modem does not auto answer, 26 Modem does not execute the command, 26 Modem does not give response after command, 26 Modem doesn’t dial, 27 Modem give burst of Errors, 28 Modem gives ERROR response, 26 Modem goes off-hook and disables phone line, 26 Modem reports high baud rate, 29 Modem speaker control, 28 MT5634ZLX

Overview, 5 MT5634ZLX installation, 8 MT5634ZLX/FE installation, 9 MT5634ZLXI installation, 8

New Zealand Telecom Warning Notice, 33 No response to AT commands, 26 No text on screen in command mode, 27 No text on screen in data mode, 27

Operating Modes, 39 Operating System Support, 39

Random errors in transmitted data, 28 Remote configuration, 13

Escape character, 14

Remote escape character, changing, 14 Repair, 40 Result Codes, 24

safety, 6 Safety Warnings, 6 Screen text not legible, 28 servicing your modem, 31 Setup password, 13 Setup password, changing, 13 Software dials, but fails, 27 Software problem, 27 South African Statement, 33 S-registers

S9, 14 S-Registers, 21 System Requirements, 6

Technical specifications, 39 Technical Support, 2

Upgrade procedures, 36

warranty, 31 Warranty, 39, 40 World Headquarters, 2

MT5634ZLX, MT5634ZLXI, MT5634ZLX/FE User Guide 43

Multi-Tech Systems MT5634ZLXFE, MT5634ZLXI User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Chapter 1 – Introduction

Features

System Requirements

Safety Warnings

We Supply

Chapter 2 – Installation

Installing the MT5634ZLX Card

Installing the MT5634ZLXI Card

Installing the MT5634ZLX/FE Card

Installing the Modem Driver

Installing Data Communication Software

Important: How to Eject the PC Card

Configure the Modem for Your Country

Dial-Up Networking

Chapter 3 – Remote Configuration

Chapter 4 – AT Commands, S-Registers, and Result Codes

AT Commands

S-Registers (ATSn=x)

Result Codes

Chapter 5 – Troubleshooting

Appendix A – Regulatory Compliance

FCC Part 15 Regulation

FCC Part 68 Telecom

Canadian Limitations Notice

MT5634ZLXI, MT5634ZLX/FE ModemMT5634ZLXI, MT5634ZLX/FE Modem Restrictions

EMC, Safety, and R&TTE DirectiveEMC, Safety, and R&TTE Directive Compliance

New Zealand Telecom Warning Notice

South African Statement

Appendix B – Global Wizard

Using the Global Wizard

Appendix C – Flash Wizard

Upgrade Procedures

Appendix D – Technical Specifications

Warranty

Repair Procedures for U.S. and CanadianRepair Procedures for U.S. and Canadian Customers

Index