Multi-Tech Systems MT5634ZLX, MT5634ZLX 2, MT5634ZLXE, MT5634ZLXE-T User Manual

Models MT5634ZLX/E

and MT5634ZLX/E-T/2

PC Card Modem with

Ethernet Adapter

User Guide

User Guide

88302250 Revision A

MultiMobile (Models MT5634ZLX/E & MT5634ZLX/E-T/2)

This publication may not be reproduced, in whole or in part, without prior expressed written permission from
Multi-Tech Systems, Inc. All rights reserved.

Copyright ©1999, by Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and
specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from
time-to-time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or
organization of such revisions or changes.

Record of Revisions

Revision Description
A Manual released. All pages at Revision A.

(8/27/99)

Patents

This Product is covered by one or more of the following U.S. Patent Numbers: 5.301.274; 5.309.562;

5.355.365; 5.355.653; 5.452.289; 5.453.986. Other Patents Pending.

Trademarks

MultiMobile, Multi-Tech, and the Multi-T ech logo are trademarks of Multi-Tech Systems, Inc.
IBM is a trademark of International Business Machines Corporation. MNP and Microcom Network Protocol

are trademarks of Microcom, Inc. K56flex is a registered trademark of Rockwell International Corporation and
Lucent Technologies Corporation. Microsoft, Windows, Windows 95, Windows 98, and Windows NT are
either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other
countries.

Notice

Though these modems are capable of 56K bps download performance, line impairments, public telephone
infrastructure and other external technological factors currently prevent maximum 56 Kbps connections.

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View , MN 55112 U.S.A

[phone] or [phone]

US.. Fax [phone]

Technical Support [phone]

BBS [phone] or [phone]

Internet Address http://www.multitech.com

Contents

Chapter 1 - Introduction and Description

Introduction ................................................................................................................................................ 6

Product Description.................................................................................................................................... 6

T echnical Specifications............................................................................................................................. 7

Features ..................................................................................................................................................... 8

Chapter 2 - Quick Start

Unpacking ................................................................................................................................................ 12

Safety Warning Telecom .......................................................................................................................... 12

Installing the MT5634ZLX/E Card ............................................................................................................ 13

Installing Driver and Modem Software ..................................................................................................... 14

Windows 98 Installation ..................................................................................................................... 14

Windows 95 Installation ..................................................................................................................... 17

Windows NT 4.0 Installation .............................................................................................................. 19

Modem configuration for NT 4.0 ........................................................................................................ 21

Windows NT 3.51 Installation ............................................................................................................ 25

Artisoft Lantastic 6.0 Installation ........................................................................................................ 27

MS LAN Manager Installation ............................................................................................................ 28

Packet Driver Installation ................................................................................................................... 29

Windows for Workgroups 3.1 1 Installation......................................................................................... 29

Basic Modem Operation........................................................................................................................... 30

Understanding A T Commands ........................................................................................................... 30

Using Windows 95/98/NT HyperTerminal Program ........................................................................... 30

Dialing and Answering Techniques .................................................................................................... 31

Chapter 3 - AT Commands, S-Registers and Result Codes

Introduction .............................................................................................................................................. 34

How To Use AT Commands ............................................................................................................... 34

Result Codes............................................................................................................................................ 40

S-Registers .............................................................................................................................................. 41

Chapter 4 - Remote Configuration

Introduction .............................................................................................................................................. 46

Basic Procedure....................................................................................................................................... 46

Setup........................................................................................................................................................ 46

Changing the Setup Password .......................................................................................................... 46

Changing the Remote Escape Character .......................................................................................... 47

Chapter 5 - Troubleshooting

Introduction .............................................................................................................................................. 50

Appendices

Appendix A: Regulatory Compliance........................................................................................................ 56

Class B Statement ............................................................................................................................. 56

FCC Part 15....................................................................................................................................... 56

Industry Canada ................................................................................................................................ 56

FCC Part 68 Telecom......................................................................................................................... 57

FAX Branding Statement ................................................................................................................... 58

iii

Canadian Limitations Notice: ............................................................................................................. 58

EMC, Safety and Terminal Directive Compliance .............................................................................. 59

Commission Decision "CTR21" ......................................................................................................... 59

New Zealand Telecom Warning Notice ..............................................................................................59

Appendix B - V.90 Support ....................................................................................................................... 60

Introduction ........................................................................................................................................ 60

V .90 Troubleshooting ......................................................................................................................... 60

Appendix C: Comprehensive Driver Notes............................................................................................... 61

Introduction .............................................................................................................................................. 61

Notes for NDIS Driver ........................................................................................................................ 61

Notes for Packet Driver...................................................................................................................... 62

Notes for Windows for Workgroups ................................................................................................... 62

NDIS2 Driver for Windows for Workgroups ....................................................................................... 62

ODI Driver for Workgroups ................................................................................................................ 63

Appendix D: Warranty, Service, and Technical Support ........................................................................... 64

Limited Warranty................................................................................................................................ 64

Online Warranty Registration............................................................................................................. 64

Technical Support .............................................................................................................................. 65

The Multi-Tech BBS ........................................................................................................................... 65

About the Internet .............................................................................................................................. 66

About the MultiMobile™ SoftGSM™ Cellular Upgrade...................................................................... 66

About Ordering Accessories .............................................................................................................. 67

Appendix E: Uninstalling in Windows 98/95/NT ...................................................................................... 68

Index

iv

Chapter 1 - Introduction and Description

MultiMobile User Guide

Introduction

Welcome to the world of data communications. You have acquired one of the finest intelligent
data and fax modems available today from one of America’ s oldest and most respected modem
manufacturer: Multi-Tech Systems, Inc. This User Guide will help you install, configure, test and
use your modem.

Product Description

The MT5634ZLX/E is a multifunction communication device that lets you perform multiple
communication tasks concurrently , using a single PCMCIA slot. The MT5634ZLX/E:

• is V.90 and K56flexTM compatible for data transmission speeds up to 56 Kbps, while
maintaining compatibility with lower-speed modems. The V.90 and K56flex standards
asymmetrically transfer data--client downloads at speeds up to 56 Kbps, client uploads at
speeds up to 33.6 Kbps;

• sends and receives faxes from computers or fax machines; and

• connects to an Ethernet 10Base-T or 10Base-2 LAN.

Figure 1-1. MT5634ZLX/E PCMCIA Card

The MT5634ZLX/E is a credit-card-size Type II PCMCIA card that complies with the PCMCIA 2.1
and JEIDA 4.1 standards and works with computers that incorporate a compatible interface. It is
Bell, ITU-T and AT command compatible, allowing it to be used worldwide with today’s popular
communication software programs. You can send and receive faxes with any Group 3 fax
machine. The broad Card and Socket Services (CSS) compatibility also makes for trouble-free
Internet and Intranet connections. For those who prefer not to use CSSs, the MT5634ZLX/E
includes a point enabler for the multifunction card. Using standard phone lines and 10Base-T
Ethernet, the MT5634ZLX/E lets you access servers on a LAN and connect to the Internet or on­line computer networks such as CompuServe and America Online, and permits you to transmit
E-Mail, send and receive information, and communicate with other PCs.

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MT5634ZLX/E

Technical Specifications

PC Card Interface

PCMCIA Type II

Dimensions

3.37” X 2.128” X 0.197”
(85.6 mm X 54 mm X 5 mm)

Weight

2.1 oz. (60 g.)

Power Consumption

0.86 W (Concurrent mode)

Cables and Connectors

· Model MT5634ZLX/E: one cable with a 15-pin detachable connector (to the PC card) on
one end with the other end splitting into one RJ-ll plug for a PSTN connection and one RJ-45
plug for a LAN connection.

· Model MT5634ZLX/E-T/2: one cable with a 15-pin detachable connector (to the PC card) on
one end with the other end splitting into one RJ-ll plug for a PSTN connection and one BNC
T-connector converting 10BaseT to 10Base2 for a LAN connection.

Network

Chapter 1 - Introduction and Description

Model MT5634ZLX/E: IEEE 802.3 10BaseT
Model MT5634ZLX/E-T/2: 10Base2 (10 Mbps NE2000 compatible)

Interrupt & I/O Address Base Selection

IRQ: 3, 4, 5, 7, 9, 10, 1 1, 12, 15
I/O base for LAN: 220, 300, 320, 340
I/O base for fax/modem: COM 2, COM 3, COM 4

Modem Characteristics

Client-to-Server
Data Rates V.90 or K56flex speeds when accessing an ISP-type V .90 or K56flex server

(actual speed depend on server capabilities and line conditions)

Client-to-Client
Data Rates 33,600, 31,200, 28,800, 26,400, 24,000, 21,600, 19,200, 16,800, 14,400,

12,000, 9600, 7200, 4800, 2400, 1200, 0-300 bps
V.42 bis & MNP 2-5 data compression & error correction, AT Command Set

Fax

Group 3, V.17 14400 bps and V.29 9600 bps
Fax Service Class 1 compliant

Modem Operating Protocol

V.90 or K56flex (down-stream up to 56,000 bps)
V.34bis (up to 33,600 bps)
V.34 (2,400 to 28,800 bps)
V.32bis, V.32, V.22bis, V.23, V.22/Bell 212A, V.21/Bell 103

MT5634ZLX/E

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MultiMobile User Guide

Error Correction & Data Compression

V.42/V.42bis and MNP Class 2 to 5

Fax Compatibility

Group 3 send and receive
EIA Class 1 fax commands
V.17 (14.4 Kbps), V .29 (9.6 Kbps), V.27ter (4.8 Kbps), V.21 (300 bps)

Dialing Capability

DTMF tone and rotary pulse

Operating Modes

Asynchronous full duplex
Manual/Automatic answer

Receive Sensitivity

-40 dBn

Transmit Level

Permissive -12 (+/- 1) dBm

T elephone Line Interface

Note: Although V.90 and K56flex technologies are capable of downloads of up to 56 Kbps, FCC regulations currently

restrict ISP modems to downloads of 53 Kbps.

Features

· Compatible with most notebook, laptop and portable computers

· Compatible with Card and Socket Services

· Easy to install and use

· Supports popular network OSs (e.g., Windows 98, Windows 95 (OSR2), Windows NT 4.x/

· Supports popular Fax/Modem communication programs

· V .90/K56flex auto-sensing

· Compatible with both traditional PCMCIA slot and advanced 32-bit CardBus slot

· V.90 or K56flex data mode (modem) auto-sensing

· Digital line protection to protect modem against connecting to high current digital P ABX

· PCMCIA client enabler support

· Wide range of PCMCIA Card/Socket Services (CSS) support

· Menu-driven installation utility and LAN diagnostics program included

· PC card hot swap support

· Multifunction capability provides concurrent LAN and Modem operation

· Multifunction CIS

· NE2000 compatible

· Concurrent, Low Power, and Sleep modes

RJ-1 1, 2-wire dial-up

3.x, Windows 3.x, DOS, Novell Netware Client, Personal Netware, Netware IPX/SPX,
Microsoft LAN Manager, Artisoft LANtastic, IBM LAN Support, FTP TCP/IP, Banyan VINES,
Packet Driver, and more)

8

MT5634ZLX/E

Chapter 1 - Introduction and Description

· Auto-Sync protocol support

· POST and Loopback Tests

· Pulse/Tone and Adaptive Dialing

System Requirements

· An IBM compatible PC or notebook computer with 386SX or faster processor

· At least one type II PCMCIA socket or 32-bit CardBus slot

· PCMCIA release 2.1 compliant Card Services and Socket Services

· Drivers and utilities (provided with this product) loaded on your PC

· an RJ1 1 jack for connecting to a phone plug

· an RJ-45 jack for 10BaseT connection to your Ethernet LAN (MT5634ZLX/E)

· a BNC T -connector for 10Base2 connection to your Ethernet LAN (MT5634ZLX/E-T/2)

· Data and/or Fax communications software

Ship Kit Contents

Your MT5634ZLX/E is shipped from the factory with the following:

· an MT5634ZLX/E PCMCIA LAN/Fax/Modem Card

· one cable with a 15-pin detachable connector (to PC card) on one end; and, the the other

end splitting into one RJ-1 1 plug for PSTN connection and one RJ-45 plug for LAN
connection

· one 3-1/2” Software Drivers diskette

· a printed Quick Start Guide manual

· a User Guide manual on diskette

· Fax/Modem communications CD

Your MT5634ZLX/E-T/2 is shipped from the factory with the following:

· an MT5634ZLX/E-T/2 PCMCIA LAN/Fax/Modem Card

· one phone cord with RJ-1 1 plug

· one cable with a 15-pin detachable connector (to PC card) on one end; and, the the other

end splitting into one RJ-ll plug for a PSTN connection and one BNC T -connector converting
10BaseT to 10Base2 for a LAN connection

· one 3-1/2” Software Drivers diskette

· a printed Quick Start Guide manual

· a User Guide manual on diskette

· Fax/Modem communications CD

MT5634ZLX/E

9

MultiMobile User Guide

10

MT5634ZLX/E

Chapter 2 - Quick Start

MultiMobile User Guide

T

rio

Software

Unpacking

The shipping box contains the MT5634ZLX/E PCMCIA LAN/Fax/Modem Card, one cable with a
15-pin detachable connector (to PC card) on one end and the other end splitting into one RJ-11
plug for PSTN connection and one RJ-45 plug for LAN connection, one 3-1/2” Software Drivers
diskette, a printed Quick Start Guide manual, a User Guide manual on diskette, and a
Fax/Modem communications CD (Trio). Inspect the contents for signs of any shipping damage. If
damage is observed, do not power up the unit; contact Multi-Tech’s Technical Support for advice
(refer to Appendix D). If no damage is observed, perform the cabling procedure.

Note: The MT5634ZLX/E-T/2 includes everything the MT5634ZLX/E does except it has its own
MT5634ZLX/E PCMCIA LAN/Fax/Modem Card, a 15-pin detachable connector (to PC card) on

one end; howver, the other end splits into one RJ-ll plug for a PSTN connection and one BNC T­connector converting 10BaseT to 10Base2 for a LAN connection. In addition, the MT5634ZLX/E
shipping box also contains one phone cord with RJ-1 1 plug.

Four USB V.90 Modems

Quick Start Guide

Safety Warning Telecom

1. Never install telephone wiring during a lightning storm.

2. Never install a telephone jack in wet locations unless the jack is specifically designed for wet
locations.

3. This product is to be used with UL and cUL listed computers.

MADE IN U.S.A

MADE IN U.S.A

Figure 2-1: Unpacking

T

rio

Software

12

4. Never touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.

5. Use caution when installing or modifying telephone lines.

6. Avoid using a telephone (other than a cordless type) during an electrical storm. There may
be a remote risk of electrical shock from lightning.

7. Do not use a telephone in the vicinity of a gas leak.

8. To reduce the risk of fire, use only 26 AWG or larger telecommunication line cord.

MT5634ZLX/E

Installing the MT5634ZLX/E Card

To install your MT5634ZLX/E card, perform the following steps:

1. Verify that your PC meets the system requirements (If you are not certain of the

requirements, refer to Chapter 1 in the on-line User Guide).

2. Insert the MT5634ZLX/E card into the computer’s PCMCIA slot (Figure 5) with the 68-pin

connector facing the PCMCIA slot and the label facing up. If more than one PCMCIA slot,
choose an empty one.

Notebook

÷

ö

Press here to release

Chapter 2 - Quick Start

.

MT5634ZLX/E

13

MultiMobile User Guide

Installing Driver and Modem Software

Installationincludes loading the driver software and the modem software.
Note: The install program may ask that you insert your Windows 95/98 CD at some point during

the install procedure.

Windows 98 Installation

1. Turn on your computer.

2. Insert the MT5634ZLX/E card into an open PCMCIA slot and make sure it is firmly seated.

3. Ensure that the 15-pin connector end of the MT5634ZLX/E Modem 10Base-T Combination
cable is plugged into the center opening on the PCMCIA card.

4. Windows 98 displays the New Hardware Found screen followed by the Add New Hardware
Wizard dialog box.

Click Next >.

5. The Add New Hardware Wizard is displayed asking “What do you want to do?”.

Ensure that the “Search for the best driver for your device (Recommended)” option is
enabled and then click Next >.

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MT5634ZLX/E

Chapter 2 - Quick Start

6. The Add New Hardware Wizard dialog box is displayed.

Insert the MT5634ZLX/E Driver disk, ensure the “Floppy Disk Drives” option is enabled, and
then click Next >.

7. The Add New hardware Wizard is displayed indicating that it is ready to install the best

driver for the device.

8. Once the files have been copied to the system, Windows detects new hardware and displays

MT5634ZLX/E

Click Next > to copy driver files to the system.

the New Hardware Found screen (indicating that it has found the new modem card), and
then displays the Copying Files screen.

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MultiMobile User Guide

9. Once completed, the Add New Hardware Wizard dialog box is displayed indicating that it
has finished installing the driver software.

Click Finish to complete the installation of the network interface card.

10. The Copying Files screen displays indicating that the files are being copied to the system.
When completed, the screen disappears.

1 1. Remove the driver disk from the floppy drive.

12. T o complete installation of all software required by the MT5634ZLX/E, reboot the computer.

NOTE: Before rebooting, you need to ensure that the appropriate networking clients, protocols,
and/or services are present. Go to Control Panel | Network and then to the Configuration tab
to make the appropriate selections.

16

MT5634ZLX/E

Chapter 2 - Quick Start

Windows 95 Installation

1. Turn on your computer.

2. Insert the MT5634ZLX/E card into an open PCMCIA slot and make sure it is firmly seated.

3. Ensure that the 15-pin connector end of the MT5634ZLX/E Modem 10Base-T Combination

cable is plugged into the center opening on the PCMCIA card.

4. Windows briefly displays the New Hardware Found dialog box and then the Update Device

Driver Wizard is displayed.

Insert the MT5634ZLX/E Driver disk and click Next >.

5. The Update Device Driver Wizard is displayed indicating it has located the driver.

Click Finish.

6. The Copying Files screen is displayed. Once the files have been copied to the system, the

screen disappears.

7. Remove the driver disk from the floppy drive.

8. To complete the installation, reboot the computer.

MT5634ZLX/E

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MultiMobile User Guide

NOTE: Before rebooting, you need to ensure that the appropriate networking clients, protocols,

and/or services are present. Go to Control Panel | Network and then to the Configuration tab
to make the appropriate selections.

At this point you will need to install your modem.

9. Click My Computer | Control Panel and double-click Modems.

10. The Modems Properties dialog box is displayed. From the General tab, click Add.

11. The Install New Modem dialog box is displayed. Check the “Don’t detect my modem, I will
select it from a list” box and click Next >.

12. The Install New Modem dialog box is displayed. Insert the driver disk and click Have Disk.

13. The Install From Disk dialog box is displayed. Click OK.

14. The Location Information dialog box is displayed.

Enter country , area code, and if required a number to dial an outside number (e.g., 9) and
then click OK to complete installation.

18

MT5634ZLX/E

Chapter 2 - Quick Start

Windows NT 4.0 Installation

This section describes setting up your network services, net- work adapter (driver and PMCIA
card), and network protocols.

Note: Some Windows NT systems have BIOSs which have Plug-and-Play capability. You will
need to go to BIOS Setup and ensure that the Plug-and-Play feature is disabled.

Pre-installation Instructions

For systems that do NOT have network services installed, you may begin with the next section
“MT5634ZLX/E Installation in NT 4.0”. For systems that already have network services installed,
you must remove network services from your system. Do the following.

WARNING: Prior to removing network services, you must uninstall the current NT Service Pack.
Failure to do so will render your network services unusable. In cases where the Service Pack
Uninstall option was not selected, do NOT uninstall the Service Pack. Proceed to the
MT5634ZLX/E install. If the PCMCIA card does not work, you will have to re-install Windows NT.

1. Remove all existing PC Cards from the system.

2. Run Windows NT 4.0.

3. Login with full access (i.e., ADMINISTRATOR).

4. Remove all serial port devices in My Computer | Control Panel | Ports.

5. Click Close after all serial port devices are removed.

6. Remove all existing network services support from My Computer | Control Panel | Network

| Adapters.

7. Click Close after all network components are removed.

8. Shutdown Windows NT by powering off the laptop.

NOTE: Some laptops lock up during shutdown. To avoid this, load Windows NT Service Pack 4.
MT5634ZLX/E Installation in NT 4.0

1. Insert the MT5634ZLX/E into an open PCMCIA slot and restart Windows NT.

2. Login with full access (i.e., ADMINISTRATOR).
Note: Before setting up your network, determine what your system resources are to avoid

resource conflicts. Click Start | Programs | Administrator Tools (Common) | Windows NT
Diagnostics and click on the Resources tab. Make a note of the resource settings for later use.

3. Open My Computer | Control Panel | Network.

4. Select Yes to start Network installation.

5. Click Next > and press SELECT FROM LIST button, then click Have Disk.

6. Insert the MT5634ZLX/E Driver disk into drive floppy disk drive, then enter the correct path.

7. Make a single selection for the MT5634ZLX/E, then click OK and Next >.

8. Windows NT 4.0 will grant configurations for:

MT5634ZLX/E

— TCP/IP
— NWLink IPX/SPX
— NetBEUI ...
These configurations are unique for each network. If you want to change them, ask your

network administrator for help.

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MultiMobile User Guide

9. Click Next > three times to use default NETWORK SERVICES settings.

10. Enter the correct path for NT 4.0 system source files and click Next >.

11. The Multi-Tech Combo Card Setup dialog box is displayed.

Check the settings against the Network settings (See step 2) and if there are no conflicts,
accept the defaults and click Continue.

Note: Make a note of the COM port setting (usually COM port 3) so that when you’re
installing the modem (See Modem Configuration for NT 4.0), the COM port selection matches
the COM port listed in the Multi-T ech Combo Card Setup dialog box.

12. The Microsoft TCP/IP Properties dialog box is displayed.

CAUTION: The IP Address, Subnet Mask, (See example in dialog box above) and Default
Gateway address must be entered by the network administrator. Once the information has
been entered, click Apply and then OK.

20

13. The Network Settings Change dialog box is displayed.

Remove the driver disk and then click Yes to save the settings to the system and reboot
Windows NT.

MT5634ZLX/E

Chapter 2 - Quick Start

Modem configuration for NT 4.0

1. Open My Computer | Control Panel and double click on the Modems icon.

Note: If modems have already been installed, the Modem Properties dialog box is displayed

(See step 2). If no modems have been previously installed, the Install New Modem dialog
box is displayed (See step 3).

2. The Modem Properties dialog box is displayed.

Click Add.

3. The Install New Modem dialog box is displayed.

Enable (check) the “Don’t detect my modem; I will select it from a list.” box and click Next >.

MT5634ZLX/E

21