Multi-Tech Systems MT5634ZBA-V-V92, MultiModem ZBA User Manual

MultiModem

MT5634ZBA-Series

MT5634ZBA-Global

MT5634ZBA-V92

MT5634ZBA-V-V92

ZBA

MT5634ZBA

User Guide

MultiModem ZBA MT5634ZBA-Series User Guide

MT5634ZBA, MT5634ZBA-Global, MT5634ZBA–V.92, MT5634ZBA-V–V.92 PN S000286G, Version G

Copyright

Multi-Tech Systems, Inc. makes no representations or warranty with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

Revisions

Revision Level Date Description

A 02/12/03 Initial release. B 01/10/04 Change Technical Specification for Power Requirements; remove Modem-on-

Hold references; remove references to self-resetting. C 10/29/04 Changed Country Code terminology to Country/Region Code. D 08/04/05 Add new Recycling Statement (WEEE). Delete “Removing Old Modem Drivers”

section on page 11. Change data rate from 4400 to 14400 on page 28. Remove

BBS reference on page 30. Fix Web link on page 12. E 01/09/06 Combining new global and nonglobal MultiModemZBA products. F 04/17/07 Updated the Technical Support contact list. G 11/01/08 Update Technical Support contact list, driver installation procedure, and minor

editorial changes.

Trademarks

MultiModem, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc. All other brand and product names mentioned in this publication are registered trademarks or trademarks of their respective companies.

Patents

This device covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794; 5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; 5,724,3 56; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,7 25; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425; D353, 598; 5,355,365; 5,309,562; 5,301,274 Oth e r Patents Pending

World Headquarters

Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, Minnesota 55112 Phone: 763-785-3500 or 800-328-9717 Fax: 763-785-9874

Technical Support Country By Email By Phone

Europe, Middle East, Africa: support@multitech.co.uk +(44) 118 959 7774 U.S.,Canada, all others: support@multitech.com (800) 972-2439 or (763) 717-5863

Internet Address:

http://www.multitech.com

Table of Contents

Chapter 1 – Introduction ............................................................................................................................................... 5

Features Table ......................................................................................................................................................... 5

Chapter 2 – Installation ................................................................................................................................................. 7

Safety Warnings ....................................................................................................................................................... 7

Step 1: Change the Internal Jumpers ....................................................................................................................... 7

Step 2: Connect the Modem to Your PC .................................................................................................................. 9

Step 3: Install the Modem Driver ............................................................................................................................ 11

Step 4: Configure the Modem for Your Country or Region – Global Product Only ................................................. 12

Step 5: Install Data Communications Software – All Products ............................................................................... 13

Chapter 3 – Operation ................................................................................................................................................. 14

About the Front Panel ............................................................................................................................................ 14

PhoneTools Features ............................................................................................................................................. 15

Leased-Line Operation ........................................................................................................................................... 15

V.92 Operation ....................................................................................................................................................... 15

Connecting to the Internet ...................................................................................................................................... 16

Chapter 4 – AT Commands, S-Registers, and Result Codes ................................................................................... 17

Chapter 5 – Remote Configuration ............................................................................................................................. 18

Basic Procedure ..................................................................................................................................................... 18

Setup ...................................................................................................................................................................... 18

Chapter 6 – Callback Security .................................................................................................................................... 19

Changing the Setup Password ............................................................................................................................... 19

Turning Callback Security On and Off .................................................................................................................... 19

Setting Callback Security Message Parity .............................................................................................................. 20

Assigning Callback Passwords and Phone Numbers ............................................................................................. 20

Calling Procedures ................................................................................................................................................. 20

Callback Assignments Form ................................................................................................................................... 23

Chapter 7 – Troubleshooting ...................................................................................................................................... 24

None of the Indicators Light ................................................................................................................................... 24

The Modem Does Not Respond to Commands ...................................................................................................... 24

The Modem Cannot Connect When Dialing ........................................................................................................... 25

The Modem Disconnects While Online .................................................................................................................. 26

Modem Cannot Connect When Answering ............................................................................................................ 26

File Transfer Is Slower Than It Should Be .............................................................................................................. 26

Data Is Being Lost .................................................................................................................................................. 27

There Are Garbage Characters on the Monitor ...................................................................................................... 27

The Modem Doesn’t Work with Caller ID ............................................................................................................... 27

Fax and Data Software Can’t Run at the Same Time............................................................................................. 27

Appendix A – Technical Specifications ..................................................................................................................... 28

Appendix B – Upgrading the Modem’s Firmware ..................................................................................................... 30

Upgrade Overview.................................................................................................................................................. 30

Appendix C – Regulatory Compliance ....................................................................................................................... 32

FCC Part 15 Regulation ......................................................................................................................................... 32

FCC Part 68 Telecom ............................................................................................................................................. 32

Canadian Limitations Notice ................................................................................................................................... 33

Industry Canada ..................................................................................................................................................... 33

EMC, Safety and R&TTE Directive Compliance ..................................................................................................... 33

International Modem Restrictions ........................................................................................................................... 33

New Zealand Telecom Warning Notice .................................................................................................................. 34

South African Statement ........................................................................................................................................ 34

Appendix D – Waste Electrical and Electronic Equipment ...................................................................................... 35

WEEE (Waste Electrical and Electronic Equipment) Statement ............................................................................. 35

Appendix E – Installing a Modem under Linux ......................................................................................................... 36

Appendix F – Connecting to a Cisco Router ............................................................................................................. 37



Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 3

Table of Contents

Appendix G – Warranty, Service, and Technical Support ........................................................................................ 39

Appendix H – ROHS HT/TS Substance Concentration ............................................................................................. 41

Index ............................................................................................................................................................................. 42

Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 4

Chapter 1 – Introduction

Congratulations on your purchase of the MultiModem ZBA modem. You have acquired one of the finest intellige nt voice/data/fax modems available today from one of the world’s oldest modem manufacturers: Multi-Tech Systems, Inc. The MT5634ZBA-Series is available in global and non-global builds with and without the voice feature. The MT5634ZBA global product is approved in 40+ countries. The MT5634ZBA with the voice feature sup ports voice mail and a full-duplex speakerphone. This allows you and the caller to speak an d listen at the same time.

This user guide will help you to install, configure, test and use your modem.

Features Table

PRODUCTS

FEATURES

V.90/56K Max. Data Speed V.92/56K Max. Data Speed Global Approval in Many Countries for Worldwide Use Voice Support Callback Security 2-Wire Leased-Line Support DTMF Tone Detection Phone Number Storage for Automatic or DTR Dialing Common Features:

• V.90 or V.92 Related Features

• Remote Configuration

• Error Correction

• Caller ID (U.S. Only)

• Multi-Language Data/Fax Software for Windows

• Windows Plug and Play Operation

• Flash Memory for Easy Updates

• Ten Year Warranty

Features Specific to V.90

• Speed – V.90/56K download speeds from V.90 servers and 33.6K upload speeds.

• Fax – Class 1 and 2 faxing at 14.4K.

• Compression – V.42 bis, MNP Class 5 compression.

MT5634ZBA

MT5634ZBA-Global

x x

x x x x x

x x x x x x x x x

x x x x x x

x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x

MT5634ZBA-V92

MT5634ZBA-V-V92

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Chapter 1 – Introduction

Features Specific to V.92

• Speed – V.92/56K download speeds and 48K upload speeds when connecting with V.92 server.

• Fax – Class 1, 1.0, 2, and 2.1 faxing at speeds to V.34/33.6K bps (Super G3).

• Compression – V.44 compression improves data throughput rates.

• Quick Connect – Quick connect can cut the time required for a dial-up modem to “handshake” to an ISP or

other connection in half.

Please note that some V.92 features are turned off in the factory default configuration, and may need to be turned on, depending on your needs.

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Chapter 2 – Installation

Chapter 2 – Installat ion

This chapter shows you step-by-step how to set up your Multi-Tech MT5634ZBA modem.

Safety Warnings

• Use this product only with UL- and CUL-listed computers (U.S.A. and Canada)

• To reduce the risk of fire, use only 26 AWG (.41mm) or larger telephone wiring.

• Never install telephone wiring during a lightning storm.

• Never install a telephone jack in a wet location unless the jack is specifically designed for wet locations.

• Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the

network interface.

• Use caution when installing or modifying telephone lines.

• Avoid using a telephone during an electrical storm; there is a risk of electrical shock from light ning.

• Do not use a telephone in the vicinity of a gas leak.

• This product must be disconnected from the telephone network interface when servicing.

Step 1: Change the Internal Jumpers

This step is required only if:

• You intend to use the modem on a leased line.

• You intend to add a monophonic external speaker to your modem with the voice option. No changes are needed

for stereo.

This will require you to open the modem and move one or more jumpers on the modem’ s printed circuit board.

Warning: The following procedure must be performed by authorized service personnel. Caution: The circuit board can be harmed by static electricity. Before you open the case, touch a grounded object, such

as the metal chassis of your computer, to discharge any static electricity in your body, then touch the metal shell of the modem’s RS-232 connector to ensure that there is no voltage difference between you and the modem.

Opening the Modem

1. If the modem is connected, turn it off and remove all connecting cables (including the power and line cables).

2. Turn the modem upside down.

3. On the bottom of the modem are two screws, which hold the case together. Remove both screws and set them aside.

4. Turn the modem right side up.

5. Remove the top part of the modem case.

6. To close the modem, reverse Steps 1–5.

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Chapter 2 – Installation

Location of the Jumpers

Note: J8 is the Jumper for the Modem with Voice Option

Changing the Dial-Up/Leased-Line Jumper

As shipped from the factory, your modem is configured for normal dial-up operation. That is, the modem must dial a phone number to connect to another modem. To use the modem on a leased line, you must change jumper J10 to select leased line operation, and J11 to select whether it will be the originating or the ans wering modem. If dial-up operation is selected, J11 has no effect. See Chapter 3 for additional leased line information.

• The factory default is the answer position. This makes the modem the answering modem on the leased

line.

• To use the modem on a leased line, move the J10 jumper plug from the default dial-up position to the

leased line position.

• To make the modem the originating modem on the leased line, move the J11 jumper plug to the originate

position.

Changing the Voice Jumper

The speaker jumper (J8) is next to the external speaker jack.

• The factory default position of the voice jumper is set for a stereo speaker or sound card. A jumper plug

covers both pins of the J8 jumper.

• To use the modem with a monophonic external speaker, remove the jumper plug from the J8 jumper pins.

You can store it by placing it on one jumper pin.

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Chapter 2 – Installation

Step 2: Connect the Modem to Your PC

Turn off your computer. Place the modem in a convenient location, and then connect it to your computer’s serial port, the telephone line or leased line, AC power, and, optionally, your telephone.

Global Connections

Connections - No Voice

Non-Global Connection

PWR RS232 PHONE LINE

Connections With Voice

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Chapter 2 – Installation

Connect the Modem to Your PC

Plug one end of the serial cable into the RS232 connector on the modem and the other end into a seri al port connector on your computer, such as COM1 or COM2.

Connect the Modem to the Telephone Line

Plug one end of the modular telephone cable into the modem’s LINE jack and the other end into a standard phone wall jack.

Important: The LINE jack is not interchangeable with the PHONE jack. Do not plug the telephone into the LINE jack or the line cable into the PHONE jack.

Note: Regulatory agencies may impose certain restrictions on equipment connected to p ublic telephone systems. For more information, see Appendix A.

Connect the Two-Wire Leased Line (Leased Line Only)

Plug one end of a two-wire telephone cable into the modem’s LINE jack and the other end to a two-wire leased line wall jack or terminals.

Note: Before you can use the modem on a leased line, you must first change the internal jumpers. See “Step

2: Change the Internal Jumpers.”

Connect the Modem to a Phone (Optional)

If you want to connect a phone to the same line as the modem, plug it into the modem’s PHONE jack.

Important: The PHONE jack is not interchangeable with the LINE jack. Do not plug the telephone into the LINE jack or the line cable into the PHONE jack.

Connect a Microphone (Voice Option)

For voice mail or speakerphone applications, plug an unamplified microphone into the MIC jack on the side of the modem. The microphone should have a stereo 1/8-inch mini plug. Do not use a monophonic microphone.

Connect Speakers (Voice Option)

For speakerphone or voice mail applications, use a 1/8-inch mini plug male-to-male stere o patch cord to connect the SPKR jack on the side of the modem to the LINE IN jack on your sound card. If your sound card does not have a LINE IN jack, use its MIC jack. The stereo male-to-male patch cord can be purchased at a local PC retail store.

If you do not have a sound card, you can plug an unamplified speaker directly into the SPKR jack.

Connect the Modem to the AC Power Outlet

The power switch is located on the right side of the modem. Make sure it is set to OFF. For the global products, plug the universal power supply into the PWR jack on the modem. Then plug one end

of the country-specific power supply cord into the universal power supply and the other end into a power outlet or power strip.

For Non-global products, plug the power supply lead into the PWR jack on the modem. Plug the transformer into a power outlet or power strip.

Note: Use only the power supply supplied with the modem. Use of any other power supply voids the warranty

and can damage the modem.

Power-On Test

Test the modem by turning it on. When you turn it on, the modem performs a diagnostic self-test, after which the 56 indicator should light. If this does not happen, check that the power switch is on, the power supply is solidly connected, and the AC outlet is live. If these measures do not work, see Chapter 7, “Troubleshooting.”

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Chapter 2 – Installation

Step 3: Install the Modem Driver

If you use Windows 2000 or above, you must install the modem driver. The modem driver tells Windows how to control the modem. If you use a Linux operating system, please see Appendix D. If you use another operating system, please refer to its documentation for modem installation information.

Installing the Modem Driver

1. With your computer turned off, ensure that your modem is connected properly, and then turn on your computer. Upon booting up the computer should detect the modem and open Welcome to the Found

New Hardware Wizard screen. On this screen, select Install from a list or specific location. Click Next.

2. On the Found New Hardware Wizard screen, check Search for the best driver in these locations and Install from a specific location. Do Not click Next at this point.

3. Insert the MultiModem product CD into your CD-ROM drive, when the MultiModem main screen appears, click Exit. Now, click Next on the Found New Hardware screen.

4. On the Found New Hardware Wizard screen, click on Search for the best driver in these locations and Search removable media. Click Next. Windows installs the modem driver.

5. Click Finish to exit.

For Windows NT, the Install New Modem wizard presents one additional prompt before Step 2. At this

prompt, select Don’t detect my modem; I will select it from a list. Then click Next. A dialog box with a list of manufacturers and a list of modem models appears. Select your modem. Continue

with Step 2 above.

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Chapter 2 – Installation

Step 4: Configure the Modem for Your Country or Region – Global Product Only

Different countries have different requirements for how modems must function. Therefore, before you use your modem, you must configure it to match the defaults of the country/region in which you are using it. You must also do this if you move the modem to another country/region after it has been configured for the first country/region. You can use one of two configuration methods:

1. Use the Global Wizard to Configure Your Modem

2. Use AT Commands to Configure Your Modem

Using the Global Wizard to Configure Your Modem

The Global Wizard configuration utility is recommended for computers running Windows 95 or newer.

1. Insert the MultiModem Product CD into the CD-ROM drive. The Autorun menu should appear.

2. Click Initial Setup and Country/Region Selection.

3. Choose either: Run Global Wizard from CD. This will not load the wizard onto your hard drive, or Install Global Wizard on the HD. This will install the wizard onto your hard drive for future use.

4. The Global Wizard dialog box appeared. Click Next.

5. The Global Wizard searches for your modem and identifies it. Click Next.

6. Select the country/region in which the modem will be used. Click Next.

7. Review your country/region choice. If it is correct, click Next to configure the modem.

8. When Global Wizard announces that the parameters have been set, click Finish to exit.

Using AT Commands to Configure Your Modem

Non-Windows users can configure the modem using AT commands. You must enter these commands in your communication program’s terminal window.

1. Run a terminal emulation software.

2. To configure the modem for a specific country/regio n:

Type AT%T19,0,nn, where nn is the country/region code in hexadecimal notation. Click E

3. To verify that the correct country/region has been configured, type:

ATI9 and click E

The country/region code displays:

A list of country/region codes can be found on the Multi-Tech Web site at:

http://www.multitech.com/PRODUCTS/Categories/Modems/global/configurationh.asp#chart

Then click on MultiModemZBA. The Global Modem Country Approvals page displays. On this page you can view approvals, configuration strings and responses by country and products.

NTER. The message OK displays.

NTER.

Example: Country/Region AT Command (hexadecimal)

Euro/NAM AT%T19,0,34 (default) 52

Country code (decimal)

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Chapter 2 – Installation

Step 5: Configure the modem for best performance

With Micorsoft Operating System, you can configure your modem using HyperTerminal.

Ensure that there are not other applications running that could take control of the com port to which the modem is connected. Disable fax service and routingt and remote access if running.

To configure your modem, follow these steps:

1. Ensure that the modem serial cable supplied with your modem is connected.

2. In Hy

3. In the Connection Description Name windo w, enter any name and click OK.

4. In the Connect To dialog, click the down arrow on Connect Using and select Direct to Com Port X when X is

5. In the Com X Properties dialog, select a speed of 115200 in the Bits per second window and leave everything

6. Now you should be in the HyperTerminal screen. Enter ATE1 and press ENTER. You should get a response of

7. To configure your modem, change the modem initialization string, if necessary. The factory default configuration

perterminal, select Start I Programs I Accessories I Communications I HyperTerminal.

the Com Port connected to your modem. Click OK.

else at default. Click OK. The TR LED on the modem should light.

OK. You are now communicatintg with your modem.

works well for most purposes. To load the factory default configuration, use AT&F. To load a custom configuration that was saved using the &W command, use ATZ. For a Macintosh or a device that does not provide TR, the initialization string should include the &D0 command. If you do not want the modem to always answer the phone, add S0=0 to the string. To use Caller ID with the modem, add S0=2 and +VCID=1 to the string (Caller ID information is sent between the first and second rings, so the phone must ring at least twice before the modem picks up the line). Depending on the software, you might have to end the string with a carriage return character (^M).

Note: To change the modem’s default configuration, type new commands in the communication progr am’s

terminal window, adding the &W command to store them in the modem’s nonvolatile memory. For instance, to create a default configuration that turns off autoanswer, type AT&FS0=0&W. The new configuration loads automatically whenever the modem is turned on or receives the ATZ command.

Modem Serial Speed Guidelines

If your modem is being used with a terminal with keyboard, set the serial speed to be four times or more higher than the speed of your modem. This will maximize throughput if compression is enabled.

If you modem is connected to a server or other device without a keyboard, then the serial speed should match the serial speed of the server’s port. Consult the AT Command Reference Guide for the specific commands.

With Linux disbributions that have Minicom installed, use this application to configure the modem. For more information, refer to the software manuals and the software’s online help for other configuration choices and for information on ho w to use the modem with other communication programs.

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