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MT5634ZBAV
User Manual
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Multi-Tech Systems MT5634ZBAV, MT5634ZBA User Manual

Model MT5634ZBA Model MT5634ZBAV
Data/Fax Modem Data/Fax/Voice Modem
User Guide
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interfer­ence in a residential installation. This equipment generates, uses, and can radi­ate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Plug the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
WARNING: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to oper­ate the equipment.
FAX WARNING: The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly con­tains in a margin at the top or bottom of each page or the first page of the transmission, the date and time it is sent and an identification of the busi­ness or other entity, or other individual sending the message and the tele­phone number of the sending machine or such business, other entity, or individual.
See your fax software manual for setup details.
Model MT5634ZBA Model MT5634ZBAV
Data/Fax Modem Data/Fax/Voice Modem
User Guide
Owner’s Manual
Models MT5634ZBA and MT5634ZBAV
P/N 88301900 Revision A (3/2/98)
Copyright ©1998, by Multi-Tech Systems, Inc. All rights reserved. This publication may not be reproduced, in whole or in part, without
prior expressed written permission from Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the
contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes in the content hereof without obli­gation of Multi-Tech Systems, Inc. to notify any person or organization of such revi­sions or changes.
Record of Revisions
Revision Date Description
A 3/2/98 Manual released.
Trademarks
MultiModemZBA, MultiModemZBAV, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc.
IBM is a trademark of International Business Machines Corporation. MNP and Microcom Network Protocol are trademarks of Microcom, Inc. K56flex is a registered trademark of Rockwell International Corporation and Lucent Technolo­gies Corporation. Microsoft, Windows, Windows 95, and Windows NT are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Notice
Though these modems are capable of 56K bps download performance, line impairments, public telephone infrastructure and other external technological factors currently prevent maximum 56K bps connections.
Multi-Tech Systems, Inc. Fax (612) 785-9874 2205 Woodale Drive Fax-Back Service (612) 717-5888 Mounds View, MN 55112 U.S.A Technical Support (800) 972-2439
(612) 785-3500 or (800) 328-9717 Internet http://www.multitech.com
BBS (612) 785-3702 or (800) 392-2432
iv
Contents
Chapter 1: Introduction
Introduction ................................................................................................3
Product Description ...................................................................................3
What Is in Your Modem Package?............................................................4
Related Manuals........................................................................................5
Chapter 2: Quick Start
Introduction ................................................................................................9
What You Will Need ..................................................................................9
We supply.............................................................................................9
You supply............................................................................................9
Safety Warnings ......................................................................................10
Step 1: Assemble the Modem .................................................................11
Step 2: Change the Internal Jumpers .....................................................12
Opening the Modem .......................................................................... 12
Changing the Speaker Jumper .......................................................... 14
Changing the Dial-Up/Leased-Line Jumpers.....................................14
Step 3: Connect the Modem to Your System..........................................15
RS232 Connection .............................................................................16
Line Connection ................................................................................. 16
Phone Connection..............................................................................16
Microphone Connection (MT5634ZBAV only) ...................................16
Speaker Connection (MT5634ZBAV only).........................................17
Power Connection .............................................................................. 17
Power-On Test ...................................................................................17
Step 4: Install the Modem in Windows .................................................... 18
Adding the Modem to Windows 95 or NT .......................................... 18
Removing Your Old Modem from Windows 95 or NT ....................... 19
Step 5: Install and Configure Your Software...........................................20
Step 6: Call the Multi-Tech BBS..............................................................23
Windows 95 HyperTerminal ............................................................... 23
Windows Terminal..............................................................................24
Step 7: Send a Fax..................................................................................26
Step 8: Test the MT5634ZBAV Voice Circuits ........................................28
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User Guide
Voice Mail Test...................................................................................28
Loopback Test....................................................................................28
Speakerphone Test ............................................................................ 29
References .............................................................................................. 30
Chapter 3: Features
What Can You Do with Your Modem? .................................................... 33
Features...................................................................................................34
Required Equipment ................................................................................ 36
Computer............................................................................................36
Serial Cable........................................................................................36
Telephone Line .................................................................................. 37
Communications Software .................................................................37
Connections ............................................................................................. 38
Connecting to the Computer (“RS232”) ............................................. 38
Connecting to the Telephone Line (“LINE”).......................................39
Connecting to a Telephone Set (“PHONE”) ......................................39
Connecting to a Microphone (“MIC”) .................................................39
Connecting to a Speaker (“SPKR”)....................................................40
Connecting to a Sound Card (“SPKR”) .............................................. 40
Connecting to Power (“PWR”) ...........................................................40
Surge Protectors and Lightning .........................................................41
Front Panel .............................................................................................. 42
Chapter 4: AT Commands, S-Registers & Result Codes
AT Commands.........................................................................................47
AT Command Summary ..........................................................................48
S-Registers .............................................................................................. 70
Result Codes ........................................................................................... 75
Chapter 5: Remote Configuration
Introduction ..............................................................................................79
Basic Procedure ......................................................................................79
Setup........................................................................................................80
vi
Contents
Changing the Setup Password ..........................................................80
Changing the Remote Escape Character ..........................................81
Chapter 6: Callback Security
Introduction ..............................................................................................85
Setup Procedures ....................................................................................85
To Change the Setup Password ........................................................ 86
To Turn Callback Security On and Off...............................................86
To Set the Parity of the Callback Security Messages .......................87
To Assign Callback Passwords and Phone Numbers .......................88
Calling Procedures ..................................................................................90
Password-Only Callback ....................................................................90
Number-Entry Callback ......................................................................91
Extension-Entry Callback ...................................................................92
Direct Connection...............................................................................93
Callback Security Commands .................................................................94
Chapter 7: Solving Problems
Introduction ............................................................................................103
None of the Indicators Light ..................................................................103
The Modem Does Not Respond to Commands ....................................104
The Modem Dials But Cannot Connect.................................................107
The Modem Disconnects While Online .................................................109
The Modem Cannot Connect When Answering....................................110
File Transfer Is Slower Than It Should Be ............................................ 110
Data Is Being Lost ................................................................................. 111
There Are Garbage Characters on the Monitor ....................................111
The Modem Doesn’t Work with Caller ID .............................................. 112
Fax and Data Software Can’t Run at the Same Time .......................... 112
Appendix A: Regulatory Compliance
FCC Regulations for Telephone Line Interconnection ..........................115
Canadian Limitations Notice..................................................................117
FCC Fax Update....................................................................................118
Compliance with BABT Requirements ..................................................119
vii
User Guide
European Low Voltage Directive ...........................................................120
EMC and Safety Compliance ................................................................ 120
Australian Modem Warning Notice........................................................121
Modem Commands ..........................................................................121
Call Attempts/Retries .......................................................................121
Use of Supplied Power Transformer................................................122
For Voice Modems ...........................................................................122
New Zealand Telecom Warning Notice.................................................123
Use of Supplied Power Transformer................................................123
Appendix B: Technical Specifications.................................
125
Appendix C: Loopback Tests
Introduction ............................................................................................131
Local Analog Loopback Test (V.54 Loop 3) .......................................... 132
Remote Digital Loopback Test (V.54 Loop 2) .......................................133
Local Digital Loopback Test (V.54 Loop 2) ...........................................135
Appendix D: Warranty, Service, and Technical Support
Limited Warranty ...................................................................................137
Service ...................................................................................................138
Technical Support..................................................................................138
Online Warranty Registration ................................................................ 139
The Multi-Tech BBS ..............................................................................139
To Log on to the Multi-Tech BBS.....................................................139
To Download a File ..........................................................................140
About the Internet .................................................................................. 141
About CompuServe ...............................................................................142
About the Multi-Tech Fax-Back Service ................................................ 142
Appendix E: Upgrade Procedures
Introduction ............................................................................................143
Upgrade Overview ................................................................................. 143
Step 1: Identify the Modem Firmware ...................................................144
viii
Contents
Step 2: Identify the Current Firmware Version......................................144
Multi-Tech Web Site.........................................................................144
Multi-Tech BBS ................................................................................145
Step 3: Download the Upgrade File ...................................................... 146
Multi-Tech Web Site.........................................................................146
Multi-Tech BBS ................................................................................146
Step 4: Extract the Upgrade Files ......................................................... 147
Step 5: Clear Your Stored Paramenters ...............................................147
Step 6: Upgrade the Modem’s Firmware ..............................................148
DOSFLASH ......................................................................................148
FLASHWIN ....................................................................................... 149
FLASHNT .........................................................................................149
Step 7: Restore Your Parameters .........................................................150
Index........................................................................................
151
ix
User Guide
x
1
Introduction
User Guide
2
1 Introduction

Introduction

Welcome to the world of data communications. You have acquired one of the finest intelligent data and fax modems available today from one of America’s oldest and most respected modem manufacturers: Multi­Tech Systems, Inc. This owner’s manual will help you install, configure, test and use your modem.

Product Description

The MT5634ZBA and MT5634ZBAV modems incorporate technology, which enables Internet connections at data rates up to 53K bps* over standard telephone lines. K56flex technology is able to send data downstream from the Internet to your computer at these speeds because data on the telephone network typically is converted from digital to analog only once before it reaches your modem. Upstream transmis­sions, and transmissions between client modems, are limited to data rates of 33.6K bps, as are downstream transmissions that are convert­ed more than once on the telephone network.
K56flex is an interim standard. However, because Multi-Tech’s K56flex modems are flash-upgradeable, they can easily be upgraded to the new ITU-T V.90 56K bps standard when it becomes available.
Both modems are Plug and Play-capable, with interactive automatic dialing and command mode configuration. In standard mode, you can store up to four command lines or telephone numbers of up to 40 char­acters each in the modems’ nonvolatile memory. In callback security mode, you can store up to 30 passwords and dialing strings. The mo­dems pulse- or tone-dial, and recognize dial tones and busy signals for reliable call-progress detection. The modems can detect AT&T calling
K56flex
™
*Though these modems are capable of 56K bps download performance, line im-
pairments, public telephone infrastructure, and other external technological fac­tors currently prevent maximum 56K bps connections.
3
User Guide
card tones. They also have DTR dialing, Caller ID, remote configura­tion, callback security, two-wire leased-line, and 11-bit capabilities, and incorporate self-resetting lightning protection. Serial port speeds can be set to 230,400 bps. They are both FCC-registered for connection with­out notification to the telephone company.
Both are full-duplex intelligent modems with V.42 error correction, V.42bis data compression, and V.17 (14,400 bps), Class 1 and 2, Group 3 fax capabilities.
In addition to the preceding features, the MT5634ZBAV modem pro­vides support for answering machine and voice mail applications.

What Is in Your Modem Package?

Your modem package has several components. Make sure you have them all before trying to operate your modem. Your package should include:
One MT5634ZBA or MT5634ZBAV modem
•
One DC power supply
•
One set of four plastic feet
•
Two sets of Velcro fasteners
•
One modular telephone cable
•
This
Owner’s Manual
•
Trio data, fax, and voice software
•
If any of these items are missing, please contact Multi-Tech Systems or your dealer/distributor (see Appendix D for information on contacting Multi­Tech via telephone, fax, bulletin board service, CompuServe, and the Internet).
4

Related Manuals

The following manuals are available on request. 82039200
82076200 82006501
Voice +V Commands Developer's Kit MT56XX Fax Class 1 Developer’s Guide TR29.2 (Proposed) Class 2 Fax Command Reference Manual
1 Introduction
5
User Guide
6
2
Quick Start
User Guide
8
2 Quick Start

Introduction

We know you are eager to get your Multi-Tech fax modem up and run­ning, so we’ll skip the features for now, and show you step-by-step how to set it up, check it out, and make your first calls.

What You Will Need

Before starting, please make sure you have everything you need:

We supply

4
An MT5634ZBA or MT5634ZBAV data/fax modem
4
A DC power supply module
4
One set of four plastic feet
4
Two sets of hook-and-loop fasteners
4
One modular telephone cable
4
Trio communications software
4
A
Quick Start Guide
4
This
User Guide
4
An installation disk

You supply

4
A computer with an unused serial port
4
A shielded RS-232 serial cable with a male DB-25 connector on one end and a connector to match your computer’s serial port on the other end
4
A nearby AC power outlet
4
A nearby telephone line jack
4
An optional PC stereo microphone (MT5634ZBAV only)
4
An optional headset, amplified speaker, or sound card with speakers (MT5634ZBAV only)
on disk
9
User Guide
4
For connecting to the sound card, an optional male-to-male ste­reo patch cord with 1/8-inch mini plugs (MT5634ZBAV only)
If you are new to computers, see Chapter 3, “Features,” for more infor­mation about the required equipment.

Safety Warnings

Never install telephone wiring during a lightning storm.
•
Never install a telephone jack in a wet location unless the jack is
•
specifically designed for wet locations. Never touch uninsulated telephone wires or terminals unless the
•
telephone line has been disconnected at the network interface. Use caution when installing or modifying telephone lines.
•
Avoid using a telephone (other than a cordless type) during an elec-
•
trical storm; there may be a remote risk of electrical shock from lightning.
Do not use a telephone in the vicinity of a gas leak.
•
10
2 Quick Start

Step 1: Assemble the Modem

The only assembly required is to mount the feet on the bottom of the modem. Simply peel the four self-adhesive plastic feet off the backing strip and press them into the recesses on the bottom of the modem. Alternately, or additionally, you can use the included self-adhesive hook-and-loop patches to mount the modem to a vertical surface or to keep it from being dislodged on a horizontal surface. If you use the hook-and-loop patches, we recommend that you mount them where they will not obscure the labels or screws on the bottom of the modem.
Figure 2-1. Mounting the feet.
11
User Guide

Step 2: Change the Internal Jumpers

Skip this step unless
• you have an MT5634ZBAV and intend to add a monophonic exter­nal speaker. (This step is not required for stereo speakers.)
• you intend to use your modem on a leased line.
If either case applies, you must open the modem and move one or more jumpers on the modem’s printed circuit board.
Caution: The circuit board can be harmed by static electricity. Before you open the case, touch a grounded object such as a water faucet to discharge any static electricity in your body, then touch the metal shell of the modem’s RS232 connector to ensure that there is no voltage difference between you and the modem.
Warning: The following procedure must be performed by authorized service personnel.

Opening the Modem

1. If the modem is connected, turn it off and remove all connecting
cables, including power and line cables.
2. Turn the modem over.
3. On the bottom of the modem are two screws that hold the case to-
gether. Remove both screws and set them aside.
4. Turn the modem over again.
5. Remove the top part of the modem case.
6. To close the modem, reverse steps 1–5.
12
2 Quick Start
J10 Dial-Up/Leased Line
Leased line Dial-up (default)
J11
J10
Figure 2-2. Internal jumpers (MT5634ZBAV).
J11 Originate/Answer
Answer (default) Originate
J8
J8 Speaker Mode
Closed: stereo (default) Open: mono
13
User Guide Changing the Speaker Jumper
The speaker jumper (J8) is next to the external speaker jack (see Figure 2-2).
• To use the MT5634ZBAV modem with a monophonic external speaker, remove the jumper plug from the J8 jumper pins. You can store it by placing it on one jumper pin.
• To use the MT5634ZBAV modem with a stereo speaker or sound card, place the jumper plug on both pins of the J8 jumper. This is the factory default position.

Changing the Dial-Up/Leased-Line Jumpers

As shipped from the factory, your modem is configured for normal dial­up operation. That is, the modem must dial a phone number to connect to another modem. To use the modem on a leased line, you must change jumper J10 to select leased line operation, and J11 to select whether it will be the originating or the answering modem. (If dial-up operation is selected, J11 has no effect.) See Figure 2-2 for jumper locations and positions.
• To use the modem on a leased line, move the J10 jumper plug from the default dial-up position to the leased line position.
• To make the modem the originating modem on the leased line, move the J11 jumper plug to the originate position.
• To make the modem the answering modem on the leased line, leave the J11 jumper plug in the factory default answer position.
14
2 Quick Start

Step 3: Connect the Modem to Your System

Placing the modem in a convenient location, connect it to your com­puter’s serial port, to the telephone line, to AC power, and, optionally, to your telephone (UK and international models do not have a tele­phone jack). If yours is an MT5634ZBAV model, you can also optionally connect it to a microphone and a speaker or sound card.
PWR RS232 PHONE LINE
Figure 2-3. Modem connections.
15
User Guide RS232 Connection
Plug one end of the serial cable into the RS232 connector on the mo­dem, and the other end into a serial port connector on your computer, such as COM1 or COM2.

Line Connection

Plug one end of the phone cable into the modem’s LINE jack, and the other end into a phone line wall jack.
Note: The LINE jack is not interchangeable with the PHONE jack. Do not plug the phone into the LINE jack or the line cable into the PHONE jack.
Note: The Federal Communications Commission (FCC), Industry Canada, and the British Approvals Board for Telecommunications (BABT) impose certain restrictions on equipment connected to public telephone systems. See Appendix A for more information.

Phone Connection

For voice-only calls, you can optionally plug a telephone into the mo­dem’s PHONE jack. The UK and international models do not have a PHONE jack.

Microphone Connection (MT5634ZBAV only)

For voice mail or speakerphone applications, plug an unamplified mi­crophone into the MIC jack on the side of the modem. The microphone should have a stereo 1/8-inch mini plug. Do not use a monophonic mi­crophone.
16
2 Quick Start

Speaker Connection (MT5634ZBAV only)

For speakerphone or voicemail applications, use a 1/8-inch-plug male­to-male stereo patch cord to connect the SPKR jack on the side of the modem to the LINE IN jack on your sound card.
If you do not have a sound card, you can plug an amplified speaker directly into the SPKR jack.

Power Connection

Plug the power supply module into an AC power outlet or power strip. Plug the power supply’s cable into the PWR jack on the modem.
Note: Use only the power supply supplied with the modem. Use of any other power supply will void the warranty and could damage the modem.

Power-On Test

Test the modem by turning it on (a power on/off switch is located on the right side). When you apply power, the modem performs a diagnostic self-test, indicated by several indicators flashing for a second or two, after which the 56 indicator should light. If this does not happen, check that the power switch is on, the power supply is solidly connected, and the AC outlet is live. If these measures do not work, see Chapter 7, “Solving Problems.”
17
User Guide

Step 4: Install the Modem in Windows

If you are using Windows 95 or Windows NT 4.0, you must install the modem in the operating system. (If you are using another operating system, you can skip this step.)

Adding the Modem to Windows 95 or NT

1. Click the Start button, point to Settings, and click Control Panel.
2. Double-click the Modems icon. If no modem is currently installed,
the Install New Modem wizard appears. If a modem is already in- stalled, the Modems Properties sheet appears; click Add to go to the Install New Modem wizard.
3. Click Next in the Install New Modem wizard. Windows searches for
your new modem and asks you to verify its selection.
Note: If Windows cannot find a modem, your modem may be turned off, it may be plugged into the wrong connector on your com­puter, or the serial cable may be faulty. See “None of the LEDs Light When the Modem Is Turned On” and “The Modem Does Not Respond to Commands” in Chapter 7, “Solving Problems.”
4. If Windows identifies your modem correctly as a MultiModem
MT5634ZBA, click Next to install the modem. After the modem is installed, click Finish to exit.
5. If Windows cannot identify your modem (for instance, if it identifies
your modem as a “Standard Modem”), click Change. A dialog box with a list of manufacturers and a list of modems appears.
6. Insert your modem’s setup disk into your floppy drive and click
Have Disk.
18
2 Quick Start
7. Windows 95 only: In the Install from Disk dialog box, select the
drive the installation disk is in and click OK.
8. A list of modems appears. Select your modem from the list and click
Next.
9. Windows NT 4.0 only: Click Next again.
10. Windows installs and configures the modem.
11. Click Finish to exit.

Removing Your Old Modem from Windows 95 or NT

When your new modem replaces another modem, the old modem in­stallation remains in Windows after you install the new modem, and the old modem is still selected in HyperTerminal and other Windows 95 or NT applications. Although you can change the application connection descriptions one at a time, it is easier to force Windows applications to use the new modem by removing the old modem from Windows.
1. Click the Start button, point to Settings, and click Control Panel.
2. Double-click the Modems icon to open the Modems Properties
sheet.
3. In the list box, select the old modem.
4. Click Remove, then click Close.
5. The next time you dial a HyperTerminal connection, it will select
your new modem and ask you to confirm the selection.
19
User Guide

Step 5: Install and Configure Your Software

You must have communications software installed in your computer to use your Multi-Tech modem. If you wish to use communications soft­ware that is already installed, you should reconfigure it for your new modem; otherwise, install the data and fax communications software provided with the modem.
1. Turn on your computer and run your communications software.
2. Find the dialog box or menu that lets you specify your modem. (In
Windows Terminal select Settings | Modem Commands; in Hy­perTerminal select File | Properties | Phone Number; in ProComm Plus for Windows select Window | Setup | Advanced; and in Trio select View | Datacomm | Communications | Setup | Modem | Select from List.
3. Choose your modem from the software’s modem list. If it isn’t list-
ed, choose a generic modem and modify the settings as necessary.
4. Change the modem initialization string, if necessary. The factory
default configuration works well for most purposes. To load the factory default configuration, use AT&F. To load a custom config­uration that was saved using the &W command, use ATZ. Note that the Z command must be in a command string by itself. For a Macintosh, the initialization string should include the mand. If you do not want the modem to always answer the phone, add S0=0 to the string. To use Caller ID with the modem, add S0=2 to the string (Caller ID information is sent between the first and sec­ond rings, so the phone must ring at least twice befor the modem picks up the line). Depending on the software, you might have to end the string with a carriage return character (^M).
&D0
com-
20
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