Multi-Tech Systems MT5634ZBA-USB User Manual

User Guide

Model MT5634ZBA-USB

PN 88310001 Revision B

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

Record of Revisions

Revision Date Description

A 8/1/98 Manual released. B 3/3/00 Added software driver install procedure in Windows 2000 operating systems

and new AT commands.

Trademarks

MultiModemZBA, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc. IBM is a trademark of International Business Machines Corporation.

MNP and Microcom Network Protocol are trademarks of Microcom, Inc. K56flex is a registered trademark of Rockwell International Corporation and Lucent Technologies Corporation. Microsoft, Windows, Windows 2000, Windows 98, Windows 95, and Windows NT are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Notice

Though these modems are capable of 56K bps download performance, line impairments, public telephone infrastructure and other external technological factors currently prevent maximum 56K bps connections.

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View , MN 55112 U.S.A

(763) 785-3500 or (800) 328-9717

US.. Fax (763) 785-9874

Technical Support (800) 972-2439

Internet Address http://www.multitech.com

Contents

Chapter 1 - Introduction and Description

Introduction ................................................................................................................................................ 6

Product Description.................................................................................................................................... 6

Universal Serial Bus (USB) ........................................................................................................................ 6

What Can You Do with Your Modem? ............................................................................................... ......... 7

Features ..................................................................................................................................................... 7

Data ..................................................................................................................................................... 7

Fax....................................................................................................................................................... 8

Required Equipment ............................................................................................................................ 8

Computer ............................................................................................................................................. 8

T elephone Line..................................................................................................................................... 8

Communications Software ................................................................................................................... 8

Connections ............................................................................................................................................... 9

Connecting to the Computer (“USB”)................................................................................................... 9

Connecting to the Telephone Line (“LINE”).......................................................................................... 9

Connecting to a Telephone Set (“PHONE”) .........................................................................................9

Surge Protectors and Lightning ........................................................................................................... 9

Front Panel............................................................................................................................................... 10

T echnical Specifications............................................................................................................................11

Chapter 2 - Installation

Unpacking ................................................................................................................................................ 14

What Y ou Will Need ................................................................................................................................. 14

Safety Warning Telecom .......................................................................................................................... 14

Step 1: Assemble the Modem .................................................................................................................. 15

Step 2: Connect the Modem to Your System ........................................................................................... 16

USB Connection ................................................................................................................................ 16

Line Connection ................................................................................................................................. 16

Phone Connection ............................................................................................................................. 16

Step 3: Install the Modem......................................................................................................................... 17

Installation in Windows 2000 ............................................................................................................. 17

Installation in Windows 98 ................................................................................................................. 18

Installation in Windows 95 ................................................................................................................. 18

Removing Your Old Modem from Windows ....................................................................................... 19

References............................................................................................................................................... 19

Chapter 3 - AT Commands, S-Registers and Result Codes

A T Commands.......................................................................................................................................... 22

A T Command Summary........................................................................................................................... 23

S-Registers .............................................................................................................................................. 32

Result Codes............................................................................................................................................ 35

Chapter 4 - Remote Configuration

Introduction .............................................................................................................................................. 38

Basic Procedure....................................................................................................................................... 38

Setup........................................................................................................................................................ 38

Changing the Setup Password .......................................................................................................... 38

Changing the Remote Escape Character .......................................................................................... 39

iii

Chapter 5 - Troubleshooting

Introduction .............................................................................................................................................. 42

None of the Indicators Light ............................................................................................................... 42

The Modem Does Not Respond to Commands ................................................................................. 42

The Modem Dials But Cannot Connect ............................................................................................. 43

The Modem Disconnects While Online..............................................................................................44

The Modem Cannot Connect When Answering................................................................................. 44

The Modem Doesn’t Work with Caller ID...........................................................................................44

Fax and Data Software Can’t Run at the Same Time ........................................................................ 44

Appendixes

Appendix A: Regulatory Agency Compliance ........................................................................................... 46

Class B Statement ............................................................................................................................. 46

FCC Part 15....................................................................................................................................... 46

Industry Canada ................................................................................................................................ 46

FCC Part 68 Telecom......................................................................................................................... 47

FAX Branding Statement ................................................................................................................... 48

Canadian Limitations Notice: ............................................................................................................. 48

Commission Decision "CTR21" ......................................................................................................... 48

EMC, Safety and Terminal Directive Compliance .............................................................................. 49

New Zealand Telecom Warning Notice..............................................................................................49

International Modem Restrictions ...................................................................................................... 49

Appendix B - V.90 Support ....................................................................................................................... 50

Introduction ........................................................................................................................................ 50

V .90 Troubleshooting ......................................................................................................................... 50

Appendix C: Loopback Tests.................................................................................................................... 51

Introduction ........................................................................................................................................ 51

Local Analog Loopback Test (V.54 Loop 3)........................................................................................51

Appendix D: Warranty, Service, and Technical Support ........................................................................... 54

Technical Support .............................................................................................................................. 55

About the Internet .............................................................................................................................. 55

Dial-Up Networking............................................................................................................................ 55

Windows 98/95 Dial-Up Networking .................................................................................................. 56

Windows 2000 Dial-Up Networking ................................................................................................... 59

About Ordering Accessories .............................................................................................................. 62

Software User License Agreement .................................................................................................... 63

Index

Chapter 1 - Introduction and Description

MultModemUSB User Guide

Introduction

Welcome to the world of data communications. You have acquired one of the finest intelligent data and fax modems available today from one of America’ s oldest and most respected modem manufacturers: Multi-Tech Systems, Inc. This owner’s manual will help you install, configure, test and use your modem.

Product Description

The MT5634ZBA-USB modem incorporates V.90™ technology, which enables Internet connections at data rates up to 53K bps* over standard telephone lines. V.90 technology is able to send data downstream from the Internet to your computer at these speeds because data on the telephone network typically is converted from digital to analog only once before it reaches your modem. Upstream transmissions, and transmissions between client modems, are limited to data rates of

33.6K bps, as are downstream transmissions that are converted more than once on the telephone network.

The MT5634ZBA-USB is Plug and Play-capable, with interactive automatic dialing and command mode configuration. In standard mode, you can store up to four command lines or telephone numbers of up to 40 characters each in the modems’ nonvolatile memory. The modem pulse- or tonedials, and recognizes dial tones and busy signals for reliable call-progress detection. The modem can detect AT&T calling card tones. It also has Caller ID, remote configuration and incorporates selfresetting lightning protection. The MT5634ZBA-USB is FCC-registered for connection without notification to the telephone company .

The MT5634ZBA-USB is a full-duplex intelligent modem with V.42 error correction, V .42bis data compression, and V.17 (14,400 bps), Class 1 and 2, Group 3 fax capabilities.

Universal Serial Bus (USB)

Universal Serial Bus (USB), defined by a consortium of industry leaders, permits connection of multiple low-speed and medium speed computer peripheral devices such as telephones, modems, printers, keyboards, mice, and scanners; all from a single personal computer port. The specification, based on an open architecture is quickly becoming a standard feature in new desktop and notebook computers.

* Although K56flex technology is capable of downloads of up to 56K bps, FCC regulations currently restrict ISP modems to downloads of 53K bps.

What Can You Do with Your Modem?

Your Multi-T ech MultiModem is the gateway to the exciting world of telecommunications. You can use it to access commercial on-line information services such as CompuServe, America

Online, Genie, and Prodigy. These services provide access to databases, encyclopedias, stock reports, news, weather, and shopping. They provide electronic mail (e-mail) links to subscribers of the same and other services. Public message areas called forums allow subscribers to trade information and opinions on a vast array of topics from A to Z, while vendor forums provide hardware and software support from Multi-Tech and other manufacturers. Online services also allow you to upload and download computer programs, data files, and updated software such as video and printer drivers.

Your modem can also connect you to the Internet, an international computer network of universities, libraries, businesses, and government agencies. Like the commercial online services, the Internet provides e-mail services, public message areas, and access to information and software, much of it easily accessed through the World Wide Web.

Other uses include direct links to colleagues with modems, to banks, and to service bureaus. You can also telecommute with your fax modem—work at home while communicating with the office by modem or fax.

And of course, you can use your modem to exchange faxes with any fax machine in the world, enabling you to communicate quickly with businesses and organizations that do not have direct modem communications.

Chapter 1 - Introduction and Description

Features

Data

• Compliance with major ITU-T, TIA, and EIA international standards to ensure compatibility with other modems.

• Caller ID capability can identify a caller’s phone number (available only on U.S. products).

• Limited warranty: T en years

• Supports the V.90 standard for data transmission speeds up to 56K bps while maintaining compatibility with lower-speed modems.

• Supports the enhanced ITU-T V.34 standard, with data transmission speeds to 33.6K bps.

• Supports asynchronous data rates at 56K, 33.6K, 31.2K, 28.8K, 26.4K, 24K, 21.6K, 19.2K,

16.8K, 14.4K, 12K, 9600, 4800, 2400, 1200, and 300 bps.

• Supports automatic fallback to slower speeds in noisy line conditions, and fall-forward to faster speeds as conditions improve.

• ITU-T V.42 LAP-M and MNP Class 3 and 4 error correction.

• ITU-T V.42bis (4-to-1) and MNP 5 (2-to-1) data compression.

• Automatically disables data compression when transferring already-compressed files.

• Autodial, redial, pulse (rotary) and touch-tone dial.

• Dial tone and busy signal detection for reliable call-progress reporting.

• Compatible with the standard AT command set used by most communication programs.

MultModemUSB User Guide

Fax

• Supports V.17, Group 3 fax communication standards, allowing it to communicate with other fax modems as well as with fax machines.

• Responds to EIA/TIA Class 1 and 2 fax commands, enabling it to exchange editable and encrypted faxes with Windows 95 computers.

• Sends and receives faxes from your computer at 14,400 bps, 9600 bps, 7200 bps, 4800 bps, 2400 bps, or 300 bps.

Required Equipment

In addition to the contents of your modem package, you need the following equipment.

Computer

Your modem can only be connected to a computer with a USB port.

Telephone Line

You must have a telephone line with jack (connector) that accepts the cable that comes with the modem. If you do not have a telephone jack near your computer, you should install one before proceeding.

Do-it-yourself telephone extension kits and accessories are available wherever telephones are sold. You may also hire an independent contractor or your local telephone company to install an extension. If you want a separate line for your fax modem, you must contact your telephone company .

Communications Software

To operate your modem, you must have data communications and fax communications software (included with the modem). Data communications software simplifies control of the modem by guiding you through the process of selecting your serial port, your port speed, and other variables, and then storing your settings, including frequently called phone numbers, so they can be recalled with the stroke of a key or the click of a mouse. Data communications software must be set up, or configured, before you can use it.

Connections

To use your modem, you must connect it to your computer (“USB”), to a telephone line (“LINE”), and optionally to a telephone set (“PHONE”).

Chapter 1 - Introduction and Description

MultModemUSB User Guide

Front Panel

Technical Specifications

Your MultiModemZBA-USB fax modem meets the following specifications:

Trade Name MultiModemUSB™ Model Number MT5634ZBA-USB Client-to-Server K56flex speeds when accessing an ISP type K56flex server

Data Rates (actual speed depends on server capabilities and line conditions) * Client-to-Client 33,600, 31,200, 28,800, 26,400, 24,000, 21,600, 19,200,

Data Rates 16,800, 14,400, 12,000, 9600, 7200, 4800, 2400, 1200, 0-300 bps Fax Data Rates 14,400, 9600, 7200, 4800, 2400, 300 bps Data Format Serial, binary, asynchronous Modem Compatibility K56flex; ITU-T V.34 enhanced, V.34, V.32terbo, V.32bis, V.32, V.22bis,

Fax Compatibility ITU-T Group 3, Class 1 and 2, T.4, T.30, V.21, V.27ter, V.29, V.17, and

Error Correction ITU-T V.42 (LAP-M or MNP 3–4)

Chapter 1 - Introduction and Description

V.22; Bell 212A and 103/113; ITU-T V.29, V.42, V.42bis; ITU-T V.21 & V.23 in international versions

TIA/EIA TR29.2

Data Compression ITU-T V.42bis (4:1 throughput), MNP 5 (2:1 throughput) Flow Control XON/XOFF (software), RTS/CTS (hardware) Intelligent Features Plug and play; fully AT command compatible; autodial, redial, repeat

dial; pulse or tone dial; dial pauses; auto answer; caller ID; EIA extended automode; adaptive line probing; automatic symbol and carrier frequency during start-up, retrain, and rate renegotiation; DTMF detection; call status display, auto-parity and data rate selections; keyboard-controlled modem options; non-volatile memory; on-screen displays for modem option parameters; command lines of up to 40 characters each; help menus; remote configuration;

Command Buffer 40 characters Data Modulation FSK at 300 bps, PSK at 1200 bps, QAM at 2400, 4800, and 9600 bps

(non-trellis), QAM with trellis-coded modulation (TCM) at 9600, 12,000, 14,400, 16,800, 19,200, 21,600, 24,000, 26,400, 28,800, 31,200, 33,600, and 56,000 bps

Fax Modulation V.21 CH2 FSK at 300 bps (half duplex)

V.27ter DPSK at 4800 and 2400 bps V.29 QAM at 9600 and 7200 bps V.17TCM at 14400, 12000, 9600, and 7200 bps

Carrier Frequencies 1600, 1646, 1680, 1800, 1829, 1867, 1920, ITU-T V.34 1959, 2000 Hz

Carrier Frequencies 1800 Hz A T&T V.32 terbo/ ITU-T V.32bis/V.32

Carrier Frequencies Transmit originate: 1200 Hz

V.22bis/V.22 or Transmit answer: 2400 Hz Bell 212A Standard Receive originate: 2400 Hz (2400 & 1200 bps) Receive answer: 1200 Hz

Carrier Frequencies Transmit originate: 390 Hz mark

ITU-T V.23 450 Hz space (1200 bps) Receive originate: 1300 Hz mark

2100 Hz space

MultModemUSB User Guide

Carrier Frequencies Transmit originate: 980 Hz mark

ITU-T V.21 1180 Hz space (0–300 bps) Receive originate: 1650 Hz mark

Carrier Frequencies Transmit originate: 1270 Hz mark

Bell 103/113 1070 Hz space (0–300 bps) Receive originate: 2225 Hz mark

Fax Carrier V.21 Ch2 (half duplex): Frequencies 1650 Hz mark, 1850 HZ space for transmit originate

Transmit answer:1300 Hz mark

2100 Hz space

Receive answer: 390 Hz mark

450 Hz space

1850 Hz space

Transmit answer:1650 Hz mark

1850 Hz space

Receive answer: 980 Hz mark

1180 Hz space

2025 Hz space

Transmit answer:2225 Hz mark

2025 Hz space

Receive answer: 1270 Hz mark

1070 Hz space

1650 HZ mark, 1850 Hz space for transmit answer V.27ter: 1800 Hz originate/answer V.29 QAM: 1800 Hz originate/answer V.17 TCM: 1800 Hz originate/answer

Transmit Level -11 dBm (dial-up) Frequency Stability ±0.01% Receiver Sensitivity -43 dBm under worst-case conditions AGC Dynamic Range 43 dB Connectors USB connector; two RJ-11 phone jacks Cables One 7-foot RJ-11 phone cable

One 4-foot USB cable Note: Any cables connected to the computer should be shielded to

reduce interference.

Diagnostics Power-on self test, local analog loop, local digital loop, remote digital

loop.

Indicators LEDs for Transmit Data, Receive Data, Carrier Detect, Off Hook,

Terminal Ready, Power

Environmental Temperature range 0°–50°C (32°–120°F); humidity range 20–90%

(non-condensing)

Dimensions 10.8 cm wide x 14.8 cm long x 2.9 cm high (4.25" x 5.8" x 1.15") Weight 224 g (8 oz) Limited Warranty 10 years

Chapter 2 - Installation

MultiModemUSB User Guide

Unpacking

We know you are eager to get your Multi-Tech fax modem up and running, so we’ll skip the features for now, and show you step-by-step how to set it up, check it out, and make your first calls.

What You Will Need

Before starting, please make sure you have everything you need:

We supply

• An MT5634ZBA-USB data/fax modem

• One set of four plastic feet

• Two sets of hook-and-loop fasteners

• One modular telephone cable

• One USB cable

• Trio communications software

• A Quick Start Guide

• This User Guide on disk

• An installation disk

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Step 1: Assemble the Modem

The only assembly required is to mount the feet on the bottom of the modem. Simply peel the four self-adhesive plastic feet off the backing strip and press them into the recesses on the bottom of the modem. Alternately, or additionally , you can use the included self-adhesive hook-and-loop patches to mount the modem to a vertical surface or to keep it from being dislodged on a horizontal surface. If you use the hook-and-loop patches, we recommend that you mount them where they will not obscure the labels or screws on the bottom of the modem.

Chapter 2 - Installation

MultiModemUSB User Guide

Step 2: Connect the Modem to Your System

Placing the modem in a convenient location, connect it to your computer’s USB port, to the telephone line, and, optionally , to your telephone.

USB

Figure 2-3. Modem connections.

PHONE LINE

USB Connection

Plug one end of the USB cable into the USB connector on the modem, and the other end into a USB port connector on your computer.

Line Connection

Plug one end of the phone cable into the modem’s LINE jack, and the other end into a phone line wall jack.

Note: The LINE jack is not interchangeable with the PHONE jack. Do not plug the phone into the LINE jack or the line cable into the PHONE jack.

Note: The Federal Communications Commission (FCC), and Industry Canada impose certain restrictions on equipment connected to public telephone systems. See Appendix A for more information.

Phone Connection

For voice-only calls, you can optionally plug a telephone into the modem’s PHONE jack.

Step 3: Install the Modem

The MT5634ZBA-USB software drivers need to be installed in your computer’s program directory. The procedure will be different depending on the operating system. This section provides installation procedures for Windows 2000, Windows 98, and Windows 95.

Installation in Windows 2000

1. Power up your Windows 2000 system.

2. If you have not already done so, connect one end of your USB cable to a USB connector on your PC, and connect the other end to the USB connector on your modem. The Power LED on your modem will light.

3. Windows 2000will detect that the new modem is present and install the software drivers. Two screens will appear during the installation process.

Screen 1

Chapter 2 - Installation

Screen 2

4. Once Screen 2 disappears, your MT5634ZBA-USB driver software installation is complete. You should test the operation of your new MT5634ZBA-USB by registering your MT5634ZBA-=USB product now. Key in the URL given below and follow the on-line instructions:

http://www.multitech.com/register

MultiModemUSB User Guide

Installation in Windows 98

1. Power up your Windows 98 system.

3. Windows will detect that the new modem is present and launch the Add New Hardware Wizard.

4. Place the Installation diskette provided with your modem into your floppy drive and click Next to proceed with the installation.

5. Verify that the “Search for the best driver for your device. (Recommended)” option is selected and click Next.

6. Verify that the “Floppy disk drives” option is selected and click Next.

7. Windows will select the proper driver from the installation disk and will display the information for verification. Click Next to install the selected driver.

8. A message will appear when Windows finishes installing the driver. Click Finish to complete the installation and exit the wizard. The TR LED on your modem will light when the installation is complete.

9. Once installation is complete, you should test the operation of your new MT5634ZBA-USB by registering your MT5634ZBA-USB product now. Key in the URL given below and follow the online instructions:

http://www.multitech.com/register

Installation in Windows 95

Only Certain versions of Windows 95 offer support for USB peripherals. If you are unsure if your Win95 system supports USB, a free USB evaluation utility is available from the Shopping Bag page at http://www.usb.org. Just download the utility (287K) and run the .exe application. It will determine if you have USB support.

If you would like to install your MT5634ZBA-USB in Windows 95, perform the following steps.

1. Insert the Setup disk provided with your modem into your floppy drive.

3. Windows will detect that the new modem is present and launch the Update Device Driver Wizard. Click Next to proceed with the installation.

4. Windows searches for the driver on A:\ and, when identified, will display the driver name for verification. Click Finish to install the driver.

5. Windows prompts you to insert a diskette. You have already inserted the diskette, so click OK to continue. The Copy Files ... dialog is displayed. In the Copy files from field, choose A:\ from the drop-down list and click OK.

6. When the driver is installed, a completion message will appear, the TR LED on your modem will light, and the wizard will exit. At this time your installation is complete.

7. Once installation is complete, you should test the operation of your new MT5634ZBA-USB by registering your MT5634ZBA-USB product now. Key in the URL given below and follow the online instructions:

http://www.multitech.com/register

Chapter 2 - Installation

Removing Your Old Modem from Windows

When your new modem replaces another modem, the old modem installation remains in Windows after you install the new modem, and the old modem is still selected in HyperTerminal and other Windows applications. Although you can change the application connection descriptions one at a time, it is easier to force Windows applications to use the new modem by removing the old modem from Windows.

From Windows 2000

1. Click Start | Settings | Control Panel.

2. Double-click the Phone and Modems icon and click on the Modems tab.

3. In the list box, select the old modem.

4. Click Remove, then click Close.

5. The next time you dial a HyperTerminal connection, it will select your new modem and ask you to confirm the selection.

From Windows 98/95

1. Click Start | Settings | Control Panel.

2. Double-click the Modems icon to open the Modems Properties sheet.

3. In the list box, select the old modem.

4. Click Remove, then click Close.

5. The next time you dial a HyperTerminal connection, it will select your new modem and ask you to confirm the selection.

References

The World Wide Web is an excellent source of information about modems in general and modem installation, configuration, and troubleshooting in particular. The following Web sites are good places to start:

• Costmo’s Other Resources Page:

• Curt’s High Speed Modem Page:

• Data Communications FAQ:

• Multi-Tech Systems, Inc.:

http://modems.rosenet.net/or/

http://elaine.teleport.com/~curt/modems.html

http://www.best.com/~malch/comfaq.html

http://www.multitech.com/

MultiModemUSB User Guide

Chapter 3 - AT Commands, S-Registers

and Result Codes

+ 46 hidden pages