Model MT5634MSV
Data/Fax/Voice Messaging Modem
User Guide
FCC Part 15
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses,
and can radiate radio frequency energy, and if not installed and used
in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Plug the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC rules. Operation of this device is subject to the following conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
WARNING: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
Industry Canada
This Class B digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du
Reglement sur le matériel brouilleur du Canada.
ii
Model MT5634MSV
Data/Fax/Voice Messaging Modem
User Guide
iii
MessageSaver User Guide
Model MT5634MSV
P/N 88301250 Revision B (5/1/99)
©1999, by Multi-Tech Systems, Inc.
All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed
written permission from Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and
specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes
in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization
of such revisions or changes.
Record of Revisions
Revision Date Description
B 5/1/99 Updated agency information, installation procedures.
Trademarks
MessageSaver, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc.
IBM is a trademark of International Business Machines Corporation. MNP and Microcom Network
Protocol are trademarks of Microcom, Inc. K56flex is a registered trademark of Rockwell International
Corporation and Lucent Technologies Corporation. PhoneTools is a trademark of BVRP Software.
Microsoft, Windows, Windows 95, and Windows NT are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries.
Notice
Though this modem is capable of 56K bps download performance, line impairments, public telephone
infrastructure and other external technological factors currently prevent maximum 56K bps connections.
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112 U.S.A
(612) 785-3500 or (800) 328-9717
Fax (612) 785-9874
Fax-Back Service (612) 717-5888
Technical Support (800) 972-2439
BBS (612) 785-3702 or (800) 392-2432
Internet http://www.multitech.com
iv
Chapter 1: Introduction
Introduction ............................................................................................................................. 2
Product Description................................................................................................................ 2
What Is in Your Modem Package? ....................................................................................... 3
How to Get a Copy of Your User Guide ............................................................................. 3
Related Manuals ..................................................................................................................... 3
Chapter 2: Quick Start
Introduction ............................................................................................................................. 6
What You Will Need ..............................................................................................................6
We supply ......................................................................................................................... 6
You supply ....................................................................................................................... 6
Safety Warnings ...................................................................................................................... 6
Step 1: Mount the Feet............................................................................................................ 7
Step 2: Select Stereo or Mono Speaker ................................................................................. 7
Opening the Modem ....................................................................................................... 7
Changing the Speaker Jumper ....................................................................................... 8
Step 3: Connect the Modem to Your System ...................................................................... 9
RS232 Connection ............................................................................................................ 9
Line Connection ............................................................................................................... 9
Phone Connection.......................................................................................................... 10
Microphone Connection ............................................................................................... 10
Speaker Connection....................................................................................................... 10
Power Connection ......................................................................................................... 10
Power-On Test ............................................................................................................... 10
Step 4: Install the Modem in Windows ............................................................................. 11
Adding the Modem to Windows ................................................................................ 11
Removing Your Old Modem from Windows............................................................ 11
Step 5: Install and Configure Your Software .................................................................... 12
Step 6: Call the Multi-Tech BBS .......................................................................................... 13
PhoneTools ..................................................................................................................... 13
Windows HyperTerminal ............................................................................................ 14
Windows Terminal ........................................................................................................ 15
Step 7: Send a Fax ................................................................................................................. 16
PhoneTools ..................................................................................................................... 16
Microsoft Fax .................................................................................................................. 16
References .............................................................................................................................. 17
Contents
Chapter 3: MessageSaver Operation
Introduction ........................................................................................................................... 20
PhoneTools Features ............................................................................................................ 20
Independent Mode Functions ............................................................................................. 20
Recording and Downloading an Announcement ............................................................ 21
Independent Mode Operation in PhoneTools .................................................................. 22
Independent Mode Configuration Dialog Box .......................................................... 22
Independent Mode Control Dialog Box ..................................................................... 23
Independent Mode Operation Using the Front Panel ..................................................... 24
Control Buttons .............................................................................................................. 24
Indicator Lights .............................................................................................................. 25
Answering a Call with the Speakerphone ................................................................. 26
Playing Voice Messages ................................................................................................ 26
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MessageSaver User Guide
Stopping the Play of Voice Messages ......................................................................... 26
Listening to the Next Voice Message .......................................................................... 26
Listening to the Previous Voice Message ................................................................... 26
Erasing a Voice Message During Replay ................................................................... 26
Adjusting Speaker Volume .......................................................................................... 26
Using the MessageSaver in Speakerphone Mode ..................................................... 27
Remote Control ..................................................................................................................... 27
Controlling the MessageSaver Remotely ................................................................... 27
Activating Independent Mode Remotely .................................................................. 28
Chapter 4: AT Commands, S-Registers & Result Codes
AT Commands ...................................................................................................................... 30
AT Command Summary ..................................................................................................... 31
S-Registers.............................................................................................................................. 42
Result Codes .......................................................................................................................... 45
Chapter 5: Remote Configuration
Introduction ........................................................................................................................... 48
Basic Procedure ..................................................................................................................... 48
Setup ....................................................................................................................................... 48
Changing the Setup Password ..................................................................................... 48
Changing the Remote Escape Character .................................................................... 49
Chapter 6: Solving Problems
Introduction ........................................................................................................................... 52
None of the Indicators Light ............................................................................................... 52
The Modem Does Not Respond to Commands ............................................................... 53
The Modem Dials But Cannot Connect ............................................................................. 54
The Modem Disconnects While Online ............................................................................. 55
The Modem Cannot Connect When Answering .............................................................. 56
File Transfer Is Slower Than It Should Be ......................................................................... 56
Data Is Being Lost ................................................................................................................. 56
There Are Garbage Characters on the Monitor ................................................................ 57
The Modem Doesn’t Work with Caller ID ........................................................................ 57
Fax and Data Software Can’t Run at the Same Time ...................................................... 57
Chapter 7: PhoneTools
Introduction ........................................................................................................................... 60
Installing PhoneTools ...........................................................................................................60
Using PhoneTools’ Status Bar ............................................................................................. 61
Phone Module ....................................................................................................................... 61
Making a Phone Call ..................................................................................................... 61
Using the Speakerphone ............................................................................................... 62
Making Quick Dial Entries ........................................................................................... 62
Voice Module ........................................................................................................................ 63
Activating and Deactivating Answerphone .............................................................. 63
Setting up Answerphone .............................................................................................. 63
Setting Up the Answer Only Mode............................................................................. 64
Setting Up the Answer/Record Mode ....................................................................... 64
vi
Contents
Listening to Received Messages from a Remote Phone ........................................... 65
Listening to Received Messages in PhoneTools ........................................................ 65
Recording an Announcement ...................................................................................... 66
Changing Recording Parameters ................................................................................ 66
Independent Mode ............................................................................................................... 67
How Does It Work? ....................................................................................................... 67
Configuring and Controlling Independent Mode Operation ................................. 67
Activating and Configuring Independent Mode ...................................................... 68
Selecting an Announcement ........................................................................................ 68
Managing Stored Documents: Independent Mode Control Dialog Box ............... 69
Managing Stored Documents: Inbox .......................................................................... 69
Fax Module ............................................................................................................................ 70
Faxing a Document from a Windows Application ................................................... 70
Faxing a File Directly from PhoneTools ..................................................................... 71
Sending a Cover Page ................................................................................................... 71
Adding a Logo to the Cover Page ............................................................................... 72
Viewing and Printing Faxes ......................................................................................... 72
Inbox and Outbox Management ......................................................................................... 73
Inbox Management ....................................................................................................... 73
Outbox Management .................................................................................................... 74
Phone Book ............................................................................................................................ 75
Creating New Records .................................................................................................. 75
Importing Existing Records ......................................................................................... 75
Selecting Records ........................................................................................................... 75
Using the Phone Book for Dialing ............................................................................... 76
Terminal Emulation Module............................................................................................... 77
Starting a Modem Connection ..................................................................................... 77
Uploading Files to a Remote System .......................................................................... 78
Capturing Information to Disk .................................................................................... 78
Data File Transfer ................................................................................................................. 79
Sending a Data File Automatically ............................................................................. 79
Receiving a Data File Automatically .......................................................................... 80
Appendix A: Regulatory Compliance
FCC Part 68 Telecom ............................................................................................................ 82
Fax Branding Statement ....................................................................................................... 83
Canadian Limitations Notice .............................................................................................. 84
International Modem Restrictions ...................................................................................... 84
Commission Decision CTR21.............................................................................................. 84
EMC and Safety Compliance .............................................................................................. 85
New Zealand Telecom Warning Notice ............................................................................ 85
Appendix B: Technical Specifications
Appendix C: Loopback Tests
Introduction ........................................................................................................................... 91
Local Analog Loopback Test (V.54 Loop 3) ...................................................................... 91
Remote Digital Loopback Test (V.54 Loop 2) ................................................................... 92
Local Digital Loopback Test (V.54 Loop 2) ....................................................................... 93
.................................................................................. 87
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MessageSaver User Guide
Appendix D: Warranty, Service, and Technical Support
Limited Warranty ................................................................................................................. 95
Service .................................................................................................................................... 95
Technical Support ................................................................................................................. 96
Online Warranty Registration ............................................................................................. 96
The Multi-Tech BBS ..............................................................................................................96
To Log on to the Multi-Tech BBS ................................................................................ 96
To Download a File ....................................................................................................... 96
About the Internet ................................................................................................................ 97
Modem Accessories .............................................................................................................. 98
About the Multi-Tech Fax-Back Service ............................................................................ 98
Appendix E: Upgrade Procedures
Introduction ........................................................................................................................... 99
Upgrade Overview ............................................................................................................... 99
Step 1: Identify the Modem Firmware ............................................................................... 99
Step 2: Identify the Current Firmware Version .............................................................. 100
Multi-Tech Web Site .................................................................................................... 100
Multi-Tech BBS ............................................................................................................ 100
Step 3: Download the Upgrade File ................................................................................. 101
Multi-Tech Web Site .................................................................................................... 101
Multi-Tech BBS ............................................................................................................ 101
Step 4: Extract the Upgrade Files...................................................................................... 101
Step 5: Clear Your Stored Paramenters ........................................................................... 101
Step 6: Upgrade the Modem’s Firmware ........................................................................ 102
Step 7: Restore Your Parameters ...................................................................................... 102
Index
..................................................................................................................................................................... 103
viii
1
Introduction
MessageSaver User Guide
Introduction
Congratulations on your purchase of a Multi-Tech MessageSaver! You have acquired
one of the finest intelligent data/fax/voice messaging modems available today from
one of America’s oldest and most respected modem manufacturers. This owner’s
manual will help you install, configure, test and use your modem.
Product Description
Unlike most modems, the MessageSaver can receive and store voice and fax messages when your computer is off or the bundled communication software is not running, making it the ideal modem for the small office or home office. The MessageSaver
is fully compatible with Windows 3.1, Windows 95, Windows 98, and Windows NT.
Using the included software, you can retrieve stored messages, faxes, and telephone
numbers (telephone number retrieval requires Caller ID service), retrieve configuration and systems messages, and print a received fax.
The MessageSaver supports both the K56flex™ and the ITU-T V.90 protocols, both of
which enable Internet connections at data rates up to 56K bps* over standard telephone lines. Using these protocols, Internet service providers (ISPs) are able to send
data downstream to your computer at high speeds because data on the telephone network typically is converted from digital to analog only once before it reaches your
modem. Upstream transmissions, and transmissions between client modems, are limited to data rates of 33.6K bps, as are downstream transmissions that are converted
more than once on the telephone network.
The MessageSaver is Plug and Play-capable. It offers interactive automatic dialing
and command mode configuration. It stores up to three telephone numbers or command strings of up to 40 characters each in nonvolatile memory. The modem pulseor tone-dials, and it recognizes dial tones and busy signals for reliable call-progress
detection. It also has AT&T calling card tone detection, DTR dialing, Caller ID (if
you have a Caller ID subscription from your telephone company), and incorporates
self-resetting lightning protection. Serial port speeds can be set to 230,400 bps. The
MessageSaver is a full-duplex intelligent modem with V.42 error correction; V.42bis
data compression;and V.17 (14,400 bps), Class 1 and 2, and Group 3 fax capabilities.
It is FCC-registered for connection without notification to the telephone company.
*Though this modem is capable of 56K bps download performance, line impairments, public
telephone infrastructure, and other external technological factors currently prevent maximum 56K bps connections.
2
What Is in Your Modem Package?
Your modem package has several components. Please make sure you have them all
before trying to operate your modem. Your package should include:
A MessageSaver modem
•
A DC power supply
•
A set of four plastic feet
•
A modular telephone cable
•
A printed Quick Start Guide
•
An installation disk
•
A compact disc containing PhoneTools data, fax, voice, and messaging software,
•
the MessageSaver User Guide, and other programs
If any of these items are missing, please contact Multi-Tech Systems or your dealer/
distributor (see Appendix D for information on contacting Multi-Tech via telephone,
fax, bulletin board service, CompuServe, and the Internet).
How to Get a Copy of Your User Guide
1 Introduction
The Multi-Tech Web site always has the latest version of the MessageSaver User
Guide in Adobe Acrobat format. You can download it at no charge from http://
www.multitech.com/support/manuals/.
To view or print the User Guide you must have a copy of Adobe Acrobat Reader 3.0
or higher installed on your computer. You can download a free copy of Adobe Acrobat Reader from either the Adobe Web site at http://www.adobe.com/prodindex/acrobat/
readstep.html or the Multi-Tech Web site at http://www.multitech.com/support/manuals/.
Related Manuals
The following manuals are available from the Multi-Tech World Wide Web and FTP
sites.
82039200 Voice +V Commands Developer’s Kit
82076200 MT56XX Fax Class 1 Developer’s Guide
82006502 Fax Class 2 Developers’s Kit
http://www.multitech.com/support/manuals/82039200.pdf
ftp://ftp.multitech.com/manuals/pdf/developers%20kits/5600fax.pdf
ftp://ftp.multitech.com/manuals/pdf/developers%20kits/82006502.pdf
3
MessageSaver User Guide
4
2
Quick Start
MessageSaver User Guide
Introduction
We know you are eager to get your MessageSaver up and running, so we’ll show
you step-by-step how to set it up, check it out, and make your first calls.
What You Will Need
Before starting, please make sure you have everything you need:
We supply
4
A MessageSaver data/fax/voice messaging modem
4
A DC power supply module
4
A set of four plastic feet
4
A modular telephone cable
4
An MT5634MSV setup disk
4
A Quick Start Guide
4
A compact disc containing PhoneTools data, fax, voice, and messaging software,
the MessageSaver User Guide, and other programs
You supply
4
A computer with an unused serial port
4
A shielded RS-232 serial cable with a male DB-25 connector on one end and a
connector to match your computer’s serial port on the other end
4
A nearby AC power outlet
4
A nearby telephone line jack
4
An optional PC stereo microphone
4
An optional headset, amplified speaker, or sound card with speakers
4
For connecting to a sound card, an optional male-to-male stereo patch cord with
1/8-inch mini plugs
Safety Warnings
• Use this product only with UL- and CUL-listed computers.
• To reduce the risk of fire, use only 26 AWG or larger telephone wiring.
Never install telephone wiring during a lightning storm.
•
Never install a telephone jack in a wet location unless the jack is specifically de-
•
signed for wet locations.
Never touch uninsulated telephone wires or terminals unless the telephone line
•
has been disconnected at the network interface.
Use caution when installing or modifying telephone lines.
•
Avoid using a telephone (other than a cordless type) during an electrical storm;
•
there is a risk of electrical shock from lightning.
Do not use a telephone in the vicinity of a gas leak.
•
6
Step 1: Mount the Feet
The modem comes with a strip of self-adhesive plastic feet, which you can optionally mount on the bottom of the modem. To install the feet, simply peel them from
their paper strip and press them into the recesses on the bottom of the modem.
Figure 2-1. Mounting the feet.
2 Quick Start
Step 2: Select Stereo or Mono Speaker
If you want to connect a monophonic external speaker to the MessageSaver, you
must open the modem case and change a jumper. If you want to connect a stereo external speaker or sound card, or to have no external sound connection at all, you
may skip this step and proceed to Step 3.
Caution: The circuit board can be harmed by static electricity. Before you open the
case, touch a grounded object such as a water faucet to discharge any static electricity in your body, then touch the metal shell of the modem’s RS232 connector to ensure that there is no voltage difference between you and the modem.
Warning: The following procedure must be performed by authorized service personnel.
Opening the Modem
1. If the modem is connected, turn it off and remove all connecting cables, including power and line cables.
2. Turn the modem over.
3. On the bottom of the modem are two screws that hold the case together. Remove both screws and set them aside.
4. Turn the modem over again.
5. Remove the top part of the modem case.
6. To close the modem, reverse steps 1–5.
7
MessageSaver User Guide
Figure 2-2. Location of speaker jumper.
J8 Speaker Mode
Closed: Stereo (default)
Open: Mono
J8
Changing the Speaker Jumper
The speaker jumper (J8) is next to the external speaker jack (see Figure 2-2).
• To use the MessageSaver with a monophonic external speaker, remove the
jumper plug from the J8 jumper pins. You can store it by placing it on one
jumper pin.
• To use the MessageSaver with a stereo speaker or sound card, place the jumper
plug on both pins of the J8 jumper. This is the factory default position.
8
Step 3: Connect the Modem to Your System
Placing the modem in a convenient location, connect it to your computer’s serial
port, to the telephone line, to AC power, and, optionally, to your telephone. You can
also optionally connect it to a microphone and a speaker or sound card.
Note: Do not connect the modem to power until you have made all other connections.
PWR RS232 PHONE LINE
2 Quick Start
Figure 2-3. Modem connections.
RS232 Connection
Plug one end of the serial cable into the RS232 connector on the modem, and the
other end into a serial port connector on your computer, such as COM1 or COM2.
Line Connection
Plug one end of the phone cable into the modem’s LINE jack, and the other end into
a phone line wall jack.
Note: The LINE jack is not interchangeable with the PHONE jack. Do not plug the
phone into the LINE jack or the line cable into the PHONE jack.
9
MessageSaver User Guide
Note: The Federal Communications Commission (FCC), Industry Canada, and the
British Approvals Board for Telecommunications (BABT) impose certain restrictions
on equipment connected to public telephone systems. See Appendix A for more information.
Phone Connection
For voice-only calls, you can optionally plug a telephone into the modem’s PHONE
jack.
Microphone Connection
You can optionally plug an unamplified microphone into the MIC jack. The microphone should have a 1/8-inch mini plug. However, this is not necessary for normal
operation, because the MessageSaver has a built-in microphone for hands-free
speakerphone operation.
Speaker Connection
You can optionally use a 1/8-inch-plug male-to-male stereo patch cord to connect
the SPKR jack on the side of the modem to the LINE IN jack on your sound card. If
you do not have a sound card, you can optionally plug an amplified speaker directly
into the SPKR jack.
Power Connection
After you have made all other connections, plug the power supply module into an
AC power outlet or power strip, and then plug the power supply’s cable into the
PWR jack on the modem.
To be able to receive messages at any time, the MessageSaver is always on when it is
plugged in. Do not plug it into the same power strip as the computer, if you use the
power strip switch to turn your computer on and off.
Caution: Use only the power supply supplied with the modem. Use of any other
power supply will void the warranty and could damage the modem.
Power-On Test
When you apply power, the modem performs a diagnostic self-test, indicated by
several indicators flashing for a second or two, after which the 56 indicator lights. If
this does not happen, check that the power supply is solidly connected and the AC
outlet is live. If these measures do not work, see Chapter 6, “Solving Problems.”
10
Note: The MessageSaver is not ready to operate until about 10 seconds after power
is applied. Do not attempt to use it until then.
Step 4: Install the Modem in Windows
If you use Windows 95, Windows 98, or Windows NT 4.0, you must install the modem in the operating system. (If you use Windows 3.1 or another operating system, go to Step 5.)
Adding the Modem to Windows
1. Make sure your modem is connected properly, then turn on your computer.
Windows should detect your new modem and open the Install New Modem
wizard.
Note: If Windows cannot detect your modem, your modem may be unplugged,
it may be plugged into the wrong connector on your computer, or the serial cable
may be faulty. See “None of the LEDs Light When the Modem Is Turned On” and
“The Modem Does Not Respond to Commands” in Chapter 6, “Solving Problems.”
2. In the Install New Modem wizard, select Don’t detect my modem; I will select
it from a list, and then click Next. A dialog box with a list of manufacturers and
a list of modem models appears.
2 Quick Start
3. Insert the MT5634MSV setup disk into your floppy drive, and click Have Disk.
4. In the Install from Disk dialog box, select the drive the installation disk is in
and click OK.
5. A list of modems appears. Select your modem from the list, and then click Next.
6. Select the port the modem is connected to, and then click Next.
7. Windows installs and configures the modem.
8. Click Finish to exit.
Removing Your Old Modem from Windows
When your new modem replaces another modem, the old modem installation remains in Windows after you install the new modem, and the old modem is still selected in HyperTerminal and other Windows applications. Although you can change
the application connection descriptions one at a time, it is easier to force Windows
applications to use the new modem by removing the old modem from Windows.
1. Click the Start button, point to Settings, and click Control Panel.
2. Double-click the Modems icon to open the Modems Properties dialog box.
3. In the list box, select the old modem.
4. Click Remove, then click Close.
5. The next time you dial a HyperTerminal connection, it will select your new modem and ask you to confirm the selection.
11
MessageSaver User Guide
Step 5: Install and Configure Your Software
You must have communication software installed in your computer to use the MessageSaver. If you wish to use communication software that is already installed, you
should reconfigure it for your new modem; otherwise, install the PhoneTools program provided with the modem. PhoneTools must be installed if you want the MessageSaver to store incoming voice messages and faxes. (See Chapter 7.)
1. Turn on your computer and run your communication software.
2. Find the dialog box or menu that lets you select your modem. (In Windows Terminal select Settings | Modem Commands; in HyperTerminal select File |
Properties | Phone Number; and in PhoneTools select Configure | Hardware
Configuration | Select Modem.
3. Choose your modem from the software’s modem list. If it isn’t listed, choose a
generic modem and modify the settings as necessary.
4. Change the modem initialization string, if necessary. The factory default configuration works well for most purposes. To load the factory default configuration,
use AT&F. To load a custom configuration that was saved using the &W command, use ATZ. Note that the Z command must be in a command string by itself. For a Macintosh, the initialization string should include the &D0 command.
If you do not want the modem to always answer the phone, add S0=0 to the
string. To use Caller ID with the modem, add S0=2 to the string (Caller ID information is sent between the first and second rings, so the phone must ring at least
twice before the modem picks up the line). Depending on the software, you
might have to end the string with a carriage return character (^M).
Note: To change the modem’s default configuration, type new commands in the
software’s terminal window, adding the &W command to store them in the modem’s nonvolatile memory. For instance, to create a default configuration for a
Macintosh computer that turns off autoanswer, type AT&F&D0S0=0&W. The
new configuration loads automatically whenever the modem is turned on or receives the ATZ command.
5. Select the port the modem is connected to (normally COM1 or COM2).
6. Select your serial port speed. This can be labeled “maximum speed,” “DTE
bps,” or “baud rate.” Ideally, if you use data compression, you should set your
serial port baud rate to four times the modem’s maximum transmission speed or
faster; however, few files can be compressed enough to require speeds that high,
and not all serial ports can handle speeds that high. Set the serial port baud rate
to 115,200 bps if your computer has a high speed serial port with a 16550AFN
UART or equivalent and Windows 95 or NT 4.0, or set it to 57,600 bps if it has
Windows 3.1x. If you have an older computer with a 14550 UART, set it to
19,200 bps. Older Macintosh computers can use a serial port baud rate of 57,600
bps; newer ones can use a serial port baud rate of 115,200 bps or 230,400 bps.
To see what UART your serial port uses if you have Windows 3.1x, in Program
Manager select File | Run, type MSD, and press ENTER. Select COM Ports to
see the UART type. If you have Windows 95 or 98, select Start | Settings |
Control Panel, and double-click on the Modems icon. In the Modems Properties
dialog box, click the Diagnostics tab, click the port the modem is connected to,
and click More Info to see the UART type. Note that both programs will identify
12
a 14550 UART as an 8250A UART. If you have an 80386 or later computer, your
UART is most likely a 14550 or 16550AFN.
7. If the software has an autobaud selection, make sure it is disabled. Autobaud
applies only to older modems, and can cause problems if enabled.
8. If the software allows you to edit the no-connect messages (NO CARRIER,
BUSY, NO ANSWER, NO DIALTONE), make sure there is no space between
DIAL and TONE in NO DIALTONE.
9. Refer to the software manual or online help for other configuration choices; in
most cases you can accept the default values.
Step 6: Call the Multi-Tech BBS
Test the modem’s data functions by calling the Multi-Tech bulletin board system
(BBS) and downloading REGISTER.DOC, if you have Microsoft Word 6.0 or later, or
REGISTER.TXT if you do not.
2 Quick Start
PhoneTools
1. Click Start; then choose Programs, PhoneTools, and PhoneTools. The PhoneTools main window appears.
2. Click Menus, then click Phonebook. The Phone Book dialog box appears.
3. In the Name line in the Record window, type Multi-Tech BBS.
4. In the Modem line, type 800-392-2432 if you are in North America. Type 612-
785-3702 if you are a local or an international user.
5. Click the Save New Record button and close the dialog box.
6. In the PhoneTools main window, click Terminal, then click the Phonebook button. The Copy from Phone Book dialog box appears.
7. Double-click the Multi-Tech BBS entry. The Terminal connection dialog box
appears with the dialing information for the Multi-Tech BBS filled in.
8. Make any necessary changes to the dialing options and then click OK. PhoneTools dials the Multi-Tech BBS. You will know you have reached a modem by
the harsh sounds of the modem handshake.
9. When the BBS welcome screen appears in the Terminal window, type your first
name, last name, and password following the prompts. If you are a first-time
caller, the BBS asks if your name is spelled correctly. If you answer Y, a questionnaire appears. You must complete the questionnaire to use the BBS on your
first call.
10. Press ENTER until the Main Menu appears. From the Main Menu you have access
to two areas: the Files Menu and News. For help with menu commands, type ?.
11. In the Main Menu, type F and press ENTER to access the Files Menu, then type
D and press ENTER to download.
12. At the prompt, if you have Microsoft Word 6.0 or later, type register.doc and
press ENTER twice. If you do not have Microsoft Word, type register.txt and
press ENTER twice.
13
MessageSaver User Guide
13. Type Z and press ENTER to select the Zmodem transfer protocol.
14. The download begins automatically. As the file is copied to the download folder
selected in the Configuration dialog box of the Terminal window, a dialog box
reports on the progress of the download. If the download fails, your baud rate
may be set too high. Log off, set the COM port baud rate lower, and call again.
15. To log off the BBS, press ENTER, type G for “good-bye,” and press ENTER
twice more.
Windows HyperTerminal
1. Click Start; then choose Programs, Accessories, and HyperTerminal.
2. Start HyperTerminal by double-clicking on the Hypertrm icon. HyperTerminal
asks for the name of the connection.
3. Type Multi-Tech BBS in the Name box and click OK.
4. In North America, type 800 in the Area code box and 392-2432 in the Phone
number box. Local and international users, type 612 in the Area code box and
785-3702 in the Phone number box.
5. Verify that your modem is selected in the Connect using box, then click OK.
6. In the Connect dialog box, click Dialing Properties.
7. Make any necessary changes in the Where I am and the How I dial from this
location boxes. If you must dial 9 to access an outside line, you should type 9 in
both the local and the long distance boxes unless your phone system has a special requirement.
8. Click OK, then click Dial. You will know you have reached a modem by the
harsh sounds of the modem handshake.
9. When the BBS welcome screen appears in the HyperTerminal window, type
your first name, last name, and password following the prompts. If you are a
first-time caller, the BBS asks if your name is spelled correctly. If you answer Y,
a questionnaire appears. You must complete the questionnaire to use the BBS on
your first call.
10. Press ENTER until the Main Menu appears. From the Main Menu you have access
to two areas: the Files Menu and News. For help with menu commands, type ?.
11. In the Main Menu, type F and press ENTER to access the Files Menu, then type
D and press ENTER to download.
12. At the prompt, if you have Microsoft Word 6.0 or later, type register.doc and
press ENTER twice. If you do not have Microsoft Word, type register.txt and
press ENTER twice.
13. Type Z and press ENTER to select the Zmodem transfer protocol.
14. The download begins automatically. As the file is copied to the HyperTerminal
folder, a dialog box reports on the progress of the download. If the download
fails, your baud rate may be set too high. Log off, set the COM port baud rate
lower, and call again.
14
15. To log off the BBS, press ENTER, type G for “good-bye,” and press ENTER
twice more.
16. In the HyperTerminal window, click File, then click Save to save the HyperTerminal connection description.
Windows Terminal
1. Open the Accessories program group and double-click on the Terminal icon.
2. Select the Settings menu and make the following changes:
Phone Number: Type 1-800-392-2432 if you are in North America, or type an
overseas access code and 612-785-3702 if you are outside North America.
Communications: Select the COM port the modem is connected to and change the
following: Baud rate to 19200; Flow control to Hardware; and Carrier Detect to
checked.
Modem Commands: Select MultiTech. If you must dial 9 to get an outside line,
type ATDT9, in the Dial prefix box (include the comma).
3. Click File, then click Save, and save as multibbs.trm.
4. Click Phone, then click Dial to dial the BBS. You will know you have reached a
modem by the harsh sounds of the modem handshake.
5. When the BBS welcome screen appears in the HyperTerminal window, type
your first name, last name, and password following the prompts. If you are a
first-time caller, the BBS asks if your name is spelled correctly. If you answer Y,
a questionnaire appears. You must complete the questionnaire to use the BBS on
your first call.
6. Press ENTER until the Main Menu appears. From the Main Menu you have access
to two areas: the Files Menu and News. For help with menu commands, type ?.
7. In the Main Menu, type F and press ENTER to access the Files Menu, then type
D and press ENTER to download.
2 Quick Start
8. At the prompt, if you have Microsoft Word 6.0 or later, type register.doc and
press ENTER twice. If you do not have Microsoft Word, type register.txt and
press ENTER twice.
9. Type X and press ENTER to select the Xmodem transfer protocol.
10. To begin the download in Terminal, click Transfers, then click Receive binary
file. Next, select the destination directory, type the file name (register.doc or
register.txt), and click OK. If the download fails, your baud rate may be set too
high. Log off, set the COM port baud rate lower, and call again.
11. To log off the BBS, press ENTER, type G for “good-bye,” then press ENTER
twice again.
15
MessageSaver User Guide
Step 7: Send a Fax
To test your modem’s fax capabilities, send the completed registration file that you
downloaded in “Step 6: Call the Multi-Tech BBS” to Multi-Tech or to a fax machine
in your office.
PhoneTools
The following procedure uses the PhoneTools program that is included with your
modem.
1. In the PhoneTools main window, click the Menus button, and then click Phone-
Book.
2. In the Phone Book dialog box, click the Edit New Record button.
3. In the Record box, type Multi-Tech Systems on the Name line, and then type
612-785-9874 on the Fax line.
4. Save the new record and close the Phone Book dialog box.
5. Depending on which version of the registration file you downloaded, use either
Microsoft Word or NotePad to open the registration file.
6. Fill out the registration form and save the file.
Microsoft Fax
7. In the menu bar, click File and then click Print.
8. In the Print dialog box, select CAPTURE FAX BVRP as the printer, and click
OK. The PhoneTools Send Fax dialog box appears.
9. In the Send Fax dialog box, click the Copy from Phonebook button.
10. In the Copy from Phonebook dialog box, double-click on the Multi-Tech Systems entry to copy the Multi-Tech name and fax number into the Send Fax dialog box.
11. Under Options select Cover Page, then type a message in the Cover Page box.
12. Click Send, then click Send in the dialog box that appears. As the fax is transmitted, a progress report and a miniature of the transmitted fax are displayed in
the PhoneTools fax window.
13. Exit PhoneTools when the progress report says the fax has been successfully
sent.
The following procedure uses the Microsoft Fax application that is included with
Windows 95 and Windows 98. Microsoft Fax is installed in Windows 95 as part of the
Microsoft Exchange option. You can use Microsoft Fax either as a stand-alone fax
program or to fax from within another application. In the following procedure you
will test your fax modem by running Microsoft Fax as a stand-alone fax program.
16
1. Depending on which version of the registration file you downloaded, use either
Microsoft Word or NotePad to open the registration file.
2. Fill out the registration form.
3. Save the file and exit Word or NotePad.
2 Quick Start
4. Select Start | Programs | Accessories | Fax | Compose new fax.
5. The Compose New Fax wizard appears. Click Next.
6. If you are sending the registration form to your own fax machine or to another
fax modem in your office, type the destination name and phone number in the
To and Fax # boxes.
If you are sending the registration form to our offices, type Multi-Tech Systems
in the To box, and 612 785-9874 in the Fax # boxes.
7. Click Add to list, then click Next.
8. Pick a cover page, then click Next.
9. Type a subject line (e.g., MessageSaver registration) and a note to go on the
cover page, then click Next.
10. Click Add file. In the Open a file to attach dialog box, select the registration file
and click Open. The registration file is added to the Files to send list box.
11. Click Next, then click Finish.
12. Microsoft Fax opens the registration file in Word or NotePad, prints it to the
Rendering System, then dials the recipient and sends the fax.
13. Exit Microsoft Fax when the Status dialog box says the fax has been successfully
sent.
Other Ways to Access Microsoft Fax
In a Windows 3.1x or Windows 9x application, select Print from the File menu,
•
then select Microsoft Fax as the default printer.
In a Windows 9x application, select Send from the File menu.
•
In Microsoft Exchange, select Compose, then select New fax.
•
References
The World Wide Web is an excellent source of information about modems in general
and modem installation, configuration, and troubleshooting in particular. The following Web sites are good places to start:
• Costmo’s Other Resources Page:
http://modems.rosenet.net/
• Curt’s High Speed Modem Page:
http://elaine.teleport.com/~curt/modems.html
• Data Communications FAQ:
http://www.best.com/~malch/comfaq.html
• Multi-Tech Systems, Inc.:
http://www.multitech.com/
17
MessageSaver User Guide
18
3
MessageSaver
Operation
MessageSaver User Guide
Introduction
Like other modems, the Multi-Tech MessageSaver can operate under the control of a
communication program such as PhoneTools, which is included with the modem.
However, unlike other modems, it can also operate in Independent mode, in which
the MessageSaver can receive and store voice messages and faxes when the computer is off or PhoneTools is not running. This chapter describes how to operate the
MessageSaver in Independent mode.
PhoneTools Features
Using PhoneTools you can:
• Store incoming voice messages and faxes with the computer off (voice messages
have a maximum length of 60 seconds).
• Retrieve stored messages, faxes, and telephone numbers (telephone number retrieval requires Caller ID service from your phone company).
• Specify an access code for remote retrieval of messages.
• Print a received fax (your PC must be powered on and PhoneTools loaded).
• Automatically set the time and date.
Independent Mode Functions
Retrieval of data specific to the modem’s Independent mode operation, such as:
•
• Remaining amount of memory for the storage of received faxes and messages.
• Number of faxes in the modem’s memory.
• Number of voice messages in the modem’s memory.
Retrieval of data specific to each fax or message stored in the modem, such as:
•
• Date and time of reception.
• Length of a voice message or fax in seconds.
• The sender’s Caller ID (if you have Caller ID service).
• The sender’s fax identifier (CSID).
• The number of fax pages.
Retrieval of each file’s data contents.
•
Configuration of Independent mode operation, such as:
•
• Configuration of the modem’s answer mode (no answer, fax, data, or auto
voice, fax, and data).
• Number of rings before answer.
• Status of the speaker during Independent mode communications.
• The local fax identifier (CSID).
• Activation and deactivation of remote message retrieval, and selection of the
remote access code.
20
3 MessageSaver Operation
Download of the greeting message into the modem’s memory.
•
Deletion of messages and faxes in the modem’s memory.
•
Specific configuration tasks:
•
• Recording of the greeting message on the modem’s microphone.
• Playback of the greeting message on the modem’s speaker.
• Playback of the received voice mail on the modem’s speaker.
Recording and Downloading an Announcement
Announcements, or greeting messages, are used to greet and guide the caller. The
MessageSaver has a default announcement loaded in its memory. You can use the
default announcement if it meets your needs, or you can record your own custom
announcements.
To record an announcement
1. In PhoneTools, click the Voice button, and then click the Answerphone Setup
button.
2. In the Answerphone Setup dialog box, click the Choose Greeting Message button to open the Choose an announcement dialog box.
3. In the Record using box, select the record peripheral (Modem or Sound card).
4. Adjust the volume control, and then click the record button to start recording.
The greeting message can be up to 50 seconds in length. Note: The MessageSaver’s microphone is located behind a small hole in the front panel.
5. Click the stop button to stop recording. The Announcement Description dialog
box appears.
6. Type a brief description of the message in the Announcement Description dialog box, and then click OK.
7. To replay the message, click the playback button in the Choose an announce-
ment dialog box.
8. Exit the Choose an announcement dialog box.
To download an announcement to the modem
1. In the PhoneTools main window, click the Configure button, and then click Independent Mode Configuration.
2. In the Independent Mode Configuration dialog box, select a recording from the
Announcements list box, and then click Download on modem to copy it to the
modem.
21
MessageSaver User Guide
Independent Mode Operation in PhoneTools
In PhoneTools, Independent mode control is provided in two dialog boxes: the Independent Mode Configuration dialog box, and the Independent Mode Control dia-
log box. When PhoneTools is running, you can open either dialog box to change
settings, download files, or do any work related to Independent mode.
Independent Mode Configuration Dialog Box
The Independent Mode Configuration dialog box (Figure 3-1) enables you to:
• Turn Independent mode on or off while the PhoneTools is running.
• Specify whether Independent mode should be activated when PhoneTools closes.
• Turn on call screening.
• Specify an access code for remote message retrieval.
• Select and download an Independent mode greeting message to the modem.
• Display which Independent mode greeting message is stored in the modem.
If automatic activation of Independent mode is selected, the settings are uploaded to
the modem when you exit the application. If automatic activation cannot be completed for any reason (e.g., modem not responding, no greeting message specified,
etc.), you are notified so you can return to PhoneTools to fix the problem.
22
Figure 3-1. Independent Mode Configuration dialog box
Independent Mode Control Dialog Box
From the Independent Mode Control dialog box you can :
• Download all faxes and voice messages from the modem to the PhoneTools Inbox.
• Download only new files.
• Clear the modem’s memory.
On startup, PhoneTools reads the modem’s memory to determine whether any new
messages or faxes have been received. If new messages or faxes have been received,
the Independent Mode Control dialog box appears (Figure 3-2). The Independent
Mode Control dialog box is updated every few seconds to show new messages and
faxes and the amount of free memory.
3 MessageSaver Operation
Figure 3-2. Independent Mode Control dialog box
The upper portion of the Independent Mode Control dialog box displays the current status of the modem’s message memory, including:
• Quantity of remaining memory.
• Quantities of total and new voice messages stored in the modem
• Quantities of total and new faxes stored in the modem
Use the lower portion of the Independent Mode Control dialog box to copy messages and faxes from the modem to your computer, and to free up memory by deleting
them from the modem.
Note: Because MessageSaver memory capacity is limited, we recommend that you
periodically delete stored messages and faxes.
23
MessageSaver User Guide
Independent Mode Operation Using the Front Panel
This section describes how to use the MessageSaver’s front panel to play back messages when the MessageSaver is in Independent mode, and how to interpret the indicator lights.
Figure 3-3. MessageSaver front panel
Control Buttons
The MessageSaver front panel contains seven pushbuttons that control message
playback and speakerphone mode when the modem is in Independent mode.
Volume Down. Decreases the speaker volume.
Volume Up. Increases the speaker volume.
Speakerphone. Selects speakerphone mode for hands-free phone calls. It is
not used in playback mode. Note: The MessageSaver’s microphone is located
behind a small hole in the front panel.
Previous. Plays the message immediately before the current message.
Play. Plays the first message. If the Play button is pressed and released during
playback, playback stops.
Next. Plays the message immediately after the current message.
Delete. Deletes the message that is currently playing.
24
Indicator Lights
The MessageSaver has ten LED indicators on the front panel that indicate status,
configuration, and activity:
TD
RD
CD
56
33
3 MessageSaver Operation
Transmit Data. The TD indicator flashes when the modem is transmitting data
to another modem.
Receive Data. The RD indicator flashes when the modem is receiving data
from another modem. It also flashes when the modem is in update mode (sending faxes, messages, etc., to the computer).
Carrier Detect. The CD indicator lights when the modem detects a valid carrier
signal from another modem. It is on when the modem is communicating with
the other modem and off when the link is broken.
56K Mode (56,000–28,000 bps). The 56 indicator lights whenever the modem is
set for or connects using either the K56flex or the V.90 protocol. The actual connection speed depends on server capabilities and line conditions.
V.34 Mode (33,600–16,800 bps). The 33 indicator lights whenever the modem
connects using the V.34 protocol.
14
V.32bis Mode (14,400 bps). The 14 indicator lights whenever the modem connects using the V.32bis protocol.
Note: Although the modem can connect at lower than V.32bis speeds, no speed
indicator lights during the connection.
OH
Off-Hook. The OH indicator lights when the modem is off-hook, which occurs
when the modem is dialing, online, or answering a call. The LED flashes when
the modem pulse-dials.
Terminal Ready. The TR indicator lights when a communication program is
TR
using the modem. It means the modem is ready for an outgoing or incoming
call. It goes off when the communication program disconnects the serial port.
When it goes off, a connected modem will disconnect.
Error Correction (V.42). The EC indicator lights continuously when the modem
EC
is in V.42 error correction mode, and flashes when compression is activated.
When the modem is offline, the EC indicator flashes to indicate that one or
more voice messages have been received.
Fax. The FX indicator lights when the modem is in fax mode. When the modem
FX
is offline, the FX indicator flashes to indicate that one or more faxes have been
received.
Note: When you turn on the modem, the speed indicators flash briefly as the modem does a self-test, then the 56 indicator lights. After a call, the indicator for the
connection’s speed protocol remains lit until another call is made or the modem is
reset. If you connect at a rate under 14,400 bps, all speed indicators remain off after
the connection is broken, even though the modem is still turned on.
25
MessageSaver User Guide
Answering a Call with the Speakerphone
To answer an incoming telephone call using the speakerphone, or to switch to the
modem’s speakerphone for an existing call, using the front panel buttons:
1. Press the Speakerphone button to enter speakerphone mode.
2. After the call has been completed, press the Speakerphone button again to exit
speakerphone mode
3. To change the volume setting, press the Volume Up or Volume Down button.
Playing Voice Messages
The EC indicator flashes to indicate that you have voice messages waiting. To play
these messages:
1. Press the Play button to replay the voice messages. The MessageSaver announces the number of received messages stored. It also announces the time that each
message was recorded. The date or year is announced only if it differs from the
date or year it is replayed.
2. When you have played the last message, the MessageSaver stops automatically.
Stopping the Play of Voice Messages
To stop playing messages at any time, press the Play button.
Listening to the Next Voice Message
To skip from the current message to the next message during replay, press the >>
button to fast-forward. When you release the >> button, the next message in the
queue is played.
Listening to the Previous Voice Message
To skip from the current message to a previous message during replay, press the <<
button to fast rewind. When you release the << button, the next message in the
queue is played.
Erasing a Voice Message During Replay
To erase the current message during replay, press the Delete button. The MessageSaver announces message deleted and plays the next message.
Adjusting Speaker Volume
To adjust MessageSaver speaker volume when replaying any message:
• Press the + button to increase speaker volume.
• Press the - button to decrease speaker volume.
26
3 MessageSaver Operation
Using the MessageSaver in Speakerphone Mode
The MessageSaver enables you answer a call without using a telephone handset. It
also enables you to initiate a call in speakerphone mode, using a telephone handset
to dial a number.
To answer a call in speakerphone mode
1. Press the Speakerphone button and speak into the microphone. The OH indica-
tor lights to indicate that a call is in progress.
2. To hang up, press the Speakerphone button again. The OH indicator goes out.
To initiate a call in speakerphone mode
1. Lift the telephone handset.
2. Dial the recipient’s telephone number, then press the MessageSaver Speaker-
phone button.
3. Hang up the telephone handset and speak into the MessageSaver microphone
on the front panel. The OH indicator lights, indicating that a call is in progress.
4. To hang up, press the Speakerphone button again. The OH indicator goes out.
Remote Control
When the MessageSaver is in Independent mode, you can retrieve voice messages
and otherwise control the MessageSaver from a remote telephone. Remote control
operates only after a four-digit access code has been entered on the remote telephone.
You can specify the access code in the PhoneTools Independent Mode Configuration
dialog box (see Chapter 7).
Controlling the MessageSaver Remotely
1. Dial the MessageSaver’s telephone number.
2. When the greeting announcement starts playing, press the # key on your telephone. The MessageSaver prompts you to enter your code.
3. Enter your Independent mode four-digit access code. The MessageSaver announces the system information. Press the * key to access the voice menu for
assistance.
4. Using the following table, press the desired telephone keys to control the
MessageSaver. You can hang up at any time by pressing the 5 key, or by replacing the telephone receiver. If you are recording, you can stop at any time by
pressing any button.
Note: Be careful not to confuse the following remote control key assignments with
the remote control key assignments in the PhoneTools AnswerPhone Setup dialog
box, which are used when PhoneTools is running and Independent mode is disabled.
27
MessageSaver User Guide
Remote Control Keys
Dial To perform
0 (Reserved for future use.)
1 During replay: Erase the current mesage.
During greeting announcement: Record a new greeting announcement.
2 Replay the greeting announcement
Stop recording the greeting announcement.
3 Turn off Independent mode.
4 Erase all messages.
5 Hang up.
6 List all calls.
7 Play the previous message.
8 Play all messages.
9 Play the next message.
* Access the voice menu.
# During greeting announcement: Enter remote control mode.
any Stop recording.
Activating Independent Mode Remotely
If you forget to turn Independent mode on in advance, you can activate it from a remote location.
1. Dial the MessageSaver’s telephone number and let it ring nine times. The
MessageSaver answers and plays the greeting announcement.
2. Hang up the phone during the greeting announcement. The MessageSaver can
now answer calls.
28
4
AT Commands,
S-Registers &
Result Codes
MessageSaver User Guide
AT Commands
AT commands are used to control the operation of your modem. They are so called
because each command must be preceded by the characters AT to get the ATtention
of the modem.
AT commands can be issued only when the modem is in command mode or online command mode. The modem is in command mode whenever it is not connected to another modem. The modem is in data mode whenever it is connected to another modem and ready to exchange data. Online command mode is a temporary state in which you can issue commands to the modem while connected to another modem. To put the modem into online command mode from data mode, you must issue an escape
sequence (+++) followed immediately by the AT characters and the command, e.g.,
+++ATH to hang up the modem. To return to data mode from online command
mode, you must issue the command ATO.
To send AT commands to the modem you must use a communications program,
such as the HyperTerminal applet in Windows 95 and NT 4.0, or the communications program included with your modem. You can issue commands to the modem
either directly, by typing them in the terminal window of the communications program, or indirectly, by configuring the operating system or communications program to send the commands automatically. Fortunately, communications programs
make daily operation of modems effortless by hiding the commands from the user.
Most users, therefore, need to use AT commands only when reconfiguring the modem, e.g., to turn autoanswer on or off.
The format for entering an AT command is ATXn, where X is the command and n is
the value for the command, sometimes called the command parameter. The value is
always a number. If the value is zero, you can omit it from the command; thus,
AT&W is equivalent to AT&W0. Most commands have a default value, which is the
value that is set at the factory. The default values are shown in the “AT Command
Summary,” which begins on the next page.
You must press ENTER to send the command to the modem. Any time the modem receives a command, it sends a response known as a result code. The most common result codes are OK, ERROR, and the CONNECT messages that the modem sends to the computer when it is connecting to another modem. For a table of valid result codes, see “Result Codes” at the end of this chapter.
You can issue several commands in one line, in what is called a command string. The
command string begins with AT and ends when you press ENTER. Spaces to separate the commands are optional; they are ignored by the command interpreter. The
most familiar command string is the initialization string, which is used to configure
the modem when it is turned on or reset, or when your communications software
calls another modem.
30
4 AT Commands, S-Registers, and Result Codes
AT Command Summary
Command: AT Attention Code Values: n/a Description: The attention code precedes all command lines except A/, A:,
and the escape sequence.
Command: ENTER Key Values: n/a Description: Press the ENTER or RETURN key to execute most commands.
Command: A Answer
Values: n/a
Description: Answer an incoming call before the final ring.
Command: A/ Repeat Last Command
Values: n/a
Description: Repeat the last command string. Do not precede this command
with AT. Do not press ENTER to execute.
Command: B
Values: n = 0–3, 15, 16
Default: 1 and 16
Description: B0 Select ITU-T V.22 mode when modem is at 1200 bps.
Command: C
Values: n = 1
Default: 1
Description: C0 Transmit carrier always off. (Not supported.)
Command: D
Values: s = dial string (phone number and dial modifiers)
Default: none
Description: Dial telephone number s, where s may up to 40 characters long
n
Communication Standard Setting
B1 Select Bell 212A when modem is at 1200 bps.
B2 Deselect V.23 reverse channel (same as B3).
B3 Deselect V.23 reverse channel (same as B2).
B15 Select V.21 when the modem is at 300 bps.
B16 Select Bell 103J when the modem is at 300 bps.
n
Carrier Control
C1 Normal transmit carrier switching (included for backward
compatibility with some software).
s
Dial
and include the 0–9, *, #, A, B, C, and D characters, and the L,
P, T, V, W, S, comma (,), semicolon (;), !, @, ^ and $ dial string
modifiers.
Dial string modifiers:
L Redial last number. (Must be placed immediately after
ATD.)
P Pulse-dial following numbers in command.
T Tone-dial following numbers in command (default).
31
MessageSaver User Guide
Command: DS=yDial Stored Telephone Number
Values: y = 0–3
Default: none
Description: Dial a number previously stored in directory number y by the
V Switch to speakerphone mode and dial the following num-
ber. Use ATH command to hang up.
W Wait for a new dial tone before continuing to dial. (X2, X4,
X5, X6, or X7 must be selected.)
, Pause during dialing for time set in register S8.
; Return to command mode after dialing. (Place at end of
dial string.)
! Hook flash. Causes the modem to go on-hook for one-half
second, then off-hook again.
@ Wait for quiet answer. Causes modem to wait for a ring-
back, then 5 seconds of silence, before processing next part
of command. If silence is not detected, the modem returns
a NO ANSWER code.
^ Disable data calling tone transmission.
$ Detect AT&T call card “bong” tone. The character should
follow the phone number and precede the user’s call card
number: ATDT1028806127853500$123456789
&Zy=x command. Example: ATDS=3.
Command: E
Values: n = 0 or 1
Default: 1
Description: E0 Do not echo keyboard input to the terminal.
Command: F
Values: n = 1
Default: 1
Description: F0 Enable online data character echo. (Not supported.)
Command: H
Values: n = 0 or 1
Default: 0
Description: H0 Go on-hook (hang up).
Command: I
Values: n = 0–5, 9, 11
Default: None
Description: I0 Display default speed and controller firmware version.
n
Echo Command Mode Characters
E1 Do echo keyboard input to the terminal.
n
Echo Online Data Characters
F1 Disable online data character echo (included for backward
compatibility with some software).
n
Hook Control
H1 Go off-hook (make the phone line busy).
n
Information Request
I1 Calculate and display ROM checksum (e.g., 12AB).
I2 Check ROM and verify the checksum, displaying OK or ERROR.
I3 Display default speed and controller firmware version.
I4 Display firmware version for data pump (e.g., 94).
32
4 AT Commands, S-Registers, and Result Codes
I5 Display the board ID: software version, hardware version, and
country ID
I9 Display the country code (e.g., NA Ver. 1).
I11 Display diagnostic information for the last modem connection,
such as DSP and firmware version, link type, line speed, serial
speed, type of error correction/data compression, number of
past retrains, etc.
n
Command: L
Values: n = 0, 1, 2, or 3
Default: 2
Description: L0 Select low volume.
Monitor Speaker Volume
L1 Select low volume.
L2 Select medium volume.
L3 Select high volume.
Command: M
Values: n = 0, 1, 2, or 3
Default: 1
Description: M0 Speaker always off.
Command: N
Values: n = 0 or 1
Default: 1
Description: N0 Modem performs handshake only at communication standard
Command: O
Values: 0, 1, 3
Default: None
Description: O0 Exit online command mode and return to data mode (see
n
Monitor Speaker Mode
M1 Speaker on until carrier signal detected.
M2 Speaker always on when modem is off-hook.
M3 Speaker on until carrier is detected, except while dialing.
n
Modulation Handshake
specified by S37 and the B command.
N1 Modem begins handshake at communication standard speci-
fied by S37 and the B command. During handshake, fallback to
a lower speed can occur.
n
Return Online to Data Mode
+++AT<CR> escape sequence ).
O1 Issue a retrain and return to online data mode.
O3 Issue a rate renegotiation and return to data mode.
Command: P Pulse Dialing
Values: P, T
Default: T
Description: Configures the modem for pulse (non-touch-tone) dialing.
Dialed digits are pulsed until a T command or dial modifier is
received.
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MessageSaver User Guide
Command: Q
Values: n = 0 or 1
Default: 0
Description: Q0 Enables result codes.
Command: S
Values: r = S-register number; n varies
Default: None
Description: Set value of register Sr to value of n, where n is entered in deci-
Command: S
Values: r = S-register number
Default: None
Description: Read value of register Sr and display it in 3-digit decimal form.
Command: T Tone Dialing
Values: P, T
Default: T
Description: Configures the modem for DTMF (touch-tone) dialing. Dialed
n
Result Codes Enable/Disable
Q1 Disables result codes.
Q2 Returns an OK for backward compatibility with some soft-
ware.
r=n
Set Register Value
mal format. E.g., S0=1.
r
? Read Register Value
E.g., S2? gives the response 043.
digits are tone dialed until a P command or dial modifier is
received.
Command: V
Values: n = 0 or 1
Default: 1
Description: V0 Displays result codes as digits (terse response).
Command: W
Values: n = 0, 1, or 2
Default: 2
Description: W0 CONNECT result code reports serial port speed, disables pro-
Command: X
Values: n = 0–7
Default: 4
Description: X0 Basic result codes (e.g., CONNECT); does not look for dial tone
n
Result Code Format
V1 Displays result codes as words (verbose response).
n
Result Code Options
tocol result codes.
W1 CONNECT result code reports serial port speed, enables pro-
tocol result codes.
W2 CONNECT result code reports line speed, enables protocol re-
sult codes.
n
Result Code Selection
or busy signal.
X1 Extended result codes (e.g., CONNECT 46000 V42bis); does not
look for dial tone or busy signal.
X2 Extended result codes with NO DIALTONE; does not look for
busy signal.
34
4 AT Commands, S-Registers, and Result Codes
X3 Extended result codes with BUSY; does not look for dial tone.
X4 Extended result codes with NO DIALTONE and BUSY.
X5 Extended result codes with NO DIALTONE and BUSY.
X6 Extended result codes with NO DIALTONE and BUSY.
X7 Basic result codes with NO DIALTONE and BUSY.
n
Command: Y
Values: n = 0
Default: 0
Description: Y0 Disable sending or responding to long space break signal on
Long Space Disconnect
disconnect.
Y1 Enable sending or responding to long space break signal on
disconnect. (Not supported.)
Command: Z
Values: n = 0 or 1
Default: None
Description: Z0 Reset modem to profile saved by the last &W command.
Command: &BnV.32 Auto Retrain
Values: n = 1
Default: 1
Description: &B0 Disable V.32 auto retrain. (Not supported.)
Command: &CnData Carrier Detect (DCD) Control
Values: n = 0 or 1
Default: 1
Description: &C0 Forces the DCD circuit to be always high.
Command: &DnData Terminal Ready (DTR) Control
Values: n = 0, 1, 2, or 3
Default: 2
Description: &D0 Modem ignores the true status of the DTR signal and responds
n
Modem Reset
Z1 Same as Z0.
&B1 Enable V.32 auto retrain.
&C1 DCD goes high when the remote modem’s carrier signal is de-
tected, and goes low when the carrier signal is not detected.
as if it is always on.
&D1 If DTR drops while in online data mode, the modem enters
command mode, issues an OK, and remains connected.
&D2 If DTR drops while in online data mode, the modem hangs up.
If the signal is not present, the modem will not answer or dial.
&D3 If DTR drops, the modem hangs up and resets as if an ATZ
command were issued.
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MessageSaver User Guide
Command: &FnLoad Factory Settings
Values: n = 0
Default: None
Description: &F0 Load factory settings as active configuration.
Note: See also the Z command.
Command: &GnV.22bis Guard Tone Control
Values: n = 0, 1, or 2
Default: 0
Description: &G0 Disable guard tone.
Note: The &G command is not used in North America.
Command: &JnAuxiliary Relay Control
Values: n = 0
Default: 0
Description: &J0 The auxiliary relay is never closed.
&G1 Set guard tone to 550 Hz.
&G2 Set guard tone to 1800 Hz.
&J1 Not supported—responds ERROR.
Command: &KnFlow Control Selection
Values: n = 0, 3, or 4
Defaults: 3
Description: &K0 Disable flow control.
&K3 Enable CTS/RTS hardware flow control.
&K4 Enable XON/XOFF software flow control.
Command: &MnCommunications Mode
Values: n = 0
Defaults: 0
Description: &M0 Asynchronous mode.
&M1 Not supported—responds ERROR.
Command: &QnAsynchronous Communications Mode
Values: n = 0, 5, 6, 8, or 9
Default: 5
Description: &Q0 Asynchronous with data buffering. Same as \N0.
&Q5 Error control with data buffering. Same as \N3.
&Q6 Asynchronous with data buffering. Same as \N0.
&Q8 MNP error control mode. If MNP error control is not estab-
lished, the modem falls back according to the setting in S36.
&Q9 V.42 or MNP error control mode. If neither error control is es-
tablished, the modem falls back according to the setting in S36.
36
Command: &SnData Set Ready (DSR) Control
Values: n = 0 or 1
Default: 0
Description: &S0 Force DSR always high (on).
&S1 Let DSR go high only during a connection.
4 AT Commands, S-Registers, and Result Codes
Command: &TnV.54 Test Commands
Values: n = 0, 1, 3 or 6
Default: None
Description: &T0 Abort. Stop any test in progress.
&T1 Local analog loopback test.
&T3 Local digital loopback test.
&T6 Remote digital loopback test.
Note: To stop a test, you must use the escape sequence (+++AT) before typing
AT&T0.
Command: &V Display Current Settings
Values: n/a
Description: Displays the active modem settings, including the callback se-
curity settings if callback security is enabled. If the setup password has been entered, it also displays the callback security
passwords.
Command: &WnStore Current Configuration
Values: n = 0
Default: None
Description: &W0 Stores current modem settings in nonvolatile memory and
causes them to be loaded at power-on or following the ATZ
command instead of the factory defaults. See also the &F command.
&W1 Clears user default settings from nonvolatile memory and
causes the factory defaults to be loaded at power-on or following the ATZ command.
Command: &YnSelect Stored Configuration for Hard Reset
Values: n = 0
Default: 0
Description: &Y0 Select stored configuration 0 on power-up. (For backward
compatibility with some software.)
&Y1 Not supported—responds ERROR.
Command: &Zy
Values: y = 0–3 (callback security disabled) or 0–29 (callback security
Default: None
Description: Stores dialing command x in memory location y. Dial the
Command: &&S Speaker Codec Loopback
Values: n/a
Description: Provides a loopback from the microphone to the speaker. For
=x
Store Dialing Command
enabled)
x = Dialing command
stored number using the command ATDS=y. See also the
#CBSn command. For callback security options, see Chapter 6.
testing and debugging only.
37
MessageSaver User Guide
Command: \A
Values: n = 0, 1, 2, or 3
Default: 3
Description: \A0 64-character maximum.
Command: \B
Values: n = 0–9 in 100 ms units
Default: 3
Description: In non-error-correction mode only, sends a break signal of the
Command: \GnModem Port Flow Control
Values: n = 0
Default: 0
Description: \G0 Returns an OK for backward compatibility with some soft-
Command: \J
Values: n = 0
Default: 0
Description: \J0 Enable data buffer—serial port speed is independent of con-
n
Select Maximum MNP Block Size
\A1 128-character maximum.
\A2 192-character maximum.
\A3 256-character maximum.
n
Transmit Break
specified length to a remote modem. Works in conjunction
with the \K command.
ware.
\G1 Not supported—responds ERROR.
n
Data Buffer Control
nect speed.
\J1 Disable data buffer—serial port speed is forced to the line
speed.
Command: \K
Values: n = 0–5
Default: 5
Description: Controls the response of the modem to a break received from
n
Break Control
the computer, the remote modem, or the \B commnd. The response is different for each of three different states.
Data mode. The modem receives the break from the computer:
\K0 Enter online command mode, no break sent to the remote mo-
dem.
\K1 Clear data buffers and send break to the remote modem.
\K2 Same as \K0.
\K3 Send break immediately to the remote modem .
\K4 Same as \K0.
\K5 Send break to the remote modem in sequence with the trans-
mitted data.
Data mode. The modem receives the break from the remote
modem:
\K0 Clear data buffers and send break to the computer.
\K1 Same as \K0.
\K2 Send break immediately to the computer.
\K3 Same as \K2.
38
4 AT Commands, S-Registers, and Result Codes
\K4 Send break to the computer in sequence with the received
data.
\K5 Same as \K4.
Online command mode. The modem receives a \Bn command
from the computer:
\K0 Clear data buffers and send break to the remote modem.
\K1 Same as \K0.
\K2 Send break immediately to the remote modem.
\K3 Same as \K2.
\K4 Send break to the remote modem in sequence with the trans-
mitted data.
\K5 Same as \K4.
n
Command: \N
Values: n = 0–5, or 7
Default: 3
Description: \N0 Non-error correction mode with data buffering (buffer mode;
Error Correction Mode Selection
same as &Q6).
\N1 Direct mode.
\N2 MNP reliable mode. If the modem cannot make an MNP con-
nection, it disconnects.
\N3 V.42/MNP auto-reliable mode. The modem attempts first to
connect in V.42 error correction mode, then in MNP mode, and
finally in non-error-correction (buffer) mode with continued operation.
\N4 V.42 reliable mode.If the modem cannot make a V.42 connec-
tion, it disconnects.
\N5 V.42, MNP, or non-error correction (same as \N3).
\N7 V.42, MNP, or non-error correction (same as \N3).
Command: \Q
Values: n = 0, 1, or 3
Default: 3
Description: \Q0 Disable flow control (same as &K0).
Command: \T
Values: n = 0, 1–255
Default: 0
Description: \Tn Sets the time (in minutes) after the last character is sent or re-
Note: You can also set the inactivity timer by changing the value of S30.
n
Flow Control Selection
\Q1 XON/XOFF software flow control (same as &K4).
\Q2 CTS-only flow control. Not supported.
\Q3 RTS/CTS hardware flow control (same as &K3).
n
Inactivity Timer
ceived that the modem waits before disconnecting. A value of
zero disables the timer. Applies only in buffer mode.
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MessageSaver User Guide
Command: \V
Values: n = 0, 1, or 2
Default: 1
Description: \V0 Disable the appending of the protocol result code to the DCE
Command: \X
Values: n = 0 or 1
Defaults: 0
Description: \X0 Modem responds to and discards XON/XOFF characters.
Command: -C
Values: n = 0 or 1
Defaults: 0
Description: -C0 Disable V.25 data calling tone to deny remote data/fax/voice
Command: %B View Numbers in Blacklist
Values: n/a
Description: If blacklisting is in effect, AT%B displays the numbers for
n
Protocol Result Code
speed.
\V1 Enable the appending of the protocol result code to the DCE
speed.
\V2 Same as \V1.
n
XON/XOFF Pass-Through
\X1 Modem responds to and passes XON/XOFF characters.
n
Data Calling Tone
discrimination.
-C1 Enable V.25 data calling tone to allow remote data/fax/voice
discrimination.
which the last call attempted in the previous two hours failed.
In countries that do not require blacklisting, the ERROR result
code appears.
Command: %C
Values: n = 0 or 1
Default: 1
Description: %C0 Disable V.42bis/MNP 5 data compression.
Command: %DCnAT Command Control
Values: n = 0 or 1
Default: 0
Description: %DC0 The modem responds to AT commands.
Note: The modem will respond to AT%DC for 10 seconds after power-up.
Command: %EnFallback and Fall Forward Control
Values: n = 0, 1, or 2
Default: 2
Description: %E0 Disable fallback and fall forward.
n
Data Compression Control
%C1 Enable V.42bis/MNP 5 data compression.
%DC1 The modem ignores AT commands.
%E1 Enable fallback, disable fall forward.
%E2 Enable fallback and fall forward.
40
4 AT Commands, S-Registers, and Result Codes
Command: $DnDTR Dialing
Values: n = 0 or 1
Default: 0
Description: $D0 Disables DTR dialing.
$D1 Dials the number in memory location 0 when DTR goes high.
n
Command: $EB
Values: n = 0 or 1
Default: 0
Description: $EB0 Enables 10-bit mode.
Command: +ES=nEnable Synchronous Buffered Mode Values: n = 6 Default: None Description: Allows an H.324 video application direct access to the synchro-
Asynchronous Word Length
$EB1 Enables 11-bit mode.
nous data channel. On underflow, the modem sends HDLC
flag idle (0x7E) to the remote modem.·This special error control mode is overridden by any of the following commands:
&F, &M, &Q, or \N.
AT+ES=? shows the only allowed value.
AT+ES? shows the current value.
Command: #S
Values: x= password (1–8 characters, case sensitive)
Default: MTSMODEM
Description: Enters the remote configuration setup password.
Command: #S=xStore Setup Password
Values: x= password (1–8 characters, case sensitive)
Default: MTSMODEM
Description: Stores a new remote configuration setup password.
Command: +++AT<CR> Escape Sequence
Values: n/a
Description: Puts the modem in command mode (and optionally issues a
Command: %%%AT<CR> Remote Configuration Escape Sequence
Values: n/a
Description: Initiates remote configuration mode while online with remote
x
Enter Setup Password
command) while remaining online. Type +++AT and up to ten command characters, then press ENTER. Used mostly to issue the hang-up command: +++ATH<CR>.
modem. The remote configuration escape character (%) is defined in register S13.
41
MessageSaver User Guide
S-Registers
Certain modem values, or parameters, are stored in memory locations called S-registers.
Use the S command to read or to alter the contents of S-registers (see previous section).
Register Unit Range Default Description
S0 1 ring 0, 1–255 1 Sets the number of rings until the modem
S1 1 ring 0–255 0 Counts the rings that have occurred.
S2 decimal 0–127 43 (+) Sets ASCII code for the escape sequence char-
S3 decimal 0–127 13 (^M) Sets the ASCII code for the carriage return
S4 decimal 0–127 10 (^J) Sets the ASCII code for the line feed
S5 decimal 0–32 8 (^H) Sets the ASCII code for the backspace char-
answers. ATS0=0 disables autoanswer
completely.
128–255 acter. Values greater than 127 disable escape.
character.
character.
33–127 acter. Values over 32 disable backspace.
S6 seconds 2–65* 2* Sets the time the modem waits after it goes
off-hook before it begins to dial the telephone
number.
S7 seconds 1–255* 50* Sets the time the modem waits for a carrier
signal before aborting a call. Also sets the
wait for silence time for the @ dial modifier.
S8 seconds 0–65 2 Sets the length of a pause caused by a
comma character in a dialing command.
S9 decimal 0, 1–127 37 (%) Sets ASCII code for remote configuration
escape character. S9=0 disables remote
configuration.
S10 100 ms 1–254 20 Sets how long a carrier signal must be lost
before the modem disconnects.
S11 1 ms 50–150* 95* Sets spacing and duration of dialing tones.
S28 decimal 0, 1–255 1 0 disables, 1–255 enables V.34 modulation.
S30 1 minute 0, 1–255 0 Sets the length of time that the modem waits
before disconnecting when no data is sent or
received. A value of zero disables the timer.
See also the \T command
S35 decimal 0–1 0 0 disables, 1 enables the V.25 data calling
tone, which allows remote data/fax/voice
discrimination.
42
S36 decimal 0–7 7 Specifies the action to take in the event of a
negotiation failure when error control is
selected. (See S48.)
* These values may be different outside North America.
4 AT Commands, S-Registers, and Result Codes
Register Unit Range Default Description
S37 decimal 0–19 0 Sets the maximum V.34 “upstream” speed at
which the modem attempts to connect.
0 = maximum modem speed
1 = reserved
2 = 1200/75 bps
3 = 300 bps
4 = reserved
5 = 1200 bps
6 = 2400 bps
7 = 4800 bps
8 = 7200 bps
9 = 9600 bps
10 = 12000 bps
11 = 14400 bps
12 = 16800 bps
13 = 19200 bps
14 = 21600 bps
15 = 24000 bps
16 = 26400 bps
17 = 28800 bps
18 = 31200 bps
19 = 33600 bps
S38 decimal 0–23 1 Sets the maximum 56K “downstream” speed
at which the modem attempts to connect.
The default maximum speed is 56K bps.
Value V.90 mode K56flex mode
0 56K disabled 56K disabled
1 56K autorate 56K autorate
2 28000 bps 32000 bps
3 29333 bps 34000 bps
4 30666 bps 36000 bps
5 32000 bps 38000 bps
6 33333 bps 40000 bps
7 34666 bps 42000 bps
8 36000 bps 44000 bps
9 37333 bps 46000 bps
10 38666 bps 48000 bps
11 40000 bps 50000 bps
12 41333 bps 52000 bps
13 42666 bps 54000 bps
14 44000 bps 56000 bps
15 45333 bps
16 46666 bps
17 48000 bps
18 49333 bps
19 50666 bps
20 52000 bps
21 53333 bps
22 54666 bps
23 56000 bps
43
MessageSaver User Guide
Register Unit Range Default Description
S42 decimal 0–1 1 Enables/disables the 56K auto rate. When
S43 decimal 0–11 For testing and debugging only. Enables/
S48 decimal 7 or 128 7 Enables (7) or disables (128) LAPM
S89 seconds 0, 5–255 10 Sets the length of time in the off-line command
56K auto is disabled, fallback to V.34 is also
disabled. 0 = disable; 1 = enable.
disables V.32bis start-up auto mode
operation. 0 = disable; 1 = enable.
negotiation. The following table lists the S36
and S48 configuration settings for certain
types of connections.
S48=7 S48=128
S36=0, 2
S36=1, 3
S36=4, 6
S36=5, 7
LAPM or hangup Do not use
LAPM or async Async
LAPM, MNP, or hangup MNP or hangup
LAPM, MNP, or aysnc
MNP or async
mode before the modem goes into standby
mode. A value of zero prevents standby
mode; a value of 1–4 sets the value to 5.
S108 decimal 0–3, 6, 7 6 Selects the 56K digital loss if using the
modem thru a PBX line. The default value is
-6 dB loss, the value used when calling from
a typical POTS line long distance.
0 = -0 dB digital loss, no robbed-bit
signaling
1 = -3 dB PBX digital loss
2 = -2 dB digital loss
3 = -3 dB digital loss
6 = -6 dB digital loss
7 = -0 dB digital loss with robbed-bit
signaling
S109 decimal 0–2 1 Selects the 56K operating mode.
0 = K56flex mode (V.90 disabled)
1 = Dual mode (K56flex or V.90)
2 = V.90 mode (K56flex disabled)
44
Result Codes
In command mode your modem can send responses called result codes to your computer. Result codes are used by communications programs and can also appear on
your monitor.
Terse Verbose Description
0OK Command executed
1 CONNECT Modem connected to line
2RING Ring signal detected
3 NO CARRIER Carrier signal lost or not detected
4 ERROR Invalid command
5 * CONNECT 1200 Connected at 1200 bps
6 NO DIALTONE No dial tone detected
7 BUSY Busy signal detected
8 NO ANSWER No answer at remote end
10 * CONNECT 2400 Connected at 2400 bps
11 * CONNECT 4800 Connected at 4800 bps
12 * CONNECT 9600 Connected at 9600 bps
13 * CONNECT 14400 Connected at 14400 bps
14 * CONNECT 19200 Connected at 19200 bps
24 * CONNECT 7200 Connected at 7200 bps
25 * CONNECT 12000 Connected at 12000 bps
26 * CONNECT 16800 Connected at 16800 bps
40 * CONNECT 300 Connected at 300 bps
55 * CONNECT 21600 Connected at 21600 bps
56 * CONNECT 24000 Connected at 24000 bps
57 * CONNECT 26400 Connected at 26400 bps
58 * CONNECT 28800 Connected at 28800 bps
59 * CONNECT 31200 Connected at 31200 bps
60 * CONNECT 33600 Connected at 33600 bps
70 * CONNECT 32000 Connected at 32000 bps, 56K rate
71 * CONNECT 34000 Connected at 34000 bps, 56K rate
72 * CONNECT 36000 Connected at 36000 bps, 56K rate
73 * CONNECT 38000 Connected at 38000 bps, 56K rate
74 * CONNECT 40000 Connected at 40000 bps, 56K rate
75 * CONNECT 42000 Connected at 42000 bps, 56K rate
76 * CONNECT 44000 Connected at 44000 bps, 56K rate
77 * CONNECT 46000 Connected at 46000 bps, 56K rate
78 * CONNECT 48000 Connected at 48000 bps, 56K rate
79 * CONNECT 50000 Connected at 50000 bps, 56K rate
80 * CONNECT 52000 Connected at 52000 bps, 56K rate
81 * CONNECT 54000 Connected at 54000 bps, 56K rate
82 * CONNECT 56000 Connected at 56000 bps, 56K rate
88 DELAYED Delay is in effect for the dialed number
89 BLACKLISTED Dialed number is blacklisted
4 AT Commands, S-Registers, and Result Codes
*
EC is added to these result codes when the extended result codes configuration option is enabled. EC is re-
placed by one of the following codes, depending on the type of error control connection:
V42bis —V.42 error control (LAP-M) and V.42bis data compression
V42 —V.42 error control (LAP-M) only
MNP5 —MNP 4 error control and MNP 5 data compression
MNP4 —MNP 4 error control only
NoEC —No error control protocol).
45
MessageSaver User Guide
Terse Verbose Description
90 BLACKLIST FULL Blacklist is full
100 * CONNECT 28000 Connected at 28000 bps, 56K rate (V.90)
101 * CONNECT 29333 Connected at 29333 bps, 56K rate (V.90)
102 * CONNECT 30666 Connected at 30666 bps, 56K rate (V.90)
103 * CONNECT 33333 Connected at 33333 bps, 56K rate (V.90)
104 * CONNECT 34666 Connected at 34666 bps, 56K rate (V.90)
105 * CONNECT 37333 Connected at 37333 bps, 56K rate (V.90)
106 * CONNECT 38666 Connected at 38666 bps, 56K rate (V.90)
107 * CONNECT 41333 Connected at 41333 bps, 56K rate (V.90)
108 * CONNECT 42666 Connected at 42666 bps, 56K rate (V.90)
109 * CONNECT 45333 Connected at 45333 bps, 56K rate (V.90)
110 * CONNECT 46666 Connected at 46666 bps, 56K rate (V.90)
111 * CONNECT 49333 Connected at 49333 bps, 56K rate (V.90)
112 * CONNECT 50666 Connected at 50666 bps, 56K rate (V.90)
113 * CONNECT 53333 Connected at 53333 bps, 56K rate (V.90)
114 * CONNECT 54666 Connected at 54666 bps, 56K rate (V.90)
46
*
EC is added to these result codes when the extended result codes configuration option is enabled. EC is re-
placed by one of the following codes, depending on the type of error control connection:
V42bis —V.42 error control (LAP-M) and V.42bis data compression
V42 —V.42 error control (LAP-M) only
MNP5 —MNP 4 error control and MNP 5 data compression
MNP4 —MNP 4 error control only
NoEC —No error control protocol).
5
Remote
Configuration
MessageSaver User Guide
Introduction
Remote configuration is a network management tool that allows you to configure
modems anywhere in your network from one location. With password-protected
remote configuration, you can issue AT commands to a remote MT5634MSV modem for maintenance or troubleshooting as if you were on-site.
Basic Procedure
The following steps are valid regardless of whether the connection is established by
the local or the remote Multi-Tech modem.
1. Establish a data connection with a remote MT5634MSV modem.
2. Send three remote configuration escape characters followed by AT and the setup
password, and press ENTER. Example: %%%ATMTSMODEM<CR>. You have
four tries to enter the correct password before being disconnected. If the password is correct, the remote modem responds with
OK
3. You can now send AT commands to configure the remote modem.
4. When you have finished configuring the remote modem, save the new configuration by typing AT&W0<CR>, then type ATO<CR> to exit remote configuration.
You can then break the connection in the normal way.
CAUTION: If you hang up while you are in remote configuration mode, it may
lock up the remote modem.
Setup
Multi-Tech modems are shipped with a default setup password (MTSMODEM). Because anyone who has an owner’s manual knows the default setup password, for
security you should change the password and possibly also the remote configuration
escape character.
Changing the Setup Password
1. Open a data communications program such as HyperTerminal.
2. In the terminal window, type AT#SMTSMODEM (or AT#Syyyyyy if you have
replaced the MTSMODEM password with yyyyyy) and press ENTER. The modem responds with OK if the setup password is correct, and ERROR if it is wrong.
3. To change the password, type AT#S=yyyyyy, where yyyyyy stands for the password, and press ENTER. The password can include any keyboard character, and
must be one to eight characters long. The modem responds with OK.
48
4. The new password is saved automatically. You can now either enter more AT
commands or exit the data communications program. The next time you remotely configure the modem you must use the new setup password.
Note: You can only change the setup password locally; you cannot do it remotely.
Also, passwords are case sensitive. The next time you enter the password, it must be
in the same case as you set it up.
Changing the Remote Escape Character
To increase security, you can change a remote modem’s remote configuration escape
character. The remote configuration escape character is stored in register S9. The factory default is 37, which is the ASCII code for the percent character (%). Setting S9 to
0 (zero) disables remote configuration entirely—but if you do this remotely, you
won’t be able to change it back remotely!
1. Establish a remote configuration link with the remote modem as described in
“Basic Procedure.”
2. Type ATS9=n, where n is the ASCII code for the new remote configuration escape character, then press ENTER.
3. Save the new value by typing AT&W and pressing ENTER.
4. Type ATO<CR> to exit remote configuration.
5 Remote Configuration
Multi-Tech modems are shipped with a default setup password (MTSMODEM). Because anyone who has an owner’s manual knows the default setup password, for
security you should change the password and possibly also the remote configuration
escape character.
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MessageSaver User Guide
50
6
Solving
Problems
MessageSaver User Guide
Introduction
Your modem was thoroughly tested at the factory before it was shipped. If you are
unable to make a successful connection, or if you experience data loss or garbled
characters during your connection, it is possible that the modem is defective. However, it is more likely that the source of your problem lies elsewhere. The following
symptoms are typical of problems you might encounter:
• None of the LEDs light when the modem is on.
• The modem does not respond to commands.
• The modem dials but is unable to make a connection.
• The modem disconnects while online.
• The modem cannot connect when answering.
• File transfer is slower than it should be.
• Data is being lost.
• There are garbage characters on the monitor.
• The modem doesn’t work with Caller ID.
• Fax and data software can’t run at the same time.
If you experience problems, please check the following possibilities before calling
Technical Support (see Appendix D).
None of the Indicators Light
When you turn on the modem, the LED indicators on the front panel should flash
briefly as the modem runs a self-test. If the LEDs remain off, the modem is probably
not receiving power.
4
Make sure the modem’s power switch is on, especially if you normally turn on
the modem by turning on a power strip.
4
If the power supply is plugged into a power strip, make sure the power strip is
plugged in and its power switch is on.
4
Make sure the power supply module is firmly connected to the modem and to
the wall outlet or power strip.
4
If the power strip is on and the modem switch is on, try moving the modem
power supply to another outlet on the power strip.
4
Test that the outlet is live by plugging a lamp into it.
4
The modem or power supply may be defective. If you have another Multi-Tech
modem, try swapping modems. If the problem goes away, the first modem or
power supply may be defective. Call Tech Support for assistance.
52
CAUTION: Do not under any circumstances replace the power supply module with
one designed for another product, as it can damage the modem and void your warranty.
6 Solving Problems
The Modem Does Not Respond to Commands
4
Make sure the modem is plugged in and turned on. (See “None of the Indicators
Light.”)
4
Make sure you are issuing the modem commands from the data communications
software, either manually in terminal mode or automatically by configuring the
software. (You cannot send commands to the modem from the DOS prompt.)
4
Make sure you are in terminal mode in your data communications program, then
type AT and press ENTER. If you get an OK response, your connections are good
and the problem likely is in the connection setup in your communications software.
4
Try resetting your modem by turning it off and on. If you are using DOS or Windows 3.1 communications software, make sure the initialization string includes
&F as the first command, to cancel any “leftover’ command that could affect the
modem’s operation.
4
If you don’t get an OK, the problem may still be in the communications software.
Make sure you have done whatever is necessary in your software to make a port
connection. Not all communications programs connect to the COM port automatically. Some connect when the software loads and remain connected until the
program terminates. Others can disconnect without exiting the program. The
modem’s TR indicator lights to show that the software has taken control of the
modem through the COM port.
4
Your communications software settings may not match the physical port the modem is connected to. The serial cable might be plugged into the wrong
connector—check your computer documentation to make sure. Or you might
have selected a COM port in your software other than the one the modem is
physically connected to—compare the settings in your software to the physical
connection.
4
If the modem is on, the cable is plugged into the correct port, the communications software is configured correctly, and you still don’t get an OK, the fault
might be in the serial cable. Make sure it is firmly connected at both ends.
4
Is this the first time you have used the cable? If so, it may not be wired correctly.
Check the cable description on the packaging to make sure the cable is the right
one for your computer.
4
Peripheral expansion cards, such as sound and game cards, might include a serial port preconfigured as COM1 or COM2. The extra serial port, or the card itself,
may use the same COM port, memory address, or interrupt request (IRQ) as
your communications port. Be sure to disable any unused ports.
To look for address or IRQ conflicts if you use Windows 3.1x, select File | Run in
Program Manager, type MSD, and press ENTER. Then select Mouse, COM
Ports, and IRQ Status and note the addresses and IRQs that are in use. If you
find an IRQ conflict, note which IRQs are not being used, then change one of the
conflicting devices to use one of the unused IRQs. If you find an address conflict,
change the address of one of the conflicting devices.
To change a port address or IRQ in Windows 3.1x, double-click the Control Panel
icon, then the Ports icon. Click on the port you want to change, click Settings,
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MessageSaver User Guide
click Advanced, and select the new port address and/or interrupt. If you wish to
use COM3 or COM4, note that COM3 shares an IRQ with COM1, as does COM4
with COM2, so you should change their IRQs to unused ones, if possible.
If you use Windows 95, right-click on My Computer, select Properties from the
menu, click on the Device Manager tab, double-click on Ports, then double-click
on the communications port your modem is connected to. In the port’s Proper-
ties sheet, click on the Resources tab to see the port’s input/output range and
interrupt request. If another device is using the same address range or IRQ, it
will appear in the Conflicting Device List. Uncheck Use automatic settings to
change the port’s settings so they do not conflict with the other device, or select
the port the conflicting device is on and change it instead. If you need to open
your computer to change switches or jumpers on the conflicting device; refer to
the device’s documentation.
4
The serial port might be defective. If you have another serial port, install the modem on it, change the COM port setting in your software, and try again.
4
The modem might be defective. If you have another Multi-Tech modem, try
swapping modems. If the problem goes away, the first modem is possibly defective. Call Tech Support for assistance (see Appendix D).
The Modem Dials But Cannot Connect
There can be several reasons the modem fails to make a connection. Possibilities include:
• lack of a physical connection to the telephone line.
• a wrong dial tone.
• a busy signal.
• a wrong number.
• no modem at the other end.
• a faulty modem, computer, or software at the other end.
• incompatibility between modems.
You can narrow the list of possibilities by using extended result codes. Extended result codes are enabled by default. If they have been disabled, include V1X4 in the
modem’s initialization string, or in terminal mode enter ATV1X4 and press ENTER.
When you dial again, the modem will report the call’s progress.
4
If the modem reports NO DIALTONE, check that the modem’s telephone line cable is connected to both the modem’s LINE jack (not the PHONE jack) and the
telephone wall jack. If the cable looks secure, try replacing it. If that doesn’t
work, the problem might be in your building’s telephone installation. To test the
building installation, plug a telephone into your modem’s telephone wall jack
and listen for a dial tone. If you hear a dial tone, your modem might be installed
behind a company phone system (PBX) with an internal dial tone that sounds
different from the normal dial tone. In that case, the modem might not recognize
the dial tone and might treat it as an error. Check your PBX manual to see if you
can change the internal dial tone; if you can’t, change your modem’s initialization string to replace X4 with X3, which will cause the modem to ignore dial
tones (note, however, that X3 is not allowed in some countries, such as France
and Spain).
54
6 Solving Problems
4
If the modem reports BUSY, the other number might be busy, in which case you
should try again later, or it might indicate that you have failed to add a 9, prefix
to the phone number if you must dial 9 for an outside line.
If you must dial 9 to get an outside line, the easiest way to dial it automatically is
to include it in the modem’s dial prefix, e.g., ATDT9,. Note the comma, which
inserts a pause before the number is dialed. By inserting 9, into the dial prefix,
you do not have to include it in each directory entry.
To change the dial prefix in Windows 95 HyperTerminal, select Connect from
the Call menu, click Dialing Properties, and type 9 in the local and long distance
boxes in How I dial from this location.
4
If the modem reports NO ANSWER, the other system has failed to go off-hook, or
you might have dialed a wrong number. Check the number.
4
If the modem reports NO CARRIER, the phone was answered at the other end,
but no connection was made. You might have dialed a wrong number, and a person answered instead of a computer, or you might have dialed the correct
number but the other computer or software was turned off or faulty. Check the
number and try again, or try calling another system to make sure your modem is
working. Also, try calling the number on your telephone. If you hear harsh
sounds, then another modem is answering the call, and the modems might be
having problems negotiating because of modem incompatibilities or line noise.
Try connecting at a lower speed.
The Modem Disconnects While Online
4
If you have Call Waiting on the same phone line as your modem, it can interrupt
your connection when someone tries to call you. If you have Call Waiting, disable it before each call. In most telephone areas in North America, you can
disable Call Waiting by preceding the telephone number with *70 (check with
your local telephone company).
You can automatically disable Call Waiting by including the disabling code in
the modem’s dial prefix (e.g., ATDT*70,—note the comma, which inserts a pause
before the number is dialed). To change the dial prefix in Windows Terminal, select Settings | Modem Commands. To change it in Windows 95 HyperTerminal,
select Connect from the Call menu, click Dialing Properties, check This location
has Call Waiting, and select the correct code for your phone service.
4
If you have extension phones on the same line as your modem, you or someone
else can interrupt the connection by picking up another phone. If this is a frequent problem, disconnect the extension phones before using the modem, or
install another phone line especially for the modem.
4
Check for loose connections between the modem and the computer, the telephone jack, and AC power.
4
You might have had a poor connection because of line conditions or the problem
might have originated on the other end of the line. Try again.
4
If you were online with a BBS or an online service like CompuServe, it might
have hung up on you because of lack of activity on your part or because you exceeded your time limit for the day. Try again.
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MessageSaver User Guide
The Modem Cannot Connect When Answering
4
Autoanswer might be disabled. Turn on autoanswer in your datacomm program
or send the command ATS0=1 (ATS0=2 if you have Caller ID service) to your
modem in terminal mode.
File Transfer Is Slower Than It Should Be
4
You might have an older UART. For best throughput, install a 16550AFN UART
or a Multi-Tech ISI serial port card. See the “Quick Start” chapter for information
on how to identify your UART.
4
If you are running under Windows 3.1 and have a 16550AFN UART, you must
replace the Windows serial driver, COMM.DRV, to take full advantage of the
UART’s speed.
4
If you are using a slow transfer protocol, such as Xmodem or Kermit, try Zmodem or Ymodem/G instead.
4
Is your line noisy? If there is static on your line, the modem has to resend many
blocks of data to insure accuracy. You must have a clean line for maximum
speed.
4
Are you downloading a compressed file with MNP 5 hardware compression enabled? Since hardware data compression cannot compress a file already
compressed by an archiving program, the transfer can be marginally slower with
data compression enabled than with it disabled.
4
Does your Internet service provider (ISP) use the same 56K protocol as your modem? The default setting of your modem is to connect using either the K56flex or
the V.90 protocol, depending on which one the ISP modem is using. If your ISP
uses the X2 protocol, the maximum speed you will be able to connect at is 33,600
bps. Check with your ISP to see which protocols it supports, and check the MultiTech Web site for the latest developments in V.90.
4
Try entering the &V1 command to display information about the last connection,
making a screen print of the connection statistics, and checking for parameters
that might be unacceptable.
Data Is Being Lost
4
If you are using data compression and a high speed serial port, set the serial port
baud rate to four times the data rate.
4
Your UART might not be reliable at serial port speeds over 9600 bps or 19,200
bps. Turn off data compression, reset your serial port speed to a lower rate, or
replace your serial port with a faster one.
56
4
Make sure the flow control method you selected in software matches the method
selected in the modem. If you are using the modem with a Macintosh, you might
have the wrong cable for hardware flow control.
6 Solving Problems
4
If you are running under Windows 3.1 and have a 16550AFN UART, you might
need to turn on the 16550’s data buffers and/or replace the Windows serial driver, COMM.DRV.
4
Try entering the &V1 command to display information about the last connection,
making a screen print of the connection statistics, and checking for parameters
that might be unacceptable.
There Are Garbage Characters on the Monitor
4
Your computer and the remote computer might be set to different word lengths,
stop bits, or parities. If you have connected at 8-N-1, try changing to 7-E-1, or
vice-versa, using your communications software.
4
You might be experiencing line noise. Enable error correction, if it is disabled, or
hang up and call again; you might get a better connection the second time.
4
At speeds above 2400 bps, the remote modem might not use the same transmission or error correction standards as your modem. Try connecting at a slower
speed or disabling error correction. (With no error correction, however, line noise
can cause garbage characters.)
4
Try entering the &V1 command to display information about the last connection,
making a screen print of the connection statistics, and checking for parameters
that might be unacceptable.
The Modem Doesn’t Work with Caller ID
4
Caller ID information is transmitted between the first and second rings, so if
autoanswer is turned off (S0=0) or if the modem is set to answer after only one
ring (S0=1), the modem will not receive Caller ID information. Check your ini-
tialization string, and if necessary change it to set the modem to answer after the
second ring (S0=2).
4
Make sure that you have Caller ID service from your telephone company.
Fax and Data Software Can’t Run at the Same Time
4
Communications devices can be accessed by only one application at a time. Under DOS or Windows 3.1x, you can run either your fax software or your
datacomm software, but not both at the same time, unless you have a special
communications device management application. In Windows 95, you can have
data and fax communication applications open at the same time, but they cannot
use the same modem at the same time.
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MessageSaver User Guide
58
7
PhoneTools
MessageSaver User Guide
Introduction
To retrieve messages and faxes from the MessageSaver, you must install PhoneTools
on your computer. A compact disc containing PhoneTools is included with the
MessageSaver.
This chapter explains how to use PhoneTools. For more information about how to
use PhoneTools, see the the PhoneTools online help, which can be accessed by clicking the Help button or pressing F1. Topics include:
• Installing PhoneTools
• Status Bar
• Phone Module
• Voice Module
• Answerphone
• Independent mode
• Fax Module
• Inbox and Outbox Management
• Phone Book
• Terminal Emulation Module
• Data File Transfer
Note: The illustrations in this manual show PhoneTools in a Windows® 95 environ-
ment. In other Windows operating systems, the screens may change significantly.
This will not impair the program’s functionality.
Installing PhoneTools
1. Turn on your computer and run Windows.
2. Insert the compact disc containing the program into your CD-ROM drive.
3. Using File Manager or Explorer, locate the file Setup.exe in the root directory of
the compact disc, and double-click it. The main setup screen appears.
Note: Setup.exe tries to match your computer's color settings. If the colors look
strange on your computer, try Setup16.exe for 16-bit color (65536 colors), or Setup8 for 8-bit color (256 colors).
4. Click the PhoneTools button to start installing PhoneTools. The installation wizard will guide you through the procedure. During installation, if you choose to
enable the Find modem option, make sure that the modem is connected and
turned on.
60
Using PhoneTools’ Status Bar
The Status Bar gives access to all the functions featured in PhoneTools. You can select a menu option through the button.
The “LCD” screen displays PhoneTools status information. Click the arrow cursors to select the type of information to be displayed:
• The All and New selections indicate the number of received documents. To view
new received documents in the Inbox, click the button.
• Info displays warning messages and modem status.
7 PhoneTools
Click to display copyright and
software information (About Box).
Displays all
PhoneTools
menus.
Displays the list
of received
messages.
Phone Module
Use the Phone module to make phone calls, to select Speakerphone mode, to control
Speakerphone volume, and to configure certain PhoneTools operations.
To display a
module, click
the appropriate
button.
The Configure button
provides quick access to
most of the program’s
configuration dialog boxes.
Indicates the modem status:
- ready to operate,
- initializing, modem not ready.
(flashing) - Indicates the presence
of new messages in the Inbox.
Displays or hides the
communication module. One module can
be displayed at a time.
Select the type of information to
display by clicking the appropriate arrow.
Displays call progress information when dialing and the
Last Calls list when idle.
These functions are displayed
dynamically, depending on
context. To select a function,
click the button beneath the
function’s icon.
A lighted button indicates that
the function is selected.
Click to enter a phone
number for a speakerphone call.
Making a Phone Call
You can enter the phone number for a call using any of several methods. After selecting the number, you must click or the phone handset to start dialing.
• Click to open the Copy From Phone Book dialog box, which you can use to
extract existing phone numbers from the Phone Book.
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MessageSaver User Guide
• Click to display the Dial Box. Enter the name and phone number of the person
you want to call, then click OK.
• Click to display four tabs containing six Quick Dial entries each. To select a
number using Quick Dial, click the button next to the entry.
• Double-click an entry in the Last Calls list to select its number.
• Enter the number using the PhoneTools keypad or your keyboard.
Click here to hang up.
When using the Speakerphone,
adjust the volume as needed by
moving the sliders up or down
with your mouse.
Using the Speakerphone
The Speakerphone feature enables you to talk without using your phone handset.
To make and receive phone calls in Speakerphone mode, click the button located
under the Speakerphone icon .
Click (toggle button) to display the speaker and microphone volume control sliders.
Three functions become available when you are connected:
Mute function. Cuts your microphone off, allowing you to hear your correspondent without being heard.
Hold. Cuts your microphone and speaker off.
Fax Reception Mode. Allows you to start receiving a fax.
Making Quick Dial Entries
Quick Dial lets you store frequently used phone numbers so that you
can make phone calls quickly.
To assign a phone number to an entry
1. Click to display the Quick Dial entries if they are hidden.
2. Click an entry to open the Dial Box.
62
3. In the Quick Dial box, type a name for the entry.
4. In the Name box, type the full name of the person
you want to call.
5. In the Phone box, type the phone number that will
be selected when you click the entry’s button.
6. Click OK.
Tip: You can copy an entry from the Phone Book by clicking in the Dial Box.
Voice Module
Click the Voice button to select the Voice module. The Voice module has a feature
called Answerphone, which enables a computer equipped with a MessageSaver
modem to be used as an answering machine. Answerphone supports two modes of
operation:
• Answer Only mode plays an announcement, then hangs up.
• Record mode plays an announcement, then records the caller’s message.
7 PhoneTools
Activating and Deactivating Answerphone
To turn Answerphone on, click the button corresponding to the
desired mode (Answer Only or Record). The active mode is
signalled by a red indicator: .
To turn Answerphone off, click the Answerphone OFF button.
To be operational, each mode requires the creation and selection of a specific minimum set of elements (an announcement and access code) that will be implemented
by Answerphone.
Setting up Answerphone
1. Click to access the Answerphone Setup dialog box.
2. Select a greeting message (announcement) for the mode you want to use. If you
do not want to use the supplied pre-recorded messages, record a custom announcement.
3. Type an access code of up to four digits for remote message retrieval.
4. Select the phone keys you will use for remote message retrieval.
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MessageSaver User Guide
Warning: The default message retrieval keys for Answerphone may be different
from those used when the MessageSaver is in Independent mode. If they are, you
should change the Answerphone keys to conform to those used in Independent
mode, as follows:
Replay message key: 7
Next message key: 9
Delete message key: 1
Play all messages key: 8
5. Click OK to exit the Answerphone Setup dialog box.
Messages that you have listened
to are archived. To listen to them
again remotely, use the Play all
messages key.
Setting Up the Answer Only Mode
1. In the Voice module, click to activate Answer Only mode. Then,
click to display the Answerphone Setup dialog box (see above).
2. In the Greeting message in answer only mode box, select the greeting message
to be used, or record a new message.
3. Click OK to exit the Answerphone Setup dialog box.
Setting Up the Answer/Record Mode
1. In the Voice module, click to activate Answer/Record mode. Then, click
to display the Answerphone Setup dialog box.
2. In the Greeting message in answer record mode box, select the greeting message
(announcement) to be used, or record a new message.
3. Select Remote dialup message retrieval if you want to be able to retrieve your
messages from a remote phone.
3. In the Access code box, enter a four-digit access code for remote dialup message
retrieval.
4. Click OK to exit the Answerphone Setup dialog box.
64
Listening to Received Messages from a Remote Phone
To remotely listen to messages using Answerphone, PhoneTools must be running
and the Record button must be enabled.
Note: You can also listen to messages remotely when PhoneTools is not running, if
the MessageSaver is in Independent mode. See Chapter 3.
1. Call your MessageSaver from a remote touchtone phone.
2. Dial the the access code number while the greeting is playing. All received voice
messages will play back in order.
3. Use the phone keys you defined in the Remote dialup message retrieval section
to replay, skip, or delete a message, or to listen to the previously heard messages.
Listening to Received Messages in PhoneTools
1. In the Received Voice Messages
list, click the message you wish to
play.
7 PhoneTools
2. Select the playback device to be
used by clicking the button beneath
its icon (the selected device has a
red LED: ).
Plays messages over the modem’s built-in speaker
Plays messages through the
speakers connected to your sound card.
3. Adjust the playback sound level by clicking on the volume control vertical gauge.
4. To start playing the message, click or . The icon before a message
indicates that it has been played.
Note: Received messages can also be accessed from the Inbox.
To adjust the playback
sound level, click on
the vertical gauge.
Click on a list item with your
right mouse button to
display this menu.
Select the playback and recording
device to be used: modem speaker or sound card.
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MessageSaver User Guide
Recording an Announcement
Announcements are used to greet and guide the caller. You can use the pre-recorded
announcements, or you can record your own custom announcements.
1. In the Answerphone Setup dialog box, click to open the Choose an an-
nouncement dialog box.
2. Select the record peripheral (modem or sound card).
3. Click
4. Click
to start recording.
to stop recording.
5. The Announcement Description dialog box prompts you to type a label for the
announcement. This label should allow you to readily identify the message in the
message list.
6. Click OK to exit the Announcement Description dialog box.
7. Close the Choose an announcement window.
Changing Recording Parameters
66
The Choose an announcement dialog box can be expanded to configure recording
parameters by clicking Parameters in the Display menu.
Import and export voice files.
The Fast rewind, Fast
forward, Stop, Play, and
Pause buttons use the
same symbols as a conventional tape recorder.
Sound card and recording
parameters. Only used if a
sound card is connected.
Opens and closes the
bottom half of the
window.
Select the playback and
recording device to be
used: modem speaker
or sound card.
Maximum recording
time for messages and
announcements.
Independent Mode
How Does It Work?
When your PC is on and PhoneTools is running, your MessageSaver modem operates like a standard modem. However, your MessageSaver can also operate in Independent mode. In Independent mode the MessageSaver can receive and store in its flash memory incoming faxes and voice messages when PhoneTools is not running, and even when the PC is turned off.
Configuring and Controlling Independent Mode Operation
Setting up and monitoring the modem’s Independent mode is performed through
two dialog boxes: the Independent Mode Configuration dialog box, which is used
to configure Independent mode, and the Independent Mode Control dialog box,
which is used to operate Independent mode functions.
To access the Independent Mode Configuration dialog box, click to open
the menu list, click Configuration, and then click Independent Mode Configura-
tion. Alternately, click to open the Configuration menu, and then click
Independent Mode Configuration.
7 PhoneTools
Before using Independent mode for the first time, you must download a greeting
message to the modem.
By default, Independent mode is automatically enabled when you exit PhoneTools.
This can be changed in the Independent Mode Configuration dialog box, as
described below.
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MessageSaver User Guide
Activating and Configuring Independent Mode
The Independent Mode Configuration dialog box enables you to select Indepen-
dent mode operating options and choose how Independent mode will be enabled.
Selecting an Announcement
A greeting message, or announcement, must be saved to the MessageSaver before
Independent mode will work. The announcement can be recorded directly on the
MessageSaver from a remote phone (see Chapter 3) or downloaded from PhoneTools to the modem.
Click to manually enable or disable
Independent mode.
Select to automatically enable Independent mode
when you exit PhoneTools.
Select to turn on the modem speaker while a caller
is leaving a message, to allow call screening.
Type a four-digit access code to use when retrieving
messages remotely.
To record an announcement from a remote phone, see “Controlling the MessageSaver Remotely” in Chapter 3. To record an announcement in PhoneTools for downloading to the MessageSaver, see “Recording an Announcement” in this chapter.
To select an announcement in PhoneTools
1. Open the Independent Mode Configuration dialog box.
2. Click the down arrow in the Announcements box, and select an announcement.
3. Click Download on modem to store the announcement on the MessageSaver.
To use a PhoneTools announcement,
select the announcement from this list,
then click Download on modem.
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7 PhoneTools
Managing Stored Documents: Independent Mode Control Dialog Box
When you start PhoneTools, Independent mode is automatically disabled and the
MessageSaver is controlled by PhoneTools. The following message notifies you if
faxes or voice messages have been received while in Independent Mode:
You can also access the
Independent Mode
Control dialog box from
the PhoneTools Inbox by
clicking
Click OK to access the Independent
Mode Control dialog box.
The Independent Mode Control dialog box enables you to access the documents
(faxes and voice messages) received by the MessageSaver while in Independent mode.
Indicates the percentage and amount of free
memory left on the modem.
Indicates the number of received messages.
New messages are those that haven’t been
copied to PhoneTools.
Click to copy new documents to PhoneTools’
Inbox.
all
Click to copy
Inbox.
Click to clear the modem’s memory.
Caution: All documents stored in the modem’s memory will be deleted, including
those that have not yet been retrieved.
documents to PhoneTools’
.
Managing Stored Documents: Inbox
Documents copied from the modem to PhoneTools using the Download new messages or Download all messages button appear as new documents in PhoneTools’
Inbox.
To view a fax or play back
a message, double-click it
in the document list.
69
Fax Module
Use the Fax module to create, send, receive, and manage faxes.
Thumbnail of the fax being
received or sent.
Click to interrupt a
fax transmission.
Faxing a Document from a Windows Application
Using print capture, you can fax a document directly from the Windows application
in which you’ve created it, without opening PhoneTools.
1. You have just created a document in a Windows application, such as a word
processor, graphic editor, or spreadsheet. To fax the document, keep the application and the document open and select the Print command from the File menu.
Transmission
information.
Displays the Send Fax dialog box.
Displays the Copy from PhoneBook
dialog box.
Displays the Inbox dialog box.
Displays the Outbox dialog box.
2. Select CAPTURE FAX BVRP as the printer driver, then click OK. The Send Fax
dialog box is displayed.
3. In the Recipient(s) section, type the required information or extract it from the
Phone Book by clicking .
4. There are several transmission options. To enable an option, click its button:
Defer call to a later date/time. Open the cover page panel.
Phone card dialing (must be set High quality fax (fine).
up in the General Configuration
dialog box).
5. Click Send to start the transmission.
Faxing a File Directly from PhoneTools
1. In PhoneTools’ fax module, click to display the Send Fax dialog box.
2. In the Recipient(s) section, type the required information or extract it from the
Phone Book by clicking the Copy from Phone Book button .
3. In the Attached Document section, click the Browse button and select the file
to be sent.
4. Select the transmission options you want by clicking the corresponding buttons
(see above).
5. Click Send to start the transmission.
Note: Only graphic files (BMP, PCX, etc.) and ASCII files can be faxed directly. For other formats, use the “Faxing a Document from Any Windows Application” procedure.
Sending a Cover Page
Whatever method you use to prepare and send a fax, you can add a cover page or
even send a cover page on its own.
1. In the Send Fax dialog box, click the Cover Page button to display the cover page
section if it is hidden.
2. In the Model box, select the model of cover page that you want to use.
3. In the Cover Page text box, type the message that you want to appear on your
cover page.
4. Click Send to start the transmission.
MessageSaver User Guide
Adding a Logo to the Cover Page
You can put your own logo on the cover page. The logo should be small in size and
in one of the following graphic formats: BMP, PCX, TIF, DIB, GIF, or DCX.
1. In the Send Fax dialog box, click to display the Logo Management dialog
box.
2. Click the Browse button and select the logo graphic file. The graphic is displayed in the Logo Management dialog box. If the graphic is in color, it is converted to black and white.
3. Click the Preview button
4. Close the preview window, and then click OK to close the Logo Management
dialog box.
Viewing and Printing Faxes
Faxes can be viewed and printed not only from the Inbox and the Outbox, but by
double-clicking the thumbnail view of a transmitted fax in the fax module window.
• To view a fax from either the Inbox or the Outbox, click the View button .
to see how the logo will appear on the cover page.
Your logo is converted to black
and white, then displayed here.
The Image attributes are used
to adjust or center the image
within the area reserved for the
logo on the cover page.
72
• To print a fax, click the Print button in the Inbox, Outbox, or Viewing
window.
• For best printing results, the print resolution should be at least 300 dpi.
• To fit the fax completely onto the page, select a 10% reduction (default setting).
Selects the
page or
group of
pages to be
displayed.
Selects the display
magnification from
12% to 1000%.
Activates or
deactivates the
greyscale mode.
Flips the
image 180°.
Rotates the
image 90°.
Prints the
image.
Inbox and Outbox Management
Inbox Management
All received documents, including voice messages, faxes, and data files, are stored
in the Inbox.
When a document is received, PhoneTools notifies you by displaying a Document(s)
received warning (and emits a beep when this option is selected in the Notifications
dialog box, which can be accessed by clicking the Notifications button in the Com-
munications tab of the General Configuration dialog box.) Notifications are removed when the document or message is played, viewed or printed.
A double-click on a received document displays the document if it is a fax or a data
file. If it is a voice message, then a double-click displays the Voice Player dialog box
and plays the message.
The Inbox can contain up to 1024 documents, which are not limited in size. You
should delete unnecessary documents and files. You can store copies of faxes by
either printing them or by saving them to disk in another directory. Voice messages
can also be saved to disk.
7 PhoneTools
Saves selected documents in
another format.
Displays or
prints the
document.
Click the
heading buttons
to sort the list.
The type and status of a
document are indicated by
icons:
Displays the Send Fax dialog box for
retransmission of the selected document.
Changes the status of the
selected documents.
Deletes the selected documents.
Displays the
file name.
Displays a
reduced view of
the selected fax.
HQ (fine) fax Viewed
Standard fax Printed
Data file Re-sent
Voice message Played
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MessageSaver User Guide
Outbox Management
All transmissions are stored in the Outbox, which acts as a transmission queue. If the transmission runs smoothly, then the document is deleted and the information is recorded in the Send Log.
If a wrong number or other error occurs, the transmission is canceled and the document is retained to allow you to correct the error. To confirm that a document was
sent correctly to a recipient, open the Send Log, where information about past transmissions is available.
If the option Keep finished transmissions is checked on the Communication tab of
the General Configuration dialog box, then transmissions that are added to the
Outbox are not deleted after being transmitted. The Outbox is limited to 256 transmissions. You should delete regularly the documents stored in the Outbox to avoid
reaching this limit.
Displays or prints the document.
Enables you to modify the transmission parameters.
Cancels the selected transmission(s).
Reactivates a canceled transmission.
List of recipients for all pending
or canceled transmissions.
Shows why the transmission was canceled.
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Phone Book
The Phone Book stores the name, the address, and the phone, fax, and modem
numbers for each recipient.
To open the Phone Book, click Menus, then click PhoneBook.
Search for a record. Select and deselect all records.
Import records.
Delete selected records.
7 PhoneTools
New record.
Save changes.
Save new record.
Select / deselect
record.
Creating New Records
When you first access the Phone Book, it is empty.
1. To create a new record, click .
2. Enter the information in the editing area of the record.
3. When you have finished entering information, click to save the new record. If
this icon is grayed out, it means you have not yet entered the minimum information required to complete a record; be sure to enter at least the name.
Importing Existing Records
Displays only the records
beginning with the chosen
letter.
Click in this area to edit
the displayed record.
If records already exist as files structured in a standard database or spreadsheet
format, you can import these records instead of typing them manually. For a detailed explanation on how to use this function, click Help in the Import Records
dialog box.
Selecting Records
There are several ways to select records:
• To make a contiguous selection with the mouse, click the first item to select. Next,
press and hold the SHIFT key, then click the last item to select. All items between
and including the first item and the last item will be selected.
• To make a noncontiguous selection with the mouse, press and hold the CTRL key.
Click any item you want to add to the selection.
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MessageSaver User Guide
• To select records using the keyboard, click the record you would like selected,
then press the spacebar.
Selected records are flagged with a green checkmark.
Tip: Selecting records in the Phone Book, used with the Copy from Phone Book
function, provides a convenient means of carrying out a fax broadcast.
Using the Phone Book for Dialing
Once a recipient has been entered into the Phone Book, you can use the Copy from
Phone Book button in any dialog box that requires you to fill in the recipients fields.
The Copy from Phone Book dialog box is then displayed:
This button extracts the highlighted record and copies the information to the
transmission window where the request came from.
This button extracts the selected records and copies the information to the
transmission window where the request came from. The records should have
been previously selected in the Phone Book.
Displays the record’s contents.
Extracts selected records.
Extracts highlighted record.
Opens an existing
phone book.
Highlighted record.
Selected (checked)
record.
Either phone, fax, or data
numbers will be shown here,
depending on where you
opened the Copy from
Phone Book dialog box from.
Searches for a record.
Deselects all records.
If the request comes from the Send Fax dialog box, and a cover page is used, the
recipients’ names and fax numbers are automatically added to the cover page.
76
Terminal Emulation Module
Using the Terminal Emulation module, you can connect to computers and online
services to retrieve information, send and receive electronic mail, and upload and
download data files.
Opens the Configuration dialog box.
Starting a Modem Connection
7 PhoneTools
Starts a direct connection. This
permits AT commands to be sent
directly to the modem.
Starts a modem connection (see
“Starting a Modem Connection”
on this page).
1. Click in the Terminal main window to access the Terminal connection
dialog box.
2. Enter the phone number of the server you want to connect to, or extract it from
the Phone Book.
3. Select the options to use for the connection.
4. Click OK. A call progress screen is displayed.
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MessageSaver User Guide
Uploading Files to a Remote System
This function can be accessed only during a modem connection.
1. Click
2. Select the file that you want to send.
3. Select the file transfer protocol.
4. Click OK to begin the transfer.
to display the Send files dialog box.
Capturing Information to Disk
This function enables you to capture ASCII text that you exchange with a remote
system and save it to disk as a text file.
1. Click to display the Capture to file dialog box.
2. Specify the file name and location where you want to store the text.
3. Click OK to start capturing your session.
While capture is on, all text information exchanged with the remote system is
saved in the text file.
4. To stop capturing to the file, click again.
78
Data File Transfer
PhoneTools’ file transfer feature lets you automatically send and receive data files
using the Kermit, Xmodem, Ymodem, or Zmodem protocol at the maximum speed
supported by the modems at both ends.
Sending a Data File Automatically
1. From PhoneTools’ main window, click to display the Send File dialog
box.
7 PhoneTools
Opens the Send File dialog box, which allows
you to perform automatic data file transfers.
Opens the Inbox.
2. Type the name and number in the Recipients section, or extract them from the
Phone Book by clicking .
3. In the File to send section, click the Browse button to select the file to be sent.
Several transmission options are available. To enable an option, click the corresponding button:
Defer call to a later date/time.
Phone card dialing (must be set up in the General Configuration)
4. Click Send to start the transmission.
Connection message.Text box.
Sometimes you must log on before transmitting a data file. If this is the case, when
the Sending Data window opens and displays Connected, you may type a message
(10s), click OK to access the text box. There you can type any text needed to log in to
the remote computer.
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MessageSaver User Guide
The file is transmitted automatically. If the recipient uses PhoneTools, the file is added to the PhoneTools Inbox. If not, then the recipient should prepare his communications application to receive using the Zmodem protocol.
If you want to send more than one file in the same transmission, you should use an
archiving utility to “zip” them into one file. This will permit more than one file to be
sent while reducing transmission time.
Receiving a Data File Automatically
Receive mode, speed, and protocol are set in the Communications tab of the
General Configuration dialog box. To receive data files automatically, you should
either:
• set Reception Mode to Data, in which case PhoneTools will only be able to inter-
pret data transmissions, while fax transmissions will not be processed; or
• set Reception Mode to Auto Voice/Fax/Data so that PhoneTools will automatical-
ly interpret and process the incoming call.
Protocol is the default file transfer protocol used for incoming data transmissions.
Zmodem, the default selection, is the most popular file transfer protocol.
To access received data files, click .
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Appendixes
MessageSaver User Guide
Appendix A: Regulatory Compliance
FCC Part 68 Telecom
1. This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains,
among other information, the FCC registration number. This information must
be provided to the telephone company.
2. The suitable USOC jack (Universal Service Order Code connecting arrangement)
for this equipment is shown below. If applicable, the facility interface codes
(FIC) and service order codes (SOC) are shown.
3. An FCC-compliant telephone cord and modular plug is provided with this
equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant. See installation instructions for details.
4. The ringer equivalence number (REN) is used to determine the number of devices that may be connected to the telephone line. Excessive RENs on the telephone
line may result in the device not ringing in response to an incoming call. In
most, but not all, areas the sum of the RENs should not exceed 5.0. To be certain
of the nuber of devices that may be connected to the line, as determined by the
total RENs, contact the local telephone company.
5. If this equipment causes harm to the telephone network, the telephone company
will notify you in advance that temporary discontinuance of service may be required. But if advance notice is not practical, the telephone company will notify
you as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
6. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to
make necessary modifications in order to maintain uninterrupted service.
7. If trouble is experienced with this equipment (the model of which is indicated
below) please contact Multi-Tech Systems, Inc. at the address shown below for
details of how to have repairs made. If the trouble is causing harm to the telephone network, the telephone company may request you remove the equipment
from the network until the problem is resolved.
8. No repairs are to be made by you. Repairs are to be made only by Multi-Tech
Systems or its licensees. Unauthorized repairs void registration and warranty.
9. This equipment should not be used on party lines or coin lines.
10. If so required, this equipment is hearing-aid compatible.
82
Manufacturer: Multi-Tech Systems, Inc.
Trade Name MessageSaver
Model Number: MT5634MSV
FCC Registration No: AU7USA-24713-M5-E
Ringer Equivalence: 0.3B
Modular Jack (USOC): RJ11C or RJ11W (single line)
Service Center in USA: Multi-Tech Systems, Inc.
Fax Branding Statement
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to
use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains the following information:
• Date and time the message is sent
A Regulatory Compliance
2205 Woodale Drive
Mounds View, MN 55112
(612) 785-3500
(612) 785-9874 Fax
• Identification of the business or other entity, or other individual sending the
message
• Telephone number of the sending machine or such business, other entity, or individual
This information is to appear in a margin at the top or bottom of each transmitted
page or on the first page of the transmission. (Adding this information in the margin
is referred to as fax branding.)
Since any number of fax software packages can be used with this product, the user
must refer to the fax software manual for setup details. Typically the fax branding
information must be entered via the configuration menu of the software.
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MessageSaver User Guide
Canadian Limitations Notice
Notice: The ringer equivalence number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to
a telephone interface. The termination on an interface may consist of any combination
of devices subject only to the requirement that the sum of the ringer equivalence
numbers of all the devices does not exceed 5.
Notice: The Industry Canada label identifies certificated equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Industry Canada label does not
guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment
must also be installed using an acceptable method of connection. The customer
should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be made
by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment or equipment malfunctions
may give the telecommunications company cause to request the user to disconnect
the equipment.
Users should ensure for their own protection that the electrical ground connections
of the power utility, telephone lines and internal metallic water pipe system, if
present, are connected together. This precaution may be particularly important in
rural areas.
Caution: Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician, as appropriate.
International Modem Restrictions
Some dialing and answering defaults and restrictions may vary for international
modems. Changing settings may cause a modem to become non-compliant with national telecom requirements in specific countries. Also note that some software
packages may have features or lack restrictions that may cause the modem to become non-compliant.
Commission Decision CTR21
The equipment has been approved to Commission Decision CTR21 for pan-European single terminal connection to the public switched telephone network (PSTN).
However, due to differences between the individual PSTNs provided in different
countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN network termination point. In the event of problems, you should contact your equipment supplier in the first instance.
84
This equipment is designed to work with PSTN networks that accept analog signals.
Multi-Tech does not currently know of any interoperating difficulties
EMC and Safety Compliance
The CE mark is affixed to the enclosed MultiTech product to confirm compliance
with the following European Community Directives:
• Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws
of Member States relating to electromagnetic compatibility;
and
• Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the
laws of Member States relating to electrical equipment designed for use within
certain voltage limits;
and
• Council Directive 98/13/EC of 12 March 1998 on the approximation of the laws
of Member States concerning telecommunications terminal and Satellite earth
station equipment.
New Zealand Telecom Warning Notice
A Regulatory Compliance
Use of pulse dialing, when this equipment is connected to the same line as other
equipment, may give rise to ‘bell tinkle’ or noise and may also cause a false answer
condition. Should such problems occur, the user should NOT contact the Telecom
Faults Service.
The preferred method of dialing is to use DTMF tones, as this is faster than pulse
(decadic) dialing and is readily available on almost all New Zealand telephone exchanges.
Warning Notice: No '111' or other calls can be made from this device during a mains
power failure.
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MessageSaver User Guide
86
B Technical Specifications
Appendix B: Technical Specifications
Your MessageSaver modem meets the following specifications:
Trade Name MessageSaver™
Model Number MT5634MSV
Client-to-Server V.90 orK56flex speeds when accessing an ISP type V.90 or
Data Rates K56flex server (actual speed depends on server capabilities
and line conditions) *
Client-to-Client 33,600, 31,200, 28,800, 26,400, 24,000, 21,600, 19,200, 16,800,
Data Rates 14,400, 12,000, 9600, 7200, 4800, 2400, 1200, 0-300 bps
Fax Data Rates 14,400, 9600, 7200, 4800, 2400, 300 bps
Data Format Serial, binary, asynchronous
Modem Compatibility ITU-T V.90; K56flex; ITU-T V.34 enhanced, V.32bis, V.32,
V.22bis, V.22; Bell 212A and 103/113; ITU-T V.29, V.42,
V.42bis; ITU-T V.21 & V.23 in international versions
Fax Compatibility ITU-T Group 3, Class 1 and 2, T.4, T.30, V.21, V.27ter, V.29,
V.17, and TIA/EIA TR29.2
Voice Compatiblity TIA/EIA IS-101
Video Compatiblity ITU-T V.80 for H.324 video conferencing
Error Correction ITU-T V.42 (LAP-M or MNP 3–4)
Data Compression ITU-T V.42bis (4:1 throughput), MNP 5 (2:1 throughput)
Speed Conversion Serial port data rates adjustable to 300, 1200, 2400, 4800,
9600, 19,200, 38,400, 57,600, 115,200, and 230,400 bps
Mode of Operation Fax online modes; full duplex over dial-up lines; AT and
AT+V command modes supporting answering machine and
voice mail functions
Flow Control XON/XOFF (software), RTS/CTS (hardware)
Intelligent Features Plug and play; fully AT command compatible; autodial, re-
dial, repeat dial; pulse or tone dial; dial pauses; auto answer; caller ID; EIA extended automode; adaptive line
probing; automatic symbol and carrier frequency during
start-up, retrain, and rate renrgotiation; DTMF detection;
call status display, auto-parity and data rate selections; keyboard-controlled modem options; non-volatile memory; onscreen displays for modem option parameters; command
lines of up to 40 characters each; help menus; remote configuration; DTR dialing; callback security; 11-bit support.
Command Buffer 40 characters
*Though this modem is capable of 56K bps download performance, line impairments, public
telephone infrastructure and other external technological factors currently prevent maximum 56K bps connections.
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MessageSaver User Guide
Data Modulation FSK at 300 bps, PSK at 1200 bps, QAM at 2400, 4800, and
Fax Modulation V.21 CH2 FSK at 300 bps (half duplex)
Carrier Frequencies 1600, 1646, 1680, 1800, 1829, 1867, 1920,
ITU-T V.34 1959, 2000 Hz
Carrier Frequencies 1800 Hz
ITU-T V.32bis/V.32
Carrier Frequencies Transmit originate: 1200 Hz
V.22bis/V.22 or Transmit answer: 2400 Hz
Bell 212A Standard Receive originate: 2400 Hz
(2400 & 1200 bps) Receive answer: 1200 Hz
Carrier Frequencies Transmit originate: 390 Hz mark
ITU-T V.23 450 Hz space
(1200 bps) Receive originate: 1300 Hz mark
9600 bps (non-trellis), QAM with trellis-coded modulation
(TCM) at 9600, 12,000, 14,400, 16,800, 19,200, 21,600, 24,000,
26,400, 28,800, 31,200, 33,600, and 56,000 bps
V.27ter DPSK at 4800 and 2400 bps
V.29 QAM at 9600 and 7200 bps
V.17TCM at 14400, 12000, 9600, and 7200 bps
2100 Hz space
Transmit answer: 1300 Hz mark
2100 Hz space
Receive answer: 390 Hz mark
450 Hz space
Carrier Frequencies Transmit originate: 980 Hz mark
ITU-T V.21 1180 Hz space
(0–300 bps) Receive originate: 1650 Hz mark
1850 Hz space
Transmit answer: 1650 Hz mark
1850 Hz space
Receive answer: 980 Hz mark
1180 Hz space
Carrier Frequencies Transmit originate: 1270 Hz mark
Bell 103/113 1070 Hz space
(0–300 bps) Receive originate: 2225 Hz mark
2025 Hz space
Transmit answer: 2225 Hz mark
2025 Hz space
Receive answer: 1270 Hz mark
1070 Hz space
Fax Carrier V.21 Ch2 (half duplex):
Frequencies 1650 Hz mark, 1850 HZ space for transmit
originate
1650 HZ mark, 1850 Hz space for transmit
answer
V.27ter: 1800 Hz originate/answer
V.29 QAM: 1800 Hz originate/answer
V.17 TCM: 1800 Hz originate/answer
88
Transmit Level -11 dBm (dial-up)
B Technical Specifications
Frequency Stability ±0.01%
Receiver Sensitivity -43 dBm under worst-case conditions
AGC Dynamic Range 43 dB
Interface EIA RS-232C/ITU-T V.24/V.28
Connectors DB25 RS-232C connector; two RJ-11 phone jacks, power
jack; 1/8-inch stereo speaker jack and microphone jack.
Cables One 14-foot RJ-11 phone cable (USA); country-specific cord
for UK and International models; external power transformer and cord
Note: Any cables connected to the computer should be
shielded to reduce interference.
Diagnostics Power-on self test, local analog loop, local digital loop, re-
mote digital loop.
Indicators LEDs for Transmit Data, Receive Data, Carrier Detect, 56K
bps, 33.6K bps, 14.4K bps, Off Hook, Terminal Ready, Error
Correction, Fax.
Speaker Command-controlled 2-inch speaker for call progress moni-
toring and message playback.
Manual Control Seven front panel membrane pushbuttons
Environmental Temperature range 0°–50°C (32°–120°F); humidity range
20–90% (non-condensing)
Power Requirements 100–130VAC, 50/60 Hz, 5 W; two-prong outlet-mounted
transformer (included); 230V/50 Hz optional (international)
Power Consumption 9 VDC, 300 mA maximum transformer output
Dimensions 10.8 cm wide x 14.8 cm long x 2.9 cm high (4.25" x 5.8" x
1.15")
Weight 224 g (8 oz)
Limited Warranty 10 years in the U.S.A., U.K., Canada, and Mexico; 5 years
elsewhere
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MessageSaver User Guide
90
Appendix C: Loopback Tests
Introduction
Each time you turn on your modem, it performs an automatic self-test to ensure
proper operation. Your modem also has three diagnostic tests: local analog loopback, remote digital loopback, and local digital loopback. These ITU-T V.54 loopback tests isolate telephone circuit and transmission problems.
In a loopback test, data from your computer loops through the circuits of your modem and/or a remote modem before it appears on your monitor. When the loop has
been completed, the data on your PC’s monitor should match the original data.
The local analog loopback test allows you to verify that the modem’s transmitter
and receiver circuits are functioning properly.
The local digital loopback allows you to verify that the local computer or terminal,
the two modems, and the transmission line between them are functioning properly.
The remote digital loopback test allows you to verify that the remote computer or
terminal, the remote modem, the serial ports, the telephone line, and the local modem are functioning properly.
C Loopback Tests
Note: All loopback tests operate at all speeds except 300 bps.
Local Analog Loopback Test (V.54 Loop 3)
In this test, data from your computer or terminal is sent to your modem’s transmitter, converted into analog form, looped back to the modem’s receiver, converted into
digital form, and then sent to your monitor for verification. No connection to the
phone line is required.
AT&T1
CONNECT
UUUUUUUUU
UUU
Digital Analog
Computer or Terminal Local MultiModem
Figure C-1. Local analog loopback test.
Test procedure
1. Connect the modem to your computer. Using your communication program, set
the desired baud rate and go into terminal mode.
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MessageSaver User Guide
2. Type AT&T1 and press ENTER. This places your modem in analog loopback
mode in the originate mode. A CONNECT message should appear on your dis-
play. The modem is now out of command mode and in a pseudo-online mode.
3. Note that the CD LED is on. If you are set for 14,400 bps or higher, a speed LED
should be on. If the CD LED is not on, there is a defect in your modem.
4. Enter characters from your keyboard. For this test, typing multiple uppercase U
characters is a good way to send an alternating test pattern of binary ones and
zeros. The characters entered should be displayed on your monitor. The TD and
RD LEDs should flash when a character is entered.
5. To exit the test, type the escape sequence +++AT and press ENTER. This puts the
modem in online command mode. Then type either AT&T or ATH to return to
command mode.
6. Your modem passes this test if the data received on your monitor are the same as
the data entered from your keyboard. If different data appear on your monitor,
your modem is probably causing the problem, though it could also be your computer. If your modem passes this test, but you are receiving errors while on line,
the remote modem or the phone line could be at fault.
Remote Digital Loopback Test (V.54 Loop 2)
The remote digital loopback test tests the phone lines and the circuits of both your
modem and a remote modem. In this test, your modem must be on line with another
modem that is set up to respond to a request for remote digital loopback. (Note that
some modems might not support remote digital loopback or might have it disabled.)
Data from your computer or terminal is transmitted through your modem and over
the phone line to the remote modem, where it is then looped back to your modem.
AT&T6
OK
UUUUUUUUU
UUUUU
Digital Analog DigitalAnalog
Computer or Terminal Local MultiModem Remote MultiModem Computer or Terminal
Figure C-2. Remote digital loopback test.
Test procedure
AT&T6
OK
92
1. Arrange to have &T6 set on the remote test modem.
2. Open your communications software and go into terminal mode. Type AT and
press ENTER; you should get an OK message. Type AT\N and press ENTER to
disable error correction.
3. Dial the remote modem and establish your online connection.
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