Multi-Tech Systems MT5634MSV User Manual
Model MT5634MSV
Data/Fax/Voice Messaging Modem
User Guide
FCC Part 15
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses,
and can radiate radio frequency energy, and if not installed and used
in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Plug the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC rules. Operation of this device is subject to the following conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
WARNING: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
Industry Canada
This Class B digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du
Reglement sur le matériel brouilleur du Canada.
ii
Model MT5634MSV
Data/Fax/Voice Messaging Modem
User Guide
iii
MessageSaver User Guide
Model MT5634MSV
P/N 88301250 Revision B (5/1/99)
©1999, by Multi-Tech Systems, Inc.
All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed
written permission from Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and
specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes
in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization
of such revisions or changes.
Record of Revisions
Revision Date Description
B 5/1/99 Updated agency information, installation procedures.
Trademarks
MessageSaver, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc.
IBM is a trademark of International Business Machines Corporation. MNP and Microcom Network
Protocol are trademarks of Microcom, Inc. K56flex is a registered trademark of Rockwell International
Corporation and Lucent Technologies Corporation. PhoneTools is a trademark of BVRP Software.
Microsoft, Windows, Windows 95, and Windows NT are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries.
Notice
Though this modem is capable of 56K bps download performance, line impairments, public telephone
infrastructure and other external technological factors currently prevent maximum 56K bps connections.
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112 U.S.A
(612) 785-3500 or (800) 328-9717
Fax (612) 785-9874
Fax-Back Service (612) 717-5888
Technical Support (800) 972-2439
BBS (612) 785-3702 or (800) 392-2432
Internet http://www.multitech.com
iv
Chapter 1: Introduction
Introduction ............................................................................................................................. 2
Product Description................................................................................................................ 2
What Is in Your Modem Package? ....................................................................................... 3
How to Get a Copy of Your User Guide ............................................................................. 3
Related Manuals ..................................................................................................................... 3
Chapter 2: Quick Start
Introduction ............................................................................................................................. 6
What You Will Need ..............................................................................................................6
We supply ......................................................................................................................... 6
You supply ....................................................................................................................... 6
Safety Warnings ...................................................................................................................... 6
Step 1: Mount the Feet............................................................................................................ 7
Step 2: Select Stereo or Mono Speaker ................................................................................. 7
Opening the Modem ....................................................................................................... 7
Changing the Speaker Jumper ....................................................................................... 8
Step 3: Connect the Modem to Your System ...................................................................... 9
RS232 Connection ............................................................................................................ 9
Line Connection ............................................................................................................... 9
Phone Connection.......................................................................................................... 10
Microphone Connection ............................................................................................... 10
Speaker Connection....................................................................................................... 10
Power Connection ......................................................................................................... 10
Power-On Test ............................................................................................................... 10
Step 4: Install the Modem in Windows ............................................................................. 11
Adding the Modem to Windows ................................................................................ 11
Removing Your Old Modem from Windows............................................................ 11
Step 5: Install and Configure Your Software .................................................................... 12
Step 6: Call the Multi-Tech BBS .......................................................................................... 13
PhoneTools ..................................................................................................................... 13
Windows HyperTerminal ............................................................................................ 14
Windows Terminal ........................................................................................................ 15
Step 7: Send a Fax ................................................................................................................. 16
PhoneTools ..................................................................................................................... 16
Microsoft Fax .................................................................................................................. 16
References .............................................................................................................................. 17
Contents
Chapter 3: MessageSaver Operation
Introduction ........................................................................................................................... 20
PhoneTools Features ............................................................................................................ 20
Independent Mode Functions ............................................................................................. 20
Recording and Downloading an Announcement ............................................................ 21
Independent Mode Operation in PhoneTools .................................................................. 22
Independent Mode Configuration Dialog Box .......................................................... 22
Independent Mode Control Dialog Box ..................................................................... 23
Independent Mode Operation Using the Front Panel ..................................................... 24
Control Buttons .............................................................................................................. 24
Indicator Lights .............................................................................................................. 25
Answering a Call with the Speakerphone ................................................................. 26
Playing Voice Messages ................................................................................................ 26
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MessageSaver User Guide
Stopping the Play of Voice Messages ......................................................................... 26
Listening to the Next Voice Message .......................................................................... 26
Listening to the Previous Voice Message ................................................................... 26
Erasing a Voice Message During Replay ................................................................... 26
Adjusting Speaker Volume .......................................................................................... 26
Using the MessageSaver in Speakerphone Mode ..................................................... 27
Remote Control ..................................................................................................................... 27
Controlling the MessageSaver Remotely ................................................................... 27
Activating Independent Mode Remotely .................................................................. 28
Chapter 4: AT Commands, S-Registers & Result Codes
AT Commands ...................................................................................................................... 30
AT Command Summary ..................................................................................................... 31
S-Registers.............................................................................................................................. 42
Result Codes .......................................................................................................................... 45
Chapter 5: Remote Configuration
Introduction ........................................................................................................................... 48
Basic Procedure ..................................................................................................................... 48
Setup ....................................................................................................................................... 48
Changing the Setup Password ..................................................................................... 48
Changing the Remote Escape Character .................................................................... 49
Chapter 6: Solving Problems
Introduction ........................................................................................................................... 52
None of the Indicators Light ............................................................................................... 52
The Modem Does Not Respond to Commands ............................................................... 53
The Modem Dials But Cannot Connect ............................................................................. 54
The Modem Disconnects While Online ............................................................................. 55
The Modem Cannot Connect When Answering .............................................................. 56
File Transfer Is Slower Than It Should Be ......................................................................... 56
Data Is Being Lost ................................................................................................................. 56
There Are Garbage Characters on the Monitor ................................................................ 57
The Modem Doesn’t Work with Caller ID ........................................................................ 57
Fax and Data Software Can’t Run at the Same Time ...................................................... 57
Chapter 7: PhoneTools
Introduction ........................................................................................................................... 60
Installing PhoneTools ...........................................................................................................60
Using PhoneTools’ Status Bar ............................................................................................. 61
Phone Module ....................................................................................................................... 61
Making a Phone Call ..................................................................................................... 61
Using the Speakerphone ............................................................................................... 62
Making Quick Dial Entries ........................................................................................... 62
Voice Module ........................................................................................................................ 63
Activating and Deactivating Answerphone .............................................................. 63
Setting up Answerphone .............................................................................................. 63
Setting Up the Answer Only Mode............................................................................. 64
Setting Up the Answer/Record Mode ....................................................................... 64
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Contents
Listening to Received Messages from a Remote Phone ........................................... 65
Listening to Received Messages in PhoneTools ........................................................ 65
Recording an Announcement ...................................................................................... 66
Changing Recording Parameters ................................................................................ 66
Independent Mode ............................................................................................................... 67
How Does It Work? ....................................................................................................... 67
Configuring and Controlling Independent Mode Operation ................................. 67
Activating and Configuring Independent Mode ...................................................... 68
Selecting an Announcement ........................................................................................ 68
Managing Stored Documents: Independent Mode Control Dialog Box ............... 69
Managing Stored Documents: Inbox .......................................................................... 69
Fax Module ............................................................................................................................ 70
Faxing a Document from a Windows Application ................................................... 70
Faxing a File Directly from PhoneTools ..................................................................... 71
Sending a Cover Page ................................................................................................... 71
Adding a Logo to the Cover Page ............................................................................... 72
Viewing and Printing Faxes ......................................................................................... 72
Inbox and Outbox Management ......................................................................................... 73
Inbox Management ....................................................................................................... 73
Outbox Management .................................................................................................... 74
Phone Book ............................................................................................................................ 75
Creating New Records .................................................................................................. 75
Importing Existing Records ......................................................................................... 75
Selecting Records ........................................................................................................... 75
Using the Phone Book for Dialing ............................................................................... 76
Terminal Emulation Module............................................................................................... 77
Starting a Modem Connection ..................................................................................... 77
Uploading Files to a Remote System .......................................................................... 78
Capturing Information to Disk .................................................................................... 78
Data File Transfer ................................................................................................................. 79
Sending a Data File Automatically ............................................................................. 79
Receiving a Data File Automatically .......................................................................... 80
Appendix A: Regulatory Compliance
FCC Part 68 Telecom ............................................................................................................ 82
Fax Branding Statement ....................................................................................................... 83
Canadian Limitations Notice .............................................................................................. 84
International Modem Restrictions ...................................................................................... 84
Commission Decision CTR21.............................................................................................. 84
EMC and Safety Compliance .............................................................................................. 85
New Zealand Telecom Warning Notice ............................................................................ 85
Appendix B: Technical Specifications
Appendix C: Loopback Tests
Introduction ........................................................................................................................... 91
Local Analog Loopback Test (V.54 Loop 3) ...................................................................... 91
Remote Digital Loopback Test (V.54 Loop 2) ................................................................... 92
Local Digital Loopback Test (V.54 Loop 2) ....................................................................... 93
.................................................................................. 87
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MessageSaver User Guide
Appendix D: Warranty, Service, and Technical Support
Limited Warranty ................................................................................................................. 95
Service .................................................................................................................................... 95
Technical Support ................................................................................................................. 96
Online Warranty Registration ............................................................................................. 96
The Multi-Tech BBS ..............................................................................................................96
To Log on to the Multi-Tech BBS ................................................................................ 96
To Download a File ....................................................................................................... 96
About the Internet ................................................................................................................ 97
Modem Accessories .............................................................................................................. 98
About the Multi-Tech Fax-Back Service ............................................................................ 98
Appendix E: Upgrade Procedures
Introduction ........................................................................................................................... 99
Upgrade Overview ............................................................................................................... 99
Step 1: Identify the Modem Firmware ............................................................................... 99
Step 2: Identify the Current Firmware Version .............................................................. 100
Multi-Tech Web Site .................................................................................................... 100
Multi-Tech BBS ............................................................................................................ 100
Step 3: Download the Upgrade File ................................................................................. 101
Multi-Tech Web Site .................................................................................................... 101
Multi-Tech BBS ............................................................................................................ 101
Step 4: Extract the Upgrade Files...................................................................................... 101
Step 5: Clear Your Stored Paramenters ........................................................................... 101
Step 6: Upgrade the Modem’s Firmware ........................................................................ 102
Step 7: Restore Your Parameters ...................................................................................... 102
Index
..................................................................................................................................................................... 103
viii
1
Introduction
MessageSaver User Guide
Introduction
Congratulations on your purchase of a Multi-Tech MessageSaver! You have acquired
one of the finest intelligent data/fax/voice messaging modems available today from
one of America’s oldest and most respected modem manufacturers. This owner’s
manual will help you install, configure, test and use your modem.
Product Description
Unlike most modems, the MessageSaver can receive and store voice and fax messages when your computer is off or the bundled communication software is not running, making it the ideal modem for the small office or home office. The MessageSaver
is fully compatible with Windows 3.1, Windows 95, Windows 98, and Windows NT.
Using the included software, you can retrieve stored messages, faxes, and telephone
numbers (telephone number retrieval requires Caller ID service), retrieve configuration and systems messages, and print a received fax.
The MessageSaver supports both the K56flex™ and the ITU-T V.90 protocols, both of
which enable Internet connections at data rates up to 56K bps* over standard telephone lines. Using these protocols, Internet service providers (ISPs) are able to send
data downstream to your computer at high speeds because data on the telephone network typically is converted from digital to analog only once before it reaches your
modem. Upstream transmissions, and transmissions between client modems, are limited to data rates of 33.6K bps, as are downstream transmissions that are converted
more than once on the telephone network.
The MessageSaver is Plug and Play-capable. It offers interactive automatic dialing
and command mode configuration. It stores up to three telephone numbers or command strings of up to 40 characters each in nonvolatile memory. The modem pulseor tone-dials, and it recognizes dial tones and busy signals for reliable call-progress
detection. It also has AT&T calling card tone detection, DTR dialing, Caller ID (if
you have a Caller ID subscription from your telephone company), and incorporates
self-resetting lightning protection. Serial port speeds can be set to 230,400 bps. The
MessageSaver is a full-duplex intelligent modem with V.42 error correction; V.42bis
data compression;and V.17 (14,400 bps), Class 1 and 2, and Group 3 fax capabilities.
It is FCC-registered for connection without notification to the telephone company.
*Though this modem is capable of 56K bps download performance, line impairments, public
telephone infrastructure, and other external technological factors currently prevent maximum 56K bps connections.
2
What Is in Your Modem Package?
Your modem package has several components. Please make sure you have them all
before trying to operate your modem. Your package should include:
A MessageSaver modem
•
A DC power supply
•
A set of four plastic feet
•
A modular telephone cable
•
A printed Quick Start Guide
•
An installation disk
•
A compact disc containing PhoneTools data, fax, voice, and messaging software,
•
the MessageSaver User Guide, and other programs
If any of these items are missing, please contact Multi-Tech Systems or your dealer/
distributor (see Appendix D for information on contacting Multi-Tech via telephone,
fax, bulletin board service, CompuServe, and the Internet).
How to Get a Copy of Your User Guide
1 Introduction
The Multi-Tech Web site always has the latest version of the MessageSaver User
Guide in Adobe Acrobat format. You can download it at no charge from http://
www.multitech.com/support/manuals/.
To view or print the User Guide you must have a copy of Adobe Acrobat Reader 3.0
or higher installed on your computer. You can download a free copy of Adobe Acrobat Reader from either the Adobe Web site at http://www.adobe.com/prodindex/acrobat/
readstep.html or the Multi-Tech Web site at http://www.multitech.com/support/manuals/.
Related Manuals
The following manuals are available from the Multi-Tech World Wide Web and FTP
sites.
82039200 Voice +V Commands Developer’s Kit
82076200 MT56XX Fax Class 1 Developer’s Guide
82006502 Fax Class 2 Developers’s Kit
http://www.multitech.com/support/manuals/82039200.pdf
ftp://ftp.multitech.com/manuals/pdf/developers%20kits/5600fax.pdf
ftp://ftp.multitech.com/manuals/pdf/developers%20kits/82006502.pdf
3
MessageSaver User Guide
4
2
Quick Start
MessageSaver User Guide
Introduction
We know you are eager to get your MessageSaver up and running, so we’ll show
you step-by-step how to set it up, check it out, and make your first calls.
What You Will Need
Before starting, please make sure you have everything you need:
We supply
4
A MessageSaver data/fax/voice messaging modem
4
A DC power supply module
4
A set of four plastic feet
4
A modular telephone cable
4
An MT5634MSV setup disk
4
A Quick Start Guide
4
A compact disc containing PhoneTools data, fax, voice, and messaging software,
the MessageSaver User Guide, and other programs
You supply
4
A computer with an unused serial port
4
A shielded RS-232 serial cable with a male DB-25 connector on one end and a
connector to match your computer’s serial port on the other end
4
A nearby AC power outlet
4
A nearby telephone line jack
4
An optional PC stereo microphone
4
An optional headset, amplified speaker, or sound card with speakers
4
For connecting to a sound card, an optional male-to-male stereo patch cord with
1/8-inch mini plugs
Safety Warnings
• Use this product only with UL- and CUL-listed computers.
• To reduce the risk of fire, use only 26 AWG or larger telephone wiring.
Never install telephone wiring during a lightning storm.
•
Never install a telephone jack in a wet location unless the jack is specifically de-
•
signed for wet locations.
Never touch uninsulated telephone wires or terminals unless the telephone line
•
has been disconnected at the network interface.
Use caution when installing or modifying telephone lines.
•
Avoid using a telephone (other than a cordless type) during an electrical storm;
•
there is a risk of electrical shock from lightning.
Do not use a telephone in the vicinity of a gas leak.
•
6
Step 1: Mount the Feet
The modem comes with a strip of self-adhesive plastic feet, which you can optionally mount on the bottom of the modem. To install the feet, simply peel them from
their paper strip and press them into the recesses on the bottom of the modem.
Figure 2-1. Mounting the feet.
2 Quick Start
Step 2: Select Stereo or Mono Speaker
If you want to connect a monophonic external speaker to the MessageSaver, you
must open the modem case and change a jumper. If you want to connect a stereo external speaker or sound card, or to have no external sound connection at all, you
may skip this step and proceed to Step 3.
Caution: The circuit board can be harmed by static electricity. Before you open the
case, touch a grounded object such as a water faucet to discharge any static electricity in your body, then touch the metal shell of the modem’s RS232 connector to ensure that there is no voltage difference between you and the modem.
Warning: The following procedure must be performed by authorized service personnel.
Opening the Modem
1. If the modem is connected, turn it off and remove all connecting cables, including power and line cables.
2. Turn the modem over.
3. On the bottom of the modem are two screws that hold the case together. Remove both screws and set them aside.
4. Turn the modem over again.
5. Remove the top part of the modem case.
6. To close the modem, reverse steps 1–5.
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MessageSaver User Guide
Figure 2-2. Location of speaker jumper.
J8 Speaker Mode
Closed: Stereo (default)
Open: Mono
J8
Changing the Speaker Jumper
The speaker jumper (J8) is next to the external speaker jack (see Figure 2-2).
• To use the MessageSaver with a monophonic external speaker, remove the
jumper plug from the J8 jumper pins. You can store it by placing it on one
jumper pin.
• To use the MessageSaver with a stereo speaker or sound card, place the jumper
plug on both pins of the J8 jumper. This is the factory default position.
8
Step 3: Connect the Modem to Your System
Placing the modem in a convenient location, connect it to your computer’s serial
port, to the telephone line, to AC power, and, optionally, to your telephone. You can
also optionally connect it to a microphone and a speaker or sound card.
Note: Do not connect the modem to power until you have made all other connections.
PWR RS232 PHONE LINE
2 Quick Start
Figure 2-3. Modem connections.
RS232 Connection
Plug one end of the serial cable into the RS232 connector on the modem, and the
other end into a serial port connector on your computer, such as COM1 or COM2.
Line Connection
Plug one end of the phone cable into the modem’s LINE jack, and the other end into
a phone line wall jack.
Note: The LINE jack is not interchangeable with the PHONE jack. Do not plug the
phone into the LINE jack or the line cable into the PHONE jack.
9
MessageSaver User Guide
Note: The Federal Communications Commission (FCC), Industry Canada, and the
British Approvals Board for Telecommunications (BABT) impose certain restrictions
on equipment connected to public telephone systems. See Appendix A for more information.
Phone Connection
For voice-only calls, you can optionally plug a telephone into the modem’s PHONE
jack.
Microphone Connection
You can optionally plug an unamplified microphone into the MIC jack. The microphone should have a 1/8-inch mini plug. However, this is not necessary for normal
operation, because the MessageSaver has a built-in microphone for hands-free
speakerphone operation.
Speaker Connection
You can optionally use a 1/8-inch-plug male-to-male stereo patch cord to connect
the SPKR jack on the side of the modem to the LINE IN jack on your sound card. If
you do not have a sound card, you can optionally plug an amplified speaker directly
into the SPKR jack.
Power Connection
After you have made all other connections, plug the power supply module into an
AC power outlet or power strip, and then plug the power supply’s cable into the
PWR jack on the modem.
To be able to receive messages at any time, the MessageSaver is always on when it is
plugged in. Do not plug it into the same power strip as the computer, if you use the
power strip switch to turn your computer on and off.
Caution: Use only the power supply supplied with the modem. Use of any other
power supply will void the warranty and could damage the modem.
Power-On Test
When you apply power, the modem performs a diagnostic self-test, indicated by
several indicators flashing for a second or two, after which the 56 indicator lights. If
this does not happen, check that the power supply is solidly connected and the AC
outlet is live. If these measures do not work, see Chapter 6, “Solving Problems.”
10
Note: The MessageSaver is not ready to operate until about 10 seconds after power
is applied. Do not attempt to use it until then.
Step 4: Install the Modem in Windows
If you use Windows 95, Windows 98, or Windows NT 4.0, you must install the modem in the operating system. (If you use Windows 3.1 or another operating system, go to Step 5.)
Adding the Modem to Windows
1. Make sure your modem is connected properly, then turn on your computer.
Windows should detect your new modem and open the Install New Modem
wizard.
Note: If Windows cannot detect your modem, your modem may be unplugged,
it may be plugged into the wrong connector on your computer, or the serial cable
may be faulty. See “None of the LEDs Light When the Modem Is Turned On” and
“The Modem Does Not Respond to Commands” in Chapter 6, “Solving Problems.”
2. In the Install New Modem wizard, select Don’t detect my modem; I will select
it from a list, and then click Next. A dialog box with a list of manufacturers and
a list of modem models appears.
2 Quick Start
3. Insert the MT5634MSV setup disk into your floppy drive, and click Have Disk.
4. In the Install from Disk dialog box, select the drive the installation disk is in
and click OK.
5. A list of modems appears. Select your modem from the list, and then click Next.
6. Select the port the modem is connected to, and then click Next.
7. Windows installs and configures the modem.
8. Click Finish to exit.
Removing Your Old Modem from Windows
When your new modem replaces another modem, the old modem installation remains in Windows after you install the new modem, and the old modem is still selected in HyperTerminal and other Windows applications. Although you can change
the application connection descriptions one at a time, it is easier to force Windows
applications to use the new modem by removing the old modem from Windows.
1. Click the Start button, point to Settings, and click Control Panel.
2. Double-click the Modems icon to open the Modems Properties dialog box.
3. In the list box, select the old modem.
4. Click Remove, then click Close.
5. The next time you dial a HyperTerminal connection, it will select your new modem and ask you to confirm the selection.
11
MessageSaver User Guide
Step 5: Install and Configure Your Software
You must have communication software installed in your computer to use the MessageSaver. If you wish to use communication software that is already installed, you
should reconfigure it for your new modem; otherwise, install the PhoneTools program provided with the modem. PhoneTools must be installed if you want the MessageSaver to store incoming voice messages and faxes. (See Chapter 7.)
1. Turn on your computer and run your communication software.
2. Find the dialog box or menu that lets you select your modem. (In Windows Terminal select Settings | Modem Commands; in HyperTerminal select File |
Properties | Phone Number; and in PhoneTools select Configure | Hardware
Configuration | Select Modem.
3. Choose your modem from the software’s modem list. If it isn’t listed, choose a
generic modem and modify the settings as necessary.
4. Change the modem initialization string, if necessary. The factory default configuration works well for most purposes. To load the factory default configuration,
use AT&F. To load a custom configuration that was saved using the &W command, use ATZ. Note that the Z command must be in a command string by itself. For a Macintosh, the initialization string should include the &D0 command.
If you do not want the modem to always answer the phone, add S0=0 to the
string. To use Caller ID with the modem, add S0=2 to the string (Caller ID information is sent between the first and second rings, so the phone must ring at least
twice before the modem picks up the line). Depending on the software, you
might have to end the string with a carriage return character (^M).
Note: To change the modem’s default configuration, type new commands in the
software’s terminal window, adding the &W command to store them in the modem’s nonvolatile memory. For instance, to create a default configuration for a
Macintosh computer that turns off autoanswer, type AT&F&D0S0=0&W. The
new configuration loads automatically whenever the modem is turned on or receives the ATZ command.
5. Select the port the modem is connected to (normally COM1 or COM2).
6. Select your serial port speed. This can be labeled “maximum speed,” “DTE
bps,” or “baud rate.” Ideally, if you use data compression, you should set your
serial port baud rate to four times the modem’s maximum transmission speed or
faster; however, few files can be compressed enough to require speeds that high,
and not all serial ports can handle speeds that high. Set the serial port baud rate
to 115,200 bps if your computer has a high speed serial port with a 16550AFN
UART or equivalent and Windows 95 or NT 4.0, or set it to 57,600 bps if it has
Windows 3.1x. If you have an older computer with a 14550 UART, set it to
19,200 bps. Older Macintosh computers can use a serial port baud rate of 57,600
bps; newer ones can use a serial port baud rate of 115,200 bps or 230,400 bps.
To see what UART your serial port uses if you have Windows 3.1x, in Program
Manager select File | Run, type MSD, and press ENTER. Select COM Ports to
see the UART type. If you have Windows 95 or 98, select Start | Settings |
Control Panel, and double-click on the Modems icon. In the Modems Properties
dialog box, click the Diagnostics tab, click the port the modem is connected to,
and click More Info to see the UART type. Note that both programs will identify
12
a 14550 UART as an 8250A UART. If you have an 80386 or later computer, your
UART is most likely a 14550 or 16550AFN.
7. If the software has an autobaud selection, make sure it is disabled. Autobaud
applies only to older modems, and can cause problems if enabled.
8. If the software allows you to edit the no-connect messages (NO CARRIER,
BUSY, NO ANSWER, NO DIALTONE), make sure there is no space between
DIAL and TONE in NO DIALTONE.
9. Refer to the software manual or online help for other configuration choices; in
most cases you can accept the default values.
Step 6: Call the Multi-Tech BBS
Test the modem’s data functions by calling the Multi-Tech bulletin board system
(BBS) and downloading REGISTER.DOC, if you have Microsoft Word 6.0 or later, or
REGISTER.TXT if you do not.
2 Quick Start
PhoneTools
1. Click Start; then choose Programs, PhoneTools, and PhoneTools. The PhoneTools main window appears.
2. Click Menus, then click Phonebook. The Phone Book dialog box appears.
3. In the Name line in the Record window, type Multi-Tech BBS.
4. In the Modem line, type 800-392-2432 if you are in North America. Type 612-
785-3702 if you are a local or an international user.
5. Click the Save New Record button and close the dialog box.
6. In the PhoneTools main window, click Terminal, then click the Phonebook button. The Copy from Phone Book dialog box appears.
7. Double-click the Multi-Tech BBS entry. The Terminal connection dialog box
appears with the dialing information for the Multi-Tech BBS filled in.
8. Make any necessary changes to the dialing options and then click OK. PhoneTools dials the Multi-Tech BBS. You will know you have reached a modem by
the harsh sounds of the modem handshake.
9. When the BBS welcome screen appears in the Terminal window, type your first
name, last name, and password following the prompts. If you are a first-time
caller, the BBS asks if your name is spelled correctly. If you answer Y, a questionnaire appears. You must complete the questionnaire to use the BBS on your
first call.
10. Press ENTER until the Main Menu appears. From the Main Menu you have access
to two areas: the Files Menu and News. For help with menu commands, type ?.
11. In the Main Menu, type F and press ENTER to access the Files Menu, then type
D and press ENTER to download.
12. At the prompt, if you have Microsoft Word 6.0 or later, type register.doc and
press ENTER twice. If you do not have Microsoft Word, type register.txt and
press ENTER twice.
13
MessageSaver User Guide
13. Type Z and press ENTER to select the Zmodem transfer protocol.
14. The download begins automatically. As the file is copied to the download folder
selected in the Configuration dialog box of the Terminal window, a dialog box
reports on the progress of the download. If the download fails, your baud rate
may be set too high. Log off, set the COM port baud rate lower, and call again.
15. To log off the BBS, press ENTER, type G for “good-bye,” and press ENTER
twice more.
Windows HyperTerminal
1. Click Start; then choose Programs, Accessories, and HyperTerminal.
2. Start HyperTerminal by double-clicking on the Hypertrm icon. HyperTerminal
asks for the name of the connection.
3. Type Multi-Tech BBS in the Name box and click OK.
4. In North America, type 800 in the Area code box and 392-2432 in the Phone
number box. Local and international users, type 612 in the Area code box and
785-3702 in the Phone number box.
5. Verify that your modem is selected in the Connect using box, then click OK.
6. In the Connect dialog box, click Dialing Properties.
7. Make any necessary changes in the Where I am and the How I dial from this
location boxes. If you must dial 9 to access an outside line, you should type 9 in
both the local and the long distance boxes unless your phone system has a special requirement.
8. Click OK, then click Dial. You will know you have reached a modem by the
harsh sounds of the modem handshake.
9. When the BBS welcome screen appears in the HyperTerminal window, type
your first name, last name, and password following the prompts. If you are a
first-time caller, the BBS asks if your name is spelled correctly. If you answer Y,
a questionnaire appears. You must complete the questionnaire to use the BBS on
your first call.
10. Press ENTER until the Main Menu appears. From the Main Menu you have access
to two areas: the Files Menu and News. For help with menu commands, type ?.
11. In the Main Menu, type F and press ENTER to access the Files Menu, then type
D and press ENTER to download.
12. At the prompt, if you have Microsoft Word 6.0 or later, type register.doc and
press ENTER twice. If you do not have Microsoft Word, type register.txt and
press ENTER twice.
13. Type Z and press ENTER to select the Zmodem transfer protocol.
14. The download begins automatically. As the file is copied to the HyperTerminal
folder, a dialog box reports on the progress of the download. If the download
fails, your baud rate may be set too high. Log off, set the COM port baud rate
lower, and call again.
14
15. To log off the BBS, press ENTER, type G for “good-bye,” and press ENTER
twice more.
16. In the HyperTerminal window, click File, then click Save to save the HyperTerminal connection description.
Windows Terminal
1. Open the Accessories program group and double-click on the Terminal icon.
2. Select the Settings menu and make the following changes:
Phone Number: Type 1-800-392-2432 if you are in North America, or type an
overseas access code and 612-785-3702 if you are outside North America.
Communications: Select the COM port the modem is connected to and change the
following: Baud rate to 19200; Flow control to Hardware; and Carrier Detect to
checked.
Modem Commands: Select MultiTech. If you must dial 9 to get an outside line,
type ATDT9, in the Dial prefix box (include the comma).
3. Click File, then click Save, and save as multibbs.trm.
4. Click Phone, then click Dial to dial the BBS. You will know you have reached a
modem by the harsh sounds of the modem handshake.
5. When the BBS welcome screen appears in the HyperTerminal window, type
your first name, last name, and password following the prompts. If you are a
first-time caller, the BBS asks if your name is spelled correctly. If you answer Y,
a questionnaire appears. You must complete the questionnaire to use the BBS on
your first call.
6. Press ENTER until the Main Menu appears. From the Main Menu you have access
to two areas: the Files Menu and News. For help with menu commands, type ?.
7. In the Main Menu, type F and press ENTER to access the Files Menu, then type
D and press ENTER to download.
2 Quick Start
8. At the prompt, if you have Microsoft Word 6.0 or later, type register.doc and
press ENTER twice. If you do not have Microsoft Word, type register.txt and
press ENTER twice.
9. Type X and press ENTER to select the Xmodem transfer protocol.
10. To begin the download in Terminal, click Transfers, then click Receive binary
file. Next, select the destination directory, type the file name (register.doc or
register.txt), and click OK. If the download fails, your baud rate may be set too
high. Log off, set the COM port baud rate lower, and call again.
11. To log off the BBS, press ENTER, type G for “good-bye,” then press ENTER
twice again.
15
MessageSaver User Guide
Step 7: Send a Fax
To test your modem’s fax capabilities, send the completed registration file that you
downloaded in “Step 6: Call the Multi-Tech BBS” to Multi-Tech or to a fax machine
in your office.
PhoneTools
The following procedure uses the PhoneTools program that is included with your
modem.
1. In the PhoneTools main window, click the Menus button, and then click Phone-
Book.
2. In the Phone Book dialog box, click the Edit New Record button.
3. In the Record box, type Multi-Tech Systems on the Name line, and then type
612-785-9874 on the Fax line.
4. Save the new record and close the Phone Book dialog box.
5. Depending on which version of the registration file you downloaded, use either
Microsoft Word or NotePad to open the registration file.
6. Fill out the registration form and save the file.
Microsoft Fax
7. In the menu bar, click File and then click Print.
8. In the Print dialog box, select CAPTURE FAX BVRP as the printer, and click
OK. The PhoneTools Send Fax dialog box appears.
9. In the Send Fax dialog box, click the Copy from Phonebook button.
10. In the Copy from Phonebook dialog box, double-click on the Multi-Tech Systems entry to copy the Multi-Tech name and fax number into the Send Fax dialog box.
11. Under Options select Cover Page, then type a message in the Cover Page box.
12. Click Send, then click Send in the dialog box that appears. As the fax is transmitted, a progress report and a miniature of the transmitted fax are displayed in
the PhoneTools fax window.
13. Exit PhoneTools when the progress report says the fax has been successfully
sent.
The following procedure uses the Microsoft Fax application that is included with
Windows 95 and Windows 98. Microsoft Fax is installed in Windows 95 as part of the
Microsoft Exchange option. You can use Microsoft Fax either as a stand-alone fax
program or to fax from within another application. In the following procedure you
will test your fax modem by running Microsoft Fax as a stand-alone fax program.
16
1. Depending on which version of the registration file you downloaded, use either
Microsoft Word or NotePad to open the registration file.
2. Fill out the registration form.
3. Save the file and exit Word or NotePad.
2 Quick Start
4. Select Start | Programs | Accessories | Fax | Compose new fax.
5. The Compose New Fax wizard appears. Click Next.
6. If you are sending the registration form to your own fax machine or to another
fax modem in your office, type the destination name and phone number in the
To and Fax # boxes.
If you are sending the registration form to our offices, type Multi-Tech Systems
in the To box, and 612 785-9874 in the Fax # boxes.
7. Click Add to list, then click Next.
8. Pick a cover page, then click Next.
9. Type a subject line (e.g., MessageSaver registration) and a note to go on the
cover page, then click Next.
10. Click Add file. In the Open a file to attach dialog box, select the registration file
and click Open. The registration file is added to the Files to send list box.
11. Click Next, then click Finish.
12. Microsoft Fax opens the registration file in Word or NotePad, prints it to the
Rendering System, then dials the recipient and sends the fax.
13. Exit Microsoft Fax when the Status dialog box says the fax has been successfully
sent.
Other Ways to Access Microsoft Fax
In a Windows 3.1x or Windows 9x application, select Print from the File menu,
•
then select Microsoft Fax as the default printer.
In a Windows 9x application, select Send from the File menu.
•
In Microsoft Exchange, select Compose, then select New fax.
•
References
The World Wide Web is an excellent source of information about modems in general
and modem installation, configuration, and troubleshooting in particular. The following Web sites are good places to start:
• Costmo’s Other Resources Page:
http://modems.rosenet.net/
• Curt’s High Speed Modem Page:
http://elaine.teleport.com/~curt/modems.html
• Data Communications FAQ:
http://www.best.com/~malch/comfaq.html
• Multi-Tech Systems, Inc.:
http://www.multitech.com/
17
MessageSaver User Guide
18
3
MessageSaver
Operation
MessageSaver User Guide
Introduction
Like other modems, the Multi-Tech MessageSaver can operate under the control of a
communication program such as PhoneTools, which is included with the modem.
However, unlike other modems, it can also operate in Independent mode, in which
the MessageSaver can receive and store voice messages and faxes when the computer is off or PhoneTools is not running. This chapter describes how to operate the
MessageSaver in Independent mode.
PhoneTools Features
Using PhoneTools you can:
• Store incoming voice messages and faxes with the computer off (voice messages
have a maximum length of 60 seconds).
• Retrieve stored messages, faxes, and telephone numbers (telephone number retrieval requires Caller ID service from your phone company).
• Specify an access code for remote retrieval of messages.
• Print a received fax (your PC must be powered on and PhoneTools loaded).
• Automatically set the time and date.
Independent Mode Functions
Retrieval of data specific to the modem’s Independent mode operation, such as:
•
• Remaining amount of memory for the storage of received faxes and messages.
• Number of faxes in the modem’s memory.
• Number of voice messages in the modem’s memory.
Retrieval of data specific to each fax or message stored in the modem, such as:
•
• Date and time of reception.
• Length of a voice message or fax in seconds.
• The sender’s Caller ID (if you have Caller ID service).
• The sender’s fax identifier (CSID).
• The number of fax pages.
Retrieval of each file’s data contents.
•
Configuration of Independent mode operation, such as:
•
• Configuration of the modem’s answer mode (no answer, fax, data, or auto
voice, fax, and data).
• Number of rings before answer.
• Status of the speaker during Independent mode communications.
• The local fax identifier (CSID).
• Activation and deactivation of remote message retrieval, and selection of the
remote access code.
20
3 MessageSaver Operation
Download of the greeting message into the modem’s memory.
•
Deletion of messages and faxes in the modem’s memory.
•
Specific configuration tasks:
•
• Recording of the greeting message on the modem’s microphone.
• Playback of the greeting message on the modem’s speaker.
• Playback of the received voice mail on the modem’s speaker.
Recording and Downloading an Announcement
Announcements, or greeting messages, are used to greet and guide the caller. The
MessageSaver has a default announcement loaded in its memory. You can use the
default announcement if it meets your needs, or you can record your own custom
announcements.
To record an announcement
1. In PhoneTools, click the Voice button, and then click the Answerphone Setup
button.
2. In the Answerphone Setup dialog box, click the Choose Greeting Message button to open the Choose an announcement dialog box.
3. In the Record using box, select the record peripheral (Modem or Sound card).
4. Adjust the volume control, and then click the record button to start recording.
The greeting message can be up to 50 seconds in length. Note: The MessageSaver’s microphone is located behind a small hole in the front panel.
5. Click the stop button to stop recording. The Announcement Description dialog
box appears.
6. Type a brief description of the message in the Announcement Description dialog box, and then click OK.
7. To replay the message, click the playback button in the Choose an announce-
ment dialog box.
8. Exit the Choose an announcement dialog box.
To download an announcement to the modem
1. In the PhoneTools main window, click the Configure button, and then click Independent Mode Configuration.
2. In the Independent Mode Configuration dialog box, select a recording from the
Announcements list box, and then click Download on modem to copy it to the
modem.
21
MessageSaver User Guide
Independent Mode Operation in PhoneTools
In PhoneTools, Independent mode control is provided in two dialog boxes: the Independent Mode Configuration dialog box, and the Independent Mode Control dia-
log box. When PhoneTools is running, you can open either dialog box to change
settings, download files, or do any work related to Independent mode.
Independent Mode Configuration Dialog Box
The Independent Mode Configuration dialog box (Figure 3-1) enables you to:
• Turn Independent mode on or off while the PhoneTools is running.
• Specify whether Independent mode should be activated when PhoneTools closes.
• Turn on call screening.
• Specify an access code for remote message retrieval.
• Select and download an Independent mode greeting message to the modem.
• Display which Independent mode greeting message is stored in the modem.
If automatic activation of Independent mode is selected, the settings are uploaded to
the modem when you exit the application. If automatic activation cannot be completed for any reason (e.g., modem not responding, no greeting message specified,
etc.), you are notified so you can return to PhoneTools to fix the problem.
22
Figure 3-1. Independent Mode Configuration dialog box
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