Multi-Tech Systems MT5634IND User Manual

Data/Fax Industrial Temperature Modem

MT5634IND

User Guide

User Guide MT5634IND Data/Fax Industrial Temperature Modem S000369A Rev. A

Multi-Tech Systems, Inc. makes no representations or warranty with respect to the contents hereof and specifically disclaims any implied warranty of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

Revision Date Description

A 01/07/05 Initial release.

Patents

This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794; 5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; 5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425; D353,598; 5,355,365; 5,309,562; 5,301,274. Other patents pending.

Trademarks

Multi-Tech, the Multi-Tech logo, and MultiModem are registered trademarks of Multi-Tech Systems, Inc. All other brand and product names mentioned in this publication are trademarks or registered trademarks of their respective companies.

Technical Support Country By Email By Phone

France: support@multitech.fr (33) 1-64 61 09 81 India: support@multitechindia.com 91 (124) 6340778 U.K.: support@multitech.co.uk (44) 118 959 7774 U.S. and Canada: support@multitech.com (800) 972-2439 Rest of the World: support@multitech.com (763) 717-5863

Internet Address:

World Headquarters

Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, Minnesota 55112 U.S.A. (763) 785-3500 or (800) 328-9717 Fax (763) 785-9874 http://www.multitech.com

http://www.multitech.com

Multi-Tech Systems, Inc. MT5634IND User Guide (S000369A) 2

Table of Contents

Contents

Chapter 1 – Description and Specifications ..............................................................................................................5

Introduction.................................................................................................................................................................5

Safety Warnings .........................................................................................................................................................5

MultiModem Package Contents..................................................................................................................................5

AT Commands............................................................................................................................................................5

Features and Technical Specifications .......................................................................................................................6

Electrical Specifications..............................................................................................................................................7

LED Indicators ............................................................................................................................................................7

RS-232 9-Pin Connector ............................................................................................................................................7

About the Leased-Line Operation Feature .................................................................................................................8

Setup .....................................................................................................................................................................8

Chapter 2 – Installation................................................................................................................................................9

Step 1 – Desktop Placement or Panel-Mounting ........................................................................................................9

Step 2 – Connect the Modem to Your System..........................................................................................................10

For AC Power......................................................................................................................................................10

For DC Power......................................................................................................................................................10

Step 3 – Install the Modem Driver ............................................................................................................................11

Step 4 – Configure the Modem for Your Country or Region .....................................................................................11

Using the Global Wizard......................................................................................................................................11

Using AT Commands ..........................................................................................................................................11

Step 5 – Install Data Communications Software.......................................................................................................12

PhoneTools .........................................................................................................................................................12

Chapter 3 – AT Commands, S-Registers and Result Codes ..................................................................................13

Chapter 4 – Remote Configuration ...........................................................................................................................14

Basic Procedure .......................................................................................................................................................14

Setup ........................................................................................................................................................................14

Changing the Setup Password ............................................................................................................................14

Changing the Remote Escape Character ............................................................................................................14

Chapter 5 – Callback Security...................................................................................................................................15

Changing the Setup Password .................................................................................................................................15

Turning Callback Security On and Off ......................................................................................................................15

Setting Callback Security Message Parity ................................................................................................................16

Assigning Callback Passwords and Phone Numbers ...............................................................................................16

Calling Procedures ...................................................................................................................................................16

Password-Only Callback .....................................................................................................................................16

Number-Entry Callback .......................................................................................................................................17

Extension-Entry Callback ....................................................................................................................................17

Direct Connection ................................................................................................................................................18

Callback Security Commands..............................................................................................................................18

Chapter 6 – Troubleshooting ....................................................................................................................................19

None of the Indicators Light......................................................................................................................................19

The Modem Does Not Respond to Commands ........................................................................................................19

The Modem Cannot Connect When Dialing .............................................................................................................20

The Modem Disconnects While Online.....................................................................................................................21

Modem Cannot Connect When Answering...............................................................................................................21

File Transfer Is Slower Than It Should Be ................................................................................................................21

Data Is Being Lost ....................................................................................................................................................22

There Are Garbage Characters on the Monitor ........................................................................................................22

The Modem Doesn’t Work with Caller ID..................................................................................................................22

Fax and Data Software Can’t Run at the Same Time...............................................................................................22

Appendix A – Flash Upgrade ....................................................................................................................................23

Appendix B – Regulatory Compliance .....................................................................................................................24

Regulatory Compliance Statements .........................................................................................................................24

EMC, Safety, and R&TTE Directive Compliance.................................................................................................24

International Modem Restrictions ........................................................................................................................24

Multi-Tech Systems, Inc. MT5634IND User Guide (S000369A) 3

Table of Contents

Telecom Requirements for the United States......................................................................................................24

Industry Canada ..................................................................................................................................................24

New Zealand Telecom Warning Notice ...............................................................................................................25

South African Statement......................................................................................................................................25

Other ...................................................................................................................................................................25

Appendix C – Multi-Tech Warranty Statement and Product Repair.......................................................................26

Warranty...................................................................................................................................................................26

Product Repair..........................................................................................................................................................26

Repair Procedures for U.S. and Canadian Customers ........................................................................................26

Repair Procedures for International Customers (Outside U.S.A. and Canada) ...................................................27

Repair Procedures for International Distributors..................................................................................................27

Replacement Parts ..............................................................................................................................................27

Index............................................................................................................................................................................28

Multi-Tech Systems, Inc. MT5634IND User Guide (S000369A) 4

Chapter 2 – Installation

Chapter 1 – Description and

Specifications

Introduction

This guide highlights the features and specifications of the MT5634IND modem and shows you how to set up and operate your Multi-Tech MultiModemIND.

Safety Warnings

• Use this product only with UL- and CUL-listed computers (US).

• Never install phone wiring during a lightning storm.

• Never install a phone jack in a wet location unless the jack is specifically designed for wet locations.

• Never touch uninsulated phone wires or terminals unless the phone line has been disconnected at the

network interface.

• Use caution when installing or modifying phone lines.

• Avoid using a phone during an electrical storm; there is a risk of electrical shock from lightning.

• Do not use a phone in the vicinity of a gas leak.

• To reduce the risk of fire, use only 26 AWG or larger telephone line cord.

MultiModem Package Contents

AC-Powered Version

• One MT5634IND industrial data/fax modem

• Two mounting brackets

• RS-232 serial cable

• One RJ-11 phone cable

• One universal power supply with power cord

• One printed Quick Start Guide

• One MT5634IND product CD containing the modem drivers, User Guide, Quick Start Guide, AT

Commands Reference Guide, Fax Commands Reference Guides, Global Wizard software, PhoneTools (a data communications program), and Acrobat Reader

DC-Powered Version

• One MT5634IND industrial data/fax modem

• Two mounting brackets

• RS-232 serial cable

• One RJ-11 phone cable

• One fused power cable

• One printed Quick Start Guide

• One MT5634IND product CD containing the modem drivers, User Guide, Quick Start Guide, Global

Wizard software, PhoneTools (a data communications program), and Acrobat Reader

AT Commands

AT commands and Fax commands for the MT5634IND modem are published in separate Reference Guides included on the MultiModemIND CD and posted on the Multi-Tech Web site.

Multi-Tech Systems, Inc. MT5634IND User Guide (S000369A) 5

Chapter 2 – Installation

play

Features and Technical Specifications

Data Interface Data Rates Server-to-Client Data Rates Client-to-Server Data Rates

Client-to-Client Data Rates Fax Rates

Modem Compatibility

Fax Compatibility

Error Correction Data Compression Flow Control Transmit Level Environmental Mechanical Dimensions & Weight Command Buffer Other Features

Manufacturing Information

Certification EMC Safety Approvals:

Warranty

Serial, Binary, Asynchronous Serial interface supports speeds up to56K 56K speeds when accessing a server (actual speed depends on server capabilities and line conditions) Up to 48Kbps when accessing a V.92 server (actual speed depends on server capabilities and line conditions); otherwise, the same rates as client-to-client data rates apply (see Client-to-Client Data Rates). 33600, 31200, 28800, 26400, 24000, 21600, 19200, 16800, 14400, 12000, 9600, 7200, 4800, 2400, 1200, 0-300 bps 33600, 31200, 28800, 26400, 24000, 21600, 19200, 16800, 14400, 12000, 9600, 7200, 4800, 2400, 300 bps V.92, V.90, V.34, V.32bis, V.32, V.22bis, V.22, Bell 212A and 103/113, V.21, V.23, V.42bis, V.44

ITU-T “Super” Group 3; Class 1.0, 2.0, 2.1; T.4; T.30; V.21; V.27ter; V.29; V.34; V.17;

and TIA/EIA Class 1, 2; TR29.2 V.42 V.44, V.42bis XON/XOFF; hardware (RTS/CTS)

-13 dBm Temperature range -40°C to +85°C

4.3" w x 2.4" h x 0.94" d; 4.2 oz. (11 cm x 6.1 cm x 2.4 cm; 120 g) 60 characters Global approvals in many countries for worldwide use Desktop or panel mounting Industrial chassis (a rugged, water-resistant, industrial chassis made of aluminum) Automatic fallback to slower speeds in noisy line conditions and fall-forward to faster

speeds as conditions improve Fully AT command compatible 2-wire leased-line support Flash memory for easy updates Callback security; Remote configuration Caller ID (in U. S.) Autodial, redial, repeat dial, dial pauses; Pulse or tone dial and touch-tone dial Dial tone and busy signal detection for reliable call progress reporting Nonvolatile memory for storage of custom settings and two telephone numbers Call status display Auto parity and data rate selections On-screen dis Trade Name: MultiModem Model Number: MT5634IND Registration Number: The embedded SocketModem MT5634SMI is the registered

Ringer Equivalence: 0.3B Modular Jack (USOC): RJ11

FCC Part 15 Class B – Emissions for U.S.A. and Canada EN55022 Class B – Emissions for EU countries. Needed for CE marking EN55024 – Immunity for EU countries. Needed for CE marking EN61000-6-2 – Immunity for industrial environments

Safety Certifications:

UL60950-1 – U.S.A. and Canada Safety EN60950-1 – Safety for EU countries. Needed for CE marking GR1089 – Clause 4 NEBS Tested

Reliability: Temperature Range: -40°C to +85°C

EN60068-2-6 – Vibration 10 to 500 Hz sine vibration 5g EN60068-2-30 – Temp/Humidity Damp Heat cycling EN60068-2-1 – Cold (-40°C) EN60068-2-2 – Dry Heat (+85°C) EN60068-2-14 – Change of Temperature (-40°C to +85°C) IEC 68-2-27 – Shock – 3 shocks/3mS duration 50g

5 years

s for modem option parameters

part of this product: AU7USA-25814-M5-E

Multi-Tech Systems, Inc. MT5634IND User Guide (S000369A) 6

Chapter 2 – Installation

Electrical Specifications

Power Consumption

Power Requirements

Typical: 155 mA (.945 W @ 9V DC) 180 mA maximum 155 mA @ 6V DC 96 mA @ 10V DC 68 mA @ 15V DC 54 mA @ 20V DC 38 mA @ 30V DC 30 mA @ 40V DC 26 mA @ 48V DC 6V DC +/- 5% to 48V DC +/- 10%

LED Indicators

LED Description

TD Transmit Data. This LED is lit when modem is transmitting data to another modem. RD Receive Data. This LED is lit when the modem receiving data from another modem. CD Carrier Detect. This LED is lit when the modem detects a valid carrier signal from another modem. It is

on when the modem is communicating with the other modem and off when the link is broken.

TR Terminal Ready. (Also called Data Terminal Ready.) This LED indicates the PC is turned on and ready

to communicate. This LED is lit when a data communications program initializes the modem. It goes off when the communications program disconnects the COM port. When is goes off, a connected modem will disconnect.

PWR Power. This LED Indicates the presence of DC power when lit.

RS-232 9-Pin Connector

Pin Description

1 2 3 4 5 6 7 8 9

DCD RX Data TX Data DTR Ground DSR RTS CTS RI

Multi-Tech Systems, Inc. MT5634IND User Guide (S000369A) 7

Chapter 2 – Installation

About the Leased-Line Operation Feature

The MultiModemIND can be used on a two-wire leased line.

A leased line is a private, permanent telephone connection between two points. Unlike normal dialup connections, a leased line is always active. The modems automatically connect when they are attached to the line and are turned on. Because a leased line is always active, one of the two modems on the line must be configured as the originate modem and the other as the answer modem; however, it does not matter which is which.

In the event of an interruption, leased-line modems automatically reconnect when the data line or power is restored.

Setup

1. Connect a modular telephone cable to the LINE jack. Connect the other end of the cable to a two-wire

lease-line jack or terminals supplied by the telephone company.

2. Turn on the modem.

Multi-Tech Systems, Inc. MT5634IND User Guide (S000369A) 8

Chapter 2 – Installation

Step 1 – Desktop Placement or PanelMounting

The MT5634IND is design to be used on the desktop or to be panel-mounted. For panel-mounting, follow these directions for attaching the mounting brackets:

1. Typically, the modem is mounted against a flat surface with two mounting screws. Drill the mounting holes at

the desired location. The mounting holes must separated by 4 -7/16 inches center-to-center.

2. To attach the brackets to the modem, slide the mounting brackets into the corresponding slots on the back

of the chassis.

3. Attach the modem to the surface with two screws.

Multi-Tech Systems, Inc. MT5634IND User Guide (S000369A) 9

+ 19 hidden pages