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MT5600BL
User Manual
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Multi-Tech Systems MT5600BL, MT5600BA User Manual

Model MT5600BA Model MT5600BL
Data/Fax Modem
User Guide
MultiModemII User Guide
Models MT5600BA and MT5600BL P/N 88302601 Revision B (7/9/99)
written permission from Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and
specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.
Record of Revisions
Revision Date Description
B 7/9/99 Manual revised.
Trademarks
MultiModemII, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc. Adobe and Acrobat are trademarks of Adobe Systems Incorporated. IBM is a trademark of International
Business Machines Corporation. MNP and Microcom Network Protocol are trademarks of Microcom, Inc. K56flex is a registered trademark of Rockwell International Corporation and Lucent Technologies Corporation. Microsoft, Windows, Windows 95, and Windows NT are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. All other brand and product names mentioned in this publication are trademarks or registered trademarks of their respective companies.
Notice
Though these modems are capable of 56K bps download performance, line impairments, public tele­phone infrastructure and other external technological factors currently prevent maximum 56K bps connections.
Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, MN 55112 U.S.A
(612) 785-3500 or (800) 328-9717 Fax (612) 785-9874 Fax-Back Service (612) 717-5888 Technical Support (800) 972-2439 BBS (612) 785-3702 or (800) 392-2432 Internet http://www.multitech.com
ii
FCC Part 15
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equip­ment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Plug the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC rules. Operation of this device is subject to the following conditions: (1) This device may not cause harmful interference, and (2) this device must accept any inter­ference that may cause undesired operation.
WARNING: Changes or modifications to this unit not expressly ap­proved by the party responsible for compliance could void the user’s authority to operate the equipment.
Industry Canada
This Class B digital apparatus meets all requirements of the Canadian Interfer­ence-Causing Equipment Regulations.
Cet appareil numerique de la classe B respecte toutes les exigences du Reglement sur le materiel brouilleur du Canada.
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MultiModemII User Guide
Chapter 1: Introduction
Introduction ............................................................................................................................. 2
Product Description................................................................................................................ 2
Features .................................................................................................................................... 2
What Is in Your Modem Package? ....................................................................................... 4
Related Manuals ..................................................................................................................... 4
Chapter 2: Quick Start
Introduction ............................................................................................................................. 6
What You Will Need ..............................................................................................................6
We supply ......................................................................................................................... 6
You supply ....................................................................................................................... 6
Safety Warnings ...................................................................................................................... 6
Step 1: Connect the Modem to Your System ...................................................................... 7
RS232 Connection ............................................................................................................ 7
Dialup Connection .......................................................................................................... 7
Two-Wire Leased Line Connection............................................................................... 8
Four-Wire Leased Line Connection .............................................................................. 8
Phone Connection............................................................................................................ 8
Power Connection ........................................................................................................... 8
Surge Protectors and Lightning ..................................................................................... 8
Power-On Test ................................................................................................................. 8
Step 2: Install the Modem in Windows ............................................................................... 9
Adding the Modem to Windows .................................................................................. 9
Removing Your Old Modem from Windows.............................................................. 9
Step 3: Install and Configure Your Software .................................................................... 10
Step 4: Call the Multi-Tech BBS .......................................................................................... 11
Trio DataComm ............................................................................................................. 11
Windows HyperTerminal ............................................................................................ 12
Windows Terminal ........................................................................................................ 13
Step 5: Send a Fax ................................................................................................................. 14
Trio Fax ........................................................................................................................... 14
Microsoft Fax.................................................................................................................. 14
References .............................................................................................................................. 15
Chapter 3: Using the Front Panel
Introduction ........................................................................................................................... 18
Modem Configuration ......................................................................................................... 18
LED Indicators ...................................................................................................................... 18
Liquid Crystal Display (LCD) ............................................................................................. 19
Option Selection............................................................................................................. 19
Menu Structure .............................................................................................................. 19
Menu Overview ............................................................................................................. 20
Status Trunk ............................................................................................................ 21
Basic Options Trunk ............................................................................................... 22
Advanced Options Trunk...................................................................................... 23
Remote Configuration Options Trunk................................................................. 24
Diagnostic Options Trunk ..................................................................................... 24
Phone Number Memory Options Trunk............................................................. 25
Caller ID Options Trunk ........................................................................................ 25
Menu Options ................................................................................................................ 26
iv
Status ........................................................................................................................ 26
Basic Options .......................................................................................................... 27
Advanced Options ................................................................................................. 28
Remote Configuration Options ............................................................................ 29
Diagnostic Options ................................................................................................. 30
Phone Number Memory Options ........................................................................ 30
Caller ID Options ................................................................................................... 30
Chapter 4: AT Commands, S-Registers & Result Codes
Introduction ........................................................................................................................... 32
AT Commands ...................................................................................................................... 33
S-Registers.............................................................................................................................. 49
Result Codes .......................................................................................................................... 53
Chapter 5: Remote Configuration
Introduction ........................................................................................................................... 58
Basic Procedure ..................................................................................................................... 58
Setup ....................................................................................................................................... 58
Changing the Remote Configuration Password ....................................................... 58
Changing the Remote Escape Character .................................................................... 59
Contents
Chapter 6: Callback Security
Introduction ........................................................................................................................... 62
Setup Procedures .................................................................................................................. 62
Turning Callback Security On and Off....................................................................... 62
Assigning Callback Passwords .................................................................................... 63
Assigning Callback Phone Numbers .......................................................................... 64
Calling Procedure ................................................................................................................. 65
Callback Security Commands............................................................................................. 65
Chapter 7: Leased Line Operation
Introduction ........................................................................................................................... 70
Two-Wire Setup .................................................................................................................... 70
Four-Wire Setup.................................................................................................................... 71
Dial Backup and Leased Line Restoral .............................................................................. 72
Dial Backup and Leased Line Restoral Setup ................................................................... 72
Chapter 8: Solving Problems
Introduction ........................................................................................................................... 76
None of the Indicators Light ............................................................................................... 76
The Modem Does Not Respond to Commands ............................................................... 77
The Modem Dials But Cannot Connect ............................................................................. 78
The Modem Disconnects While Online ............................................................................. 79
The Modem Cannot Connect When Answering .............................................................. 80
File Transfer Is Slower Than It Should Be ......................................................................... 80
Data Is Being Lost ................................................................................................................. 81
There Are Garbage Characters on the Monitor ................................................................ 81
The Modem Doesn’t Work with Caller ID ........................................................................ 81
Fax and Data Software Can’t Run at the Same Time ...................................................... 82
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MultiModemII User Guide
Appendix A: Regulatory Compliance
FCC Part 68 Telecom ............................................................................................................ 84
Fax Branding Statement....................................................................................................... 85
Canadian Limitations Notice .............................................................................................. 86
International Modem Restrictions...................................................................................... 86
Commission Decision CTR21.............................................................................................. 86
EMC, Safety, and Terminal Directive Compliance .......................................................... 87
New Zealand Telecom Warning Notice ............................................................................ 87
Appendix B: Technical Specifications
.................................................................................. 88
Appendix C: Loopback Tests
Introduction ........................................................................................................................... 91
Local Analog Loopback Test (V.54 Loop 3) ...................................................................... 91
Remote Digital Loopback Test (V.54 Loop 2) ................................................................... 92
Local Digital Loopback Test (V.54 Loop 2) ....................................................................... 93
Back-to-Back Test .................................................................................................................. 94
Appendix D: Warranty, Service, and Technical Support
Limited Warranty ................................................................................................................. 96
Service .................................................................................................................................... 96
Technical Support ................................................................................................................. 97
Online Warranty Registration............................................................................................. 97
The Multi-Tech BBS ..............................................................................................................97
To Log on to the Multi-Tech BBS ................................................................................ 97
To Download a File ....................................................................................................... 97
About the Internet ................................................................................................................ 98
Ordering Modem Accessories ............................................................................................ 99
Appendix E: Upgrading the Modem
Introduction ......................................................................................................................... 100
Upgrade Overview ............................................................................................................. 100
Step 1: Identify the Modem Firmware............................................................................. 100
Step 2: Identify the Current Firmware Version .............................................................. 101
Multi-Tech Web Site .................................................................................................... 101
Multi-Tech BBS ............................................................................................................ 101
Step 3: Download the Upgrade File ................................................................................. 102
Multi-Tech Web Site .................................................................................................... 102
Multi-Tech BBS ............................................................................................................ 102
Step 4: Extract the Upgrade Files...................................................................................... 102
Step 5: Set the Modem to the Factory Defaults .............................................................. 102
Step 6: Upgrade the Modem’s Firmware ........................................................................ 103
Step 7: Restore Your Parameters ...................................................................................... 103
Appendix F: Cable Pinouts
RS-232 Pinouts .................................................................................................................... 104
Leased Line Pinouts ........................................................................................................... 105
vi
Contents
Appendix G: ASCII Character Map
Index
..................................................................................................................................................................... 107
......................................................................................... 106
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MultiModemII User Guide
viii
1
Introduction
MultiModemII User Guide

Introduction

Congratulations on your purchase of the MultiModemII modem. You have acquired one of the finest intelligent data/fax modems available today from one of the world’s oldest modem manufacturers: Multitech Systems, Inc. This user guide will help you install, configure, test and use your modem.

Product Description

The MultiModemII MT5600BA and MT5600BL modems incorporate new modem technologies called K56flex™ and V.90, both of which enable Internet connections at data rates up to 53K bps* over standard telephone lines. These protocols are able to send data downstream to your computer at high speeds by taking advantage of the fact that data on the telephone network normally is converted from digital to analog only once before it reaches your modem. Upstream transmissions and transmissions between client modems are limited to data rates of 33.6K bps, as are downstream transmissions that are converted more than once on the telephone network.
Both models support two-wire leased line operation. The MT5600BL model also supports four-wire leased line operation with dial backup and automatic leased line restoral. Please note that, because leased line operation consists of two client mo­dems connected to each other, the maximum leased line data rate is 33.6K bps.

Features

The MultiModemII offers interactive automatic dialing. You can store four command lines or telephone numbers of up to 30 characters each in the modem’s nonvolatile memory. The modem pulse- or tone-dials, and recognizes dial tones and busy sig­nals for reliable call-progress detection. It can also detect AT&T calling card tones. It is FCC-registered for connection to telephone networks without notification to the telephone company.
The MultiModemII front panel includes a liquid crystal display and four buttons that together can be used to display the current connection status of the modem or to configure the modem. The MultiModemII also can be configured through stan­dard AT commands.
General
• Complies with major ITU-T, TIA, and EIA international standards to ensure com­patibility with other modems.
• Uses DTMF and tone detection to distinguish data and fax calls when used with software that supports these features.
• Supports serial port speeds to 230.4K bps with compatible serial ports
• Supports Caller ID (North American versions only).
• Displays status and configuration information on a front panel LCD.
*Though this modem is capable of 56K bps download performance, line impairments, public
telephone infrastructure, and other external technological factors currently prevent maxi­mum 56K bps connections.
2
1 Introduction
Data
• Supports K56flexTM and ITU-T V.90 speeds plus 33.6K, 31.2K, 28.8K, 26.4K, 24K,
21.6K, 19.2K, 16.8K, 14.4K, 12K, 9.6K, 7.2K, 4.8K, 2.4K, 1.2K, and 0–300 bps.
Note: Under the 56K bps standards, you can asymmetrically download data from an ISP at speeds up to 53K bps, but upload only at speeds up to 33.6K bps. Client­to-client operation, including leased line operation, is also limited to 33.6K bps.
• Supports automatic fallback to slower speeds in noisy line conditions, and fall­forward to faster speeds as conditions improve.
• Supports ITU-T V.42 LAP-M and MNP Class 3 and 4 error correction.
• Supports ITU-T V.42bis (4-to-1) and MNP 5 (2-to-1) data compression.
• Supports both synchronous and asynchronous data transfer.
• Both models support two-wire leased line operation. The BL model also supports
four-wire leased line operation with dial backup and leased line restoral.
• Supports callback security and remote configuration.
• Automatically disables compression when transferring already-compressed files.
• Can autodial, redial, pulse (rotary) and touch-tone dial.
• Detects dial tones and busy signals for reliable call-progress detection.
• Compatible with the standard AT command set used by most communication
programs.
• Supports the H.324 protocol (videophone ready).
• Supports Plug and Play (PnP).
• Can be flash upgraded.
Fax
• Supports V.17, Class 1, Class 2, and Group 3 fax standards, allowing it to commu-
nicate with other fax modems as well as with fax machines.
• Sends and receives faxes from your computer at 14,400 bps, 9600 bps, 7200 bps, 4800 bps, 2400 bps, or 300 bps.
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MultiModemII User Guide

What Is in Your Modem Package?

Your modem package has several components. Make sure you have them all before trying to operate your modem. Your package should include:
• An MT5600BA or MT5600 BL modem A wall mount transformer
•
One (MT5600BA) or three (MT5600BL) modular telephone cables
•
A printed Quick Start Guide
•
This User Guide on disk
•
An installation disk
•
A CD containing Trio data and fax software
•
If any of these items are missing, please contact Multi-Tech Systems or your dealer/dis­tributor (see Appendix D for information on contacting Multi-Tech via telephone, fax, bulletin board service, or the Internet).

Related Manuals

The following manuals are available from the Multi-Tech World Wide Web and FTP sites.
82076200 MT56XX Fax Class 1 Developer’s Guide
ftp://ftp.multitech.com/manuals/pdf/developers%20kits/5600fax.pdf
82006502 Fax Class 2 Developers’s Kit
ftp://ftp.multitech.com/manuals/pdf/developers%20kits/82006502.pdf
4
2
Quick Start
MultiModemII User Guide

Introduction

We know you are eager to get your MultiModemII up and running, so we’ll show you step-by-step how to set it up, check it out, and make your first calls.

What You Will Need

Before starting, please make sure you have everything you need:
We supply
4
An MT5600BA or MT5600 BL modem
4
A wall mount transformer
4
One (MT5600BA) or three (MT5600BL) modular telephone cables
4
Trio communications software
4
A Quick Start Guide
4
This User Guide on disk
4
An installation disk
You supply
4
A computer with an unused serial port
4
A shielded RS-232 serial cable with a male DB-25 connector on one end and a connector to match your computer’s serial port on the other end
4
A nearby AC power outlet
4
A nearby telephone line jack
4
A nearby leased line jack or terminals (optional)

Safety Warnings

• Use this product only with UL- and CUL-listed computers.
• To reduce the risk of fire, use only 26 AWG or larger telephone wiring.
• Never install telephone wiring during a lightning storm.
• Never install a telephone jack in a wet location unless the jack is specifically de-
signed for wet locations.
• Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.
• Use caution when installing or modifying telephone lines.
• Avoid using a telephone (other than a cordless type) during an electrical storm;
there is a risk of electrical shock from lightning.
• Do not use a telephone in the vicinity of a gas leak.
6

Step 1: Connect the Modem to Your System

Turn off your computer. Placing the modem in a convenient location, connect it to your computer’s serial port, to the telephone line, to your leased line, to AC power, and, optionally, to your telephone.
LEASEDLINE
PHONE
VOLUME
EIA RS232C
POWER
2 Quick Start
Figure 2-1. MT5600BL connections.

RS232 Connection

Plug one end of the serial cable into the RS232 connector on the modem, and the oth­er end into a serial port connector on your computer, such as COM1 or COM2.

Dialup Connection

Plug one end of the modular phone cable into the modem’s LINE jack, and the other end into a public switched telephone network (PSTN) wall jack.
Note: The LINE jack is not interchangeable with the PHONE jack. Do not plug the phone into the LINE jack or the line cable into the PHONE jack.
Note: The Federal Communications Commission (FCC), Industry Canada, and the British Approvals Board for Telecommunications (BABT) impose certain restrictions on equipment connected to public telephone systems. See Appendix A for more in­formation.
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MultiModemII User Guide

Two-Wire Leased Line Connection

MT5600BA: Plug one end of a two-wire phone cable into the modem’s LINE jack, and connect the other end to a leased line wall jack or terminals.
MT5600BL: Plug one end of a two-wire phone cable into the modem’s LEASED jack, and connect the other end to a leased line wall jack or terminals.

Four-Wire Leased Line Connection

On an MT5600BL only, plug one end of a four-wire phone cable into the modem’s LEASED jack, and connect the other end to a four-wire leased line wall jack or termi­nals. For dial backup operation, plug one end of the modular phone cable into the modem’s LINE jack, and the other end into a PSTN wall jack.

Phone Connection

For voice-only calls, plug a telephone into the modem’s PHONE jack (optional).

Power Connection

Plug the transformer module into an AC power outlet or power strip. Plug the trans­former module’s cable into the POWER jack on the modem.
Note: Use only the transformer supplied with the modem. Use of any other trans­former voids the warranty and can damage the modem.

Surge Protectors and Lightning

Power surges and other transient voltages on power lines, such as those caused by lightning strikes, can damage or destroy your modem. Therefore, we recommend that you plug the modem into a surge protector rather than directly into a wall out­let, preferably a surge protector that provides protection against electrical spikes on the phone line as well as on the power line. Note that not even a surge protector can guard against damage from a nearby lightning strike. During an electrical storm, it is safest to unplug your computer equipment from both the power outlet and the telephone line.

Power-On Test

Test the modem by turning it on (an on/off switch is located on the front panel). When you apply power, the modem performs a diagnostic self-test, indicated by the TM indicator lighting for a few seconds, after which the LCD should light. If this does not happen, check that the power switch is on, the power supply is solidly con­nected, and the AC outlet is live. If these measures do not work, see Chapter 8, “Solving Problems.”
8

Step 2: Install the Modem in Windows

If you are using Windows 95, Windows 98, Windows NT 4.0, or Windows 2000, you must install the modem in the operating system. (If you are using another operat­ing system, such as DOS or Windows 3.x, skip this step and go to step 3.)

Adding the Modem to Windows

1. Click the Start button, point to Settings, and click Control Panel.
2. Double-click the Modems icon. If no modem is currently installed, the Install
New Modem wizard appears. If a modem is already installed, the Modems Properties sheet appears; click Add to go to the Install New Modem wizard.
3. Click Next in the Install New Modem wizard. Windows searches for your new modem and asks you to verify its selection.
Note: If Windows cannot find a modem, your modem may be turned off, it may be plugged into the wrong connector on your computer, or the serial cable may be faulty. See “None of the LEDs Light When the Modem Is Turned On” and “The Modem Does Not Respond to Commands” in Chapter 8, “Solving Problems.”
2 Quick Start
4. If Windows identifies your modem correctly, click Next to install the modem. After the modem is installed, click Finish to exit.
5. If Windows cannot identify your modem (for instance, if it identifies your mo­dem as a “Standard Modem”), click Change. A dialog box with a list of manu­facturers and a list of modems appears.
6. Insert your modem’s setup disk into your floppy drive and click Have Disk.
7. In the Install from Disk dialog box, select the drive the installation disk is in and click OK.
8. A list of modems appears. Select your modem from the list, and click Next.
9. Windows NT 4.0 only: Select the port the modem is attached to, and click Next.
10. Windows installs and configures the modem.
11. Click Finish to exit.

Removing Your Old Modem from Windows

When your new modem replaces another modem, the old modem installation remains in Windows, and the old modem is still selected in HyperTerminal and other Windows applications. Although you can change the application connection descriptions one at a time, it is easier to force Windows applications to use the new modem by removing the old modem from Windows.
1. Click the Start button, point to Settings, and click Control Panel.
2. Double-click the Modems icon to open the Modems Properties sheet.
3. In the list box, select the old modem.
4. Click Remove, and then click Close.
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MultiModemII User Guide
5. The next time you dial a HyperTerminal connection, it will select your new modem and ask you to confirm the selection.

Step 3: Install and Configure Your Software

Your Multi-Tech modem is controlled by communication software installed on your computer. If you wish to use software that is already installed, you should reconfig­ure it for your new modem; otherwise, install the Trio data and fax communications software provided with the modem.
1. Turn on your computer and run your communications software.
2. Find the dialog box or menu that lets you specify your modem. (In Windows Terminal select Settings | Modem Commands; in HyperTerminal select File |
Properties | Phone Number; and in Trio select View | Datacomm | Communi­cations | Setup | Modem | Select from List.
3. Choose your modem from the software’s modem list. If it isn’t listed, choose a generic modem and modify the settings as necessary.
4. Change the modem initialization string, if necessary. The factory default config­uration works well for most purposes. To load the factory default configuration, use AT&F. To load a custom configuration that was saved using the &W com­mand, use ATZ. Note that the Z command must be in a command string by it­self. For a Macintosh, the initialization string should include the &D0 command. If you do not want the modem to always answer the phone, add S0=0 to the string. To use Caller ID with the modem, add S0=2 to the string (Caller ID infor­mation is sent between the first and second rings, so the phone must ring at least twice befor the modem picks up the line). Depending on the software, you might have to end the string with a carriage return character (^M).
10
Note: To change the modem’s default configuration, type new commands in the communication program’s terminal window, adding the &W command to store them in the modem’s nonvolatile memory. For instance, to create a default configuration for a Macintosh computer that turns off autoanswer, type AT&F&D0S0=0&W. The new configuration loads automatically whenever the modem is turned on or receives the ATZ command.
5. Select the port the modem is connected to (normally COM1 or COM2).
6. Select your serial port speed. This can be labeled “maximum speed,” “DTE bps,” or “baud rate.” Ideally, if you use data compression, you should set your serial port baud rate to four times the modem’s maximum transmission speed or faster; however, few files can be compressed enough to require speeds that high, and not all serial ports can handle speeds that high. Set the serial port baud rate to 115,200 bps if your computer has a high speed serial port with a 16550AFN UART or equivalent and Windows 95 or NT 4.0, or set it to 57,600 bps if it has Windows 3.1x. If you have an older computer with a 14550 UART, set it to 19,200 bps. Older Macintosh computers can use a serial port baud rate of 57,600 bps; newer ones can use a serial port baud rate of 115,200 bps or 230,400 bps.
To see what UART your serial port uses if you have Windows 3.1x, in Program Manager select File | Run, type MSD, and press ENTER. Select COM Ports to see the UART type. If you have Windows 95 or 98, select Start | Settings | Control Panel, and double-click on the Modems icon. In the Modems Properties dialog box, click the Diagnostics tab, click the port the modem is connected to, and click More Info to see the UART type. Note that both programs will identify a 14550 UART as an 8250A UART. If you have an 80386 or later computer, your UART is most likely a 14550 or 16550AFN.
7. If the software has an autobaud selection, make sure it is disabled. Autobaud applies only to older modems, and can cause problems if enabled.
8. If the software allows you to edit the no-connect messages (NO CARRIER,
BUSY, NO ANSWER, NO DIALTONE), make sure there is no space between DIAL and TONE in NO DIALTONE.
9. Refer to the software manual or online help for other configuration choices; in most cases you can accept the default values.

Step 4: Call the Multi-Tech BBS

2 Quick Start
You can test the modem’s data functions by calling the Multi-Tech bulletin board system (BBS) and downloading REGISTER.DOC, if you have Microsoft Word 6.0 or later, or REGISTER.TXT if you do not.

Trio DataComm

1. Click Start; then choose Programs, Trio Applications, and Trio Datafax.
2. Click the DataComm button. Trio DataComm starts.
3. In the Trio Datacomm File menu, click Access Phonebook. The Dialing
4. In the Dialing Directory, click New Entry. The Edit/Create Host Information
5. In the Name box, type Multi-Tech BBS and click OK.
6. In the Primary number box, type 800-392-2432 if you are in North America.
7. In the Country box, select the United States.
8. Select Dial First Digit and Dial Prefix as necessary.
9. Click OK to exit the Edit/Create Host Information dialog box.
10. In the Dialing Directory, dial the Multi-Tech BBS by double-clicking its entry.
Directory opens.
dialog box opens.
Type 612-785-3702 if you are a local or international user.
11. When the BBS welcome screen appears, type your first name, last name, and password following the prompts. If you are a first-time caller, the BBS asks if your name is spelled correctly. If you answer Y, a questionnaire appears. You must complete the questionnaire to use the BBS on your first call.
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MultiModemII User Guide
12. Press ENTER until the main menu appears. From the main menu you have access to two areas: the File Menu and News. For help with menu commands, type ?.
13. In the Main Menu, type F and press ENTER to access the File Menu, then type D and press ENTER to download.
14. At the file name prompt, if you have Microsoft Word 6.0 or later, type register.doc and press E press E
NTER. If you do not have Microsoft Word, type register.txt, and then-
NTER.
15. Press E
NTER twice more.
16. To select the Zmodem transfer protocol, type Z and press E
17. The download begins automatically. As the file is downloaded, a dialog box re­ports on the progress of the download. If the download fails, your baud rate may be set too high. Log off, set the COM port baud rate lower, and call again.
18. To log off the BBS, press ENTER, type G for “good-bye,” and press ENTER twice more.

Windows HyperTerminal

1. Click Start; then choose Programs, Accessories, and HyperTerminal.
2. Start HyperTerminal by double-clicking the Hypertrm icon. HyperTerminal asks for the name of the connection.
3. Type Multi-Tech BBS in the Name box, and then click OK.
4. In North America, type 800 in the Area code box and 392-2432 in the Phone
number box. Local and international users, type 612 in the Area code box and 785-3702 in the Phone number box.
5. Verify that your modem is selected in the Connect using box, then click OK.
6. In the Connect dialog box, click Dialing Properties.
NTER.
12
7. Make any necessary changes in the Where I am and the How I dial from this location boxes. If you must dial 9 to access an outside line, you should type 9 in
both the local and the long distance boxes unless your phone system has a spe­cial requirement.
8. Click OK, then click Dial. You will know you have reached a modem by the harsh sounds of the modem handshake.
9. When the BBS welcome screen appears in the HyperTerminal window, type your first name, last name, and password following the prompts. If you are a first-time caller, the BBS asks if your name is spelled correctly. If you answer Y, a questionnaire appears. You must complete the questionnaire to use the BBS on your first call.
10. Press ENTER until the main menu appears. From the main menu you have access to two areas: the File Menu and News. For help with menu commands, type ?.
11. In the Main Menu, type F and press ENTER to access the File Menu, then type D and press ENTER to download.
12. At the file name prompt, if you have Microsoft Word 6.0 or later, type register.doc and press ENTER. If you do not have Microsoft Word, type register.txt, and then press ENTER.
13. Press ENTER twice more.
14. Type Z and press ENTER to select the Zmodem transfer protocol.
15. The download begins automatically. As the file is copied to the HyperTerminal folder, a dialog box reports on the progress of the download. If the download fails, your baud rate may be set too high. Log off, set the COM port baud rate lower, and call again.
16. To log off the BBS, press ENTER, type G for “good-bye,” and press ENTER twice more.
17. In the HyperTerminal window, click File, and then click Save to save the HyperTerminal connection description.

Windows Terminal

1. Open the Accessories program group and double-click on the Terminal icon.
2. Select the Settings menu and make the following changes: Phone Number: Type 1-800-392-2432 if you are in North America, or type an
overseas access code and 612-785-3702 if you are outside North America.
Communications: Select the COM port the modem is connected to and change the following: Baud rate to 19200; Flow control to Hardware; and Carrier Detect to checked.
2 Quick Start
Modem Commands: Select MultiTech. If you must dial 9 to get an outside line, type ATDT9, in the Dial prefix box (include the comma).
3. Click File, then click Save, and save as multibbs.trm.
4. Click Phone, then click Dial to dial the BBS. You will know you have reached a modem by the harsh sounds of the modem handshake.
5. When the BBS welcome screen appears in the Terminal window, type your first name, last name, and password following the prompts. If you are a first-time caller, the BBS asks if your name is spelled correctly. If you answer Y, a ques­tionnaire appears. You must complete the questionnaire to use the BBS on your first call.
6. Press ENTER until the Main Menu appears. From the Main Menu you have access to two areas: the File Menu and News. For help with menu commands, type ?.
7. In the Main Menu, type F and press ENTER to access the File Menu, then type D and press ENTER to download.
8. At the file name prompt, if you have Microsoft Word 6.0 or later, type register.doc and press ENTER. If you do not have Microsoft Word, type register.txt and press ENTER.
9. Press ENTER twice more.
10. Type X and press ENTER to select the Xmodem transfer protocol.
11. To begin the download in Terminal, click Transfers, then click Receive binary
file. Next, select the destination directory, type the file name (register.doc or register.txt), and click OK. If the download fails, your baud rate may be set too
high. Log off, set the COM port baud rate lower, and call again.
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MultiModemII User Guide
12. To log off the BBS, press ENTER, type G for “good-bye,” and then press ENTER twice again.

Step 5: Send a Fax

To test your modem’s fax capabilities, send the completed registration file that you downloaded in “Step 4: Call the Multi-Tech BBS” to Multi-Tech or to a fax machine in your office.

Trio Fax

1. Depending on which version of the registration file you downloaded, use either Microsoft Word or NotePad to open the registration file.
2. Fill out the registration form and save the file, but do not exit.
3. Select Print from the File menu.
4. In the Name box of the Print dialog box, select Trio DataFax, and then click OK. After a short pause, the Trio Send Fax dialog box opens.
5. If you are sending the registration form to your own fax machine or to another fax modem in your office, under Temporary recipient, type the destination name and phone number in the Name and Number boxes.

Microsoft Fax

If you are sending the registration form to our offices, type Multi-Tech Systems in the Company box, and 612 785-9874 in the Number box.
6. Click Next Dialog.
7. Select a cover sheet, and then click Next Dialog.
8. Type a cover sheet message, and then click Next Dialog. A preview window opens.
9. If the fax looks correct, click Send. A dialog box appears that shows the progress of the fax transmission.
10. When transmission is complete, exit Word or Notepad.
Microsoft Fax is installed in Windows 95 as part of the Microsoft Exchange option. To install it under Windows 98, you must locate the \tools\oldwin95\message\us folder on the Windows 98 compact disc. Then, double-click on Wms.exe to install Windows Messaging. Once you’ve installed Windows Messaging, double-click on Awfax.exe to add Microsoft Fax to Windows Messaging.
You can use Microsoft Fax either as a stand-alone fax program or to fax from within another application. In the following procedure you will test your fax modem by running Microsoft Fax as a stand-alone fax program.
1. Depending on which version of the registration file you downloaded, use either Microsoft Word or NotePad to open the registration file.
14
2. Fill out the registration form.
3. Save the file and exit Word or NotePad.
2 Quick Start
4. Select Start | Programs | Accessories | Fax | Compose new fax.
5. The Compose New Fax wizard appears. Click Next.
6. If you are sending the registration form to your own fax machine or to another fax modem in your office, type the destination name and phone number in the To and Fax # boxes.
If you are sending the registration form to our offices, type Multi-Tech Systems in the To box, and 612 785-9874 in the Fax # boxes.
7. Click Add to list, then click Next.
8. Pick a cover page, then click Next.
9. Type a subject line (e.g., MT5600BA registration) and a note to go on the cover page, then click Next.
10. Click Add file. In the Open a file to attach dialog box, select the registration file and click Open. The registration file is added to the Files to send list box.
11. Click Next, then click Finish.
12. Microsoft Fax opens the registration file in Word or NotePad, prints it to the ren­dering system, then dials the recipient and sends the fax.
13. Exit Microsoft Fax when the Status dialog box says the fax has been successfully sent.
Other Ways to Access Microsoft Fax
In a Windows 3.1x or Windows 9x application, select Print from the File menu,
•
and then select Microsoft Fax as the default printer. In a Windows 9x application, select Send from the File menu.
•
In Microsoft Exchange, select Compose, and then select New fax.
•

References

The World Wide Web is an excellent source of information about modems in general and modem installation, configuration, and troubleshooting in particular. The fol­lowing Web sites are good places to start:
• Costmo’s Other Resources Page:
http://modems.rosenet.net/or/
• Curt’s High Speed Modem Page:
http://elaine.teleport.com/~curt/modems.html
• Data Communications FAQ:
http://www.best.com/~malch/comfaq.html
• Multi-Tech Systems, Inc.:
http://www.multitech.com/
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MultiModemII User Guide
16
3
Using the
Front Panel
MultiModemII User Guide

Introduction

Like any modem, your Multi-Tech modem operates only under the control of a communication program, such as the Trio DataFax program included with the modem. It also operates under other general-purpose data communication pro­grams, such as Windows Terminal and HyperTerminal. For information on how to use the modem with the communication program of your choice, please refer to the program’s documentation.

Modem Configuration

Your modem normally is configured through Windows or through the communica­tion program you are using. The default settings work best for most purposes. See “Step 3: Install and Configure Your Software” in Chapter 2 for help in setting up your communication program.
You also can configure your modem either through the front panel or by sending AT commands to the modem. This chapter describes how to configure it using the front panel. To configure it using AT commands, see Chapter 4.
Figure 3-1. Front panel

LED Indicators

The MT5600BA/BL has six LED indicators on the front panel that indicate status and activity:
Receive Data. The RD indicator flashes when the modem is receiving data.
Transmit Data. The TD indicator flashes when the modem is transmitting
data.
Carrier Detect. The CD indicator lights when the modem detects a valid carrier signal from another modem. It is on when the modem is communicating with the other modem, and off when the link is broken.
Off-Hook. The OH indicator lights when the modem is off-hook, which occurs when the modem is dialing, online, or answering a call. The LED flashes when the modem pulse-dials.
18
Terminal Ready. The TR indicator lights when a communication program is using the modem. It means the modem is ready for an outgoing or incoming call. It goes off when the communication program disconnects the serial port. When it goes off, a connected modem will disconnect.
Test Mode. The TM indicator lights when the modem is in test mode.

Liquid Crystal Display (LCD)

The MultiModemII’s backlit liquid crystal display (LCD) has two functions: to dis­play the current status of the modem and to display configuration menus, which are selected using the four pushbuttons on the front panel.

Option Selection

To select most configuration options, simply display the option in the LCD, and then press the Enter button to select it. An OPTION SET message appears to confirm the selection. To exit the OPTION SET message, press any button.
3 Using the Front Panel
Some options, such as password options and phone number options, require you to enter a character string. To select a character, press the áß and â buttons. To go to the next character position, press the à button. To backspace, press the à button before selecting a character. To exit without saving, press the à button several times. To save a character string, press the Enter button.
Menu Structure
The LCD menus have a tree structure with multiple trunks, limbs, branches, and twigs. For a schematic view, refer to the menu map on the next page.
Trunks are the major divisions of the menu tree. There are seven trunks: Status, Ba­sic Options, Advanced Options, Remote Configuration, Diagnostics, Phone Number Memory, and Caller ID. Use the áß and â buttons to move between trunks.
Limbs are subdivisions of trunks. Use the à button to move from a trunk onto its first limb, and the áß and â buttons to move between limbs on the trunk.
Branches are subdivisions of limbs. Use the à button to move from a limb onto its first branch, and the áß and â buttons to move between branches on the limb.
Twigs are status screens and options that are accessible only from branches. Use the à button to move from a branch to its first status screen or option; then press the áß
and à buttons to move between options, and press the Enter button to select an op­tion.
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MultiModemII User Guide
Menu Overview
Trunks Limbs Branches Twigs
20
Status Trunk
3 Using the Front Panel
The Status Trunk shows the current operating status of the modem. Limb changes are automatic, but certain options can be accessed by pressing the à button. Note that when the modem is online, pressing the à button shows the connect status, in­cluding the data speed, connection type, and compression type.
Limbs Twigs
21
MultiModemII User Guide
Basic Options Trunk
Use the Basic Options Trunk to configure the modem’s basic operating conditions. When entering a number, use the áß and â buttons to scroll through a list of digits and characters. To go to the next position, press the à button. To back up or to exit without dialing, press the à button several times.
Limbs Branches Twigs
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