Multi-Tech Systems MR9600 User Manual

MR9600 Controller

User Guide

MR9600 Controller User Guide

P/N 82063604, Revision E

Copyright © 2000 by Multi-Tech Systems, Inc.

All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed
written permission from Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representation or warranties with respect to the contents hereof and
specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes
from time to time in the content hereof without obligation of Multi-Tech Systems, Inc., to notify any
person or organization of such revisions or changes.

Revision Date Description

A

B

C

D

E

03/31/97

05/27/97

11/17/97

03/01/98

11/15/00

Manual released.

Added T1 and update commands.

Manual revised.

Manual revised to included new controller commands.

Manual revised to include a new module section and revised controller commands.

Multi-Tech, CommPlete, RASExpress, MultiModem, MultiCommManager, and the Multi-Tech logo are
trademarks of Multi-Tech Systems, Inc. Other trademarks and trade names mentioned in this publication
belong to their respective owners.

Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
[phone] or [phone]
U.S. Fax [phone]
Technical Support [phone]
Internet Address: http://www.multitech.com

Federal Communications Commission Statement

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy, and if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference, in which case the user will be
required to correct the interference at his own expense.

Warning: Changes or modifications to this unit not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.

Important Safety Instructions

Caution: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent
type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s
instructions.

The MR9600 Controller circuit board includes a battery that maintains the MR9600’s setup information
when it is turned off or disconnected from power. The battery can maintain the setup information for
approximately 10 years with no external power, and longer when the MR9600 is turned on and operating
normally. This battery is soldered onto the circuit board and cannot be replaced by the user.

If, for some reason, the MR9600’s battery should fail, please contact Multi-Tech Technical Support at (800)
972-2439 for replacement instructions.

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iv CommPlete Communications Server

v

Table of Contents

1 Introduction.............................................................................................................. 1

Introduction ...................................................................................................................................................... 2

Product Description .......................................................................................................................................... 2

LED Indicators................................................................................................................................................... 2

Card Status LEDs .......................................................................................................................................... 2

Ethernet Status LEDs .................................................................................................................................... 3

Concentrator LEDs ....................................................................................................................................... 4

Connectors......................................................................................................................................................... 4

Specifications..................................................................................................................................................... 5

2 Installation................................................................................................................. 7

Introduction ...................................................................................................................................................... 8

Installation Procedure....................................................................................................................................... 8

Ethernet Cabling ................................................................................................................................................ 9

Serial Cabling ..................................................................................................................................................... 9

3 Quick Start .............................................................................................................. 11

MR9600 Quick Start..........................................................................................................................................12

Supervisor Console Quick Start........................................................................................................................13

4 Operation.................................................................................................................. 14

Introduction .....................................................................................................................................................15

Security .............................................................................................................................................................15

File System........................................................................................................................................................15

Event Files.........................................................................................................................................................15

SNMP Interface.................................................................................................................................................16

Command Line Interface .................................................................................................................................16

Telnet Interface.................................................................................................................................................17

Web Browser Interface .....................................................................................................................................17

Logging In ....................................................................................................................................................17

Getting Modem Information .......................................................................................................................17

Controlling Modems ....................................................................................................................................17

Web Interface Limitations...........................................................................................................................18

FTP Interface ....................................................................................................................................................18

5 Commands.............................................................................................................. 21

Parameter Types...............................................................................................................................................22

Commands Listed by Function ........................................................................................................................23

Commands Listed by Security Level ................................................................................................................27

Modules ............................................................................................................................................................30

Command Reference ........................................................................................................................................30

Error Messages .................................................................................................................................................64

CommPlete Communications Server

6 Solving Problems..............................................................................................67

Introduction .....................................................................................................................................................68

MR9600 Diagnostic Tests................................................................................................................................. 68

Appendix ........................................................................................................................71

Appendix A - Updating the MR9600 Controller Firmware.............................................................................72

Index...................................................................................................................................73

vi CommPlete Communications Server

1 Introduction

CommPlete Communications Server 1

MR9600 User Guide

Introduction

This manual describes the field installation and configuration of a Multi-Tech MR9600 Controller
(henceforth, MR9600) into a CommPlete Communications Server CC9600 chassis. This manual also
contains a reference guide to the commands that are used to configure and control the MR9600.

Product Description

The MR9600 is the system controller module for the CommPlete Communications Server. It contains a
built-in Web, FTP, and Telnet server, an embedded SNMP agent, and an Ethernet concentrator module. Its
complete management capabilities allow the CommPlete Communications Server and its segments to be
managed remotely across any TCP/IP network.

LED Indicators

The MR9600 front panel contains the following LED indicators.

• Card status LEDs 1–16

• Ethernet status LEDs 1–4

• Ethernet concentrator LEDs

Figure 1. MR9600 Controller front panel.

Card Status LEDs

The lower part of the MR9600’s front panel contains 16 two-color LED indicators, one for each card slot in
the CC9600 chassis. The slots are numbered 1 through 16 from left to right. The LEDs indicate the state of

2 CommPlete Communications Server

1 Introduction

the device cards installed in the CC9600 chassis. When the MR9600 is turned on, the lights go through the
following sequence before they act as status indicators for the device cards.

1. The LEDs on the right side turn red and then turn green when the right SIMM passes its memory

test.

2. The LEDs on the left side turn red and then turn green when the left SIMM passes its memory test.

3. The LEDs stay green for about five seconds while the flash boot code waits for a handshake sequence

on the diagnostic serial port.

4. If none is detected (this is normal unless the firmware is being updated through the diagnostic port)

the main controller code starts running and the LEDs are turned off.

5. The LEDs are turned on and off, one at a time, red and green.

6. All LEDs turn green while the system starts up.

7. After the system has started, the LEDs reflect the status of the device cards. Each LED will be in one

of the following states, depending on the device card.

LED Color Device Card Status

Off Card not installed.

Green Card installed and all devices are communicating with the MR9600.

Red Card installed and none of the devices are communicating with the

Flashing
Red/Green

Ethernet Status LEDs

The lower part of the MR9600 front panel contains four indicators that show the status of the MR9600
Controller’s Ethernet port.

LED Indicator Color Indication

LI Link Integrity Yellow On during a good link

CS Collision Sense Red On when there is a collision on the Ethernet port

TX Transmit Green On during Ethernet transmit

RX Receive Green On during Ethernet receive

MR9600.

Card installed and one or two devices are not communicating with the
MR9600.

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MR9600 User Guide

Concentrator LEDs

The upper part of the MR9600 front panel contains 11 status indicators for the Ethernet concentrator.

LED Indicator Indication

UTILIZATION Percentage of bandwidth in use. Each LED that is on represents a 12.5%

CC9600 On during a valid Ethernet link on the CC9600 port.

LAN On during a valid Ethernet link on the LAN port.

COL On when there is a packet collision on any of the concentrator’s seven

Connectors

The MR9600 has three connectors that are accessible from the rear of the CC9600 chassis.

increment in use.

Ethernet ports.

Figure 2. MR9600 connectors.

Connector Type Function

CC9600 RJ-45 Crossover 10Base-T network connector. The transmit and

receive pairs of wires are swapped so the connector can be
used with a straight-through cable to connect the CommPlete
Communications Server to an external concentrator or to
the LAN connector on another CommPlete Communications
Server.

LAN RJ-45 Straight-through 10Base-T network connector. Use with a

straight-through cable to connect the CommPlete
Communications Server to a network card in a server, to a
network wall connector, or to the CC9600 connector on
another CommPlete Communications Server.

CONFIG PORT Male DB-9 RS-232C configuration port for MR9600 Controller.

4 CommPlete Communications Server

Specifications

• Motorola MC68360 25 MHz microprocessor

• 8 MB of RAM for volatile storage

• 2 MB of flash memory: 1 MB for program space and 1 MB for nonvolatile file system space

• Two RJ-45 10Base-T connectors for connection to a TCP/IP Ethernet network

• One male DB-9 RS-232C diagnostic and configuration connector

• Sixteen two-color LEDs for quick view of device card status

• Four Ethernet status LEDs

• Eight Ethernet utilization LEDs

• Two Ethernet link indicator LEDs

• One Ethernet collision LED

• Recessed reset button

• Dimensions: 7.3 × 8.9 ×33.0 cm (H × W × D)

× 3.5 × 13 inches (H × W × D)

2.87

1 Introduction

• Weight: 0.45 kg (1.0 lb.)

• Operating temperature: 0°–40° C

• Operating humidity: 0–95%, non-condensing

• Power consumption: 4.5 A @ 5 V

• Fuse: 7 A on 5 V supply

• Limited Warranty: Two years

(32°–104° F)

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MR9600 User Guide

6 CommPlete Communications Server

2 Installation

CommPlete Communications Server 7

MR9600 User Guide

p

g

g

p

Introduction

This chapter describes how to install the MR9600 Controller into a CommPlete Communication Server
CC9600 chassis. This equipment should only be installed by properly qualified service personnel.

The MR9600 Controller assembly consists of the MR9600 Controller card, an integrated Ethernet
concentrator card, and a common front panel. Figure 3 shows the layout of the MR9600 card without the
concentrator. The MR9600 assembly plugs into bus connectors on the inside of the CC9600 chassis. Three
communications connectors on the concentrator module are accessible from the back of the CC9600
chassis: a DB-9 serial connector for MR9600 diagnostics and configuration, and two Ethernet 10Base-T
connectors for network access.

Test

Reset

LEDs

Figure 3. MR9600 Controller card. Ethernet concentrator module not shown.

Installation Procedure

1. Unpack the MR9600 assembly from its packaging, and save the packaging for possible future use.

Perform a visual inspection of the MR9600. If you are concerned about the condition of the MR9600,
call Technical Support for instructions.

2. Remove the blank controller panel or previous MR9600 controller from the CC9600 chassis. The

MR9600 is hot-swappable.

3. Holding the MR9600 by its handle and the edges of the bottom panel, place the MR9600 into the

open controller slot of the CC9600. Make sure the edges of the MR9600 card mate properly with the
plastic guides in the CC9600.

4. Slide the MR9600 into the CC9600 chassis until you feel the MR9600’s connectors fit into the bus

connectors at the back of the CC9600.

RAM

RAM

Flash Memory

To
back

Connectors

CPU

U4U5U7U6

anel
confi
debu

ort

/

5. Tighten the MR9600's retaining screws.

6. Turn on the PS9600 power supplies, if they are off.

7. Note the PS9600 LED indicators. If they are not lit, see Chapter 6. If they are lit, proceed with

MultiCommManager operation (Refer to the MultiCommManager User Guide).

Note: A self-test runs each time the CommPlete Communications Server is turned on. Refer to the
MultiCommManager User Guide for more details on the power-on self-test.

8 CommPlete Communications Server

Ethernet Cabling

Two female Ethernet 10Base-T connectors are accessible from the back of the CC9600 chassis. Connect
one of these connectors to the TCP/IP network that the supervisor console is attached to. The supervisor
console is the PC that runs the MultiCommManager software or, optionally, a third-party SNMP manager.

Serial Cabling

Use the 9-pin RS-232 connector on the back of the CC9600 chassis for diagnostics and configuration.

2 Hardware Installation

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MR9600 User Guide

10 CommPlete Communications Server

3 Quick Start

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MR9600 User Guide

MR9600 Quick Start

1. Turn off all power to the CommPlete chassis.

2. Using the provided 9-pin null modem cable (PN 45009600), connect a COM port on a PC to the

Config Port connector on the back of the CommPlete chassis. Turn on the PC and run Multi-Tech
MultiExpress, or any standard datacomm program, in direct connect mode. To communicate with
the controller card, use the following settings: 115,200 bps, 8N1, and no flow control.

3. Turn on the power supply or supplies for the CommPlete chassis. If the CommPlete

Communications Server is already on, press the reset button on the MR9600 controller’s front panel
with the end of a paper clip. A message appears that says Welcome to the CommPlete
Communications Server (MR9600).

4. At the username prompt, type supervisor and press ENTER.

5. At the password prompt, type supervisor and press ENTER. The following prompt appears: [0]

A:\ #.

6. Type se (or setenviron) and press ENTER.

7. The following menu appears:

MultiCommManager Environment Setup

1. System Defaults Setup

2. Device Specific Setup

Enter Selection (<1>,2, q, -):

9. Type 1 to set up the system defaults. The settings you create in the System Defaults Setup menus

become the default settings for any new device that is inserted into the CommPlete chassis. In data
entry lines, current defaults are displayed in angle brackets. Press E
on to the next option or menu.

10. In the System Defaults Setup menu, type 1 to set up network defaults. If required, type the IP

addresses for the default gateway (the local router, if any), subnet mask, and DNS servers; otherwise
leave them set at 0.0.0.0.

11. In the System Defaults Setup menu, type 2 to set up RAS defaults. Be sure to choose the proper

operating system for the RAS. If you are running RASExpress 5.0 or 5.1, be sure to choose option 1
(pre 5.2); if you are running RASExpress 5.2 or later, be sure to choose option 5.

12. In the System Defaults Setup menu, type 3 to set up RAS security defaults. Here you can change the

default administrator password. You will be prompted for primary and secondary server IP
addresses. If you are using local security (RASExpress security, not RADIUS), leave these addresses
set at the 0.0.0.0 default.

13. In the System Defaults Setup menu, type 4 to set up the T1 defaults to match your T1 line. Leave

the transmit level set at -0.0 dB unless you have problems.

14. After completing the system defaults setup, select option 2 in the MultiCommManager

Environment Setup menu to set up the individual devices in the CommPlete. The options that are

most important to set now are the IP addresses for the controller and the IP addresses and operating
system for each RAS. If these are not properly set, you will be unable to remotely configure the
CommPlete.

NTER to accept a default and go

15. After setting up the CommPlete’s individual devices, save your changes and log out of the controller.

16. Telnet into the RASExpress server.

12 CommPlete Communications Server

17. Select option 3, Configuration of RASExpress.

18. Select Server Setup and go to the SNMP Agent option.

19. Change Attribute1 Name to public.

Change Attribute2 Name to supervisor.
Change Attribute2 Permission to readwrite.

20. Press ESC a few times to log out of the RASExpress server.

21. Install the MultiCommManager software on your supervisor PC, which must have an Internet

connection. Do not install it to a directory where MultiModemManager software is installed.

22. Open the MultiCommManager Explorer window and select Physical View.

23. Click Add to create in Explorer an IP site for the CommPlete controller and servers. Enter the IP

address of the controller, a unique long name, and a unique three-letter short name. Click OK.

24. Double-click Physical View. You should see your site next to a green “IP.” If the “IP” is gray,

double-check your IP settings. Also, make sure the Read and Write Community settings match how
they are set on the MR9600 controller.

25. Double-click the IP site you just created. You should see icons representing the modems at the site.

Installation is complete. If you need to change any settings, you can do so from MultiCommManager or by
using Telnet.

Supervisor Console Quick Start

1. On the supervisor console, install the MultiCommManager software (see the MultiCommManager

User Guide for more information).

2. Run the MultiCommManager software.

3. Select Setup | SNMP | Mode | Supervisor.

4. Click Yes when you are asked if you are sure.

5. In the physical view of the Explorer, click the world icon.

6. Click the Add button.

7. Type the IP address of the MR9600 (the same one you used in step 9 of the MR9600 Quick Start).

8. Click OK.

9. The IP will turn green, indicating that the supervisor console is able to communicate with the

remote MR9600.

10. Configure the supervisor console as described in the next section.

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MR9600 User Guide

4 Operation

14 CommPlete Communications Server

Introduction

You can operate the MR9600 by using the front panel indicators for information (see Chapter 6). But if you
install the optional MultiCommManager software, you can operate the MR9600 by running windows­based menu and command functions from a dedicated management console (refer to the
MultiCommManager’s User Guide).

Security

The MR9600 has a security system to prevent unauthorized system modification by Telnet, Web browser,
or FTP users who access the system via the TCP/IP network or the diagnostic serial port on the back of the
CC9600 chassis. SNMP and MultiCommManager software security is accomplished by selecting SNMP
read and write community strings.

There are three levels of security: guest, operator, and supervisor. There are default user IDs and passwords for
each level (see following table).

4 Operation

Supervisor Operator Guest

Security Level Can perform all

Default User ID supervisor operator guest

Default Password supervisor operator guest

Once you are logged in, you can change your user ID and password by using the commands userid to
change your user ID, and passwd to change your password (see Chapter 5).

File System

The MR9600 stores configuration, security, and event information in files. There are two drives on the
system: A and B. The A drive is used for nonvolatile information such as configuration and security
database files, and is about 1 MB in size. The B drive is for volatile information such as event files, and is
about 6.5 MB in size. Each drive has an MMM directory on it. A:\MMM stores all configuration
information for the system. B:\MMM\MR.LOG contains all of the event files for the system. The file system
can be accessed either through the command line interface or by using FTP.

Event Files

management
commands

Can perform non­destructive
management
commands

Can only view information

One event file is created for each hour in the format MMDDHHYY.HR, where MM is the month, DD is the
day, HH is the hour, and YY is the last two digits of the year. When the drive fills up, the oldest .HR file is
deleted. The number of events your MR9600 will hold depends on the number of calls you receive in a day.
Event files can be FTPed from the MR9600 and analyzed using the Statistical Analyzer, which is part of the
MultiCommManager software.

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MR9600 User Guide

SNMP Interface

The MR9600 can be monitored and controlled by using SNMP through the MultiCommManager or a third
party SNMP manager.

To receive traps from the MR9600, the SNMP manager should log in using the entry in the system table. In
that entry, do a set of “login PUBLIC.” When you are done monitoring the MR9600, do a set of the same
variable with “logout.” This will stop traps being sent to your station. MultiCommManager does this
automatically.

Command Line Interface

The MR9600 provides a complete command line interface that enables you to do most of your
management functions through either the MR9600’s diagnostic serial connector or, more likely, by using
Telnet. When first setting up your MR9600, you must use the MR9600 diagnostic serial connector to set up
the system’s TCP/IP information, such as its IP address, default gateway IP address, etc., as described in
the MR9600 Quick Start in Chapter 3.

When you first connect with the MR9600, either in Telnet or by using the serial port, you will be prompted
for a user ID and password. Enter the correct user ID and password for the desired security level (see
“Security” on page 15). Once you are logged in, the screen should show the following information.

Welcome to MultiCommManager
version 2.53

Press any key to start system

manually...starting............done

Username: supervisor
Password *********

[0] A:\ #

The command line prompt is the current directory followed by a # character. You can switch between the
MR9600’s two drives, A and B, by using the cd command or by typing A: or B:. A standard set of DOS and
UNIX file system commands are available, though in limited fashion (no wildcards are supported, etc.).
See Chapter 5 for command functions and limitations.

Some commands allow you to monitor activity on the CommPlete’s modems. The commands
getmodems, getcalls, and getfaults allow you to see the current state of the modems, the connection
history of the modems, and the history of faults on the modems, respectively.

Information that does not fit on the screen is displayed one page at a time by using a --MORE--
prompt. When you see this prompt, you have the option of quitting the list by typing Q or continuing the
list by typing anything else.

Some commands allow you to change the current state of the modems. With the commands oosset,
oosclear, reset, and config, you can set modems in or out of service; reset them, or configure them,
respectively.

Use the logout command when you are done using the command line interface, in order to leave the
MR9600 in a secure state.

For a complete list of the MR9600’s commands, see Chapter 5.

16 CommPlete Communications Server

Telnet Interface

Telnet is a standard Internet protocol that allows a remote connection between two systems connected to a
TCP/IP network such as the Internet. The MR9600 can be managed remotely by using Telnet. Telnet can
give the user access to all management functions through the command line interface.

There is an inactivity timer associated with the Telnet session. If there is no activity for 10 minutes, then
the Telnet session will close.

Web Browser Interface

The MR9600 can be monitored and controlled from a World Wide Web browser such as Netscape
Navigator version 2.0 or later, or Microsoft Internet Explorer version 3.0 or later.

Two interfaces are available: an HTML framed interface (in which the browser screen is split into separate
frames) and a non-framed interface. To use the framed interface, type the following URL in your browser’s
URL entry line and press E

http://111.222.333.444/mmm/main.html

For the non-framed interface, use the following URL:

NTER:

4 Operation

http://111.222.333.444/mmm/standard.html

In both examples, 111.222.333.444 represents your card’s IP address.

Logging In

Whenever you access the MR9600 for the first time during a browser session, you will be prompted for a
user ID and password. You must log in as someone of security level operator or higher to get access to the
Web interface.

Both the framed and the non-framed interfaces present logged-in users with a list of available views
(Framed or Standard), a list of operations, and a list of information views. These are all available via
hypertext links.

Getting Modem Information

In each interface the same information is available in table format. There are tables of information about
modems, calls on modems, modem and system faults, and system version. In the framed version these
tables appear in frames on a single HTML page; in the non-framed version each table appears on a
separate HTML page.

Controlling Modems

In either interface, the user can reset modems, set modems in or out of service, and configure modems.
When the user selects the hot link for an operation, a form appears in which the user can enter in list
format (e.g., 1A:3C,15B) the modems that are to have the desired operation performed on them. The
operation is performed when the user selects the action button (e.g., Config if the user is configuring
modems).

CommPlete Communications Server 17

MR9600 User Guide

Web Interface Limitations

The Web interface does not provide a full management interface. Full management is provided by our
MultiCommManager software, or through the use of a third party SNMP manager. However, once the
system is set up, most management can be done using the Web browser interface.

FTP Interface

FTP (File Transfer Protocol) is a standard Internet protocol that allows the transfer of files between two
systems connected to a TCP/IP network, such as the Internet. The MR9600 acts as an FTP server so that
FTP clients can send and receive files to and from it.

You need FTP to transfer configuration files (*.cfg) to and from your system. If you plan to use
MultiCommManager security, you need FTP to transfer security files (*.db) to and from your system. If
you wish to analyze event information, you also need FTP to transfer event files (*.hr) from the MR9600 to
a management computer where you can run the Statistical Analyzer on them.

Note: When logging in, you must use the Supervisor user name and password.

18 CommPlete Communications Server