All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed
written permission from Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representation or warranties with respect to the contents hereof and
specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes
from time to time in the content hereof without obligation of Multi-Tech Systems, Inc., to notify any
person or organization of such revisions or changes.
RevisionDateDescription
A
B
C
D
E
03/31/97
05/27/97
11/17/97
03/01/98
11/15/00
Manual released.
Added T1 and update commands.
Manual revised.
Manual revised to included new controller commands.
Manual revised to include a new module section and revised controller commands.
Multi-Tech, CommPlete, RASExpress, MultiModem, MultiCommManager, and the Multi-Tech logo are
trademarks of Multi-Tech Systems, Inc. Other trademarks and trade names mentioned in this publication
belong to their respective owners.
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
(763) 785-3500 or (800) 328-9717
U.S. Fax (763) 785-9874
Technical Support (800) 972-2439
Internet Address: http://www.multitech.com
Federal Communications Commission Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy, and if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference, in which case the user will be
required to correct the interference at his own expense.
Warning: Changes or modifications to this unit not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
Important Safety Instructions
Caution:Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent
type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s
instructions.
The MR9600 Controller circuit board includes a battery that maintains the MR9600’s setup information
when it is turned off or disconnected from power. The battery can maintain the setup information for
approximately 10 years with no external power, and longer when the MR9600 is turned on and operating
normally. This battery is soldered onto the circuit board and cannot be replaced by the user.
If, for some reason, the MR9600’s battery should fail, please contact Multi-Tech Technical Support at (800)
972-2439 for replacement instructions.
LED Indicators................................................................................................................................................... 2
Card Status LEDs .......................................................................................................................................... 2
Ethernet Status LEDs .................................................................................................................................... 3
Serial Cabling ..................................................................................................................................................... 9
Command Line Interface .................................................................................................................................16
Web Browser Interface .....................................................................................................................................17
Logging In ....................................................................................................................................................17
Getting Modem Information .......................................................................................................................17
This manual describes the field installation and configuration of a Multi-Tech MR9600 Controller
(henceforth, MR9600) into a CommPlete Communications Server CC9600 chassis. This manual also
contains a reference guide to the commands that are used to configure and control the MR9600.
Product Description
The MR9600 is the system controller module for the CommPlete Communications Server. It contains a
built-in Web, FTP, and Telnet server, an embedded SNMP agent, and an Ethernet concentrator module. Its
complete management capabilities allow the CommPlete Communications Server and its segments to be
managed remotely across any TCP/IP network.
LED Indicators
The MR9600 front panel contains the following LED indicators.
• Card status LEDs 1–16
• Ethernet status LEDs 1–4
• Ethernet concentrator LEDs
Figure 1. MR9600 Controller front panel.
Card Status LEDs
The lower part of the MR9600’s front panel contains 16 two-color LED indicators, one for each card slot in
the CC9600 chassis. The slots are numbered 1 through 16 from left to right. The LEDs indicate the state of
2CommPlete Communications Server
1 Introduction
the device cards installed in the CC9600 chassis. When the MR9600 is turned on, the lights go through the
following sequence before they act as status indicators for the device cards.
1.The LEDs on the right side turn red and then turn green when the right SIMM passes its memory
test.
2.The LEDs on the left side turn red and then turn green when the left SIMM passes its memory test.
3.The LEDs stay green for about five seconds while the flash boot code waits for a handshake sequence
on the diagnostic serial port.
4.If none is detected (this is normal unless the firmware is being updated through the diagnostic port)
the main controller code starts running and the LEDs are turned off.
5.The LEDs are turned on and off, one at a time, red and green.
6.All LEDs turn green while the system starts up.
7.After the system has started, the LEDs reflect the status of the device cards. Each LED will be in one
of the following states, depending on the device card.
LED ColorDevice Card Status
OffCard not installed.
GreenCard installed and all devices are communicating with the MR9600.
RedCard installed and none of the devices are communicating with the
Flashing
Red/Green
Ethernet Status LEDs
The lower part of the MR9600 front panel contains four indicators that show the status of the MR9600
Controller’s Ethernet port.
LED IndicatorColorIndication
LI Link IntegrityYellowOn during a good link
CS Collision SenseRedOn when there is a collision on the Ethernet port
TX TransmitGreenOn during Ethernet transmit
RX ReceiveGreenOn during Ethernet receive
MR9600.
Card installed and one or two devices are not communicating with the
MR9600.
CommPlete Communications Server3
MR9600 User Guide
Concentrator LEDs
The upper part of the MR9600 front panel contains 11 status indicators for the Ethernet concentrator.
LED Indicator Indication
UTILIZATION Percentage of bandwidth in use. Each LED that is on represents a 12.5%
CC9600On during a valid Ethernet link on the CC9600 port.
LANOn during a valid Ethernet link on the LAN port.
COLOn when there is a packet collision on any of the concentrator’s seven
Connectors
The MR9600 has three connectors that are accessible from the rear of the CC9600 chassis.
increment in use.
Ethernet ports.
Figure 2. MR9600 connectors.
ConnectorTypeFunction
CC9600RJ-45Crossover 10Base-T network connector. The transmit and
receive pairs of wires are swapped so the connector can be
used with a straight-through cable to connect the CommPlete
Communications Server to an external concentrator or to
the LAN connector on another CommPlete Communications
Server.
LANRJ-45Straight-through 10Base-T network connector. Use with a
straight-through cable to connect the CommPlete
Communications Server to a network card in a server, to a
network wall connector, or to the CC9600 connector on
another CommPlete Communications Server.
CONFIG PORT Male DB-9 RS-232C configuration port for MR9600 Controller.
4CommPlete Communications Server
Specifications
• Motorola MC68360 25 MHz microprocessor
• 8 MB of RAM for volatile storage
• 2 MB of flash memory: 1 MB for program space and 1 MB for nonvolatile file system space
• Two RJ-45 10Base-T connectors for connection to a TCP/IP Ethernet network
• One male DB-9 RS-232C diagnostic and configuration connector
• Sixteen two-color LEDs for quick view of device card status
• Four Ethernet status LEDs
• Eight Ethernet utilization LEDs
• Two Ethernet link indicator LEDs
• One Ethernet collision LED
• Recessed reset button
• Dimensions:7.3 × 8.9 ×33.0 cm (H × W × D)
× 3.5 × 13 inches (H × W × D)
2.87
1 Introduction
• Weight: 0.45 kg (1.0 lb.)
• Operating temperature: 0°–40° C
• Operating humidity: 0–95%, non-condensing
• Power consumption: 4.5 A @ 5 V
• Fuse: 7 A on 5 V supply
• Limited Warranty: Two years
(32°–104° F)
CommPlete Communications Server5
MR9600 User Guide
6CommPlete Communications Server
2 Installation
CommPlete Communications Server7
MR9600 User Guide
p
g
g
p
Introduction
This chapter describes how to install the MR9600 Controller into a CommPlete Communication Server
CC9600 chassis. This equipment should only be installed by properly qualified service personnel.
The MR9600 Controller assembly consists of the MR9600 Controller card, an integrated Ethernet
concentrator card, and a common front panel. Figure 3 shows the layout of the MR9600 card without the
concentrator. The MR9600 assembly plugs into bus connectors on the inside of the CC9600 chassis. Three
communications connectors on the concentrator module are accessible from the back of the CC9600
chassis: a DB-9 serial connector for MR9600 diagnostics and configuration, and two Ethernet 10Base-T
connectors for network access.
Test
Reset
LEDs
Figure 3. MR9600 Controller card. Ethernet concentrator module not shown.
Installation Procedure
1.Unpack the MR9600 assembly from its packaging, and save the packaging for possible future use.
Perform a visual inspection of the MR9600. If you are concerned about the condition of the MR9600,
call Technical Support for instructions.
2.Remove the blank controller panel or previous MR9600 controller from the CC9600 chassis. The
MR9600 is hot-swappable.
3.Holding the MR9600 by its handle and the edges of the bottom panel, place the MR9600 into the
open controller slot of the CC9600. Make sure the edges of the MR9600 card mate properly with the
plastic guides in the CC9600.
4.Slide the MR9600 into the CC9600 chassis until you feel the MR9600’s connectors fit into the bus
connectors at the back of the CC9600.
RAM
RAM
Flash Memory
To
back
Connectors
CPU
U4U5U7U6
anel
confi
debu
ort
/
5.Tighten the MR9600's retaining screws.
6.Turn on the PS9600 power supplies, if they are off.
7.Note the PS9600 LED indicators. If they are not lit, see Chapter 6. If they are lit, proceed with
MultiCommManager operation (Refer to the MultiCommManager User Guide).
Note: A self-test runs each time the CommPlete Communications Server is turned on. Refer to the
MultiCommManager User Guide for more details on the power-on self-test.
8CommPlete Communications Server
Ethernet Cabling
Two female Ethernet 10Base-T connectors are accessible from the back of the CC9600 chassis. Connect
one of these connectors to the TCP/IP network that the supervisor console is attached to. The supervisor
console is the PC that runs the MultiCommManager software or, optionally, a third-party SNMP manager.
Serial Cabling
Use the 9-pin RS-232 connector on the back of the CC9600 chassis for diagnostics and configuration.
2 Hardware Installation
CommPlete Communications Server9
MR9600 User Guide
10CommPlete Communications Server
3 Quick Start
CommPlete Communications Server11
MR9600 User Guide
MR9600 Quick Start
1.Turn off all power to the CommPlete chassis.
2.Using the provided 9-pin null modem cable (PN 45009600), connect a COM port on a PC to the
Config Port connector on the back of the CommPlete chassis. Turn on the PC and run Multi-Tech
MultiExpress, or any standard datacomm program, in direct connect mode. To communicate with
the controller card, use the following settings: 115,200 bps, 8N1, and no flow control.
3.Turn on the power supply or supplies for the CommPlete chassis. If the CommPlete
Communications Server is already on, press the reset button on the MR9600 controller’s front panel
with the end of a paper clip. A message appears that says Welcome to the CommPleteCommunicationsServer(MR9600).
4.At the username prompt, type supervisor and press ENTER.
5.At the password prompt, type supervisor and press ENTER. The following prompt appears: [0]
A:\ #.
6.Type se (or setenviron) and press ENTER.
7.The following menu appears:
MultiCommManager Environment Setup
1. System Defaults Setup
2. Device Specific Setup
Enter Selection (<1>,2, q, -):
9.Type 1 to set up the system defaults. The settings you create in the System Defaults Setup menus
become the default settings for any new device that is inserted into the CommPlete chassis. In data
entry lines, current defaults are displayed in angle brackets. Press E
on to the next option or menu.
10. In the System Defaults Setup menu, type 1 to set up network defaults. If required, type the IP
addresses for the default gateway (the local router, if any), subnet mask, and DNS servers; otherwise
leave them set at 0.0.0.0.
11. In the System Defaults Setup menu, type 2 to set up RAS defaults. Be sure to choose the proper
operating system for the RAS. If you are running RASExpress 5.0 or 5.1, be sure to choose option 1
(pre 5.2); if you are running RASExpress 5.2 or later, be sure to choose option 5.
12. In the System Defaults Setup menu, type 3 to set up RAS security defaults. Here you can change the
default administrator password. You will be prompted for primary and secondary server IP
addresses. If you are using local security (RASExpress security, not RADIUS), leave these addresses
set at the 0.0.0.0 default.
13. In the System Defaults Setup menu, type 4 to set up the T1 defaults to match your T1 line. Leave
the transmit level set at -0.0 dB unless you have problems.
14. After completing the system defaults setup, select option 2 in the MultiCommManager
Environment Setup menu to set up the individual devices in the CommPlete. The options that are
most important to set now are the IP addresses for the controller and the IP addresses and operating
system for each RAS. If these are not properly set, you will be unable to remotely configure the
CommPlete.
NTER to accept a default and go
15. After setting up the CommPlete’s individual devices, save your changes and log out of the controller.
16. Telnet into the RASExpress server.
12CommPlete Communications Server
17. Select option 3, Configuration of RASExpress.
18. Select Server Setup and go to the SNMP Agent option.
19. Change Attribute1 Name to public.
Change Attribute2 Name to supervisor.
Change Attribute2 Permission to readwrite.
20. Press ESC a few times to log out of the RASExpress server.
21. Install the MultiCommManager software on your supervisor PC, which must have an Internet
connection. Do not install it to a directory where MultiModemManager software is installed.
22. Open the MultiCommManager Explorer window and select Physical View.
23. Click Add to create in Explorer an IP site for the CommPlete controller and servers. Enter the IP
address of the controller, a unique long name, and a unique three-letter short name. Click OK.
24. Double-click Physical View. You should see your site next to a green “IP.” If the “IP” is gray,
double-check your IP settings. Also, make sure the Read and Write Community settings match how
they are set on the MR9600 controller.
25. Double-click the IP site you just created. You should see icons representing the modems at the site.
Installation is complete. If you need to change any settings, you can do so from MultiCommManager or by
using Telnet.
Supervisor Console Quick Start
1.On the supervisor console, install the MultiCommManager software (see the MultiCommManager
User Guide for more information).
2.Run the MultiCommManager software.
3.Select Setup | SNMP | Mode | Supervisor.
4.Click Yes when you are asked if you are sure.
5.In the physical view of the Explorer, click the world icon.
6.Click the Add button.
7.Type the IP address of the MR9600 (the same one you used in step 9 of the MR9600 Quick Start).
8.Click OK.
9.The IP will turn green, indicating that the supervisor console is able to communicate with the
remote MR9600.
10. Configure the supervisor console as described in the next section.
CommPlete Communications Server13
MR9600 User Guide
4 Operation
14CommPlete Communications Server
Introduction
You can operate the MR9600 by using the front panel indicators for information (see Chapter 6). But if you
install the optional MultiCommManager software, you can operate the MR9600 by running windowsbased menu and command functions from a dedicated management console (refer to the
MultiCommManager’s User Guide).
Security
The MR9600 has a security system to prevent unauthorized system modification by Telnet, Web browser,
or FTP users who access the system via the TCP/IP network or the diagnostic serial port on the back of the
CC9600 chassis. SNMP and MultiCommManager software security is accomplished by selecting SNMP
read and write community strings.
There are three levels of security: guest, operator, and supervisor. There are default user IDs and passwords for
each level (see following table).
4 Operation
SupervisorOperatorGuest
Security LevelCan perform all
Default User IDsupervisoroperatorguest
Default Passwordsupervisoroperatorguest
Once you are logged in, you can change your user ID and password by using the commands userid to
change your user ID, and passwd to change your password (see Chapter 5).
File System
The MR9600 stores configuration, security, and event information in files. There are two drives on the
system: A and B. The A drive is used for nonvolatile information such as configuration and security
database files, and is about 1 MB in size. The B drive is for volatile information such as event files, and is
about 6.5 MB in size. Each drive has an MMM directory on it. A:\MMM stores all configuration
information for the system. B:\MMM\MR.LOG contains all of the event files for the system. The file system
can be accessed either through the command line interface or by using FTP.
Event Files
management
commands
Can perform nondestructive
management
commands
Can only view information
One event file is created for each hour in the format MMDDHHYY.HR, where MM is the month, DD is the
day, HH is the hour, and YY is the last two digits of the year. When the drive fills up, the oldest .HR file is
deleted. The number of events your MR9600 will hold depends on the number of calls you receive in a day.
Event files can be FTPed from the MR9600 and analyzed using the Statistical Analyzer, which is part of the
MultiCommManager software.
CommPlete Communications Server15
MR9600 User Guide
SNMP Interface
The MR9600 can be monitored and controlled by using SNMP through the MultiCommManager or a third
party SNMP manager.
To receive traps from the MR9600, the SNMP manager should log in using the entry in the system table. In
that entry, do a set of “login PUBLIC.” When you are done monitoring the MR9600, do a set of the same
variable with “logout.” This will stop traps being sent to your station. MultiCommManager does this
automatically.
Command Line Interface
The MR9600 provides a complete command line interface that enables you to do most of your
management functions through either the MR9600’s diagnostic serial connector or, more likely, by using
Telnet. When first setting up your MR9600, you must use the MR9600 diagnostic serial connector to set up
the system’s TCP/IP information, such as its IP address, default gateway IP address, etc., as described in
the MR9600 Quick Start in Chapter 3.
When you first connect with the MR9600, either in Telnet or by using the serial port, you will be prompted
for a user ID and password. Enter the correct user ID and password for the desired security level (see
“Security” on page 15). Once you are logged in, the screen should show the following information.
Welcome to MultiCommManager
version 2.53
Press any key to start system
manually...starting............done
Username: supervisor
Password *********
[0] A:\ #
The command line prompt is the current directory followed by a # character. You can switch between the
MR9600’s two drives, A and B, by using the cd command or by typing A: or B:. A standard set of DOS and
UNIX file system commands are available, though in limited fashion (no wildcards are supported, etc.).
See Chapter 5 for command functions and limitations.
Some commands allow you to monitor activity on the CommPlete’s modems. The commands
getmodems, getcalls, and getfaults allow you to see the current state of the modems, the connection
history of the modems, and the history of faults on the modems, respectively.
Information that does not fit on the screen is displayed one page at a time by using a --MORE--
prompt. When you see this prompt, you have the option of quitting the list by typing Q or continuing the
list by typing anything else.
Some commands allow you to change the current state of the modems. With the commands oosset,oosclear, reset, and config, you can set modems in or out of service; reset them, or configure them,
respectively.
Use the logout command when you are done using the command line interface, in order to leave the
MR9600 in a secure state.
For a complete list of the MR9600’s commands, see Chapter 5.
16CommPlete Communications Server
Telnet Interface
Telnet is a standard Internet protocol that allows a remote connection between two systems connected to a
TCP/IP network such as the Internet. The MR9600 can be managed remotely by using Telnet. Telnet can
give the user access to all management functions through the command line interface.
There is an inactivity timer associated with the Telnet session. If there is no activity for 10 minutes, then
the Telnet session will close.
Web Browser Interface
The MR9600 can be monitored and controlled from a World Wide Web browser such as Netscape
Navigator version 2.0 or later, or Microsoft Internet Explorer version 3.0 or later.
Two interfaces are available: an HTML framed interface (in which the browser screen is split into separate
frames) and a non-framed interface. To use the framed interface, type the following URL in your browser’s
URL entry line and press E
http://111.222.333.444/mmm/main.html
For the non-framed interface, use the following URL:
NTER:
4 Operation
http://111.222.333.444/mmm/standard.html
In both examples, 111.222.333.444 represents your card’s IP address.
Logging In
Whenever you access the MR9600 for the first time during a browser session, you will be prompted for a
user ID and password. You must log in as someone of security level operator or higher to get access to the
Web interface.
Both the framed and the non-framed interfaces present logged-in users with a list of available views
(Framed or Standard), a list of operations, and a list of information views. These are all available via
hypertext links.
Getting Modem Information
In each interface the same information is available in table format. There are tables of information about
modems, calls on modems, modem and system faults, and system version. In the framed version these
tables appear in frames on a single HTML page; in the non-framed version each table appears on a
separate HTML page.
Controlling Modems
In either interface, the user can reset modems, set modems in or out of service, and configure modems.
When the user selects the hot link for an operation, a form appears in which the user can enter in list
format (e.g., 1A:3C,15B) the modems that are to have the desired operation performed on them. The
operation is performed when the user selects the action button (e.g., Config if the user is configuring
modems).
CommPlete Communications Server17
MR9600 User Guide
Web Interface Limitations
The Web interface does not provide a full management interface. Full management is provided by our
MultiCommManager software, or through the use of a third party SNMP manager. However, once the
system is set up, most management can be done using the Web browser interface.
FTP Interface
FTP (File Transfer Protocol) is a standard Internet protocol that allows the transfer of files between two
systems connected to a TCP/IP network, such as the Internet. The MR9600 acts as an FTP server so that
FTP clients can send and receive files to and from it.
You need FTP to transfer configuration files (*.cfg) to and from your system. If you plan to use
MultiCommManager security, you need FTP to transfer security files (*.db) to and from your system. If
you wish to analyze event information, you also need FTP to transfer event files (*.hr) from the MR9600 to
a management computer where you can run the Statistical Analyzer on them.
Note: When logging in, you must use the Supervisor user name and password.
18CommPlete Communications Server
4 Operation
CommPlete Communications Server19
5 Commands
CommPlete Communications Server21
MR9600 User Guide
Parameter Types
Many MR9600 commands require a parameter to complete the command. Most of the required
parameters fall into one of the four following types.
Pathname
Description: A DOS-style path and/or file name. A partial path assumes the current directory.
Full pathname example: a:\mmm\mr9600.ini
Partial pathname example: mr9600.ini
The preceding partial pathname gives the same result as a:\mmm\mr9600.ini if the current working
directory is a:\mmm.
Device
Description: A list of modems or T1 devices separated by commas. No spaces are allowed. A colon selects
a range of devices from the device preceding the colon through the device following the colon.
The device identifier includes the device’s slot number and device letter. A CommPlete Communications
Server has 16 slots, numbered from left to right, with the RASCards occupying slots 1, 5, 9, and 13. Each
modem card contains 8 modems, represented by the letters A, B, C, D, E, F, G, and H. Thus, 7D is the fourth
modem in slot 7.
Examples:
The following two strings each select modems 1A, 2A, 2B, 2C, 2D, 2E, 2F, 2G, 2H, 3A, 3B, and 4C:
1A,2A:3B,4C
1A,2A,2B,2C,2D,2E,2F,2G,2H,3A,3B,4C.
Note: T1 devices can exist only at 1b, 1c, 5b, 5c, 9b, 9c, 13b, and 13c.
IP Address
Description: An IP address string consisting of four decimal numbers separated by periods. Each number
may have up to three digits.
Example: 192.168.4.25
IP Address Mask
Description: An IP address string consisting of four decimal numbers separated by periods, in which only
the decimal numbers 255 and 0 are permitted. It is used to select a set or range of IP addresses. The
standard Class A mask is 255.0.0.0, the standard Class B mask is 255.255.0.0, and the standard Class C
mask is 255.255.255.0.
Example: 255.255.255.0
22CommPlete Communications Server
Commands Listed by Function
This section lists the MR9600’s commands alphabetically by the following functions: Display,
Environment, File, Modem Control, and Security.
For an expanded description of each command, see “Command Reference” on page 30.
Display
Command NameParameterDescription
getcallsDeviceDisplays call traffic for the device
getfaultsDeviceDisplays faults for the device
getmodemsDeviceDisplays the current status for the device
getpowerstatus, getps NoneDisplays the main power supply/supplies status and
which segments are powered up
getrackDeviceDisplays the chassis type
getslotsNoneDisplays hardware type and location in rack
5 Commands
gettempNoneDisplays the internal ambient temperature of the rack
in degrees Fahrenheit and Celsius.
Environment
Command NameParametersDescription
bpstatusNoneDisplays the rack’s back plane polling activity
between the controller and each powered device
cl, clockNoneDisplays current date and time
dateNonePrompts you for current date
getgatewayNoneDisplay the configured gateway address
getipNoneDisplay the configured IP address
GetprichannelsDeviceRetrieve the current status of each B-channel and
modem channel under the control of the PRI card.
getreadcommunityNoneDisplays the Read community settings
getsendtrapNoneDisplays whether traps are being sent or not.
getsubnetNoneDisplay the configured subnet mask
gettrapNoneDisplay the configured trap address
getwritecommunityNoneDisplays the Write community settings
morePathnameDisplays the contents of a file, one page at a time
priocbchannelDeviceSet the specified channel in service
priosbchannelDeviceSet the specified channel out of service
pristatusSpecifierRetrieve the current status of the specified PRI card
prisetupSpecifierSet configuration parameters for a PRI card.
CommPlete Communications Server23
MR9600 User Guide
se, setenvironNoneController configuration utility (a menu driven system
used to set global defaults and configure system
devices)
setgatewayIP AddressConfigure the gateway address
setipIP AddressConfigure the IP address
setpollingoffDeviceDisables the controller generated polling to specified
device
setpollingonDeviceRe-enables polling between controller and specified
device
setrasostypeDeviceLets the controller know what operating system is
loaded on each segment
setreadcommunityNoneChange the Read community settings
setsendtrapOn/OffChanges the status of sending traps.
setsubnetIP Address Mask Configure the subnet mask
settrapIP AddressConfigured the trap address
setwritecommunityNoneChange the Write community settings
t1cfgDeviceSends stored configuration data to a T1 device
t1debugDeviceDisplays status of AB Signaling bits for both the
transmit and receive directions of each DSO channel
for the specified T1 device within the CommPlete
t1setupDeviceConfigures a T1 device
t1statusDeviceDisplays the status of a T1 device
timeNonePrompts you for current time
updatePathname
Device
uptimeNoneDisplays date and time since the last boot
version, verNoneDisplays the version number and release date of the
Updates firmware of the controller, T1 cards, or
modems.
CC9600 Controller’s Operating System
File
Command NameParametersDescription
catPathnameDisplay the contents of an ASCII text file
cd, chdirPathnameChange to the specified directory
copy, cpPathname1
Pathname2
Copy a file from Pathname1 to Pathname2
del, deletePathnameDelete a file
dirPathnameDisplay the contents of a directory
downloadPathnameDownload a file from the MR9600 controller
lsPathnameDisplay the contents of a directory
md, mkdirPathnameMake directory
24CommPlete Communications Server
5 Commands
onlineDeviceAllows the user to perform AT commands with the
selected device
rd, remdirPathnameRemove directory
ren, renamePathnameRename a file
rendirPathnameRename a directory
rmPathnameDelete a file
syncNoneWrites outstanding events to the Log directory
typePathnameDisplay the contents of an ASCII text file
uploadPathnameUpload a file to the MR9600.
Modem Control
Command NameParametersDescription
cfg, configureDeviceConfigure the specified device with the configuration
file associated (via SNMP) with that device
getfkey1–getfkey4NoneDisplays the current value for the function keys used
when online with a device
oc, oosclearDeviceSet the device at specified device In Service
onlineDeviceGo online with a device to check or set configuration
information
oosset, osDeviceSet the specified device Out Of Service
reset, rsDeviceReset the specified device
setconfigPathname
Device
setfkey1–setfkey4Command String Configures the current function key values for use
testDevicePerforms a specific diagnostic test to an individual or
usageSpecifierDisplays how many modems: received or made calls,
Associates a configuration file with a device
when online with a device
range of modems
were OOS, were not responding, or were free
Security
Command NameParametersDescription
lo, logoutNoneLogs you off of the system so next user has to login
to get access
passwd, passwordNoneWill prompt you for old, new, and new password
securityNoneAllows the modification of a subordinate security
levels user name and password
useridNoneWill prompt you for old, new, and new user ID
whoamiNoneTells you what user is currently logged in
CommPlete Communications Server25
MR9600 User Guide
System
Command NameParametersDescription
A:NoneChanges the drive the user is to work with
B:NoneChanges the drive the user is to work with
abortNoneCancels update procedure of modem and T1 cards
bootNoneReboot MR9600
byeNoneLogs the user off the system
exitNoneLogs the user off the system
formatSpecifierInitialize the specified drive to empty
historyNoneDisplay command history buffer
quitNoneLogs the user off the system
mountSpecifierMake the specified drive available to the operating
system
readmeNoneDisplay information about most recent changes to
firmware
unmountSpecifierRemove the drive from the operating system
26CommPlete Communications Server
Commands Listed by Security Level
This section lists the MR9600’s commands by security level. The security levels are Guest, Operator, and
Supervisor.
For an expanded description of each command, see “Command Reference” on page 30.
Guest
Command NameParametersDescription
A:NoneChanges the drive the user is to work with
B:NoneChanges the drive the user is to work with
byeNoneLogs the user off the system
catPathnameDisplay the contents of an ASCII text file
cd, chdirPathnameChange to the specified directory
cl, clockNoneDisplays current date and time
dirPathnameDisplay the contents of a directory
exitNoneLogs the user off the system
5 Commands
getgatewayNoneDisplay the configured gateway address
getipNoneDisplay the configured IP address
getpowerstatus, getps NoneDisplays the main power supply/supplies status and
which segments are powered up
getsendtrapNoneDisplays whether traps are being sent or not.
getsubnetNoneDisplay the configured subnet mask
gettempNoneDisplays the internal ambient temperature of the rack
in degrees Fahrenheit and Celsius.
gettrapNoneDisplay the configured trap address
historyNoneDisplay command history buffer
logout, loNoneLogs you off of the system so next user has to login
to get access.
lsPathnameDisplay the contents of a directory
morePathnameDisplays the contents of a file, one page at a time
passwd, passwordNoneWill prompt you for old, new, and new password
quitNoneLogs the user off the system
securityNoneAllows the modification of a subordinate security
levels username and password
t1statusDeviceDisplays the status of a T1 device
typePathnameDisplays the contents of an ASCII text file
useridNonePrompts you for old, and new user id
version, verNoneDisplays the version number and release date of the
CC9600 Controller’s Operating System
whoamiNoneTells you what user is currently logged in
CommPlete Communications Server27
MR9600 User Guide
Operator
Command Name ParametersDescription
abortNoneCancels update procedure of modem and T1 cards
cfg, configureDeviceConfigures the specified device with the configuration file
associated (via SNMP) with that device
copy, cpPathname1
Pathname2
date, dNonePrompts you for current date
getcallsDeviceDisplays call traffic for the device
getfaultsDeviceDisplays faults for the device
getfkey1–getfkey4 NoneDisplays the current value for the function keys used
getmodemsDeviceDisplays the current status for the device
getrackNoneDisplays the model number and description of the chassis
getslotsNoneDisplays hardware type and location in rack
oc, oosclearDeviceSets the device at specified device In Service
onlineDeviceAllows the user to perform AT commands with the
oosset, osDeviceSets the specified device Out Of Service
pristatusSpecifierRetrieve the current status of the specified PRI card
prisetupSpecifierSet configuration parameters for a PRI card.
readmeNoneDisplays information about recent changes to firmware
reset, rsDeviceResets the specified device
se, setenvironNoneController configuration utility (a menu driven system used
Copies a file from Pathname1 to Pathname2
when online with a device
selected device
to set global defaults and configure system devices)
setconfigPathname
Device
setfkey1–setfkey4 Command
String
setrasostypeDeviceLets the controller know what operating system is loaded
syncNoneWrites outstanding events to the Log directory
t1cfgDeviceSends stored configuration data to T1 device
testDevicePerforms a specific diagnostic test to an individual or
timeNonePrompts you for current time
updatePathname
Device
uptimeNoneDisplays date and time since the last boot
usageSpecifierDisplays how many modems: received or made calls,
Associates a configuration file with a device
Configures the current function key values for use when
online with a device
on each segment
range of modems
Updates the firmware of the controller, a T1 device, or a
modem
were OOS, were not responding, or were free
28CommPlete Communications Server
5 Commands
Supervisor
Command NameParametersDescription
bootNoneReboots MR9600
bpstatusNoneDisplays the rack’s back plane polling activity
between the controller and each powered device
del, deletePathnameDeletes a file
downloadPathnameDownloads a file from the MR9600 controller
formatSpecifierInitialize the specified drive to empty
getreadcommunityNoneDisplays the Read community settings
getwritecommunityNoneDisplays the Write community settings
md, mkdirPathnameMakes a directory
mountSpecifierMake the specified drive available to the operating
system
rd, remdirPathnameRemoves directory
ren, renamePathnameRenames a file
rendirPathnameRenames a directory
rmPathnameDeletes a file
setgatewayIP AddressConfigures the gateway address
setipIP AddressConfigures the IP address
setpollingoffDeviceDisables the controller generated polling to specified
device
setpollingonDeviceRe-enables polling between controller and specified
device
setreadcommunityNoneChanges the Read community settings
setsendtrapOn/OffChanges the status of sending traps
setsubnetIP Address Mask Configures the subnet mask
settrapIP AddressConfigures the trap address
setwritecommunityNoneChanges the Write community settings
t1debugDeviceDisplays status of AB Signaling bits for both the
transmit and receive directions of each DSO channel
for the specified T1 device within the CommPlete
t1setupDeviceConfigures a T1 device
unmountSpecifierRemove the drive from the operating system
uploadPathnameUploads a file to the MR9600.
useridNoneChanges the login username of the Supervisor
CommPlete Communications Server29
MR9600 User Guide
Modules
Modules are dynamically loaded features that can be loaded when the controller is running without having
to re-start the system. In the following Command Reference section there are three commands used to
manipulate modules. They are loadmod, unloadmod, and listmod.
As of right now the only type of module that can be loaded is called an IP Query module. IP Query
modules query the system for some information and allow it to be displayed over the SNMP interface. The
general way to do this is by using the IP Query feature in the MultiCommManager (see the
MultiCommManager manual for details on this feature), although it can also be accessed by a 3
SNMP manager as well.
At this time Multi-Tech Systems can build modules for use only in the MR9600 controller.
Command Reference
This section describes the MR9600’s commands in alphabetic order. For a description of the parameters,
see “Parameter Types” on page 22.
rd
party
!!
Parameter: None
Description: Repeats the last command that has been saved in the history buffer. The command that is
executed is then placed into the history buffer at the current command index. Use the history command to
print a list of previously executed commands. See history.
Parameter: The initial characters of the command to search for
Description: Repeats the command whose initial characters are indicated by the parameter. The
command that is executed is then placed into the history at the current command index. A list of
previously executed commands can be printed by using the history command. See history.
Description: Repeats the command whose index is indicated by the parameter. The command index is the
number shown in the prompt when the command is executed. The command that is executed is then
placed into the history buffer at the current command index. A list of previously executed commands can
be printed by using the history command. See history.
Description: Displays an alphabetic list of the available commands.
Security: Guest
A:
Parameter: None
Description: Changes the drive the user is to work with.
Security: Guest
Example:
[01] B:\# A:
[02] A:\#
abort
Parameter: None
Description: Cancels update procedure of modem and T1 cards
Security: Operator
Example:
[03] B:\MMM # Update hd8-100d.hex 3a
Update started
[04] B:\MMM # Abort
Are you sure you wish to abort the update? (y/n) y
Aborting ...
[05]B:\MMM #
B:
Parameter: none
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MR9600 User Guide
Description: Changes the drive that the user is to work with
Security: Guest
Example:
[01] A:\# B:
[02] B:\#
boot
Parameter:None
Description: Reboots the system by performing a reset of the MR9600 controller card. A prompt asks you
to confirm your choice. If you wish to reboot the system, enter y. Any other key will halt the reboot
operation.
Security: Supervisor
Example:
[0] A:\ # boot
Are you sure you wish to reboot the controller card?
(y/n)
bpstatus
Parameter: None
Description: Displays the rack’s back plane polling activity between the controller and each powered
device. Each correctly operating device responds to three specific polls; “Busy”, “No Response”, and “No
Acknowledgement”. If the device does not respond the counter/s will increment. The example below
shows all devices in a fully loaded CC9600 are responding correctly.
Description: Change directory. The cd command sets the current working directory to Pathname.
Security: Guest
Example:
[0] A:\ # cd mmm
[1] A:\MMM #
cfg, configure
Parameter: Device
Description: Configure the specified device with the configuration file associated via SNMP with that
device. The cfg command causes the configuration file associated with the modems specified by Device to
be sent to them. If the modem is connected, the cfg commands will be ignored.
Security: Guest
Example:
[0] A:\MMM # cfg 1a,2a:2c
[1] A:\MMM #
chdir
See cd.
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MR9600 User Guide
cl, clock
Parameter: None
Description: Displays current date and time (24 hour clock).
Security: Guest
Limitations: The time does not change automatically with daylight savings time.
Example:
[0] A:\MMM # cl
11/14/00 1:20pm
[1] A:\MMM #
configure
See cfg.
copy, cp
Parameter: Pathname1 Pathname2
Description: Copy the file Pathname1 to Pathname2. If Pathname2 exists, it is destroyed.
Description: Displays the MR9600’s current date and prompts you for a new date.
Security: Operator
Example:
[0] A:\MMM # d
The current date is: 11/14/2000
Enter the new date: mm/dd/yyyy 11/15/2000
[1] A:\MMM # cl
11/15/00 1:37pm
del, delete, rm
Parameter: Pathname
Description: Deletes the file specified by Pathname. The file is permanently destroyed, and cannot be
recovered.
Security: Supervisor
Example:
[0] A:\MMM # del mr9600.old
[1] A:\MMM #
34CommPlete Communications Server
5 Commands
dir, ls
Parameter: Pathname or none
Description: The dir and ls commands display the contents of the current directory by file name, file size,
and date; they also show the available space on the drive. If no parameter is used, the dir and ls commands
list only the files of the current directory.
Security: Guest
Limitations: The output of the ls command is more similar to that of the DOS dir command than it is tothat of the UNIX ls command.
Description: Sends E1 configuration information stored in nonvolatile memory to the specified device.
The specified device must be an E1 device. E1 devices can exist only at 1b, 1c, 5b, 5c, 9b, 9c, 13b, and 13c.
Security: Operator
Example:
[0] A:\MMM # e1cfg 13b
e1channelstatus, e1chstatus
Parameter: Device
Description: Displays the status of all the channels for the given E1 device.
Security: Guest
Example:
[0] A:\MMM # e1chstatus 13b
ChannelCOModemOOSChannelCOModemOOS
1On HookOn Hook2On Hook On Hook
3On HookOn Hook4On Hook On Hook
5On HookOn Hook6On Hook On Hook
7On HookOn Hook8On Hook Timeout
9On HookOn Hook10On Hook On Hook
11On HookOn Hook12On Hook On Hook
13On HookOn Hook14On Hook On Hook
15On HookOn Hook16On Hook On Hook
17On HookOn Hook18On Hook On Hook
19On HookOn Hook20On Hook On Hook
21On HookOn Hook22On Hook On Hook
23On HookOn Hook24On Hook On Hook
25On HookOn Hook26On Hook On Hook
27On HookOn Hook28On Hook On Hook
29On HookOn Hook30On HookOn Hook
CO - Central Office, * - Inconsistent State
e1setup
Parameter: Device
Description: Sets the E1 configuration information associated with an E1 device. This information is
stored in a nonvolatile area of memory so that the device can be properly reconfigured on power-up or
reset. The specified device must be an E1 device. E1 devices can exist only at 1b, 1c, 5b, 5c, 9b, 9c, 13b, and
13c.
Security: Supervisor
Example:
[0] A:\MMM # e1setup 13b
Use settings from:
1. Use Active Settings (pre-configured card)
2. Use System Defaults (new card)
3. Use Stored Settings (swapping cards)
Enter Selection(q(uit), <1>): 1
Getting E1 Card Info ...
1. Channel Polling Interval (Sec):20
2. Error Threshold:10
3. Disconnect Timeout (sec) :11
36CommPlete Communications Server
5 Commands
4. Framing Format:CRC4
5. Line Coding:Alternate Mark Inversion (AMI)
6. Signal Options:R2 MF
7. DNIS-digits(1-64 or 0 for auto):0
8. Country Selection:ITU
9. Line Buildout:120 Ohm
Enter Selection(-(previous), q(uit), d(one), <1>):
e1status
Parameter: Device
Description: Interrogates the status of the specified E1 device. The specified device must an E1 device. E1
devices can exist only at 1b, 1c, 5b, 5c, 9b, 9c, 13b, and 13c.
getrack
Chassis Type: CC2400 single segment chassis
[2] A:\ #
getras
Parameter: Device
Description: Displays the current status of each ras device.
Security: Operator
Example:
[0] A:\MMM # getras
1ARASUp
5ARASUp
9ARASUp
13ARASUp
getreadcommunity
Parameter: None
Description: Displays the Read community settings.
Security: Supervisor
Example:
[0] A:\MMM # getreadcommunity
Read community = public
Enter SETREADCOMMUNITY <community-string> to change it.
[1] A:\ #
getsendtrap
Parameter: None
Description: Displays whether or not traps are being sent from the MR9600. See setsendtrap.
Security: Guest
Example:
[0] A:\ # getsendtrap
The sending of traps is enabled.
[1] A:\ # setsendtrap off
The sending of traps has been successfully disabled.
[2] A:\ # getsendtrap
The sending of traps is disabled.
getslots
Parameter: None
Description: Displays hardware type and location within the rack. This command also displays the
Description: Interrogates the status of the RAS device. RAS card devices are 1a, 5a, 9a, 13a.
Security: Supervisor
Example:
[1] A:\ # rasstatus 13a
Getting Ras Info
Default Gateway:204.26.122.1
Primary DNS Server:204.147.80.1
Backup DNS Server:204.147.80.5
Address Method:RADIUS
RAS Express Password:********
Primary Server:204.26.122.122
Secondary Server:0.0.0.0
Shared Secret Password:********
Version: 5.6.0
IP Address: 204.26.122.125
Subnet Mask:255.255.255.128
Frame Type:TYPE_II
Protocol:RADIUS
rd, remdir
Parameter: Pathname
Description: Remove directory. The rd command deletes the directory specified by pathname.
Security: Supervisor
Limitations: The directory must be empty before rd can delete it. The rd command cannot delete a
directory’s subdirectories.
Example:
[0] A:\MMM # rd mr.log
[1] A:\MMM #
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MR9600 User Guide
readme
Parameter: None
Description: Displays a summary of the most recent modifications made to the firmware for the MR9600.
Security: Operator
Example:
[0] A:\ # readme
MR9600 version 1.02 release information
-- 1. Web Server functionality -------...
-- 2. MR9600 MIB -------...
-- 3. Known Limitations -------...
[1] A:\ #
ren, rename
Parameter: Pathname1 Pathname2
Description: Renames the file Pathname1 to Pathname2.
Security: Supervisor
Example:
[0] A:\ # ren temp.txt temp1.txt
[1] A:\ #
rendir
Parameter: Pathname1 Pathname2
Description: Renames the directory Pathname1 to Pathname2.
Security: Supervisor
Example:
[0] A:\ # rendir MMM MMM1
[1] A:\ #
reset, rs
Parameter: Device
Description: Resets the specified modems by cycling their power. Any modems that are connected will
disconnect.
Security: Operator
Example:
[0] A:\ # reset 1a
[1] A:\ #
resumesys
Parameter: None
52CommPlete Communications Server
5 Commands
Description: This resumes all backplane and SNMP processing in the controller. It is done automatically
after the controller firmware is updated (haltsys is done automatically at the beginning of the update).
Security: Supervisor
Example:
[0] A:\MMM # resumesys
Resume processing
rm
See del.
rs
See reset.
se, setenviron
Parameter: None
Description: Allows you to check or change the environment values for the MR9600, to set the defaults
for use in the whole system, and to set up any component of the system.
Security: Supervisor
Example:
[0] A:\ # se
Getting System Defaults
MultiCommManager Environment Setup
1. System Defaults Setup (Required)
2. Device Specific Setup (Required)
Enter Selection (q(uit), <1>): 1
security
Parameter: None
Description: Prompts you to change the user ID and password for any security levels lower than your
own.
Security: Supervisor
Example:
[0] A:\MMM # security
Modify security information for which security level:
1. Guest level
2. Operator level
3. Supervisor level
Which one? 1
Enter User ID : guest
Enter new password : *****
Repeat new password : *****
Security information updated
[1] A:\MMM #
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MR9600 User Guide
setconfig
Parameter: Pathname Device
Description: Associates a configuration file with a particular modem or modems .
Security: Operator
Example:
[0] A:\ # getmodems
2A Idledefault.cfgUnassignedDial Up No Security
2B Idledefault.cfgUnassignedDial Up No Security
2C Idledefault.cfgUnassignedDial Up No Security
4A Idledefault.cfgUnassignedDial Up No Security
4B Idledefault.cfgUnassignedDial Up No Security
4C Idledefault.cfgUnassignedDial Up No Security
[1] A:\ # setconfig unix.cfg 2a:2c
[2] A:\ # setconfig rsa.cfg 4a:4c
[3] A:\ # getmodems
2A Idleunix.cfgUnassignedDial Up No Security
2B Idleunix.cfgUnassignedDial Up No Security
2C Idleunix.cfgUnassignedDial Up No Security
4A Idlersa.cfgUnassignedDial Up No Security
4B Idlersa.cfgUnassignedDial Up No Security
4C Idlersa.cfgUnassignedDial Up No Security
setfkey1, setfkey2, setfkey3, setfkey4
Parameter: Command String
Description: Creates command macros for the online function keys. These function keys are available for
use when one is online with a modem. See online.
Security: Operator
Example:
[0] A:\ # getfkey1
Function Key 1: “ATL5”
[1] A:\ # setfkey1 ATL5L6L7
Function Key 1: “ATL5L6L7”
[2] A:\ # getfkey1
Function Key 1: “ATL5L6L7”
setgateway
Parameter: IP Address
Description: Changes the default gateway address to the one specified by the IP Address parameter. See se.
[0] A:\ # setreadcommunity public
Read Community public stored
[1] A:\ #
setsendtrap
Parameter: On, off
Description: Configures the MR9600 controller whether or not to send traps to an SNMP manager or
MultiCommManager console.
Security: Supervisor
Example:
[0] A:\ # getsendtrap
The sending of traps is enabled.
[1] A:\ # setsendtrap off
The sending of traps has been successfully disabled.
[2] A:\ # getsendtrap
The sending of traps is disabled.
setsubnet
Parameter: IP Address Mask
Description: Changes the subnet mask to the mask specified in the parameter. See se.
Description: Displays the status of AB Signalling bits for both the transmit and receive directions of each
DSO channel for the specified T1 device within the CommPlete. TX = from CommPlete T1 card to central
office. RX = from central office to CommPlete T1 card.
Security: Supervisor
Limitation: CC9600 only
Example:
[31] A:\ # t1debug 1b
1. Enable Signal Bit monitoring
2. Turn Off signal bit monitoring
3. Signal Poll interval (4)
=> 1
Completed enabling all selected devices!
[32] A:\ #
Description: Sets the T1 configuration information associated with a T1 device. This information is stored
in a nonvolatile area of memory so that the device can be properly reconfigured on power-up or reset. The
specified device must be a T1 device. T1 devices can exist only at 1b, 1c, 5b, 5c, 9b, 9c, 13b, and 13c.
Security: Supervisor
Example:
[0] A:\MMM # t1setup 5b
Use settings from:
1. Use Active Settings (pre-configured card)
2. Use System Defaults (new card)
3. Use Stored Settings (swapping cards)
Enter Selection (q(uit), <1>): 1
Getting T1 Card Info ....
1. Wink High Time (ms) :220
2. After Wink Time (ms) :500
3. PreWink Time (ms) :220
4. Channel Polling Interval (Sec):0
5. Error Threshold :6
6. Disconnect Timeout (sec) :11
7. Framing Format :DS1 AT&T Extended Super Frame (ESF)
8. Line Coding :Binary 8 Zero Substitution (B8ZS)
9. FXS Signaling Options :E&M Immediate Start
10. Transmit Level :- 0.0dB
Enter Selection (-(previous), q(uit), d(one), <1>):
t1status
Parameter: Device
Description: Interrogates the status of the specified T1 device. The specified device must a T1 device. T1
devices can exist only at 1b, 1c, 5b, 5c, 9b, 9c, 13b, and 13c.
Security: Guest
Example:
[1] A:\MMM # t1status 5b
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MR9600 User Guide
Getting T1 Card Info ....
T1 Card Status:
Wink High Time (ms):220
After Wink Time (ms):500
PreWink Time (ms):220
Channel Polling Interval (Sec):0
Error Threshold:6
Disconnect Timeout (sec):11
Framing Format:DS1 AT&T Extended Super Frame (ESF)
Line Coding:Binary 8 Zero Substitution (B8ZS)
FXS Signaling Options:E&M Immediate Start
Transmit Level:- 0.0dB
Receive Level:+2.0db to -7.5db
LED Information:Online
Model:RAS9600-T1
Version:1.08/1.06
type
See cat.
unloadmod
Parameter: Module Name
Description: Unloads a module into memory. If unloaded successfully, the module is no longer available
Description: Updates the firmware of the controller, of a T1 device, or of up to eight modems. Pathname is
the path of the file used to update the firmware. The file name extension determines which device is
updated: .HXC updates the controller; .HXT updates the T1 card; and .HEX updates modems.
Security: Operator
Limitations: Only one update can be performed at one time.
[12] A:\ # abort 2b
Are you sure you wish to abort the update? (y/n) y
Aborting...
upload
Parameter: Pathname
Description: Uploads from a computer connected to the MR9600 controller’s serial port connector the file
specified by pathname. Before uploading, binary files must be converted to ASCII data on the source
computer using a utility supplied by Multi-Tech. The format for the data is one or more lines of
hexadecimal data up to 80 characters in length, where each hexadecimal value is bracketed by square
brackets (e.g., [2b][3c]...[1c]). When the file has been uploaded, press E
upload.
SC or CTRL+D to complete the
Note: For debugging use only under the direction of Technical Support personnel. Files will normally be
transferred using FTP.
Security: Supervisor
Limitations: Only ASCII files can be uploaded. This command does not support flow control, so the files
should be uploaded using an ASCII file transfer protocol with a 1 millisecond delay between lines.
Example:
[0] A:\MMM # upload mr9600.db
...data uploaded here...
2192 byte(s) written to ‘mr9600.db’
[1] A:\MMM #
uptime
Parameter: Device or None
Description: If no arguments are given, this displays the date and time since the last boot. If arguments
are given, then the time that the device(s) has been up is given in days, hours, minutes and seconds.
Security: Operator
Example:
[05] A:\ # uptime
System up since – 1/8/2000 2:57pm - 0 Days 2 Hours 7 Minutes 5 Seconds
[06] A:\ # uptime 5a:6p
System up since - 1/8/2000 3:45pm - 0 Days 2 Hours 7 Minutes 12 Seconds
5ARASup for 000-00:55:03
5BT1up for 000-00:55:03
6AModem up for 000-00:55:03
6BModem up for 000-00:55:03
6CModem up for 000-00:55:02
6DModem up for 000-00:55:02
6EModem up for 000-00:55:02
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usage
Parameter: Time in Minutes
Description: Displays how many modems fit the following parameters: received inbound calls, made
outbound calls, were Out Of Service (OOS), were not respnding and were free per specified time intervals
since the controller was last started (24 clock and specifier is in minutes). The example below shows the
controller came up at 1:00 PM, has been running for 20 minutes and has taken 4 inbound calls.
Description: Displays the user ID of the user who is logged on, and the user’s security level.
Security: Guest
Example:
[0] A:\MMM # whoami
supervisor with < supervisor> access rights
[1] A:\MMM #
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Error Messages
This section lists the MR9600’s error messages and their possible causes. Many error messages are caused
by human error. When you receive an error message when executing a command, ask the following
questions first:
• Did you spell the command correctly?
• Do you have access rights to the command?
• Do you have the correct number of parameters in the correct format?
ERROR: Illegal command
The command is spelled wrong, or you have the wrong number or incorrect parameters.
ERROR: Invalid IP address, format ###.###.###.###
The IP address is not 4 groups of up to 3 digits separated by a period. The IP address has no components
with a value greater than 255.
ERROR: Invalid user id — user id not changed
The user ID contains an invalid character.
ERROR: Unable to perform command
User does not have the security access to execute the command.
ERROR: Make directory ‘DIRNAME’ failed.
The subdirectory ‘DIRNAME’ already exists.
ERROR: Unable to rename ‘DIR1’ to ‘DIR2’
DIR1 does not exist, or you are attempting to rename the current working directory.
ERROR: Online session already exists
The online command is active by either a Telnet session or a terminal attached to the CC9600.
64CommPlete Communications Server
5 Commands
ERROR: No history is being maintained
The command history buffer is empty or not being maintained by the command line interface.
ERROR: Password not changed
The old password does not match the stored password; the new password is invalid; or the new password
and the repeated new password do not match.
ERROR: Unknown error
An error of unknown origin occurred while the MR9600 was attempting to parse a command line.
ERROR: Bad or missing configuration file
The specified configuration file is not present on the system. It is possible that the file name is incorrectly
spelled.
ERROR: Invalid number
The specified number is not a valid hex number starting with $ or a valid decimal number starting with a
digit.
ERROR: Invalid device specifier
The device specifier is invalid since it is not of the format 1a, where 1 represents the slot number for the
device and a represents the device number. See “Parameter Types” on page 22.
ERROR: Invalid drive specifier
The specified drive letter does not belong to a drive that is available to the system.
ERROR: Security information not changed
The new user ID is invalid. The new password is invalid; or the new password and the repeated new
password do not match.
ERROR: Unable to update security information
The CMOS write error failed when updating the security information.
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Introduction
This chapter provides information needed to identify and fix problems with the MR9600. Problems can be
diagnosed by observing the LED indicators on the MR9600’s front panel, or through the dedicated
management console’s screen. Also, problems can be found by performing the diagnostic tests
documented in Chapter 8 of the MultiCommManager Owner’s Manual.
For specific MultiModem troubleshooting information, refer to the MultiModem Owner’s Manual shipped
with your MultiModem. For basic Windows messages, refer to your Windows manual or Help screens. For
a description of the MR9600’s LED indicators, see Chapter 1.
MR9600 Diagnostic Tests
If you suspect that your MR9600 is not functioning properly, you can run the following diagnostic tests to
test the MR9600’s hardware capabilities.
1.Refer to Figure 3 on page 8 to locate the test jumper on the MR9600 Controller card. Put the test
jumper into the loopback position, so the two pins are shorted together. Reinstall the MR9600
assembly into the CC9600 chassis. Plug the 10Base-T loopback jumper into the Ethernet connector
labeled “LAN” on the rear of the CC9600 chassis.
2.Run MultiExpress or another datacomm program on a PC at 115,200 bps with no flow control. Connect
the COM port used by the datacomm program to the MR9600’s RS-232 port on the rear of the
CC9600 chassis.
3.Reset the MR9600 by pressing the reset button on the front with a paper clip, or turn the CC9600
chassis off and on.
4.When prompted to start manually, press a key.
5.When prompted to enter a user name and password, log in as supervisor.
6.Type the command HDTEST and press ENTER.
7.You will see a menu. Proceed with testing in the following order:
WARNING: Running options out of order or ones not specified may cause unpredictable results.
Test 2Red LEDs on.
Test 3Green LEDs on.
Test 4All LEDs off.
Test 5Flash memory test.
Test 7Ethernet loopback test.
Watch for the green Ethernet LED on the left side of the front panel; it should be on solid.
Numbers stopped and packets received will match.
Test 1Start backplane. LEDs on the front panel of the MR9600 should reflect the number of cards
installed.
Test aSets segment 1 modems to 9600 bps.
Test bSets segment 1 modems OOS.
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Test cClears segment 1 modems OOS.
Test dResets segment 1 modems.
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Appendix
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Appendix A - Updating the MR9600 Controller
Firmware
As part of Multi-Tech Systems’ continuing effort to add value to its products, from time to time it releases
new firmware for the MR9600 controller. This procedure describes how to obtain new firmware releases
and use them to update your MR9600 controllers.
1.Download the current MR9600 controller firmware from the Multi-Tech Web site
(www.multitech.com). Firmware files are available in the Service and Support area under
“MultiModemManager & the CommPlete Communications Server”
(http://ftp.multitech.com/mmminfo.htm).
The firmware file name should be similar to “REL210.HXC.”
2.Using a third-party FTP application, FTP the .HXC file to the B drive of the MR9600 controller. If you
are unable to complete the transfer, it is possible that the controller’s B drive is full. In that case,
delete the most or all of the .HR files in B:\MMM\MR.LOG\ and try again.
3.Telnet to the MR9600 controller and change to the directory that you FTP’d the .HXC file to.
4.Type update <filename>, e.g., updaterel210.hxc. The controller updates the firmware.
5.When the controller asks if you want to reboot, answer yes. Rebooting the controller does not
disconnect users who are currently connected to your modems.
6.Telnet into the controller after waiting a couple of minutes for it to reboot. Log in as supervisor.
7.Delete the .HXC file.
8.Log out of the controller. The update is complete.