Multi-Tech Systems ISI5634PCI-4-8 User Manual
ISI5634PCI/4/8
User Guide
User Guide
Model ISI5634PCI/4/8
P/N S0000109, Revision D
This publication may not be reproduced, in whole or in part, without prior
expressed written permission from Multi-Tech Systems, Inc. All rights reserved.
Copyright © 2001 by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representation or warranties with respect to the
contents hereof and specifically disclaims any implied warranties of merchantability
or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc.
reserves the right to revise this publication and to make changes from time to time in
the content hereof without obligation of Multi-Tech Systems, Inc. to notify any
person or organization of such revisions or changes.
Record of Revisions
Revision Description
A Manual released. All pages at Revision A.
(2/12/99)
B Novell Netware installation instructions added.
(4/9/99)
C Updated for universal ISI drivers
(8/21/00)
D Updated info on MTS patents, Windows 2000, Windows
(6/1/01) Me, and Novell Netware, and regulatory matters.
TRADEMARKS
The Multi-Tech logo is a registered trademark of Multi-Tech Systems, Inc.
Windows NT, Windows 95, and Windows 98 are registered trademarks of Microsoft.
Pentium is a registered trademark of Intel Corporation.
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Contents
Chapter 1—Introduction and Description ...........................5
Introduction ............................................................................................ 6
How to Use This Manual........................................................................ 8
ISI5634PCI Applications ......................................................................... 8
What Is in Your Modem Package?.......................................................... 9
Technical Specifications ....................................................................... 10
Chapter 2—Hardware Installation ......................................11
Introduction .......................................................................................... 12
Safety Warnings Telecom ..................................................................... 12
Hardware Installation Procedures ......................................................... 12
Install ISI5634PCI card WITHOUT auxiliary module: 12
Install ISI5634PCI card WITH auxiliary module: ........ 14
Chapter 3 — Software/Driver Installation .......................... 17
Introduction .......................................................................................... 18
Installing ISI5634PCI Software for Windows 2000 ................................ 18
ISI5634PCI for Win 2000: Install Modems to COM Ports ..................... 26
Remove ISI5634PCI Driver (Windows 2000) ......................................... 31
ISI5634PCI for Win 2000: Installing ISI Management Software ............ 32
Installing the ISI5634PCI Card in Windows NT 3.51/4.0 ....................... 33
Installing Modems to COM Ports in Windows NT............................... 37
Removing ISI5634PCI Driver in Windows NT 3.51/4.0.......................... 42
ISI5634PCI Software Installation Procedure for Windows 95/98/Me .... 42
Installing Modems to COM Ports in Win 95 /98/Me............................. 47
Removing the ISI5634PCI Driver (Windows 95/98/Me) ........................ 51
NetWare Driver Installation .................................................................. 51
Configuring Ports for NetWare Connect ........................ 52
Removing the Driver (Novell) .......................................... 52
SCO Open Server 5 Driver Installation.................................................. 52
Install from CD-ROM: ...................................................... 53
Install driver from floppy disk ......................................... 54
MultiTech Installation Script ........................................... 55
Linux Driver for ISI5634PCI-4/8............................................................. 60
LINUX: Pre-Installation Issues ........................................ 60
LINUX: Copy driver from the media ............................... 61
LINUX: Driver installation and loading ......................... 62
LINUX: Set baud rate ....................................................... 63
LINUX: Verify ports .......................................................... 63
LINUX -- Dial-in configuration: ..................................... 65
LINUX -- PPP setup:......................................................... 65
Removing the ISI Driver (Linux) ..................................... 66
RedHat Linux 6.2/7.0 RPM Drivers for
ISI5634PCI-4/8 Server Cards ................................................................. 67
LINUX-RPM: Pre-Installation Issues .............................. 67
LINUX-RPM: Copying the driver from the media .......... 67
LINUX-RPM: Verifying the ports..................................... 70
LINUX-RPM -- Dial-in configuration: ............................ 71
LINUX-RPM -- PPP setup: ............................................... 71
Removing the ISI Driver (Linux-RPM) ............................ 72
Chapter 4—
Chapter 5—
Software User License Agreement ...................................................... 102
Limited Warranty ................................................................................ 104
AT Commands, S-Registers, & Result Codes ........ 75
Warranty, Service, and Tech Support .................. 101
On-Line Warranty Registration ..................................... 104
Tech Support ...................................................................................... 105
Service ................................................................................................ 106
Appendix A—Regulatory Information ..................................... 108
Index .................................................................................... 116
Chapter 1—Introduction and Description
ISI5634PCI/4/8 User Guide
Introduction
Welcome to the world of data communications. You have acquired one
of the finest intelligent data and fax modems available today from one
of Americas oldest and most respected modem manufacturersMultiTech Systems, Inc.
The new IntelligentSerialInterface card, model ISI5634PCI is a
multiport serial port expansion card with four V.90/K56flex modems.
The cards capability can be doubled by adding an auxiliary module,
which also contains four modems. It is an excellent hardware solution
for adding fast serial ports to communication servers and async hosts
that have 32-bit PCI bus architecture.
Serial ports are essential to
Communication servers that pool modems and other
communication devices for users on a LAN
Asynchronous hosts that provide user access through serial
ports.
The ISI5634PCI ships with drivers for the following multiuser operating
systems: Windows® 2000, Windows NT, versions 3.51 and 4.0;
Windows 95 , Windows 98, and Windows Me; Novell Netware
versions 3.x and 4.x.; SCO Open Server 5; and Linux.
The IntelligentSerialInterface card can be combined to support
asynchronous serial devices (local or dial-up). The ports can be used
to connect basic terminals with or without multiple pages of memory to
multiplexer channels and asynchronous modems. Each ISI5634PCI port
can support as many screens as there are physical pages of memory on
the terminal. In Windows 95/98/Me, a built-in autodetect utility enables
detection of Multi-Tech modems and sets the proper initialization
strings.
ISI5634PCI Modems
The ISI5634PCI modems incorporate V.90/K56flex technology, which
enables Internet connections at data rates up to 53 Kbps over standard
telephone lines. V.90/K56flex technology is able to send data
downstream from the Internet to your computer at these speeds
because data on the telephone network typically is converted from
6
Chapter 1—Introduction and Description
digital to analog only once before it reaches your modem. Upstream
transmissions and transmissions between client modems are limited to
data rates of 33.6 Kbps, as are downstream transmissions that are
converted more than once on the telephone network.
Note: Though these modems are capable of 56 Kbps download
performance, line impairments, public telephone infrastructure, and
other external technological factors currently prevent maximum
56 Kbps connections.
Modems on the ISI5634PCI card are Plug and Play capable with
interactive automatic dialing and command mode configuration. In
standard mode, you can store up to four command lines or telephone
numbers of up to 40 characters each in the modems nonvolatile
memory. In callback security mode, you can store up to 30 passwords
and dialing strings. The modems pulse- or tone-dial and recognize dial
tones and busy signals for reliable call-progress detection. The
modems can detect AT&T calling card tones. They also have DTR
dialing, Caller ID, remote configuration, callback security, two-wire
leased-line, and 11-bit capabilities, and incorporate self-resetting
lightning protection. Serial port speeds can be set to 230,400 bps. They
are both FCC registered for connection without notification to the
telephone company.
The ISI5634PCI card has full-duplex intelligent modems with V.42 error
correction, V.42bis data compression, and V.17 (14,400 bps), Class 1
and 2, Group 3 fax capabilities. Voice functionality (+V commands) has
also been added to the features of ISI5634PCI modems.
Intelligent
The ISI5634PCI is a multiport serial port expansion card that adds data
buffering on each port for enhanced serial port performance. The
ISI5634PCI features an on-board microprocessor to coordinate the
communications activity of your local and remote terminals. Using the
ISI5634PCI to provide additional serial connections enables your
systems processor to perform more efficiently since the ISI5634PCI
handles all byte-by-byte interrupts generated by asynchronous
terminals and stores the data in buffers.
Serial
Interface
7
ISI5634PCI/4/8 User Guide
The processor, along with 256K bytes of RAM, works to allocate
resources dynamically to the most active port. The ISI then generates
one interrupt for an entire block of information and transfers the block
to the systems microprocessor.
The ISI5634PCI has eight Mini RJ-11 jacks. It is a 3/4 size add-on card
that supports a high-speed interface up to 230 Kbps.
How to Use This Manual
This manual contains hardware and operating system driver installation
procedures, technical support and warranty information, and an
appendix for additional information. Hardware configuration and
installation procedures are described in Chapter 2. Installing the
ISI5634PCI card also involves linking a driver to the operating system.
This information is provided in Chapter 3.
It is assumed you have basic PC skills. Therefore, we have not
included step-by-step instructions for basic operations such as
logging in and file editing, etc.
Most of the steps listed in the driver installation section instruct you
to press Enter. This is a reference to the key commonly known as the
Enter, carriage-return, or Return key. Also, please note the difference
between the letter O and the number 0. Both the letter and the number
may be used in this manual.
ISI5634PCI Applications
The ISI5634PCI is an ideal solution for adding ports when a powerful
microcomputer used as a server or host lacks enough connectivity to
accommodate the desired number of users. The ISI5634PCI provides
eight additional serial ports with every card installed, with a potential
of four additional cards installed per systemfor a total of thirty-two
serial ports per system.
8
Chapter 1—Introduction and Description
What Is in Your Modem Package?
Your modem package has several components. Make sure you have
them all before trying to operate your modem. Your package should
include:
One ISI5634PCI/4 card
One ISI5634PCI/EC auxiliary module (or extender card; part of
the ISI5634PCI/8 model only)
Four modular telephone cables (Eight with the ISI5634PCI/8 model)
Quick Start Guide (printed manual)
A full User Guide on CD-ROM
An installation CD-ROM that includes drivers, auxiliary software,
and documentation (readme files, this User Guide, etc.)
If any of these items are missing, contact Multi-Tech Systems or your
dealer/distributor (see the Warranty, Service, and Tech Support section
for information on contacting Multi-Tech via telephone and the
Internet).
Related Manuals
The following related manuals are available on request:
82076200 MT56XX Fax Class 1 Developers Guide
82006501 TR29.2 (Proposed) Class 2 Fax Command Reference
Manual
88301900 MT5634ZBA/ZBA-V User Guide (online manual)
S0000099 Voice +V Commands Developers Guide
9
ISI5634PCI/4/8 User Guide
Technical Specifications
Computer Requirements
Pentium®- based PC or compatible with PCI Bus Architecture
One of these operating systems: Microsoft Windows 2000, NT v.
3.51 or v. 4.0; Windows 95, Windows 98 and Windows Me;
Novell Netware versions 3.x and 4.x., SCO Open Server 5; Linux.
A CD-ROM drive.
100K bytes of hard disk space
Physical/Electrical/Environmental
Dimensions: 6.875" x 4.2"
17.46 cm x 10.67 cm
Baud Rates: 300 bps to 230 Kbps per port
Bus Type: PCI
Connectors: Four (or eight) RJ-11 mini jacks
Cables: Four (or eight) modulated telephone cables
Temperature: 32° to 120°F (0° to 50°C)
Power: 2.5 amp @ +5v DC (8 ports; ISI5634PCI/8)
1.7 amp @ +5v DC (4 ports; ISI5634PCI/4)
Base I/O Address: One 16-byte address space per card
Interrupt Request (IRQ): One IRQ per card (can be shared)
Warranty: Two years
Manufactured in Mounds View, MN, U.S.A.
10
Chapter 2—Hardware Installation
ISI5634PCI/4/8 User Guide
Introduction
Included in this chapter are two sets of instructions for installing the
Multi-Tech ISI5634PCI card in your PCI bus personal computer. The
first set of instructions is for installing the ISI5634PCI card. The second
set contain instructions for installing the ISI5634PCI card and the
auxiliary module.
Safety Warnings Telecom
1. Never install telephone wiring during a lightning storm.
2. Never install telephone jacks in wet locations unless the jacks are
specifically designed for wet locations.
3. This product is to be used with UL and CUL listed computers.
4. Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
5. Use caution when installing or modifying telephone lines.
6. Avoid using a telephone (other than a cordless type) during an
electrical storm. There may be a remote risk of electrical shock from
lightning.
7. Do not use the telephone to report a gas leak in the vicinity of that
leak.
8. To reduce the risk of fire, use only No. 26 AWG or larger
Telecommunication line Cord.
Hardware Installation Procedures
Installing the ISI5634PCI card
module:
1. Before handling the ISI5634PCI, discharge any static in your body
by touching a piece of grounded metal such as the computer
chassis.
2. Carefully remove the ISI5634PCI from its antistatic bag, handling it
only by the mounting bracket and edges. Do not touch the goldplated connectors along the bottom edge. (You may want to save
packaging for possible future use.)
3. Visually inspect the ISI5634PCI card. If you have any concerns
about its condition, call Technical Support at 800-972-2439.
12
WITHOUT
the auxiliary
Chapter 2—Hardware Installation
4. To avoid damaging the ISI5634PCI card and your PC, make sure
your computer and any peripheral equipment connected to it are
turned off. The ISI5634PCI can be installed in any Pentium
equivalent PCI bus computer.
5. Remove the cover of your computer as instructed in your
computers documentation.
6. Locate the unused PCI slot you will be using for your ISI5634PCI
card and remove the slot cover according to instructions in your
computers documentation.
7. Install the ISI5634PCI card into the selected expansion slot in the
same manner as any other add-on card, as instructed in your
computers documentation.
8. Fasten the retaining bracket to computer chassis and replace
cover.
9. Plug one end of the phone cable into each modems LINE jack and
the other end into a phone line wall jack.
There are 8 phone line receptacles on the ISI5634PCI-4, as well as
8 phone line receptacles on the ISI5634PCI-8. However, only four
of these receptacles are functional on the ISI5634PCI-4 card.
When connecting phone lines to the ISI5634PCI-4, be sure to use
the first four receptacles on ISI5634PCI-4 card, starting at the edge
of the board with the screw-hole for attaching the card to the
computer chassis.
Note: The LINE jack is not interchangeable with the wall jack.
Do not plug the phone into the LINE jack or the line cable into
the wall jack.
Note: The Federal Communications Commission (FCC) and
Industry Canada impose certain restrictions on equipment
connected to public telephone systems. See Appendix A
Regulatory Information for more information.
10. Turn on the power to the computer. You now are ready to install
the software/drivers.
13
ISI5634PCI/4/8 User Guide
Installing the ISI5634PCI card
1. The auxiliary module attaches to the ISI5634PCI card. If you
already have this card installed, you must remove it from the PC to
install the auxiliary module.
2. Before handling the ISI5634PCI card or the auxiliary module,
discharge any static in your body by touching a piece of grounded
metal such as the computer chassis.
3. Carefully remove the ISI5634PCI card and module from the
antistatic bag, handling only by the mounting bracket and edges.
Do not touch the gold-plated connectors along the bottom edge.
(You may want to save packaging for possible future use.)
4. Visually inspect the ISI5634PCI card and the auxiliary module. If
you have any concerns about its condition, call Technical Support
at (800) 972-2439.
5. To avoid damaging the card, module, or your PC, make sure your
computer and any peripheral equipment connected to it are turned
off. The ISI5634PCI and auxiliary module can be installed in any
Pentium equivalent PCI bus computer.
6. Remove the cover of your computer as instructed in your
computers documentation.
WITH
the auxiliary module:
14
Chapter 2—Hardware Installation
7. Before installing the ISI5634PCI card, carefully line up the pin-out
connectors of the ISI5634PCI card with the pin-out connectors of
the auxiliary module. See figure below.
Mounting screws
Pin-out
connectors
Mounting posts
8. Press gently but firmly to seat the module onto the card.
9. Fasten the mounting connections (four screws) of the auxiliary
module to the ISI5634PCI card. See figure above.
10. Install the ISI5634PCI card into the selected expansion slot in the
same manner as any other add-on card, as instructed in your
computers documentation.
15
ISI5634PCI/4/8 User Guide
11. Fasten the retaining bracket to computer chassis and replace
cover.
12. Plug one end of the phone cable into each modems LINE jack and
the other end into a phone line wall jack.
13. Turn on the power to the computer. You now are ready to install
the software/drivers.
Note: The LINE jack is not interchangeable with the wall jack.
Do not plug the phone into the LINE jack or the line cable into
the wall jack.
Note: The Federal Communications Commission (FCC) and
Industry Canada impose certain restrictions on equipment
connected to public telephone systems. See Appendix A
Regulatory Information for more information.
16
Chapter 3 — Software/Driver Installation
ISI5634PCI/4/8 User Guide
Introduction
The ISI5634PCI card ships with drivers for each of the following
operating systems: Windows® 2000, Windows NT, Windows 95,
Windows 98, Windows Me, Novell Netware versions 3.x and 4.x, SCO
Open Server 5, and Linux. This chapter describes the installation of
these drivers.
In most cases, you will receive the ISI software drivers on a CD-ROM.
In certain situations, however, software may be downloaded from the
MultiTech web site, often onto diskette, and then installed. The
instructions in this chapter generally presume that the driver files are
being installed from CD-ROM and therefore show driver files being
loaded from locations on the ISI CD-ROM. If installation is from
diskette, you will be loading driver files from file path locations on that
diskette. For example, a driver file found at
E:\servcard\drivers\win2000\ when installing from CDROM, might be located simply at A:\ if installation is from diskette.
Installing a device driver modifies your system. For this reason, only
the super user (system administrator) is allowed to perform the
installation. If you cannot login as administrator, find the person in
your organization with this authorization (i.e., password). To begin
driver installation, login as administrator. Then proceed with the
appropriate section: Windows 2000, Windows NT or Windows 95/98/
Me. For Novell Netware, you need rights to read and write to the
SYSTEM directory. The Unix-based OSs SCO and Linux similarly
require such administrative rights.
Installing ISI5634PCI Software for Windows 2000
NOTE: A series of installation wizard screens will appear
repeatedly during this procedure (step 12). This is not an error.
Do not discontinue the procedure when the installation wizard
screens repeatedly appear.
1. Shut down Windows 2000 and turn off the PC.
2. Install the ISI5634PCI card in an available PCI expansion slot in
the computer. Follow the computer manufacturer's instructions
concerning installation of expansion cards. Observe standard
precautions regarding electro-static discharge (ESD) when
18
Chapter 3—Software/Driver Installation
handling the ISI5634PCI board (the board should be kept in its
shipping bag until used). During installation, handle the
ISI5634PCI circuit card by its edges and keep one hand in contact
with the PC chassis.
3. Turn on the PC and start Windows 2000.
4. Insert the ISI driver CD-ROM into the CD-ROM drive (if drivers
have been downloaded from the MultiTech web site, they will
typically be on diskette; in that case, insert diskette into floppy
drive).
5. Windows 2000 will detect the ISI5634PCI card. The Found New
Hardware Wizard- Welcome screen will appear.
Click Next.
19
ISI5634PCI/4/8 User Guide
6. The Install Hardware Device Drivers screen appears. Select
"Search for a suitable driver ..." and click Next.
7. The Locate Driver Files screen appears (Windows 2000 is seeking
the driver for the ISI5634PCI card). Select CD-ROM drives and
click Next.
20
Chapter 3—Software/Driver Installation
8. The Driver File Search Results screen appears.
Click Next.
9. A progress screen will appear briefly while files are being copied.
21
ISI5634PCI/4/8 User Guide
10. A completion screen will appear.
Click Finish.
11. Immediately after the ISI driver installation has been completed,
another Found New Hardware screen will appear briefly indicating
that the MultiTech ISI Port has been detected.
22
Chapter 3—Software/Driver Installation
A second sequence of installation wizard screens appears. This
sequence of screens deals with the setting up of ISI ports. The
first screen in this sequence is the Found New Hardware Wizard --
Welcome screen.
The Found New Hardware -- MultiTech ISI Port screen will appear
once for each modem on the ISI5634PCI card:
8 times for the ISI5634PCI-8; or,
4 times for the ISI5634PCI-4.
12. The Install Hardware Device Drivers screen appears.
Select Search for a suitable driver ... and click Next.
23
ISI5634PCI/4/8 User Guide
13. The Locate Driver Files screen appears (Windows 2000 is
seeking the ISI Port device driver). Select CD-ROM drives and
click Next.
14. The Driver Files Search Results screen will indicate that the
isiport.inf file has been found on the CD-ROM.
24
Click Next.
Chapter 3—Software/Driver Installation
15. A completion screen will appear. It will indicate that the first
MultiTech ISI Port has been set up successfully.
Click Finish.
Notice that the auto-detection facility of Windows 2000 will repeat
the ISI Port installation sequence 3 more times for ISI5634PCI-4,
or 7 more times for ISI5634PCI-8. That is, the Found New Hardware
-- MultiTech ISI Port screen will appear many times after the ISI
driver has been located. On this screen, the messages Found
New Hardware and Installing ... will appear alternately.
Please understand that the repetition of these screen sequences is
normal and is not an error. It does not indicate any problem with
your PC, or with the MultiTech ISI card, or its driver software.
16. Driver installation for the ISI5634PCI card is complete.
25
ISI5634PCI/4/8 User Guide
ISI5634PCI for Windows 2000: Installing Modems to
COM Ports
Pre-Requisite: Installation of Windows 2000 driver software must be
completed before you can install the modems of the ISI5634PCI
card.
1. Go to Start | Settings | Control Panel | Phone and Modem Options.
2. The Location Information screen appears.
Enter the appropriate area code and access number. Click OK.
3. At the Phone and Modem Options screen, click on the Modems tab
and click Add.
26
Chapter 3—Software/Driver Installation
4. At the Install New Modem screen, click on "Don't detect my
modem ... " and click Next.
5. If the software driver CD-ROM (or other media, in cases of using
drivers downloaded from the MultiTech web site) is not already in
the appropriate disk drive in the PC, insert it now.
6. The Add/Remove Hardware Wizard screen will appear.
Click Have Disk ... .
27
ISI5634PCI/4/8 User Guide
7. The Install from Disk screen will appear.
Type or browse for the file path of the modem software (for
example, E:\servcard\drivers\win2000). Click OK.
8. The Install New Modem screen will appear.
28
Highlight ISI5634PCI -8 PCI 56K Modem. Click Next.
Chapter 3—Software/Driver Installation
9. The Install New Modem - port list screen will appear.
Highlight the COM ports on which you want modems to be installed.
You must allocate 4 ports for the ISI5634PCI-4, or 8 ports for the
ISI5634PCI-8.
Click Next.
10. A progress screen will appear as modem installation begins.
29
ISI5634PCI/4/8 User Guide
11. Screens denoting the installation of modems to specific COM
ports will appear for each modem installed.
12. A completion screen will appear.
30
Click Finish.
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