Multi-Tech Systems ISI3334-4, ISI3334-8 User Manual
Models ISI3334/4
ISI3334/8
Intelligent Serial Interface
Card with Integrated
Data/Fax Modems
Hardware/Driver
Installation Manual
Owner's Manual
P/N 82062600 Revision A
MultiModemISI (Hardware and Driver Installation)
This publication may not be reproduced, in whole or in part, without prior expressed
written permission from Multi-Tech Systems, Inc. All rights reserved.
Copyright © 1997 by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc., makes no representation or warranties with respect to the contents
hereof and specifically disclaims any implied warranties of merchantability or fitness for any
particular purpose. Furthermore, Multi-Tech Systems, Inc., reserves the right to revise this
publication and to make changes from time to time in the content hereof without obligation of
Multi-Tech Systems, Inc., to notify any person or organization of such revisions or changes.
Record of Revision
Revision Description
A Manual released at Revision A.
(1/20/97)
TRADEMARKS
Trademarks of Multi-Tech Systems, Inc. are as follows:
Multi-Tech, MultiModemISI, MultiExpress, and the Multi-Tech logo: Multi-Tech Systems,
Inc.
UNIX: X/Open Co. Ltd.
SCO: The Santa Cruz Operation, Inc.
Pentium: Intel Corporation
PC-DOS: International Business Machines Corporation
Novell, NetWare, NetWare Connect and UNIXWare: Novell Corporation
Xenix: Xerox Corporation
Windows® and WindowsNT® are registered trademarks of Microsoft
All brand names mentioned in this publication are trademarks or registered trademarks of
their respective companies.
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112 U.S.A.
(612) 785-3500 or (800) 328-9717
U. S. FAX 612-785-9874
Fax-Back Service 612-717-5888
Technical Support (800) 972-2439
BBS (612) 785-3702 or (800) 392-2432
Internet Address: http://www.multitech.com
Technical Writer: brian@multitech.com
Contents
Chapter 1 - Introduction and Description
1.1 Introduction to the IntelligentSerialInterface .................................. 6
1.2 Product Description .......................................................................6
1.3 How to Use This Manual................................................................ 7
1.4 T echnical Specifications ................................................................ 8
Chapter 2 - Hardware Installation
2.1 Safety Warnings .......................................................................... 12
2.2 MultiModemISI Installation........................................................... 12
2.3 Determining Current System Settings ......................................... 13
2.4 Hardware Installation Procedure ................................................. 14
Chapter 3 - MultiModemISI Driver Installation
3.1 Introduction..................................................................................20
3.2 Installing the ISI Driver in Windows NT ....................................... 20
3.2.1 Removing the ISI Drivers in Windows NT 3.51...............22
3.2.2 Removing the ISI Drivers in Windows NT 4.0................. 23
3.3 Installing the ISI Driver in Windows 95 ........................................ 23
3.3.1 Removing the ISI Drivers in Windows 95 ....................... 26
3.4 Installation in SCO Open Server 5 .............................................. 27
3.5 The Multi-T ech Installation Script.................................................29
3.6 Activating Ports in SCO Open Server 5....................................... 33
3.6.1 Removing the Driver (SCO Open Server 5) ...................34
3.7 Multi_Setup Utility........................................................................35
3.8 Multi_View Utility Installation .......................................................37
3.8.1 Description File Format................................................... 39
3.8.2 Hot Key Entries............................................................... 39
3.8.3 Terminal Escape Sequences .......................................... 40
3.8.4 Timing Specification........................................................ 40
3.9 Administration Utility .................................................................... 43
iii
Chapter 4 - Service, Warranty and Technical Support
4.1 Software User License Agreement.............................................. 46
4.2 Limited Warranty..........................................................................48
4.2.1 On-line Warranty Registration.........................................48
4.3 Tech Support ............................................................................... 49
4.3.1 Recording MultiModemISI Information............................ 49
4.3.2 Service............................................................................ 50
4.4 About the Multi-Tech BBS............................................................ 51
4.4.1 How to Use the Multi-Tech BBS...................................... 51
4.5 About CompuServe/Internet ........................................................ 52
4.6 About the Multi-Tech Fax-Back Service....................................... 53
Appendixes
Appendix A - Base I/O Address Switch Settings ................................... 56
Appendix B - ISI Testing Utilities ........................................................... 59
iv
Chapter 1 - Introduction and Description
ISI3334/4 Hardware/Driver Installation Manual
1.1 Introduction to the IntelligentSerialInterface
The new IntelligentSerialInterface card, the MultiModemISI, is a
hardware solution for adding fast serial ports to communication
servers and async hosts that have 16-bit ISA-bus architecture. Serial
ports are essential to communication servers, which pool modems
and other communication devices for users on a LAN, and to
asynchronous hosts that provide user access through serial ports.
The MultiModemISI integrates ISI mutiport and
modem technology on a single board. It is a "full sized" add-on card
which supports a high-speed interface up to 115.2K bps per port.
This card has multiple
bps) fax modems providing high speed buffering for multiple serial
ports.
This manual contains product specification, installation instructions,
and technical support information which will assist you in the
installation process. It is assumed that you have basic PC skills at
the very least. Therefore, we have not included step-by-step
instructions for such basic operations as logging in and file editing,
etc.
Enhanced
V.34 (33.6K bps) data/V.17 (14.4K
Enhanced
V.34
1.2 Product Description
The MultiModemISI is ideally suited to use in PC networks
environments because it provides an integrated hardware solution
for remote access for both Windows NT and Novell-based LANs. In
particular, to ensure smooth Novell network integration, the
MultiModemISI ships with a NetWare Loadable Module for NetWare
ConnectTM communication servers that enable it to support state-ofthe-art features such as remote dialing and modem pooling. And,
the MultiModemISI easily integrates into the Windows NT platform
since it fully supports Microsoft's Remote Access Server software.
This allows it to comfortably operate with popular network protocols
such as TCP/IP and NetBIOS. The MultiModemISI ships with drivers
for other multiuser operating systems such as SCO® UNIX®, SCO
XenixTM, and SCO UNIXWare®.
The MultiModemISI includes an Intel 16 MHz 80186 proccesor and
256K of RAM that work dynamically to allocate resources to the
most active modems.
6
Chapter 1 - Introduction and Description
Simple to install, the MultiModemISI can be used to add multiport,
Enhanced
as easily as plugging in an expansion card, running the driver
software, and connecting the phone lines.
Network managers have the option of starting with the base four
modem configuration (model #ISI334/4), and then adding four more
modems at a later date without having to use another PC expansion
slot.
This is accomplished by pairing one MultiModemISI with an auxiliary
module (model #ISI3334/EC) interfacing both with on-board
connectors.
Some MultiModemISI on-board components include one jumper
block for activating the number of ports in increments of 4 or 8. One
bank of 8 DIP-Switches for I/O address selection and one IRQ
jumper block, that control both the MultiModemISI and auxiliary
module I/O addressing and IRQ values.
When installing a single MultiModemISI in your PC, the installation
scripts create 8 devices. The first 4 devices are active, however, the
4 devices on the auxiliary module are not active until connected to
the MultiModemISI.
V.34 modem communications to a network host or server
1.3 How to Use This Manual
This chapter begins with a short introduction, followed by a guide
(which you are now reading) to the use of this manual. This manual
contains both hardware and operating system(s) driver installation
procedures, technical support, warranty and BBS information and a
number of appendices for additional information on selected topics.
Hardware configuration and installation procedures are described in
Chapter 2. Chapter 3 describes driver installation procedures
specific to your operating system.
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ISI3334/4 Hardware/Driver Installation Manual
1.4 Technical Specifications
Tradename
MultiModemISI
TM
Model Numbers
ISI3334/4--Server/Host expansion card with
8 intelligent serial interface (ISI) ports and 4
modems on one ISA-bus expansion card
(shipped with 4 ISI ports and 4 modems
active).
ISI3334/EC--4-modem expansion module
ISI3334/8--Server/Host expansion card with
8 intelligent serial interface (ISI) ports and 8
modems on one ISA-bus expansion card
(shipped with 8 ISI ports and 8 modems
active).
Computer Requirements
· 386, 486, or Pentium®- based PC or
compatible with ISA Bus Architecture
· Microsoft Windows NT 3.5x, SCO's UNIX
System V/386 (Version 3.2, Release 2.0 or
later), SCO's XENIX System V/386 (Version
2.3.2C or later), or UNIXWare (Release 1.1
or later), Novell's Netware
· At least one floppy drive
· 800 blocks of hard disk space for UNIX;
100 K bytes for Windows NT; 50 K bytes for
Novell
8
Chapter 1 - Introduction and Description
Physical/Electrical/Environmental
Dimensions: 13.3" x 4.8" x .6"
33.3 cm x 12.2 cm x 1.5 cm
Baud Rates: 300 to 115.2K bps per port
Bus Type: ISA or EISA
Connectors: Eight RJ-11 for phone connection
Temperature: 32° to 120°F (0° to 50°C)
Power: 1.5 amps @ +5v DC
Base I/O One 16-byte address space per card.
Address: Valid options range from 100h to 3F0h (DIP-
switch setting)
Interrupt One IRQ per card. Valid options
Request: include 2, 3, 4, 5, 7, 10, 11, 12, & 15
(Jumper setting)
Warranty: Two years
Manufactured in Mounds View, MN, U.S.A.
9
ISI3334/4 Hardware/Driver Installation Manual
10
Chapter 2 - Hardware Installation
ISI3334/4 Hardware/Driver Installation Manual
2.1 Safety Warnings
1. Never install telephone wiring during a lightning storm.
2. Never install telephone jacks in wet locations unless the jack is
specifically designed for wet locations.
3. This product is to be used with UL and
4. Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
5. Use caution when installing or modifying telephone lines.
6. Avoid using a telephone (other than a cordless type) during an
electrical storm. There may be a remote risk of electrical shock
from lightning.
7. Do not use the telephone to report a gas leak in the vicinity of
the leak.
2.2 MultiModemISI Installation
This chapter provides you with procedures for installing the
MultiModemISI card(s) in your ISA or EISA bus personal computer
(or compatible with 16 bit ISA slot).
Hardware installation involves:
1) Opening your PC.
2) Setting card configuration (determining I/O address DIP-Switch
setting and IRQ jumper setting).
CUL
listed computers.
12
3) Installing the card into the PC.
Chapter 2 - Hardware Installation
2.3 Determining Current System Settings
When you install a device into your computer, the processor must
have a means of routing information to and from the device and the
device must have a means of gaining the processor's attention.
These are called Input/Output (
Requests
I/O addresses and one IRQ value which are not used by any other
device in your system. When selecting a unique base I/O address,
be sure that the next address is also unused. To determine your
MultiModemISI's current settings, refer to Appendix A and B.
If you are certain that these settings are not already in use, continue
with the hardware configuration and installation. You can install up to
four MultiModemISI cards into your system. Each card is shipped
with its IRQ set at level 10 and a base I/O address of 210 hex.
Check your system’s device settings to see if these values can be
used. If the defaults are already in use, select a unique IRQ and I/O
address and record those values for the hardware and software
installation sections that follow.
Note: If you choose IRQ 3 or 4, you may have to disable a COM
device from your BIOS setup. Also, most 386 or higher compatible
computers will not be able to assign IRQ2 to the MultiModemISI card
because IRQ2 is used for slave interrupt control.
(IRQs
), respectively. The MultiModemISI card requires 16
I/O
) addresses and Interrupt
13
ISI3334/4 Hardware/Driver Installation Manual
2.4 Hardware Installation Procedure
Perform the procedures in Table 2-1 to install the MultiModemISI
card(s) into your PC-ISA bus computer. Installation procedures
include setting the I/O address switch block and the IRQ jumper.
This section may be skipped if the defaults: I/O Address 210 Hex
and IRQ 10 are the values you have selected. However, if you are
installing multiple cards, step 4a of Table 2-1 describes how to
configure your card(s).
Table 2-1
MultiModemISI Installation Procedure
Step Procedure
1 Make sure your computer and any peripheral equipment
connected to it are turned off. Failure to do so may damage both
your ISI card(s) and your PC. The MultiModemISI may be
installed in a PC-AT, 386, 486, or Pentium equivalent ISA or
EISA bus computer.
2 Remove the cover of your computer as instructed in your
computer’s documentation.
14
3 Locate the unused slot(s) which you will be using for your
MultiModemISI card(s), and remove the slot cover(s) per the
instructions in your computer’s documentation.
4 Check the settings of the I/O address switch and the IRQ jumper
to ensure that they are set properly for your installation.
Note: One MultiModemISI can be paired with an auxiliary
module (model #ISI3334/EC) when it interfaces with on-board
connectors attaching both cards; effectively providing 8 modem
functionality.
Chapter 2 - Hardware Installation
Figure 2-1. MultiModemISI/Auxiliary Module Attachment
This installation involves:
i) Changing the
"Modems 4 - 8"
berg jumper to the 8 modem
position on the MultiModemISI (see Figure 2-2).
ii) Attaching both the MultiModemISI and the auxiliary module. This
is accomplished by mating the pin-out connectors to the
MultiModemISI to the auxiliary module; and fastening the
mounting connections (four screws) of the auxiliary module to
the MultiModemISI (see Figure 2-1).
iii) Plugging the MultiModemISI into an available PC slot.
iv) Your installed drivers automatically recognizes the additional 4
modems and allocates your system's resources appropriately.
See Chapter 3 for driver installation procedures.
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ISI3334/4 Hardware/Driver Installation Manual
16
Figure 2-2. MultiModemISI/Auxiliary Module Components
Step Procedure
4a The default setting for the MultiModemISI’s base I/O address is
210 hex. The default value for the IRQ jumper is IRQ 10.
Choose the IRQ value by covering the appropriate pins with the
shorting plug (supplied). If your system requires a different
setting or if you are installing multiple cards, refer to Appendix B
for a table of valid address settings.
Note: Record any changes you make to these settings and keep
them handy for the software installation section in Chapter 3.
Chapter 2 - Hardware Installation
Step Procedure
5 Install the MultiModemISI card(s) into the selected expansion
slot(s) in the same manner as any other add-on card, as
instructed in your computer’s documentation.
6 Fasten the retaining bracket to the computer chassis and
replace the cover.
7 Your MultiModemISI card(s) requires a modular
LINE JACK
.
This is typically an RJ11C or RJ11W jack, but could also be an
RJ12 or RJ13 jack. To connect the modem(s) to the PSTN
line(s), plug one end of the RJ11 cable(s) that is provided with
the modem into the LINE JACK connector(s) and the other end
into the phone-company-provided RJ11C or RJ11W modular
phone jack(s).
Note: Any cables connected to the computer must be shielded
to reduce interference.
8 Turn power on to the computer and refer to the manual that was
provided with the software you will be using with the
MultiModemISI in order to perform software installation
procedures.
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ISI3334/4 Hardware/Driver Installation Manual
18
Chapter 3 - MultiModemISI Driver Installation
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