Multi-Tech Systems CF220 User Manual
USER GUIDE
CallFinder™ CF220
DID-to-Analog Telephony Adapter
User Guide
CallFinder
TM
User Guide
Model CF220 DID-to-Analog Adapter
PN S000350A, Version A
Copyright
This publication may not be reproduced, in whole or in part, without prior expressed written permission
from Multi-Tech Systems, Inc. All rights reserved.
Copyright © 2004, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and
specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes
from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person
or organization of such revisions or changes.
Revisions
Revision Level Date Description
A 12/23/04 Initial release.
Patents
This device covered by the following patent: 5,673,268
Trademarks
Multi-Tech Trademarks: CallFinder, Multi-Tech, and the Multi-Tech logo.
All other products and technologies are the trademarks or registered trademarks of their respective
holders.
World Headquarters
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
Phone: 763-785-3500 or 800-328-9717
Fax: 763-785-9874
Technical Support
Country By Email By Phone
France: support@multitech.fr (33) 1-64 61 09 81
India: support@multitechindia.com 91 (124) 6340778
U.K.: support@multitech.co.uk (44) 118 959 7774
U.S. and Canada: oemsales@multitech.com (800) 972-2439
Rest of the World: oemsales@multitech.com (763) 717-5863
Internet Address: http://www.multitech.com
Table of Contents
CHAPTER 1 – PRODUCT DESCRIPTION AND SPECIFICATIONS ................................................................5
P
RODUCT DESCRIPTION..............................................................................................................................................5
PRODUCT FEATURES ..................................................................................................................................................5
P
REREQUISITE: ORDERING THE DID LINE .................................................................................................................6
SAFETY WARNINGS ....................................................................................................................................................6
TECHNICAL SPECIFICATIONS ......................................................................................................................................7
R
ELATED MANUALS ...................................................................................................................................................7
CHAPTER 2 – SAMPLE SYSTEM...........................................................................................................................8
Introduction ...........................................................................................................................................................8
Spigglebrim’s Initial Situation...............................................................................................................................9
Step 1 Practical: Add CallFinder and connect to network..................................................................................10
Step 1 Technical: Enter addresses of network servers in CF software................................................................11
Step 2 Practical: Add DID lines and connect to CallFinder. ..............................................................................12
Step 2 Technical: Enter operating parameters of DID lines. ..............................................................................13
Step 3 Practical: Connect CallFinder port (FXO) to PBX for conventional DID service (Purchasing Dept.). ..14
Step 3 Technical: Enter operating parameters of CallFinder channel (FXO) ....................................................15
Step 4 Practical: Connect CallFinder port (FXS) to PBX for special DID service (Field Support Dept.). ........16
Step 4 Technical: Enter operating parameters of CallFinder channel (FXS). ....................................................17
Step 5 Practical: Map PBX Extensions to DID Numbers....................................................................................18
Step 5 Technical: Create CallFinder Phonebook...............................................................................................19
Step 6: Administering the CallFinder System......................................................................................................20
Conclusion...........................................................................................................................................................21
CHAPTER 3 – CALLFINDER SERVER INSTALLATION................................................................................22
P
REREQUISITE: ORDERING THE DID LINE ...............................................................................................................22
WE SUPPLY ..............................................................................................................................................................22
YOU SUPPLY ............................................................................................................................................................23
I
NSTALLATION, PART A: CONNECTING THE CALLFINDER TO POWER OUTLETS, PHONE LINES, AND ETHERNET ......23
1. Connect CallFinder 5Vdc Power Supply to AC Outlet....................................................................................23
2. Connect CallFinder 48Vdc Power Supply to AC Outlet..................................................................................23
3. Identify CallFinder’s Extension Ports (FXS/FXO) for Later Hookup .............................................................23
4. Connect CallFinder to DID Lines ...................................................................................................................24
5. Connect CallFinder to Ethernet Network........................................................................................................24
6. Do Power-On Test...........................................................................................................................................24
P
ART B: CONFIGURING THE CALLFINDER SERVER ...................................................................................................25
1. Collecting Configuration Data ........................................................................................................................25
2. Setting Admin PC to Startup IP Address .........................................................................................................27
3. Logging In (I)...................................................................................................................................................27
4. Setting CallFinder IP Addresses......................................................................................................................28
5. Resetting Admin PC to Its Regular IP Address................................................................................................28
6. Logging In (II) .................................................................................................................................................28
7. Setting Administrative Functions.....................................................................................................................29
8. Setting Up the Mail Server...............................................................................................................................30
9. Configuring the CallFinder’s Channels ..........................................................................................................31
10. Connecting CallFinder to PBX......................................................................................................................32
11. Testing the Channel with a Call ....................................................................................................................32
12. Changing Administrator’s Password for CallFinder SW..............................................................................33
13. Assigning DID Numbers to PBX Users (Extensions).....................................................................................33
CHAPTER 4 – CALLFINDER SOFTWARE SCREENS .....................................................................................34
Home Screen........................................................................................................................................................34
Login Screen........................................................................................................................................................35
Call Log Screen ...................................................................................................................................................36
Multi-Tech Systems, Inc. CF220 CallFinder User Guide 3
Current Status Screen..........................................................................................................................................37
Logout Option......................................................................................................................................................38
Help Screen..........................................................................................................................................................38
Administration Screen .........................................................................................................................................39
Phone Book Screen..............................................................................................................................................42
Channel Configuration Screen ............................................................................................................................44
Password Administration Screen.........................................................................................................................46
CHAPTER 5 – CALLFINDER SERVER OPERATION ......................................................................................47
Front Panel LEDs................................................................................................................................................47
Updating CallFinder Firmware...........................................................................................................................47
Call Log Email Messages ....................................................................................................................................48
Initializing and Busying DID Channel Modems..................................................................................................48
CHAPTER 6 - FFCF MANAGER INSTALLATION............................................................................................49
Introduction .........................................................................................................................................................49
Installing FFCF Manager Software ....................................................................................................................50
Uninstalling or Reinstalling the FFCF Manager Software.................................................................................51
CHAPTER 7 - FFCF MANAGER OPERATION..................................................................................................55
Introduction .........................................................................................................................................................55
FFCF Manager Command Summary ..................................................................................................................55
Opening the FFCF Manager Software................................................................................................................56
FFCF Manager Main Screen ..............................................................................................................................57
FFCF Manager “Edit” Menu..............................................................................................................................59
Right-Click Menu for Selected CallFinder Device ..............................................................................................63
F
IRMWARE UPDATING PROCESS - DETAILED............................................................................................................69
CallFinder Channel-Modem Firmware Update ..................................................................................................69
CallFinder Server Firmware Update ..................................................................................................................73
CHAPTER 8: TROUBLESHOOTING ...................................................................................................................77
1. What if I can't see the web page for my CallFinder ?......................................................................................77
2. What if I don't get an email when I set the mail server address ? ...................................................................77
3. What if the CallFinder channel doesn't answer a call on the DID line?.........................................................79
4. What if the CallFinder presents the wrong time of day? .................................................................................79
5. What if an immediate busy signal is received when dialing in on the DID line?.............................................79
6. What if the line suddenly disconnects just when a call is about to be connected?...........................................79
CHAPTER 9 – REGULATORY INFORMATION................................................................................................80
47
CFR PART 68 TELECOM ......................................................................................................................................80
47 CFR PART 15 REGULATION.................................................................................................................................81
F
AX BRANDING STATEMENT ....................................................................................................................................81
CANADIAN LIMITATIONS NOTICE .............................................................................................................................82
INDUSTRY CANADA..................................................................................................................................................82
CHAPTER 10: WARRANTY, SERVICE, & REPAIR .........................................................................................83
Multi-Tech Systems, Inc. CF220 CallFinder User Guide 4
Chapter 1: Product Description and Specifications
Chapter 1 – Product Description and
Specifications
Product Description
The CallFinder is a DID-to-analog telephony adapter. It brings analog DID services to a key telephone
system or PBX that is not DID-enabled. When equipped with the CallFinder, the phone system can route
incoming calls directly to end-user extensions. The CallFinder has two DID channels. Each channel is
connected to the telco DID line on one side and to the PBX/key system on the other side. A CallFinder
extension port can be connected either to a trunk port or to a station port on a PBX. The choice between
trunk port or station port connections depends on port availability, logging requirements, and/or on
whether it is necessary for incoming DID calls to be treated like outside calls instead of intra-PBX calls.
TM
Multi-Tech’s CF220 CallFinder
The CallFinder product consists of the hardware unit with pre-installed configuration software.
DID-to-Analog Telephony Adapter
Product Features
• Direct routing of incoming calls to end-user extensions
• Two Direct Inward Dial (DID) ports
• Two extension ports programmable as FXS or FXO
• DID ports support wink-start, immediate-start, and delay-dial service types
• Interfaces with most call-processing systems
• Supports audio ringback and busy pass-through
• Web interface for system configuration and management
• PC-based software to manage multiple CallFinders in same system
• Flash memory for easy updates
• Small footprint external chassis
• Two-year warranty
Multi-Tech Systems, Inc. CF220 CallFinder User Guide 5
Chapter 1: Product Description and Specifications
Prerequisite: Ordering the DID Line
To operate the CallFinder system, you will need two DID (Direct Inward Dial) lines in your office. You
must order the DID line from your local telephone operating company (telco). A DID line allows one
phone line to be associated with multiple directory numbers. However, only one call can occur on this line
at any given time.
DID lines are sold in groups. For example, a telco in New York City might offer a DID line with a set of 20
directory numbers in the range of 212-555-4101 through 212-555-4120.
When ordering your DID line(s), ask the telco representative for these details about the DID service.
These details will be important when setting up your CF220 DID Adapter.
Parameter Value Required by
Telco
Number of digits used
to designate the DID extension
(usually 3, 4, 6, or 7)
Type of “DID Start” used
(wink, immediate, or delay dial)
You will need this information to configure your CallFinder DID Adapter (see Chapter 3: CallFinder Server
Installation).
Safety Warnings
• Use this product only with UL- and CUL-listed computers (US).
• Caution: this unit has two power adaptors. To disconnect power from the unit, both power cords must
be removed to avoid electrical shock.
• Never install phone wiring during a lightning storm.
• Never install a phone jack in a wet location unless the jack is specifically designed for wet locations.
• Never touch uninsulated phone wires or terminals unless the phone line has been disconnected at
the network interface.
• Use caution when installing or modifying phone lines.
• Avoid using a phone during an electrical storm; there is a risk of electrical shock from lightning.
• Do not use a phone in the vicinity of a gas leak.
• To reduce the risk of fire, use only 26 AWG or larger telephone line cord.
Multi-Tech Systems, Inc. CF220 CallFinder User Guide 6
Technical Specifications
The CF220 CallFinder meets the following specifications:
Connectors
Size
Weight
2 - RJ11-FXO/FXS Jacks, 2 - RJ12-DID
line, RJ45 - Ethernet Jack
6”w, 1. 5”h, 9”d
15.2 cm x 3.8 cm x 22.9 cm
0.90Kg 2lb
Chapter 1: Product Description and Specifications
Power Consumption
Operating
Environment
EMC Approvals
Safety Approvals
Telecom Approvals
Typical 8.8W (0.80A @5v DC + 0.10A
@48vDC)
Maximum 23.8W (0.88A @5.25v DC +
0.40A @ 48v DC)
32-120 degrees F (0-50 degrees C)
relative humidity 20 to 90%
noncondensing
FCC Part 15 Class B, Canada Class B,
EN 55022 Class B, EN55024,
UL, cUL, UL60950, CSA 950, EN60950,
AS3260, CCIB (China)
FCC Part 68, CS03
Related Manuals
The CF220 CallFinder unit comes with two manuals that serve different purposes:
Title Format Purpose
User Guide
(this manual)
Quick Start Guide in print Use this manual to set up the CallFinder unit
Multi-Tech manuals and other resources are available on the Multi-Tech Web page at
http://www.multitech.com.
on CD Presents comprehensive info about CallFinder
unit and its software.
and configure its software.
Multi-Tech Systems, Inc. CF220 CallFinder User Guide 7
Chapter 2: Sample System
Chapter 2 – Sample System
Introduction
The Spigglebrim Vacuum Cleaner Company wants to use DID lines for its Field Support and Purchasing
Departments. Alas, the company’s PBX is not equipped for DID service and a new PBX will not be in the
budget anytime soon.
This chapter shows how this fictitious company might use MultiTech’s CF220 CallFinder to solve its
problem.
For years, the receptionist/operator has been routing calls to various specialists within the company, but,
as the company has grown, this has become increasingly difficult. Spigglebrim’s Field Support
Department wants to give customers a permanent set of incoming phone numbers so they can reach
employees who have expertise with different kinds of vacuum cleaner systems. Spigglebrim’s Purchasing
Department wants to give vendors a permanent set of incoming phone numbers so they can reach
purchasing agents responsible for different kinds of parts. Spigglebrim wants flexibility in routing calls
because employees must cover different shifts and sometimes substitute for each other (during vacations,
etc.). Yet they want to avoid moving employees from office to office. They want to cross-train employees
in different specialties. Spigglebrim also wants to use an automated timed billing system to charge for
Field Support calls.
Spigglebrim
Field Support Specialties
Upright Bags
Canister Belts
Wet/Dry Motors
Battery Frames
Commercial Attachments
In the following pages we show the setup for a CallFinder system that meets the company’s needs. On
each double-page spread, we show, on the left, the setup at a practical level and, on the right, the setup
as done through the CallFinder’s built-in software (accessible via web browser).
Spigglebrim
Purchasing Specialties
Multi-Tech Systems, Inc. CF220 CallFinder User Guide 8
Spigglebrim’s Initial Situation
PSTN
Chapter 2: Sample System
Al, x5203
Bea, x5119
Cal, x5857
Dora, x5071
Local Telco
Central Office
Directory Number Range:
612-555-5xxx
PBX
No DID
[
support.
x5000
Operator
]
Internet
LAN
Phone/Computer
Administrator
Tom, x5001; tomq@spigb.com
Eve, x5176
Dan, x5890
Cindy, x 5549
Bob, x5528
Name Server
192.168.4.251
Mail Server
mail.spigb.com
Ed, x5486
Ann, x5411
Spigglebrim Vacuum Cleaner Co.
Office Facility
Needs:
1. Automated, flexible call routing.
2. Permanent phone numbers for outside callers,
despite internal changes.
3. Special handling for field-support calls.
Constraint:
PBX with no DID support.
Multi-Tech Systems, Inc. CF220 CallFinder User Guide 9
Step 1 Practical: Add CallFinder and connect to network.
CallFinder connects to
Ethernet LAN.
CallFinder is added.
Chapter 2: Sample System
Internet
Power
48Vdc
Channel 2
FXS/FXO DID
Channel 1
FXS/FXO DID 10/100
Ethernet
Power
5Vdc
LAN
Name Server
192.168.4.251
Mail Server
mail.spigb.com
PBX
No DID
[
support.
CallFinder’s built-in software
is accessed via web browser.
]
Phone/Computer
Administrator
CallFinder ties in with other
servers on the network.
Multi-Tech Systems, Inc. CF220 CallFinder User Guide 10
Chapter 2: Sample System
Step 1 Technical: Enter addresses of network servers in CF software.
Once assigned an IP address on the network, the CallFinder’s software (configured via web browser) can
link it to other servers on the network.
CallFinder gets own
IP address.
Administration: Time Configuration
Administration: IP Configuration
IP Address
Subnet Mask
Name Server
update
192.168.4.89
255.255.255.0
192.168.4.251
Default Gateway
Secondary
Name Server
CallFinder links to Name Server,
Mail Server & (Internet) Time Server.
SMTP Server Address mail.spigb.com
Server User ID
update
Time Ser ver
192.168.4.1
Add Time Server
Request Interval Days Hours Minutes0
Time Zone
Date Format
Time For mat
update
Administration: SMTP Configuration
Administrator Email
Password
tomq.spigb.com
Retype Password
time.nist.gov
24
(GMT-06:00) Central Time (US & Canada)
mm/dd/yyyy
12 hour
0
CallFinder may need User ID
and Password to accessMail
Server.
Logs of CallFinder calls
will be emailed to
administrator.
Multi-Tech Systems, Inc. CF220 CallFinder User Guide 11
Step 2 Practical: Add DID lines and connect to CallFinder.
PSTN
Local Telco
Central Office
Two DID lines (10 directory
numbers each) are ordered
from the telco.
Dir. Numbers:
3101-3110
Chapter 2: Sample System
DID Lines
3111-3110
Power
48Vdc
Channel 2
FXS/FXO DID
Channel 1
FXS/FXO DID 10/100
Ethernet
Power
5Vdc
PBX
No DID
[
support.
]
Multi-Tech Systems, Inc. CF220 CallFinder User Guide 12
Chapter 2: Sample System
Step 2 Technical: Enter operating parameters of DID lines.
Each DID line has 3 user-specified technical parameters. You set them in the CallFinder software.
Technical Parameters
of DID Line
Max DID Digits 4 DID Start
Extension Port
Receive Gain 100 Transmit Gain 100
Polarity
Update
Channel Configuration: Channel 2
FXS FXO
A B
Auto Attendant Delay 2
wink immediate delay dial
Telc o
DID
Outlet
CF
220
(Rear)
Power
48Vdc
Channel 2
FXS/FXO DID
Channel 1
FXS/FXO DID 10/100
Ethernet
Power
5Vdc
Te lc o
DID
Outlet
Max DID Digits 4 DID Start
Extension Port
Receive Gain 100 Transmit Gain 100
Polarity
Update
Channel Configuration: Channel 1
FXS FXO
A B
Auto Attendant Delay 0
wink immediate delay dial
Technical Parameters Related to DID Line
Parameter Value Comments
Max DID Digits 4 Number of digits received on DID line.
Polarity try A This is a trial-and-error setting. The DID line is a
twisted pair. Only when installed can you know
polarity. You determine the polarity by performance –
with wrong polarity, connections cannot be made.
DID Start ask telco Start mode varies with different implementations of
DID.
Multi-Tech Systems, Inc. CF220 CallFinder User Guide 13
Chapter 2: Sample System
Step 3 Practical: Connect CallFinder port (FXO) to PBX for conventional DID
service (Purchasing Dept.).
DID Line
from telco
Dir. Numbers:
3111-3120
CallFinder FXS/FXO Port (CH1)
connects to a station port
on the PBX.
Power
CF220
(Rear)
48Vdc
Channel 2
FXS/FXO DID
Channel 1
FXS/FXO DID 10/100
Trunk
Port
Stati on
Port
PBX
No DID
support.
]
[
DID calls are treated like calls
originating at other PBX
extensions (”inside” calls).
Ethernet
Power
5Vdc
Eve, x5176
Dan, x5890
Cindy, x 5549
Bob, x5528
Ann, x5411
Multi-Tech Systems, Inc. CF220 CallFinder User Guide 14
Chapter 2: Sample System
Step 3 Technical: Enter operating parameters of CallFinder channel (FXO)
Each of the CallFinder’s DID-channel modems has 4 user-specified parameters. You set them in the
CallFinder software.
Tel co
DID
Outlet
CF220
(Rear)
Power
48Vdc
Channel 2
FXS/FXO DID
Channel 1
FXS/FXO DID 10/100
Ethernet
Power
5Vdc
Technical Parameters
of CallFinder
DID-Channel Modem
Max DID Digits 4 DID Start
Extension Port
Extension Mic Gain
Receive Gain 100 Transmit Gain 100
Polarity
Update
Channel Configuration: Channel 1
FXS FXO
8
A B
Auto Attendant Delay 0
Extension Speaker Gain
wink immediate delay dial
30
Station
Technical Parameters Related to CallFinder’s Extension Port Line
Parameter Value Comments
Extension Port FXO Use FXO whenever CallFinder channel connects to
PBX station port.
Auto Attendant Delay 0
(in seconds)
Describes how long the CallFinder waits before
dialing. If set to 0, CallFinder calls as soon as PBX
dial tone is present. If no dial tone is present, the call
cannot be completed.
Extension Mic Gain 8 This describes the amplification of the sound input at
the local phone user’s mouthpiece microphone.
The default value is typically appropriate.
This is a very sensitive parameter and mis-adjustment
can render the channel inoperable.
Adjust carefully and only if needed.
Extension Speaker Gain 30 This describes the amplification of the sound output at
the local phone user’s earpiece speaker.
The default value is typically appropriate.
This is a very sensitive parameter and mis-adjustment
can render the channel inoperable.
Adjust carefully and only if needed.
PBX
Port
Multi-Tech Systems, Inc. CF220 CallFinder User Guide 15
Chapter 2: Sample System
Step 4 Practical: Connect CallFinder port (FXS) to PBX for special DID service
(Field Support Dept.).
DID Line
from telco
Dir. Numbers:
3101-3110
CF220
(Rear)
CallFinder FXS/FXO Port (CH2)
connects to a trunk port
on the PBX.
Al, x5203
Bea, x5119
Cal, x5857
Dora, x5071
Ed, x5486
Power
48Vdc
Channel 2
FXS/FXO DID
Channel 1
FXS/FXO DID 10/100
Trunk
Port
PBX
No DID
[
support.
Power
Ethernet
5Vdc
Station
Port
]
DID calls are treated like calls
originating outside of the
PBX.
Billing
Because calls are handled as external calls,
more functionality can be added. Spigglebrim
Computer
Multi-Tech Systems, Inc. CF220 CallFinder User Guide 16
here is adding call-billing capability.
Chapter 2: Sample System
Step 4 Technical: Enter operating parameters of CallFinder channel (FXS).
Technical Parameters
of CallFinder
DID-Channel Modem
Max DID Digits 4 DID Start
Channel Configuration: Channel 2
Extension Port
Extension Mic Gain
Receive Gain 100 Transmit Gain 100
Polarity
CF
220
(Rear)
FXS FXO
8
A B
Power
Channel 2
48Vdc
FXS/FXO DID
FXS/FXO DID 10/1 00
Auto Attendant Delay 0
Extension Speaker Gain
Channel 1
Ethernet
Power
5Vdc
wink immediate delay dial
30
Tel co
DID
Outlet
PBX
Station
Port
Multi-Tech Systems, Inc. CF220 CallFinder User Guide 17
Step 5 Practical: Map PBX Extensions to DID Numbers
CF220
CallFinder
FXS
Port
FXO
Port
Chapter 2: Sample System
Billing
Computer
Al, x5203
Bea, x5119
Cal, x5857
Dora, x5071
Ed, x5486
Trunk
Port
Station
Port
PBX
x5000
Operator
CallFinder Administrator
Tom, x5001; tomq@spigb.com
Eve, x5176
Dan, x5890
Cindy, x 5549
Bob, x5528
Ann, x5411
Phone/Computer
Administrator
Multi-Tech Systems, Inc. CF220 CallFinder User Guide 18
Step 5 Technical: Create CallFinder Phonebook.
Chapter 2: Sample System
This phonebook arrangement connects the five Field Support users to the CallFinder through one of the
PBX’s trunk ports (using DID numbers 3101 through 3105). This facilitates the use of a billing computer
for Field Support calls. The five Purchasing Department users are connected to the CallFinder through
one of the PBX’s station ports (using DID number 3111 through 3115). Because station ports are always
more numerous than trunk ports in PBXs, CallFinder channels are more likely to be connected to PBX
station ports than to PBX trunk ports in most systems.
If any outside caller dials 612-555-3106 or any other unused DID number will reach the receptionist
operator (x5000).
Multi-Tech Systems, Inc. CF220 CallFinder User Guide 19
Step 6: Administering the CallFinder System
Multi-Tech CallFinder Call Router
Model CF220 - Version 1.0
For initial Login, use:
Username
Password
Login
admin
admin
Then change Login later.
Chapter 2: Sample System
Administration: SMTP Configuration
SMTP Server Address mail.spigb.com
Server User ID
update
Administrator Email
Password
Determine whether company’s email server
requires User-ID and Password for login
authentication. Give CF220 such a user-ID
and password if needed. This is different
than administrator’s Username & Password.
Home | Login | Call Log | Current Status | Logout | Help
Administration | Phone Book | Channel Config | Password Admin
Phone Book
Name
Administrator
Unassigned Number
Al
DID # Extension Function
3109
3101
5001
5000
3203
tomq.spigb.com
Retype Password
update
delete
update
delete
update delete
Designate an administrator
to receive call-logs via email.
Designate someone to take
calls made to unassigned
DID numbers.
Install FaxFinder/CallFinder
Manager software. It lets
you:
add more CallFinders to system
update firmware
synchronize phone books
among multiple CallFinders
in system
Multi-Tech Systems, Inc. CF220 CallFinder User Guide 20
Chapter 2: Sample System
Conclusion
The CallFinder solved Spigglebrim’s problem. It added DID functionality to their existing PBX. Al in the
Field Support Department can now receive calls from the outside (dialed to 612-555-3101) while taking
both internal and external calls using his 5203 PBX extension number. Al’s Field Support calls are
handled as outside calls and they can be registered with a billing computer. Ann in the Purchasing
Department receives external calls (dialed to 612-555-3111) while taking both internal and external calls
using her 5411 PBX extension number. If either Al or Ann go on vacation, their incoming DID lines can
be re-directed in the CallFinder to another employee who knows their specialties. Spigglebrim Vacuum
Cleaners will be humming along for years to come.
Multi-Tech Systems, Inc. CF220 CallFinder User Guide 21
Chapter 3: CallFinder Server Installation
Chapter 3 – CallFinder Server
Installation
This chapter shows you how to set up your Multi-Tech Model CF220 CallFinder.
The setup process entails cabling the CF220 unit and configuring the CallFinder software. The CallFinder
software resides on the CallFinder unit and does not need to be installed.
Prerequisite: Ordering the DID Line
To use the CallFinder system, you will need one or two DID (Direct Inward Dial) lines in your facility. You
must order the DID line(s) from your local telephone operating company (telco). A DID line allows one
phone line to be associated with multiple directory numbers. However, only one call can occur on this line
at any given time.
DID lines are sold in groups. For example, a telco in New York City might offer a DID line with a set of 20
directory numbers in the range of 212-555-4101 through 212-555-4120.
When ordering your DID line, ask the telco representative for these details about the DID service. These
details will be important when setting up your CF220 DID Adapter.
Parameter Value Required by
Telco
Number of digits used
to designate the DID extension
(usually 3, 4, 6, or 7)
Type of “DID Start” used
(wink, immediate, or delay dial)
You will need this information to configure your CallFinder (see step 8 on page 25).
We Supply
• A CF220 CallFinder with factory-installed software
• Two power supplies – one 5Vdc and one 48Vdc
• Two common telephone cables (RJ11 at both ends)
• Two DID telephone cables (RJ11 at one end; RJ12 at other end)
• A utility software program for updating CallFinder firmware
• This printed Quick Start Guide
Multi-Tech Systems, Inc. CF220 CallFinder User Guide 22
Chapter 3: CallFinder Server Installation
You Supply
• Two nearby AC power outlets
• Two nearby connections to a PBX
• A connection to your Ethernet LAN
• One or two nearby analog DID trunk lines each with a block of associated DID telephone numbers
• A PC with Ethernet connection and web browser from which to configure the CallFinder unit. (Windows
or Linux can be used to access the CallFinder software. Windows NT, Windows 2000, or Windows XP
are required to access the FaxFinder/CallFinder Manager software.)
Installation, Part A: Connecting the CallFinder to Power
Outlets, Phone Lines, and Ethernet
Summary: Place the CallFinder in a convenient location, and then connect it to your AC power outlets
and Ethernet. Before connecting the extension lines, you need to know whether the CallFinder's ports will
function as FXO or FXS. The CallFinder’s default extension interface setting is FXO to prevent damage
from a mistaken connection. Be aware that an incorrect connection could damage the CallFinder unit or
the PBX. Do not connect FXS to FXS.
1. Connect CallFinder 5Vdc Power Supply to AC Outlet
Make sure the power switch is OFF. Plug the DC power transformer for the 5 Vdc power supply into a
power outlet or power strip. Plug the other end into the “Power 5Vdc” jack on your CallFinder. The DC
power transformer is included with your CallFinder.
Caution: Use only the 5 Vdc power transformer supplied with the CallFinder. Use of any other
transformer voids the warranty and can damage the CallFinder. The CallFinder’s 5Vdc
and 48 Vdc power supplies have different connector types to prevent mix-ups.
2. Connect CallFinder 48Vdc Power Supply to AC Outlet
Make sure the power switch is OFF. Plug the DC power transformer for the 48 Vdc power supply into a
power outlet or power strip. Plug the other end into the “Power 48 Vdc” jack on your CallFinder. The DC
power transformer is included with your CallFinder.
Caution: Use only the 48 Vdc power transformer supplied with the CallFinder. Use of any other
transformer voids the warranty and can damage the CallFinder. The CallFinder’s 5Vdc
and 48 Vdc power supplies have different connector types to prevent mix-ups.
3. Identify CallFinder’s Extension Ports (FXS/FXO) for Later Hookup
Caution: You must wait until after the CallFinder software has been configured before connecting
the cables between the CallFinder’s Extension (FXS/FXO) Ports and the PBX.
Because the CallFinder and the PBX can both supply battery power, the cable
connections must be done properly. Otherwise equipment damage could occur.
Before making connections to the CallFinder Extension (FXS/FXO) channels, you must know the type of
PBX port to which each CallFinder port will be connected and set the “Extension Port” field in the
CallFinder
Multi-Tech Systems, Inc. CF220 CallFinder User Guide 23
Channel Configuration screen appropriately.
When connecting to a PBX Station Port,
set the CallFinder channel to FXO.
Chapter 3: CallFinder Server Installation
When connecting to a PBX Trunk Port,
set the CallFinder channel to FXS.
When the Channel Configuration | Extension Port software field has been set properly for both
CallFinder channels, you can proceed to connect the cable between each of the CallFinder’s FXS/FXO
ports and the corresponding PBX port.
4. Connect CallFinder to DID Lines
Plug one end of the phone cable into the CallFinder’s Channel 1 DID jack and the other end into an
analog DID trunk line jack. The DID Line cable is included with your CallFinder.
Caution: The DID Line cable has an RJ11 connector on one end (this is the larger of the two
connectors; it goes to the telephone wall receptacle). The DID Line cable has an RJ12
connector on the other end (this is the smaller connector; it goes to the DID Port on the
CallFinder unit).
Never plug the DID connector into a standard POTS Line. This may damage the
CallFinder or the central office equipment. Use only an analog DID Line.
Repeat for the CallFinder’s Channel 2 DID port.
5. Connect CallFinder to Ethernet Network
Plug one end of your RJ45 ethernet cable into the CallFinder’s ethernet jack and the other end into your
network ethernet hub. This ethernet cable is not included with your CallFinder unit.
Note: Before connecting to the Ethernet Network, make sure that the network to which you
are connecting the CallFinder is not a 192.168.2.x subnet.
If it is a 192.168.2.x subnet, it will clash with the CallFinder because the CallFinder’s
default IP address is 192.168.2.1. To remedy such a situation, connect from the Admin
PC to the CallFinder using an RJ45 crossover cable until the CallFinder’s IP address
has been configured. Thereafter, connect the CallFinder into the network with an
ordinary RJ45 cable.
6. Do Power-On Test
Test your CallFinder by turning it on (an on-off switch is located on the back panel). When you apply
power, the CallFinder performs a diagnostic self-test. The Status indicator flashes when the test is
complete and the unit is ready. If this does not happen, check that the power switch is on, the power
supply is solidly connected, and the AC outlet is live.
Multi-Tech Systems, Inc. CF220 CallFinder User Guide 24
Chapter 3: CallFinder Server Installation
Part B: Configuring the CallFinder Server
1. Collecting Configuration Data
The table below lists the information you will need to fill in on the various CallFinder Server screen.
Gathering this information in advance will expedite the CallFinder configuration process.
Server Parameters
Values for this CallFinder
(for Server Admin screen)
IP Address (of FaxFinder unit)
Subnet Mask
(Domain) Name Server
Secondary Name Server (optional)
Default Gateway
Time Server (typically time.nist.gov)
SMTP (Mail) Server Address
Administrative User Parameters
(for Server Phonebook & Configuration (SMTP) screens
and FFCF Manager’s Add FaxFinder screens)
Name User ID/
Username
Administrator
Email
Address
DID # PBX
Password
Extension
Unassigned
Number
Server ID
recipient
Multi-Tech Systems, Inc. CF220 CallFinder User Guide 25
Chapter 3: CallFinder Server Installation
Ordinary User Parameters
(for CallFinder Phonebook)
Name DID Number PBX Extension
Multi-Tech Systems, Inc. CF220 CallFinder User Guide 26
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