Multi-Tech Systems 4000 User Manual

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CommPlete 4000 Communications Server

User Guide

CommPlete 4000 Communications Server

User Guide

S000348A, Revision A

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

Record of Revisions

Revision Date Description

A 05/21/04 Replacing printed User Guide and including new SBC (IAC-F969

Series).

Patents

This product is covered by one or more of the following U.S. Patent Numbers:

5.355.365; 5.355.653; 5.452.289; 5.453.986

TrademarksTrademarks of Multi-Tech Systems, Inc. are as follows: CommPlete, RASExpress,

MultiExpressFax, and the Multi-Tech logo. CompuServe is a trademark of CompuServe, Inc.

Mounds View, Minnesota 55112

(612) 785-3500 or (800) 328-9717

Tech Support (800) 972-2439

Internet Address: http://www.multitech.com

. Other Patents Pending.

Multi-Tech Systems, Inc.

2205 Woodale Drive

Fax (612) 785-9874

5.301.274; 5.309.562

;

2 CommPlete 4000 Communications Server User Guide

Contents

System Overview ...................................................................................... 5

Product Overview................................................................................................................................. 5

RASExpress .................................................................................................................................. 6

Documentation Set Overview ............................................................................................................... 6

Technical Specifications ....................................................................................................................... 7

Chassis.......................................................................................................................................... 7

Power Supply ................................................................................................................................. 7

Dimensions .................................................................................................................................... 7

Environmental ................................................................................................................................ 7

Chapter 2 - Installing Your CommPlete 4000 .......................................... 8

Unpacking ............................................................................................................................................ 8

Safety Warnings ................................................................................................................................... 8

Rack Mounting ..................................................................................................................................... 8

Cable Connections ............................................................................................................................... 8

SBC Board Cabling........................................................................................................................ 9

ISI Board Cabling......................................................................................................................... 10

Serial Card Upgrades .................................................................................................................. 11

Powering Up ....................................................................................................................................... 12

Chapter 3 - Getting Started with RASExpress...................................... 13

What you need to start................................................................................................................. 13

Accessing RASExpress ............................................................................................................... 13

Method A. Do All Configuration using Terminal or Auxiliary PC .................................................... 14

Method B. Start Configuration with Terminal, Finish Configuration on Client PC ......................... 16

Chapter 4 - Hardware removal/Replacement ........................................ 18

Disconnecting Cables and Removal from Enclosure .......................................................................... 18

Card Cage Removal/Replacement ..................................................................................................... 19

Board Removal and Replacement.................................................................................................... 21

Removing SBC Board................................................................................................................. 21

Removing ISI Boards ................................................................................................................... 22

Hard Disk Drive Removal/Replacement .............................................................................................22

Floppy Disk Drive Removal/Replacement .......................................................................................... 23

CDROM Removal/Replacement ........................................................................................................ 23

Power Supply Removal/Replacement ................................................................................................24

Chapter 5 - Troubleshooting ................................................................... 25

Troubleshooting .................................................................................................................................. 25

Diagnostic Tests ................................................................................................................................. 26

Chapter 6 - Service, Warranty, and......................................................... 27

Technical Support ................................................................................... 27

Limited Warranty ................................................................................................................................ 27

Addendum for North American Products ..................................................................................... 27

Addendum for International Products........................................................................................... 28

Out of Warranty Repair Costs ...................................................................................................... 28

On-line Warranty Registration ...................................................................................................... 28

Technical Support .............................................................................................................................. 28

Recording CommPlete 4000 Information .................................................................................... 28

Contacting Technical Support ...................................................................................................... 29

Service ........................................................................................................................................ 29

Ordering Accessories ......................................................................................................................... 29

CommPlete 4000 Communications Server User Guide 3

Appendices .............................................................................................. 30

Appendix A—Back Panel Connector Pinouts ..................................................................................... 30

Appendix B—Regulatory Information ................................................................................................. 35

FCC Regulations for Telephone Line Interconnection ......................................................................... 35

Canadian Limitations Notice ........................................................................................................ 36

Compliance with BABT Requirements ...............................................................................................36

European Low Voltage Directive ..................................................................................................38

Compliance with BS6305 Clause 6.2, BS6320 Clause 7.2, and BABT/SITS/82/005S/D .............. 38

Compliance with BS6789: Section 3.1 and Part 2 ........................................................................ 38

Compliance with BS6328 Part 1 .................................................................................................. 39

EMC, Safety, and Terminal Directive Compliance ............................................................................... 39

4 CommPlete 4000 Communications Server User Guide

The CommPlete™ 4000 Communications Server is a single-segment, rack mountable

communications server. It is customized for dedicated turnkey operation of LAN-based

communications and remote access server functions. The CommPlete 4000 is a general purpose,

turnkey communications server that easily interfaces to any existing Novell, Windows NT, or IP

network.

Figure 1-1. CommPlete™ 4000 Communications Server

Product Overview

The CommPlete 4000 is a ruggedized, highly expandable 19" rack mount device that includes a built-

in hard drive, 3.5" floppy drive, and a slot for a CD-ROM drive. It has five circuit-board slots: four are

PCI compatible, and one accommodates either a PCI or ISA card. (Each CommPlete 4000 model is

shipped with a Network Interface Card and a MultiModem ISI card. These occupy two slots, leaving

three slots for expansion cards.) A separate slot supports the single board computer (SBC) that is

the heart of the system. A user configurable card cage allows for up to 32 V.90 (56kbps, KFlex)

internal modems or up to 32 high speed serial ports. The CommPlete 4000 is shipped with factory-

installed RAS

default configuration that allows it to boot as a RAS unit.

Express

server software for remote-access functionality. Each CommPlete 4000 has a

Chapter 1 - System Overview

System Overview

The four CommPlete 4000 models differ according to the serial interface card used. The different

serial interface cards offer, variously, serial ports for external modems, built-in modems, or built-in

modems and terminal adapters:

Model CC4S-8 with the ISI4608PCI or ISI4608UPCI serial card -- has serial port connections for

eight external modems.

Model CC4M-8 with the ISI5634PCI/8 or ISI5634UPCI serial card -- has eight built-in modems Model CC4H-4S with the ISIHP-4S serial card -- provides four ISDN terminal adapters using the S

interface as well as eight analog modems (allowing eight concurrent sessions)

Model CC4H-4U with the ISIHP-4U serial card -- provides four ISDN terminal adapters using the

U interface as well as eight analog modems (allowing eight concurrent sessions)

The CommPlete 4000 has expansion capability for up to three additional MultiModem ISI circuit cards

(for additional modems/TAs). When multiple serial-interface cards are used, the CommPlete

accommodates or includes as many as 32 communications devices. While it is most common to use

multiple ISI cards all of the same type, you can equip a single CommPlete 4000 unit with more than

one type of ISI card.

CommPlete 4000 Communications Server User Guide 5

Chapter 1 - System Overview

RASExpress

The CommPlete 4000 is equipped with factory installed RAS

Express

, an advanced remote access software that enables network managers to configure and manage remote servers via web browsers, through Telnet over an IP network, and via a GUI manager over both IP and IPX networks. Through an a special software package bundled with the CommPlete 4000, RAS

Express

can also be interfaced to standard Radius Authentication functionality (which resides on a separate PC). Radius Authentication ensures security against unauthorized server access, and includes an integrated Telnet server and Client. Built-in R log protocol support permits remote log-in to all hosts on the network and RAS

EtherNet LAN

Express

Terminals

Ethernet Concentrator

12345678 910111213141516

Printer

can facilitate remote software upgrades via standard TFTP protocol.

Intelligent Serial

CommPlete 4000

Single Processor

Data Communications Server

Model EN516TP/CA Active Hub for UTP Networks

Ethernet 10BASET Concentrator

Print Server

File Server

RASExpress

Software

SBC

Figure 1-2. Typical RASExpress Application

Interface Cards

ISI5634PCI/8

Dial-Up Lines

Additional noteworthy features include:

• Support for DHCP, a time saving feature that dynamically allocates IP addresses instead of requiring network managers to allocate them manually

• Built-in SNMP agent enables third-party SNMP manager to administer the box

• Support of IP and IPX header compression and IP VJC header compression for increased performance

• Call back support for Windows 95 client

• Remote Access Security on a per use basis for accessing IP only, IPX only, or both IP and IPX

• Keyboard or mouse operation

• Standard or User-defineable cover page

• Built-in web, telnet, and FTP access

Documentation Set Overview

The CommPlete 4000 documentation includes individual hardware and software manuals available on the CD. Individual titles in your CommPlete 4000 documentation include the following:

• CommPlete 4000 Quick Start Guide

• System Overview and Chassis Manual

• Single Board Computer User Guide

• RAS

• RADIUS Server User Guide

• Serial Card documentation: ISI4608PCI, ISI4608UPCI, ISI5634PCI/8, ISI5634UPCI/8,

6 CommPlete 4000 Communications Server User Guide

Express

User Guide

ISIHP-2S/2U/4S/4U/4SD

Technical Specifications

The CommPlete 4000 conforms to the following technical specifications.

Chassis

• 6-slot PCI/ISA backplane

• SBC

• One half-height 1.44Mb 3½-inch floppy disk drive

• One half-height IDE hard disk drive

• One power supply

• Power on/off switch on front panel with built in power LED.

• Full security locking

• Intelligent Serial Interface card with or without modems/TAs (ISI4608PCI,ISI4608UPCI,

ISI5634PCI/8, ISI5634UPCI/8, ISIHP-4S, or ISIHP-4U)

Power Supply

AC Input

• Power requirement: 100-120/220-240V; 6A/3A (RMS) selectable by slide switch

• Frequency: 50-60 Hz

• Efficiency: >65% @ full load, nominal line

Chapter 1 - System Overview

DC Output

• Output: +5 @ 25A

+12 @ 10A

-5 @ 0.5A

-12 @ 0.5A

• Inrush current: <30A peak @ 115VAC, cold start at 25o C

• Line regulation: +/- 5% at full load for +/-5V, +/-12V, +/-10% for -12V

• Hold Time: 12ms at full load @ 115VAC

Note: 3.3 volts, DC, is available at PCI expansion slots on the backplanes.

Dimensions

• Height: 5.25 inches

• Width: 19 inches

• Depth: 17 inches

• Weight: 31 lbs. (14kg)

Environmental

• Temperature: 0–40o C

• Humidity: 10–90% RH noncondensing

• Fan Rating: 25 cfm

CommPlete 4000 Communications Server User Guide 7

Chapter 2 - Installing Your CommPlete 4000

This chapter explains how to set up and connect cables for the CommPlete 4000. This product is ready to be connected to the end-user's Ethernet concentrator. It is preconfigured to operate as a communications server. The operator must make modem/terminal-adapter connections, link up the VGA monitor and keyboard, boot the system, and enter some basic information. To connect the cables to the SBC or ISI board, see the

Unpacking

Check the items on the CommPlete 4000 shipping list to ensure that you have received the correct options and accessories. Unpack the unit and inspect it for visible shipping damage. If damage is observed, do not power-on the unit; contact Multi-Tech's Tech Support for advice. If no damage is observed, place the CommPlete 4000 in its final location.

Safety Warnings

• Never install telephone wiring during a lightning storm.

• Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

• This product is to be used with UL and cUL listed computers.

• Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

• Use caution when installing or modifying telephone lines.

• Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electrical shock from lightning.

• Do not use the telephone to report a gas leak in the vicinity of the leak.

• To reduce the fire risk, use only No. 26 AWG or larger telecommunications line cord.

Cable Connections

section of this chapter.

Rack Mounting

Caution: To prevent personal injury or damage to the unit, two people should mount the

CommPlete 4000 into the rack enclosure.

The CommPlete 4000 fits in a standard 19-inch rack enclosure. Attach it securely to the rack enclosure with the four mounting screws included in your CommPlete 4000 kit.

Note: To keep the server cool enough, you need at least one inch of clearance behind the unit to allow air flow. If mounted in a rack enclosure or as a desktop unit, there must be a minimum of one inch between the back of the CommPlete 4000 and any wall or barrier.

Cable Connections

The operator must connect the SBC’s Ehternet connection to the network and the serial interface card(s) to their related external devices or telephony connections. If the ISI5634PCI/8 is used, the supplied special cables with two sizes of modular phone plugs must be used to connect that board’s built-in modems to the phone lines.

If the ISI5634UPCI/8 is used, two RJ-45’s provide the connections to their external devices. The RJ45’s fan out to support four modem connections per jack. Two special cables are provided with the RJ-45 connecting to the UPCI board and fanning out to four RJ11 jacks. The cables are labeled 1-4 which connect to the bottom (right) RJ-45 on the UPCI board and the second cable is labeled 5-8 which connect to the top (left) RJ-45.

8 CommPlete 4000 Communications Server User Guide

Chapter 2 - Installing Your CommPlete 4000

If the ISI4608PCI or ISI4608UPCI is used, connections between it and external modems are made via the supplied octopus cable going between the DB-78 connector on the ISI4608PCI board and the DB-25 connectors on the individual modems. (RJ-11 connectors connect the modems to the phone jacks.)

If the ISIHP-4S or -4U are used, each ISIHP card accepts as many as four RJ-45 connectors to accommodate ISDN BRI lines. (The modem connections that accommodate analog calls are internal to the ISIHP board. That is, when the V.90 modem module is installed, each ISDN B-channel connects to a V.90 modem via a digital connection. These digital connections allow analog callers using 56K modems to receive 56k downloads from the ISIHP’s modems.)

The SBC board has cable connectors for adding a monitor, a keyboard, and a mouse or other serial device (on COM1), and network connection. Cable connectors and boards are shown in Figure 2-1.

Cover Mounting Screws

ISI Boards

Cover

MODEM

1-4

Line

5-8

Line

MODEM

5-8

Line

1-4

Line

COM 2

120

(DB15)

Printer Port (DB25)

Power Supply

SBC Backplane

Figure 2-1. Back Panel Connectors

SBC Board Cabling

The SBC board is located in the CommPlete 4000 as shown in Figure 2-1. The SBC board cabling may involve connection to four back panel connectors (see Figure 2-2). The back panel connectors are:

• Video connector

• COM 1 connector

• Keyboard connector

• Network connector

120

SBC Board

6-Pin Circular Jack (To External Keyboard)

15-Pin Video Connector (to External Display Monitor)

RJ45 Connector (to Network Hub)

Fig. 2-2. SBC Backplane Connections

The right connector (COM 1) on the SBC’s backplane typically accommodates a mouse or other pointing device. The middle receptacle connects the video cable to a monitor. The left round connector is for the keyboard. The SBC connector pinouts are shown and defined in Appendix A.

Note: Any cables connected to the CommPlete 4000 should be shielded to reduce interference.

CommPlete 4000 Communications Server User Guide 9

DB9 (male) Connector (to COM 1 Serial Port)

Chapter 2 - Installing Your CommPlete 4000

ISI Board Cabling

Each Intelligent Serial Interface card (ISI5634PCI/8, ISI5634UPCI/8, ISI4608PCI, ISI4608UPCI or ISIHP-2S/2U) takes up one physical slot in the CommPlete 4000. Depending on your configuration, you may have as many as four of these cards (see Figure 2-1). Attach the line cords (RJ-12 for analog phone lines; RJ-45 for UPCI or ISDN phone lines) to the line connectors on the ISI card(s) at the back of your CommPlete 4000 as shown in Figure 2-3.

ISI5634UPCI/8

RJ45 Line Jacks

Modem

Line

1-4

MODEM

LINE

1-4

120

Modem

Line

5-8

LINE

MODEM

RJ12 Line Jacks

ISI5634PCI/8 Board

Figure 2-3: ISI Board Connectors (ISI5634PCI/8 and ISI5634UPCIshown;

other MultiModem ISI cards differ)

Note: Any cables connected to the CommPlete 4000 should be shielded to reduce interference.

Note that the two top expansion slots share a data interrupt signal on the PCI bus. Consequently, if both slots are used, they must be occupied with identical devices (and the device drivers must be identical). This is a constraint of PCI bus architecture. Also, the device drivers must support “interrupt-sharing.” The drivers for the MultiTech ISI card do support interrupt-sharing

Shared Interrupt

for Top Slots.

Identical Devices Required.

You can not mix PCI &UPCIcards

in these two slots, because they

use different drivers.

120

Figure 2-3b. Top Slots Require Identical Devices

10 CommPlete 4000 Communications Server User Guide

Chapter 2 - Installing Your CommPlete 4000

Serial Card Upgrades

As shown in Figure 2-3c, installation of expansion cards is simpler in the outer slots than in the inner expansion slot.

Shipped Configuration

120

Preferred expansion

120

slots

120

Installing expansion card here requires removal of card cage.

Figure 2-3c. Convenience of using outer expansion slots before the inner slot

}

CommPlete 4000 Communications Server User Guide 11

Chapter 2 - Installing Your CommPlete 4000

Powering Up

Note: This is pluggable equipment; the socket outlet must be installed near the equipment and must be easily accessible.

Make sure that the voltage selector on the power supply is set to the proper voltage prior to connecting this equipment to the main power. If the voltage selector needs to be changed, an ordinary pencil can be used to change the switch to the position which best correlates with the known input voltage. If the voltage selector is in the "115" position, input voltages from 100-120VAC may be applied to the equipment. If the voltage selector is in the "230" position, input voltages from 200-240 VAC may be applied to the equipment.

Connect the power cord supplied with the CommPlete 4000 to the power cord connector on the back of the cabinet and to an AC outlet. Press the power switch on the front of the cabinet to the ON position. The power switch contains an LED which should light when power is applied.

120

Power Supply

Monitor Power Outlet

120

Power Cord Input

Voltage Selector

Fig. 2-4. Power Supply Connectors

12 CommPlete 4000 Communications Server User Guide

Chapter 3 - Getting Started with RASExpress

MultiTech Systems has preinstalled RAS configuration as simple as possible. For your convenience, a copy of the RAS program is on the CD-ROM shipped with the CommPlete 4000. Complete the procedure below to put your CommPlete 4000 into operation as a Remote Access Server.

Express

server software on your CommPlete 4000 to make

Express

Installation

What you need to start

• The CommPlete 4000 Server

• A dumb terminal or an auxiliary PC (other than the CommPlete 4000 itself) that can operate in terminal mode

• A shielded RS-232C serial cable with a female DB-9 connector on one end and a connector to match the serial port of the terminal or auxiliary PC on the other end (supplied)

• An IP Address assigned to the CommPlete 4000 server

• An IP Subnet Mask assigned to the CommPlete 4000 server

• Optional:

Telnet, a browser, or MultiManager

Accessing RAS

To configure the CommPlete 4000 as a RAS auxiliary PC to the CommPlete 4000’s serial port. Then you must enable IP Remote Access and program the IP Address and IP Subnet Mask into the CommPlete 4000. After the IP Address and IP Subnet Mask have been entered into the CommPlete 4000, you can either:

(a) continue using the terminal or auxiliary PC to program other network settings into the

CommPlete 4000, or

a client PC connected to the CommPlete 4000’s network and equipped with

Express

server, you must first connect a terminal or

(b) re-boot the CommPlete 4000 and then continue programming the CommPlete 4000’s

network settings from a client PC connected to the LAN in which the CommPlete 4000 is the RAS server. Do this using Telnet, or a browser, or MultiManager.

The steps for both methods are presented below.

CommPlete 4000 Communications Server User Guide 13

Chapter 3 - Getting Started with RASExpress

Method A. Do All Configuration using Terminal or Auxiliary PC

A1. Be sure that the CommPlete 4000 is connected to the LAN. Turn off the power for the

CommPlete 4000.

A2. Using the provided RS-232C serial cable, connect a terminal (or an auxiliary PC) to the

CommPlete 4000’s serial port.

120

SBC

Backplane

6-Pin Circular Jack (To External Keyboard)

15-Pin Video Connector (to External Display Monitor)

RJ45 Connector (to Network Hub)

Connect RS-232C Serial Cable (female end) here

COM 1 DB9 male

Dumb Terminal

Auxiliary PC

RS-

232C

Cable

Figure 3-1: Serial port on the CommPlete 4000

A3. Power up the CommPlete 4000. The RAS

Express

Server Screen will appear.

Note: The server takes a few moments to load the RASExpress software and to initialize the modems after it is turned on. Observe RAS software processing and displaying .

A4. Turn on the terminal (or auxiliary PC) and press Enter. A5. Select Quick Configuration of Server. A6. Enable IP Remote Access.

Note: Error messages will appear and will indicate that the remote addresses of the WAN ports are not on the same subnet. This is normal for the initial setup. Ignore these messages.

A7. Type the IP Address for the CommPlete RAS

Express

server. A8. Type the IP Subnet Mask. A9. In the IP Default Route field, enter the router address for the LAN’s file server. A10. If you want the RAS

Express

server to use IP Routing Information Protocol (RIP-2) for IP

routing, enable IP RIP.

A11. If you have enabled IP-RIP, you may enable IP Auto Learn Default Gateway. When

enabled, the RAS

Express

server will learn the correct default gateway if it was configured incorrectly or if the configured gateway goes down and a different router starts acting as a default router.

A12. In the Primary Name Server field and the Secondary Name Server fields,

type 000.000.000.000 unless you have made other arrangements.

A13. In the IP Frame Type field, select TYPE_II (the default value). A14. If you set the Remote Client IP Address field to the value Configure Per Port,

follow these steps when this present Quick Configuration procedure is done:

i. From the terminal main menu, select Configuration of server

ii. Select Communication Setup.

14 CommPlete 4000 Communications Server User Guide

Chapter 3 - Getting Started with RASExpress

iii. Select ISI Setup.

iv. Delete all ISI cards before saving and rebooting the server.

These steps correct the initial subnet error the next time the server loads.

If you set the Remote Client IP Address to any of these values (Use DHCP, or Use

Address Pool, Use Radius), go to step A15. If you selected Use Address Pool, you must configure the address pool. See the RAS

Express

User Guide.

A15. When the above steps are complete, press Esc and save the changes to disk. You will be

asked to re-boot the server.

A16. Type Y and press Enter. The connection closes while the RAS

Express

server re-boots. A

new menu appears after the CommPlete 4000 has re-booted.

A17. To complete the configuration of the RASExpress server, select Configuration of server

from the main menu. For detailed information about the menu options, see Chapter 3 of the RAS

Express

manual.

CommPlete 4000 Communications Server User Guide 15

Chapter 3 - Getting Started with RASExpress

Method B. Start Configuration with Terminal, Finish Configuration on Client PC

To enable remote configuration of the RASExpress server, you must first configure the server’s IP settings, including the server’s IP address. To do this, you must connect a terminal (or auxiliary PC) to the server’s serial port. After IP is configured and working, you can complete the server configuration remotely through Telnet, through a browser, or through MultiManager on a client PC connected to the LAN.

B1. Be sure that the CommPlete 4000 is connected to the LAN. Turn off the power for the

CommPlete 4000.

B2. Using the provided RS-232C serial cable, connect a terminal to the RASExpress server’s

configuration port.

120

SBC

Backplane

6-Pin Circular Jack (To External Keyboard)

15-Pin Video Connector (to External Display Monitor)

RJ45 Connector (to Network Hub)

Connect RS-232C Serial Cable (female end) here

COM 1 DB9 male

RS-

232C

Cable

Dumb Terminal

Auxiliary PC

Figure 3-2: Serial port on the CommPlete 4000

B3. Power up the CommPlete 4000. The RAS

Express

Server Screen will appear.

Note: The server takes a few moments to load the RASExpress software and to initialize the modems after it is turned on. Observe RAS software processing and displaying .

B4. Turn on the terminal (or auxiliary PC) and press Enter. B5. Select Quick Configuration of Server. B6. Enable IP Remote Access.

Note: Error messages will appear and will indicate that the remote addresses of the WAN ports are not on the same subnet. This is normal for the initial setup. Ignore these messages.

B7. Type the IP Address for the CommPlete RAS

Express

B8. Type the IP Subnet Mask. B9. Re-boot the CommPlete 4000.

server.

16 CommPlete 4000 Communications Server User Guide

Chapter 3 - Getting Started with RASExpress

B10. Using Telnet for access requires that a TCP/IP protocol stack be loaded on the client PC.

Telnet access is possible both by dialing in through the RASExpress server and, more commonly , through the LAN or Internet.

Client PC

running Telnet session,

web, or Windows

MultiManager CommPlete 4000

RASExpress Server

Figure 3-3. Setup for completing RAS

Express

configuration from client PC

At a client PC connected to the LAN in which the CommPlete 4000 is the RAS server, start a

Telnet session using either dial-in access or TCP/IP access.

Using Dial-In Access

• Dial in to the RAS

Express

server using a terminal program. A login prompt appears.

• Enter a user name and password. A menu appears. Unless users have been added, you must login as supervisor.

• Select Telnet Session from the menu.

• Enter the IP address of the RAS

• The RAS

Express

main menu appears.

Express

server.

Using TCP/IP Access

• Run your Telnet software and connect to the IP address of the RAS

• The RAS

Express

main menu appears.

Express

server.

B11. At the Telnet main menu, select Configuration of server. B12. Set network parameters as described in items A9 through A17 in Method A above.

Information on the MultiTech auxiliary software packages for authentication and workstation redirection (RADIUS, WINMCSI, and MCSIWSN) can be found in the appendices of the

4000 Quick Start Guide

and in the

RADIUS Server User Guide

CommPlete

CommPlete 4000 Communications Server User Guide 17

Chapter 4 - Hardware removal/ Replacement

Chapter 4 - Hardware removal/Replacement

This chapter’s procedures describe removal and replacement of the main hardware components of the CommPlete 4000. Before removing or replacing any component, disconnect the cables from the back of the CommPlete 4000 and remove the CommPlete 4000 from its rack enclosure per instructions. The CommPlete 4000 has been designed to make this process as efficient as possible, but if you experience problems, contact Multi-Tech Technical Support (see chapter 6 of this section).

Disconnecting Cables and Removal from Enclosure

The steps below describe how to remove the CommPlete 4000 from its rack enclosure. These steps must be followed before any internal component can be removed or replaced.

Warning: Anytime power is removed, turn off the Master Power

switch inside the front door.

Note: In order to make re-connection easier, be sure to note or label all cable connections

before disconnecting any cables from the CommPlete 4000. 1 Remove the power cord from the back of the CommPlete 4000. 2 If connected, disconnect the video, COM 1, keyboard, and network cables from the back of the

SBC.

Cover Mounting Screws

Cover

1-4

Line

MODEM

ISI Boards

MODEM

5-8

Line

MODEM

5-8

Line

1-4

Line

COM 2

120

(DB15)

Printer Port (DB25)

Power Supply

SBC Backplane

Fig.4-1. Back Panel Connectors

3 Disconnect the telephone cords (RJ-12 and/or RJ-45) from the serial interface card(s).

Note: You may have ISI boards located in the left and

right halves of the card cage

Caution: For safety and proper handling, two people are required to remove the CommPlete

4000 from its rack enclosure. Please work safely.

4 Remove the four rack enclosure mounting screws from the front of CommPlete 4000 and

remove the CommPlete 4000 from the rack enclosure. See Figure 4-2.

Enclosure Mounting Holes

Rack Enclosure

Mounting

Screws

Single Processor Communications Server

Handle

Fan Intake Vents

Fig. 4-2. Rack Enclosure Mounting Screws

18 CommPlete 4000 Communications Server User Guide

5 To re-attach cables and re-mount the CommPlete 4000, follow steps 1-4 in reverse order and

sense. That is,

a. (Two people are needed.) Attach the CommPlete 4000 to its rack enclosure using

the four mounting screws. b. Reconnect phone cords. c. Reconnect the SBC cables (to video, keyboard, COM1, and network). d. Restore power when ready.

Card Cage Removal/Replacement

The steps below describe how to remove the card cage. Note that card cage removal is not always necessary to remove or replace some components. Specifically, expansion cards can be installed into or removed from the SBC side of the card cage without removing the card cage. However, installing/removing an expansion card from the opposite side requires removal of the card cage (see Figure 2-3c).

1 Remove the CommPlete 4000 from rack enclosure (two people are needed). Follow the

procedure “Disconnecting Cables and Removal from Enclosure” presented above. Summary: after powering down the unit and disconnecting all power and signal cables, employ two people to remove its rack-mounting screws and lift the unit out of the rack.

2 To remove the top cover from the CommPlete 4000 , remove the seven cover mounting screws

located in the back of the CommPlete 4000. The cover slides off the back of the chassis.

Chapter 4 - Hardware removal/Replacement

Cover Mounting Screws (7)

Cover

120

Fig. 4-3. Cover Mounting Screws

3 Remove the chassis mounting screws from the card cage. See Figure 4-4.

Chassis Mounting

Screws

7 T E K C

O S

K C O L

1 M

2 M

1 K N

4 M

1 K N A B

Fig. 4-4. Chassis Mounting Screw

CommPlete 4000 Communications Server User Guide 19

Chapter 4 - Hardware removal/ Replacement

4 Finish pulling the card cage (including fan enclosure) straight up and out of the chassis. See

Figure 4-5. Set it next to the chassis.

Note: Before placing the card cage back into the chassis, verify that the power connectors from the power supply to the backplane are fully attached. Figure 4-5b shows the wire colors and correct orientation of the power cables.

ISI

SBC Board

Fan Enclosure

SOCKET 7

C O L

1 K N BA

1 K N A

7 T

E K C O S

K C O L

1 M

3 M

1 K N

4 M

A B

1 K N A B

Figure 4-5. Card Cage Removal

ISI (3)

llo

Red

range

Red

hite

Black

CommPlete

Black

Blue

Yellow

Red

Orange

Red

White

Black

Figure 4-5b: Wire Colors and Orientation of Power Cables

20 CommPlete 4000 Communications Server User Guide

Board Removal and Replacement

Removing SBC Board

1 Remove the CommPlete 4000 from rack enclosure (two people are needed). Follow the

procedure “Disconnecting Cables and Removal from Enclosure” presented above. Summary: after powering down the unit and disconnecting all power and signal cables, employ two persons to remove its rack-mounting screws and lift the unit out of the rack.

2 Remove the top cover from the CommPlete 4000 by removing the seven cover mounting

screws located in the back of the CommPlete 4000. (See Figure 4-3.)

3 Disconnect the four ribbon cables from the SBC. (See Figure 4-6.) Depending on

your configuration, you may not have all four ports in use.

Chapter 4 - Hardware removal/Replacement

SC2T2

FDCA1

IDEB1

COMB1

IRDA1

SC2T1

LPTA1

IDEB2

USBF2

FAN1

DIMMA2

DIMMA3

DIMMA1

COMA1

PLRS1

USBF1

FAN2

LNB1

LANB1

South Bridge

North Bridge

CPU

SM1

CMOS1

VLCD1

VGAA1

KCN1

KBPW1

SLVA1

PKM1

SBVB1

ATXD1

PSW1

SCF1

LVDSE1

Figure 4-6. SBC Board and Ribbon Cable Connectors

4 Remove the fanned heatsink from the processor or disconnect the power connector for the

fanned heatsink.

5 Remove the screw that secures the SBC board to the chassis at the back of the CommPlete

4000. 6 Remove the SBC board from the midplane. 7 To replace the SBC board, verify SBC board configuration. Refer to the Hardware

Configuration and Installation instructions in the SBC manual.

8 Install the new SBC board by following steps 1-5 in reverse order and sense. That is,

a. Attach SBC to its midplane socket. b. Secure SBC to rear of chassis with screw. c. Re-connect ribbon cables and fanned heatsink. d. Replace top cover (7 screws). e. (Two people are needed.) Replace CommPlete 4000 into rack enclosure.

CommPlete 4000 Communications Server User Guide 21

Chapter 4 - Hardware removal/ Replacement

8 If installing other boards, see the procedures below for installation instructions. Then

remount the CommPlete 4000

in the enclosure.

Removing ISI Boards

Note: If removing or replacing the single ISI board on the left side (looking from the front) of

the midplane, card cage removal is not necessary. Ignore steps 3 through 5.

1 Remove the CommPlete 4000 from rack enclosure (two people are needed). Follow the

procedure “Disconnecting Cables and Removal from Enclosure” presented above. Summary: after powering down the unit and disconnecting all power and signal cables, employ two persons to remove its rack-mounting screws and lift the unit out of the rack.

2 Remove the top cover from the CommPlete 4000 by removing the seven cover mounting

screws located in the back of the CommPlete 4000. See figure 4-3. 3 Remove the two chassis mounting screws from the card cage. See figure 4-4. 4 Being careful to maintain slack in the power cables, lift the card cage up and over so

that it rests along side the chassis. 5 Remove screws that secure the serial card to the chassis at the back of the CommPlete 4000 . 6 Remove the serial card(s) from the midplane. 7 To replace the serial card(s), verify the configuration of the cards. See the installation

instructions in the serial card section(s) of this manual. 8 Install the new serial card(s) by following steps 1-6 in reverse. That is,

a. Attach serial card(s) to midplane socket(s). b. Secure serial card to rear of chassis with screw. c. Re-install card cage (2 screws). Make sure the power cables are securelyattached. d. Replace top cover (7 screws). e. (Two people are needed.) Replace CommPlete 4000 into rack enclosure.

Hard Disk Drive Removal/Replacement

1 Remove the CommPlete 4000 from rack enclosure (two people are needed). Follow the

procedure “Disconnecting Cables and Removal from Enclosure” presented above. Summary:

after powering down the unit and disconnecting all power and signal cables, employ two persons

to remove its rack-mounting screws and lift the unit out of the rack. 2 Remove the top cover from the CommPlete 4000 by removing the seven cover mounting

screws located in the back of the CommPlete 4000. See figure 4-3.

Note: If you are simply adding a hard drive and not replacing the existing hard drive, proceed to step 6.

3 Disconnect the power and data cables from the back of the hard disk drive. 4 Remove the three screws that secure the hard drive to the drive chassis. You must lift the card

cage out of the chassis to gain access to the third screw. 5 Remove the hard drive by sliding it up and out of the drive chassis. 6 To install a new hard drive, follow steps 1-5 in reverse order and sense. That is,

a. Place the hard drive forward into the chassis between the mounting tabs. b. Replace drive/chassis mounting screws(3). c. Reconnect power and data cables. d. Replace top cover (7 screws). e. (Two people are needed.) Replace CommPlete 4000 into rack enclosure.

22 CommPlete 4000 Communications Server User Guide

Chapter 4 - Hardware removal/Replacement

Floppy Disk Drive Removal/Replacement

1 Remove the CommPlete 4000 from rack enclosure (two people are needed). Follow the

procedure “Disconnecting Cables and Removal from Enclosure” presented above. Summary: after powering down the unit and disconnecting all power and signal cables, employ two persons to remove its rack-mounting screws and lift the unit out of the rack.

2 Remove the top cover from the CommPlete 4000 by removing the seven cover mounting

and over so that it rests along side the chassis. 5 Disconnect the power and data cables from the back of the floppy disk drive. 6 Remove the four screws securing the floppy drive to the drive chassis. 7 Open the front door and remove floppy drive by sliding it out the front of the drive chassis. 8 To install a new floppy drive, follow steps 1-7 in reverse order and sense. That is,

a. Open front door and insert floppy drive into drive chassis. b. Attach floppy drive to drive chassis (4 screws). c. Reconnect power and data cables to floppy drive.

Note: Before installing card cage, make sure power connectors from power supply to midplane are fully connected (Figure 4-5b).

d. Re-install the card cage and attach it to chassis (2 screws). e. Replace top cover (7 screws). f. (Two people are needed.) Replace CommPlete 4000 into rack enclosure.

CDROM Removal/Replacement

1 Remove the CommPlete 4000 from rack enclosure (two people are needed). Follow the

procedure “Disconnecting Cables and Removal from Enclosure” presented above. Summary:

after powering down the unit and disconnecting all power and signal cables, employ two persons

to remove its rack-mounting screws and lift the unit out of the rack. 2 Remove the top cover from the CommPlete 4000 by removing the seven cover mounting

and over so that it can rest along side the chassis. 5 Disconnect the power and data cables from the back of the CDROM drive. 6 Remove the four screws securing the CDROM drive to the drive chassis. 7 Open the front door and remove CDROM drive by sliding it out the front of the drive chassis. 8 To install a new CDROM drive, follow steps 1-7 in reverse order and sense. That is,

a. Open front door and CDROM drive into drive chassis. b. Attach CDROM to drive chassis (4 screws). c. Reconnect power and data cables to CDROM drive.

Note: Before installing card cage, make sure power connectors from power supply to midplane are fully connected (Figure 4-5b).

d. Re-install the card cage and attach it to chassis (2 screws). e. Replace top cover (7 screws). f. (Two people are needed.) Replace CommPlete 4000 into rack enclosure.

CommPlete 4000 Communications Server User Guide 23

Chapter 4 - Hardware removal/ Replacement

Power Supply Removal/Replacement

The card cage has to be removed in order to disconnect the power wiring before the power supply can be removed. 1 Remove the CommPlete 4000 from rack enclosure (two people are needed). Follow the

procedure “Disconnecting Cables and Removal from Enclosure” presented above. Summary: after powering down the unit and disconnecting all power and signal cables, employ two persons to remove its rack-mounting screws and lift the unit out of the rack.

2 Remove the top cover from the CommPlete 4000 by removing the seven cover mounting

screws located in the back of the CommPlete 4000. See figure 4-3. 3 Remove the two chassis mounting screws from the card cage. See figure 4-4. 4 Partially remove the card cage and remove power cabling at midplane. 5 Remove the power connection from the fanned heatsinkon the SBC (Figure 4-6). 6 Remove power cables from the back of hard drive, floppy drive, and CD ROM drive. 7 Remove the screw that holds the ground wire by the power switch. 8 Dis connect wires going to the power switch. Take note of which color wire is attached to which

connector on the switch. 9 Remove the three power supply mounting screws from the back of the CommPlete 4000. 10 Remove the power supply from the chassis. 11 To install a new power supply, follow steps 1-7 in reverse order and sense.

a. Position the power supply into its place in the chassis. b. Attach power supply to chassis rear (3 screws). c. Re-attach power cables to hard-drive, floppy-drive, and CDROM drive. d. Re-attach power cabling at midplane. The ISI cards and NIC may need to be removed

to attach cables. e. Position card cage in its place in the chassis. f. Attach card cage to chassis (2 screws). g. Re-attach power switch wires and ground wires. h. Replace top cover (7 screws).

24 CommPlete 4000 Communications Server User Guide

Chapter 5 - Troubleshooting

This chapter provides solutions for solving problems if the CommPlete 4000 fails. Your CommPlete 4000 was tested thoroughly at the factory before it was shipped. If you are unable to make a successful connection, it is possible that the CommPlete 4000 is defective. However, it is more likely that the source of your problem lies elsewhere. As with any microcomputer product, start with simple hardware and software problems and work toward more complex problems (e.g., operating system and/or applications).

Troubleshooting

The following addresses some of the typical problems and with some basic solutions. If a problem arises while you are in an application, see the software documentation.

• No Video

— Verify that power is ON and LED in power switch is lit.

— Verify that SBC and any other adapter boards are connected properly.

Note: Make sure to turn power OFF to reconnect boards.

— Verify that monitor is turned ON, power is connected to monitor, and video cable is

connected to video connector on SBC.

Chapter 5 - Troubleshooting

— Verify that the DIMMs are connected properly on the SBC. — Remove all connectors from the SBC and adapter boards, except the video connector, and

then power ON the CommPlete 4000 . If the CommPlete 4000 now has video, then there is a problem with one of the cables or one of the peripherals. Try each cable, one at a time, to isolate the bad cable or peripheral.

— Verify that fans are running. If power is on and fan is stopped, check to be sure power

connectors from power supply to midplane are fully connected and in their proper orientation.

— If problem persists, contact MultiTech's Technical Support department (see Chapter 6).

• SBC does not boot correctly or hangs after video appears — Run BIOS Setup Utility to verify correct configuration for system and drives (press DEL as

system boots).

— Verify that SBC and adapter boards are seated properly in backplane.

Note: Make sure to turn power off to reconnect boards.

— Hard drive or floppy drive cables are not connected properly or parameters are not set

properly in setup.

— If a non-bootable diskette is in the floppy drive, remove it and try booting again.

— Verify that enough memory is installed to load the intended applications. — Verify that the memory DIMMs are seated properly on the SBC. — Remove all adapter cards. If system boots, there is a conflict with an adapter card. — If problem persists, contact MultiTech's Technical Support department (see Chapter 6).

• COM1, COM2, or LPT1 port does not respond correctly

— Try COM2. If it also fails, check Setup configuration and verify that the ports are enabled.

— Check if any adapter boards are conflicting with ports. If ports are used by an expansion

card, then on board ports must be turned off in Setup.

CommPlete 4000 Communications Server User Guide 25

Chapter 5 - Troubleshooting

— Check that cables are connected properly and peripherals are powered ON and configured

properly.

— If problem persists, contact MultiTech's Technical Support department (see Chapter 6).

• Keyboard does not respond to key strokes

— Connect keyboard cable to the left round connector on SBC.

— If cable converter is used to connect a large 5-pin DIN to a small 6-PIN PS/2 DIN, check it

(the cable converter) to see if it is defective or the wrong type.

— Verify that the keyboard works on a different system.

— If problem persists, contact MultiTech's Technical Support department (see Chapter 6).

• Invalid Time, Date or Setup

— Battery is failing.

— Last system boot was incomplete. Verify in Setup that configuration is correct and reboot

system.

— If problem persists, contact MultiTech's Technical Support department (see Chapter 6).

Diagnostic Tests

The CommPlete 4000 operates like any stand-alone PC and can run almost any off-the-shelf diagnostic program or checkpoint card. These programs are available at any software re-seller and can quickly help isolate component failures.

26 CommPlete 4000 Communications Server User Guide

Chapter 6 - Service, Warranty, and

This chapter begins with your CommPlete 4000's 2-year warranty. If you have questions or problems with your unit carefully read the next section, telephone numbers and information on how to send in your CommPlete 4000 should you require service.

Limited Warranty

Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that the CommPlete 4000 will be free from defects in material or workmanship for a period of two years from date of purchase, or if proof of purchase is not provided, two years from date of shipment.

MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

This warranty does not apply to any products which have been damaged by lightning storms, water, or power surges or which have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by Customer or any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.

Chapter 6 - Service, Warranty, and Technical Support

Technical Support

. It includes the technical support

MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products which prove to be defective within the warranty period or, at MTS’s option, issuance of a refund of the purchase price. Defective products must be returned by Customer to MTS’s factory — transportation prepaid.

MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.

Addendum for North American Products

In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota, factory (Multi-Tech Systems, Inc., 2205 Woodale Drive, Mounds View, MN 55112, Attn: Repairs, Serial #_____). A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS. Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), a telephone number, and if the product is out of warranty, a check or purchase order for repair charges.

Extended two-year overnight replacement agreements are available for selected products. Please refer to our Overnight Replacement Agreement on our web site for details on rates andcoverages. Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department at 1-800-972-2439.

Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at (800) 328-9717 or (763) 785-3500.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis.

CommPlete 4000 Communications Server User Guide 27

Chapter 6 - Service, Warranty, and Technical Support

Addendum for International Products

Distributors should contact Amex, Inc., for information about the repairs for your Multi-Tech product.

Amex, Inc. 2724 Summer Street NE Minneapolis, MN 55413 U.S.A. Tel: +(612) 331-3251 Fax: +(612) 331-3180

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 785-3500 in the U.S.A., or a nearby Multi-Tech office which is listed on the “Multi-Tech Corporate Offices” sheet in this International Distributor Resource Kit.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis.

Out of Warranty Repair Costs

Refer to Multi-Tech System's web site at http://www.multitech.com for information about out of warranty repair costs.

On-line Warranty Registration

To register your Multi-Tech product on-line, click this link:

http://www.multitech.com/register

Technical Support

Multi-Tech provides free technical support for as long as your product remains in service. Before calling Technical Support, please complete the below. Also check your cables to ensure they are connected properly. To contact our Technical Support group, use one of the following contact options, keeping in mind that phone calls are handled with first priority:

Recording CommPlete 4000 Information

Please fill in the following information on your Multi-Tech CommPlete 4000 . This will help tech support in answering your questions.

CommPlete 4000

Application Software Type and Version

Please note the status of your CommPlete 4000 before calling tech support. This status can include screen messages, diagnostic test results, problems with a specific application, etc.

Model No.: _____________________

Serial No.: _____________________

Recording CommPlete 4000 Information

(e.g., RASExpress + FAX Server)

section

28 CommPlete 4000 Communications Server User Guide

Appendices

Contacting Technical Support

...Using email ...By phone U.S. & Canada tsupport@multitech.com 800-972-2439 or 763-785-3500 France support@multitech.fr +(33) 1-64 61 09 81 Germany technical@de.multitech.com +(49) 89028-0 China support@multi-tech.com.cn +(86) 10-68748015 India support@multitechindia.com +(91) 124-340778 U.K. & Europe support@multitech.co.uk +(44) 118 959 7774

Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, call Technical Support at (763) 717-5863.

Service

If your tech support specialist decides service is required, send the CommPletre 4000 (freight prepaid) to our factory. Return shipping charges are paid by Multi-Tech Systems (within North America).

Include the following with your CommPlete 4000:

• a description of the problem.

• return billing and return shipping addresses.

• contact name and phone number.

• check or purchase order number for payment if the CommPlete 4000 is out of warranty. Check with your technical support specialist for current repair charges.)

• if possible, note the name of the technical support specialist with whom you spoke.

If you need to inquire about the status of the returned product, be prepared to provide the serial number of the product sent.

Send the CommPlete 4000 to:

Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, Minnesota 55112 ATTN: Service or Repairs

Ordering Accessories

SupplyNet, Inc. supplies replacement transformers, cables and connectors for select Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at:

Mail: SupplyNet, Inc.

614 Corporate Way Valley Cottage, NY 10989

Phone: 800 826-0279 Fax: 914 267-2420 Email: info@thesupplynet.com Internet: http://www.thesupplynet.com

CommPlete 4000 Communications Server User Guide 29

Appendices

Appendix A—Back Panel Connector Pinouts

This appendix provides specifications for the various connectors on the back panel of the MiniArray.

VGA 15-Pin Connector

This connector provides video analog data and horizontal and vertical synchronization signals for VGA monitors.

Pin Identification

PinDescription

1 Analog Red 2 Analog Green 3 Analog Blue 4 VESA Monitor Status Bit 2 5 Digital Ground 6 Digital Ground 7 Digital Ground 8 Digital Ground

9NC 10 Digital Ground 11 VESA Monitor Status Bit 0 12 VESA Monitor Status Bit 1 13 Horizontal Sync 14 Vertical Sync 15 NC

Figure A-1. 15-Pin VGA Connector

30 CommPlete 4000 Communications Server User Guide

9-Pin DB9 (COM 1) Connector

This connector attaches the SBC board to the COM 1 serial port.

Appendices

Pin Identification

Pin Description

1 DCD 2 RX Data 3 TX Data 4 DTR 5 Ground 6 DSR 7 RTS 8 CTS 9RI

6-Pin Circular Jack

Figure A-2. 9-Pin DB9 COM 1 Connector

This connector connects the keyboard to the SBC board.

Figure A-3. 6-Pin Mini-DIN Keyboard Connector

Pin Identification

PinDescription

1 +Keyboard Data 2NC 3 GND 4 +5V DC 5 +Keyboard Clock 6NC

CommPlete 4000 Communications Server User Guide 31

Appendices

RJ-45 Connector

This connector ties the EN-Series Ethernet board to a 10BASET network.

Pin Identification

Figure A-5. RJ-45 Connector (viewed from connector side)

Pin Description

1 + Transmit Data 2 - Transmit Data 3 + Receive Data 4 No Connect 5 No Connect 6 -Receive Data 7 No Connect 8 No Connect

34-Pin Floppy Disk Drive Connector

This connector provides signal and data connection between the floppy drive and the SBC board.

Figure A-4. Floppy Disk Connector

Pin Description Pin Description

1 Ground 18 Direction (Stepper Motor) 2 RPM/RWC 19 Ground 3 Ground 20 Step Pulse 4 Not Used 21 Ground 5 Ground 22 Write Data 6 Not Used 23 Ground 7 Ground 24 Write Enable 8 Index 25 Ground

9 Ground 26 Track 0 10 Motor Enable 1 27 Ground 11 Ground 28 Write Protect 12 Drive Select 2 29 Ground 13 Ground 30 Read Data 14 Drive Select 1 31 Ground 15 Ground 32 Select Head 16 Motor Enable 2 33 Ground 17 Ground 34 /DCHNG

32 CommPlete 4000 Communications Server User Guide

Appendices

Printer Port Connector

This 25-pin connector provides parallel printer data and control signals to and from the SBC board.

Figure A-5. Printer Port Connector

Pin Description Pin Description

1 -Strobe 10 -Acknowledge 2 +Data Bit 0 11 +Busy 3 +Data Bit 1 12 +Paper End 4 +Data Bit 2 13 +Select 5 +Data Bit 3 14 -Auto Feed 6 +Data Bit 4 15 -Error 7 +Data Bit 5 16 -Initialize Printer 8 +Data Bit 6 17 -Select Input 9 +Data Bit 7 18-25 Ground

COM 2 Port Connector

This 10-pin connector transfers serial data to and from the COM 2 port.

Figure A-6. COM 2 Port Connector

PinSignal Name (Direction)

1 Carrier Detect (Input) 2 Data Set Ready (Input) 3 Receive Data (Input) 4 Request To Send (Output) 5 Transmit Data (Output) 6 Clear To Send (Input) 7 Data Terminal Ready (Output) 8 Ring Indicator 9 Signal Ground

10 Unused

CommPlete 4000 Communications Server User Guide 33

Appendices

Hard Disk Connector

This connector supplies hard disk drive signals which interface with the software I/O drivers to provide the read/write functions.

Figure A-7. Hard Disk Connector

Pin Description Pin Description

1 /Reset 21 NC 2 Ground (GND) 22 Ground (GND) 3 Data Bit 7 (SD7) 23 -I/O Write (-IOW) 4 Data Bit 8 (SD8) 24 Ground (GND) 5 Data Bit 6 (SD6) 25 -I/O Read (-IOR) 6 Data Bit 9 (SD9) 26 Ground (GND) 7 Data Bit 5 (SD5) 27 IOCHRDY 8 Data Bit 10 (SD10) 28 ALE\

9 Data Bit 4 (SD4) 29 NC 10 Data Bit 11 (SD11) 30 Ground (GND) 11 Data Bit 3 (SD3) 31 IRQ14 12 Data Bit 12 (SD12) 32 /IOCS16 13 Data Bit 2 (SD2) 33 Address Bit 1 (SA1) 14 Data Bit 13 (SD13) 34 NC 15 Data Bit 1 (SD1) 35 Address Bit 0 (SA0) 16 Data Bit 14 (SD14) 36 Address Bit 2 (SA2) 17 Data Bit 0 (SD0) 37 Chip Select 0 (-CS0) 18 Data Bit 15 (SD15) 38 Chip Select 1 (-CS1) 19 Ground (GND) 39 /HDLED 20 NC 40 Ground (GND)

34 CommPlete 4000 Communications Server User Guide

Appendix B—Regulatory Information

FCC Regulations for Telephone Line Interconnection

1. This equipment complies with Part 68 of the Federal Communications Commission (FCC) rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN). If requested, this information must be provided to the telephone company.

2. As indicated below, the suitable jack (Universal Service Order Code connecting arrangement) for this equipment is shown. If applicable, the facility interface codes (FIC) and service order codes (SOC) are shown.

An FCC-compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant. See installation instructions for details.

3. The ringer equivalence number (REN) is used to determine the quantity of devices that may be connected to the telephone line. Excessive REN’s on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of the RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to the line, as determined by the total REN’s, contact the telephone company to determine the maximum REN for the calling area.

4. If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

5. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications in order to maintain uninterrupted service.

6. If trouble is experienced with this equipment (the model of which is indicated below) please contact Multi-Tech Systems, Inc. at the address shown below for details of how to have repairs made. If the equipment is causing harm to the telephone network, the telephone company may request you remove the equipment from the network until the problem is resolved.

7. No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its licensees. Unauthorized repairs void registration and warranty.

8. This equipment cannot be used on public coin service provided by the telephone company. Connection to Party Line Service is subject to state tariffs. (Contact the state public utility commission, public service commission or corporation commission for information.)

9. If so required, this equipment is hearing-aid compatable.

Appendices

Manufacturer: Multi-Tech Systems, Inc. Model Number: MA6RF7216-S FCC registration number: AU7USA-23834-MM-E Ringer Equivalence No: 0.3B Modular Jack (USOC) RJ11C or RJ11W (single line) Service Center in USA: Multi-Tech Systems Inc.

2205 Woodale Drive Mounds View, MN 55112 Voice (612) 785-3500/ FAX (612) 785-9874

CommPlete 4000 Communications Server User Guide 35

Appendices

Canadian Limitations Notice

Notice: The ringer equivalence number (REN) assigned to each terminal device provides an

indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination of a interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5.

Notice: The Industry Canada label identifies certificated equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Industry Canada does not guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

FCC Part 15 Regulation

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference.

(2) This device must accept any interference that may cause undesired operation.

Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Industry Canada

This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

Cet appareil numerique de la classe A respecte toutes les exigences du Reglement sur le materiel brouilleur du Canada.

36 CommPlete 4000 Communications Server User Guide

Compliance with BABT Requirements

Approved for connection to telecommunications system specified in the instructions for use subject to the conditions set out in them.

Appendices

Warning:

instructions for use" with ports marked or not so marked may produce hazardous conditions on the network. Advice should be obtained from a competent engineer before such a connection is made.

It is a condition of approval that the power required by the host and the total of all adapter cards installed within the host environment, together with any auxiliary apparatus, does not exceed the power specification as stated in the Technical Reference Material of the host apparatus.

The power requirements for the MULTIMODEMISI are: Modem operating voltages: +12V D.C., -12V D. C., +5V D.C. Modem Power Consumption: 8 Watts

In order to maintain the independent approval of this card, it is essential that when other option cards are introduced which use or generate a hazardous voltage, the minimum creepages and clearances specified in the following table are maintained. A hazardous voltage is one which exceeds 42.4V peak a.c or 50V d.c. If you have any doubt, seek advice from a competent engineer before installing other adapters into the host equipment.

The equipment must be installed such that with the exception of connection to the host, clearance and creepage distances shown in the following table are maintained between the card and any other assemblies which use or generate a voltage shown in that table. The larger the distance shown in brackets applies where the local environment within the host is subject to conductive pollution or dry nonconductive pollution which could become conductive due to condensation. Failure to maintain these minimum distances would invalidate approval.

Interconnection directly, or by way of other apparatus, of ports marked "SAFETY WARNING see

Clearance (mm) Creepage (mm) Voltage Used or Generated

by Host or Other Cards

2.0 2.4 (3.8) Up to 50 Vms or Vdc

2.6 3.0 (4.8) Up to 125 Vms or Vdc

4.0 5.0 (8.0) Up to 250 Vms or Vdc

4.0 6.4 (10.0) Up to 300 Vms or Vdc

CommPlete 4000 Communications Server User Guide 37

Appendices

Except at the edge connector which plugs into the host's expansion slot, clearance distance (Xmm) and creepage distance (Ymm) as given in the table above, must be maintained between the communication card and any assemblies which use or generate hazardous voltage.

Communication Module

Power Supply Unit or other source of

excessive voltage

Example Diagram Showing Creepage and Clearance Distances

Fig. B-1. Example Diagram Showing Creepage and Clearance Distances

Carrier Card Expansion Card

This apparatus has been approved for the use of the following facilities:

• Auto-calling

• Loop disconnect and MF dialing

• Phone number storage and retrieval by a predetermined code

• Operation in the absence of proceed indication

• Automatic storage of last number dialed

• Tone detection-busy

• Auto clear from the originating end

• DTR dialing

• Modem

• PBX timed break register recall

European Low Voltage Directive

When correctly installed and maintained, the modem will present no hazard to the user. When correctly installed, the modem will be connected to the PSTN or a PW and to a Data Terminal Equipment (DTE) whose modem connections comply with CCITT recommendation V28. The DTE connections are therefore taken to be safe voltages (less than ± 30 volts).

Ports that are capable of connecting to other apparatus are defined as SELV. To ensure conformity with EN41003, ensure that these ports are only connected to ports of the same type on other apparatus.

38 CommPlete 4000 Communications Server User Guide

Appendices

Compliance with BS6305 Clause 6.2, BS6320 Clause 7.2, and BABT/ SITS/82/005S/D

a. The modem is suitable for connection to the Public Switched Telephone Network (PSTN)

provided by British Telecommunications plc or Kingston Communications (Hull) plc. Circuit supply by British Communications, Mercury Communication, or Hull City Council. Only direct exchange lines may be used, not shared service.

b. The modem is suitable for household, office, and similar general indoor use. It is not

suitable for use as an extension to a payphone.

c. BT lines supplied must support either loop disconnect or multifrequency tone signalling. d. REN (Ringer Equivalence Number).

The REN value of a unit is calculated from 3/n where n is the total number of units which can be connected in parallel which will still cause the standard bell (as defined in BS6305 Appendix D) to ring.

REN values of less than 0.3 cannot be assigned. REN = 1

If a telephone or other device is connected in parallel with the modem, the combined REN must not exceed 4. A BT supplied telephone may be assumed to have REN of 1.0 unless otherwise noted.

The approval of this modem for connection to the British Telecom public switched telephone network is INVALIDATED if the apparatus is subject to any modification in any material way not authorized by BABT or if it is used with or connected to: i. internal software that has not been formally accepted BABT. ii. external control software or external control apparatus which cause the operation of the modem

associated call set-up equipment to contravene the requirements of the standard set out in BABT/SITS/82/005S/D.

All other apparatus connected to this modem and thereby connected directly or indirectly to the British Telecom public switched telephone network must be approved apparatus as defined in Section 22 of the British Telecommunications Act 1984.

Compliance with BS6789: Section 3.1 and Part 2

a. The modem is not capable of allowing Auto Call using '999' or other PABX emergency numbers. b. Modes other than modes 1, 2, or 3 should not be used on the BT PSTN. This modem

is a mode 1 device.

c. Users are advised to check the numbers entered during the Auto Call set up phase

prior to dialing.

d. The user should not issue any sequence of commands to the modem which would

cause the modem to exceed the maximum allowable pause of 8 seconds from the time the modem goes off hook until dialing begins.

e. For correct operation of the call progress monitor, the power has to be properly connected and

switched on.

Compliance with BS6328 Part 1

a. The modem is not suitable for use on circuits with British Telecommunications signaling at a

normal frequency of 2280 Hz.

b. The modem does not require signaling or otherwise employ the frequency range dc to 200 Hz. c. The modem does not require dc from the Private Circuit for correct operation. The modem may

be damaged if connected, in a private circuit mode, to a circuit supplying dc current (the maximum permissible direct current is zero amps).

CommPlete 4000 Communications Server User Guide 39

c:\jeff\modems\int'l <ce.fh4> <ce.eps>

EMC, Safety, and Terminal Directive Compliance

The CE mark is affixed to this product to confirm compliance with the following European Community Directives:

Council Directive 89/336/EEC of 3 May 1989 on the approximation of laws of Member States relating to electromagnetic compatibility;

and

Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage limits;

and

Council Directive 98/13/EEC of 22 March 1998 on the approximation of the laws of the Member States concerning telecommunications terminal and satellite earth station equipment.

Multi-Tech Systems 4000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Product Overview

System Overview

RASExpress

Documentation Set Overview

Technical Specifications

Chassis

Power Supply

Dimensions

Environmental

Chapter 2 - Installing Your CommPlete 4000

Unpacking

Safety Warnings

Cable Connections

Rack Mounting

SBC Board Cabling

ISI Board Cabling

Serial Card Upgrades

Powering Up

Chapter 3 - Getting Started with RASExpress

What you need to start

Method A. Do All Configuration using Terminal or Auxiliary PC

Method B. Start Configuration with Terminal, Finish Configuration on Client PC

Chapter 4 - Hardware removal/ Replacement

Disconnecting Cables and Removal from Enclosure

Card Cage Removal/Replacement

Board Removal and Replacement

Removing SBC Board

Removing ISI Boards

Hard Disk Drive Removal/Replacement

Floppy Disk Drive Removal/Replacement

CDROM Removal/Replacement

Power Supply Removal/Replacement

Chapter 5 - Troubleshooting

Troubleshooting

Diagnostic Tests

Chapter 6 - Service, Warranty, and

Limited Warranty

Technical Support

Addendum for North American Products

Addendum for International Products

Out of Warranty Repair Costs

On-line Warranty Registration

Technical Support

Recording CommPlete 4000 Information

Contacting Technical Support

Service

Ordering Accessories

Appendices

FCC Regulations for Telephone Line Interconnection

Canadian Limitations Notice

European Low Voltage Directive

Compliance with BS6328 Part 1