Multi-Tech Systems 4000 User Manual

CommPlete 4000 Communications Server

User Guide

CommPlete 4000 Communications Server

User Guide

S000348A, Revision A

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

Record of Revisions

Revision Date Description

A 05/21/04 Replacing printed User Guide and including new SBC (IAC-F969

Series).

Patents

This product is covered by one or more of the following U.S. Patent Numbers:

5.355.365; 5.355.653; 5.452.289; 5.453.986

TrademarksTrademarks of Multi-Tech Systems, Inc. are as follows: CommPlete, RASExpress,

MultiExpressFax, and the Multi-Tech logo. CompuServe is a trademark of CompuServe, Inc.

Mounds View, Minnesota 55112

(612) 785-3500 or (800) 328-9717

Tech Support (800) 972-2439

Internet Address: http://www.multitech.com

. Other Patents Pending.

Multi-Tech Systems, Inc.

2205 Woodale Drive

Fax (612) 785-9874

5.301.274; 5.309.562

;

2 CommPlete 4000 Communications Server User Guide

Contents

System Overview ...................................................................................... 5

Product Overview................................................................................................................................. 5

RASExpress .................................................................................................................................. 6

Documentation Set Overview ............................................................................................................... 6

Technical Specifications ....................................................................................................................... 7

Chassis.......................................................................................................................................... 7

Power Supply ................................................................................................................................. 7

Dimensions .................................................................................................................................... 7

Environmental ................................................................................................................................ 7

Chapter 2 - Installing Your CommPlete 4000 .......................................... 8

Unpacking ............................................................................................................................................ 8

Safety Warnings ................................................................................................................................... 8

Rack Mounting ..................................................................................................................................... 8

Cable Connections ............................................................................................................................... 8

SBC Board Cabling........................................................................................................................ 9

ISI Board Cabling......................................................................................................................... 10

Serial Card Upgrades .................................................................................................................. 11

Powering Up ....................................................................................................................................... 12

Chapter 3 - Getting Started with RASExpress...................................... 13

What you need to start................................................................................................................. 13

Accessing RASExpress ............................................................................................................... 13

Method A. Do All Configuration using Terminal or Auxiliary PC .................................................... 14

Method B. Start Configuration with Terminal, Finish Configuration on Client PC ......................... 16

Chapter 4 - Hardware removal/Replacement ........................................ 18

Disconnecting Cables and Removal from Enclosure .......................................................................... 18

Card Cage Removal/Replacement ..................................................................................................... 19

Board Removal and Replacement.................................................................................................... 21

Removing SBC Board................................................................................................................. 21

Removing ISI Boards ................................................................................................................... 22

Hard Disk Drive Removal/Replacement .............................................................................................22

Floppy Disk Drive Removal/Replacement .......................................................................................... 23

CDROM Removal/Replacement ........................................................................................................ 23

Power Supply Removal/Replacement ................................................................................................24

Chapter 5 - Troubleshooting ................................................................... 25

Troubleshooting .................................................................................................................................. 25

Diagnostic Tests ................................................................................................................................. 26

Chapter 6 - Service, Warranty, and......................................................... 27

Technical Support ................................................................................... 27

Limited Warranty ................................................................................................................................ 27

Addendum for North American Products ..................................................................................... 27

Addendum for International Products........................................................................................... 28

Out of Warranty Repair Costs ...................................................................................................... 28

On-line Warranty Registration ...................................................................................................... 28

Technical Support .............................................................................................................................. 28

Recording CommPlete 4000 Information .................................................................................... 28

Contacting Technical Support ...................................................................................................... 29

Service ........................................................................................................................................ 29

Ordering Accessories ......................................................................................................................... 29

CommPlete 4000 Communications Server User Guide 3

Appendices .............................................................................................. 30

Appendix A—Back Panel Connector Pinouts ..................................................................................... 30

Appendix B—Regulatory Information ................................................................................................. 35

FCC Regulations for Telephone Line Interconnection ......................................................................... 35

Canadian Limitations Notice ........................................................................................................ 36

Compliance with BABT Requirements ...............................................................................................36

European Low Voltage Directive ..................................................................................................38

Compliance with BS6305 Clause 6.2, BS6320 Clause 7.2, and BABT/SITS/82/005S/D .............. 38

Compliance with BS6789: Section 3.1 and Part 2 ........................................................................ 38

Compliance with BS6328 Part 1 .................................................................................................. 39

EMC, Safety, and Terminal Directive Compliance ............................................................................... 39

4 CommPlete 4000 Communications Server User Guide

The CommPlete™ 4000 Communications Server is a single-segment, rack mountable

communications server. It is customized for dedicated turnkey operation of LAN-based

communications and remote access server functions. The CommPlete 4000 is a general purpose,

turnkey communications server that easily interfaces to any existing Novell, Windows NT, or IP

network.

Figure 1-1. CommPlete™ 4000 Communications Server

Product Overview

The CommPlete 4000 is a ruggedized, highly expandable 19" rack mount device that includes a built-

in hard drive, 3.5" floppy drive, and a slot for a CD-ROM drive. It has five circuit-board slots: four are

PCI compatible, and one accommodates either a PCI or ISA card. (Each CommPlete 4000 model is

shipped with a Network Interface Card and a MultiModem ISI card. These occupy two slots, leaving

three slots for expansion cards.) A separate slot supports the single board computer (SBC) that is

the heart of the system. A user configurable card cage allows for up to 32 V.90 (56kbps, KFlex)

internal modems or up to 32 high speed serial ports. The CommPlete 4000 is shipped with factory-

installed RAS

default configuration that allows it to boot as a RAS unit.

Express

server software for remote-access functionality. Each CommPlete 4000 has a

Chapter 1 - System Overview

System Overview

The four CommPlete 4000 models differ according to the serial interface card used. The different

serial interface cards offer, variously, serial ports for external modems, built-in modems, or built-in

modems and terminal adapters:

Model CC4S-8 with the ISI4608PCI or ISI4608UPCI serial card -- has serial port connections for

eight external modems.

Model CC4M-8 with the ISI5634PCI/8 or ISI5634UPCI serial card -- has eight built-in modems Model CC4H-4S with the ISIHP-4S serial card -- provides four ISDN terminal adapters using the S

interface as well as eight analog modems (allowing eight concurrent sessions)

Model CC4H-4U with the ISIHP-4U serial card -- provides four ISDN terminal adapters using the

U interface as well as eight analog modems (allowing eight concurrent sessions)

The CommPlete 4000 has expansion capability for up to three additional MultiModem ISI circuit cards

(for additional modems/TAs). When multiple serial-interface cards are used, the CommPlete

accommodates or includes as many as 32 communications devices. While it is most common to use

multiple ISI cards all of the same type, you can equip a single CommPlete 4000 unit with more than

one type of ISI card.

CommPlete 4000 Communications Server User Guide 5

Chapter 1 - System Overview

RASExpress

The CommPlete 4000 is equipped with factory installed RAS

Express

, an advanced remote access software that enables network managers to configure and manage remote servers via web browsers, through Telnet over an IP network, and via a GUI manager over both IP and IPX networks. Through an a special software package bundled with the CommPlete 4000, RAS

Express

can also be interfaced to standard Radius Authentication functionality (which resides on a separate PC). Radius Authentication ensures security against unauthorized server access, and includes an integrated Telnet server and Client. Built-in R log protocol support permits remote log-in to all hosts on the network and RAS

EtherNet LAN

Express

Terminals

Ethernet Concentrator

12345678 910111213141516

Printer

can facilitate remote software upgrades via standard TFTP protocol.

Intelligent Serial

CommPlete 4000

Single Processor

Data Communications Server

Model EN516TP/CA Active Hub for UTP Networks

Ethernet 10BASET Concentrator

Print Server

File Server

RASExpress

Software

SBC

Figure 1-2. Typical RASExpress Application

Interface Cards

ISI5634PCI/8

Dial-Up Lines

Additional noteworthy features include:

• Support for DHCP, a time saving feature that dynamically allocates IP addresses instead of requiring network managers to allocate them manually

• Built-in SNMP agent enables third-party SNMP manager to administer the box

• Support of IP and IPX header compression and IP VJC header compression for increased performance

• Call back support for Windows 95 client

• Remote Access Security on a per use basis for accessing IP only, IPX only, or both IP and IPX

• Keyboard or mouse operation

• Standard or User-defineable cover page

• Built-in web, telnet, and FTP access

Documentation Set Overview

The CommPlete 4000 documentation includes individual hardware and software manuals available on the CD. Individual titles in your CommPlete 4000 documentation include the following:

• CommPlete 4000 Quick Start Guide

• System Overview and Chassis Manual

• Single Board Computer User Guide

• RAS

• RADIUS Server User Guide

• Serial Card documentation: ISI4608PCI, ISI4608UPCI, ISI5634PCI/8, ISI5634UPCI/8,

6 CommPlete 4000 Communications Server User Guide

Express

User Guide

ISIHP-2S/2U/4S/4U/4SD

Technical Specifications

The CommPlete 4000 conforms to the following technical specifications.

Chassis

• 6-slot PCI/ISA backplane

• SBC

• One half-height 1.44Mb 3½-inch floppy disk drive

• One half-height IDE hard disk drive

• One power supply

• Power on/off switch on front panel with built in power LED.

• Full security locking

• Intelligent Serial Interface card with or without modems/TAs (ISI4608PCI,ISI4608UPCI,

ISI5634PCI/8, ISI5634UPCI/8, ISIHP-4S, or ISIHP-4U)

Power Supply

AC Input

• Power requirement: 100-120/220-240V; 6A/3A (RMS) selectable by slide switch

• Frequency: 50-60 Hz

• Efficiency: >65% @ full load, nominal line

Chapter 1 - System Overview

DC Output

• Output: +5 @ 25A

+12 @ 10A

-5 @ 0.5A

-12 @ 0.5A

• Inrush current: <30A peak @ 115VAC, cold start at 25o C

• Line regulation: +/- 5% at full load for +/-5V, +/-12V, +/-10% for -12V

• Hold Time: 12ms at full load @ 115VAC

Note: 3.3 volts, DC, is available at PCI expansion slots on the backplanes.

Dimensions

• Height: 5.25 inches

• Width: 19 inches

• Depth: 17 inches

• Weight: 31 lbs. (14kg)

Environmental

• Temperature: 0–40o C

• Humidity: 10–90% RH noncondensing

• Fan Rating: 25 cfm

CommPlete 4000 Communications Server User Guide 7

Chapter 2 - Installing Your CommPlete 4000

This chapter explains how to set up and connect cables for the CommPlete 4000. This product is ready to be connected to the end-user's Ethernet concentrator. It is preconfigured to operate as a communications server. The operator must make modem/terminal-adapter connections, link up the VGA monitor and keyboard, boot the system, and enter some basic information. To connect the cables to the SBC or ISI board, see the

Unpacking

Check the items on the CommPlete 4000 shipping list to ensure that you have received the correct options and accessories. Unpack the unit and inspect it for visible shipping damage. If damage is observed, do not power-on the unit; contact Multi-Tech's Tech Support for advice. If no damage is observed, place the CommPlete 4000 in its final location.

Safety Warnings

• Never install telephone wiring during a lightning storm.

• Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

• This product is to be used with UL and cUL listed computers.

• Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

• Use caution when installing or modifying telephone lines.

• Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electrical shock from lightning.

• Do not use the telephone to report a gas leak in the vicinity of the leak.

• To reduce the fire risk, use only No. 26 AWG or larger telecommunications line cord.

Cable Connections

section of this chapter.

Rack Mounting

Caution: To prevent personal injury or damage to the unit, two people should mount the

CommPlete 4000 into the rack enclosure.

The CommPlete 4000 fits in a standard 19-inch rack enclosure. Attach it securely to the rack enclosure with the four mounting screws included in your CommPlete 4000 kit.

Note: To keep the server cool enough, you need at least one inch of clearance behind the unit to allow air flow. If mounted in a rack enclosure or as a desktop unit, there must be a minimum of one inch between the back of the CommPlete 4000 and any wall or barrier.

Cable Connections

The operator must connect the SBC’s Ehternet connection to the network and the serial interface card(s) to their related external devices or telephony connections. If the ISI5634PCI/8 is used, the supplied special cables with two sizes of modular phone plugs must be used to connect that board’s built-in modems to the phone lines.

If the ISI5634UPCI/8 is used, two RJ-45’s provide the connections to their external devices. The RJ45’s fan out to support four modem connections per jack. Two special cables are provided with the RJ-45 connecting to the UPCI board and fanning out to four RJ11 jacks. The cables are labeled 1-4 which connect to the bottom (right) RJ-45 on the UPCI board and the second cable is labeled 5-8 which connect to the top (left) RJ-45.

8 CommPlete 4000 Communications Server User Guide

Chapter 2 - Installing Your CommPlete 4000

If the ISI4608PCI or ISI4608UPCI is used, connections between it and external modems are made via the supplied octopus cable going between the DB-78 connector on the ISI4608PCI board and the DB-25 connectors on the individual modems. (RJ-11 connectors connect the modems to the phone jacks.)

If the ISIHP-4S or -4U are used, each ISIHP card accepts as many as four RJ-45 connectors to accommodate ISDN BRI lines. (The modem connections that accommodate analog calls are internal to the ISIHP board. That is, when the V.90 modem module is installed, each ISDN B-channel connects to a V.90 modem via a digital connection. These digital connections allow analog callers using 56K modems to receive 56k downloads from the ISIHP’s modems.)

The SBC board has cable connectors for adding a monitor, a keyboard, and a mouse or other serial device (on COM1), and network connection. Cable connectors and boards are shown in Figure 2-1.

Cover Mounting Screws

ISI Boards

Cover

MODEM

1-4

Line

5-8

Line

MODEM

5-8

Line

1-4

Line

COM 2

120

(DB15)

Printer Port (DB25)

Power Supply

SBC Backplane

Figure 2-1. Back Panel Connectors

SBC Board Cabling

The SBC board is located in the CommPlete 4000 as shown in Figure 2-1. The SBC board cabling may involve connection to four back panel connectors (see Figure 2-2). The back panel connectors are:

• Video connector

• COM 1 connector

• Keyboard connector

• Network connector

120

SBC Board

6-Pin Circular Jack (To External Keyboard)

15-Pin Video Connector (to External Display Monitor)

RJ45 Connector (to Network Hub)

Fig. 2-2. SBC Backplane Connections

The right connector (COM 1) on the SBC’s backplane typically accommodates a mouse or other pointing device. The middle receptacle connects the video cable to a monitor. The left round connector is for the keyboard. The SBC connector pinouts are shown and defined in Appendix A.

Note: Any cables connected to the CommPlete 4000 should be shielded to reduce interference.

CommPlete 4000 Communications Server User Guide 9

DB9 (male) Connector (to COM 1 Serial Port)

Chapter 2 - Installing Your CommPlete 4000

ISI Board Cabling

Each Intelligent Serial Interface card (ISI5634PCI/8, ISI5634UPCI/8, ISI4608PCI, ISI4608UPCI or ISIHP-2S/2U) takes up one physical slot in the CommPlete 4000. Depending on your configuration, you may have as many as four of these cards (see Figure 2-1). Attach the line cords (RJ-12 for analog phone lines; RJ-45 for UPCI or ISDN phone lines) to the line connectors on the ISI card(s) at the back of your CommPlete 4000 as shown in Figure 2-3.

ISI5634UPCI/8

RJ45 Line Jacks

Modem

Line

1-4

MODEM

LINE

1-4

120

Modem

Line

5-8

LINE

MODEM

RJ12 Line Jacks

ISI5634PCI/8 Board

Figure 2-3: ISI Board Connectors (ISI5634PCI/8 and ISI5634UPCIshown;

other MultiModem ISI cards differ)

Note: Any cables connected to the CommPlete 4000 should be shielded to reduce interference.

Note that the two top expansion slots share a data interrupt signal on the PCI bus. Consequently, if both slots are used, they must be occupied with identical devices (and the device drivers must be identical). This is a constraint of PCI bus architecture. Also, the device drivers must support “interrupt-sharing.” The drivers for the MultiTech ISI card do support interrupt-sharing

Shared Interrupt

for Top Slots.

Identical Devices Required.

You can not mix PCI &UPCIcards

in these two slots, because they

use different drivers.

120

Figure 2-3b. Top Slots Require Identical Devices

10 CommPlete 4000 Communications Server User Guide

Chapter 2 - Installing Your CommPlete 4000

Serial Card Upgrades

As shown in Figure 2-3c, installation of expansion cards is simpler in the outer slots than in the inner expansion slot.

Shipped Configuration

120

Preferred expansion

120

slots

120

Installing expansion card here requires removal of card cage.

Figure 2-3c. Convenience of using outer expansion slots before the inner slot

}

CommPlete 4000 Communications Server User Guide 11

Chapter 2 - Installing Your CommPlete 4000

Powering Up

Note: This is pluggable equipment; the socket outlet must be installed near the equipment and must be easily accessible.

Make sure that the voltage selector on the power supply is set to the proper voltage prior to connecting this equipment to the main power. If the voltage selector needs to be changed, an ordinary pencil can be used to change the switch to the position which best correlates with the known input voltage. If the voltage selector is in the "115" position, input voltages from 100-120VAC may be applied to the equipment. If the voltage selector is in the "230" position, input voltages from 200-240 VAC may be applied to the equipment.

Connect the power cord supplied with the CommPlete 4000 to the power cord connector on the back of the cabinet and to an AC outlet. Press the power switch on the front of the cabinet to the ON position. The power switch contains an LED which should light when power is applied.

120

Power Supply

Monitor Power Outlet

120

Power Cord Input

Voltage Selector

Fig. 2-4. Power Supply Connectors

12 CommPlete 4000 Communications Server User Guide

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