Multi Tech Equipment MA30120 User Manual

MA30120

Quick Start Guide

Quick Start Guide

82001423L Revision D

MultiAccess Model MA30120

All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written
permission from Multi-Tech Systems, Inc.

Copyright © 2006, by Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and
Specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from
time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or
organization of such revisions or changes.

Record of Revisions

Revision Date Description

A 11/17/03 Manual released.

B 12/06/04 Manual revised to include software version 1.08.

C 07/19/05 Manual updated for Modem Setup configuration. This includes software version 1.12.
D 06/06/06 Manual revised to include software version 1.14.

Patents

This device covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794;
5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; 5,724,356;
5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725;
5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425;
5,355,365; 5,309,562; 5,301,274

Copyrights and Trademarks

Trademarks of Multi-Tech Systems, Inc.: Multi-Tech, the Multi-Tech logo and MultiAccess.
HylaFAX is a trademark of Silicon Graphics Corporation. Windows is a registere d trademark of Microsoft
Corporation in the United States and other countries.
All products or technologies are the trademarks or registered trademarks of their respective holders.

Technical Support

Country By Email By Phone
France: [e-mail] +(33) 1-64 61 09 81
India: [e-mail] [phone]
Europe, Asia, Africa: [e-mail] +(44) 118 959 7774
U.S., Canada, all others: [e-mail] [phone] or [phone]

World Headquarters

Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
[phone] or [phone]
Fax [phone]
Internet Address: http://www.multitech.com

Contents

Introduction and Description.................................................................................................. 1

WAN Communications..........................................................................................................................................................1

Management...........................................................................................................................................................................1

Remote Access.......................................................................................................................................................................1

About This Manual ................................................................................................................................................................1

Safety Recommendations for Rack Installations....................................................................................................................2

Ship Kit Contents...................................................................................................................................................................2

Front Panel.............................................................................................................................................................................3

Installation................................................................................................................................ 4

Site Planning..........................................................................................................................................................................4

Hardware Installation.............................................................................................................................................................5

Cabling Procedure - Back Panel ............................................................................................................................................5

Starting Your MultiAccess...................................................................................................... 6

Navigating Through the Screens............................................................................................................................................8

Network Setup .....................................................................................................................................................................10

Line Interfaces .....................................................................................................................................................................11

Modem Setup.......................................................................................................................................................................12

User Authentication .............................................................................................................................................................18

License Agreements..............................................................................................................22

Multi-Tech Systems, Inc. End User License Agreement (EULA).......................................................................................22

GNU GENERAL PUBLIC LICENSE.................................................................................................................................23

MultiAccess Quick Start Guide Introduction and Description

Introduction and Description

Welcome to Multi-Tech’s new MultiAccess Communications Server, Model MA30120. The MultiAccess
Communications Server is a high-performance digital remote access solution for Enterprise LANs and intranets or
internet service providers. MultiAccess is a V.92 remote access server (RAS) supporting up to four T1 line
interfaces implementing either RBS or PRI signaling for use in North America or up to four E1 line interfaces
implementing PRI signaling for international use. The MultiAccess Communications Server uses a web based
Graphical User Interface (GUI) for configuration, is a 1U (one-up) rackmountable unit that contains up to four
universal modem ports for dial-in communications.

WAN Communications

MultiAccess ships turnkey for T1/RBS or T1/E1 PRI ISDN and is populated with 30 modems on line interface 1 for
the basic configuration. Additional modem modules can be added to support up to four T1/E1 line interface s .

The high-density modems provide V.92/56K dial-up speeds. In addition, they are manageable from remote
locations using platform-independent, industry standard protocols.

Management

MultiAccess includes robust management support allowing a network administrator to secure ly manage the
devices either through a web browser or at the command line. The browser-based option uses the HTTPS
protocol, also know as SSL (Secure Sockets Layer) to provide 128-bit encryption to secure the management
session. The command line interface is accessible via SSH (Secure Shell) and suppo rts SCP (Secure Copy) and
sftp (Secure File Transfer Protocol) to help provide maintenance support.

SNTP Support. MultiAccess includes an industry standard Simple Network Time Protocol (SNTP) client that
enables it to synchronize its clock with a remote time/clock server on the Internet. This feature is useful for
accounting purposes.

Remote Access

Comprehensive Security. MultiAccess provides an industry standard Radius Server and Radius Client for

authentication and authorization of thousands of user profiles using PAP and CHAP. In addition, it uses Network
Address Translation (NAT) to hide internal, non-routable IP addresses. If a Radius Server does not exist, one is
provided as part of the MultiAccess system. This Radius Server could provide authentication and authorization
information for this and other Radius Clients in use at your site.

About This Manual

This Quick Start Guide is intended to provide the experienced system administrator the information needed to
quickly get the MultiAccess up and running. A User Guide with more detailed information is provided on the
MultiAccess system CD in Acrobat (pdf) format.

Multi-Tech Systems, Inc. PN 82001423L 1

Introduction and Description MultiAccess Quick Start Guide

Safety Warnings

1. Use this product only with UL- and CUL-listed computers.

2. To reduce the risk of fire, use only 26 AWG or larger telephone wiring.

3. Never install telephone wiring during a lightning storm.

4. Never install a telephone jack in a wet location unless the jack is specifically de signed for wet locations.

5. Never touch uninsulated telephone wires or terminals unless the teleph one line has been disconnected at
the network interface.

6. Use caution when installing or modifying telephone lines.

7. Avoid using a telephone (other than a cordless type) during a n electrical storm; there is a risk of electrical
shock from lightning.

8. Do not use a telephone in the vicinity of a gas leak.

Caution: Danger of explosion if battery is incorrectly replaced. A lithium battery on the MultiAccess PC board

provides backup power for the time-keeping capability. The battery has an estimated life expectancy of ten years.
Contact Multi-Tech if you suspect a failed battery. If data and time are incorrect after having the unit powered off,
it may be due to a weak battery or incorrect setup.

Caution: The Ethernet ports are not designed to be connected to a Public Telecommunication Network.

Safety Recommendations for Rack Installations

• Ensure proper installation of the MultiAccess in a closed or multi-unit enclosure by following the

recommended installation as defined by the enclosure manufacturer. Do not place the MultiAccess
directly on top of other equipment or place other equipment directly on top of the MultiAccess.

• If installing the MultiAccess in a closed or multi-unit enclosure, ensure adequate airflow within the rack so

that the maximum recommended ambient temperature is not exceeded.

• Ensure that the MultiAccess is properly connected to earth ground via a grounded power cord. If a power

strip is used, ensure that the power strip provides adequate grounding of the attached apparat us.

• Ensure that the mains supply circuit is capable of handling the load of the MultiAccess. Refer to the power

label on the equipment for load requirements.

• Maximum ambient temperature for the MultiAccess is 40 degrees Celsius (104° F).

• This equipment should only be installed by properly qualified service personnel.

• Only connect like circuits. In other words, connect SELV (Secondary Extra Low Voltage) circuits to SELV

circuits and TN (Telecommunications Network) circuits to TN circuits.

Ship Kit Contents

The MultiAccess is shipped with the following:

• 1 MultiAccess

• 4 Power Cords (US,Euro, Austel, & UK)

• 1 Document CD

• 1 Recovery Image CD

• 1 printed Quick Start Guide manual

• 2 Rack Mounting Brackets and four mounting screws

If any of these items are missing, contact Multi-Tech Systems or your dealer or distributor. Inspect the contents
for signs of any shipping damage. If damage is observed, do not power up the MultiAccess; contact Multi-Tech’s

Tech Support

2 Multi-Tech Systems, Inc. PN 82001423L

for advice.

MultiAccess Quick Start Guide Introduction and Description

Front Panel

The MultiAccess has 16 front panel LEDs to provide operating status.

Front Panel LED Descriptions

LED Description of LAN 1 & 2 LEDs

LINK

ACT

100MB

The LINK LED indicates link integrity for the LAN Ethernet port. If the Ethernet link is valid at
either 10 Mbps or 100 Mbps, the LINK LED is lit. If the Ethernet link is invalid, the LINK LED is off.

The ACT (Activity) LED indicates either transmit or receive activity on the LAN Ethernet port.
When activity is present on the LAN Ethernet port, the ACT LED is lit. When no activity is present
on the LAN Ethernet port, the ACT LED is off.

The 100MB LED indicates the speed of the LAN Ethernet port. The 100MB LED is lit if the LAN
Ethernet port is linked at 100 Mbps. The 100 MB LED is off at 10 Mbps.

LED Description of LIne LI-1 thru LI-4 LEDs

LA

LC
LS

The LA (Link Active) indicates layer 1 is up. LA blinks when Los of Frame Alignment (LFA) but not
Loss of Signal (LOS).

The LC indicates a red alarm.
The LS indicates a yellow alarm.

LED Description of Support Modem LEDs

CD

RD
DTR

TD

The CD (Carrier Detect) LED lights when the modem detects a valid carrier signal from another
modem. It is on when the modem is communicating with the other modem. It is off when the link is
broken.

The RD (Read Data) LED flashes when the modem is receiving data from another modem.
The DTR (Data Terminal Ready) LED lights when the operating system detects and initializes the

modem.
The TD (Transmit Data) LED flashes when the modem is transmitting data to another modem.

LED Description of System LEDs

HDD
ACT

ALERT

POWER

The HDD ACT (Hard Disk Drive Activity) LED lights when the MultiAccess hard disk drive is
accessed.

The ALERT LED lights and the system beeps when memory DIMM is bad, missing, or if other
rudimentary hardware failure.

The POWER LED is off when the MultiAccess is in a reset state. When the POWER LED is lit, the
MultiAccess is not in a reset state.

Note: The Back Panel is described in the Cabling section.

Multi-Tech Systems, Inc. PN 82001423L 3

Installation MultiAccess Quick Start Guide

Installation

Site Planning

With proper planning, your MultiAccess system can be installed quickly and in a short time. To implement the
suggested planning process, you must:

1. Plan for physical space, environmental, electronic and electrical needs. Identify physical installation site. The
environment should be properly ventilated with controlled temperature and humidity.

• Good AC power source with proper Earth Ground.

• EIA 19” rack, MultiComTower, or standalone installation.

• Determine where the termination point is for each T1, PRI, or E1 line.

• Determine physical access point to the Ethernet network.

• Identify high quality category 5 cable for Ethernet & T1 cabling. Depending on environment characteristics,

shielded T1 cable may be necessary.

• For initial setup and administrative purposes, a network workstation with a WEB browser supporting HTTPS will

be needed.

2. Define your users’ client computer needs

• Determine the number of dial in analog modem users

• Identify client workstation OS (PC running Windows®98/XP/2000, or MAC OS10)

• Identify client modem types (V.34, V.90, V.92)

• Identify dial up security protocol (CHAP & PAP)

• Third-Party Security Devices (SecurID)

• Identify the Security Database (i.e. user file in RADIUS server or Microsoft SAM\Active directory with IAS) and

make sure users have dial in rights with framed protocol PPP attribute

3. Identify applicable network resources (IP address of; gateway/default route, DNS, WINS, RADIUS server(s), etc)

• Identify the network MASK

• Identify available IP addresses (determine the static IP address that is to be assigned to the Multi Access)

• Determine IP assignment method (predefined pool/range) to be implemented by the MultiAccess (regarding the

IP addresses to be assigned to the remote dial in users).

• When Implementing RADIUS Authentication and Accounting, identify the UDP ports used by the RADIUS

server(s)

4. Define your line interfaces

• Obtain T1 or E1 PRI line provisioning information for your LEC

• Identify the telephone number(s) of the line or lines

• Identify the Framing Format

• Identify the Line Coding

• Identify the type of signaling (RBS or PRI for T1 or E1 PRI)

• For RBS, the signaling type can be referred to as the start method and/or the FXS signaling method (i.e.

Immediate, Wink, Ground, and Loop)

• For PRI signaling identify the type of central office switch\protocol, i.e. AT&T5ESS, DMS100/250, National

ISDN2

• Identify the Line Build-Out (LBO) i.e. what db level is presented on premise by the provider and what db level

should the premise equipment transmit at.

Note: For E1 lines the signaling type must be PRI. R2 signaling methods are not supported.

4 Multi-Tech Systems, Inc. PN 82001423L

MultiAccess Quick Start Guide Installation

Hardware Installation

The MultiAccess is designed to install either on a desktop or in a standard EIA 19“ rack, and is shipped with the
mounting hardware to install the MultiAccess in the rack. If installing in a rack, use the provided mounting hardware
and follow the rack enclosure manufacturer’s instructions to safely and securely mount the MultiAccess in the rack
enclosure. Proceed to the cabling procedure.

Cabling Procedure - Back Panel

Cabling your MultiAccess involves making the proper power, phone, and line (T1/E1/PRI) connections as described
and illustrated below.

The MultiAccess back panel has a fan, a power plug, POWER Switch (| / O), a RJ-11 phone LINE jack, a DB-9 COM1
jack, a DB-15 High-density DSUB (VIDEO) jack, two USB (Revision 1.1 compliant) jacks, four RJ-45 T1/E1/PRI line
jacks, and two Ethernet RJ-45 (Ethernet 1 & Ehternet 2) jacks.

1. Using an RJ-45 cable, connect one end to LI-1 (Line 1 Interface) on the back of the MultiAccess and the other
end to your first T1/E1/PRI line connection. If a second, third, or fourth line connection is required, connect an RJ­45 cable for each of the line connections being used.

2. Connect a workstation to your local network, connect one end of an RJ-45 cable to the Ehternet 1 jack on the
back of the MultiAccess and the other end to the hub on your local network.

3. For advanced users, the Video and Keyboard connections are for manual intervention of the Operating System.
The default root level login password is linux (lower case) and the command to change the root level password is

“passwd”. The recommended mimumum password length is 8-characters. However, the MultiAccess will accept
less than 8-characters.

The Linux command to properly shut down the MultiAccess is shutdown -h now. The command to restart is
shutdown -r now.

4. With the MultiAccess Power switch in the off (Ο) position and using the supplied power cord, connect the
MultiAccess power plug to a live power outlet.

5. Place the MultiAccess Power switch to the on (|) position to turn on the MultiAccess

Caution:

process.

shut down before switching off Power, the next start may take a little longer, or in the worst case, data could be lost.

6. Proceed to Starting the MultiAccess.

Never switch off MultiAccess Power until after you have performed the Shutdown

Refer to Administration > System Tools in Chapter 3 of the User Guide. If the MultiAccess is not properly

Multi-Tech Systems, Inc. PN 82001423L 5

Connecting & Starting the MultiAccess MultiAccess Quick Start Guide

Starting Your MultiAccess

This section of the Quick Start Guide covers the steps for connecting a workstation to the MultiAccess, starting up
the MultiAccess, opening the MultiAccess Communications Server Web Management program, performing the
time zone setup, and using the menu bar to navigate through the Web Management software screens.

1. Set the workstation IP address to 192.168.2.x subnet other than 192.168.2.1 which is the IP address of

Ethernet 1 (eth0) and 192.168.2.5 which is already assigned to Ethernet 2 (eht1).

2. Turn on power to the MultiAccess. When you hear 5 beeps, approximatel y 2 mi nutes after applying

power, continue with the next step.

Note: Depending on the version of MultiAccess (and other variables, like the previous shutdo wn and the

number of expansion modules) the duration needed to boot may vary. It may be helpful to connect an
external monitor and keyboard to determine the current status of the system. Five seconds after turning
on power, one beep is heard, indicating a successful POST of the mother board, next the BIOS detects
the hard drive from which the Linux operating system and appropriate drivers are loaded.

3. Bring up a Web browser on the workstation. At the browser’s address line, enter https://192.168.2.1 and

press the Enter key.
Important: Be sure to type https (http will not work).

4. In some environments, one or more Security Alert screen(s) may display. At the initial Security Alert

screen, click Yes and follow any additional on-screen prompts.

Login

1. The Login screen is displayed.

• Type the default User name: admin (all lower-case)

• Tab to the Password entry and type the default password: admin (all lower-case).

• Click the Login button.

Note: The User name and Password entries are case-sensitive (both must be all lower-case) and can
be up to 12 characters each. Later, you will want to change the password from the default (admin) to
something else. (If Windows displays the AutoComplete screen, for security reasons, you may want to
click No to tell Windows OS to not remember the password.)

6 Multi-Tech Systems, Inc. PN 82001423L