Multi-Tech RF500S, RouteFinder RF500S Quick Start Manual

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Model RF500S
DSL/Cable Router
with Built-in 4-port 10/100 Switch
Quick Start Guide
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Quick Start Guide
PN#82099150
This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved.
Copyright © 2000, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.
Record of Revisions
Revision Description
A (8/04/00) Manual released. All pages at software Version 7.1
Patents
This Product is covered by one or more of the following U.S. Patent Numbers:
5.301.274; 5.309.562; 5.355.365; 5.355.653; 5.452.289;
5.453.986
. Other Patents Pending.
TRADEMARK
Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo. Windows is a registered trademark of Microsoft.
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
(612) 785-3500 or (800) 328-9717
Fax (612) 785-9874
Tech Support (800) 972-2439
Internet Address: http://www.multitech.com
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Contents
Introduction ................................................................................... 4
Related Documentation................................................................. 5
Get Adobe Acrobat Reader..................................................... 5
Get the User Guide................................................................. 5
Save or Print the User Guide.................................................. 5
Hardware Installation..................................................................... 6
Safety Warnings ..................................................................... 6
Unpacking your RouteFinder .................................................. 6
Cabling your RouteFinder ....................................................... 7
Software Installation and Configuration......................................... 9
Using RouteFinder Setup Wizard ......................................... 10
Testing your Connection ....................................................... 28
Using Telnet to Configure your RouteFinder......................... 29
Limited Warranty ......................................................................... 33
Service ........................................................................................ 33
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RouteFinder RF500S Quick Start Guide
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Introduction
Congratulations on the purchase of one of the finest
broadband routers available today, Multi-Tech System’s
RouteFinder Model RF500S.
The RouteFinder connects a cable or DSL modem to an
Ethernet LAN to provide high-speed broadband access to the
Internet for up to 253 LAN clients using only 1 IP account. The
RF500S features an integrated 4-port 10/100 switch for LAN
access, one asynchronous port that acts as a backup
resource for Internet access or serves as dial-in remote
access for telecommuters or mobile users. The RouteFinder
RF500S uses the NAT protocol to implement firewall and
gateway security for LAN-based resources. For added LAN
security, the RouteFinder can be used to segment the LAN.
This solution is ideal for any small business looking for cost-
effective broadband access to the Internet for every LAN client
on the LAN or for the home user looking to share their DSL
cable modem.
The RouteFinder RF500S
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Introduction
5
Related Documentation
This RF500S DSL/Cable Router Quick Start Guide is intended
to be used by systems administrators and network managers.
This guide provides the necessary information for a qualified
person to unpack, cable, install software, and configure the
device for proper operation.
A detailed RF500S DSL/Cable Router User Guide in Adobe
Acrobat PDF format is provided on the System CD included
with your RouteFinder RF500S. The User Guide provides in-
depth information on the features and functions available on
your router .
Get Adobe Acrobat Reader
Adobe Acrobat Reader is a free program used to view
documents created in Adobe PDF format. Adobe Acrobat
Reader can be installed from the System CD (click on the
Install Manuals option and select Install Adobe Acrobat
Reader) or downloaded from Adobe’s Web site at:
http://www.adobe.com/prodindex/acrobat/readstep.html
Get the User Guide
The User Guide can be installed from the System CD by
clicking Install Manuals on the Installation screen or
downloading the file from our Web site at: http://
www .multitech.com
Save or Print the User Guide
Once the User Guide is displayed on screen using Adobe
Acrobat Reader , you can save the .pdf file to your system or
print a copy.
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RouteFinder RF500S Quick Start Guide
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Hardware Installation Safety Warnings
1. Never install telephone wiring during a lightning storm.
2. Never install telephone jacks in a wet location unless the jack is specifically designed for wet locations.
3. This product is to be used with UL and cUL listed computers.
4. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.
5. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electrical shock from lightening.
7. Do not use the telephone to report a gas leak in the vicinity of the leak.
8. To reduce the risk of fire, use only No. 26 AWG or larger Telecommunications line Cord.
Unpacking your RouteFinder
The RF500S shipping box contains the following items:
• System CD
• Tucows CD
• Power Supply
• The RouteFinder RF500S
• This Quick Start Guide
• A serial cable If any of the items is missing or damaged, please contact
Multi-Tech Systems.
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Hardware Installation
7
Cabling your RouteFinder
Cabling your RouteFinder requires making the appropriate connections to PCs, Cable or DSL modem, analog modem or ISDN TA (optional), AC power and the router. Because this device also provides DHCP server functions, remote access, routing and firewall protection, after your device is properly cabled, you will need to complete your configuration by following the instructions provided in the Software Installation and Configuration section of this Quick Start Guide.
10/100 BT LAN
Uplink/Normal
1234
ASYNC
Reset
10 BT WAN
5VDC
Power
Optional Uplink
Serial Cable
To Cable Modem
or DSL Modem
Power Connection
To optional
Modem or
ISDN TA
Network Printer
Hub
PC
PC
Cabling the RouteFinder RF500S
1. Before beginning, turn the power off on all network devices (PCs, Cable, DSL modems, analog modems, ISDN TAs and the router).
2. Connect the Ethernet port of each PC or network device to one of the 4 LAN ports (if you are using the Uplink option, port number 1 cannot be used as a LAN port).
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RouteFinder RF500S Quick Start Guide
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3. If you are using an analog modem, connect it to the Serial Async port.
4. To use the Uplink option to connect to another network segment, slide the
Uplink/Normal
switch into the Uplink position. Connect the LAN cable to LAN port number 1. Plug the other end of the LAN cable into another hub, router or switch.
Note: If you are not using the Uplink feature, place the switch in the
Normal
position.
5. Connect a network cable from the DSL or Cable modem to the WAN port.
6. Connect the provided power supply cable to the 5VDC power port on the back of the router . Plug the power supply into an AC power outlet as shown.
7. Power on your DSL modem or Cable.
8. If you are using an analog modem or ISDN TA, power on the device.
9. Press and hold the RouteFinder’s Reset button for 3 seconds to restore the default settings.
10. You are ready to configure software for your router and network PCs.
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Software Installation
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Software Installation and Configuration
Before beginning the installation process, ensure that your system meets all hardware and software requirements:
• Intel 486 or higher processor .
• 10/100 BaseT cable to connect the RF500S to the
network.
• One DSL or Cable Modem.
• A networked computer with Windows 95/98/2000,
Windows NT 3.5 or higher and TCP/IP protocol installed, (Or , a non-Windows system with TCP/IP properly installed to enable Telnet configuration).
• Any Windows communication application for Dial-Out operation.
• Any PPP supported communication application for Dial-In operation.
• TCP/IP installed and configured on each workstation accessing the Internet.
Software Installation
The software installation process involves installing the RouteFinder Utilities, including RouteFinder Setup Wizard, RouteFinder Manager and RouteFinder Monitor . A description of each component follows:
RouteFinder Setup Wizard
The RouteFinder Setup Wizard provides a step-by-step process to assist you in entering all the basic settings needed to configure your RF500S for general use. All settings that are entered in the Setup Wizard can be found in their respective menus in RouteFinder Manager .
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RouteFinder Quick Start Guide
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RouteFinder Manager
RouteFinder Manager is the main program used to configure all settings for your RF500S. Complete information about options within the RouteFinder Manager can be found in the User Guide.
RouteFinder Monitor
RouteFinder Monitor is a multi-purpose utility designed to let you know the status of your RF500S connection. The monitor offers the ability to point and click on an event to access context-sensitive troubleshooting procedures. Refer to the User Guide for more information about RouteFinder Monitor .
Using RouteFinder Setup Wizard
Note: Before beginning this procedure, ensure that your
RF500S is properly connected to the network and the device is powered on.
After installing the software, you may return to the RouteFinder Setup Wizard, by clicking Start | Programs | RouteFinder Manager | RouteFinder Wizard.
Before running the Setup Wizard, it is strongly recommended that you exit all Windows programs.
1. Insert the RF500S System CD into your computer’s CD­ROM drive. The RF500S System CD screen appears.
Note: If Autorun is disabled on your computer, use Windows Explorer to view the contents of the CD. Double-click the CD icon to display the RF500S System CD main screen.
2. Click Install Software.
3. Follow the on-screen instructions to install the software.
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Software Installation
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4. When the software installation completes, the Setup Wizard dialog box displays.
Click OK.
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RouteFinder Quick Start Guide
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5. The Setup Wizard: Device List dialog box displays. The Setup Wizard automatically checks your network for available network devices and displays them on the screen.
Select the device you wish to configure from the Device Name list.
Record the values presented in the Device Information panel for later reference.
Device IP Address
______________________
Device MAC Address
____________________
Device Firmware Version
_________________ Click Next>>. Note: If a message appears indicating the device is not
found, or you do not see the device you are attempting to configure listed, click the Refresh Device List button.
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Software Installation
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6. The Setup Wizard: Device IP Address dialog box displays.
Enter your local internal network’s IP address for this device.
The Setup Wizard will automatically detect the first three octets of your local IP address. You must enter the last octet only .
If you wish, you can change the network name of your RouteFinder . If you are connecting to an ISP, the device name can act as your computer name if it is required on the remote system.
Click Next>> to continue. The device will search the network to ensure that the IP address is valid. This may take several seconds.
Note: If your ISP provided you with an IP address, do not enter that address in this field. Enter the IP address for this device on your local network. Refer to the Glossary in the User Guide for additional information on IP addressing.
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RouteFinder Quick Start Guide
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7. The Select Function dialog box displays.
Select the function of the WAN Ethernet port by selecting
IP Routing (NAT Enabled), IP Routing (NAT Disabled
. If
you are using NAT Enabled, you may also select
Enable
PPPoE
.
• Select
IP Routing (NAT Enabled)
to allow local LAN clients to share one external IP address for accessing the Internet. This option is most often used when the RF500S is connected to a DSL or cable modem, or when the IP segment of the server needs firewall protection.
• Select
IP Routing (NAT Disabled)
to allow the RF500S to function as a router between the IP segment of the server and another IP segment. This option is ideal for organizations needing to segment workgroups.
• Select
Enable PPPoE
to use the RF500S with a time­base, rather than fixed-cost DSL modem connection. Enter the User Name and Password provided by your ISP. This option is most often used when connecting via DSL to the Internet.
Note: Enable PPPoE is valid only when IP Routing (NAT Enabled) is selected.
Click Next>>.
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Software Installation
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8. The External IP Assignment dialog box displays.
Enter the WAN Ethernet IP address information
provided
by your ISP
or
other external network administrator
.
• In the
External IP Address
box, enter the ISP or remote
system’s IP address.
• In the
External IP Netmask
box, enter the ISP or remote system’s IP segment netmask (for Class C networks, the Netmask is generally set to 255.255.255.0).
• In the
External Gateway IP Address
box, enter the IP address of the ISP or remote network’s Gateway to their network.
Note: If your ISP uses dynamic IP addressing, leave the External IP address and the External Gateway IP address at the default values of 0.0.0.0. Set the External IP Netmask to the default value of 255.255.255.0.
Click Next>>.
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9. The Asynchronous Port Function dialog box displays. Select 1.) Remote Access, 2.) IP Routing (NA T Enabled) or 3.) IP Routing (NAT Disabled).
• Select
Remote Access
to allow remote users to dial-in to the network to access resources as if the remote user is connected to the network locally.
Continue with the
Remote Access instructions on page 17.
• Select
IP Routing (NAT Enabled)
to allow all users in the two IP segments (LAN and W AN Ethernet) to share one IP address to the Internet. You may also select this option to use the async port for dial-up backup in the event the DSL or cable becomes unavailable.
Note: The IP Routing (NAT Enabled) feature of the async port is valid only if the
WAN
port is configured as
NAT
Disabled
.
• Select
IP Routing (NAT Disabled)
to connect other IP
segments through the async port.
Proceed to the IP
Routing instructions on page 20.
Click Next>>.
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Software Installation
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1.) Remote Access
You must define the location of your remote user account database by selecting a)
Use Local Client List
or b)
Use
RADIUS Server.
Follow the instructions for the user
database your system will use.. Note: The Local Client List allows you to add a maximum
of 64 users.
a.) Use Local Client List
Use Local Client List allows you to create an authentication database consisting of user names, passwords and dial-in options for each remote user . You must provide the following information for each client:
User Name: Enter the User Name to authenticate the remote dial-in user . Password: Enter the Password to authenticate the remote dial-in user . Password V erification: Re-enter the remote dial-in user’s password.
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Callback T ype: Select one of the following three callback
options for each remote client:
•
No Callback:
Select this option to allow the remote user to immediately connect to the network after being authenticated. No Callback is the default setting.
•
Fixed Callback:
This option allows you to specify a fixed callback telephone number for the user . After the PPP negotiation, the device will callback the telephone number you enter in the callback telephone number field. This option is best used for clients requiring callback security while dialing-in from the same location each time.
•
Variable Callback:
Select Variable Callback for remote users that travel or dial-in from various locations and need callback security. This option allows clients to specify the callback telephone number each time they connect to the network.
Click Add after entering information for each Local Client. Click Next>> and continue with Step 10 when all users
have been added to the database.
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b.)
Use RADIUS Server
Select this option if you would like your remote clients to be authenticated on a RADIUS server . You must enter the following RADIUS Server Settings:
•
RADIUS Access Server IP Address:
Enter the IP address
of the RADIUS Access Server.
•
RADIUS Accounting Server IP Address:
Enter the IP
address of the RADIUS Accounting Server.
•
Secret:
Enter your Secret RADIUS code or password.
•
Secret Verification:
To confirm your Secret code, re-enter
your code or password. Note: In most cases, the RADIUS Access Server and the
RADIUS Accounting Server are the same server, so the IP address will be the same.
Click Next>> and continue with Step 10.
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RouteFinder Quick Start Guide
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2.) IP Routing (NAT Enabled) and
3.) IP Routing (NAT Disabled)
If you select
IP Routing
for the asynchronous port, the
Setup Wizard: IP Routing dialog box displays.
Enter the information required to dial-up and login to your ISP’s remote server:
•
Telephone Number
: Enter the phone number used to
dial your remote server (ISP). Note: If you must dial a number to get an outside line
(e.g., “9”, or “0”), enter the required number plus a “w”(wait) or a comma in the Telephone box. (e.g., 9w555­2323 or 9,,5552323) Each comma provides a 3-4 second delay.
•
User Name:
Enter the User Name for your remote server
or ISP account.
•
Password:
Enter the Password for your remote server or
ISP account.
•
Password Verification:
Re-enter the password for your
remote account. Click Next>>.
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10.The Setup Wizard: DNS IP Address dialog box displays.
Enter your ISP’s DNS Server IP address. If you are not sure of the IP address, contact your ISP. Refer to the Glossary in the User Guide for more information about the DNS Server.
Click Next>>.
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11. The Setup Wizard: Modem Settings dialog box displays.
The final step in configuring your RF500S for basic operations is to enter the model and DTE baudrate of the modem you are using. This is an important setting that determines the DTE baudrate or speed of communication between the RF500S’s async port and your modem or ISDN TA.
Select your modem and baudrate as described on the following pages.
Note: If you do not have a modem or ISDN TA attached to the RouteFinder async port, use the default modem values.
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Software Installation
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12.To select your modem, in the
Asynchronous port settings
box, click
The system loads modem information.
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13.The Modem Initial Command dialog box displays.
Select your modem manufacturer and model and click OK. Note: This setting configures the initial string of the
asynchronous port on the RF500S so that it will know how to communicate with your modem. If you are using an analog modem and your modem is not included in the selection list, in most cases,
Standard Modem
will work. If you are using an ISDN TA, refer to the ISDN TA’s User Guide for information on the initialization and hang up strings. Use RouteFinder Manager to enter your modem or TA strings.
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Software Installation
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14.The Setup Wizard: Modem Setting dialog box re- displays.
Use the
Asynchronous port settings
list to select the baudrate. Select the DTE speed (i.e., the speed of communication between the asynchronous port of the RF500S and the modem). For DCE speed compression modems, this value can normally be set to about 4 times the speed of your modem. Keep in mind that if you set the baudrate too high, the dial-up connection may fail.
Note: You may need to set a lower baudrate since the theoretical maximum connection speed may not be attainable due to variations in quality of phone line and ISP connection.
Click Next>> to complete the basic configuration.
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15.The Check List dialog box displays summarizing your configuration selections. Ensure that all values have been correctly entered. If you find an incorrect setting, click <<Back to return to the screen containing the error and correct it. When complete, use the Next>> button to return to the Check List dialog box.
Click Finish to complete the configuration.
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Software Installation
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16.The Note dialog box displays indicating that you have completed the Setup Wizard.
Read the “IMPORTANT!” information contained in the dialog box. Click Run Monitor (recommended), Run Manager or Exit.
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Testing your Connection
When you select Run Monitor , the RouteFinder Monitor program loads.
1. To test your current settings, select Test Connection. Select Connect Port 1 to test the WAN port. Select Connect Port 2 to test the async port. The monitor activity will appear in the display window . Refer to the RouteFinder Monitor chapter in the User Guide for additional information about the monitoring capabilities of the RF500S.
2. Before using the device, you must configure your workstations for TCP/IP. Refer to the
LAN Client Settings
chapter of the User Guide for configuration information. Note: If a problem occurs while testing your connection, or
you need to configure advanced options such as filtering, DHCP or routing, use RouteFinder Manager by selecting
Programs | RouteFinder Manager | RouteFinder Manager.
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Software Installation
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Using Telnet to Configure your RouteFinder
Telnet is a telecommunications software utility which allows you to access a remote device. The RouteFinder RF500S has a built-in Telnet Server that enables a Telnet client to remotely configure the device using a menu system.
Important: Non-Windows operating system users must use the Telnet menu system to configure the RF500S for operation.
Note: To successfully configure your RouteFinder using Telnet, TCP/IP must be correctly configured on your computer and the router and computer must be located on the
same
subnet.
1. Start your telnet session and connect to the RouteFinder RF500S using the router’s default IP address of
192.168.2.1
and vt100 terminal emulation.
If you are using a graphical interface similar to that shown above, click Connect.
2. When prompted to input the Router Password, press Enter.
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3. The RF500S Telnet Server Menu displays.
To use the menu, select the letter corresponding to the value you’d like to change.
Depending on the value you are changing, you are presented with an open field into which you may type new information, or you are presented with a list of options from which you may select a value. Refer to the User Guide’s Telnet chapter for complete descriptions of each option.
Note: After entering values, select “q“ to return to the previous menu or to quit. You must select Save and Restart Server to save your configuration to the RouteFinder’s Flash memory .
Use the following information to configure your RouteFinder:
1. Define the Router IP Address, Router Subnet Mask, Router Name and Password by selecting the menu letter corresponding to each item. Enter the values for the device on your local network in the field provided. The W AN Ethernet MAC Addr. field displays the hardware address of the board. You may change the MAC address if required by your ISP.
2. Select WAN Ethernet Settings to select the function of the WAN port as
Internet Access
or
LAN -to- LAN Access
.
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Complete the External IP Port Address, External Port IP Netmask, Gateway IP Address and DNS IP Address
fields using the IP addresses
provided by your ISP
or
remote network administrator
.
3. If you have an analog modem or ISDN TA connected to the async port, select Async Port Settings and define the function of the port as
IP Routing
or
Remote Access.
• If you define the async port for
IP Routing:
Enter the Telephone number, User Name and Password needed to make the connection to your ISP or remote system. Use the menu options to provide specific information about your modem’s serial baudrate (speed), Modem pre-initial, initial, dial-up and hangup strings. You may also use the menu options to create or edit Login Scripts as needed. If you are using callback security, use the menu options to enter the Callback Telephone number. Enter the IP address of the network device to which you are connecting in the External IP Address field. You may Enable NAT to allow all local LAN users to share one IP address for Internet access and to provide firewall protection. To assign IP addresses to remote users, select
Enable
in the Assign Remote IP
field.
• If you define the async port for
Remote Access
, use IP Assigned Method to define whether or not the remote users will use the RouteFinder’s DHCP server to obtain their IP address. Select Protocols and if necessary on your network, select an IPX/SPX Frame Type. Select the desired Authentication Method for the dial-in clients. Use the Edit User Database option to create a list of dial­in users. Use the menu options to provide specific information about your async modem’s serial baudrate (speed), Modem pre-initial, initial, dial-up and hangup strings. You may also use the menu options to create or edit Login Scripts as needed.
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4. In the Router DNS IP Address field, enter the IP address of your ISP or remote system’s DNS as provided by your ISP or remote system administrator.
5. Use the DHCP Server option to enable or disable the DHCP function on the RF500S. If you select enable, you will be prompted to enter the address range from which the device will issue IP addresses.
6. Select Virtual Server to define the list of mapped internal and external IP addresses. For example, you may want to use IP mapping to access an FTP server on your LAN via the Internet. Refer to the User Guide for more information.
Note: IP Mapping is available only when NAT is enabled.
7. Select Routing Table and use the menu options to enter the necessary information to route IP packets from one network to another . See the User Guide for more information about Routing.
8. You may define packet filtering options using the Client Filter Options menu. Refer to the User Guide for more information on Filtering options.
9. Use Load Default Settings to set the router back to its original factory settings.
10. Select Apply and Save Changes to save the current configuration into the RouteFinder’s FLASH memory .
Note: You must select Apply and Save Changes before leaving the Telnet menu or your configuration changes will be lost when the RouteFinder is powered off.
11. Select Diagnostic to perform basic hardware checking and display the RouteFinder’s Firmware Version. You may also use this option to assign WAN and LAN MAC addresses if required by your ISP.
12. When all options have been configured
and
after you have
selected Apply and Save Changes, select q.) Quit.
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Warranty and Service Information
33
Limited Warranty
Multi-T ech Warranty & Repair Policies
Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from date of purchase, or if proof of purchase is not provided, two years from date of shipment.
MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PAR TICULAR PURPOSE ARE HEREBY DISCLAIMED.
This warranty does not apply to any products which have been damaged by lightning storms, water , or power surges or which have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by Customer or any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.
MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products which prove to be defective within the warranty period or , at MTS’s option, issuance of a refund of the purchase price. Defective products must be returned by Customer to MTS’s factory — transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.
Service
Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. Refer to your RF500S RouteFinder User Guide for full Warranty and Service information.
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