Multitech rCell 500 User Manual

MultiConnect
Series Router User Guide

®

rCell 500

MULTICONNECT® RCELL 500 SERIES ROUTER USER GUIDE

MultiConnect®rCell 500 Series Router User Guide

Model: MTR5-LEU2

Part Number: S000589

Copyright

This publication may not be reproduced, in whole or in part, without the specific and express prior written permission signed by an executive officer of
Multi-Tech Systems, Inc. All rights reserved. Copyright © 2014 by Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties, whether express, implied or by estoppels, with respect to the content, information,
material and recommendations herein and specifically disclaims any implied warranties of merchantability, fitness for any particular purpose and non­infringement.

Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of
Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

Legal Notices

The Multi-Tech products are not designed, manufactured or intended for use, and should not be used, or sold or re-sold for use, in connection with
applications requiring fail-safe performance or in applications where the failure of the products would reasonably be expected to result in personal injury or
death, significant property damage, or serious physical or environmental damage. Examples of such use include life support machines or other life
preserving medical devices or systems, air traffic control or aircraft navigation or communications systems, control equipment for nuclear facilities, or
missile, nuclear, biological or chemical weapons or other military applications (“Restricted Applications”). Use of the products in such Restricted
Applications is at the user’s sole risk and liability.

MULTI-TECH DOES NOT WARRANT THAT THE TRANSMISSION OF DATA BY A PRODUCT OVER A CELLULAR COMMUNICATIONS NETWORK WILL BE
UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE, NOR DOES MULTI-TECH WARRANT ANY CONNECTION OR ACCESSIBILITY TO ANY CELLULAR
COMMUNICATIONS NETWORK. MULTI-TECH WILL HAVE NO LIABILITY FOR ANY LOSSES, DAMAGES, OBLIGATIONS, PENALTIES, DEFICIENCIES, LIABILITIES,
COSTS OR EXPENSES (INCLUDING WITHOUT LIMITATION REASONABLE ATTORNEYS FEES) RELATED TO TEMPORARY INABILITY TO ACCESS A CELLULAR
COMMUNICATIONS NETWORK USING THE PRODUCTS.

The Multi-Tech products and the final application of the Multi-Tech products should be thoroughly tested to ensure the functionality of the Multi-Tech
products as used in the final application. The designer, manufacturer and reseller has the sole responsibility of ensuring that any end user product into
which the Multi-Tech product is integrated operates as intended and meets its requirements or the requirements of its direct or indirect customers. Multi­Tech has no responsibility whatsoever for the integration, configuration, testing, validation, verification, installation, upgrade, support or maintenance of
such end user product, or for any liabilities, damages, costs or expenses associated therewith, except to the extent agreed upon in a signed written
document. To the extent Multi-Tech provides any comments or suggested changes related to the application of its products, such comments or suggested
changes is performed only as a courtesy and without any representation or warranty whatsoever.

Contacting Multi-Tech

Knowledge Base

The Knowledge Base provides immediate access to support information and resolutions for all Multi-Tech products. Visit http://www.multitech.com/kb.go.

Support Portal

To create an account and submit a support case directly to our technical support team, visit: https://support.multitech.com.

Support

Business Hours: M-F, 8am to 5pm CT

Country By Email By Phone

Europe, Middle East, Africa: [e-mail] +(44) 118 959 7774

U.S., Canada, all others: [e-mail] [phone] or [phone]

Warranty

To read the warranty statement for your product, visit www.multitech.com/warranty.go. For other warranty options, visit www.multitech.com/es.go.

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive, Mounds View, MN 55112

Phone: [phone] or [phone]

Fax [phone]

2 MultiConnect®rCell 500 Series Router User Guide

CONTENTS

Contents

Product Overview .................................................................................................................................................... 6

Package Contents .................................................................................................................................................... 7

System Requirements .............................................................................................................................................. 9

LED Indicators ........................................................................................................................................................ 10

Specifications......................................................................................................................................................... 11

RF Specifications .................................................................................................................................................... 13

Installing and Using the Router .............................................................................................................................. 14

Installing SIM Cards..................................................................................................................................................... 14

Attaching Cables and Antennas .................................................................................................................................. 15

Using Setup Wizard ..................................................................................................................................................... 15

Basic Network........................................................................................................................................................ 17

WAN Setup.................................................................................................................................................................. 17

Physical Interface ...................................................................................................................................................... 17

Internet Setup ........................................................................................................................................................... 17

WAN .......................................................................................................................................................................... 18

4G WAN..................................................................................................................................................................... 18

Ethernet WAN ........................................................................................................................................................... 19

Static IP ..................................................................................................................................................................... 19

Dynamic IP ................................................................................................................................................................ 19

PPP over Ethernet ..................................................................................................................................................... 19

PPTP .......................................................................................................................................................................... 20

L2TP........................................................................................................................................................................... 20

LAN and VLAN Setup ................................................................................................................................................... 21

Ethernet LAN............................................................................................................................................................. 21

VLAN.......................................................................................................................................................................... 21

Port-Based VLAN ....................................................................................................................................................... 21

Tag-Based VLAN ........................................................................................................................................................ 21

WiFi Setup ................................................................................................................................................................... 22

AP Router Mode........................................................................................................................................................ 22

WDS Hybrid Mode .................................................................................................................................................... 23

WDS Only Mode........................................................................................................................................................ 24

Wireless Client List .................................................................................................................................................... 25

Advanced Configuration............................................................................................................................................ 25

IPv6 Setup ................................................................................................................................................................... 25

Static IPv6.................................................................................................................................................................. 25

DHCPv6...................................................................................................................................................................... 26

PPPoE ........................................................................................................................................................................ 26

MultiConnect®rCell 500 Series Router User Guide 3

CONTENTS

6 to 4 ......................................................................................................................................................................... 26

6 in 4 ......................................................................................................................................................................... 27

NAT Setup ................................................................................................................................................................... 27

NAT Loopback ........................................................................................................................................................... 27

Virtual Server ............................................................................................................................................................ 27

Virtual Computers ..................................................................................................................................................... 27

Special AP.................................................................................................................................................................. 27

DMZ........................................................................................................................................................................... 28

Routing Setup.............................................................................................................................................................. 28

Static Routing ............................................................................................................................................................ 28

Dynamic Routing ....................................................................................................................................................... 28

Routing Information .................................................................................................................................................. 28

Client/Server ............................................................................................................................................................... 28

Dynamic DNS............................................................................................................................................................. 28

Serial Port.................................................................................................................................................................... 29

Port Configuration..................................................................................................................................................... 29

Virtual COM............................................................................................................................................................... 29

TCP Client Mode........................................................................................................................................................ 29

TCP Server Mode....................................................................................................................................................... 29

UDP Mode................................................................................................................................................................. 30

RFC2217 Mode.......................................................................................................................................................... 30

Modbus ..................................................................................................................................................................... 30

Advanced Network ................................................................................................................................................ 32

Firewall........................................................................................................................................................................ 32

Packet Filters............................................................................................................................................................... 32

URL Blocking................................................................................................................................................................ 32

MAC Control................................................................................................................................................................ 32

Options........................................................................................................................................................................ 33

Quality of Service................................................................................................................................................... 34

QoS Configuration....................................................................................................................................................... 34

Rule-based QoS ........................................................................................................................................................... 34

Create a QoS Rule ....................................................................................................................................................... 34

VPN Setup.............................................................................................................................................................. 36

VPN-IPSec.................................................................................................................................................................... 36

Dynamic IP VPN ........................................................................................................................................................... 36

IPSec-IKE Setting ......................................................................................................................................................... 37

IPSec-Manual Setting .................................................................................................................................................. 39

VPN-PPTP Server ......................................................................................................................................................... 39

VPN-PPTP Client .......................................................................................................................................................... 40

VPN-L2TP Server ......................................................................................................................................................... 40

VPN-L2TP Client .......................................................................................................................................................... 41

4 MultiConnect®rCell 500 Series Router User Guide

CONTENTS

GRE Tunnel.................................................................................................................................................................. 41

Redundancy ........................................................................................................................................................... 42

VRRP............................................................................................................................................................................ 42

System Management ............................................................................................................................................. 43

TR-069 ......................................................................................................................................................................... 43

SNMP........................................................................................................................................................................... 43

Applications........................................................................................................................................................... 44

Mobile Application...................................................................................................................................................... 44

SMS ............................................................................................................................................................................. 44

Create Message........................................................................................................................................................... 45

Inbox............................................................................................................................................................................ 45

System................................................................................................................................................................... 46

System Information..................................................................................................................................................... 46

System Status.............................................................................................................................................................. 46

Web Log ...................................................................................................................................................................... 46

Syslog .......................................................................................................................................................................... 46

Email Alert................................................................................................................................................................... 46

System Tools ............................................................................................................................................................... 46

Change Password ........................................................................................................................................................ 46

FW Upgrade ................................................................................................................................................................ 47

System Time................................................................................................................................................................ 47

Others.......................................................................................................................................................................... 47

MMI....................................................................................................................................................................... 48

Web UI ........................................................................................................................................................................ 48

Safety Warnings..................................................................................................................................................... 49

Lithium Battery ........................................................................................................................................................... 49

Ethernet Ports ............................................................................................................................................................. 49

Radio Frequency (RF) Safety ....................................................................................................................................... 49

Interference with Pacemakers and Other Medical Devices ...................................................................................... 50

Potential interference ............................................................................................................................................... 50

Precautions for pacemaker wearers ........................................................................................................................ 50

Regulatory Information.......................................................................................................................................... 51

EMC, Safety, and R&TTE Directive Compliance ......................................................................................................... 51

Restriction of the Use of Hazardous Substances (RoHS) ............................................................................................ 52

Waste Electrical and Electronic Equipment Statement .............................................................................................. 52

WEEE Directive.......................................................................................................................................................... 52

Instructions for Disposal of WEEE by Users in the European Union ........................................................................ 52

Information on HS/TS Substances According to Chinese Standards ......................................................................... 54

Information on HS/TS Substances According to Chinese Standards (in Chinese) ...................................................... 55

MultiConnect®rCell 500 Series Router User Guide 5

PRODUCT OVERVIEW

Product Overview

Thank you for purchasing the MultiConnect rCell 500 Series. The MultiConnect rCell 500 offers secure data
communication between different types of devices. It features redundant power supplies and dual SIM capability
for a more reliable connection

6 MultiConnect®rCell 500 Series Router User Guide

Package Contents

Contents Description

One MultiConnect rCell 500

Two 4G Antennas

Two WiFi Antennas

One Power Adapter (DC12/2A). The maximum power consumption is 15.5W.

PACKAGE CONTENTS

One RJ-45 Cable

One Console Cable

Two Wall Mount Kits

One DIN-Rail Bracket

MultiConnect®rCell 500 Series Router User Guide 7

PACKAGE CONTENTS

Contents Description

Power Port

Four Rubber Feet

8 MultiConnect®rCell 500 Series Router User Guide

System Requirements

Network Requirements ■ An Ethernet RJ-45 cable or DSL modem

■ 4G cellular service subscription

■ 802.11b/g/n wireless clients

■ 10/100 Ethernet adapter

Configuration Utility Requirements ■ Operating System Requirements

■ Windows®XP with SP2 or higher

■ Macintosh

■ Linux-based operating system

■ Browser Requirements

■ Internet Explorer 9.0 or higher

■ Chrome 2.0 or higher

■ Firefox 3.0 or higher

■ Safari 3.0 or higher

SYSTEM REQUIREMENTS

MultiConnect®rCell 500 Series Router User Guide 9

LED INDICATORS

LED Indicators

Indicator Label Description

Power Source 1 Continuously ON: Device is powered by source 1.

Power Source 2 Continuously ON: Device is powered by source 2.

Note: If both power source 1 and 2 are connected, the

device will choose power source 1 first. In this instance,
the LED for power source 2 will remain OFF.

WLAN (WiFi) WIFI Continuously ON: Wireless radio is enabled.

Flashing: Data packets are being transferred.

OFF: Wireless radio is disabled.

SIM A Continuously ON: SIM A is in use.

SIM B Continuously ON: SIM B is in use.

LAN1 - LAN 4 E1 - E4 Continuously ON: Ethernet connection is established.

Flashing: Data packets are being transferred.

High 4G Signal HIGH Continuously ON: Strong 4G signal strength.

Low 4G Signal LOW Continuously ON: Weak 4G signal strength.

USB USB CELL Continuously ON: USB device is attached.

Serial Port SER. Flashing: Serial data is being transferred.

10 MultiConnect®rCell 500 Series Router User Guide

Specifications

MTR5-LEU2

Category Description

General

SPECIFICATIONS

Performance

Frequency Bands

Radio

Cellular

Wi-Fi

Speed

Packet Data

SMS

SMS

Connectors

Cellular

WiFi

LTE, HSPA+GSM/GPRS/EDGE

LTE FDD: B1/B2/B3/B5/B7/B8/B20
HSPA+ Band: 850/900/1900/2100 MHz GSM/GPRS/EDGE Band:
850/900/1800/1900 MHz

4G LTE Radio

802.11 b/g/n

Up to 100 Mbps downlink/50 Mbps uplink

Point-to-Point Messaging Mobile-Terminated SMS Mobile-Originated SMS

Two Female SMA connectors for cellular

Two Reverse polarity male SMA connector for Wi-Fi

SIM Holder

Power Requirements

Voltage

Physical Description

Dimensions

Weight

Environment

Operating Temperature

Humidity

MultiConnect®rCell 500 Series Router User Guide 11

Two Mini-SIM, standard 1.8 V and 3 V SIM receptacle

9 V to 48 V DC

Dimensions are shown in the section “Dimensions” that follows.

TBD

-10° C to +60° C

Relative humidity 15% to 93% non-condensing

SPECIFICATIONS

Category Description

Certifications, Compliance, Warranty

EU Compliance

Safety Compliance

Network Compliance

Warranty

R&TTE

IEC 60950-1

GCF

Two years

Note: The radio’s performance may be affected at the temperature extremes. This is considered normal. There

is no single cause for this function. It is the result of an interaction of several factors, such as the ambient
temperature, the operating mode, and the transmit power.

12 MultiConnect®rCell 500 Series Router User Guide

RF Specifications

Operating Band Tx Rx

UMTS Band I 1920 MHz - 1980 MHz 2110 MHz - 2170 MHz

UMTS Band II 1850 MHz - 1910 MHz 1930 MHz - 1990 MHz

UMTS Band V 824 MHz - 849 MHz 869 MHz - 894 MHz

UMTS Band VIII 880 MHz - 915 MHz 925 MHz - 960 MHz

GSM 850 824 MHz - 849 MHz 869 MHz - 894 MHz

GSM 900 880 MHz - 915 MHz 925 MHz - 960 MHz

GSM 1800 (DCS) 1710 MHz - 1785 MHz 1805 MHz - 1880 MHz

GSM 1900 (PCS) 1850 MHz - 1910 MHz 1930 MHz - 1990 MHz

LTE Band I 1920 MHz - 1980 MHz 2110 MHz - 2170 MHz

LTE Band II 1850 MHz - 1910 MHz 1930 MHz - 1990 MHz

RF SPECIFICATIONS

LTE Band III 1710 MHz - 1785 MHz 1805 MHz - 1880 MHz

LTE Band V 824 MHz - 849 MHz 869 MHz - 894 MHz

LTE Band VII 2500 MHz - 2570 MHz 2620 MHz - 2690 MHz

LTE Band VIII 880 MHz - 915 MHz 925 MHz - 960 MHz

LTE Band XX 832 MHz - 862 MHz 791 MHz - 821 MHz

MultiConnect®rCell 500 Series Router User Guide 13

INSTALLING AND USING THE ROUTER

Installing and Using the Router

Installing SIM Cards

The SIM card slots are located on the bottom of the device.

Note: Before installing or changing the SIM card, make sure the device is turned OFF and power is

disconnected.

1. Unscrew and remove SIM card cover.

2. Slide SIM card socket toward hinge to unlock.

3. Lift up SIM holder and insert SIM card, making sure notch is lined up correctly.

4. Lay SIM holder down.

5. Slide SIM socket away from hinge to lock.

6. Replace SIM card cover.

14 MultiConnect®rCell 500 Series Router User Guide

Attaching Cables and Antennas

INSTALLING AND USING THE ROUTER

1. Attach 4G antennas to the device's front panel by screwing them into the designated connectors.

2. Attach WiFi antennas to the device's side panel by screwing them into the designated connectors.

3. Attach cables to their corresponding ports on the device's front panel.
Note: During configuration use ports E2 to E4 only. DO NOT attach Ethernet cable to E1/WAN port.

4. Attach red wire on the power cable to PWR1 and the black wire to the GND for PWR1 on the power port

on the device's side panel.

Using Setup Wizard

Configure this device using the web UI. To access the web UI, enter the IP Address into your browser. The default
IP Address is 192.168.2.1. If this has been changed, type in the new IP Address. On the login page, type the
administrator password and click Login.

Note: The default administrator username and password is admin.

MultiConnect®rCell 500 Series Router User Guide 15

INSTALLING AND USING THE ROUTER

After logging in, select the appropriate language. From the menu on the left, click Wizard.

1. To start the Wizard, click Next.

2. Change the login password of the web UI. Click Next.

3. Select the correct Time Zone. Click Next.

4. Select the WAN type and address. Click Next.

5. Setup the LAN address and Subnet Mask. Click Next.

6. Setup WiFi connection. Click Next.

7. Verify that the Wifi Router Network setup summary is correct. Click Apply.

8. Apply and Restart.

16 MultiConnect®rCell 500 Series Router User Guide

Basic Network

WAN Setup

This device has three WAN interfaces to support different WAN connections. Configure these individually to
maximize Internet connection setup.

■ Ethernet WAN 1: You can configure the fourth Ethernet port as a WAN. To setup, plug in the Ethernet cable

from an external modem and follow UI setup.

■ 3G/4G WAN 2:There is one 3G/4G built in modem. To setup, insert SIM card and follow UI setup.

■ 3G/4G WAN 3: There is one USB port that supports a 3G/4G dongle. To setup, plug in the dongle and follow

UI setup.

Physical Interface

Click Edit for each WAN interface to view the detailed physical interface settings. This interface allows you to
configure the settings.

WAN 1: This interface is in Always On mode and is the primary Internet connection. Click Edit to configure
interface settings.

BASIC NETWORK

WAN 2: This interface is disabled by default. Click Edit to configure. There are three operation options for this

interface.

WAN 3: This interface is disabled by default. Click Edit to configure. There are three operation options for this
interface.

Operation Mode Description

Always-On WAN 1 and 2 connect at the same time. Two internet connections are established

simultaneously and outgoing data is transferred through both based on load balance
policies.

Failover If the WAN 1 connection is broken, the device will failover to WAN 2 automatically.

When the WAN 1 connection is reestablished, the connection automatically switches
back to WAN 1.

Disable Disables WAN 2.

Internet Setup

There are three 3G/4G WAN interfaces that you can setup individually. These interfaces support an ISP that
provides LTE, HSPA+, HSPA, WCDMA, EDGE, GPRS data services, and xDSL or Cable connections with Dynamic IP,
Static IP, PPPoE, PPTP, and L2TP connection types.

WAN Type Description

4G Supports LTE/3G/2G depending on specifications.

Dynamic IP Address IP Address is different each connection.

Static IP Address IP Address is the same each connection.

MultiConnect®rCell 500 Series Router User Guide 17

Note: If the data plan is not a flat rate, set the Connection Control mode

to Connect-on-Demand or Manual.