Page 1
®
QuickCarrier
MTD-MNA1 User Guide
USB-D
Page 2
QUICKCARRIER USB-D MTD-MNA1 USER GUIDE
QuickCarrier USB-D MTD-MNA1 User Guide
Models: MTD-MNA1
Part Number: S000710 Rev 1.2
Copyright
This publication may not be reproduced, in whole or in part, without the specific and express prior written permission signed by an executive officer of
Multi-Tech Systems, Inc. All rights reserved. Copyright © 2019 by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties, whether express, implied or by estoppels, with respect to the content, information,
material and recommendations herein and specifically disclaims any implied warranties of merchantability, fitness for any particular purpose and noninfringement.
Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of
Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.
Trademarks
QuickCarrier and the Multi-Tech logo are a registered trademarks of Multi-Tech Systems, Inc. All other brand and product names are trademarks or
registered trademarks of their respective companies.
Legal Notices
The MultiTech products are not designed, manufactured or intended for use, and should not be used, or sold or re-sold for use, in connection with
applications requiring fail-safe performance or in applications where the failure of the products would reasonably be expected to result in personal injury or
death, significant property damage, or serious physical or environmental damage. Examples of such use include life support machines or other life
preserving medical devices or systems, air traffic control or aircraft navigation or communications systems, control equipment for nuclear facilities, or
missile, nuclear, biological or chemical weapons or other military applications (“Restricted Applications”). Use of the products in such Restricted
Applications is at the user’s sole risk and liability.
MULTITECH DOES NOT WARRANT THAT THE TRANSMISSION OF DATA BY A PRODUCT OVER A CELLULAR COMMUNICATIONS NETWORK WILL BE
UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE, NOR DOES MULTITECH WARRANT ANY CONNECTION OR ACCESSIBILITY TO ANY CELLULAR
COMMUNICATIONS NETWORK. MULTITECH WILL HAVE NO LIABILITY FOR ANY LOSSES, DAMAGES, OBLIGATIONS, PENALTIES, DEFICIENCIES, LIABILITIES,
COSTS OR EXPENSES (INCLUDING WITHOUT LIMITATION REASONABLE ATTORNEYS FEES) RELATED TO TEMPORARY INABILITY TO ACCESS A CELLULAR
COMMUNICATIONS NETWORK USING THE PRODUCTS.
Contacting MultiTech
Knowledge Base
The Knowledge Base provides immediate access to support information and resolutions for all MultiTech products. Visit http://www.multitech.com/kb.go.
Support Portal
To create an account and submit a support case directly to our technical support team, visit: https://support.multitech.com.
Support
Business Hours: M-F, 8am to 5pm CT
Country By Email By Phone
Europe, Middle East, Africa: support@multitech.co.uk +(44) 118 959 7774
U.S., Canada, all others: support@multitech.com (800) 972-2439 or (763) 717-5863
Warranty
To read the warranty statement for your product, visit www.multitech.com/warranty.go. For other warranty options, visit www.multitech.com/es.go.
World Headquarters
Multi-Tech Systems, Inc.
2205 Woodale Drive, Mounds View, MN 55112
Phone: (800) 328-9717 or (763) 785-3500
Fax (763) 785-9874
2 QuickCarrier®USB-D MTD-MNA1 User Guide
Page 3
CONTENTS
Contents
Chapter 1 – Product Overview ................................................................................................................................. 6
Overview ....................................................................................................................................................................... 6
Documentation ............................................................................................................................................................. 6
MTD-MNA1 Specifications ............................................................................................................................................ 6
Dimensions.................................................................................................................................................................... 7
LED Descriptions ........................................................................................................................................................... 8
Power Draw................................................................................................................................................................... 8
Chapter 2 – Safety Notices and Warnings ................................................................................................................ 9
General Safety............................................................................................................................................................... 9
Power Supply Caution ................................................................................................................................................... 9
Radio Frequency (RF) Safety ......................................................................................................................................... 9
Sécurité relative aux appareils à radiofréquence (RF) ................................................................................................ 9
Interference with Pacemakers and Other Medical Devices ...................................................................................... 10
Potential interference............................................................................................................................................... 10
Precautions for pacemaker wearers ........................................................................................................................ 10
Device Maintenance ................................................................................................................................................... 10
User Responsibility...................................................................................................................................................... 11
Vehicle Safety.............................................................................................................................................................. 11
Chapter 3 – Getting Started ................................................................................................................................... 12
SIM Cards .................................................................................................................................................................... 12
Installing a SIM Card ................................................................................................................................................... 12
Downloading the Driver .............................................................................................................................................. 13
Getting Started............................................................................................................................................................ 13
Dual Carrier Firmware for Cellular Radio .................................................................................................................... 13
Turning the Device On or Off ..................................................................................................................................... 14
Powering Off or Rebooting a Device ......................................................................................................................... 14
Removing a SIM Card.................................................................................................................................................. 15
Chapter 4 – Verizon FOTA (Firmware Over the Air) ................................................................................................ 16
Chapter 5 – Using Linux ......................................................................................................................................... 17
Shell Commands.......................................................................................................................................................... 17
Related Documentation ............................................................................................................................................ 17
Testing TTY Ports....................................................................................................................................................... 17
Create a PPP Connection ............................................................................................................................................ 17
MNA1 Example ......................................................................................................................................................... 17
Chapter 6 – Basic Operations ................................................................................................................................. 19
Interacting with Your Device Overview ...................................................................................................................... 19
Before Using the Device.............................................................................................................................................. 19
QuickCarrier®USB-D MTD-MNA1 User Guide 3
Page 4
CONTENTS
Using the Radio IP Stack to Make a Data Connection ................................................................................................ 19
Disconnecting a Data Connection Using an Internal IP Stack ..................................................................................... 19
Using the Host System IP Stack to Make a Data Connection ..................................................................................... 19
Disconnecting a Data Connection Using Host IP Stack ............................................................................................... 20
Using Command Mode and Online Data Mode.......................................................................................................... 20
Verifying Signal Strength............................................................................................................................................. 20
Example .................................................................................................................................................................... 21
Checking Network Registration................................................................................................................................... 21
Verifying that the Device Detects a Valid SIM Card.................................................................................................... 21
When the device fails to connect ............................................................................................................................. 22
When a call drops ..................................................................................................................................................... 22
Sending, Reading, and Deleting Messages ................................................................................................................. 22
Sending Text Messages ............................................................................................................................................. 22
Reading Text Messages............................................................................................................................................. 23
Deleting Messages .................................................................................................................................................... 23
Chapter 7 – Regulatory Statements........................................................................................................................ 25
47 CFR Part 15 Regulation Class B Devices ................................................................................................................. 25
Industry Canada Class B Notice................................................................................................................................... 25
International Modem Restrictions .............................................................................................................................. 25
Other Countries........................................................................................................................................................... 26
Chapter 8 – Environmental Notices........................................................................................................................ 27
Waste Electrical and Electronic Equipment Statement .............................................................................................. 27
WEEE Directive.......................................................................................................................................................... 27
Instructions for Disposal of WEEE by Users in the European Union ........................................................................ 27
Restriction of the Use of Hazardous Substances (RoHS) ............................................................................................ 27
REACH Statement ....................................................................................................................................................... 28
Registration of Substances........................................................................................................................................ 28
Information on HS/TS Substances According to Chinese Standards ......................................................................... 29
Information on HS/TS Substances According to Chinese Standards (in Chinese) ...................................................... 30
Chapter 9 – Using Connection Manager ................................................................................................................. 31
Installing Connection Manager ................................................................................................................................... 31
Setting Up a Serial Device in Windows Device Manager............................................................................................ 32
Connecting a Device.................................................................................................................................................... 34
Uninstalling Connection Manager............................................................................................................................... 35
Connection Manager User Interface........................................................................................................................... 35
Main tab.................................................................................................................................................................... 36
Settings tab ............................................................................................................................................................... 37
Connection tab.......................................................................................................................................................... 37
Details tab ................................................................................................................................................................. 37
Terminal tab.............................................................................................................................................................. 37
Charts tab.................................................................................................................................................................. 37
4 QuickCarrier®USB-D MTD-MNA1 User Guide
Page 5
CONTENTS
Troubleshooting.......................................................................................................................................................... 37
Serial COM port is not available in the Serial Modem Settings................................................................................ 37
Device is not detected ("No Device") ....................................................................................................................... 37
MultiConnect Cell USB Modem is not detected ....................................................................................................... 38
Connection Manager is not working, and a device connected to the computer is not detected ............................ 38
Connection Manager displays "Device Error" status for a serial device .................................................................. 38
Index...................................................................................................................................................................... 39
QuickCarrier®USB-D MTD-MNA1 User Guide 5
Page 6
PRODUCT OVERVIEW
Chapter 1 – Product Overview
Overview
The QuickCarrier USB-D is an industrial-grade USB that plugs directly into devices to enable immediate
communication with your carrier network. This device can be connected directly to any USB port on a laptop,
desktop computer, and other mobile devices.
Documentation
The following documentation is available on the MultiTech website at
http://www.multitech.com/brands/quickcarrier-usb-d.
Document Description Part Number
QuickCarrier USB-D MTD-MNA1
User Guide
USB Driver Installation Guide for
LTE Devices
Telit ME910C1, AT Commands
Reference Guide
Provides an overview, product specifications, safety and
regulatory information, SIM card installation instructions,
and basic end-user operation instructions.
Provides instructions for installing USB drivers on Linux and
Windows.
Provides AT commands and parameters used to configure
your device.
MTD-MNA1 Specifications
Category MTD-MNA1
General
Frequency Band 4G: 1900 (B2) / 700 (B12) / 700 (B13) / AWS 1700 (B4)
Device bandwidth: 1.4MHz for both downlink and uplink
Cat M1 Speed
Data Speed LTE Cat M1: Up to 375 Kbps uplink / Up to 300 Kbps downlink
Maximum transmit power 20 dBm
Interface, Antenna, SIM Holder
S000710
S000616
80529ST10815
A
USB Interface USB 2.0 high speed compatible, Type A
Antenna Internal
SIM Holder Standard Mini SIM 1.8/3Volt
Environment
Operating Temperature -40° C to +50° C (-40° F to +122° F)
Storage Temperature -40° C to +85° C (-40° F to +185° F)
Humidity 15%-93% RH, non-condensing
Power Requirements
6 QuickCarrier®USB-D MTD-MNA1 User Guide
Page 7
Category MTD-MNA1
Operating Voltage 5 volts from USB port
Input Power Via USB Bus
Certifications and Compliance
Radio and EMC Compliance FCC Part 15 Class B
FCC Part 24E
FCC Part 27
Safety Compliance UL 60950-1 2nd ED
Carrier AT&T/PTCRB/Verizon
Dimensions
PRODUCT OVERVIEW
QuickCarrier®USB-D MTD-MNA1 User Guide 7
Page 8
PRODUCT OVERVIEW
LED Descriptions
The top panel on the modem contains the following LEDs:
Link LED - The Link LED indicates that power is present when continuously lit and the device is registered on
the network when blinking.
Signal LEDs - Signal strength LEDs are not pre-programmed. Use the AT#GPIO command to program these
LEDs. For details, refer to the AT Commands Reference Guide.
Power Draw
Radio Voltage "Live"
Connection
Idle Current
LTE 5V 51 mA 66 mA 150 mA 368 mA .152 mC 34.7 uS
Note:
Multi-Tech Systems, Inc. recommends that you incorporate a 10% buffer into your power source
when determining product load.
TX Pulse: The average peak current during an LTE connection.
Maximum Power:The continuous current during maximum data rate with the radio transmitter at
maximum power.
InRush Current: The total inrush charge at power on.
Cellular Call
Box
Connection
No Data
(AVG)
Measured
Current
(Amps) at
Max Power
TX Pulse
(AVG) Peak
Current
Total Inrush
Charge
measured in
MilliCoulombs
(mC)
Total
Inrush
Charge
Duration
during
Powerup
(Inrush
Duration)
8 QuickCarrier®USB-D MTD-MNA1 User Guide
Page 9
SAFETY NOTICES AND WARNINGS
Chapter 2 – Safety Notices and Warnings
General Safety
The device is designed for and intended to be used in fixed and mobile applications. Fixed means the device is
physically secured at one location and cannot be easily moved to another location. Mobile means the device is
used in other than fixed locations.
CAUTION: Maintain a separation distance of at least 20 cm (8 inches) between the transmitter’s antenna and
the body of the user or nearby persons. The device is not designed for or intended to be used in portable
applications within 20 cm (8 inches) of the user’s body.
Attention: Maintenir une distance d'au moins 20 cm (8 po) entre l'antenne du récepteur et le corps de
l'utilisateur ou à proximité de personnes. Le modem n'est pas conçu pour, ou destinés à être utilisés dans les
applications portables, moins de 20 cm du corps de l'utilisateur.
Power Supply Caution
CAUTION: Do not replace the power supply with one designed for another product; doing so can damage the
modem and void your warranty. Adapter shall be installed near the equipment and shall be easily accessible.
CAUTION: Pour garantir une protection continue contre les risques d'incendie, remplacez les fusibles
uniquement par des fusibles du même type et du même calibre. L'adaptateur doit être installé à proximité de
l'appareil et doit ê tre facilement accessible.
Radio Frequency (RF) Safety
Due to the possibility of radio frequency (RF) interference, it is important that you follow any special regulations
regarding the use of radio equipment. Follow the safety advice given below.
Operating your device close to other electronic equipment may cause interference if the equipment is
inadequately protected. Observe any warning signs and manufacturers’ recommendations.
Different industries and businesses restrict the use of cellular devices. Respect restrictions on the use of
radio equipment in fuel depots, chemical plants, or where blasting operations are in process. Follow
restrictions for any environment where you operate the device.
Do not place the antenna outdoors.
Switch OFF your wireless device when in an aircraft. Using portable electronic devices in an aircraft may
endanger aircraft operation, disrupt the cellular network, and is illegal. Failing to observe this restriction
may lead to suspension or denial of cellular services to the offender, legal action, or both.
Switch OFF your wireless device when around gasoline or diesel-fuel pumps and before filling your vehicle
with fuel.
Switch OFF your wireless device in hospitals and any other place where medical equipment may be in use.
Sécurité relative aux appareils à radiofréquence (RF)
À cause du risque d'interférences de radiofréquence (RF), il est important de respecter toutes les réglementations
spéciales relatives aux équipements radio. Suivez les conseils de sécurité ci-dessous.
Utiliser l'appareil à proximité d'autres équipements électroniques peut causer des interférences si les
équipements ne sont pas bien protégés. Respectez tous les panneaux d'avertissement et les
recommandations du fabricant.
QuickCarrier®USB-D MTD-MNA1 User Guide 9
Page 10
SAFETY NOTICES AND WARNINGS
Certains secteurs industriels et certaines entreprises limitent l'utilisation des appareils cellulaires. Respectez
ces restrictions relatives aux équipements radio dans les dépôts de carburant, dans les usines de produits
chimiques, ou dans les zones où des dynamitages sont en cours. Suivez les restrictions relatives à chaque
type d'environnement où vous utiliserez l'appareil.
Ne placez pas l'antenne en extérieur.
Éteignez votre appareil sans fil dans les avions. L'utilisation d'appareils électroniques portables en avion est
illégale: elle peut fortement perturber le fonctionnement de l'appareil et désactiver le réseau cellulaire. S'il
ne respecte pas cette consigne, le responsable peut voir son accès aux services cellulaires suspendu ou
interdit, peut être poursuivi en justice, ou les deux.
Éteignez votre appareil sans fil à proximité des pompes à essence ou de diesel avant de remplir le réservoir
de votre véhicule de carburant.
Éteignez votre appareil sans fil dans les hôpitaux ou dans toutes les zones où des appareils médicaux sont
susceptibles d'être utilisés.
Interference with Pacemakers and Other Medical Devices
Potential interference
Radio frequency energy (RF) from cellular devices can interact with some electronic devices. This is
electromagnetic interference (EMI). The FDA helped develop a detailed test method to measure EMI of implanted
cardiac pacemakers and defibrillators from cellular devices. This test method is part of the Association for the
Advancement of Medical Instrumentation (AAMI) standard. This standard allows manufacturers to ensure that
cardiac pacemakers and defibrillators are safe from cellular device EMI.
The FDA continues to monitor cellular devices for interactions with other medical devices. If harmful interference
occurs, the FDA will assess the interference and work to resolve the problem.
Precautions for pacemaker wearers
If EMI occurs, it could affect a pacemaker in one of three ways:
Stop the pacemaker from delivering the stimulating pulses that regulate the heart's rhythm.
Cause the pacemaker to deliver the pulses irregularly.
Cause the pacemaker to ignore the heart's own rhythm and deliver pulses at a fixed rate.
Based on current research, cellular devices do not pose a significant health problem for most pacemaker wearers.
However, people with pacemakers may want to take simple precautions to be sure that their device doesn't cause
a problem.
Keep the device on the opposite side of the body from the pacemaker to add extra distance between the
pacemaker and the device.
Avoid placing a turned-on device next to the pacemaker (for example, don’t carry the device in a shirt or
jacket pocket directly over the pacemaker).
Device Maintenance
Do not attempt to disassemble the device. There are no user serviceable parts inside.
When maintaining your device:
10 QuickCarrier®USB-D MTD-MNA1 User Guide
Page 11
Do not misuse the device. Follow instructions on proper operation and only use as intended. Misuse could
make the device inoperable, damage the device and/or other equipment, or harm users.
Do not apply excessive pressure or place unnecessary weight on the device. This could result in damage to
the device or harm to users.
Do not use this device in explosive or hazardous environments unless the model is specifically approved for
such use. The device may cause sparks. Sparks in explosive areas could cause explosion or fire and may
result in property damage, severe injury, and/or death.
Do not expose your device to any extreme environment where the temperature or humidity is high. Such
exposure could result in damage to the device or fire. Refer to the device specifications regarding
recommended operating temperature and humidity.
Do not expose the device to water, rain, or spilled beverages. Unless the device is IP67 rated, it is not
waterproof. Exposure to liquids could result in damage to the device.
Do not place the device alongside computer discs, credit or travel cards, or other magnetic media. The
information contained on discs or cards may be affected by the device.
Using accessories, such as antennas, that MultiTech has not authorized or that are not compliant with
MultiTech's accessory specifications may invalidate the warranty.
If the device is not working properly, contact MultiTech Technical Support.
SAFETY NOTICES AND WARNINGS
User Responsibility
Respect all local regulations for operating your wireless device. Use the security features to block unauthorized use
and theft.
Vehicle Safety
When using your device in a vehicle:
Do not use this device while driving.
Respect national regulations on the use of cellular devices in vehicles.
If incorrectly installed in a vehicle, operating the wireless device could interfere with the vehicle’s
electronics. To avoid such problems, use qualified personnel to install the device. The installer should verify
the vehicle electronics are protected from interference.
Using an alert device to operate a vehicle’s lights or horn is not permitted on public roads.
UL evaluated this device for use in ordinary locations only. UL did NOT evaluate this device for installation in
a vehicle or other outdoor locations. UL Certification does not apply or extend to use in vehicles or outdoor
applications.
QuickCarrier®USB-D MTD-MNA1 User Guide 11
Page 12
GETTING STARTED
Chapter 3 – Getting Started
SIM Cards
Before you can begin to use the modem, you need to set up a wireless account with your carrier. Follow these
1. Contact your wireless provider/partner/reseller to obtain an account and a SIM card for their network.
This device requires a mini SIM (2FF).
2. Provide your activation agent with the following:
a. The modem’s unique 15-character IMEI number located on the device label.
b. The modem model number, also located on the device label. This number allows the carrier to verify
that the modem is approved for operation on their network.
Important: Check your product’s label for the correct information to provide your wireless carrier. If your
product label has a section titled Carrier Activation Information, provide the approved radio listed on the
label. If not, provide the model number (not the ordering part number) listed on the label.
3. Follow your provider's instructions for activating their SIM card on their network.
Installing a SIM Card
To install a SIM Card:
Warning: If the device is connected to a computer or power supply, disconnect it. Inserting or removing a SIM
card with the device powered may harm the SIM card and the device.
1. Remove the SIM cover from the back of the device. If you have trouble sliding the SIM cover, use a flat-
blade screwdriver in the slot on the SIM cover to slide it out.
2. Insert the SIM card into the card holder with the gold contact side facing down as shown.
3. Verify that the SIM card fits into the holder properly and replace the cover.
12 QuickCarrier®USB-D MTD-MNA1 User Guide
Page 13
Downloading the Driver
GETTING STARTED
Note: If using Linux or if you need help installing drivers, refer to the USB Driver Installation Guide (S000616) for
details.
To download the required driver:
1. Go to the device page: http://www.multitech.com/brands/quickcarrier-usb-d.
2. Select your model and click on Downloads. Download the driver for your device by clicking on the link.
3. Extract the driver to your computer.
4. Double-click on the file for your system to install it.
Getting Started
After installing the SIM and downloading the driver To use the MTD, do the following:
1. Insert the USB connector of the MTD into a computer or similar device. Allow 10 seconds for the device
to power up and establish signal.
2. Open a terminal emulator program in order to communicate with the device. If Verizon is your carrier,
configure the device for the Verizon network as described in Dual Carrier Firmware for Cellular Radio.
3. If you are not on the Verizon network, program your network provider's Access Point Name (APN) into
the device. To do this, issue:
AT+CGDCONT=1,"IPV4V6","APN_Name"
(where APN_Name is the APN provided by you network provider)
Your device should now be activated on the carrier’s network and ready for use. To check operation issue the
command: AT+CEREG? The modem should respond with +CEREG: 0,1 showing registration.
Dual Carrier Firmware for Cellular Radio
This device uses a cellular radio with dual carrier firmware meaning that it can be used on different carrier
networks (not simultaneously). The device can be used on either the Verizon or AT&T/other networks. The device
is configured for AT&T/others by default.
QuickCarrier®USB-D MTD-MNA1 User Guide 13
Page 14
GETTING STARTED
To check that your device is configured for the desired network:
AT#FWSWITCH?
If response is:
#FWSWITCH: 0
The device is configured for AT&T/other networks.
If response is:
#FWSWITCH: 1
The device is configured for Verizon.
To switch carrier networks:
From AT&T to Verizon:
AT#FWSWITCH=1,1
From Verizon to AT&T:
AT#FWSWITCH=0,1
Note: For the Link status (LS) LED to function, you must issue the command AT#GPIO=1,0,2 any time you use
the firmware switch command (AT#FWSWITCH=0 or AT#FWSWITCH=1).
Turning the Device On or Off
This USB-powered device does not have a power button. Connect the device to a computer's USB port to turn it
on.
After plugging in the device, allow 15 seconds to initialize before using.
Disconnecting it or shutting off the computer, turns it off. For best practices, follow the steps in Powering Off or
Rebooting a Device.
Note: When reconnecting the device, use the same USB port that you used when installing drivers. Otherwise,
you may need to re-install the driver.
Powering Off or Rebooting a Device
To power off your device:
1. Suspend dial-up network.
2. Suspend ModemQuery.
3. Wait for Steps 1-2 to complete.
4. Verify that the modem has disconnected.
5. Issue AT#SHDN.
6. Wait 30 seconds.
7. Power off or disconnect power.
14 QuickCarrier®USB-D MTD-MNA1 User Guide
Page 15
GETTING STARTED
Removing a SIM Card
To remove a SIM card:
Warning: If the device is connected to a computer or power supply, disconnect it. Inserting or removing a SIM
card with the device powered may harm the SIM card and the device.
1. Remove the SIM cover from the back of the device. If you have trouble sliding the SIM cover, use a flat-
blade screwdriver in the slot on the SIM cover to slide it out.
2. Slide the SIM card out.
3. Replace the SIM cover.
QuickCarrier®USB-D MTD-MNA1 User Guide 15
Page 16
VERIZON FOTA (FIRMWARE OVER THE AIR)
Chapter 4 – Verizon FOTA (Firmware Over the Air)
At times, your device may require a critical update to radio firmware for devices connecting to the network. To
stay compliant to Verizon’ s LTE requirements, you must implement FOTA. Failure to perform a critical update could
result in losing access to the Verizon network.
MultiTech has developed a script for customers to use in order to initiate a FOTA update from the (the customer’s)
local host processor (pull FOTA). The script is available at: https://www.multitech.com/vzw-catm1
16 QuickCarrier®USB-D MTD-MNA1 User Guide
Page 17
Chapter 5 – Using Linux
Shell Commands
Related Documentation
For additional information, refer to the USB Driver Installation Guide for your device.
Testing TTY Ports
To test the TTY ports created by the driver, type in a shell (x is the TTY port number assigned to the modem AT
command interface):
cat /dev/ttyUSBx &
# echo –en "ATE0\r" > /dev/ttyUSBx
# echo –en "AT\r" > /dev/ttyUSBx
Note: Sending ATE0 is required, to avoid issues in the terminal output. It prevents the sending/receiving
spurious characters to/from the modem when used with the Linux commands “echo” and “cat”.
USING LINUX
Create a PPP Connection
Most recent Linux distributions have GUI tools for creating PPP connections; the following instructions are for
creating a PPP connection through command line interface.
PPP support must be compiled into the kernel; pppd and chat programs are also required.
MNA1 Example
Step 1. Use a text editor to create a peer file containing the lines in the example below. Save the file as
/etc/ppp/peers/MNA1-peer.
Example peer file:
/dev/ttyUSB0
connect "/usr/sbin/chat -v -f /etc/chatscripts/MNA1-chat"
noipdefault
usepeerdns
defaultroute
noauth
Step 2. Use a text editor to create a chat script containing the lines in the example below. In this example [APN]
should be replaced with the APN assigned by your cellular provider. Save the file as /etc/chatscripts/MNA1-chat.
Example chat script:
ABORT "ERROR"
ABORT "NO CARRIER"
ABORT "BUSY"
"" at+cgdcont=1,"IP","[APN]"
OK atd*99***1#
CONNECT ""
QuickCarrier®USB-D MTD-MNA1 User Guide 17
Page 18
USING LINUX
Step 3. Use the following command line to start pppd:
pppd debug call MNA1-peer
This command line enables logging of debug information and tells pppd to use the peer file referenced by the call
option. After 20-30 seconds, type ifconfig and check whether a ppp interface is listed. If it is not, then check syslog
for pppd and chat events. Normally pppd/chat logging is written to /var/log/syslog (could vary depending on syslog
configuration).
18 QuickCarrier®USB-D MTD-MNA1 User Guide
Page 19
BASIC OPERATIONS
Chapter 6 – Basic Operations
Interacting with Your Device Overview
This section describes how to use AT commands to interact with your device. Using terminal software such as
Kermit, you can issue AT commands to communicate with and configure your modem. The AT commands let you
establish, read and modify device parameters and help you control how the device operates. This section
documents basic interactions with your device, such as verifying signal strength and network registrations, sending
and reading SMS text messages, and sending and receiving data.
Generally, USB modems are used as unintelligent bit pipes. In Windows, this means you create a dial-up network
connection that uses the Windows IP stack to use the modem to create a PPP connection to the cellular network.
The modem is assigned an IP address from the cellular carrier. This connection provides Internet access and is the
basis for TCP/IP communication for sending and receiving email, creating TCP/UDP Sockets, or putting and getting
files from an FTP server.
In Linux, PPPD is used to dial the modem and create the connection to the cellular TCP/IP network. This provides
Internet access for sending and receiving email, creating TCP/UDP Sockets, or putting and getting files from an FTP
server.
Before Using the Device
Before using the device:
Install any drivers. Refer to the separate driver installation guide for your device.
Power up your device and ensure it is connected to your computer that issues AT commands.
Note: Wait 10 seconds after power-up before issuing any AT commands.
Install terminal software that can communicate with the device, such as HyperTerminal, Tera Term, Kermit,
or Putty.
For additional information, refer to the AT command guide and any related documentation for your device. The AT
command guide describes command formatting, syntax, and other basic information.
Using the Radio IP Stack to Make a Data Connection
Connect by issuing the command: AT#SGACT=1,1 (using PDP context #1).
Disconnecting a Data Connection Using an Internal IP Stack
Issue the following command to disconnect: AT#SGACT=1,0
Using the Host System IP Stack to Make a Data Connection
This device only supports packet data connections, such as dial-up networking. To make a data connection, you
must use a PPP dialer. If your carrier requires a username and password for the Internet connection, be sure to
enter that information into the PPP dialer. Dial up using ATD*99***1# (using PDP context #1).
QuickCarrier®USB-D MTD-MNA1 User Guide 19
Page 20
BASIC OPERATIONS
Disconnecting a Data Connection Using Host IP Stack
Issue the following command to disconnect: AT#SGACT-1,0.
Using Command Mode and Online Data Mode
Modems have two operation modes, command and online data. After power up, the modem is in command mode
and ready to accept AT commands.
Use AT commands to communicate with and configure your modem. These commands establish, read, and modify
device parameters and control how the modem works. The device also generates responses to AT commands that
help determine the modem’s current state.
If the modem is in online data mode, it only accepts the Escape command (+++).
To send the modem AT Commands from terminal emulation software, set the software to match the modem’s
default data format, which is:
Speed: 115,200 bps
Data bits: 8
Parity: none
Stop bit: 1
Flow control: hardware
To confirm communication with the device:
Type AT and press Enter.
If the device responds with OK, it is properly communicating.
Verifying Signal Strength
To verify the device signal strength, enter:
AT+CSQ
The command indicates signal quality, in the form:
+CSQ: <rssi>,<ber>
Where:
<rssi> Received signal strength indication.
0 (-113) dBm or less
1 (-111) dBm
2-30 (-109) dBm - (-53) dBm / 2 dBm per step
31 (-51) dBm or greater
99 Not known or not detectable
20 QuickCarrier®USB-D MTD-MNA1 User Guide
Page 21
<ber> Bit error rate, in percent
0 Less than 0.2%
1 0.2% to 0.4%
2 0.4% to 0.8%
3 0.8% to 1.6%
4 1.6% to 3.2%
5 3.2% to 6.4%
6 6.4% to 12.8%
7 More than 12.8%
99 Not known or not detectable
BASIC OPERATIONS
Note: Signal strength of 10 or higher is needed for successful packet data sessions.
Example
A example response to AT+CSQ:
+CSQ: 15,1
Checking Network Registration
Before establishing a packet data connection, verify the is device registered on the network. To do this enter the
network registration report read command:
AT+CEREG?
If the device returns:
+CEREG: 0,1
or
+CEREG: 0,5
The device is registered.
If the device returns:
+CEREG: 0,2
The device is in a network searching state.
Verifying that the Device Detects a Valid SIM Card
Use the query SIM status command to verify if the device detects the SIM card. To do this, enter:
QuickCarrier®USB-D MTD-MNA1 User Guide 21
Page 22
BASIC OPERATIONS
AT+CPIN?
If the device returns:
+CPIN: READY
OK
The device is registered. If your device does not reply with this response, verify that the SIM card is properly
inserted.
Note: Always insert or swap out a SIM card with the device powered off. Swapping the SIM card with the
device on could lead to issues such as lack of SIM detection or interaction.
When the device fails to connect
Work through the steps below until your device connects.
1. Wait 30 seconds and try again.
2. Wait 1 minute and try again.
3. Wait 2 minutes and try again.
4. Wait 8 minutes and try again.
5. Make one attempt every 15 minutes for an hour.
6. Make one attempt every 90 minutes.
When a call drops
If a connected call drops for any reason: Wait 30 seconds and restart the sequence again.
Sending, Reading, and Deleting Messages
Sending Text Messages
Note: At this time, Cat M1 devices can send text messages to other Cat M1 devices, but cannot send
messages to cell phones.
To send a text message in text mode:
1. Put the device in text mode.
Enter:
AT+CMGF=1
2. Enter the recipient's number and your message.
Enter:
AT+CMGS="##########"
>Your message here
where ########## is the recipient's number
3. Send the message.
Enter CTRL+Z.
The device responds:
+CMGS: #
OK
where # is the reference number of the sent message.
22 QuickCarrier®USB-D MTD-MNA1 User Guide
Page 23
For example:
AT+CMGF=1
OK
AT+CMGS="0001112222"
> How are you? <CTRL+Z to send>
+CMGS: 255
OK
Where 0001112222 is the phone number.
Reading Text Messages
To read a text message in text mode:
1. Put the device in text mode.
Enter:
AT+CMGF=1
2. Read message.
Enter:
AT+CMGR=x ("x" is memory index where message has been stored.)
BASIC OPERATIONS
Example response:
AT+ CMGF=1
OK
AT+CMGR=1
+CMGR: "REC READ","+15554443333,"","18/06/26,18:14:12-20"
How are you?
OK
Where 5554443333 is the phone number.
Deleting Messages
To delete one text message, enter:
AT+CMGD=I,#
where I is the index in the select storage and # is the delflag option.
Following is the list of deflag options:
0 Deletes message in the specified index.
1 Deletes all read messages. Leaves unread messages and stored device-
originated messages.
QuickCarrier®USB-D MTD-MNA1 User Guide 23
Page 24
BASIC OPERATIONS
2 Deletes all read and sent device-originated messages. Leaves unread
messages and unsent device-originated messages.
3 Deletes all read messages and sent and unsent device-originated messages.
Leaves unread messages.
4 Deletes all messages.
For example:
AT+CMGD=1 (delete message at index 1)
AT+CMGD=2 (delete message at index 2)
AT+CMGD=1,0
AT+CMGD=1,1
AT+CMGD=1,2
AT+CMGD=1,3
AT+CMGD=1,4
24 QuickCarrier®USB-D MTD-MNA1 User Guide
Page 25
REGULATORY STATEMENTS
Chapter 7 – Regulatory Statements
47 CFR Part 15 Regulation Class B Devices
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
Industry Canada Class B Notice
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Reglement Canadien sur le matériel
brouilleur.
This device complies with Industry Canada license-exempt RSS standard(s). The operation is permitted for the
following two conditions:
1. the device may not cause interference, and
2. this device must accept any interference, including interference that may cause undesired operation of
the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence.
L'exploitation est autorisée aux deux conditions suivantes:
1. l'appareil ne doit pas produire de brouillage, et
2. l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en
compromettre le fonctionnement.
International Modem Restrictions
Some dialing and answering defaults and restrictions may vary for international modems. Changing settings may
cause a modem to become non-compliant with national regulatory requirements in specific countries. Also note
that some software packages may have features or lack restrictions that may cause the modem to become noncompliant.
QuickCarrier®USB-D MTD-MNA1 User Guide 25
Page 26
REGULATORY STATEMENTS
Other Countries
The above country-specific information does not cover all countries with specific regulations; they are included to
show you how each country may differ. If you have trouble determining your own country's requirements, check
with MultiTech’s Technical Support for assistance.
26 QuickCarrier®USB-D MTD-MNA1 User Guide
Page 27
ENVIRONMENTAL NOTICES
Chapter 8 – Environmental Notices
Waste Electrical and Electronic Equipment Statement
WEEE Directive
The WEEE Directive places an obligation on EU-based manufacturers, distributors, retailers, and importers to takeback electronics products at the end of their useful life. A sister directive, ROHS (Restriction of Hazardous
Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the
products at the design phase. The WEEE Directive covers all MultiTech products imported into the EU as of August
13, 2005. EU-based manufacturers, distributors, retailers and importers are obliged to finance the costs of recovery
from municipal collection points, reuse, and recycling of specified percentages per the WEEE requirements.
Instructions for Disposal of WEEE by Users in the European Union
The symbol shown below is on the product or on its packaging, which indicates that this product must not be
disposed of with other waste. Instead, it is the user's responsibility to dispose of their waste equipment by handing
it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate
collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources
and ensure that it is recycled in a manner that protects human health and the environment. For more information
about where you can drop off your waste equipment for recycling, please contact your local city office, your
household waste disposal service or where you purchased the product.
July, 2005
Restriction of the Use of Hazardous Substances (RoHS)
Multi-Tech Systems, Inc.
Certificate of Compliance
2015/863
Multi-Tech Systems, Inc. confirms that its embedded products comply with the chemical concentration limitations
set forth in the directive 2015/863 of the European Parliament (Restriction of the use of certain Hazardous
Substances in electrical and electronic equipment - RoHS).
These MultiTech products do not contain the following banned chemicals1:
Lead, [Pb] < 1000 PPM
Mercury, [Hg] < 100 PPM
Cadmium, [Cd] < 100 PPM
Hexavalent Chromium, [Cr+6] < 1000 PPM
Polybrominated Biphenyl, [PBB] < 1000 PPM
Polybrominated Diphenyl Ethers, [PBDE] < 1000 PPM
QuickCarrier®USB-D MTD-MNA1 User Guide 27
Page 28
ENVIRONMENTAL NOTICES
Bis(2-Ethylhexyl) phthalate (DEHP): < 1000 ppm
Benzyl butyl phthalate (BBP): < 1000 ppm
Dibutyl phthalate (DBP): < 1000 ppm
Diisobutyl phthalate (DIBP): < 1000 ppm
Environmental considerations:
Moisture Sensitivity Level (MSL) =1
Maximum Soldering temperature = 260C (in SMT reflow oven)
1
Lead usage in some components is exempted by the following RoHS annex, therefore higher lead concentration
would be found in some modules (>1000 PPM);
- Resistors containing lead in a glass or ceramic matrix compound.
REACH Statement
Registration of Substances
Multi-Tech Systems, Inc. confirms that none of its products or packaging contain any of the Substances of Very
High Concern (SVHC) on the REACH Candidate List, in a concentration above the 0.1% by weight allowable limit
The latest 197 substances restricted per the REACH Regulation were last updated January 2019. Refer to the
following for the most current candidate list of substances: http://echa.europa.eu/candidate-list-table.
28 QuickCarrier®USB-D MTD-MNA1 User Guide
Page 29
ENVIRONMENTAL NOTICES
Information on HS/TS Substances According to Chinese Standards
In accordance with China's Administrative Measures on the Control of Pollution Caused by Electronic Information
Products (EIP) # 39, also known as China RoHS, the following information is provided regarding the names and
concentration levels of Toxic Substances (TS) or Hazardous Substances (HS) which may be contained in Multi-Tech
Systems Inc. products relative to the EIP standards set by China's Ministry of Information Industry (MII).
Hazardous/Toxic Substance/Elements
Name of the Component Lead
(PB)
Printed Circuit Boards O O O O O O
Resistors X O O O O O
Capacitors X O O O O O
Ferrite Beads O O O O O O
Relays/Opticals O O O O O O
ICs O O O O O O
Diodes/ Transistors O O O O O O
Oscillators and Crystals X O O O O O
Regulator O O O O O O
Voltage Sensor O O O O O O
Transformer O O O O O O
Speaker O O O O O O
Connectors O O O O O O
Mercury
(Hg)
Cadmium
(CD)
Hexavalent
Chromium
(CR6+)
Polybromi
nated
Biphenyl
(PBB)
Polybrominat
ed Diphenyl
Ether (PBDE)
LEDs O O O O O O
Screws, Nuts, and other
Hardware
AC-DC Power Supplies O O O O O O
Software /Documentation CDs O O O O O O
Booklets and Paperwork O O O O O O
Chassis O O O O O O
X Represents that the concentration of such hazardous/toxic substance in all the units of homogeneous
material of such component is higher than the SJ/Txxx-2006 Requirements for Concentration Limits.
O Represents that no such substances are used or that the concentration is within the aforementioned limits.
QuickCarrier®USB-D MTD-MNA1 User Guide 29
X O O O O O
Page 30
ENVIRONMENTAL NOTICES
Information on HS/TS Substances According to Chinese Standards (in Chinese)
依依照照中中国国标标准准的的有有毒毒有有害害物物质质信信息息
根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染
控制管理办法》（第 39 号），也称作中国 RoHS, 下表列出了 Multi-Tech Systems, Inc. 产品中可能含有的有毒
物质 (TS) 或有害物质 (HS) 的名称及含量水平方面的信息。
有有害害//有有毒毒物物质质//元元素素
成成分分名名称称
印刷电路板
电阻器
电容器
铁氧体磁环
继电器/光学部件
ICs O O O O O O
二极管/晶体管
振荡器和晶振
调节器
电压传感器
变压器
扬声器
连接器
LEDs O O O O O O
铅铅 (PB) 汞汞 (Hg) 镉镉 (CD) 六六价价铬铬 (CR6+)
O O O O O O
X O O O O O
X O O O O O
O O O O O O
O O O O O O
O O O O O O
X O O O O O
O O O O O O
O O O O O O
O O O O O O
O O O O O O
O O O O O O
多多溴溴联联苯苯
(PBB)
多多溴溴二二苯苯醚醚
(PBDE)
螺丝、螺母以及其它五金件
交流-直流电源
软件/文档 CD
手册和纸页
底盘
X 表示所有使用类似材料的设备中有害/有毒物质的含量水平高于 SJ/Txxx-2006 限量要求。
O 表示不含该物质或者该物质的含量水平在上述限量要求之内。
30 QuickCarrier®USB-D MTD-MNA1 User Guide
X O O O O O
O O O O O O
O O O O O O
O O O O O O
O O O O O O
Page 31
Chapter 9 – Using Connection Manager
Use Connection Manager to:
Install the latest device drivers.
Activate and connect your device to your carrier’s network.
Note:
Connection Manager can install drivers and connect your device regardless of your cellular network;
however, activation is only supported with Verizon, Aeris, Sprint, and some regional carriers. If you
cannot activate your device with Connection Manager, refer to Account Activation for Cellular
Devices.
Switch the firmware in your device to a different carrier (if supported by your device).
Manage cellular connection and automatically reconnect with the keep-alive feature.
View device details.
View line charts of signal level and data rates.
Use a terminal window for communicating with and troubleshooting the device.
USING CONNECTION MANAGER
Installing Connection Manager
Connection Manager installs the appropriate drivers for USB devices along with the application. Serial devices do
not require drivers.
Note: Attempting to plug in the device before the appropriate drivers are installed can cause the connection to
fail.
To install Connection Manager and the device drivers:
1. Go to https://www.multitech.com/support/connection-manager.
2. Click Connection Manager.
3. Open or unzip the Connection Manager file and run the installer (.msi file).
4. In the MultiTech Connection Manager Setup Wizard, read the end-user license agreement and check I
accept the terms in the License Agreement.
5. Click Next to have the installer automatically disable the native WWAN AutoConfig service in Windows.
The WWAN AutoConfig service manages mobile broadband connections. Connection Manager requires
that this service be disabled.
Note: This page appears only on Windows 10.
6. If a MultiTech device is connected to the computer, disconnect it and click Next.
7. If you use a USB device, check Install the modem driver.
CAUTION: Unless you are certain that the drivers for your USB device are already installed on the
computer, make sure that you check Install the modem driver. Failure to do this will cause the
application to incorrectly detect your device or not detect the device at all.
Note: Because serial devices do not require drivers, it does not matter if you check or uncheck
Install the modem driver for a serial device.
QuickCarrier®USB-D MTD-MNA1 User Guide 31
Page 32
USING CONNECTION MANAGER
8. To specify a folder for Connection Manager, use the default folder or click Change to browse to the folder
you want to use.
9. Click Install.
A separate wizard opens for installing Telit drivers. Some MultiTech devices use embedded modules from
Telit Wireless Solutions to provide cellular connectivity; these devices require Telit drivers.
10. Select Complete setup type.
11. When the drivers are installed, click Finish.
12. In the Setup Wizard, click Finish.
Note:
To open Connection Manager after installation, check Start the MultiTech Connection
Manager when the installation is finished.
After the drivers are installed, you need to restart your computer if prompted by Windows.
If using a USB device, you can connect the device to the carrier's network with Connection Manager. Refer to
Connecting a Device.
If using a serial device, you need to set up the device in Windows Device Manager before connecting the device.
Refer to Setting Up a Serial Device in Windows Device Manager.
Setting Up a Serial Device in Windows Device Manager
To set up the device in Windows Device Manager:
1. Make sure that your desired COM port for the serial device is available.
2. Connect the serial device to the PC.
3. Go to Control Panel > Device Manager. Make a note of the COM port number for the connected device
(in COM Ports).
Example: The COM port is COM31.
4. Go to Action > Add legacy hardware.
32 QuickCarrier®USB-D MTD-MNA1 User Guide
Page 33
USING CONNECTION MANAGER
5. In the Add Hardware Wizard:
a. Click Next.
b. Select Install the hardware that I manually select from a list, then click Next.
c. Select Modems, then click Next.
d. Check Don't detect my modem; I will select it from a list, then click Next.
e. Select Standard Modem Types, then select Standard 33600 bps Modem on the right.
Important: Make sure that you select only Standard 33600 bps Modem. Selecting another model
may cause your device to work incorrectly or fail.
f. Select your COM port, then click Next.
g. Click Finish.
h. Go to Device Manager > Modems and confirm that the device is added.
6. To verify that the device is set up correctly, query the device:
a. Go to Device Manager > Modems, right-click Standard 33600 bps Modem, and select Properties.
b. On the Diagnostics tab, click Query Modem.
Note: The device cannot be queried if the Connection Manager is running and using the device's
port.
If the device is ready, diagnostic information from the device appears in the box above.
To connect the device to your carrier's network, refer to Connecting a Device.
QuickCarrier®USB-D MTD-MNA1 User Guide 33
Page 34
USING CONNECTION MANAGER
Connecting a Device
Before You Begin
Make sure that your device is connected to the computer where Connection Manager is installed.
Set up the device in Device Manager. Refer to Setting Up a Serial Device in Windows Device Manager.
To connect your device to the carrier's network:
1. Open Connection Manager.
Connection Manager automatically detects the connected device, and the Detect button on the Main tab
changes to Connect. If the application cannot detect the device automatically, click Detect to initiate
device detection manually.
2. If you are connecting the device to this computer for the first time, on the Connection dialog box, provide
values for the connection settings, such as the dial number and access point name (APN).
You may need to ask the carrier for these settings.
a. To monitor Internet connectivity, have Connection Monitor send periodic pings to a host, check
Enable keep-alive and enter the IP address or host name to ping in the Host to ping box. For
example, you can enter the host name google.com or IP address 8.8.8.8.
If the keep-alive check fails, Connection Manager automatically reconnects. When the keep-alive
feature is enabled, the Connection Manager's Main tab displays the keep-alive check status and
when the last ping response was received.
b. If your device supports dual carriers, switch the firmware to the desired carrier by selecting the
carrier in the MNO Firmware list. For example, if your device can switch the firmware between
AT&T and Verizon, select Verizon in the list.
Note:
The MNO Firmware list doesn't appear if your device doesn't support carrier firmware
switching.
When you change the carrier firmware, the modem automatically restarts to apply the
selected firmware.
c. To save the settings, click Apply.
You can change the connection settings on the Connection tab. The Dial number, APN, User name,
and Password cannot be changed after the device is connected.
3. On the Settings tab, select USB Modem or Serial Modem depending on whether you are connecting a
USB or serial device.
4. If you are connecting a serial device, provide the serial settings on the Settings tab:
a. In the Modem type list, select the appropriate modem type.
b. For the other settings, provide the values that match the serial-port settings for the device in Device
Manager.
For Port, expand Ports and notice the COM port number next to the device name. Right-click the
device name, select Properties, and find the values for the other settings on the Port Settings tab.
c. To save the settings, click Apply.
Note:
34 QuickCarrier®USB-D MTD-MNA1 User Guide
Page 35
USING CONNECTION MANAGER
Settings displayed for a USB device on the Settings tab are determined automatically and cannot
be changed.
To set the application to run during Windows startup, check Run application at Windows startup.
To automatically connect to the Internet, check Connect to the Internet automatically.
Selecting Run application at Windows startup and Connect to the Internet automatically is useful in
scenarios where Connection Manager is running on a remote computer. If a power failure occurs on the
computer, these settings ensure the application will restart and reconnect to the Internet when power is
restored.
5. On the Main tab, click Connect.
When a connection is established, the Main tab displays the download and upload speeds, the amount of
traffic sent and received, Connected status, and the signal strength percentage and bars. The statistics on
connection speeds and traffic are available only during a current connection session.
Note:
For serial modems, the signal strength is available only when the device is not connected to the
carrier's network. When connection to the network is established, the last signal strength value is
displayed.
View the details for the current connection on the Details tab.
6. To disconnect the device from the carrier's network, click Disconnect.
Uninstalling Connection Manager
Along with uninstalling Connection Manager, the installed device drivers are also removed.
Before You Begin
Make sure that Connection Manager is not running.
To uninstall Connection Manager:
1. In Windows, go to Control Panel > Programs > Programs and Features.
2. Right-click MultiTech Connection Manager and select Uninstall.
3. Click Yes to confirm that you want to uninstall Connection Manager.
The native Windows WWAN AutoConfig service is automatically enabled.
4. When the message "Are you sure you want to uninstall this product?" appears, click Yes.
Connection Manager and the installed drivers are removed from the computer.
Note: The steps above describe how to uninstall Connection Manager using Control Panel. You can also
uninstall the application by using the installer file (.msi). Double-click the file, in the MultiTech Connection
Manager Setup Wizard, click Next, and then select Remove on the next two pages.
Connection Manager User Interface
Connection Manager consists of the following tabs:
Main
Settings
QuickCarrier®USB-D MTD-MNA1 User Guide 35
Page 36
USING CONNECTION MANAGER
Connection
Details
Terminal
Charts
Main tab
The Main tab displays the following:
Status of device connection: Searching, Connecting, Connected, Disconnecting, or Disconnected
The action button, which changes according to the current device connection status: Detect, Connect, or
Disconnect
Signal strength bars and percentage indicator (only when connection to the carrier's network is established)
Note: The signal strength is displayed for a serial device only when the device is not connected to the
carrier's network.
Connection statistics: download and upload speeds, amount of traffic sent and received (only when
connection to the carrier's network is established)
The keep-alive check status and when the last ping response was received if Enable keep-alive check is
checked on the Connection tab.
36 QuickCarrier®USB-D MTD-MNA1 User Guide
Page 37
USING CONNECTION MANAGER
Settings tab
Use the Settings tab to specify the type of device: USB Modem or Serial Modem.
If USB Modem is selected, the tab displays USB settings. These settings cannot be edited.
If Serial Modem is selected, the tab displays the serial settings that match the serial-port settings for the
device. You can edit these settings.
The Settings tab also contains the Run application at Windows startup and Connect to the Internet automatically
options.
Check Run application at Windows startup to open Connection Manager when Windows starts.
Check Connect to the Internet automatically to set Connection Manager to connect to the carrier's network
automatically each time the application opens.
Connection tab
The Connection tab displays the following:
The carrier-provided connection settings.
The Enable keep-alive check box. Check this box to monitor connectivity to the Internet. Check Enable
keep-alive check and enter the IP address or host name to ping in the Host to ping box. Connection
Monitor will send periodic pings to the host. If the keep-alive feature fails, Connection Manager will
automatically reconnect.
The MNO firmware list. If your device supports dual carriers, you can switch the firmware to the other
carrier by selecting the carrier in this list.
Note: The Connection tab isn't available if Connection Manager doesn't detect a device.
Details tab
The Details tab displays the modem details when a device is detected and the connection details when a
connection is established.
Terminal tab
The Terminal tab contains a terminal window to communicate with the connected device by entering AT
commands. For details, refer to the AT Commands reference guide for your device.
Note: When a serial device is connected to the carrier's network, the terminal window isn't available.
Charts tab
The Charts tab contains line charts that graphically represent signal strength and download and upload speeds for
the 2-hour interval.
Troubleshooting
Serial COM port is not available in the Serial Modem Settings
Close Connection Manager and reopen it.
Device is not detected ("No Device")
After following the steps to activate your device, the Main tab still indicates "No Device."
QuickCarrier®USB-D MTD-MNA1 User Guide 37
Page 38
USING CONNECTION MANAGER
Try the following steps:
1. Click the Settings tab and make sure that the appropriate modem type is selected: USB or Serial.
2. If you are connecting a serial device, make sure that all serial modem settings correspond to the
serial modem and serial port configuration.
3. Restart Connection Manager.
4. Disconnect and reconnect the device.
MultiConnect Cell USB Modem is not detected
1. Check the Power and LS LEDs on the device. If they are not continuously lit, then the problem is with
the power supply. Check the cable and connections.
2. USB device: Make sure that the device is connected to the PC and that the correct USB cable is in use.
Connection Manager is not working, and a device connected to the computer is not detected
Connection Manager cannot detect a connected device because the required drivers are not installed. The most
likely cause is that Install the modem drivers was not checked during the installation.
Uninstall and re-install Connection Manager. During the installation, make sure that you check Install the modem
driver. Refer to Uninstalling Connection Manager and Installing Connection Manager .
Connection Manager displays "Device Error" status for a serial device
This error has the following causes and solutions.
Cause Solution
Connection Manager cannot open the COM port that
the device was installed on because the port is being
used by another program.
The wrong COM port is specified for the device on the
Settings tab.
If possible, free up the COM port for the device.
On the Settings tab, select the COM port that matches
the port that the device is installed on and click Apply.
You can look up the port in Device Manager in
Windows. In Device Manager, expand Modems, rightclick the name of your device, and select Properties.
Note the port on the Modem tab.
38 QuickCarrier®USB-D MTD-MNA1 User Guide
Page 39
Index
INDEX
A
activation.......................................................................31
AT Command documents................................................6
C
Chinese hazardous substances
Chinese version........................................................30
English version .........................................................29
Class B ..........................................................................25
Industry Canada .......................................................25
command mode ............................................................20
Connection Manager
Charts tab.................................................................35
connecting device to carrier's network ...................34
Connection tab.........................................................35
Details tab ................................................................35
installation ...............................................................31
installation of device drivers....................................31
Main tab...................................................................35
overview ..................................................................31
Settings tab ..............................................................35
Terminal tab.............................................................35
troubleshooting .......................................................37
uninstalling...............................................................35
F
FCC Notice
Class B .....................................................................25
G
general regulatory.........................................................26
H
hazardous substances ...................................................27
host IP stack ..................................................................20
host system ip stack......................................................19
I
Industry Canada
Class B .....................................................................25
install
SIM card ...................................................................12
interférence des radiofréquences...................................9
internal IP stack............................................................. 19
L
D
data bits ........................................................................20
data connection ............................................................19
deleting text messages ................................................. 22
device
connecting to carrier's network with Connection
Manager...................................................................34
maintenance ............................................................10
device drivers
installation for use with Connection Manager ........31
device SIM card detection
verify ........................................................................21
dialing restrictions.........................................................25
dimensions ......................................................................7
disconnect................................................................19 20
documentation................................................................6
LEDs.................................................................................8
Linux
overview ..................................................................19
PPP connection ........................................................17
shell commands .......................................................17
LTE Cat M1 reference document ....................................6
M
maintenance .................................................................10
modem
safety .........................................................................9
N
network registration
check ........................................................................21
QuickCarrier®USB-D MTD-MNA1 User Guide 39
Page 40
INDEX
O
online data mode ..........................................................20
P
parity .............................................................................20
power ............................................................................14
draw ...........................................................................8
product overview ............................................................6
R
radio frequency interference ..........................................9
radio IP stack.................................................................19
reading text messages ..................................................22
remove
SIM card ...................................................................15
RoHS..............................................................................27
S
safety
modem.......................................................................9
RF interference ..........................................................9
vehicle......................................................................11
sending text messages ..................................................22
signal strength
verify ........................................................................20
SIM card .....................................................................6 12
install........................................................................12
remove.....................................................................15
specifications...................................................................6
speed.............................................................................20
stop bits.........................................................................20
sécurité
interférences RF.........................................................9
T
temperatures ..................................................................6
troubleshooting
Connection Manager ...............................................37
turn on/off ....................................................................14
U
user responsibility.........................................................11
V
vehicle safety ................................................................11
verify communication ...................................................20
W
Windows
overview ..................................................................19
40 QuickCarrier®USB-D MTD-MNA1 User Guide
Loading...