Multitech QuickCarrier USB-D MTD-MNA1 User Manual

®

QuickCarrier

MTD-MNA1 User Guide

USB-D

QUICKCARRIER USB-D MTD-MNA1 USER GUIDE

QuickCarrier USB-D MTD-MNA1 User Guide

Models: MTD-MNA1

Part Number: S000710 Rev 1.2

Copyright

This publication may not be reproduced, in whole or in part, without the specific and express prior written permission signed by an executive officer of
Multi-Tech Systems, Inc. All rights reserved. Copyright © 2019 by Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties, whether express, implied or by estoppels, with respect to the content, information,
material and recommendations herein and specifically disclaims any implied warranties of merchantability, fitness for any particular purpose and non­infringement.

Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of
Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

Trademarks

QuickCarrier and the Multi-Tech logo are a registered trademarks of Multi-Tech Systems, Inc. All other brand and product names are trademarks or
registered trademarks of their respective companies.

Legal Notices

The MultiTech products are not designed, manufactured or intended for use, and should not be used, or sold or re-sold for use, in connection with
applications requiring fail-safe performance or in applications where the failure of the products would reasonably be expected to result in personal injury or
death, significant property damage, or serious physical or environmental damage. Examples of such use include life support machines or other life
preserving medical devices or systems, air traffic control or aircraft navigation or communications systems, control equipment for nuclear facilities, or
missile, nuclear, biological or chemical weapons or other military applications (“Restricted Applications”). Use of the products in such Restricted
Applications is at the user’s sole risk and liability.

MULTITECH DOES NOT WARRANT THAT THE TRANSMISSION OF DATA BY A PRODUCT OVER A CELLULAR COMMUNICATIONS NETWORK WILL BE
UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE, NOR DOES MULTITECH WARRANT ANY CONNECTION OR ACCESSIBILITY TO ANY CELLULAR
COMMUNICATIONS NETWORK. MULTITECH WILL HAVE NO LIABILITY FOR ANY LOSSES, DAMAGES, OBLIGATIONS, PENALTIES, DEFICIENCIES, LIABILITIES,
COSTS OR EXPENSES (INCLUDING WITHOUT LIMITATION REASONABLE ATTORNEYS FEES) RELATED TO TEMPORARY INABILITY TO ACCESS A CELLULAR
COMMUNICATIONS NETWORK USING THE PRODUCTS.

Contacting MultiTech

Knowledge Base

The Knowledge Base provides immediate access to support information and resolutions for all MultiTech products. Visit http://www.multitech.com/kb.go.

Support Portal

To create an account and submit a support case directly to our technical support team, visit: https://support.multitech.com.

Support

Business Hours: M-F, 8am to 5pm CT

Country By Email By Phone

Europe, Middle East, Africa: [e-mail] +(44) 118 959 7774

U.S., Canada, all others: [e-mail] [phone] or [phone]

Warranty

To read the warranty statement for your product, visit www.multitech.com/warranty.go. For other warranty options, visit www.multitech.com/es.go.

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive, Mounds View, MN 55112

Phone: [phone] or [phone]

Fax [phone]

2 QuickCarrier®USB-D MTD-MNA1 User Guide

CONTENTS

Contents

Chapter 1 – Product Overview ................................................................................................................................. 6

Overview ....................................................................................................................................................................... 6

Documentation ............................................................................................................................................................. 6

MTD-MNA1 Specifications ............................................................................................................................................ 6

Dimensions.................................................................................................................................................................... 7

LED Descriptions ........................................................................................................................................................... 8

Power Draw................................................................................................................................................................... 8

Chapter 2 – Safety Notices and Warnings ................................................................................................................ 9

General Safety............................................................................................................................................................... 9

Power Supply Caution ................................................................................................................................................... 9

Radio Frequency (RF) Safety ......................................................................................................................................... 9

Sécurité relative aux appareils à radiofréquence (RF) ................................................................................................ 9

Interference with Pacemakers and Other Medical Devices ...................................................................................... 10

Potential interference............................................................................................................................................... 10

Precautions for pacemaker wearers ........................................................................................................................ 10

Device Maintenance ................................................................................................................................................... 10

User Responsibility...................................................................................................................................................... 11

Vehicle Safety.............................................................................................................................................................. 11

Chapter 3 – Getting Started ................................................................................................................................... 12

SIM Cards .................................................................................................................................................................... 12

Installing a SIM Card ................................................................................................................................................... 12

Downloading the Driver .............................................................................................................................................. 13

Getting Started............................................................................................................................................................ 13

Dual Carrier Firmware for Cellular Radio .................................................................................................................... 13

Turning the Device On or Off ..................................................................................................................................... 14

Powering Off or Rebooting a Device ......................................................................................................................... 14

Removing a SIM Card.................................................................................................................................................. 15

Chapter 4 – Verizon FOTA (Firmware Over the Air) ................................................................................................ 16

Chapter 5 – Using Linux ......................................................................................................................................... 17

Shell Commands.......................................................................................................................................................... 17

Related Documentation ............................................................................................................................................ 17

Testing TTY Ports....................................................................................................................................................... 17

Create a PPP Connection ............................................................................................................................................ 17

MNA1 Example ......................................................................................................................................................... 17

Chapter 6 – Basic Operations ................................................................................................................................. 19

Interacting with Your Device Overview ...................................................................................................................... 19

Before Using the Device.............................................................................................................................................. 19

QuickCarrier®USB-D MTD-MNA1 User Guide 3

CONTENTS

Using the Radio IP Stack to Make a Data Connection ................................................................................................ 19

Disconnecting a Data Connection Using an Internal IP Stack ..................................................................................... 19

Using the Host System IP Stack to Make a Data Connection ..................................................................................... 19

Disconnecting a Data Connection Using Host IP Stack ............................................................................................... 20

Using Command Mode and Online Data Mode.......................................................................................................... 20

Verifying Signal Strength............................................................................................................................................. 20

Example .................................................................................................................................................................... 21

Checking Network Registration................................................................................................................................... 21

Verifying that the Device Detects a Valid SIM Card.................................................................................................... 21

When the device fails to connect ............................................................................................................................. 22

When a call drops ..................................................................................................................................................... 22

Sending, Reading, and Deleting Messages ................................................................................................................. 22

Sending Text Messages ............................................................................................................................................. 22

Reading Text Messages............................................................................................................................................. 23

Deleting Messages .................................................................................................................................................... 23

Chapter 7 – Regulatory Statements........................................................................................................................ 25

47 CFR Part 15 Regulation Class B Devices ................................................................................................................. 25

Industry Canada Class B Notice................................................................................................................................... 25

International Modem Restrictions .............................................................................................................................. 25

Other Countries........................................................................................................................................................... 26

Chapter 8 – Environmental Notices........................................................................................................................ 27

Waste Electrical and Electronic Equipment Statement .............................................................................................. 27

WEEE Directive.......................................................................................................................................................... 27

Instructions for Disposal of WEEE by Users in the European Union ........................................................................ 27

Restriction of the Use of Hazardous Substances (RoHS) ............................................................................................ 27

REACH Statement ....................................................................................................................................................... 28

Registration of Substances........................................................................................................................................ 28

Information on HS/TS Substances According to Chinese Standards ......................................................................... 29

Information on HS/TS Substances According to Chinese Standards (in Chinese) ...................................................... 30

Chapter 9 – Using Connection Manager ................................................................................................................. 31

Installing Connection Manager ................................................................................................................................... 31

Setting Up a Serial Device in Windows Device Manager............................................................................................ 32

Connecting a Device.................................................................................................................................................... 34

Uninstalling Connection Manager............................................................................................................................... 35

Connection Manager User Interface........................................................................................................................... 35

Main tab.................................................................................................................................................................... 36

Settings tab ............................................................................................................................................................... 37

Connection tab.......................................................................................................................................................... 37

Details tab ................................................................................................................................................................. 37

Terminal tab.............................................................................................................................................................. 37

Charts tab.................................................................................................................................................................. 37

4 QuickCarrier®USB-D MTD-MNA1 User Guide

CONTENTS

Troubleshooting.......................................................................................................................................................... 37

Serial COM port is not available in the Serial Modem Settings................................................................................ 37

Device is not detected ("No Device") ....................................................................................................................... 37

MultiConnect Cell USB Modem is not detected ....................................................................................................... 38

Connection Manager is not working, and a device connected to the computer is not detected ............................ 38

Connection Manager displays "Device Error" status for a serial device .................................................................. 38

Index...................................................................................................................................................................... 39

QuickCarrier®USB-D MTD-MNA1 User Guide 5

PRODUCT OVERVIEW

Chapter 1 – Product Overview

Overview

The QuickCarrier USB-D is an industrial-grade USB that plugs directly into devices to enable immediate
communication with your carrier network. This device can be connected directly to any USB port on a laptop,
desktop computer, and other mobile devices.

Documentation

The following documentation is available on the MultiTech website at

http://www.multitech.com/brands/quickcarrier-usb-d.

Document Description Part Number

QuickCarrier USB-D MTD-MNA1
User Guide

USB Driver Installation Guide for
LTE Devices

Telit ME910C1, AT Commands
Reference Guide

Provides an overview, product specifications, safety and
regulatory information, SIM card installation instructions,
and basic end-user operation instructions.

Provides instructions for installing USB drivers on Linux and
Windows.

Provides AT commands and parameters used to configure
your device.

MTD-MNA1 Specifications

Category MTD-MNA1

General

Frequency Band 4G: 1900 (B2) / 700 (B12) / 700 (B13) / AWS 1700 (B4)

Device bandwidth: 1.4MHz for both downlink and uplink

Cat M1 Speed

Data Speed LTE Cat M1: Up to 375 Kbps uplink / Up to 300 Kbps downlink

Maximum transmit power 20 dBm

Interface, Antenna, SIM Holder

S000710

S000616

80529ST10815
A

USB Interface USB 2.0 high speed compatible, Type A

Antenna Internal

SIM Holder Standard Mini SIM 1.8/3Volt

Environment

Operating Temperature -40° C to +50° C (-40° F to +122° F)

Storage Temperature -40° C to +85° C (-40° F to +185° F)

Humidity 15%-93% RH, non-condensing

Power Requirements

6 QuickCarrier®USB-D MTD-MNA1 User Guide

Category MTD-MNA1

Operating Voltage 5 volts from USB port

Input Power Via USB Bus

Certifications and Compliance

Radio and EMC Compliance FCC Part 15 Class B

FCC Part 24E

FCC Part 27

Safety Compliance UL 60950-1 2nd ED

Carrier AT&T/PTCRB/Verizon

Dimensions

PRODUCT OVERVIEW

QuickCarrier®USB-D MTD-MNA1 User Guide 7

PRODUCT OVERVIEW

LED Descriptions

The top panel on the modem contains the following LEDs:

Link LED - The Link LED indicates that power is present when continuously lit and the device is registered on
the network when blinking.

Signal LEDs - Signal strength LEDs are not pre-programmed. Use the AT#GPIO command to program these
LEDs. For details, refer to the AT Commands Reference Guide.

Power Draw

Radio Voltage "Live"

Connection
Idle Current

LTE 5V 51 mA 66 mA 150 mA 368 mA .152 mC 34.7 uS

Note:

Multi-Tech Systems, Inc. recommends that you incorporate a 10% buffer into your power source
when determining product load.

TX Pulse: The average peak current during an LTE connection.
Maximum Power:The continuous current during maximum data rate with the radio transmitter at

maximum power.

InRush Current: The total inrush charge at power on.

Cellular Call
Box
Connection
No Data

(AVG)
Measured
Current
(Amps) at
Max Power

TX Pulse
(AVG) Peak
Current

Total Inrush
Charge
measured in
MilliCoulombs
(mC)

Total
Inrush
Charge
Duration
during
Powerup
(Inrush
Duration)

8 QuickCarrier®USB-D MTD-MNA1 User Guide

SAFETY NOTICES AND WARNINGS

Chapter 2 – Safety Notices and Warnings

General Safety

The device is designed for and intended to be used in fixed and mobile applications. Fixed means the device is
physically secured at one location and cannot be easily moved to another location. Mobile means the device is
used in other than fixed locations.

CAUTION: Maintain a separation distance of at least 20 cm (8 inches) between the transmitter’s antenna and

the body of the user or nearby persons. The device is not designed for or intended to be used in portable
applications within 20 cm (8 inches) of the user’s body.

Attention: Maintenir une distance d'au moins 20 cm (8 po) entre l'antenne du récepteur et le corps de

l'utilisateur ou à proximité de personnes. Le modem n'est pas conçu pour, ou destinés à être utilisés dans les
applications portables, moins de 20 cm du corps de l'utilisateur.

Power Supply Caution

CAUTION: Do not replace the power supply with one designed for another product; doing so can damage the

modem and void your warranty. Adapter shall be installed near the equipment and shall be easily accessible.

CAUTION: Pour garantir une protection continue contre les risques d'incendie, remplacez les fusibles

uniquement par des fusibles du même type et du même calibre. L'adaptateur doit être installé à proximité de
l'appareil et doit ê tre facilement accessible.

Radio Frequency (RF) Safety

Due to the possibility of radio frequency (RF) interference, it is important that you follow any special regulations
regarding the use of radio equipment. Follow the safety advice given below.

Operating your device close to other electronic equipment may cause interference if the equipment is
inadequately protected. Observe any warning signs and manufacturers’ recommendations.

Different industries and businesses restrict the use of cellular devices. Respect restrictions on the use of
radio equipment in fuel depots, chemical plants, or where blasting operations are in process. Follow
restrictions for any environment where you operate the device.

Do not place the antenna outdoors.
Switch OFF your wireless device when in an aircraft. Using portable electronic devices in an aircraft may

endanger aircraft operation, disrupt the cellular network, and is illegal. Failing to observe this restriction
may lead to suspension or denial of cellular services to the offender, legal action, or both.

Switch OFF your wireless device when around gasoline or diesel-fuel pumps and before filling your vehicle
with fuel.

Switch OFF your wireless device in hospitals and any other place where medical equipment may be in use.

Sécurité relative aux appareils à radiofréquence (RF)

À cause du risque d'interférences de radiofréquence (RF), il est important de respecter toutes les réglementations
spéciales relatives aux équipements radio. Suivez les conseils de sécurité ci-dessous.

Utiliser l'appareil à proximité d'autres équipements électroniques peut causer des interférences si les
équipements ne sont pas bien protégés. Respectez tous les panneaux d'avertissement et les
recommandations du fabricant.

QuickCarrier®USB-D MTD-MNA1 User Guide 9

SAFETY NOTICES AND WARNINGS

Certains secteurs industriels et certaines entreprises limitent l'utilisation des appareils cellulaires. Respectez
ces restrictions relatives aux équipements radio dans les dépôts de carburant, dans les usines de produits
chimiques, ou dans les zones où des dynamitages sont en cours. Suivez les restrictions relatives à chaque
type d'environnement où vous utiliserez l'appareil.

Ne placez pas l'antenne en extérieur.
Éteignez votre appareil sans fil dans les avions. L'utilisation d'appareils électroniques portables en avion est

illégale: elle peut fortement perturber le fonctionnement de l'appareil et désactiver le réseau cellulaire. S'il
ne respecte pas cette consigne, le responsable peut voir son accès aux services cellulaires suspendu ou
interdit, peut être poursuivi en justice, ou les deux.

Éteignez votre appareil sans fil à proximité des pompes à essence ou de diesel avant de remplir le réservoir
de votre véhicule de carburant.

Éteignez votre appareil sans fil dans les hôpitaux ou dans toutes les zones où des appareils médicaux sont
susceptibles d'être utilisés.

Interference with Pacemakers and Other Medical Devices

Potential interference

Radio frequency energy (RF) from cellular devices can interact with some electronic devices. This is
electromagnetic interference (EMI). The FDA helped develop a detailed test method to measure EMI of implanted
cardiac pacemakers and defibrillators from cellular devices. This test method is part of the Association for the
Advancement of Medical Instrumentation (AAMI) standard. This standard allows manufacturers to ensure that
cardiac pacemakers and defibrillators are safe from cellular device EMI.

The FDA continues to monitor cellular devices for interactions with other medical devices. If harmful interference
occurs, the FDA will assess the interference and work to resolve the problem.

Precautions for pacemaker wearers

If EMI occurs, it could affect a pacemaker in one of three ways:

Stop the pacemaker from delivering the stimulating pulses that regulate the heart's rhythm.
Cause the pacemaker to deliver the pulses irregularly.
Cause the pacemaker to ignore the heart's own rhythm and deliver pulses at a fixed rate.

Based on current research, cellular devices do not pose a significant health problem for most pacemaker wearers.
However, people with pacemakers may want to take simple precautions to be sure that their device doesn't cause
a problem.

Keep the device on the opposite side of the body from the pacemaker to add extra distance between the
pacemaker and the device.

Avoid placing a turned-on device next to the pacemaker (for example, don’t carry the device in a shirt or
jacket pocket directly over the pacemaker).

Device Maintenance

Do not attempt to disassemble the device. There are no user serviceable parts inside.

When maintaining your device:

10 QuickCarrier®USB-D MTD-MNA1 User Guide

Do not misuse the device. Follow instructions on proper operation and only use as intended. Misuse could
make the device inoperable, damage the device and/or other equipment, or harm users.

Do not apply excessive pressure or place unnecessary weight on the device. This could result in damage to
the device or harm to users.

Do not use this device in explosive or hazardous environments unless the model is specifically approved for
such use. The device may cause sparks. Sparks in explosive areas could cause explosion or fire and may
result in property damage, severe injury, and/or death.

Do not expose your device to any extreme environment where the temperature or humidity is high. Such
exposure could result in damage to the device or fire. Refer to the device specifications regarding
recommended operating temperature and humidity.

Do not expose the device to water, rain, or spilled beverages. Unless the device is IP67 rated, it is not
waterproof. Exposure to liquids could result in damage to the device.

Do not place the device alongside computer discs, credit or travel cards, or other magnetic media. The
information contained on discs or cards may be affected by the device.

Using accessories, such as antennas, that MultiTech has not authorized or that are not compliant with
MultiTech's accessory specifications may invalidate the warranty.

If the device is not working properly, contact MultiTech Technical Support.

SAFETY NOTICES AND WARNINGS

User Responsibility

Respect all local regulations for operating your wireless device. Use the security features to block unauthorized use
and theft.

Vehicle Safety

When using your device in a vehicle:

Do not use this device while driving.
Respect national regulations on the use of cellular devices in vehicles.
If incorrectly installed in a vehicle, operating the wireless device could interfere with the vehicle’s

electronics. To avoid such problems, use qualified personnel to install the device. The installer should verify
the vehicle electronics are protected from interference.

Using an alert device to operate a vehicle’s lights or horn is not permitted on public roads.
UL evaluated this device for use in ordinary locations only. UL did NOT evaluate this device for installation in

a vehicle or other outdoor locations. UL Certification does not apply or extend to use in vehicles or outdoor
applications.

QuickCarrier®USB-D MTD-MNA1 User Guide 11

GETTING STARTED

Chapter 3 – Getting Started

SIM Cards

Before you can begin to use the modem, you need to set up a wireless account with your carrier. Follow these

1. Contact your wireless provider/partner/reseller to obtain an account and a SIM card for their network.

This device requires a mini SIM (2FF).

2. Provide your activation agent with the following:

a. The modem’s unique 15-character IMEI number located on the device label.
b. The modem model number, also located on the device label. This number allows the carrier to verify

that the modem is approved for operation on their network.

Important: Check your product’s label for the correct information to provide your wireless carrier. If your

product label has a section titled Carrier Activation Information, provide the approved radio listed on the
label. If not, provide the model number (not the ordering part number) listed on the label.

3. Follow your provider's instructions for activating their SIM card on their network.

Installing a SIM Card

To install a SIM Card:

Warning: If the device is connected to a computer or power supply, disconnect it. Inserting or removing a SIM

card with the device powered may harm the SIM card and the device.

1. Remove the SIM cover from the back of the device. If you have trouble sliding the SIM cover, use a flat-

blade screwdriver in the slot on the SIM cover to slide it out.

2. Insert the SIM card into the card holder with the gold contact side facing down as shown.

3. Verify that the SIM card fits into the holder properly and replace the cover.

12 QuickCarrier®USB-D MTD-MNA1 User Guide