Multitech QuickCarrier USB-D, QuickCarrier USB-D MTD-MVW1 User Manual

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QuickCarrier
MTD-MAT1 User Guide
®
USB-D
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QUICKCARRIER USB-D MTD-MAT1 USER GUIDE
QuickCarrier USB-D MTD-MAT1 User Guide
Models: MTD-MAT1
Part Number: S000675 Rev 1.3
Copyright
This publication may not be reproduced, in whole or in part, without the specific and express prior written permission signed by an executive officer of Multi-Tech Systems, Inc. All rights reserved. Copyright © 2018 by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties, whether express, implied or by estoppels, with respect to the content, information, material and recommendations herein and specifically disclaims any implied warranties of merchantability, fitness for any particular purpose and non­infringement.
Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.
Trademarks
QuickCarrier and the Multi-Tech logo are a registered trademarks of Multi-Tech Systems, Inc. All other brand and product names are trademarks or registered trademarks of their respective companies.
Legal Notices
The MultiTech products are not designed, manufactured or intended for use, and should not be used, or sold or re-sold for use, in connection with applications requiring fail-safe performance or in applications where the failure of the products would reasonably be expected to result in personal injury or death, significant property damage, or serious physical or environmental damage. Examples of such use include life support machines or other life preserving medical devices or systems, air traffic control or aircraft navigation or communications systems, control equipment for nuclear facilities, or missile, nuclear, biological or chemical weapons or other military applications (“Restricted Applications”). Use of the products in such Restricted Applications is at the user’s sole risk and liability.
MULTITECH DOES NOT WARRANT THAT THE TRANSMISSION OF DATA BY A PRODUCT OVER A CELLULAR COMMUNICATIONS NETWORK WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE, NOR DOES MULTITECH WARRANT ANY CONNECTION OR ACCESSIBILITY TO ANY CELLULAR COMMUNICATIONS NETWORK. MULTITECH WILL HAVE NO LIABILITY FOR ANY LOSSES, DAMAGES, OBLIGATIONS, PENALTIES, DEFICIENCIES, LIABILITIES, COSTS OR EXPENSES (INCLUDING WITHOUT LIMITATION REASONABLE ATTORNEYS FEES) RELATED TO TEMPORARY INABILITY TO ACCESS A CELLULAR COMMUNICATIONS NETWORK USING THE PRODUCTS.
The MultiTech products and the final application of the MultiTech products should be thoroughly tested to ensure the functionality of the MultiTech products as used in the final application. The designer, manufacturer and reseller has the sole responsibility of ensuring that any end user product into which the MultiTech product is integrated operates as intended and meets its requirements or the requirements of its direct or indirect customers. MultiTech has no responsibility whatsoever for the integration, configuration, testing, validation, verification, installation, upgrade, support or maintenance of such end user product, or for any liabilities, damages, costs or expenses associated therewith, except to the extent agreed upon in a signed written document. To the extent MultiTech provides any comments or suggested changes related to the application of its products, such comments or suggested changes is performed only as a courtesy and without any representation or warranty whatsoever.
Contacting MultiTech
Knowledge Base
The Knowledge Base provides immediate access to support information and resolutions for all MultiTech products. Visit http://www.multitech.com/kb.go.
Support Portal
To create an account and submit a support case directly to our technical support team, visit: https://support.multitech.com.
Support
Business Hours: M-F, 8am to 5pm CT
Country By Email By Phone
Europe, Middle East, Africa: support@multitech.co.uk +(44) 118 959 7774
U.S., Canada, all others: support@multitech.com (800) 972-2439 or (763) 717-5863
Warranty
To read the warranty statement for your product, visit www.multitech.com/warranty.go. For other warranty options, visit www.multitech.com/es.go.
World Headquarters
Multi-Tech Systems, Inc.
2205 Woodale Drive, Mounds View, MN 55112
Phone: (800) 328-9717 or (763) 785-3500
Fax (763) 785-9874
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CONTENTS
Contents
Chapter 1 – Product Overview ................................................................................................................................. 5
Overview ....................................................................................................................................................................... 5
Documentation ............................................................................................................................................................. 5
MTD-MAT1 Specifications............................................................................................................................................. 5
Dimensions.................................................................................................................................................................... 7
LED Descriptions ........................................................................................................................................................... 8
Power Draw................................................................................................................................................................... 8
Chapter 2 – Safety Notices and Warnings .............................................................................................................. 10
General Safety............................................................................................................................................................. 10
Power Supply Caution ................................................................................................................................................. 10
Radio Frequency (RF) Safety ....................................................................................................................................... 10
Sécurité relative aux appareils à radiofréquence (RF).............................................................................................. 10
Interference with Pacemakers and Other Medical Devices ...................................................................................... 11
Potential interference............................................................................................................................................... 11
Precautions for pacemaker wearers ........................................................................................................................ 11
Device Maintenance ................................................................................................................................................... 11
User Responsibility...................................................................................................................................................... 12
Vehicle Safety.............................................................................................................................................................. 12
Chapter 3 – Getting Started ................................................................................................................................... 13
Getting Started Overview ........................................................................................................................................... 13
Installing a SIM Card ................................................................................................................................................... 13
Removing a SIM Card .................................................................................................................................................. 14
Turning the Device On or Off ..................................................................................................................................... 14
Powering Off or Rebooting a Device......................................................................................................................... 14
Account Activation for Cellular Devices...................................................................................................................... 15
Device Phone Number .............................................................................................................................................. 15
Cat M1 Device Activation.......................................................................................................................................... 15
Chapter 4 – Using Connection Manager ................................................................................................................. 16
Installing Connection Manager and Connecting a Device .......................................................................................... 16
Setting Up a Serial Device ........................................................................................................................................... 17
Troubleshooting.......................................................................................................................................................... 19
Serial COM port is not available in the Serial Modem Settings................................................................................ 19
Device is not detected ("No Device") ....................................................................................................................... 19
MultiConnect Cell USB Modem is not detected ....................................................................................................... 20
Chapter 5 – Using Linux ......................................................................................................................................... 21
Shell Commands.......................................................................................................................................................... 21
Related Documentation ............................................................................................................................................ 21
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CONTENTS
Testing TTY Ports....................................................................................................................................................... 21
Creating a PPP Connection.......................................................................................................................................... 21
Chapter 6 – Basic Operations ................................................................................................................................. 23
Interacting with Your Device Overview ...................................................................................................................... 23
Related Documentation ............................................................................................................................................ 23
Before You Begin....................................................................................................................................................... 23
Preparing the Modem for a Data Connection ............................................................................................................ 23
Using the Radio IP Stack to Make a Data Connection .............................................................................................. 23
Disconnecting a Data Connection Using an Internal IP Stack................................................................................... 24
Using the Host System IP Stack to Make a Data Connection ................................................................................... 24
Disconnecting from the Operating System............................................................................................................... 24
Using Command Mode and Online Data Mode........................................................................................................ 24
Disconnecting a Data Connection Using Host IP Stack ............................................................................................... 24
Verifying Signal Strength............................................................................................................................................. 24
Example .................................................................................................................................................................... 25
Checking Network Registration................................................................................................................................... 25
Verifying that the Device Detects a Valid SIM Card.................................................................................................... 26
When the device fails to connect ............................................................................................................................. 26
When a call drops ..................................................................................................................................................... 26
Sending, Reading, and Deleting Messages ................................................................................................................. 27
Sending Text Messages ............................................................................................................................................. 27
Reading Text Messages............................................................................................................................................. 27
Deleting Messages .................................................................................................................................................... 28
Chapter 7 – Regulatory Statements........................................................................................................................ 29
47 CFR Part 15 Regulation Class B Devices ................................................................................................................. 29
Industry Canada Class B Notice................................................................................................................................... 29
International Modem Restrictions .............................................................................................................................. 29
Other Countries........................................................................................................................................................... 30
Chapter 8 – Environmental Notices........................................................................................................................ 31
Waste Electrical and Electronic Equipment Statement .............................................................................................. 31
WEEE Directive.......................................................................................................................................................... 31
Instructions for Disposal of WEEE by Users in the European Union ........................................................................ 31
Restriction of the Use of Hazardous Substances (RoHS) ............................................................................................ 31
REACH Statement ....................................................................................................................................................... 32
Registration of Substances........................................................................................................................................ 32
Substances of Very High Concern (SVHC) ................................................................................................................ 32
Information on HS/TS Substances According to Chinese Standards ......................................................................... 33
Information on HS/TS Substances According to Chinese Standards (in Chinese) ...................................................... 34
Index...................................................................................................................................................................... 35
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PRODUCT OVERVIEW
Chapter 1 – Product Overview
Overview
The QuickCarrier™ USB-D (MTD-MAT1) is a cellular dongle designed and built for machine-to-machine M2M communications specifically for AT&T networks. This packaged device can be connected directly to any USB port on a laptop, desktop computer, and other mobile devices.
The MTD-MAT1 allows access to wireless broadband for a variety of M2M applications. The dongle was designed to withstand extended use. With implementation of LTE Cat M1 cellular technology, the MTD-MAT1 is accepted by developers as a reliable low-power device that brings 4G LTE capabilities to an assortment of Internet of Things (IoT) devices that are used to connect and exchange data. The MTD-MAT1 quickly became an integral part of the MTD Series product-line from MultiTech.
Documentation
The following documentation is available on the MultiTech website at
http://www.multitech.com/brands/quickcarrier-usb-d.
Document Description Part Number
QuickCarrier™ USB-D MTD-MAT1 User Guide
USB Driver Installation Guide for LTE Devices
Telit ME910C1, AT Commands Reference Guide
Provides an overview, product specifications, safety and regulatory information, SIM card installation instructions, and basic end-user operation instructions.
Provides instructions for installing USB drivers on Linux and Windows.
Provides AT commands and parameters used to configure your device.
S000675
S000616
80529ST10815 A
MTD-MAT1 Specifications
Category MTD-MAT1
General
Frequency Band 4G Bands (MHz): B2 (1900); B4 (1700) AWS; B12 (700)
Device bandwidth: 1.4MHz for both downlink and uplink
Cat M1 Speed
Data Speed Half duplex mode: 300 kbps downlink; 375 kbps uplink
Full duplex mode: Not applicable
Maximum transmit power 20 dBm
Interface, Antenna, SIM Holder
USB Interface USB 2.0 high speed compatible, Type A
Antenna Internal
SIM Holder Standard Mini SIM 1.8/3Volt
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PRODUCT OVERVIEW
Category MTD-MAT1
Environment
Operating Temperature -40° C to +50° C (-40° F to +122° F)
Storage Temperature -40° C to +85° C (-40° F to +185° F)
Humidity 15%-93% RH, non-condensing
Power Requirements
Operating Voltage 5 volts from USB port
Input Power Via USB Bus
SMS (Short Message Service)
SMS Text mode and PDU mode per 3GPP TS27.005 set for SMS and CBS (cell
broadcast)
Mobile-Terminated SMS
Mobile-Originated SMS
Certifications and Compliance
EMC Compliance FCC Part 15 Class B
Radio Compliance FCC Part 22
FCC Part 24
FCC Part 27
RSS 130
RSS 133
RSS 139
Safety Compliance UL 60950-1
cUL 60950-1
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Dimensions
PRODUCT OVERVIEW
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PRODUCT OVERVIEW
LED Descriptions
The top panel on the modem contains the following LEDs:
Link LED - The Link LED indicates that power is present when continuously lit and the device is registered on the network when blinking.
Signal LEDs - Three signal LEDs display the signal strength level of the wireless connection. The performance of the device depends greatly on radio signal strength which also effects the available data rate.
Due to the large number of viable user applications, the LEDs that transmit information about the modem are not programmed in advance. After connecting the modem to a USB port on the computer, the developer must create an Application Program Interface (API) using commands taken from the Telit AT command reference guide. The API will allow the modem to communicate with another software program. Thereafter, the LEDs on the modem will operate as described above.
Signal Strength Description
One bar Weak signal
Two bars Medium signal
Three bars Strong signal
Note: If the signal strength LEDs are not working as expected and you recently installed or updated device
drivers, disconnect the device from the USB port for a few seconds and reconnect to the same USB port.
Note: The signal strength LEDs are not preprogrammed. However, you can change the setting with the AT#GPIO
command. For details, refer to the AT Commands Manual.
Power Draw
Radio Voltage "Live"
Connection Idle Current
LTE 5V 42 mA 40 mA 151 mA 268 mA .102 mC
Note:
TX Pulse: The average peak current during a GSM850 transmission burst period or HSDPA
connection. The transmission burst duration for GSM850 can vary, depending on what transmission scheme is being deployed (GPRS Class 8, Class 10, GSM, etc.).
Maximum Power:The continuous current during maximum data rate with the radio transmitter at maximum power.
Cellular Call Box Connection No Data
(AVG) Measured Current (Amps) at Max Power
TX Pulse (AVG) Amplitude Current for GSM850 or Peak Current for HSDPA
Total Inrush Charge measured in MilliCoulombs (mC)
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InRush Current: The total inrush charge at power on.
PRODUCT OVERVIEW
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SAFETY NOTICES AND WARNINGS
Chapter 2 – Safety Notices and Warnings
General Safety
The device is designed for and intended to be used in fixed and mobile applications. Fixed means the device is physically secured at one location and cannot be easily moved to another location. Mobile means the device is used in other than fixed locations.
CAUTION: Maintain a separation distance of at least 20 cm (8 inches) between the transmitter’s antenna and
the body of the user or nearby persons. The device is not designed for or intended to be used in portable applications within 20 cm (8 inches) of the user’s body.
Attention: Maintenir une distance d'au moins 20 cm (8 po) entre l'antenne du récepteur et le corps de
l'utilisateur ou à proximité de personnes. Le modem n'est pas conçu pour, ou destinés à être utilisés dans les applications portables, moins de 20 cm du corps de l'utilisateur.
Power Supply Caution
CAUTION: Do not replace the power supply with one designed for another product; doing so can damage the
modem and void your warranty. Adapter shall be installed near the equipment and shall be easily accessible.
CAUTION: Pour garantir une protection continue contre les risques d'incendie, remplacez les fusibles
uniquement par des fusibles du même type et du même calibre. L'adaptateur doit être installé à proximité de l'appareil et doit ê tre facilement accessible.
Radio Frequency (RF) Safety
Due to the possibility of radio frequency (RF) interference, it is important that you follow any special regulations regarding the use of radio equipment. Follow the safety advice given below.
Operating your device close to other electronic equipment may cause interference if the equipment is inadequately protected. Observe any warning signs and manufacturers’ recommendations.
Different industries and businesses restrict the use of cellular devices. Respect restrictions on the use of radio equipment in fuel depots, chemical plants, or where blasting operations are in process. Follow restrictions for any environment where you operate the device.
Do not place the antenna outdoors. Switch OFF your wireless device when in an aircraft. Using portable electronic devices in an aircraft may
endanger aircraft operation, disrupt the cellular network, and is illegal. Failing to observe this restriction may lead to suspension or denial of cellular services to the offender, legal action, or both.
Switch OFF your wireless device when around gasoline or diesel-fuel pumps and before filling your vehicle with fuel.
Switch OFF your wireless device in hospitals and any other place where medical equipment may be in use.
Sécurité relative aux appareils à radiofréquence (RF)
À cause du risque d'interférences de radiofréquence (RF), il est important de respecter toutes les réglementations spéciales relatives aux équipements radio. Suivez les conseils de sécurité ci-dessous.
Utiliser l'appareil à proximité d'autres équipements électroniques peut causer des interférences si les équipements ne sont pas bien protégés. Respectez tous les panneaux d'avertissement et les recommandations du fabricant.
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SAFETY NOTICES AND WARNINGS
Certains secteurs industriels et certaines entreprises limitent l'utilisation des appareils cellulaires. Respectez ces restrictions relatives aux équipements radio dans les dépôts de carburant, dans les usines de produits chimiques, ou dans les zones où des dynamitages sont en cours. Suivez les restrictions relatives à chaque type d'environnement où vous utiliserez l'appareil.
Ne placez pas l'antenne en extérieur. Éteignez votre appareil sans fil dans les avions. L'utilisation d'appareils électroniques portables en avion est
illégale: elle peut fortement perturber le fonctionnement de l'appareil et désactiver le réseau cellulaire. S'il ne respecte pas cette consigne, le responsable peut voir son accès aux services cellulaires suspendu ou interdit, peut être poursuivi en justice, ou les deux.
Éteignez votre appareil sans fil à proximité des pompes à essence ou de diesel avant de remplir le réservoir de votre véhicule de carburant.
Éteignez votre appareil sans fil dans les hôpitaux ou dans toutes les zones où des appareils médicaux sont susceptibles d'être utilisés.
Interference with Pacemakers and Other Medical Devices
Potential interference
Radio frequency energy (RF) from cellular devices can interact with some electronic devices. This is electromagnetic interference (EMI). The FDA helped develop a detailed test method to measure EMI of implanted cardiac pacemakers and defibrillators from cellular devices. This test method is part of the Association for the Advancement of Medical Instrumentation (AAMI) standard. This standard allows manufacturers to ensure that cardiac pacemakers and defibrillators are safe from cellular device EMI.
The FDA continues to monitor cellular devices for interactions with other medical devices. If harmful interference occurs, the FDA will assess the interference and work to resolve the problem.
Precautions for pacemaker wearers
If EMI occurs, it could affect a pacemaker in one of three ways:
Stop the pacemaker from delivering the stimulating pulses that regulate the heart's rhythm. Cause the pacemaker to deliver the pulses irregularly. Cause the pacemaker to ignore the heart's own rhythm and deliver pulses at a fixed rate.
Based on current research, cellular devices do not pose a significant health problem for most pacemaker wearers. However, people with pacemakers may want to take simple precautions to be sure that their device doesn't cause a problem.
Keep the device on the opposite side of the body from the pacemaker to add extra distance between the pacemaker and the device.
Avoid placing a turned-on device next to the pacemaker (for example, don’t carry the device in a shirt or jacket pocket directly over the pacemaker).
Device Maintenance
Do not attempt to disassemble the device. There are no user serviceable parts inside.
When maintaining your device:
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SAFETY NOTICES AND WARNINGS
Do not misuse the device. Follow instructions on proper operation and only use as intended. Misuse could make the device inoperable, damage the device and/or other equipment, or harm users.
Do not apply excessive pressure or place unnecessary weight on the device. This could result in damage to the device or harm to users.
Do not use this device in explosive or hazardous environments unless the model is specifically approved for such use. The device may cause sparks. Sparks in explosive areas could cause explosion or fire and may result in property damage, severe injury, and/or death.
Do not expose your device to any extreme environment where the temperature or humidity is high. Such exposure could result in damage to the device or fire. Refer to the device specifications regarding recommended operating temperature and humidity.
Do not expose the device to water, rain, or spilled beverages. Unless the device is IP67 rated, it is not waterproof. Exposure to liquids could result in damage to the device.
Do not place the device alongside computer discs, credit or travel cards, or other magnetic media. The information contained on discs or cards may be affected by the device.
Using accessories, such as antennas, that MultiTech has not authorized or that are not compliant with MultiTech's accessory specifications may invalidate the warranty.
If the device is not working properly, contact MultiTech Technical Support.
User Responsibility
Respect all local regulations for operating your wireless device. Use the security features to block unauthorized use and theft.
Vehicle Safety
When using your device in a vehicle:
Do not use this device while driving. Respect national regulations on the use of cellular devices in vehicles. If incorrectly installed in a vehicle, operating the wireless device could interfere with the vehicle’s
electronics. To avoid such problems, use qualified personnel to install the device. The installer should verify the vehicle electronics are protected from interference.
Using an alert device to operate a vehicle’s lights or horn is not permitted on public roads. UL evaluated this device for use in ordinary locations only. UL did NOT evaluate this device for installation in
a vehicle or other outdoor locations. UL Certification does not apply or extend to use in vehicles or outdoor applications.
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Chapter 3 – Getting Started
Getting Started Overview
To use the MTD, do the following:
1. Insert the SIM Card. Refer to Installing a SIM Card.
2. If you have not done so, install any drivers. Refer to the separate driver installation guide for your device.
3. Power up the device. Refer to Turning the Device On or Off.
4. Install terminal software that can communicate with the device, such as HyperTerminal, Tera Term,
Kermit, or Putty.
5. Activate the device.
Installing a SIM Card
To install a SIM Card:
Warning: If the device is connected to a computer or power supply, disconnect it. Inserting or removing a SIM
card with the device powered may harm the SIM card and the device.
GETTING STARTED
1. Remove the SIM cover from the back of the device. If you have trouble sliding the SIM cover, use a flat-
blade screwdriver in the slot on the SIM cover to slide it out.
2. Insert the SIM card into the card holder with the gold contact side facing down as shown.
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GETTING STARTED
3. Verify that the SIM card fits into the holder properly and replace the cover.
Removing a SIM Card
To remove a SIM card:
Warning: If the device is connected to a computer or power supply, disconnect it. Inserting or removing a SIM
card with the device powered may harm the SIM card and the device.
1. Remove the SIM cover from the back of the device. If you have trouble sliding the SIM cover, use a flat-
blade screwdriver in the slot on the SIM cover to slide it out.
2. Slide the SIM card out.
3. Replace the SIM cover.
Turning the Device On or Off
This USB-powered device does not have a power button. Connect the device to a computer's USB port to turn it on.
After plugging in the device, allow 15 seconds to initialize before using.
Disconnecting it or shutting off the computer, turns it off. For best practices, follow the steps in Powering Off or Rebooting a Device.
Note: When reconnecting the device, use the same USB port that you used when installing drivers. Otherwise,
you may need to re-install the driver.
Powering Off or Rebooting a Device
To power off your device:
1. Suspend dial-up network.
2. Suspend ModemQuery.
3. Wait for Steps 1-2 to complete.
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GETTING STARTED
4. Verify that the modem has disconnected.
5. Issue AT#SHDN.
6. Wait 30 Seconds.
7. Power off or disconnect power.
Account Activation for Cellular Devices
Some MultiTech devices are pre-configured to operate on a specific cellular network. To use the device, you must set up a cellular data account with your service provider. Each service provider has its own process for adding devices to their network.
Device Phone Number
Every device has a unique phone number. Your service provider supplies a phone number when you activate your account, or if your device has a SIM card, the phone number may be on it. Wireless service provider implementation may vary. Consult with your service provider to get the phone number for your device.
Cat M1 Device Activation
For models with -MAT1 in the product name
You need to install a SIM card from your carrier for network access.
Before you can begin to use the modem, you need to set up a wireless account with your carrier. Follow these steps to set up a wireless account:
1. Contact your wireless provider/partner/reseller to obtain an account and a SIM card.
2. Provide your activation agent with the following:.
a. The modem’s unique 15-character IMEI number located on the product label. b. The modem model number (for example MTUC-MAT1). This number allows the carrier to verify that
the modem is approved for operation on their network.
Important: Check your product’s label for the correct information to provide your wireless carrier. If your product label has a section titled Carrier Activation Information, provide the approved radio listed on the label. If not, provide the model number (not the ordering part number) listed on the label.
3. Activate the SIM card, install it in the modem, and power up the device.
4. You must program the carrier’s Access Point Name (APN) into the device before the modem is ready for
use. Establish a terminal session with the device. To program the cellular LTE modem, issue the command:
AT+CGDCONT=1,"IPV4V6","APN_Name" (where APN_Name is the APN provided by your wireless carrier). Your wireless carrier assigns the APN. If you don’t know the APN, contact your wireless carrier.
5. Your device should now be activated on the carrier’s network and ready for use. To check operation,
issue the command: AT+CEREG? The modem should respond with +CEREG: 0,1 or +CEREG: 0,5 showing registration.
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USING CONNECTION MANAGER
Chapter 4 – Using Connection Manager
Use Connection Manager to install device drivers, activate your device on your carrier’s network, and connect your device to your carrier's network.
Connection Manager can install drivers and connect your device regardless of your CDMA network, however, activation is only supported with Verizon, Aeris, Sprint, and some CDMA Regional Carriers. If you cannot activate your device with Connection Manager, refer to Account Activation for Cellular Devices.
Connection Manager supports the following Windows versions:
Windows 7 and 8 and Windows 10, both 32-bit and 64-bit versions
Installing Connection Manager and Connecting a Device
Follow these steps in order. Attempting to plug in the device before the appropriate drivers are installed can cause the connection to fail.
1. Go to https://www.multitech.com/support/connection-manager.
2. Click Connection Manager.
3. Open or unzip the Connection Manager file and run the installer (.msi file).
4. If installing a USB device, follow the prompts to install the Telit drivers. Make sure that the Telit drivers
are fully installed before plugging in the device.
5. If installing a serial device, refer to Setting Up a Serial Device.
6. Once the drivers are installed, plug in the device and click Next in the Connection Manager installation
window.
7. Open Connection Manager.
8. In the Settings tab, select USB Modem or Serial Modem for your device.
9. If you are connecting a serial device, confirm that the serial settings match those listed for the device
under Device Manager > Comm Ports.
10. If desired, set the application to load during Windows startup and automatically connect to the internet:
a. Click Settings and check the boxes for Run application at Windows startup and Connect to the
Internet automatically.
b. Click Apply.
11. If desired, set Connection Manager to re-connect when a connection is lost:
a. Click Connection and check Enable keep-alive. b. Enter an address to ping in the Host to ping box (for example, 8.8.8.8 which is www.google.com).
Note: If the keep-alive fails, Connection Manager automatically reconnects. When you start the
computer, Connection Manager launches and establishes a connection.
12. In the Connection tab, enter the Dial number and APN if different from the default. The dial number and
APN is provided by the carrier for the SIM card.
13. Click Apply to save settings.
14. Click Main, then click Connect to start your connection.
Note: The dial number and APN settings cannot be modified after the device is connected.
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USING CONNECTION MANAGER
15. Browse to a website to confirm the device has Internet access.
Setting Up a Serial Device
1. Connect the serial device to the PC.
2. Navigate to Control Panel > Device Manager. Make note of the COM port number for the connected
device (in COM Ports).
Example: COM port is COM31.
3. In the Action drop-down menu, select Add legacy hardware to add a new device.
4. Navigate through Add Hardware Wizard.
a. Click Next on the Welcome page. b. Select Install the hardware that I manually select from a list, then click Next. c. Select Modems, then click Next. d. Check Don't detect my modem; I will select it from a list, then click Next. e. Select Have Disk, then click Next.
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USING CONNECTION MANAGER
f. Click Browse and select the installation folder.
Example: C:\Program Files (x86)\Multi-Tech Systems\Multi-Tech Connection Manager.
g. The list of available TELIT models appears. Select the model number for your device, then click Next.
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USING CONNECTION MANAGER
h. Select the COM port that you noted from COM ports, then click Next. i. Click Finish to exit the Wizard. j. Navigate to Device Manager > Modems and confirm that the device is added.
Troubleshooting
Serial COM port is not available in the Serial Modem Settings
This can happen if the modem was installed while Connection Manager was running.
Close Connection Manager and reopen it.
Device is not detected ("No Device")
After following the steps to activate your device, the Main tab still indicates "No Device."
Try the following steps:
1. Click the Settings tab and make sure that the appropriate modem type is selected: USB or Serial.
2. If you are connecting a serial device, make sure that all serial modem settings correspond to the
serial modem and serial port configuration.
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USING CONNECTION MANAGER
3. Restart Connection Manager.
4. Disconnect and reconnect the device.
MultiConnect Cell USB Modem is not detected
1. Check the Power and LS LEDs on the device. If they are not continuously lit, then the problem is with
the power supply. Check the cable and connections.
2. USB device: Make sure that the device is connected to the PC and that the correct USB cable is in use.
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Chapter 5 – Using Linux
Shell Commands
Related Documentation
For additional information, refer to the USB Driver Installation Guide for Telit Cat M1 Devices, Version 1.0, P/N S000676 for Linux installation instructions .
Testing TTY Ports
To test the TTY ports created by the driver, type in a shell (x is the TTY port number assigned to the modem AT command interface):
cat /dev/ttyUSBx &
# echo –en "ATE0\r" > /dev/ttyUSBx
# echo –en "AT\r" > /dev/ttyUSBx
USING LINUX
Note: Sending ATE0 is required, to avoid issues in the terminal output. It prevents the sending/receiving
spurious characters to/from the modem when used with the Linux commands “echo” and “cat”.
Creating a PPP Connection
Most recent Linux distributions have GUI tools for creating PPP connections; the following instructions are for creating a PPP connection through command line interface.
PPP support must be compiled into the kernel; pppd and chat programs are also required.
Step 1. Use a text editor to create a peer file containing the lines in the example below. Save the file as /etc/ppp/peers/MAT1-peer.
Example peer file:
/dev/ttyUSB2 connect "/usr/sbin/chat -v -f /etc/chatscripts/MAT1-chat" noipdefault usepeerdns defaultroute noauth
Step 2. Use a text editor to create a chat script containing the lines in the example below. In this example [APN] should be replaced with the APN assigned by your cellular provider. Save the file as /etc/chatscripts/MAT1-chat.
Example chat script:
ABORT "ERROR" ABORT "NO CARRIER" ABORT "BUSY" "" at+cgdcont=1,"IPV4V6","[APN]" OK atd*99***1# CONNECT ""
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USING LINUX
Step 3. Use the following command line to start pppd:
pppd debug call MAT1-peer
This command line enables logging of debug information and tells pppd to use the peer file referenced by the call option. After 20-30 seconds, type ifconfig and check whether a ppp interface is listed. If it is not, then check syslog for pppd and chat events. Normally pppd/chat logging is written to /var/log/syslog (could vary depending on syslog configuration).
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BASIC OPERATIONS
Chapter 6 – Basic Operations
Interacting with Your Device Overview
This section describes how to use AT commands to interact with your device. Using terminal software such as Kermit, you can issue AT commands to communicate with and configure your modem. The AT commands let you establish, read and modify device parameters and help you control how the device operates. This section documents basic interactions with your device, such as verifying signal strength and network registrations, sending and reading SMS text messages, and sending and receiving data.
Generally, USB modems are used as unintelligent bit pipes. In Windows, this means you create a dial-up network connection that uses the Windows IP stack to use the modem to create a PPP connection to the cellular network. The modem is assigned an IP address from the cellular carrier. This connection provides Internet access and is the basis for TCP/IP communication for sending and receiving email, creating TCP/UDP Sockets, or putting and getting files from an FTP server.
In Linux, PPPD is used to dial the modem and create the connection to the cellular TCP/IP network. This provides Internet access for sending and receiving email, creating TCP/UDP Sockets, or putting and getting files from an FTP server.
Related Documentation
For additional information, refer to the Telit ME910C1, AT Commands Reference Guide, P/N 80529ST10815A, Rev.
2. The guide describes command formatting, syntax, and other basic information.
Before You Begin
Before you begin:
If you have not done so, install any drivers. Refer to the USB Driver Installation Guide for Telit Cat M1 Devices, P/N S00676.
Power up your device and ensure it is connected to the computer that you use to issue AT commands. Install terminal software that can communicate with the device, such as HyperTerminal, Tera Term, Kermit,
or Putty.
Preparing the Modem for a Data Connection
Note: This section applies to ME910C1-NA based devices only.
Set the APN by issuing the following command where <APN Name > is the APN assigned by the carrier.
AT+CGDCONT=1,"IPV4V6","APN_Name"
Check for registration by issuing AT+CEREG? and wait for the response of +CEREG: x,u. If response value u = 1, then the modem is registered on the home network. If response value u = 5, then the modem is registered but roaming. See the AT Command reference guide for other possible responses.
If response value u is not 1 or 5, do not attempt to dial. Wait ~5 seconds for the modem to finish registration and check +CEREG again.
Using the Radio IP Stack to Make a Data Connection
Connect by issuing the command (using PDP context #1):
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BASIC OPERATIONS
AT#SGACT=1,1
Disconnecting a Data Connection Using an Internal IP Stack
Issue the following command to disconnect:
AT#SGACT=1,0
Using the Host System IP Stack to Make a Data Connection
This device only supports packet data connections, such as dial-up networking. To make a data connection, you must use a PPP dialer. If your carrier requires a username and password for the Internet connection, be sure to enter that information into the PPP dialer. Dial up using the following (using PDP context #1):
ATD*99***1#
Disconnecting from the Operating System
Depending on your operating system, issue the appropriate system level command to disconnect from the system.
Using Command Mode and Online Data Mode
Modems have two operation modes, command and online data. When you power up the modem it is in command mode and ready to accept AT commands.
Use AT commands to communicate with and configure your modem. They allow you to establish, read, and modify device parameters and control how the modem works. The device can also generate responses to AT commands that help determine the modem’s current state.
If the modem is in online data mode, it only accepts the Escape command (+++).
To send the modem AT Commands from terminal emulation software, set the software to match the modem’s default data format, which is:
Speed: 115,200 bps Data bits: 8 Parity: none Stop bit: 1 Flow control: hardware
To confirm you are communicating with the device:
Enter AT and press Enter.
If the device responds with OK, you are communicating with the device.
Disconnecting a Data Connection Using Host IP Stack
Issue the following command to disconnect:
AT#SGACT=1,0
Verifying Signal Strength
To verify the device signal strength, enter:
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AT+CSQ
The command indicates signal quality, in the form:
+CSQ: <rssi>,<rsrq>
Where:
<rssi> Received signal strength indication.
0 (-113) dBm or less
1 (-111) dBm
2-30 (-109) dBm - (-53) dBm / 2 dBm per step
31 (-51) dBm or greater
99 Not known or not detectable
<RSRQ>[in dBm]: Reference signal received quality, in dB
BASIC OPERATIONS
0 (-4%) to (-3%) dB
1 (-6%) to (-5%) dB
2 (-8%) to (-7%) dB
3 (-10%) to (-9%) dB
4 (-13%) to (-11%) dB
5 (-15%) to (-14%) dB
6 (-17%) to (-16%) dB
7 (-19%) to (-18%) dB
99 Not known or not detectable
Note: Signal strength of 10 or higher is needed for successful packet data sessions. Note: For additional information and to verify the device signal strength, see ME910C1 AT Command Guide
(80529ST10815A, Rev. 2).
Example
Example response to AT+CSQ:
+CSQ: 15,1
Checking Network Registration
Before establishing a packet data connection, verify the is device registered on the network. To do this enter the network registration report read command:
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BASIC OPERATIONS
AT+CEREG?
If the device returns:
+CEREG: 0,1
or
+CEREG: 0,5
The device is registered.
If the device returns:
+CEREG: 0,2
The device is in a network searching state.
Verifying that the Device Detects a Valid SIM Card
Use the query SIM status command to verify if the device detects the SIM card. To do this, enter:
AT+CPIN?
If the device returns:
+CPIN: READY
OK
The device is registered. If your device does not reply with this response, verify that the SIM card is properly inserted.
Note: Always insert or swap out a SIM card with the device powered off. Swapping the SIM card with the
device on could lead to issues such as lack of SIM detection or interaction.
When the device fails to connect
Work through the steps below until your device connects.
1. Wait 30 seconds and try again.
2. Wait 1 minute and try again.
3. Wait 2 minutes and try again.
4. Wait 8 minutes and try again.
5. Make one attempt every 15 minutes for an hour.
6. Make one attempt every 90 minutes.
When a call drops
If a connected call drops for any reason: Wait 30 seconds and restart the sequence again.
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BASIC OPERATIONS
Sending, Reading, and Deleting Messages
Sending Text Messages
At this time, Cat M1 devices can send text messages to other Cat M1 devices, but cannot send messages to cell phones.
To send a text message in text mode:
1. Put the device in text mode.
Enter:
AT+CMGF=1
2. Enter the recipient's number and your message.
Enter:
AT+CMGS="##########" >Your message here
where ########## is the recipient's number
3. Send the message.
Enter CTRL+Z. The device responds:
+CMGS: # OK
where # is the reference number of the sent message.
For example:
AT+CMGF=1
OK
AT+CMGS="0001112222"
> How are you? <CTRL+Z to send>
+CMGS: 255
OK
Where 0001112222 is the phone number.
Reading Text Messages
To read a text message in text mode:
1. Put the device in text mode.
Enter:
AT+CMGF=1
2. Read message.
Enter:
AT+CMGR=x ("x" is memory index where message has been stored.)
Example response:
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BASIC OPERATIONS
AT+ CMGF=1
OK
AT+CMGR=1
+CMGR: "REC READ","+15554443333,"","18/06/26,18:14:12-20"
How are you?
OK
Where 5554443333 is the phone number.
Deleting Messages
To delete one text message, enter:
AT+CMGD=I,#
where I is the index in the select storage and # is the delflag option.
Following is the list of deflag options:
0 Deletes message in the specified index.
1 Deletes all read messages. Leaves unread messages and stored device-
originated messages.
2 Deletes all read and sent device-originated messages. Leaves unread
messages and unsent device-originated messages.
3 Deletes all read messages and sent and unsent device-originated messages.
Leaves unread messages.
4 Deletes all messages.
For example:
AT+CMGD=1 (delete message at index 1)
AT+CMGD=2 (delete message at index 2)
AT+CMGD=1,0
AT+CMGD=1,1
AT+CMGD=1,2
AT+CMGD=1,3
AT+CMGD=1,4
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REGULATORY STATEMENTS
Chapter 7 – Regulatory Statements
47 CFR Part 15 Regulation Class B Devices
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.
Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Industry Canada Class B Notice
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Reglement Canadien sur le matériel brouilleur.
This device complies with Industry Canada license-exempt RSS standard(s). The operation is permitted for the following two conditions:
1. the device may not cause interference, and
2. this device must accept any interference, including interference that may cause undesired operation of
the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:
1. l'appareil ne doit pas produire de brouillage, et
2. l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en
compromettre le fonctionnement.
International Modem Restrictions
Some dialing and answering defaults and restrictions may vary for international modems. Changing settings may cause a modem to become non-compliant with national regulatory requirements in specific countries. Also note that some software packages may have features or lack restrictions that may cause the modem to become non­compliant.
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REGULATORY STATEMENTS
Other Countries
The above country-specific information does not cover all countries with specific regulations; they are included to show you how each country may differ. If you have trouble determining your own country's requirements, check with MultiTech’s Technical Support for assistance.
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ENVIRONMENTAL NOTICES
Chapter 8 – Environmental Notices
Waste Electrical and Electronic Equipment Statement
Note: This statement may be used in documentation for your final product applications.
WEEE Directive
The WEEE Directive places an obligation on EU-based manufacturers, distributors, retailers, and importers to take­back electronics products at the end of their useful life. A sister directive, ROHS (Restriction of Hazardous Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase. The WEEE Directive covers all MultiTech products imported into the EU as of August 13, 2005. EU-based manufacturers, distributors, retailers and importers are obliged to finance the costs of recovery from municipal collection points, reuse, and recycling of specified percentages per the WEEE requirements.
Instructions for Disposal of WEEE by Users in the European Union
The symbol shown below is on the product or on its packaging, which indicates that this product must not be disposed of with other waste. Instead, it is the user's responsibility to dispose of their waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or where you purchased the product.
July, 2005
Restriction of the Use of Hazardous Substances (RoHS)
Multi-Tech Systems, Inc.
Certificate of Compliance
2011/65/EU
Multi-Tech Systems, Inc. confirms that its embedded products comply with the chemical concentration limitations set forth in the directive 2011/65/EU of the European Parliament (Restriction of the use of certain Hazardous Substances in electrical and electronic equipment - RoHS).
These MultiTech products do not contain the following banned chemicals1:
Lead, [Pb] < 1000 PPM Mercury, [Hg] < 1000 PPM
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ENVIRONMENTAL NOTICES
Hexavalent Chromium, [Cr+6] < 1000 PPM Cadmium, [Cd] < 100 PPM Polybrominated Biphenyl, [PBB] < 1000 PPM Polybrominated Diphenyl Ether, [PBDE] < 1000 PPM
Environmental considerations:
Moisture Sensitivity Level (MSL) =1 Maximum Soldering temperature = 260C (in SMT reflow oven)
1
Lead usage in some components is exempted by the following RoHS annex, therefore higher lead concentration
would be found in some modules (>1000 PPM);
- Resistors containing lead in a glass or ceramic matrix compound.
REACH Statement
Registration of Substances
After careful review of the legislation and specifically the definition of an “article” as defined in EC Regulation 1907/2006, Title II, Chapter 1, Article 7.1(a)(b), it is our current view that Multi-Tech Systems, Inc. products would be considered as “articles.” In light of the definition in § 7.1(b) which requires registration of an article only if it contains a regulated substance that “is intended to be released under normal or reasonably foreseeable conditions of use,” our analysis is that Multi-Tech Systems, Inc. products constitute nonregisterable articles for their intended and anticipated use.
Substances of Very High Concern (SVHC)
Per the candidate list of Substances of Very High Concern (SVHC) published October 28, 2008 we have reviewed these substances and certify the Multi-Tech Systems, Inc. products are compliant per the EU “REACH” requirements of less than 0.1% (w/w) for each substance. If new SVHC candidates are published by the European Chemicals Agency, and relevant substances have been confirmed to be greater than 0.1% (w/w), Multi-Tech Systems, Inc. will provide updated compliance status.
Multi-Tech Systems, Inc. also declares it has been duly diligent in ensuring that the products supplied are compliant through a formalized process which includes collection and validation of materials declarations and selective materials analysis where appropriate. This data is controlled as part of a formal quality system and will be made available upon request.
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ENVIRONMENTAL NOTICES
Information on HS/TS Substances According to Chinese Standards
In accordance with China's Administrative Measures on the Control of Pollution Caused by Electronic Information Products (EIP) # 39, also known as China RoHS, the following information is provided regarding the names and concentration levels of Toxic Substances (TS) or Hazardous Substances (HS) which may be contained in Multi-Tech Systems Inc. products relative to the EIP standards set by China's Ministry of Information Industry (MII).
Hazardous/Toxic Substance/Elements
Name of the Component Lead
(PB)
Printed Circuit Boards O O O O O O
Resistors X O O O O O
Capacitors X O O O O O
Ferrite Beads O O O O O O
Relays/Opticals O O O O O O
ICs O O O O O O
Diodes/ Transistors O O O O O O
Oscillators and Crystals X O O O O O
Regulator O O O O O O
Voltage Sensor O O O O O O
Transformer O O O O O O
Speaker O O O O O O
Connectors O O O O O O
Mercury
(Hg)
Cadmium (CD)
Hexavalent Chromium (CR6+)
Polybromi nated Biphenyl (PBB)
Polybrominat ed Diphenyl Ether (PBDE)
LEDs O O O O O O
Screws, Nuts, and other Hardware
AC-DC Power Supplies O O O O O O
Software /Documentation CDs O O O O O O
Booklets and Paperwork O O O O O O
Chassis O O O O O O
X Represents that the concentration of such hazardous/toxic substance in all the units of homogeneous material of such component is higher than the SJ/Txxx-2006 Requirements for Concentration Limits. O Represents that no such substances are used or that the concentration is within the aforementioned limits.
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X O O O O O
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ENVIRONMENTAL NOTICES
Information on HS/TS Substances According to Chinese Standards (in Chinese)
依照照中中国国标标准准的的有有毒毒有有害害物物质质信信息
根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准-中华人民共和国《电子信息产品污染 控制管理办法》(第 39 号),也称作中国 RoHS, 下表列出了 Multi-Tech Systems, Inc. 产品中可能含有的有毒 物质 (TS) 或有害物质 (HS) 的名称及含量水平方面的信息。
有害//有有毒毒物物质//元元素
成分分名名称
印刷电路板
电阻器
电容器
铁氧体磁环
继电器/光学部件
ICs O O O O O O
二极管/晶体管
振荡器和晶振
调节器
电压传感器
变压器
扬声器
连接器
LEDs O O O O O O
(PB) (Hg) (CD) 六价价铬(CR6+)
O O O O O O
X O O O O O
X O O O O O
O O O O O O
O O O O O O
O O O O O O
X O O O O O
O O O O O O
O O O O O O
O O O O O O
O O O O O O
O O O O O O
多溴溴联联苯
(PBB)
多溴溴二二苯苯醚
(PBDE)
螺丝、螺母以及其它五金件
交流-直流电源
软件/文档 CD
手册和纸页
底盘
X 表示所有使用类似材料的设备中有害/有毒物质的含量水平高于 SJ/Txxx-2006 限量要求。 O 表示不含该物质或者该物质的含量水平在上述限量要求之内。
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X O O O O O
O O O O O O
O O O O O O
O O O O O O
O O O O O O
Page 35
Index
INDEX
A
account activation.........................................................15
activation.......................................................................16
AT Command documents................................................5
C
Chinese hazardous substances
Chinese version........................................................34
English version .........................................................33
Class B ..........................................................................29
Industry Canada .......................................................29
connection manager ................................................16 19
D
data connection ............................................................23
deleting text messages ................................................. 27
device
maintenance ............................................................11
device SIM card detection
verify ........................................................................26
dialing restrictions.........................................................29
dimensions ......................................................................7
disconnect.....................................................................24
documentation...........................................................5 23
SIM card ...................................................................13
interférence des radiofréquences................................. 10
L
LEDs.................................................................................8
Linux
PPP connection ........................................................21
shell commands .......................................................21
LTE Cat M1 reference document ....................................5
M
maintenance .................................................................11
modem .........................................................................23
safety .......................................................................10
N
network registration
check ........................................................................25
O
overview........................................................................16
P
F
FCC Notice
Class B .....................................................................29
G
general regulatory.........................................................30
H
hazardous substances ...................................................31
host IP stack ..................................................................24
I
Industry Canada
Class B .....................................................................29
install
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power ............................................................................14
draw ...........................................................................8
product overview ............................................................5
R
radio frequency interference ........................................10
reading text messages ..................................................27
remove
SIM card ...................................................................14
RoHS..............................................................................31
S
safety
modem.....................................................................10
RF interference ........................................................10
vehicle......................................................................12
Page 36
INDEX
sending text messages ..................................................27
signal strength
verify ........................................................................24
SIM card ..........................................................................5
install........................................................................13
remove.....................................................................14
specifications...................................................................5
sécurité
interférences RF.......................................................10
T
temperatures ..................................................................5
troubleshooting.............................................................19
turn on/off ....................................................................14
U
user responsibility.........................................................12
V
vehicle safety ................................................................12
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