Multitech MVP 810, MVP 410, MVP 3010, MVP 2410, MVP 210 User Guide

Voice / Fax over IP Networks

Quick Start Guide

Voice/IP Gateways

Digital Models (T1, E1, ISDN-PRI):

MVP-2400/2410/3010

Analog Models: MVP-210/410/810

for

Quick Start Guide

82000250, Revision A

Analog MultiVOIP Units (Models MVP210, MVP410, and MVP810)
Digital MultiVOIP Units (Models MVP2400, MVP2410, MVP3010,)

This publication may not be reproduced, in whole or in part, without prior
expressed written permission from Multi-Tech Systems, Inc. All rights
reserved.

Copyright © 2002, by Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties with respect
to the contents hereof and specifically disclaims any implied warranties of
merchantability or fitness for any particular purpose. Furthermore, Multi-Tech
Systems, Inc. reserves the right to revise this publication and to make changes
from time to time in the content hereof without obligation of Multi-Tech
Systems, Inc. to notify any person or organization of such revisions or changes.

Record of Revisions

Revision Description

A Initial Release of Joint MultiVOIP Q.S.Guide.
(05/08/02)

Patents

This Product is covered by one or more of the following U.S. Patent Numbers:

5.301.274; 5.309.562; 5.355.365; 5.355.653; 5.452.289; 5.453.986. Other Patents
Pending.

Trademark

Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo. Windows and
NetMeeting are registered trademarks of Microsoft.

Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
[phone] or [phone]
U.S. Fax: [phone]
Technical Support: [phone]

http://www.multitech.com

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CONTENTS

Introduction 4
Safety Warnings 4

Lithium Battery Caution 4
Safety Warnings Telecom 4

MultiVOIP Startup Tasks 5

Phone/IP Details *Absolutely Needed*
Before Starting the Installation 6

Gather IP Information 6
Gather Telephone Information 6
Gather Telephone Information 7
Gather Telephone Information 7
Obtain Email Address for VOIP
(for email call log reporting) 8
Identify Remote VOIP Site to Call 8

Idenitfy VOIP Protocol to be Used 8
Placement 9
The Command/Control Computer (Specs & Settings) 9
Quick Hookups 10
Load MultiVOIP Control Software onto PC 13
Phone/IP Starter Configuration 14
Phonebook Starter Configuration (with remote voip)16

Outbound Phonebook 16

Inbound Phonebook 20
Phonebook Tips 23
Phonebook Example 27
Connectivity Test 32
Troubleshooting 36

Limited Warranty 37
Technical Support 38

Contacting Technical Support 38

Regulatory Information 39

EMC, Safety, and R&TTE Directive Compliance 39
FCC Declaration 39

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Safety Warnings MultiVOIP Quick Start Guide

Introduction

This manual will get your MultiVOIP up and running quickly.
For more details, see the MultiVOIP User Guide.

Safety Warnings

Lithium Battery Caution

A lithium battery on the voice/fax channel board provides backup
power for the timekeeping capability. The battery has an estimated life
expectancy of ten years.

When the battery starts to weaken, the date and time may be incorrect.
If the battery fails, the board must be sent back to Multi-Tech Systems
for battery replacement.

Warning: There is danger of explosion if the battery is incorrectly
replaced.

Safety Warnings Telecom

1. Never install telephone wiring during a lightning storm.

2. Never install a telephone jack in wet locations unless the jack is
specifically designed for wet locations.

3. This product is to be used with UL and cUL listed computers.

4. Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.

5. Use caution when installing or modifying telephone lines.

6. Avoid using a telephone (other than a cordless type) during an
electrical storm. There may be a remote risk of electrical shock from
lightning.

7. Do not use a telephone in the vicinity of a gas leak.

8. To reduce the risk of fire, use only 26 AWG or larger
telecommunication line cord.

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MultiVOIP Quick Start Guide Startup Tasks

MultiVOIP Startup Tasks

Task Summary

●●●● Collecting Phone/IP

Details (vital!)

●●●● Placement

●●●● The Command/Control

Computer:

Specs & Settings

The MultiVOIP must be configured to
interface with your particular phone
system and IP network. To do so,
certain details must be known about
those phone and IP systems.

Decide where you’ll mount the voip.

Some modest minimum specifications
must be met. A COM port must be set
up.

●●●● Hookup Connect power, phone, and data cables

per diagram.

●●●● Software Installation This is the configuration program.

It’s a standard Windows software
installation.

●●●● Phone/IP Starter

Configuration

●●●● Phonebook Starter

Configuration

You will enter phone numbers and IP
addresses. You’ll use default parameter
values where possible to get the system
running quickly.

The phonebook is where you specify
how calls will be routed. To get the
system running quickly, you’ll make
phonebooks for just two voip sites.

●●●● Connectivity Test You’ll find out if your voip system can

carry phone calls between two sites.
That means you’re up and running!

●●●● Troubleshooting Detect and remedy any problems that

might have prevented connectivity.

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Gathering Phone/IP Details MultiVOIP Quick Start Guide

Phone/IP Details *Absolutely Needed* Before Starting the Installation

The MultiVOIP will interface with both the IP network and the phone
system. You must gather information about the IP network and about
the phone system so that the MultiVOIP can be configured to operate
with them properly.

Gather IP Information

Ask your computer network

➼

administrator.

IP Network Parameters:

(

• IP Address

• IP Mask

• Gateway

• Domain Name Server (DNS) Info

(not implemented; for future use)

Record for each VOIP Site
in System

Gather Telephone Information

T1 Phone Parameters

➼

Ask phone company or
PBX maintainer.

T1 Telephony Parameters:

(

• Which frame format is used? ESF___ or D4___

• Which CAS or PRI protocol is used? ______________

• Clocking: Does the PBX or telco switch use

• Which line coding is used? AMI___ or B8ZS___

• Pulse shape level?: (most commonly 0 to 40 meters)

Record for this VOIP Site

internal or external clocking? _________________

Note that the setting used in the voip unit will be the
opposite of the setting used by the telco/PBX.

Info needed to operate:

all MultiVOIP models.

Info needed to operate:

MVP2400
MVP2410

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MultiVOIP Quick Start Guide Gathering Phone/IP Details

Phone/IP Details *Absolutely Needed*

Gather Telephone Information

E1 Phone Parameters

➼

Ask phone company or
PBX maintainer.

E1 Telephony Parameters:

(

• Which frame format is used? Double Frame_____

• Which CAS or PRI protocol is used? ______________

• Clocking: Does the PBX or telco switch use

internal or external clocking? _________________

Note that the setting used in the voip unit will be the
opposite of the setting used by the telco/PBX.

• Which line coding is used? AMI___ or HDB3___

• Pulse shape level?: (most commonly 0 to 40 meters)

Record for this VOIP Site

MultiFrame w/ CRC4 modified_____

Gather Telephone Information

Analog Phone Parameters

➼

Ask phone company or
telecom manager.

Info needed to operate:

MVP3010

MultiFrame w/ CRC4_____

Needed for:

MVP810
MVP410
MVP210

Analog Telephony Interface Parameters:

(

• Which interface type (or “signaling”) is used?

• If FXS, determine whether the line will be used for a

phone, fax, or KTS (key telephone system)

• If FXO, determine if line will be an analog PBX

extension or an analog line from a telco central office

• If E&M, determine these aspects of the E&M trunk

line from the PBX:

• What is its Type (1, 2, 3, 4, or 5)?

• Is it 2-wire or 4-wire?

• Is it Dial-Tone or Wink?

Record for this VOIP Site

E&M_____ FXS/FXO_____

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Gathering Phone/IP Details MultiVOIP Quick Start Guide

Phone/IP Details Often Needed/Wanted

Obtain Email Address for VOIP (for email call log reporting)

required if log reports of

VOIP call traffic

are to be sent by email

SMTP Parameters
Preparation Task:

Optional

Ask Mail Server

To: I. T. Depar tment

re: email a ccount for VOIP

administrator to set up
email account (with
password) for the
MultiVOIP unit itself.
Be sure to give a unique
identifier to each
individual MultiVOIP
unit.

[e-mail]

Get the IP address of the
mail server computer, as
well.

Identify Remote VOIP Site to Call

When you’re done installing the MultiVOIP, you’ll want to confirm that
it is configured and operating properly. To do so, it’s good to have
another voip that you can call for testing purposes. You’ll want to
confirm end-to-end connectivity. You’ll need IP and telephone
information about that remote site.

If this is the very first voip in the system, you’ll want to coordinate the
installation of this MultiVOIP with an installation of another unit at a
remote site.

Identify VOIP Protocol to be Used

Will you use H.323 or SIP? Each has advantages and disadvantages.
Although it is possible to mix protocols in a single VOIP system, it is
highly desirable to use the same VOIP protocol for all VOIP units in
the system.

8

MultiVOIP Quick Start Guide Voip Placement & PC Settings

Placement

Mount your MultiVOIP in a safe and convenient location where cables
for your network and phone system are accessible. Rack-mounting
instructions are in Chapter 3: Mechanical Installation & Cabling of the User
Guide.

The Command/Control Computer (Specs & Settings)

The computer used for command and control of the MultiVOIP

(a) must be an IBM-compatible PC,
(b) must use a Microsoft operating system,
(c) must be connected to your local network (Ethernet) system, and
(d) must have an available serial COM port.

The configuration tasks and control tasks the PC will have to do with
the MultiVOIP are not especially demanding. Still, we recommend
using a reasonably new computer. The computer that you use to
configure your MultiVOIP need not be dedicated to the MultiVOIP
after installation is complete.

COM port on controller PC. You’ll need an available COM port on the

controller PC. You’ll need to know which COM port is available for use
with the MultiVOIP (COM1, COM2, etc.).

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Quick Hookups MultiVOIP Quick Start Guide

Quick Hookups

Hookup for MVP2410 & MVP3010

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MultiVOIP Quick Start Guide Quick Hookups

Hookup for MVP410 & MVP810

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Quick Hookups MultiVOIP Quick Start Guide

Hookup for MVP2400

DIGITAL VOICE

TRUNK

T1

PBX

PSTN

Telephony Connection

Hookup for MVP210

COMMAND

ETHERNET

10/100

RS232

CH1 CH2

FXS/FXO

E&M

E&M

POWER

:

FXS/FXO

1

0

ETHERNET

10/100

Command Port Conn ection

Network Connection

Hub

RS232

POWER

COMMAND

10BASET

COMMAND PORT

Power Connection

POWER

Voice/Fax Channel 1 - 2
Connections

PSTN

E&M FXO/FXS

E&M

FXO

GND

FXS

Power Connection

Command Port Connection

Ethernet Connection

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