Multitech MVP410ST, MVP810ST User Manual
R
Voice / Fax over IP Networks
User Guide for Voice/IP Gateways
ISDN/BRI Models: MVP410ST
MVP810ST
User Guide
S000385B
ISDN/BRI MultiVOIP Units
This publication may not be reproduced, in whole or in part, without prior expressed
written permission from Multi-Tech Systems, Inc. All rights reserved.
Copyright © 2007, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect to the
contents hereof and specifically disclaims any implied warranties of merchantability or
fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the
right to revise this publication and to make changes from time to time in the content
hereof without obligation of Multi-Tech Systems, Inc. to notify any person or
organization of such revisions or changes. Check Multi-Tech’s web site for current
versions of our product documentation.
Record of Revisions
Revision Description
A Doc re-organization. Follows S000249K. (08/29/06)
Describes 5.08 software release.
B Describes 5.09 software release. Revised Voice/Fax Parameters
screen. (01/12/07).
Patents
This Product is covered by one or more of the following U.S. Patent Numbers: 6151333,
5757801, 5682386, 5.301.274; 5.309.562; 5.355.365; 5.355.653; 5.452.289; 5.453.986. Other
Patents Pending.
Trademark
Multi-Tech and the Multi-Tech logo are registered trademarks of Multi-Tech Systems, Inc.
MultiVOIP is a registered trademark of Multi-Tech Systems, Inc. Windows is a registered
trademark of Microsoft.
GENERAL
CONTACT
Multi-Tech
Systems, Inc.
2205 Woodale Drive
Mounds View,
Minnesota
55112, USA
(763) 785-3500
(800) 328-9717
Fax: 763-785-9874
www.multitech.com
TECHNICAL SUPPORT
Country By E-mail By Phone
U.S. & Canada tsupport@multitech.com (800) 972-2439
France support@multitech.fr (+33) 1-64 61 09 81
India support@multitechindia.com (+91) 124-340778
U.K. support@multitech.co.uk (+44) 118 959 7774
Rest of World support@multitech.com (763) 785-3500
(Models MVP410ST & MVP810ST)
2
CONTENTS
CHAPTER 1: OVERVIEW .......................................................................................7
ABOUT THIS MANUAL...............................................................................................8
INTRODUCTION TO ISDN-BRI MULTIVOIPS (MVP410ST & MVP810ST)...........10
ISDN BRI MultiVOIP Front Panel LEDs...........................................................14
ISDN-BRI MultiVOIP LED Descriptions ...........................................................15
COMPUTER REQUIREMENTS ....................................................................................16
SPECIFICATIONS ......................................................................................................17
INSTALLATION AT A GLANCE ..................................................................................18
RELATED DOCUMENTATION....................................................................................18
CHAPTER 2: QUICK START INSTRUCTIONS.................................................19
INTRODUCTION........................................................................................................20
SAFETY WARNINGS .................................................................................................20
Lithium Battery Caution .....................................................................................20
Safety Warnings Telecom....................................................................................20
MULTIVOIP STARTUP TASKS .................................................................................21
Phone/IP Details *Absolutely Needed* Before Starting the Installation............22
Gather IP Information...................................................................................................22
Gather Telephone Information .....................................................................................22
Obtain Email Address for VOIP (for email call log reporting).....................................23
Config Info CheckList..................................................................................................24
Identify Remote VOIP Site to Call............................................................................... 25
Identify VOIP Protocol to be Used...............................................................................25
Placement ...........................................................................................................26
Command/Control Computer Setup (Specs & Settings) .....................................26
Load MultiVOIP Control Software onto PC.......................................................28
Phone/IP Starter Configuration..........................................................................29
Phonebook Starter Configuration (with remote voip).........................................34
Outbound Phonebook...................................................................................................34
Inbound Phonebook......................................................................................................38
Phonebook Tips ..................................................................................................41
Phonebook Example ...........................................................................................45
Connectivity Test ................................................................................................50
Troubleshooting..................................................................................................54
CHAPTER 3: MECHANICAL INSTALLATION AND CABLING...................55
INTRODUCTION........................................................................................................56
SAFETY WARNINGS .................................................................................................56
Lithium Battery Caution .....................................................................................56
Safety Warnings Telecom....................................................................................56
UNPACKING YOUR MVP-410ST/810ST MULTIVOIP.............................................57
RACK MOUNTING INSTRUCTIONS FOR MVP410ST & MVP810ST ........................58
Safety Recommendations for Rack Installations.................................................59
19-Inch Rack Enclosure Mounting Procedure.................................................... 60
CABLING PROCEDURE FOR MVP-410ST/810ST .....................................................61
3
Contents MultiVOIP User Guide
CHAPTER 4: SOFTWARE INSTALLATION.....................................................66
INTRODUCTION........................................................................................................67
LOADING MULTIVOIP SOFTWARE ONTO THE PC....................................................67
UN-INSTALLING THE MULTIVOIP CONFIGURATION SOFTWARE .............................72
CHAPTER 5: TECHNICAL CONFIGURATION................................................74
CONFIGURING THE MULTIVOIP..............................................................................75
LOCAL CONFIGURATION..........................................................................................78
Pre-Requisites.....................................................................................................78
IP Parameters................................................................................................................79
ISDN-BRI Telephony Parameters................................................................................79
SMTP Parameters (for email call log reporting)...........................................................80
Config Info CheckList..................................................................................................81
Local Configuration Procedure (Summary).......................................................82
Local Configuration Procedure (Detailed).........................................................83
Modem Relay....................................................................................................108
CHAPTER 6: T1 PHONEBOOK CONFIGURATION......................................178
T1 VERSUS E1 TELEPHONY ENVIRONMENTS.........................................................179
CONFIGURING T1 (NAM) TELEPHONY MULTIVOIP PHONEBOOKS......................179
T1 PHONEBOOK EXAMPLES...................................................................................197
3 Sites, All-T1 Example.....................................................................................197
Configuring Mixed Digital/Analog VOIP Systems ...........................................203
Call Completion Summaries.............................................................................212
Variations in PBX Characteristics....................................................................215
CHAPTER 7: E1 PHONEBOOK CONFIGURATION......................................216
E1 VERSUS T1 TELEPHONY ENVIRONMENTS.........................................................217
E1-STANDARD INBOUND AND OUTBOUND MULTIVOIP PHONEBOOKS.................217
Free Calls: One VOIP Site to Another.............................................................218
Local Rate Calls: Within Local Calling Area of Remote VOIP.......................219
National Rate Calls: Within Nation of Remote VOIP Site...............................221
Inbound versus Outbound Phonebooks.............................................................222
PHONEBOOK CONFIGURATION PROCEDURE...........................................................226
E1 PHONEBOOK EXAMPLES...................................................................................239
3 Sites, All-E1 Example ....................................................................................239
Configuring Digital & Analog VOIPs in Same System.....................................246
Call Completion Summaries.......................................................................................254
Variations in PBX Characteristics....................................................................257
International Telephony Numbering Plan Resources.......................................258
CHAPTER 8: OPERATION AND MAINTENANCE........................................260
OPERATION AND MAINTENANCE ...........................................................................261
System Information screen................................................................................261
Statistics Screens ..............................................................................................264
About Call Progress..........................................................................................264
About Logs........................................................................................................272
About IP Statistics.............................................................................................276
4
MultiVOIP User Guide ContentsVOIP
About Link Management...................................................................................281
About ISDN BRI Statistics ................................................................................284
About Registered Gateway Details...................................................................288
About Alternate Server Statistics......................................................................291
About Packetization Time.................................................................................295
MULTIVOIP PROGRAM MENU ITEMS .....................................................................298
Configuration Option........................................................................................300
Configuration Port Setup..................................................................................300
Date and Time Setup.........................................................................................301
Obtaining Updated Firmware...........................................................................302
Implementing a Software Upgrade...................................................................306
Identifying Current Firmware Version.......................................................................306
Downloading Firmware..............................................................................................307
Downloading Factory Defaults...................................................................................310
Downloading Firmware..............................................................................................313
Setting and Downloading User Defaults ..........................................................315
Setting a Password (Windows GUI).................................................................317
Setting a Password (Web Browser GUI)..........................................................320
Un-Installing the MultiVOIP Software.............................................................321
Upgrading Software..........................................................................................323
FTP SERVER FILE TRANSFERS (“DOWNLOADS”)...................................................325
Special FTP Upgrade Instructions for SW version 5.06 and earlier ................325
General FTP File Transfer Information...........................................................325
WEB BROWSER INTERFACE ...................................................................................336
SYSLOG SERVER FUNCTIONS ................................................................................341
CHAPTER 9 WARRANTY, SERVICE, AND TECH SUPPORT.....................344
LIMITED WARRANTY.............................................................................................345
REPAIR PROCEDURES FOR U.S. AND CANADIAN CUSTOMERS ...............................345
TECHNICAL SUPPORT ............................................................................................347
Contacting Technical Support..........................................................................347
CHAPTER 10: REGULATORY INFORMATION............................................348
EMC, Safety, and R&TTE Directive Compliance.............................................349
FCC DECLARATION...............................................................................................349
Industry Canada ...............................................................................................350
FCC Part 68 Telecom.......................................................................................350
Canadian Limitations Notice............................................................................351
WEEE Statement...............................................................................................352
APPENDIX A: CABLE PINOUTS......................................................................353
APPENDIX A: CABLE PINOUTS..............................................................................354
Command Cable ...............................................................................................354
Ethernet Connector...........................................................................................354
ISDN BRI RJ-45 Pinout Information................................................................356
ISDN Interfaces: “ST” and “U” .....................................................................357
APPENDIX B: TCP/UDP PORT ASSIGNMENTS............................................358
WELL KNOWN PORT NUMBERS.............................................................................359
5
Contents MultiVOIP User Guide
PORT NUMBER ASSIGNMENT LIST.........................................................................359
INDEX.....................................................................................................................361
6
Chapter 1: Overview
7
Overview MultiVOIP User Guide
About This Manual
This manual is about Voice-over-IP products made by Multi-Tech
Systems, Inc. It describes two ISDN/BRI MultiVOIP
models MVP810ST and MVP410ST. The MVP810ST has four
ISDN/BRI interfaces and therefore eight ISDN B-channels; the
MVP410ST has two ISDN/BRI interfaces and therefore four ISDN Bchannels.
These MultiVOIP units can inter-operate with other contemporary
analog MultiVOIP units (MVP810, MVP410, MVP210, MVP130 &
FXS/FXO MultiVOIPs like the MVP130FXS, MVPFX2-2/4/8 and
MVPFXS-8/16/24), with contemporary digital T1/E1/ISDN-PRI
MultiVOIP units (MVP2410 and MVP3010), and with the earlier
generation of MultiVOIP products (MVP200, MVP400, MVP800,
MVP120, etc.)
The table below (on next page) describes the vital characteristics of the
various models described in this manual.
How to Use This Manual. In short, use the index and the examples.
When our readers crack open this large manual, they generally need
one of two things: information on a very specific software setting or
technical parameter (about telephony or IP) or they need help when
setting up phonebooks for their voip systems. The index gives quick
access to voip settings and parameters. It’s detailed. Use it. The best
way to learn about phonebooks is to wade through examples like those
in our chapters on T1 (North American standard) Phonebooks and E1
(Euro standard) Phonebooks. Note that we have chapters on both T1
phonebooks and E1 phonebook even though this manual is about
ISDN-BRI voip units. “T1” simply refers to North American telephony
standards, whereas “E1” refers to European telephony standards.
®
units,
The printed Quick Start Guide shipped with your MultiVOIP (and
included on the MultiVOIP product CD in electronic form) contains
quick setup information for a minimal voip configuration.
Finally, this manual is meant to be comprehensive. If you notice that
something important is lacking, please let us know.
Additional Resources. The MultiTech web site (www.multitech.com)
offers both a list of Frequently Asked Questions (the MultiVOIP FAQ)
and a collection of resolutions of issues that MultiVOIP users have
encountered (these are Troubleshooting Resolutions in the searchable
Knowledge Base).
8
MultiVOIP User Guide Overview
The table below summarizes the features of the MultiVOIP units
described in this manual.
MultiVOIP BRI Product Family
Description
Model
Function ISDN-BRI voip ISDN-BRI voip
Capacity 4 ISDN lines
Chassis/
Mounting
1. “BRI” means Basic Rate Interface.
MVP810ST MVP410ST
2 ISDN lines
(8 B-channels)
19” 1U rack mount 19” 1U rack mount
(4 B-channels)
9
Overview MultiVOIP User Guide
Introduction to ISDN-BRI MultiVOIPs
(MVP410ST & MVP810ST)
VOIP: The Free Ride. We proudly present Multi-Tech's MVP410ST/810ST generation of MultiVOIP Voice-over-IP Gateways. All of
these models allow voice/fax communication to be transmitted at no
additional expense over your existing IP network, which has ordinarily
been data only. To access this free voice and fax communication, you
simply connect the MultiVOIP to your telephone equipment and your
existing Internet connection. These ISDN Basic Rate Interface (ISDNBRI) MultiVOIPs inter-operate readily with T1 or E1 MultiVOIP units
(T1 and E1 MultiVOIP units can operate in ISDN Primary Rate Mode,
ISDN-PRI, as well).
Ethernet
RCV XMT C OL LNK
ISDN 1
D
Ch 1 Ch 2
XMT RCV XMT RCV
ISDN 2
D
Ch 3 Ch 4
XMT R CV XM T RC V
ISDN 3
D
Ch 5 Ch 6
XMT RCV XMT RCV
ISDN 4
Ch 7 Ch 8
XMT R CV XM T RC V
D
Power
Boot
Figure 1-1: MVP-410ST/810ST Chassis
Capacity. MultiVOIP model MVP810ST accommodates four ISDN-BRI
lines (eight B-channels) and model MVP410ST accommodates two
ISDN-BRI lines (four B-channels). Both of these MultiVOIP units have a
10/100Mbps Ethernet interface and a command port for configuration.
Mounting. Mechanically, the MVP410ST and MVP810ST MultiVOIPs
are designed for a one-high industry-standard EIA 19-inch rack
enclosure. The product must be installed by qualified service personnel
in a restricted-access area, in accordance with Articles 110-16, 10-17, and
110-18 of the National Electrical Code, ANSI/NFPA 70.
Phone System Transparency. These MultiVOIPs inter-operate with a
telephone switch or PBX, acting as a switching device that directs voice
and fax calls over an IP network. The MultiVOIPs have “phonebooks,”
directories that determine to who calls may be made and the sequences
that must be used to complete calls through the MultiVOIP. The
phonebooks allow the phone user to interact with the VOIP system just
as they would with an ordinary PBX or telco switch. When the
phonebooks are set, special dialing sequences are minimized or
eliminated altogether. Once the call destination is determined, the
phonebook settings determine whether the destination VOIP unit must
strip off or add dialing digits to make the call appear at its destination
to be a local call.
10
MultiVOIP User Guide Overview
H. 323, SIP, & SPP. Being H.323 compatible, the BRI MultiVOIP unit
can place calls to telephone equipment at remote IP network locations
that also contain H.323 compatible voice-over-IP gateways. It will
interface with H.323 software and H.323 gatekeeper units. H.323
specifications also bring to voip telephony many special features
common to conventional telephony. H.323 features of this kind that
have been implemented into the MultiVOIP include Call Hold, Call
Waiting, Call Identification, Call Forwarding (from the H.450 standard),
and Call Transfer (H.450.2 from H.323 Version 2). The fourth version of
the H.323 standard improves system resource usage (esp. logical port or
socket usage) by handling call signaling more compactly and allowing
use of the low-overhead UDP protocol instead of the error-correcting
TCP protocol where possible.
The MultiVOIP is also SIP-compatible. (“SIP” means Session Initiation
Protocol.) However, H.450 Supplementary Services features can be
used under H.323 only and not under SIP.
SPP (Single-Port Protocol) is a non-standard protocol developed by
Multi-Tech. SPP is not compatible with the “Proprietary” protocol used
in Multi-Tech’s earlier generation of voip gateways. SPP offers
advantages in certain situations, especially when firewalls are used and
when dynamic IP address assignment is needed. However, when SPP
is used, certain features of SIP and H.323 will not be available and SPP
will not inter-operate with voip systems using H.323 or SIP.
Data Compression & Quality of Service. The BRI MultiVOIP unit
comes equipped with a variety of data compression capabilities,
including G.723, G.729, and G.711 and features DiffServ quality-ofservice (QoS) capabilities.
Gatekeepers. For voip systems built with MultiTech’s analog gateway
units, users can have a stand-alone gatekeeper (gatekeeper software
residing in separate hardware). Gatekeepers are optional but useful
within voip systems. The gatekeeper acts as the ‘clearinghouse’ for all
calls within its zone. MultiTech’s stand-alone gatekeeper software
performs all of the standard gatekeepers functions (address translation,
admission control, and bandwidth control) and also supports many
valuable optional functions (call control signaling, call authorization,
bandwidth management, and call management).
11
Overview MultiVOIP User Guide
Management. Configuration and system management can be done
locally with the MultiVOIP configuration software. After an IP address
has been assigned locally, other configuration can be done remotely
using the MultiVOIP web browser GUI. (The default IP address for the
BRI MultiVOIP unit is 192.168.3.143.) Remote system management can
be done via the MultiVOIP web browser GUI. The MultiVOIP
configuration software pack is included on the Product CD and the web
browser accesses firmware in the MultiVOIP unit itself.
While the web GUI’s appearance differs slightly, its content and
organization are essentially the same as that of the Windows GUI
(except for logging).
The primary advantage of the web GUI is remote access for control and
configuration. The controller PC and the MultiVOIP unit itself must
both be connected to the same IP network and their IP addresses must
be known.
12
MultiVOIP User Guide Overview
Once you’ve begun using the web browser GUI, you can go back to the
MultiVOIP Windows GUI at any time. However, you must log out of
the web browser GUI before using the MultiVOIP Windows GUI.
Logging of System Events. MultiTech has built SysLog Server
functionality into the software of the MultiVOIP units. SysLog is a de
facto standard for logging events in network communication systems.
The SysLog Server resides in the MultiVOIP unit itself. To implement
this functionality, you will need a SysLog client program (sometimes
referred to as a “daemon”). SysLog client programs, both paid and
freeware, can be obtained from Kiwi Enterprises, among other firms.
See www.kiwisyslog.com
. SysLog client programs essentially give you
a means of structuring console messages for convenience and ease of
use.
MultiTech Systems does not endorse any particular SysLog client
program. SysLog client programs by any qualified provider should
suffice for use with MultiVOIP units. Kiwi’s brief description of their
SysLog program indicates the typical scope of such programs. “Kiwi
Syslog Daemon is a freeware Syslog Daemon for the Windows
platform. It receives, logs, displays and forwards Syslog messages from
hosts such as routers, switches, Unix hosts and any other syslog
enabled device. There are many customizable options available.”
13
Overview MultiVOIP User Guide
Supplementary Telephony Services. The H.450 standard (an addition
to H.323) brings to voip telephony more of the premium features found
in PSTN and PBX telephony. MultiVOIP units offer five of these H.450
features: Call Transfer, Call Hold, Call Waiting, Call Name
Identification (not the same as Caller ID), and Call Forwarding. (The
first four features are found in the “Supplementary Services” window;
the fifth, Call Forwarding, appears in the Add/Edit Inbound
phonebook screen.) Note that the first three features are closely related.
All of these H.450 features are supported for H.323 operation only; they
are not supported for SIP or SPP.
ISDN BRI MultiVOIP Front Panel LEDs
LED Types. The MultiVOIPs have two types of LEDs on their front
panels:
(1) general operation LED indicators (for power, booting, and
ethernet functions), and
(2) channel operation LED indicators that describe the data traffic
and performance in each VOIP data channel.
Active LEDs. On the MVP810ST, there are four sets of ISDN-operation
LEDs. On the MVP410ST, there are two sets of ISDN-operation LEDs.
Each set contains one “D” LED and two sets of channel operation LEDs
(XMT and RCV).
Figure 1-2. MVP-410ST/810ST LEDs
14
MultiVOIP User Guide Overview
ISDN-BRI MultiVOIP LED Descriptions
MVP-410ST/810ST Front Panel LED Definitions
LED NAME DESCRIPTION
General Operation LEDs (one set on each MultiVOIP model)
Power Indicates presence of power.
Boot
Ethernet
After power up, the Boot LED will be on briefly while the
MultiVOIP is booting. It lights whenever the MultiVOIP is
booting or downloading a setup configuration data set.
FDX. LED indicates whether Ethernet connection is
half-duplex or full-duplex (FDX) and, in half-duplex
mode, indicates occurrence of data collisions. LED is
on constantly for full-duplex mode; LED is off
constantly for half-duplex mode. When operating in
half-duplex mode, the LED will flash during data
collisions.
LNK. Link/Activity LED. This LED is lit if Ethernet
connection has been made. It is off when the link is
down (i.e., when no Ethernet connection exists).
While link is up, this LED will flash off to indicate data
activity.
D-Channel Operation LEDs (one for each ISDN line)
D
ISDN D-channel & physical layer indicator. One “D”
LED for each ISDN-BRI connection. The “D” LED is
off when the BRI physical layer is de-activated.* It
flashes when a connection is being established on the
physical layer. It is on when the physical layer has
been activated. It flickers to indicate D-channel traffic.
*If the voip is running in terminal mode and its BRI
line is unplugged, the D LED goes off. However, if the
voip is running in network mode and its BRI line is
unplugged, its LED will flash at regular interval.
B-Channel Operation LEDs (one for each B-channel)
XMT
RCV
Transmit. This indicator blinks when voice packets
are being transmitted onto the B-channel.
Receive. This indicator blinks when voice packets
are being received on the B-channel.
15
Overview MultiVOIP User Guide
Computer Requirements
The computer on which the MultiVOIP’s Windows configuration
program is installed must meet these requirements:
• must be IBM-compatible PC with MS Windows operating
system;
• must have an available COM port for connection to the
MultiVOIP.
However, this PC does not need to be connected to the MultiVOIP
permanently. It only needs to be connected when local configuration
and monitoring are done.
The MultiVOIP can also be configured and monitored using the
MultiVOIP web-based configuration program. In this case, the
command computer does not need to be an IBM-compatible PC nor
does it need to be running a Microsoft Windows operating system. The
MultiVOIP web-based configuration program can be accessed by a web
browser running on any operating system (for example, Linux,
MacIntosh, or IBM-compatible computers). To access the MultiVOIP by
its web GUI, use the IP address 192.168.3.143, which is the MultiVOIP’s
default IP address. (For permanent use, you will need to change the IP
address from the default value to a value that fits your voip system.)
16
MultiVOIP User Guide Overview
Specifications
Parameter
……/Model
Operating
Voltage/
Current
Mains
Frequencies
Power
Consumption
Mechanical
Dimensions
Weight 6.61 lbs.
MVP410ST MVP810ST
100-240VAC
1.2-0.6 A
50/60 Hz 50/60 Hz
12 watts
1.75” H x
17.4” W x
8.5” D
4.5cm H x
44.2 cm W x
21.6 cm D
(3.00 kg)
100-240VAC
1.2-0.6 A
18 watts
1.75” H x
17.4” W x
8.5” D
4.5cm H x
44.2 cm W x
21.6 cm D
6.75 lbs.
(3.06 kg)
17
Overview MultiVOIP User Guide
Installation at a Glance
The basic steps of installing your MultiVOIP network involve
unpacking the units, connecting the cables, and configuring the units
using management software (MultiVOIP Configuration software) and
confirming connectivity with another voip site. This process results in a
fully functional Voice-Over-IP network.
Related Documentation
The MultiVOIP is shipped with a printed Cabling Guide that is meant
simply to get the unit connected properly. The MultiVOIP User Guide
(the document you are now reading) comes in electronic form and is
included on your system CD. It presents in-depth information on the
features and functionality of Multi-Tech’s MultiVOIP Product Family.
The “Quick Start Instructions” chapter of this manual describes how to
get the manual up and running.
The CD media is produced using Adobe Acrobat
printing the user guide. To view or print your copy of a user guide,
load Acrobat Reader
as a free download from Adobe’s Web Site:
TM
on your system. The Acrobat Reader is available
TM
for viewing and
www.adobe.com/prodindex/acrobat/readstep.html
This MultiVOIP User Guide is also available on Multi-Tech’s Web site
at:
http://www.multitech.com
Viewing and printing a user guide from the Web also requires that you
have the Acrobat Reader loaded on your system. To select the MultiVOIP
User Guide from the Multi-Tech Systems home page, click Documents and then click
MultiVOIP Family in the product list drop-down window. All documents for this
MultiVOIP Product Family will be displayed. You can then choose User Guide
(MultiVOIP Product Family) to view or download the .pdf file.
Entries (organized by model number) in the “knowledge base” and
‘troubleshooting resolutions’ sections of the MultiTech web site (found
under “Support”) constitute another source of help for problems
encountered in the field.
18
MultiVOIP Quick Start Instructions
Chapter 2: Quick Start Instructions
19
Gathering Phone/IP Details MultiVOIP Quick Start Instructions
Introduction
This chapter will get your MultiVOIP up and running quickly.
For more details, see the relevant specific chapters of this manual.
Safety Warnings
Lithium Battery Caution
A lithium battery on the voice/fax channel board provides backup
power for the timekeeping capability. The battery has an estimated life
expectancy of ten years.
When the battery starts to weaken, the date and time may be incorrect.
If the battery fails, the board must be sent back to Multi-Tech Systems
for battery replacement.
Warning: There is danger of explosion if the battery is incorrectly
replaced.
Safety Warnings Telecom
1. Never install telephone wiring during a lightning storm.
2. This product must be disconnected from power source and telephone
network interface when servicing.
3. This product is to be used with UL and cUL listed computers.
4. Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
5. Use caution when installing or modifying telephone lines.
6. Avoid using a telephone (other than a cordless type) during an
electrical storm. There may be a remote risk of electrical shock from
lightning.
7. Do not use a telephone in the vicinity of a gas leak – not even to
report a gas leak.
8. To reduce the risk of fire, use only 26 AWG or larger
telecommunication line cord.
9. Never install a telephone jack in wet locations unless the jack is
specifically designed for wet locations.
20
MultiVOIP Quick Start Instructions Startup Tasks
MultiVOIP Startup Tasks
Task Summary
Collecting Phone/IP
Details ( vital! )
Placement
Command/Control
Computer Setup:
Specs & Settings
The MultiVOIP must be configured to
interface with your particular phone
system and IP network. To do so,
certain details must be known about
those phone and IP systems.
Decide where you’ll mount the voip.
Some modest minimum specifications
must be met. A data connection to the
MultiVOIP unit (whether via serial
port, USB2.0-with-adaptor, or webbased) must be made.
Hookup Connect power, phone, and data cables
per diagram.
Software Installation This is the configuration program.
It’s a standard Windows software
installation.
Phone/IP Starter
Configuration
You will enter phone numbers and IP
addresses. You’ll use default parameter
values where possible to get the system
running quickly.
Use “Config Info CheckList” (page 24).
Phonebook Starter
Configuration
The phonebook is where you specify
how calls will be routed. To get the
system running quickly, you’ll make
phonebooks for just two voip sites.
Connectivity Test You’ll find out if your voip system can
carry phone calls between two sites.
That means you’re up and running!
Troubleshooting Detect and remedy any problems that
might have prevented connectivity.
21
Gathering Phone/IP Details MultiVOIP Quick Start Instructions
Phone/IP Details *Absolutely Needed*
Before Starting the Installation
The MultiVOIP will interface with both the IP network and the phone
system. You must gather information about the IP network and about
the phone system so that the MultiVOIP can be configured to operate
with them properly. A summary of this configuration information
appears on page 24 (“Config Info CheckList”).
Gather IP Information
Ask your computer network
administrator.
#
• IP Address
• IP Mask
• Gateway
• Domain Name Server (DNS) Info (optional)
• Determine whether or not 802.1p Packet Prioritization
will be used.
IP Network Parameters:
Record for each VOIP Site
in System
Gather Telephone Information
ISDN-BRI Phone Parameters
Ask phone company or
telecom manager.
#
• In which country is this voip installed?
ISDN-BRI Telephony Interface Parameters:
Record them for this VOIP Site
Info needed to operate:
all MultiVOIP models.
Needed for:
MVP810ST
MVP410ST
• Which operator (switch type) is used?
• What type of line coding use required,
• Determine which BRI ports will be network side and
• If you are connecting the MultiVOIP to network
A-law or u-law?
which BRI ports will be terminal side.
equipment with a “U” interface, an NT1 device must
be connected between them.
22
MultiVOIP Quick Start Instructions Gathering Phone/IP Details
Phone/IP Details Often Needed/Wanted
Obtain Email Address for VOIP (for email call log reporting)
required if log reports of
VOIP call traffic
are to be sent by email
SMTP Parameters
Preparation Task:
Ask Mail Server
administrator to set up
email account (with
password) for the
MultiVOIP unit itself.
Be sure to give a unique
identifier to each
individual MultiVOIP
unit.
Get the IP address of the
mail server computer, as
well.
Optional
To: I .T. D ep ar tm ent
re: email accoun t for VOIP
voip-unit2@biggytech.com
23
Gathering Phone/IP Details MultiVOIP Quick Start Instructions
Config Info CheckList
Type of Config Info Gathered
MultiVOIP
Configuration screen
on which to enter
Config Info
√
IP info for voip unit
● IP address
● Gateway
● DNS IP (if used)
● 802.1p Prioritization (if used)
ISDN Layer 1 Interface
(Choices: Network, Terminal)
Clock Master Status (only a channel
designated as Terminal can be used
as the Clock Master)
Switch Info
● Country ● Operator
● TEI Assignment
● A-Law or Mu-Law?
Calling Party Number Type ISDN BRI Parameters
Called Party Number Type & Plan ISDN BRI Parameters
Country Code Regional Parameters
Email address for voip
(optional)
Reminder: Be sure to Save Setup after entering configuration values.
Ethernet/IP Parameters
ISDN BRI Parameters
ISDN BRI Parameters
ISDN BRI Parameters
SMTP Parameters
24
MultiVOIP Quick Start Instructions Gathering Phone/IP Details
Identify Remote VOIP Site to Call
When you’re done installing the MultiVOIP, you’ll want to confirm that
it is configured and operating properly. To do so, it’s good to have
another voip that you can call for testing purposes. You’ll want to
confirm end-to-end connectivity. You’ll need IP and telephone
information about that remote site.
If this is the very first voip in the system, you’ll want to coordinate the
installation of this MultiVOIP with an installation of another unit at a
remote site.
Identify VOIP Protocol to be Used
Will you use H.323, SIP, or SPP? Each has advantages and
disadvantages. Although it is possible to mix protocols in a single
VOIP system, it is highly desirable to use the same VOIP protocol for
all VOIP units in the system. SPP is a non-standard protocol developed
by Multi-Tech. SPP is not compatible with the “Proprietary” protocol
used in Multi-Tech’s earlier generation of voip gateways.
25
Voip Placement & PC Settings MultiVOIP Quick Start Instructions
Placement
Mount your MultiVOIP in a safe and convenient location where cables
for your network and phone system are accessible. Rack-mounting
instructions are in Chapter 3: Mechanical Installation & Cabling of the User
Guide.
Command/Control Computer Setup (Specs & Settings)
The computer used for command and control of the MultiVOIP
(a) must be an IBM-compatible PC,
(b) must use a Microsoft operating system,
(c) must be connected to your local network (Ethernet) system, and
(d) must have an available serial COM port.
The configuration tasks and control tasks the PC will have to do with
the MultiVOIP are not especially demanding. Still, we recommend
using a reasonably new computer. The computer that you use to
configure your MultiVOIP need not be dedicated to the MultiVOIP
after installation is complete.
COM port on controller PC. You’ll need an available COM port on the
controller PC. You’ll need to know which COM port is available for use
with the MultiVOIP (COM1, COM2, etc.). If your command computer
has only USB2.0 ports and no serial ports, you will need a USB2.0-toserial adaptor.
Work-Around Allowing Use of Web GUI Only. The default IP
address of the MultiVOIP unit as shipped from the factory is
192.168.3.143. By installing the up-to-date Java program from the
MultiVOIP CD, temporarily resetting the IP address of the command
computer to 192.168.3.x, and connecting both to the same physical
Ethernet network, the MultiVOIP unit’s built-in- web GUI can be
contacted and its IP address can be set as needed. If this is done, all
subsequent configuration can be done using the MultiVOIP web GUI
and the command computer would not need a serial COM port.
Therefore, in the case of a computer lacking a serial port, no USB2.0-toserial adaptor would be needed. However, under such an
arrangement, the command computer would remain unable to use the
MultiVOIP Windows GUI because contact with the Windows GUI
requires either a COM port or the USB2.0-to-serial adaptor
arrangement. (If you use this work-around, you must be sure to re-set
your command PC to its original IP address afterwards.)
26
MultiVOIP Quick Start Instructions Quick Hookups
Hookup for MVP410ST & MVP810ST
27
Software Installation MultiVOIP Quick Start Instructions
Load MultiVOIP Control Software onto PC
For more details, see Chapter 4: Software Installation in this manual.
1. MultiVOIP must be properly cabled. Power must be turned on.
2. Insert MultiVOIP CD into drive. Allow 10-20 seconds for Autorun to
start. If Autorun fails, go to
My Computer | CD ROM drive | Open. Click Autorun icon.
3. At first dialog box, click Install Software.
4. At ‘welcome’ screen, click Next.
5. Follow on-screen instructions. Accept default program folder
location and click Next.
6. Accept default icon folder location. Click Next. Files will be copied.
7. Select available COM port on command/control computer.
8. At completion screen, click Finish.
9. At the prompt “Do you want to run MultiVOIP Configuration?,”
click No. Software installation is complete.
28
MultiVOIP Quick Start Instructions Phone/IP Starter Config.
Phone/IP Starter Configuration
For full details, see the Technical Configuration chapter of this manual.
1. Open MultiVOIP program: Start | MultiVOIP xxx | Configuration.
2. Go to Configuration | Ethernet/IP. Enter the IP parameters for your
voip site. Activate Packet Prioritization (802.1p) if desired. If you use a
Domain Name Server (DNS), specify its IP address. If DNS is used, you
can activate the Service Record (SRV) feature. For details, see the
“Technical Configuration” chapter of the User Guide.
3. Do you want to configure and operate the MultiVOIP unit using the
web browser GUI? (It has the same functionality as the local
Windows GUI, but offers remote access.)
If NO, skip to step 5.
If YES, continue with step 4.
29
Phone/IP Starter Config. MultiVOIP Quick Start Instructions
4. Web Browser GUI Setup (Optional). To do configuration and
operation procedures using the web browser GUI, you must first set
it up. To do so, follow these steps. (The browser used must be
Internet Explorer 6.0 or above; or Netscape 6.0 or above; or FireFox
1.0 or above.)
A. Be sure an IP address has
been assigned to the
MultiVOIP unit (this must be
done in the MultiVOIP
Windows GUI).
E. Open web browser.
(Note: The PC being used must
be connected to and have an IP
address on the same IP network
that the voip is on.)
B. Save Setup in Windows GUI. F. Browse to IP address of
MultiVOIP unit.
C. Close the MultiVOIP
Windows GUI.
G. If username and password
have been established, enter
them when prompted by
voip.
D. Install Java program from
MultiVOIP product CD.
(Must be Java Runtime
Environment 1.4.2_01 or above.)
NOTE: Required on first use of
Web Browser GUI only.
Need more
info?
See “Web Browser Interface” in Operation &
Maintenance chapter of User Guide.
H. Use web browser GUI to
configure or operate voip.
Once you’ve begun using the web browser GUI, you can go back
to the MultiVOIP Windows GUI at any time. However, you must
log out of the web browser GUI before using the MultiVOIP
Windows GUI.
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