Multitech MVP 410, MVP 210, MVP 2400, MVP 2410, MVP 3010 Service Manual

Product Update

82000280, Rev A.

Oct. 11, 2002

MVP-210/410/810
MVP-2400/2410
MVP-3000/3010

CONTENTS: A. Introduction

B. Feature Descriptions
C. Revised “Phone/IP Starter Configuration”
procedure for MultiVOIP Quick Start Guide

A. Introduction -- What’s new in the MultiVOIP 4.03/6.03

Software Release

This product update describes release-versi on 4.03 of the digital MultiVOIP software and
release-version 6.03 of the analog MultiVOIP software. It is a supplement to the MultiVOIP
Quick Start Guide (document # 82000251). All features and revisions introduced in the

4.03/6.03 software release are described fully in the User Guide that is included on the
MultiVOIP product CD.

This update covers only those features that you encounter when doing a q uick setup of a
voip unit, as summarized below.

New Feature Summary

1. Web Browser GUI After an IP address has been locally

assigned to the voip, configuration,
management, and operation can be done
over the IP netw ork using the we b
browser interface instead of the
Windows GUI.

2. SysLog Server Functionality in
the MultiVOIP unit

3. Supplementary Services
Features (H.450)

For H.323 operation only.
Not applicable to SIP.

4. Call Forwarding (H.450)

For H.323 operation only.
Not applicable to SIP.

We offer more details on each feature in the Feature Descriptions section (Section B).
Section C is an updated version of the “Phone/IP Starter Configuration” procedure.

It replaces and supersedes the procedure found on pages 14 and 15 of the MultiVOIP
Quick Start Guide (document #82000251). Revised procedure steps are marked “NEW.”

New capability for event logging within
the voip system.

Adds functionality of:
Call Hold,
Call Transfer,
Call Waiting, and
Call Name Identification

Forwarding can be general or based on
specified condition (like a busy line or no
answer after a specified number of
rings).

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B. Feature Descriptions

1. Web Browser Interface

Beginning with the 4.03/6.03 software release, you can configure and control the
MultiVOIP unit with a graphic user interface (GUI) based on the common web browser
platform (InternetExplorer6 or Netscape6 – or higher).

An IP address must first be assigned locally using the Windows GUI. Thereafter, all
additional configuration can be done vi a the web GUI.

While its appearance differs slightly, the content and orga nization of the web GUI is
essentially the same as that of the Windows GUI (except for logging).

The primary advantage of the web GUI is remote access for control and configuration. The
controller PC and the MultiVOIP unit itself must both be connected to the same IP net work
and their IP addresses mu st be known.

Once you’ve begun using the web browser GUI, you can go back to the MultiVOIP
Windows GUI at any time. However, you must log out of the web browser GUI before
using the MultiVOIP Windows GUI.

See steps 3 & 4 in the “Revised Phone/IP Starter Configuration” procedure (Section C).

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B. Feature Descriptions (continued)

2. SysLog Server Functions

Beginning with the 4.03/6.03 software release, MultiTech has built SysLog Server
functionality into the software of the MultiVOIP units. SysLog is a de facto standard for
logging events in network com munication systems.

The SysLog Server resides in the MultiVOIP unit itself. To implement this functionality,
you will need a SysLog client progr am (sometimes referred to as a “daem on”). SysLog
client programs, both paid and freeware, can be obtained from Kiwi Enterprises, among
other firms. See www.kiwisyslog.com. SysLog client programs essentially give you a
means of structuring console messages for convenience and ease of use.

MultiTech Systems does not endorse any particular SysLog client program. SysLog client
programs by any qualified provider should suff ice f or use with MultiVOIP units. Kiwi’s
brief description of their SysLog program indicates the typical scope of such programs.

“Kiwi Syslog Daemon is a freeware Syslog Daemon for the
Windows platform. It receives, logs, displays and forwards
Syslog messages from hosts such as routers, switches, Unix hosts
and any other syslog enabled device. There are many
customisable opti ons av ail able.”

See step 10 in the “Revised Phone/IP Starter Configuration” procedure (Section C).

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B. Feature Descriptions (continued)

3. Supplementary Services (H.450 Features)

The H.450 standard brings to voip telephony more of the premium features found in PSTN
and PBX telephony. With the 4.03/6.03 release, MultiTech introduces four of these H.450
features: Call Transfer, Call Hold, Call Waiting, and Call Name Identification (not the same
as Caller ID). Note that the first three features are closely related. All of these H.450
features are s upported for H.323 operation only and are not supported for SIP.

Call Transf er . Call Transfer allows one party to re-connect the party with whom they
have been speaking to a third party. The first party is disconnected when the third
party becomes connected. Feature is invoked by a programmable phone keypad
sequence (for example, #7).

Call Hold. Call Hold allows one party to maintain an idle (non-talking) co nnection with
another party while receiving another call ( Call Waiting), while initiating another call
(Call Transfer), or while performing some other call management function. Feature is
invoked by a programmable phone keypad sequence (for example, *2#) .

Call Waiting. Call Waiting notifies an engaged caller of an incoming call and allows
them to receive a call from a third party while the party with whom they have been
speaking is put on hold. Feature is invoked by a programmable phone keypad
sequence (f or example, #459).

Call Name Identification. When enabled for a given voip unit (the ‘home’ voip), this
feature gives notice to remote voips involved in calls. Notification goes to the remote
voip administrator, not to individual phone stations. When the home voip is the caller,
a plain English descriptor will be sent to the remote (callee) voip identifying the channel
over which the call is being originated (for example, “Ca lling Party - Omaha Sales Office
Line 2”). If that voip channel is dedicated to a certain individual, the descriptor could
say that, as well (for example “Calling Party - Harold Smith in Omaha”). When the
home voip receives a call from any remote voip, the home voip sends a status message
back to that caller. This message confirms that the home voip’s phone channel is either
busy or ringing or t hat a connection has been made (for e x ample, “Busy Part y - Omaha
Sales Office Line ”). These messages appear in the Statistics – Call Progress screen of
the remote voip.

See step 11 in the “Revised Phone/IP Starter Configuration” procedure (Section C).

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B. Feature Descriptions (continued)

4. Call Forwarding.

Like the Call Forwarding feature commonly available over the PSTN, this premium H.450
feature allows call traffic to a p articular station to be directed to a different station. The
conditions for forwarding are configurable (like forwarding when the line is busy or when
there’s no answer). Like other H.450 features, Call Forwarding is supported only for
H.323 operatio n and not for SIP.

See step 11 in the “Revised Phone/IP Starter Configuration procedure (Section C).

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C. Revised “Phone/IP Starter Configuration” procedure for MultiVOIP Quick Start Guide

This procedure replaces and supersedes the procedure found on pages 14 and 15 of the
MultiVOIP Quick Start Guid e (document #82000251).

Full details here:

MVP2400
MVP2410
MVP3010

MVP210
MVP410
MVP810

1. Open MultiVOIP program: Start | MultiVOIP xxx | Configuration.

2. Go to Configuration | IP. Enter the IP parameters for your voip site.

Chapter 5: Technical Configuration for Digital T1/E1

MultiVOIPs (User Guide)

Chapter 6: Technical Configuration for

Analog MultiVOIPs (User Guide)

NEW 3. Do you want to configure and operate the MultiVOIP unit using the web browser GUI?

(It has the same functionality as the local Windows GUI, but of fers remote access.)
If NO, skip to step 5.
If YES, continue with step 4.

NEW 4. Enable Web Browser GUI (Optional). To do configuration and operation procedures

using the web browser GUI, you must first enable it. To do so, follow these steps.

A. Be sure an IP address has

been assigned to the
MultiVOIP unit (this must be
done in the MultiVOIP
Windows GUI).

E. Open web browser.

(Note: The PC being used
must be connected to and
have an IP address on the
same IP network that the
voip is on.)

B. Save Setup in Windows GUI. F. Browse to IP address of

MultiVOIP unit.

C. Close the MultiVOIP

Windows GUI.

D. Install Java program from

MultiVOIP product CD.

NOTE: Required on first use of
Web Browser GUI only.

Need more

info?

Once you’ve begun using the web browser GUI, you can go back to the MultiVOIP
Windows GUI at any time. However, you must log out of the web browser GUI
before using the MultiVOIP Windo ws GUI.

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See “Web Browser Interface” in Operation &
Maintenance chapter of User Guide (on CD).

G. If username and password

have been established, enter
them when prompted by
voip.

H. Use web browser GUI to

configure or operate voip.

MultiVOIP 4.03/6.03 Produc t Upda te Revised Configuration Pr ocedur e

C. Revised “Phone/IP Starter Configuration” procedure (continued)

5. Go to Configuration | Voice/Fax. Select Coder | “Automatic.” At the right-hand side
of the dialog box, click Default. If you know any specif ic parameter values that will
apply to your system, enter them. Click Copy Channel. Select Copy to All. Click Copy.
At main Voice/Fax Parameters screen, click OK to exit from the dialog box.

6. Enter telephone system information.

Analog MultiVOIPs

MVP-210/410/810
Go to

Configuration | Interface.
Enter parameters obtained from
phone company or PBX
administrator.

7. Go to Configuration | Regional Param eters. Select the Country/Region that fits your
situation. Click Default and confirm. Click OK to exit from the dialog box.

8. Do you want the phone-call logs produced by the MultiVOIP to be sent out by email (to
your Voip Administrator or someone else)?
If NO, skip to step 10.
If YES, continue with step 9.

9. Go to Configuration | SMTP.
SMTP lets you send phone-call log record s to the Voip Administrator by email. Select
Enable SMTP.
You should have already obtained an email address for the Mult iVOIP itself (this serves
as the origination email acco unt for email logs that the MultiVOIP can email out
automatically).

Enter this email address in the “Login Name” field.
Type the password for this email account.

Digital MultiVOIPs

MVP-2400/2410/3010
Go to

Configuration | T1/E1/ISDN.
Enter parameters obtained from
phone company or PBX
administrator.

Enter the IP address of the email server where the MultiVOIP’s email account is located
in the “Mail Server IP Address” field.

Typically the email log reports are sent to t he Voip Administrator but they can be sent to
any email address. Decide where you want the email logs sent and enter that email
address in the “Recipient Address” field.

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C. Revised “Phone/IP Starter Configuration” procedure (continued)

9. (continued) Whenever email log messages are sent out, they must have a standard
Subject line. Something like “Phone L ogs for Voip N” is useful. If you have more than
one MultiVoip unit in the building, you’ll need a unique identifier for each one (select a
useful name or number for “N”). In this “Subject” field, enter a useful subject title for the
log messages.

In the “Reply-To Address” field, enter the email address of your Voip Administrator.

10. Go to Configuration | Logs.

Select “Enable Console Messages.” (Not applicable if using Web GUI.)

To allow log reports by email (if desired ), click SMTP. Click OK.

NEW To do logging with a SysLog client program, click on “SysLog Server – Enable” in the

Logs screen. To implement this function, you must install a SysLog client program.
For more info, see the “SysLog Server Functions” section of the Operation &
Maintenance chapter of the

User Guide.

NEW 11. Enable premium (H.450) telephony features.

Go to Supplementary Services. Select any features to be used.

For Call Hold, Call Transfer, & Call Waiting, specif y the key sequence that the phone
user will press to invoke the feature. For Call Name Identification, specify the
allowed name types to be used and a caller-id descriptor.

If Call Forwarding is to be used, enable this feature in the

Add/Edit Inbound Phone Book screen.

12. Go to Save Setup | Save and Reboot. Click OK. This will s ave the parameter values

that you have just entered.

The MultiVOIP’s “BOOT” L E D will light up while the configuration file is being saved
and loaded into the MultiVOIP. Don’t do anything to the MultiVOIP until the “BOOT
“LED is off (a loss of power at this point could cause the MultiVOIP unit to lose the
configuration setti ngs you have made).

END OF PROCEDURE.

Document #

82000280, Rev A.

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Issued:

Oct. 11, 2002