Multitech MVP 400, MVP 800 User Guide
Standalone Voice/IP Gateway
Models MVP400 and MVP 800
User Guide
User Guide
88310600 Revision A
MultiVOIP400 (Model MVP400) and
MultiVOIP 800 (Model MVP 800)
This publication may not be reproduced, in whole or in part, without prior expressed written permission from MultiTech Systems, Inc. All rights reserved.
Copyright © 1999, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and
specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore,
Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the
content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such
revisions or changes.
Record of Revisions
Revision Description
A Manual released. All pages at revision A.
(5/28/99)
Patents
This Product is covered by one or more of the following U.S. Patent Numbers: 5.301.274; 5.309.562; 5.355.365;
5.355.653; 5.452.289; 5.453.986. Other Patents Pending.
TRADEMARK
Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo.
Windows is a registered trademark of Microsoft.
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
(612) 785-3500 or (800) 328-9717
Fax 612-785-9874
Tech Support (800) 972-2439
Internet Address: http://www.multitech.com
Contents
Chapter 1 - Introduction and Description
Introduction ................................................................................................................................................ 6
Preview of this Guide ................................................................................................................................. 6
MultiVOIP Application................................................................................................................................. 8
Front Panel Description.............................................................................................................................11
Back Panel Description ............................................................................................................................ 12
Power Connector ............................................................................................................................... 12
Command Port Connector ................................................................................................................. 12
10Base-T (Ethernet) Connector......................................................................................................... 12
VOICE/FAX CHANNEL _................................................................................................................... 12
Specifications ........................................................................................................................................... 13
Ethernet Port...................................................................................................................................... 13
Command Port................................................................................................................................... 13
Voice/Fax Channel _.......................................................................................................................... 13
Electrical/Physical.............................................................................................................................. 13
Chapter 2 - Installation
Installing Y our MultiVOIP.......................................................................................................................... 16
Phase 1: Configure and Install your Master MultiVOIP...................................................................... 16
Phase 2: Configure your Slave MultiVOIP(s)..................................................................................... 16
Phase 3: Deploy the VOIP Network................................................................................................... 16
Safety Warning Telecom .......................................................................................................................... 16
Unpacking Y our MultiVOIP....................................................................................................................... 17
Safety Warnings....................................................................................................................................... 17
Phase 1: Cabling Procedure .................................................................................................................... 18
E&M Jumper Block Positioning Procedure ........................................................................................ 19
Chapter 3 - Software Loading and Configuration
Phase 1: Configuring Your Master MultiVOIP .......................................................................................... 22
Phase 2: Configure Your Slave MultiVOIPs ............................................................................................. 31
Phase 3: Deploy the VOIP Network ........................................................................................................ 37
Chapter 4 - MultiVOIP Software
Introduction .............................................................................................................................................. 40
Before Y ou Begin............................................................................................................................... 40
MultiVOIP Configuration........................................................................................................................... 41
Changing Channel Parameters ................................................................................................................ 42
Interface............................................................................................................................................. 42
Voice/Fax........................................................................................................................................... 43
Regional............................................................................................................................................. 44
Changing the Phone Directory Database................................................................................................. 45
Changing IP Parameters .......................................................................................................................... 47
Proxy Setup ....................................................................................................................................... 47
Viewing Statistics ..................................................................................................................................... 49
IP Statistics ........................................................................................................................................ 49
SNMP Statistics ................................................................................................................................. 50
Others Setup ............................................................................................................................................ 51
Viewing Call Progress .............................................................................................................................. 52
iii
Chapter 5 - Remote Configuration and Management
Introduction .............................................................................................................................................. 54
Remote Configuration .............................................................................................................................. 54
Modem-Based ................................................................................................................................... 54
LAN-Based ....................................................................................................................................... 56
Remote Management............................................................................................................................... 58
Telnet ................................................................................................................................................. 58
WEB Management............................................................................................................................. 60
Chapter 6 - Warranty, Service and Tech Support
Introduction .............................................................................................................................................. 62
Limited Warranty ...................................................................................................................................... 62
On-line Warranty Registration............................................................................................................ 62
Tech Support ............................................................................................................................................ 63
Recording MultiVOIP Information ...................................................................................................... 63
Contacting Tech Support via E-mail................................................................................................... 63
Service ..................................................................................................................................................... 64
The Multi-Tech BBS ................................................................................................................................. 64
To Log on to the Multi-Tech BBS........................................................................................................ 64
To Download a File ............................................................................................................................ 64
About the Internet..................................................................................................................................... 65
Appendixes
Appendix A - TCP/IP (Transmission Control Protocol/Internet Protocol) Description............................... 68
Appendix B - Cabling Diagrams ............................................................................................................... 71
Appendix C - Regulatory Information ....................................................................................................... 72
Class A Statement ............................................................................................................................. 72
Fax Branding Statement .................................................................................................................... 72
FCC Part 68 Telecom......................................................................................................................... 72
Canadian Limitations Notice .............................................................................................................. 73
EMC, Safety and Terminal Directive Compliance .............................................................................. 74
Glossary
Index
iv
Chapter 1 - Introduction and Description
MultiVOIP User Guide
Introduction
Welcome to Multi-Tech's new standalone Voice/IP Gateways which allow analog voice and fax
communication over an IP network. Multi-Tech’s new voice/fax over IP gateway technology allows
voice and fax communication to ride, with no additional expense, over your existing IP network, which
has traditionally been data-only . To access this free voice and fax communication, all you have to do
is connect your MultiVOIP to your telephone equipment, and then to your existing Ethernet LAN.
Once configured, the MultiVOIP then allows voice and fax to travel down the same path as your
traditional data communications.
The MVP400 is designed with four voice/fax channels (which offer three voice/fax interfaces per
channel), a 10M bps Ethernet LAN interface, and a command port for configuration. The MVP800 is
designed with eight voice/fax channels, 10M bps Ethernet LAN interface, and command port.
System management is provided through the command port using bundled Windows® software
which provides easy-to-use configuration menus and a comprehensive on-line help system.
Figure 1-1. MultiVOIP
Preview of this Guide
This guide describes the MultiVOIP and tells you how to install and configure the unit. The
information contained in each chapter is as follows:
Chapter 1 - Introduction and Description
Chapter 1 describes the MultiVOIP. Front panel indicator, and back panel connector descriptions are
provided. In addition, a list of relevant specifications is provided at the end of the chapter.
Chapter 2 - Installation
Chapter 2 provides information on unpacking and cabling your MultiVOIP. The installation procedure
describes each cable connection.
Chapter 3 - Software Loading and Configuration
Chapter 3 provides instructions for software loading and initial configuration. The MultiVOIP software
diskettes are Windows® based. Later chapters, as well as your on-line help program will describe the
MultiVOIP software in more detail.
Chapter 4 - MultiVOIP Software
Chapter 4 describes the MultiVOIP software package designed for the Windows ® environment. This
chapter describes the software from an applications standpoint, and in so doing, not every screen is
shown, nor is each field within a screen defined. For explanations and parameters of each field within
a dialog box please refer to the on-line help system provided within the software.
6
Chapter 1 - Introduction and Description
Chapter 5 - Remote Configuration and Management
Chapter 5 provides procedures for changing the configuration of a remote MultiVOIP. Remote
configuration allows you to change the configuration of a unit by simply connecting two modems
between the two MultiVOIPs and remotely controlling the unit. Chapter 5 also describes typical client
applications (i.e., Telnet and Web-based management) used for remote configuration of the
MultiVOIP.
Chapter 6 - Warranty, Service and Tech Support
Chapter 6 provides instructions on getting service for your MultiVOIP at the factory, a statement of
the limited warranty , information about our Internet presence and user bulletin board service, and
space for recording information about your MultiVOIP prior to calling Multi-Tech’s Technical Support.
Appendixes
Appendix A - Transmission Control Protocol/Internet Protocol (TCP/IP) Description
Appendix B - Cabling Diagrams
Appendix C - Regulatory Information
7
MultiVOIP User Guide
MultiVOIP Application
A typical Voice Over IP (VOIP) network is shown in Figure 1-2 with a headquarters site and three
remote sites (Sales office, regional and marketing offices). This typical Voice Over IP network can be
set up via the Internet or your Intranet. The headquarters site is set up with a 4-channel MultiVOIP
(MVP 400) connected to the headquarters LAN and four voice/fax channels connected to the inhouse telephone switch (PBX). Typically, the MultiVOIP at the headquarters site would be set up as
the master unit. The master unit controls the phone directory data base which is sent to each site on
a periodic basis or if a new telephone number is added.
PSTN
512-4124
512-4123
512-4122
Headquarters
P
B
X
201.23.122.118
E&M Interface
7
6
5
101
4
Sales Office
PSTN
202
104
103
102
Internet/
Intranet
FXO
201
(5127)
FXS
205.24.123.119
KTS
522-5125
522-5124
522-5123
#301
#302
206.25.124.120
FXS Interface
Regional Office
207.26.125.121
402
E&M Interface
401
10
PSTN
9
P
B
X
532-6128
532-6129
Marketing Office
Figure 1-2. Example of a MultiVOIP application
The sales office is set up with a two voice/fax channel MultiVOIP series connected to the IP network
and one voice/fax channel connected directly to the local Public Switch Telephone Network (PSTN).
The second voice/fax channel is connected to the trunk side of a Key Telephone System (KTS). This
allows an attendent to direct an incoming call to one of the two telephone extensions or to the fax
machine.
The regional office is set up with two analog telephones connected directly to a two voice/fax channel
MultiVOIP. This allows a person in the corporate office to dial out thru the MultiVOIP 400 at the
corporate office and call directly into the person at extension 301.
The MultiVOIP at the marketing office is set up on the trunk side of the PBX (E&M interface) so that
you could dial into the marketing office, seize a trunk, then dial an outside line to make a local call or
connect directly to a telephone extension on the PBX or in this case to the fax machine at extension
6129.
A phone directory database is maintained on one of the MultiVOIPs which is configured as a
“master”. This phone directory is retrieved by the remaining “slave” MultiVOIPs on your V oice Over
IP network.
Each phone number entry corresponds to a MultiVOIP IP address and associated voice/fax channel
number. With this system, you need only update the “master” phone directory when deploying
additional MultiVOIPs to your Voice Over IP network.
8
Phone Directory Data Base
Number Description Channel IP Address
101 Headquarters 1 201.23.122.118
Trunk Ext 4
102 Headquarters 2 201.23.122.118
Trunk Ext 5
103 Headquarters 3 201.23.122.118
Trunk Ext 6
104 Headquarters 4 201.23.122.118
Trunk Ext 7
201 Sales 1 205.24.123.119
KTS 201
202 Sales 2 205.24.123.119
PSTN 202
301 Regional 1 206.25.124.120
301
302 Regional 2 206.25.124.120
302
401 Marketing 1 207.26.125.121
Trunk Ext 9
402 Marketing 2 207.26.125.121
Trunk Ext 10
Chapter 1 - Introduction and Description
From the phone directory data base you can build your VOIP dialing directory. For example, if a
person in our typical VOIP network at the headquarters picked up a telephone (for example extension
4123) and wanted to talk to some one at the Sales office, they would dial one of the four
headquarters extension numbers (4, 5, 6, or 7). It doesn’t make any difference which extension you
choose, because they all get you to the headquarters multiVOIP. A second dial tone is heard, then
you would dial 201 to access channel 1 of the Sales MultiVOIP. This would ring the Key Telephone
System (KTS) at the Sales office. An attendent at the Sales office would then direct your call.
9
MultiVOIP User Guide
Using the same example as above, but calling the Regional office. A person at headquarters would
pick up a telephone and dial say trunk extension 5. This connects channel 2 of the headquarters
MultiVOIP. A second dial tone is heard, then you would dial say 301. The telephone connected to
channel 1 of the Regional office MultiVOIP rings and your voice conservation takes place.
VOIP Dialing Directory
To call from
Headquarters to
Sales Office
Headquarters to
Marketing Office
Headquarters to
Regional Office
Marketing Office
to
Headquarters
Marketing Office
to
Regional Office
Call Process
Pick up telephone and dial a trunk extension
number (e.g., 4, 5, 6, or7).
Second dial tone is generated, dial the Sales
Office MultiVOIP (201).
Attendent connects you to Sales office
extension of called party
Pick up telephone and dial a trunk extension
number (e.g., 4, 5, 6, or7).
Second dial tone is generated, dial the
Marketing Office MultiVOIP (401).
Third dial tone is generated, dial the extension
number of your calling party (6128).
Pick up telephone and dial a trunk extension
number (e.g., 4, 5, 6, or 7).
Second dial tone is generated, dial the
Regional Office MultiVOIP (301).
Pick up telephone and dial a trunk extension
number (e.g., 9 or 10).
Second dial tone is generated, dial the
Headquarters MultiVOIP (101)
Third dial tone is generated, dial extension
number of your calling party (4124).
Pick up telephone and dial a trunk extension
number (e.g., 9 or 10).
Second dial tone is generated, dial the
regional MultiVOIP (301) and telephone rings.
Dialing
Sequence
5
201
5123
6
401
6128
7
301
9
101
4124
10
301
10
Front Panel Description
The front panel contains three groups of LEDs that provide the status of the Ethernet connection,
Voice/Fax channels, and general status of the MultiVOIP. The front panel is shown in Figure 1-3, and
a description of each LED follows.
Figure 1-3. Front Panel
ETHERNET
RCV Receive Data indicator blinks when packets are being received from the local area network.
LNK Link indicator lights when the Ethernet link senses voltage from a concentrator or external
device.
XMT Transmit Data indicator blinks when packets are being transmitted to the local area network.
COL Collision indicator lights when a collision is detected on the Ethernet link.
Chapter 1 - Introduction and Description
VOICE/FAX CHANNEL _
FXS Foreign Exchange Station indicator lights when the voice/fax channel is configured for FXS
operation.
FXO Foreign Exchange Office indicator lights when the voice/fax channel is configured for FXO
operation.
E&M Ear and Mouth indicator lights when the voice/fax channel is configured for E&M operation.
FAX Fax indicator lights when there is fax traffic on the voice/fax channel.
XMT Transmit indicator blinks when voice packets are being transmitted to the local area network.
RCV Receive indicator blinks when voice packets are being received from the local area network.
XSG Transmit Signal indicator lights when the FXS-configured channel is off-hook, the FXO-
configured channel is receiving a ring from the Telco, or the M lead is active on the E&M
configured channel (i.e., the MultiVOIP is receiving a ring from the PBX).
RSG Receive Signal indicator lights when the FXS-configured channel is ringing, the FXO-
configured channel has taken the line off-hook, or the E lead is active on the E&M-configured
channel.
BOOT (BTG)
The BTG indicator lights when the MultiVOIP is booting or downloading setup.
POWER (PWR)
The Power indicator lights when power is applied to the MultiVOIP.
11
MultiVOIP User Guide
Back Panel Description
The cable connections for the MultiVOIP are made at the back panel. Connectors include Power ,
Command Port (RS232), Ethernet (10BASE-T), Voice/Fax Channels (E&M, FXO and FXS). The
cable connectors are shown in Figure 1-4 and defined in the following groups.
VOICE/
FAX
CHANNEL
8
E&M FXO FXS E&M FXO FXS E&M FXO FXS
VOICE/
FAX
CHANNEL
4
CHANNEL 10
CHANNEL 9
Figure 1-4. Back Panel
Power Connector
The Power connector is used to connect the external power supply to the MultiVOIP. The Power
connector is a 7-pin circular DIN connector. A separate power cord is connected to the power supply
and the live AC grounded outlet.
Command Port Connector
VOICE/
FAX
CHANNEL
7
VOICE/
FAX
CHANNEL
3
CHANNEL 8
CHANNEL 7
E&M FXO FXS
CHANNEL 6
CHANNEL 5
VOICE/
FAX
CHANNEL
6
VOICE/
FAX
CHANNEL
2
CHANNEL 4
CHANNEL 3
VOICE/
FAX
CHANNEL
5
VOICE/
FAX
CHANNEL
1
CHANNEL 2 (RS232/V.35)
CHANNEL 1 (RS232/V.35)
10BASET
ETHERNET
COMMAND PORT
EXT. COMPOSITE LINK (RS232/V.35)
INTERNAL
COMPOSITE
LINK
T1 DSU
POWER
MONITOR
XMT RCV
GND
I
O
The Command Port connector is used to configure the MultiVOIP using a PC with a serial port and
running Windows® software. The Command Port connector is a DB-25 female connector.
10Base-T (Ethernet) Connector
The Ethernet 10Base-T connector is used to connect the MultiVOIP to a LAN using unshielded
twisted cable. This connector is a keyed RJ-45 jack.
VOICE/FAX CHANNEL _
The Voice/Fax channel connectors include three options per channel: E&M, FXO and FXS.
E&M - This connector is used if you are connecting VOICE/FAX CHANNEL _ to the E&M trunk on a
PBX. This connector is an RJ-45 jack.
FXO - This connector is used if you are connecting VOICE/FAX CHANNEL _ to the station side of a
PBX. This connector is an RJ-11 jack.
FXS - This connector is used if you are connecting VOICE/F AX CHANNEL _ to a station device, etc.,
an analog telephone, KTS telephone system, or fax machine. This connector is an RJ-11 jack.
12
Specifications
• One 1 Meg by 32 byte at 70 nanosecond SIMM is 4 Mb DRAM
Caution: SIMM speed and size cannot be mixed
• Two Meg of flash memory
Ethernet Port
• Single Ethernet Interface - 10Base-T (twisted pair) keyed RJ-45 connector.
Command Port
• Single 19.2K bps asynchronous Command Port with a DB-25 female connector
Voice/Fax Channel _
• Two RJ-11 jacks (FXO and FXS)
• One RJ-45 jack (E&M)
Electrical/Physical
Chapter 1 - Introduction and Description
• Voltage - 115 VAC (Standard), 240 Volts AC (Optional)
• Frequency - 47 to 63 Hz
• Power Consumption - 18 Watts
• Dimensions - 3.75" high x 17.4" wide x 8" deep
8.9cm high x 44.2cm wide x 20.3cm deep
• Weight - 7.4 pounds (3.4 kg)
13
MultiVOIP User Guide
14
Chapter 2 - Installation
MultiVOIP User Guide
Installing Your MultiVOIP
The basic steps of installing your MultiVOIP network involve unpacking the units, connecting the
cables, and configuring the units using the included management software (MultiVOIP Configuration).
The recommended installation process includes three phases that, when completed, result in a fully
functional Voice Over IP network. A general description of each phase is provided below, and detailed
instructions follow throughout the rest of this section.
Phase 1: Configure and Install your Master MultiVOIP
As the first step, the VOIP administrator configures the MultiVOIP designated as the “Master” unit.
This includes the assignment of a unique LAN IP address, subnetwork mask, and Gateway IP
address, as well as the selection of appropriate channel interface type for each of the Voice/Fax
channels. Once all connections have been made, the VOIP administrator configures the unit and
builds the Phone Directory Database that will reside with the Master unit.
Phase 2: Configure your Slave MultiVOIP(s)
Once Phase 1 has been completed, the administrator moves on to configure the MultiVOIP(s)
designated as “Slave” units. The Slave units can be another MVP 400 or MVP 800 unit or a
MultiVOIP series. Again, unique LAN IP addresses, subnetwork masks, and Gateway IP addresses
are assigned, and each Voice/Fax channel is configured for the appropriate channel interface type.
When this is done, the Phone Directory Database option is set to Slave, and the IP address of the
Master MultiVOIP is entered. Once all slave units are configured, the process moves on to Phase 3.
Phase 3: Deploy the VOIP Network
The final phase of installation is deployment of the network. Through the first two phases, the VOIP
administrator controls configuration, so when the Slave MultiVOIPs are sent to their remote sites, the
remote site administrators need only to connect the units to their LAN and telephone equipment. A full
Phone Directory Database (supplied by the Master MultiVOIP) will be loaded into their unit within
minutes of being connected and powered up.
The final task of the VOIP Administrator is to develop the VOIP Dialing Directory based on the Phone
Directory Database and telephone numbers of the interfacing telephone equipment. Now, a VOIP
User can call any person on the VOIP network.
Safety Warning Telecom
1. Never install telephone wiring during a lighting storm.
2. Never install telephone jacks in wet locations unless the jack is specifically designed for wet
locations.
3. This product is to be used with UL and cUL listed computers.
4. Never touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.
5. Use caution when installing or modifying telephone lines.
6. Avaoid using a telephone (other than a cordless type) during an electrical storm. There may
be a remote rist of electrical shock from lighting.
7. Do not use the telephone to report a gas leak in the vicinity of the leak.
8. To reduct the risk of fire, use only No. 26 AWG or larger telecommunications line cord.
16
Unpacking Your MultiVOIP
Remove all items from the box.
Chapter 2 - Installation
Figure 2-1. Unpacking
Safety Warnings
A lithium battery on the voice/fax channel board provides backup power for the time keeping
capability. The battery has an estimated life expectancy of ten years.
When the battery starts to weaken, the date and time may be incorrect. If the battery fails, the board
must be sent back to Multi-Tech Sytems for battery replacement.
The E&M, FXS, and Ethernet ports are not designed to be connected to a Public Telecommunication
Network.
Caution
Danger of explosion if battery is incorrectly replaced.
17
MultiVOIP User Guide
Phase 1: Cabling Procedure
Phase 1 cabling involves connecting the master MultiVOIP to your LAN and telephone equipment.
1 If you are connecting any Voice/Fax Channel to an E&M trunk other than type 2, perform the
E&M Jumper Block Positioning procedure before connecting power to the unit.
2 Connect one end of the power supply to a live AC outlet and connect the other end to the
MultiVOIP as shown in Figure 2-2. The power connector is a 7-pin circular DIN connector.
VOICE/
FAX
CHANNEL
8
VOICE/
FAX
CHANNEL
4
VOICE/
FAX
CHANNEL
7
E&M FXO FXS E&M FXO FXS E&M FXO FXS
VOICE/
FAX
CHANNEL
3
CHANNEL 10
CHANNEL 8
CHANNEL 9
CHANNEL 7
VOICE/
FAX
CHANNEL
6
E&M FXO FXS
VOICE/
FAX
CHANNEL
2
CHANNEL 6
CHANNEL 4
CHANNEL 5
CHANNEL 3
Voice/Fax Channel 1 - 8
Connections
E&M
FXS
FXO
FXSE&M
FXO
VOICE/
FAX
CHANNEL
5
VOICE/
FAX
CHANNEL
1
CHANNEL 2 (RS232/V.35)
CHANNEL 1 (RS232/V.35)
10BASET
ETHERNET
COMMAND PORT
EXT. COMPOSITE LINK (RS232/V.35)
INTERNAL
COMPOSITE
LINK
MONITOR
XMT RCV
T1 DSU
GND
I
POWER
O
Power Connection
Command Port Connection
PSTN
Ethernet Connection
Figure 2-2. Cable Connections
3 Connect the MultiVOIP to a PC by using the DB-25 (male) to DB-9 (female) cable provided in
your unit. Plug the DB-25 end of the cable into the Command port of the MultiVOIP and the
other end into the PC serial port. See Figure 2-2.
4 Connect a network cable to the ETHERNET 10BASET connector on the back of the
MultiVOIP. Connect the other end of the cable to your network.
5 If you are connecting a station device (e.g., analog telephone, fax machine, or Key Telephone
System (KTS) to your MultiVOIP, connect one end of an RJ11 phone cord to the Voice/Fax
Channel 1 FXS connector on the back of the MultiVOIP and the other end to the station
device.
18
If you are connecting the station side of a telephone switch (PBX) to your MultiVOIP, connect
one end of an RJ1 1 phone cord to the Voice/Fax Channel 1 FXO connector on the back of
the MultiVOIP and the other end to the phone jack.
If you are connecting an E&M trunk from a telephone switch to your MultiVOIP, connect one
end of an RJ45 phone cord to the Voice/Fax Channel 1 E&M connector on the back of the
MultiVOIP and the other end to the trunk. Refer to Appendix B for E&M cabling pinout.
If you are connecting to an E&M trunk, you need ensure that the E&M trunk jumper is in the
correct position for the E&M type trunk. The default E&M jumper position is E&M type 2. To
change the E&M jumper position, perform the E&M jumper block positioning procedure.
6 Repeat the above step to connect the remaining telephone equipment to each Voice/Fax
Channel on your MultiVOIP.
7 Turn on power to the MultiVOIP by placing the ON/OFF switch on the back panel to the ON
position. Wait for the BTG LED on the MultiVOIP to go OFF before proceeding. This may
take a couple of minutes to go OFF.
Proceed to the next section to load the MultiVOIP software.
Chapter 2 - Installation
E&M Jumper Block Positioning Procedure
A jumper block exists for each voice/fax channel. The jumper block is to the right of each set of
channel jacks. The jumper block contains 8-pairs of pins. The jumper plug fits over three pairs of
pins on the jumper block. The E&M type number is labeled on the pc board. The jumper plug needs
to be centered on the E&M type number. Perform the following procedure to change E&M jumper
position.
1 Ensure that power is removed from the MultiVOIP
2 Remove the front panel by loosening the two Phillips quarter turn screws.
3 Slide the top cover back off the chassis to expose the rear panel.
4 To change a jumper position, lift the jumper plug up off the jumper block and move to the new
position, ensuring that the center jumper is centered on the E&M type number.
2 (Default)
1,3
4
5
Figure 2-3. E&M Jumper Block
5 Change the jumper position for each voice/fax channel that is connecting to an E&M trunk
that is not a type 2. If you have two voice/fax channel boards in your unit and you need to
change the jumpers on the second board, remove the six screws from the top board and
disconnect the ribbon cable from the top board.
6 Slide the top cover back on to the chassis.
7 Replace the front panel and secure it by tightening the two Phillips quarter turn screws.
8 Return to your Phase 1 Cabling Procedure.
19
MultiVOIP User Guide
20
Chapter 3 - Software Loading and Configuration
MultiVOIP User Guide
Phase 1: Configuring Your Master MultiVOIP
The following software loading procedure does not provide every screen or option in the loading
process. The assumption is that a technical person is doing the installation and that a thorough
knowledge of Windows and the software loading process is understood. Additional information on
the MultiVOIP software is provided in the User Guide supplied with
your MultiVOIP.
If you are installing a MultiVOIP behind a firewall, you need to add the following UDP ports to your
firewall.
Q.931 Signaling, Ch1[900] Q.931 Signaling, Ch2 [902]
Q.931 Signaling, Ch3[904] Q.931 Signaling, Ch4 [906]
Q.931 Signaling, Ch5[908] Q.931 Signaling, Ch6 [910]
Q.931 Signaling, Ch7[912] Q.931 Signaling, Ch8 [914]
Status [5000]
Ch1 RTP [5004] Ch1 RTCP [5005]
Ch2 RTP[5006] Ch2 RTCP [5007]
Ch3 RTP[5008] Ch3 RTCP [5009]
Ch4 RTP[5010] Ch4 RTCP [5011]
Ch5 RTP[5012] Ch5 RTCP [5013]
Ch6 RTP[5014] Ch6 RTCP [5015]
Ch7 RTP[5016] Ch7 RTCP [5017]
Ch8 RTP[5018] Ch8 RTCP [5019]
Refer to your firewall user documentation to enter and open these ports.
1 Run Windows on the PC connected to the Command Port.
2 Insert the MultiVOIP diskette labeled Disk 1 into the disk drive on the PC connected to the
Command port.
3 Win3.1 users - in Program Manager, click File | Run. In the Run dialog box, type a:\setup
or b:\setup (depending on the location of your floppy disk drive) in the Command Line field
and then click OK.
Win95/NT users - click Start | Run. In the Run dialog box click on the down arrow and
choose a:\setup or b:\setup (depending on the location of your floppy disk drive) and in the
Command Line field and then click OK.
4 The Welcome screen is displayed.
22
Click Next to continue.
Chapter 3 - Software Loading and Configuration
5 Follow the on-screen instructions to install your MultiVOIP software.
You may choose the Destination Location of your MultiVOIP software or you can choose to
select the default destination by clicking Next.
If you click Browse, you can choose from several folders. It is recommended to choose the
default destination.
6 The following dialog box selects the COM port of your PC connected to the Command port of
the MultiVOIP. From the Select Port window, click on the down arrow and choose the COM
port of your PC.
Click OK to continue.
7 The Setup Complete dialog is displayed.
Click Finish to continue.
8 The following message is displayed:
Click Yes to continue.
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MultiVOIP User Guide
9 The Default Setup dialog box is displayed.
Click YES to continue.
10 The IP Protocol Default Setup dialog box is displayed.
The default Frame T ype is TYPE_II. If this does not match your IP network, change the Frame
Type by clicking on the drop down box. The Frame Type choices are TYPE_II and SNAP.
1 1 In the Ethernet group, enter the IP Address, Subnet Mask, and Gateway Address, unique
to your IP LAN, in the corresponding fields.
The IP address is your unique LAN IP address, and the Gateway address is the IP address of
the device connected to the Internet/Intranet.
Click OK when you are finished.
12 The Channel Setup dialog box is displayed. The Channel Setup dialog boxes define the
channel interface, voice coder, fax parameters, and regional telephone parameters for each
channel.
Configure each channel for the type of interface you are connecting to. The Interface tab
defaults to channel 1 in the Select Channel group. To change the channel number, click on
the down arrow for the Select Channel and a drop down menu appears with all the channels
displayed. Highlight the channel number you want to configure.
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13 The Interface group defaults to FXS (Loop Start). Select the interface option to correspond
to the interface type being connected to the Voice/Fax connector on the back panel of the
MultiVOIP.
If you are connecting a station device, e.g., analog telephone, fax machine, or KTS telephone
system to the Voice/Fax connector on the back of the unit, the majority of the time the FXS
(Loop Start) will be the correct Interface option.
Chapter 3 - Software Loading and Configuration
If your station device uses ground start, then chose FXS (Ground Start) option. Refer to the
device’s user documentation.
If you are using an extension from your PBX, then chose FXO option. Check with your in-
house telephone personnel to verify connection type.
If you are connecting to a trunk on your PBX, then chose E&M option.
If you chose an FXO interface, then the Dialing Options Regeneration group is enabled.
Check with your local in-house telephone personnel to verify whether your local PBX dial
signaling is Pulse or tone (DTMF). Set the Regeneration option accordingly .
For FXO-to-FXO communications, you can enable a specific type of FXO Disconnect -- either
current loss, tone detection, or silence detection. (Check with your in-house phone
personnel to verify the preferred type of disconnect to use.) For tone detection, you can
select from drop-down lists either one or two tones that will cause the line to be
disconnected; the person hanging up a call must then hit the key(s) that will produce those
tones. For silence detection, select One Way or Two Way, then set the timer for the
number of seconds of silence before disconnect. Note: the default value of 15 seconds may
be shorter than desired for your application.
If you choose the E&M interface, then the E&M Options group is enabled. Check with your
local in-house phone personnel to determine if the signaling is Dial T one or Wink and if the
connection is 2-wire or 4-wire. If Wink signaling is used, then the Wink Timer is enabled
with a default of 250 milliseconds. The range of the Wink T imer is from 100 to 350
milliseconds. Consult with your local in-house phone personnel for this timer setting.
If you want to dedicate a local voice/fax channel to a remote voice/fax channel (so you will
not have to dial the remote channel), click the Auto Call Enable option in the Auto Call
group. Then enter the appropriate phone number in the Phone Number field.
Note: After configuring a given channel, you can copy that channel’ s configuration to any
other channel by clicking the Copy button. Everything on the Interface tab will be copied to
the other channel.
14 Repeat the above step to configure the interface type for each voice/fax channel.
15 The Voice/Fax tab displays the parameters for the voice coder , faxing, DTMF gain, billing
charges for inbound and/or outbound calls, password authentication on inbound and/or
outbound calls, and auto disconnect which limits call duration.
16 T o change the voice coder, first select the channel by clicking the Select Channel down
arrow and highlighting the channel number, then click the Voice Coder down arrow and
highlight your new voice coder entry .
If you changed the voice coder, ensure that the same voice coder is used on the voice/fax
channel you are calling; otherwise, you will always get a busy signal.
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MultiVOIP User Guide
17 If you selected the FXO interface and are using touchtone dialing, you can set up the DTMF
gain (or output level in decibels - dB) for the higher and lower frequency groups of the DTMF
tone pair. Make your selections in the drop-down lists in the DTMF Gain group.
Note: Only change the DTMF gain under the direction of Multi-Tech Technical Support
supervision.
18 The Fax group enables you to send and receive faxes on the selected voice/fax channel. You
can set the maximum baud rate for faxes in the drop-down list in the Fax group. If you do not
plan to send or receive faxes on a given voice/fax channel, you can disable faxes in the Fax
group.
19 You can set up billing options for inbound and/or outbound calls by checking them in the
Billing Options group and then typing in the charge in cents per x seconds.
20 Password protection can be enabled for outbound and/or inbound calls on the selected voice/
fax channel. If you enable password Authentication on inbound or outbound calls, you need
to also enter a password of up to 14 numeric characters in the Password field.
21 The Automatic Disconnect option limits call duration to the number of seconds entered in
the Timer: (sec) field. The default value of 180 seconds can be changed to any other value
up to 65,535 (roughly 18.2 hours).
Note: After configuring a given channel, you can copy that channel’ s configuration to any
other channel by clicking the Copy button. Everything on the Voice/Fax tab will be copied to
the other channel.
If your country/region is not the default USA, click the Regional tab and proceed to step 22;
otherwise, proceed to step 23 to begin building your phone directory database.
22 T o change the call progress signaling for your Country/Region, click on the down arrow and
highlight your specific country or region.
The Tone Pairs parameters change per your choice. Click OK button to continue to building
your phone directory database.
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Chapter 3 - Software Loading and Configuration
23 The Phone Directory Database dialog box is displayed. Y ou will build your personalized
VOIP Phone Directory Database in the following steps.
A MultiVOIP configured as a Master will contain the master data base. The master database
ties the VOIP Phone Number to the IP address of the MultiVOIP and to the Voice/Fax
Channel on the MultiVOIP. The phone directory data base provides the path to connect all
the MultiVOIPs in your Voice Over IP network. This database is downloaded to each slave
database as it comes on-line.
24 Click Add (+) and begin building your phone directory database. The Add/Edit Phone Entry
dialog box is displayed.
In the Station Information group, enter the unique phone number of the local device
connected to Channel 1 in the Phone Number field (for example, telephone number 101).
25 The Description field is optional, but can be useful in associating the channel to the
extension. If you wish, enter a description of your local phone number. This description serves
to identify the phone number you entered in the previous step (for example, “Jerry’s Desk”).
26 The Permit Hunting option enables the answering unit to roll over to a second channel if the
first channel is busy. Click Permit Hunting if you want the calls to roll over to a second voice/
fax channel.
Note: The Master MultiVOIP must have a static IP address that the remote MultiVOIP can
reference to obtain a downloaded copy of the master phone directory database.
27 In the MultiVOIP Identification group, enter the IP address of the Master MultiVOIP in the IP
Address field. For example, 204.22.122.1 18. Then obtain the 12-digit Node ID#
(0008005xxxxx) from the ID plate on the back panel of the MultiVOIP and enter this number
in the Ethernet Node ID field. If the ID plate is missing or damaged, you can also Telnet to
the MultiVOIP and, on the MultiVOIP Telnet Server menu enter 1 to advance to the Main
Menu, then enter 3 for System Information where item 1 is the Ethernet Port Address you
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