Multitech MVP 200 User Guide

Download

Voice / Fax over IP Networks

Standalone Voice/IP Gateway

Model MVP200

Quick Start Guide

82098175 Revision A

MultiVOIP 200 (Model MVP200)

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

Record of Revisions

Revision Description

A Initial Release; covers software version 2.01. (5/5/99)

Patents

This Product is covered by one or more of the following U.S. Patent Numbers:

5.452.289; 5.453.986

Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo. Windows is a registered trademark of Microsoft.

5.301.274; 5.309.562; 5.355.365; 5.355.653;

. Other Patents Pending.

TRADEMARK

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112

(612) 785-3500 or (800) 328-9717

Fax 612-785-9874

Tech Support (800) 972-2439

Fax-Back (612) 717-5888

http://www.multitech.com

Contents

Introduction ................................................................................... 4

Related Documentation................................................................. 5

MultiVOIP Application.................................................................... 6

Installing Y our MultiVOIP............................................................... 8

Unpacking Y our MultiVOIP.......................................................... 10

Safety Warnings.......................................................................... 10

Cabling Y our MultiVOIP................................................................11

Cabling Procedure .................................................................1 1

E&M Jumper Block Positioning Procedure ................................. 13

Phase 1: Configuring Your Master MultiVOIP ............................. 14

Software Loading .................................................................. 14

Phase 2: Configure Your Slave MultiVOIPs ................................ 30

Phase 3: Deploy the VOIP Network ........................................... 39

Limited Warranty ......................................................................... 42

Technical Support........................................................................ 43

FCC Declaration.......................................................................... 44

iii

MultiVOIP Quick Start Guide

Introduction

Welcome to Multi-Tech's new stand-alone Voice/IP Gateway, the

MultiVOIP, model MVP200. The MultiVOIP allows analog voice

and fax communication over an IP network. Multi-Tech’s new

voice/fax gateway technology allows voice and fax

communication to ride, with no additional expense, over your

existing IP network, which has traditionally been data-only . To

access this free voice and fax communication, all you have to do

is connect the MultiVOIP to your telephone equipment, and then

to your existing Internet connection. Once configured, the

MultiVOIP then allows voice and fax to travel down the same path

as your traditional data communications.

The MVP200 has two independent voice/fax channels (each with

three voice/fax interfaces), a 10 Mbps Ethernet LAN interface,

and a command port for configuration.

System management is provided through the command port

using bundled Windows® software which provides easy-to-use

configuration menus and a comprehensive on-line Help

system.

Figure 1. MultiVOIP

Introduction

MultiVOIP Application

In a typical MultiVOIP application, two or more MultiVOIPs are

deployed at various sites on the Internet. Each MultiVOIP is

assigned a static IP address that must be accessible from the

Internet.

Hub Hub

Router

IP Address

204.22.122.XXX

LAN LAN

RouterInternet

IP Address

204.56.39.XXX

Figure 2. Existing IP Network

When you have an existing network, all you have to do is

connect the MultiVOIP into your network, assign a specific

static IP address for the MultiVOIP, and then build your

personalized phone directory to communicate between

MultiVOIPs.

#101

Master MultiVOIP

IP Address

204.22.122.118

IP Address

Hub Hub

204.22.122.XXX

Router

Router IP Address

204.22.122.1

LAN LAN

Slave MultiVOIP

IP Address

204.56.39.XXX

RouterInternet

Router IP Address

204.56.39.10

#201

Channel 1Channel 1

Figure 3. Add MultiVOIPs to Existing IP Network

Introduction

A phone directory is maintained on one of the MultiVOIPs

which is configured as a “master.” This phone directory is

retrieved by the remaining “slave” MultiVOIPs on your IP

network.

Phone Book

# IP Address Channel Interface

101 204.22.122.118 1 FXS

201 202.56.39.100 1 FXS

Each phone number entry corresponds to a MultiVOIP’s IP

address and associated voice/fax channel number. With this

system, you need only update the “master” phone directory

when deploying additional MultiVOIPs to your IP network.

In the example application where analog telephones are

directly attached to the voice/fax channels; the user simply

picks up the attached phone and dials the extension of another

MultiVOIP. The phone on the remote MultiVOIP will ring and, if

answered, a conversation can take place.

MultiVOIP Quick Start Guide

Installing Your MultiVOIP

The basic steps of installing your MultiVOIP network involve

unpacking the units, connecting the cables, and configuring

the units using the included management software (MultiVOIP

Configuration). The recommended installation process

includes three phases that, when completed, result in a fully

functional Voice Over IP network. A general description of

each phase is provided below, and detailed instructions follow

throughout the rest of this section.

Phase 1: Configure and Install Your Master MultiVOIP

As the first step, the VOIP administrator configures the

MultiVOIP designated as the “Master” unit. This includes the

assignment of a unique LAN IP address, subnet mask, and

Gateway IP address; as well as the selection of appropriate

channel interface type for each of the Voice/Fax channels.

Once all connections have been made, the VOIP administrator

configures the unit and builds the Phone Directory Database

that will reside with the Master unit.

Phase 2: Configure Your Slave MultiVOIP(s)

Once Phase 1 has been completed, the administrator moves

on to configure the MultiVOIP(s) designated as “Slave” units.

Again, unique LAN IP addresses, subnet masks, and Gateway

IP addresses are assigned, and each V oice/Fax channel is

configured for the appropriate channel interface type. When

this is done, the Phone Directory Database option is set to

Slave, and the IP address of the Master MultiVOIP is entered.

Once all Slave units are configured, the process moves on to

Phase 3.

Phase 3: Deploy the VOIP Network

The final phase of the installation is deployment of the

network. Through the first two phases, the VOIP administrator

controls configuration, so when the Slave MultiVOIPs are sent

to their remote sites, the remote site administrators need only

to connect the units to their LAN and telephone equipment. A

Cabling

full Phone Directory Database (supplied by the Master

MultiVOIP) will be loaded into their unit within minutes of being

connected and powered up.

The final task of the VOIP Administrator is to develop the VOIP

Dialing Directory based on the Phone Directory Database and

telephone numbers of the interfacing telephone equipment; at

which point, a VOIP user can call any person on the VOIP

network.

MultiVOIP Quick Start Guide

Unpacking Your MultiVOIP

Remove all items from the box (See Figure 4).

MADE IN U.S.A

Figure 4. Unpacking

Safety Warnings

Caution: Danger of explosion if battery is incorrectly replaced.

A lithium battery on the voice/fax channel board provides

backup power for the time keeping capability . The battery has

an estimated life expectancy of ten years.

When the battery starts to weaken, the date and time may be

incorrect. If the battery fails, the board must be sent back to

Multi-Tech Systems for battery replacement.

The E&M, FXS, and Ethernet ports are not designed to be

connected to a Public Telecommunication Network.

Cabling Your MultiVOIP

Cabling your MultiVOIP involves making the proper Power ,

Command Port, phone system, and Internet connections.

Figure 5 shows the back panel connectors and the associated

cable connections. The following paragraph details the steps

necessary for cabling your MultiVOIP.

Note: Before starting to cable your MultiVOIP, perform the

E&M Jumper Block Positioning Procedure if either voice/ fax channel (1 or 2) will be connected to an E&M trunk that is a Type 1,3,4, or 5 rather than a Type 2 (the default).

Cabling Procedure

1 Connect the power supply to a live AC outlet, then

connect it to the MultiVOIP as shown in Figure 5. The power connector is a 7-pin circular DIN connector.

Cabling

PSTN

Voice/Fax Channel 1

E&M FXS FXO

Voice/Fax Channel 1 & 2 Connections

E&M FXO

PBX

Voice/Fax Channel 2

FXS

FXO FXS E&M

Ethernet RS232

Command

10Base-T

Power

Power Connection

Command Port Connection

Network Connection

Hub

Figure 5. Cable Connections

2 Connect the MultiVOIP to a PC using the RJ-45 to DB9

(female) cable provided with your unit. Plug the RJ-45 end of the cable into the Command port of the MultiVOIP and connect the other end to the PC serial port you’re using. See Figure 5.

MultiVOIP Quick Start Guide

3 Connect a network cable to the Ethernet 10Base-T

connector on the back of the MultiVOIP. Connect the other end of the cable to your network.

4 If you are connecting a station device (e.g., analog

telephone, fax machine, or Key Telephone System (KTS) to your MultiVOIP, connect the smaller end of a special adapter cable (supplied) to the V oice/Fax Channel 1 FXS connector on the back of the MultiVOIP and the other end to the station device.

If you are connecting a PBX extension to your MultiVOIP, connect the smaller end of a special adapter cable (supplied) to the V oice/Fax Channel 1 FXO connector on the back of the MultiVOIP and the other end to the PBX extension.

If you are connecting an E&M trunk from a telephone switch to your MultiVOIP, connect one end of an RJ-45 phone cord to the V oice/Fax Channel 1 E&M connector on the back of the MultiVOIP and the other end to the trunk.

If you are connecting to an E&M trunk, you need to ensure that the E&M trunk jumper is in the correct position for the E&M type trunk. The default E&M jumper position is E&M type 2. To change the E&M jumper position, perform the E&M jumper block positioning procedure.

5 Repeat the above step to connect the remaining telephone

equipment to each Voice/Fax Channel on your MultiVOIP.

6 Turn on power to the MultiVOIP by setting the power

switch on the back panel to the 1 (up, On) position. Wait for the Boot LED on the MultiVOIP to go Off before proceeding. This may take a couple of minutes.

Proceed to the Software Loading section to load the MultiVOIP

software.

Software Installation

E&M Jumper Block Positioning Procedure

Each voice/fax channel on the MultiVOIP has a separate E&M

jumper block, located near the jacks on the back panel of the

MultiVOIP. Each jumper block has 8 pairs of pins with a jumper

plug on three adjacent pairs of pins. The jumper plug must be

centered on the E&M type number (see Figure 6) that

matches the E&M connection for that channel. Perform the

following procedure if you need to move the E&M jumper block

from its default (Type 2) position.

1 Ensure that the external power supply is disconnected

from the MultiVOIP.

2 Turn the MultiVOIP upside down and remove the cabinet

mounting screw at the center back of the cabinet.

3 Turn the MultiVOIP right side up, then slide the base out

the rear of the cabinet. Note: To change a jumper position, lift the jumper plug up

off the jumper block, then move it to the new position, ensuring that the middle jumper of the jumper block is centered on the E&M type number (1,3; 4; or 5) as shown on Figure 6.

Back Panel Connectors

Channel 2

Note: Markings do not appear on board.

Channel 1

Figure 6. E&M Jumper Block Positions

Jumper Blocks In Position 2 (Default)

1,3

Alternate Positions

MultiVOIP Quick Start Guide

Phase 1: Configuring Your Master MultiVOIP

Configuring your Master MultiVOIP involves software loading

and configuration.

Software Loading

The software loading procedure does not provide every screen

or option in the loading process. It is assumed that a technical

person with a thorough knowledge of Windows and the

software loading process is performing the installation.

Additional information on the MultiVOIP software is provided in

the User Guide supplied with your MultiVOIP.

If you are installing a MultiVOIP behind a firewall, you need to

add the following UDP ports to your firewall.

Q.931 Signaling, Ch1 [900] Q.931 Signaling, Ch2 [902]

Status [5000]

Ch1 RTP [5004] Ch1 RTCP [5005]

Ch2 RTP [5006] Ch2 RTCP [5007]

Refer to your firewall user documentation to enter and open

these ports.

1 Run Windows on the PC connected to the MultiVOIP.

2 Insert the MultiVOIP diskette labeled Disk 1 into the disk

drive on the PC connected to the MultiVOIP.

Win3.1 users

the Run dialog box, type a:\setup or b:\setup (depending on the location of your floppy disk drive) in the Command Line field and then click OK.

Win95/98/NT users

box click the down arrow and choose a:\setup or b:\setup (depending on the location of your floppy disk drive), then click OK.

- in Program Manager, click File | Run. In

- click Start | Run. In the Run dialog

Configure Master MultiVOIP

4 The MultiVOIP Setup welcome screen is displayed.

Press Enter or click Next> to continue.

5 Follow the on-screen instructions to install your MultiVOIP

software.

MultiVOIP Quick Start Guide

6 The following dialog box selects the COM port of your PC

connected to the Command port of the MultiVOIP. From the Select Port drop-down list, choose the COM port of your PC.

Click OK to continue.

7 The Setup Complete dialog is displayed.

Click Finish to continue.

Configure Master MultiVOIP

8 The following message is displayed:

Click Yes to continue.

9 The following dialog box is displayed.

Click YES to continue.

10 The IP Protocol Default Setup dialog box is displayed.

The default Frame T ype is TYPE_II. If this does not match your IP network, change the Frame Type by clicking the drop-down arrow and selecting SNAP. The available Frame Type choices are TYPE_II and SNAP.

MultiVOIP Quick Start Guide

1 1 In the Ethernet group, enter your unique LAN IP address in

the IP Address field, then enter the Subnet Mask and Gateway Address for your LAN in the corresponding fields.

The IP address is your unique LAN IP address, and the Gateway address is the IP address of the device connecting your MultiVOIP to the Internet.

Click OK when you are finished.

12 The Channel Setup dialog box is displayed. Its three tabs

are used to define the voice/fax channel interface, voice coder, fax parameters, and regional phone parameters (tone pairs) for each channel.

Configure each channel for the type of interface you are connecting to. The Interface tab defaults to Channel 1 in the Select Channel field. To change the channel number, click the drop-down arrow and the list of channels is displayed. Highlight the channel you want to configure.

Configure Master MultiVOIP

13 The Interface group defaults to FXS (Loop Start). Select

the interface option that corresponds to the interface type being connected to the Voice/Fax Channel 1 jack on the back panel of the MultiVOIP.

If you are connected to a station device; e.g., an analog

telephone, fax machine, or KTS telephone system to the Voice/Fax connector on the back of the unit, FXS (Loop Start) will likely be the correct Interface option.

If the station device uses ground start, then choose the

FXS (Ground Start) option. Refer to the device’s user documentation.

If you are using an analog extension from your PBX, then

choose the FXO option. Check with your in-house phone personnel to verify the connection type.

If you are connecting to an analog trunk on your PBX, then

choose the E&M option.

If you choose the FXO interface, the Dialing Options

Regeneration group is enabled. Check with your local inhouse phone personnel to verify whether your local PBX dial signaling is Pulse or tone (DTMF). Then, set the Regeneration option accordingly .

For FXO-to-FXO communications, you can enable a

specific type of FXO Disconnect -- either current loss, tone detection, or silence detection. (Check with your in-house phone personnel to verify the preferred type of disconnect to use.) For tone detection, you can select from drop-down lists either one or two tones that will cause the line to be disconnected; the person hanging up a call must then hit the key(s) that will produce those tones. For silence detection, select One Way or Two Way, then set the timer for the number of seconds of silence before disconnect. Note: the default value of 15 seconds may be shorter than desired for your application.

MultiVOIP Quick Start Guide

If you choose the E&M interface, then the E&M Options

group is enabled. Check with your local in-house phone personnel to determine if the signaling is Dial T one or Wink and if the connection is 2-wire or 4-wire. If Wink signaling is used, then the Wink Timer is enabled with a default of 250 milliseconds. The range of the Wink T imer is from 100 to 350 milliseconds. Consult with your local inhouse phone personnel for this timer setting.

If you want to dedicate a local voice/fax channel to a

remote voice/fax channel (so you will not have to dial the remote channel), click the Auto Call Enable option in the Auto Call group. Then enter the appropriate phone number in the Phone Number field.

Note: After configuring a given channel (1 or 2), you can

copy that channel’s configuration to the other channel by clicking the Copy button. Everything on the Interface tab will be copied to the other channel.

14 Repeat the above step to configure the interface type for

voice/fax channel 2.

15 The Voice/Fax tab displays the parameters for the voice

coder, faxing, DTMF gain, billing charges for inbound and/ or outbound calls, password authentication on inbound and/or outbound calls, and auto disconnect which limits call duration.

16 To change the voice coder, first select the channel by

clicking the Select Channel down arrow and highlighting the channel number, then click the Voice Coder down arrow and highlight your new voice coder entry .

Configure Master MultiVOIP

If you changed the voice coder, ensure that the same

voice coder is used on the voice/fax channel you are calling; otherwise, you will always get a busy signal.

17 If you selected the FXO interface and are using touchtone

dialing, you can set up the DTMF gain (or output level in decibels - dB) for the higher and lower frequency groups of the DTMF tone pair. Make your selections in the dropdown lists in the DTMF Gain group.

Note: Only change the DTMF gain under the direction of

Multi-Tech T echnical Support supervision.

18 The Fax group enables you to send and receive faxes on

the selected voice/fax channel. You can set the maximum baud rate for faxes in the drop-down list in the Fax group. If you do not plan to send or receive faxes on a given voice/fax channel, you can disable faxes in the Fax group.

MultiVOIP Quick Start Guide

19 You can set up billing options for inbound and/or outbound

calls by checking them in the Billing Options group and then typing in the charge in cents per x seconds.

20 Password protection can be enabled for outbound and/or

inbound calls on the selected voice/fax channel. If you enable password Authentication on inbound or outbound calls, you need to also enter a password of up to 14 numeric characters in the Password field.

21 The Automatic Disconnect option limits call duration to

the number of seconds entered in the Timer: (sec) field. The default value of 15 seconds can be changed to any other value up to 65,535 (roughly 18.2 hours).

Note: After configuring a given channel (1 or 2), you can

copy that channel’s configuration to the other channel by clicking the Copy button. Everything on the Voice/Fax tab will be copied to the other channel.

If your country/region is not the default USA, click the

Regional tab and proceed to step 22; otherwise, proceed to step 23 to begin building your phone directory database.

22 To change the Tone Pairs on the Regional tab, click the

Country/Region down arrow and highlight your specific country or region.

Configure Master MultiVOIP

The T one Pairs group parameters change per your

choice. Click OK when finished. Proceed to step 23 to begin building your phone directory database.

23 The Phone Directory Database dialog box is displayed.

You will build your personalized MultiVOIP Phone Directory in the following steps.

The MultiVOIP configured as a “Master” will contain the master database. The master database has the phone numbers of all the MultiVOIP’s available for communication on an IP network. This database is downloaded to each Slave MultiVOIP as it comes online.

Click Add (+) to begin building your phone directory database.

MultiVOIP Quick Start Guide

24 The Add/Edit Phone Entry dialog is displayed.

In the Station Information group, enter the unique phone number of the local device connected to Channel 1 in the Phone Number field (for example phone number 101).

25 The Description field is optional, but can be useful in

associating the channel to the extension. If you wish, enter a description of your local phone number. This description serves to identify the phone number you entered in the previous step (for example, “Jerry’s Desk”).

26 The Permit Hunting option enables the answering unit to

roll over to a second channel if the first channel is busy . Click Permit Hunting if you want the calls to roll over to a second voice/fax channel.

Note: The Master MultiVOIP address that the remote MultiVOIP can reference to obtain a downloaded copy of the master phone directory database.

must

have a static IP

Configure Master MultiVOIP

27 In the MultiVOIP Identification group, enter the IP

address of the Master MultiVOIP in the IP Address field. For example, 204.22.122.1 18. Then obtain the 12-digit Node ID# (0008005xxxxx) from the ID plate on the back panel of the MultiVOIP and enter this number in the Ethernet Node ID field. If the ID plate is missing or damaged, you can also Telnet to the MultiVOIP and, on the MultiVOIP Telnet Server menu enter 1 to advance to the Main Menu, then enter 3 for System Information where item 1 is the Ethernet Port Address you want to enter in the Ethernet Node ID field.

MultiVOIP Quick Start Guide

28 Click OK and you are returned to the Phone Directory

Database dialog box, which now includes phone number

101 with its IP address, channel number and description.

29 Click Add (+) and the Add/Edit Phone Entry dialog box is

displayed again.

30 Enter the phone number for the remote MultiVOIP in the

Station Information group Phone Number field. For example, 201.

31 Click the Description field and enter a description for the

remote MultiVOIP phone number for Channel 1. For example, “Hari’s Office.”

Note: If the remote MultiVOIP is located behind a proxy server that uses a dynamically assigned IP address, select Dynamic ( Address field blank. The Master MultiVOIP will address when it is contacted by the remote MultiVOIP.

disabling

Static IP Address) and leave the IP

learn

the IP

Configure Master MultiVOIP

32 Enter the IP address of the remote MultiVOIP in the IP

Address field in the MultiVOIP Identification group. For

example, 202.56.39.100.

33 Click OK and you are returned to the Phone Directory

Database dialog box, which now includes the second number and related information in the Phone Number list.

Note: If only Channel 1 is active, you must enter two phone numbers. The first number will be the local MultiVOIP phone number for Channel 1, and the second number will be the remote MultiVOIP phone number for Channel 1.

MultiVOIP Quick Start Guide

If both Channels 1 and 2 are active, four phone numbers will have to entered.

34 When you have finished, click OK to download the setup

configuration to the MultiVOIP.

35 The Checking MultiVOIP dialog box is displayed.

Click OK to proceed.

36 The W riting Setup dialog box is displayed as the setup

configuration is written to the MultiVOIP.

Configure Master MultiVOIP

37 After the setup is written to the MultiVOIP, the unit is

rebooted.

38 Check to ensure that the BOOT LED on the MultiVOIP is

Off after the download is complete. This may take several minutes as the MultiVOIP reboots.

39 Win3.1 users - you are returned to your Program

Manager where the MultiVOIP Program Group and Program Items (Windows icons) are displayed.

Win95/98/NT users - you are returned to your MultiVOIP folder which is open and visible on your desktop.

At this time, your master MultiVOIP is configured. Proceed

to Phase 2 to configure the slave MultiVOIP(s).

MultiVOIP Quick Start Guide

Phase 2: Configure Your Slave MultiVOIPs

If you are installing a MultiVOIP behind a firewall, you need to

add the following UDP ports to your firewall.

Q.931 Signaling, Ch1 [900] Q.931 Signaling, Ch2 [902]

Status [5000]

Ch1 RTP [5004] Ch1 RTCP [5005]

Ch2 RTP [5006] Ch2 RTCP [5007]

Refer to your firewall user documentation to enter and open

these ports.

1 Disconnect the PC from the command port of the Master

MultiVOIP and connect it to the command port on the Slave MultiVOIP.

2 Win 3.1 users - from the Program Manager, click the

MultiVOIP Configuration icon in the MultiVOIP Program Group. The main menu is displayed.

Win95/98/NT users - from your desktop, click Programs I

MultiVOIP I MultiVOIP Configuration. The main menu is

displayed.

Configure Slave MultiVOIPs

3 Click IP and the IP Setup dialog box is displayed.

The default Frame T ype is TYPE_II. If this does not match your IP network, change the Frame Type by clicking on the drop-down arrow. The Frame Type choices are TYPE_II and SNAP.

4 In the Port Address group, enter the IP Address and IP

Mask. In the Gateway Address group, enter the gateway IP address for the slave unit.

The IP address is your unique LAN IP address, and the Gateway address is the IP address of the device connected to the Internet/Intranet.

Click OK when you are finished. The main menu is displayed.

MultiVOIP Quick Start Guide

5 From the main menu, click V oice Channels and the

Channel Setup dialog box is displayed. The three tabs in

this dialog box define the channel interface, voice coder, fax parameters, and regional telephone parameters for each channel.

Configure each channel for the type of interface you are connecting to. The Interface tab defaults to Channel 1 in the Select Channel group. To change the channel number, click the down arrow for the Select Channel and a drop down menu appears with all the channels displayed. Highlight the channel number you want to configure.

6 The Interface group defaults to FXS (Loop Start). Select

the interface option to correspond to the interface type being connected to the Voice/Fax connector on the back panel of the MultiVOIP.

If you are connecting a station device, e.g., analog telephone, fax machine, or Key Telephone System (KTS) to the Voice/Fax connector on the back of the unit, then the FXS (Loop Start) will likely be the correct Interface option.

Configure Slave MultiVOIPs

If the station device uses ground start, choose the FXS (Ground Start) option. Refer to the device’s user

documentation. If you are using an extension from your PBX, then choose

the FXO option. Check with your in-house telephone personnel to verify connection type.

If you chose an FXO interface, then the Dialing Options Regeneration group is enabled. Check with your local inhouse telephone personnel to verify whether your local PBX dial signaling is Pulse or tone (DTMF). Set the Regeneration option accordingly .

For FXO-to-FXO communications, you can enable a specific type of FXO Disconnect -- either current loss, tone detection, or silence detection (Check with your in- house phone personnel to verify the preferred type of disconnect to use). For tone detection, you can select from drop-down lists either one or two tones that will cause the line to be disconnected; the person hanging up a call must then hit the key(s) that will produce those tones. For silence detection, select One Way or Two Way, then set the timer for the number of seconds of silence before disconnect.

Note: the default value of 15 seconds may be shorter than desired for your application.

If you are connecting to a trunk on your PBX, then choose the E&M option.

If you chose E&M interface, then the E&M Options group is enabled. Check with your local in-house telephone personnel to determine if the signaling is Dial Tone or Wink and if the connection is 2-wire or 4-wire. If Wink signaling is used, then the Wink Timer is enabled with a default of

MultiVOIP Quick Start Guide

250 milliseconds. The range of the Wink T imer is from 100 to 350 milliseconds. Consult with your local in-house telephone personnel for this timer setting.

If you want to dedicate a local voice/fax channel to a remote voice/fax channel (so you will not have to dial the remote channel), click the Auto Call Enable option in the Auto Call group. Then enter the appropriate phone number in the Phone Number field.

7 Repeat the above step to configure the interface type for

voice/fax Channel 2.

8 The Voice/Fax tab displays the parameters for the voice

coder, faxing, DTMF gain for FXO interface, billing charges for inbound and/or outbound calls, password authentication on inbound and/or outbound calls, and auto disconnect which limits call duration.

9 To change the voice coder, first select the channel by

clicking the Select Channel down arrow and highlighting the channel number, then click the Voice Coder down arrow and highlight your new voice coder entry .

Configure Slave MultiVOIPs

If you changed the voice coder, ensure that the same voice coder is used on the voice/fax channel you are calling; otherwise, you will always get a busy signal.

10 If you selected the FXO interface and are using Touchtone

Note: Only change the DTMF gain under the direction of Multi-Tech T echnical Support supervision.

1 1 The Fax group enables you to send and receive faxes on

12 You can set up billing options for inbound and/or outbound

calls by checking them in the Billing Options group and then typing in the charge in cents per x seconds.

13 Password protection can be enabled for outbound and/or

14 The Automatic Disconnect option limits call duration to

the number of seconds entered in the Timer: (sec) field. The default value of 15 seconds can be changed to any other value up to 65,535 (roughly 18.2 hours).

Note: After configuring a given channel (1 or 2), you can copy that channel’s configuration to the other channel by clicking the Copy button. Everything on the Voice/Fax tab will be copied to the other channel.

MultiVOIP Quick Start Guide

If your country/region is not the default USA, click the Regional tab and proceed to step 15; otherwise, proceed to step 16 to set up your phone directory database.

15 To change the call progress signaling for your Country/

Region, click the down arrow and highlight your specific country or region.

The Tone Pairs group parameters change per your choice. Click OK and you are returned to the main menu.

16 From the main menu, click Phone Book to display the

Phone Directory Database dialog box.

Configure Slave MultiVOIPs

In the Database Type group, click the Slave option. The Update Database From group becomes active.

17 Enter the IP address of the master MultiVOIP in the

Master IP Address field. 18 Click OK and you are returned to the main menu. 19 Click Download Setup to write the new configuration to

the slave unit. The Save Setup dialog box is displayed.

20 Select (check) Save Current Setup as User Default

Configuration and click OK. The Writing Setup dialog

box is displayed as the setup configuration is written to the

MultiVOIP.

After the setup is written to the MultiVOIP, the unit reboots.

MultiVOIP Quick Start Guide

21 Check that the Boot LED on the MultiVOIP is Off after the

download is complete. This may take several minutes as

the MultiVOIP reboots. 22 You are returned to the main menu. Your MultiVOIP is operational at this time.

Repeat Phase 2 for each of the slave units. When all slaves have been configured, proceed with Phase 3.

Deploy VOIP Network

Phase 3: Deploy the VOIP Network

Phase 3 involves the VOIP Administrator developing the VOIP Dialing Directory and deploying the pre-configured slave MultiVOIPs to their remote sites. The remote site administrators need only connect power to the pre-configured MultiVOIP, connect it to their Ethernet LAN and predefined telephone equipment, and then wait for the phone directory database to be downloaded.

Perform the following procedure to deploy your VOIP network.

VOIP Administrator

1 Establish your VOIP Dialing Directory based on your

Phone Directory Database for the numbers to connect the

MultiVOIP’s to your VOIP network and the telephone

extension number you need to connect the Voice/Fax

channels. A sample VOIP Dialing Directory is provided

below for your consideration and use.

VOIP Dialing Directory

To call from

Call Process

Dialing Sequence

2 Send the slave MultiVOIPs to their remote sites.

MultiVOIP Quick Start Guide

Remote Site Administrator

3 Unpack your MultiVOIP. 4 Connect one end of the power supply to a live AC outlet

and connect the other end to the Power connection on

your MultiVOIP.

Voice/Fax Channel Connections

FXO

E&M

FXO

FXS

FXSE&M

10BASET

ETHERNET

POWER

Power Connection

PSTN

Ethernet Connection

Figure 5. Remote Site Cable Connection

5 Connect a network cable to the ETHERNET 10Base-T

(RJ-45) connector on the back of your MultiVOIP. 6 If you are connecting a station device (e.g., analog

telephone, fax machine, or Key Telephone System (KTS)

to your MultiVOIP, connect the smaller end of a special

adapter cable (supplied) to the V oice/Fax Channel 1 FXS

connector on the back of the MultiVOIP and the other end

to the station device.

If you are connecting a PBX extension to your MultiVOIP,

connect the smaller end of a special adapter cable

(supplied) to the V oice/Fax Channel 1 FXO connector on

the back of the MultiVOIP and the other end to the PBX

extension.

Deploy VOIP Network

If you are connecting an E&M trunk from a telephone

switch to your MultiVOIP, connect one end of an RJ-45

phone cord to the V oice/Fax Channel 1 E&M connector

on the back of the MultiVOIP and the other end to the

trunk phone jack.

If you are connecting to an E&M trunk, you need to ensure

that the E&M trunk jumper is in the correct position for the

E&M type trunk. The default E&M jumper position is E&M

type 2. To change the E&M jumper position, perform the

E&M jumper block positioning procedure. 7 Repeat the above step to connect the remaining telephone

equipment to each Voice/Fax Channel on your MultiVOIP. 8 Turn on power to the MultiVOIP by placing the ON/OFF

switch on the back panel to the ON position. Wait for the

BOOT LED on the MultiVOIP to go OFF before

proceeding. This may take a couple of minutes to go OFF. 9 At this time your VOIP network should be fully operational,

dial one of the sites in your network using the dialing

directory supplied by your network Administrator.

MultiVOIP Quick Start Guide

Limited Warranty

Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. This warranty does not apply to any products which have been damaged by lightning storms, water, or power surges or which have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by the customer or any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.

MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products which prove to be defective within the warranty period, or, at MTS’ s option, issuance of a refund of the purchase price. Defective products must be returned by Customer to MTS’s factory transportation prepaid.

MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PURCHASE PRICE FOR DEFECTIVE PRODUCTS.

Warranty and Regulatory Information

Technical Support

Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your MultiTech product. If you have any questions about the operation of this unit, or experience difficulty during installation you can contact Tech Support via the following:

Phone: (800) 972-2439 (USA and Canada) (612) 785-3500 (international and local) Internet:

http://www.multitech.com/_forms/email_tech_support.htm

Please have your product information available, including model and serial number.

MultiVOIP Quick Start Guide

FCC Declaration

NOTE: This equipment has been tested and found to comply with

the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy , and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

82098175

Multitech MVP 200 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Introduction

Related Documentation

MultiVOIP Application

Installing Your MultiVOIP

Unpacking Your MultiVOIP

Safety Warnings

Cabling Your MultiVOIP

Cabling Procedure

E&M Jumper Block Positioning Procedure

Phase 1: Configuring Your Master MultiVOIP

Software Loading

Phase 2: Configure Your Slave MultiVOIPs

Phase 3: Deploy the VOIP Network

Limited Warranty

Technical Support

FCC Declaration