Multitech MVP-210, MVP-3010, MVP-410, MVP-810, MVP-410ST User Manual
...
MultiVOIP
®
Voice over IP gateways
User Guide
Digital Models: MVP-2410/3010
AnalogModels: MVP-130/130FXS
& MVP-210/410/810
BRI Models: MVP-410ST/810ST
2
User Guide
S000249K
Analog MultiVOIP Units
(Models MVP130,MVP130FXS, MVP210,
MVP410, MVP810)
ISDN-BRI MultiVOIP Units (Models MVP410ST, and MVP810ST)
Digital MultiVOIP Units (Models MVP2410, & MVP3010)
Upgrade Units (MVP24-48 and MVP30-60)
This publication may not be reproduced, in whole or in part, without prior expressed
written permission from Multi-Tech Systems, Inc. All rights reserved.
Copyright © 2009, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect to the
contents hereof and specifically disclaims any implied warranties of merchantability or
fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the
right to revise this publication and to make changes from time to time in the content
hereof without obligation of Multi-Tech Systems, Inc. to notify any person or
organization of such revisions or changes.
Record of Revisions
Revision Description
A Initial Release. (05/10/02)
B Index added. (05/24/02)
C Updated for 4.03/6.03 software. (10/11/02)
D Updated for 4.04/6.04/8.04/9.04 software. (03/20/03)
E Remove MultiVantage. (04/18/03)
F Update ISDN-BRI info in SW version 5.02c. (06/04/03)
G Add MVP130 information. (06/30/03)
H Revisions to ISDN-BRI & MVP130 content. (08/15/03)
I Updated for x.06 software release. (04/29/04)
J Updated ISDN-BRI to software release 5.06.AK (08/27/04)
K Updated for x.07 software release. MVP130FXS added.
Added link to website for warranty (05/12/09)
Patents
This Product is covered by one or more of the following U.S. Patent Numbers: 6151333,
5757801, 5682386, 5.301.274; 5.309.562; 5.355.365; 5.355.653; 5.452.289; 5.453.986. Other
Patents Pending.
Trademark
Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo. Windows and NetMeeting
are registered trademarks of Microsoft.
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
(763) 785-3500 or (800) 328-9717; U.S. Fax: 763-785-9874
Technical Support: (800) 972-2439
For warranty information, please visit:
http://www.multitech.com
3
CONTENTS
CHAPTER 1: OVERVIEW ....................................................................................... 7
ABOUT THIS MANUAL ............................................................................................... 8
INTRODUCTION TO TI MULTIVOIPS (MVP2410 & MVP24-48) ............................. 11
T1 Front Panel LEDs .......................................................................................... 16
INTRODUCTION TO EI MULTIVOIPS (MVP3010 & MVP30-60) ............................ 18
E1 Front Panel LEDs ......................................................................................... 23
E1 LED Descriptions .......................................................................................... 24
INTRODUCTION TO ANALOG MULTIVOIPS (MVP-130/130FXS, MVP-210/410/810
& MVP428) ............................................................................................................ 25
Analog MultiVOIP Front Panel LEDs ................................................................ 30
INTRODUCTION TO ISDN-BRI MULTIVOIPS (MVP410ST & MVP810ST) ........... 34
ISDN BRI MultiVOIP Front Panel LEDs ........................................................... 38
ISDN-BRI MultiVOIP LED Descriptions ........................................................... 39
COMPUTER REQUIREMENTS .................................................................................... 40
SPECIFICATIONS ...................................................................................................... 41
Specs for Digital T1 MultiVOIP Units ................................................................ 41
Specs for Digital E1 MultiVOIP Units ................................................................ 42
Specs for Analog/BRI MultiVOIP Units .............................................................. 43
INSTALLATION AT A GLANCE .................................................................................. 44
RELATED DOCUMENTATION .................................................................................... 44
CHAPTER 2: QUICK START INSTRUCTIONS ................................................. 45
INTRODUCTION ........................................................................................................ 46
MULTIVOIP STARTUP TASKS ................................................................................. 46
Phone/IP Details *Absolutely Needed* Before Starting the Installation ............ 47
Gather IP Information ................................................................................................... 47
Gather Telephone Information (T1) ............................................................................. 47
Gather Telephone Information (E1) ............................................................................. 48
Gather Telephone Information (Analog) ...................................................................... 48
Gather Telephone Information (ISDN BRI) ................................................................. 49
Obtain Email Address for VOIP (for email call log reporting) ..................................... 50
Identify Remote VOIP Site to Call ............................................................................... 50
Identify VOIP Protocol to be Used ............................................................................... 50
Placement ........................................................................................................... 51
The Command/Control Computer (Specs & Settings) ........................................ 51
Quick Hookups .................................................................................................... 52
Load MultiVOIP Control Software onto PC ....................................................... 58
Phone/IP Starter Configuration .......................................................................... 59
Phonebook Starter Configuration (with remote voip) ......................................... 63
Outbound Phonebook ................................................................................................... 63
Inbound Phonebook ...................................................................................................... 67
Phonebook Tips .................................................................................................. 70
Phonebook Example ........................................................................................... 73
Connectivity Test ................................................................................................ 78
Troubleshooting .................................................................................................. 82
CHAPTER 3: MECHANICAL INSTALLATION AND CABLING ................... 84
Contents MultiVOIP User Guide
4
INTRODUCTION ........................................................................................................ 85
SAFETY WARNINGS ................................................................................................. 85
Lithium Battery Caution ..................................................................................... 85
Safety Warnings Telecom .................................................................................... 85
UNPACKING YOUR MULTIVOIP .............................................................................. 86
Unpacking the MVP2410/3010 ........................................................................... 86
Unpacking the MVP-410/810 ............................................................................. 87
Unpacking the MVP210 ...................................................................................... 88
Unpacking the MVP-130/130FXS ....................................................................... 89
RACK MOUNTING INSTRUCTIONS FOR MVP-2410/3010 & MVP-410/810 ............. 90
Safety Recommendations for Rack Installations ................................................. 91
19-Inch Rack Enclosure Mounting Procedure .................................................... 92
CABLING ................................................................................................................. 93
Cabling Procedure for MVP2410/3010 .............................................................. 93
Cabling Procedure for MVP-410/810 ................................................................. 95
Cabling Procedure for MVP-410ST/810ST ...................................................... 100
Cabling Procedure for MVP210 ....................................................................... 104
Cabling Procedure for MVP-130/130FXS ........................................................ 108
CHAPTER 4: SOFTWARE INSTALLATION ................................................... 110
INTRODUCTION ...................................................................................................... 111
LOADING MULTIVOIP SOFTWARE ONTO THE PC .................................................. 111
UN-INSTALLING THE MULTIVOIP CONFIGURATION SOFTWARE ........................... 118
CHAPTER 5: TECHNICAL CONFIGURATION FOR DIGITAL T1/E1
MULTIVOIPS (MVP2410, MVP3010) ................................................................. 121
CONFIGURING THE DIGITAL T1/E1 MULTIVOIP ................................................... 122
LOCAL CONFIGURATION ........................................................................................ 124
Pre-Requisites ................................................................................................... 124
IP Parameters .............................................................................................................. 124
T1 Telephony Parameters (for MVP2410) ................................................................. 125
E1 Telephony Parameters (for MVP3010) ................................................................. 126
SMTP Parameters (for email call log reporting) ......................................................... 127
Local Configuration Procedure (Summary) ..................................................... 128
Local Configuration Procedure (Detailed) ....................................................... 129
Modem Relay .................................................................................................... 150
CHAPTER 6: TECHNICAL CONFIGURATION FOR ANALOG/BRI
MULTIVOIPS (MVP-130/130FXS, MVP-210, MVP-410, MVP-810 & MVP-
410ST/810ST) .......................................................................................................... 206
CONFIGURING THE ANALOG/BRI MULTIVOIP ..................................................... 207
LOCAL CONFIGURATION ........................................................................................ 210
Pre-Requisites ................................................................................................... 210
IP Parameters .............................................................................................................. 210
Analog Telephony Interface Parameters (for MVP-130/130FXS/210/410/810) ....... 211
ISDN-BRI Telephony Parameters (for MVP-410ST/810ST) ..................................... 212
SMTP Parameters (for email call log reporting) ......................................................... 213
Local Configuration Procedure (Summary) ..................................................... 214
Local Configuration Procedure (Detailed) ....................................................... 215
MultiVOIP User Guide ContentsVOIP
5
Modem Relay .................................................................................................... 238
CHAPTER 7: T1 PHONEBOOK CONFIGURATION ...................................... 307
CONFIGURING THE MVP2410 MULTIVOIP PHONEBOOKS ................................... 308
T1 PHONEBOOK EXAMPLES ................................................................................... 336
3 Sites, All-T1 Example ..................................................................................... 336
Configuring Mixed Digital/Analog VOIP Systems ........................................... 342
Call Completion Summaries ............................................................................. 351
Variations in PBX Characteristics .................................................................... 354
CHAPTER 8: E1 PHONEBOOK CONFIGURATION ...................................... 355
MVP3010 INBOUND AND OUTBOUND MULTIVOIP PHONEBOOKS ........................ 356
Free Calls: One VOIP Site to Another ............................................................. 357
Local Rate Calls: Within Local Calling Area of Remote VOIP ....................... 358
National Rate Calls: Within Nation of Remote VOIP Site ............................... 360
Inbound versus Outbound Phonebooks ............................................................. 361
PHONEBOOK CONFIGURATION PROCEDURE ........................................................... 364
E1 PHONEBOOK EXAMPLES ................................................................................... 387
3 Sites, All-E1 Example .................................................................................... 387
Configuring Digital & Analog VOIPs in Same System ..................................... 394
Call Completion Summaries ....................................................................................... 402
Variations in PBX Characteristics .................................................................... 405
International Telephony Numbering Plan Resources ....................................... 406
CHAPTER 9: ANALOG/BRI PHONEBOOK CONFIGURATION ................. 408
CHAPTER 10: OPERATION AND MAINTENANCE ...................................... 410
OPERATION AND MAINTENANCE ........................................................................... 411
System Information screen ................................................................................ 411
Statistics Screens .............................................................................................. 414
About Call Progress.......................................................................................... 414
About Logs ........................................................................................................ 420
About IP Statistics ............................................................................................. 425
About Link Management ................................................................................... 429
About Packetization Time ................................................................................. 432
About T1/E1 and BRI Statistics ......................................................................... 435
About Registered Gateway Details ................................................................... 447
MULTIVOIP PROGRAM MENU ITEMS ..................................................................... 449
Configuration Option ........................................................................................ 451
Configuration Port Setup .................................................................................. 451
Date and Time Setup ......................................................................................... 452
Obtaining Updated Firmware ........................................................................... 452
Implementing a Software Upgrade ................................................................... 456
Identifying Current Firmware Version ....................................................................... 456
Downloading Firmware .............................................................................................. 457
Downloading Factory Defaults ................................................................................... 460
Downloading IFM Firmware (Analog Voips only) ........................................... 462
Setting and Downloading User Defaults .......................................................... 466
Setting a Password (Windows GUI) ................................................................. 468
Contents MultiVOIP User Guide
6
Setting a Password (Web Browser GUI) .......................................................... 472
Un-Installing the MultiVOIP Software ............................................................. 473
Upgrading Software .......................................................................................... 475
FTP SERVER FILE TRANSFERS (“DOWNLOADS”) ................................................... 476
WEB BROWSER INTERFACE ................................................................................... 486
SYSLOG SERVER FUNCTIONS ................................................................................ 491
CHAPTER 11: REGULATORY INFORMATION ............................................ 494
EMC, Safety, and R&TTE Directive Compliance ............................................. 495
FCC DECLARATION ............................................................................................... 495
Industry Canada ............................................................................................... 496
FCC Part 68 Telecom ....................................................................................... 496
Canadian Limitations Notice ............................................................................ 497
APPENDIX A: EXPANSION CARD INSTALLATION (MVP24-48 & MVP30-
60) ............................................................................................................................. 498
INSTALLATION ....................................................................................................... 499
OPERATION ............................................................................................................ 501
APPENDIX B: CABLE PINOUTS ...................................................................... 502
APPENDIX B: CABLE PINOUTS .............................................................................. 503
Command Cable ............................................................................................... 503
Ethernet Connector ........................................................................................... 503
T1/E1 Connector ............................................................................................... 504
Voice/Fax Channel Connectors ........................................................................ 504
ISDN BRI RJ-45 Pinout Information ................................................................ 506
ISDN Interfaces: “ST” and “U” ..................................................................... 507
APPENDIX C: TCP/UDP PORT ASSIGNMENTS ........................................... 508
WELL KNOWN PORT NUMBERS ............................................................................. 509
PORT NUMBER ASSIGNMENT LIST ......................................................................... 509
APPENDIX D: INSTALLATION INSTRUCTIONS FOR MVP428 UPGRADE
CARD ....................................................................................................................... 510
INSTALLATION INSTRUCTIONS FOR MVP428 UPGRADE CARD .............................. 511
INDEX ..................................................................................................................... 515
7
Chapter 1: Overview
Overview MultiVOIP User Guide
8
About This Manual
This manual is about Voice-over-IP products made by Multi-Tech
Systems, Inc. It describes four product groups.
1. T1 Digital MultiVOIP units, models MVP2410, and the
capacity-doubling add-on expansion card, model MVP24-48
(which fits the MVP2410 only).
2. E1 Digital MultiVOIP units, models, MVP3010 and the
capacity-doubling add-on expansion card, model MVP30-60.
3. Analog MultiVOIP units,
models MVP810, MVP410, MVP210, MVP130 & MVP130FXS.
4. ISDN-BRI MultiVOIP units, models MVP410ST & MVP810ST.
These MultiVOIP units can inter-operate with the earlier generation of
MultiVOIP products (the MVP200, MVP400, MVP800, MVP120, etc.)
In this manual, an “x” suffix to a model number means the assertion
applies to all suffix types of that model number. E.g., “MVP410x”
refers collectively to MVP410 and MVP410ST.
The table below describes the vital characteristics of the various models
described in this manual.
MultiVOIP User Guide Overview
9
MultiVOIP Product Family
Model
Description
MVP-
2410
MVP
24-48
MVP
3010
MVP
30-60
Function T1
digital
VOIP
unit
T1
digital
VOIP
add-on
card
E1
digital
VOIP
unit
E1
digital
VOIP
add-on
card
Capacity 24
channels
24
added
channels
30
channels
30
added
channels
Chassis
/
Mounting
19” 1U
rack
mount
circuit
card
only
19” 1U
rack
mount
circuit
card
only
Model
Description
MVP
810
MVP
428
MVP
410
MVP
210
MVP130/
130FXS
Function analog
voip
add-on
card
analog
voip
analog
voip
analog
voip
Capacity 8
channels
4 added
channels
4
channels
2
channels
1
channel
Chassis
/
Mounting
19” 1U
rack
mount
circuit
card
only
19” 1U
rack
mount
Table
top
table
top
Model
Description
MVP810ST MVP410ST
Function ISDN-BRI voip ISDN-BRI voip
Capacity 4 ISDN lines
(8 B-channels)
2 ISDN lines
(4 B-channels)
Chassis
/
Mounting
19” 1U rack mount 19” 1U rack mount
1. “BRI” means Basic Rate Interface.
Overview MultiVOIP User Guide
10
How to Use This Manual. In short, use the index and the examples.
When our readers crack open this large manual, they generally need
one of two things: information on a very specific software setting or
technical parameter (about telephony or IP) or they need help when
setting up phonebooks for their voip systems. The index gives quick
access to voip settings and parameters. It’s detailed. Use it. The best
way to learn about phonebooks is to wade through examples like those
in our chapters on T1 (North American standard) Phonebooks and E1
(Euro standard) Phonebooks. Also, the quick setup info of the printed
Quick Start Guide is replicated in this manual for your convenience.
Finally, this manual is meant to be comprehensive. If you notice that
something important is lacking, please let us know.
Additional Resources. The MultiTech web site (www.multitech.com)
offers both a list of Frequently Asked Questions (the MultiVOIP FAQ)
and a collection of resolutions of issues that MultiVOIP users have
encountered (these are Troubleshooting Resolutions in the searchable
Knowledge Base).
Variable Model/Version Icon and Typography. The MultiVOIP
product family is a coordinated set of products that can operate with
each other in a seamless fashion. For example, both the digital and
analog MultiVOIP units use the same graphic user interface (GUI) in
the MultiVOIP configuration software and both operate under a single
GUI in the MultiVoipManager remote management software. Because
this is the case, the various model numbers and version numbers of
MultiVOIP family products will each appear in various dialog boxes
and commands. But instead of showing these dialog boxes once for
each model in this manual, we substitute the following icon.
Figure 1-1: Variable Model/Version Icon
It indicates that, whatever MultiVOIP model you are using, all details
except the very model and version numbers themselves will be the
same regardless of the MultiVOIP model used. Also, in some cases, we
will use other typographic devices, like blank underlining
(“MultiVOIP ____”) to denote information that applies to any
and all of the products in this product family.
MultiVOIP User Guide Overview
11
Introduction to TI MultiVOIPs (MVP2410 &
MVP24-48)
We proudly present MultiTech’s T1 Digital Multi-VOIP products.
The MVP2410 is a rack-mount model; and the MVP24-48 is an add-on
expansion card that doubles the capacity of the MVP2410 without
adding another chassis. These voice-over-IP products have fax
capabilities. These models adhere to the North American standard of
T1 trunk telephony using digital 24-channel time-division multiplexing,
which allows 24 phone conversations to occur on the T1 line
simultaneously. They can also accommodate T1 lines of the ISDN
Primary Rate Interface type (ISDN-PRI).
Figure 1-2. MultiVOIP MVP2410 LEDs
Scale-ability. The MVP2410 is tailored to companies needing more
than a few voice-over-IP lines, but not needing carrier-class equipment.
When expansion is needed, the MVP2410 can be field-upgraded into a
dual T1 unit by installing the MVP24-48 kit, which is essentially a
second MultiVOIP motherboard that fits in an open expansion-card slot
in the MVP2410. The upgraded dual unit then accommodates two T1
lines.
T1 VOIP Traffic. The MVP2410 accepts its outbound traffic from a T1
trunk that’s connected to either a PBX or to a telco/carrier. The
MVP2410 transforms the telephony signals into IP packets for
transmission on LANs, WANs, or the Internet. Inbound IP data traffic
is converted to telephony data and signaling.
When connected to PBX. When connected to a PBX, the MVP2410
creates a network node served by 10/100-Base T connections. Local
PBX phone extensions gain toll-free access to all phone stations directly
connected to the VOIP network. Phone extensions at any VOIP location
also gain toll-free access to the entire local public-switched telephone
network (PSTN) at every other VOIP location in the system.
When connected to PSTN. When the T1 line(s) connected to the
MVP2410 are connected directly to the PSTN, the unit becomes a Pointof-Presence server dedicated to local calls off-net.
Overview MultiVOIP User Guide
12
H.323, SIP & SPP. Being H.323 compatible, the MVP2410 can place
calls to telephone equipment at remote IP network locations that also
contain H.323 compatible voice-over-IP gateways. It will interface with
H.323 software and H.323 gatekeeper units. H.323 specifications also
bring to voip telephony many special features common to conventional
telephony. H.323 features of this kind that have been implemented into
the MultiVOIP include Call Hold, Call Waiting, Call Name
Identification, Call Forwarding (from the H.450 standard), and Call
Transfer (H.450.2 from H.323 Version 2). The fourth version of the
H.323 standard improves system resource usage (esp. logical port or
socket usage) by handling call signaling more compactly and allowing
use of the low-overhead UDP protocol instead of the error-correcting
TCP protocol where possible.
The MultiVOIP is also SIP-compatible. (“SIP” means Session Initiation
Protocol.) However, H.450 Supplementary Services features can be
used under H.323 only and not under SIP.
SPP (Single-Port Protocol) is a non-standard protocol developed by
Multi-Tech. SPP is not compatible with the “Proprietary” protocol used
in Multi-Tech’s earlier generation of voip gateways. SPP offers
advantages in certain situations, especially when firewalls are used and
when dynamic IP address assignment is needed. However, when SPP
is used, certain features of SIP and H.323 will not be available and SPP
will not inter-operate with voip systems using H.323 or SIP.
Data Compression & Quality of Service. The MultiVOIP MVP2410
comes equipped with a variety of data compression capabilities,
including G.723, G.729, and G.711 and features DiffServ quality-ofservice (QoS) capabilities.
VOIP Functions. The MultiVOIP MVP2410 gateway performs four
basic functions: (a) it converts a dialed number into an IP address, (b) it
sends voice over the data network, (c) it establishes a connection with
another VOIP gateway at a remote site, and (d) it receives voice over
the data network. Voice is handled as IP packets with a variety of
compression options. Each T1 connection to the MultiVOIP provides 24
time-slot channels to connect to the telco or to serve phone or fax
stations connected to a PBX.
Ports. The MVP2410 has one 10/100 Mbps Ethernet LAN interface and
one Command port for configuration. An MVP2410 upgraded with the
MVP24-48 kit will have two Ethernet LAN interfaces and two
Command ports.
PSTN Failover Feature. The MultiVOIP can be programmed to divert
calls to the PSTN temporarily in case the IP network fails.
Gatekeeper. T1 voip systems can have gatekeeper functionality by
adding, as an endpoint, a Multi-Tech standalone gatekeeper (special
MultiVOIP User Guide Overview
13
software residing in separate hardware). Gatekeepers are optional but
useful within voip systems. The gatekeeper acts as the ‘clearinghouse’
for all calls within its zone. MultiTech’s stand-alone gatekeeper
software performs all of the standard gatekeepers functions (address
translation, admission control, and bandwidth control) and also
supports many valuable optional functions (call control signaling, call
authorization, bandwidth management, and call management).
Management. Configuration and system management can be done
locally with the MultiVOIP configuration software. After an IP address
has been assigned locally, other configuration can be done remotely
using the MultiVOIP web browser GUI. Remote system management
can be done with the MultiVoipManager SNMP software or via the
MultiVOIP web browser GUI. All of these control software packages
are included on the Product CD.
Overview MultiVOIP User Guide
14
While the web GUI’s appearance differs slightly, its content and
organization are essentially the same as that of the Windows GUI
(except for logging).
The primary advantage of the web GUI is remote access for control and
configuration. The controller PC and the MultiVOIP unit itself must
both be connected to the same IP network and their IP addresses must
be known.
Once you’ve begun using the web browser GUI, you can go back to the
MultiVOIP Windows GUI at any time. However, you must log out of
the web browser GUI before using the MultiVOIP Windows GUI.
MultiVOIP User Guide Overview
15
Logging of System Events. MultiTech has built SysLog Server
functionality into the software of the MultiVOIP units. SysLog is a de
facto standard for logging events in network communication systems.
The SysLog Server resides in the MultiVOIP unit itself. To implement
this functionality, you will need a SysLog client program (sometimes
referred to as a “daemon”). SysLog client programs, both paid and
freeware, can be obtained from Kiwi Enterprises, among other firms.
See www.kiwisyslog.com
. SysLog client programs essentially give you
a means of structuring console messages for convenience and ease of
use.
MultiTech Systems does not endorse any particular SysLog client
program. SysLog client programs by any qualified provider should
suffice for use with MultiVOIP units. Kiwi’s brief description of their
SysLog program indicates the typical scope of such programs. “Kiwi
Syslog Daemon is a freeware Syslog Daemon for the Windows
platform. It receives, logs, displays and forwards Syslog messages from
hosts such as routers, switches, Unix hosts and any other syslog
enabled device. There are many customizable options available.”
Overview MultiVOIP User Guide
16
Supplementary Telephony Services. The H.450 standard (an addition
to H.323) brings to voip telephony more of the premium features found
in PSTN and PBX telephony. MultiVOIP units offer five of these H.450
features: Call Transfer, Call Hold, Call Waiting, Call Name
Identification (not the same as Caller ID), and Call Forwarding. (The
first four features are found in the “Supplementary Services” window;
the fifth, Call Forwarding, appears in the Add/Edit Inbound
phonebook screen.) Note that the first three features are closely related.
All of these H.450 features are supported for H.323 operation only; they
are not supported for SIP or SPP.
T1 Front Panel LEDs
The MVP2410 and MVP24-48 both use a common main circuit board or
motherboard. Consequently the LED indicators are the same for both.
Active LEDs. The MVP2410 front panel has two sets of identical LEDs.
In the MVP2410 as shipped (that is, without an expansion card), the
left-hand set of LEDs is functional whereas the right-hand set is not.
When the MVP2410 has been upgraded with an MVP24-48 kit, the
right-hand set of LEDs will also become active.
Figure 1-3: MVP2410 LEDs
T1 LED Descriptions. The descriptions below apply to the digital T1
MultiVOIP units. The MVP2410 has four sets of LEDs plus a lone LED
at its far right end. As viewed from the front of the MVP2410, it is the
two left groups that are active and present feedback about the operation
of the unit. If an MVP24-48 expansion card is added to the MVP2410,
the two LED groups on the right become operational with respect to the
second T1 connection.
MultiVOIP User Guide Overview
17
MVP2410 Front Panel LED Definitions
LED NAME DESCRIPTION
Power Indicates presence of power.
Boot
After power up, the Boot LED will be on for about 10
seconds while the MVP2410 is booting.
FDX Full-Duplex & Collision LED. This LED indicates
whether the Ethernet connection is half-duplex or fullduplex (FDX) and, in half-duplex mode, indicates
occurrence of data collisions. LED is on constantly for
full-duplex mode; LED is off constantly for half-duplex
mode. When operating in half-duplex mode, the LED
will flash during data collisions.
LNK Link/Activity LED. This LED is lit if Ethernet
connection has been made. It is off when the link is
down (i.e., when no Ethernet connection exists). While
link is up, this LED will flash off to indicate data
activity.
T1 When lit, indicates presence of T1 connection.
E1 E1. Not supported.
PRI PRI. On if T1 line is of ISDN-Primary-Rate type.
ONL Online. This LED is on when frame synchroni-
zation has been established on the T1/E1 link.
IC IC LED is on when Internal Clocking is selected in
T1/E1 configuration.
LC Indicates Loss of Carrier.
LS Indicates Loss of Signal.
Test For testing purposes only.
Overview MultiVOIP User Guide
18
Introduction to EI MultiVOIPs
(MVP3010 & MVP30-60)
We proudly present MultiTech’s E1 Digital Multi-VOIP products. The
MVP3010 is a rack-mount model and the MVP30-60 is an add-on
expansion card that doubles the capacity of the MVP3010 without
adding another chassis. All of these voice-over-IP products have fax
capabilities. All adhere to the European standard of E1 trunk telephony
using digital 30-channel time-division multiplexing, which allows 30
phone conversations to occur on the E1 line simultaneously. All can
also accommodate E1 lines of the ISDN Primary Rate Interface type
(ISDN-PRI).
Figure 1-4. MultiVOIP MVP3010 Chassis
Scale-ability. The MVP3010 is tailored to companies needing more
than a few voice-over-IP lines, but not needing carrier-class equipment.
When expansion is needed, the MVP3010 can be field-upgraded into a
dual E1 unit by installing the MVP30-60 kit, which is essentially a
second MultiVOIP motherboard that fits into an open expansion-card
slot in the MVP3010. The upgraded dual unit then accommodates two
E1 lines.
E1 VOIP Traffic. The MVP3010 accepts its outbound traffic from an E1
trunk that’s connected to either a PBX or to a telco/carrier. The
MVP3010 transforms the telephony signals into IP packets for
transmission on LANs, WANs, or the Internet. Inbound IP data traffic
is converted to telephony data and signaling.
When connected to PBX. When connected to a PBX, the MVP3010
creates a network node served by 10/100-Base T connections. Local
PBX phone extensions gain toll-free access to all phone stations directly
connected to the VOIP network. Phone extensions at any VOIP location
also gain local-rate access to the entire local public-switched telephone
network (PSTN) at every other VOIP location in the system.
When connected to PSTN. When the E1 line(s) connected to the
MVP3010 are connected directly to the PSTN, the unit becomes a Pointof-Presence server dedicated to local calls off-net.
MultiVOIP User Guide Overview
19
H. 323, SIP, & SPP. Being H.323 compatible, the MVP3010 can place
calls to telephone equipment at remote IP network locations that also
contain H.323 compatible voice-over-IP gateways. It will interface with
H.323 software and H.323 gatekeeper units. H.323 specifications also
bring to voip telephony many special features common to conventional
telephony. H.323 features of this kind that have been implemented into
the MultiVOIP include Call Hold, Call Waiting, Call Identification, Call
Forwarding (from the H.450 standard), and Call Transfer (H.450.2 from
H.323 Version 2). The fourth version of the H.323 standard improves
system resource usage (esp. logical port or socket usage) by handling
call signaling more compactly and allowing use of the low-overhead
UDP protocol instead of the error-correcting TCP protocol where
possible.
The MultiVOIP is also SIP-compatible. (“SIP” means Session Initiation
Protocol.) However, H.450 Supplementary Services features can be
used under H.323 only and not under SIP.
SPP (Single-Port Protocol) is a non-standard protocol developed by
Multi-Tech. SPP is not compatible with the “Proprietary” protocol used
in Multi-Tech’s earlier generation of voip gateways. SPP offers
advantages in certain situations, especially when firewalls are used and
when dynamic IP address assignment is needed. However, when SPP
is used, certain features of SIP and H.323 will not be available and SPP
will not inter-operate with voip systems using H.323 or SIP.
Data Compression & Quality of Service. The MultiVOIP3010 comes
equipped with a variety of data compression capabilities, including
G.723, G.729, and G.711 and features DiffServ quality-of-service (QoS)
capabilities.
VOIP Functions. The MultiVOIP MVP3010 gateway performs four
basic functions: (a) it converts a dialed number into an IP address, (b) it
sends voice over the data network, (c) it establishes a connection with
another VOIP gateway at a remote site, and (d) it receives voice over
the data network. Voice is handled as IP packets with a variety of
compression options. Each E1 connection to the MultiVOIP provides 30
time-slot channels to connect to the telco or to serve phone or fax
stations connected to a PBX.
Ports. The MVP3010 also has a 10/100 Mbps Ethernet LAN interface,
and a Command port for configuration. An MVP3010 upgraded with
the MVP30-60 kit will have two Ethernet LAN interfaces and two
Command ports.
PSTN Failover Feature. The MultiVOIP can be programmed to divert
calls to the PSTN temporarily in case the IP network fails.
Overview MultiVOIP User Guide
20
Gatekeeper. E1 voip systems can have gatekeeper functionality by
adding, as an endpoint, a Multi-Tech standalone gatekeeper (special
software residing in separate hardware). Gatekeepers are optional but
useful within voip systems. The gatekeeper acts as the ‘clearinghouse’
for all calls within its zone. MultiTech’s stand-alone gatekeeper
software performs all of the standard gatekeepers functions (address
translation, admission control, bandwidth control, and zone
management) and also supports many valuable optional functions (call
control signaling, call authorization, and bandwidth management).
Management. Configuration and system management can be done
locally with the MultiVOIP configuration software. After an IP address
has been assigned locally, other configuration can be done remotely
using the MultiVOIP web browser GUI. Remote system management
can be done with the MultiVoipManager SNMP software or via the
MultiVOIP web browser GUI. All of these control software packages
are included on the Product CD.
MultiVOIP User Guide Overview
21
While the web GUI’s appearance differs slightly, its content and
organization are essentially the same as that of the Windows GUI
(except for logging).
The primary advantage of the web GUI is remote access for control and
configuration. The controller PC and the MultiVOIP unit itself must
both be connected to the same IP network and their IP addresses must
be known.
Once you’ve begun using the web browser GUI, you can go back to the
MultiVOIP Windows GUI at any time. However, you must log out of
the web browser GUI before using the MultiVOIP Windows GUI.
Overview MultiVOIP User Guide
22
Logging of System Events. MultiTech has built SysLog Server
functionality into the software of the MultiVOIP units. SysLog is a de
facto standard for logging events in network communication systems.
The SysLog Server resides in the MultiVOIP unit itself. To implement
this functionality, you will need a SysLog client program (sometimes
referred to as a “daemon”). SysLog client programs, both paid and
freeware, can be obtained from Kiwi Enterprises, among other firms.
See www.kiwisyslog.com
. SysLog client programs essentially give you
a means of structuring console messages for convenience and ease of
use.
MultiTech Systems does not endorse any particular SysLog client
program. SysLog client programs by any qualified provider should
suffice for use with MultiVOIP units. Kiwi’s brief description of their
SysLog program indicates the typical scope of such programs. “Kiwi
Syslog Daemon is a freeware Syslog Daemon for the Windows
platform. It receives, logs, displays and forwards Syslog messages from
hosts such as routers, switches, Unix hosts and any other syslog
enabled device. There are many customizable options available.”
MultiVOIP User Guide Overview
23
Supplementary Telephony Services. The H.450 standard (an addition
to H.323) brings to voip telephony more of the premium features found
in PSTN and PBX telephony. MultiVOIP units offer five of these H.450
features: Call Transfer, Call Hold, Call Waiting, Call Name
Identification (not the same as Caller ID), and Call Forwarding. (The
first four features are found in the “Supplementary Services” window;
the fifth, Call Forwarding, appears in the Add/Edit Inbound
phonebook screen.) Note that the first three features are closely related.
All of these H.450 features are supported for H.323 operation only; they
are not supported for SIP or SPP.
E1 Front Panel LEDs
Because the MVP3010 and MVP30-60 both use a common main circuit
card or motherboard, the LED indicators are the same for both.
Figure 1-5: MVP3010 LEDs
Active LEDs. The MVP3010 front panel has two sets of identical LEDs.
In the MVP3010 as shipped (that is, without an expansion card), the
left-hand set of LEDs is functional whereas the right-hand set is not.
When the MVP3010 has been upgraded with an MVP30-60 kit, the
right-hand set of LEDs will also become active.
Overview MultiVOIP User Guide
24
E1 LED Descriptions
MVP3010 Front Panel LED Definitions
LED NAME DESCRIPTION
Power Indicates presence of power.
Boot
After power up, the Boot LED will be on for
about 10 seconds while the MVP3010 is booting.
FDX Full-Duplex & Collision LED. This LED indicates
whether the Ethernet connection is half-duplex or fullduplex (FDX) and, in half-duplex mode, indicates
occurrence of data collisions. LED is on constantly for
full-duplex mode; LED is off constantly for halfduplex mode. When operating in half-duplex mode,
the LED will flash during data collisions.
LNK Link/Activity LED. This LED is lit if Ethernet
connection has been made. It is off when the link is
down (i.e., when no Ethernet connection exists).
While link is up, this LED will flash off to indicate data
activity.
T1 T1. Not supported.
E1 E1. When lit, indicates presence of E1
connection.
PRI PRI. On if E1 line is of ISDN-Primary-Rate type.
ONL Online. This LED is on when frame
synchronization has been established on the
T1/E1 link.
IC IC LED is on when Internal Clocking is selected
in T1/E1 configuration.
LC Indicates Loss of Carrier.
LS Indicates Loss of Signal.
Test For testing purposes only.
MultiVOIP User Guide Overview
25
Introduction to Analog MultiVOIPs
(MVP-130/130FXS, MVP-210/410/810 &
MVP428)
VOIP: The Free Ride. We proudly present Multi-Tech's MVP130/130FXS and MVP-210/410/810 generation of MultiVOIP Voiceover-IP Gateways. All of these models allow voice/fax communication
to be transmitted at no additional expense over your existing IP
network, which has ordinarily been data only. To access this free voice
and fax communication, you simply connect the MultiVOIP to your
telephone equipment and your existing Internet connection. These
analog MultiVOIPs inter-operate readily with T1 or E1 MultiVOIP
units.
RCV X MT COLLNK XMTRCV XSG RSG
XMT RCVXSG RSG XMTRCV XSG RSGXMT RCV XSGRSG
XMT RCV XSGRSG
XMTRCV XSG RSG
XMTRCV XSG RSG
Voice/Fax 5Voice/Fax 6Voice/Fax 7Voice/Fax 8
Voice /Fax 1Voice/Fax 2Voice/Fax 3 Voi ce/ Fax 4EthernetBoot
Power
XMT RCVXSG RSG
Figure 1-6: MVP-410/810 Chassis
Figure 1-7: MVP-210 Chassis
Overview MultiVOIP User Guide
26
Figure 1-8: MultiVOIP MVP-130/130FXS Chassis
Capacity. MultiVOIP model MVP810 is an eight-channel unit, the
model MVP410 is a four-channel, the model MVP210 is a two-channel
units, the MV130 is a single-channel unit and the MVP130FXS is a
single-channel unit that supports the FXS telephony interface only. All
of these MultiVOIP units have a 10/100Mbps Ethernet interface and a
command port for configuration. The MVP428 is an expansion circuit
card for the four-channel MVP410 that turns it into an eight-channel
voip.
Mounting. Mechanically, the MVP410 and MVP810 MultiVOIPs are
designed for a one-high industry-standard EIA 19-inch rack enclosure.
By contrast, MVP-130/130FXS and the MVP210 are tabletop units. The
product must be installed by qualified service personnel in a restrictedaccess area, in accordance with Articles 110-16, 10-17, and 110-18 of the
National Electrical Code, ANSI/NFPA 70.
Phone System Transparency. These MultiVOIPs inter-operate with a
telephone switch or PBX, acting as a switching device that directs voice
and fax calls over an IP network. The MultiVOIPs have “phonebooks,”
directories that determine to who calls may be made and the sequences
that must be used to complete calls through the MultiVOIP. The
phonebooks allow the phone user to interact with the VOIP system just
as they would with an ordinary PBX or telco switch. When the
phonebooks are set, special dialing sequences are minimized or
eliminated altogether. Once the call destination is determined, the
phonebook settings determine whether the destination VOIP unit must
strip off or add dialing digits to make the call appear at its destination
to be a local call.
MultiVOIP User Guide Overview
27
H. 323, SIP, & SPP. Being H.323 compatible, the analog MultiVOIP
unit can place calls to telephone equipment at remote IP network
locations that also contain H.323 compatible voice-over-IP gateways. It
will interface with H.323 software and H.323 gatekeeper units. H.323
specifications also bring to voip telephony many special features
common to conventional telephony. H.323 features of this kind that
have been implemented into the MultiVOIP include Call Hold, Call
Waiting, Call Identification, Call Forwarding (from the H.450 standard),
and Call Transfer (H.450.2 from H.323 Version 2). The fourth version of
the H.323 standard improves system resource usage (esp. logical port or
socket usage) by handling call signaling more compactly and allowing
use of the low-overhead UDP protocol instead of the error-correcting
TCP protocol where possible.
The MultiVOIP is also SIP-compatible. (“SIP” means Session Initiation
Protocol.) However, H.450 Supplementary Services features can be
used under H.323 only and not under SIP.
SPP (Single-Port Protocol) is a non-standard protocol developed by
Multi-Tech. SPP is not compatible with the “Proprietary” protocol used
in Multi-Tech’s earlier generation of voip gateways. SPP offers
advantages in certain situations, especially when firewalls are used and
when dynamic IP address assignment is needed. However, when SPP
is used, certain features of SIP and H.323 will not be available and SPP
will not inter-operate with voip systems using H.323 or SIP.
Data Compression & Quality of Service. The analog MultiVOIP unit
comes equipped with a variety of data compression capabilities,
including G.723, G.729, and G.711 and features DiffServ quality-ofservice (QoS) capabilities.
PSTN Failover Feature. The MultiVOIP can be programmed to divert
calls to the PSTN temporarily in case the IP network fails.
Gatekeepers. For voip systems built with MultiTech’s analog gateway
units, users can have a stand-alone gatekeeper (gatekeeper software
residing in separate hardware). Gatekeepers are optional but useful
within voip systems. The gatekeeper acts as the ‘clearinghouse’ for all
calls within its zone. MultiTech’s stand-alone gatekeeper software
performs all of the standard gatekeepers functions (address translation,
admission control, and bandwidth control) and also supports many
valuable optional functions (call control signaling, call authorization,
bandwidth management, and call management).
Overview MultiVOIP User Guide
28
Management. Configuration and system management can be done
locally with the MultiVOIP configuration software. After an IP address
has been assigned locally, other configuration can be done remotely
using the MultiVOIP web browser GUI. Remote system management
can be done with the MultiVoipManager SNMP software or via the
MultiVOIP web browser GUI. All of these control software packages
are included on the Product CD.
While the web GUI’s appearance differs slightly, its content and
organization are essentially the same as that of the Windows GUI
(except for logging).
The primary advantage of the web GUI is remote access for control and
configuration. The controller PC and the MultiVOIP unit itself must
both be connected to the same IP network and their IP addresses must
be known.
MultiVOIP User Guide Overview
29
Once you’ve begun using the web browser GUI, you can go back to the
MultiVOIP Windows GUI at any time. However, you must log out of
the web browser GUI before using the MultiVOIP Windows GUI.
Logging of System Events. MultiTech has built SysLog Server
functionality into the software of the MultiVOIP units. SysLog is a de
facto standard for logging events in network communication systems.
The SysLog Server resides in the MultiVOIP unit itself. To implement
this functionality, you will need a SysLog client program (sometimes
referred to as a “daemon”). SysLog client programs, both paid and
freeware, can be obtained from Kiwi Enterprises, among other firms.
See www.kiwisyslog.com
. SysLog client programs essentially give you
a means of structuring console messages for convenience and ease of
use.
MultiTech Systems does not endorse any particular SysLog client
program. SysLog client programs by any qualified provider should
suffice for use with MultiVOIP units. Kiwi’s brief description of their
SysLog program indicates the typical scope of such programs. “Kiwi
Syslog Daemon is a freeware Syslog Daemon for the Windows
platform. It receives, logs, displays and forwards Syslog messages from
hosts such as routers, switches, Unix hosts and any other syslog
enabled device. There are many customizable options available.”
Overview MultiVOIP User Guide
30
Supplementary Telephony Services. The H.450 standard (an addition
to H.323) brings to voip telephony more of the premium features found
in PSTN and PBX telephony. MultiVOIP units offer five of these H.450
features: Call Transfer, Call Hold, Call Waiting, Call Name
Identification (not the same as Caller ID), and Call Forwarding. (The
first four features are found in the “Supplementary Services” window;
the fifth, Call Forwarding, appears in the Add/Edit Inbound
phonebook screen.) Note that the first three features are closely related.
All of these H.450 features are supported for H.323 operation only; they
are not supported for SIP or SPP.
Analog MultiVOIP Front Panel LEDs
LED Types. The MultiVOIPs have two types of LEDs on their front
panels:
(1) general operation LED indicators (for power, booting, and
ethernet functions), and
(2) channel operation LED indicators that describe the data traffic
and performance in each VOIP data channel.
Active LEDs. On both the MVP410 and MVP810, there are eight sets of
channel-operation LEDs. However, on the MVP410, only the lower
four sets of channel-operation LEDs are functional. On the MVP810, all
eight sets are functional.
Figure 1-9. MVP410/810 LEDs
Loading...