Multitech MVP 110 User Guide
100
Voice / Fax over IP Networks
Voice/Fax Over IP Networks
Model MVP110
Proprietary Mode
User Guide
User Guide
S0000220 Revision A
MultiVOIP 100 (Model MVP110)
This publication may not be reproduced, in whole or in part, without prior expressed written permission from MultiTech Systems, Inc. All rights reserved.
Copyright © 2001, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and
specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore,
Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the
content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions
or changes.
Record of Revisions
Revision Description
A Manual released.
(06/06/01)
Patents
This Product is covered by one or more of the following U.S. Patent Numbers: 6151333, 5757801, 5682386. Other
Patents Pending.
TRADEMARK
Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo.
Windows is a registered trademark of Microsoft.
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
(763) 785-3500 or (800) 328-9717
Fax 763-785-9874
Tech Support (800) 972-2439
Fax-Back (763) 717-5888
Internet Address: http://www.multitech.com
Contents
Chapter 1 - Introduction and Description .................................................. 5
Introduction ................................................................................................................................................. 6
Preview of this Guide .................................................................................................................................. 7
Typical Application ...................................................................................................................................... 8
Front Panel Description ............................................................................................................................. 11
Back Panel Description ............................................................................................................................. 12
Power Connector .................................................................................................................................12
Command Connector ...........................................................................................................................12
Ethernet Connector .............................................................................................................................12
Phone Connector ................................................................................................................................. 12
Specifications ............................................................................................................................................13
Ethernet Port .......................................................................................................................................13
Command Port ....................................................................................................................................13
Voice/Fax Channel ..............................................................................................................................13
Electrical/Physical...............................................................................................................................13
Chapter 2 - Installation ................................................................................ 14
Installing Your MultiVOIP ...........................................................................................................................15
Configure and Install Your Host MultiVOIP .......................................................................................... 15
Configure Your Client MultiVOIPs ........................................................................................................15
Deploy the VOIP Network ....................................................................................................................15
Safety Warning Telecom ............................................................................................................................15
Unpacking Your MultiVOIP ......................................................................................................................... 16
Safety Warnings ........................................................................................................................................ 16
Valid VOIP Network Connections ...............................................................................................................16
Cabling Your MultiVOIP .............................................................................................................................17
Cabling Procedure ...............................................................................................................................17
Chapter 3 - Software Loading and Configuration ................................... 18
Installing Your MultiVOIP Software .............................................................................................................19
Configuring Your Host MultiVOIP ......................................................................................................... 19
Configuring Your Client MultiVOIPs ............................................................................................................28
Deploy the VOIP Network ....................................................................................................................32
Remote Site Administrator .................................................................................................................. 33
Chapter 4 - MultiVOIP Software .................................................................34
Introduction ................................................................................................................................................35
Before You Begin.................................................................................................................................35
MultiVOIP Configuration .............................................................................................................................35
Changing Channel Parameters ..................................................................................................................36
Interface tab ........................................................................................................................................ 36
Voice/Fax tab ......................................................................................................................................37
Billing/Security tab ..............................................................................................................................38
Regional tab ........................................................................................................................................ 39
Changing the Phone Directory Database ................................................................................................... 39
Changing IP Parameters ............................................................................................................................41
ProxyServer ......................................................................................................................................... 42
Viewing Call Progress ................................................................................................................................42
Applications Setup ..................................................................................................................................... 43
Viewing Statistics ......................................................................................................................................44
IP Statistics.........................................................................................................................................44
SNMP Statistics ..................................................................................................................................45
iii
Viewing Logs ............................................................................................................................................. 45
Viewing Log Entry Details ...................................................................................................................46
Viewing Channel Totals........................................................................................................................ 46
Reports ......................................................................................................................................................47
Upgrade Procedures ..................................................................................................................................48
One-Step Upgrade ...............................................................................................................................48
Manual Upgrade Procedure ................................................................................................................. 49
Chapter 5 - Remote Configuration ............................................................50
Introduction ................................................................................................................................................51
Remote Configuration ................................................................................................................................. 51
Modem-Based .....................................................................................................................................51
LAN-Based .........................................................................................................................................52
Telnet .........................................................................................................................................................54
Web Management ...............................................................................................................................55
Chapter 6 - Warranty, Service and Tech Support ................................... 57
Introduction ................................................................................................................................................58
Limited Warranty .......................................................................................................................................58
Online Warranty Registration .............................................................................................................. 58
Service .......................................................................................................................................................59
Tech Support..............................................................................................................................................60
Contacting Technical Support .............................................................................................................. 60
Recording MultiVOIP Information .........................................................................................................60
About the Internet ......................................................................................................................................60
Appendixes ..................................................................................................61
Appendix A - TCP/IP (Transmission Control Protocol/Internet Protocol) Description .................................. 62
Appendix B - Cabling Diagrams .................................................................................................................65
Appendix C - Regulatory Information ..........................................................................................................67
Class A Statement ...............................................................................................................................67
Fax Branding Statement ......................................................................................................................67
FCC Part 68 Telecom ..........................................................................................................................67
Canadian Limitations Notice ................................................................................................................69
EMC, Safety and Terminal Directive Compliance .................................................................................69
Glossary .......................................................................................................70
Index .............................................................................................................83
iv
100
Voice / Fax over IP Networks
Chapter 1 - Introduction and Description
Introduction
Welcome to Multi-Tech's new voice/fax gateway, the MultiVOIP 100, model MVP110. The MultiVOIP
100 allows analog voice and fax communication over a traditional data communications/data
networking digital Internet. Multi-Techs new voice/fax gateway technology allows voice and fax
communication to ride, with no additional expense, over your existing communications Internet, which
has traditionally been data-only. To access this free voice and fax communication, all you have to do
is connect the MultiVOIP 100 to a phone or to your existing in-house phone system, and then to your
existing Internet connection. Once configured, the MultiVOIP 100 then allows voice and fax to travel
down the same path as your traditional data communications.
The MVP110 is designed with one FXS voice/fax channel, a 10 Mbps Ethernet LAN interface, and a
command port for configuration. System management is provided through the command port using
bundled Windows® software which provides easy-to-use configuration menus and a comprehensive
Help system.
Chapter 1 - Introduction and Description
MultiVOIP MVP 110
6
Preview of this Guide
This guide describes the MultiVOIP and tells you how to install and configure the unit. The information
contained in each chapter is as follows:
Chapter 1 - Introduction and Description
Chapter 1 describes the MultiVOIP. Front panel indicators, and back panel connector descriptions are
provided. In addition, a list of relevant specifications is provided at the end of the chapter.
Chapter 2 - Installation
Chapter 2 provides information on unpacking and cabling your MultiVOIP. The installation procedure
describes each cable connection.
Chapter 3 - Software Loading and Configuration
Chapter 3 provides instructions for software loading and initial configuration. The MultiVOIP software
disks are Windows® based. Later chapters, as well as the online Help, describe the MultiVOIP
software in more detail.
Chapter 4 - MultiVOIP Software
Chapter 1 - Introduction and Description
Chapter 4 describes the MultiVOIP software package designed for the Windows ® environment. This
chapter describes the software from an applications standpoint, and in so doing, not every element of
the user interface is shown nor defined. For explanations and parameters, refer to the Help.
Chapter 5 - Remote Configuration and Management
Chapter 5 provides procedures for changing the configuration of a remote MultiVOIP. Remote
configuration enables you to change the configuration of a unit by simply connecting two modems
between the two MultiVOIPs and remotely controlling the unit. Chapter 5 also describes typical client
applications, such as Telnet and Web-based management, used for remote configuration of the
MultiVOIP.
Chapter 6 - Warranty, Service and Tech Support
Chapter 6 provides instructions on getting service for your MultiVOIP at the factory, a statement of the
limited warranty, information about our Internet presence and user bulletin board service, and space for
recording information about your MultiVOIP prior to calling Multi-Techs Technical Support.
7
Typical Application
Before Voice Over IP (VOIP), a corporate office had a data connection to the Internet and a voice
connection to the public telephone network. With VOIP, the two networks can be tied together. To
accomplish this, a MultiVOIP is connected between the public telephone network and the data
network. A typical application for a MultiVOIP is shown below.
Corporate Office
Workstation
Workstation
MultiVOIP
IP Address
201.22.122.118
Mask 255.255.255.128
512-4123
512-4122
Fax
Web Server
LAN
HUB
Analog Connections
Channel 1: FXO
Channel 2: FXO
102
101
Router
IP Address 201.22.122.1
Mask 255.255.255.128
4124
4125
PSTN Connection
(T1/E1, PRI, etc.)
Chapter 1 - Introduction and Description
Remote Branch
Office
MultiVOIP
IP Address 206.25.124.120
Mask 255.255.255.240
Internet/Intranet
IP Network
P
B
X
ISP
PSTN
Workstation
ProxyServer Static IP
Address 209.96.211.90
Workstation
LAN
HUB
ProxyServer
IP Address 206.25.124.110
Mask 255.255.255.240
#301
Typical VOIP Application
To set up the VOIP network, a MultiVOIP at the corporate office is connected between the data
network and the corporate telephone switch (PBX). To connect the MultiVOIP to the data network, an
Ethernet cable is connected to the Ethernet port on the MultiVOIP and the other end of the cable is
plugged into a hub on the data network.
To set up an MVP110 at the remote branch office, connect the Ethernet port on the MultiVOIP to the
hub, then connect and a phone, fax, or KTS to the Phone port.
To configure the MVP110, the COM port of a PC is connected to the Command port on the MultiVOIP.
Configuration software is loaded on to your PC and your unique LAN parameters are entered. The
configuration software is based on a standard Windows Graphical User Interface (GUI) which simplifies
your selection process to a single parameter group within a dialog box. For example, your LAN IP
parameters are contained on a single dialog box. You can configure the IP address and mask for the
MultiVOIP, and the gateway address for the corporate router, on the same dialog box. Once the LAN
parameters are entered, you can set up the voice channel parameters.
8
Chapter 1 - Introduction and Description
Next, build your VOIP phone directory database that connects your MultiVOIPs together. From the
phone directory database you can construct a VOIP phone book and a VOIP dialing directory.
Before you construct the phone directory database, you must determine the Host-Client relationship
between MultiVOIPs. The host MultiVOIP controls the phone directory database. Clients receive the
phone directory database through the IP connection. The phone directory database defines each
phone number that can be dialed on the VOIP network. Each phone number entry in the database
identifies a phone connection. For example, Station Phone Number 101 is at the corporate office.
This phone number is connected to the voice/fax channel on the corporate office MultiVOIP. The voice/
fax channel is connected to extension 4124 on the corporate phone switch. So if a person in the
corporate facility wants to access the VOIP network, they would dial extension 4124 or 4125. Then,
after getting a second dial tone, dial 301 or 302 from the phone directory. However, if someone at the
remote branch office wants to access the corporate phone system, they have to dial Station Phone
Number 101 or 102.
9
Chapter 1 - Introduction and Description
Similarly, a remote branch office employee can pick up the phone at 301 and dial VOIP extension 102.
This routes the call to the corporate office MultiVOIP where a second dial tone is heard. The remote
branch office employee then dials extension 4122 after getting a second dial tone from the PBX at the
corporate office and a conversation can take place between the two phones.
VOIP Dialing Directory
To call from
Corporate Office
to Remote
Branch Office
Remote Branch
Office to
Corporate
Office
Call Process
Pick up any phone and dial an extension
number (e.g., 4124 or 4125). Upon hearing
the second dial tone, dial the Remote Branch
Office MultiVOIP (301).
Pick up telephone and dial 101 or 102.
Upon hearing the second dial tone,
dial 4124 or, for the fax machine, 4125.
Dialing
Sequence
4124
301
101
4124
VOIP Dialing Directory
10
Front Panel Description
The front panel has two groups of LEDs that provide the status of the Ethernet connection (Ethernet),
the Voice/Fax channel, and an LED for the Boot status. The front panel is shown below, and a
description of each LED follows.
MVP110 Front Panel
Boot
The Boot indicator lights when the MultiVOIP is booting or downloading setup.
Ethernet
RD Receive Data indicator blinks when packets are being received from the local area network.
TD Transmit Data indicator blinks when packets are being transmitted to the local area network.
LK Link indicator lights when the Ethernet link senses voltage from a concentrator or external
device.
CL Collision indicator lights when a collision is detected on the Ethernet link.
Chapter 1 - Introduction and Description
Voice/Fax
FX Fax indicator lights when there is fax traffic on the voice/fax channel.
TX Transmit indicator blinks when voice packets are being transmitted to the local area network.
RX Receive indicator blinks when voice packets are being received from the local area network.
XS Transmit Signal indicator lights when the voice/fax channel is off-hook.
RS Receive Signal indicator lights when the voice/fax channel is ringing.
11
Back Panel Description
The cable connections for the MultiVOIP are made at the back panel. Connectors include Power,
Command Port (RS232), Ethernet (10BASE-T), and the Voice/Fax Channel. The cable connectors are
shown below and defined in the following groups.
MVP110 Back Panel
Power Connector
The Power connector is used to connect the power transformer to the MultiVOIP.
Command Connector
The Command connector is used to configure the MultiVOIP using a PC with an available serial port
and running Windows® software. The Command connector is an RJ-45 jack, and an adapter cable is
provided to convert to a standard serial port DB9 female connector.
Chapter 1 - Introduction and Description
Ethernet Connector
The Ethernet connector is used to connect the MultiVOIP to a LAN using unshielded twisted cable.
This connector is an RJ-45 jack.
Phone Connector
Connects the Voice/Fax Channel to a station device such as an analog phone, a KTS phone system,
or a fax machine. This connector is an RJ-11 jack.
12
Specifications
One 1 Meg by 32 byte at 70 nanosecond SIMM is 4 Mb DRAM
Two Megabytes of flash memory
Ethernet Port
Single Ethernet Interface--10BASE-T (twisted pair) keyed RJ-45 connector.
Command Port
Single 19.2K bps asynchronous Command Port using an RJ-45 to DB9 cable with a DB9
female connector
Voice/Fax Channel
One RJ-11 jack (FXS)
Electrical/Physical
Voltage - 115 VAC (Standard), 240 Volts AC (Optional)
Chapter 1 - Introduction and Description
Frequency - 47 to 63 Hz
Power Consumption - 4.3 Watts
Dimensions - 1.0" high x 4.3" wide x 5.6" deep
(2.5 cm x 10.8 cm x 14.2 cm)
Weight - 8 oz. (224 g)
13
100
Voice / Fax over IP Networks
Chapter 2 - Installation
Installing Your MultiVOIP
The basic steps of installing your MultiVOIP network involve unpacking the units, connecting the
cables, and configuring the units using the included management software (MultiVOIP Configuration).
The recommended installation process includes three phases that, when completed, result in a fully
functional Voice Over IP network. A general description of each phase is provided below, and detailed
instructions are provided in Chapter 3, Software Loading and Configuration.
Configure and Install Your Host MultiVOIP
First, the VOIP administrator configures the MultiVOIP designated as the Host unit. This includes
the assignment of a unique LAN IP address, subnet mask, and Gateway IP address. Once all
connections have been made, the VOIP administrator configures the unit and builds the Phone
Directory Database that will reside with the Host unit.
Configure Your Client MultiVOIPs
Unique LAN IP addresses, subnet masks, and Gateway IP addresses are assigned to the MultiVOIPs
designated as Client units. When this is done, the Phone Directory Database option is set to Client,
and the IP address of the Host MultiVOIP is entered. Once all client units are configured, the network
is ready for deployment.
Chapter 2 - Installation
Deploy the VOIP Network
When the Client MultiVOIPs are sent to their remote sites, the remote site administrators need only to
connect the units to their LAN and telephone equipment. A full Phone Directory Database (supplied by
the Host MultiVOIP) will be loaded into their unit within minutes of being connected and powered up.
The final task of the VOIP Administrator is to develop the VOIP Dialing Directory based on the Phone
Directory Database and telephone numbers of the interfacing telephone equipment. At this point, a
VOIP user can call any person on the VOIP network.
Safety Warning Telecom
1. Never install phone wiring during a lightning storm.
2. Never install phone jacks in wet locations unless the jacks are specifically designed for wet
locations.
3. This product is to be used with UL and cUL listed computers.
4. Never touch uninsulated phone wires or terminals unless the phone line has been
disconnected at the network interface.
5. Use caution when installing or modifying phone lines.
6. Avoid using a phone (other than a cordless type) during an electrical storm. There may be a
remote risk of electrical shock from lightning.
7. Do not use the phone to report a gas leak in the vicinity of the leak.
8. To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord.
15
Unpacking Your MultiVOIP
Remove all items from the box. (See Figure 6.)
Voice/Fax over IP Networks
www.multitech.com
Chapter 2 - Installation
M
A
D
E IN
U
.S.A
MADE IN U.S.A
Figure 6. Unpacking
Safety Warnings
Caution: Danger of explosion if battery is incorrectly replaced.
A lithium battery on the circuit board provides backup power for the time keeping capability. The
battery has an estimated life expectancy of ten years.
When the battery starts to weaken, the date and time may be incorrect. If the battery fails, the board
must be sent back to Multi-Tech Systems for battery replacement.
The Phone and Ethernet ports are not designed to be connected to a Public Telecommunication
Network.
Valid VOIP Network Connections
The following VOIP network connections can be made at this time:
FXS to FXS
FXS to E&M
FXS to FXO
The MVP110 supports only FXS. However, these are valid VOIP network connections.
E&M to E&M
FXO to E&M
FXO to FXO
16
Cabling Your MultiVOIP
Cabling your MultiVOIP involves making the proper Power, Command Port, and Internet connections.
Figure 2-2 shows the back panel connectors and the associated cable connections. The Cabling
Procedure has step-by-step instructions for cabling your MultiVOIP.
Power Connection
Chapter 2 - Installation
FXS
Command Port Connection
Hub
Network Connection
Cable Connections
Cabling Procedure
1. Using the supplied cable, connect the power supply to a live AC outlet, then plug the power
supply into the MultiVOIP as shown in Figure 7.
2. Connect the MultiVOIP to a PC using the RJ-45 to DB9 (female) cable provided with your unit.
Plug the RJ-45 end of the cable into the Command port of the MultiVOIP and connect the
other end to the PC serial port you are using. See Figure 7.
3. Connect a network cable to the Ethernet connector on the back of the MultiVOIP. Connect the
other end of the cable to your network.
4. If you are connecting a station device such as an analog telephone, a fax machine, or a Key
Telephone System (KTS) to your MultiVOIP, connect one end of an RJ-11 cable to the Phone
connector on the back of the MultiVOIP and the other end to the station device.
5. Turn on power to the MultiVOIP by moving the power switch on the right side panel to the ON
position. Wait for the Boot LED on the MultiVOIP to go off before proceeding. This may take a
few minutes.
Note: If the Ethernet connection is not active, none of the LEDs will be on after booting. This
unit does not have a Power LED.
Proceed to the Chapter 3, Software Loading and Configuration, to load the MultiVOIP software.
17
100
Voice / Fax over IP Networks
Chapter 3 - Software Loading and Configuration
Chapter 3 - Software Loading and Configuration
Installing Your MultiVOIP Software
The following installation procedures do not provide every screen or option in the process of installing
the MultiVOIP software. It is assumed that a technical person with a thorough knowledge of Windows
and the software loading process is doing the installation. Additional information on the MultiVOIP
software is provided in Chapter 4, MultiVOIP Software, and in the online Help.
Configuring Your Host MultiVOIP
Configuring your Host MultiVOIP involves software loading and configuration.
Software Loading
If you are installing a MultiVOIP behind a firewall, add the following UDP ports to your firewall.
900 Signaling Information
5000 Status Information
5004 RTP Packets
5005 RTCP Packets
Refer to your firewall user documentation to enter and open these ports.
1. Verify that your MultiVOIP 100 has been properly cabled, that the power is turned on, and that
the Boot LED is off.
Note: If the Ethernet connection is not active, none of the LEDs will be on after booting. This
unit does not have a Power LED.
2. Insert the MultiVOIP 100 CD into your CD-ROM drive. The CD should start automatically. It
may take 10 to 20 seconds for the MultiTech CD installation window to display.
If the Multi-Tech Installation CD window does not display automatically, click My Computer,
then right click the CD ROM drive icon, click Open, and then click the Autorun icon.
3. When the Multi-Tech Installation CD dialog box displays, click the Install Software icon.
19
Chapter 3 - Software Loading and Configuration
4. The MultiVOIP Setup welcome window displays.
Press Enter or click Next to continue.
5. Follow the on-screen instructions to install your MultiVOIP software.
6. The following dialog box selects the COM port of your PC connected to the Command port of
the MultiVOIP. From the Select Port list, select the COM port of your PC.
Click OK to continue.
20
7. The Setup Complete dialog displays.
Click Finish to continue.
8. The following message displays:
Chapter 3 - Software Loading and Configuration
Click No to continue.
9. The following dialog box displays.
Click No to continue.
9. In the program group, double-click Upgrade Software.
10. The following window displays.
Click Yes to continue.
21
Chapter 3 - Software Loading and Configuration
11. The IP Protocol Default Setup dialog box displays.
The default Frame Type is TYPE_II. If this does not match your IP network, change the Frame
Type by selecting SNAP from the Frame Type list. The available Frame Type choices are
TYPE_II and SNAP.
12. In the Ethernet group, enter your unique LAN IP address in the IP Address box, then enter the
Subnet Mask and Gateway Address for your LAN in the corresponding boxes.
The IP address is your unique LAN IP address, and the Gateway address is the IP address of
the device connecting your MultiVOIP to the Internet.
Click OK when you are finished.
13. The Channel Setup dialog box displays. It is used to define the voice/fax channel interface,
voice coder, fax parameters, billing options, security settings, and regional phone parameters
(tone pairs) for each channel. The Interface tab displays the interface, max dial digits, inter
digit time, flash hook time, auto call, current loss, and ring count settings.
In the Max Dial Digits box, enter the maximum number of digits allowed when dialing a phone
number. The default setting is 5. In the Inter Digit Time box, enter the maximum amount of
time in milliseconds that the unit will wait before mapping the dialed digits to an entry in the
Phone Directory Database. If too much time elapses between digits and the wrong numbers
are mapped, you hear a rapid busy signal. If this happens, hang up and dial again. This option
is available for all interface types. In the Flash Hook Time box, enter the time, in milliseconds,
for the duration of flash hook signals output on the FXS interface.
To dedicate the voice/fax channel to a remote voice/fax channel, (so you will not have to dial the
remote channel) select the Auto Call Enable check box. Enter the phone number of the
remote MultiVOIP in the Phone Number box.
The FXS Options control how the selected channel interacts with answering machines. If the
Current Loss check box is selected, the local MultiVOIP interrupts power from the Phone port
when a call is hung up on the remote end. The remote MultiVOIPs must also be configured for
current loss. The Ring Count box contains the maximum number of rings allowed before the
caller hears a fast Busy signal. If this happens, hang up and try again. The default setting is 8
rings.
22
Chapter 3 - Software Loading and Configuration
The Voice/Fax tab displays the parameters for the voice coder, faxing, and DTMF gain.
14. To change the voice coder, select the new voice coder entry from the Voice Coder list.
If you changed the voice coder, ensure that the same voice coder is used on the voice/fax
channel you are calling. Otherwise, you will get a busy signal.
15. The Fax group enables you to select the maximum baud rate for faxes and adjust the fax
volume. If you do not plan to send or receive faxes on a given voice/fax channel, you can
disable faxes in the Fax group.
16. You can enable the voice/fax advanced features by selecting the Silence Compression, Echo
Cancellation, or Forward Error Compression check boxes in the Miscellaneous group.
The Silence Compression check box defines whether silence compression is enabled for the
selected voice channel. If enabled, the MultiVOIP will not transmit voice packets when silence
is detected, thereby reducing the amount of network bandwidth being used by the voice channel.
The Echo Cancellation check box defines whether echo cancellation is enabled for the
selected voice channel. If enabled, the MultiVOIP will remove echo, which improves sound
quality.
The Forward Error Correction (FEC) check box enables recovery of some corrupted or lost
voice packets. FEC adds 50 % overhead to the VOIPs required network bandwidth while the
call is active.
23
Chapter 3 - Software Loading and Configuration
17. The Billing/Security tab displays the parameters for automatic disconnection, billing options,
and call authentication.
18. You can set up billing options for inbound and outbound calls by selecting them in the Billing
Options group and then entering the charge in cents per number of seconds.
19. The Call Authentication option enables password protection for outbound and inbound calls on
the selected voice/fax channel. If you enable password protection on inbound or outbound
calls, you need to also enter a password of up to 14 numeric characters in the Password box.
20. The Automatic Disconnect option limits call duration to the number of seconds entered in the
Disconnect After box. The default value of 180 seconds can be changed to any other value up
to 65,535 (roughly 18.2 hours).
If your country/region is not the default USA, click the Regional tab and proceed to step 23.
Otherwise, proceed to step 24 to begin building your phone directory database.
21. To change the Tone Pairs on the Regional tab, select your country or region from the Country/
Region list. See Chapter 4 for more information.
The Tone Pairs group parameters change per your choice. Click OK when finished.
22. The following dialog box displays.
24
Chapter 3 - Software Loading and Configuration
Click OK. The upgrade process begins. Each component is loaded in succession.
23. From the Program Group, double-click MultiVOIP Configuration. Click Phone Book. The
Phone Directory Database dialog box displays. You will build your personalized MultiVOIP
Phone Directory in the following steps.
The MultiVOIP configured as a Host will contain the host database. The host database has
the phone numbers of all the MultiVOIPs available for communication on an IP network. This
database is downloaded to each Client MultiVOIP as it comes online.
Click Add to begin building your phone directory database.
24. The Add/Edit Phone Entry dialog box displays.
In the Station Information group, enter the unique phone number of the local device connected
to Channel 1 in the Phone Number box. For example phone number 101.
25. The Description is optional, but can be useful in associating the channel to the extension. If
you want, enter a description of your local phone number. This description identifies the phone
number you entered in the previous step.
26. Select the Permit Hunting chekc box if you want calls to roll over to a second voice/fax on an
answering 2, 4, or 8-port client MultiVOIP when the first channel is busy.
Note: The Host MultiVOIP must have a static IP address that the remote MultiVOIP can
reference to obtain a downloaded copy of the host phone directory database.
27. In the MultiVOIP Identification group, enter the IP address of the Host MultiVOIP in the IP
Address box. For example, 204.22.122.118. Then obtain the 12-digit Node ID#
(0008005xxxxx) from the ID plate on the back panel of the MultiVOIP and enter this number in
the Ethernet Node ID box. If the ID plate is missing or damaged, you can also Telnet to the
MultiVOIP and, on the MultiVOIP Telnet Server menu enter 1 to advance to the Main Menu,
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